Re: [AFMUG] AF24 Repairs?

[Eric Kuhnke]

I wonder if they're doing any electronic repairs or if it's less costly for
them to take the body of a dead AF24 and slap a new circuit board in it.

On Wed, Jul 6, 2016 at 10:48 AM, George Skorup  wrote:

> UBNT? You send them a bad radio and $500 (or $400?), and they send you a
> refurbished unit.
>
>
> On 7/6/2016 12:44 PM, Gino Villarini wrote:
>
>> Who is repairing AF24 units? got a couple of out of warranty units with
>> power/ethernet problems
>>
>
>

Re: [AFMUG] AF24 Repairs?

[Gino Villarini]

thanks

On Wed, Jul 6, 2016 at 1:48 PM, George Skorup  wrote:

> UBNT? You send them a bad radio and $500 (or $400?), and they send you a
> refurbished unit.
>
>
> On 7/6/2016 12:44 PM, Gino Villarini wrote:
>
>> Who is repairing AF24 units? got a couple of out of warranty units with
>> power/ethernet problems
>>
>
>

Re: [AFMUG] AF24 Repairs?

[George Skorup]

UBNT? You send them a bad radio and $500 (or $400?), and they send you a 
refurbished unit.


On 7/6/2016 12:44 PM, Gino Villarini wrote:
Who is repairing AF24 units? got a couple of out of warranty units 
with power/ethernet problems

Re: [AFMUG] AF24 Repairs

[Josh Luthman]

Ubnt thought about doing it...

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Josh Luthman]

So you decided to do it!  Can you share the price publicly or is it a case
by case basis?


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman j...@imaginenetworksllc.com
  wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Ben Moore]

I would contact support to get details, but basically you are not getting
back your same unit.  You get a refurbished unit and then your unit is
repaired and put back in refurbished stock (there may be more to it than
this...but this is basics ;)).

On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman j...@imaginenetworksllc.com
wrote:

 So you decided to do it!  Can you share the price publicly or is it a case
 by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[George Skorup]

Nope, gotta send one to get one.

On 8/13/2015 5:37 PM, Josh Luthman wrote:


O.o can I buy refurbs without a new one?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:36 PM, Ben Moore ben.mo...@ubnt.com 
mailto:ben.mo...@ubnt.com wrote:


No, it is flat fee.  Some may not be able to be repaired
(lighting, etc...).  I believe cost is $400, but you can confirm
with support.  There may be others out there that will do for less
(for smaller repairs), so you could definitely look around.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com
mailto:n...@blastcomm.com wrote:

So is the pricing dependent on what is wrong?  Like a bad RJ45
port with no other issues would be less than say the RF is
Fried, or took a lightening strike?


On 8/13/2015 5:26 PM, Ben Moore wrote:

I would contact support to get details, but basically you are
not getting back your same unit.  You get a refurbished unit
and then your unit is repaired and put back in refurbished
stock (there may be more to it than this...but this is basics
;)).

On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman
j...@imaginenetworksllc.com
mailto:j...@imaginenetworksllc.com wrote:

So you decided to do it!  Can you share the price
publicly or is it a case by case basis?


Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore
ben.mo...@ubnt.com mailto:ben.mo...@ubnt.com wrote:

Nice Josh...We actually did more than think about it...

Hi Nate -

Go ahead and contact support and they will get you
details on getting refurbished unit going.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman
j...@imaginenetworksllc.com
mailto:j...@imaginenetworksllc.com wrote:

Ubnt thought about doing it...

Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:01 PM, Nate Burke
n...@blastcomm.com mailto:n...@blastcomm.com
wrote:

Anybody doing AF24 Repairs?  I have an AF24
where an RJ45 didn't get crimped right and
buggered up the jack on the radio. It seems
like on a $1500 radio, this would be worth
repairing. Anybody doing these? The radio was
working fine until the bad crimp was plugged
in, now it won't make good contact with the
pins anymore.

Nate

Re: [AFMUG] AF24 Repairs

[Josh Luthman]

Buying Af24 will pay $100 even if it doesn't work!!!

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 13, 2015 6:41 PM, George Skorup geo...@cbcast.com wrote:

 Nope, gotta send one to get one.

 On 8/13/2015 5:37 PM, Josh Luthman wrote:

 O.o can I buy refurbs without a new one?

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:36 PM, Ben Moore ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not
 getting back your same unit.  You get a refurbished unit and then your unit
 is repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Nate Burke]

So is the pricing dependent on what is wrong?  Like a bad RJ45 port with 
no other issues would be less than say the RF is Fried, or took a 
lightening strike?



On 8/13/2015 5:26 PM, Ben Moore wrote:
I would contact support to get details, but basically you are not 
getting back your same unit.  You get a refurbished unit and then your 
unit is repaired and put back in refurbished stock (there may be more 
to it than this...but this is basics ;)).


On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
j...@imaginenetworksllc.com mailto:j...@imaginenetworksllc.com wrote:


So you decided to do it!  Can you share the price publicly or is
it a case by case basis?


Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com
mailto:ben.mo...@ubnt.com wrote:

Nice Josh...We actually did more than think about it...

Hi Nate -

Go ahead and contact support and they will get you details on
getting refurbished unit going.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman
j...@imaginenetworksllc.com
mailto:j...@imaginenetworksllc.com wrote:

Ubnt thought about doing it...

Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com
mailto:n...@blastcomm.com wrote:

Anybody doing AF24 Repairs?  I have an AF24 where an
RJ45 didn't get crimped right and buggered up the jack
on the radio.  It seems like on a $1500 radio, this
would be worth repairing.  Anybody doing these?  The
radio was working fine until the bad crimp was plugged
in, now it won't make good contact with the pins anymore.

Nate

Re: [AFMUG] AF24 Repairs

[Josh Luthman]

O.o can I buy refurbs without a new one?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 13, 2015 6:36 PM, Ben Moore ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not getting
 back your same unit.  You get a refurbished unit and then your unit is
 repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Ben Moore]

Yes, that is the idea...  ;)

On Thu, Aug 13, 2015 at 4:35 PM, Josh Luthman j...@imaginenetworksllc.com
wrote:

 No you're buying a refurb.  That's freaking sweet!!!  No waiting 90 days
 or something stupid.

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not getting
 back your same unit.  You get a refurbished unit and then your unit is
 repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Ben Moore]

No, it is flat fee.  Some may not be able to be repaired (lighting,
etc...).  I believe cost is $400, but you can confirm with support.  There
may be others out there that will do for less (for smaller repairs), so you
could definitely look around.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not getting
 back your same unit.  You get a refurbished unit and then your unit is
 repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman j...@imaginenetworksllc.com
  wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Ben Moore]

Yes, you can just reach out to supp...@ubnt.com for OOW repairs.

On Thu, Aug 13, 2015 at 5:39 PM, Work timothy.pct...@gmail.com wrote:

 Who's the right support contact? I don't know if it was due to you guys
 did not have things in place yet or what but I got the run around for 4
 months this past winter until you finally said you refuse out of warranty
 repairs was for AF24 so is there something official in place yet Ben?

 —
 Sent from Mailbox https://www.dropbox.com/mailbox


 On Thu, Aug 13, 2015 at 7:07 PM, TJ Trout t...@voltbb.com wrote:

 For an bad ethernet jack, just take it apart and find a new jack using
 the part number and buy a $70 smd rework station and flow a new one on in 5
 minutes or less?

 On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Buying Af24 will pay $100 even if it doesn't work!!!

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:41 PM, George Skorup geo...@cbcast.com wrote:

 Nope, gotta send one to get one.

 On 8/13/2015 5:37 PM, Josh Luthman wrote:

 O.o can I buy refurbs without a new one?

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:36 PM, Ben Moore  ben.mo...@ubnt.com
 ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so 
 you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com
 wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port
 with no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not
 getting back your same unit.  You get a refurbished unit and then your 
 unit
 is repaired and put back in refurbished stock (there may be more to it 
 than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it
 a case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com
 wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on
 getting refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke  n...@blastcomm.com
 n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't
 get crimped right and buggered up the jack on the radio.  It seems 
 like on
 a $1500 radio, this would be worth repairing.  Anybody doing these?  
 The
 radio was working fine until the bad crimp was plugged in, now it 
 won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[George Skorup]

Or... just send it to PDMnet. I sent one with a bad data port PHY or 
something deeper and it couldn't be fixed though, but now UBNT is doing 
the refurb thing so it's all good. Which reminds me that I have too much 
shit to do and forgot to send it in.. again.


On 8/13/2015 6:07 PM, TJ Trout wrote:
For an bad ethernet jack, just take it apart and find a new jack using 
the part number and buy a $70 smd rework station and flow a new one on 
in 5 minutes or less?


On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman 
j...@imaginenetworksllc.com mailto:j...@imaginenetworksllc.com wrote:


Buying Af24 will pay $100 even if it doesn't work!!!

Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:41 PM, George Skorup geo...@cbcast.com
mailto:geo...@cbcast.com wrote:

Nope, gotta send one to get one.

On 8/13/2015 5:37 PM, Josh Luthman wrote:


O.o can I buy refurbs without a new one?

Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:36 PM, Ben Moore ben.mo...@ubnt.com
mailto:ben.mo...@ubnt.com wrote:

No, it is flat fee.  Some may not be able to be repaired
(lighting, etc...).  I believe cost is $400, but you can
confirm with support.  There may be others out there that
will do for less (for smaller repairs), so you could
definitely look around.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke
n...@blastcomm.com mailto:n...@blastcomm.com wrote:

So is the pricing dependent on what is wrong?  Like a
bad RJ45 port with no other issues would be less than
say the RF is Fried, or took a lightening strike?


On 8/13/2015 5:26 PM, Ben Moore wrote:

I would contact support to get details, but
basically you are not getting back your same unit. 
You get a refurbished unit and then your unit is

repaired and put back in refurbished stock (there
may be more to it than this...but this is basics ;)).

On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman
j...@imaginenetworksllc.com
mailto:j...@imaginenetworksllc.com wrote:

So you decided to do it!  Can you share the
price publicly or is it a case by case basis?


Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore
ben.mo...@ubnt.com mailto:ben.mo...@ubnt.com
wrote:

Nice Josh...We actually did more than think
about it...

Hi Nate -

Go ahead and contact support and they will
get you details on getting refurbished unit
going.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:03 PM, Josh
Luthman j...@imaginenetworksllc.com
mailto:j...@imaginenetworksllc.com wrote:

Ubnt thought about doing it...

Josh Luthman
Office: 937-552-2340 tel:937-552-2340
Direct: 937-552-2343 tel:937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Aug 13, 2015 6:01 PM, Nate Burke
n...@blastcomm.com
mailto:n...@blastcomm.com wrote:

Anybody doing AF24 Repairs?  I have
an AF24 where an RJ45 didn't get
crimped right and buggered up the
jack on the radio.  It seems like on
a $1500 radio, this would be worth
repairing. Anybody doing these?  The
radio was working fine until the bad
crimp was plugged in, now it won't
make good contact with the pins anymore.

Nate

Re: [AFMUG] AF24 Repairs

[Ben Moore]

Have to send in repairable unit ;)  I am sure there are some other things
too...support can help ;)

On Thu, Aug 13, 2015 at 4:37 PM, Josh Luthman j...@imaginenetworksllc.com
wrote:

 O.o can I buy refurbs without a new one?

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:36 PM, Ben Moore ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not
 getting back your same unit.  You get a refurbished unit and then your unit
 is repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Faisal Imtiaz]

Gee.. you are not plugged into the right grape vines ... 

I will let the following Matt Hardy email speak for it self :) 

- 
- Original Message -
From: Matt Hardy m...@ubnt.com 
To: memb...@wispa.org 
Sent: Tuesday, May 5, 2015 11:09:13 PM 
Subject: Re: [WISPA Members] Air Fiber 24 Repairs 

Hi guys, 
What issues are you seeing? We're introducing a new option in our store (hidden 
for now), if you have something that's gone wrong after warranty period, we'll 
look at it, see if we can either repair it or replace it with a newly 
refurbished unit for you: 
https://store.ubnt.com/airfiber-repair.html 

We haven't announced this yet, but let us know what you think. Send me an email 
if you do purchase this; since it's new, we may not notice it right away... 

Thanks, 
Matt 
-
 

Faisal Imtiaz 
Snappy Internet  Telecom 
7266 SW 48 Street 
Miami, FL 33155 
Tel: 305 663 5518 x 232 

Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net 

- Original Message -

 From: Work timothy.pct...@gmail.com
 To: af@afmug.com
 Cc: af@afmug.com
 Sent: Thursday, August 13, 2015 7:39:44 PM
 Subject: Re: [AFMUG] AF24 Repairs

 Who's the right support contact? I don't know if it was due to you guys did
 not have things in place yet or what but I got the run around for 4 months
 this past winter until you finally said you refuse out of warranty repairs
 was for AF24 so is there something official in place yet Ben?

 —
 Sent from Mailbox

 On Thu, Aug 13, 2015 at 7:07 PM, TJ Trout  t...@voltbb.com  wrote:

  For an bad ethernet jack, just take it apart and find a new jack using the
  part number and buy a $70 smd rework station and flow a new one on in 5
  minutes or less?
 

  On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman  j...@imaginenetworksllc.com
  
  wrote:
 

   Buying Af24 will pay $100 even if it doesn't work!!!
  
 

   Josh Luthman
  
 
   Office: 937-552-2340
  
 
   Direct: 937-552-2343
  
 
   1100 Wayne St
  
 
   Suite 1337
  
 
   Troy, OH 45373
  
 
   On Aug 13, 2015 6:41 PM, George Skorup  geo...@cbcast.com  wrote:
  
 

Nope, gotta send one to get one.
   
  
 

On 8/13/2015 5:37 PM, Josh Luthman wrote:
   
  
 

 O.o can I buy refurbs without a new one?

   
  
 

 Josh Luthman

   
  
 
 Office: 937-552-2340

   
  
 
 Direct: 937-552-2343

   
  
 
 1100 Wayne St

   
  
 
 Suite 1337

   
  
 
 Troy, OH 45373

   
  
 
 On Aug 13, 2015 6:36 PM, Ben Moore  ben.mo...@ubnt.com  wrote:

   
  
 

  No, it is flat fee. Some may not be able to be repaired (lighting,
  etc...).
  I
  believe cost is $400, but you can confirm with support. There may
  be
  others
  out there that will do for less (for smaller repairs), so you could
  definitely look around.
 

   
  
 

  Thanks,
 

   
  
 
  Ben
 

   
  
 

  On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke  n...@blastcomm.com 
  wrote:
 

   
  
 

   So is the pricing dependent on what is wrong? Like a bad RJ45
   port
   with
   no
   other issues would be less than say the RF is Fried, or took a
   lightening
   strike?
  
 

   
  
 

   On 8/13/2015 5:26 PM, Ben Moore wrote:
  
 

   
  
 

I would contact support to get details, but basically you are
not
getting
back your same unit. You get a refurbished unit and then your
unit
is
repaired and put back in refurbished stock (there may be more
to
it
than
this...but this is basics ;)).
   
  
 

   
  
 

On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
j...@imaginenetworksllc.com

wrote:
   
  
 

   
  
 

 So you decided to do it! Can you share the price publicly or
 is
 it
 a
 case
 by
 case basis?

   
  
 

   
  
 

 Josh Luthman

   
  
 

   
  
 
 Office: 937-552-2340

   
  
 

   
  
 
 Direct: 937-552-2343

   
  
 

   
  
 
 1100 Wayne St

   
  
 

   
  
 
 Suite 1337

   
  
 

   
  
 
 Troy, OH 45373

   
  
 

   
  
 

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore 
 ben.mo...@ubnt.com
 
 wrote:

   
  
 

   
  
 

  Nice Josh...We actually did more than think about it...
 

   
  
 

   
  
 

  Hi Nate -
 

   
  
 

   
  
 

  Go ahead and contact

Re: [AFMUG] AF24 Repairs

[Mathew Howard]

Wasn't PDMnet doing airfiber repairs? ...might be a bit cheaper than
getting a refurb for something simple.

On Thu, Aug 13, 2015 at 5:41 PM, George Skorup geo...@cbcast.com wrote:

 Nope, gotta send one to get one.


 On 8/13/2015 5:37 PM, Josh Luthman wrote:

 O.o can I buy refurbs without a new one?

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:36 PM, Ben Moore  ben.mo...@ubnt.com
 ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not
 getting back your same unit.  You get a refurbished unit and then your unit
 is repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke  n...@blastcomm.com
 n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Work]

Who's the right support contact? I don't know if it was due to you guys did not 
have things in place yet or what but I got the run around for 4 months this 
past winter until you finally said you refuse out of warranty repairs was for 
AF24 so is there something official in place yet Ben?



—
Sent from Mailbox

On Thu, Aug 13, 2015 at 7:07 PM, TJ Trout t...@voltbb.com wrote:

 For an bad ethernet jack, just take it apart and find a new jack using the
 part number and buy a $70 smd rework station and flow a new one on in 5
 minutes or less?
 On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman j...@imaginenetworksllc.com
 wrote:
 Buying Af24 will pay $100 even if it doesn't work!!!

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:41 PM, George Skorup geo...@cbcast.com wrote:

 Nope, gotta send one to get one.

 On 8/13/2015 5:37 PM, Josh Luthman wrote:

 O.o can I buy refurbs without a new one?

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:36 PM, Ben Moore  ben.mo...@ubnt.com
 ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port
 with no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not
 getting back your same unit.  You get a refurbished unit and then your 
 unit
 is repaired and put back in refurbished stock (there may be more to it 
 than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke  n...@blastcomm.com
 n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't
 get crimped right and buggered up the jack on the radio.  It seems 
 like on
 a $1500 radio, this would be worth repairing.  Anybody doing these?  
 The
 radio was working fine until the bad crimp was plugged in, now it 
 won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Ben Moore]

Nice Josh...We actually did more than think about it...

Hi Nate -

Go ahead and contact support and they will get you details on getting
refurbished unit going.

Thanks,
Ben

On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman j...@imaginenetworksllc.com
wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[Josh Luthman]

No you're buying a refurb.  That's freaking sweet!!!  No waiting 90 days or
something stupid.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 13, 2015 6:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port with
 no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not getting
 back your same unit.  You get a refurbished unit and then your unit is
 repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman j...@imaginenetworksllc.com
  wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't get
 crimped right and buggered up the jack on the radio.  It seems like on a
 $1500 radio, this would be worth repairing.  Anybody doing these?  The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate

Re: [AFMUG] AF24 Repairs

[TJ Trout]

For an bad ethernet jack, just take it apart and find a new jack using the
part number and buy a $70 smd rework station and flow a new one on in 5
minutes or less?

On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman j...@imaginenetworksllc.com
wrote:

 Buying Af24 will pay $100 even if it doesn't work!!!

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:41 PM, George Skorup geo...@cbcast.com wrote:

 Nope, gotta send one to get one.

 On 8/13/2015 5:37 PM, Josh Luthman wrote:

 O.o can I buy refurbs without a new one?

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:36 PM, Ben Moore  ben.mo...@ubnt.com
 ben.mo...@ubnt.com wrote:

 No, it is flat fee.  Some may not be able to be repaired (lighting,
 etc...).  I believe cost is $400, but you can confirm with support.  There
 may be others out there that will do for less (for smaller repairs), so you
 could definitely look around.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke n...@blastcomm.com wrote:

 So is the pricing dependent on what is wrong?  Like a bad RJ45 port
 with no other issues would be less than say the RF is Fried, or took a
 lightening strike?


 On 8/13/2015 5:26 PM, Ben Moore wrote:

 I would contact support to get details, but basically you are not
 getting back your same unit.  You get a refurbished unit and then your unit
 is repaired and put back in refurbished stock (there may be more to it than
 this...but this is basics ;)).

 On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 So you decided to do it!  Can you share the price publicly or is it a
 case by case basis?


 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373

 On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore ben.mo...@ubnt.com wrote:

 Nice Josh...We actually did more than think about it...

 Hi Nate -

 Go ahead and contact support and they will get you details on getting
 refurbished unit going.

 Thanks,
 Ben

 On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman 
 j...@imaginenetworksllc.comj...@imaginenetworksllc.com wrote:

 Ubnt thought about doing it...

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Aug 13, 2015 6:01 PM, Nate Burke  n...@blastcomm.com
 n...@blastcomm.com wrote:

 Anybody doing AF24 Repairs?  I have an AF24 where an RJ45 didn't
 get crimped right and buggered up the jack on the radio.  It seems 
 like on
 a $1500 radio, this would be worth repairing.  Anybody doing these?  
 The
 radio was working fine until the bad crimp was plugged in, now it won't
 make good contact with the pins anymore.

 Nate