On Tue, May 18, 2010 at 11:30:05PM +0100, Bob W wrote: > > >Don't you have any kind of consumer protection over there? I > > mean, for > > >a retailer to be allowed to turn away a faulty product after > > a week or > > >so is disgraceful. > > > > > >Last August - 10 months ago - I bought a netbook from amazon.co.uk. > > >It's been heavily used since then, on a daily basis. Last week it > > >stopped working and today I found out it's a problem with the > > >motherboard, so I phoned Amazon, told them the problem and they said > > >'ok, send it back. That model's no longer available so we'll > > refund you > > >in full'. I told them I was going to wipe the hard disk first, to > > >remove all personal data, and they were fine with that. > > > > > >Great service, but they are in any case obliged by law in > > Europe to do this. > > > > But surely that's why we pay a hefty premium - because our > > first point of complaint is with the retailer.
I bought my G11 a few weeks ago at BestBuy in Virginia. While in New York on business I accidentally spilled a collegues cocktail all over it. Needless to say it stopped working. I went back to BestBuy on my return, after gathering the original receipt and packaging, and told the return clerk that the camera "stopped working after a week." He appologized and replaced the camera without asking any further questions. -- Christian ------------------------------------- http://404notfound.blogspot.com http://birdofthemoment.blogspot.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
