I have only had a few problems with Amazon.com. I ordered some reading material after getting stranded in Houston right after Katrina. When I moved back to NOLA in October, it was a bitch getting my shipping addressed changed back to New Orleans. There was no shipping of anything to New Orleans by USPS or UPS for a while, and getting Amazon to ship it to me in New Orleans was all but impossible. To make matters worse, they continued to ship everything to the Houston motel.
The other problem was ordering something that was supposed to arrive in one day. I ordered next-day delivery, and they shipped it 2-3 day with the idea that it would probably arrive the next day. It did, but I didn't think I should have to pay for next day when they sent it 2-3 day delivery. Their attitude was "what's the difference...you got it in one day". Since then, their customer service has been much better, and I get everything I order 2-day delivery for free. Jeffery On May 18, 2010, at 4:00 PM, Keith Whaley wrote: > Bob W wrote: >>> Not quite, under the law they have three repair attempts per any single >>> defect before they have to take anything back. amazon are doing this of >>> their own volition, leveraging above market standard service to generate >>> more volume at above market prices. their service reputation is a large >>> part of their business model imvho. >>> >>> I buy the vast majority of my non-consumables and non-eBay-steals from >>> amazon because they never give me any trouble whatsoever if something fails >>> -my Panasonic DMC-TZ5 did a while ago and they even suggested I should >>> send it to them for full refund and a chance to buy a better camera with >>> that money instead of having it repaired and returned by Panasonic. Even >>> compared to amazon Marketplace I always end up paying slightly more. They >>> don't compete down to the last penny. But it is money well spent every time >>> their service goes that extra mile. > > >> This is the first time I've ever had to return anything to Amazon. I started >> buying from them before they had a .co.uk, and shortly after they started in >> the US, so that's a lot of things I've bought from them. Since hearing about >> my forthcoming redundancy I did a forensic examination of my spending and >> I'm quite horrified at how much money I've pushed through Amazon. When they >> were first trading they used to send me little gifts from time to time as a >> thankyou! >> Bob > > The longer I buy from (spend money with) Amazon, the more impressed at their > overall attitude toward their customers... > > I have no compunction whatsoever toward placing my money with Amazon, no > matter WHAT it is... I have never been disappointed, in any aspect. > > keith whaley > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
