On Wed, 07 Jan 2009 10:43:08 -0500, Dave Wells <dave.we...@foreshore.net> wrote:
> Hi, > > Nope this is purely a comment via the web interface. I have also removed > the default script mentioned. > This finally rang a bell - if you look at html/Ticket/Update.html you'll see code that sets the status drop down default to 'open' if the ticket status is 'new'. So when you submit a comment the status is updated. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
