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Hi Enslin, Thanks for your response. One more thing is if I want to stop all users to close the incident. My concern is incidents should close only using Auto Close Resolved escalation. Now in my company users can close the incidents but I am interested users would not be able to close the incid

Re:

** The following run if condition is for 5 days or 15 days. If we want after 3 days the resolved incident should close, where we will change?, 1296000 is calculating days or what is it? ( 'Status' = "Resolved") AND ( 'Last Resolved Date' < ($TIMESTAMP$ - 1296000)) Thanks & Regards Amanullah Sof

Re: ITSM 7.6 Patch 1 Install Failing

Yeah I changed that and the install started. Thanks Sent from my iPhone On Jun 12, 2010, at 11:44 AM, "Hulmes, Timothy W Mr CTR US USA NETCOM/ 9TH SC A 7TH SC" wrote: We ran into this with our initial install. As Jason stated check the SHARE:Application_Properties and make sure that it ha

Re: Default ARS 7.5 server license and Trail license?

Hi, You can get a trial license from BMC which is valid for and month and has 3 fixed user license. >From Version 7.5, you dont need to have seperate license for each applcation, instead you only need a AR Server License. And while installing other ITSM Apps you just need to add the licenses in t

Default ARS 7.5 server license and Trail license?

I have received a AR Server license valid for 6 months. I think its a Trial license. My system is Windows 7, MSSQL 2008, ARS 7.5 What is the difference between the default server licence that gives you 3 fixed licences and this trial liense. Does the default server license allow full control via

Re: ITSM 7.6 Patch 1 Install Failing

We ran into this with our initial install. As Jason stated check the SHARE:Application_Properties and make sure that it has your product catalog at 7.6. Ours was not and we were getting the same error. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto

Re: disabling the ability to propose people records

** Why not just remove the green + from the views or remove the permissions? That way if you ever decide you want it back it is an easy undo. Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business mail)     Original Message -

Re: Automatic logon to a display form

> Hi Victor! > > It's fairly simple. > I have attached a .ZIP that contains a sample .jsp file. > > 1) Place the file on your web server and edit it to use the correct link, > server, form, user, password and view parameters. > 2) Then place a link to the .jsp file on a normal web page. > 3) Done.

Re: Installing RKM 7.5

Jean . To solve this issue I would advise you to create the RKM Database manually . This will solve your issue . Regards Ahmed From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Thursday, June 10, 2010 1:11 AM Subject: Re: Installing RKM 7.5 ** While that is true, I have had issues in the past w