Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread K9ZTV
Good techs don’t come cheap, either, which increases overhead and inflates 
prices.   Patience works to everyone’s benefit.

Kent  K9ZTV


> On Nov 14, 2018, at 7:38 PM, Don Wilhelm  wrote:
> 
> The current stated turnaround time for Elecraft repairs is 3 to 4 weeks.
> Given the staff techs with experience, that is the best that they can do.  
> Oh, yes, "hire more techs" can be said, but that takes time away from those 
> techs now working on repairs for training of new people, so initially the 
> backlog increases until the new techs come on board.
> Not an easy problem to solve for a small company.
> 
> 73,
> Don W3FPR
> 
>> 
>> Well here we are two weeks later. The radio's been sitting in the repair
>> queue since Nov. 1st and hasn't even been looked at yet according to the
>> phone call I just placed. Still waiting to experience that legendary
>> Elecraft support that everybody here raves about. To have a radio that I
>> went four years into debt to buy fail catastrophically after two years of
>> extremely light use isn't something I signed up for. Sorry for venting, but
>> I basically lost a chance at setting a personal best in CQWW-SSB and now CW
>> seems out of the question too, although thankfully a loaned Flex 6500 has at
>> least kept me on the air.
> __
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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread Grant Youngman
Seems about right.  My K3 arrived in Watsonville on Oct 1, and was shipped back 
exactly 30 days later.

That said, it was the first time my nearly 10-year-old K3 had been back to the 
factory and the first actual problem of any kind I’d had with it.  At the same 
time, they installed the front panel board gold pins (which may have been the 
actual cause of the problem I was having), put a mod in the KPA3, added a 
bracket, aligned it, and checked it.  I’d been sitting on a set of those gold 
pins for quite a while in my “when I get a Round To-It” box of parts, and it’s 
probably too bad I hadn’t taken the time to put them in before some oxidation 
caused a problem.  At least it’s done now, and I know my radio still meets or 
exceeds specs.

30 days was a small price to pay … even though it was a lonely time :-)

Grant NQ5T
K3 #2091 KX3 #8342

>> 
>> 
>> 
>> The current stated turnaround time for Elecraft repairs is 3 to 4 weeks.
>> 73,
>> Don W3FPR

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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread hawley, charles j jr
I don't remember any brand doing it much better...

Chuck KE9UW
c-haw...@illinois.edu

Sent from my iPad

> On Nov 14, 2018, at 6:39 PM, Don Wilhelm  wrote:
> 
> The current stated turnaround time for Elecraft repairs is 3 to 4 weeks.
> Given the staff techs with experience, that is the best that they can do.  
> Oh, yes, "hire more techs" can be said, but that takes time away from those 
> techs now working on repairs for training of new people, so initially the 
> backlog increases until the new techs come on board.
> Not an easy problem to solve for a small company.
> 
> 73,
> Don W3FPR
> 
>> On 11/14/2018 7:26 PM, marvwhee...@nwlink.com wrote:
>> I think it is possible that those who are happy with Elecraft legendary
>> support are the same people that have realistic expectations.
>> Marv
>> KG7V
>> -Original Message-
>> From: elecraft-boun...@mailman.qth.net  On
>> Behalf Of Peter Dougherty (W2IRT)
>> Sent: Wednesday, November 14, 2018 2:14 PM
>> To: g...@ka1j.com; Elecraft@mailman.qth.net
>> Subject: Re: [Elecraft] Possible K3s TX failure - distorted audio
>> Well here we are two weeks later. The radio's been sitting in the repair
>> queue since Nov. 1st and hasn't even been looked at yet according to the
>> phone call I just placed. Still waiting to experience that legendary
>> Elecraft support that everybody here raves about. To have a radio that I
>> went four years into debt to buy fail catastrophically after two years of
>> extremely light use isn't something I signed up for. Sorry for venting, but
>> I basically lost a chance at setting a personal best in CQWW-SSB and now CW
>> seems out of the question too, although thankfully a loaned Flex 6500 has at
>> least kept me on the air.
> __
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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread Eric Swartz - WA6HHQ, Elecraft
The biggest repair queue delay we get this time of year is when we receive an 
unexpected block of lightning damaged radios.  That usually adds a couple of 
weeks to the repair queue.  (We can easily determine where the lightning 
activity is around the country from the return addresses..)


Don't forget to disconnect ALL cables from your radios, amps etc when lightning 
is near. We frequently see damage when the cables between the radio and computer 
are left connected. Nearby lightning strikes have a way of finding ground via 
almost any odd path.


73,
Eric
/elecraft.com/

On 11/14/2018 4:38 PM, Don Wilhelm wrote:

The current stated turnaround time for Elecraft repairs is 3 to 4 weeks.
Given the staff techs with experience, that is the best that they can do.  Oh, 
yes, "hire more techs" can be said, but that takes time away from those techs 
now working on repairs for training of new people, so initially the backlog 
increases until the new techs come on board.

Not an easy problem to solve for a small company.

73,
Don W3FPR

On 11/14/2018 7:26 PM, marvwhee...@nwlink.com wrote:

I think it is possible that those who are happy with Elecraft legendary
support are the same people that have realistic expectations.

Marv
KG7V

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Peter Dougherty (W2IRT)
Sent: Wednesday, November 14, 2018 2:14 PM
To: g...@ka1j.com; Elecraft@mailman.qth.net
Subject: Re: [Elecraft] Possible K3s TX failure - distorted audio

Well here we are two weeks later. The radio's been sitting in the repair
queue since Nov. 1st and hasn't even been looked at yet according to the
phone call I just placed. Still waiting to experience that legendary
Elecraft support that everybody here raves about. To have a radio that I
went four years into debt to buy fail catastrophically after two years of
extremely light use isn't something I signed up for. Sorry for venting, but
I basically lost a chance at setting a personal best in CQWW-SSB and now CW
seems out of the question too, although thankfully a loaned Flex 6500 has at
least kept me on the air.

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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread Bob McGraw K4TAX

Pete et al:

I purchased my K3S 100-F in August of 2015.    I experienced a failure 
in the form of distorted SSB audio in April 2018.  Working with the 
techs at Elecraft they suggested and supplied a new KPA3A.    That unit 
was received and installed and failed within a week.  They then 
suggested the radio be returned for repair.  It was shipped to Elecraft 
on May 8, 2018 and received at Elecraft on May 10, 2018.   I shipped by 
USPS Priority Mail.     It was repaired, updated and completely aligned 
and shipped to me on May 31, 2018.   At the time I obtained my RA, the 
repair time was given as 15 to 20 working days.   The radio was  
received by me on June 7, 2018 as it was shipped via UPS Ground.    That 
overall project covers a span of 30 days or so.    All seemed reasonable 
to me considering repair time and shipping time both ways.


73
Bob, K4TAX


On 11/14/2018 4:13 PM, Peter Dougherty (W2IRT) wrote:

Well here we are two weeks later. The radio's been sitting in the repair
queue since Nov. 1st and hasn't even been looked at yet according to the
phone call I just placed. Still waiting to experience that legendary
Elecraft support that everybody here raves about. To have a radio that I
went four years into debt to buy fail catastrophically after two years of
extremely light use isn't something I signed up for. Sorry for venting, but
I basically lost a chance at setting a personal best in CQWW-SSB and now CW
seems out of the question too, although thankfully a loaned Flex 6500 has at
least kept me on the air.


Regards,
Peter Dougherty, W2IRT




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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread Don Wilhelm

The current stated turnaround time for Elecraft repairs is 3 to 4 weeks.
Given the staff techs with experience, that is the best that they can 
do.  Oh, yes, "hire more techs" can be said, but that takes time away 
from those techs now working on repairs for training of new people, so 
initially the backlog increases until the new techs come on board.

Not an easy problem to solve for a small company.

73,
Don W3FPR

On 11/14/2018 7:26 PM, marvwhee...@nwlink.com wrote:

I think it is possible that those who are happy with Elecraft legendary
support are the same people that have realistic expectations.

Marv
KG7V

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Peter Dougherty (W2IRT)
Sent: Wednesday, November 14, 2018 2:14 PM
To: g...@ka1j.com; Elecraft@mailman.qth.net
Subject: Re: [Elecraft] Possible K3s TX failure - distorted audio

Well here we are two weeks later. The radio's been sitting in the repair
queue since Nov. 1st and hasn't even been looked at yet according to the
phone call I just placed. Still waiting to experience that legendary
Elecraft support that everybody here raves about. To have a radio that I
went four years into debt to buy fail catastrophically after two years of
extremely light use isn't something I signed up for. Sorry for venting, but
I basically lost a chance at setting a personal best in CQWW-SSB and now CW
seems out of the question too, although thankfully a loaned Flex 6500 has at
least kept me on the air.

__
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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread marvwheeler
I think it is possible that those who are happy with Elecraft legendary
support are the same people that have realistic expectations.

Marv
KG7V

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Peter Dougherty (W2IRT)
Sent: Wednesday, November 14, 2018 2:14 PM
To: g...@ka1j.com; Elecraft@mailman.qth.net
Subject: Re: [Elecraft] Possible K3s TX failure - distorted audio

Well here we are two weeks later. The radio's been sitting in the repair
queue since Nov. 1st and hasn't even been looked at yet according to the
phone call I just placed. Still waiting to experience that legendary
Elecraft support that everybody here raves about. To have a radio that I
went four years into debt to buy fail catastrophically after two years of
extremely light use isn't something I signed up for. Sorry for venting, but
I basically lost a chance at setting a personal best in CQWW-SSB and now CW
seems out of the question too, although thankfully a loaned Flex 6500 has at
least kept me on the air.


Regards,
Peter Dougherty, W2IRT

-Original Message-
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Gary Smith
Sent: Sunday, October 28, 2018 8:58 PM
To: Elecraft@mailman.qth.net
Subject: Re: [Elecraft] Possible K3s TX failure - distorted audio

Peter,

I had that issue with the K3s, same kind of issue. I'd sent it in maybe 3
months ago for some warranty work & work on the PA I believe it was, but
hadn't used the SSB for the same reasons as you. I heard no issue in the
headphones listening to Monitor but got many reports of a terrible signal. I
bought a HM4 mic thinking that was the issue but the new mic did no better.

I ran the backup K3 and got excellent
reports with the KM4 mic so knew the issue was in the K3s. It's in
California, in Queue right now.

Your issue may be different.

73,

Gary
KA1J


> Hi all.
> Early into CQWW this weekend I was getting reports of extremely 
> distorted audio from my K3s. Being mostly a CW (and 6m FT8) operator I 
> wasn't sure what was going on. I figured it was RF, but it was 
> happening at all power levels, from QRP to 100W, and QRO with my 
> KPA-1500. Same (bad) audio, just stronger/weaker signals. All bands 
> were equally bad.
> 
> I ended up going from the radio directly to the tower, physically 
> bypassing the amp and tuner, and only running low power, with the same 
> result. It sounded more like distorted audio than RF ingress.
> 
> Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in 
> to his Flex a few miles away and noticed my garbled signal was 
> absolutely dirty and wide, despite low mic gain and little or no 
> compression. The audio sounded clean through the monitor, so it wasn't 
> the audio chain. He's speculating I may have a blown FET in the PA 
> stage.
> 
> We put in a Flex 6500 temporarily and it seems to be running fine.
> Wondering if anybody here has had experience with this, and if so, 
> what are my next steps?
> 
> Thanks in advance.
> 
> -
> 73 and Good DX
> Peter, W2IRT
> 
> K3s S/N 10023
> 
> 
> __
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
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> g...@ka1j.com
> 



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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-11-14 Thread Peter Dougherty (W2IRT)
Well here we are two weeks later. The radio's been sitting in the repair
queue since Nov. 1st and hasn't even been looked at yet according to the
phone call I just placed. Still waiting to experience that legendary
Elecraft support that everybody here raves about. To have a radio that I
went four years into debt to buy fail catastrophically after two years of
extremely light use isn't something I signed up for. Sorry for venting, but
I basically lost a chance at setting a personal best in CQWW-SSB and now CW
seems out of the question too, although thankfully a loaned Flex 6500 has at
least kept me on the air.


Regards,
Peter Dougherty, W2IRT

-Original Message-
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Gary Smith
Sent: Sunday, October 28, 2018 8:58 PM
To: Elecraft@mailman.qth.net
Subject: Re: [Elecraft] Possible K3s TX failure - distorted audio

Peter,

I had that issue with the K3s, same kind 
of issue. I'd sent it in maybe 3 months 
ago for some warranty work & work on the 
PA I believe it was, but hadn't used the 
SSB for the same reasons as you. I heard 
no issue in the headphones listening to 
Monitor but got many reports of a terrible 
signal. I bought a HM4 mic thinking that 
was the issue but the new mic did no 
better.

I ran the backup K3 and got excellent 
reports with the KM4 mic so knew the issue 
was in the K3s. It's in California, in 
Queue right now.

Your issue may be different.

73,

Gary
KA1J


> Hi all.
> Early into CQWW this weekend I was getting reports of extremely
> distorted audio from my K3s. Being mostly a CW (and 6m FT8) operator I
> wasn't sure what was going on. I figured it was RF, but it was
> happening at all power levels, from QRP to 100W, and QRO with my
> KPA-1500. Same (bad) audio, just stronger/weaker signals. All bands
> were equally bad.
> 
> I ended up going from the radio directly to the tower, physically
> bypassing the amp and tuner, and only running low power, with the same
> result. It sounded more like distorted audio than RF ingress.
> 
> Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in
> to his Flex a few miles away and noticed my garbled signal was
> absolutely dirty and wide, despite low mic gain and little or no
> compression. The audio sounded clean through the monitor, so it wasn't
> the audio chain. He's speculating I may have a blown FET in the PA
> stage. 
> 
> We put in a Flex 6500 temporarily and it seems to be running fine.
> Wondering if anybody here has had experience with this, and if so,
> what are my next steps?
> 
> Thanks in advance.
> 
> -
> 73 and Good DX
> Peter, W2IRT
> 
> K3s S/N 10023
> 
> 
> __
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
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> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to g...@ka1j.com
> 



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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-10-28 Thread Gary Smith
Peter,

I had that issue with the K3s, same kind 
of issue. I'd sent it in maybe 3 months 
ago for some warranty work & work on the 
PA I believe it was, but hadn't used the 
SSB for the same reasons as you. I heard 
no issue in the headphones listening to 
Monitor but got many reports of a terrible 
signal. I bought a HM4 mic thinking that 
was the issue but the new mic did no 
better.

I ran the backup K3 and got excellent 
reports with the KM4 mic so knew the issue 
was in the K3s. It's in California, in 
Queue right now.

Your issue may be different.

73,

Gary
KA1J


> Hi all.
> Early into CQWW this weekend I was getting reports of extremely
> distorted audio from my K3s. Being mostly a CW (and 6m FT8) operator I
> wasn't sure what was going on. I figured it was RF, but it was
> happening at all power levels, from QRP to 100W, and QRO with my
> KPA-1500. Same (bad) audio, just stronger/weaker signals. All bands
> were equally bad.
> 
> I ended up going from the radio directly to the tower, physically
> bypassing the amp and tuner, and only running low power, with the same
> result. It sounded more like distorted audio than RF ingress.
> 
> Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in
> to his Flex a few miles away and noticed my garbled signal was
> absolutely dirty and wide, despite low mic gain and little or no
> compression. The audio sounded clean through the monitor, so it wasn't
> the audio chain. He's speculating I may have a blown FET in the PA
> stage. 
> 
> We put in a Flex 6500 temporarily and it seems to be running fine.
> Wondering if anybody here has had experience with this, and if so,
> what are my next steps?
> 
> Thanks in advance.
> 
> -
> 73 and Good DX
> Peter, W2IRT
> 
> K3s S/N 10023
> 
> 
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> Home: http://mailman.qth.net/mailman/listinfo/elecraft
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> 



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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-10-28 Thread Nr4c
Next step, Contact Elecraft Customer Service. 

Sent from my iPhone
...nr4c. bill


> On Oct 28, 2018, at 10:21 AM, Dave  wrote:
> 
> Bill,
> 
> Do you know what was fixed? Symptoms appear to be a bad device in PA.
> 
> Dave wo2x
> 
> Sent from my iPad
> 
>> On Oct 28, 2018, at 10:15 AM, Bill Johnson  wrote:
>> 
>> I did and sent in to factory to fix.
>> Bil
>> K9YEQ
>> 
>> Bill
>> 920-421-1172
>> 
>> 
>> From: elecraft-boun...@mailman.qth.net  on 
>> behalf of Peter Dougherty (W2IRT) 
>> Sent: Saturday, October 27, 2018 11:36:40 PM
>> To: elecraft@mailman.qth.net
>> Subject: [Elecraft] Possible K3s TX failure - distorted audio
>> 
>> Hi all.
>> Early into CQWW this weekend I was getting reports of extremely distorted
>> audio from my K3s. Being mostly a CW (and 6m FT8) operator I wasn't sure
>> what was going on. I figured it was RF, but it was happening at all power
>> levels, from QRP to 100W, and QRO with my KPA-1500. Same (bad) audio, just
>> stronger/weaker signals. All bands were equally bad.
>> 
>> I ended up going from the radio directly to the tower, physically bypassing
>> the amp and tuner, and only running low power, with the same result. It
>> sounded more like distorted audio than RF ingress.
>> 
>> Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in to
>> his Flex a few miles away and noticed my garbled signal was absolutely dirty
>> and wide, despite low mic gain and little or no compression. The audio
>> sounded clean through the monitor, so it wasn't the audio chain. He's
>> speculating I may have a blown FET in the PA stage.
>> 
>> We put in a Flex 6500 temporarily and it seems to be running fine. Wondering
>> if anybody here has had experience with this, and if so, what are my next
>> steps?
>> 
>> Thanks in advance.
>> 
>> -
>> 73 and Good DX
>> Peter, W2IRT
>> 
>> K3s S/N 10023
>> 
>> 
>> __
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:Elecraft@mailman.qth.net
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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-10-28 Thread Dave
Bill,

Do you know what was fixed? Symptoms appear to be a bad device in PA.

Dave wo2x

Sent from my iPad

> On Oct 28, 2018, at 10:15 AM, Bill Johnson  wrote:
> 
> I did and sent in to factory to fix.
> Bil
> K9YEQ
> 
> Bill
> 920-421-1172
> 
> 
> From: elecraft-boun...@mailman.qth.net  on 
> behalf of Peter Dougherty (W2IRT) 
> Sent: Saturday, October 27, 2018 11:36:40 PM
> To: elecraft@mailman.qth.net
> Subject: [Elecraft] Possible K3s TX failure - distorted audio
> 
> Hi all.
> Early into CQWW this weekend I was getting reports of extremely distorted
> audio from my K3s. Being mostly a CW (and 6m FT8) operator I wasn't sure
> what was going on. I figured it was RF, but it was happening at all power
> levels, from QRP to 100W, and QRO with my KPA-1500. Same (bad) audio, just
> stronger/weaker signals. All bands were equally bad.
> 
> I ended up going from the radio directly to the tower, physically bypassing
> the amp and tuner, and only running low power, with the same result. It
> sounded more like distorted audio than RF ingress.
> 
> Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in to
> his Flex a few miles away and noticed my garbled signal was absolutely dirty
> and wide, despite low mic gain and little or no compression. The audio
> sounded clean through the monitor, so it wasn't the audio chain. He's
> speculating I may have a blown FET in the PA stage.
> 
> We put in a Flex 6500 temporarily and it seems to be running fine. Wondering
> if anybody here has had experience with this, and if so, what are my next
> steps?
> 
> Thanks in advance.
> 
> -
> 73 and Good DX
> Peter, W2IRT
> 
> K3s S/N 10023
> 
> 
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Re: [Elecraft] Possible K3s TX failure - distorted audio

2018-10-28 Thread Bill Johnson
I did and sent in to factory to fix.
Bil
K9YEQ

Bill
920-421-1172


From: elecraft-boun...@mailman.qth.net  on 
behalf of Peter Dougherty (W2IRT) 
Sent: Saturday, October 27, 2018 11:36:40 PM
To: elecraft@mailman.qth.net
Subject: [Elecraft] Possible K3s TX failure - distorted audio

Hi all.
Early into CQWW this weekend I was getting reports of extremely distorted
audio from my K3s. Being mostly a CW (and 6m FT8) operator I wasn't sure
what was going on. I figured it was RF, but it was happening at all power
levels, from QRP to 100W, and QRO with my KPA-1500. Same (bad) audio, just
stronger/weaker signals. All bands were equally bad.

I ended up going from the radio directly to the tower, physically bypassing
the amp and tuner, and only running low power, with the same result. It
sounded more like distorted audio than RF ingress.

Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in to
his Flex a few miles away and noticed my garbled signal was absolutely dirty
and wide, despite low mic gain and little or no compression. The audio
sounded clean through the monitor, so it wasn't the audio chain. He's
speculating I may have a blown FET in the PA stage.

We put in a Flex 6500 temporarily and it seems to be running fine. Wondering
if anybody here has had experience with this, and if so, what are my next
steps?

Thanks in advance.

-
73 and Good DX
Peter, W2IRT

K3s S/N 10023


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[Elecraft] Possible K3s TX failure - distorted audio

2018-10-27 Thread Peter Dougherty (W2IRT)
Hi all.
Early into CQWW this weekend I was getting reports of extremely distorted
audio from my K3s. Being mostly a CW (and 6m FT8) operator I wasn't sure
what was going on. I figured it was RF, but it was happening at all power
levels, from QRP to 100W, and QRO with my KPA-1500. Same (bad) audio, just
stronger/weaker signals. All bands were equally bad.

I ended up going from the radio directly to the tower, physically bypassing
the amp and tuner, and only running low power, with the same result. It
sounded more like distorted audio than RF ingress.

Some troubleshooting by Dave, WO2X, who is a Flex owner: He remoted in to
his Flex a few miles away and noticed my garbled signal was absolutely dirty
and wide, despite low mic gain and little or no compression. The audio
sounded clean through the monitor, so it wasn't the audio chain. He's
speculating I may have a blown FET in the PA stage. 

We put in a Flex 6500 temporarily and it seems to be running fine. Wondering
if anybody here has had experience with this, and if so, what are my next
steps?

Thanks in advance.

-
73 and Good DX
Peter, W2IRT

K3s S/N 10023


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