Hi, Jay, 
Thanks for your help.
Do you mean we should check the ssh errors with -vv while connecting to the 
auto-generated instances on AWS China by Scalr? 


Best Wishes,
Brant

On Thursday, June 2, 2016 at 9:59:37 PM UTC+8, Jay Farschman wrote:
>
> Hey Brant,
>
> I'm with Marc... check the ssh errors using a manual connection with the 
> -vv switch.  That will expose a lot of additional communication and 
> probably give you your answer.
>
> On Wednesday, June 1, 2016 at 1:56:16 PM UTC-6, Brant Fortest wrote:
>>
>>
>> The private key I downloaded from Scalr / SSH Keys cannot login that 
>> instance.
>>
>> Brant
>>
>> On Thursday, June 2, 2016 at 12:27:06 AM UTC+8, Marc O'Brien wrote:
>>>
>>> Hi Brant,
>>>
>>> Could you please provide your scalarizr logs: /var/log/scalarizr_*.log 
>>> as well as the role_builder log in the same folder on the instance?  This 
>>> should give us a starting point for investigation.
>>>
>>> Many thanks,
>>> Wm. Marc O'Brien
>>> Scalr Technical Support
>>>
>>>
>>>
>>> On Sunday, May 29, 2016 at 11:37:32 PM UTC-6, Brant Fortest wrote:
>>>>
>>>> Hi, Team,
>>>>
>>>> Our Scalr Upgraded to latest Release 5.11.18
>>>>
>>>>
>>>>    - After we added an user in cn-noth-1 (China), account type “AWS 
>>>>    CHINA”, everything seemed to be working just fine.
>>>>
>>>> But we are having some issues building the first base images. it seems 
>>>> to be stuck in phase of creating the base image snapshot.
>>>>
>>>>
>>>>    - Everything under another REGULAR Account is looking good.
>>>>
>>>> Any suggestions about this issue? What am I missing here ? Thanks!
>>>>
>>>>
>>>> Looking forward to hearing from you ASAP. 
>>>>
>>>>
>>>>  
>>>>
>>>>  
>>>>
>>>> Yours sincerely,
>>>>
>>>> Brant
>>>>
>>>

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