Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-02-03 Thread Jason Miller
I have some workflow that uses this Run Process when a (knowledgeable) user wanders from the forms they should be accessing. I originally built in it on 7.6.04 but has since been upgraded to 8.1. Works very well. Jason On Mon, Feb 3, 2014 at 12:48 PM, L G Robinson wrote: > ** > Hi Doug, > >

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-02-03 Thread Mueller, Doug
he problem. Thanks for bringing up this command as an improvement to the design. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson Sent: Monday, February 03, 2014 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Sof

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-02-03 Thread L G Robinson
Hi Doug, Thanks for this post... I have been looking for this "secret" for some time. As I was implementing my solution, I ran across this Process: Application-Invalidate-User Is there any reason to use the explicit direct SQL instead of calling the above Process? Perhaps this process was a

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-01-31 Thread Mueller, Doug
many bad passwords and the INVALID user is an interesting way to do it. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, January 31, 2014 1:19 PM To: arslist@ARSLIST.ORG Subject:

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-01-31 Thread Mueller, Doug
. Or, set the user record to INVALID or Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, January 31, 2014 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? (Di

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-01-31 Thread pritch
: "Doug Mueller" To: arslist@ARSLIST.ORG Sent: Friday, January 31, 2014 3:59:04 PM Subject: Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion) ** Everyone,   As an adjunct to this conversation, there has come up again a topic that is asked about periodically

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-01-31 Thread Misi Mladoniczky
Hi Doug, I guess a direct sql against the user_cache will work as long as you do not run an arrelod -U command, or copy the records from the User-form to another server using ARX-files or the API... The above steps would reactivate the user, right? Best Regards - Misi, RRR AB, http://www

Re: Target Attack and BMC Software ITSM?

2014-01-31 Thread Lee Cullom
NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Thursday, January 30, 2014 11:21 PM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? ** That

Re: Target Attack and BMC Software ITSM? (Disable user sub-discussion)

2014-01-31 Thread Mueller, Doug
Everyone, As an adjunct to this conversation, there has come up again a topic that is asked about periodically - What does the Disable mean on the User form for a user. Well, out of the box, it doesn't mean anything. We always are considering what it should mean, but a bit part of the discuss

Re: Target Attack and BMC Software ITSM?

2014-01-31 Thread Mueller, Doug
, January 31, 2014 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Just so we are all using the same terminology, a backdoor is intentionally hidden (although it may be discovered), so anything documented, like Demo, is not a backdoor. http://en.wikipedia.org/wiki

Re: Target Attack and BMC Software ITSM?

2014-01-31 Thread LJ LongWing
Dale, arcache was updated a few versions ago to be able to only be run from the server, it no longer offers an option for what host to connect to...so it has to be run locally, which greatly increases it's securityand as you mentioned, if you have that config option set...you can't even do it l

Re: Target Attack and BMC Software ITSM?

2014-01-31 Thread Dale Hurtt
Just so we are all using the same terminology, a backdoor is intentionally hidden (although it may be discovered), so anything documented, like Demo, is not a backdoor. http://en.wikipedia.org/wiki/Backdoor_(computing) > Doug Mueller wrote: > > Now, there are a bunch of other security settings

Re: Target Attack and BMC Software ITSM?

2014-01-31 Thread John Sundberg
T Service Management > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A > Sent: Thursday, January 30, 2014 4:47 PM > To: arslist@ARSLIST.ORG > Subject: Re: Target Attack and BMC Sof

Re: Target Attack and BMC Software ITSM?

2014-01-31 Thread David Durling
Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle > Sent: Thursday, January 30, 2014 8:04 PM > To: arslist@ARSLIST.ORG > Subject: Re: Target Attack and BMC Software ITSM? > > Hi, Nate: > >

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Theo Fondse
tion Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug > Sent: Thursday, January 30, 2014 9:19 AM > To: arslist@ARSLIST.ORG > Subject: Re: Target Attack and BMC Software ITSM? > > Everyone, > > Just to be clear about the Remedy enviro

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread David Charters
om: Nathan Aker Date:01/30/2014 6:21 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? This article states it was a user from the Performance Assurance suite, not ITSM. http://krebsonsecurity.com/2014/01/new-clues-in-the-target-breach/ Nathan Aker

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Lucero, Michelle
d still be there today. Thank you, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Thursday, January 30, 2014 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Th

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Nathan Aker
] On Behalf Of Ortega, Jesus A Sent: Thursday, January 30, 2014 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? I guess it's good that BMC is private now or else their stock price would have started tanking after this news. Good move, BMC. -Original Me

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Ortega, Jesus A
2014 7:23 AM To: arslist@ARSLIST.ORG Subject: OT: Target Attack and BMC Software ITSM? This news article hit today... http://www.startribune.com/business/242688511.html It says that a default password in a BMC ITSM product may have contributed to the target attack. Jeff   Jeff Lockemy

Target Attack and BMC Software ITSM?

2014-01-30 Thread John Baker
LJ I guess my point is, it really should be a ten minute fix. If it's not, there's a problem to address given the sensitivity of the code in question (ie authentication). John ___ UNSUBSCRIBE or access ARSlist Archives

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread LJ LongWing
I tend to agree that Disabled means they shouldn't be able to gain access to the systembut yes, there is a veritable spiderweb of considerations to take into account to consider it a 'quick 10 min fix'. :) On Thu, Jan 30, 2014 at 2:55 PM, John Baker wrote: > LJ > > I think that disabled mean

Target Attack and BMC Software ITSM?

2014-01-30 Thread John Baker
LJ I think that disabled means disabled. It doesn't mean anything else. :) You make a good point about the error message, but that's easy to solve - re-use the existing user/password error. But actually, I think it's fairly well accepted that it's safe to tell a user their account is disabled [an

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread LJ LongWing
John, You tend to 'crap' on the product line on a regular basis...and I don't typically respond, because you are usually 'correct'...if a bit mean spirited about most of the comments you make...but on this one, I can't agree. While it might only take 10 min's with a single if statement to check to

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Pierson, Shawn
uary 30, 2014 3:16 PM To: arslist@ARSLIST.ORG Subject: Target Attack and BMC Software ITSM? Fred: Sadly, setting a predictable password isn't going to stop a slow 'drip drip' process enumerating passwords. John: The core problem, as is the case with much of AR System, is an unwillin

Target Attack and BMC Software ITSM?

2014-01-30 Thread John Baker
Fred: Sadly, setting a predictable password isn't going to stop a slow 'drip drip' process enumerating passwords. John: The core problem, as is the case with much of AR System, is an unwillingness to tackle design changes in the correct place. You are correct that security should happen in the ser

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread John Sundberg
Also - if you are going to tinker with security settings/rules: I think it would be a good idea to enforce the password rules at the server. Either via filters (probably bad idea) ... or in the actual arserver code (better idea). Last time I checked - they were enforced via active links ... which

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Grooms, Frederick W
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Thursday, January 30, 2014 2:17 PM To: arslist@ARSLIST.ORG Subject: Target Attack and BMC Software ITSM? Doug And you don't force administrators to change the default Mid Tier password, which is the most rel

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Mueller, Doug
@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Thursday, January 30, 2014 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Everyone, Just to be clear about the Remedy environment and passwords: 1) There are absolutely NO backdoor passwords that are used for system

Target Attack and BMC Software ITSM?

2014-01-30 Thread John Baker
Doug And you don't force administrators to change the default Mid Tier password, which is the most relevant starting point for abuse given everything else is basically hidden from a web client. And you haven't made the "disable User" radio do what it says on the tin, ie disable a user, which wil

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Mueller, Doug
30, 2014 5:31 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? I read the article and clicked on the link to the Krebs on security site. Based on that site, which may or may not be correct, it's saying that the potential BMC product is BMC Performance Assurance

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Pierson, Shawn
stem discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, January 30, 2014 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? The funny part about that is that most IT Security departments would freak out about the embed

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread John Sundberg
I will bet changes will be coming. Maybe they will change the "disabled" status to actually disable the user. -John On Thu, Jan 30, 2014 at 9:31 AM, John Baker wrote: > One of the features we introduced in SSO Plugin 4 was heavy warnings on > the SSO Plugin status page if the user had not chan

Target Attack and BMC Software ITSM?

2014-01-30 Thread John Baker
One of the features we introduced in SSO Plugin 4 was heavy warnings on the SSO Plugin status page if the user had not changed the default 'arsystem' Mid Tier configuration password. You can google and find a number of Mid Tiers with it still running on the default password. Also, we recently pic

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Axton
lf Of William Rentfrow > Sent: Thursday, January 30, 2014 8:10 AM > To: arslist@ARSLIST.ORG > Subject: Re: Target Attack and BMC Software ITSM? > > Wait - so you're not supposed to use Demo after you install? ;) > > This does give me enough reason to go back and double check t

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread William Rentfrow
, January 30, 2014 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Alternatively, you can leave it as a default, remove all permissions, set a custom homepage form for it in the preferences that automatically redirects it to a Youtube video of the singing Trololo guy

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Pierson, Shawn
, January 30, 2014 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Wait - so you're not supposed to use Demo after you install? ;) This does give me enough reason to go back and double check to made sure those are turned off in all the environments. You can

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread William Rentfrow
n we were installing, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, January 30, 2014 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? So how many never changed

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Ben Cantatore
30 Office: (908) 613-5769 Cell: (914) 263-6802 From: "Shellman, David" To: arslist@ARSLIST.ORG, Date: 01/30/2014 09:28 AM Subject: Re: Target Attack and BMC Software ITSM? Sent by:"Action Request System discussion list(ARSList)" So how many never cha

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Shellman, David
ystem discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, January 30, 2014 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Upon further reading, this is a part of their Bladelogic Automation Suite, and that BMC has docum

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread William Rentfrow
SList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, January 30, 2014 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Upon further reading, this is a part of their Bladelogic Automation Suite, and that BMC has documented how to remove

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Pierson, Shawn
Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy Sent: Thursday, January 30, 2014 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? Totally

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Jeff Lockemy
AM To: arslist@ARSLIST.ORG Subject: Re: Target Attack and BMC Software ITSM? I read the article and clicked on the link to the Krebs on security site. Based on that site, which may or may not be correct, it's saying that the potential BMC product is BMC Performance Assurance Agent. Since

Re: OT: Target Attack and BMC Software ITSM?

2014-01-30 Thread Jeff Lockemy
-Original Message- From: Jeff Lockemy [mailto:jlock...@gmail.com] Sent: Thursday, January 30, 2014 8:23 AM To: 'arslist@arslist.org' Subject: OT: Target Attack and BMC Software ITSM? This news article hit today... http://www.startribune.com/business/242688511.html It says tha

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Pierson, Shawn
st) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy Sent: Thursday, January 30, 2014 7:23 AM To: arslist@ARSLIST.ORG Subject: OT: Target Attack and BMC Software ITSM? This news article hit today... http://www.startribune.com/business/242688511.html It says that a default password in a BMC I

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Stanley Feinstein
Attack and BMC Software ITSM? This news article hit today... http://www.startribune.com/business/242688511.html It says that a default password in a BMC ITSM product may have contributed to the target attack. Jeff   Jeff Lockemy Lead Engineer, NAVY 311 Enterprise Service Management PMW-240

OT: Target Attack and BMC Software ITSM?

2014-01-30 Thread Jeff Lockemy
This news article hit today... http://www.startribune.com/business/242688511.html It says that a default password in a BMC ITSM product may have contributed to the target attack. Jeff   Jeff Lockemy Lead Engineer, NAVY 311 Enterprise Service Management PMW-240 ITIL V3 Foundation Certified QMX