Re: Changing System Default Notification method
It appears to have worked on our systems - our test tickets are now happily spamming everyone in sight instead of burying their notifications in the Alert table. The helpdesk supervisor is busy testing everything having to do with notifications, and changing all of the System Default records in that form got him the results he wanted. He is still trying to understand the paging module and on-call groups. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Monday, February 11, 2008 8:58 AM To: arslist@ARSLIST.ORG Subject: Changing System Default Notification method Has anybody tried changing the Remedy Notification Method in the NTE:CFG-Notification Events form from Alert to Email? Does that actually work and change all the defaults for all users to email? I know that I can do it on an individual basis by configuring a user based notification rule to use email, but since the company uses email for everything, and we have over 6000 users, doing it all manually for each user is unreasonable. ARS 7.1 Patch 1 ITSM 7.0.2 Patch 6 Windows Server 2003 SQL Server 2005 Thanks in advance, Tim Powell __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
I haven't had any such problemrunning Outlook 2003 SP3 on XP SP2 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 9:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
This one from Outlook 2007 - left in the original HTML as received. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Out of Hours Flag not working
Greetings List! We are trying to setup something to identify tickets/requests which are entered out of hours. We are using Remedy 6.3. I tried enabling a Business Calendar, however, the second tab never shows the fields- as if they are hidden waiting for an action before they display. I'm afraid of changing any workflow for fear of breaking the entire thing. When this didn't work, I tried creating my own, however, the TIME Keyword didn't work on just time (or rather the time entered to compare TIME again didn't work- it changed it to a full Date/Time, which of course it ALWAYS fires after that date). Does anyone know how to work around this? Huge thanks in advance! Shawn Stonequist EMNS, Inc. Remedy 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
PERFORM-ACTION-ADD-ATTACHMENT - crashing server
Hi, Is the command PERFORM-ACTION-ADD-ATTACHMENT supposed to be able run on the server from an active link? When running this active link, the server crash: Set Field: $PROCESS$ @@:PERFORM-ACTION-ADD-ATTACHMENT attach-field-id file-name The arerror says this RPC call caused the crash: EXECAL 7.01 patch 5 running on solaris... Regars, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Automating reports (U)
Hi Sandar, Check out the report manager... written by a remedy consultant.. http://kumuli.com/reportmanager.asp hth -Raj On 2/7/08, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED This was first sent out in September 2007 but didn't generate many responses. Unlike Howard Richter, the original sender, we are using: Windows Server 2003 MS SQL 2000 ASR 6.3 patch 21 Help Desk 5.5 I have Crystal Reports version 8.5, 9.0 and 10 at my disposal. Managers here have a daily Crystal Report report that runs from a link - works great, managers like. BUT Instead of having to use the link, managers would like the report emailed to them as they are not always in office with Remedy access. They want this process automated, with the Crystal Report report saved as a PDF attached to an email, sent by 0500 daily, Monday thru Friday. Any ideas on how I can generate and attach the report? Any assistance would be greatly appreciated. Sandra Hennigan Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, September 13, 2007 5:14 PM To: arslist@ARSLIST.ORG Subject: Automating reports ** Has anyone seen a product or know of a way to automate reports from Remedy (we are using ServiceDesk 7). I would even look at creating an escalation, but trying to use out of box. Thanks to all, -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
Can't help with that, but there is another product that works on a browser.
http://www.alcodasoftware.com/spell-magic.htm
Rick
On Feb 11, 2008 10:29 AM, Latter, Kris [EMAIL PROTECTED] wrote:
**
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on this list with: (Server, Admin Tool, and Mid-Tier all
7.0.1Patch 6) in order to provide spell-checking on a specific form.
I am wondering if anyone else has successfully setup this program and
implemented it with Mid-Tier.
Here is what I have done so far:
- Placed the jspellhtml2k4.war file into my Tomcat-webapps
directory and was able to test the spell checker successfully with
http://hostname/jspellhtml2k4/test.html
- Loaded the form I wanted to implement spell-checking with in
the admin tool and clicked on EDIT WEB HEADER CONTENT and added the header
content specified by the help file:
script language=JavaScript src=jspell.js/script
script language=JavaScript
!--
function getSpellCheckArray() {
var fieldsToCheck=new Array();
// make sure to enclose form/field object reference in quotes!
fieldsToCheck[fieldsToCheck.length]=document.getElementById('arid55012154');
return fieldsToCheck;
}
var language;
//--/script
- I also added the content specified to trigger the spell check
in the active link for the spell check button I have on the form.
My problem is that Mid-Tier is actually sticking the SCRIPT
type=text/javascript language=javascript (and so on) /SCRIPT
information in the body of the document instead of the head of the document,
so my call to functions on the form from the activelink does not seem to be
working. Furthermore, the javascript in the activelink does not seem to
see the form it is running on.
For example, in the activelink, if I choose RUN PROCESS and type:
Javascript alert(document.getElementById('arid55012154').value)
I get Object null
arid55012154 is specified on the form itself when I view the form as an
html page, right-click, and go to VIEW SOURCE.
There is a field, for example, that says textarea id=arid55012154
I'm hoping that someone can either tell me how to ensure that my SCRIPT
tags are being put into the HEAD section of the document instead of the
BODY, or give me other suggestions as to how to properly setup JSpell to
work with Remedy.
Any help would be appreciated.
Thanks,
*Kris Latter*
NAV CANADA
280 Hunt Club Road
Ottawa, ON. K1V 1C1
(613)-248-6568
[EMAIL PROTECTED] [EMAIL PROTECTED]*
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html___
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Re: PERFORM-ACTION-ADD-ATTACHMENT - crashing server
No problem with workarounds, but wonder why the server should crash. Cant find anything in the documentation saying this should not work. -- Jarl On Feb 11, 2008 8:21 PM, LJ Longwing [EMAIL PROTECTED] wrote: I don't believe it does. The best way I've seen to do this is have a filter do the add attachment action, then have the AL do a simple setfield from the form that the attachment was added to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, February 11, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT - crashing server Hi, Is the command PERFORM-ACTION-ADD-ATTACHMENT supposed to be able run on the server from an active link? When running this active link, the server crash: Set Field: $PROCESS$ @@:PERFORM-ACTION-ADD-ATTACHMENT attach-field-id file-name The arerror says this RPC call caused the crash: EXECAL 7.01 patch 5 running on solaris... Regars, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Company Dropping Remedy
Is there any interest in using Remedy in a Software as a Service model? If the software was available on a quarter by quarter lease basis with support coming from a VAR would that matter. I've asked a few of our customers since we're able to do that and get a wide variety of answers. Some cite horror stories with other software vendors and say they'll never do it again while others ask if we can take the rest of IT too :). Just curious what the thoughts are about that. (Sorry if this got posted twice.) Thanks James Collins-5 wrote: I found out last week that my company has decided to drop Remedy. Through an analysis they found found it to expensive and the support that they received since the BMC takeover as being not worth the costs associated with it. I was a bit surprised; however, they plan on developing some new opportunities. I think Remedy has about one year with the company and that will be the last curtain after 10 years. I will still be around for a year, but wanted to share that with the list. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Company-Dropping-Remedy-tp15292785p15337079.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Replicating production to report server
Some in our company want to use database replication to copy production to a report server. This means that we would have two separate instances of remedy on separate databases. I went through a little work of trying this a while back but we had trouble with performance and the database replication did not like the Request Id field as the unique identifier. I don't remember the specifics it has been a little while back. We need to have both servers up at all times for reporting needs and live production system. Has anybody ever done something like this? If so what platform and apps did you use to do the transfer? I just want to make sure that someone has done this before so that I know that it can be done. Darrel This email may contain material that is confidential, privileged, and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing System Default Notification method-Related Question
Has anyone attempted to update the NTE:CFG-Notification Events to use Notifiction Event Type of 'User' instead of 'System Default'to make it easier to manage Individual's preferences with respect to disabling specific notifications? If so, did you encounter any unforeseen issues doing that? :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, February 11, 2008 7:24 AM To: arslist@ARSLIST.ORG Subject: Re: Changing System Default Notification method It appears to have worked on our systems - our test tickets are now happily spamming everyone in sight instead of burying their notifications in the Alert table. The helpdesk supervisor is busy testing everything having to do with notifications, and changing all of the System Default records in that form got him the results he wanted. He is still trying to understand the paging module and on-call groups. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Monday, February 11, 2008 8:58 AM To: arslist@ARSLIST.ORG Subject: Changing System Default Notification method Has anybody tried changing the Remedy Notification Method in the NTE:CFG-Notification Events form from Alert to Email? Does that actually work and change all the defaults for all users to email? I know that I can do it on an individual basis by configuring a user based notification rule to use email, but since the company uses email for everything, and we have over 6000 users, doing it all manually for each user is unreasonable. ARS 7.1 Patch 1 ITSM 7.0.2 Patch 6 Windows Server 2003 SQL Server 2005 Thanks in advance, Tim Powell __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Group population Report
Hi All, Please help me in taking out the report showing Group with there respective member. Thanks and Regards* Vishwa A Saxena Remedy Application Support - Self Realisation is your first encounter with Reality - H.H Shri Mataji Nirmala Devi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: PERFORM-ACTION-ADD-ATTACHMENT - crashing server
I don't believe it does. The best way I've seen to do this is have a filter do the add attachment action, then have the AL do a simple setfield from the form that the attachment was added to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, February 11, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT - crashing server Hi, Is the command PERFORM-ACTION-ADD-ATTACHMENT supposed to be able run on the server from an active link? When running this active link, the server crash: Set Field: $PROCESS$ @@:PERFORM-ACTION-ADD-ATTACHMENT attach-field-id file-name The arerror says this RPC call caused the crash: EXECAL 7.01 patch 5 running on solaris... Regars, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
Here's what we did to get it to work for multiple fields on the same form:
ARS 6.3 with MT 7.0 Patch 2
1) Using at least a 6.3 Admin Tool, on the form where we wanted to check the
spelling.
Go to the Form/Current View/Properties and the Appearance tab.
Add the following to the web header portion:
script language=JavaScript
src=http://servername/jspellhtml2k4/jspell.js;/script
script language=JavaScript
!--
var fieldsToCheck=new Array();
function ourSpellCheck(fieldName)
{
fieldsToCheck=new Array();
fieldsToCheck[fieldsToCheck.length]=fieldName;
spellcheck();
}
function getSpellCheckArray() {
return fieldsToCheck;
}
//--
/script
form name = Helpdesk
2) On the web footer we added the following:
/form
3) We created a button on our form for each field we wanted to check.
4) We added an active link for each field we wanted to check.
The AL fires on click of the button created in 3 above.
Run If: $CLIENT-TYPE$ = 9
If Action: Run Process
Command Line: javascript
ourSpellCheck('document.yourformname.aridxxx')
NOTE: xx = the arid of the field you want to check
5) In JSpell, on the popup.html form, we added the following line:
body onload = window.focus()
HTH,
Tim
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Latter, Kris
Sent: Monday, February 11, 2008 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
**
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on this list with: (Server, Admin Tool, and Mid-Tier all 7.0.1
Patch 6) in order to provide spell-checking on a specific form.
I am wondering if anyone else has successfully setup this program and
implemented it with Mid-Tier.
Here is what I have done so far:
- Placed the jspellhtml2k4.war file into my Tomcat-webapps directory
and was able to test the spell checker successfully with
http://hostname/jspellhtml2k4/test.html
- Loaded the form I wanted to implement spell-checking with in the
admin tool and clicked on EDIT WEB HEADER CONTENT and added the header
content specified by the help file:
script language=JavaScript src=jspell.js/script
script language=JavaScript
!--
function getSpellCheckArray() {
var fieldsToCheck=new Array();
// make sure to enclose form/field object reference in quotes!
fieldsToCheck[fieldsToCheck.length]=document.getElementById('arid55012154')
;
return fieldsToCheck;
}
var language;
//--/script
- I also added the content specified to trigger the spell check in the
active link for the spell check button I have on the form.
My problem is that Mid-Tier is actually sticking the SCRIPT
type=text/javascript language=javascript (and so on) /SCRIPT
information in the body of the document instead of the head of the document,
so my call to functions on the form from the activelink does not seem to be
working. Furthermore, the javascript in the activelink does not seem to
see the form it is running on.
For example, in the activelink, if I choose RUN PROCESS and type:
Javascript alert(document.getElementById('arid55012154').value)
I get Object null
arid55012154 is specified on the form itself when I view the form as an html
page, right-click, and go to VIEW SOURCE.
There is a field, for example, that says textarea id=arid55012154
I'm hoping that someone can either tell me how to ensure that my SCRIPT
tags are being put into the HEAD section of the document instead of the
BODY, or give me other suggestions as to how to properly setup JSpell to
work with Remedy.
Any help would be appreciated.
Thanks,
Kris Latter
NAV CANADA
280 Hunt Club Road
Ottawa, ON. K1V 1C1
(613)-248-6568
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Free Spell Checker for the web (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Here's an article with the spell checker syntax. It uses the native MS
Word Spell Checker. Distribution may be an issue, but it's free.
http://www.pcmag.com/article2/0,4149,428392,00.asp
Gordon M. Frank
Remedy Skilled Professional
DISA\Verizon FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, February 11, 2008 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configuring JSpell with Mid-Tier 7.0.1 Patch 6
** Can't help with that, but there is another product that works on a
browser. http://www.alcodasoftware.com/spell-magic.htm
Rick
On Feb 11, 2008 10:29 AM, Latter, Kris [EMAIL PROTECTED] wrote:
**
Hello,
I'm having an issue in trying to setup the JSpell program that
has been recommended on this list with: (Server, Admin Tool, and
Mid-Tier all 7.0.1 Patch 6) in order to provide spell-checking on a
specific form.
I am wondering if anyone else has successfully setup this
program and implemented it with Mid-Tier.
Here is what I have done so far:
- Placed the jspellhtml2k4.war file into my
Tomcat-webapps directory and was able to test the spell checker
successfully with http://hostname/jspellhtml2k4/test.html
- Loaded the form I wanted to implement spell-checking
with in the admin tool and clicked on EDIT WEB HEADER CONTENT and added
the header content specified by the help file:
script language=JavaScript src=jspell.js/script
script language=JavaScript
!--
function getSpellCheckArray() {
var fieldsToCheck=new Array();
// make sure to enclose form/field object reference in quotes!
fieldsToCheck[fieldsToCheck.length]=document.getElementById('arid550121
54');
return fieldsToCheck;
}
var language;
//--/script
- I also added the content specified to trigger the
spell check in the active link for the spell check button I have on
the form.
My problem is that Mid-Tier is actually sticking the SCRIPT
type=text/javascript language=javascript (and so on) /SCRIPT
information in the body of the document instead of the head of the
document, so my call to functions on the form from the activelink does
not seem to be working. Furthermore, the javascript in the activelink
does not seem to see the form it is running on.
For example, in the activelink, if I choose RUN PROCESS and
type:
Javascript alert(document.getElementById('arid55012154').value)
I get Object null
arid55012154 is specified on the form itself when I view the
form as an html page, right-click, and go to VIEW SOURCE.
There is a field, for example, that says textarea
id=arid55012154
I'm hoping that someone can either tell me how to ensure that my
SCRIPT tags are being put into the HEAD section of the document
instead of the BODY, or give me other suggestions as to how to
properly setup JSpell to work with Remedy.
Any help would be appreciated.
Thanks,
Kris Latter
NAV CANADA
280 Hunt Club Road
Ottawa, ON. K1V 1C1
(613)-248-6568
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Answers Are html___
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html___
Classification: UNCLASSIFIED
Caveats: NONE
___
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Re: Work Info being deleted
Support sent me the correct filter. In case anyone wants to know how this manifests itself, when you create a workinfo entry when you are creating the incident (or a few other forms), it sets the status to delete and an escalation comes by and deletes it daily. How nice! :) Tony Worthington [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/11/2008 01:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** Ah. Maybe I mis-spoke. It has been a while. Nasty bug, anyway. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 strauss [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/11/2008 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** That was the one dated 17 Aug 07 that said it was fixed in the English language patch 003, and the localized patch 004. I don?t remember details for a workaround, but maybe there was a later version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, February 11, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Work Info being deleted ** If I recall, there was a product flash issued which containted the offending workflow and workaround. It should still be listed on the documentation section of the support site. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Gayford, Matthew C. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/09/2008 08:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** We ran into this issue ? it is a known error. The entries on the work info form get set to ?delete? and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly. Regards, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Work Info being deleted
Ah. Maybe I mis-spoke. It has been a while. Nasty bug, anyway. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 strauss [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/11/2008 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** That was the one dated 17 Aug 07 that said it was fixed in the English language patch 003, and the localized patch 004. I don?t remember details for a workaround, but maybe there was a later version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, February 11, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Work Info being deleted ** If I recall, there was a product flash issued which containted the offending workflow and workaround. It should still be listed on the documentation section of the support site. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Gayford, Matthew C. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/09/2008 08:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** We ran into this issue ? it is a known error. The entries on the work info form get set to ?delete? and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly. Regards, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Work Info being deleted
That was the one dated 17 Aug 07 that said it was fixed in the English language patch 003, and the localized patch 004. I don't remember details for a workaround, but maybe there was a later version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, February 11, 2008 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Work Info being deleted ** If I recall, there was a product flash issued which containted the offending workflow and workaround. It should still be listed on the documentation section of the support site. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Gayford, Matthew C. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/09/2008 08:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** We ran into this issue - it is a known error. The entries on the work info form get set to delete and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly. Regards, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Work Info being deleted
If I recall, there was a product flash issued which containted the offending workflow and workaround. It should still be listed on the documentation section of the support site. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Gayford, Matthew C. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/09/2008 08:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Work Info being deleted ** We ran into this issue ? it is a known error. The entries on the work info form get set to ?delete? and then nightly cleanup would trash them. BMC corrected it in 7.0.3 if I remember correctly. Regards, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Friday, February 08, 2008 3:07 PM To: arslist@ARSLIST.ORG Subject: Work Info being deleted ** Has anyone had an issue with Work Info entries being deleted (or somehow no longer being attached to Incidents)? Several users have commented about entries disappering. ARS and ITSM 7.0.2 Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Form ARS 7.0.01 (UNCLASSIFIED)
I've had some patches blow out User form changes over the years from using the executable to patch the server. So if you patch by using the binary files you shouldn't have a problem. If you patch by the executables then keep that in mind that you might lose the field and it's data. If it was me I'd create another small regular form to hold the region and then create a join when you want to access the regional data. That way you don't have to worry about losing anything. I try and stay away from making User form changes whenever possible. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Sorry guys, I should have been more specific. We use just the core ARS. We do not use ITSM or any of BMC's canned products. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, February 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North, South, East and West could be set up using Company. Just allow the people which criss-cross companies to be in each others Company. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
OT: Strauss / Outlook 2003 CrashingNo problems here either receiving Strauss's email... However, sometimes I do notice I do not get ALL emails.. I know this as I have a yahoo account ([EMAIL PROTECTED]) that I use too and sometimes mails I receive here on this account - I don't on yahoo - and vice versa.. accounts for about 1% to 2% of mails. I wonder if its because of timeouts or something during the actual distribution of mails where the distribution fails on some email addresses?? I receive no header nothing.. As if the mail was not sent at all to that address... Anyone having 2 accounts on the ARS List have noticed this? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of LJ Longwing Sent: Monday, February 11, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: Strauss / Outlook 2003 Crashing ** I haven't had any such problemrunning Outlook 2003 SP3 on XP SP2 -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 9:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.2/1271 - Release Date: 2/11/2008 8:16 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
It could be the fonts. Outlook 2003 replies to HTML using Arial font. Both the Outlook 2007 I put on my Mac with Office 2007, and the new installation of Outlook 2007 the University has distributed since the campus converted to Exchange 2007 default to two odd fonts when replying to HTML - Calabri for the body and Cambria for the heading. This is the default Outlook 2007 behavior - I don't waste time twiddling with such things. I can't wait to see what Entourage 2008 in Office 2008 for Mac does to my postings! Pine, anyone? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
The two you replied to in this thread seemed to crash Outlook on my PCs as well. I tried rebooting, and was then able both of these on both PCs, as well as the two original ones. Odd, but no longer seems to be an issue. Thanks. :-) Eric _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, February 11, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Strauss / Outlook 2003 Crashing ** This one from Outlook 2007 - left in the original HTML as received. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
I haven't had any problems with any of his messages. Msg Received: Mon 2/11/2008 9:24 AM CST (Plain Text message) Msg Received: Mon 2/11/2008 1:25 AM CST (HTML message) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
How about this one? It is from Outlook 2003 on XP. Sometimes I post from Outlook 2007 running on XP in Parallels on my Mac. Both are set to compose in plain text, but when I reply to the list it inherits the format of the message I am replying to, in the case of this message, HTML. I can force the messages to plain text, and sometimes do, but the default is whatever format I was sent. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Strauss / Outlook 2003 Crashing
Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Consuming Complex Web Service
It certai You need to create your own soap-plugin to support this... It certainly has gotten less difficult now that we can create Java-based plug-ins (in 7.1); however, it's still a whole lot easier to do this kind of thing with the XML Gateway. Shameless plug: http://www.javasystemsolutions.com/jss/xmlgateway It also neatly solves the problem of consuming incoming simple XML documents as well as complex incoming SOAP messages. --Tim - Original Message From: Jarl Grøneng [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, February 11, 2008 10:57:35 AM Subject: Re: [ARSLIST] Consuming Complex Web Service No,, there is no support iin AR System to recieve an array from web service. You need to create your own soap-plugin to support this... -- Jarl On Feb 11, 2008 4:28 PM, Frank Caruso [EMAIL PROTECTED] wrote: Can Remedy handle consuming a Complex web service that returns, what I believe, is an Array Type? This is a snippet of what is returned: soap:Envelope soap:encodingStyle=http://schemas.xmlsoap.org/soap/encoding/; xmlns:namesp1=http://namespaces.soaplite.com/perl; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/; soap:Body employee_by_cdidResponse xmlns=urn:QQQSoap employee_by_cdidResult soapenc:arrayType=tns:employee_searchType[1] xsi:type=soapenc:Array xmlns:tns=http://sadadasdasdadadasdadasd/EmployeeSearch.wsdl; item xsi:type=tns:employee_searchType person_phone_cell xsi:type=xsd:string555-555-5/person_phone_cell employee_fk_team_id xsi:type=xsd:int199082/employee_fk_team_id team_short_code xsi:type=xsd:stringSome User/team_short_code /item /employee_by_cdidResult /employee_by_cdidResponse /soap:Body /soap:Envelope I can call the service from Remedy and can see the values returned in Plugin log file. However, the Input mapping does not show each individual element. I see arrayType, offset, id and href. Any thoughts? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 - Question, new employee on-boarding
Hello everyone and Good morning, Thank you for the insight to everyone who responded. However, I thought the ARSList was a community of Helpful Remedy Professionals. Apparently, there is one who isn't. If you are going to respond please leave your frustrations, your anger, whatever it is out of the response. You don't need to bash someone who is asking for help. Ray, kindness goes along way!!! God Bless you Ray, I hope you have a awesome day :-) Andre On Fri, 8 Feb 2008 16:17:27 -0800, Ray Gellenbeck [EMAIL PROTECTED] wrote: BMC has great training classes for stone cold beginners. That being said, you can somewhat configure the system several ways depending on how your company views the ITIL process. Many activities are a change. Mid-tier is not a module, it's a client functionality. Doubt you're going to have too many Service Level Management relations to the on-board process except possibly a task being left in a state for too long... The great thing about ITSM7 that the classes will teach you is that it's somewhat flexible, within the boundaries of ITIL, to the particulars of your organization. - Original Message From: Andre H [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, February 8, 2008 7:06:05 AM Subject: ITSM 7 - Question, new employee on-boarding ** Good Morning and happy Friday, I have been appointed to to ping the ITSM 7 community on new employee on-boarding methodology. By using only the following modules - ARS 7.x Mid-Tier 7.x CMDB 2.x Incident 7.0.x Problem 7.0.x SLM 7.x and maybe Change 7.x Where are you starting to create the main record? Incident, then create child-tasks? Change, then create child-tasks? Please keep in mind that the Service Desk will only be handling on-boarding process . I know of SRM and third party products that will handle on-boarding, I just need to see how other companies are defining it without them. Thanks for your input and have a great weekend. Andre' Never miss a thing. Make Yahoo your homepage. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Looking for last minute shopping deals? Find them fast with Yahoo! Search. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Consuming Complex Web Service
No,, there is no support iin AR System to recieve an array from web service. You need to create your own soap-plugin to support this... -- Jarl On Feb 11, 2008 4:28 PM, Frank Caruso [EMAIL PROTECTED] wrote: Can Remedy handle consuming a Complex web service that returns, what I believe, is an Array Type? This is a snippet of what is returned: soap:Envelope soap:encodingStyle=http://schemas.xmlsoap.org/soap/encoding/; xmlns:namesp1=http://namespaces.soaplite.com/perl; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/; soap:Body employee_by_cdidResponse xmlns=urn:QQQSoap employee_by_cdidResult soapenc:arrayType=tns:employee_searchType[1] xsi:type=soapenc:Array xmlns:tns=http://sadadasdasdadadasdadasd/EmployeeSearch.wsdl; item xsi:type=tns:employee_searchType person_phone_cell xsi:type=xsd:string555-555-5/person_phone_cell employee_fk_team_id xsi:type=xsd:int199082/employee_fk_team_id team_short_code xsi:type=xsd:stringSome User/team_short_code /item /employee_by_cdidResult /employee_by_cdidResponse /soap:Body /soap:Envelope I can call the service from Remedy and can see the values returned in Plugin log file. However, the Input mapping does not show each individual element. I see arrayType, offset, id and href. Any thoughts? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
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\viewkind4\uc1\pard\lang1033\f0\fs20 And by underlying form I do not mean just the core data form but any other form that data is being pushed to on the creation or modification of that record. You haven't specifically stated if its the modify or create operation that is bombing out so assuming that it is either or both, I would check all other supporting form of that main form that data is being written to, to make sure the user has sufficient rights during that modify or create action..\par
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Cheers\par
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Joe\par
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-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Grooms, Frederick W\par
Sent: Monday, February 11, 2008 9:27 AM\par
To: [EMAIL PROTECTED]
Subject: Re: Permission problem with WebServices\par
\par
\par
What permissions error is it giving? \par
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-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ajit Patil\par
Sent: Monday, February 11, 2008 3:00 AM\par
To: [EMAIL PROTECTED]
Subject: Re: Permission problem with WebServices\par
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Hello Joe,\par
\par
The underlying form and the fileds have appropriate permissions, so that the user using webservice can submit the values. \par
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But still it is giving the same error...\par
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Thanks...\par
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Joe D'Souza wrote:\par
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Ajit,\par
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What about permissions to the underlying data forms that the data gets\par
\par
stored in?\par
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Do all the fields that are used in the web service have permissions \par
for the user that the web server uses to submit?\par
\par
Joe\par
\par
-Original Message-\par
From: Action Request System discussion list(ARSList) \par
[mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil\par
Sent: Monday, February 11, 2008 12:33 AM\par
To: [EMAIL PROTECTED]
Subject: Permission problem with WebServices\par
\par
\par
Hello All,\par
\par
I've created a webservice...\par
\par
It works fine when used with Filter...But it gives permission error \par
when using with any other consumer like SOAPUI...\par
\par
I've given public permission to the WebService but still it gives the \par
same error...\par
\par
Anyone has the idea about this\par
\par
Thanks in advance\par
\pard\plain\f1\fs20 {\pard\plain\f0\fs18 \line No virus found in this outgoing message.\line Checked by AVG Free Edition. \line Version: 7.5.516 / Virus Database: 269.20.2/1271 - Release Date: 2/11/2008 8:16 AM\line }\par
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Re: User Form ARS 7.0.01 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North, South, East and West could be set up using Company. Just allow the people which criss-cross companies to be in each others Company. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Changing System Default Notification method
Yes, I have done this and it worked great. Timothy Powell [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/11/2008 09:03 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Changing System Default Notification method Has anybody tried changing the Remedy Notification Method in the NTE:CFG-Notification Events form from Alert to Email? Does that actually work and change all the defaults for all users to email? I know that I can do it on an individual basis by configuring a user based notification rule to use email, but since the company uses email for everything, and we have over 6000 users, doing it all manually for each user is unreasonable. ARS 7.1 Patch 1 ITSM 7.0.2 Patch 6 Windows Server 2003 SQL Server 2005 Thanks in advance, Tim Powell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Form ARS 7.0.01
If you're using ITSM, you should just use the People form to accomplish this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 8:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
User Form ARS 7.0.01
Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
What permissions error is it giving? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ajit Patil Sent: Monday, February 11, 2008 3:00 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem with WebServices Hello Joe, The underlying form and the fileds have appropriate permissions, so that the user using webservice can submit the values. But still it is giving the same error... Thanks... Joe D'Souza wrote: Ajit, What about permissions to the underlying data forms that the data gets stored in? Do all the fields that are used in the web service have permissions for the user that the web server uses to submit? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Monday, February 11, 2008 12:33 AM To: arslist@ARSLIST.ORG Subject: Permission problem with WebServices Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Experiences with Planview OpenSuite
Afternoon, Would anyone be willing to share their experiences with Planview's product suite? What's good, ok, and/or not so good? Thanks, Craig Benson Warning: this e-mail may contain information proprietary to Raley's and is intended only for the use of the intended recipients. If the reader of this message is not an intended recipient, you are hereby notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Replicating production to report server
Previous company I was working at did it on a Solaris/Oracle platform with Shareplex. Had 2 production servers replicating down to their own reporting servers as well as the two production server replicating between each other. Had pretty much as close to real time replication as you can get. As Rick said though, the Oracle DBA was well versed in the Remedy architecture and how the backend worked. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fossett, Darrel Sent: Monday, February 11, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Replicating production to report server Some in our company want to use database replication to copy production to a report server. This means that we would have two separate instances of remedy on separate databases. I went through a little work of trying this a while back but we had trouble with performance and the database replication did not like the Request Id field as the unique identifier. I don't remember the specifics it has been a little while back. We need to have both servers up at all times for reporting needs and live production system. Has anybody ever done something like this? If so what platform and apps did you use to do the transfer? I just want to make sure that someone has done this before so that I know that it can be done. Darrel This email may contain material that is confidential, privileged, and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Replicating production to report server
We do this (not for every form, however). There are a subset of forms that we replicate to another SQL server using standard SQL server replication for reporting and the like. We don't run ITSM, but we do run Customer Support and several other home-grown apps. For example, we don't need reporting (currently, anyway) for the entire support app, so we just replicate SHARE:Company, SHARE:Account, SPRT:Product_Owned, SHARE:Person, SHARE:Contact_base, SHARE:Employee_base, and SPRT:Issue. This seems to work well, SQL server doesn't seem to care about the Request ID field, just as long as it's tagged as a primary key column. Performance doesn't seem to be an issue (CS seems to be inherently slow anyway). Again, this works well for us, but we're not even close to replicating every form from the Remedy server. ARS 7.0.1 p6 SQL Server 2000 (ARSystem) SQL Server 2005 (replica/data warehouse server) Windows 2003 Mike On 2/11/08, Fossett, Darrel [EMAIL PROTECTED] wrote: Some in our company want to use database replication to copy production to a report server. This means that we would have two separate instances of remedy on separate databases. I went through a little work of trying this a while back but we had trouble with performance and the database replication did not like the Request Id field as the unique identifier. I don't remember the specifics it has been a little while back. We need to have both servers up at all times for reporting needs and live production system. Has anybody ever done something like this? If so what platform and apps did you use to do the transfer? I just want to make sure that someone has done this before so that I know that it can be done. Darrel This email may contain material that is confidential, privileged, and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: PERFORM-ACTION-ADD-ATTACHMENT - crashing server
Be careful with the filter version of the workaround: last time we tried (on Win 7.0.1 p3) perform-action-add-attachment was broken for filters -- but worked in AL's. :-) -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/11/2008 01:28 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: PERFORM-ACTION-ADD-ATTACHMENT - crashing server No problem with workarounds, but wonder why the server should crash. Cant find anything in the documentation saying this should not work. -- Jarl On Feb 11, 2008 8:21 PM, LJ Longwing [EMAIL PROTECTED] wrote: I don't believe it does. The best way I've seen to do this is have a filter do the add attachment action, then have the AL do a simple setfield from the form that the attachment was added to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, February 11, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT - crashing server Hi, Is the command PERFORM-ACTION-ADD-ATTACHMENT supposed to be able run on the server from an active link? When running this active link, the server crash: Set Field: $PROCESS$ @@:PERFORM-ACTION-ADD-ATTACHMENT attach-field-id file-name The arerror says this RPC call caused the crash: EXECAL 7.01 patch 5 running on solaris... Regars, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Reports
I'm -building a console replace the OOB reporting. Trying to get some ideas. Are there any web sites that give samples of free utilities/def files that have reporting consoles, etc? **The year's hottest artists on the red carpet at the Grammy Awards. Go to AOL Music. (http://music.aol.com/grammys?NCID=aolcmp0030002565) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java 7.1 Form Information
Hi, please try public ArchiveInfo getArchiveInfo() Returns the archive info for the form. or public AuditInfo getAuditInfo() Returns the audit info for the form. Cheers Robert On Di, Februar 12, 2008 04:29, LJ Longwing wrote: I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- -- Robert Stecher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
Hello, I am working on the single form, no other form is using this data. It gives the error when creating new request through SOAP UI. It says something like You do not have permission to this field Field ID. But when I see the permissions for that field they are public... I am using ARS 7.0.1, MS-SQL. Is there any problem with SOAP-UI? Thanks... Ajit Patil wrote: Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance -- View this message in context: http://www.nabble.com/Permission-problem-with-WebServices-tp15405819p15426946.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check ARS services from Unix shell script
Hi All, Thanks alot for on all the inputs. Prashant On Feb 4, 2008 11:55 PM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** Prashant, I have a script I call remstat which is shown below. It allows you to quickly see all of the Remedy processes you wish to monitor. You may need to tweak it for your needs… echo Tomcat - Remedy Mid-Tier - Web ps -ef | grep tomcat echo echo AR Server Daemon -- ps -ef | grep arserverd echo echo AR Monitor ps -ef | grep armonitor echo echo AR Plug-in Server - ps -ef | grep arplugin echo echo AR Assignment Engine -- ps -ef | grep apsvcae echo echo AR Application Dispatcher - ps -ef | grep arsvcdsp echo echo AR Fork Daemon ps -ef | grep arforkd echo echo CMDB Engine --- ps -ef | grep cmdbd echo echo Reconciliation Engine - ps -ef | grep arrecond echo echo AR Flashboards ps -ef | grep flashboard echo echo AR E-mail Engine -- ps -ef | grep AREmail echo Hope this is helpful. Kelvin -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Prashant Patil *Sent:* Sunday, February 03, 2008 1:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Check ARS services from Unix shell script ** Dear All, I have a query regarding ARSystem services on a unix server. I have a requirement wherein the remedy database needs to be shutdown for a particular task. I have a shell script in place for this. It does the following: 1) The shell script shuts down ARS services, checks for the message: Action Request System shutdown process complete 2) Shuts down the DB, performs the task and restarts the DB. 3) Once the DB is up, ARS services is started and checks the message: Action Request System initialization is complete. I am not sure if the above steps are an efficient way to detect ARS services. Is there a better way of checking ARS services from within a shell script? Thanks, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Form ARS 7.0.01 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Sorry for the mis-interpretation. If your system is custom, you can pretty much do what you want. Just add a field for Geo-Location in addition to any other Location type fields. If you plan to go to ITSM you will have to do it with more strict constraints. Again, even on a custom system, you may have issues with people who criss-cross different Geo areas. An example may be a manager which needs to be able to access both North and South. My rule of thumb has always been to make sure the field is 3rd Normal Relational Form. In other words it is only updated in one and only one place. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Sorry guys, I should have been more specific. We use just the core ARS. We do not use ITSM or any of BMC's canned products. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, February 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North, South, East and West could be set up using Company. Just allow the people which criss-cross companies to be in each others Company. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Form ARS 7.0.01 (UNCLASSIFIED)
Then I'd create a storage form for Login_name the location information, and then a join from User to that form. Obviously the workflow to maintain it, etc... On Feb 11, 2008 9:41 AM, Mayfield, Andy L. [EMAIL PROTECTED] wrote: Sorry guys, I should have been more specific. We use just the core ARS. We do not use ITSM or any of BMC's canned products. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, February 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North, South, East and West could be set up using Company. Just allow the people which criss-cross companies to be in each others Company. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
@Eric; EventID 1000 is a generic issue, you could have a intermittently defective Outlook Plugin, but you know Microsoft, reboot :( hey fixed! :(:( Outlook crash (or other app) can leave DLL's loaded and then corrupted in memory, etc.. @Joe; I do not have 2 accounts, but I changed from my corporate account to gmail, and have always thought hey i'm missing posts - volumn seems quite low, but have __Yet__ to prove it. Checked gmail span (not there), could be how gmail puts the Label on them, and then groups the messages up. @Daniel; Is it possible that on the weekend when you perform your periodic adm-time-test, to put in a total # of messages for past week? then I can keep track of just raw numbers, before entering debug_mode_on so to say. On Feb 11, 2008 9:13 AM, Joe D'Souza [EMAIL PROTECTED] wrote: ** No problems here either receiving Strauss's email... However, sometimes I do notice I do not get ALL emails.. I know this as I have a yahoo account ([EMAIL PROTECTED]) that I use too and sometimes mails I receive here on this account - I don't on yahoo - and vice versa.. accounts for about 1% to 2% of mails. I wonder if its because of timeouts or something during the actual distribution of mails where the distribution fails on some email addresses?? I receive no header nothing.. As if the mail was not sent at all to that address... Anyone having 2 accounts on the ARS List have noticed this? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *LJ Longwing *Sent:* Monday, February 11, 2008 11:59 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Strauss / Outlook 2003 Crashing ** I haven't had any such problemrunning Outlook 2003 SP3 on XP SP2 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Eric Cleereman (IT) *Sent:* Monday, February 11, 2008 9:48 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Form ARS 7.0.01
I try to avoid modifying the User and Group forms since they are both cached, and changes to records can force a reload of the entire cache. I had this cause problems in the 4.x and 5.x environments, but I do not know of any changes in 6.x or 7.x that would have eliminated the caching. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 8:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can ARSystem database - invalid views be deleted?
Prashant, Is it possible that there there are missing fields in the underlying table that the view belongs to in their select statement?? Might be worth checking.. Where these created during the install of something? What was it? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Prashant Patil Sent: Tuesday, February 12, 2008 1:41 AM To: arslist@ARSLIST.ORG Subject: Can ARSystem database - invalid views be deleted? ** Hi All, Solaris 5.10 Oracle 10.2 ARSystem 7.1 ServiceDesk 7 In the ARSystem database I can see some 100 views with status INVALID. The Created and Last_ddl_time have exactly the same date/time. Is it ok to delete these invalid views? Is it possible that some remedy workflow has not been activated and later may be required? There is an audit being carried out and we have been informed that invalid views should not exist in the db! Please advise. Example entries are: OWNER OBJECT_NAME OBJECT_TYPE CREATED LAST_DDL_TIME STATUS ARADMIN CFG_SERVICE_CATALOG_LOOKUP VIEW 01/10/2008 14:26:20 01/10/2008 14:26:20 INVALID ARADMIN B672 VIEW 01/10/2008 14:26:20 01/10/2008 14:26:20 INVALID ARADMIN BMC_CORE_BMC_RACK VIEW 11/29/2007 10:16:20 11/29/2007 10:16:20 INVALID Thanks, Prashant No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.2/1272 - Release Date: 2/11/2008 5:28 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss\fcharset0 Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 Ajit,\par
\par
Have you got Allow any user to Submit ticked in the Permissions tab of the field property?\par
\par
Joe\par
\par
-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil\par
Sent: Tuesday, February 12, 2008 1:56 AM\par
To: [EMAIL PROTECTED]
Subject: Re: Permission problem with WebServices\par
\par
\par
Hello,\par
\par
I am working on the single form, no other form is using this data. \par
It gives the error when creating new request through SOAP UI.\par
\par
It says something like You do not have permission to this field Field\par
ID.\par
\par
But when I see the permissions for that field they are public...\par
\par
I am using ARS 7.0.1, MS-SQL.\par
\par
Is there any problem with SOAP-UI?\par
\par
Thanks...\par
\par
Ajit Patil wrote:\par
\par
Hello All,\par
\par
I've created a webservice...\par
\par
It works fine when used with Filter...But it gives permission error when\par
using with any other consumer like SOAPUI...\par
\par
I've given public permission to the WebService but still it gives the same\par
error...\par
\par
Anyone has the idea about this\par
\par
Thanks in advance\fs18 \f1\fs20\par
}
Re: 7.1 Server License Question
As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Newbie: form with links to frequently accessed forms
Stephen, Thanks for providing this approach. Since reading this, I've tried this, and it works beautifully. I have a lot of forms I need to access on a regular basis. This method allows me to quickly drill down to whichever form I need, on whichever server I need, using whichever view I need. This really speeds administration up a lot. A couple tweaks I added to this were as follows: - Search / Submit mode buttons to allow opening in either mode. In Search mode, all fields are blank, in Submit mode, they are default values. - Server Dropdown list, for choosing to open on an alternate server. Done from a lookup form, as Dev, QC, Prod, etc... - Workflow to populate form name based on display name or vice versa. Done using Application-Get-Form-Name or Application-Get-Form-Alias. - Workflow to populate VUI field with default VUI. select DEFAULTVUI from ARSCHEMA where NAME='$Form Name$' - Attached menu for selecting VUIs for a given form. select VUINAME from VUI where SCHEMAID=(select SCHEMAID from ARSCHEMA where NAME = '$536870916$') I also start the names of the most frequently used forms with a space, so they sort to the top of the table. Thanks again. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, February 08, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie: form with links to frequently accessed forms Ravi, Here is another approach, something I implemented here. I have about 80 forms that I frequently need to open and search. Using the Find option in the Object List (Ctrl+O, Find, enter text, click Find) is not convenient to me. I use a Table Field on a display-only/control panel form that points to a Regular form containing the names of forms I wish to open. I use an active link that opens the form when I double-click a row in the Table field. Regular form fields: 'Display Name' A friendly name for the form. 'Form Name' ARS form name, or URL. 'VUI Name' ARS VUI name. 'URL' Checkbox if the entry is a URL. The Table Field shows the 'Display Name' and 'Form Name' columns. The URL field is included but hidden. On double-click the active link opens the form, or if the 'URL' checkbox is checked then it opens the URL. For opening ARS forms (not URLs) the Open Window command uses $SERVER$ for the Server Name field, $col Form Name$ for the Form Name field, and $col VUI Name$ for the Form View field. The Window Type is set to Search and the Target Location is set to New. For opening URLs, I use this Run Process command: rundll32 url.dll,FileProtocolHandler $col Form Name$ I only need this for Windows User Tool. You could use the Run Process command PERFORM-ACTION-OPEN-URL new to open URLs in mid-tier. Creating this only took about 30 minutes and I use it every single day for my administration. Anytime I find myself opening a form that is not in this list of forms I just add a record to the Regular form field (described above) and from them on all I need to do is double-click in the Table field and it's opened for me. To enhance this you could add a checkbox to open the form in New mode instead of Search mode. I seldom need to open in New mode so when I need to, I first open in Search modem then select Edit Copy to New. Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Friday, February 08, 2008 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie: form with links to frequently accessed forms This is all I am looking for. Thank you. One more question about the active link. Can the active link take the name of the button as an argument. What I am saying is the following: if I have 5 buttons opening 5 different forms, can I just have one active link taking the name of the button as an argument or do I have to create 5 active links? Thanks Ravi MUNJAL, Jaya, IDC wrote: ** Ravi § Create a Display Only Form § Create 5 buttons (name them according to the form they open) § Create 5 Active Link with Open Window Action. In the open Window specify which Form you want to open For more details on the Open Window action of active link refer to Basic User Guide. Hope this helps. Thanks Jaya Munjal IEA Remedy Team RBS India Development Centre (P) Ltd T +91 124 6724163 M +91 9811405409 [EMAIL PROTECTED] Unitech Business Park, Block F, Sector 41, South City 1, Gurgaon, Harayana India 122001 P Please don't print this e-mail unless you really need to. www.rbs.com Visit our Sharepoint site here Raise a fault with one of our systems here -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On
Re: User Form ARS 7.0.01
If you have the People form, you should use it. You should be able to modify the region menu to accomplish your goals. Another one might be the site group. Alternatively, add a menu item to the people form. Modifying the core form is strongly discouraged. If you are really insisting on using the user form, you can, but be careful and use good programming practices. Pay attention that your customizations on all future patches and upgrades continue to work. John Rosquist Windward - Original Message From: Mayfield, Andy L. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, February 11, 2008 9:36:25 AM Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Check ARS services from Unix shell script
Or you could even try running arsignal -g servername:port from the AR Server installation directory and if this command doesn't return anything the services are up.. If it returns a message of any kind, it means the AR Server is not yet up.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Prashant Patil Sent: Tuesday, February 12, 2008 2:04 AM To: arslist@ARSLIST.ORG Subject: Re: Check ARS services from Unix shell script ** Hi All, Thanks alot for on all the inputs. Prashant On Feb 4, 2008 11:55 PM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** Prashant, I have a script I call remstat which is shown below. It allows you to quickly see all of the Remedy processes you wish to monitor. You may need to tweak it for your needs… echo Tomcat - Remedy Mid-Tier - Web ps -ef | grep tomcat echo echo AR Server Daemon -- ps -ef | grep arserverd echo echo AR Monitor ps -ef | grep armonitor echo echo AR Plug-in Server - ps -ef | grep arplugin echo echo AR Assignment Engine -- ps -ef | grep apsvcae echo echo AR Application Dispatcher - ps -ef | grep arsvcdsp echo echo AR Fork Daemon ps -ef | grep arforkd echo echo CMDB Engine --- ps -ef | grep cmdbd echo echo Reconciliation Engine - ps -ef | grep arrecond echo echo AR Flashboards ps -ef | grep flashboard echo echo AR E-mail Engine -- ps -ef | grep AREmail echo Hope this is helpful. Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Patil Sent: Sunday, February 03, 2008 1:48 AM To: arslist@ARSLIST.ORG Subject: Check ARS services from Unix shell script ** Dear All, I have a query regarding ARSystem services on a unix server. I have a requirement wherein the remedy database needs to be shutdown for a particular task. I have a shell script in place for this. It does the following: 1) The shell script shuts down ARS services, checks for the message: Action Request System shutdown process complete 2) Shuts down the DB, performs the task and restarts the DB. 3) Once the DB is up, ARS services is started and checks the message: Action Request System initialization is complete. I am not sure if the above steps are an efficient way to detect ARS services. Is there a better way of checking ARS services from within a shell script? Thanks, Prashant No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.2/1272 - Release Date: 2/11/2008 5:28 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Consuming Complex Web Service
Hello, Remedy does not provide such container/field which will hold the multiple values (like array). You can see your result in Mid-Tier log file where it shows each individual result. There is no mechanism in Remedy to collect those results. Instead you can write your own container in Java or whatever you like to collect those results. Hope this'll help you... Thanks Frank Caruso-2 wrote: Can Remedy handle consuming a Complex web service that returns, what I believe, is an Array Type? This is a snippet of what is returned: soap:Envelope soap:encodingStyle=http://schemas.xmlsoap.org/soap/encoding/; xmlns:namesp1=http://namespaces.soaplite.com/perl; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/; soap:Body employee_by_cdidResponse xmlns=urn:QQQSoap employee_by_cdidResult soapenc:arrayType=tns:employee_searchType[1] xsi:type=soapenc:Array xmlns:tns=http://sadadasdasdadadasdadasd/EmployeeSearch.wsdl; item xsi:type=tns:employee_searchType person_phone_cell xsi:type=xsd:string555-555-5/person_phone_cell employee_fk_team_id xsi:type=xsd:int199082/employee_fk_team_id team_short_code xsi:type=xsd:stringSome User/team_short_code /item /employee_by_cdidResult /employee_by_cdidResponse /soap:Body /soap:Envelope I can call the service from Remedy and can see the values returned in Plugin log file. However, the Input mapping does not show each individual element. I see arrayType, offset, id and href. Any thoughts? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Consuming-Complex-Web-Service-tp15413879p15426912.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
Hello Joe, The underlying form and the fileds have appropriate permissions, so that the user using webservice can submit the values. But still it is giving the same error... Thanks... Joe D'Souza wrote: Ajit, What about permissions to the underlying data forms that the data gets stored in? Do all the fields that are used in the web service have permissions for the user that the web server uses to submit? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Monday, February 11, 2008 12:33 AM To: arslist@ARSLIST.ORG Subject: Permission problem with WebServices Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.2/1270 - Release Date: 2/10/2008 12:21 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Permission-problem-with-WebServices-tp15405819p15407583.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Replicating production to report server
I know that it can be done (at least on Solaris/Sybase), but to do it right, you need to have a DBA who is willing to be a part of the Remedy team. (S)he will need to understand Remedy architecture enough to know what to use and what to leave alone, and have a significant time commitment to invest into the constant changes that are part of most Remedy environments. Rick On Feb 11, 2008 1:43 PM, Fossett, Darrel [EMAIL PROTECTED] wrote: Some in our company want to use database replication to copy production to a report server. This means that we would have two separate instances of remedy on separate databases. I went through a little work of trying this a while back but we had trouble with performance and the database replication did not like the Request Id field as the unique identifier. I don't remember the specifics it has been a little while back. We need to have both servers up at all times for reporting needs and live production system. Has anybody ever done something like this? If so what platform and apps did you use to do the transfer? I just want to make sure that someone has done this before so that I know that it can be done. Darrel This email may contain material that is confidential, privileged, and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Java 7.1 Form Information
I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
Good point, I should have posted that. The Event Log showed the following: Source: Microsoft Office 11 Type: Error Event ID: 1000 Description: Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp , debug? 0, fault address 0x0013da3f. Moot at this point though, as a reboot seems to have done the trick. Eric _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Monday, February 11, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Strauss / Outlook 2003 Crashing ** What is the details of the event from the event log? (EventID, Type, etc are all helpful) On Feb 11, 2008 8:56 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I haven't had any problems with any of his messages. Msg Received: Mon 2/11/2008 9:24 AM CST (Plain Text message) Msg Received: Mon 2/11/2008 1:25 AM CST (HTML message) Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Can ARSystem database - invalid views be deleted?
Hi All, Solaris 5.10 Oracle 10.2 ARSystem 7.1 ServiceDesk 7 In the ARSystem database I can see some 100 views with status INVALID. The Created and Last_ddl_time have exactly the same date/time. Is it ok to delete these invalid views? Is it possible that some remedy workflow has not been activated and later may be required? There is an audit being carried out and we have been informed that invalid views should not exist in the db! Please advise. Example entries are: OWNER OBJECT_NAME OBJECT_TYPE CREATED LAST_DDL_TIME STATUS ARADMIN CFG_SERVICE_CATALOG_LOOKUP VIEW 01/10/2008 14:26:20 01/10/2008 14:26:20 INVALID ARADMIN B672 VIEW 01/10/2008 14:26:20 01/10/2008 14:26:20 INVALID ARADMIN BMC_CORE_BMC_RACK VIEW 11/29/2007 10:16:20 11/29/2007 10:16:20 INVALID Thanks, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Changing System Default Notification method
Has anybody tried changing the Remedy Notification Method in the NTE:CFG-Notification Events form from Alert to Email? Does that actually work and change all the defaults for all users to email? I know that I can do it on an individual basis by configuring a user based notification rule to use email, but since the company uses email for everything, and we have over 6000 users, doing it all manually for each user is unreasonable. ARS 7.1 Patch 1 ITSM 7.0.2 Patch 6 Windows Server 2003 SQL Server 2005 Thanks in advance, Tim Powell ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
No Axton Grams On Feb 11, 2008 6:35 PM, Howard Richter [EMAIL PROTECTED] wrote: ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Patch 006 Question.....
Hey Gang, I am about to install AR Server, Mid-Tier Server, Email Engine, Flashboards, Approval Server and ITSM patch 006 of version 7.0.01, in production. Can my users still use patch 005 of the User Tool for a bit or do I need to update them with patch 006 of the User Tool at the same time I am patching my system? Any help would be great. Thank you, Louis Cobuccio Eaton Vance Management, Inc. 2 Oliver Street Boston, MA. 02109 (d) 617.598.8822 (c) 617.429.1113 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Configuring JSpell with Mid-Tier 7.0.1 Patch 6
Hello,
I'm having an issue in trying to setup the JSpell program that has been
recommended on this list with: (Server, Admin Tool, and Mid-Tier all
7.0.1 Patch 6) in order to provide spell-checking on a specific form.
I am wondering if anyone else has successfully setup this program and
implemented it with Mid-Tier.
Here is what I have done so far:
- Placed the jspellhtml2k4.war file into my Tomcat-webapps
directory and was able to test the spell checker successfully with
http://hostname/jspellhtml2k4/test.html
- Loaded the form I wanted to implement spell-checking with in
the admin tool and clicked on EDIT WEB HEADER CONTENT and added the
header content specified by the help file:
script language=JavaScript src=jspell.js/script
script language=JavaScript
!--
function getSpellCheckArray() {
var fieldsToCheck=new Array();
// make sure to enclose form/field object reference in quotes!
fieldsToCheck[fieldsToCheck.length]=document.getElementById('arid550121
54');
return fieldsToCheck;
}
var language;
//--/script
- I also added the content specified to trigger the spell check
in the active link for the spell check button I have on the form.
My problem is that Mid-Tier is actually sticking the SCRIPT
type=text/javascript language=javascript (and so on) /SCRIPT
information in the body of the document instead of the head of the
document, so my call to functions on the form from the activelink does
not seem to be working. Furthermore, the javascript in the activelink
does not seem to see the form it is running on.
For example, in the activelink, if I choose RUN PROCESS and type:
Javascript alert(document.getElementById('arid55012154').value)
I get Object null
arid55012154 is specified on the form itself when I view the form as an
html page, right-click, and go to VIEW SOURCE.
There is a field, for example, that says textarea id=arid55012154
I'm hoping that someone can either tell me how to ensure that my
SCRIPT tags are being put into the HEAD section of the document
instead of the BODY, or give me other suggestions as to how to
properly setup JSpell to work with Remedy.
Any help would be appreciated.
Thanks,
Kris Latter
NAV CANADA
280 Hunt Club Road
Ottawa, ON. K1V 1C1
(613)-248-6568
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
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7.1 Server License Question
I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
What is the details of the event from the event log? (EventID, Type, etc are all helpful) On Feb 11, 2008 8:56 AM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I haven't had any problems with any of his messages. Msg Received: Mon 2/11/2008 9:24 AM CST (Plain Text message) Msg Received: Mon 2/11/2008 1:25 AM CST (HTML message) Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Eric Cleereman (IT) *Sent:* Monday, February 11, 2008 10:48 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: Strauss / Outlook 2003 Crashing Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strauss / Outlook 2003 Crashing
Maybe they're using the -MessWithJoe argument in the subject line :) I have two accounts, haven't noticed it but don't watch my home one much unless I'm off sick from work. Just logged in to home Work email - 1709 since 01/01/2008 Home - 1716 since 01/01/2008 However, I have deleted a few of the I don't disable myself from the list when I'm on vacation emails from my work computer lately so it could be pretty even. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Strauss / Outlook 2003 Crashing ** No problems here either receiving Strauss's email... However, sometimes I do notice I do not get ALL emails.. I know this as I have a yahoo account ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ) that I use too and sometimes mails I receive here on this account - I don't on yahoo - and vice versa.. accounts for about 1% to 2% of mails. I wonder if its because of timeouts or something during the actual distribution of mails where the distribution fails on some email addresses?? I receive no header nothing.. As if the mail was not sent at all to that address... Anyone having 2 accounts on the ARS List have noticed this? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of LJ Longwing Sent: Monday, February 11, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: Strauss / Outlook 2003 Crashing ** I haven't had any such problemrunning Outlook 2003 SP3 on XP SP2 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Monday, February 11, 2008 9:48 AM To: arslist@ARSLIST.ORG Subject: OT: Strauss / Outlook 2003 Crashing ** Hi All, Odd question, but the last couple of posts Strauss has sent to the ARSList don't open on either of my PCs, either in a preview, or by double-clicking them. I haven't noticed this with anyone else's posts. When I try to open them, Outlook crashes. Both PCs are running Outlook 2003, one is Windows XP, and the other is Windows XP SP2. Wondering if this may a weird thing with my PCs, or has anyone else had this problem? Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User Form ARS 7.0.01 (UNCLASSIFIED)
Sorry guys, I should have been more specific. We use just the core ARS. We do not use ITSM or any of BMC's canned products. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, February 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North, South, East and West could be set up using Company. Just allow the people which criss-cross companies to be in each others Company. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Patch 006 Question.....
The patch level of the User tool has very little to do with the upgrade of a patch level of your ITSM application. And if you are using ARS 7.0.1, the user tool and the ARS Server is still on Patch 3.. If you are on ARS 7.1, the latest patch is Patch 1. Its only the ITSM applications 7.0 that have got 6 patches released till date.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio Sent: Monday, February 11, 2008 2:49 PM To: arslist@ARSLIST.ORG Subject: Patch 006 Question. ** Hey Gang, I am about to install AR Server, Mid-Tier Server, Email Engine, Flashboards, Approval Server and ITSM patch 006 of version 7.0.01, in production. Can my users still use patch 005 of the User Tool for a bit or do I need to update them with patch 006 of the User Tool at the same time I am patching my system? Any help would be great. Thank you, Louis Cobuccio Eaton Vance Management, Inc. 2 Oliver Street Boston, MA. 02109 (d) 617.598.8822 (c) 617.429.1113 [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.2/1272 - Release Date: 2/11/2008 5:28 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
