Ted, > Other folks must have clients with remote access needs. What are you > using? How's it working? What restrictions are you running into?
We're using UltraVNC SC (Single Click) http://www.uvnc.com/addons/singleclick.html With SC we compile and send a customer a customized exe (with our machine's IP address and some other 1x shot setup stuff) to run to share his/her desktop with our tech support person. The customer has no setup requirements at all for it to work. Our person starts UltraVNC viewer in listen mode first, then the customer launches the app and walla! And it's free. We've used it with XP/Vista/Win 7, all okay. It supports file transfer. When our IP's change, we have to recompile/redistribute the small app, but with cable it doesn't happen often and not a big deal to us since it can be sent as a small email attachmement or from our website. One glitch hit recently: customer has very large screen, with high resolution and Aero enabled, and the VNC connection runs VERY slow. I've looked into it and see that we might be able to speed it up by disabling Aero or (harder) changing screen resolution. This can be a problem, but I suspect it would be for any other product as well. Most of the machines we connect to run fine. It's also true that we don't need to remote connect that often, just for cases where a problem report can't be understood without it, and that's pretty rare given we have fairly good diagnostics collection in the app itself. Bill _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/c84e6752decc46a4be4270bad8216...@bills ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
