Bill, .0001%? Sounds like hyperbole to me. Remember Wally World. Those folks who didn't understand why the blow-up was so fuzzy, or why you couldn't just move the picture over to the left a bit and get all of Uncle Ned. You're the guy who bailed out on the job because you couldn't take 'em anymore. .0001%? You're not warm and fuzzy enough to love the customers that much! Regards, Bob S. :-)
On Fri, Feb 5, 2010 at 7:52 AM, William Robb <war...@gmail.com> wrote: > > ----- Original Message ----- From: "Sandy Harris" > Subject: Re: Myopic Bulls**t Artists > > >> On 2/4/10, Bob Sullivan <rf.sulli...@gmail.com> wrote: >> >>> Bill R, after your retail experiences, I can't believe you want to >>> keep that last 10% of the asshole customers who cause you all those >>> problems. >> >> Indeed not. I used to sell computers and pieces thereof retail. >> The people that really drove me crazy were the ones trying to >> get absolutely the cheapest box, without the skills to build it, >> let alone debug it. > > The real question though, is was this person 10% of your customer base, or > is there perhaps a bit of hyperbole in that number? > I've spent most of the last 25 years working in retail, and would put the % > of customers you just wish would go away and never come back at perhaps > 0.0001%. > However, I take a slightly diffeent mindset. I don't blame the customers who > are pointing out a problem with my business model for my mistakes. Often, > they become the best customers. > > William Robb > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
