Re: Importing into Remedy

[Steven Pataray]

I emailed Candace directly and she provided me with her command line
she was using. I noticed one parameter which I was not using the -l
for logfile. I used it and it told me that my mapping file had an
invalid field reference.

One I fixe the mapping I was able to run the
I emailed Candace directly and she provided me with her command line
she was using. I noticed one parameter which I was not using the -l
for logfile. I used it and it told me that my mapping file had an
invalid field reference. Now I'm back in business.

Thank you all!

Steve

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Re: 7.0.1 Client - setting sort order

[Shellman, David]

I need to clarify my reference to a 7.1 beta client.  This reference should not 
be taken that we are participating in the 7.1 beta program or have any other 
inside information into 7.1.

We were having an issue with the 7.0.1 Patch 002 client.  Support sent us a 
link to a beta version of the 7.0.1 client to test if the issue had been 
corrected.  Which it was.


Dave
--
[EMAIL PROTECTED] (Wireless)

Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

[Easter, David]

I thought I would just put all my answers into one E-mail so that there
aren't a bunch of separate threads flying around...

> Q: Will the unlicensed AR Server, which presently runs in Evaluation
mode with 3 fixed licensed and a 
> 2000-record limit per table, still be available with v7.1?  

Yes.

> Q: Will we (Remedy developers) now have the ability to run AR Server
(in Evaluation mode) on our own personal computer with the 
> other Remedy applications (Change, Asset, etc) without having to
purchase licenses for the applications?

Licensing policies have not changed.  Purchasing requirements have not
changed.  The same restrictions on license usage will be in place with
AR System 7.1.00 that are in place today.  Licensing is not changing -
only the need for keys.

> If somebody logs in that has a defined float license - but performs no
actions that require a license 
> (say submits their own record) - will a license usage be logged?

License behavior has not change in AR System 7.1.00.  Actions or
situations that consume a license today will continue to consume a
license in AR System 7.1.00.  Only the need for keys has changed in AR
System 7.1.00.  If a license is consumed, it will be logged as such and
appear in your usage report.

> One of the major troubles with MidTier is that it seems to generate
different versions of HTML-Forms for each combination of user groups 

This has been updated in AR System 7.1.00 in pre-fetching.  Each form is
prefetched according to the set of permissions for that form and its
fields. For example, if the administrator selects a form that has 75
fields, the entire form (all 75 fields plus workflow) is cached.  As a
user accesses the form, the Mid-Tier will only grant the user access to
those fields and workflow objects that match the group permissions of
that user - but the original form is not cached a second time as it is
today.  It's a bit more technical than this - but the general answer is
it's better than in AR System 7.0.01.  The final documentation will
explain it better than I probably just did. ;-)

> you will be able to configure a ceiling for each license type, which
is supposed to correspond to the number of licenses you've purchased.

It is correct that administrators may still set a "ceiling" for each
license type.  What was done in keys previously is now controlled by the
administrator.  If the administrator chooses to set a maximum number of
user licenses, for example, AR System will behave just like it does
today.  Licensing is not changing - only the need for keys.  Note that
the maximum does not have to correspond to the number of licenses you've
purchased, although many administrators will find it most convenient to
do so.  This was detailed in the original FAQ.

> I would continue the argument that the recorded values are not
accurate with the way the mid-tier handles floating licenses, 
> e.g., not releasing the token when the user ends the session (i.e.,
closes the browser).

This topic is a bit tangential to the changes made in AR System 7.1.00.
The issue of the Mid-Tier not being able to recognize a session closing
when the user does not logout properly is not addressed in this release
- but the feedback from the customer base has been heard and BMC will
look into the issue further in a future release.  This was the #2 issue
cited in the recently performed survey as a restriction for moving to a
web-client only environment. 


Thanks for the feedback so far!

David J. Easter
Product Line Manager  
AR System - BMC Service Management Business Unit

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Re: AR System 7.1.00 delayed until end of August / early September

[Ron Legters]

Russ -
Not sure what your link looked like before you forwarded this to the
list, but it appears to have gotten wrapped and broken. The last chunk
should be '&externalID=1926' 

Thanks, 
Ron Legters 
Tools Administrator 
Data & Systems Services
Univar USA Inc.
425.889.3952 Office 
425.889.4111 Fax
www.univarusa.com




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Russ Grant
Sent: Friday, August 10, 2007 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.1.00 delayed until end of August / early
September

David,
When I tried to access the "Whats New" document (from your hyper-link
below) I received an error that the document had expired.

Russ

>From: "Easter, David" <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: AR System 7.1.00 delayed until end of August / early September
>Date: Thu, 9 Aug 2007 17:40:31 -0700
>
>All,
>
>
>
>BMC has decided that more time is needed to ensure the quality of AR 
>System prior to release. Based on the tests that need to be completed 
>to verify AR System's quality in an enterprise environment consisting 
>of highly available architectures and multiple BMC Products, the 
>management team has extended the delivery date by several weeks.  We 
>hope to make it available on the web for download (a.k.a. Web GA) no 
>later than August 31st, 2007. The physical GA date for AR System will 
>then be Friday September 7th, 2007.
>
>
>
>Because this extension is being used only to perform further testing, 
>the feature set has become solid enough that I have been granted 
>permission to share the "What's New" document that contains details on 
>the new features found in AR System 7.1.00.  This document can be found

>on the new BMC Developer's Network at:
>
>
>
>http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501&externalID=
1926
>
>
>
>Here's the quick bulleted list of features:
>
>Enterprise features
>
>*  Customer-driven license enforcement system
>*  Server security attack prevention
>*  Mid-tier security attack prevention for Tomcat installations
>*  Forcing and allowing password changes
>*  Web client IP address logging
>*  Safari browser support
>*  BMC Remedy Mid Tier performance (persistent cache)
>*  Prefetching specified forms
>*  Web services enhancements
>*  Multiple escalation pools
>*  HTTP tracing in the mid tier
>*  Broadened operating system support for Full Text Search on UNIX
>and Linux
>
>Server features
>
>*  Java plug-in server and plug-in API
>*  Updated AR System Java API
>*  Filter error handling
>*  Multiple Field API Calls
>*  Store database views with schema definitions
>*  Service workflow condition and active link action
>*  Disable status history recording and retrieval
>*  Simplified System Form Handling
>*  IBM DB2 9.1 support
>*  HP-UX 11i v3 support
>*  Novell SuSE Enterprise Linux support
>*  Red Hat Enterprise Linux 5 AS/ES support
>*  Enhanced support for Mozilla Firefox 2.0 support
>*  Enhanced support for Microsoft Internet Explorer 7.0 support
>
>Client features
>
>*  BMC Remedy AR System Administration Console
>*  Data visualization field updates
>*  Results color in tree fields
>*  Page holder enhancements
>*  Ability to change labels for navigation bars
>*  Locale-aware table fields
>*  Customizable background color on rows
>*  Table refresh on interval
>*  Automatic maximizing of windows on target location for web
>clients
>
>Usability features
>
>*  Displaying version information
>*  Pop-up blockers
>*  Wait cursor
>*  Context (right-click) menus
>*  Rounded corner option for trim boxes
>
>BMC Remedy Migrator features
>
>*  Enhancements to Differences report
>*  Enhancements to Results report
>*  Ignore Prefix option
>*  Packaged view migrations (ability to migrate a specific view and
>its fields)
>*  Option to keep or delete dependency and database files
>
>Of most interest to customers will be the first bullet - the 
>"Customer-driven license enforcement system".  Here's some more info on

>that from the What's New document:
>
>
>
>"Unlike previous versions, AR System 7.1.00 does not use license keys 
>to enforce limits for any license types except AR Server licenses. 
>Instead, customers must self enforce limits for all other AR System and

>application license types, such as AR User Fixed, BMC Remedy AR FTS 
>Fixed, BMC:Asset Mgmt Application, and BMC:Change Mgmt User Floating.
>Regardless of the type or number of licenses purchased by a customer, 
>AR System 7.1.00 administrators can add an unlimited number of most 
>licenses to their systems through the Add or Remove Licenses link in 
>the AR System Administration Console.
>
>
>
>Using this link, administrators can also modify and remove licenses 
>whenever necessary. This enables them

Re: Authentication problem in Remedy LDAP for passwords with special characters.

[Axton]

Well, that's kind of a nasty way of passing auth info around.  Certain
characters, like pound (#) will break your url if they are not encoded
properly.

I say nasty because you are sending sensitive information (username
and password) over the wire unprotected.   You may want to look into
using a forward instead of a redirect.

Axton Grams

On 8/9/07, Prasan Katti <[EMAIL PROTECTED]> wrote:
> **
> Additionally, we have a custom login.jsp page and are basically using the
> Java api to authenticate users as shown below:
>
>
> ARServerUser ctx=new
> ARServerUser(username,password,locale,server,port);
>  try
>  {
> ctx.login();
> auth= true;
>   }
>   catch(Exception e)
>   {
> auth = false;
> errMsg="Please check the username/password";
>   }
>   finally
>   {
> ctx.clear();
>   }
> if(auth)
> {
>  String
> url="/arsys/servlet/ViewFormServlet?form=APPFORM&server="+server+"&username="+username+"&pwd="+password+"&mode=create";
>  response.sendRedirect(url);
>  }
> Also, just found out that the passwords work fine with the default login.jsp
> in the mid-tier. So could this problem have to do something with the above
> code using Java api or the server JVM??
>
> Thanks,
> Prasan.
>
>
>
> On 8/9/07, Prasan Katti <[EMAIL PROTECTED]> wrote:
> > The ARS server is running on Solaris 9 but the LDAP server is on Suse
> Linux.
> >
> >
> >
> > On 8/9/07, Grooms, Frederick W <[EMAIL PROTECTED] > wrote:
> > > **
> > >
> > > What OS is the ARS Server running on?
> > >
> > > 
>  From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Prasan Katti
> > > Sent: Thursday, August 09, 2007 2:51 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Authentication problem in Remedy LDAP for passwords with
> special characters.
> > >
> > >
> > >
> > >
> > > Hello Listers,
> > >
> > > We have recently started using the AREA LDAP plugin to authenticate our
> remedy users with the LDAP server.
> > > We are cross referencing blank passwords and are having problems
> authenticating users whose password contain special characters (#,@,& etc).
> > > We are able to authenticate these users against the LDAP server using a
> different client (like LDAP Browser), so the problem could be with the
> Remedy plugin.
> > > The LDAP server is basically the Novell eDirectory used within the
> organization.
> > > If anybody here has faced similar problems before or if I am missing
> something obvious (server settings?), please let me know.'
> > >
> > > The server environment is ARS 6.3 patch 21, Tomcat 2.0.51 running on
> Oracle 9i database.
> > >
> > > Thanks in advance,
> > > Prasan.
> > >
> > >
> > >   __20060125___This posting was
> submitted with HTML in it___
> >
> >
>
>  __20060125___This posting was
> submitted with HTML in it___

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Re: AR System 7.1.00 delayed until end of August / early September

[Russ Grant]

David,
When I tried to access the "Whats New" document (from your hyper-link below) 
I received an error that the document had expired.


Russ


From: "Easter, David" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: AR System 7.1.00 delayed until end of August / early September
Date: Thu, 9 Aug 2007 17:40:31 -0700

All,



BMC has decided that more time is needed to ensure the quality of AR
System prior to release. Based on the tests that need to be completed to
verify AR System's quality in an enterprise environment consisting of
highly available architectures and multiple BMC Products, the management
team has extended the delivery date by several weeks.  We hope to make
it available on the web for download (a.k.a. Web GA) no later than
August 31st, 2007. The physical GA date for AR System will then be
Friday September 7th, 2007.



Because this extension is being used only to perform further testing,
the feature set has become solid enough that I have been granted
permission to share the "What's New" document that contains details on
the new features found in AR System 7.1.00.  This document can be found
on the new BMC Developer's Network at:



http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501&externalID=1
926



Here's the quick bulleted list of features:

Enterprise features

*   Customer-driven license enforcement system
*   Server security attack prevention
*   Mid-tier security attack prevention for Tomcat installations
*   Forcing and allowing password changes
*   Web client IP address logging
*   Safari browser support
*   BMC Remedy Mid Tier performance (persistent cache)
*   Prefetching specified forms
*   Web services enhancements
*   Multiple escalation pools
*   HTTP tracing in the mid tier
*   Broadened operating system support for Full Text Search on UNIX
and Linux

Server features

*   Java plug-in server and plug-in API
*   Updated AR System Java API
*   Filter error handling
*   Multiple Field API Calls
*   Store database views with schema definitions
*   Service workflow condition and active link action
*   Disable status history recording and retrieval
*   Simplified System Form Handling
*   IBM DB2 9.1 support
*   HP-UX 11i v3 support
*   Novell SuSE Enterprise Linux support
*   Red Hat Enterprise Linux 5 AS/ES support
*   Enhanced support for Mozilla Firefox 2.0 support
*   Enhanced support for Microsoft Internet Explorer 7.0 support

Client features

*   BMC Remedy AR System Administration Console
*   Data visualization field updates
*   Results color in tree fields
*   Page holder enhancements
*   Ability to change labels for navigation bars
*   Locale-aware table fields
*   Customizable background color on rows
*   Table refresh on interval
*   Automatic maximizing of windows on target location for web
clients

Usability features

*   Displaying version information
*   Pop-up blockers
*   Wait cursor
*   Context (right-click) menus
*   Rounded corner option for trim boxes

BMC Remedy Migrator features

*   Enhancements to Differences report
*   Enhancements to Results report
*   Ignore Prefix option
*   Packaged view migrations (ability to migrate a specific view and
its fields)
*   Option to keep or delete dependency and database files

Of most interest to customers will be the first bullet - the
"Customer-driven license enforcement system".  Here's some more info on
that from the What's New document:



"Unlike previous versions, AR System 7.1.00 does not use license keys to
enforce limits for any license types except AR Server licenses. Instead,
customers must self enforce limits for all other AR System and
application license types, such as AR User Fixed, BMC Remedy AR FTS
Fixed, BMC:Asset Mgmt Application, and BMC:Change Mgmt User Floating.
Regardless of the type or number of licenses purchased by a customer, AR
System 7.1.00 administrators can add an unlimited number of most
licenses to their systems through the Add or Remove Licenses link in the
AR System Administration Console.



Using this link, administrators can also modify and remove licenses
whenever necessary. This enables them to meet users' AR System licensing
needs immediately without waiting for BMC Software to provide a key."



I'm sure this will generate a lot of questions and I will endeavor to
answer what I can on this forum both during this pre-release phase and
once the product is released.  This topic will also be covered in a
focused presentation at BMC UserWorld.  In addition, I will post a
second message right after this one that has an extensive FAQ.



I appreciate our customer's continued patience in releasing this new
product and look forward to answering questions and gathering feedback
on this new version of AR System.


Thanks,

David J. Easter
Product Line Manager   <

Re: Importing into Remedy

[Candace DeCou]

Steve - I am running a batch file nightly on a system almost identical
to yours using arimportcmd.exe.  About the only diff is I am on Patch
20.  Email me offlist if you like and I can send you a copy of the file
as I am using it.  May help, may not but I'm willing to try.
:)
Candace 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Friday, August 10, 2007 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Importing into Remedy

What is everyone using now to import csv files into Remedy from a batch
file??

Before I upgraded to ARSystem 6.3 I was using a combination of
arimportcmd.exe and 3rd party ARImport.exe by twenty4help.com. Both of
those are not working for me anymore.

ARImport only uses 5.1 Remedy DLL's and weird that arimportcmd.exe
doesn't seem to work with any of my commands. No errors it just ends
without doing anything.

Are people running into the same issues as me or should I keep trying?

Thanks
Steve

Windows 2003
ARSystem 6.3 Patch 19
Mid-Tier 6.3 Patch 20
HelpDesk 6.3
arimportcmd.exe patch 22


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Re: Importing into Remedy

[Pickering, Christopher]

Steve,

I am on 6.3 p21 and use arimportcmd via a shell script 30X a day.  It
still works find with .csv files.

Chris P
732-389-3900  X2411 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Friday, August 10, 2007 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Importing into Remedy

What is everyone using now to import csv files into Remedy from a batch
file??

Before I upgraded to ARSystem 6.3 I was using a combination of
arimportcmd.exe and 3rd party ARImport.exe by twenty4help.com. Both of
those are not working for me anymore.

ARImport only uses 5.1 Remedy DLL's and weird that arimportcmd.exe
doesn't seem to work with any of my commands. No errors it just ends
without doing anything.

Are people running into the same issues as me or should I keep trying?

Thanks
Steve

Windows 2003
ARSystem 6.3 Patch 19
Mid-Tier 6.3 Patch 20
HelpDesk 6.3
arimportcmd.exe patch 22


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Importing into Remedy

[Steven Pataray]

What is everyone using now to import csv files into Remedy from a batch file??

Before I upgraded to ARSystem 6.3 I was using a combination of
arimportcmd.exe and 3rd party ARImport.exe by twenty4help.com. Both of
those are not working for me anymore.

ARImport only uses 5.1 Remedy DLL's and weird that arimportcmd.exe
doesn't seem to work with any of my commands. No errors it just ends
without doing anything.

Are people running into the same issues as me or should I keep trying?

Thanks
Steve

Windows 2003
ARSystem 6.3 Patch 19
Mid-Tier 6.3 Patch 20
HelpDesk 6.3
arimportcmd.exe patch 22

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Re: Change Management installation error

[Colleen Eilbert]

Ben,
Go into the SHARE:Application_Properties form.  FInd the entries that
relate to the DSL (search on property value Remedy Foundation Product
Catalog.
Pull up the Version entry and change it to a lesser version.  Probably
1.0.00 will work.
Colleen Eilbert
Effective Technologies, LLC


On Aug 8, 6:02 pm, Ben Mastaglia <[EMAIL PROTECTED]> wrote:
> Hello all,
>
> When I try to install Change Management 7.0.2 I get the following error
>
> "A newer version of Remedy Definitive Software Library detected on your
> ARSystem server, installation cannot continue. Please check Remedy
> customer support web site for compatability
information.http://supportweb.remedy.com";
>
> I am running ARServer 7.0.01 patch 002
> Incident management 7.0.0 Patch 005
> Problem Management 7.0.0 Patch 005
> CMDB 2.0.1 patch 003
>
> I am unable to get around this issue, any suggestion would be appreciated.
>
> Regards,
>
> Ben Mastaglia
> Systems Administrator
>
> Monadelphous Group Limited | Grd Flr, 1 Sleat Rd, Applecross
> T 08 9316 6258 |www.monadelphous.com.au
>
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> Monadelphous E-mail disclaimer
>
> If you have received this message in error, please delete the e-mail and
notify the sender.
>
> This e-mail (including all attachments) is the sole property of
Monadelphous Group Ltd and may contain personal,
> confidential or legally privileged information including information
subject to privacy legislation.
> Any confidentiality or privilege is not waived because this e-mail may
have been sent to the wrong address.
> If you are not the intended recipient you must not copy or disseminate
the information contained in it,
> or take any action in reliance on it, without the written consent of the
sender.
>
> Opinions, conclusions and other information in this e-mail and any
attachments that do not relate to the official business of the Company
are neither given nor endorsed by it.

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Re: Authentication problem in Remedy LDAP for passwords with special characters.

[Hromyak, Nicholas (DHCS-ITSD)]

I seem to recall when some version of Java had problems passing special
characters.  I don't recall which versions though.

HTH somewhat.

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Prasan Katti
Sent: Thursday, August 09, 2007 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Authentication problem in Remedy LDAP for passwords with
special characters.

 

** 

No..all the data is being posted as plain text. Should I encode the
password??

Also, I noticed that the Remedy login.jsp has
enctype="x-www-form-encoded" in the  tag...would this make a
difference?

 

Thanks,

Prasan.

 

On 8/9/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: 

** 

Are you URL encoding the special characters inside the password
variable?

 



From: Action Request System discussion list(ARSList) [mailto:

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Re: Manuals

[Don Simmons]

 
 
If you look up the manual at the end of the list you will see this link.  They 
will send only to US and Canadian addresses.
 
Order Hardcopies of Product Manuals for this Product 
 
Don


Date: Fri, 10 Aug 2007 13:03:42 -0500From: [EMAIL PROTECTED]: Re: ManualsTo: 
[EMAIL PROTECTED] 

When I asked Support, they told me to contact my account rep.
 He WAS able to get hardcopy manuals for me.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren BaltimoreSent: Friday, August 10, 2007 12:50 PMTo: [EMAIL 
PROTECTED]: Manuals
** 
Anybody out there know if BMC is providing Hardcover ARS Manuals anymore
 
-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of 
MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, 
WA 98101The opinions expressed in this e-mail are in no way those of the 
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___ 
-A.G.
 Edwards & Sons' outgoing and incoming e-mails are electronicallyarchived and 
subject to review and/or disclosure to someone other than the 
recipient.-__20060125___This
 posting was submitted with HTML in it___ 
_
See what you’re getting into…before you go there
http://newlivehotmail.com/?ocid=TXT_TAGHM_migration_HM_viral_preview_0507
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Re: Manuals

[Kibbe, Ronald]

Warren:
 
Thanks for writing...earlier this year (Feb. '07?) we were able to obtain 2
sets of 7.0 manuals. Next time you are in Columbus. Give a shout. Hope all is
well out in Seattle. Ron
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, August 10, 2007 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Manuals


** 
Anybody out there know if BMC is providing Hardcover ARS Manuals anymore
 


-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 

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Re: Manuals

[Grady, Bob]

When I asked Support, they told me to contact my account rep.
 He WAS able to get hardcopy manuals for me.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, August 10, 2007 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Manuals


** 
Anybody out there know if BMC is providing Hardcover ARS Manuals
anymore
 


-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
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Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

[Axton]

I spoke with David on the new licensing about a week back; my
interpretation is: you will be able to configure a ceiling for each
license type, which is supposed to correspond to the number of
licenses you've purchased.  If you hit the ceiling for floating
licenses, users will still get a floating token denied error.  License
allocation/configuration/utilization will be logged on the server
side, and checksums will be included in the log file to ensure
recorded data is accurate.

I heard of no changes to the token allocation logic, but that doesn't
mean anything except that it wasn't mentioned.

I would continue the argument that the recorded values are not
accurate with the way the mid-tier handles floating licenses, e.g.,
not releasing the token when the user ends the session (i.e., closes
the browser).  I use the terminology 'ended the session' to refer to
closing the browser, because once the user closes the browser, there
is no way that that session can be regained, short of forcing an
override.

Axton Grams

On 8/10/07, John Sundberg <[EMAIL PROTECTED]> wrote:
> **
> Well - I see the case that as soon as you are logged in with a float - you
> suck a license - even if you have not done something. (7.01)
> (At least you suck a license according to the error message provided - no
> licenses available) If I change the person to a read only - they dont get
> the error message - and they continue on just fine.
>
> I am wondering if 7.1 will log a license as taken (in the above case) --
> even if I had licenses avail -- because in my opinion I have not used one -
> I should not be logged as using one either.
>
> To the point that although BMC will be trusting you to monitor your license
> usage - I am claiming that the logged values are incorrect (assuming same
> current logic as 7.0). Therefore not provable either way -- which is going
> to be trouble (my opinion). Companies may be logging way greater use of
> floats than is real.
>
> So - I think the license logging idea in 7.1 is great -- however - I think
> it should only log if you actually NEED a license (modify a separate
> ticket).
>
> Can somebody from BMC validate that the above case is the logging logic? Or
> am I wrong?
>
>
> -John
>
>
>
> On 8/10/07, Shellman, David <
> [EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > Based on past history, this would be incorrect.  If the user is defined
> with a floating license, it would be used any time an update was made.
> >
> > In truth only Dave or some one else from BMC will be able to answer this
> questions.  For many of us it would only be speculation.
> >
> > Dave
> >
> > 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave
> > Sent: Friday, August 10, 2007 9:44 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00
> part I
> >
> >
> > **
> > Only a Read
> >
> >
> > Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
> 816-201-1823 | [EMAIL PROTECTED] | www.cerner.com
> >
> >
> > 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
> > Sent: Friday, August 10, 2007 7:26 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00
> part I
> >
> >
> > **
> > If somebody logs in that has a defined float license - but performs no
> actions that require a license (say submits their own record) - will a
> license usage be logged?
> >
> >
> > -John
> > __20060125___This posting was
> submitted with HTML in it___
>
>
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
>  [EMAIL PROTECTED]
> __20060125___This posting was submitted
> with HTML in it___

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Re: Inserting pause in workflow

[Jarl Grøneng]

Why do you need to pause an operation?

When doing pause on the server, the current thread are busy doing the
pause. And with 5 threads and 5 users doing a pause you got into
troubles.

--
Jarl

On 8/9/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
> Hello Everyone,
>
> (ARS 7.01 patch 2, Linux server, Oracle 10.2 db)
>
> How do you insert a pause in an active link or a filter?
>
> I have heard that you should run a process then call that process.  So I have 
> a "pause" program on our server that says "sleep $1".  On the server if I 
> enter "/opt/remedy/HelpDesk/pause 10" it waits ten seconds then returns the 
> cursor.
>
> So I set up both an active link and a filter to do the "pause 10" command 
> then send a message.
> The active link does a "Run Process" of "@@:/opt/remedy/HelpDesk/pause 10".  
> The filter is the same but without the "@@:".  In both cases I get the 
> message right away.
>
> The active link log shows:
>Process: /opt/remedy/HelpDesk/pause 10
>   Success
>
> The filter has a "`!" after it to make it run in phase 1, and the filter log 
> shows it running before the message, but the message still appears right away.
>
> What am I doing wrong?
>
> Is there a better way of solving this altogether?  It seems like pausing is 
> such a normal thing to do that there should be a built-in Remedy function.
>
> Dwayne Martin
> Computing Support
> James Madison University
>
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>

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Re: Inserting pause in workflow SOLVED

[Heider, Stephen]

One possible approach:

 

In active-link #1

-  set a date/time field with $TIMESTAMP $ plus ## seconds.

-  Display a message to the user.  In the message include text
such as 'Please wait ## seconds' before clicking OK'

 

In active -link #2

-  Run If: $TIMESTAMP $ < $zTmpDateTime$

-  Set $zTmpInt$ to $zTmpDateTime$ minus $TIMESTAMP $

-  Set Fields with the wait command using the remaining seconds.


 

HTH

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Friday, August 10, 2007 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inserting pause in workflow SOLVED

 

** 

Hi Stephen/Dwayne

I was trying the SQL statement, but the problem I have is; I do a Set
Fields in a field, something like Please Wait... and then call the
WAITFOR DELAY command, but instead of the field being set with the
message frst and THEN the delay happening, the delay happens first and
the message gets displayed afterwards!! completeley backwards! I tried
doing with 2 seperate Active Links, no luck, it goes into the delay
immediately, and displays the message afterwards. Any ideas?

 

thanks a lot

 

shafqat

Dwayne Martin <[EMAIL PROTECTED]> wrote:

The "set fields" option worked!

In the active link I set a display field to equal "$PROCESS$
@@:/opt/remedy/HelpDesk/pause 3". (Anything over 3 seconds and the
action would time out.) The filter was the same but without the "@@:".
In both cases the hour glass displayed for three seconds then I got the
message.

I tried Stephen's "WAITFOR DELAY '00:00:10'" option, but I got
"invalid SQL statement". Is that an Oracle statement? I looked in my
Oracle book but can't find any "wait" command.

Anyway, Thank you Stephen and Fred. You've solved my problem.

Dwayne Martin

 Original message 
>Date: Thu, 9 Aug 2007 16:46:02 -0400
>From: "Heider, Stephen" 
>Subject: Re: Inserting pause in workflow 
>To: arslist@ARSLIST.ORG
>
>Another option is to use your RDBMS. For SQL Server, 
>
>Set Fields SQL
> WAITFOR DELAY '00:00:10'
>
>Stephen
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
>Sent: Thursday, August 09, 2007 4:43 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Inserting pause in workflow
>
>Do the PROCESS inside of a Set Fields Action
>
>A Run Process action does not wait. A PROCESS inside of a Set
Fields
>action waits for the external program to complete.
>
>Fred 
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV
USAF 96
>CS/SCCE
>Sent: Thursday, August 09, 2007 3:23 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Inserting pause in workflow
>
>I could be mistaken about this, but I believe the way it works
is, when
>Remedy runs an external process, it does NOT wait for the
external
>process to finish executing before it continues workflow
processing.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, August 09, 2007 3:05 PM
>To: arslist@ARSLIST.ORG
>Subject: Inserting pause in workflow
>
>Hello Everyone,
>
>(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)
>
>How do you insert a pause in an active link or a filter?
>
>I have heard that you should run a process then call that
process. So I
>have a "pause" program on our server that says "sleep $1". On
the
>server if I enter "/opt/remedy/HelpDesk/pause 10" it waits ten
seconds
>then returns the cursor.
>
>So I set up both an active link and a filter to do the "pause
10"
>command then send a message.
>The active link does a "Run Process" of
"@@:/opt/remedy/HelpDesk/pause
>10". The filter is the same but without the "@@:". In both
cases I get
>the message right away.
>
>The active link log shows:
> Process: /opt/remedy/HelpDesk/pause 10
> Success
>
>The filter has a "`!" after it to make it run in phase 1, and
the filter
>log shows it running before the message, but the message still
appears
>right away.
>
>What am I doing wrong?
>
>Is there a better way of solving this altogether? It seems like
pausing
>is such a normal thing to do that there

Re: Manuals

[Don Simmons]

Yes.  you can go to their support site and order them on line.
 
Don


Date: Fri, 10 Aug 2007 10:49:40 -0700From: [EMAIL PROTECTED]: ManualsTo: [EMAIL 
PROTECTED] 
Anybody out there know if BMC is providing Hardcover ARS Manuals anymore
 
-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of 
MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, 
WA 98101The opinions expressed in this e-mail are in no way those of the 
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___ 
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Re: Manuals

[Jarl Grøneng]

Yes, recieved a huge package last week with AR Server and Asset/Change manuals.

--
Jarl


On 8/10/07, Warren Baltimore <[EMAIL PROTECTED]> wrote:
> **
> Anybody out there know if BMC is providing Hardcover ARS Manuals anymore
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the University
> of Washington, or the State of Washington.  They are my own.
> __20060125___This posting was submitted
> with HTML in it___

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Re: Inserting pause in workflow SOLVED

[Shafqat Ayaz]

Hi Stephen/Dwayne
  I was trying the SQL statement, but the problem I have is; I do a Set Fields 
in a field, something like Please Wait... and then call the WAITFOR DELAY 
command, but instead of the field being set with the message frst and THEN the 
delay happening, the delay happens first and the message gets displayed 
afterwards!! completeley backwards! I tried doing with 2 seperate Active Links, 
no luck, it goes into the delay immediately, and displays the message 
afterwards. Any ideas?
   
  thanks a lot
   
  shafqat

Dwayne Martin <[EMAIL PROTECTED]> wrote:
  The "set fields" option worked!

In the active link I set a display field to equal "$PROCESS$ 
@@:/opt/remedy/HelpDesk/pause 3". (Anything over 3 seconds and the action would 
time out.) The filter was the same but without the "@@:". In both cases the 
hour glass displayed for three seconds then I got the message.

I tried Stephen's "WAITFOR DELAY '00:00:10'" option, but I got "invalid SQL 
statement". Is that an Oracle statement? I looked in my Oracle book but can't 
find any "wait" command.

Anyway, Thank you Stephen and Fred. You've solved my problem.

Dwayne Martin

 Original message 
>Date: Thu, 9 Aug 2007 16:46:02 -0400
>From: "Heider, Stephen" 
>Subject: Re: Inserting pause in workflow 
>To: arslist@ARSLIST.ORG
>
>Another option is to use your RDBMS. For SQL Server, 
>
>Set Fields SQL
> WAITFOR DELAY '00:00:10'
>
>Stephen
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
>Sent: Thursday, August 09, 2007 4:43 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Inserting pause in workflow
>
>Do the PROCESS inside of a Set Fields Action
>
>A Run Process action does not wait. A PROCESS inside of a Set Fields
>action waits for the external program to complete.
>
>Fred 
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
>CS/SCCE
>Sent: Thursday, August 09, 2007 3:23 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Inserting pause in workflow
>
>I could be mistaken about this, but I believe the way it works is, when
>Remedy runs an external process, it does NOT wait for the external
>process to finish executing before it continues workflow processing.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, August 09, 2007 3:05 PM
>To: arslist@ARSLIST.ORG
>Subject: Inserting pause in workflow
>
>Hello Everyone,
>
>(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)
>
>How do you insert a pause in an active link or a filter?
>
>I have heard that you should run a process then call that process. So I
>have a "pause" program on our server that says "sleep $1". On the
>server if I enter "/opt/remedy/HelpDesk/pause 10" it waits ten seconds
>then returns the cursor.
>
>So I set up both an active link and a filter to do the "pause 10"
>command then send a message.
>The active link does a "Run Process" of "@@:/opt/remedy/HelpDesk/pause
>10". The filter is the same but without the "@@:". In both cases I get
>the message right away.
>
>The active link log shows:
> Process: /opt/remedy/HelpDesk/pause 10
> Success
>
>The filter has a "`!" after it to make it run in phase 1, and the filter
>log shows it running before the message, but the message still appears
>right away.
>
>What am I doing wrong?
>
>Is there a better way of solving this altogether? It seems like pausing
>is such a normal thing to do that there should be a built-in Remedy
>function.
>
>Dwayne Martin
>Computing Support
>James Madison University
>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
>the Answers Are"
>
>___
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>Answers Are"

Dwayne Martin
Computing Support
James Madison University

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Shafqat Ayaz

  "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 







   
-
Be a better Heartthrob. Get better relationship answers from someone who knows.
Yahoo! Answers - Check it out. 

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Manuals

[Warren Baltimore]

Anybody out there know if BMC is providing Hardcover ARS Manuals anymore



-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

[John Sundberg]

Well - I see the case that as soon as you are logged in with a float - you
suck a license - even if you have not done something. (7.01)
(At least you suck a license according to the error message provided - no
licenses available) If I change the person to a read only - they dont get
the error message - and they continue on just fine.

I am wondering if 7.1 will log a license as taken (in the above case) --
even if I had licenses avail -- because in my opinion I have not used one -
I should not be logged as using one either.

To the point that although BMC will be trusting you to monitor your license
usage - I am claiming that the logged values are incorrect (assuming same
current logic as 7.0). Therefore not provable either way -- which is going
to be trouble (my opinion). Companies may be logging way greater use of
floats than is real.

So - I think the license logging idea in 7.1 is great -- however - I think
it should only log if you actually NEED a license (modify a separate
ticket).

Can somebody from BMC validate that the above case is the logging logic? Or
am I wrong?


-John


On 8/10/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> **  Based on past history, this would be incorrect.  If the user is
> defined with a floating license, it would be used any time an update was
> made.
>
> In truth only Dave or some one else from BMC will be able to answer this
> questions.  For many of us it would only be speculation.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Drake,Dave
> *Sent:* Friday, August 10, 2007 9:44 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: FAQ for Customer enforced licensing model in AR System
> 7.1.00 part I
>
> ** Only a Read
>
>
> *Dave Drake* | Remedy Administrator | Cerner Corporation - CernerWorks |
> 816-201-1823|
> [EMAIL PROTECTED] <[EMAIL PROTECTED]> | *
> www.cerner.com* 
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *John Sundberg
> *Sent:* Friday, August 10, 2007 7:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: FAQ for Customer enforced licensing model in AR System
> 7.1.00 part I
>
> **
> If somebody logs in that has a defined float license - but performs no
> actions that require a license (say submits their own record) - will a
> license usage be logged?
>
>
> -John
> __20060125___This posting was submitted with HTML in
> it___
>



-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Patrick St-Pierre]

Je serai absent(e) à partir du  2007-08-10 de retour le 2007-08-20.



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Re: 7.0.1 Client - setting sort order

[Shellman, David]

Support was able to reproduce the ARERR 361 condition with setting a
sort order.
 
"With server set to not allow unqualified search I can generate the
error:

ARERR [361] An unqualified search was issued and the server has been
configured to disallow unqualified searches.

You must specify some search criteria to perform a search on this form

I'll go ahead and submit a defect on it and update you with the defect
id."

Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, August 09, 2007 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 Client - setting sort order


** 
I have found that this is also an issue in a 7.1 beta client that we
have.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, August 09, 2007 11:11 AM
To: arslist@ARSLIST.ORG
Subject: 7.0.1 Client - setting sort order


** 

We just had a user contact us about an issue with setting Sort Order on
the 7.0.1 Patch 002 desktop client.  On the menu bar go to Actions ->
Sort Options and set a new sort order.  Click OK and it generates an
ARERR [361] An unqualified search was issued error.  It seems to
actually keep the new Sort Order, just generates the ARERR 361 message.

I confirmed that Patch 003 has the same behavior. 

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

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JOBS :: Contract Opportunities in the UK

[Rachel Kerwick]

Hello List,

 

Firstly, those that have seen my name before will notice that I now have
a new email address.  We have recently completed a management buy-out of
the Resource Management division of Turing SMI and we are now Resource
Management Solutions Ltd.  James Richardson is a director of the new
company and I will continue to match BMC Software Consultants with
current opportunities.  We will maintain a close link with Turing SMI
and continue to supply them with their resources alongside supplying
resources to other clients.

 

Secondly, I am currently looking for a number of contract professionals
with the following skills :

 

*   Solution Consultancy - ITSM v7, CMDB (Incident, Problem,
Change), workshops, requirement gathering etc - long term contract
opportunities
*   Remedy Developers - ARS, ITSM, CMDB
*   Project Managers with Remedy experience - please feel free to
pass on my details to any PM's you think would be interested
*   BMC Dashboard & PATROL Visualis Fault Manager
*   Control-M - upgrades from 6.1 through to 6.3, installations &
deployments

 

If you, or anyone you know is interested in the opportunities listed
above, please submit your CV off-list or pass on my details.
Additionally, if your company would like assistance with resourcing BMC
skilled professionals please feel free to call James Richardson on 0870
803 4080.

 

I hope you all have good weekend.

 

Kind regards,

Rachel

 

Rachel Kerwick

RPO Account Manager

MREC, CertRP

 

Resource Management Solutions Ltd

200 Brook Drive, Green Park, Reading, Berkshire, RG2 6UB

 

Office: +44 (0) 1189 256049 

Fax: +44 (0) 1189 497221

Website: www.rmsportal.com  

eMail: [EMAIL PROTECTED]  

   http://www.linkedin.com/in/rachelmkerwick
 

  

 


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<><>

Re: AR System 7.1.00 delayed until end of August / early September

[Grooms, Frederick W]

Multiple Escalation Pools   ...   Yes



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, August 09, 2007 7:41 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.1.00 delayed until end of August / early September


** 
All,

 

BMC has decided that more time is needed to ensure the quality of AR
System prior to release. Based on the tests that need to be completed to
verify AR System's quality in an enterprise environment consisting of
highly available architectures and multiple BMC Products, the management
team has extended the delivery date by several weeks.  We hope to make
it available on the web for download (a.k.a. Web GA) no later than
August 31st, 2007. The physical GA date for AR System will then be
Friday September 7th, 2007.

 

Because this extension is being used only to perform further testing,
the feature set has become solid enough that I have been granted
permission to share the "What's New" document that contains details on
the new features found in AR System 7.1.00.  This document can be found
on the new BMC Developer's Network at:

 

http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501&externalID=1
926

 

Here's the quick bulleted list of features:

Enterprise features

*   Customer-driven license enforcement system 
*   Server security attack prevention 
*   Mid-tier security attack prevention for Tomcat installations 
*   Forcing and allowing password changes 
*   Web client IP address logging 
*   Safari browser support 
*   BMC Remedy Mid Tier performance (persistent cache) 
*   Prefetching specified forms 
*   Web services enhancements 
*   Multiple escalation pools 
*   HTTP tracing in the mid tier 
*   Broadened operating system support for Full Text Search on UNIX
and Linux

Server features 

*   Java plug-in server and plug-in API 
*   Updated AR System Java API 
*   Filter error handling 
*   Multiple Field API Calls 
*   Store database views with schema definitions 
*   Service workflow condition and active link action 
*   Disable status history recording and retrieval 
*   Simplified System Form Handling 
*   IBM DB2 9.1 support 
*   HP-UX 11i v3 support 
*   Novell SuSE Enterprise Linux support 
*   Red Hat Enterprise Linux 5 AS/ES support 
*   Enhanced support for Mozilla Firefox 2.0 support 
*   Enhanced support for Microsoft Internet Explorer 7.0 support

Client features 

*   BMC Remedy AR System Administration Console 
*   Data visualization field updates 
*   Results color in tree fields 
*   Page holder enhancements 
*   Ability to change labels for navigation bars 
*   Locale-aware table fields 
*   Customizable background color on rows 
*   Table refresh on interval 
*   Automatic maximizing of windows on target location for web
clients

Usability features 

*   Displaying version information 
*   Pop-up blockers 
*   Wait cursor 
*   Context (right-click) menus 
*   Rounded corner option for trim boxes

BMC Remedy Migrator features 

*   Enhancements to Differences report 
*   Enhancements to Results report 
*   Ignore Prefix option 
*   Packaged view migrations (ability to migrate a specific view and
its fields) 
*   Option to keep or delete dependency and database files

Of most interest to customers will be the first bullet - the
"Customer-driven license enforcement system".  Here's some more info on
that from the What's New document:

 

"Unlike previous versions, AR System 7.1.00 does not use license keys to
enforce limits for any license types except AR Server licenses. Instead,
customers must self enforce limits for all other AR System and
application license types, such as AR User Fixed, BMC Remedy AR FTS
Fixed, BMC:Asset Mgmt Application, and BMC:Change Mgmt User Floating.
Regardless of the type or number of licenses purchased by a customer, AR
System 7.1.00 administrators can add an unlimited number of most
licenses to their systems through the Add or Remove Licenses link in the
AR System Administration Console.

 

Using this link, administrators can also modify and remove licenses
whenever necessary. This enables them to meet users' AR System licensing
needs immediately without waiting for BMC Software to provide a key."

 

I'm sure this will generate a lot of questions and I will endeavor to
answer what I can on this forum both during this pre-release phase and
once the product is released.  This topic will also be covered in a
focused presentation at BMC UserWorld.  In addition, I will post a
second message right after this one that has an extensive FAQ.

 

I appreciate our customer's continued patience in releasing this new
product and look forward to answering questions and gathering feedback
on this new version of AR System.

 
Thanks,
 
David J. Easter
Produ

Re: New version release date

[Jarl Grøneng]

How do you know they gonna spend this tree weeks with testing?  They
may be still stuggling to get the code running :-)

--
Jarl

On 8/10/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
> Well, I was just being cynical... but I'm glad BMC/Remedy has decided to
> test, test, test!
>
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
> Tony Worthington <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 08/09/2007 02:01 PM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: New version release date
>
>
>
>
>
>
> Or it will be announced that because of the need for more testing and
> "Known Issues" resoluition, 7.1 will be deferred until BMC UserWorld.  :P
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
> "Moore, Chris" <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 08/09/2007 01:55 PM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: New version release date
>
>
>
>
>
>
> **
> Now you tell me now that I?ve almost finished downloading all the current
> version files!  I?ll hold off on our install until tomorrow I guess! J
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
> Sent: Thursday, August 09, 2007 2:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: New version release date
>
> I will be posting a detailed message within the next 24 hours on this
> topic.  Stay tuned.
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as
> a spokesperson, liaison or public relations representative for BMC
> Software, Inc.
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
> Sent: Thursday, August 09, 2007 7:17 AM
> To: arslist@ARSLIST.ORG
> Subject: New version release date
> **
> Hi-
>
> Anyone know what the release date for the new version is?  I know it?s
> supposed to be this month sometime, but I looked around on the site, and
> couldn?t find anything about it.
>
> Thanks!
>
> Chris Moore
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Re: 7.0.1 client and Office issue - only in Hungary

[Shellman, David]

We have not yet.  Yesterday we were able to reproduce the issue here in
the US.  Not quite sure that we have been able to reproduce it
consistently.
 
The issue that comes up after the install is:
Error msg: Application has not been installed for the current user.
Please run setup to install the application.

Running setup doesn't clear the problem.  It seems that the problem is
tied to the user profile (OS) on that computer.  So far deleting the
profile and having the person login again is the only way to clear the
error.

Dave




From: Tomlin, Christopher M (N-BAE)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, August 10, 2007 10:58 AM
To: Shellman, David
Subject: RE: 7.0.1 client and Office issue - only in Hungary


Just curious Dave did you get this issue resolved?



From: Tomlin, Christopher M (N-BAE) 
Sent: Thursday, August 09, 2007 12:18 PM
To: 'Shellman, David'
Subject: RE: 7.0.1 client and Office issue - only in Hungary


Dave,
 
Is 32-bit or 64-bit XP installed?  Don't know if that would affect
Office this way, but installation-wise that is a factor that I have run
into with other applications.  Just a thought.  
 
Chris



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, August 09, 2007 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 client and Office issue - only in Hungary


** 
They tried Office reinstall with allusers=1 switch but that didn't help.
 
We'll pass this suggestion on.
 
Thanks,
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 09, 2007 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 client and Office issue - only in Hungary


** 
If they can open one of the office programs try using the Detect and
Repair option under Help



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday, August 09, 2007 10:50 AM
To: arslist@ARSLIST.ORG
Subject: 7.0.1 client and Office issue - only in Hungary


** 

We are having an issue with the 7.0.1 client on systems in Hungary.  It
seems that after the install, the individual can not open Office
documents.  Log in as a different individual opening documents is not an
issue.

It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and
Office: 2003 (11.8118.8132).  The OS is using Hungarian regional
settings.  The 7.0.1 client install is in English.

We were not able to duplicate the issue with individuals in Germany,
Holland, Belgium, or Czech Republic. 

Anyone seen this kind of issue before or have any idea how to get Office
working again? 

Thanks, 
Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

 
 
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SOLVED: Window Loaded active link condition

[Durrant, Michael M. - ITSD]

OK, I plugged my brain in.  "Display" condition works as expected.
 


From: Durrant, Michael M. - ITSD 
Sent: Friday, August 10, 2007 8:01 AM
To: 'arslist@ARSLIST.ORG'
Subject: Window Loaded active link condition


ARS 7.0.01 Windows
Admin Tool 7.0.01 Patch 003 Windows
User Tool 7.0.01 Windows
MidTier 7.0.00 Patch 002 Windows  IIS / ServletExec
 
I have a form with a Window Loaded active link attached to it.  I have
no run-if qualification.  When I create a new request, the active link
fires.  When I open an existing request via double-clicking on a request
in a table-field (Table Drill-Down), the link doesn't fire!
 
No big deal - I created an active link to open the request on
Return/Table or Level Double-Click in Modify mode.  The request opens as
expected, but again - the Window Loaded active link does not fire.
 
... I wrote this yesterday afternoon.  Between now and then, I've
discovered that the Window Loaded action only applies to New or Search
mode.  How can I get the same functionality in Modify mode?
 
Thanks for your input,
 
Michael

The information contained in this email may be privileged, confidential or 
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Re: Java Memory Leak?

[Axton]

What are the min and max allowed heap?  If 950mb is in the range, then
it is acting as expected.  Typical mid-tier configurations have 1gb
max heap size.

Axton Grams

On 8/10/07, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> **
>
>
> Hi All,
>
> The Java process on my Mid Tier seems to be taking up more and more memory.
> Jave.exe was taking up 950MB.I restarted it and now it is up to 137MB.  I am
> using 1.4.2_13 on Windows 2003 and Mid Tier 7.01. Anyone know if this
> version of Java has a leak?
>
> thanks
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com
> __20060125___This posting was submitted
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Re: Window Loaded active link condition

[Eric Cleereman (IT)]

Hi Michael,
 
The Help File from Remedy Admin 7 shows the following:

Display - Executes after an existing request is loaded into a form, but before 
the request appears in the Details Pane.  
 
Window Open - Executes when any of the following actions occur: 
  A form window opens in New, Search, Modify, or Modify All operation mode.
  The mode of the Detail pane switches into one of the above modes.
  The form is opened by using the Open Window action.
  
This is useful for establishing initial environments when users open a new 
window or change modes. The active link will be executed before any data is 
loaded into the window, except when the form is opened in Dialog mode by the 
Open Window action.  
 
Window Loaded - Executes after all the data values have been loaded into a 
Submit or Search window (from defaults, from a copy to new, or from an open 
window action).  

I believe if you have this fire on Window Open instead of Windows Loaded, it 
should work.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Durrant, Michael M. - ITSD
Sent: Friday, August 10, 2007 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Window Loaded active link condition


** 
ARS 7.0.01 Windows
Admin Tool 7.0.01 Patch 003 Windows
User Tool 7.0.01 Windows
MidTier 7.0.00 Patch 002 Windows  IIS / ServletExec
 
I have a form with a Window Loaded active link attached to it.  I have no 
run-if qualification.  When I create a new request, the active link fires.  
When I open an existing request via double-clicking on a request in a 
table-field (Table Drill-Down), the link doesn't fire!
 
No big deal - I created an active link to open the request on Return/Table or 
Level Double-Click in Modify mode.  The request opens as expected, but again - 
the Window Loaded active link does not fire.
 
... I wrote this yesterday afternoon.  Between now and then, I've discovered 
that the Window Loaded action only applies to New or Search mode.  How can I 
get the same functionality in Modify mode?
 
Thanks for your input,
 
Michael
The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
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Re: Java Memory Leak?

[Hugo Visser]

Hi Brian,

It is very unlikely that the JAVA VM has a memory leak of that amount of
memory. Most of the time it's the JAVA Application (your app server and
Mid-Tier) that is more likely to leak memory or maybe more acurate "hold on
to memory".

You are not running the latest 1.4.2 version however, a changelog of what's
fixed in the latest patches is here
http://java.sun.com/j2se/1.4.2/ReleaseNotes.html.

Personally I think you are seeing "normal" Mid-Tier leak..errm...behaviour,
I'd be suprised if it was solved by a JVM upgrade only.

Hugo

On 8/10/07, Sokol, Brian <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi All,
>
> The Java process on my Mid Tier seems to be taking up more and more
> memory. Jave.exe was taking up 950MB.I restarted it and now it is up to
> 137MB.  I am using 1.4.2_13 on Windows 2003 and Mid Tier 7.01. Anyone know
> if this version of Java has a leak?
>
> thanks
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> *http://www.Scholastic.com* 
>  __20060125___This posting was submitted with HTML in
> it___

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Re: Remedy and Programming Languages

[Steynberg, Calman]

Derek,

 

Here are some quotes from another thread that discussed this (I believe the 
thread was "API Libraries for Solaris on X86):

 

"While we're working towards the "pure" Java API implementation, 7.1 is

not quite there (since we relied on few native modules such as

qualification parsing, rpc level version mapping logic etc). In all

likelihood the next version should indeed be a pure Java implementation

with no native code dependencies." 

 

"Technically, yes (i.e. you can leave out the native code as long as you do not 
use a native call), but ...

>From implementation standpoint, we do a forced loading of the JNI code 
>upfront, so in the default deployment - the absence of AR API native libraries 
>indeed fail the program invocation. See, there are few issues because of which 
>we did this - you may indeed talk to a server that is old version; or, sooner 
>or later you're going to issue a call that needs services offered by native 
>code. And most importantly we have not 'officially tested' and certified the 
>behavior of 7.1 Java API in the absence of native libraries. 

For power users though, I can tell that there indeed is a way to configure the 
API to "NOT load the JNI stuff at all"  by tweaking jni-load-mode setting 
(which is subject to change/disappear in a future version). You can dare to 
play around with this option and see how your app behaves . BTW, one of our 
internal customers tried similar on a Mac with decent results I believe. 

As there is some untested/unsupported behavior is all associated with this 
tweaking - in this release, we're claiming to simply include JNI stuff always. 
And hence the lack of (or need for) documenting which calls use JNI services. 
For your benefit, a quick listing would be - qualification 
formatting/parsing/encoding/decoding, assignment 
formatting/parsing/encoding/decoding, rpc version mapping for interacting with 
servers 6.3 or older versions, alert APIs. I pretty sure this is kind of 
complete but I may have missed a call or two. In any case, long term, we're 
definitely on the track for having these pieces as Java implementations for 
future release."

 

Calman

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Derek Berube
Sent: Friday, August 10, 2007 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Programming Languages

 

** 

Personally, I'm also hoping that the "Updated AR System Java API" is a 100% 
pure Java implementation of the Remedy API rather than the JNI-based "wrapper" 
API that we have now.  If it is 100% pure Java, then there will no longer be a 
need to worry about platform-specific binaries.  I may finally get to do some 
stuff natively on my Mac!

 

Derek

 

On Jul 23, 2007, at 2:35 PM, Jarl Grøneng wrote:





On 7/23/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:

Andy,

 

*There is rumor that the v7.1 Plugin Server will be support a

native Java plugin too. (So I think there will no longer be a need for

C code to build Filter Plugins, ARDBC's, and maybe AREA plugins too.

But I have yet to see any of the details on how much of this stuff is

"Java" now too. Just rumors.)

 

I would not say its a rumor. From the session detail for the userworld

in Vancouver:

 

"In the upcoming 7.1 release, AR System plug-in server is completely

re-written in Java and comes with a first class Java SDK for creating

plug-ins using Java."

 

--

Jarl

 

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Download my vCard  

Derek Berube <[EMAIL PROTECTED]>

 

Wildstar Technologies, LLC.

1453 Riverview Run Lane

Suwanee, Georgia 30024

(678) 229-1475 - Office
(404) 444-5283 - Mobile

 

Spread Firefox!  

http://www.wildstartech.com/

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Re: Table Field - Open Selected Question

[Rick Cook]

It's a visually misleading characteristic, but it's functioning as designed.
You can appear to select multiple entries in a table, but you're correct in
saying that without a loop guide, it will only process the first one.

Obviously, from a usability standpoint, one shouldn't be allowed to create
the illusion of functionality unless it exists, but you can't win 'em all, I
guess.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist
Sent: Friday, August 10, 2007 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Table Field - Open Selected Question

Greetings List!!

When someone selects multiple records from a Table field, then chooses the
"Open Selected..." option from the right-click menu, why does it only open
the first selected item in the table?

I do not have "Single Selection Only" checked on the Advanced Display tab.

I imagine this can be done with a table loop and a button, but shouldn't it
work as it claims? Or have I errored in something that I setup?

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 


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Re: Inserting pause in workflow SOLVED

[Dwayne Martin]

The "set fields" option worked!

In the active link I set a display field to equal "$PROCESS$ 
@@:/opt/remedy/HelpDesk/pause 3".  (Anything over 3 seconds and the action 
would time out.)  The filter was the same but without the "@@:".  In both cases 
the hour glass displayed for three seconds then I got the message.

I tried Stephen's "WAITFOR DELAY '00:00:10'" option, but I got   "invalid SQL 
statement".  Is that an Oracle statement?  I looked in my Oracle book but can't 
find any "wait" command.

Anyway, Thank you Stephen and Fred.  You've solved my problem.

Dwayne Martin

 Original message 
>Date: Thu, 9 Aug 2007 16:46:02 -0400
>From: "Heider, Stephen" <[EMAIL PROTECTED]>  
>Subject: Re: Inserting pause in workflow  
>To: arslist@ARSLIST.ORG
>
>Another option is to use your RDBMS. For SQL Server, 
>
>Set Fields SQL
>   WAITFOR DELAY '00:00:10'
>
>Stephen
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
>Sent: Thursday, August 09, 2007 4:43 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Inserting pause in workflow
>
>Do the PROCESS inside of a Set Fields Action
>
>A Run Process action does not wait.  A PROCESS inside of a Set Fields
>action waits for the external program to complete.
>
>Fred 
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
>CS/SCCE
>Sent: Thursday, August 09, 2007 3:23 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Inserting pause in workflow
>
>I could be mistaken about this, but I believe the way it works is, when
>Remedy runs an external process, it does NOT wait for the external
>process to finish executing before it continues workflow processing.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Thursday, August 09, 2007 3:05 PM
>To: arslist@ARSLIST.ORG
>Subject: Inserting pause in workflow
>
>Hello Everyone,
>
>(ARS 7.01 patch 2, Linux server, Oracle 10.2 db)
>
>How do you insert a pause in an active link or a filter?
>
>I have heard that you should run a process then call that process.  So I
>have a "pause" program on our server that says "sleep $1".  On the
>server if I enter "/opt/remedy/HelpDesk/pause 10" it waits ten seconds
>then returns the cursor.
>
>So I set up both an active link and a filter to do the "pause 10"
>command then send a message.
>The active link does a "Run Process" of "@@:/opt/remedy/HelpDesk/pause
>10".  The filter is the same but without the "@@:".  In both cases I get
>the message right away.
>
>The active link log shows:
>   Process: /opt/remedy/HelpDesk/pause 10
>  Success
>
>The filter has a "`!" after it to make it run in phase 1, and the filter
>log shows it running before the message, but the message still appears
>right away.
>
>What am I doing wrong?
>
>Is there a better way of solving this altogether?  It seems like pausing
>is such a normal thing to do that there should be a built-in Remedy
>function.
>
>Dwayne Martin
>Computing Support
>James Madison University
>
>
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Dwayne Martin
Computing Support
James Madison University

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Table Field - Open Selected Question

[Shawn Stonequist]

Greetings List!!

When someone selects multiple records from a Table field, then chooses the
"Open Selected..." option from the right-click menu, why does it only open
the first selected item in the table?

I do not have "Single Selection Only" checked on the Advanced Display tab.

I imagine this can be done with a table loop and a button, but shouldn't it
work as it claims? Or have I errored in something that I setup?

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 

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Window Loaded active link condition

[Durrant, Michael M. - ITSD]

ARS 7.0.01 Windows
Admin Tool 7.0.01 Patch 003 Windows
User Tool 7.0.01 Windows
MidTier 7.0.00 Patch 002 Windows  IIS / ServletExec
 
I have a form with a Window Loaded active link attached to it.  I have
no run-if qualification.  When I create a new request, the active link
fires.  When I open an existing request via double-clicking on a request
in a table-field (Table Drill-Down), the link doesn't fire!
 
No big deal - I created an active link to open the request on
Return/Table or Level Double-Click in Modify mode.  The request opens as
expected, but again - the Window Loaded active link does not fire.
 
... I wrote this yesterday afternoon.  Between now and then, I've
discovered that the Window Loaded action only applies to New or Search
mode.  How can I get the same functionality in Modify mode?
 
Thanks for your input,
 
Michael

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unauthorized individuals.  If you received this email in error, please reply to 
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Java Memory Leak?

[Sokol, Brian]

Hi All,

The Java process on my Mid Tier seems to be taking up more and more
memory. Jave.exe was taking up 950MB.I restarted it and now it is up to
137MB.  I am using 1.4.2_13 on Windows 2003 and Mid Tier 7.01. Anyone
know if this version of Java has a leak?

thanks

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

[Shellman, David]

Based on past history, this would be incorrect.  If the user is defined
with a floating license, it would be used any time an update was made.
 
In truth only Dave or some one else from BMC will be able to answer this
questions.  For many of us it would only be speculation.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave
Sent: Friday, August 10, 2007 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: FAQ for Customer enforced licensing model in AR System
7.1.00 part I


** 
Only a Read
 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] 
| www.cerner.com  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Friday, August 10, 2007 7:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: FAQ for Customer enforced licensing model in AR System
7.1.00 part I


** 
If somebody logs in that has a defined float license - but performs no
actions that require a license (say submits their own record) - will a
license usage be logged?


-John

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Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

[Drake,Dave]

Only a Read
 

Dave Drake | Remedy Administrator | Cerner Corporation - CernerWorks |
816-201-1823 | [EMAIL PROTECTED] 
| www.cerner.com  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Friday, August 10, 2007 7:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: FAQ for Customer enforced licensing model in AR System
7.1.00 part I


** 
If somebody logs in that has a defined float license - but performs no
actions that require a license (say submits their own record) - will a
license usage be logged?


-John




On 8/9/07, Easter, David <[EMAIL PROTECTED]> wrote: 

** 




Q: Do I still need a key for AR System server?

A: Yes.  You will still need to obtain a key from BMC for each
AR System Server.  To expedite this process, we've already created a
place where you can get a temporary license key while you are waiting
for your permanent key to be sent to you.

 

You will need the following information to request a temporary
license key for trial usage or while the processing of your permanent
key is performed:

 


1.  Login to Support Central at http://www.bmc.com/support
  
2.  Click on the Licensing and Passwords
  link 
3.  Click on the Request a Trial/Temporary License
  link 
4.  Agree to the End User License Agreement 
5.  Choose your product and enter the requested information 
6.  Click the Request License button 
7.  Your temporary license key will be sent via Email 

  NOTE: The keys generated on this page are 30 day trial keys.
Remember to return 
 to the Licensing page to obtain your permanent keys
when you are notified they
 are ready. 

 

Q: So if I want to increase the number of AR System Fixed or
Floating Users on my licensed AR System server, do I need a key?

A: No.  You do not need a key.  To increase the number of users,
you will only need to go into the Administration Console and increase
the number of licenses.  You will then need to notify BMC or a BMC
partner that you have increased the number and wish to purchase the
amount to which you've increased.

 

Q: If I upgrade AR System Server to 7.1.00, but not my ITSM
application (e.g. Change Management), will I still need keys for my ITSM
application?

A: No.  License management is done by the server - so if you
upgrade your AR System server to 7.1.00, the applications will no longer
require a key to be licensed.

 

Q: So you're getting rid of licensing?

A: No.  We are removing the need for keys to license AR System
based applications, users, and add-ons.  A license is still required.
Licenses will still need to be purchased and entered into the AR System
Administration Console.  The big difference is that a key is no longer
required to enter that license.

 

Q: Does this change any licensing restrictions?

A: No.  Licenses behave just as they do in AR System today.  The
difference is that a key is no longer required to enter that license.

 

Q: How is license usage kept on the server?

A: To gather information about license usage, each AR System
server scans the system approximately every 45 minutes and writes the
results to a file named LicenseReport.txt.  This file contains a running
log of license usage for each license type.

 

Q: LicenseReport.txt - that's a text file?

A: Yes - and it is human readable.  It could also be used by
developers for other purposes such as long term trending of license
usage.

 

Q: How will BMC ensure that the log file is not tampered with?

A: By moving to this license key model, BMC is extending its
trust in customers.  We expect that this file will not be tampered with
beyond expected maintenance actions - for example, backing the file up
after a billing period.  The file does contain an internal checksum that
could be used by BMC in extreme cases of misuse.

 

Q: How can I monitor my usage to ensure I'm not using more
licenses than I can afford?

A: To make sure that you are in compliance with your purchased
licenses, you can periodically generate a license usage report for each
of your AR System servers (including each server in a server group). The
report contains the following information:

- For AR System and application user floating licenses, the
greatest number of licenses in use at the same time during the period
covered by the report.

- F

List of out of Box reports

[John Kelley]

Hi all

I need a list of Out of the box reports for  Remedy ARS 7.0 and 6.3

We're comparing OTB reports. 
Can anyone direct to where I can find this information? 

Thanks

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WG: AR System 7.1.00 delayed until end of August / early September / MidTier

[Christian Janovic]

 

 

  _  

Von: Christian Janovic [mailto:[EMAIL PROTECTED] 
Gesendet: Freitag, 10. August 2007 14:50
An: 'arslist@ARSLIST.ORG'
Betreff: AW: AR System 7.1.00 delayed until end of August / early September

 

David,

 

many Remedy Users around the globe were desperately waiting for a better
MidTier Performance on initial loading and will be most thankful for the new
release.

 

There is just a point - not clearly explained in the .pdf - on which more
information would be helpful:

 

One of the major troubles with MidTier is that it seems to generate
different versions of HTML-Forms for each combination of user groups even if
those groups are not relevant permission groups form or field visibility. I
don't understand if THIS point will be improved. If not its only half way,
as persistent MidTier caching will only slightly improve performance.

 

In other words: I cannot prefetch forms for any existing group combination
that my users have, unless I want to wait a very long time until MidTier is
running.

 

Could you please provide more information on this topic, so Remedy Customers
can plan whether to switch to MidTier for a broader number of users?

 

Kind regards,

 

Christian

 

 

 

  _  

Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Easter, David
Gesendet: Freitag, 10. August 2007 02:41
An: arslist@ARSLIST.ORG
Betreff: AR System 7.1.00 delayed until end of August / early September

 

All,

 

BMC has decided that more time is needed to ensure the quality of AR System
prior to release. Based on the tests that need to be completed to verify AR
System's quality in an enterprise environment consisting of highly available
architectures and multiple BMC Products, the management team has extended
the delivery date by several weeks.  We hope to make it available on the web
for download (a.k.a. Web GA) no later than August 31st, 2007. The physical
GA date for AR System will then be Friday September 7th, 2007.

.

 

__20060125___This posting was submitted with HTML in
it___

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Re: New version release date

[Tony Worthington]

Well, I was just being cynical... but I'm glad BMC/Remedy has decided to 
test, test, test!


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Tony Worthington <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/09/2007 02:01 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: New version release date






Or it will be announced that because of the need for more testing and 
"Known Issues" resoluition, 7.1 will be deferred until BMC UserWorld.  :P

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



"Moore, Chris" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/09/2007 01:55 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: New version release date






** 
Now you tell me now that I?ve almost finished downloading all the current 
version files!  I?ll hold off on our install until tomorrow I guess! J
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, August 09, 2007 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: New version release date
 
I will be posting a detailed message within the next 24 hours on this 
topic.  Stay tuned.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as 
a spokesperson, liaison or public relations representative for BMC 
Software, Inc.
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Thursday, August 09, 2007 7:17 AM
To: arslist@ARSLIST.ORG
Subject: New version release date
** 
Hi-
 
Anyone know what the release date for the new version is?  I know it?s 
supposed to be this month sometime, but I looked around on the site, and 
couldn?t find anything about it.
 
Thanks!

Chris Moore
__20060125___This posting was submitted with HTML in 
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Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part I

[John Sundberg]

If somebody logs in that has a defined float license - but performs no
actions that require a license (say submits their own record) - will a
license usage be logged?


-John



On 8/9/07, Easter, David <[EMAIL PROTECTED]> wrote:
>
> **
>
> **
>
> *Q: Do I still need a key for AR System server?*
>
> A: Yes.  You will still need to obtain a key from BMC for each AR System
> Server.  To expedite this process, we've already created a place where you
> can get a temporary license key while you are waiting for your permanent key
> to be sent to you.
>
>
>
> You will need the following information to request a temporary license key
> for trial usage or while the processing of your permanent key is performed:
>
>
>
> 1. Login to Support Central at http://www.bmc.com/support
>2. Click on the Licensing and 
> Passwords
>  link
>
>3. Click on the Request a Trial/Temporary 
> License
>  link
>
>4. Agree to the *End User License Agreement***
>5. Choose your product and enter the requested information
>6. Click the Request License button
>7. Your temporary license key will be sent via Email
>
>
> NOTE: The keys generated on this page are 30 day trial keys. Remember to 
> return
>
>  to the Licensing page to obtain your permanent keys when you are 
> notified they
>  are ready.
>
> * *
>
> *Q: So if I want to increase the number of AR System Fixed or Floating
> Users on my licensed AR System server, do I need a key?*
>
> A: No.  You do not need a key.  To increase the number of users, you will
> only need to go into the Administration Console and increase the number of
> licenses.  You will then need to notify BMC or a BMC partner that you have
> increased the number and wish to purchase the amount to which you've
> increased.
>
>
>
> *Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application (
> e.g. Change Management), will I still need keys for my ITSM application?*
>
> A: No.  License management is done by the server – so if you upgrade your
> AR System server to 7.1.00, the applications will no longer require a key
> to be licensed.
>
>
>
> *Q: So you're getting rid of licensing?*
>
> A: No.  We are removing the need for *keys* to license AR System based
> applications, users, and add-ons.  A license is still required.  Licenses
> will still need to be purchased and entered into the AR System
> Administration Console.  The big difference is that a key is no longer
> required to enter that license.
>
>
>
> *Q: Does this change any licensing restrictions?*
>
> A: No.  Licenses behave just as they do in AR System today.  The
> difference is that a key is no longer required to enter that license.
>
>
>
> *Q: How is license usage kept on the server?*
>
> A: To gather information about license usage, each AR System server scans
> the system approximately every 45 minutes and writes the results to a file
> named LicenseReport.txt.  This file contains a running log of license
> usage for each license type.
>
>
>
> *Q: LicenseReport.txt - that's a text file?*
>
> A: Yes – and it is human readable.  It could also be used by developers
> for other purposes such as long term trending of license usage.
>
>
>
> *Q: How will BMC ensure that the log file is not tampered with?*
>
> A: By moving to this license key model, BMC is extending its trust in
> customers.  We expect that this file will not be tampered with beyond
> expected maintenance actions – for example, backing the file up after a
> billing period.  The file does contain an internal checksum that could be
> used by BMC in extreme cases of misuse.
>
>
>
> *Q: How can I monitor my usage to ensure I'm not using more licenses than
> I can afford?*
>
> A: To make sure that you are in compliance with your purchased licenses,
> you can periodically generate a license usage report for each of your AR
> System servers (including each server in a server group). The report
> contains the following information:
>
> - For AR System and application user floating licenses, the greatest
> number of licenses *in use *at the same time during the period covered by
> the report.
>
> - For AR System and application user fixed licenses, the greatest number
> of licenses *assigned *at the same time during the period covered by the
> report.
>
> - For applications or add-ons, whether the application or add-on has been
> licensed.
>
>
>
> *Q: How do I generate that license usage report?*
>
> A: You can generate it from the Administration Console or through a
> command line on the AR System server.  The report is written to a file
> named ReportResult.csv.  If the report was generated from the console, the
> csv file will be automatically transferred back to the client for viewing in
> any .csv capable viewer (e.g. Excel).
>
>
>
> *Q: Can that report be run against a spec

Re: AR System 7.1.00 delayed until end of August / early September

[Wilson, Bruce B]

Wow!

It sure looks like BMC has been busy giving us some great stuff.

I am especially looking forward to this feature:

 

Disable status history recording and retrieval

 

Check it out by clicking on the hyperlink below and then open up the
.pdf

This should definitely improve performance at the most basic level of
all data operations!

 

Bruce Wilson

Datastream Consulting, LLC.

 

 



From: Ben Cantatore [mailto:[EMAIL PROTECTED] 
Sent: Thursday, August 09, 2007 9:40 PM
Subject: Re: AR System 7.1.00 delayed until end of August / early
September

 


I'm glad that BMC is taking more time to throughly test the product.
This will cut down on fustrations when trying to implement it. 

Thank you for the update. 


Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 

 

__20060125___This posting was submitted with HTML in
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Re: Remedy and Programming Languages

[Derek Berube]

Personally, I'm also hoping that the "Updated AR System Java API" is  
a 100% pure Java implementation of the Remedy API rather than the JNI- 
based "wrapper" API that we have now.  If it is 100% pure Java, then  
there will no longer be a need to worry about platform-specific  
binaries.  I may finally get to do some stuff natively on my Mac!


Derek

On Jul 23, 2007, at 2:35 PM, Jarl Grøneng wrote:


On 7/23/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:

Andy,

*There is rumor that the v7.1 Plugin Server will be support a
native Java plugin too. (So I think there will no longer be a need  
for

C code to build Filter Plugins, ARDBC's, and maybe AREA plugins too.
But I have yet to see any of the details on how much of this stuff is
"Java" now too. Just rumors.)


I would not say its a rumor. From the session detail for the userworld
in Vancouver:

"In the upcoming 7.1 release, AR System plug-in server is completely
re-written in Java and comes with a first class Java SDK for creating
plug-ins using Java."

--
Jarl

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Derek Berube <[EMAIL PROTECTED]>
Wildstar Technologies, LLC.
1453 Riverview Run Lane
Suwanee, Georgia 30024
(678) 229-1475 - Office
(404) 444-5283 - Mobile

http://www.wildstartech.com/
AIM Handle: BerubeDB
Jabber: [EMAIL PROTECTED]
MSN Messenger: [EMAIL PROTECTED]
Yahoo! Messenger: derekberube


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Re: FAQ for Customer enforced licensing model in AR System 7.1.00 part II

[Heider, Stephen]

David,

 

Regarding "If you have other questions, feel free to post them and I
will answer them as best as I can.", thank you David, for posting this
information and your continued participation in this online forum.

 

Q: Will the unlicensed AR Server, which presently runs in Evaluation
mode with 3 fixed licensed and a 2000-record limit per table, still be
available with v7.1?  

 

Q: Will we (Remedy developers) now have the ability to run AR Server (in
Evaluation mode) on our own personal computer with the other Remedy
applications (Change, Asset, etc) without having to purchase licenses
for the applications?  These applications cost 10's of thousands of
dollars, which places them completely out of reach of 99% of Remedy
developers who want to learn more about your applications and increase
their programming and administration knowledge and experience of Remedy
products on a home computer. 

 

If the answer to both questions is 'Yes', then this will probably be the
happiest Friday I have experienced :)

 

Thank you.

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, August 09, 2007 8:46 PM
To: arslist@ARSLIST.ORG
Subject: FAQ for Customer enforced licensing model in AR System 7.1.00
part II

 

Q: How will BMC monitor my usage?

A: BMC will not actively monitor your usage.  BMC trusts its customers
to self-report their usage and notify BMC or BMC partner when licenses
are added or removed so that customer billing matches usage.

 

Q: You mean no one from BMC will ever check on my usage?

A: BMC reserves the right to audit any customer if it appears that a
misuse of licenses has occurred.  This would typically be initiated by
the customer sales representative and would typically involve an
interactive conversation with the customer to determine actual usage as
compared to purchases.

 

Q: Can I still request BMC to help me with my own self-audits?

A: Yes.  BMC will still assist those customers who wish to ensure that
they are in compliance with their license contracts.

 

Q: How will I know what I've purchased?

A: BMC can, upon request, provide a reconciliation report that documents
all purchases made.  These purchases can then be compared to the usage
report to determine compliance.  We hope to provide this report in the
future as a self-service option through Support Central.

 

Q: I've written my own AR System application and want to make sure I get
paid for licenses.  How will I do that if there are no keys?

A: While BMC does not require customer to submit their usage reports,
partners or independent developers may make such requirements of their
users.  This would enable a partner or independent developer to audit a
customer's usage remotely.

 

Q: If I've written my own application, do I have to change anything to
be able to use this new license key model on AR System 7.1.00?

A: No.  All license requests from the applications are unchanged.  In
other words, applications will still query the server to determine if an
application is licensed and AR System will still return the answer in
the same format as it currently uses.  The only difference is that AR
System will determine if there is a license without the need for a key.


 

Q: What about my existing AR System Server?  How will my licenses be
converted to this new model?

A: During an upgrade, AR System 7.1.00 will automatically convert an
existing .lic file to the new model.  In addition, after installation,
the ability to import a previously created .lic file will be available
within the Administration Console.

 

Q: So it will update the .lic file?

A: No.  Licensing in AR System 7.1.00 is now kept within the database,
not in a file.  The .lic file will no longer be needed in AR System
7.1.00.

 

Q: What about servergroups?  How will they work if there's no .lic file
anymore?

A: Servergroups will all point to a common database - and thus each
server in the group will have access to the same license information.
It is no longer necessary to have unique licenses for floating users,
for example, on each server.

 

Q: So can I have multiple rows of user licenses per server like I had in
my .lic file?

A: There is no need for this anymore.  Only one row per license type is
needed and represents the maximum number of licenses for that type.  For
example, if you used to have rows within the .lic file that represented
keys for 10, 15, and 30 users each; those rows would be collapsed into
one row that had 55 user licenses defined.

 

Q: But each server requires a unique key - so I need multiple rows for
servers, right?

A: Yes.  Servers are unique rows, so you will see one row per server.
However servers are the only license type that now requires multiple
rows.

 

Q: If I don't want to use an application anymore, how do I remove the
license?
A: The Administration Console still has the ability to delete any
licen

Re: AR System 7.1.00 delayed until end of August / early September

[Jarl Grøneng]

This one seems nice:
Service workflow condition and active link action

Then we can trigger a filter command from an active linke. No more need to
do a sumit or modify to trigger a web service :-)
--
Jarl

On 8/10/07, Easter, David <[EMAIL PROTECTED]> wrote:
>
> **
>
> All,
>
>
>
> BMC has decided that more time is needed to ensure the quality of AR
> System prior to release. Based on the tests that need to be completed to
> verify AR System's quality in an enterprise environment consisting of highly
> available architectures and multiple BMC Products, the management team has
> extended the delivery date by several weeks.  We hope to make it available
> on the web for download (a.k.a. Web GA) no later than *August 31st, 2007*.
> The physical GA date for AR System will then be Friday September 7th, 2007.
>
>
>
> Because this extension is being used only to perform further testing, the
> feature set has become solid enough that I have been granted permission to
> share the "What's New" document that contains details on the new features
> found in AR System 7.1.00.  This document can be found on the new BMC
> Developer's Network at:
>
>
>
>
> http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501&externalID=1926
>
>
>
> Here's the quick bulleted list of features:
>
> *Enterprise** features*
>
>- Customer-driven license enforcement system
>- Server security attack prevention
>- Mid-tier security attack prevention for Tomcat installations
>- Forcing and allowing password changes
>- Web client IP address logging
>- Safari browser support
>- BMC Remedy Mid Tier performance (persistent cache)
>- Prefetching specified forms
>- Web services enhancements
>- Multiple escalation pools
>- HTTP tracing in the mid tier
>- Broadened operating system support for Full Text Search on UNIX
>and Linux
>
> *Server features*
>
>- Java plug-in server and plug-in API
>- Updated AR System Java API
>- Filter error handling
>- Multiple Field API Calls
>- Store database views with schema definitions
>- Service workflow condition and active link action
>- Disable status history recording and retrieval
>- Simplified System Form Handling
>- IBM DB2 9.1 support
>- HP-UX 11i v3 support
>- Novell SuSE Enterprise Linux support
>- Red Hat Enterprise Linux 5 AS/ES support
>- Enhanced support for Mozilla Firefox 2.0 support
>- Enhanced support for Microsoft Internet Explorer 7.0 support
>
> *Client features*
>
>- BMC Remedy AR System Administration Console
>- Data visualization field updates
>- Results color in tree fields
>- Page holder enhancements
>- Ability to change labels for navigation bars
>- Locale-aware table fields
>- Customizable background color on rows
>- Table refresh on interval
>- Automatic maximizing of windows on target location for web clients
>
> *Usability features*
>
>- Displaying version information
>- Pop-up blockers
>- Wait cursor
>- Context (right-click) menus
>- Rounded corner option for trim boxes
>
> *BMC Remedy Migrator features*
>
>- Enhancements to Differences report
>- Enhancements to Results report
>- Ignore Prefix option
>- Packaged view migrations (ability to migrate a specific view and
>its fields)
>- Option to keep or delete dependency and database files
>
> Of most interest to customers will be the first bullet - the
> "Customer-driven license enforcement system".  Here's some more info on
> that from the What's New document:
>
>
>
> "Unlike previous versions, AR System 7.1.00 does not use license keys to
> enforce limits for any license types *except *AR Server licenses. Instead,
> customers must self enforce limits for all other AR System and application
> license types, such as AR User Fixed, BMC Remedy AR FTS Fixed, BMC:Asset
> Mgmt Application, and BMC:Change Mgmt User Floating. Regardless of the type
> or number of licenses purchased by a customer, AR System 7.1.00administrators 
> can add an unlimited number of most licenses to their systems
> through the Add or Remove Licenses link in the AR System Administration
> Console.
>
>
>
> Using this link, administrators can also modify and remove licenses
> whenever necessary. This enables them to meet users' AR System licensing
> needs immediately without waiting for BMC Software to provide a key."
>
>
>
> I'm sure this will generate a lot of questions and I will endeavor to
> answer what I can on this forum both during this pre-release phase and once
> the product is released.  This topic will also be covered in a focused
> presentation at BMC UserWorld.  In addition, I will post a second message
> right after this one that has an extensive FAQ.
>
>
>
> I appreciate our customer's continued patience in releasing this new
> product and look forward to answering questions and gathering feedback on
> this new version of AR System.
>
> Thanks,
>
>*David J. Easter*