On Wed, 07 Jan 2009 11:03:19 -0500, Dave Wells <dave.we...@foreshore.net> wrote:
> Thanks very much for the info, makes sense now. > > If I change html/Ticket/Update.html to set the status default to new, do > you think this would cause any issues? > I think this code (along with the global scrip) is just helping to implement the business rule that any change to a new ticket automatically opens the ticket. That way, you can distinguish between untouched tickets and ones that are actively being worked on. So if you don't want that business rule, I don't think there'd be any harm in removing the code. I do think it would be neater to remove the code, so that the drop-down default is whatever the ticket status is. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
