Bob W wrote:
Not quite, under the law they have three repair attempts per
any single defect before they have to take anything back.
amazon are doing this of their own volition, leveraging above
market standard service to generate more volume at above
market prices. their service reputation is a large part of
their business model imvho.
I buy the vast majority of my non-consumables and
non-eBay-steals from amazon because they never give me any
trouble whatsoever if something fails -my Panasonic DMC-TZ5
did a while ago and they even suggested I should send it to
them for full refund and a chance to buy a better camera with
that money instead of having it repaired and returned by
Panasonic. Even compared to amazon Marketplace I always end
up paying slightly more. They don't compete down to the last
penny. But it is money well spent every time their service
goes that extra mile.
This is the first time I've ever had to return anything to Amazon. I started
buying from them before they had a .co.uk, and shortly after they started in
the US, so that's a lot of things I've bought from them. Since hearing about
my forthcoming redundancy I did a forensic examination of my spending and
I'm quite horrified at how much money I've pushed through Amazon. When they
were first trading they used to send me little gifts from time to time as a
thankyou!
Bob
The longer I buy from (spend money with) Amazon, the more impressed at their
overall attitude toward their customers...
I have no compunction whatsoever toward placing my money with Amazon, no
matter WHAT it is... I have never been disappointed, in any aspect.
keith whaley
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