SLM 7 - Issue
** Hi list, I tired with SLM to specify the working hours and 24 hours, I was using Business Entity configuration but still not working, the SLAs running all the time? Any Ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem processing incoming mail
Check for any error in fom AR System Email Error logs, specially for POP3 connection. IPBS On 7/4/07, Rick Cook [EMAIL PROTECTED] wrote: Brooks, the email config guide has some instructions, with which you're probably familiar. The instructions have to be followed EXACTLY, or you will likely not see things work right. So go through the instructions and ensure that your account and the Email config entry are set up as they're supposed to be, and see what happens. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of brooksm Sent: Tuesday, July 03, 2007 3:11 PM To: arslist@ARSLIST.ORG Subject: Problem processing incoming mail We have both an outgoing and incoming mailbox set up. The outgoing is working fine and haven't had any need to use the incoming mailbox until now. I need to get email submission working and while trying to send email to the user that we set up for Remedy emails on MS Exchange I found that these incoming emails are going just sitting in the inbox of the Remedy accout and not being processed by the Remedy mailbox(inbox). The main difference between the Incoming mailbox and Outgoing mailbox is the Email Server Type. Outgoing uses: SMTP Incoming uses: POP3 Everything else is pretty much the same. Can someone give me some ideas on how I can troubleshoot the incoming mailbox? Thanks Brooks -- View this message in context: http://www.nabble.com/Problem-processing-incoming-mail-tf4021257.html#a11421 652 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Requester Console. Event error 326
Thanks for your responses. Now I found the SRM: Request form ... Checking the Urgency-field: The Urgency field is not empty in the SRM: Request form. Checking the Summary Defination form: The impact field is set. Actually the first ever request, from the Requester Console got a Request-ID and showed up in Change Management Console as a draft. However looking in the CAI: Events form I can't see the SRM_OUT_CREATE_APP_REQUEST or SRM_IN_PUSH_APP_REQUEST_INFO events from this request. I only see this: ---snipp--- SRM_OUT_ACTIVATE_APP_REQUEST Rtn Message Code: 2 Return Msg.: CHG:ChangeInterface. The entry you requested does not exist. ---snipp--- (Maybe only CAI Events form shows the failed events?) We also get this event/error when we are trying to update Work Info log on requests with status In Process(from Requester Console) As said, this one-and-only request (with request-id) showed up in Ch. Mgmt. Console in status draft. Trying to update this request or choose next stage etc, when saving; the same error message shows up in a popup window: ARERR 326 ARCreateEntry - Required field cannot be reset to a NULL value SRM:Request :Urgency Well, I guess I'll have to log client and server to analyze the process/flow /Regards Johan On 3 Juli, 16:10, Ben Cantatore [EMAIL PROTECTED] wrote: If the message says required field cannot be reset to a null value that probably means that somehow the Urgency field is null in the SRM:Request form. This form like most forms in version 7 is alias so when you search for SRM:Requests, Service Request is what shows up, that's the form you want to check. If the urgency field is empty, then that's definately the problem. Check the Summary Defination form and see if somehow your impact field is null (can't imagine that being the case as its required). Then I'd recommend flipping on the logs and see what values are getting set when you try to submit. You will probably require both server and client side logging to see the whole picture. Also, is this the first time you're setting this up or has this been working? If this was previously working, I'd check back to the last time it was working and see what may have changed. If this is a new setup, check over all your configuration settings. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Lunkwill [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] 07/03/2007 04:26 AM Please respond to [EMAIL PROTECTED] To [EMAIL PROTECTED] cc Subject Requester Console. Event error 326 Trying to register Change requests via Requster Console, but they get stuck with Request ID: In process. When checking the CAI: Events form it says. --- snip --- Return Message : ARCreateEntry - Required field cannot be reset to a NULL valueSRM:Request : Urgency Rtn Message Code : 326 --- snip --- The Urgency field in the Requester Console is mandatory and filled in via a selectbox. Reading KM-00024637 (Troubleshooting Problems with the Requester Console in ITSM 7.0) at BMC Support-site, it says: 3. Open the SRM:Request form and see if there was a record created for this event. The problem is that I can't find this form other than via Admintool. The KM-00024637 also says that I should find three records in CAI: Events form with the Events: SRM_OUT_CREATE_APP_REQUEST, SRM_OUT_ACTIVATE_APP_REQUEST and SRM_IN_PUSH_APP_REQUEST_INFO All with Return Message Success But I only got Event: SRM_OUT_CREATE_APP_REQUEST with above mentioned error. (between the snippets) Any clues? (Running BMC Remedy 7.0.01 with BMC Change Mgmt on Windows 2003..) /regards Johan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Current connected users
Hi John, I believe it tracks User tool users only? Is it possible to track MidTier users somehow? Thank you. Kind Regards / C ? Dmitry Bezhenar From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Magnussen Sent: Tuesday, July 03, 2007 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Hi Daniel, Log on to Admin Tool, Select File, Server Information, Licenses, Manage Licenses This shows all users currently signed on to your system. Regards, John M On 7/3/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hello All, Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Current connected users
Dmitry, The admin tool shows all connected users (desktop client and midtier). With 7.x the same data is shown through an AR System application as well as through the admin tool. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Wed Jul 04 08:22:34 2007 Subject: Re: Current connected users ** Hi John, I believe it tracks User tool users only? Is it possible to track MidTier users somehow? Thank you. Kind Regards / C уважением Dmitry Bezhenar From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Magnussen Sent: Tuesday, July 03, 2007 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Hi Daniel, Log on to Admin Tool, Select File, Server Information, Licenses, Manage Licenses This shows all users currently signed on to your system. Regards, John M On 7/3/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hello All, Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Current connected users
Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel If you want a list you can print, create a form and create an entry with user and date/time information. Use an active link to push information whenever user opens a default form or opens 'any' form on the system. Another active link MAY be able to update the entry with log-out information when the client/mid-tier user is closed. You could also create a display form with table to list the active users. G Treisbach Harrisburg, Pa. USA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE: Error while running a test exchange..
Joe, 1. Open EIE_Install_Dir\apps\EIE\service\conf\eie.cfg and check the values for the parameter ARServerName, ARLogin and ARPassword. Make sure the values are all correct. 2. Check the path listed in the EIE:ApplicationSettings. If it doesn't match the path where you found the eie.cfg file then workflow can't find the file to update it and the service can't find it to pull the information it needs to run. Generally, I see this happen when you specify a non-default path on install and it doesn't get updated in the EIE:ApplicationSettings record for whatever reason. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: EIE: Error while running a test exchange.. From: Joe D'Souza [EMAIL PROTECTED] Date: Tue, July 03, 2007 2:49 pm To: arslist@ARSLIST.ORG ARS 7, and EIE 7.0.1 patch 4. I get this error while running a data exchange.. Set fields active link running a process failed Unable to retrieve host name and port for EIE Service. Make sure the AR System user name and password are correct in 'EIE:ApplicationSettings' form. (ARERR 1603) Everything seems to be correct on the EIE Application Settings form.. I've reentered the password 10 times over to make sure I didn't fat finger it. All other settings are accurate on this form. What could it be? Has anyone else faced this issue? Is there some other setting some other place I have to be looking for? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT:tomcat CPU Usage
Do you have the prefetch configured? What are the jvm heap settings? What version of the jdk are you using with Tomcat? What web server are you using (IIS/apache/catalina)? What are your cache settings in the mid-tier config page? Do the event logs show any problems? Axton Grams On 7/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** after about an hour of not touching the server .. it does drop off back down.. But if you select Flashboards, or any mid-tier service, backup for a min of 1 more hour. On 7/3/07, patrick zandi [EMAIL PROTECTED] wrote: By the Way .. 100% of the issue is in the area of I/O Other Bytes.. no other performance indicators are touched.. On 7/3/07, patrick zandi [EMAIL PROTECTED] wrote: I have already seen an issue with CPU usage and tomcat 5.5.26 on windows 2003 Server. I have a Dual Quad Core Dell 2950 with 6 gig of ram. Prior to installing tomcat with newatlanta and everything else.. except the db. CPU usage has been low.. like 5% and peaking occasionally to 25%.. Tomcat is currently running at 40 - 50 % of total system CPU usage.. of 8 CPU's ? plus no one is even connected to it ? Do I need to change a configuration setting here ? -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Assignee Group field length limit
Multiple people have extended the field beyond 255 chars, but I wouldn't recommend doing that. Remedy seems to use character arrays with c functions like strcpy, strcat, etc. It would be better if they used calls like strncpy, strncat, and the likes, but it's an old code base. The header files define the assignee group at 255 characters, and I can only assume that the structs used to store information on the server side use these defines for character buffers, but if these calls are used to write to a buffer, you get into buffer overflow problems which can lead to one or more problems: - corrupted memory (random server crashes and other unexpected behavior) - potential for buffer overflow exploits (execution of arbitrary shell code on the server); may have to pull out a noop slide and see if I can write to an executable region of memory on various platforms. Axton Grams On 7/3/07, Mike Balogh [EMAIL PROTECTED] wrote: ** Hi all - I'm currently implementing a system on ARS 7.01 (SQL 2005 backend) which calls for the security of row-level access to records on certain forms. Some records may need to be accessed by quite a few groups or users, which is becoming a problem due to the length limit of 255 characters on field 112, Assignee Group. I've done some initial testing with Assignee Group expanded to 512 characters and it seems to work fine. However, I'm hesitant to say that it will work perfectly without asking around first due to the multiple places within Remedy documentation that it states the field length limit of 255. Has anyone tried expanding this field beyond 255? If so, how big did you go? And did you experience security or other issues? Thanks in advance, ~Mike --- Michael J Balogh Wingspan Systems Inc. [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EIE: Error while running a test exchange..
Hi Joe, What are you seeing in your Debug log for EIE? You should eventually (once it's working) see the following in your Debug log within EIE; * [08:06:35,05/22/07] - StartDataHandlers: Connection established to both AR/CMDB and vendor application. * 1. Make sure EIE can resolve the server name, I've seen instances where using IP address vs. server name makes the difference. 2. Are you clicking on the 'Run Now' button on the EIE console to kick this exchange off? If so, don't. Just Activate the exchange on the console and then restart the EIE server in the server. The restart will kick off the exchange . Then, check your debug log (install directory/service/debug) and let me know what it shows. Regards, Troy --- Kelly Deaver [EMAIL PROTECTED] wrote: Joe, 1. Open EIE_Install_Dir\apps\EIE\service\conf\eie.cfg and check the values for the parameter ARServerName, ARLogin and ARPassword. Make sure the values are all correct. 2. Check the path listed in the EIE:ApplicationSettings. If it doesn't match the path where you found the eie.cfg file then workflow can't find the file to update it and the service can't find it to pull the information it needs to run. Generally, I see this happen when you specify a non-default path on install and it doesn't get updated in the EIE:ApplicationSettings record for whatever reason. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: EIE: Error while running a test exchange.. From: Joe D'Souza [EMAIL PROTECTED] Date: Tue, July 03, 2007 2:49 pm To: arslist@ARSLIST.ORG ARS 7, and EIE 7.0.1 patch 4. I get this error while running a data exchange.. Set fields active link running a process failed Unable to retrieve host name and port for EIE Service. Make sure the AR System user name and password are correct in 'EIE:ApplicationSettings' form. (ARERR 1603) Everything seems to be correct on the EIE Application Settings form.. I've reentered the password 10 times over to make sure I didn't fat finger it. All other settings are accurate on this form. What could it be? Has anyone else faced this issue? Is there some other setting some other place I have to be looking for? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Sick sense of humor? Visit Yahoo! TV's Comedy with an Edge to see what's on, when. http://tv.yahoo.com/collections/222 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Current connected users
Well there's always the user log also. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Treisbach Sent: Wednesday, July 04, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel If you want a list you can print, create a form and create an entry with user and date/time information. Use an active link to push information whenever user opens a default form or opens 'any' form on the system. Another active link MAY be able to update the entry with log-out information when the client/mid-tier user is closed. You could also create a display form with table to list the active users. G Treisbach Harrisburg, Pa. USA __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Current connected users
...or the API. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, July 04, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Well there's always the user log also. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Treisbach Sent: Wednesday, July 04, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel If you want a list you can print, create a form and create an entry with user and date/time information. Use an active link to push information whenever user opens a default form or opens 'any' form on the system. Another active link MAY be able to update the entry with log-out information when the client/mid-tier user is closed. You could also create a display form with table to list the active users. G Treisbach Harrisburg, Pa. USA __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Assignee Group field length limit
Hi Mike, Instead of increasing the Assignee Group field length could you get away with using computed groups? For example say a ticket for a certain type of issue needs to be seen by groups A,B,C,D,E,F,G,H,I,J. You could create a computed group that includes all of those groups and just set the Assignee Group field to computed group instead of all of the groups. I have not had the honor of working with ITSM 7 yet so I am not sure if this is feasible or how much customization it would take. Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 04, 2007 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Assignee Group field length limit Multiple people have extended the field beyond 255 chars, but I wouldn't recommend doing that. Remedy seems to use character arrays with c functions like strcpy, strcat, etc. It would be better if they used calls like strncpy, strncat, and the likes, but it's an old code base. The header files define the assignee group at 255 characters, and I can only assume that the structs used to store information on the server side use these defines for character buffers, but if these calls are used to write to a buffer, you get into buffer overflow problems which can lead to one or more problems: - corrupted memory (random server crashes and other unexpected behavior) - potential for buffer overflow exploits (execution of arbitrary shell code on the server); may have to pull out a noop slide and see if I can write to an executable region of memory on various platforms. Axton Grams On 7/3/07, Mike Balogh [EMAIL PROTECTED] wrote: ** Hi all - I'm currently implementing a system on ARS 7.01 (SQL 2005 backend) which calls for the security of row-level access to records on certain forms. Some records may need to be accessed by quite a few groups or users, which is becoming a problem due to the length limit of 255 characters on field 112, Assignee Group. I've done some initial testing with Assignee Group expanded to 512 characters and it seems to work fine. However, I'm hesitant to say that it will work perfectly without asking around first due to the multiple places within Remedy documentation that it states the field length limit of 255. Has anyone tried expanding this field beyond 255? If so, how big did you go? And did you experience security or other issues? Thanks in advance, ~Mike --- Michael J Balogh Wingspan Systems Inc. [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Assignee Group field length limit
Jason, Thanks for the idea. I did look at the possibility of using computed groups. The problem is that one group of folks would need row-level access to a subset of records in the form, and a completely different group of folks would need row-level access to a different subset of records in the form. There is no overlap... one group cannot be allowed to see another group's records at all. As far as I'm aware, the only way to accomplish a security design like the one above is to use the Assignee Group field. And the Assignee Group field only accepts explicit groups. At least, that's what the documentation says. If anyone has experience otherwise, I'd be happy to hear about it. Thanks, ~Mike --- Michael J Balogh Wingspan Systems Inc. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Assignee Group field length limit
Mike, Have you looked at using Dynamic groups and fields for row level access. Instead of trying to cram all of the groups into field 112 you could add a few Dynamic fields to split up the list of groups that can access the record. There could be some SQL performance considerations in using multiple Dynamic fields so you would have to make sure that it wouldn't over burden your environment. Regarding being able to use a computed group in the Assignee Group field. I am pretty sure there isn't any issue with it and I pretty positive that I have used a computed group in field 112 before (it has been a little while since I have tried). Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Wednesday, July 04, 2007 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Assignee Group field length limit Jason, Thanks for the idea. I did look at the possibility of using computed groups. The problem is that one group of folks would need row-level access to a subset of records in the form, and a completely different group of folks would need row-level access to a different subset of records in the form. There is no overlap... one group cannot be allowed to see another group's records at all. As far as I'm aware, the only way to accomplish a security design like the one above is to use the Assignee Group field. And the Assignee Group field only accepts explicit groups. At least, that's what the documentation says. If anyone has experience otherwise, I'd be happy to hear about it. Thanks, ~Mike --- Michael J Balogh Wingspan Systems Inc. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Current connected users
Hi All, John has relied on is to get the list of connected users manually. Can we get it thru some type of Remedy Code the same list so that it can then be tracked for various reasons. Warm Regards, Jignesh Shah Siemens IT Solution Services Mobile: 9821 55 42 71 Direct: +91 22 2495 7924 Board: +91 22 2498 7000 (Ext.: 7924) -- Tough Situations Dont Last, Tough People Do -- From: Bezhenar, Dmitry Sent: Wednesday, July 04, 2007 5:53 PM Subject: Re: Current connected users Hi John, I believe it tracks User tool users only? Is it possible to track MidTier users somehow? Thank you. Kind Regards / C уважением Dmitry Bezhenar From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Magnussen Sent: Tuesday, July 03, 2007 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Hi Daniel, Log on to Admin Tool, Select File, Server Information, Licenses, Manage Licenses This shows all users currently signed on to your system. Regards, John M On 7/3/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hello All, Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Current connected users
Hi All, The theory is use ARGetServerStatistics and run the application at an interval of 5 minutes. The result return by ARGetServerStatistics should be written in a table. The second step is to analyze data gather over, let say, a month. In my opinion discovering what users do not use a fix license even if they have a fixed license. In this manner fixed licenses can be realocated in time. Regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, July 04, 2007 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** ...or the API. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, July 04, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Well there's always the user log also. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Treisbach Sent: Wednesday, July 04, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Current connected users ** Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel If you want a list you can print, create a form and create an entry with user and date/time information. Use an active link to push information whenever user opens a default form or opens 'any' form on the system. Another active link MAY be able to update the entry with log-out information when the client/mid-tier user is closed. You could also create a display form with table to list the active users. G Treisbach Harrisburg, Pa. USA __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
