On Wed, 07 Jan 2009 10:03:35 -0500, Dave Wells <dave.we...@foreshore.net> wrote:
> Hi Guys, > Just a quick question, when our users comment on a ticket in a new > state, the ticket is automatically moved to an open state. > There are no scripts I can find that carry out this action, is this a > default action and if it is can it be changed? > Many Thanks > Dave > Do you mean comment or reply? There's a global scrip installed by default that does this on reply: On Correspond Open Tickets with template Blank Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
