Re: Setting values to the Advanced Search bar

[Misi Mladoniczky]

Hi Chad,

I fully agree. I am suspecting that support dropped our issue because they
did not understand it...

The user of the '1005' in workflow was not the problem. The problem was
that some strange code was injected into the SQL SELECT statement that had
nothing to do with any workflow of ours. When the field was removed,
things started to work again.

I think this all happened in 2006. If you are interested, I can check my
archives for the versions and exact problem.

Best Regards - Misi, RRR AB, http://rrr.se

> If BMC wants you to remove it, how else can you do things such as
> checking the advanced search criteria when users execute a search? We
> have workflow that requires users to use the advanced bar when they do a
> search unless they specified something in our indexed field in the QBE
> portion. It encourages them to make better searches. I'd like to keep
> that functionality in 7.0.
>
> I've got a 7.0.1 patch 5 test server and my workflow still works. So
> maybe it doesn't affect my system... or I haven't noticed the side
> effects yet.
>
> Chad Hall
> (501) 342-2650
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, January 30, 2008 4:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Setting values to the Advanced Search bar
>
> Hi,
>
> Just add a display-only character-field with id 1005.
>
> I tried AR Admin 6.3, 7.0 and 7.1. They all had the Form -> Form Action
> Fields menu. You have to open the form first.
>
> Because of the issues, I would advice against using it... I was kind of
> dissapointed when BMC Support told us that it was not supported and
> asked
> us to remove it...
>
> Best Regards - Misi, RRR AB, http://rrr.se/sv/
>
>
>> So possibly it would work with my 6.3 but when I upgrade to 7.x it'll
>> probably fail. I know that when we do searches now it does add other
>> search
>> variables to the string. You can see it when you go to the
> Actions-->View
>> Recent Searches. I remember Doug talking about adding other variables
> to
>> the
>> string so the admins could control what is being searched. Maybe
> that's
>> why
>> I never new about that field.
>>
>> But actually I don't have the option in my Admin tool to add as Frank
>> suggested above.
>>
>>
>>
>>
>> On 1/29/08, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
>>>
>>> Hi,
>>>
>>> I have had problems with field 1005, and support declared that it was
>>> not
>>> supported any more. This was in version 7.0.
>>>
>>> The problem was that the system added some strange things to the
> select
>>> statement when doing searches through the Windows Client. We had no
>>> workflow that modified the content of the field, it was enough that
> the
>>> field existed...
>>>
>>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia:
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> * RRR|Translator - Manage and automate your language translations.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>>>
>>> > Add field a field to your with field id 1005, Search Bar. You can
> do
>>> > this by opening a form, click tool bar Form and then Form Action
>>> > fields.
>>> >
>>> > On Jan 28, 2008 4:30 PM, Arner, Todd <[EMAIL PROTECTED]> wrote:
>>> >> **
>>> >>
>>> >> Have you looked into using the defined searches function?  I don't
>>> >> remember
>>> >> if it is supported on the 6.3 mid-tier but it is on 7.x.  You set
> the
>>> >> defined search from the Admin Tool by going to the view properties
>>> >> dialog of
>>> >> the form.  Then to access the search click on the Search menu from
>>> the
>>> >> mid-tier or action menu from the user tool.
>>> >>
>>> >> HTH,
>>> >> Todd Arner
>>> >> Great Lakes Educational Loan Services Inc.
>>> >>
>>> >>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>>> Are"
>>> >> html___
>>> >
>>> >
>>>
> 
> ___
>>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
>>> >
>>> > --
>>> > This message was scanned by ESVA and is believed to be clean.
>>> >
>>>
>>>
>>>
> 
> ___
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>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>>
>>
>>
>>
>> --
>> Thanks
>>
>> Steven Pataray
>> Senior Analyst, Help Desk
>> Bank of Hawaii
>> 909 Dillingham Blvd, Honolulu, HI. 96817
>> 808 694-5078
>>
>>
> 
> ___
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>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answ

Re: Ping

[William H. Will Du Chene]

Why not circumvent the entire issue, and use "popen" and the existing ping
binary? It's in stdio.h.

That would eliminate the need for a shell script wrapper, allow for the
development of a plugin within C, and make use of the existing ping binary
which has already been designed to do the job... Best part - no root-ski
required.

-- 

Will Du Chene
[EMAIL PROTECTED]
http://www.myspace.com/wduchene

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Re: Ping

[Axton]

Yep, I started writing something in c, but seeing these things would
make it useless in most environments (gov, edu, mil, financial, etc.).

Wrapping the existing suid ping program in a shell script would
suffice, but a plugin would be easier to use/port/maintain.

Loving the impossible odds too, something other than a raw datagram
though; if we bind to a known open port (for systems with firewalls
that drop packets to blocked ports) or attempt to bind to a port and
watch for the rst/ack packet, we can check for some level of
availability (I say some level because it just means the kernel is up
and the network cable is plugged in).  Isn't really much more complex,
just requires more parameters to operate.  This should give the
desired functionality without the compromise.  It wouldn't require
root access, eliminating all the fun things the knowing can do with
it.

Axton Grams

On Jan 31, 2008 11:06 PM, patrick zandi <[EMAIL PROTECTED]> wrote:
> ** I think the security would be the biggest problem.. I think I could get
> it to work... but the secuirty sacrifice would make it useless.. no IA team
> would let it pass..
>
>
>
>
> On 1/31/08, patrick zandi <[EMAIL PROTECTED]> wrote:
> >
> > good point Axton --
> > I thought of that after ward...
> > But I need the salt so I can make a way...
> > I love it when it is mpossible odds..
> > ;-)
> >
> >
> > On 1/31/08, Axton <[EMAIL PROTECTED]> wrote:
> >
> > > Interesting topic.  This is a question for anyone with C programming
> > > experience on unix or linux.
> > >
> > > When sending icmp packets, you have to create a raw socket.  This
> > > requires either running the program as root or setting suid bit and
> > > the owner of the program to root.  With the structure of the plugin
> > > server, would a shared object (.so) loaded by arplugin not running as
> > > root be able to create a raw socket if the .so was owned by root and
> > > the the suid bit set?
> > >
> > > Thanks,
> > > Axton Grams
> > >
> > > On Jan 30, 2008 6:30 PM, patrick zandi <[EMAIL PROTECTED]> wrote:
> > > > **
> > > > --Concept--
> > > > Unless this application is going to provide some internal historical
> data..
> > > > I see no reason for maintaining it in ARS.
> > > > Just call a widget. -- Create a VB or Something else, that pop's a
> window
> > > > and shows network health.
> > > > or even use the widget to call a View of HP Openview (your personal
> View of
> > > > Servers, Services)
> > > > or Bim/Sim it, and have the Proformance monitor show you your
> specialized
> > > > view (highend customers).
> > > > --
> > > > I used to have a script in unix around that I wrote some 12 years
> ago.. that
> > > > was pretty cool, will have to see if I can modify it to run on MS..but
> first
> > > > I have to find it. You just plug in the Servers/Whatever.. and every
> 30
> > > > seconds it told you if it was alive or down. You have to be able to
> write
> > > > something like this in windows easy enough.
> > > >
> > > > I know there are hundreds of Scripters on the list.. that could just
> pop
> > > > that out.. no problem.
> > > > Maybe a config file and an Executable. -- use Remedy usertool to
> modify the
> > > > Config as you choose, and run the executable.
> > > >
> > > > I found one in PERL
> http://cpan.org/authors/id/S/SR/SREZIC/pingomatic-1.013
> > > > But we need one that pops a MS Window and shows the data.. right..
> > > > on the unix side found this..
> > > >
> http://www.sunmanagers.org/pipermail/summaries/2003-January/002996.html
> > > > ... Coder's Arise...
> > > > Surely it is possible to have a small window with Tiny font, pop a
> window
> > > > and show
> > > > name  --> Alive
> > > > name ++ Down
> > > > name --> Alive
> > > >
> > > > and it stays on top. Forced..
> > > > --/Concept
> > > >
> > > >
> > > >
> > > >
> > > > On 1/30/08, Steven Pataray <[EMAIL PROTECTED]> wrote:
> > > > > **
> > > > > As for the Up and Down field, maybe have the results create a text
> file on
> > > > the server then create a Menu of Menu Type of File to access the text
> file.
> > > > Then connect the menu to a character field.
> > > > >
> > > > > Steve
> > > > >
> > > > >
> > > > >
> > > > > On 1/30/08, William H. Will Du Chene <[EMAIL PROTECTED]> wrote:
> > > > > > Why not...
> > > > > >
> > > > > > 1.) Develop a form that contains the ip address, or host name of
> the
> > > > > > machine that you want to ping.
> > > > > > 2.) Develop a view form with a table field that queries the host
> form.
> > > > > > 3.) Develop a simple Perl script and place it on your server to be
> run
> > > > via
> > > > > > an escalation every X minutes.
> > > > > >
> > > > > > The Perl script would then use the ARSPerl module to open up the
> host
> > > > form
> > > > > > within the AR System and retrieve a list of the hosts that it
> needs to
> > > > > > contact. It would then cycle through each of the servers therein,
> and
> > > > > > update the corrosponding server's host record within the AR
> System. The
> >

Query regarding SRM

[anil RAI]

Hi All,
   
  I am using BMC Remedy Service Request Management 2.0(SRM).The service request 
has a Work Order template as its backend application.
  The approval process that I need to use for the approval of a service request 
is a combination of Service Request-Level and Service Request Management Chain. 
Also the approval process is at Group level and not Individual level.
  The approval process works fine either with Service Request-Level alone or 
Service Request management Chain alone. The combination is not working properly.
  I have total five approvers. Out of which 2 are in Management Chain and 
remaining 3 are in Level approval process.
   The status flow of the service request for Service Request management Chain 
should be-
  Begin->Waiting Approval
  Approved->Planning
  Rejected->Rejected
  Pending->Pending
  This status flow is getting followed properly. But the Status flow given 
below is not getting followed.i.e. The service request goes into the Planning 
stage when the approvers defined for it in Management Chain approval process 
approves it. The service request does not appear in the Approval Central 
Console of the members using Level approval process.
  The status flow of the service request for Service Request-Level should be-
  Begin-> Planning,Approved->In Progress,Rejected->Rejected,Pending->Pending
   
  Thanks & Regards
  Anil



   
-
 Forgot the famous last words? Access your message archive online. Click here.

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Re: Ping

[patrick zandi]

I think the security would be the biggest problem.. I think I could get it
to work... but the secuirty sacrifice would make it useless.. no IA team
would let it pass..

On 1/31/08, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> good point Axton --
> I thought of that after ward...
> But I need the salt so I can make a way...
> I love it when it is mpossible odds..
> ;-)
>
> On 1/31/08, Axton <[EMAIL PROTECTED]> wrote:
>
> > Interesting topic.  This is a question for anyone with C programming
> > experience on unix or linux.
> >
> > When sending icmp packets, you have to create a raw socket.  This
> > requires either running the program as root or setting suid bit and
> > the owner of the program to root.  With the structure of the plugin
> > server, would a shared object (.so) loaded by arplugin not running as
> > root be able to create a raw socket if the .so was owned by root and
> > the the suid bit set?
> >
> > Thanks,
> > Axton Grams
> >
> > On Jan 30, 2008 6:30 PM, patrick zandi <[EMAIL PROTECTED]> wrote:
> > > **
> > > --Concept--
> > > Unless this application is going to provide some internal historical
> > data..
> > > I see no reason for maintaining it in ARS.
> > > Just call a widget. -- Create a VB or Something else, that pop's a
> > window
> > > and shows network health.
> > > or even use the widget to call a View of HP Openview (your personal
> > View of
> > > Servers, Services)
> > > or Bim/Sim it, and have the Proformance monitor show you your
> > specialized
> > > view (highend customers).
> > > --
> > > I used to have a script in unix around that I wrote some 12 years
> > ago.. that
> > > was pretty cool, will have to see if I can modify it to run on MS..but
> > first
> > > I have to find it. You just plug in the Servers/Whatever.. and every
> > 30
> > > seconds it told you if it was alive or down. You have to be able to
> > write
> > > something like this in windows easy enough.
> > >
> > > I know there are hundreds of Scripters on the list.. that could just
> > pop
> > > that out.. no problem.
> > > Maybe a config file and an Executable. -- use Remedy usertool to
> > modify the
> > > Config as you choose, and run the executable.
> > >
> > > I found one in PERL
> > http://cpan.org/authors/id/S/SR/SREZIC/pingomatic-1.013
> > > But we need one that pops a MS Window and shows the data.. right..
> > > on the unix side found this..
> > >
> > http://www.sunmanagers.org/pipermail/summaries/2003-January/002996.html
> > > ... Coder's Arise...
> > > Surely it is possible to have a small window with Tiny font, pop a
> > window
> > > and show
> > > name  --> Alive
> > > name ++ Down
> > > name --> Alive
> > >
> > > and it stays on top. Forced..
> > > --/Concept
> > >
> > >
> > >
> > >
> > > On 1/30/08, Steven Pataray <[EMAIL PROTECTED]> wrote:
> > > > **
> > > > As for the Up and Down field, maybe have the results create a text
> > file on
> > > the server then create a Menu of Menu Type of File to access the text
> > file.
> > > Then connect the menu to a character field.
> > > >
> > > > Steve
> > > >
> > > >
> > > >
> > > > On 1/30/08, William H. Will Du Chene <[EMAIL PROTECTED]> wrote:
> > > > > Why not...
> > > > >
> > > > > 1.) Develop a form that contains the ip address, or host name of
> > the
> > > > > machine that you want to ping.
> > > > > 2.) Develop a view form with a table field that queries the host
> > form.
> > > > > 3.) Develop a simple Perl script and place it on your server to be
> > run
> > > via
> > > > > an escalation every X minutes.
> > > > >
> > > > > The Perl script would then use the ARSPerl module to open up the
> > host
> > > form
> > > > > within the AR System and retrieve a list of the hosts that it
> > needs to
> > > > > contact. It would then cycle through each of the servers therein,
> > and
> > > > > update the corrosponding server's host record within the AR
> > System. The
> > > > > Perl script could use either one of the Net modules, or simply be
> > a
> > > > > wrapper for the ping utility. Maybe you could even do something a
> > bit
> > > more
> > > > > classy, such as open a connection to the any of the services that
> > might
> > > be
> > > > > on the server and verify that they are available (for example, if
> > this
> > > > > server is an IMAP server, your script could access an account, or
> > if the
> > > > > server is a database server, it could create a row in a test table
> > &
> > > > > database) and collect the delta for the amount of time that the
> > > operation
> > > > > took and place that into the host record.
> > > > >
> > > > > From your control panel form, use an active link that updates
> > every X
> > > time
> > > > > period. The idea being that any servers that are down, or services
> > that
> > > > > would be unavailable would be visible within the control panel. Of
> > > course,
> > > > > the accuracy is limited by the delta in time that is present
> > between the
> > > > > last run time of the script and the refresh on the control panel

Re: Ping

[patrick zandi]

good point Axton --
I thought of that after ward...
But I need the salt so I can make a way...
I love it when it is mpossible odds..
;-)

On 1/31/08, Axton <[EMAIL PROTECTED]> wrote:

> Interesting topic.  This is a question for anyone with C programming
> experience on unix or linux.
>
> When sending icmp packets, you have to create a raw socket.  This
> requires either running the program as root or setting suid bit and
> the owner of the program to root.  With the structure of the plugin
> server, would a shared object (.so) loaded by arplugin not running as
> root be able to create a raw socket if the .so was owned by root and
> the the suid bit set?
>
> Thanks,
> Axton Grams
>
> On Jan 30, 2008 6:30 PM, patrick zandi <[EMAIL PROTECTED]> wrote:
> > **
> > --Concept--
> > Unless this application is going to provide some internal historical
> data..
> > I see no reason for maintaining it in ARS.
> > Just call a widget. -- Create a VB or Something else, that pop's a
> window
> > and shows network health.
> > or even use the widget to call a View of HP Openview (your personal View
> of
> > Servers, Services)
> > or Bim/Sim it, and have the Proformance monitor show you your
> specialized
> > view (highend customers).
> > --
> > I used to have a script in unix around that I wrote some 12 years ago..
> that
> > was pretty cool, will have to see if I can modify it to run on MS..but
> first
> > I have to find it. You just plug in the Servers/Whatever.. and every 30
> > seconds it told you if it was alive or down. You have to be able to
> write
> > something like this in windows easy enough.
> >
> > I know there are hundreds of Scripters on the list.. that could just pop
> > that out.. no problem.
> > Maybe a config file and an Executable. -- use Remedy usertool to modify
> the
> > Config as you choose, and run the executable.
> >
> > I found one in PERL
> http://cpan.org/authors/id/S/SR/SREZIC/pingomatic-1.013
> > But we need one that pops a MS Window and shows the data.. right..
> > on the unix side found this..
> > http://www.sunmanagers.org/pipermail/summaries/2003-January/002996.html
> > ... Coder's Arise...
> > Surely it is possible to have a small window with Tiny font, pop a
> window
> > and show
> > name  --> Alive
> > name ++ Down
> > name --> Alive
> >
> > and it stays on top. Forced..
> > --/Concept
> >
> >
> >
> >
> > On 1/30/08, Steven Pataray <[EMAIL PROTECTED]> wrote:
> > > **
> > > As for the Up and Down field, maybe have the results create a text
> file on
> > the server then create a Menu of Menu Type of File to access the text
> file.
> > Then connect the menu to a character field.
> > >
> > > Steve
> > >
> > >
> > >
> > > On 1/30/08, William H. Will Du Chene <[EMAIL PROTECTED]> wrote:
> > > > Why not...
> > > >
> > > > 1.) Develop a form that contains the ip address, or host name of the
> > > > machine that you want to ping.
> > > > 2.) Develop a view form with a table field that queries the host
> form.
> > > > 3.) Develop a simple Perl script and place it on your server to be
> run
> > via
> > > > an escalation every X minutes.
> > > >
> > > > The Perl script would then use the ARSPerl module to open up the
> host
> > form
> > > > within the AR System and retrieve a list of the hosts that it needs
> to
> > > > contact. It would then cycle through each of the servers therein,
> and
> > > > update the corrosponding server's host record within the AR System.
> The
> > > > Perl script could use either one of the Net modules, or simply be a
> > > > wrapper for the ping utility. Maybe you could even do something a
> bit
> > more
> > > > classy, such as open a connection to the any of the services that
> might
> > be
> > > > on the server and verify that they are available (for example, if
> this
> > > > server is an IMAP server, your script could access an account, or if
> the
> > > > server is a database server, it could create a row in a test table &
> > > > database) and collect the delta for the amount of time that the
> > operation
> > > > took and place that into the host record.
> > > >
> > > > From your control panel form, use an active link that updates every
> X
> > time
> > > > period. The idea being that any servers that are down, or services
> that
> > > > would be unavailable would be visible within the control panel. Of
> > course,
> > > > the accuracy is limited by the delta in time that is present between
> the
> > > > last run time of the script and the refresh on the control panel,
> but it
> > > > should work fine for the average stuff. Besides, if it's a major
> network
> > > > or service outage, the customers will be on the phone anyway...
> > > >
> > > > Just a thought...
> > > >
> > > >
> > > >
> > > >
> > > > --
> > > >
> > > > Will Du Chene
> > > > [EMAIL PROTECTED]
> > > > http://www.myspace.com/wduchene
> > > >
> > > >
> >
> ___
> > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Ping

[Axton]

Interesting topic.  This is a question for anyone with C programming
experience on unix or linux.

When sending icmp packets, you have to create a raw socket.  This
requires either running the program as root or setting suid bit and
the owner of the program to root.  With the structure of the plugin
server, would a shared object (.so) loaded by arplugin not running as
root be able to create a raw socket if the .so was owned by root and
the the suid bit set?

Thanks,
Axton Grams

On Jan 30, 2008 6:30 PM, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> --Concept--
> Unless this application is going to provide some internal historical data..
> I see no reason for maintaining it in ARS.
> Just call a widget. -- Create a VB or Something else, that pop's a window
> and shows network health.
> or even use the widget to call a View of HP Openview (your personal View of
> Servers, Services)
> or Bim/Sim it, and have the Proformance monitor show you your specialized
> view (highend customers).
> --
> I used to have a script in unix around that I wrote some 12 years ago.. that
> was pretty cool, will have to see if I can modify it to run on MS..but first
> I have to find it. You just plug in the Servers/Whatever.. and every 30
> seconds it told you if it was alive or down. You have to be able to write
> something like this in windows easy enough.
>
> I know there are hundreds of Scripters on the list.. that could just pop
> that out.. no problem.
> Maybe a config file and an Executable. -- use Remedy usertool to modify the
> Config as you choose, and run the executable.
>
> I found one in PERL http://cpan.org/authors/id/S/SR/SREZIC/pingomatic-1.013
> But we need one that pops a MS Window and shows the data.. right..
> on the unix side found this..
> http://www.sunmanagers.org/pipermail/summaries/2003-January/002996.html
> ... Coder's Arise...
> Surely it is possible to have a small window with Tiny font, pop a window
> and show
> name  --> Alive
> name ++ Down
> name --> Alive
>
> and it stays on top. Forced..
> --/Concept
>
>
>
>
> On 1/30/08, Steven Pataray <[EMAIL PROTECTED]> wrote:
> > **
> > As for the Up and Down field, maybe have the results create a text file on
> the server then create a Menu of Menu Type of File to access the text file.
> Then connect the menu to a character field.
> >
> > Steve
> >
> >
> >
> > On 1/30/08, William H. Will Du Chene <[EMAIL PROTECTED]> wrote:
> > > Why not...
> > >
> > > 1.) Develop a form that contains the ip address, or host name of the
> > > machine that you want to ping.
> > > 2.) Develop a view form with a table field that queries the host form.
> > > 3.) Develop a simple Perl script and place it on your server to be run
> via
> > > an escalation every X minutes.
> > >
> > > The Perl script would then use the ARSPerl module to open up the host
> form
> > > within the AR System and retrieve a list of the hosts that it needs to
> > > contact. It would then cycle through each of the servers therein, and
> > > update the corrosponding server's host record within the AR System. The
> > > Perl script could use either one of the Net modules, or simply be a
> > > wrapper for the ping utility. Maybe you could even do something a bit
> more
> > > classy, such as open a connection to the any of the services that might
> be
> > > on the server and verify that they are available (for example, if this
> > > server is an IMAP server, your script could access an account, or if the
> > > server is a database server, it could create a row in a test table &
> > > database) and collect the delta for the amount of time that the
> operation
> > > took and place that into the host record.
> > >
> > > From your control panel form, use an active link that updates every X
> time
> > > period. The idea being that any servers that are down, or services that
> > > would be unavailable would be visible within the control panel. Of
> course,
> > > the accuracy is limited by the delta in time that is present between the
> > > last run time of the script and the refresh on the control panel, but it
> > > should work fine for the average stuff. Besides, if it's a major network
> > > or service outage, the customers will be on the phone anyway...
> > >
> > > Just a thought...
> > >
> > >
> > >
> > >
> > > --
> > >
> > > Will Du Chene
> > > [EMAIL PROTECTED]
> > > http://www.myspace.com/wduchene
> > >
> > >
> ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > >
> >
> >
> >
> > --
> > Thanks
> >
> > Steven Pataray
> > Senior Analyst, Help Desk
> > Bank of Hawaii
> > 909 Dillingham Blvd, Honolulu, HI. 96817
> > 808 694-5078 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___
>
>
>
> --
> Patrick Zandi
>
> Dev Technology Group -->  www.devtechnology.com
> Exceeding your Expectations ! __Platinum Sponsor: www.rms

Re: Pure Java 7.1 API: Am I missing something?

[Papolu, Appajee]

Hi All,

 

>>> 

So can anybody on the list confirm that this scenario does work (hint:
make sure there are no 7.1 libraries in you PATH)? Maybe Appajee can
step up and shed some light on this.
<<<

 

As of now 7.1 indeed still has some native code in it. If you will, you
can see the version 7.1 of Java API as - result of an effort in
simplifying the Java API (with collections use, elimination of redundant
wrapper classes and so on) and ground-up implementation of pure Java RPC
client stub. Unfortunately we have not attained 100% of the pure RPC
client stub implementation (& other behaviors that were depended upon
the underlying C layer in the olden JNI layer). Actually, the goal of
7.1 is NOT to attain the complete 'JNI elimination goal' in one shot,
considering what is realistic. So what we ended up at the end of 7.1 is
- mostly 'pure' Java implementation and much simplified API but with
little JNI dependency clinging on. So you can be assured that we are
aware of the "remaining" JNI dependent pieces and we're making strides
to eventual elimination of that. Beyond that, I can't make any comments
on future product deliverables/commitments etc. 

 

As to specific areas where this native code dependency remains as of
7.1, they are as follows:

-Qualification parsing/formatting

-Assignment parsing/formatting

-Alert API

-To leverage RPC version mapping that allows for 7.1 Java API to
talk to older than 7.0. [BTW, 7.1's new Java RPC code is validated for
talking to 7.0/7.1/above]. So, to interact with a specific AR Server,
while it is all seamless to API client code, 7.1 Java API engages its
pure Java RPC implementation (for servers >=7.0) OR the underlying JNI
code (which in turn talks to C API) for talking to servers older than
7.0.

-I can't remember any more on top of my head right now, but
there could be a couple more not-so-critical but unfinished work items.

 

>>> 

. I've disabled JNI loading through the arsys_api.xml file and set the
JRPC mode to true. Calls to Config.getInstance().getJrpcMode() and
Config.getInstance().getJniLoadMode() confirm this at runtime.
<<<

I have not lately played with this stuff. But as long as, you do not
exercise the functionality noted above & configured the mode to be Java
RPC & JNI load mode is set to zero - Java API should proceed without
looking for JNI code as much as possible.

true

1

Of course, this is unsupported and I would not encourage you to put
production/serious apps based on this kind of configuration tweaking.

 

Regards

Appajee

 

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Re: Several instances of ARS on one Solaris server

[Axton]

only 1 can use the portmapper, the other needs a specific port
you need separate environments for each; LD_LIBRARY_PATH, and others
are different for different instances

Axton Grams

On Jan 31, 2008 1:43 PM, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
> **
>
> Are both servers trying to use portmapper?  One of them must be set not to
> use portmapper and just use a specific TCP port.  It sounds like the 1st
> server is set up to use both a port and portmapper.
>
> Fred
>
>  
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dmitry Bezhenar
> Sent: Thursday, January 31, 2008 12:02 PM
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Several instances of ARS on one Solaris server
>
>
>
> **
>
>
> Did you manage to start them simultaneously?
>
>
>
> I can only run one at a time, the other one cannot be started due to
>
>
>
> AR System Server unable to create (390600, 2071) for TCP.
>
>
>
> The first server runs on a different port (2063)..
>
>
>
> Any ideas?
>
>
>
> Thank you!
>
>
>
> Regards,
>
> Dmitry.
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci
> Sent: 30 January 2008 21:24
> To: arslist@ARSLIST.ORG
> Subject: Re: Several instances of ARS on one Solaris server
>
>
>
> **
>
> Dmitry,  just FYI, did this on Windows.
> One consideration was to install it (different version) in a different
> directory.  Also, DB instance should be different name.
> There was once a KB article regarding this.  Don't know if it is still out
> there.
>
> good luck.
>
> Joe
>  
>
>
>
> > Date: Wed, 30 Jan 2008 12:47:01 -0500
> > From: [EMAIL PROTECTED]
> > Subject: Re: Several instances of ARS on one Solaris server
> > To: arslist@ARSLIST.ORG
> >
> > Yes
> >
> > Axton Grams
> >
> > On Jan 30, 2008 12:45 PM, Dmitry Bezhenar <[EMAIL PROTECTED]>
> wrote:
> > > **
> > >
> > >
> > >
> > > Hi ARSlist,
> > >
> > >
> > >
> > > I would like to install both ARS6.3 and ARS7 on the same Solaris
> > > 10/Oracle10g box.
> > >
> > >
> > >
> > > Is it possible?
> > >
> > >
> > >
> > > Thank you.
> > >
> > >
> > >
> > > Regards,
> > >
> > > Dmitry.
> > >
> > >
> > > No virus found in this outgoing message.
> > > Checked by AVG Free Edition.
> > > Version: 7.5.516 / Virus Database: 269.19.16 - Release Date: 29/01/2008
> > > 00:00
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > html___
> >
> >
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>
>
>  
>
>
> Shed those extra pounds with MSN and The Biggest Loser! Learn more.
>
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>
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.19.16 - Release Date: 29/01/2008
> 00:00
>
>
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.19.16/1250 - Release Date: 29/01/2008
> 22:20
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Re: JOB: Seeker Tampa

[Scott Ames]

And you taught my first class in Remedy in Denver years ago, version 3. I hope 
it goes well for you.
   
  

James Chafin <[EMAIL PROTECTED]> wrote:
  **   st1\:*{behavior:url(#default#ieooui) }Hello all,
   
  I am looking for Remedy jobs in the Tampa area.
  I am an 11 year veteran of ARS with latest experience in ITSM 7.x
   
  Please contact me off list at [EMAIL PROTECTED]
   
  Thanks in advance,
   
  James Chafin
  813-963-2108 h
  813-767-7627 m
   
   

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Re: SW00263488 - Problems with $DATE$ Keyword.

[Warren Baltimore]

It's expanding to it's UNIX time value.  Which is about as useless as can be
when your trying to compare it to a Date field (Julian Date)!

I really hope they agree to fix it in 7.0.1.  This is a HUGE problem.  We
use $DATE$ in 100's of qualification throughout our Manage Faculty app that
I built.

Kind of explains why functions that supposedly had been tested and passed
early last year are broken now.

Warren


On 1/31/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
> **
> Warren, Thomas
>
> I had this problem too towards the end of the 4th quarter of 2007 on 
> 7.0.1Patch 3. The issue was still open and the workaround it was to expand
> the $DATE$ keyword or $TIMESTAMP$ keyword to a Date or a Timestamp field and
> use that instead of the keyword in the workflow qualifications..
>
> The problem with using it directly in qualifications is that it expands to
> a wrong value. I think it expands to the value of the keyword (look for the
> value of the keyword in the ar.h file) instead of the date or time value
> it should expand to when used directly in table field or workflow
> qualifications.
>
> Hope this helps...
>
> Cheers
>
> Joe D'Souza
> Remedy Developer / Consultant,
> IBM Global Technology Services,
> Chicago.
>
>
> - Original Message 
> From: Thomas Bean <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, January 31, 2008 3:33:52 PM
> Subject: Re: SW00263488 - Problems with $DATE$ Keyword.
>
> Hi Warren,
> That defect came from an issue that I submitted to BMC Support on
> 3/22/2007.
> This was the last update I received before the issue was closed:
>
>
> 
>
> - Original Message -
> From: "BMC Customer Support" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, June 13, 2007 7:22 AM
> Subject: Re: (ISS03092858, 4-Low) SupID:19340 - $ DATE$ keyword resolves
> incorrectly in workflow qualifications with DATE fields.
>
>
> > Dear Thomas,
> > Our records indicate that you have an open issue (ISS03092858) with a
> > defect (SW00263488).  The purpose of this email is to notify you that we
>
> > are closing the issue that is open with Support and will leave the
> defect
> > in an open status pending action from Development.  Please note that the
>
> > closing of the issue with Support has no bearing on the status of the
> > defect.  For your convenience, you can monitor the status of your defect
>
> > by going to the support website and then follow these instructions:
> > - Select - View/Update under Issue Management
> > - Select - Defect/RFE/CAR tab
> > - Select - Search
> > Finally, please note that going forward that all issues with defects
> will
> > be closed from the support end and the defect # will be what you will
> need
> > to use to track the status of the defect.  If you have any concerns or
> > questions about this, please feel free to respond via email or at my
> > number below.
> >
> > Regards,
> > Jorge Batista
> > BMC Remedy Support Manager
> > 925-469-4060
> > [EMAIL PROTECTED]
>
> 
>
> The support site currently shows the defect status as "Fixed" and it lists
>
> the version as 7.0.1.  However, the latest Server release notes for ARS
> 7.0.1 Patch 006 do not have this defect listed under the resolved defects
> for this or any of the previous patches for ARS 7.0.1.
>
> Maybe it was fixed in ARS 7.1.0???
>
> I'm not holding my breath.
>
> --Thomas
>
> - Original Message -
> From: "Warren Baltimore" <[EMAIL PROTECTED]>
> Newsgroups: gmane.comp.crm.arsystem.general
> To: 
> Sent: Thursday, January 31, 2008 12:53 PM
> Subject: SW00263488 - Problems with $DATE$ Keyword.
>
>
> > Anybody have any idea of which version SW00263488 ($ DATE$ keyword
> > resolves
> > incorrectly in workflow qualifications with DATE fields.).
> >
> > It's a bug in at least 7.0.1 patch 2.  I'm just trying to find it so
> that
> > I
> > can fix it!
> >
> > Thanks!
> >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > UW Medicine IT Services
> > School of Medicine
> > University of Washington
> > Box 358220
> > 1325 Fourth Ave, Suite 2000
> > Seattle, WA 98101
> >
> > The opinions expressed in this e-mail are in no way those of the
> > University
> > of Washington, or the State of Washington.  They are my own.
>
> --
> Never miss a thing. Make Yahoo your 
> homepage.
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Re: SW00263488 - Problems with $DATE$ Keyword.

[Warren Baltimore]

Thanks everyone for the feedback.  I got off the phone with Bamba about 2
hours ago.  It was fixed in 7.1  They are currently investigating
whether or not they can fix it in 7.0.1 too (something about the complexity
of the fix being a factor).  They said they will get back with me tommorrow
and let me know.

Warren


On 1/31/08, Thomas Bean <[EMAIL PROTECTED]> wrote:
>
> ** You can also set a temp/display-only DATE field with the value of
> $DATE$, and then use this field reference in place of the $DATE$ keyword in
> any search qualifications that use DATE fields.
>
> The $DATE$ keyword works fine as the value for a DATE field in a Set
> Fields action, it just doesn't work when used in a workflow qualification.
> When it is used in a qualification, it always resolves to the epoch time
> value used for DATE/TIME fields (# of seconds since January 1, 1970 12:00:00
> GMT).
>
> --Thomas
>
>
> - Original Message -
> *From:* Joe DeSouza <[EMAIL PROTECTED]>
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *To:* arslist@ARSLIST.ORG
>  *Sent:* Thursday, January 31, 2008 3:53 PM
> *Subject:* Re: SW00263488 - Problems with $DATE$ Keyword.
>
>
> **
>   Warren, Thomas
>
> I had this problem too towards the end of the 4th quarter of 2007 on 
> 7.0.1Patch 3. The issue was still open and the workaround it was to expand
> the $DATE$ keyword or $TIMESTAMP$ keyword to a Date or a Timestamp field and
> use that instead of the keyword in the workflow qualifications..
>
> The problem with using it directly in qualifications is that it expands to
> a wrong value. I think it expands to the value of the keyword (look for the
> value of the keyword in the ar.h file) instead of the date or time value
> it should expand to when used directly in table field or workflow
> qualifications.
>
> Hope this helps...
>
> Cheers
>
> Joe D'Souza
> Remedy Developer / Consultant,
> IBM Global Technology Services,
> Chicago.
>
>
>  - Original Message 
> From: Thomas Bean <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, January 31, 2008 3:33:52 PM
> Subject: Re: SW00263488 - Problems with $DATE$ Keyword.
>
> Hi Warren,
> That defect came from an issue that I submitted to BMC Support on
> 3/22/2007.
> This was the last update I received before the issue was closed:
>
>
> 
>
> - Original Message -
> From: "BMC Customer Support" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, June 13, 2007 7:22 AM
> Subject: Re: (ISS03092858, 4-Low) SupID:19340 - $ DATE$ keyword resolves
> incorrectly in workflow qualifications with DATE fields.
>
>
> > Dear Thomas,
> > Our records indicate that you have an open issue (ISS03092858) with a
> > defect (SW00263488).  The purpose of this email is to notify you that we
>
> > are closing the issue that is open with Support and will leave the
> defect
> > in an open status pending action from Development.  Please note that the
>
> > closing of the issue with Support has no bearing on the status of the
> > defect.  For your convenience, you can monitor the status of your defect
>
> > by going to the support website and then follow these instructions:
> > - Select - View/Update under Issue Management
> > - Select - Defect/RFE/CAR tab
> > - Select - Search
> > Finally, please note that going forward that all issues with defects
> will
> > be c losed from the support end and the defect # will be what you will
> need
> > to use to track the status of the defect.  If you have any concerns or
> > questions about this, please feel free to respond via email or at my
> > number below.
> >
> > Regards,
> > Jorge Batista
> > BMC Remedy Support Manager
> > 925-469-4060
> > [EMAIL PROTECTED]
>
> 
>
> The support site currently shows the defect status as "Fixed" and it lists
>
> the version as 7.0.1.  However, the latest Server release notes for ARS
> 7.0.1 Patch 006 do not have this defect listed under the resolved defects
> for this or any of the previous patches for ARS 7.0.1.
>
> Maybe it was fixed in ARS 7.1.0???
>
> I'm not holding my breath.
>
> --Thomas
>
> - Original Message -
> From: "Warren Baltimore" <[EMAIL PROTECTED]>
> Newsgroups: gmane.comp.crm.arsystem.general
> To: 
> Sent: Thursday, January 31, 2008 12:53 PM
> Subject: SW00263488 - Problems with $DATE$ Keyword.
>
>
> > Anybody have any idea of which version SW00263488 ($ DATE$ keyword
> > resolves
> > incorrectly in workflow qualifications with DATE fields.).
> >
> > It's a bug in at least 7.0.1 patch 2.  I'm just trying to find it so
> that
> > I
> > can fix it!
> >
> > Thanks!
> >
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > UW Medicine IT Services
> > School of Medicine
> > University of Washington
> > Box 358220
> > 1325 Fourth Ave, Suite 2000
> > Seattle, WA 98101
> >
> > Th e opinions expressed in this e-mail are in no way those of the
> > University
> > of Washington, or the State of Washington.  They are my own.
>
> --
> Never miss a thing. Make Yaho

Re: Pros and Cons of using different replication methods for failover/disaster recovery

[Hall Chad - chahal]

We've used Log Shipping for almost 5 years now for our DR server. It
works very well, but it has its quirks and it takes us at least 20
minutes to perform a failover. Also, if it gets out of synch on a big
database plan on spending an entire day or more getting it synched back
up. If you want I have some detailed docs on how to set this up and
perform role reversals and failovers.

I hope to use transactional replication to feed our reporting server
some day down the road. Remedy supports this starting with version 7,
but I'm on 6.3. Currently I use DSO to feed my reporting server but it
has a lot of overhead and poor performance at times. I strictly do
independent copies so I don't need ownership chains. With transactional
replication I could copy the data every time it changes on the tables I
want without all the processing on the app server. But I wouldn't use
replication as a DR solution, I'd stick with log shipping.

If you have SQL 2005 I'd look at database mirroring. That's what we're
moving to pretty soon. Its a lot like log shipping only failovers are
much quicker and more automated.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jmchugh
Sent: Friday, January 25, 2008 4:25 AM
To: arslist@ARSLIST.ORG
Subject: Pros and Cons of using different replication methods for
failover/disaster recovery

Hi All,

Environment:
ARS 7.0.x
Windows 2003
ITSM 7.0.x
Mid-Tier 7.0.x
All on the same server.

On an MS SQL Server 2000 or 2005, what are the pros and cons of using
the following Replication methods for failover/disaster recover

o   Log Shipping

o   Snapshot Replication - may not cope with full recovery because
it's a 'snapshot' in time, but 

o   Transactional Replication - is this too hard on the servers/
network?

o   Merge Replication -  this requires primary keys and Remedy doesn't
have any  Is this a correct assumption?



Any help is appreciated ...

Thanks
John


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Re: Remedy and Crystal Reports XI

[Joe DeSouza]

Using the integration is pretty straight forward actually once you attach your 
rpt file in the Reports form.. All you need to do is give the rest of the 
parameters like the form names, categorize the report etc. Pretty intuitive 
stuff. I  had used this integration on more than 1 occassion without a problem 
just by intuition and viewing data in the other records associated with the 
incident and problem management reports..
 
Joe D'Souza
Remedy Developer / Consultant,
IBM Global Technology Services,
Chicago.



- Original Message 
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, January 31, 2008 2:29:31 PM
Subject: Re: Remedy and Crystal Reports XI

** 
Hi,
 
We are on 7.1 AR Server.  I see the "Report" form that contains the .rpt.  I 
would like to pass parameters for each report and received the results in the 
report generated in Remedy.  Sounds like I can run the reports without Crystal 
Server.  I have Crystal Developer to build the reports, which is saving the 
.rpt file.  I will need to run the reports from Mid Tier also.  I am in the 
discovery phase trying to determine if I need to integrate with the Crystal XI 
Server and the benefits of one design over the other.  It would be a big help 
if I can see the integration paper you have.  I have the plug-in documentation 
from Remedy's website  - I will dig deeper and see if there is some more info. 
 
Thanks
 
In a message dated 1/31/2008 11:30:47 A.M. Pacific Standard Time, [EMAIL 
PROTECTED] writes:
Hi Kathy...

You can run these reports directly from Remedy.  There is a tight integration 
between Remedy & Crystal Reports.

However this depends on what version of Remedy and what version of Crystal (see 
compatibility matrix).

BMC have a number of white papers on their website that outline how to do this 
type of integration.

If you are running ITSM 6 OR 7 there is a form that stores all your Crystal 
Reports as an attachment.  This will allow you to run the report directly or 
pass parameters.

Now if you are talking about integrating Crystal Enterprise Server directly 
with Remedy Server - this can be a bit more time consuming.

I have not tried Version 7 & Crystal XI, but I do have white paper on how to do 
Crystal X Server & Version 7 (more of a trouble shooting guide on how to 
tintegrate with windows server 2003, mid-tier, and IIS).  Let me know if you 
need this - I can send it to you after I delete the client name...



On Jan 31, 1:48 pm, Kathy Morris <[EMAIL PROTECTED]> wrote:
> Hi,
>
> If I develop reports using Crystal Reports XI -- how do I run  the reports in
> remedy? Are these developed reports treated as any other .rpt  file? In other
> words, are the .rpt files kept on the Remedy server and I write  workflow to
> call the .rpt file? Or is it best to store the reports on the  Crystal Server
> and call the reports thru the AR system ODBC?
>
> If I build workflow where a user selects certain  values from two menus on a
> Remedy form, how do I get this to run the query  in Crystal?


  

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Re: OT: Defect ITSM 7.0 - Notifications

[strauss]

What are the filters that need to be fixed, and what did you change?

There isn't any way to search for a defect by SW unless it is
one that you reported yourself.  The defect search on supportweb is a
complete POS - clicking on the first required field, Product, leads you
to have to force-quit the entire web browser about half the time when it
fails to load the menu.  When it does load, then you have to guess which
one of the too many modules it _might_ have been listed under, then
search each one.  Then if you do find something (I did not), there is no
detail listed so there is no point in searching here anyway.  What a
waste of web hosting space!

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Monday, January 14, 2008 12:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Defect ITSM 7.0 - Notifications
> 
> Here is the defect number from Remedy for this:
> 
> Issue  is now associated with defect .
> 
> Please note that the closing of the issue with Support has no 
> bearing on the status of the defect.
> 
> For your convenience, you can monitor the status of your 
> defect by logging into the support website and then follow 
> these instructions:
> 
> *Select - View/Update under Issue Management
> *Select - Defect/RFE/CAR tab
> *Select - Search
> 
> If you have any quesitons or concerns about this new policy 
> and procedure, please feel free to respond to this email or 
> contact the BMC Call Center referencing the issue ID and 
> defect ID listed above.
> 
> On 1/14/08, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
> > T, good catch. I found these and one more field with issue, 
> a total of 3.
> >
> >
> > Priority
> > Status
> > Service Type
> >
> > These fields' values are not to notification workflow, 
> causing them to 
> > appear blank in notifications (code was hit or miss on 
> setting these, 
> > as far as I can remember)
> >
> > These field's values are supposed to be first set to fields...
> > 'z1D_PriorityAlias'
> > 'z1D_StatusAlias'
> > 'z1D_ServiceTypeAlias'
> > ...before notification workflow fire, because notification workflow 
> > uses these fields, not the original/visible ones. Code 
> doesn't do the 
> > set field it or doesn't do it all the time.
> >
> > I added a filter without qualifications at order 700 to simply set 
> > values to the 'z1D...'  fields from the respective fields. 
> On submit and modify.
> >
> >
> > Also, the numeric pager message is not always properly passed to 
> > notification workflow.
> >
> > Following filter
> >  HPD:INC:NTAsgGrp_805_Set_Tag
> > needs to have 'z1D NT Pager Message Numeric' field set to 
> the INC ID.
> >
> > Which, by the way doesn't buy much, because the numeric 
> pager message 
> > is practically the Incident ID (plus a number indicating 
> whether it's 
> > an INC, PBM or RFC etc). Recipient has no idea what's 
> happening with 
> > that ticket. A numerically coded message would have been nice.
> >
> >
> >
> > T. Dee-2 wrote:
> > >
> > > For those of you using ITSM 7 you will notice two missing 
> fields in 
> > > the Notification "HPD-INC-AssigneeSLAResolutionEscalation" from 
> > > SYS:Notification Messages
> > >
> > > The two fields that don't show up are 'Priority' and 'Status'.
> > >
> > > I have logged this with Remedy and we have modified the 
> Filters that 
> > > cause this issue.
> > >
> > > Once I get the Defect number I will let you know.
> > >
> > > 
> 
> > > ___ UNSUBSCRIBE or access ARSlist Archives at 
> > > www.arslist.org Platinum Sponsor: www.rmsportal.com 
> ARSlist: "Where 
> > > the Answers Are"
> > >
> > >
> >
> > --
> > View this message in context: 
> > 
> http://www.nabble.com/OT%3A-Defect-ITSM-7.0---Notifications-tp14804784
> > p14808095.html Sent from the ARS (Action Request System) 
> mailing list 
> > archive at Nabble.com.
> >
> > 
> __
> > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> 
> __
> _
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JOB: Seeker Tampa

[James Chafin]

Hello all,

 

I am looking for Remedy jobs in the Tampa area.

I am an 11 year veteran of ARS with latest experience in ITSM 7.x

 

Please contact me off list at [EMAIL PROTECTED]

 

Thanks in advance,

 

James Chafin

813-963-2108 h

813-767-7627 m

 

 


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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Susan Palmer]

We had the issue also.  Somehow 'somebody' did something and the NIC
addresses changed primary (probably not correct technical terms).  Only ours
didn't change back right away.  I went through the wonderful experience of
changing all the licenses.  Barely got that in the system and 'somebody'
changed them back.  'Somebody' was very careful not to say who they were
since I then had to redo all the licenses again.  Luckily it was on
development.

Susan

On Jan 31, 2008 2:04 PM, Rick Cook <[EMAIL PROTECTED]> wrote:

> ** Yeah, it sometimes happens on machines with dual NICs, where one was
> not designated as the primary.  If the machine gets bounced for some reason,
> it can be inadvertantly switched, and poof - your licenses are no good
> against that NIC.
>
> Good catch, Jeff.
>
> Rick
>
>   On 1/31/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Jeff,
> >
> >
> >
> > Thanks – that sounds like it's worth investigating.
> >
> >
> >
> >   [image: American Systems Logo]  Mike Pugh
> > Software Engineer
> >
> > 13990 Parkeast Circle
> > Chantilly, VA 20151
> > www.AmericanSystems.com  phone: (703)
> > 968-5265
> > mobile: (203) 434-5082
> > [EMAIL PROTECTED]
> > "Contractor of the Year - 5th Annual Greater Washington Government
> > Contractor Awards"
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Jeff Lockemy
> > *Sent:* Thursday, January 31, 2008 2:28 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Strange behavior - ITSM Applications suddenly unlicensed
> > and getting errors left and right
> >
> >
> >
> > **
> >
> > Hi Harry,
> >
> >
> >
> > I saw problems with a server or apps becoming suddenly "unlicensed" in
> > the past.  Usually it was because of NIC problems - Remedy could not
> > validate the MAC of the NIC against to the license keys.  When I fixed the
> > NIC (or disabled a second NIC that was causing confusion) and restarted ARS
> > the problem went away.  Some intermittent NIC issues might also explain SQL
> > errors if the NIC experienced an issue or interruption during a SQL
> > operation (assuming that your database server is on another box).
> >
> >
> >
> > Not necessarily your problem, but might be a worth a check…
> >
> >
> >
> > Cheers,
> > Jeff
> >
> >
> >
> >
> >
> >
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Harry Pugh
> > *Sent:* Wednesday, January 30, 2008 8:16 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Strange behavior - ITSM Applications suddenly unlicensed and
> > getting errors left and right
> >
> >
> >
> > **
> >
> > Hi,
> >
> >
> >
> > To add to the performance problems we've had, I just ran into the
> > strangest issue over the past 30 minutes. To the best of my knowledge – no
> > changes have been pushed to production since last Friday (our staging
> > environment where I do development is completely fine). We're running
> > ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB
> > server).
> >
> >
> >
> > I log into Remedy and I go to Incident Management and an error comes up
> > that says there is an Invalid Object Container and that Incident Management
> > is not licensed (unfortunately I do not have a screenshot of the error
> > message). I check the error log file and notice:
> >
> >
> >
> > Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database
> > (ARERR 302) *(repeat 5x above)*
> >
> > Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
> > database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL
> > Server 21) (ARERR 552)
> >
> >
> >
> > Earlier at 21:54:06, there are several hundred of those "Entry does not
> > exist in database" messages followed by the final Fatal Error message.
> >
> >
> >
> > I restart the ARServer service and log back into Remedy – now the Home
> > Page Quick Links are all jumbled together, unsorted, and missing the
> > application names.
> >
> >
> >
> > I'm getting all sorts of active link error messages relating to user
> > preferences, server entries, and Incident Management not being licensed.
> > Flashboards were also 50/50 whether or not they showed up or displayed an
> > ARERROR message.
> >
> >
> >
> > I verified our server licenses and our licenses were still in there (for
> > ARServer and ITSM). So I go to the Server Info console to turn on logging –
> > I turn on logging for SQL, API, and THREAD then I log out and back in –
> > *now suddenly everything works fine.*
> >
> > * *
> >
> > I then turned logging off and everything still works fine as of right
> > now.
> >
> >
> >
> > Has anyone ever run into this? Any idea what might have caused it? Why
> > would turning on logging fix it (or is this just coincidence)?
> >
> >
> >
> > Thanks!
> >
> >
> >
> > [image: American Systems Logo]
> >
> > *Mike Pugh*
> >
> > *Software Engineer*
> >
> >
> > 13990 Parkeast Circle
> > Chantilly, VA 20151
> > www.A

Re: SW00263488 - Problems with $DATE$ Keyword.

[Thomas Bean]

You can also set a temp/display-only DATE field with the value of $DATE$, and 
then use this field reference in place of the $DATE$ keyword in any search 
qualifications that use DATE fields.

The $DATE$ keyword works fine as the value for a DATE field in a Set Fields 
action, it just doesn't work when used in a workflow qualification.  When it is 
used in a qualification, it always resolves to the epoch time value used for 
DATE/TIME fields (# of seconds since January 1, 1970 12:00:00 GMT).

--Thomas

  - Original Message - 
  From: Joe DeSouza 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, January 31, 2008 3:53 PM
  Subject: Re: SW00263488 - Problems with $DATE$ Keyword.


  ** 
  Warren, Thomas

  I had this problem too towards the end of the 4th quarter of 2007 on 7.0.1 
Patch 3. The issue was still open and the workaround it was to expand the 
$DATE$ keyword or $TIMESTAMP$ keyword to a Date or a Timestamp field and use 
that instead of the keyword in the workflow qualifications..

  The problem with using it directly in qualifications is that it expands to a 
wrong value. I think it expands to the value of the keyword (look for the value 
of the keyword in the ar.h file) instead of the date or time value it should 
expand to when used directly in table field or workflow qualifications.

  Hope this helps...

  Cheers
   
  Joe D'Souza
  Remedy Developer / Consultant,
  IBM Global Technology Services,
  Chicago.



  - Original Message 
  From: Thomas Bean <[EMAIL PROTECTED]>
  To: arslist@ARSLIST.ORG
  Sent: Thursday, January 31, 2008 3:33:52 PM
  Subject: Re: SW00263488 - Problems with $DATE$ Keyword.

  Hi Warren,
  That defect came from an issue that I submitted to BMC Support on 3/22/2007. 
  This was the last update I received before the issue was closed:


  

  - Original Message - 
  From: "BMC Customer Support" <[EMAIL PROTECTED]>
  To: <[EMAIL PROTECTED]>
  Sent: Wednesday, June 13, 2007 7:22 AM
  Subject: Re: (ISS03092858, 4-Low) SupID:19340 - $ DATE$ keyword resolves 
  incorrectly in workflow qualifications with DATE fields.


  > Dear Thomas,
  > Our records indicate that you have an open issue (ISS03092858) with a 
  > defect (SW00263488).  The purpose of this email is to notify you that we 
  > are closing the issue that is open with Support and will leave the defect 
  > in an open status pending action from Development.  Please note that the 
  > closing of the issue with Support has no bearing on the status of the 
  > defect.  For your convenience, you can monitor the status of your defect 
  > by going to the support website and then follow these instructions:
  > - Select - View/Update under Issue Management
  > - Select - Defect/RFE/CAR tab
  > - Select - Search
  > Finally, please note that going forward that all issues with defects will 
  > be c losed from the support end and the defect # will be what you will need 
  > to use to track the status of the defect.  If you have any concerns or 
  > questions about this, please feel free to respond via email or at my 
  > number below.
  >
  > Regards,
  > Jorge Batista
  > BMC Remedy Support Manager
  > 925-469-4060
  > [EMAIL PROTECTED]

  

  The support site currently shows the defect status as "Fixed" and it lists 
  the version as 7.0.1.  However, the latest Server release notes for ARS 
  7.0.1 Patch 006 do not have this defect listed under the resolved defects 
  for this or any of the previous patches for ARS 7.0.1.

  Maybe it was fixed in ARS 7.1.0???

  I'm not holding my breath.

  --Thomas

  - Original Message - 
  From: "Warren Baltimore" <[EMAIL PROTECTED]>
  Newsgroups: gmane.comp.crm.arsystem.general
  To: 
  Sent: Thursday, January 31, 2008 12:53 PM
  Subject: SW00263488 - Problems with $DATE$ Keyword.


  > Anybody have any idea of which version SW00263488 ($ DATE$ keyword 
  > resolves
  > incorrectly in workflow qualifications with DATE fields.).
  >
  > It's a bug in at least 7.0.1 patch 2.  I'm just trying to find it so that 
  > I
  > can fix it!
  >
  > Thanks!
  >
  >
  > -- 
  > Warren R. Baltimore II
  > Remedy Developer
  > UW Medicine IT Services
  > School of Medicine
  > University of Washington
  > Box 358220
  > 1325 Fourth Ave, Suite 2000
  > Seattle, WA 98101
  >
  > Th e opinions expressed in this e-mail are in no way those of the 
  > University
  > of Washington, or the State of Washington.  They are my own. 


--
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Re: SW00263488 - Problems with $DATE$ Keyword.

[Joe DeSouza]

Warren, Thomas

I had this problem too towards the end of the 4th quarter of 2007 on 7.0.1 
Patch 3. The issue was still open and the workaround it was to expand the 
$DATE$ keyword or $TIMESTAMP$ keyword to a Date or a Timestamp field and use 
that instead of the keyword in the workflow qualifications..

The problem with using it directly in qualifications is that it expands to a 
wrong value. I think it expands to the value of the keyword (look for the value 
of the keyword in the ar.h file) instead of the date or time value it should 
expand to when used directly in table field or workflow qualifications.

Hope this helps...

Cheers
 
Joe D'Souza
Remedy Developer / Consultant,
IBM Global Technology Services,
Chicago.



- Original Message 
From: Thomas Bean <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, January 31, 2008 3:33:52 PM
Subject: Re: SW00263488 - Problems with $DATE$ Keyword.

Hi Warren,
That defect came from an issue that I submitted to BMC Support on 3/22/2007. 
This was the last update I received before the issue was closed:




- Original Message - 
From: "BMC Customer Support" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, June 13, 2007 7:22 AM
Subject: Re: (ISS03092858, 4-Low) SupID:19340 - $ DATE$ keyword resolves 
incorrectly in workflow qualifications with DATE fields.


> Dear Thomas,
> Our records indicate that you have an open issue (ISS03092858) with a 
> defect (SW00263488).  The purpose of this email is to notify you that we 
> are closing the issue that is open with Support and will leave the defect 
> in an open status pending action from Development.  Please note that the 
> closing of the issue with Support has no bearing on the status of the 
> defect.  For your convenience, you can monitor the status of your defect 
> by going to the support website and then follow these instructions:
> - Select - View/Update under Issue Management
> - Select - Defect/RFE/CAR tab
> - Select - Search
> Finally, please note that going forward that all issues with defects will 
> be closed from the support end and the defect # will be what you will need 
> to use to track the status of the defect.  If you have any concerns or 
> questions about this, please feel free to respond via email or at my 
> number below.
>
> Regards,
> Jorge Batista
> BMC Remedy Support Manager
> 925-469-4060
> [EMAIL PROTECTED]



The support site currently shows the defect status as "Fixed" and it lists 
the version as 7.0.1.  However, the latest Server release notes for ARS 
7.0.1 Patch 006 do not have this defect listed under the resolved defects 
for this or any of the previous patches for ARS 7.0.1.

Maybe it was fixed in ARS 7.1.0???

I'm not holding my breath.

--Thomas

- Original Message - 
From: "Warren Baltimore" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Thursday, January 31, 2008 12:53 PM
Subject: SW00263488 - Problems with $DATE$ Keyword.


> Anybody have any idea of which version SW00263488 ($ DATE$ keyword 
> resolves
> incorrectly in workflow qualifications with DATE fields.).
>
> It's a bug in at least 7.0.1 patch 2.  I'm just trying to find it so that 
> I
> can fix it!
>
> Thanks!
>
>
> -- 
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the 
> University
> of Washington, or the State of Washington.  They are my own.


  

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Re: SW00263488 - Problems with $DATE$ Keyword.

[Thomas Bean]

Hi Warren,
That defect came from an issue that I submitted to BMC Support on 3/22/2007. 
This was the last update I received before the issue was closed:





- Original Message - 
From: "BMC Customer Support" <[EMAIL PROTECTED]>

To: <[EMAIL PROTECTED]>
Sent: Wednesday, June 13, 2007 7:22 AM
Subject: Re: (ISS03092858, 4-Low) SupID:19340 - $ DATE$ keyword resolves 
incorrectly in workflow qualifications with DATE fields.




Dear Thomas,
Our records indicate that you have an open issue (ISS03092858) with a 
defect (SW00263488).  The purpose of this email is to notify you that we 
are closing the issue that is open with Support and will leave the defect 
in an open status pending action from Development.   Please note that the 
closing of the issue with Support has no bearing on the status of the 
defect.   For your convenience, you can monitor the status of your defect 
by going to the support website and then follow these instructions:

- Select - View/Update under Issue Management
- Select - Defect/RFE/CAR tab
- Select - Search
Finally, please note that going forward that all issues with defects will 
be closed from the support end and the defect # will be what you will need 
to use to track the status of the defect.  If you have any concerns or 
questions about this, please feel free to respond via email or at my 
number below.


Regards,
Jorge Batista
BMC Remedy Support Manager
925-469-4060
[EMAIL PROTECTED]




The support site currently shows the defect status as "Fixed" and it lists 
the version as 7.0.1.  However, the latest Server release notes for ARS 
7.0.1 Patch 006 do not have this defect listed under the resolved defects 
for this or any of the previous patches for ARS 7.0.1.


Maybe it was fixed in ARS 7.1.0???

I'm not holding my breath.

--Thomas

- Original Message - 
From: "Warren Baltimore" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Thursday, January 31, 2008 12:53 PM
Subject: SW00263488 - Problems with $DATE$ Keyword.


Anybody have any idea of which version SW00263488 ($ DATE$ keyword 
resolves

incorrectly in workflow qualifications with DATE fields.).

It's a bug in at least 7.0.1 patch 2.  I'm just trying to find it so that 
I

can fix it!

Thanks!


--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the 
University
of Washington, or the State of Washington.  They are my own. 


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Re: Remedy and Crystal Reports XI

[Kathy Morris]

Hi,
 
We are on 7.1 AR Server.  I see the "Report" form that contains the  .rpt.  I 
would like to pass parameters for each report and received the  results in 
the report generated in Remedy.  Sounds like I can run the  reports without 
Crystal Server.  I have Crystal Developer to  build the reports, which is 
saving 
the .rpt file.  I will need to run the  reports from Mid Tier also.  I am in 
the discovery phase trying  to determine if I need to integrate with the 
Crystal 
XI Server and the benefits  of one design over the other.  It would be a big 
help if I can see the  integration paper you have.  I have the plug-in 
documentation from Remedy's  website  - I will dig deeper and see if there is 
some 
more info. 
 
Thanks
 
 
In a message dated 1/31/2008 11:30:47 A.M. Pacific Standard Time,  
[EMAIL PROTECTED] writes:

Hi  Kathy...

You can run these reports directly from Remedy.  There is  a tight
integration between Remedy & Crystal Reports.

However  this depends on what version of Remedy and what version of
Crystal (see  compatibility matrix).

BMC have a number of white papers on their  website that outline how to
do this type of integration.

If you are  running ITSM 6 OR 7 there is a form that stores all your
Crystal Reports as  an attachment.  This will allow you to run the
report directly or pass  parameters.

Now if you are talking about integrating Crystal Enterprise  Server
directly with Remedy Server - this can be a bit more time  consuming.

I have not tried Version 7 & Crystal XI, but I do have  white paper on
how to do Crystal X Server & Version 7 (more of a  trouble shooting
guide on how to tintegrate with windows server 2003,  mid-tier, and
IIS).  Let me know if you need this - I can send it to  you after I
delete the client name...



On Jan 31, 1:48 pm,  Kathy Morris <[EMAIL PROTECTED]> wrote:
> Hi,
>
>  If I develop reports using Crystal Reports XI -- how do I run  the  
reports in
> remedy? Are these developed reports treated as any other  .rpt  file? In 
other
> words, are the .rpt files kept on the Remedy  server and I write  workflow 
to
> call the .rpt file? Or is it best  to store the reports on the  Crystal 
Server
> and call the reports  thru the AR system ODBC?
>
> If I build workflow where a user  selects certain  values from two menus on 
a
> Remedy form, how do I  get this to run the query  in Crystal?
>
>  **Start the year off right.  Easy ways to stay in  shape. 
http://body.aol.com/fitness/winter-exercise?NCID=aolcmp0030002489
>
>  
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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Rick Cook]

Yeah, it sometimes happens on machines with dual NICs, where one was not
designated as the primary.  If the machine gets bounced for some reason, it
can be inadvertantly switched, and poof - your licenses are no good against
that NIC.

Good catch, Jeff.

Rick

On 1/31/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
>
> **
>
> Jeff,
>
>
>
> Thanks – that sounds like it's worth investigating.
>
>
>
>   [image: American Systems Logo]  Mike Pugh
> Software Engineer
>
> 13990 Parkeast Circle
> Chantilly, VA 20151
> www.AmericanSystems.com  phone: (703)
> 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
> "Contractor of the Year - 5th Annual Greater Washington Government
> Contractor Awards"
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Jeff Lockemy
> *Sent:* Thursday, January 31, 2008 2:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Strange behavior - ITSM Applications suddenly unlicensed
> and getting errors left and right
>
>
>
> **
>
> Hi Harry,
>
>
>
> I saw problems with a server or apps becoming suddenly "unlicensed" in the
> past.  Usually it was because of NIC problems - Remedy could not validate
> the MAC of the NIC against to the license keys.  When I fixed the NIC (or
> disabled a second NIC that was causing confusion) and restarted ARS the
> problem went away.  Some intermittent NIC issues might also explain SQL
> errors if the NIC experienced an issue or interruption during a SQL
> operation (assuming that your database server is on another box).
>
>
>
> Not necessarily your problem, but might be a worth a check…
>
>
>
> Cheers,
> Jeff
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Harry Pugh
> *Sent:* Wednesday, January 30, 2008 8:16 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Strange behavior - ITSM Applications suddenly unlicensed and
> getting errors left and right
>
>
>
> **
>
> Hi,
>
>
>
> To add to the performance problems we've had, I just ran into the
> strangest issue over the past 30 minutes. To the best of my knowledge – no
> changes have been pushed to production since last Friday (our staging
> environment where I do development is completely fine). We're running
> ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server).
>
>
>
> I log into Remedy and I go to Incident Management and an error comes up
> that says there is an Invalid Object Container and that Incident Management
> is not licensed (unfortunately I do not have a screenshot of the error
> message). I check the error log file and notice:
>
>
>
> Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database (ARERR
> 302) *(repeat 5x above)*
>
> Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
> database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL
> Server 21) (ARERR 552)
>
>
>
> Earlier at 21:54:06, there are several hundred of those "Entry does not
> exist in database" messages followed by the final Fatal Error message.
>
>
>
> I restart the ARServer service and log back into Remedy – now the Home
> Page Quick Links are all jumbled together, unsorted, and missing the
> application names.
>
>
>
> I'm getting all sorts of active link error messages relating to user
> preferences, server entries, and Incident Management not being licensed.
> Flashboards were also 50/50 whether or not they showed up or displayed an
> ARERROR message.
>
>
>
> I verified our server licenses and our licenses were still in there (for
> ARServer and ITSM). So I go to the Server Info console to turn on logging –
> I turn on logging for SQL, API, and THREAD then I log out and back in – *now
> suddenly everything works fine.*
>
> * *
>
> I then turned logging off and everything still works fine as of right now.
>
>
>
> Has anyone ever run into this? Any idea what might have caused it? Why
> would turning on logging fix it (or is this just coincidence)?
>
>
>
> Thanks!
>
>
>
> [image: American Systems Logo]
>
> *Mike Pugh*
>
> *Software Engineer*
>
>
> 13990 Parkeast Circle
> Chantilly, VA 20151
> www.AmericanSystems.com 
>
> phone: (703) 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
>
> *
> "Contractor of the Year - 5th Annual Greater Washington Government
> Contractor Awards"*
>
> LEGAL DISCLAIMER: The information in this email is confidential and may be
> legally privileged. It is intended solely for the addressee. Access to this
> email by anyone else is unauthorized. If you are not the intended recipient,
> any disclosure, copying, distribution or any action taken or omitted to be
> taken in reliance on it, is prohibited and may be unlawful.
>
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> html___
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Remedy Developers, Architects, Trainers, Project Managers and Business Analysts- Permanent Employment Opportunities

[Melissa Wish]

Column Technologies provides infrastructure management solutions to help our
clients manage the quality and delivery of IT Services.  We offer expertise
in process consulting, system design and implementation, application
development, customer support, hosting, remote administration, and training
in products, processes, and ITIL best practices. 

Our commitment to quality has enabled us to expand nationally and achieve a
compounded annual growth rate averaging 60% per year, with a direct
employee-hire ratio of 95%. In 2006, Inc. Magazine honored Column
Technologies with a place on the Inc. 500 list, identifying Column as one of
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We use a mix of Best Practice Methodologies, including ITIL and Prince2.
Column Technologies has delivered over 500 successful service management
solutions for clients ranging from Fortune 500 corporations to small
businesses.  We are the ideal strategic partner for service delivery and
support. For more information about Column Technologies, visit
 www.columnit.com. 

We are hiring  Mid and Senior Level Remedy Developers, Business Analysts,
Project Managers, Trainers and Architects throughout the US.  If you're
interested in applying, please email your resume as a Word or PDF document
to   [EMAIL PROTECTED]  No recruiters please.
These are permanent opportunities only - no contractors .  
 
Free Cutting Edge Training/Certifications 
Competitive Pay and Bonus Programs
Cell Phone and Home Internet Connection Stipend
Health, vision, dental, life, and  long/short term disability insurance
Unlimited 401K match!
Paid vacation
Employee Assistance Program Services
Use of Laptop 
Corporate Card

 

You will primarily serve our customers who are located in your region but
travel will be required based on project needs.

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email:   [EMAIL PROTECTED] 
  www.columnit.com 
BMC Remedy Partner of the Year 2000 - 2006  
BMC Fastest Growing Worldwide Partner - 2006 
Inc. 500 Fastest Growing Private Companies - 2006 
BMC 2007 Americas and Worldwide Top Solution Provider 


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No sending emails after power off

[PCR Remedy]

Hi, I have a problem with email engine. All seem its ok, I don't get any
error with -Debug, at Email Error form and log, I also tried arsql y arapi
logs
The email message just keeps in YES status.

I already reinstall the ARS and the email engine and check connectivity with
the email server and port.
There are not firewall rules. I reinstalled the java, too.

The production Servers works fine until a problem with site's air
conditioning system that turn off the servers. After that the emails doesn't
go out.

The worst part is that we have a Failover Server where the email engine have
the same behavior.

Could you please give me another clue where to look up?

Thanks.

PCr

Red Hat Enterprise Linux AS release 4 (Nahant Update 6)
Oracle 10.2.0, Client 9
Remedy ARS/Email Engine 6.3 patch 23
Customer Service 5.6
Load Balancer

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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Harry Pugh]

Jeff,

 

Thanks - that sounds like it's worth investigating.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy
Sent: Thursday, January 31, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed
and getting errors left and right

 

** 

Hi Harry,

 

I saw problems with a server or apps becoming suddenly "unlicensed" in
the past.  Usually it was because of NIC problems - Remedy could not
validate the MAC of the NIC against to the license keys.  When I fixed
the NIC (or disabled a second NIC that was causing confusion) and
restarted ARS the problem went away.  Some intermittent NIC issues might
also explain SQL errors if the NIC experienced an issue or interruption
during a SQL operation (assuming that your database server is on another
box).

 

Not necessarily your problem, but might be a worth a check...

 

Cheers,
Jeff

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, January 30, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right

 

** 

Hi,

 

To add to the performance problems we've had, I just ran into the
strangest issue over the past 30 minutes. To the best of my knowledge -
no changes have been pushed to production since last Friday (our staging
environment where I do development is completely fine). We're running
ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB
server).

 

I log into Remedy and I go to Incident Management and an error comes up
that says there is an Invalid Object Container and that Incident
Management is not licensed (unfortunately I do not have a screenshot of
the error message). I check the error log file and notice:

 

Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database
(ARERR 302) (repeat 5x above)

Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM
(SQL Server 21) (ARERR 552)

 

Earlier at 21:54:06, there are several hundred of those "Entry does not
exist in database" messages followed by the final Fatal Error message.

 

I restart the ARServer service and log back into Remedy - now the Home
Page Quick Links are all jumbled together, unsorted, and missing the
application names. 

 

I'm getting all sorts of active link error messages relating to user
preferences, server entries, and Incident Management not being licensed.
Flashboards were also 50/50 whether or not they showed up or displayed
an ARERROR message.

 

I verified our server licenses and our licenses were still in there (for
ARServer and ITSM). So I go to the Server Info console to turn on
logging - I turn on logging for SQL, API, and THREAD then I log out and
back in - now suddenly everything works fine.

 

I then turned logging off and everything still works fine as of right
now.

 

Has anyone ever run into this? Any idea what might have caused it? Why
would turning on logging fix it (or is this just coincidence)?

 

Thanks!

 

 

Mike Pugh

Software Engineer


13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com  

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]


"Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards"

LEGAL DISCLAIMER: The information in this email is confidential and may
be legally privileged. It is intended solely for the addressee. Access
to this email by anyone else is unauthorized. If you are not the
intended recipient, any disclosure, copying, distribution or any action
taken or omitted to be taken in reliance on it, is prohibited and may be
unlawful.



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

Mike Pugh
Software Engineer

AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]

"Contractor of the Year - 5th Annual Greater Washington Government Contractor 
Awards"

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<><>

Re: Remedy and Crystal Reports XI

[Elry]

Hi Kathy...

You can run these reports directly from Remedy.  There is a tight
integration between Remedy & Crystal Reports.

However this depends on what version of Remedy and what version of
Crystal (see compatibility matrix).

BMC have a number of white papers on their website that outline how to
do this type of integration.

If you are running ITSM 6 OR 7 there is a form that stores all your
Crystal Reports as an attachment.  This will allow you to run the
report directly or pass parameters.

Now if you are talking about integrating Crystal Enterprise Server
directly with Remedy Server - this can be a bit more time consuming.

I have not tried Version 7 & Crystal XI, but I do have white paper on
how to do Crystal X Server & Version 7 (more of a trouble shooting
guide on how to tintegrate with windows server 2003, mid-tier, and
IIS).  Let me know if you need this - I can send it to you after I
delete the client name...



On Jan 31, 1:48 pm, Kathy Morris <[EMAIL PROTECTED]> wrote:
> Hi,
>
> If I develop reports using Crystal Reports XI -- how do I run  the reports in
> remedy? Are these developed reports treated as any other .rpt  file? In other
> words, are the .rpt files kept on the Remedy server and I write  workflow to
> call the .rpt file? Or is it best to store the reports on the  Crystal Server
> and call the reports thru the AR system ODBC?
>
> If I build workflow where a user selects certain  values from two menus on a
> Remedy form, how do I get this to run the query  in Crystal?
>
> **Start the year off right.  Easy ways to stay in shape.
> http://body.aol.com/fitness/winter-exercise?NCID=aolcmp0030002489
>
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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Jeff Lockemy]

Hi Harry,

 

I saw problems with a server or apps becoming suddenly "unlicensed" in the
past.  Usually it was because of NIC problems - Remedy could not validate
the MAC of the NIC against to the license keys.  When I fixed the NIC (or
disabled a second NIC that was causing confusion) and restarted ARS the
problem went away.  Some intermittent NIC issues might also explain SQL
errors if the NIC experienced an issue or interruption during a SQL
operation (assuming that your database server is on another box).

 

Not necessarily your problem, but might be a worth a check.

 

Cheers,
Jeff

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, January 30, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right

 

** 

Hi,

 

To add to the performance problems we've had, I just ran into the strangest
issue over the past 30 minutes. To the best of my knowledge - no changes
have been pushed to production since last Friday (our staging environment
where I do development is completely fine). We're running ARServer 7.1 and
ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server).

 

I log into Remedy and I go to Incident Management and an error comes up that
says there is an Invalid Object Container and that Incident Management is
not licensed (unfortunately I do not have a screenshot of the error
message). I check the error log file and notice:

 

Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database (ARERR
302) (repeat 5x above)

Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL
Server 21) (ARERR 552)

 

Earlier at 21:54:06, there are several hundred of those "Entry does not
exist in database" messages followed by the final Fatal Error message.

 

I restart the ARServer service and log back into Remedy - now the Home Page
Quick Links are all jumbled together, unsorted, and missing the application
names. 

 

I'm getting all sorts of active link error messages relating to user
preferences, server entries, and Incident Management not being licensed.
Flashboards were also 50/50 whether or not they showed up or displayed an
ARERROR message.

 

I verified our server licenses and our licenses were still in there (for
ARServer and ITSM). So I go to the Server Info console to turn on logging -
I turn on logging for SQL, API, and THREAD then I log out and back in - now
suddenly everything works fine.

 

I then turned logging off and everything still works fine as of right now.

 

Has anyone ever run into this? Any idea what might have caused it? Why would
turning on logging fix it (or is this just coincidence)?

 

Thanks!

 


American Systems Logo

Mike Pugh

Software Engineer


13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com  

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]



"Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards"


LEGAL DISCLAIMER: The information in this email is confidential and may be
legally privileged. It is intended solely for the addressee. Access to this
email by anyone else is unauthorized. If you are not the intended recipient,
any disclosure, copying, distribution or any action taken or omitted to be
taken in reliance on it, is prohibited and may be unlawful.



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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<>

Re: Audit Reporting - ITSM 7

[T. Dee]

Is there any "out of the box" reports in ITSM 7.0 that print out the
audit diary?


On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> Not in any meaningful (i.e., statistical) way.  You can of course show
> the log for any case which has it's uses but all in all the record
> format is much more friendly.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, January 30, 2008 12:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Audit Reporting - ITSM 7
>
> So if I leave it as "log" is there a way to report on this?
>
> Thanks!
>
> On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> > You can change the audit format from "log" to "record" in the form
> > properties.
> >
> > Log format is not particularly useful for anything IMHO.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Wednesday, January 30, 2008 11:52 AM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: Audit Reporting - ITSM 7
> >
> > Has anyone done an audit report in Crystal?
> >
> > The auditing is great, however, it is hard to follow when you are
> > looking at it on the Form.  I wish they had done it as separate
> > entries into a Form instead of a diary field.
> >
> > __
> > __
> > ___
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> >
>
> 
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Re: Remedy 7.0.01 Patch 6 Questions

[ZHANG, ERIC L]

I always use manual install process to replace related files if
possible.  That way you can restore AR System to previous state if
anything is wrong.  I don't trust their patch installer.

Eric

-Original Message-
From: Steve Burke [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, January 29, 2008 4:17 PM
Subject: Re: Remedy 7.0.01 Patch 6 Questions

We have applied the patch and found it currupted every form we had
noting that our system is heavily modified. We have gone back to BMC
and they say it has worked as intended

On 1/19/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
> ** I've installed 7.0.x Patch 6 on a fresh ITSM 7.0.3
> (Incident/Problem/Change/Asset/SLM on ARS 7.1 patch 1) and
> various forms become corrupted such as the HPD:Help Desk.  Patch 4
also
> fails (which is applied as part of the patch 6 installer).
> Have also tried installing the patch 6 installer on ITSM 7.0.2 and
same
> thing happens.
> Has anyone else experienced form corruption when applying the 7.0.x
patch?
> This was done on Windows 2003 Server, MS SQL 2005 and Oracle 10g R2.
>
> Jason Clarke.
>
>
> On 18/01/2008, Jase Brandon <[EMAIL PROTECTED]> wrote:
> > **
> > Hello All,
> > I just upgraded my dev system from 7.0.01 to 7.0.01 Patch6.
> > Now, everytime I submit and incident, or anything... I get the
standard
> database timeout error, "transaction has been accepted and will
usually be
> processed, etc."
> > When I check, the record is being created, but getting the dbase
timeout
> on every submission.
> > Has anyone else seen this issue with Patch 6? I can't get anything
out of
> support yet, just wondering is the real guru's had seen this or any
other
> odd behaviour with Patch 6.
> > Any suggestions? I have checked all the logs and don't see anything
> jumping out at me.
> >
> > Thanks in Advance,
> >
> > Jase Brandon__Platinum Sponsor: www.rmsportal.com ARSlist: "Where
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Re: Setting values to the Advanced Search bar

[Elry]

Hey Stephen...

If all else fails there are always old reliable macros...

Here is one scenario of what you could do:

1) Record a macro with an advanced query statement filled out.
2) Edit the macro with notepad and replace the query string with your
prompt enclosed in dollar signs:

TEST 2
Set-schema: INAC:CFG:DATA:MNT:Menu_Items_System
elry-58c
Query: 
 $ENTER QUERY STRING$
Form-open:
Form-entry-list: 0
Form-final: modify
@
end

3) Create a form that would have a field (i.e. "Advanced String") to
store your advanced query strings.
4) Create a way for your user to make different Advanced String
selections (i.e. a menu); therefore, once a menu choice is made
the "Advanced String" would be populated.
5) You could then use a button to activate an active link that would
run a macro that would use your Advanced String field as a parameter
in the macro
that you edited.

Just tried it - seems to work ok...

A little old-fashioned, but I think it should work (just remember that
workflow that fires macros reduces efficiency)

Good Luck bud...


On Jan 31, 1:05 pm, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
> If BMC wants you to remove it, how else can you do things such as
> checking the advanced search criteria when users execute a search? We
> have workflow that requires users to use the advanced bar when they do a
> search unless they specified something in our indexed field in the QBE
> portion. It encourages them to make better searches. I'd like to keep
> that functionality in 7.0.
>
> I've got a 7.0.1 patch 5 test server and my workflow still works. So
> maybe it doesn't affect my system... or I haven't noticed the side
> effects yet.
>
> Chad Hall
> (501) 342-2650
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, January 30, 2008 4:36 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Setting values to the Advanced Search bar
>
> Hi,
>
> Just add a display-only character-field with id 1005.
>
> I tried AR Admin 6.3, 7.0 and 7.1. They all had the Form -> Form Action
> Fields menu. You have to open the form first.
>
> Because of the issues, I would advice against using it... I was kind of
> dissapointed when BMC Support told us that it was not supported and
> asked
> us to remove it...
>
> Best Regards - Misi, RRR AB,http://rrr.se/sv/
>
> > So possibly it would work with my 6.3 but when I upgrade to 7.x it'll
> > probably fail. I know that when we do searches now it does add other
> > search
> > variables to the string. You can see it when you go to the
> Actions-->View
> > Recent Searches. I remember Doug talking about adding other variables
> to
> > the
> > string so the admins could control what is being searched. Maybe
> that's
> > why
> > I never new about that field.
>
> > But actually I don't have the option in my Admin tool to add as Frank
> > suggested above.
>
> > On 1/29/08, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
>
> >> Hi,
>
> >> I have had problems with field 1005, and support declared that it was
> >> not
> >> supported any more. This was in version 7.0.
>
> >> The problem was that the system added some strange things to the
> select
> >> statement when doing searches through the Windows Client. We had no
> >> workflow that modified the content of the field, it was enough that
> the
> >> field existed...
>
> >>Best Regards - Misi, RRR AB,http://www.rrr.se
>
> >> Products from RRR Scandinavia:
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> >> logs.
> >> * RRR|Translator - Manage and automate your language translations.
> >> Find these products, and many free tools and utilities, at
> >>http://rrr.se.
>
> >> > Add field a field to your with field id 1005, Search Bar. You can
> do
> >> > this by opening a form, click tool bar Form and then Form Action
> >> > fields.
>
> >> > On Jan 28, 2008 4:30 PM, Arner, Todd <[EMAIL PROTECTED]> wrote:
> >> >> **
>
> >> >> Have you looked into using the defined searches function?  I don't
> >> >> remember
> >> >> if it is supported on the 6.3 mid-tier but it is on 7.x.  You set
> the
> >> >> defined search from the Admin Tool by going to the view properties
> >> >> dialog of
> >> >> the form.  Then to access the search click on the Search menu from
> >> the
> >> >> mid-tier or action menu from the user tool.
>
> >> >> HTH,
> >> >> Todd Arner
> >> >> Great Lakes Educational Loan Services Inc.
>
> >> >>  __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers
> >> Are"
> >> >> html___
>
> 
> ___
> >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> >> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers
> Are"
>
> >> > --
> >> > This message was scanned by ESVA and is believed to be clean.
>
> ___

SW00263488 - Problems with $DATE$ Keyword.

[Warren Baltimore]

Anybody have any idea of which version SW00263488 ($ DATE$ keyword resolves
incorrectly in workflow qualifications with DATE fields.).

It's a bug in at least 7.0.1 patch 2.  I'm just trying to find it so that I
can fix it!

Thanks!


-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Remedy and Crystal Reports XI

[Kathy Morris]

Hi,
 
If I develop reports using Crystal Reports XI -- how do I run  the reports in 
remedy? Are these developed reports treated as any other .rpt  file? In other 
words, are the .rpt files kept on the Remedy server and I write  workflow to 
call the .rpt file? Or is it best to store the reports on the  Crystal Server 
and call the reports thru the AR system ODBC?
 
If I build workflow where a user selects certain  values from two menus on a 
Remedy form, how do I get this to run the query  in Crystal?
 



**Start the year off right.  Easy ways to stay in shape. 
http://body.aol.com/fitness/winter-exercise?NCID=aolcmp0030002489

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Re: Several instances of ARS on one Solaris server

[Grooms, Frederick W]

Are both servers trying to use portmapper?  One of them must be set not
to use portmapper and just use a specific TCP port.  It sounds like the
1st server is set up to use both a port and portmapper.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dmitry Bezhenar
Sent: Thursday, January 31, 2008 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Several instances of ARS on one Solaris server


** 

Did you manage to start them simultaneously?

 

I can only run one at a time, the other one cannot be started due to 

 

AR System Server unable to create (390600, 2071) for TCP.

 

The first server runs on a different port (2063)..

 

Any ideas?

 

Thank you!

 

Regards,

Dmitry.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci
Sent: 30 January 2008 21:24
To: arslist@ARSLIST.ORG
Subject: Re: Several instances of ARS on one Solaris server

 

** 

Dmitry,  just FYI, did this on Windows.
One consideration was to install it (different version) in a different
directory.  Also, DB instance should be different name.
There was once a KB article regarding this.  Don't know if it is still
out there.
 
good luck.

Joe




> Date: Wed, 30 Jan 2008 12:47:01 -0500
> From: [EMAIL PROTECTED]
> Subject: Re: Several instances of ARS on one Solaris server
> To: arslist@ARSLIST.ORG
> 
> Yes
> 
> Axton Grams
> 
> On Jan 30, 2008 12:45 PM, Dmitry Bezhenar
<[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Hi ARSlist,
> >
> >
> >
> > I would like to install both ARS6.3 and ARS7 on the same Solaris
> > 10/Oracle10g box.
> >
> >
> >
> > Is it possible?
> >
> >
> >
> > Thank you.
> >
> >
> >
> > Regards,
> >
> > Dmitry.
> >
> >
> > No virus found in this outgoing message.
> > Checked by AVG Free Edition.
> > Version: 7.5.516 / Virus Database: 269.19.16 - Release Date:
29/01/2008
> > 00:00
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
> > html___
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"





Shed those extra pounds with MSN and The Biggest Loser! Learn more.
 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.19.16 - Release Date: 29/01/2008
00:00


No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.19.16/1250 - Release Date:
29/01/2008 22:20


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[haeyoon . lee]

I've had this happen to me..
It was resolved the same way... it just corrected itself after 5 mins.

On Jan 31, 12:43 pm, Harry Pugh <[EMAIL PROTECTED]>
wrote:
> Thanks - I'll be on the lookout for that if it happens again.
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
> Sent: Thursday, January 31, 2008 12:28 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed
> and getting errors left and right
>
> **
>
> Hi Harry,
>
> I had that happen recently on our dev server... somehow the ar.cfg file
> had become corrupted and the server name was incorrect.
>
> I changed the server name back to the right name, and viola`, everything
> worked fine again..
>
> Hope this helps..
>
> Thanks,
>
> Jase Brandon
>
> On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi,
>
> To add to the performance problems we've had, I just ran into the
> strangest issue over the past 30 minutes. To the best of my knowledge -
> no changes have been pushed to production since last Friday (our staging
> environment where I do development is completely fine). We're running
> ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB
> server).
>
> I log into Remedy and I go to Incident Management and an error comes up
> that says there is an Invalid Object Container and that Incident
> Management is not licensed (unfortunately I do not have a screenshot of
> the error message). I check the error log file and notice:
>
> Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database
> (ARERR 302) (repeat 5x above)
>
> Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
> database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM
> (SQL Server 21) (ARERR 552)
>
> Earlier at 21:54:06, there are several hundred of those "Entry does not
> exist in database" messages followed by the final Fatal Error message.
>
> I restart the ARServer service and log back into Remedy - now the Home
> Page Quick Links are all jumbled together, unsorted, and missing the
> application names.
>
> I'm getting all sorts of active link error messages relating to user
> preferences, server entries, and Incident Management not being licensed.
> Flashboards were also 50/50 whether or not they showed up or displayed
> an ARERROR message.
>
> I verified our server licenses and our licenses were still in there (for
> ARServer and ITSM). So I go to the Server Info console to turn on
> logging - I turn on logging for SQL, API, and THREAD then I log out and
> back in - now suddenly everything works fine.
>
> I then turned logging off and everything still works fine as of right
> now.
>
> Has anyone ever run into this? Any idea what might have caused it? Why
> would turning on logging fix it (or is this just coincidence)?
>
> Thanks!
>
> Error! Filename not specified.
>
> Mike Pugh
>
> Software Engineer
>
> 13990 Parkeast Circle
> Chantilly, VA 20151www.AmericanSystems.com
>
> phone: (703) 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
>
> "Contractor of the Year - 5th Annual Greater Washington Government
> Contractor Awards"
>
> LEGAL DISCLAIMER: The information in this email is confidential and may
> be legally privileged. It is intended solely for the addressee. Access
> to this email by anyone else is unauthorized. If you are not the
> intended recipient, any disclosure, copying, distribution or any action
> taken or omitted to be taken in reliance on it, is prohibited and may be
> unlawful.
>
> __Platinum Sponsor:www.rmsportal.com
> ARSlist: "Where the Answers Are" html___
>
> __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> html___
>
> Mike Pugh
> Software Engineer
>
> AMERICAN SYSTEMS
> 13990 Parkeast Circle
> Chantilly, VA 20151www.AmericanSystems.com
>
> phone: (703) 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
>
> "Contractor of the Year - 5th Annual Greater Washington Government Contractor 
> Awards"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
>  logo.gif
> 4KViewDownload

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Re: Setting values to the Advanced Search bar

[Hall Chad - chahal]

If BMC wants you to remove it, how else can you do things such as
checking the advanced search criteria when users execute a search? We
have workflow that requires users to use the advanced bar when they do a
search unless they specified something in our indexed field in the QBE
portion. It encourages them to make better searches. I'd like to keep
that functionality in 7.0.

I've got a 7.0.1 patch 5 test server and my workflow still works. So
maybe it doesn't affect my system... or I haven't noticed the side
effects yet.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 30, 2008 4:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Setting values to the Advanced Search bar

Hi,

Just add a display-only character-field with id 1005.

I tried AR Admin 6.3, 7.0 and 7.1. They all had the Form -> Form Action
Fields menu. You have to open the form first.

Because of the issues, I would advice against using it... I was kind of
dissapointed when BMC Support told us that it was not supported and
asked
us to remove it...

Best Regards - Misi, RRR AB, http://rrr.se/sv/


> So possibly it would work with my 6.3 but when I upgrade to 7.x it'll
> probably fail. I know that when we do searches now it does add other
> search
> variables to the string. You can see it when you go to the
Actions-->View
> Recent Searches. I remember Doug talking about adding other variables
to
> the
> string so the admins could control what is being searched. Maybe
that's
> why
> I never new about that field.
>
> But actually I don't have the option in my Admin tool to add as Frank
> suggested above.
>
>
>
>
> On 1/29/08, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
>>
>> Hi,
>>
>> I have had problems with field 1005, and support declared that it was
>> not
>> supported any more. This was in version 7.0.
>>
>> The problem was that the system added some strange things to the
select
>> statement when doing searches through the Windows Client. We had no
>> workflow that modified the content of the field, it was enough that
the
>> field existed...
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > Add field a field to your with field id 1005, Search Bar. You can
do
>> > this by opening a form, click tool bar Form and then Form Action
>> > fields.
>> >
>> > On Jan 28, 2008 4:30 PM, Arner, Todd <[EMAIL PROTECTED]> wrote:
>> >> **
>> >>
>> >> Have you looked into using the defined searches function?  I don't
>> >> remember
>> >> if it is supported on the 6.3 mid-tier but it is on 7.x.  You set
the
>> >> defined search from the Admin Tool by going to the view properties
>> >> dialog of
>> >> the form.  Then to access the search click on the Search menu from
>> the
>> >> mid-tier or action menu from the user tool.
>> >>
>> >> HTH,
>> >> Todd Arner
>> >> Great Lakes Educational Loan Services Inc.
>> >>
>> >>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>> Are"
>> >> html___
>> >
>> >
>>

___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>> >
>> > --
>> > This message was scanned by ESVA and is believed to be clean.
>> >
>>
>>
>>

___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>
>
>
> --
> Thanks
>
> Steven Pataray
> Senior Analyst, Help Desk
> Bank of Hawaii
> 909 Dillingham Blvd, Honolulu, HI. 96817
> 808 694-5078
>
>

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> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>


Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.


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***

Re: Several instances of ARS on one Solaris server

[Dmitry Bezhenar]

Did you manage to start them simultaneously?

 

I can only run one at a time, the other one cannot be started due to 

 

AR System Server unable to create (390600, 2071) for TCP.

 

The first server runs on a different port (2063)..

 

Any ideas?

 

Thank you!

 

Regards,

Dmitry.

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe Bucci
Sent: 30 January 2008 21:24
To: arslist@ARSLIST.ORG
Subject: Re: Several instances of ARS on one Solaris server

 

** 

Dmitry,  just FYI, did this on Windows.
One consideration was to install it (different version) in a different 
directory.  Also, DB instance should be different name.
There was once a KB article regarding this.  Don't know if it is still out 
there.
 
good luck.

Joe

   _  


> Date: Wed, 30 Jan 2008 12:47:01 -0500
> From: [EMAIL PROTECTED]
> Subject: Re: Several instances of ARS on one Solaris server
> To: arslist@ARSLIST.ORG
> 
> Yes
> 
> Axton Grams
> 
> On Jan 30, 2008 12:45 PM, Dmitry Bezhenar <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Hi ARSlist,
> >
> >
> >
> > I would like to install both ARS6.3 and ARS7 on the same Solaris
> > 10/Oracle10g box.
> >
> >
> >
> > Is it possible?
> >
> >
> >
> > Thank you.
> >
> >
> >
> > Regards,
> >
> > Dmitry.
> >
> >
> > No virus found in this outgoing message.
> > Checked by AVG Free Edition.
> > Version: 7.5.516 / Virus Database: 269.19.16 - Release Date: 29/01/2008
> > 00:00
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"



   _  

Shed those extra pounds with MSN and The Biggest Loser! HYPERLINK 
"http://biggestloser.msn.com/"Learn more.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.19.16 - Release Date: 29/01/2008 00:00


No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.516 / Virus Database: 269.19.16/1250 - Release Date: 29/01/2008 
22:20
 

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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Harry Pugh]

Thanks - I'll be on the lookout for that if it happens again.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Thursday, January 31, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed
and getting errors left and right

 

** 

Hi Harry,

I had that happen recently on our dev server... somehow the ar.cfg file
had become corrupted and the server name was incorrect.

I changed the server name back to the right name, and viola`, everything
worked fine again..

Hope this helps..

 

Thanks,

 

Jase Brandon



 

On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote: 

** 

Hi,

 

To add to the performance problems we've had, I just ran into the
strangest issue over the past 30 minutes. To the best of my knowledge -
no changes have been pushed to production since last Friday (our staging
environment where I do development is completely fine). We're running
ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB
server).

 

I log into Remedy and I go to Incident Management and an error comes up
that says there is an Invalid Object Container and that Incident
Management is not licensed (unfortunately I do not have a screenshot of
the error message). I check the error log file and notice:

 

Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database
(ARERR 302) (repeat 5x above)

Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM
(SQL Server 21) (ARERR 552)

 

Earlier at 21:54:06, there are several hundred of those "Entry does not
exist in database" messages followed by the final Fatal Error message.

 

I restart the ARServer service and log back into Remedy - now the Home
Page Quick Links are all jumbled together, unsorted, and missing the
application names. 

 

I'm getting all sorts of active link error messages relating to user
preferences, server entries, and Incident Management not being licensed.
Flashboards were also 50/50 whether or not they showed up or displayed
an ARERROR message.

 

I verified our server licenses and our licenses were still in there (for
ARServer and ITSM). So I go to the Server Info console to turn on
logging - I turn on logging for SQL, API, and THREAD then I log out and
back in - now suddenly everything works fine.

 

I then turned logging off and everything still works fine as of right
now.

 

Has anyone ever run into this? Any idea what might have caused it? Why
would turning on logging fix it (or is this just coincidence)?

 

Thanks!

 

Error! Filename not specified.

Mike Pugh

Software Engineer


13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com  

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]


"Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards"

LEGAL DISCLAIMER: The information in this email is confidential and may
be legally privileged. It is intended solely for the addressee. Access
to this email by anyone else is unauthorized. If you are not the
intended recipient, any disclosure, copying, distribution or any action
taken or omitted to be taken in reliance on it, is prohibited and may be
unlawful.



__Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

Mike Pugh
Software Engineer

AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]

"Contractor of the Year - 5th Annual Greater Washington Government Contractor 
Awards"

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<>

CMDB webservices

[Rudolf Schwarzkopf]

Hi list!

I'm trying to create, set and get CMDB Instances using webservices.
Reading CMDB's Developer's Reference Guide I found the wsdl description for
these operations and the data structures used.
However, there is no definition of the namespaces used, so I can't create
the definitions wsdl tag for my wsdl files.
Is there any example wsdl file somewhere for these CMDB webservices?
Or am I missing something? I'm new to webservices...

System:
ARS Server 7.1 Patch 5
CMDB 2.1

Thanks a lot,

Rudolf

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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Jase Brandon]

Hi Harry,
I had that happen recently on our dev server... somehow the ar.cfg file had
become corrupted and the server name was incorrect.
I changed the server name back to the right name, and viola`, everything
worked fine again..
Hope this helps..

Thanks,

Jase Brandon



On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi,
>
>
>
> To add to the performance problems we've had, I just ran into the
> strangest issue over the past 30 minutes. To the best of my knowledge – no
> changes have been pushed to production since last Friday (our staging
> environment where I do development is completely fine). We're running
> ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server).
>
>
>
> I log into Remedy and I go to Incident Management and an error comes up
> that says there is an Invalid Object Container and that Incident Management
> is not licensed (unfortunately I do not have a screenshot of the error
> message). I check the error log file and notice:
>
>
>
> Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database (ARERR
> 302) *(repeat 5x above)*
>
> Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
> database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL
> Server 21) (ARERR 552)
>
>
>
> Earlier at 21:54:06, there are several hundred of those "Entry does not
> exist in database" messages followed by the final Fatal Error message.
>
>
>
> I restart the ARServer service and log back into Remedy – now the Home
> Page Quick Links are all jumbled together, unsorted, and missing the
> application names.
>
>
>
> I'm getting all sorts of active link error messages relating to user
> preferences, server entries, and Incident Management not being licensed.
> Flashboards were also 50/50 whether or not they showed up or displayed an
> ARERROR message.
>
>
>
> I verified our server licenses and our licenses were still in there (for
> ARServer and ITSM). So I go to the Server Info console to turn on logging –
> I turn on logging for SQL, API, and THREAD then I log out and back in – *now
> suddenly everything works fine.*
>
> * *
>
> I then turned logging off and everything still works fine as of right now.
>
>
>
> Has anyone ever run into this? Any idea what might have caused it? Why
> would turning on logging fix it (or is this just coincidence)?
>
>
>
> Thanks!
>
>   [image: American Systems Logo]  Mike Pugh
> Software Engineer
>
> 13990 Parkeast Circle
> Chantilly, VA 20151
> www.AmericanSystems.com  phone: (703)
> 968-5265
> mobile: (203) 434-5082
> [EMAIL PROTECTED]
> "Contractor of the Year - 5th Annual Greater Washington Government
> Contractor Awards"
>LEGAL DISCLAIMER: The information in this email is confidential and may
> be legally privileged. It is intended solely for the addressee. Access to
> this email by anyone else is unauthorized. If you are not the intended
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Re: Pure Java 7.1 API: Am I missing something?

[LJ Longwing]

But based on the reading that I have done, 7.1 Java API should be able to
connect to a 7.1 Server with no native code reliance

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Calman Steynberg
Sent: Thursday, January 31, 2008 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pure Java 7.1 API: Am I missing something?


** Hugo,

you're not doing anything wrong. The 7.1 API still requires some JNI code,
so what you are seeing is expected.

Calman
 
Hugo Visser wrote: 

** Hi,


Can anybody confirm that they are using the 7.1 API (released, not beta
version) in a pure Java way, without any use of the .dlls (for example, on a
Mac)? The reason why I'm asking this is because I'm running in to problems
when I try to run my API in pure java mode. I've disabled JNI loading
through the arsys_api.xml file and set the JRPC mode to true. Calls to
Config.getInstance().getJrpcMode() and Config.getInstance().getJniLoadMode()
confirm this at runtime.
However, when I run my program I get this stacktrace:

Exception in thread "main" java.lang.UnsatisfiedLinkError: eval
at com.bmc.arsys.api.Proxy.eval(Native Method) <-- "native" !!
at com.bmc.arsys.api.Proxy.a(Unknown Source)
at com.bmc.arsys.api.Proxy.a(Unknown Source)
at com.bmc.arsys.api.Proxy.setProxyProperties(Unknown Source)
at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.login(Unknown Source)
at test.Main.main(Main.java:27)

So I dug in the code and decompiled the Proxy class and this is what I see
in the (obfuscated) function a(Object[]):
...
int i = Config.getInstance().getJniLoadMode();
if(i == 1)
a();  // which is the function to load the JNI libraries

then the code continues with:
Object aobj1[] = (Object[])(Object[])eval(((Object) (aobj)));

which is the code to the "eval" function. However, "eval" is a native
function aka a function that relies on some native component that is never
loaded because the API is configured not to. So I'm really asking myself and
the list, how on earth this could ever work...This must have broke somewhere
between versions, because I did run the same code against a different
arapi71.jar, but from a beta version (I think).

So can anybody on the list confirm that this scenario does work (hint: make
sure there are no 7.1 libraries in you PATH)? Maybe Appajee can step up and
shed some light on this.

Thanks,

Hugo


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Re: Pure Java 7.1 API: Am I missing something?

[Calman Steynberg]

Hugo,

you're not doing anything wrong. The 7.1 API still requires some JNI 
code, so what you are seeing is expected.


Calman

Hugo Visser wrote:

** Hi,

Can anybody confirm that they are using the 7.1 API (released, not 
beta version) in a pure Java way, without any use of the .dlls (for 
example, on a Mac)? The reason why I'm asking this is because I'm 
running in to problems when I try to run my API in pure java mode. 
I've disabled JNI loading through the arsys_api.xml file and set the 
JRPC mode to true. Calls to Config.getInstance().getJrpcMode() and 
Config.getInstance().getJniLoadMode() confirm this at runtime.

However, when I run my program I get this stacktrace:

Exception in thread "main" java.lang.UnsatisfiedLinkError: eval
at com.bmc.arsys.api.Proxy.eval(Native Method) <-- "native" !!
at com.bmc.arsys.api.Proxy.a(Unknown Source)
at com.bmc.arsys.api.Proxy.a(Unknown Source)
at com.bmc.arsys.api.Proxy.setProxyProperties(Unknown Source)
at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.login(Unknown Source)
at test.Main.main(Main.java:27)

So I dug in the code and decompiled the Proxy class and this is what I 
see in the (obfuscated) function a(Object[]):

...
int i = Config.getInstance().getJniLoadMode();
if(i == 1)
a();  // which is the function to load the JNI libraries

then the code continues with:
Object aobj1[] = (Object[])(Object[])eval(((Object) (aobj)));

which is the code to the "eval" function. However, "eval" is a native 
function aka a function that relies on some native component that is 
never loaded because the API is configured not to. So I'm really 
asking myself and the list, how on earth this could ever work...This 
must have broke somewhere between versions, because I did run the same 
code against a different arapi71.jar, but from a beta version (I think).


So can anybody on the list confirm that this scenario does work (hint: 
make sure there are no 7.1 libraries in you PATH)? Maybe Appajee can 
step up and shed some light on this.


Thanks,

Hugo

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Re: Error:ARLoadARQualifierStruct

[Hugo Visser]

Yes, you should check the application password on the server, it looks like
a service such as Approval or Email Engine cannot login to the AR System.

Hugo

On Jan 31, 2008 3:58 PM, Moore, Chris <[EMAIL PROTECTED]> wrote:

> **
>
> Hey everyone- we restarted our server this morning after moving it from a
> dev network to a production one.  This error popped up.  I've never seen it-
> have any of you?
>
>
>
> RHEL 5 Oracle 10g ITSM 7.1
>
>
>
>
>
> I saw this output to console on restarting the server.  Anything to worry
> about?
>
>
>
> 390695 : Error:ARLoadARQualifierStruct - (server:X session:-1213099224
> login:Remedy Application Service) Cannot establish a network connection to
> the AR System server (ARERR 0)
>
>
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Re: Question: Task Status Reason "Pending" - ITSM 7

[strauss]

Check all of the related join forms, too.  I recently tried to add a new
value to the Reported Source and Communication Source fields in
Incident, and before I gave up and rolled it all back, there were over a
dozen forms that had to be edited, and the join forms kept dropping the
Alias value or pulling up a copy of the value below them into the join
forms (it did the same thing when I went back and deleted the custom
values, too, corrupting the entry below that one).  I entered this:

Web Web 9000
Kinetic Kinetic 9501
Other   Other   1

and in the joins it would show up as

Web Web 9000
Kinetic Other   9501
Other   Other   1

after which I would get submission failures on the mismatched values.

Clearly the joins are not being updated properly when values are added
to attribute list.  I decided that with that many forms affected, and
their internal maintenance (when a regular form is saved) already
faulty, it was not worth the risk of having everything clobbered by a
patch in the future.  You are probably seeing the same thing in the
field that you are customizing.  Adding the value to the SYS form should
be ALL you need to do, if this was data driven like it should be.

(ITSM 7.0.02.006 on ARS 7.1.00.001)

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, January 31, 2008 9:35 AM
> To: arslist@ARSLIST.ORG
> Subject: Question: Task Status Reason "Pending" - ITSM 7
> 
> I have added 4 new Status Reasons for Pending.
> 
> I have added these to the field "StatusReasonSelection" on 
> TMS:Task AND created 4 new records in SYS:Status Reason Menu 
> Items.  The Selection Codes match.
> 
> When I go to use any one of these 4 new Status Reasons for 
> Pending I get an error.
> 
> Am I missing something?
> 
> I had no problems doing this for Incident and Change.
> 
> Thanks!
> 
> __
> _
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Question: Task Status Reason "Pending" - ITSM 7

[T. Dee]

I have added 4 new Status Reasons for Pending.

I have added these to the field "StatusReasonSelection" on TMS:Task
AND created 4 new records in SYS:Status Reason Menu Items.  The
Selection Codes match.

When I go to use any one of these 4 new Status Reasons for Pending I
get an error.

Am I missing something?

I had no problems doing this for Incident and Change.

Thanks!

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Re: Slow saving Active Links after ITSM app install

[strauss]

I can confirm the dev cache mode - migrator 7.x slows to a CRAWL unless
_both_ servers are in dev cache mode.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Thursday, January 31, 2008 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Slow saving Active Links after ITSM app install



** 

There are two things I do that seem to help quite a bit.

 

1)  Keep your dev server in "Development Cache Mode" and
when you make changes to production, set it to that mode temporarily
until you are finished with your changes.

2)  This is probably controversial and I don't like it
either, but if you leave "Allow Unqualified Searches" available,
workflow saves will run faster.  I have no idea why that option affects
the Admin tool, and BMC support doesn't believe that it speeds the Admin
tool up, but it does.  Of course, this is on 7.0.1p2 - p4 on Windows
with SQL Server 2005 as a DB.  It may not work for everyone.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marino, Melanie A
Sent: Wednesday, January 30, 2008 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Slow saving Active Links after ITSM app install

 

** 

All,

 

After we installed ITSM 7.0 it is extremely slow displaying or
saving Active Links.  We have logged a ticket with Remedy and thier only
answer is this will be fixed when they upgrade the Admin tool.  

 

Has anyone else experienced this? What is your workaround -if
any?

 

Thanks,
Melanie Marino 
KPMG LLP

[EMAIL PROTECTED]

 
 


***

 

The information in this email is confidential and may be legally
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It is intended solely for the addressee. Access to this email by
anyone else is

unauthorized. If you are not the intended recipient, any
disclosure, copying,

distribution or any action taken or omitted to be taken in
reliance on it, is

prohibited and may be unlawful. When addressed to our clients
any opinions or

advice contained in this email are subject to the terms and
conditions

expressed in the governing KPMG client engagement letter.

 


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Error:ARLoadARQualifierStruct

[Moore, Chris]

Hey everyone- we restarted our server this morning after moving it from
a dev network to a production one.  This error popped up.  I've never
seen it- have any of you?

 

RHEL 5 Oracle 10g ITSM 7.1

 

 

I saw this output to console on restarting the server.  Anything to
worry about?

 

390695 : Error:ARLoadARQualifierStruct - (server:X session:-1213099224
login:Remedy Application Service) Cannot establish a network connection
to the AR System server (ARERR 0)

 


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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Joe D'Souza]

Did anyone delete data in the h tables? You can get the entry does not exist
errors if someone has done that..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Harry Pugh
  Sent: Thursday, January 31, 2008 8:18 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right


  **
  The arerror.log had those “Entry does not exist in database” errors.



  We’re looking at the other servers now – it looks like the DB server may
have required a reboot. It was quite strange though – Remedy could get some
data from the DB but not everything it needed I guess.




  Mike Pugh
Software Engineer

13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]

"Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards"

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Joseph
  Sent: Thursday, January 31, 2008 2:55 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right



  **


  what does the arerr.log say?

  do check the network connectivity and the SQL logs as well.



--

  Date: Wed, 30 Jan 2008 23:15:38 -0500
  From: [EMAIL PROTECTED]
  Subject: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right
  To: arslist@ARSLIST.ORG

  **

  Hi,



  To add to the performance problems we’ve had, I just ran into the
strangest issue over the past 30 minutes. To the best of my knowledge – no
changes have been pushed to production since last Friday (our staging
environment where I do development is completely fine). We’re running
ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server).



  I log into Remedy and I go to Incident Management and an error comes up
that says there is an Invalid Object Container and that Incident Management
is not licensed (unfortunately I do not have a screenshot of the error
message). I check the error log file and notice:



  Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database (ARERR
302) (repeat 5x above)

  Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL
Server 21) (ARERR 552)



  Earlier at 21:54:06, there are several hundred of those “Entry does not
exist in database” messages followed by the final Fatal Error message.



  I restart the ARServer service and log back into Remedy – now the Home
Page Quick Links are all jumbled together, unsorted, and missing the
application names.



  I’m getting all sorts of active link error messages relating to user
preferences, server entries, and Incident Management not being licensed.
Flashboards were also 50/50 whether or not they showed up or displayed an
ARERROR message.



  I verified our server licenses and our licenses were still in there (for
ARServer and ITSM). So I go to the Server Info console to turn on logging –
I turn on logging for SQL, API, and THREAD then I log out and back in – now
suddenly everything works fine.



  I then turned logging off and everything still works fine as of right now.



  Has anyone ever run into this? Any idea what might have caused it? Why
would turning on logging fix it (or is this just coincidence)?



  Thanks!




   Mike Pugh

Software Engineer


13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
   phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]


"Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards"


LEGAL DISCLAIMER: The information in this email is confidential and
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<><>

Re: AIE Flat File

[Kelly Deaver]

I agree it is a path issue. Try putting your .tbl file in same directory as 
filehelper and see if you can get it to run. I know you may not want to make 
this a permanent home but at least it should help with debugging.
-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: Re: AIE Flat File
> From: versicle <[EMAIL PROTECTED]>
> Date: Wed, January 30, 2008 3:38 pm
> To: arslist@ARSLIST.ORG
>
> I've added the directory to the PATH but am still receiving the error. Any
> other ideas?
>
> Mike
>
>
>
> Carey Matthew Black wrote:
> >
> > Mike,
> >
> > This is a generic OS (ish) problem that is part of the typical "Path
> > issues" with using shared libs.
> >
> > You likely need to either set or update PATH and or LD_LIBRARY_PATH
> > values for your user/session to include the dir where that file lives.
> > (Maybe under the ARS server install dir, maybe not.)
> >
> > HTH
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
> >
> >
> > On Jan 30, 2008 12:01 PM, versicle <[EMAIL PROTECTED]> wrote:
> >> Thanks Kelly...here is the command I'm running and the error I'm
> >> receiving:
> >>
> >> ./filehelper -ax 10.40.1.35 -al Demo -ap "" -ar  -fn
> >> /remedyars/app01dev3_0_0/bmc/apps/aie/ITSSTX3D3BMCAPP01-0/service/data/computersystem.tbl
> >> -d
> >> ld.so.1: filehelper: fatal: libicuucbmc.so.32: open failed: No such file
> >> or
> >> directory
> >> Killed
> >>
> >> Am I using this correctly? Have you seen this error?
> >>
> >> Mike
> >
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> >
> >
>
> --
> View this message in context: 
> http://www.nabble.com/AIE-Flat-File-tp15164885p15192623.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
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Pure Java 7.1 API: Am I missing something?

[Hugo Visser]

Hi,

Can anybody confirm that they are using the 7.1 API (released, not beta
version) in a pure Java way, without any use of the .dlls (for example, on a
Mac)? The reason why I'm asking this is because I'm running in to problems
when I try to run my API in pure java mode. I've disabled JNI loading
through the arsys_api.xml file and set the JRPC mode to true. Calls to
Config.getInstance().getJrpcMode() and Config.getInstance().getJniLoadMode()
confirm this at runtime.
However, when I run my program I get this stacktrace:

Exception in thread "main" java.lang.UnsatisfiedLinkError: eval
at com.bmc.arsys.api.Proxy.eval(Native Method) <-- "native" !!
at com.bmc.arsys.api.Proxy.a(Unknown Source)
at com.bmc.arsys.api.Proxy.a(Unknown Source)
at com.bmc.arsys.api.Proxy.setProxyProperties(Unknown Source)
at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at com.bmc.arsys.api.ARServerUser.login(Unknown Source)
at test.Main.main(Main.java:27)

So I dug in the code and decompiled the Proxy class and this is what I see
in the (obfuscated) function a(Object[]):
...
int i = Config.getInstance().getJniLoadMode();
if(i == 1)
a();  // which is the function to load the JNI libraries

then the code continues with:
Object aobj1[] = (Object[])(Object[])eval(((Object) (aobj)));

which is the code to the "eval" function. However, "eval" is a native
function aka a function that relies on some native component that is never
loaded because the API is configured not to. So I'm really asking myself and
the list, how on earth this could ever work...This must have broke somewhere
between versions, because I did run the same code against a different
arapi71.jar, but from a beta version (I think).

So can anybody on the list confirm that this scenario does work (hint: make
sure there are no 7.1 libraries in you PATH)? Maybe Appajee can step up and
shed some light on this.

Thanks,

Hugo

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Re: Slow saving Active Links after ITSM app install

[Pierson, Shawn]

There are two things I do that seem to help quite a bit.



1)  Keep your dev server in "Development Cache Mode" and when you
make changes to production, set it to that mode temporarily until you
are finished with your changes.

2)  This is probably controversial and I don't like it either, but
if you leave "Allow Unqualified Searches" available, workflow saves will
run faster.  I have no idea why that option affects the Admin tool, and
BMC support doesn't believe that it speeds the Admin tool up, but it
does.  Of course, this is on 7.0.1p2 - p4 on Windows with SQL Server
2005 as a DB.  It may not work for everyone.



Shawn Pierson



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marino, Melanie A
Sent: Wednesday, January 30, 2008 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Slow saving Active Links after ITSM app install



**

All,



After we installed ITSM 7.0 it is extremely slow displaying or saving
Active Links.  We have logged a ticket with Remedy and thier only answer
is this will be fixed when they upgrade the Admin tool.



Has anyone else experienced this? What is your workaround -if any?



Thanks,
Melanie Marino
KPMG LLP

[EMAIL PROTECTED]




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It is intended solely for the addressee. Access to this email by anyone
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Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Harry Pugh]

The arerror.log had those "Entry does not exist in database" errors.

 

We're looking at the other servers now - it looks like the DB server may
have required a reboot. It was quite strange though - Remedy could get
some data from the DB but not everything it needed I guess.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Joseph
Sent: Thursday, January 31, 2008 2:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed
and getting errors left and right

 

** 


what does the arerr.log say?
 
do check the network connectivity and the SQL logs as well. 



Mike Pugh
Software Engineer

AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]

"Contractor of the Year - 5th Annual Greater Washington Government Contractor 
Awards"



Date: Wed, 30 Jan 2008 23:15:38 -0500
From: [EMAIL PROTECTED]
Subject: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right
To: arslist@ARSLIST.ORG

** 

Hi,

 

To add to the performance problems we've had, I just ran into the
strangest issue over the past 30 minutes. To the best of my knowledge -
no changes have been pushed to production since last Friday (our staging
environment where I do development is completely fine). We're running
ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB
server).

 

I log into Remedy and I go to Incident Management and an error comes up
that says there is an Invalid Object Container and that Incident
Management is not licensed (unfortunately I do not have a screenshot of
the error message). I check the error log file and notice:

 

Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database
(ARERR 302) (repeat 5x above)

Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM
(SQL Server 21) (ARERR 552)

 

Earlier at 21:54:06, there are several hundred of those "Entry does not
exist in database" messages followed by the final Fatal Error message.

 

I restart the ARServer service and log back into Remedy - now the Home
Page Quick Links are all jumbled together, unsorted, and missing the
application names. 

 

I'm getting all sorts of active link error messages relating to user
preferences, server entries, and Incident Management not being licensed.
Flashboards were also 50/50 whether or not they showed up or displayed
an ARERROR message.

 

I verified our server licenses and our licenses were still in there (for
ARServer and ITSM). So I go to the Server Info console to turn on
logging - I turn on logging for SQL, API, and THREAD then I log out and
back in - now suddenly everything works fine.

 

I then turned logging off and everything still works fine as of right
now.

 

Has anyone ever run into this? Any idea what might have caused it? Why
would turning on logging fix it (or is this just coincidence)?

 

Thanks!

 

 

Mike Pugh

Software Engineer


13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com  

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]


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<><>

Re: Entry coming recursively in arerror.log

[priyanka_sareen]

Hi

I hope my findings wont confuse you.

I could locate the same error coming into arescl.log and was firing on "SLA
Rule Event Occurrence" form. The escl name is "SLA:TAD Polling_Escalation".
It sets the 'SLA Rule Event Occurred' field is to 'Yes'.

Tracing the root cause in backward direction, I could find some application
generated filters (starting with zSLAGen:tad..) which fires on setting the
field (SLA Event Rule Event Occured) value to "Yes".

IMPORTANT : I had deleted some SLAs from Remedy User login(SLA : Main
console) sometimes back.I doubt it make be associated filters of SLA which
are still existing and firing on meeting condition.

Should i simply go ahead and disable the esclation or should i go for
deletion of those (zSLA..) filters.

priyanka_sareen wrote:
> 
> hi friends,
> 
> I am using Remedy server6.3
> In arerror.log , i sent the follownig entry numerous times :
>  "Cannot translate a group name in either the Group List or Assignee Group
> field (ARERR 417)"
> Though the functionality is running fine and no impact on Remedy server
> working as such.
> I want to know its root cause and eliminate this.
> Any pointers? 
> 
> Priyanka Sareen
> 

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JOBS : UK Based Opportunities

[Rachel Kerwick]

Good morning List,

 

I hope you are all well.  Please find below details of some permanent
and contract opportunities based in the UK that may be of interest to
you or someone you know.

 

BMC Performance Assurance Specialist (Performance & Capacity Planning) -
based South-East with some travel. Design, installation, configuration
and operation of BMC Performance Assurance product set (preferably up to
v 7.4.00). Contract or permanent and requires Security Clearance (SC
Level). Starting ASAP rate negotiable.

 

BMC Software Technical Consultants & Solution Consultants - permanent
opportunities providing technical and solution design expertise. ITSM v7
and CMDB v2 experience highly desirable, however earlier versions and
other BMC product sets will be considered as training can be provided
where necessary. Suitable individuals will have experience as lead
consultants on multiple projects, end to end project life-cycle,
data/requirement gathering, producing relevant documentation, technical
architecture, leading workshops and project management. There will be
the requirement to travel to client sites, however Consultants can be
home based when not on site. These roles carry competitive remuneration
& benefits packages.

 

Infrastructure Support - BMC AR/ITSM - based in London.  Solid
development experience in ARS inc Mid-Tier, DSO, Server Groups. Install
& config experience of web technologies (Apache/Tomcat), OS technologies
(Sun Solaris/Redhat Linux).  Familiarity of Load Balancers and smart
DNS.  Experience of working with SSO technologies.  Config experience of
CMDB.  This role is ideally permanent, however will consider contract.

 

BMC Remedy Developers - permanent and contract opportunities for
experienced Remedy Developers with ideally AR v7 and ITSM v7, however
training will be provided where necessary.  Roles based in the UK and
for permanent roles there is the possibility of being home based with
travel to client site as necessary.

 

These are all live roles with a mixture clients.  I would be very happy
to discuss these in more detail with interested individuals and you can
contact me off list via email with your CV at [EMAIL PROTECTED] or
by calling me on +44 (0) 1256 885 982.  Please feel free to pass these
details to friends/colleagues who might be interested.

 

I look forward to hearing from you and thank you for your time.

 

Kind regards,

Rachel Kerwick


--
Rachel Kerwick
Account Manager
Resource Management Solutions Ltd.
DDI:+44 (0) 1256 885 982
Tel:+44 (0) 870 803 4080
Fax:+44 (0) 870 803 4090
mailto:[EMAIL PROTECTED]
http://www.rmsportal.com
 
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<><><>

Re: Is ARS 6.3 compatible with Windows Vista?

[Michiel Beijen]

Hi Tarun,

Please read this old post by David Easter. Version 6.3  with Vista is
not in the "Supported Matrix". That does not mean that it will not
work, of course.
Do you have any specific issues you run into?

-- 
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl


-
Hi All,

  Vista has now officially been added to the AR System 7.0.01
compatibility matrix.

FAQ:

Q: What versions of Vista does AR System support?
A: Since AR System is primarily a business application, AR System
supports the "Business", "Enterprise" and "Ultimate" editions only.
We will not be supporting the "Home Basic", "Home Premium", or
"Starter" editions.  See:
http://www.microsoft.com/windowsvista/getready/editions/default.mspx
for more information on editions.

Q: What about AR System 6.03?
A: The AR System 7.0.01 User Tool was tested on Vista against AR
System 6.03 Server and is supported.  The 6.03 User Tool was not
tested on Vista and is not supported.  AR System 6.03 customers
wishing to use Vista will need to upgrade their User Tool version to
7.0.01.

Q: Do I need to run Vista in Windows XP emulation mode for the AR
System 7.0.01 User Tool to work properly?
A: No.  It runs fine in "native" Vista.

Q: What about Internet Explorer 7?
A: Internet Explorer 7 is already supported on AR System 7.0.01 as it
falls in the "or above" category of browser support.  It has been
supported since October 2006.

Q: What about ITSM applications - will they be supported?
A: It is expected that any support for Microsoft Vista added to the AR
System will mean that ITSM applications loaded on top of AR System
7.0.01 will also support Microsoft Vista.

Q: What about the Admin Tool and other Windows-based clients?
A: Only the User Tool is currently supported on Vista.  Other
Windows-based clients will be tested in AR System 7.1.00 .

Q: What about the Vista Server - when will AR System support that?
A: The Microsoft "Vista" Server, which is still called "Longhorn"
right now, is not expected to release until sometime in late 2007.  We
will attempt to add support post-release in a manner similar to how
Vista support is being added to AR System 7.0.01 - but since servers
are more complex than clients, this may not be possible.  If support
cannot be added post-release, we would add support in the 2008 release
of AR System.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.



On Jan 31, 2008 11:16 AM, Sharma, Tarun <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi,
>
>
>
> Is there anyone who is using windows vista with ARS 6.3?
>
>
>
> Regards,
>
> Tarun
> This message contains information that may be privileged or confidential and
> is the property of the Capgemini Group. It is intended only for the person
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> authorized to read, print, retain, copy, disseminate, distribute, or use
> this message or any part thereof. If you receive this message in error,
> please notify the sender immediately and delete all copies of this message.
>
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Is ARS 6.3 compatible with Windows Vista?

[Sharma, Tarun]

Hi,

 

Is there anyone who is using windows vista with ARS 6.3?

 

Regards,

Tarun



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