Daniel Pater is out of the office.
I will be out of the office starting 2007-11-01 and will not return until 2007-11-05. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy/ITSM consultants UK
Hi list Im interested in speaking with Remedy Consultants in the for an upcoming permanent positons. For a confidential discussion and further details please contact: Neasan Cavanagh Resourcer BMC Software Tel : + 353 1 440 6852 Email : [EMAIL PROTECTED] http://www.bmc.com Please note it is not our intention to engage with employee's of BMC partner companies. -- View this message in context: http://www.nabble.com/Remedy-ITSM-consultants-UK-tf4730933.html#a13527576 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Question: Malloc Failed on Server
Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Malloc Failed on Server
I tried to export all definitions and received that error. So then I tried just exporting Forms, Active Links, Filters Menu, Active Link Guide and Filter Guides. I have not used the Add all related - I click on Forms for example and click add. Thanks! T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Thursday, November 01, 2007 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Malloc Failed on Server Hi, Are you trying to export all definitions, or just selected/related workflow for specific forms? Is it occurring when you select forms and click Add all related, or when you're actually performing the export of the defs? We're on the same release/server as you, and so far haven't encountered any such issues (although we've had issues with the importing of the defs to the live system) - could you be experiencing some issues with corruption of forms? Possibly try with subsets of the data and start building that up to see if you can identify a possibly corrupt form/piece of workflow? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Malloc Failed on Server
Hi, Are you trying to export all definitions, or just selected/related workflow for specific forms? Is it occurring when you select forms and click Add all related, or when you're actually performing the export of the defs? We're on the same release/server as you, and so far haven't encountered any such issues (although we've had issues with the importing of the defs to the live system) - could you be experiencing some issues with corruption of forms? Possibly try with subsets of the data and start building that up to see if you can identify a possibly corrupt form/piece of workflow? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Replace function on a special character
0A = 10 While I don't have a chart handy you can always use your Windows calculator to do the conversion for you Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Thursday, November 01, 2007 7:55 AM To: arslist@ARSLIST.ORG Subject: Re: Replace function on a special character ** Stephen, Thank you for the information. Is their a chart that gives a conversion for each character? I looked at the ASCII table and was not sure how to convert it from this to a CHAR(9). I have a line feed or a hex of 0A. What would give me the equivalent in the SELECT CHAR(What would this be for 0A). Once I know the value I then want to remove this character from the string. Regards, Jackson Date: Wed, 31 Oct 2007 16:22:56 -0400 From: [EMAIL PROTECTED] Subject: Re: Replace function on a special character To: arslist@ARSLIST.ORG ** Jackson, You can use your RDBMS to return special characters. You just need to find out the numeric value of them. For example, to get the Tab character, Set Fields SQL: SELECT CHAR(9) Once you have the value in a character field you can use that for your replacing. HTH Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Wednesday, October 31, 2007 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Replace function on a special character Hi All, I am using ARS version 6.3 and am trying to perform a REPLACE() function using a filter. I have a few special characters that I can see using a hex editor and the editor gives me the hex equivalent. My question is how do I perform a replace on a special character? Thanks, Jackson Boo! Scare away worms, viruses and so much more! Try Windows Live OneCare! Try now! http://onecare.live.com/standard/en-us/purchase/trial.aspx?s_cid=wl_hot mailnews __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Windows Live Hotmail and Microsoft Office Outlook - together at last. Get it now! http://office.microsoft.com/en-us/outlook/HA102225181033.aspx?pid=CL100 626971033 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Another webservice query
Not that I have seen. (as a direct path) But what they added in 7.1 was a more general solution. A new Filter Execute on condition called Service that can be triggered by a new Active Link action. So basically you can do a null transaction (no RDBMS data created) via this Service operation. Thus you can have the ARS server make the WebService call and the Active link action looks like the Window Open action in so much as there are Input and Output mappings from the local field to the remote Form at the start and end of the Service operation. Sure this could be used to have a filter be triggered to call a Web Service, but it could also be called to perform any thing that filters could do. However it still requires a filter to call the Web Service. And really... Why would anyone want to have to worry about network path issues between every client and some external Web service host anyway? Having the communications originate/terminate from/to the ARS server seems like a much wiser approach to me. Having the client connect to an external resource would add some real firewall/security problems if you ask me. Not to mention that Active Links are really optional in the ARS design. ( An ARS API client does not honor them unless you write a whole lot of code on your own.) So, again, making these integrations be server based makes much more sense to me. ( I see no limitations. I see best practices being imposed for what appear to be good reasons IMHO. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 1, 2007 7:55 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: Isn't that one of the new features of 7.1.0 (Calling webservices from Active Links)? On 11/1/07, Rakshit Bhandary [EMAIL PROTECTED] wrote: ** Hi, I have another query related to webservices. Is there a way to call a webservice directly from a Active Link? Regards, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Another webservice query
Isn't that one of the new features of 7.1.0 (Calling webservices from Active Links)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, November 01, 2007 3:54 AM To: arslist@ARSLIST.ORG Subject: Re: Another webservice query No, you can only call it from a filter set fields action. What you could do to work around this is create an active link with set fields action from a form and run a filter on Get Entry on this form which does the webservice call. hth, -- Met vriendelijke groet / Kind regards Michiel Beijen On 11/1/07, Rakshit Bhandary [EMAIL PROTECTED] wrote: ** Hi, I have another query related to webservices. Is there a way to call a webservice directly from a Active Link? Regards, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Replace function on a special character
Stephen, Thank you for the information. Is their a chart that gives a conversion for each character? I looked at the ASCII table and was not sure how to convert it from this to a CHAR(9). I have a line feed or a hex of 0A. What would give me the equivalent in the SELECT CHAR(What would this be for 0A). Once I know the value I then want to remove this character from the string. Regards, Jackson Date: Wed, 31 Oct 2007 16:22:56 -0400From: [EMAIL PROTECTED]: Re: Replace function on a special characterTo: [EMAIL PROTECTED] Jackson, You can use your RDBMS to return special characters. You just need to find out the numeric value of them. For example, to get the Tab character, Set Fields SQL: SELECT CHAR(9) Once you have the value in a character field you can use that for your replacing. HTH Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack SamsonSent: Wednesday, October 31, 2007 4:19 PMTo: [EMAIL PROTECTED]: Re: Replace function on a special character Hi All, I am using ARS version 6.3 and am trying to perform a REPLACE() function using a filter. I have a few special characters that I can see using a hex editor and the editor gives me the hex equivalent. My question is how do I perform a replace on a special character? Thanks, Jackson Boo! Scare away worms, viruses and so much more! Try Windows Live OneCare! Try now!__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ Windows Live Hotmail and Microsoft Office Outlook – together at last. Get it now. http://office.microsoft.com/en-us/outlook/HA102225181033.aspx?pid=CL100626971033 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Replace function on a special character
Thanks for the REPLACE explanation Stephen. I also now see the hex editor does give me the CHAR decimal now. I also did a search on google Carey and was not 100% clear, hence the question. ;) Date: Thu, 1 Nov 2007 09:18:41 -0400From: [EMAIL PROTECTED]: Re: Replace function on a special characterTo: [EMAIL PROTECTED] Jackson, The line feed character is decimal 10 (carriage return is decimal 13). To replace the line feed character in a character field with something else. Set Fields SQL $zTmpField1$ = SELECT CHAR(10) Set Fields $CharField$ = REPLACE($CharField$, $zTmpField1$, “x”) If you only want to remove the line field change “x” to “”. Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack SamsonSent: Thursday, November 01, 2007 8:55 AMTo: [EMAIL PROTECTED]: Re: Replace function on a special character Stephen, Thank you for the information. Is their a chart that gives a conversion for each character? I looked at the ASCII table and was not sure how to convert it from this to a CHAR(9). I have a line feed or a hex of 0A. What would give me the equivalent in the SELECT CHAR(What would this be for 0A). Once I know the value I then want to remove this character from the string. Regards, Jackson Date: Wed, 31 Oct 2007 16:22:56 -0400From: [EMAIL PROTECTED]: Re: Replace function on a special characterTo: [EMAIL PROTECTED] Jackson, You can use your RDBMS to return special characters. You just need to find out the numeric value of them. For example, to get the Tab character, Set Fields SQL: SELECT CHAR(9) Once you have the value in a character field you can use that for your replacing. HTH Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack SamsonSent: Wednesday, October 31, 2007 4:19 PMTo: [EMAIL PROTECTED]: Re: Replace function on a special character Hi All, I am using ARS version 6.3 and am trying to perform a REPLACE() function using a filter. I have a few special characters that I can see using a hex editor and the editor gives me the hex equivalent. My question is how do I perform a replace on a special character? Thanks, Jackson Boo! Scare away worms, viruses and so much more! Try Windows Live OneCare! Try now! __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Windows Live Hotmail and Microsoft Office Outlook – together at last. Get it now!__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ Windows Live Hotmail and Microsoft Office Outlook – together at last. Get it now. http://office.microsoft.com/en-us/outlook/HA102225181033.aspx?pid=CL100626971033 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Another webservice query
And really... Why would anyone want to have to worry about network path issues between every client and some external Web service host anyway? Having the communications originate/terminate from/to the ARS server seems like a much wiser approach to me. Having the client connect to an external resource would add some real firewall/security problems if you ask me. They wouldn't. I think what I'd like (as well as a LOT of other people would like) is a WEBSERVICE set-fields action in an active link, that acts exactly like the SQL set-fields action in an active link. You don't see clients making direct sqlnet connections or what have you directly to the DB in those cases, either for the same reasons. This new function sounds promising, in fact, I can't wait to get the opportunity to install 7.1 and play with it, but to be honest, what you're describing sounds even MORE goofy than the situation now, of having to basically have a dummy form, push your webservice args to it, fire a filter to call the webservice, etc ... I like Remedy and all ... but damn if they can't find a way to go around your ass to get to your elbow in any given situation. -Andrew On Nov 1, 2007, at 8:15 AM, Carey Matthew Black wrote: Not that I have seen. (as a direct path) But what they added in 7.1 was a more general solution. A new Filter Execute on condition called Service that can be triggered by a new Active Link action. So basically you can do a null transaction (no RDBMS data created) via this Service operation. Thus you can have the ARS server make the WebService call and the Active link action looks like the Window Open action in so much as there are Input and Output mappings from the local field to the remote Form at the start and end of the Service operation. Sure this could be used to have a filter be triggered to call a Web Service, but it could also be called to perform any thing that filters could do. However it still requires a filter to call the Web Service. And really... Why would anyone want to have to worry about network path issues between every client and some external Web service host anyway? Having the communications originate/terminate from/to the ARS server seems like a much wiser approach to me. Having the client connect to an external resource would add some real firewall/security problems if you ask me. Not to mention that Active Links are really optional in the ARS design. ( An ARS API client does not honor them unless you write a whole lot of code on your own.) So, again, making these integrations be server based makes much more sense to me. ( I see no limitations. I see best practices being imposed for what appear to be good reasons IMHO. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Nov 1, 2007 7:55 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: Isn't that one of the new features of 7.1.0 (Calling webservices from Active Links)? On 11/1/07, Rakshit Bhandary [EMAIL PROTECTED] wrote: ** Hi, I have another query related to webservices. Is there a way to call a webservice directly from a Active Link? Regards, Rakshit __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Localization in ITSM?
Are the ITSM applications localized for any non-English languages out of the box? We have all custom apps so I've never seen ITSM. My management wants to know if the ITSM suite comes with localized views, field labels, messages, etc. If so, what languages does it have localized? And does is also localize character menus, search menus, and reports? I've seen what it will take to localize our own applications, and it would definitely be a huge project. Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(r) WE MAKE INFORMATION INTELLIGENTTM *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Question..
Where does the Flashboard Server need to be installed?? on the ARserver or MidTier Server? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] blocked::mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 7.1
Has anyone installed 7.1 with the ITSM suite yet? If so, does anyone have any feedback? How does it compare with 7.0.1? Thanks! J.T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question..
ARServer, but midtier is required for it to function. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Suwanski, Ron [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/01/2007 10:50 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Question.. ** Where does the Flashboard Server need to be installed?? on the ARserver or MidTier Server? Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.1
I have installed it - So far the big differences are the license keys - when installing you only have to request a ARServer License Key. Then you apply the application license keys - but you do not have an actual license key for them - you just go into the license tool and add what ever license that you need. Also, the Server Information, License Keys etc is now all through the user tool you can no longer access through the admin tool. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, November 01, 2007 9:56 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 Has anyone installed 7.1 with the ITSM suite yet? If so, does anyone have any feedback? How does it compare with 7.0.1? Thanks! J.T. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.1
We have .. just off the top of my head ... The approval engine install overwrote all our customizations. The licensing of the app is different Migrator 7.1 must be used against the 7.1 server and it gets a runtime Java error so we can no longer use migrator (whats new its broke after every patch release) If I could do it all over again, I would wait for 7.1 to come out with its first couple of patches. Date: Thu, 1 Nov 2007 10:55:32 -0400From: [EMAIL PROTECTED]: ARS 7.1To: [EMAIL PROTECTED] Has anyone installed 7.1 with the ITSM suite yet? If so, does anyone have any feedback? How does it compare with 7.0.1? Thanks! J.T. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SLM - Pay to upgrade from SLA - Anybody fight this and win?
I won the battle twice
I think your argument should focus on why should we pay if the product is
discontinued?. More features doesn't account for a purchase (look at the
features from ITSM 6 to 7)...
It would be helpful to throw in a little incentive, like a promise of future
Remedy expansion, licenses etc
If worse comes to worse, you may need to review all the license agreements
and similar cases in other BMC products
My personal opinion is that this is unfair...
Regards,
Emad
On 10/31/07, Covert, Jack [EMAIL PROTECTED] wrote:
Thanks Don, good info...
Jack
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Wednesday, October 31, 2007 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM - Pay to upgrade from SLA - Anybody fight this and win?
Jack:
We were in the same position earlier this year but lost the battle. As
our sales rep explained it, they discontinued the older product (SLA
6.0) and were no longer going to upgrade or support it. To appease our
complaining, they offered us the new product (SLM 7.0) at zero cost - we
just had to pay the difference in maintenance for the balance of our
annual contract (i.e. the difference between the unused portion of SLA
maintenance and the pro-rated expense for the new product). It's my
understanding that this was a one-time offer that had to be processed
by June 30, 2007.
Note that none of the above mentions functionality or features, it was
simply a product direction decision. If I were you, I would question my
sales rep as to why they didn't work with you to take advantage of the
one-time offer. Even though you weren't ready to move to 7.x at that
time, it obviously would have to been to your advantage to process the
SLA to SLM migration before June '07.
- Don
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack
Sent: Wednesday, October 31, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: SLM - Pay to upgrade from SLA - Anybody fight this and win?
This is a multi-part message in MIME format.
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Okay, so here's the deal. We've owned SLA for many years and always
paid maintenance. All we really needed was a simple escalation tool.
Now we're upgrading to 7 and they're saying we have to pay another $30k
plus maintenance (80% discount I guess) to upgrade to 7 because it has
extra features.
=3D20
We've been paying for maintenance, which entitles us to an upgrade. If
they want to throw in a bunch of bells and whistles (none of which we
need), they should either have an SLM light that we can upgrade to for
free or a free upgrade to the full blown SLM.
=3D20
Am I crazy here or ? Anybody else have this problem? Anybody else go
to the mattresses w/ BMC? How'd it turn out?
=3D20
Jack Covert
=3D20
Corporate IT
Enterprise Systems Management
Remedy Support Team
=3D20
=3D20
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy
http://collaborate.mckesson.com/sites/esm/remedy
=3D20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
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body
Re: ARS 7.1
Not too bad, actually. Some notes on ITSM 7 installation: If you install the various components, disable the Email Engine Service before you install Incident Management; otherwise your installation will fail and there will be no way to get a good working system again unless you reinstall everything... ref: KM-10007371, SW00259388. As stated before, the licensing is different. You can license the server directly after the server installation; you'll only need to have a license key for the server itself; the rest you can just enter through the user tool. Also what is mildly confusing is when you bought the ITSM Service Desk app you will need to install and create licenses for Financial Management app, the Incident Management app and the Problem Management app. If you just put in a license for the Service Desk app, that will not do... Regards, Michiel On 11/1/07, J.T. Shyman [EMAIL PROTECTED] wrote: ** Has anyone installed 7.1 with the ITSM suite yet? If so, does anyone have any feedback? How does it compare with 7.0.1? Thanks! J.T. __20060125___This posting was submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Malloc Failed on Server
Well I tried the following separately: Forms, Active Links, Filters, Escalations, Active Link Guides, Filter Guides and Menus. No problems, except for Forms that is where I get the Malloc Error. Suggestions? Thanks! T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Thursday, November 01, 2007 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Malloc Failed on Server Hi, Are you trying to export all definitions, or just selected/related workflow for specific forms? Is it occurring when you select forms and click Add all related, or when you're actually performing the export of the defs? We're on the same release/server as you, and so far haven't encountered any such issues (although we've had issues with the importing of the defs to the live system) - could you be experiencing some issues with corruption of forms? Possibly try with subsets of the data and start building that up to see if you can identify a possibly corrupt form/piece of workflow? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Question: Malloc Failed on Server (U)
UNCLASSIFIED On a Windows server, a MALLOC error is a memory allocation error Bounce the server then retry you export (or import) Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, November 01, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Malloc Failed on Server Well I tried the following separately: Forms, Active Links, Filters, Escalations, Active Link Guides, Filter Guides and Menus. No problems, except for Forms that is where I get the Malloc Error. Suggestions? Thanks! T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Thursday, November 01, 2007 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Malloc Failed on Server Hi, Are you trying to export all definitions, or just selected/related workflow for specific forms? Is it occurring when you select forms and click Add all related, or when you're actually performing the export of the defs? We're on the same release/server as you, and so far haven't encountered any such issues (although we've had issues with the importing of the defs to the live system) - could you be experiencing some issues with corruption of forms? Possibly try with subsets of the data and start building that up to see if you can identify a possibly corrupt form/piece of workflow? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Error calling Javascript
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
___
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Re: Error calling Javascript
I believe the Run Process should be
javascript: printMsg();
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Error calling Javascript
**
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
__20060125___This posting was submitted with HTML in
it___
___
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Re: Error calling Javascript
Hi Frederick,
Tried with the colon too. Also tried varying capitalization: JAVASCRIPT
JavaScript etc... Does not seem to help...
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
I believe the Run Process should be
javascript: printMsg();
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Error calling Javascript
**
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___
___
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Re: Error calling Javascript
I just checked and my commands look like
javascript: window.myJavaScriptFunction();
I also don't use the DIV tag and put my JS code in the Window Footer
area if that makes a difference.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
Hi Frederick,
Tried with the colon too. Also tried varying capitalization: JAVASCRIPT
JavaScript etc... Does not seem to help...
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript
**
I believe the Run Process should be
javascript: printMsg();
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Error calling Javascript
**
Hello Listers,
I want to execute some custom javascript in a Remedy form.
I went to the 'Edit Web Header Content' in View Properties - Appearance
and pasted the following sample code:
div
script language=JavaScript
function printMsg()
{
alert (This is a test);
}
/script
/div
I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is:
javascript printMsg();
When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error:
Caught Exception: Object Expected
Can anyone help me with this error??
Thanks,
Murtuza.
ARS 6.3
Mid-tier 7.0
Solaris 8
Websphere
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___
___
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Answers Are
Re: Question: Malloc Failed on Server
We had the problem with 7.0.1 no patch. there was a memory leak in BMC that fixed this issue. I do not know if it was fixed in patch 2, but I know the memory leak was fixed in patch3. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 T. Dee wrote: Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
TR vs DB value for SLA action
Hi All, I just need to confirm something. We have a ton of SLA actions firing on our server. One of them is not working properly, but I figured out that it was because there were not enough qualifications in the stop actions. Here is the scenerio. I have a group that wants to stop the SLA when the ticket gets reassigned out of their queue. Do I want to add 'TR.Assigned To Group' != 'Assigned To Group'? Or do I want to do 'TR.Assigned To Group' != DB.Assigned To Group Any advice would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Webservice to HelpDesk newbie question
Hi: I have webservice through which an external source submits updates to tickets in Help Desk. This webservice has 5 fields. Sometimes one or more of these fields have a NULL or empty string. In that case I donot want to change the field value in help desk. Since there is no filter between the webservice and HelpDesk, how do I prevent a field getting overwritten if the field value in webservice submission is empty or NULL. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: TR vs DB value for SLA action
I think I would use 'DB.Assigned To Group' != $Assigned To Group$ or 'TR.Assigned To Group' != $NULL$ *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 [EMAIL PROTECTED] wrote: Hi All, I just need to confirm something. We have a ton of SLA actions firing on our server. One of them is not working properly, but I figured out that it was because there were not enough qualifications in the stop actions. Here is the scenerio. I have a group that wants to stop the SLA when the ticket gets reassigned out of their queue. Do I want to add 'TR.Assigned To Group' != 'Assigned To Group'? Or do I want to do 'TR.Assigned To Group' != DB.Assigned To Group Any advice would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Question: ITSM 7.0 - Reports
I was wondering if anyone knew where I could find more details / examples of reports that are out of the box for ITSM 7.0 (Incident, Change, Problem, etc.) I looked at the Form Report and it lists the reports, but not a great description. I looked at the User Guides and really nothing there. Suggestions? Thanks! T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: TR vs DB value for SLA action
I went through a similar scenario recently. I would recommend using the following statement: 'Assigned To Group' != 'DB.Assigned To Group' Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, November 01, 2007 11:14 AM To: arslist@ARSLIST.ORG Subject: TR vs DB value for SLA action Hi All, I just need to confirm something. We have a ton of SLA actions firing on our server. One of them is not working properly, but I figured out that it was because there were not enough qualifications in the stop actions. Here is the scenerio. I have a group that wants to stop the SLA when the ticket gets reassigned out of their queue. Do I want to add 'TR.Assigned To Group' != 'Assigned To Group'? Or do I want to do 'TR.Assigned To Group' != DB.Assigned To Group Any advice would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SLM - Pay to upgrade from SLA - Anybody fight this and win?
This is good to hear! We are working on holding the carrot over their heads to help push things along. It's a good idea to ask why we were being charged maintenance on a product, part of which goes to R and D for upgraded releases, if we weren't going to get an upgrade. We should have gotten a discount on the maintenance we were paying for the last release if there wasn't going to be a future release. I'm really trying to avoid having to go through legal on this. Jack Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky Sent: Thursday, November 01, 2007 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: SLM - Pay to upgrade from SLA - Anybody fight this and win? --=_Part_14750_6546651.1193930424250 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: inline I won the battle twice I think your argument should focus on why should we pay if the product is discontinued?. More features doesn't account for a purchase (look at the features from ITSM 6 to 7)... It would be helpful to throw in a little incentive, like a promise of future Remedy expansion, licenses etc If worse comes to worse, you may need to review all the license agreements and similar cases in other BMC products My personal opinion is that this is unfair... Regards, Emad On 10/31/07, Covert, Jack [EMAIL PROTECTED] wrote: Thanks Don, good info... Jack Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED] Sent: Wednesday, October 31, 2007 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: SLM - Pay to upgrade from SLA - Anybody fight this and win? Jack: We were in the same position earlier this year but lost the battle. As our sales rep explained it, they discontinued the older product (SLA 6.0) and were no longer going to upgrade or support it. To appease our complaining, they offered us the new product (SLM 7.0) at zero cost - we just had to pay the difference in maintenance for the balance of our annual contract (i.e. the difference between the unused portion of SLA maintenance and the pro-rated expense for the new product). It's my understanding that this was a one-time offer that had to be processed by June 30, 2007. Note that none of the above mentions functionality or features, it was simply a product direction decision. If I were you, I would question my sales rep as to why they didn't work with you to take advantage of the one-time offer. Even though you weren't ready to move to 7.x at that time, it obviously would have to been to your advantage to process the SLA to SLM migration before June '07. - Don -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack Sent: Wednesday, October 31, 2007 11:56 AM To: arslist@ARSLIST.ORG Subject: SLM - Pay to upgrade from SLA - Anybody fight this and win? This is a multi-part message in MIME format. --_=3D_NextPart_001_01C81BEF.A27C8418 Content-Type: text/plain; charset=3Dus-ascii Content-Transfer-Encoding: quoted-printable Okay, so here's the deal. We've owned SLA for many years and always paid maintenance. All we really needed was a simple escalation tool. Now we're upgrading to 7 and they're saying we have to pay another $30k plus maintenance (80% discount I guess) to upgrade to 7 because it has extra features. =3D20 We've been paying for maintenance, which entitles us to an upgrade. If they want to throw in a bunch of bells and whistles (none of which we need), they should either have an SLM light that we can upgrade to for free or a free upgrade to the full blown SLM. =3D20 Am I crazy here or ? Anybody else have this problem? Anybody else go to the mattresses w/ BMC? How'd it turn out? =3D20 Jack Covert =3D20 Corporate IT Enterprise Systems Management Remedy Support Team =3D20 =3D20 Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy http://collaborate.mckesson.com/sites/esm/remedy =3D20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are --_=3D_NextPart_001_01C81BEF.A27C8418 Content-Type: text/html; charset=3Dus-ascii Content-Transfer-Encoding: quoted-printable ** html xmlns:o=3D3Durn:schemas-microsoft-com:office:office =3D xmlns:w=3D3Durn:schemas-microsoft-com:office:word =3D xmlns:st1=3D3Durn:schemas-microsoft-com:office:smarttags =3D
Re: Localization in ITSM?
Well... I just want to point out that almost all of the European countries has their own language. They have definitely not translated to anywhere near most of these, or even half. I have a fairly new tool call RRR|Translator that will simplify translations of both Custom and OOB applications to a very high degree. Best Regards - Misi, RRR AB, http://www.rrr.se Yes: German, French, etc. Basically, all the European languages. It does make patching tricky! Cheers Ben - --- Original Message --- - From:Hall Chad - chahal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 1 Nov 2007 09:22:44 Are the ITSM applications localized for any non-English languages out of the box? We have all custom apps so I've never seen ITSM. My management wants to know if the ITSM suite comes with localized views, field labels, messages, etc. If so, what languages does it have localized? And does is also localize character menus, search menus, and reports? I've seen what it will take to localize our own applications, and it would definitely be a huge project. Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(r) WE MAKE INFORMATION INTELLIGENTTM *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. *** * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Need Help
Hi, I am trying to post to list. I get message, successfully posted and I don't see my message on the list. I changed my email and password still no luck. Can someone help? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.1
Being a greenie and lacking other information, I use list activity as a sign of stability. Based on that, I don't think I'll be using 7.1 until AT LEAST April - possibly NEXT October/November. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer Sent: Thursday, November 01, 2007 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 ** We have .. just off the top of my head ... The approval engine install overwrote all our customizations. The licensing of the app is different Migrator 7.1 must be used against the 7.1 server and it gets a runtime Java error so we can no longer use migrator (whats new its broke after every patch release) If I could do it all over again, I would wait for 7.1 to come out with its first couple of patches. Date: Thu, 1 Nov 2007 10:55:32 -0400 From: [EMAIL PROTECTED] Subject: ARS 7.1 To: arslist@ARSLIST.ORG ** Has anyone installed 7.1 with the ITSM suite yet? If so, does anyone have any feedback? How does it compare with 7.0.1? Thanks! J.T. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Help
Wellfor what it's worthwe got this one _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sucheta Lakhe Sent: Thursday, November 01, 2007 11:06 AM To: arslist@ARSLIST.ORG Subject: Need Help ** Hi, I am trying to post to list. I get message, successfully posted and I don't see my message on the list. I changed my email and password still no luck. Can someone help? thanks __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Possible DST Issue
ARS 6.3 p20 Solairs\Sybase MidTier p20 Apache\TomCat TZ:EST Have a form with a date (not date time) field. User enters the date 11/01/2007. When they save the record the MidTier is changing the date to 10/31/2007. I was not able to find any way of setting 11/1/2007 in that field. Also, if I enter the date as 11/1/2007 4:00:00 PM it puts 11/0/2007 as the date. Anybody else seeing this scenario? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits
That is correct. Custom notifications that YOU create can be treated that way, but not the OOB ones. You will have to control that via group membership and availability. Rick On 11/1/07, T. Dee [EMAIL PROTECTED] wrote: Rick - you mean that I can not turn off a notifications by user? For example - John Smith does not want to receive notifications when he OPENS a new Incident, but wants to receive Notifications when his Incident is Resolved. Thanks. T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 24, 2007 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits Great post, Rabi. All I can say is: Welcome to the party that is ITSM 7. We feel your pain. My favorite As designed feature is that of showing the users all of the notifications they can receive, but not giving them the ability to opt out of any of them, even though the screen leads the user to believe that is an option. Remember, you can't spell Quality without QA, though BMC seems bent on trying. Rick On 10/24/07, Rabi Tripathi [EMAIL PROTECTED] wrote: [Hide Quoted Text] Fol Still at war with IM 7 and this is the most recent battle report-- Following IM functional roles are defined in the configure doc: Support Group Admin Support Group Lead Support Group Manager But, only following 2 are available, when you go to CTM:People--Support Groups tab-Update Support Groups and Roles button-Functional Role Update tab-Functional Role: Incident Manager Support Group Lead I'm guessing: When they say Support Group Manager in docs, they really mean Incident Manager. Support Group Admin is pure fiction, just to make it interesting, irrespective of the fact that this role has defined privileges as per the document. Agree? Related question...when making somebody a member of a support group, the member and associate member choices are indistinct as far as the code behavior is concerned. Right? It says the distinction is informational [Hide Quoted Text] only. I think I know the answer, but I still ask this question, because I can't believe the designer didn't think of having the code make some distinction such as not notifying associate members when a group notification for, say, assignment, is sent. Ok, just found out that code will allow members or associate members of a group to submit/modify incidents in which the group is owner or assigned group. See Filter HPD:INC:ChkModifyPermission_017. However, code will allow members, but NOT associate members of a group to modify Owner Group of any incident in which the group is the owner. See filter HPD:INC:ChkModifyOwnership_021. I don't know why/how in this instance, this distinction makes sense. At any rate, the doc is wrong (pg 55 of config guide). Lastly, and this is the question I have to get answer to for which I am beating around the bush above...how can I have somebody responsible for a list of support groups (they would review these group's tickets on Management console), without having them receive all sorts of notifications that would go to group members if I made him a member of that group? [Hide Quoted Text] I like the more granular and closer-to-worldly-common-sense way roles and permissions have been defined in ITSM 7, but the scheme appears immature, incomplete, inconsistent and above all, not fully articulated anywhere. I wonder how many inside BMC can explain to anybody in full detail, the way permissions/roles work in ITSM 7. I remember doing Tivoli training long time ago in which understanding permissions/roles used by the suite's different modules came closer to being a specialization in itself. With ITSM 7, it's not as complex, but it's certainly confusing. Is there no clear explanation, precisely because it's so confusing/inconsistent?? Back to the war on error. Yeah, no T. I don't think BMC meant to terrify me, but it surely has me pulling my hair figuring out if my understanding is in error, or they have made errors in judgment, design, execution, documentation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Received: from apotex.apotex.com (apotex.apotex.com [209.29.196.10]) by webmail.bellhosting.com (Webmail 2.0) with HTTP for [EMAIL PROTECTED]; Thu, 01 Nov 2007 13:40:37 -0400 Message-ID: [EMAIL PROTECTED] Date: Thu, 01 Nov 2007 13:40:37 -0400 From: Tyrone Dee [EMAIL PROTECTED] To: arslist@arslist.org Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc other tidbits MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Disposition: inline Content-Transfer-Encoding:
Re: Remedy Webservice to HelpDesk newbie question
You can add a Modify/Merge filter to your HelpDesk form that on setting of the field to NULL (or Empty String) do a Set Fields to pull the data from the system. You can restrict it using the $CLIENT-TYPE$ keyword to restrict it to a web service (I think it is a 34) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Thursday, November 01, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Remedy Webservice to HelpDesk newbie question Hi: I have webservice through which an external source submits updates to tickets in Help Desk. This webservice has 5 fields. Sometimes one or more of these fields have a NULL or empty string. In that case I donot want to change the field value in help desk. Since there is no filter between the webservice and HelpDesk, how do I prevent a field getting overwritten if the field value in webservice submission is empty or NULL. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 7.1 Install
Hello and good day, I have had some issues when installing ARS 7.1 on a Solaris box with Oracle 9i and am looking for some clarification or other insights into the process. 1. ARS 7.1 Compatibility matrix indicates 9i or 10g is compatible however install failed due a requirement for 10g 32 bit client. The DBA indicates that 10g is only installed as a 64 bit application and that the 32 bit libraries are also installed at that time. Is this where I need to point the Remedy config file to use the 32bit client? 2. Are there any issues if the Oracle 9i DB for ARS 6.3 is upgraded to 10g. Thanks Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
APPLICATION-DELETE-ENTRY
All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pattern Matching
I know you can use [A-Z] and [a-z] and [0-9] to reference normal characters. How would you reference special characters without explicitly checking for each character? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Would sure have been nice for remedy to tell you it didn't recognize your run process :\ Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Agreed! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 01, 2007 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Would sure have been nice for remedy to tell you it didn't recognize your run process :\ Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Possible DST Issue
Yes I saw it too.. but it was only for 11/1/2007. If you try 11/2/2007 it is fine.. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, November 01, 2007 12:51 PM To: arslist@ARSLIST.ORG Subject: Possible DST Issue ** ARS 6.3 p20 Solairs\Sybase MidTier p20 Apache\TomCat TZ:EST Have a form with a date (not date time) field. User enters the date 11/01/2007. When they save the record the MidTier is changing the date to 10/31/2007. I was not able to find any way of setting 11/1/2007 in that field. Also, if I enter the date as 11/1/2007 4:00:00 PM it puts 11/0/2007 as the date. Anybody else seeing this scenario? Thank you Frank __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Create view form from SQL Server dblink
That did it. Thanks Joe! Brooks Joe D'Souza wrote: Brooks, Try creating a VARCHAR2 field of length less than 15 but greater than 5. Use this field to map it to the Request ID, and left pad it with 0's so that it will sort the way it sorts in ARS regular forms. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of brooksm Sent: Friday, October 26, 2007 6:45 PM To: arslist@ARSLIST.ORG Subject: Create view form from SQL Server dblink Good afternoon listers- On ARSystem 7.0 SQL Server 2005, i've created a dblink to another SQL Server 2000 table. I've successfully created a view form off of this database link and used the ROW_ID field as the key field for the new view form. The problem I'm running into is that this key field is an integer datatype so when I sort by this field in the form, it sorts like this: 10 1003 1011 102 1038 104 How can I get this corrected? I know I'll probably need to recreate this database view and change the key field datatype, but I tried VARCHAR, but then cannot use this field as the key field when trying to create the view form in Remedy. Thanks Brooks No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.11/1094 - Release Date: 10/26/2007 8:50 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Create-view-form-from-SQL-Server-dblink-tf4700172.html#a13536993 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
That's the beauty of the Run Process, you can send anything you want to the process. It only needs to know what it knows and damn the rest. If the OS doesn't complain, nether shall I. I've been stung too many times to care, what with over half of them uppercase and the other half just Title case. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Agreed! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 01, 2007 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Would sure have been nice for remedy to tell you it didn't recognize your run process :\ Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Possible DST Issue
Wow! That's weird. Does that happen from the native client too? Just for information purposes - what if you save it on the mid tier and then view the record from the mid-tier? What is the date displayed as? Also if you save from the native client does it display it correctly on the mid-tier? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Suwanski, Ron Sent: Thursday, November 01, 2007 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Possible DST Issue ** Yes I saw it too.. but it was only for 11/1/2007. If you try 11/2/2007 it is fine.. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, November 01, 2007 12:51 PM To: arslist@ARSLIST.ORG Subject: Possible DST Issue ** ARS 6.3 p20 Solairs\Sybase MidTier p20 Apache\TomCat TZ:EST Have a form with a date (not date time) field. User enters the date 11/01/2007. When they save the record the MidTier is changing the date to 10/31/2007. I was not able to find any way of setting 11/1/2007 in that field. Also, if I enter the date as 11/1/2007 4:00:00 PM it puts 11/0/2007 as the date. Anybody else seeing this scenario? Thank you Frank No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.17/1103 - Release Date: 11/1/2007 6:01 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Changing Request ID Prefix in Incident
Kaiser, I do not know the ramifications of changing the prefix of the Request ID on the incident form as I have never done it myself on that system. But there is more than 1 form that you need to change this prefix on in order to achieve this. I do not have access to any system at the moment or I would list the forms. I can say with certainty however, that you cannot have multiple prefixes defined for a form. You can dynamically change the prefix if needed through workflow by running a Direct SQL to the database to change that value and then forcing a definition recache after changing the prefix using arsignal. This would mean that you cannot do it all the time as that would overload your system if you change your definition cache way too often. Hope this helps Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 11:34 AM To: arslist@ARSLIST.ORG Subject: Changing Request ID Prefix in Incident ** Hi all: I know that you can allegedly change the prefix of an incident Request ID from “INC” to something else. Has anyone done this successfully? Does it have any ramifications on the functionality of the system as a whole? Can you have multiple prefixes for incidents? For example, suppose you have three sites: Site 1, Site 2, and Site 3. You want tickets for Site 1 to have a prefix of ST1, Site 2 to be ST2, and Site 3 to be ST3. Is this possible? Any issues with it? Thanks, Norm No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.17/1103 - Release Date: 11/1/2007 6:01 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RUG update
Rick, Please do post some photographs if you have any. It would be nice to put a picture to email addresses and names we have been seeing here. If anyone has videos that they can put online of any precious moments (especially the karaoke session if there is one!) please share it with us who have not been fortunate to attend.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Thursday, November 01, 2007 3:00 PM To: arslist@ARSLIST.ORG Subject: RUG update ** Just thought I would shoot a quick update to you all. There's way too much to cover right now, but basic themes are: a.. The AR System isn't going away, in fact, it is the core (I'm listening to Doug Mueller say it right now) to all that BMC is doing. So let's put that thread away. b.. Support management is aware that there are problems, and they are seeking input that will help them to provide the proper solutions to those problems. I liked the initiatives that they spoke about. c.. The new 7.5 (out mid-2008) Administrator tool is COOL! The learning curve won't be nearly as steep as I had feared - most of us should be able to figure it out in a day or so. LOTS of new functionality - details when we have more time. d.. The major initiative in ITSM is that Service Automation is the next key initiative, and getting IT to automate its own processes in addition to those of the business. Vancouver is beautiful, and the meeting rooms have ALL been large enough. More later, just wanted to whet your appetites! Rick Cook No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.17/1103 - Release Date: 11/1/2007 6:01 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
