sure what to select here, I need it to notify the Technical
support group anytime there is anything going on with this ticket. :|
Subject -
Text -
Thank you,
Garabed Yegavian
[cid:image001.png@01CC9562.624A6C80]<http://www.firelinebroadband.com/>
32
I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?
Thank you,
Garabed Yegavian
323.465.6772 x3414
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Thursday, October 20, 2011 5:
in
the group. I want anyone to be able add to that ticket and when they do it
should update the whole team. It seems as if the communication gets locked
between the creator and the owner
Is this possible?
Thank you,
Garabed Yegavian
[cid:image001.png@01CC8E7A.087A7860]<h
"Service Outage Notification Los
Angeles" and PENDING TIMES "Ticket pending time has reached last 05 minutes".
My Ticket Action is to SET NEW STATE "in process".
Now the issue I am running into is that it never changes the state to in
process. This is killing me! any i
ist at
otrs-ow...@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Generic Agent (Garabed Yegavian)
2. Re: Generic Agent (Rory)
3. Changing the name of a config item calls (Ta
I went through the instructions and for some reason it is still not working. If
I do crontab -l after all of this I do not get anything, it does not say no
cron jobs but it doesn't display anything?
Thank you,
Garabed Yegavian
323.465.6772 x3414
-Original Message-
From:
otrs user has been filled
crontab -l
Once done, review your crontab backup file for any entries you might
want to restore to you otrs users crontab and add them as necessary.
Thank you,
Garabed Yegavian
323.465.6772 x3414
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs
I thought I had sent this out apparently not,
Below is the log, in order to excecute /etc/init.d/cron status and
/etc/init.d/cron start or restart I had to use sudo.
Oct 5 08:54:18 support init: cron main process (13148) killed by TERM signal
Oct 5 08:54:18 support cron[32634]: (CRON) INFO (p
There is nothing in the logs, how would I run it manually?
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Sunday, October 02, 2011 5:00 AM
To: otrs@otrs.org
Subject: otrs Digest, Vol
get nothing.
What do I need to do to get this working?
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Friday, September 30, 2011 1:03 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol
ename filename.dist .dist and
I cannot delete any of them.
This is getting messy please I need HELP :) :(
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Thursday, September 29, 2011 11:23 PM
To:
Where do I check to see if cron jobs are running?
Thank you,
Garabed Yegavian
Fireline Broadband
gara...@firelinebroadband.com
From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org [otrs-requ...@otrs.org]
Sent: Thursday
eating the new email hoping I could trigger the email that way
but nothing.
To be honest the whole reason I started using OTRS was due to this function,
can someone please help guide me as to why this wont work?
Thank you,
Garabe
How can you configure OTRS to be the default website on APACHE. I just want to
be able to type the address and it goes directly to the customer.pl page?
Thank you,
Garabed Yegavian
-
OTRS mailing list: otrs - Webpage: http
Is OTRS configurable to use TLS with IMAP? Haven't been able to find much about
it. I keep getting an authentication error so I believe this is the problem.
Thank you,
Garabed Yegavian
-
OTRS mailing list: otrs - We
eed to switch to in process? I don't see the
new state "in process" in there but I am sure I can added through ADMIN.
Thank you,
Garabed Yegavian
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arc
the new state to
make it valid?
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Monday, September 26, 2011 10:35 AM
To: otrs@otrs.org
Subject: otrs Digest, Vol 36, Issue 73
Send otrs
I changed it to last 5 minutes and still will not change the state to in
process?
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Monday, September 26, 2011 2:08 AM
To: otrs@otrs.org
stine
Ticket Filter
Pending Times = Ticket pending time reached "last 5 minutes"
Ticket Action
Set new state = in process
Thank you,
Garabed Yegavian
Fireline Broadband
gara...@firelinebroadband.com
From: otrs-boun...@otrs.org [
I hope he gets back soon .
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Friday, September 23, 2011 1:03 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 36, Issue 59
chnical Support,Priority=3 normal,State=open)
Generic Agent is set to update state as follows
Subject = Service Notification Tustine
Ticket Filter
Pending Times = Ticket pending time reached "last 5 minutes"
Ticket Action
Set new state = in process
Thank you,
Garabed
be doing is
setting any tickets with the subject of Service Notification and within 5
minitues of the Pending time to a new state of In Process.
Why can't I get this to work.
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs
= customer
Reciepient groups= MTU
Event= ticket priority update or ticket state update ( I have tried both
seperatly)
State = in process or Priority = 4 high
Article type= email-notification-ext
Subject match = Service Outage Notification
Where am I going wrong?
Thank you,
Garabed Yegavian
specific user to test. The ticket gets
escalated however it never send out the email notification of the escalation?
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Thursday, September
I see where you're going can you help me with;
Create another Notification Event, perhaps in conjunction with a Generic Agent
making a change to, for instance, State for the reminder once Pending Time has
elapsed.
Thank you,
Garabed Yegavian
-Original Message-
From: otrs
I just installed 3.0.10, any chance you might give me a quick run through of
the proposed settings?
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Friday, September 09, 2011 5:00 AM
I decided just to uninstall 2.4 and will install 3.x. Seems a lot easier :)
Thank you,
Garabed Yegavian
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
otrs-requ...@otrs.org
Sent: Wednesday, September 14, 2011 5:00 AM
To: otrs@otrs.org
shell> bin/otrs.DeleteCache.pl , never seems to do anything
Not sure what I am doing incorrectly
Thank you,
Garabed Yegavian
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pi
will be happening
saying "today's the day" When the ticket is closed I will manually close
the ticket which should email everyone the system is back up. Is this possible
or has anyone had a similar situation which they have found a way to do
something like this?
Than
another notification
the day before the outage. Is this possible?
Thank you,
Garabed Yegavian
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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