Thanks very much for the info, makes sense now. If I change html/Ticket/Update.html to set the status default to new, do you think this would cause any issues?
-----Original Message----- From: Stephen Turner [mailto:stur...@mit.edu] Sent: 07 January 2009 15:56 To: Dave Wells; RT users Subject: Re: [rt-users] On Comment set to open On Wed, 07 Jan 2009 10:43:08 -0500, Dave Wells <dave.we...@foreshore.net> wrote: > Hi, > > Nope this is purely a comment via the web interface. I have also > removed the default script mentioned. > This finally rang a bell - if you look at html/Ticket/Update.html you'll see code that sets the status drop down default to 'open' if the ticket status is 'new'. So when you submit a comment the status is updated. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
