The private key I downloaded from Scalr / SSH Keys cannot login that 
instance.

Brant

On Thursday, June 2, 2016 at 12:27:06 AM UTC+8, Marc O'Brien wrote:
>
> Hi Brant,
>
> Could you please provide your scalarizr logs: /var/log/scalarizr_*.log as 
> well as the role_builder log in the same folder on the instance?  This 
> should give us a starting point for investigation.
>
> Many thanks,
> Wm. Marc O'Brien
> Scalr Technical Support
>
>
>
> On Sunday, May 29, 2016 at 11:37:32 PM UTC-6, Brant Fortest wrote:
>>
>> Hi, Team,
>>
>> Our Scalr Upgraded to latest Release 5.11.18
>>
>>
>>    - After we added an user in cn-noth-1 (China), account type “AWS 
>>    CHINA”, everything seemed to be working just fine.
>>
>> But we are having some issues building the first base images. it seems to 
>> be stuck in phase of creating the base image snapshot.
>>
>>
>>    - Everything under another REGULAR Account is looking good.
>>
>> Any suggestions about this issue? What am I missing here ? Thanks!
>>
>>
>> Looking forward to hearing from you ASAP. 
>>
>>
>>  
>>
>>  
>>
>> Yours sincerely,
>>
>> Brant
>>
>

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