Hi Brant, Are you receiving any errors when you attempt to use that key? You should be able to create a custom script to "cat /root/.ssh/authorized_keys" and execute on this instance to ensure the key matches the public key from the SSH Keys page. If is does not, you can inject the correct key with a custom script of " echo "public-key-hash-here" >> /root/.ssh/authorized_keys ". In order to set you up for success moving forward, can you clarify who your Sales contact is who provided you access to Enterprise Edition of Scalr? It appears you are using an outdated version of Enterprise Edition and we need to ensure that you are using the correct support communication channels.
Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, June 1, 2016 at 1:56:16 PM UTC-6, Brant Fortest wrote: > > > The private key I downloaded from Scalr / SSH Keys cannot login that > instance. > > Brant > > On Thursday, June 2, 2016 at 12:27:06 AM UTC+8, Marc O'Brien wrote: >> >> Hi Brant, >> >> Could you please provide your scalarizr logs: /var/log/scalarizr_*.log as >> well as the role_builder log in the same folder on the instance? This >> should give us a starting point for investigation. >> >> Many thanks, >> Wm. Marc O'Brien >> Scalr Technical Support >> >> >> >> On Sunday, May 29, 2016 at 11:37:32 PM UTC-6, Brant Fortest wrote: >>> >>> Hi, Team, >>> >>> Our Scalr Upgraded to latest Release 5.11.18 >>> >>> >>> - After we added an user in cn-noth-1 (China), account type “AWS >>> CHINA”, everything seemed to be working just fine. >>> >>> But we are having some issues building the first base images. it seems >>> to be stuck in phase of creating the base image snapshot. >>> >>> >>> - Everything under another REGULAR Account is looking good. >>> >>> Any suggestions about this issue? What am I missing here ? Thanks! >>> >>> >>> Looking forward to hearing from you ASAP. >>> >>> >>> >>> >>> >>> >>> Yours sincerely, >>> >>> Brant >>> >> -- You received this message because you are subscribed to the Google Groups "scalr-discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
