Re: How to upgrade AR system & ITSM apps from 6.x to 7.x

[Rajagopal, Ramya]

Hi Rick,

Thanks for the heads-up J

I understood as to how we'll do the workflow migration. I'm curious to know,

§  For these kind of activities, do we use Migrator tool or you have any 
suggestions to this?

§  Say in scenarios, we have to move the data to the latest version, then do we 
have some tool to accomplish the bulk data load?

 

 

Best Regards,

Ramya 

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Wednesday, April 09, 2008 8:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to upgrade AR system & ITSM apps from 6.x to 7.x

 

** I'll make this short and simple.  You do not upgrade.  The differences 
between v6 and v7 of the applications are as night and day.  To migrate from v6 
to v7, you need to install v7 fresh on a new server, and then figure out 
whether you want to migrate your existing customizations and code over.

Once you get to that point, there are many here with the experience to help you 
over the bumps.

Rick

On Wed, Apr 9, 2008 at 3:14 AM, Rajagopal, Ramya <[EMAIL PROTECTED]> wrote:

** 

Hi All,

I'm new to this ARList community.

I was looking for steps/procedures for "upgrading AR system & ITSM apps from 
6.x to 7.x". can anyone share documents which can be a helping hand. Thanks in 
advance

Thanks,

Ramya

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

***
The information in this email is confidential and may be legally privileged. 
Access to this email by anyone other than the intended addressee is 
unauthorized. If you are not the intended recipient of this message, any 
review, disclosure, copying, distribution, retention, or any action taken or 
omitted to be taken in reliance on it is prohibited and may be unlawful. If you 
are not the intended recipient, please reply to or forward a copy of this 
message to the sender and delete the message, any attachments, and any copies 
thereof from your system.
***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[RAMTRI, Nisha, IDC]

We faced this issue as well wherein the escalations just wouldn't run and only 
a restart of the server would fix it. The escalation thread would just die. 
This is also a known bug in ARS 6.03 patch 17 and has been fixed in patch 18.

SW00237139 Escalation thread dies and restarts. At restart the escalation 
thread does not fire any escalations.


Warm Regards,

Nisha Ramtri



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Thad K Esser
Sent: 09 April 2008 23:46
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

**
I believe with 6.3 there was a patch level that had bugs with escalations.  
You'd get "ghost" escalation threads, and you could only see them by looking at 
weirdness in the logs.  What I did was to disable escalations (server config), 
which would shut down all the escalation threads.  Give it half a minute to 
"take", and then re-enable escalations.  Its still not warm and fuzzy, but it 
keeps you from having to experience the cold emptiness of a server restart.  
Metaphorically speaking.

I don't remember which patch fixed it, but it did get fixed at some point.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach


"Brittain, Mark" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

04/09/2008 10:58 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc
Subject
Re: Escalation will not run?





I ran into this problem about a month ago. I agree, fixing it with a
restart did not leave me with a good feeling either. However, it did fix
the problem and escalations have been running fine since.

Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 09, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

That (a restart) fixed it. Does not leave me with a warm and fuzzy
feeling. No errors. Just would not run.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 09, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

I have seen this before - we had this happen that escalations would just
stop running - I had to restart the server and it fixed the issue.



On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an escalation that is normally disabled. I enable it whenever I

> need it to run. It is very simple and updates two fields in a table. I

> had nothing in the Run If field and it always worked. Now today it
will not run.
> The escalation log shows Failed Qualification? I tried changing the
> run if line to things that I know will work (1=1 or $STATUS$ !=
> $NULL$) and same error message. Anyone have an idea why this is
failing it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com
ARSlist:
> "Where the Answers Are" html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

This e-mail is the property of NaviSite, Inc. It is intended only
for the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"



***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed. If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited. 
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

***
The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered 
Office: 36 St Andrew Square, Edinburgh EH2 2YB. 
Authorised and regulated by the Financial Services Au

SQL statemenent taking a lot of time...

[John Joseph]

Hi All,

How do we handle a situation where the timings in the SQL log for a sql query 
shows about 2 minutes and the same SQL Statement run via the SQL client takes 
few seconds?

What are the areas to check in these scenarios..?

Thanks in Advance,

Best Regards,
John Joseph


_
Tried the new MSN Messenger? It’s cool! Download now.
http://messenger.msn.com/Download/Default.aspx?mkt=en-in
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Remedy Developer Plus

[Roger Medsker]

Greg,

 

What version of JDK do you have installed on your Windows system? I have
seen this symptom when installing Developer Plus for Remedy Admin 6.3 if you
have Java 1.5 (5.0) installed. Hidden in the Compatibility matrix is a note
for AR System Admin Tool that Java 1.5 is not supported. This note has
little meaning unless you are trying to install Developer Plus.  Try
installing JDK 1.4.2 then re-installing Developer Plus.

 

HTH

 

Roger Medsker

Remedy Consultant

Bluestem Consulting Group, LLC

[EMAIL PROTECTED]

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, April 09, 2008 9:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

 

** 

I had a whole litany of communications with BMC Support last September to
get this thing working, and I now have it installed with my 7.1 admin tool;
it only works when that admin tool is logged in to my development server
that has the license for it.  I had to install from patch 1493, which
resolved problems installing it with 7.1.  I think there was also a registry
hack required to convince it that the 6.3 Admin Tool was present (which
Vista absolutely detested). I have run it on both XP and Vista; on Vista it
forces screen color to a lower quality.  It is a faint shadow of what it
replaced (IT Masters ARMasterSuite), but it is the only way to browse
workflow on a 7.1 system with ITSM 7.0  since 7.1 STILL does not have the
bug fixed in the Admin Tool that prevents it from creating a search database
AND synchronizing it successfully.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark)
Sent: Wednesday, April 09, 2008 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus

** 

WHAT?!?! 

 

 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Murray, Greg
Sent: Wednesday, April 09, 2008 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus

** 

Hi

 

We have been trying to install Remedy Developer 6.3 for some months now and
are making no progress. We are getting weird replies from support which
would indicate they don't even know what the product is.

 

When we have installed RDP (6 and 6.3), it appears in the admin installation
folder, but when we try and run it from the menu within the Admin client
nothing happens.

 

We have been asked by support to check if there is a Windows service for RDP
if we can uninstall it through Add/Remove Programs, neither of which are
valid as from our understanding, RDP does not install a Windows service, and
does not appear in Add/Remove Programs as a seperate application. Does BMC
even know there own tools?

 

The questions I have are:

- Is this tool still useful since the last update was 2005?

- Has anyone managed to get it to work? 

 

 

 

Greg Murray

 


**
This message is intended for the addressee named and may contain 
privileged information or confidential information or both. If you 
are not the intended recipient please delete it and notify the sender.
**

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


**
This message is intended for the addressee named and may contain 
privileged information or confidential information or both. If you 
are not the intended recipient please delete it and notify the sender.
** 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Remedy Developer Plus

[strauss]

I had a whole litany of communications with BMC Support last September
to get this thing working, and I now have it installed with my 7.1 admin
tool; it only works when that admin tool is logged in to my development
server that has the license for it.  I had to install from patch 1493,
which resolved problems installing it with 7.1.  I think there was also
a registry hack required to convince it that the 6.3 Admin Tool was
present (which Vista absolutely detested). I have run it on both XP and
Vista; on Vista it forces screen color to a lower quality.  It is a
faint shadow of what it replaced (IT Masters ARMasterSuite), but it is
the only way to browse workflow on a 7.1 system with ITSM 7.0  since 7.1
STILL does not have the bug fixed in the Admin Tool that prevents it
from creating a search database AND synchronizing it successfully.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark)
Sent: Wednesday, April 09, 2008 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


** 

WHAT?!?! 
 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Murray, Greg
Sent: Wednesday, April 09, 2008 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus


** 
Hi
 
We have been trying to install Remedy Developer 6.3 for some
months now and are making no progress. We are getting weird replies from
support which would indicate they don't even know what the product is.
 
When we have installed RDP (6 and 6.3), it appears in the admin
installation folder, but when we try and run it from the menu within the
Admin client nothing happens.
 
We have been asked by support to check if there is a Windows
service for RDP if we can uninstall it through Add/Remove Programs,
neither of which are valid as from our understanding, RDP does not
install a Windows service, and does not appear in Add/Remove Programs as
a seperate application. Does BMC even know there own tools?
 
The questions I have are:
- Is this tool still useful since the last update was 2005?
- Has anyone managed to get it to work? 
 
 
 

Greg Murray

 


**
This message is intended for the addressee named and may contain

privileged information or confidential information or both. If
you 
are not the intended recipient please delete it and notify the
sender.

**

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


**
This message is intended for the addressee named and may contain 
privileged information or confidential information or both. If you 
are not the intended recipient please delete it and notify the sender.
** 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Remedy Developer Plus

[Blankenship, Mark (Mark)]

WHAT?!?! 
 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Murray, Greg
Sent: Wednesday, April 09, 2008 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus


** 
Hi
 
We have been trying to install Remedy Developer 6.3 for some
months now and are making no progress. We are getting weird replies from
support which would indicate they don't even know what the product is.
 
When we have installed RDP (6 and 6.3), it appears in the admin
installation folder, but when we try and run it from the menu within the
Admin client nothing happens.
 
We have been asked by support to check if there is a Windows
service for RDP if we can uninstall it through Add/Remove Programs,
neither of which are valid as from our understanding, RDP does not
install a Windows service, and does not appear in Add/Remove Programs as
a seperate application. Does BMC even know there own tools?
 
The questions I have are:
- Is this tool still useful since the last update was 2005?
- Has anyone managed to get it to work? 
 
 
 

Greg Murray

 


**
This message is intended for the addressee named and may contain

privileged information or confidential information or both. If
you 
are not the intended recipient please delete it and notify the
sender.

**

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


**
This message is intended for the addressee named and may contain 
privileged information or confidential information or both. If you 
are not the intended recipient please delete it and notify the sender.
** 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Remedy Developer Plus

[Murray, Greg]

Thanks Joe
 
Sorry about the confusion but its not Windows RDP its just the Remedey
Product.
 
There are no errors messages anywhere even when we run it that is part
of the mystery. Just nothing happens..



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, 10 April 2008 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Plus


** 
What has Windows RDP got to do with Remedy Developer Plus except that
they share the same abbreviation?
 
I do not recall which version I had got it working for, but to answer
your question yes I did get it working. And it did seem to be a useful
tool for a developer. Is it worth the $'s you pay for it, that really
depends on what you can afford. I personally wouldn't buy it but if I
were given the tool as a freebee, sure I would use it :-)
 
Do you get any errors of any sort at all when you try to launch it?
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Murray, Greg
Sent: Wednesday, April 09, 2008 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus


** 
Hi
 
We have been trying to install Remedy Developer 6.3 for some
months now and are making no progress. We are getting weird replies from
support which would indicate they don't even know what the product is.
 
When we have installed RDP (6 and 6.3), it appears in the admin
installation folder, but when we try and run it from the menu within the
Admin client nothing happens.
 
We have been asked by support to check if there is a Windows
service for RDP if we can uninstall it through Add/Remove Programs,
neither of which are valid as from our understanding, RDP does not
install a Windows service, and does not appear in Add/Remove Programs as
a seperate application. Does BMC even know there own tools?
 
The questions I have are:
- Is this tool still useful since the last update was 2005?
- Has anyone managed to get it to work? 
 
 
 

Greg Murray

 


**
This message is intended for the addressee named and may contain

privileged information or confidential information or both. If
you 
are not the intended recipient please delete it and notify the
sender.

**

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

**
This message is intended for the addressee named and may contain
privileged information or confidential information or both. If you
are not the intended recipient please delete it and notify the sender.
**

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Remedy Developer Plus

[Shafqat Ayaz]

Hi Greg/Joe
  I have used Developer Plus, and as Joe says it is a useful tool.
  The only thing I found was that to install it, you had to have ARAdmin 6.0 
installed, no OTHER version will work with the install,(at least that is what i 
found).
  Have Version 6.0 Admin tool installed, then install Developer Plus, after 
that it will work with versions of the Admin tool, I have not tried it 7.1 
though. But for the install to work properly you must have V6.0 of the  Admin 
tool installed. And yes, if you do not have v6.0 installed, it does not give 
any errors at install time, it just does not show up in the Admin tool, or if 
it shows up it is either grayed out, or if not and you click  on it, nothing 
happens
   
  thanks
   
  shafqat

Joe D'Souza <[EMAIL PROTECTED]> wrote:
  ** What has Windows RDP got to do with Remedy Developer Plus except that 
they share the same abbreviation?
   
  I do not recall which version I had got it working for, but to answer your 
question yes I did get it working. And it did seem to be a useful tool for a 
developer. Is it worth the $'s you pay for it, that really depends on what you 
can afford. I personally wouldn't buy it but if I were given the tool as a 
freebee, sure I would use it :-)
   
  Do you get any errors of any sort at all when you try to launch it?
   
  Cheers
   
  Joe
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Murray, Greg
Sent: Wednesday, April 09, 2008 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Developer Plus


** Hi
   
  We have been trying to install Remedy Developer 6.3 for some months now and 
are making no progress. We are getting weird replies from support which would 
indicate they don't even know what the product is.
   
  When we have installed RDP (6 and 6.3), it appears in the admin installation 
folder, but when we try and run it from the menu within the Admin client 
nothing happens.
   
  We have been asked by support to check if there is a Windows service for RDP 
if we can uninstall it through Add/Remove Programs, neither of which are valid 
as from our understanding, RDP does not install a Windows service, and does not 
appear in Add/Remove Programs as a seperate application. Does BMC even know 
there own tools?
   
  The questions I have are:
  - Is this tool still useful since the last update was 2005?
  - Has anyone managed to get it to work? 
   
   
   
Greg Murray

   
  
**
This message is intended for the addressee named and may contain 
privileged information or confidential information or both. If you 
are not the intended recipient please delete it and notify the sender.
**
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 


Shafqat Ayaz

  "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 







 __
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Remedy Developer Plus

[Joe D'Souza]

What has Windows RDP got to do with Remedy Developer Plus except that they
share the same abbreviation?

I do not recall which version I had got it working for, but to answer your
question yes I did get it working. And it did seem to be a useful tool for a
developer. Is it worth the $'s you pay for it, that really depends on what
you can afford. I personally wouldn't buy it but if I were given the tool as
a freebee, sure I would use it :-)

Do you get any errors of any sort at all when you try to launch it?

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Murray, Greg
  Sent: Wednesday, April 09, 2008 8:05 PM
  To: arslist@ARSLIST.ORG
  Subject: Remedy Developer Plus


  **
  Hi

  We have been trying to install Remedy Developer 6.3 for some months now
and are making no progress. We are getting weird replies from support which
would indicate they don't even know what the product is.

  When we have installed RDP (6 and 6.3), it appears in the admin
installation folder, but when we try and run it from the menu within the
Admin client nothing happens.

  We have been asked by support to check if there is a Windows service for
RDP if we can uninstall it through Add/Remove Programs, neither of which are
valid as from our understanding, RDP does not install a Windows service, and
does not appear in Add/Remove Programs as a seperate application. Does BMC
even know there own tools?

  The questions I have are:
  - Is this tool still useful since the last update was 2005?
  - Has anyone managed to get it to work?



  Greg Murray



  **
  This message is intended for the addressee named and may contain
  privileged information or confidential information or both. If you
  are not the intended recipient please delete it and notify the sender.
  **

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.519 / Virus Database: 269.22.10/1367 - Release Date: 4/9/2008
7:10 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Remedy Developer Plus

[Murray, Greg]

Hi
 
We have been trying to install Remedy Developer 6.3 for some months now
and are making no progress. We are getting weird replies from support
which would indicate they don't even know what the product is.
 
When we have installed RDP (6 and 6.3), it appears in the admin
installation folder, but when we try and run it from the menu within the
Admin client nothing happens.
 
We have been asked by support to check if there is a Windows service for
RDP if we can uninstall it through Add/Remove Programs, neither of which
are valid as from our understanding, RDP does not install a Windows
service, and does not appear in Add/Remove Programs as a seperate
application. Does BMC even know there own tools?
 
The questions I have are:
- Is this tool still useful since the last update was 2005?
- Has anyone managed to get it to work? 
 
 
 

Greg Murray

 

**
This message is intended for the addressee named and may contain
privileged information or confidential information or both. If you
are not the intended recipient please delete it and notify the sender.
**

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Need to restore Assignee and Submitter group

[Ankur Gulati]

I am Duh Thanks Thomas...the records went in neat. I was trying to
import ARS 6.0.3 group entries. In 6.0.3 these records are regular
groups unlike Dynamic in 7.0.1
 
Thanks again.
 
Regards
Ankur




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean
Sent: 10 April 2008 04:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need to restore Assignee and Submitter group


** 
Ankur,
Make sure the group category is set to "Dynamic" for these
groups.  Also, the 'Submitter' group should be Group ID = 3, and the
'Assignee' group should be Group ID = 4.
 
If the manual creation still doesn't work, you might try
exporting the groups from another AR Server and importing them using the
Import tool.  I have attached an export of these two group records from
my AR Server, which is also version 7.0.1.
 
Hope this helps,
 
--Thomas
 

- Original Message - 
From: Ankur Gulati   
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Wednesday, April 09, 2008 5:54 PM
Subject: Need to restore Assignee and Submitter group

** 
Hi All,
 
I have landed in a soup. Is there a way to recreate the
Assignee and Submitter group entries in the group form. I accidently
deleted them and now. These groups are System created and when I
manually try to create them, I am getting an error "ARERR [616] Group
category is unrecognized or isn't appropriate"
 
 
ARS 7.01 patch 4
Database: oracle 9i
 
 
Do I have to reinstall remedy from scratch? 
 
 
Regards,
Ankur
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where
the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Need to restore Assignee and Submitter group

[Thomas Bean]

Ankur,
Make sure the group category is set to "Dynamic" for these groups.  Also, the 
'Submitter' group should be Group ID = 3, and the 'Assignee' group should be 
Group ID = 4.

If the manual creation still doesn't work, you might try exporting the groups 
from another AR Server and importing them using the Import tool.  I have 
attached an export of these two group records from my AR Server, which is also 
version 7.0.1.

Hope this helps,

--Thomas

  - Original Message - 
  From: Ankur Gulati 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, April 09, 2008 5:54 PM
  Subject: Need to restore Assignee and Submitter group


  ** 
  Hi All,

  I have landed in a soup. Is there a way to recreate the Assignee and 
Submitter group entries in the group form. I accidently deleted them and now. 
These groups are System created and when I manually try to create them, I am 
getting an error "ARERR [616] Group category is unrecognized or isn't 
appropriate"


  ARS 7.01 patch 4
  Database: oracle 9i


  Do I have to reinstall remedy from scratch? 


  Regards,
  Ankur
  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Group_Submitter_Assignee.arx
Description: Binary data

Need to restore Assignee and Submitter group

[Ankur Gulati]

Hi All,
 
I have landed in a soup. Is there a way to recreate the Assignee and
Submitter group entries in the group form. I accidently deleted them and
now. These groups are System created and when I manually try to create
them, I am getting an error "ARERR [616] Group category is unrecognized
or isn't appropriate"
 
 
ARS 7.01 patch 4
Database: oracle 9i
 
 
Do I have to reinstall remedy from scratch? 
 
 
Regards,
Ankur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Open Ticket from AL

[Mayfield, Andy L.]

OK, Maybe I jumped the gun. After testing with admin privileges and
having it work, I went back and tried again with the users ID and it
worked OK. Not sure what happened on my first test. I will continue to
test for a while, but it appears this may have it. 

For some reason I never see the forest for the trees. 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

The button fire an AL that has 4 actions. Actions 1 and 2 do set fields
on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save
the request and action 4 is the open window. 

The window is in Modify mode at the time of the button press, but using
the $1$ = '1' did not return any results.

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 09, 2008 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

So you are doing this on a button press after submit?

If it is on a Modify you can use $1$ = '1'
 
Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

OK, that didn't work as I expected. I thought it would open the LAST
request modified. It appears to open all modified requests.

Dang! I thought I had it (-:

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

That's right. I figured out from reading the manual that I could use
$OPERATION = SET since the AL is also modifying the ticket just before I
want it to open the form in the new view. I am about to do some testing
to see if it work ok.

I am still open to suggestions if there's a better way, or if this
method will not work.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

Where is the button? On the same form you are tying to Open?

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

_

Re: Open Ticket from AL

[Grooms, Frederick W]

Strange... Since you are modifying an existing record you should have
the Entry ID (Request ID) of the record and can use that as a lookup.

Since you are working on an AL you have closed all occurrances of the
form (so the User Tool will re-load it's cache)

What Window Type are you Opening the form in (Modify or Display)?
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

The button fire an AL that has 4 actions. Actions 1 and 2 do set fields
on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save
the request and action 4 is the open window. 

The window is in Modify mode at the time of the button press, but using
the $1$ = '1' did not return any results.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 09, 2008 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

So you are doing this on a button press after submit?

If it is on a Modify you can use $1$ = '1'
 
Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

OK, that didn't work as I expected. I thought it would open the LAST
request modified. It appears to open all modified requests.

Dang! I thought I had it (-:

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

That's right. I figured out from reading the manual that I could use
$OPERATION = SET since the AL is also modifying the ticket just before I
want it to open the form in the new view. I am about to do some testing
to see if it work ok.

I am still open to suggestions if there's a better way, or if this
method will not work.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

Where is the button? On the same form you are tying to Open?

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.ars

Re: Open Ticket from AL

[Mayfield, Andy L.]

The button fire an AL that has 4 actions. Actions 1 and 2 do set fields
on the form, action 3 does a Run Process of PERFORM-ACTION-APPLY to save
the request and action 4 is the open window. 

The window is in Modify mode at the time of the button press, but using
the $1$ = '1' did not return any results.

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 09, 2008 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

So you are doing this on a button press after submit?

If it is on a Modify you can use $1$ = '1'
 
Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

OK, that didn't work as I expected. I thought it would open the LAST
request modified. It appears to open all modified requests.

Dang! I thought I had it (-:

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

That's right. I figured out from reading the manual that I could use
$OPERATION = SET since the AL is also modifying the ticket just before I
want it to open the form in the new view. I am about to do some testing
to see if it work ok.

I am still open to suggestions if there's a better way, or if this
method will not work.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

Where is the button? On the same form you are tying to Open?

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Open Ticket from AL-Resolved.... I think

[Grooms, Frederick W]

So you are doing this on a button press after submit?

If it is on a Modify you can use $1$ = '1'
 
Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

OK, that didn't work as I expected. I thought it would open the LAST
request modified. It appears to open all modified requests.

Dang! I thought I had it (-:

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

That's right. I figured out from reading the manual that I could use
$OPERATION = SET since the AL is also modifying the ticket just before I
want it to open the form in the new view. I am about to do some testing
to see if it work ok.

I am still open to suggestions if there's a better way, or if this
method will not work.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

Where is the button? On the same form you are tying to Open?

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Open Ticket from AL-Resolved.... I think

[Mayfield, Andy L.]

OK, that didn't work as I expected. I thought it would open the LAST
request modified. It appears to open all modified requests.

Dang! I thought I had it (-:

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL-Resolved I think

That's right. I figured out from reading the manual that I could use
$OPERATION = SET since the AL is also modifying the ticket just before I
want it to open the form in the new view. I am about to do some testing
to see if it work ok.

I am still open to suggestions if there's a better way, or if this
method will not work.

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

Where is the button? On the same form you are tying to Open?

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk: 813-348-2556 
Cell: 973-652-6723 
FAX: 813-348-2565 
sf49fanv AIM IM 
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Open Ticket from AL-Resolved.... I think

[Mayfield, Andy L.]

That's right. I figured out from reading the manual that I could use
$OPERATION = SET since the AL is also modifying the ticket just before I
want it to open the form in the new view. I am about to do some testing
to see if it work ok.

I am still open to suggestions if there's a better way, or if this
method will not work.

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Ticket from AL

Where is the button? On the same form you are tying to Open?

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk: 813-348-2556 
Cell: 973-652-6723 
FAX: 813-348-2565 
sf49fanv AIM IM 
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Open Ticket from AL

[Nall, Roger]

Where is the button? On the same form you are tying to Open?

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk: 813-348-2556 
Cell: 973-652-6723 
FAX: 813-348-2565 
sf49fanv AIM IM 
RogerNall Yahoo IM 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 09, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Open Ticket from AL

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Open Ticket from AL

[Mayfield, Andy L.]

How can I have a window open in different view on a button press? 

I have created an AL that does an open window on the button press, but I
am having problems with the qualification for the window to be opened. 

 I want it to open the window and pull up the current transaction, but
it will not be the last ID.

I thought it might be the CURRENTWIND keyword, but I cant get it to
work.  

Thanks,

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Scheduling Crystal Reports

[Susan Palmer]

Hi Everyone,

We have been using CrystalDesk for nearly two years to automatically email
crystal reports to our customers.  It has been great for the most part.
Well when we upgraded to v7 last year it would no longer work on the
production server but since it still worked on the dev server I just pointed
it to the production database and everything has been fine.  (ok, so
production was totally in prod environment)

Then a few weeks ago one of our illustrious client managers agreed to send
out a report to about 40 customer email addresses.  I was hesitant at first
since that's a fair amount of email address data.  But it worked  well
for a few days.  Then things started to go haywire with other reports that
ran fine.  We had failed completions and all sorts of wierd things.  Then we
had a report attach to the wrong email, not good, but luckily no harm done
... whew!

Finally I took all the email addresses out of that offender (which I will
always blame the problems on that report) and things started to settle down
but not completely.  So now we only use it to send to internal people and
someone forwards the reports to customers.  Since we send out about 30 a day
to customers I need to be able to rely on what we're using.

Now I'm planning to move to a crystal report scheduler that is more robust,
Crystal Server XI.  We have other reports that are generated from non-Remedy
applications and I was asked if that scheduler could possibly work.

Are any of you using FLUX scheduler to email crystal reports?  I know that
we use it on unix (solaris) server.

Thanks for your input,
Susan

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Need an example Makefile for arealdap.c for Linux

[Geoffrey Endresen]

It looks like I had to change the LICENSE_MASK in the arealdap.c code.
I had to change the AREA_LICENSE_MASK_ALL to AREA_LICENSE_MASK_WRITE.

  /*
   * We found a match and either the password is good or
   * we are just processing information for notification
   * purposes.
  */
  (*response)->licenseMask  = AREA_LICENSE_MASK_WRITE;
  (*response)->licenseWrite = AR_LICENSE_TYPE_FLOATING;
  (*response)->licenseFTS   = AR_LICENSE_TYPE_NONE;
  (*response)->licenseRes1  = AR_LICENSE_TYPE_NONE;
...



On 4/8/08, Geoffrey Endresen <[EMAIL PROTECTED]> wrote:
> OK, I must be missing something. I got it to compile and run. It now returns
> OK in the plugin.log but returns this error to the user tool.
>
> ARERR [8922] The authentication service is not responding.  Cannot connect
> to the system at this time.  Contact your AR System Administrator for
> assistance.
>
> returns OK and the plugin died
>
> Server (pid:21564) died with 11.
>
>
>  /* Tue Apr 08 2008 16:07:04.8098 */ +VL
> AREAVerifyLoginCallback  -- user endresen
> 
>
>  /* Tue Apr 08 2008 16:07:05.4189 */
> -VL  OK
> 
>
>  /* Tue Apr 08 2008 16:07:05.4264 */ Plug-In Trace Log
> -- ON
> 
>


-- 
-Geoff Endresen
Amazon.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Database cursor sharing

[Tony Worthington]

Sorry -- I usually reference my source.  :-)  Guess I wasn't thinking 
rtfm... lol

White Paper
Oracle's Cursor Sharing for BMC® Remedy® Products
January 2007
*67831*

-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911



William Rentfrow <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/09/2008 01:50 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Database cursor sharing






** 
I'm checking this...what document is this from?  The server config guide?

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, April 09, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Database cursor sharing

** 
Strange that it would alter to both exact and force when having the system 
set to force in one operation.  Are you seeing the alter sessions right 
next to each other or are there various inserts in between? Exact is used 
when inserting into long raw. 

Have you verified that both of your awr reports are reporting the same 
values in the init.ora section?  I know you mention you've checked a 
gazillion times ... but it might be in the spfile and not be recognized by 
the db.  We've also had cursor sharing changes not stick over db restarts. 



init.ora Parameters 
Parameter NameBegin value  End value 
(if different) 
- - 
-- 
cursor_sharingFORCE 

 
"Inserts into a Long Raw column while cursor_sharing is 
enabled can cause the BMC Remedy Action Request System® (AR System®) 
server 
thread to hang. Such inserts are commonly done as part of the Email Engine 

activity when attachments are included in email messages. 

To avoid any impact from this issue, AR System server code explicitly 
disables 
cursor_sharing (that is, sets it to exact) when doing such an insert into 
a Long Raw 
column.  However, it first needs to know that the current setting is not 
already 
exact. 

To get the current setting, the AR System server looks in the ar.conf 
file, 
where the cursor_sharing setting must be set to reflect the init.ora 
settings from 
Oracle. If the ar.conf file does not reflect the init.ora settings, then 
the AR System 
server assumes the value is already exact and, therefore, will not reset 
it when 
doing inserts into Long Raw columns. 
 


-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911 


William Rentfrow <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
04/09/2008 01:15 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Database cursor sharing








We have two systems - both on Solaris logical servers, both on the same
box.  Both have remote Oracle databases. (7.1 001 for Solaris w/Oracle,
IM 7.03)

Dev = faster response time (saving an Incident takes 9 seconds)
QA = very slow response time (saving an Incident takes 65 seconds).

These two systems are - as far as we know - identical.  However, when
debugging the system we have found that the fast (dev) system is
executing the following oracle server side parameters during a save:

ALTER SESSION set CURSOR_SHARING = EXACT
ALTER SESSION set CURSOR_SHARING = FORCE

This is NOT happening on the QA server.

Both servers have the "Oracle-Cursor-Sharing: FORCE" parameter set in
the ar.conf file and the corresponding appropriate setting is
established in Oracle (and we've checked these like 9000 times).

Anyone know what setting/config would make Remedy do this to Oracle?

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 

CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

___
UNSUBSCRIBE or access ARSlist Archives at www.arsl

Re: Server Group

[Joe D'Souza]

Yes it does appear like something is failing. I didn't have any issues with
propagating the cache across the secondary servers in 6.3 and 7.0. Haven't
as yet set up any server groups in 7.1 so it may be a 7.1 issue?

If this is a dev server where 'not much' may get written to logs, I'd
suggest turning on your API logs to see what API's are triggered at the time
the signal is sent from the primary server to the secondary servers.. I do
not remember what signal you are supposed to expect but comparing the
signals that have ran against the primary servers with those that have run
on the secondary servers may give you an idea..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of J.T. Shyman
  Sent: Wednesday, April 09, 2008 1:57 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Server Group


  **
Here’s how I’m testing:

  1. Log on to primary server, open form, make note of layout

  2. Close AR User

  3. Clear AR Cache

  4. Log on to secondary server, open form, make note of layout. It is the
same as on the primary form at this point.

  5. Close AR User

  6. Clear AR Cache

  7. Make change to layout of form on Primary server

  8. Log on to primary server, open form, notice change to form

  9. Close AR User

  10. Clear AR Cache

  11. Log on to secondary server, open form, do not see change

  12. Close AR User

  13. Clear AR Cache

  14. Wait 10 minutes, log on to secondary server, open form, do not see
change.



  I agree. The entry below should indicate that arsignal has been triggered
to get the new definitions but it appears to be false or not working as it
has appeared several times in the log but the definition has not been
updated on the secondary server.



  Guess I’ll open a ticket with support…



  Thanks for the help, Joe.



  --- J.T. Shyman





--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Wednesday, April 09, 2008 12:13 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Server Group



  Is development cache mode on, on any of these servers? If it is on I think
you will not notice the change until you log out and log in..



  The entries you see below are written to the log only after arsignal has
been triggered to read the new definitions..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of J.T. Shyman
Sent: Wednesday, April 09, 2008 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

**

Ok, I made a change with the server group logging on. Here’s what I see
on the secondary server:



 /* Wed Apr 09 2008 10:04:00.5253 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:04:30.5362 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:05:00.5506 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:11:00.6834 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:11:30.6960 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:20:32.6579 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:21:02.6685 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:24:32.7440 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:25:02.7546 */ Server  executing
recache request

09 2008 10:28:34.5618 */ Server  noting
request from remote server to recache definitions

09 2008 10:29:04.5732 */ Server  executing
recache request

09 2008 10:31:34.6280 */ Server  noting
request from remote server to recache definitions

09 2008 10:32:06.4183 */ Server  executing
recache request





With the last log entry appearing about 30 seconds after I hit save on
the change.



However, the change does not appear to have take affect on the secondary
server. Yes, I’ve cleared my AR cache. The change does appear on the primary
server where it was made.



I can force the change by running “arsignal –r servername”



--- J.T. Shyman






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, April 09, 2008 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group



This has worked before so I’m assuming (yes, yes, I know about assume)
that it still is. Turning on the logging is a great idea. Not sure why I
didn’t think of that…let me do that and see what happens.



Thanks



--- J.T. Shyman

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.519 / Virus Database: 269.22.10/1367 - Release Date: 4/9/2008
7:10 AM

Re: Database cursor sharing

[William Rentfrow]

I'm checking this...what document is this from?  The server config
guide?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, April 09, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Database cursor sharing


** 
Strange that it would alter to both exact and force when having the
system set to force in one operation.  Are you seeing the alter sessions
right next to each other or are there various inserts in between? Exact
is used when inserting into long raw. 

Have you verified that both of your awr reports are reporting the same
values in the init.ora section?  I know you mention you've checked a
gazillion times ... but it might be in the spfile and not be recognized
by the db.  We've also had cursor sharing changes not stick over db
restarts. 


init.ora Parameters 
Parameter NameBegin value  End value

(if different) 
- -
-- 
cursor_sharingFORCE 

 
"Inserts into a Long Raw column while cursor_sharing is 
enabled can cause the BMC Remedy Action Request System(r) (AR System(r))
server 
thread to hang. Such inserts are commonly done as part of the Email
Engine 
activity when attachments are included in email messages. 

To avoid any impact from this issue, AR System server code explicitly
disables 
cursor_sharing (that is, sets it to exact) when doing such an insert
into a Long Raw 
column.  However, it first needs to know that the current setting is not
already 
exact. 

To get the current setting, the AR System server looks in the ar.conf
file, 
where the cursor_sharing setting must be set to reflect the init.ora
settings from 
Oracle. If the ar.conf file does not reflect the init.ora settings, then
the AR System 
server assumes the value is already exact and, therefore, will not reset
it when 
doing inserts into Long Raw columns. 
 


-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911 



William Rentfrow <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

04/09/2008 01:15 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Database cursor sharing






We have two systems - both on Solaris logical servers, both on the same
box.  Both have remote Oracle databases. (7.1 001 for Solaris w/Oracle,
IM 7.03)

Dev = faster response time (saving an Incident takes 9 seconds)
QA = very slow response time (saving an Incident takes 65 seconds).

These two systems are - as far as we know - identical.  However, when
debugging the system we have found that the fast (dev) system is
executing the following oracle server side parameters during a save:

ALTER SESSION set CURSOR_SHARING = EXACT
ALTER SESSION set CURSOR_SHARING = FORCE

This is NOT happening on the QA server.

Both servers have the "Oracle-Cursor-Sharing: FORCE" parameter set in
the ar.conf file and the corresponding appropriate setting is
established in Oracle (and we've checked these like 9000 times).

Anyone know what setting/config would make Remedy do this to Oracle?

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Carey Matthew Black]

Lisa,

I may be all wrong on this... but... I think the Stats that ARS
reporting does only show up when you do a "*.rep" output. ( or maybe
it is that when you select CSV,ARX that it only dumps the data?) At
any rate... I think you need to not use "output to CSV" to see the
statistics show up because the "Stats" output lines are not really in
a "CSV format". If it did output the "stats" then the "CSV file" would
be "broken".

Column1, Column2,...,ColumnN
000555,"Bob",...,"other stuff"
000556,"Bob2",...,"other stuff2"
...
SUM: 123456
000557,"Bob3",...,"other stuff5"
000558,"Bob4",...,"other stuff5"
...


However in "Report" format (rep) that kind of file would be fine. You
just loose the quotes and comma separators between columns.

So try the other output format and see if the calculations show up then.

HTH
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Wed, Apr 9, 2008 at 1:46 PM, Kemes, Lisa
<[EMAIL PROTECTED]> wrote:
> **
>
> At this point, I'm not even using the window open feature.  I'm simply
> trying to create this report and the use the "Export To:" feature to export
> it to a .csv file.
>
> Lisa
>
>
>  
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
> Sent: Wednesday, April 09, 2008 1:39 PM
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: Regular Reports
>
>
>
> **
>
>
> Yeah, Lisa, there are a few things you have to do to get it to spit the
> output out.
>
>
>
> I don't remember all of them, and I'm at a new job with a new instance of
> remedy, so I don't have any old code to look at.
>
>
>
> On your window open active link, are you specifying a run criteria?
>
> Report Type: ARSystem
>
> Name: 
>
> Destination: 
>
> Operation: You might need to try the different options here to see if one
> works
>
> Location: Embedded (or Report Form)
>
> Entry IDs: 
>
>
>
> I remember that last time I did this, I could not get the data to spit out.
> There was something little that I was missing.
>
>
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
> Sent: Wednesday, April 09, 2008 12:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Regular Reports
>
>
>
> **
>
> Thanks so much!  But I just keep getting a blank report.csv file when I
> export it.   What could I be missing?  Is there any documentation (good
> documentation) on reports anywhere?
>
>
>
>
> Lisa
>
>
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin
> Sent: Wednesday, April 09, 2008 12:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Regular Reports
>
> **
>
> Create New Report Style for the form.
>
> Fields Tab:  Do not select any fields
>
> General Tab:  Nothing
>
> Sort Tab:  Select Region; check Group on this field
>
> Statistics Tab:
>
> Operation - select Sum
>
> Expression - select Charge
>
> Label - enter $Region$
>
> Compute - select Region
>
> Layout - select Single Line
>
> Page Setup Tab:
>
> Column Per Title - None
>
> Page Break Per - None
>
> Compressed Text
>
>
>
>
> Best Regards,
>
> Kevin Amen
> Novartis Vaccines & Diagnostics
> Information Technology
> 510.923.3691 (Office) / 510.520.4060 (Cell)
>
>
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
> Sent: Wednesday, April 09, 2008 07:47
> To: arslist@ARSLIST.ORG
> Subject: Re: Regular Reports
>
> **
>
> Anyone?  BuellerBueller?
>
>
>
>
> Lisa
>
>
>
>
>
>  
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
> Sent: Tuesday, April 08, 2008 2:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Regular Reports
>
> **
>
> I was wondering if I could run this with the regular Report feature in our
> AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).
>
> Right now I have to create a view form and a view in the database and then I
> can run a report.
>
> Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT
> Group by REGION
>
> Is there anyway to run a report on the original form and grab the Region and
> the SUM of the charges?  (we do not have Crystal Reports yet)
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> [EMAIL PROTECTED]
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> __
> This email has 

Re: Database cursor sharing

[Tony Worthington]

Strange that it would alter to both exact and force when having the system 
set to force in one operation.  Are you seeing the alter sessions right 
next to each other or are there various inserts in between? Exact is used 
when inserting into long raw.

Have you verified that both of your awr reports are reporting the same 
values in the init.ora section?  I know you mention you've checked a 
gazillion times ... but it might be in the spfile and not be recognized by 
the db.  We've also had cursor sharing changes not stick over db restarts.


init.ora Parameters 
Parameter NameBegin value  End value 
(if different)
- - 
--
cursor_sharingFORCE


"Inserts into a Long Raw column while cursor_sharing is
enabled can cause the BMC Remedy Action Request System® (AR System®) 
server
thread to hang. Such inserts are commonly done as part of the Email Engine
activity when attachments are included in email messages.

To avoid any impact from this issue, AR System server code explicitly 
disables
cursor_sharing (that is, sets it to exact) when doing such an insert into 
a Long Raw
column.  However, it first needs to know that the current setting is not 
already
exact.

To get the current setting, the AR System server looks in the ar.conf 
file,
where the cursor_sharing setting must be set to reflect the init.ora 
settings from
Oracle. If the ar.conf file does not reflect the init.ora settings, then 
the AR System
server assumes the value is already exact and, therefore, will not reset 
it when
doing inserts into Long Raw columns.



-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911



William Rentfrow <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/09/2008 01:15 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Database cursor sharing






We have two systems - both on Solaris logical servers, both on the same
box.  Both have remote Oracle databases. (7.1 001 for Solaris w/Oracle,
IM 7.03)
 
Dev = faster response time (saving an Incident takes 9 seconds)
QA = very slow response time (saving an Incident takes 65 seconds).
 
These two systems are - as far as we know - identical.  However, when
debugging the system we have found that the fast (dev) system is
executing the following oracle server side parameters during a save:
 
ALTER SESSION set CURSOR_SHARING = EXACT
ALTER SESSION set CURSOR_SHARING = FORCE

This is NOT happening on the QA server.

Both servers have the "Oracle-Cursor-Sharing: FORCE" parameter set in
the ar.conf file and the corresponding appropriate setting is
established in Oracle (and we've checked these like 9000 times).

Anyone know what setting/config would make Remedy do this to Oracle?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Kemes, Lisa]

That worked!!  Geesh, why is it so hard to create this type of report?
I guess that's what Crystal is for.
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin
Sent: Wednesday, April 09, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
Change the Label to:  $Region$\t
 
Save report.  Right click report, don't preview, send it to a file of
.REP type.   Rename resulting file to have .csv extension.
 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 11:06
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
 
Yes, I added in Kevin's instructions as well
 
I know how to create and export an report (by adding fields, etc...)
It's the sum and counts, etc...that is hanging me up.

Lisa 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, April 09, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 

Tools -> Reporting 

Create New Report Style for the form.

  Fields Tab:  Do not select any fields  
  General Tab:  Nothing
  Sort Tab:  Select Region; check Group on this field
  Statistics Tab:  
  Operation - select Sum
  Expression - select Charge
  Label - enter $Region$
  Compute - select Region
  Layout - select Single Line
  Page Setup Tab:
  Column Per Title - None
  Page Break Per - None
  Compressed Text

Close new report window  (and save) 

Select your report (New Style if you didn't save it)

Report -> Export To File..

Choose file type, name, and location  (chose .csv) 

Hit Save button

 

Is that what you did?

 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

At this point, I'm not even using the window open feature.  I'm simply
trying to create this report and the use the "Export To:" feature to
export it to a .csv file.  

 

Lisa 

 

 


__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Kemes, Lisa]

OK, here is some more weirdness (maybe it's not weird, but "working as
designed") when I select Preview, I get the report, and when I click on
print the report prints out on my printer, but I can't export it or even
save it to a file.  I can't even copy and paste the information to
another app. 
 
Lisa 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
 
Yes, I added in Kevin's instructions as well
 
I know how to create and export an report (by adding fields, etc...)
It's the sum and counts, etc...that is hanging me up.

Lisa 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, April 09, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 

Tools -> Reporting 

Create New Report Style for the form.

  Fields Tab:  Do not select any fields  
  General Tab:  Nothing
  Sort Tab:  Select Region; check Group on this field
  Statistics Tab:  
  Operation - select Sum
  Expression - select Charge
  Label - enter $Region$
  Compute - select Region
  Layout - select Single Line
  Page Setup Tab:
  Column Per Title - None
  Page Break Per - None
  Compressed Text

Close new report window  (and save) 

Select your report (New Style if you didn't save it)

Report -> Export To File..

Choose file type, name, and location  (chose .csv) 

Hit Save button

 

Is that what you did?

 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

At this point, I'm not even using the window open feature.  I'm simply
trying to create this report and the use the "Export To:" feature to
export it to a .csv file.  

 

Lisa 

 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Thad K Esser]

I believe with 6.3 there was a patch level that had bugs with escalations. 
 You'd get "ghost" escalation threads, and you could only see them by 
looking at weirdness in the logs.  What I did was to disable escalations 
(server config), which would shut down all the escalation threads.  Give 
it half a minute to "take", and then re-enable escalations.  Its still not 
warm and fuzzy, but it keeps you from having to experience the cold 
emptiness of a server restart.  Metaphorically speaking.

I don't remember which patch fixed it, but it did get fixed at some point.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Brittain, Mark" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/09/2008 10:58 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Escalation will not run?






I ran into this problem about a month ago. I agree, fixing it with a
restart did not leave me with a good feeling either. However, it did fix
the problem and escalations have been running fine since.

Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 09, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

That (a restart) fixed it. Does not leave me with a warm and fuzzy
feeling. No errors. Just would not run.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 09, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

I have seen this before - we had this happen that escalations would just
stop running - I had to restart the server and it fixed the issue.



On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an escalation that is normally disabled. I enable it whenever I

> need it to run. It is very simple and updates two fields in a table. I

> had nothing in the Run If field and it always worked. Now today it
will not run.
> The escalation log shows Failed Qualification? I tried changing the 
> run if line to things that I know will work (1=1 or $STATUS$ != 
> $NULL$) and same error message. Anyone have an idea why this is
failing it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com
ARSlist:
> "Where the Answers Are" html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

This e-mail is the property of NaviSite, Inc. It is intended only
for the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"



***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Database cursor sharing

[William Rentfrow]

We have two systems - both on Solaris logical servers, both on the same
box.  Both have remote Oracle databases. (7.1 001 for Solaris w/Oracle,
IM 7.03)
 
Dev = faster response time (saving an Incident takes 9 seconds)
QA = very slow response time (saving an Incident takes 65 seconds).
 
These two systems are - as far as we know - identical.  However, when
debugging the system we have found that the fast (dev) system is
executing the following oracle server side parameters during a save:
 
ALTER SESSION set CURSOR_SHARING = EXACT
ALTER SESSION set CURSOR_SHARING = FORCE

This is NOT happening on the QA server.

Both servers have the "Oracle-Cursor-Sharing: FORCE" parameter set in
the ar.conf file and the corresponding appropriate setting is
established in Oracle (and we've checked these like 9000 times).

Anyone know what setting/config would make Remedy do this to Oracle?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Amen, Kevin]

Change the Label to:  $Region$\t
 
Save report.  Right click report, don't preview, send it to a file of
.REP type.   Rename resulting file to have .csv extension.
 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 11:06
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
 
Yes, I added in Kevin's instructions as well
 
I know how to create and export an report (by adding fields, etc...)
It's the sum and counts, etc...that is hanging me up.

Lisa 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, April 09, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 

Tools -> Reporting 

Create New Report Style for the form.

  Fields Tab:  Do not select any fields  
  General Tab:  Nothing
  Sort Tab:  Select Region; check Group on this field
  Statistics Tab:  
  Operation - select Sum
  Expression - select Charge
  Label - enter $Region$
  Compute - select Region
  Layout - select Single Line
  Page Setup Tab:
  Column Per Title - None
  Page Break Per - None
  Compressed Text

Close new report window  (and save) 

Select your report (New Style if you didn't save it)

Report -> Export To File..

Choose file type, name, and location  (chose .csv) 

Hit Save button

 

Is that what you did?

 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

At this point, I'm not even using the window open feature.  I'm simply
trying to create this report and the use the "Export To:" feature to
export it to a .csv file.  

 

Lisa 

 

 


__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Kemes, Lisa]

 
Yes, I added in Kevin's instructions as well
 
I know how to create and export an report (by adding fields, etc...)
It's the sum and counts, etc...that is hanging me up.

Lisa 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, April 09, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 

Tools -> Reporting 

Create New Report Style for the form.

  Fields Tab:  Do not select any fields  
  General Tab:  Nothing
  Sort Tab:  Select Region; check Group on this field
  Statistics Tab:  
  Operation - select Sum
  Expression - select Charge
  Label - enter $Region$
  Compute - select Region
  Layout - select Single Line
  Page Setup Tab:
  Column Per Title - None
  Page Break Per - None
  Compressed Text

Close new report window  (and save) 

Select your report (New Style if you didn't save it)

Report -> Export To File..

Choose file type, name, and location  (chose .csv) 

Hit Save button

 

Is that what you did?

 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

At this point, I'm not even using the window open feature.  I'm simply
trying to create this report and the use the "Export To:" feature to
export it to a .csv file.  

 

Lisa 

 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Brittain, Mark]

I ran into this problem about a month ago. I agree, fixing it with a
restart did not leave me with a good feeling either. However, it did fix
the problem and escalations have been running fine since.

Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 09, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

That (a restart) fixed it. Does not leave me with a warm and fuzzy
feeling. No errors. Just would not run.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 09, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

I have seen this before - we had this happen that escalations would just
stop running - I had to restart the server and it fixed the issue.



On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an escalation that is normally disabled. I enable it whenever I

> need it to run. It is very simple and updates two fields in a table. I

> had nothing in the Run If field and it always worked. Now today it
will not run.
> The escalation log shows Failed Qualification? I tried changing the 
> run if line to things that I know will work (1=1 or $STATUS$ != 
> $NULL$) and same error message. Anyone have an idea why this is
failing it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com
ARSlist:
> "Where the Answers Are" html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

This e-mail is the property of NaviSite, Inc. It is intended only
for the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Gary Opela (Corporate)]

Tools -> Reporting 

Double-click New Style

Add your fields, hit Apply.

Close new report window

Select your report (New Style if you didn't save it)

Report -> Export To File..

Choose file type, name, and location

Hit Save button

 

Is that what you did?

 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

At this point, I'm not even using the window open feature.  I'm simply
trying to create this report and the use the "Export To:" feature to
export it to a .csv file.  

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, April 09, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Yeah, Lisa, there are a few things you have to do to get it to spit the
output out. 

 

I don't remember all of them, and I'm at a new job with a new instance
of remedy, so I don't have any old code to look at.

 

On your window open active link, are you specifying a run criteria?

Report Type: ARSystem

Name: 

Destination: 

Operation: You might need to try the different options here to see if
one works

Location: Embedded (or Report Form)

Entry IDs: 

 

I remember that last time I did this, I could not get the data to spit
out. There was something little that I was missing.

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

Thanks so much!  But I just keep getting a blank report.csv file when I
export it.   What could I be missing?  Is there any documentation (good
documentation) on reports anywhere?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin
Sent: Wednesday, April 09, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Create New Report Style for the form.

Fields Tab:  Do not select any fields

General Tab:  Nothing

Sort Tab:  Select Region; check Group on this field

Statistics Tab:  

Operation - select Sum

Expression - select Charge

Label - enter $Region$

Compute - select Region

Layout - select Single Line

Page Setup Tab:

Column Per Title - None

Page Break Per - None

Compressed Text

 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 07:47
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Anyone?  BuellerBueller?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports

** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or a

Re: Server Group

[J.T. Shyman]

  Here's how I'm testing:

1. Log on to primary server, open form, make note of layout

2. Close AR User

3. Clear AR Cache

4. Log on to secondary server, open form, make note of layout. It is the
same as on the primary form at this point.

5. Close AR User

6. Clear AR Cache

7. Make change to layout of form on Primary server

8. Log on to primary server, open form, notice change to form

9. Close AR User

10. Clear AR Cache

11. Log on to secondary server, open form, do not see change

12. Close AR User

13. Clear AR Cache

14. Wait 10 minutes, log on to secondary server, open form, do not see
change.

 

I agree. The entry below should indicate that arsignal has been triggered to
get the new definitions but it appears to be false or not working as it has
appeared several times in the log but the definition has not been updated on
the secondary server.

 

Guess I'll open a ticket with support.

 

Thanks for the help, Joe.

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 09, 2008 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

 

Is development cache mode on, on any of these servers? If it is on I think
you will not notice the change until you log out and log in..

 

The entries you see below are written to the log only after arsignal has
been triggered to read the new definitions..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of J.T. Shyman
Sent: Wednesday, April 09, 2008 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

** 

Ok, I made a change with the server group logging on. Here's what I see on
the secondary server:

 

 /* Wed Apr 09 2008 10:04:00.5253 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:04:30.5362 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:05:00.5506 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:11:00.6834 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:11:30.6960 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:20:32.6579 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:21:02.6685 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:24:32.7440 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:25:02.7546 */ Server  executing
recache request

09 2008 10:28:34.5618 */ Server  noting request
from remote server to recache definitions

09 2008 10:29:04.5732 */ Server  executing
recache request

09 2008 10:31:34.6280 */ Server  noting request
from remote server to recache definitions

09 2008 10:32:06.4183 */ Server  executing
recache request



 

With the last log entry appearing about 30 seconds after I hit save on the
change.

 

However, the change does not appear to have take affect on the secondary
server. Yes, I've cleared my AR cache. The change does appear on the primary
server where it was made.

 

I can force the change by running "arsignal -r servername"

 

--- J.T. Shyman

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, April 09, 2008 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

 

This has worked before so I'm assuming (yes, yes, I know about assume) that
it still is. Turning on the logging is a great idea. Not sure why I didn't
think of that.let me do that and see what happens.

 

Thanks

 

--- J.T. Shyman

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Kemes, Lisa]

At this point, I'm not even using the window open feature.  I'm simply
trying to create this report and the use the "Export To:" feature to
export it to a .csv file.  
 
Lisa 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, April 09, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 

Yeah, Lisa, there are a few things you have to do to get it to spit the
output out. 

 

I don't remember all of them, and I'm at a new job with a new instance
of remedy, so I don't have any old code to look at.

 

On your window open active link, are you specifying a run criteria?

Report Type: ARSystem

Name: 

Destination: 

Operation: You might need to try the different options here to see if
one works

Location: Embedded (or Report Form)

Entry IDs: 

 

I remember that last time I did this, I could not get the data to spit
out. There was something little that I was missing.

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

Thanks so much!  But I just keep getting a blank report.csv file when I
export it.   What could I be missing?  Is there any documentation (good
documentation) on reports anywhere?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin
Sent: Wednesday, April 09, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Create New Report Style for the form.

Fields Tab:  Do not select any fields

General Tab:  Nothing

Sort Tab:  Select Region; check Group on this field

Statistics Tab:  

Operation - select Sum

Expression - select Charge

Label - enter $Region$

Compute - select Region

Layout - select Single Line

Page Setup Tab:

Column Per Title - None

Page Break Per - None

Compressed Text

 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 07:47
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Anyone?  BuellerBueller?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports

** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Gary Opela (Corporate)]

Yeah, Lisa, there are a few things you have to do to get it to spit the
output out. 

 

I don't remember all of them, and I'm at a new job with a new instance
of remedy, so I don't have any old code to look at.

 

On your window open active link, are you specifying a run criteria?

Report Type: ARSystem

Name: 

Destination: 

Operation: You might need to try the different options here to see if
one works

Location: Embedded (or Report Form)

Entry IDs: 

 

I remember that last time I did this, I could not get the data to spit
out. There was something little that I was missing.

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

Thanks so much!  But I just keep getting a blank report.csv file when I
export it.   What could I be missing?  Is there any documentation (good
documentation) on reports anywhere?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin
Sent: Wednesday, April 09, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Create New Report Style for the form.

Fields Tab:  Do not select any fields

General Tab:  Nothing

Sort Tab:  Select Region; check Group on this field

Statistics Tab:  

Operation - select Sum

Expression - select Charge

Label - enter $Region$

Compute - select Region

Layout - select Single Line

Page Setup Tab:

Column Per Title - None

Page Break Per - None

Compressed Text

 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 07:47
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

** 

Anyone?  BuellerBueller?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports

** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Date in a character field into a date field

[Mike White]

Sure.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]


   
  "Moore, Christopher  
  Allen" To:   arslist@ARSLIST.ORG
  Subject:  Date in a character 
field into a date field
  Sent by: "Action 
  Request System   
  discussion   
  list(ARSList)"   
  <[EMAIL PROTECTED]  
  G>   
   
   
  04/09/2008 13:27 
  Please respond to
  arslist  
   
   




**
Hey quick question,

If I have a date in a character field formatted as mm/dd/, can an
escalation push it into a date type field?

Thanks,
Chris


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___





___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
<><><>

Date in a character field into a date field

[Moore, Christopher Allen]

Hey quick question,

 

If I have a date in a character field formatted as mm/dd/, can an
escalation push it into a date type field?

 

Thanks,

Chris


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Kemes, Lisa]

Thanks so much!  But I just keep getting a blank report.csv file when I
export it.   What could I be missing?  Is there any documentation (good
documentation) on reports anywhere?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Amen, Kevin
Sent: Wednesday, April 09, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
Create New Report Style for the form.
Fields Tab:  Do not select any fields
General Tab:  Nothing
Sort Tab:  Select Region; check Group on this field
Statistics Tab:  
Operation - select Sum
Expression - select Charge
Label - enter $Region$
Compute - select Region
Layout - select Single Line
Page Setup Tab:
Column Per Title - None
Page Break Per - None
Compressed Text
 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 07:47
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
Anyone?  BuellerBueller?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports


** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Configuring Multiple AR Email Engine

[Hall Chad - chahal]

Yes it is possible to configure an email engine to only process specific
mailboxes. But more likely configuring your email engine to use a
private queue, and then configuring that queue to have a Max Thread
setting as high as the total number of mailboxes, will achieve what you
want. That will put each mailbox on its own thread and its much easier
to do than setting up multiple email engine installations. There's not
much to this. Just create a private queue, specify its max threads,
configure the corresponding RPC value in emaildaemon.properties. Restart
everything and you're good to go.

If you really need to break the email engine(s) out onto separate
servers you can do that. I have my email engine on a dedicated server
that doesn't even have AR Server on it. That's not very hard but there
are a few tricks. If you still need more than one email engine for some
reason, I'm not sure if you can install multiple instances on the same
box. If not, you can use separate boxes and then configure each one to
only monitor certain mailboxes in the emaildaemon.properties file.

Sorry I'm not providing much exact detail. If you're interested in
specifics on one of these options I'd be happy to elaborate.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of AMEY BHOSALE
Sent: Wednesday, April 09, 2008 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Configuring Multiple AR Email Engine

Hi All,

I would like to know whether we can configure multiple Email Engine
for a single server which will work as one of the AR Email Engine will
handle incoming mails coming into Remedy and other will handle
Outgoing mails which will help reduce load on the server.So it this
possible as we are currently facing lots of issues with the mails as
daily our storage of incoming mails and outgoing mails total count is
4000 - 5000 .We are using AR Email Engine 6.3 and AR Server 6.3 on
Solaris with Unix platform

Also would like to know if we can change the Email Daiemon properties
to set this up..Let me know your suggestions on this ..


Warm Regards,

Amey Bhosale


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Sokol, Brian]

Hi Joe,
 
No that was not it. The escalation is a set field. It compares the
values of a single field on each table. There are many matches. I had to
restart ARS to get it to work. I'd say that is a bug.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 09, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?


** 
Would it be a failed qualification for a set field from or a push field
action that you have defined on there?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Nall, Roger
Sent: Wednesday, April 09, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?


** 

Did you try to re-build the escalation from scratch?

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk: 813-348-2556 
Cell: 973-652-6723 
FAX: 813-348-2565 
sf49fanv AIM IM 
RogerNall Yahoo IM 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 09, 2008 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Escalation will not run?

 

I have an escalation that is normally disabled. I enable it
whenever I need it to run. It is very simple and updates two fields in a
table. I had nothing in the Run If field and it always worked. Now today
it will not run. The escalation log shows Failed Qualification? I tried
changing the run if line to things that I know will work (1=1 or
$STATUS$ != $NULL$) and same error message. Anyone have an idea why this
is failing it's qualification?

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com  

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[T. Dee]

I know - not sure why, but they just stop working - defect?

Ty


On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> That (a restart) fixed it. Does not leave me with a warm and fuzzy
> feeling. No errors. Just would not run.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, April 09, 2008 12:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Escalation will not run?
>
> I have seen this before - we had this happen that escalations would just
> stop running - I had to restart the server and it fixed the issue.
>
>
>
> On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > I have an escalation that is normally disabled. I enable it whenever I
>
> > need it to run. It is very simple and updates two fields in a table. I
>
> > had nothing in the Run If field and it always worked. Now today it
> will not run.
> > The escalation log shows Failed Qualification? I tried changing the
> > run if line to things that I know will work (1=1 or $STATUS$ !=
> > $NULL$) and same error message. Anyone have an idea why this is
> failing it's qualification?
> >
> > Brian Sokol
> > Manager, Desktop Services
> > Scholastic Inc.
> > 557 Broadway
> > NY, NY 10012
> > (212) 343-6494
> > http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com
> ARSlist:
> > "Where the Answers Are" html___
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Joe D'Souza]

Escalation will not run?Would it be a failed qualification for a set field
from or a push field action that you have defined on there?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Nall, Roger
  Sent: Wednesday, April 09, 2008 12:08 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Escalation will not run?


  **
  Did you try to re-build the escalation from scratch?



  Roger A. Nall
  Manager, OSSNMS Remedy
  T-Mobile, USA
  Desk: 813-348-2556
  Cell: 973-652-6723
  FAX: 813-348-2565
  sf49fanv AIM IM
  RogerNall Yahoo IM



--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
  Sent: Wednesday, April 09, 2008 11:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Escalation will not run?



  I have an escalation that is normally disabled. I enable it whenever I
need it to run. It is very simple and updates two fields in a table. I had
nothing in the Run If field and it always worked. Now today it will not run.
The escalation log shows Failed Qualification? I tried changing the run if
line to things that I know will work (1=1 or $STATUS$ != $NULL$) and same
error message. Anyone have an idea why this is failing it's qualification?

  Brian Sokol
  Manager, Desktop Services
  Scholastic Inc.
  557 Broadway
  NY, NY 10012
  (212) 343-6494
  http://www.Scholastic.com

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.519 / Virus Database: 269.22.10/1367 - Release Date: 4/9/2008
7:10 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Sokol, Brian]

That (a restart) fixed it. Does not leave me with a warm and fuzzy
feeling. No errors. Just would not run.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 09, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

I have seen this before - we had this happen that escalations would just
stop running - I had to restart the server and it fixed the issue.



On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an escalation that is normally disabled. I enable it whenever I

> need it to run. It is very simple and updates two fields in a table. I

> had nothing in the Run If field and it always worked. Now today it
will not run.
> The escalation log shows Failed Qualification? I tried changing the 
> run if line to things that I know will work (1=1 or $STATUS$ != 
> $NULL$) and same error message. Anyone have an idea why this is
failing it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com
ARSlist:
> "Where the Answers Are" html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Server Group

[Joe D'Souza]

Is development cache mode on, on any of these servers? If it is on I think
you will not notice the change until you log out and log in..

The entries you see below are written to the log only after arsignal has
been triggered to read the new definitions..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of J.T. Shyman
  Sent: Wednesday, April 09, 2008 10:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Server Group


  **
  Ok, I made a change with the server group logging on. Here’s what I see on
the secondary server:



   /* Wed Apr 09 2008 10:04:00.5253 */ Server  executing
recache request

   /* Wed Apr 09 2008 10:04:30.5362 */ Server  noting
request from remote server to recache definitions

   /* Wed Apr 09 2008 10:05:00.5506 */ Server  executing
recache request

   /* Wed Apr 09 2008 10:11:00.6834 */ Server  noting
request from remote server to recache definitions

   /* Wed Apr 09 2008 10:11:30.6960 */ Server  executing
recache request

   /* Wed Apr 09 2008 10:20:32.6579 */ Server  noting
request from remote server to recache definitions

   /* Wed Apr 09 2008 10:21:02.6685 */ Server  executing
recache request

   /* Wed Apr 09 2008 10:24:32.7440 */ Server  noting
request from remote server to recache definitions

   /* Wed Apr 09 2008 10:25:02.7546 */ Server  executing
recache request

  09 2008 10:28:34.5618 */ Server  noting
request from remote server to recache definitions

  09 2008 10:29:04.5732 */ Server  executing
recache request

  09 2008 10:31:34.6280 */ Server  noting
request from remote server to recache definitions

  09 2008 10:32:06.4183 */ Server  executing
recache request

  



  With the last log entry appearing about 30 seconds after I hit save on the
change.



  However, the change does not appear to have take affect on the secondary
server. Yes, I’ve cleared my AR cache. The change does appear on the primary
server where it was made.



  I can force the change by running “arsignal –r servername”



  --- J.T. Shyman





--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
  Sent: Wednesday, April 09, 2008 9:26 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Server Group



  This has worked before so I’m assuming (yes, yes, I know about assume)
that it still is. Turning on the logging is a great idea. Not sure why I
didn’t think of that…let me do that and see what happens.



  Thanks



  --- J.T. Shyman

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.519 / Virus Database: 269.22.10/1367 - Release Date: 4/9/2008
7:10 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Amen, Kevin]

Create New Report Style for the form.
Fields Tab:  Do not select any fields
General Tab:  Nothing
Sort Tab:  Select Region; check Group on this field
Statistics Tab:  
Operation - select Sum
Expression - select Charge
Label - enter $Region$
Compute - select Region
Layout - select Single Line
Page Setup Tab:
Column Per Title - None
Page Break Per - None
Compressed Text
 

Best Regards, 

Kevin Amen 
Novartis Vaccines & Diagnostics
Information Technology
510.923.3691 (Office) / 510.520.4060 (Cell) 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 07:47
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports


** 
Anyone?  BuellerBueller?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports


** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Nall, Roger]

Did you try to re-build the escalation from scratch?

 

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk: 813-348-2556 
Cell: 973-652-6723 
FAX: 813-348-2565 
sf49fanv AIM IM 
RogerNall Yahoo IM 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 09, 2008 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Escalation will not run?

 

I have an escalation that is normally disabled. I enable it whenever I
need it to run. It is very simple and updates two fields in a table. I
had nothing in the Run If field and it always worked. Now today it will
not run. The escalation log shows Failed Qualification? I tried changing
the run if line to things that I know will work (1=1 or $STATUS$ !=
$NULL$) and same error message. Anyone have an idea why this is failing
it's qualification?

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[T. Dee]

I have seen this before - we had this happen that escalations would
just stop running - I had to restart the server and it fixed the
issue.



On 4/9/08, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> **
>
>
> I have an escalation that is normally disabled. I enable it whenever I need
> it to run. It is very simple and updates two fields in a table. I had
> nothing in the Run If field and it always worked. Now today it will not run.
> The escalation log shows Failed Qualification? I tried changing the run if
> line to things that I know will work (1=1 or $STATUS$ != $NULL$) and same
> error message. Anyone have an idea why this is failing it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Sokol, Brian]

OK I tried that. Yes there are plenty of records in the form. I already
had escalation logging turned on and it states Failed Qualification.  In
the SQL log I can see the select statement. No errors. 

If the escalation log says failed qualification I assume this is
referring to the Run If statement. Is that correct.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 09, 2008 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation will not run?

Hi,

Turn on ESCL+SQL-logging and check what the server does.

Do you have any records in the form?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.

> I have an escalation that is normally disabled. I enable it whenever I

> need it to run. It is very simple and updates two fields in a table. I

> had nothing in the Run If field and it always worked. Now today it 
> will not run. The escalation log shows Failed Qualification? I tried 
> changing the run if line to things that I know will work (1=1 or 
> $STATUS$ !=
> $NULL$) and same error message. Anyone have an idea why this is 
> failing it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Escalation will not run?

[Misi Mladoniczky]

Hi,

Turn on ESCL+SQL-logging and check what the server does.

Do you have any records in the form?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> I have an escalation that is normally disabled. I enable it whenever I
> need it to run. It is very simple and updates two fields in a table. I
> had nothing in the Run If field and it always worked. Now today it will
> not run. The escalation log shows Failed Qualification? I tried changing
> the run if line to things that I know will work (1=1 or $STATUS$ !=
> $NULL$) and same error message. Anyone have an idea why this is failing
> it's qualification?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Escalation will not run?

[Sokol, Brian]

I have an escalation that is normally disabled. I enable it whenever I
need it to run. It is very simple and updates two fields in a table. I
had nothing in the Run If field and it always worked. Now today it will
not run. The escalation log shows Failed Qualification? I tried changing
the run if line to things that I know will work (1=1 or $STATUS$ !=
$NULL$) and same error message. Anyone have an idea why this is failing
it's qualification?

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Configuring Multiple AR Email Engine

[AMEY BHOSALE]

Hi All,

I would like to know whether we can configure multiple Email Engine
for a single server which will work as one of the AR Email Engine will
handle incoming mails coming into Remedy and other will handle
Outgoing mails which will help reduce load on the server.So it this
possible as we are currently facing lots of issues with the mails as
daily our storage of incoming mails and outgoing mails total count is
4000 - 5000 .We are using AR Email Engine 6.3 and AR Server 6.3 on
Solaris with Unix platform

Also would like to know if we can change the Email Daiemon properties
to set this up..Let me know your suggestions on this ..


Warm Regards,

Amey Bhosale

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Direct ARS/Remedy to new SQL database on separate server - how to

[Kaiser Norm E CIV USAF 96 CS/SCCE]

If it's Microsoft SQL, all you should have to do is detach the database
from the current DB server, install SQL on the new server, attach the
database, create the *arsystem* account with the associated password,
and make *arsystem* the owner of the database.

Then go to your ar.cfg file and change the reference to the Sybase
server to the hostname of the new DB server, and away you go.

I can flesh these steps out more if you need more detail.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Wednesday, April 09, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Direct ARS/Remedy to new SQL database on separate server - how
to

** 
Hello, 

We initially set up a new ARS 7/Remedy 7 system, with ARS, ITSM apps,
midtier and db all on one server, and at this point we would like to
copy the database to a separate SQL server and redirect ARS/Reemdy to
that db.  I'm hoping this is straightforward and we just aren't seeing
immediately how to do it would we need to re-run ARS install to
designate different db server?  Or is there somewhere in AR System Admin
console where you could make this change?  Or? 

Appreciate any advice, 

Julie 

[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: /tmp/ARpen*

[Eric Cleereman (IT)]

Exactly what I was hoping to find out.  We've got a weekly recycle on
the server, so going forward I'll have these purged as part of that.
 
Thank you Jo.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jo Pottinger
Sent: Wednesday, April 09, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: /tmp/ARpen*


** 
Hi Eric,

 

The ARPen* files are temporary files which are created by the server
when large queries are performed.

 

They will typically be cleaned up by the server once the query has
completed, but there are occasions, such as if the server crashes, when
they may become orphaned from the server process and be left lying
around.

 

As long as the files are old (i.e. not a query currently in progress)
there's no reason why you shouldn't delete them.

 

Cheers...Jo



--- On Wed, 9/4/08, Eric Cleereman (IT) <[EMAIL PROTECTED]>
wrote:


From: Eric Cleereman (IT) <[EMAIL PROTECTED]>
Subject: /tmp/ARpen*
To: arslist@ARSLIST.ORG
Date: Wednesday, 9 April, 2008, 3:15 PM


** 

Hi All, 

We're currently running Remedy 6.3 Patch 21 with an Oracle 9i
database on AIX 5.2.0.0. 

The disk space on our server is approaching a threshold level.
Our AIX guys noticed that there are a number of files in the /tmp folder
which are named ARpen*, which are owned by the account our Remedy system
uses.  These total close to a Gig between them.  They've asked if these
can be deleted.

I've looked at these.  They vary in size from under 1 K to over
23 Meg, and have dates ranging from 2005 through last Monday.  For more
than 90% of these, the content is binary.  The remaining files seem to
contain lists of case numbers, statuses, work logs, or attachments.

Does any one have any idea what the purpose of these files is,
what may be responsible for creating them, and if they can safely be
deleted?

Eric Cleereman 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___


  _  

Yahoo! for Good helps you make a difference
  __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: arserverd crash - signal 10

[Aaron Keller]

Thanks much.
 

-A

 

Aaron Keller | Senior Application Developer | T-Mobile USA | *:
[EMAIL PROTECTED]

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, April 09, 2008 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: arserverd crash - signal 10


** From /usr/include/sys/iso/signal_iso.h on sparc64/solaris 9:

...
 * The contents of this header is limited to identifiers specified in
the
 * C Standard.  Any new identifiers specified in future amendments to
the
...
#define SIGHUP  1   /* hangup */
#define SIGINT  2   /* interrupt (rubout) */
#define SIGQUIT 3   /* quit (ASCII FS) */
#define SIGILL  4   /* illegal instruction (not reset when caught)
*/
#define SIGTRAP 5   /* trace trap (not reset when caught) */
#define SIGIOT  6   /* IOT instruction */
#define SIGABRT 6   /* used by abort, replace SIGIOT in the future
*/
#define SIGEMT  7   /* EMT instruction */
#define SIGFPE  8   /* floating point exception */
#define SIGKILL 9   /* kill (cannot be caught or ignored) */
#define SIGBUS  10  /* bus error */
#define SIGSEGV 11  /* segmentation violation */
#define SIGSYS  12  /* bad argument to system call */
#define SIGPIPE 13  /* write on a pipe with no one to read it */
#define SIGALRM 14  /* alarm clock */
#define SIGTERM 15  /* software termination signal from kill */
#define SIGUSR1 16  /* user defined signal 1 */
#define SIGUSR2 17  /* user defined signal 2 */
#define SIGCLD  18  /* child status change */
#define SIGCHLD 18  /* child status change alias (POSIX) */
#define SIGPWR  19  /* power-fail restart */
#define SIGWINCH 20 /* window size change */
#define SIGURG  21  /* urgent socket condition */
#define SIGPOLL 22  /* pollable event occured */
#define SIGIO   SIGPOLL /* socket I/O possible (SIGPOLL alias) */
#define SIGSTOP 23  /* stop (cannot be caught or ignored) */
#define SIGTSTP 24  /* user stop requested from tty */
#define SIGCONT 25  /* stopped process has been continued */
#define SIGTTIN 26  /* background tty read attempted */
#define SIGTTOU 27  /* background tty write attempted */
#define SIGVTALRM 28/* virtual timer expired */
#define SIGPROF 29  /* profiling timer expired */
#define SIGXCPU 30  /* exceeded cpu limit */
#define SIGXFSZ 31  /* exceeded file size limit */
#define SIGWAITING 32   /* process's lwps are blocked */
#define SIGLWP  33  /* special signal used by thread library */
#define SIGFREEZE 34/* special signal used by CPR */
#define SIGTHAW 35  /* special signal used by CPR */
#define SIGCANCEL 36/* thread cancellation signal used by libthread
*/
#define SIGLOST 37  /* resource lost (eg, record-lock lost) */
#define SIGXRES 38  /* resource control exceeded */
#define _SIGRTMIN 39/* first (highest-priority) realtime signal */
#define _SIGRTMAX 46/* last (lowest-priority) realtime signal */

Axton Grams


On Wed, Apr 9, 2008 at 9:35 AM, Aaron Keller <[EMAIL PROTECTED]> wrote:


** 
Does anyone know what what the different signals (in
arerror.log) mean when arserverd stops?  Specifically, signal 10?  The
only one I know is the manual shutdown - 15.
 
Thanks-
-A

 

 

 

Aaron Keller | Senior Application Developer | T-Mobile USA | *:
(610) 722-4486 | *Fax: (610) 993-2689 | *: [EMAIL PROTECTED]
 

 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Direct ARS/Remedy to new SQL database on separate server - how to

[Julie L Kanakanui JLKANAKA]

Hello,

We initially set up a new ARS 7/Remedy 7 system, with ARS, ITSM apps, 
midtier and db all on one server, and at this point we would like to copy 
the database to a separate SQL server and redirect ARS/Reemdy to that db. 
I'm hoping this is straightforward and we just aren't seeing immediately 
how to do it would we need to re-run ARS install to designate 
different db server?  Or is there somewhere in AR System Admin console 
where you could make this change?  Or?

Appreciate any advice,

Julie

[EMAIL PROTECTED]

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: /tmp/ARpen*

[Jo Pottinger]

**
Hi Eric,
 
The ARPen* files are temporary files which are created by the server when large queries are performed.
 
They will typically be cleaned up by the server once the query has completed, but there are occasions, such as if the server crashes, when they may become orphaned from the server process and be left lying around.
 
As long as the files are old (i.e. not a query currently in progress) there's no reason why you shouldn't delete them.
 
Cheers...Jo
--- On Wed, 9/4/08, Eric Cleereman (IT) <[EMAIL PROTECTED]> wrote:
From: Eric Cleereman (IT) <[EMAIL PROTECTED]>Subject: /tmp/ARpen*To: arslist@ARSLIST.ORGDate: Wednesday, 9 April, 2008, 3:15 PM
** 
Hi All, 
We're currently running Remedy 6.3 Patch 21 with an Oracle 9i database on AIX 5.2.0.0. 
The disk space on our server is approaching a threshold level.  Our AIX guys noticed that there are a number of files in the /tmp folder which are named ARpen*, which are owned by the account our Remedy system uses.  These total close to a Gig between them.  They've asked if these can be deleted.
I've looked at these.  They vary in size from under 1 K to over 23 Meg, and have dates ranging from 2005 through last Monday.  For more than 90% of these, the content is binary.  The remaining files seem to contain lists of case numbers, statuses, work logs, or attachments.
Does any one have any idea what the purpose of these files is, what may be responsible for creating them, and if they can safely be deleted?
Eric Cleereman __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___



   
Yahoo! for Good helps you make a difference
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

Approval Configuration

[Don Simmons]

Has anyone had a requirement to get all approval signatures assigned at one 
time to the change record in ITSM7?  In other words use the out the box phases 
but only use one to get all approver including CI approvers.
 
Don
_
Pack up or back up–use SkyDrive to transfer files or keep extra copies. Learn 
how.
hthttp://www.windowslive.com/skydrive/overview.html?ocid=TXT_TAGLM_WL_Refresh_skydrive_packup_042008
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Bulk Data import in ITSM 7

[Rick Cook]

Effective Technologies' DataLink tool will do all of those - with the free
basic version.  http://www.effect-tech.com.

Rick

On Wed, Apr 9, 2008 at 12:24 AM, Saravanan Palaniappan <
[EMAIL PROTECTED]> wrote:

> **
>
> Do you have the dataload sheet and the bat file associated with it?
>
>
>
> Thanks & Regards
>
> Saravanan Palaniappan
>
> ITSM
>
>
>
> "To teach and to learn, to laugh and make others laugh.  This is my
> purpose.  Any day I don't do this was not worth the time it took to get
> through it."
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Thivagar Sankaran
> *Sent:* Wednesday, April 09, 2008 12:50 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Bulk Data import in ITSM 7
>
>
>
> Hi List,
>
>
>
> Could you please guide how to do the bulk import for the following?
>
>
>
> 1.   Company Data
>
> 2.   Organization Data
>
> 3.   Location Data
>
> 4.   Support Group Data
>
> 5.   People Data
>
>
>
> Thanks in advance,
>
> Thivagar Sankaran
>
> Remedy Developer
>
> ITIL – Foundation Certified
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> -
> This message, including any attachments, contains confidential information
> intended for a specific individual and purpose, and is intended for the
> addressee only. Any unauthorized disclosure, use, dissemination, copying, or
> distribution of this message or any of its attachments or the information
> contained in this e-mail, or the taking of any action based on it, is
> strictly prohibited. If you are not the intended recipient, please notify
> the sender immediately by return e-mail and delete this message.
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: How to upgrade AR system & ITSM apps from 6.x to 7.x

[Rick Cook]

I'll make this short and simple.  You do not upgrade.  The differences
between v6 and v7 of the applications are as night and day.  To migrate from
v6 to v7, you need to install v7 fresh on a new server, and then figure out
whether you want to migrate your existing customizations and code over.

Once you get to that point, there are many here with the experience to help
you over the bumps.

Rick

On Wed, Apr 9, 2008 at 3:14 AM, Rajagopal, Ramya <
[EMAIL PROTECTED]> wrote:

> **
>
> Hi All,
>
> I'm new to this ARList community.
>
> I was looking for steps/procedures for "upgrading AR system & ITSM apps
> from 6.x to 7.x". can anyone share documents which can be a helping hand.
> Thanks in advance
>
> Thanks,
>
> Ramya
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Gary Opela (Corporate)]

Lisa,

 

Have you tried creating a report that does the sum for you. Create it in
the User tool, then attach it to a window-open active link that is
attached to a button.

 

I think this will work for you, that is, if I understand correctly what
you are trying to do.

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 09, 2008 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regular Reports

 

** 

Anyone?  BuellerBueller?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports

** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Flashboards

[Easter, David]

*
Note that BMC ITSM and SLM applications provide more than 5 flashboards
and thus it is strongly recommended that you purchase the flashboards
license if using those products.  You can find this recommendation in
the compatibility matrix for these products.
 
http://www.bmc.com/support/bmcremedycomp/ITSM_7.0.03_and_CMDB_2.1.00_Com
patibility_Matrix.pdf
 
"A license for BMC Remedy Flashboards is required in order to leverage
all the graphical flashboards and dashboards in the BMC Remedy IT
Service Management suite."
 
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thivagar Sankaran
Sent: Tuesday, April 08, 2008 10:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards


** 

No need, by default, you could able to view five Flashboards without
license.

 

~Thivagar Sankaran

Remedy Developer

ITIL - Foundation Certified

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Wednesday, April 09, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Flashboards

 

All,

To view Flashboards in the Aruser ,do I require any Flashboard server
license.

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 


-
This message, including any attachments, contains confidential
information intended for a specific individual and purpose, and is
intended for the addressee only. Any unauthorized disclosure, use,
dissemination, copying, or distribution of this message or any of its
attachments or the information contained in this e-mail, or the taking
of any action based on it, is strictly prohibited. If you are not the
intended recipient, please notify the sender immediately by return
e-mail and delete this message.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Regular Reports

[Kemes, Lisa]

Anyone?  BuellerBueller?
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 08, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Regular Reports


** 

I was wondering if I could run this with the regular Report feature in
our AR System.  (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).

Right now I have to create a view form and a view in the database and
then I can run a report. 

Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT 
Group by REGION 

Is there anyway to run a report on the original form and grab the Region
and the SUM of the charges?  (we do not have Crystal Reports yet)

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Incident Console customization

[T. Dee]

If you double click on the field in the table that you added - what
are the permissions - should be general access and public.

Ty


On 4/8/08, Pease, Franci E <[EMAIL PROTECTED]> wrote:
> **
>
>
> My users have requested Next Target Date field be added to the Support view
> of Incident Management Console.
>
>
>
> I edited the tablefield view by moving the field over, however only someone
> with Incident Management permissions can view the field on the console.
>
>
>
> Anyone know how to make this visible to Incident Users?
>
>
>
> Thanks!
>
> Franci__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Server Group

[J.T. Shyman]

Ok, I made a change with the server group logging on. Here's what I see on
the secondary server:

 

 /* Wed Apr 09 2008 10:04:00.5253 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:04:30.5362 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:05:00.5506 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:11:00.6834 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:11:30.6960 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:20:32.6579 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:21:02.6685 */ Server  executing
recache request

 /* Wed Apr 09 2008 10:24:32.7440 */ Server  noting
request from remote server to recache definitions

 /* Wed Apr 09 2008 10:25:02.7546 */ Server  executing
recache request

09 2008 10:28:34.5618 */ Server  noting request
from remote server to recache definitions

09 2008 10:29:04.5732 */ Server  executing
recache request

09 2008 10:31:34.6280 */ Server  noting request
from remote server to recache definitions

09 2008 10:32:06.4183 */ Server  executing
recache request



 

With the last log entry appearing about 30 seconds after I hit save on the
change.

 

However, the change does not appear to have take affect on the secondary
server. Yes, I've cleared my AR cache. The change does appear on the primary
server where it was made.

 

I can force the change by running "arsignal -r servername"

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, April 09, 2008 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

 

This has worked before so I'm assuming (yes, yes, I know about assume) that
it still is. Turning on the logging is a great idea. Not sure why I didn't
think of that.let me do that and see what happens.

 

Thanks

 

--- J.T. Shyman

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: arserverd crash - signal 10

[Darrell Reading]

Look for a core file, it should be in your start up directory, and what other 
logging do you have on?  From what I saw, it could be that all your threads 
where busy, but I believe we need more information.  Could you let us know how 
many threads you are running, OS, DB, CPU's and Memory?  Has this happened 
often, if not, has the system started slowing down.  Send any information that 
you might think we could use. 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Wednesday, April 09, 2008 09:15
To: arslist@ARSLIST.ORG
Subject: RES: arserverd crash - signal 10

Hello,
 
A few minutes ago I had the next error  and this is my arerror.log...
can anyone analyze this for me?
 
thankx a lot!
 
  

Wed Apr 9 10:49:08 2008 Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (brapk017) ARER
R - 93
Wed Apr 9 10:52:08 2008 Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (brapk017) ARER
R - 93
Wed Apr 9 10:55:08 2008 Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (brapk017) ARER
R - 93

Wed Apr 9 10:56:43 2008: Server terminating, recursive signal received: 11, 
original signal: 15
Wed Apr 9 10:56:44 2008 Dispatch : AR System Application server terminated when 
a signal/exception was received by the serv
er (ARAPPNOTE 4500)
Wed Apr 9 10:56:44 2008 15
Wed Apr 9 10:57:08 2008 390600 : Safeguard mismatch - potentially corrupted 
container (ARERR 8842) 

 

Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
 
 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.

 
 
 
 


De: Action Request System discussion list(ARSList) em nome de Axton
Enviada: qua 9/4/2008 10:41
Para: arslist@ARSLIST.ORG
Assunto: Re: arserverd crash - signal 10


** From /usr/include/sys/iso/signal_iso.h on sparc64/solaris 9:


 * The contents of this header is limited to identifiers specified in the
 * C Standard.  Any new identifiers specified in future amendments to the

#define SIGHUP  1   /* hangup */
#define SIGINT  2   /* interrupt (rubout) */
#define SIGQUIT 3   /* quit (ASCII FS) */
#define SIGILL  4   /* illegal instruction (not reset when caught) */
#define SIGTRAP 5   /* trace trap (not reset when caught) */
#define SIGIOT  6   /* IOT instruction */
#define SIGABRT 6   /* used by abort, replace SIGIOT in the future */
#define SIGEMT  7   /* EMT instruction */
#define SIGFPE  8   /* floating point exception */
#define SIGKILL 9   /* kill (cannot be caught or ignored) */
#define SIGBUS  10  /* bus error */
#define SIGSEGV 11  /* segmentation violation */
#define SIGSYS  12  /* bad argument to system call */
#define SIGPIPE 13  /* write on a pipe with no one to read it */
#define SIGALRM 14  /* alarm clock */
#define SIGTERM 15  /* software termination signal from kill */
#define SIGUSR1 16  /* user defined signal 1 */
#define SIGUSR2 17  /* user defined signal 2 */
#define SIGCLD  18  /* child status change */
#define SIGCHLD 18  /* child status change alias (POSIX) */
#define SIGPWR  19  /* power-fail restart */
#define SIGWINCH 20 /* window size change */
#define SIGURG  21  /* urgent socket condition */
#define SIGPOLL 22  /* pollable event occured */
#define SIGIO   SIGPOLL /* socket I/O possible (SIGPOLL alias) */
#define SIGSTOP 23  /* stop (cannot be caught or ignored) */
#define SIGTSTP 24  /* user stop requested from tty */
#define SIGCONT 25  /* stopped process has been continued */
#define SIGTTIN 26  /* background tty read attempted */
#define SIGTTOU 27  /* background tty write attempted */
#define SIGVTALRM 28/* virtual timer expired */
#define SIGPROF 29  /* profiling timer expired */
#define SIGXCPU 30  /* exceeded cpu limit */
#define SIGXFSZ 31  /* exceeded file size limit */
#define SIGWAITING 32   /* process's lwps are blocked */
#define SIGLWP  33  /* special signal used by thread library */
#define SIGFREEZE 34/* special signal used by CPR */
#define SIGTHAW 35  /* special signal used by CPR */
#define SIGCANCEL 36/* thread cancellation signal used by libthread */
#define SIGLOST 37  /* resource lost (eg, record-lock lost) */
#define SIGXRES 38  /* resource control exceeded */
#define _SIGRTMIN 39/* first (highest-priority) realtime sig

RES: arserverd crash - signal 10

[Tadeu Augusto Dutra Pinto]

Hello,
 
A few minutes ago I had the next error  and this is my arerror.log...
can anyone analyze this for me?
 
thankx a lot!
 
  

Wed Apr 9 10:49:08 2008 Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (brapk017) ARER
R - 93
Wed Apr 9 10:52:08 2008 Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (brapk017) ARER
R - 93
Wed Apr 9 10:55:08 2008 Dispatch : Timeout during data retrieval due to busy 
server -- retry the operation (brapk017) ARER
R - 93

Wed Apr 9 10:56:43 2008: Server terminating, recursive signal received: 11, 
original signal: 15
Wed Apr 9 10:56:44 2008 Dispatch : AR System Application server terminated when 
a signal/exception was received by the serv
er (ARAPPNOTE 4500)
Wed Apr 9 10:56:44 2008 15
Wed Apr 9 10:57:08 2008 390600 : Safeguard mismatch - potentially corrupted 
container (ARERR 8842) 

 

Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
 
 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.

 
 
 
 


De: Action Request System discussion list(ARSList) em nome de Axton
Enviada: qua 9/4/2008 10:41
Para: arslist@ARSLIST.ORG
Assunto: Re: arserverd crash - signal 10


** From /usr/include/sys/iso/signal_iso.h on sparc64/solaris 9:

...
 * The contents of this header is limited to identifiers specified in the
 * C Standard.  Any new identifiers specified in future amendments to the
...
#define SIGHUP  1   /* hangup */
#define SIGINT  2   /* interrupt (rubout) */
#define SIGQUIT 3   /* quit (ASCII FS) */
#define SIGILL  4   /* illegal instruction (not reset when caught) */
#define SIGTRAP 5   /* trace trap (not reset when caught) */
#define SIGIOT  6   /* IOT instruction */
#define SIGABRT 6   /* used by abort, replace SIGIOT in the future */
#define SIGEMT  7   /* EMT instruction */
#define SIGFPE  8   /* floating point exception */
#define SIGKILL 9   /* kill (cannot be caught or ignored) */
#define SIGBUS  10  /* bus error */
#define SIGSEGV 11  /* segmentation violation */
#define SIGSYS  12  /* bad argument to system call */
#define SIGPIPE 13  /* write on a pipe with no one to read it */
#define SIGALRM 14  /* alarm clock */
#define SIGTERM 15  /* software termination signal from kill */
#define SIGUSR1 16  /* user defined signal 1 */
#define SIGUSR2 17  /* user defined signal 2 */
#define SIGCLD  18  /* child status change */
#define SIGCHLD 18  /* child status change alias (POSIX) */
#define SIGPWR  19  /* power-fail restart */
#define SIGWINCH 20 /* window size change */
#define SIGURG  21  /* urgent socket condition */
#define SIGPOLL 22  /* pollable event occured */
#define SIGIO   SIGPOLL /* socket I/O possible (SIGPOLL alias) */
#define SIGSTOP 23  /* stop (cannot be caught or ignored) */
#define SIGTSTP 24  /* user stop requested from tty */
#define SIGCONT 25  /* stopped process has been continued */
#define SIGTTIN 26  /* background tty read attempted */
#define SIGTTOU 27  /* background tty write attempted */
#define SIGVTALRM 28/* virtual timer expired */
#define SIGPROF 29  /* profiling timer expired */
#define SIGXCPU 30  /* exceeded cpu limit */
#define SIGXFSZ 31  /* exceeded file size limit */
#define SIGWAITING 32   /* process's lwps are blocked */
#define SIGLWP  33  /* special signal used by thread library */
#define SIGFREEZE 34/* special signal used by CPR */
#define SIGTHAW 35  /* special signal used by CPR */
#define SIGCANCEL 36/* thread cancellation signal used by libthread */
#define SIGLOST 37  /* resource lost (eg, record-lock lost) */
#define SIGXRES 38  /* resource control exceeded */
#define _SIGRTMIN 39/* first (highest-priority) realtime signal */
#define _SIGRTMAX 46/* last (lowest-priority) realtime signal */

Axton Grams


On Wed, Apr 9, 2008 at 9:35 AM, Aaron Keller <[EMAIL PROTECTED]> wrote:


** 
Does anyone know what what the different signals (in arerror.log) mean 
when arserverd stops?  Specifically, signal 10?  The only one I know is the 
manual shutdown - 15.
 
Thanks-
-A

 

 

 

Aaron Keller | Senior Application Developer | T-Mobile USA | *: (610) 
722-4486 | *Fax: (610) 993-2689 | *: [EMAIL PROTECTED]  

 
__Platinum Sponsor: www.rmsportal.com   
ARSlist: "Where the Answers Are" html___ 


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

_

/tmp/ARpen*

[Eric Cleereman (IT)]

Hi All,

We're currently running Remedy 6.3 Patch 21 with an Oracle 9i database
on AIX 5.2.0.0.

The disk space on our server is approaching a threshold level.  Our AIX
guys noticed that there are a number of files in the /tmp folder which
are named ARpen*, which are owned by the account our Remedy system uses.
These total close to a Gig between them.  They've asked if these can be
deleted.

I've looked at these.  They vary in size from under 1 K to over 23 Meg,
and have dates ranging from 2005 through last Monday.  For more than 90%
of these, the content is binary.  The remaining files seem to contain
lists of case numbers, statuses, work logs, or attachments.

Does any one have any idea what the purpose of these files is, what may
be responsible for creating them, and if they can safely be deleted?

Eric Cleereman

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: arserverd crash - signal 10

[Axton]

>From /usr/include/sys/iso/signal_iso.h on sparc64/solaris 9:

...
 * The contents of this header is limited to identifiers specified in the
 * C Standard.  Any new identifiers specified in future amendments to the
...
#define SIGHUP  1   /* hangup */
#define SIGINT  2   /* interrupt (rubout) */
#define SIGQUIT 3   /* quit (ASCII FS) */
#define SIGILL  4   /* illegal instruction (not reset when caught) */
#define SIGTRAP 5   /* trace trap (not reset when caught) */
#define SIGIOT  6   /* IOT instruction */
#define SIGABRT 6   /* used by abort, replace SIGIOT in the future */
#define SIGEMT  7   /* EMT instruction */
#define SIGFPE  8   /* floating point exception */
#define SIGKILL 9   /* kill (cannot be caught or ignored) */
#define SIGBUS  10  /* bus error */
#define SIGSEGV 11  /* segmentation violation */
#define SIGSYS  12  /* bad argument to system call */
#define SIGPIPE 13  /* write on a pipe with no one to read it */
#define SIGALRM 14  /* alarm clock */
#define SIGTERM 15  /* software termination signal from kill */
#define SIGUSR1 16  /* user defined signal 1 */
#define SIGUSR2 17  /* user defined signal 2 */
#define SIGCLD  18  /* child status change */
#define SIGCHLD 18  /* child status change alias (POSIX) */
#define SIGPWR  19  /* power-fail restart */
#define SIGWINCH 20 /* window size change */
#define SIGURG  21  /* urgent socket condition */
#define SIGPOLL 22  /* pollable event occured */
#define SIGIO   SIGPOLL /* socket I/O possible (SIGPOLL alias) */
#define SIGSTOP 23  /* stop (cannot be caught or ignored) */
#define SIGTSTP 24  /* user stop requested from tty */
#define SIGCONT 25  /* stopped process has been continued */
#define SIGTTIN 26  /* background tty read attempted */
#define SIGTTOU 27  /* background tty write attempted */
#define SIGVTALRM 28/* virtual timer expired */
#define SIGPROF 29  /* profiling timer expired */
#define SIGXCPU 30  /* exceeded cpu limit */
#define SIGXFSZ 31  /* exceeded file size limit */
#define SIGWAITING 32   /* process's lwps are blocked */
#define SIGLWP  33  /* special signal used by thread library */
#define SIGFREEZE 34/* special signal used by CPR */
#define SIGTHAW 35  /* special signal used by CPR */
#define SIGCANCEL 36/* thread cancellation signal used by libthread */
#define SIGLOST 37  /* resource lost (eg, record-lock lost) */
#define SIGXRES 38  /* resource control exceeded */
#define _SIGRTMIN 39/* first (highest-priority) realtime signal */
#define _SIGRTMAX 46/* last (lowest-priority) realtime signal */

Axton Grams

On Wed, Apr 9, 2008 at 9:35 AM, Aaron Keller <[EMAIL PROTECTED]> wrote:

> ** Does anyone know what what the different signals (in arerror.log) mean
> when arserverd stops?  Specifically, signal 10?  The only one I know is the
> manual shutdown - 15.
>
> Thanks-
> -A
>
>
>
>
>
>
>
> *Aaron Keller *| Senior Application Developer | T-Mobile USA | (: (610)
> 722-4486 | (Fax: (610) 993-2689* *| *: [EMAIL PROTECTED]
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

arserverd crash - signal 10

[Aaron Keller]

Does anyone know what what the different signals (in arerror.log) mean
when arserverd stops?  Specifically, signal 10?  The only one I know is
the manual shutdown - 15.
 
Thanks-
-A

 

 

 

Aaron Keller | Senior Application Developer | T-Mobile USA | *: (610)
722-4486 | *Fax: (610) 993-2689 | *: [EMAIL PROTECTED]
 

 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Server Group

[J.T. Shyman]

This has worked before so I'm assuming (yes, yes, I know about assume) that
it still is. Turning on the logging is a great idea. Not sure why I didn't
think of that.let me do that and see what happens.

 

Thanks

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, April 08, 2008 11:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

 

Have you configured all the servers and their IP's in the ar.conf file?

 

Does the Server Ranking form have all the necessary entries for all the
servers? Have those been configured correctly?

 

Did you try taking the Server Group log? I'd suggest turn on this log for
all the servers, make a definition change and see what gets reported to the
logs...

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of J.T. Shyman
Sent: Tuesday, April 08, 2008 10:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

** 

7.01 and I agree with you, Joe. But it isn't working. 

 

J.T. Shyman 
Column Technologies 

  


  _  


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, April 08, 2008 8:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group

 

J.T.,

 

What version of ARS are you using?

 

If you have set the server group properly, post ARS 6.3, these changes
automatically propagate. You do not have to create filters on the Server
events form to run the arsignal command like you had to do after checking
server events for changes in forms, and workflow..

 

Joe

 

-Original Message-

From: Action Request System discussion list(ARSList) [
 mailto:[EMAIL PROTECTED] Behalf Of J.T.
Shyman

Sent: Tuesday, April 08, 2008 8:18 PM

To: arslist@ARSLIST.ORG

Subject: Re: Server Group

 

 

Thanks, Frank.

 

Yes, I found that arsignal works.

 

Anyone have any suggestions as to how to troubleshoot the fact that the
secondary server isn't doing this automatically?

 

--- J.T. Shyman

 

-Original Message-

From: Action Request System discussion list(ARSList) [
 mailto:[EMAIL PROTECTED] On Behalf Of Frank
Caruso

Sent: Tuesday, April 08, 2008 6:46 PM

To: arslist@ARSLIST.ORG

Subject: Re: Server Group

 

there is a utility called "arsignal" (I think that is the name) that you can
use to update the server

On 4/8/08, J.T. Shyman <[EMAIL PROTECTED]> wrote:

> Quick Question: ARS 7.0.1 on Linux in a two-server server group.
>
>
>
> We have made several changes to workflow and forms on the primary
> administration server and these changes are not showing up, users don't
see
> them, on the secondary server. Is there a way to force an update of
objects
> on a server in a server group?
>
>
>
> --- J.T. Shyman

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Mid-Tier help

[Gary Opela (Corporate)]

I'll be sure to enlighten you on my stupidity J

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, April 08, 2008 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

** 

Sorry we couldn't find an answer for you. Please do let us all know what
the final solution is. You've got me curious now. J

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 08, 2008 5:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

Yeah, I did that, it still doesn't work. I have support engaged now,
I've used enough of you guys' time. Thanks a ton for all of your help!

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, April 08, 2008 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

** 

Now that you have the right version of Java it might make sense to
reinstall the mid-tier

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 08, 2008 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

Yeah, thanks a lot J

 

I saw in my Mid-Tier log files the following line if it helps anyone:

 

Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier
version 7.1.00 Build 200708221849

Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File
Entries were found in server - 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

=__

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: What does thie error mean??

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Was this server ever renamed? Did it ever reside on another box? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Tuesday, April 08, 2008 10:44 PM
To: arslist@ARSLIST.ORG
Subject: What does thie error mean??

** 

Error with one of the field/assignments in the set filter/active
link/escalation definition : +SOT:BillingStageForm (ARERR 168).

Set fields actions that reference entries in other forms can only
reference forms on the same server in a filter/escalation :
+SOT:BillingStageForm : ReconciliationIdentity (ARERR 225).

 

I'm in the admin tool trying to save a filter.  Nothing seems to be
referencing another server- I'm logged into only one (in this instance
of the admin tool), using a form that's only on this server and setting
fields from current transaction...I don't understand what this error
could possibly mean, but I know it must be something obvious.  I tried
logging out and back in to make sure I was on the correct server, same
error.

 

Thanks!

Chris 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Admin Tool Connection Problems - RESOLVED

[Gayford, Matthew C.]

Restarting the service did the trick. I wonder what caused it.

Thanks Norm.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Tuesday, April 08, 2008 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Admin Tool Connection Problems

Not yet. I'll have to wait till after hours to do it but I will
certainly try.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, April 08, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Admin Tool Connection Problems

I *think* this indicates some sort of problem with the data
dictionary--if my memory serves me right.

Have you tried restarting the MS SQL service and the Remedy server
service?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Tuesday, April 08, 2008 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Admin Tool Connection Problems

** 

Hi List,

 

Just yesterday I tried to login to our remedy server using the admin
tool and go the following: "ARERR [93] Timeout during data retrieval due
to busy server -- retry the operation." However, I can connect with the
user tool (as can all other support staff). Myself and another admin
can't connect using the admin tool.

 

MS SQL 2005, ITSM 7, ARS 7 patch 003, user/admin tool patch 3.

 

TIA,

 

Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Flashboards

[John Atherly]

Yes if you don't want to use the default six or so


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120


   
 Saravanan 
 Palaniappan   
 <[EMAIL PROTECTED]  To 
 SA.COM>   arslist@ARSLIST.ORG 
 Sent by: "Action   cc 
 Request System
 discussionSubject 
 list(ARSList)"Flashboards 
 <[EMAIL PROTECTED] 
 ORG>  
   
   
 04/09/2008 01:11  
 AM
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   




**
All,
To view Flashboards in the Aruser ,do I require any Flashboard server
license.

Thanks & Regards
Saravanan Palaniappan
ITSM

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."




 -- 
 ---
 This message, including any attachments, contains confidential information 
 intended for a specific individual and purpose, and is intended for the
 addressee only. Any unauthorized disclosure, use, dissemination, copying,  
 or distribution of this message or any of its attachments or the   
 information contained in this e-mail, or the taking of any action based on 
 it, is strictly prohibited. If you are not the intended recipient, please  
 notify the sender immediately by return e-mail and delete this message.



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Opening Request submission form in SRM console directly from a URL

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

Hi listers,
 
we have a requirement to be able to open a request submission form within the 
Service Request console screen directly from a URL.
It is easy enough to open the Service Request console, but user then still 
needs to search through the service catalogue for the request and select it.
I am looking for a way to do this automatically, so that we can provide a URL 
that will take the user directly to the request form rather than to the 
category browser where they still have to look for the desired request type. 
I was trying to build a URL which will pass the request name as a parameter and 
store it to a field, but this does not seem to work (works for other forms, but 
in case of SRS:ServiceRequestConsole from, the parameter seems to get cleared 
out). The URL I am using is: 
http://remedywebserver/arsys/forms/server.name.com/SRS%3AServiceRequestConsole/enduser/?F301417400=SRName
After the console opens, the URL changes to
http://remedywebserver/arsys/forms/server.name.com/SRS%3AServiceRequestConsole/enduser/?cacheid=49de6a0f
and as you can see the parameter is gone.
 
Our environment is ARSystem 7.0.01 (patch 005), Mid-Tier 7.0.01 (patch 005), 
SRM 2.0.00
Any help or suggestions would be greatly appreciated.
 
Jiri Pospisil
LCH.Clearnet

*

This email is intended for the named recipient(s) only. Its contents are  
confidential and may only be retained by the named recipient(s) and may only be 
copied or disclosed with the consent of LCH.Clearnet Limited.   If you are not 
an intended recipient please delete this e-mail and notify [EMAIL PROTECTED]

The contents of this email are subject to contract in all cases, and 
LCH.Clearnet Limited makes no contractual commitment save where confirmed by 
hard copy.  LCH.Clearnet Limited accepts no liability, including liability for 
negligence, in respect of any statement in this email.

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA.Recognised as a Clearing House under the Financial Services 
& Markets Act 2000. Reg in England No.25932 
Telephone: +44 20 7426 7000  Internet: http://www.lchclearnet.com

*


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

How to upgrade AR system & ITSM apps from 6.x to 7.x

[Rajagopal, Ramya]

Hi All,

I'm new to this ARList community.

 

I was looking for steps/procedures for "upgrading AR system & ITSM apps
from 6.x to 7.x". can anyone share documents which can be a helping
hand. Thanks in advance

 

 

Thanks,

Ramya

 

***
The information in this email is confidential and may be legally privileged. 
Access to this email by anyone other than the intended addressee is 
unauthorized. If you are not the intended recipient of this message, any 
review, disclosure, copying, distribution, retention, or any action taken or 
omitted to be taken in reliance on it is prohibited and may be unlawful. If you 
are not the intended recipient, please reply to or forward a copy of this 
message to the sender and delete the message, any attachments, and any copies 
thereof from your system.
***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: What does thie error mean??

[David Sanders]

Hi Chris

 

This error means that the server does not recognize itself by the name you
have connected as.  For example, say your server name is abc123 but you have
a DNS entry allowing you to connect to it as remsvr1, the server does not
know that this is an alias for itself.  It assumes that remsvr1 is a remote
server.

 

To solve this problem you need to add a line to your ar.cfg/ar.conf file as
follows:

 

IP-Name: remsvr1

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
 ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Wednesday, April 09, 2008 4:44 AM
To: arslist@ARSLIST.ORG
Subject: What does thie error mean??

 

Error with one of the field/assignments in the set filter/active
link/escalation definition : +SOT:BillingStageForm (ARERR 168).

Set fields actions that reference entries in other forms can only reference
forms on the same server in a filter/escalation : +SOT:BillingStageForm :
ReconciliationIdentity (ARERR 225).

 

I'm in the admin tool trying to save a filter.  Nothing seems to be
referencing another server- I'm logged into only one (in this instance of
the admin tool), using a form that's only on this server and setting fields
from current transaction.I don't understand what this error could possibly
mean, but I know it must be something obvious.  I tried logging out and back
in to make sure I was on the correct server, same error.

 

Thanks!

Chris 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Bulk Data import in ITSM 7

[Saravanan Palaniappan]

Do you have the dataload sheet and the bat file associated with it?

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thivagar Sankaran
Sent: Wednesday, April 09, 2008 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Bulk Data import in ITSM 7

 

Hi List,

 

Could you please guide how to do the bulk import for the following?

 

1.   Company Data

2.   Organization Data

3.   Location Data

4.   Support Group Data

5.   People Data

 

Thanks in advance,

Thivagar Sankaran

Remedy Developer

ITIL - Foundation Certified

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___


-
This message, including any attachments, contains confidential information 
intended for a specific individual and purpose, and is intended for the 
addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of this message or any of its attachments or the information 
contained in this e-mail, or the taking of any action based on it, is strictly 
prohibited. If you are not the intended recipient, please notify the sender 
immediately by return e-mail and delete this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Bulk Data import in ITSM 7

[Thivagar Sankaran]

Hi List,

 

Could you please guide how to do the bulk import for the following?

 

1.   Company Data

2.   Organization Data

3.   Location Data

4.   Support Group Data

5.   People Data

 

Thanks in advance,

Thivagar Sankaran

Remedy Developer

ITIL - Foundation Certified


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


smime.p7s
Description: S/MIME cryptographic signature