On Wed, 07 Jan 2009 10:41:03 -0500, Jerrad Pierce <jpie...@cambridgeenergyalliance.org> wrote:
>> On Correspond Open Tickets with template Blank > It's a customization on the wiki, not a part of the core as far I've > ever seen. > There are also variants like "take on correspond iff unowned & admincc," > which we recently implemented here with success. I'm seeing that scrip definition as part of /etc/initialdata (rt 3.8.0). It's been set up by default on every RT install I've done. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
