> >Don't you have any kind of consumer protection over there? I > mean, for > >a retailer to be allowed to turn away a faulty product after > a week or > >so is disgraceful. > > > >Last August - 10 months ago - I bought a netbook from amazon.co.uk. > >It's been heavily used since then, on a daily basis. Last week it > >stopped working and today I found out it's a problem with the > >motherboard, so I phoned Amazon, told them the problem and they said > >'ok, send it back. That model's no longer available so we'll > refund you > >in full'. I told them I was going to wipe the hard disk first, to > >remove all personal data, and they were fine with that. > > > >Great service, but they are in any case obliged by law in > Europe to do this. > > But surely that's why we pay a hefty premium - because our > first point of complaint is with the retailer.
Most of the premium is there because we let them get away with it. B -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
