Re: 7.0.1 WUT Against 7.1.0 Server?

[Kurniadi]

I've just upgraded my WUT to 7.1 patch  3 to access ARS 7.1 patch 2.
I get a problem on Status History, the status history list will be
displayed only for the first call. The next reload, it will show only
blank form.

Does it happen on your Remedy client too?

Regards,
-- 
Kur Niadi


On Wed, Jun 18, 2008 at 10:21 AM, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
> **
>
> So far I have witnessed no problems.
>
> In our case, we have a mix of 7.0.1 patch 6 and 7.1 patch 3 user tools
> against a 7.1 patch 3 QA server, with ITSM 7. I am doing some more testing
> before upgrading the production server to 7.1 patch 3 and asking the users
> to upgrade their user tools to 7.1 patch 3. In our case, it is only a
> limited number of users that have the user tool, most use the mid-tier, so
> upgrading these users should not be a problem if the need arises
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Phil
> Murnane
> Sent: Tue 06/17/08 10:33 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.0.1 WUT Against 7.1.0 Server?
>
> All:
> Has anyone had any problems running the 7.0.1 Windows User Tool against a
> 7.1.0 server with ITSM 7?  I have a customer that would like to not lean on
> their end-users too hard to install the new WUT first thing the morning
> after they upgrade.
> TIA,
> --Phil
>
>
>
>
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move of the mail server ... what needs to be changed for the email engine?

[Remedy Maniac]

Dear listers,

we are running ARS email engine 6.00.01
We need to change the mail server.
Can anybody confirm that as far as the Email engine is concerned, no 
change is needed?
I mean as the email engine looks for the DNS entry of the smtphost, it 
should not even need a restart?

Or?
Thanks
Serouche

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Re: Product Categorizations

[Peter Romain]

The DSL forms are installed as part of the other ITSM apps, there is no
separate installation.

The data, however, needs to be loaded. This can be done during an ITSM app
installation (one of the options is to install DSL data).

If you look at the Remedy patch download page on the BMC site you can find
DSL data patches there.


> Is the DSL installed separately from the Incident Management application?
> Apparently we have DSL installed, however I do not see any data values.?
> How do you import the data? Is it a separate module for installation? a
>
>
> -Original Message-
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 2:39 pm
> Subject: Re: Product Categorizations
>
>
> ** Quite right.? And another way (the BMC $intended$ way) to get the
> hardware-based product categorizations is from the CMDB, which would
> populate via Discovery.? I know that not everyone intends to use either or
> both of those, I'm just saying that if you don't find a plethora of lists
> out there, that's probably why.
>
> Rick
>
>
> On Mon, Jun 16, 2008 at 2:27 PM, P Romain ARSlist
> <[EMAIL PROTECTED]> wrote:
>
> **
>
>
> The DSL only applies to software.
>
> ?
>
> The Foundation/Topology Discovery documentation includes a BMC best
> practice categorisation you might like to use as a starting point for
> hardware CIs.
>
> ?
>
> Cheers
>
> ?
>
> Peter
>
> ?
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
> Sent: 16 June 2008 22:10
> To: arslist@ARSLIST.ORG
> Subject: Re: Product Categorizations
>
>
>
> ?
>
> ** The last time I installed it was a couple of hours including the
> transfer from the staging form to the DSL forms.
>
>
> -Original Message-
> From: Kathy Morris <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 4:47 pm
> Subject: Product Categorizations
>
>
> ** Hi,
>
> We are trying to build a list of Product Categorizations and we are
> getting new Remedy resources so our team does not have the DSL install as
> high priority right now.? Is there somewhere I can get a list of
> recommended Product Categorizations??I went thru the Technical Guides and
> I found a?Best Practice List for Operational Categorizations.? About how
> long does it take to install the DSL on Dev - is there any serious
> impact???
>
>
>
>
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>
>
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> html___
>
>
>
>
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>
>
>
>
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Unable to retrieve data from a form

[Ankur Gulati]

Hi Listers,
 
We have a form which has 5 BLOB fields. There are around 67000 records
and it takes around 3-4 hrs to search for a single record. I search on
the request_id. We do have couple of other indexes in place apart on
Request ID field.
 
The actual workflow is that an AL does a push field and creates a new
record in a form and then second Set field is fired in same AL which
opens this new record in modify window. So this is where it fails to
open this new record and even if I open the form and search for any
record it takes forever to show up and usually it freezes.
 
I have rebuild the indexes but no improvement. On another form without
no BLOB data and 100+ fields, it takes less than a sec to search a
record.
 
Logs doesn't show anything. AL, SQL and filter log just shows the
perfect creation of new record and then on Display it does show the
opening of the form in SET Operation. 
 
What all should I check? 
 
ARS. 7.0 Patch 5
DatabaseOracle 9i
 
 
Regards
Ankur
 
 
 
 
 
 

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Re: Unable to retrieve data from a form

[Ankur Gulati]

Hi Guys,
 
Another thing which I forgot to mention, the status bar at the bottom
does show that it found the record and it gets stuck saying "Refreshing
table up to Administrator`s limit"
 
 
Ankur




From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form


Hi Listers,
 
We have a form which has 5 BLOB fields. There are around 67000
records and it takes around 3-4 hrs to search for a single record. I
search on the request_id. We do have couple of other indexes in place
apart on Request ID field.
 

The actual workflow is that an AL does a push field and creates
a new record in a form and then second Set field is fired in same AL
which opens this new record in modify window. So this is where it fails
to open this new record and even if I open the form and search for any
record it takes forever to show up and usually it freezes.
 
I have rebuild the indexes but no improvement. On another form
without no BLOB data and 100+ fields, it takes less than a sec to search
a record.
 
Logs doesn't show anything. AL, SQL and filter log just shows
the perfect creation of new record and then on Display it does show the
opening of the form in SET Operation. 
 
What all should I check? 
 
ARS. 7.0 Patch 5
DatabaseOracle 9i
 
 
Regards
Ankur
 
 
 
 
 
 


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Re: move of the mail server ... what needs to be changed for the email engine?

[Shellman, David]

Serouche,

It all depends on how your email engine is configured for both Inbound
and Outbound configurations.  Mailboxes in Exchange servers or are they
UNIX mailboxes.  Is only the outbound mail server moving?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Wednesday, June 18, 2008 5:19 AM
To: arslist@ARSLIST.ORG
Subject: move of the mail server ... what needs to be changed for the
email engine?

Dear listers,

we are running ARS email engine 6.00.01
We need to change the mail server.
Can anybody confirm that as far as the Email engine is concerned, no 
change is needed?
I mean as the email engine looks for the DNS entry of the smtphost, it 
should not even need a restart?
Or?
Thanks
Serouche


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CI Relationship Viewer Error

[AR_User]

Hi All,

Whenever I try to see the CI relationship viewer I get the following error:

"CMDB libraries are not available. Please install the CI Relationship Viewer
on the Mid Tier server."

But the fact it is installed properly and all the APIs (cmdbapi20.dll,
cmdbapi20.jar, cmdbjni20.jar) are already in the WEB-INF/lib directory. 

I am on ARS 7.0, CMDB 2.0.1, Mid-Tier 7.0.01 and Apache Tomcat 5.5...

Is anything there that I am missing? Please update me...

Thanks in advance...

ARUSER
-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: move of the mail server ... what needs to be changed for the email engine?

[Remedy Maniac]

ho yes, of course.
I am sorry I ddin't mention.
We are using MBOX on Unix.
We have procmail reading /var/mail/email_engine which is actually an 
alias for mailhost:/var/mail
On emails, procmail copies the files onto a directory where the email 
engine picks them up.
So I thought that just by changing the DNS entry of the mailhost, it 
should do.


As far as the outbound is concerned, it is set at the moment to smtphost.
So I believe the same logic will apply.

Any comments on this is welcomed.

Thank you
Serouche




Shellman, David wrote:

Serouche,

It all depends on how your email engine is configured for both Inbound
and Outbound configurations.  Mailboxes in Exchange servers or are they
UNIX mailboxes.  Is only the outbound mail server moving?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Wednesday, June 18, 2008 5:19 AM
To: arslist@ARSLIST.ORG
Subject: move of the mail server ... what needs to be changed for the
email engine?

Dear listers,

we are running ARS email engine 6.00.01
We need to change the mail server.
Can anybody confirm that as far as the Email engine is concerned, no 
change is needed?
I mean as the email engine looks for the DNS entry of the smtphost, it 
should not even need a restart?

Or?
Thanks
Serouche


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Re: Product Categorizations

[Brian Gillock]

With that said, the last time I did an install, selecting the box to install
DSL data, I still had to run the import per page 14 of the DSL Admin Guide. 

Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Wednesday, June 18, 2008 2:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations

The DSL forms are installed as part of the other ITSM apps, there is no
separate installation.

The data, however, needs to be loaded. This can be done during an ITSM app
installation (one of the options is to install DSL data).

If you look at the Remedy patch download page on the BMC site you can find
DSL data patches there.


> Is the DSL installed separately from the Incident Management application?
> Apparently we have DSL installed, however I do not see any data values.?
> How do you import the data? Is it a separate module for installation? a
>
>
> -Original Message-
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 2:39 pm
> Subject: Re: Product Categorizations
>
>
> ** Quite right.? And another way (the BMC $intended$ way) to get the
> hardware-based product categorizations is from the CMDB, which would
> populate via Discovery.? I know that not everyone intends to use either or
> both of those, I'm just saying that if you don't find a plethora of lists
> out there, that's probably why.
>
> Rick
>
>
> On Mon, Jun 16, 2008 at 2:27 PM, P Romain ARSlist
> <[EMAIL PROTECTED]> wrote:
>
> **
>
>
> The DSL only applies to software.
>
> ?
>
> The Foundation/Topology Discovery documentation includes a BMC best
> practice categorisation you might like to use as a starting point for
> hardware CIs.
>
> ?
>
> Cheers
>
> ?
>
> Peter
>
> ?
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
> Sent: 16 June 2008 22:10
> To: arslist@ARSLIST.ORG
> Subject: Re: Product Categorizations
>
>
>
> ?
>
> ** The last time I installed it was a couple of hours including the
> transfer from the staging form to the DSL forms.
>
>
> -Original Message-
> From: Kathy Morris <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 4:47 pm
> Subject: Product Categorizations
>
>
> ** Hi,
>
> We are trying to build a list of Product Categorizations and we are
> getting new Remedy resources so our team does not have the DSL install as
> high priority right now.? Is there somewhere I can get a list of
> recommended Product Categorizations??I went thru the Technical Guides and
> I found a?Best Practice List for Operational Categorizations.? About how
> long does it take to install the DSL on Dev - is there any serious
> impact???
>
>
>
>
> Get the Moviefone Toolbar. Showtimes, theaters, movie news, & more!
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
>
> Get the Moviefone Toolbar. Showtimes, theaters, movie news, & more!
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
>
>
>
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> html___
>
>
>
>
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>
>

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Re: Unable to retrieve data from a form

[Brian Gillock]

Ankur,

Try turning off the table refreshes on open and see if it
still takes a long time.  If it's the tables, then you need to look at your
table qualifications and try to slim the results down or chunk them.  And
what I would do if it is the blobs that's causing your problem is move them
off to another table with an ID field to reference them.  But, I'm
relatively new to this game, so I'm sure there are other, better ways.

 

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 3:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form

 

** 

Hi Guys,

 

Another thing which I forgot to mention, the status bar at the bottom does
show that it found the record and it gets stuck saying "Refreshing table up
to Administrator`s limit"

 

 

Ankur

 

  _  

From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form

Hi Listers,

 

We have a form which has 5 BLOB fields. There are around 67000 records and
it takes around 3-4 hrs to search for a single record. I search on the
request_id. We do have couple of other indexes in place apart on Request ID
field.

 

The actual workflow is that an AL does a push field and creates a new record
in a form and then second Set field is fired in same AL which opens this new
record in modify window. So this is where it fails to open this new record
and even if I open the form and search for any record it takes forever to
show up and usually it freezes.

 

I have rebuild the indexes but no improvement. On another form without no
BLOB data and 100+ fields, it takes less than a sec to search a record.

 

Logs doesn't show anything. AL, SQL and filter log just shows the perfect
creation of new record and then on Display it does show the opening of the
form in SET Operation. 

 

What all should I check? 

 

ARS. 7.0 Patch 5

DatabaseOracle 9i

 

 

Regards

Ankur

 

 

 

 

 

 

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Re: BBQ tour (UNCLASSIFIED)

[Dearstyne, Jacob]

Rick,

 

If you can make it to Charleston SC, you have got to check out Melvins
and/or Bessingers, they've been at it for YEARS.  Same family recipe,
but a divorce caused the two separate restaurants.  You can see reviews
by Emiril Lagasse on the Food Network website.  Also a newer kid on the
block but every bit as tasty is Fiery Ron's Hometeam BBQ.  UNBELIEVABLE
ribs and dry rub.

 

Jake

 

 



From: Rick Cook [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, June 17, 2008 2:46 PM
Subject: Re: BBQ tour (UNCLASSIFIED)

 

** I have been to Baltimore a few times, and had some Boog's BBQ (I do
remember those great O's teams of the 60's and 70's) at Camden one
chilly April night.  It was so cold there that the meat was cold before
I had paid for it.  I think it tasted good, though - I couldn't even
feel my own tongue by that point, and that was without beer.  (B...)

On a side note, we kicked around taking a tour of the ballparks around
the country (I've seen a few), but decided that the timing would be too
difficult unless one lived on the East Coast.  So, BBQ it is!

Rick

On Tue, Jun 17, 2008 at 11:34 AM, FRANK, GORDON CTR DISA JSSC
<[EMAIL PROTECTED]> wrote:

Classification:  UNCLASSIFIED
Caveats: NONE

In Baltimore, during a Baltimore Orioles game, you can dine at Boog's
BBQ. Boog Powell was a great Baltimore Orioles first baseman (MVP
-1970). He has now gone into the BBQ business. He cooks on very large
Weber Grills. Very tasty and one of the reasons Camden Yards is such a
great ballpark. Boog is usually there to serve as well.

This couldn't be a complete list without mentioning this bit of heaven.

Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation Certified
DISA\Verizon FNS

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 13, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: BBQ tour

** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
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Classification:  UNCLASSIFIED
Caveats: NONE


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Re: Unable to retrieve data from a form

[Frank Caruso]

You need to look at what the table field(s) are doing on that form. My guess
is that they are pulling every record from the underlying table which is why
it takes so long and often hangs.

On Wed, Jun 18, 2008 at 9:09 AM, Brian Gillock <[EMAIL PROTECTED]>
wrote:

> **
>
> Ankur,
>
> Try turning off the table refreshes on open and see if it
> still takes a long time.  If it's the tables, then you need to look at your
> table qualifications and try to slim the results down or chunk them.  And
> what I would do if it is the blobs that's causing your problem is move them
> off to another table with an ID field to reference them.  But, I'm
> relatively new to this game, so I'm sure there are other, better ways.
>
>
>
> Brian
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Ankur Gulati
> *Sent:* Wednesday, June 18, 2008 3:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to retrieve data from a form
>
>
>
> **
>
> Hi Guys,
>
>
>
> Another thing which I forgot to mention, the status bar at the bottom does
> show that it found the record and it gets stuck saying *"Refreshing table
> up to Administrator`s limit"*
>
>
>
>
>
> Ankur
>
>
>  --
>
> *From:* Ankur Gulati
> *Sent:* 18 June 2008 03:30 PM
> *To:* 'arslist@ARSLIST.ORG'
> *Subject:* Unable to retrieve data from a form
>
> Hi Listers,
>
>
>
> We have a form which has 5 BLOB fields. There are around 67000 records and
> it takes around 3-4 hrs to search for a single record. I search on the
> request_id. We do have couple of other indexes in place apart on Request ID
> field.
>
>
>
> The actual workflow is that an AL does a push field and creates a new
> record in a form and then second Set field is fired in same AL which opens
> this new record in modify window. So this is where it fails to open this new
> record and even if I open the form and search for any record it takes
> forever to show up and usually it freezes.
>
>
>
> I have rebuild the indexes but no improvement. On another form without no
> BLOB data and 100+ fields, it takes less than a sec to search a record.
>
>
>
> Logs doesn't show anything. AL, SQL and filter log just shows the perfect
> creation of new record and then on Display it does show the opening of the
> form in SET Operation.
>
>
>
> What all should I check?
>
>
>
> ARS. 7.0 Patch 5
>
> DatabaseOracle 9i
>
>
>
>
>
> Regards
>
> Ankur
>
>
>
>
>
>
>
>
>
>
>
>
>
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Top 10 Reasons to Attend BMC User World

[Benjamin Trimmer]

If you were tasked to make a top 10 list - what would some of your reasons 
be?

Some of mine would be:

Learn new useful tips
Learn things I could put into place right away
Learn more best practices for use of the software
Find out where BMC is heading with their software

What about you?

Regards,
Ben



* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * 
* * * * * * * * * * * * * * * * * *

Unless otherwise indicated or obvious from the nature of the transmittal, the 
information contained in this email message is CONFIDENTIAL information 
intended for the use of the individual or entity named herein. If the reader of 
this message is not the intended recipient, or the employee or agent 
responsible to deliver it to the intended recipient, you are hereby notified 
that any dissemination, distribution or copying of this communication is 
strictly prohibited. If you have received this communication in error, please 
immediately notify the sender using the above contact information or by return 
email and delete this message and any copies from your computer system. Thank 
you.


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Reports....

[Kemes, Lisa]

Who the HECK decided to put the 'Print' option right above the 'Export
to' option when creating reports  Do you know how many times I've
printed my 6000 record report by mistake

OK, that's all for now.I hope this may be changed soon

Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]



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Re: Database Replication from Prod to QA

[Howard Richter]

Also remember if you are on 7.1, that the licenses are now keept on the
database and check the CAI application Registry form to make sure its
pointed to the correct server.

Howard


On 6/17/08, Run4Life &Win <[EMAIL PROTECTED]> wrote:
>
> Yes you should keep your ARS down till the time replication is taking place
>
> Regards
> Himanshu Kohli
>
>
>
> On 6/17/08, Koyb P. Liabt <[EMAIL PROTECTED]> wrote:
> > Hi,
> >
> > We are copying production to QA - via a database replication.? Should we
> > shut down the application server when this is in progress?
> >
> >
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>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Unable to retrieve data from a form

[Grooms, Frederick W]

What table do you have on the form?  It still sounds like an index
problem (Either you are missing an index on the B table or your
selection query for your table on the form is not using an index).
 
Since you are on Oracle I have a script you can use to verify if all
tables have their primary (Remedy defined), and User defined indexes.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 5:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form


Hi Guys,
 
Another thing which I forgot to mention, the status bar at the bottom
does show that it found the record and it gets stuck saying "Refreshing
table up to Administrator`s limit"
 
 
Ankur




From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form


Hi Listers,
 
We have a form which has 5 BLOB fields. There are around 67000
records and it takes around 3-4 hrs to search for a single record. I
search on the request_id. We do have couple of other indexes in place
apart on Request ID field.
 

The actual workflow is that an AL does a push field and creates
a new record in a form and then second Set field is fired in same AL
which opens this new record in modify window. So this is where it fails
to open this new record and even if I open the form and search for any
record it takes forever to show up and usually it freezes.
 
I have rebuild the indexes but no improvement. On another form
without no BLOB data and 100+ fields, it takes less than a sec to search
a record.
 
Logs doesn't show anything. AL, SQL and filter log just shows
the perfect creation of new record and then on Display it does show the
opening of the form in SET Operation. 
 
What all should I check? 
 
ARS. 7.0 Patch 5
DatabaseOracle 9i
 
Regards
Ankur


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Re: Top 10 Reasons to Attend BMC User World

[Howard Richter]

Its Miami Beach during hurricane and football season

Howard


On 6/18/08, Benjamin Trimmer <[EMAIL PROTECTED]> wrote:
>
> **
> If you were tasked to make a top 10 list - what would some of your reasons
> be?
>
> Some of mine would be:
>
> Learn new useful tips
> Learn things I could put into place right away
> Learn more best practices for use of the software
> Find out where BMC is heading with their software
>
> What about you?
>
> Regards,
> Ben
>
> * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * *
> * * * * * * * * * * * * * * * * * * * *
>
> Unless otherwise indicated or obvious from the nature of the transmittal,
> the information contained in this email message is CONFIDENTIAL information
> intended for the use of the individual or entity named herein. If the reader
> of this message is not the intended recipient, or the employee or agent
> responsible to deliver it to the intended recipient, you are hereby notified
> that any dissemination, distribution or copying of this communication is
> strictly prohibited. If you have received this communication in error,
> please immediately notify the sender using the above contact information or
> by return email and delete this message and any copies from your computer
> system. Thank you.
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Top 10 Reasons to Attend BMC User World

[Pierson, Shawn]

Here are a few more:

* Talk to vendors that have other software and services that may
be useful for your implementation.

* See demos of new products.

* Get answers to technical questions from other Remedy
developers/administrators and the engineers from BMC.

* See how other companies are using the products and get ideas
that I can apply at my company.

* Take shortened classes to learn more, rather than spending an
entire week on just one topic.

* Get ITIL certified (if you aren't already, although you can
probably do that cheaper at another place locally like I did.)



I'm sure you can come up with more, but if you're trying to justify
going there to your boss you have to look at it from a financial
perspective.  Perhaps there's a big project that would be saved money
because you would be able to implement it faster by attending the
conference?  Perhaps there is some software you have a project to build,
but can discover a cheaper out of the box solution from a third party
vendor you wouldn't otherwise know about if you weren't at the
conference?  Or, if you are generally unhappy with the job and attending
the conference would make you more likely to keep working there, let
them know that.  With the retirement of the baby boomers starting, a lot
of employers are freaking out over employee retention and will make sure
to do things like this to keep you around.



Good luck,



Shawn Pierson





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: Wednesday, June 18, 2008 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Top 10 Reasons to Attend BMC User World



**
If you were tasked to make a top 10 list - what would some of your
reasons be?

Some of mine would be:

Learn new useful tips
Learn things I could put into place right away
Learn more best practices for use of the software
Find out where BMC is heading with their software

What about you?

Regards,
Ben

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* * * * * * * * * * * * * * * * * * * * * *

Unless otherwise indicated or obvious from the nature of the
transmittal, the information contained in this email message is
CONFIDENTIAL information intended for the use of the individual or
entity named herein. If the reader of this message is not the intended
recipient, or the employee or agent responsible to deliver it to the
intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please immediately notify
the sender using the above contact information or by return email and
delete this message and any copies from your computer system. Thank you.


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Re: Top 10 Reasons to Attend BMC User World (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Party dude!!!

Seriously
1. Putting faces with names (It's nice to meet ARSLIST people in person)
2. Learn from other people (Birds of a Feather sessions need to be
beefed up a little)
3. Hear BMC\Remedy direction
4. Do face to face with the products designer and learn why they
approached it the way they did. It's nice to talk to Doug Mueller
one-on-one.
5. Attend sessions that you think your company will be getting into in
the future.
6. I always come away with several new ideas from everyone I meet.
7. Short courses are nice, but I think I have attended most of the
repeats (There's just so many times you can attend Performance Tuning!)

Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation Certified
DISA\Verizon FNS


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: Wednesday, June 18, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Top 10 Reasons to Attend BMC User World

**
If you were tasked to make a top 10 list - what would some of your
reasons be? 

Some of mine would be: 

Learn new useful tips
Learn things I could put into place right away Learn more best practices
for use of the software Find out where BMC is heading with their
software 

What about you? 

Regards,
Ben 


* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * *
* * * * * * * * * * * * * * * * * * * * * * 

Unless otherwise indicated or obvious from the nature of the
transmittal, the information contained in this email message is
CONFIDENTIAL information intended for the use of the individual or
entity named herein. If the reader of this message is not the intended
recipient, or the employee or agent responsible to deliver it to the
intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please immediately notify
the sender using the above contact information or by return email and
delete this message and any copies from your computer system. Thank you.


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Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: Top 10 Reasons to Attend BMC User World

[Rick Cook]

It's either that, or go to the one in Nice, France, next May!  (Hmmm...Miami
during hurricane season, French Riviera in late spring...hmmm...).

Rick

On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn <[EMAIL PROTECTED]>
wrote:

> **
>
> Here are a few more:
>
> · Talk to vendors that have other software and services that may
> be useful for your implementation.
>
> · See demos of new products.
>
> · Get answers to technical questions from other Remedy
> developers/administrators and the engineers from BMC.
>
> · See how other companies are using the products and get ideas
> that I can apply at my company.
>
> · Take shortened classes to learn more, rather than spending an
> entire week on just one topic.
>
> · Get ITIL certified (if you aren't already, although you can
> probably do that cheaper at another place locally like I did.)
>
>
>
> I'm sure you can come up with more, but if you're trying to justify going
> there to your boss you have to look at it from a financial perspective.
> Perhaps there's a big project that would be saved money because you would be
> able to implement it faster by attending the conference?  Perhaps there is
> some software you have a project to build, but can discover a cheaper out of
> the box solution from a third party vendor you wouldn't otherwise know about
> if you weren't at the conference?  Or, if you are generally unhappy with the
> job and attending the conference would make you more likely to keep working
> there, let them know that.  With the retirement of the baby boomers
> starting, a lot of employers are freaking out over employee retention and
> will make sure to do things like this to keep you around.
>
>
>
> Good luck,
>
>
>
> Shawn Pierson
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Benjamin Trimmer
> *Sent:* Wednesday, June 18, 2008 8:38 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Top 10 Reasons to Attend BMC User World
>
>
>
> **
> If you were tasked to make a top 10 list - what would some of your reasons
> be?
>
> Some of mine would be:
>
> Learn new useful tips
> Learn things I could put into place right away
> Learn more best practices for use of the software
> Find out where BMC is heading with their software
>
> What about you?
>
> Regards,
> Ben
>
> * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * *
> * * * * * * * * * * * * * * * * * * * *
>
> Unless otherwise indicated or obvious from the nature of the transmittal,
> the information contained in this email message is CONFIDENTIAL information
> intended for the use of the individual or entity named herein. If the reader
> of this message is not the intended recipient, or the employee or agent
> responsible to deliver it to the intended recipient, you are hereby notified
> that any dissemination, distribution or copying of this communication is
> strictly prohibited. If you have received this communication in error,
> please immediately notify the sender using the above contact information or
> by return email and delete this message and any copies from your computer
> system. Thank you.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
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Re: OT: BBQ tour

[Joe Castleman]

I gather that (Non-Memphis) Tennessee BBQ (i.e. pulled pork, vinegar-based
sauce) is similar to Carolina BBQ, but I've never been to the Carolinas. 

If you are in or around Nashville, Whitt's has several locations.  East of
Nashville, there are several Burr's restaurants, I've visited this one:

Burrs Old Fashioned BBQ (615) 758-5499 2736 E Division St, Mt Juliet, TN

http://local.yahoo.com/details?id=24505887

&lsrc=results&p=Barbecue+Restaurants&csz=Lebanon%2C+TN

I think there are one or two other Burr's.

 

In Austin, TX, Phil already mentioned the places in nearby Lockhart, but in
Austin itself I always liked the following:

Sam's Barbecue

http://www.austinchronicle.com/gyrobase/Guides/Location?oid=oid:45854

Ruby's (a bit non-traditional, but very good: I loved the chopped beef)

http://rubysbbq.com/

Stubb's in downtown Austin isn't the best, but I am obligated to mention it,
because the waitress called me "honey" and always gave me free cobbler or
banana pudding every time.  (Now we have Stubb's sauces way up here near
D.C.)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 13, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] OT: BBQ tour

 

** My son just graduated from HS, and will leave for the Marines in October.
Sometime between now and then, he and I are going to drive cross-country on
a BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the
South, North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming
it's one I mentioned above - this will be almost entirely SOUTH of the
Mason-Dixon line) for outstanding BBQ, whether they're famous or a
hole-in-the-wall.  We'll stay away from big chains for the most part (we
have Famous Dave's up here), unless it is a local/regional one with a good
local reputation.

Thanks in advance for sharing!

Rick
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Re: Unable to retrieve data from a form

[Ankur Gulati]

Fred,
 
There are three tables on the form(Email handler Form) 
 
First table is attachment table, this brings the attachment to this form
from another form. 
Second table is the attachment pool.
Third table fetches the data from AR System Email Attachment Join.
 
I have also turned down the table refreshes on display. No Improvement. 
 
I'd be glad if you can fwd me the script to check indexes on tables.
 
Regards
Ankur




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 18 June 2008 07:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form


** 
What table do you have on the form?  It still sounds like an
index problem (Either you are missing an index on the B table or your
selection query for your table on the form is not using an index).
 
Since you are on Oracle I have a script you can use to verify if
all tables have their primary (Remedy defined), and User defined
indexes.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 5:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form



Hi Guys,
 
Another thing which I forgot to mention, the status bar at the
bottom does show that it found the record and it gets stuck saying
"Refreshing table up to Administrator`s limit"
 
 
Ankur




From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form


Hi Listers,
 
We have a form which has 5 BLOB fields. There are around
67000 records and it takes around 3-4 hrs to search for a single record.
I search on the request_id. We do have couple of other indexes in place
apart on Request ID field.
 

The actual workflow is that an AL does a push field and
creates a new record in a form and then second Set field is fired in
same AL which opens this new record in modify window. So this is where
it fails to open this new record and even if I open the form and search
for any record it takes forever to show up and usually it freezes.
 
I have rebuild the indexes but no improvement. On
another form without no BLOB data and 100+ fields, it takes less than a
sec to search a record.
 
Logs doesn't show anything. AL, SQL and filter log just
shows the perfect creation of new record and then on Display it does
show the opening of the form in SET Operation. 
 
What all should I check? 
 
ARS. 7.0 Patch 5
DatabaseOracle 9i
 
Regards
Ankur

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Re: 7.0.1 WUT Against 7.1.0 Server?

[Guillaume Rheault]

Hi Kur

No I don't have that problem. The combination I have is 7.1 patch 3 server with 
7.0.1 patch 6 user tool

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kurniadi
Sent: Wed 06/18/08 3:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
 
I've just upgraded my WUT to 7.1 patch  3 to access ARS 7.1 patch 2.
I get a problem on Status History, the status history list will be
displayed only for the first call. The next reload, it will show only
blank form.

Does it happen on your Remedy client too?

Regards,
-- 
Kur Niadi


On Wed, Jun 18, 2008 at 10:21 AM, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
> **
>
> So far I have witnessed no problems.
>
> In our case, we have a mix of 7.0.1 patch 6 and 7.1 patch 3 user tools
> against a 7.1 patch 3 QA server, with ITSM 7. I am doing some more testing
> before upgrading the production server to 7.1 patch 3 and asking the users
> to upgrade their user tools to 7.1 patch 3. In our case, it is only a
> limited number of users that have the user tool, most use the mid-tier, so
> upgrading these users should not be a problem if the need arises
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Phil
> Murnane
> Sent: Tue 06/17/08 10:33 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.0.1 WUT Against 7.1.0 Server?
>
> All:
> Has anyone had any problems running the 7.0.1 Windows User Tool against a
> 7.1.0 server with ITSM 7?  I have a customer that would like to not lean on
> their end-users too hard to install the new WUT first thing the morning
> after they upgrade.
> TIA,
> --Phil
>
>
>
>
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Re: 7.0.1 WUT Against 7.1.0 Server?

[Guillaume Rheault]

yes please do Phil, we'll all benefit from your experience!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Phil Murnane
Sent: Wed 06/18/08 1:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
 
Guillaume:
Thanks!  If you're interested in how our "smoke test" turns out, just ping me 
in a few days. :)
--Phil



- Original Message 
From: Guillaume Rheault <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 17, 2008 8:21:03 PM
Subject: Re: 7.0.1 WUT Against 7.1.0 Server?

** 
So far I have witnessed no problems.

In our case, we have a mix of 7.0.1 patch 6 and 7.1 patch 3 user tools against 
a 7.1 patch 3 QA server, with ITSM 7. I am doing some more testing before 
upgrading the production server to 7.1 patch 3 and asking the users to upgrade 
their user tools to 7.1 patch 3. In our case, it is only a limited number of 
users that have the user tool, most use the mid-tier, so upgrading these users 
should not be a problem if the need arises

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Phil Murnane
Sent: Tue 06/17/08 10:33 PM
To: arslist@ARSLIST.ORG
Subject: 7.0.1 WUT Against 7.1.0 Server?

All:
Has anyone had any problems running the 7.0.1 Windows User Tool against a 7.1.0 
server with ITSM 7?  I have a customer that would like to not lean on their 
end-users too hard to install the new WUT first thing the morning after they 
upgrade.
TIA,
--Phil


 

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Re: Top 10 Reasons to Attend BMC User World

[T. Dee]

That is a tough call, but I'm going to have to go with the French Riviera :-)



On 6/18/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** It's either that, or go to the one in Nice, France, next May!
> (Hmmm...Miami during hurricane season, French Riviera in late
> spring...hmmm...).
>
> Rick
>
> On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn <[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Here are a few more:
> >
> > · Talk to vendors that have other software and services that may
> be useful for your implementation.
> >
> > · See demos of new products.
> >
> > · Get answers to technical questions from other Remedy
> developers/administrators and the engineers from BMC.
> >
> > · See how other companies are using the products and get ideas
> that I can apply at my company.
> >
> > · Take shortened classes to learn more, rather than spending an
> entire week on just one topic.
> >
> > · Get ITIL certified (if you aren't already, although you can
> probably do that cheaper at another place locally like I did.)
> >
> >
> >
> > I'm sure you can come up with more, but if you're trying to justify going
> there to your boss you have to look at it from a financial perspective.
> Perhaps there's a big project that would be saved money because you would be
> able to implement it faster by attending the conference?  Perhaps there is
> some software you have a project to build, but can discover a cheaper out of
> the box solution from a third party vendor you wouldn't otherwise know about
> if you weren't at the conference?  Or, if you are generally unhappy with the
> job and attending the conference would make you more likely to keep working
> there, let them know that.  With the retirement of the baby boomers
> starting, a lot of employers are freaking out over employee retention and
> will make sure to do things like this to keep you around.
> >
> >
> >
> > Good luck,
> >
> >
> >
> > Shawn Pierson
> >
> >
> >
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
> > Sent: Wednesday, June 18, 2008 8:38 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Top 10 Reasons to Attend BMC User World
> >
> >
> >
> >
> >
> >
> > **
> > If you were tasked to make a top 10 list - what would some of your reasons
> be?
> >
> > Some of mine would be:
> >
> > Learn new useful tips
> > Learn things I could put into place right away
> > Learn more best practices for use of the software
> > Find out where BMC is heading with their software
> >
> > What about you?
> >
> > Regards,
> > Ben
> >
> > * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * *
> * * * * * * * * * * * * * * * * * * * * *
> >
> > Unless otherwise indicated or obvious from the nature of the transmittal,
> the information contained in this email message is CONFIDENTIAL information
> intended for the use of the individual or entity named herein. If the reader
> of this message is not the intended recipient, or the employee or agent
> responsible to deliver it to the intended recipient, you are hereby notified
> that any dissemination, distribution or copying of this communication is
> strictly prohibited. If you have received this communication in error,
> please immediately notify the sender using the above contact information or
> by return email and delete this message and any copies from your computer
> system. Thank you.
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ Private and confidential as detailed here. If you cannot access
> hyperlink, please e-mail sender.
> >
> >
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>
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How can I use SQL to provide a list of all Data Fields

[Gavin Coleman]

Hi List - I'm trying to write a query builder tool for users to build 
their own complex queries and save multiple queries. As part of this, I 
would like to provide the user with a list of all data fields on a form. 
(I.e. Excluding trim fields, table, column, display only fields). I've had 
a look around the database system and believe it should be possible to use 
a SQL menu to provide this. 

Does anybody have a query that would provide what I'm looking for? I've 
looked at the Database table - FIELD and the other related FIELD_ tables, 
but can't find the marker that would tell you whether or not it's a data 
field.

Any help appreciated! If it's not possible, then I can always use a Data 
Dictionary menu, but this also includes Display Only fields.

Thanks,

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: [EMAIL PROTECTED]
W: www.computacenter.com
**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569.  Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW 

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be 
privileged.
Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
 
If you receive it in error please notify us immediately and then destroy it.
 
Computacenter information is available from:
http://www.computacenter.com
**

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Re: How can I use SQL to provide a list of all Data Fields

[Grooms, Frederick W]

It's called FOPTION in the Field table.
 
>From the API files  (ar.h)

#define AR_FIELD_OPTION_REQUIRED   1   /* tags for field
definition option */
#define AR_FIELD_OPTION_OPTIONAL   2
#define AR_FIELD_OPTION_SYSTEM 3   /* system field;
read-only to ALL users */
   /*  NOTE that fields
cannot be created  */
   /*   with nor set to this
option*/
#define AR_FIELD_OPTION_DISPLAY4   /* display-only field; no
data will be */
   /*  stored for this field
in the DB*/

 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gavin Coleman
Sent: Wednesday, June 18, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: How can I use SQL to provide a list of all Data Fields


Hi List - I'm trying to write a query builder tool for users to build
their own complex queries and save multiple queries. As part of this, I
would like to provide the user with a list of all data fields on a form.
(I.e. Excluding trim fields, table, column, display only fields). I've
had a look around the database system and believe it should be possible
to use a SQL menu to provide this. 

Does anybody have a query that would provide what I'm looking for? I've
looked at the Database table - FIELD and the other related FIELD_
tables, but can't find the marker that would tell you whether or not
it's a data field. 

Any help appreciated! If it's not possible, then I can always use a Data
Dictionary menu, but this also includes Display Only fields. 

Thanks,

Gavin Coleman
Senior Analyst/Programmer 

Computacenter (UK) Ltd
Services & Solutions 

Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: [EMAIL PROTECTED]
 
W: www.computacenter.com   

 

  


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SQL to find missing records

[Eric Cleereman (IT)]

Hi All,

I have a form containing sequential Case IDs as follows:
HD1
...
HD00100

When I run an SQL count on this, it only returns a count of 999,997
results:
SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify

97

I have an export with all 1,000,000 records, prior to 3 of them going
missing.  I'd like to find which 3 records are missing, so I can
reimport just those 3.

Does anyone have an SQL statement which would return the Case IDs of the
3 missing records?

ARServer is 6.3, Patch 21 on AIX 5.2.  The database is Oracle 9i as a
local database.

Eric Cleereman

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RES: How can I use SQL to provide a list of all Data Fields

[Gavin Coleman]

Fred - thanks for the quick response! That's perfect - I realised just 
after I sent the email that the FOPTION was looking like the flag, but 
just wanted to make sure.

I keep forgetting to check the ar.h files. There's a ton of useful 
information in there.

Cheers

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: [EMAIL PROTECTED]
W: www.computacenter.com




"Grooms, Frederick W" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

18/06/2008 16:02
Please respond to arslist

 
To: arslist@ARSLIST.ORG
cc: 
Subject:Re: How can I use SQL to provide a list of all Data 
Fields


** 
It's called FOPTION in the Field table.
 
>From the API files  (ar.h)
#define AR_FIELD_OPTION_REQUIRED   1   /* tags for field definition option 
*/
#define AR_FIELD_OPTION_OPTIONAL   2
#define AR_FIELD_OPTION_SYSTEM 3   /* system field; read-only to ALL 
users */
   /*  NOTE that fields cannot be 
created  */
   /*   with nor set to this option   
*/
#define AR_FIELD_OPTION_DISPLAY4   /* display-only field; no data will 
be */
   /*  stored for this field in the DB 
   */
 
Fred
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Gavin Coleman
Sent: Wednesday, June 18, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: How can I use SQL to provide a list of all Data Fields

Hi List - I'm trying to write a query builder tool for users to build 
their own complex queries and save multiple queries. As part of this, I 
would like to provide the user with a list of all data fields on a form. 
(I.e. Excluding trim fields, table, column, display only fields). I've had 
a look around the database system and believe it should be possible to use 
a SQL menu to provide this. 

Does anybody have a query that would provide what I'm looking for? I've 
looked at the Database table - FIELD and the other related FIELD_ tables, 
but can't find the marker that would tell you whether or not it's a data 
field. 

Any help appreciated! If it's not possible, then I can always use a Data 
Dictionary menu, but this also includes Display Only fields. 

Thanks,

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions 
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: [EMAIL PROTECTED]
W: www.computacenter.com 
 
  
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 


**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569.  Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW 

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be 
privileged.
Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
 
If you receive it in error please notify us immediately and then destroy it.
 
Computacenter information is available from:
http://www.computacenter.com
**

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9280 - Server not present in configured servers list

[William Rentfrow]

I know a bunch of people have gotten this error already for a known bug
with qualifications/URLs.  This is not that issue.
 
We have a new server on a development domain.  The domain has no DNS and
is pretty restricted in usage.
 
The server/mid-tier is accessible by IP only and the default web path is
set in the format http://100.100.100.100/arsys 
 
When I try to open flashboards I get the 9280 "Server XYZ is not found
in the configured servers list".
 
This is actually correct - that server name is NOT in the configured
server listthe thing is - the name it is giving for XYZ is not
configured anywhere!
 
If I put that server name into the Mid-tier config I of course can not
route to it because there is no server with that name - but the error
message does change.  So for some reason it is expecting to see that
server name and I have no idea where it is getting it.
 
Does anyone know where/how the flashboards display finds the server name
it is expecting to connect to in IM 7.03?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: SQL to find missing records

[Thomas Bean]

If you are just querying the BGI_SDHP_Modify view, I don't think you can 
query for case IDs that don't exist in the source table.  You would have to 
cross-reference the view with your export, since that is where the missing 
case IDs would exist.


However, if you simply set your 'Duplicate Request ID' handling preferences 
in the Import tool to "Reject Duplicate Records", you should be able to 
import the missing entries from the full export file.  Any entries that 
already exist should not be affected.


--Thomas

- Original Message - 
From: "Eric Cleereman (IT)" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Wednesday, June 18, 2008 10:05 AM
Subject: SQL to find missing records


Hi All,

I have a form containing sequential Case IDs as follows:
HD1
...
HD00100

When I run an SQL count on this, it only returns a count of 999,997
results:
SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify

97

I have an export with all 1,000,000 records, prior to 3 of them going
missing.  I'd like to find which 3 records are missing, so I can
reimport just those 3.

Does anyone have an SQL statement which would return the Case IDs of the
3 missing records?

ARServer is 6.3, Patch 21 on AIX 5.2.  The database is Oracle 9i as a
local database.

Eric Cleereman

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Re: SQL to find missing records

[Grooms, Frederick W]

Try something like the following (This is off the top of my head)
 
declare
  intLoopVar integer;
begin
  for intLoopVar from 1..100
  loop
Select intLoopVar from dual where (Select CASE_ID from
BGI_SDHP_Modify where CASE_ID =  'HD' || LPAD(intLoopVar,13,'0') ) IS
NULL;
  END LOOP;
end;
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Wednesday, June 18, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: SQL to find missing records



Hi All, 

I have a form containing sequential Case IDs as follows: 
HD1 
... 
HD00100 

When I run an SQL count on this, it only returns a count of 999,997
results: 
SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify 

97 

I have an export with all 1,000,000 records, prior to 3 of them going
missing.  I'd like to find which 3 records are missing, so I can
reimport just those 3.

Does anyone have an SQL statement which would return the Case IDs of the
3 missing records? 

ARServer is 6.3, Patch 21 on AIX 5.2.  The database is Oracle 9i as a
local database. 

Eric Cleereman  

 


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Changing Server Names

[Benjamin Trimmer]

Fellow Listers,

Would there be any risk in changing a server name from say - "ServerAAA" 
to "ServerBBB" - Both AP and Mid-Tier boxes.  ARS 7.1.

Regards,
Ben


* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * 
* * * * * * * * * * * * * * * * * *

Unless otherwise indicated or obvious from the nature of the transmittal, the 
information contained in this email message is CONFIDENTIAL information 
intended for the use of the individual or entity named herein. If the reader of 
this message is not the intended recipient, or the employee or agent 
responsible to deliver it to the intended recipient, you are hereby notified 
that any dissemination, distribution or copying of this communication is 
strictly prohibited. If you have received this communication in error, please 
immediately notify the sender using the above contact information or by return 
email and delete this message and any copies from your computer system. Thank 
you.


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Re: CI Relationship Viewer Error

[vasstudatta]

copy the 3 mentioned files again from the cmdb install directiory under
sdk/bin folder to web-inf and bounce your webeserver


On Wed, Jun 18, 2008 at 5:31 PM, AR_User <[EMAIL PROTECTED]> wrote:

> Hi All,
>
> Whenever I try to see the CI relationship viewer I get the following error:
>
> "CMDB libraries are not available. Please install the CI Relationship
> Viewer
> on the Mid Tier server."
>
> But the fact it is installed properly and all the APIs (cmdbapi20.dll,
> cmdbapi20.jar, cmdbjni20.jar) are already in the WEB-INF/lib directory.
>
> I am on ARS 7.0, CMDB 2.0.1, Mid-Tier 7.0.01 and Apache Tomcat 5.5...
>
> Is anything there that I am missing? Please update me...
>
> Thanks in advance...
>
> ARUSER
> --
> View this message in context:
> http://www.nabble.com/CI-Relationship-Viewer-Error-tp17981235p17981235.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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>



-- 
Thanks & Best Regards,

Chinmmay™
Revenge is the best dish Served Cold...
http://clubhq23.blogspot.com/

Re: Changing Server Names

[Shellman, David]

Ben,
 
You have to be aware of all the places that ServerAAA is used.  Desktop
clients and any hard coded url's that you may have.
 
If you are making the change, it is best to make ServerBBB an DNS alias
that points to the real server name.  This will save you a lot of time
and grief the next time you need to change the server name.  Also works
great for fail over (hot standby).
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: Wednesday, June 18, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Changing Server Names


** 
Fellow Listers, 

Would there be any risk in changing a server name from say - "ServerAAA"
to "ServerBBB" - Both AP and Mid-Tier boxes.  ARS 7.1. 

Regards, 
Ben 

* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * *
* * * * * * * * * * * * * * * * * * * * * * 

Unless otherwise indicated or obvious from the nature of the
transmittal, the information contained in this email message is
CONFIDENTIAL information intended for the use of the individual or
entity named herein. If the reader of this message is not the intended
recipient, or the employee or agent responsible to deliver it to the
intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please immediately notify
the sender using the above contact information or by return email and
delete this message and any copies from your computer system. Thank you.


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Changing Server Names

[BMax]

Hi,

yes there will be impact. There are several places to change this name. Also
there are several documents in BMC KB eg KM-00011095, KM-3288

But you can do a trick with hosts file and nothing have to be changed

Regards,
Maxim


Benjamin Trimmer wrote:
> 
> Fellow Listers,
> 
> Would there be any risk in changing a server name from say - "ServerAAA" 
> to "ServerBBB" - Both AP and Mid-Tier boxes.  ARS 7.1.
> 
> Regards,
> Ben
> 
> 
> * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * *
> * * * * * * * * * * * * * * * * * * * * *
> 
> Unless otherwise indicated or obvious from the nature of the transmittal,
> the information contained in this email message is CONFIDENTIAL
> information intended for the use of the individual or entity named herein.
> If the reader of this message is not the intended recipient, or the
> employee or agent responsible to deliver it to the intended recipient, you
> are hereby notified that any dissemination, distribution or copying of
> this communication is strictly prohibited. If you have received this
> communication in error, please immediately notify the sender using the
> above contact information or by return email and delete this message and
> any copies from your computer system. Thank you.
> 
> 
> ___
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> 
> 

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Re: On-Call notification/assignment config question

[Rabi Tripathi]

On-Call feature delivers a lot less than meets the eye
or I should say suggests the name.

On-Call feature is about who in a group is paged when
a ticket is assigned to the group, but to no
individual (assigned person is blank). That's it.
Nothing more. Even when doing this much, there are
caveats and weirdest bugs as of the last time I
checked.

Picking a person within a group for assignment, based
on the on-call info for the group...well, that would
be where your customization expertise comes handy.

In other words, OOB, there is no connection between
picking assigned person and the on-call feature.
On-call feature only does exactly what I stated above.


Lesson I learned after a long analysis: don't
extrapolate and imagine that it does what you or
anybody else would have the feature do, if you were
building it, or what the name implies.

Regards.


--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> I haven't messed around with the on-call paging etc
> much yet in IM so
> this question may be dumb, but anyway...
>  
> I am not sure what I'd like to do is possible.
> Ideally I want to be able
> to:
>  
> 1.) Assign cases to people based off AE rules (round
> robin, capacity, #
> assigned)
> 2.) Have this work when personal business time/on
> call time is in effect
> 3.) Not assign cases if the person is not on-call at
> the time of
> Incident creation.
>  
> I can get 99% of the way there if I do not use the
> assignment engine and
> put people in on-call groups and then do
> notifications based off of
> group assignment + on-call timesbut it doesn't
> assign down to the
> individual that way.
>  
> Anyone have some pointers?
>  
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>  
> 
>
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> 



  

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Question: ITSM 7 - Process Flow Bar - Disabled Items

[T. Dee]

I'm trying to set some of the items from the Process Flow Bar for the
Status of Pending to "Offline".

So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure
Setup) and searched for Form = HPD:Help Desk.  In the 3rd table
located at the bottom I found the accelerator item 'Support Contact
Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the
VIEW button and from the Accelerator Item dialog window I changed the
status to Offline and hit the SAVE button.  However, I received the
following error:

This record already exists.  Please verify or reselect your field
entries and try again (ARERR 4).

Can anyone shed some light on this?  Am I doing something wrong?

THANKS!!!

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Re: 9280 - Server not present in configured servers list

[BMax]

If this is "limited" domain you can always use hosts file
(C:\WINDOWS\system32\drivers\etc).
Put computername (server name) and it's ip there

Also you should configure midtier with correct settings(servername you've
saved in hosts file) on General settings page.

Regards,
Maxim


William Rentfrow wrote:
> 
> I know a bunch of people have gotten this error already for a known bug
> with qualifications/URLs.  This is not that issue.
>  
> We have a new server on a development domain.  The domain has no DNS and
> is pretty restricted in usage.
>  
> The server/mid-tier is accessible by IP only and the default web path is
> set in the format http://100.100.100.100/arsys 
>  
> When I try to open flashboards I get the 9280 "Server XYZ is not found
> in the configured servers list".
>  
> This is actually correct - that server name is NOT in the configured
> server listthe thing is - the name it is giving for XYZ is not
> configured anywhere!
>  
> If I put that server name into the Mid-tier config I of course can not
> route to it because there is no server with that name - but the error
> message does change.  So for some reason it is expecting to see that
> server name and I have no idea where it is getting it.
>  
> Does anyone know where/how the flashboards display finds the server name
> it is expecting to connect to in IM 7.03?
>  
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>  
> 
> ___
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> 
> 

-- 
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Re: 9280 - Server not present in configured servers list

[Guillaume Rheault]

the "arp -a" command gives you the hostname of that server responding to that 
IP Address, you can use a network sniffer to see who is replying that.

This problem could be as easy as a sys admin having made a type in a hosts 
file, entering that IP address in question instead of the right one, or even a 
possible NIS, NIS+ or DNS (or WINS or any other method) misconfiguration in the 
name resolution system.


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of William 
Rentfrow
Sent: Wed 06/18/08 11:12 AM
To: arslist@ARSLIST.ORG
Subject: 9280 - Server not present in configured servers list
 
I know a bunch of people have gotten this error already for a known bug
with qualifications/URLs.  This is not that issue.
 
We have a new server on a development domain.  The domain has no DNS and
is pretty restricted in usage.
 
The server/mid-tier is accessible by IP only and the default web path is
set in the format http://100.100.100.100/arsys 
 
When I try to open flashboards I get the 9280 "Server XYZ is not found
in the configured servers list".
 
This is actually correct - that server name is NOT in the configured
server listthe thing is - the name it is giving for XYZ is not
configured anywhere!
 
If I put that server name into the Mid-tier config I of course can not
route to it because there is no server with that name - but the error
message does change.  So for some reason it is expecting to see that
server name and I have no idea where it is getting it.
 
Does anyone know where/how the flashboards display finds the server name
it is expecting to connect to in IM 7.03?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: 9280 - Server not present in configured servers list

[Axton]

Server Information-> Advanced-> Default Web Path

The configured server list is what is configured in the mid-tier
configuration page under ar servers.

Axton Grams

On Wed, Jun 18, 2008 at 11:12 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> **
> I know a bunch of people have gotten this error already for a known bug with
> qualifications/URLs.  This is not that issue.
>
> We have a new server on a development domain.  The domain has no DNS and is
> pretty restricted in usage.
>
> The server/mid-tier is accessible by IP only and the default web path is set
> in the format http://100.100.100.100/arsys
>
> When I try to open flashboards I get the 9280 "Server XYZ is not found in
> the configured servers list".
>
> This is actually correct - that server name is NOT in the configured server
> listthe thing is - the name it is giving for XYZ is not configured
> anywhere!
>
> If I put that server name into the Mid-tier config I of course can not route
> to it because there is no server with that name - but the error message does
> change.  So for some reason it is expecting to see that server name and I
> have no idea where it is getting it.
>
> Does anyone know where/how the flashboards display finds the server name it
> is expecting to connect to in IM 7.03?
>
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Web serice issue

[Amit]

Hello 

 

I am using IBM HTTP web server and my mid tier version is 7.0.1.And i am not
getting any error while accessing WSDL on the web service.

 

Regards,

Amit

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, June 16, 2008 11:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web serice issue

 

** 

What web server and MidTier are you using?  

 

In the Admin tool, if you open up your Web Service, Do you get any errors
when viewing your WSDL?

 

Fred

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Amit
Sent: Monday, June 16, 2008 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Web serice issue

Hello All,

 

Following are my system details:

 

ARS server version  6.03.00 patch 24

 

hardware -- sun4u

 

operating system --- Sun OS 5.8

 

oracle -- 10.1.0.4

 

I have created web service on the form in my system and trying to consume it
through the filter. I am performing opget operation. I have written filter
on modify mode. But as soon as filter is getting triggered ,I am getting
following error:

 

ARERR [9130] An exception occurred from the WebService class : Unknown Error

 

There is no need to configure proxy port as we are not using any proxy.web
service plug in already enabled on my server.

 

Can anybody help me to sort out this error?

 

Regards,

Amit

 

 

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Re: SQL to find missing records

[Eric Cleereman (IT)]

Thank you Fred,
 
PL/SQL and LPAD did the trick nicely.
 
Eric

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 18, 2008 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL to find missing records


** 
Try something like the following (This is off the top of my head)
 
declare
  intLoopVar integer;
begin
  for intLoopVar from 1..100
  loop
Select intLoopVar from dual where (Select CASE_ID from
BGI_SDHP_Modify where CASE_ID =  'HD' || LPAD(intLoopVar,13,'0') ) IS
NULL;
  END LOOP;
end;
 
Fred
 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Wednesday, June 18, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: SQL to find missing records



Hi All, 

I have a form containing sequential Case IDs as follows: 
HD1 
... 
HD00100 

When I run an SQL count on this, it only returns a count of 999,997
results: 
SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify 

97 

I have an export with all 1,000,000 records, prior to 3 of them going
missing.  I'd like to find which 3 records are missing, so I can
reimport just those 3.

Does anyone have an SQL statement which would return the Case IDs of the
3 missing records? 

ARServer is 6.3, Patch 21 on AIX 5.2.  The database is Oracle 9i as a
local database. 

Eric Cleereman  

 

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Re: 9280 - Server not present in configured servers list

[William Rentfrow]

Yes - checked all that.

I am still not sure where it is getting the wrong server name from.
We've found a workaround to the issue by just making a new hosts entry,
etc.  But as far as I can tell the server name came out of nowhere -
it's not specified in any of the conf files or mid-tier config (or the
default web path). 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, June 18, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: 9280 - Server not present in configured servers list

Server Information-> Advanced-> Default Web Path

The configured server list is what is configured in the mid-tier
configuration page under ar servers.

Axton Grams

On Wed, Jun 18, 2008 at 11:12 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> **
> I know a bunch of people have gotten this error already for a known 
> bug with qualifications/URLs.  This is not that issue.
>
> We have a new server on a development domain.  The domain has no DNS 
> and is pretty restricted in usage.
>
> The server/mid-tier is accessible by IP only and the default web path 
> is set in the format http://100.100.100.100/arsys
>
> When I try to open flashboards I get the 9280 "Server XYZ is not found

> in the configured servers list".
>
> This is actually correct - that server name is NOT in the configured 
> server listthe thing is - the name it is giving for XYZ is not 
> configured anywhere!
>
> If I put that server name into the Mid-tier config I of course can not

> route to it because there is no server with that name - but the error 
> message does change.  So for some reason it is expecting to see that 
> server name and I have no idea where it is getting it.
>
> Does anyone know where/how the flashboards display finds the server 
> name it is expecting to connect to in IM 7.03?
>
> William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 
> 701-306-6157 O 952-432-0227
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___


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How to integrate Remedy with JD Edwards

[Sokol, Brian]

We have a purchasing system developed in Remedy. I want to create a two
way integration between Remedy and JD Edwards which is our finance
system. I believe Edwards is in DB2. We want our end users to use Remedy
as the front end to create a Purchase Request. Once it has routed
through the proper approvals it is sent to our purchasing dept. They now
click on a link that opens a Help Desk ticket for the installation of
the product. I want that link to also push the line item and purchaser
info into Edwards. Edwards will create a Purchase Request and send the
PR number back to Remedy. Has anyone done this before or can you steer
me in the right direction?

Thanks

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: SQL to find missing records

[Thomas Bean]

That's a cool trick, I'll have to see if I can replicate that in MS-SQL 
(T-SQL).


- Original Message - 
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Wednesday, June 18, 2008 10:25 AM
Subject: Re: SQL to find missing records


Try something like the following (This is off the top of my head)

declare
 intLoopVar integer;
begin
 for intLoopVar from 1..100
 loop
   Select intLoopVar from dual where (Select CASE_ID from
BGI_SDHP_Modify where CASE_ID =  'HD' || LPAD(intLoopVar,13,'0') ) IS
NULL;
 END LOOP;
end;

Fred





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Wednesday, June 18, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: SQL to find missing records



Hi All,

I have a form containing sequential Case IDs as follows:
   HD1
   ...
   HD00100

When I run an SQL count on this, it only returns a count of 999,997
results:
   SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify

   97

I have an export with all 1,000,000 records, prior to 3 of them going
missing.  I'd like to find which 3 records are missing, so I can
reimport just those 3.

Does anyone have an SQL statement which would return the Case IDs of the
3 missing records?

ARServer is 6.3, Patch 21 on AIX 5.2.  The database is Oracle 9i as a
local database.

Eric Cleereman




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Re: How to integrate Remedy with JD Edwards

[Evans.Randy]

Does JD Edwards support web services?  We do our approvals for IT
Service Request in SAP and shuttle data back and forth via web services.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, June 18, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: How to integrate Remedy with JD Edwards


** 

We have a purchasing system developed in Remedy. I want to create a two
way integration between Remedy and JD Edwards which is our finance
system. I believe Edwards is in DB2. We want our end users to use Remedy
as the front end to create a Purchase Request. Once it has routed
through the proper approvals it is sent to our purchasing dept. They now
click on a link that opens a Help Desk ticket for the installation of
the product. I want that link to also push the line item and purchaser
info into Edwards. Edwards will create a Purchase Request and send the
PR number back to Remedy. Has anyone done this before or can you steer
me in the right direction?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

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Re: Unable to retrieve data from a form

[Ankur Gulati]

Thank you for the script Fred,
 
All the concerned B Table indexes are coming up as Valid. The selection
query for the table does use indexed fields too.
 
Any other things I can check up
 
_
Ankur




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: 18 June 2008 08:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form


** 
Fred,
 
There are three tables on the form(Email handler Form) 
 
First table is attachment table, this brings the attachment to
this form from another form. 
Second table is the attachment pool.
Third table fetches the data from AR System Email Attachment
Join.
 
I have also turned down the table refreshes on display. No
Improvement. 
 
I'd be glad if you can fwd me the script to check indexes on
tables.
 
Regards
Ankur




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 18 June 2008 07:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form


** 
What table do you have on the form?  It still sounds
like an index problem (Either you are missing an index on the B table or
your selection query for your table on the form is not using an index).
 
Since you are on Oracle I have a script you can use to
verify if all tables have their primary (Remedy defined), and User
defined indexes.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 5:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form



Hi Guys,
 
Another thing which I forgot to mention, the status bar
at the bottom does show that it found the record and it gets stuck
saying "Refreshing table up to Administrator`s limit"
 
 
Ankur




From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form


Hi Listers,
 
We have a form which has 5 BLOB fields. There
are around 67000 records and it takes around 3-4 hrs to search for a
single record. I search on the request_id. We do have couple of other
indexes in place apart on Request ID field.
 

The actual workflow is that an AL does a push
field and creates a new record in a form and then second Set field is
fired in same AL which opens this new record in modify window. So this
is where it fails to open this new record and even if I open the form
and search for any record it takes forever to show up and usually it
freezes.
 
I have rebuild the indexes but no improvement.
On another form without no BLOB data and 100+ fields, it takes less than
a sec to search a record.
 
Logs doesn't show anything. AL, SQL and filter
log just shows the perfect creation of new record and then on Display it
does show the opening of the form in SET Operation. 
 
What all should I check? 
 
ARS. 7.0 Patch 5
DatabaseOracle 9i
 
Regards
Ankur

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Re: Unable to retrieve data from a form

[Grooms, Frederick W]

>From the User tool turn on logging (at least API and Database) and see
what SQL statement is the one taking so long



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form


Thank you for the script Fred,
 
All the concerned B Table indexes are coming up as Valid. The selection
query for the table does use indexed fields too.
 
Any other things I can check up
 
_
Ankur




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: 18 June 2008 08:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form



Fred,
 
There are three tables on the form(Email handler Form) 
 
First table is attachment table, this brings the attachment to
this form from another form. 
Second table is the attachment pool.
Third table fetches the data from AR System Email Attachment
Join.
 
I have also turned down the table refreshes on display. No
Improvement. 
 
I'd be glad if you can fwd me the script to check indexes on
tables.
 
Regards
Ankur




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 18 June 2008 07:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form



What table do you have on the form?  It still sounds
like an index problem (Either you are missing an index on the B table or
your selection query for your table on the form is not using an index).
 
Since you are on Oracle I have a script you can use to
verify if all tables have their primary (Remedy defined), and User
defined indexes.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 5:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form



Hi Guys,
 
Another thing which I forgot to mention, the status bar
at the bottom does show that it found the record and it gets stuck
saying "Refreshing table up to Administrator`s limit"
 
 
Ankur




From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form


Hi Listers,
 
We have a form which has 5 BLOB fields. There
are around 67000 records and it takes around 3-4 hrs to search for a
single record. I search on the request_id. We do have couple of other
indexes in place apart on Request ID field.
 

The actual workflow is that an AL does a push
field and creates a new record in a form and then second Set field is
fired in same AL which opens this new record in modify window. So this
is where it fails to open this new record and even if I open the form
and search for any record it takes forever to show up and usually it
freezes.
 
I have rebuild the indexes but no improvement.
On another form without no BLOB data and 100+ fields, it takes less than
a sec to search a record.
 
Logs doesn't show anything. AL, SQL and filter
log just shows the perfect creation of new record and then on Display it
does show the opening of the form in SET Operation. 
 
What all should I check? 
 
ARS. 7.0 Patch 5
DatabaseOracle 9i
 
Regards
Ankur  

   

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Re: 7.0.1 WUT Against 7.1.0 Server?

[Jase Brandon]

Hello All,
Once issue I have seen - We have 7.1 Server and 7.0 WUT.
The password managment functionality will not work unless you upgrade the
WUT to 7.1.
I am currently waiting to do an SMS push of 7.1 to all users so the Password
Management functionality will work.

Just an FYI..

HTH,

Jase


On 6/18/08, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
>
> **
>
> yes please do Phil, we'll all benefit from your experience!
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Phil
> Murnane
> Sent: Wed 06/18/08 1:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
>
> Guillaume:
> Thanks!  If you're interested in how our "smoke test" turns out, just ping
> me in a few days. :)
> --Phil
>
>
>
> - Original Message 
> From: Guillaume Rheault <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, June 17, 2008 8:21:03 PM
> Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
>
> **
> So far I have witnessed no problems.
>
> In our case, we have a mix of 7.0.1 patch 6 and 7.1 patch 3 user tools
> against a 7.1 patch 3 QA server, with ITSM 7. I am doing some more testing
> before upgrading the production server to 7.1 patch 3 and asking the users
> to upgrade their user tools to 7.1 patch 3. In our case, it is only a
> limited number of users that have the user tool, most use the mid-tier, so
> upgrading these users should not be a problem if the need arises
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Phil
> Murnane
> Sent: Tue 06/17/08 10:33 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.0.1 WUT Against 7.1.0 Server?
>
> All:
> Has anyone had any problems running the 7.0.1 Windows User Tool against a
> 7.1.0 server with ITSM 7?  I have a customer that would like to not lean on
> their end-users too hard to install the new WUT first thing the morning
> after they upgrade.
> TIA,
> --Phil
>
>
>
>
>
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Where can I find....

[Richard Copits]

I'm brand new at this but so far the 7.x install that I'm doing is going
well.

Except that I need to install SLM 7.1 but I don't see it listed on the
BMC

product download site as an item. Is this a separate item or part of
something

like asset management, etc?  Also, I'm trying to locate something called
CI Viewer

but can't locate it either. I realize that these are simple questions
but I'm either

missing them in the product downloads or  Thanks._ 



Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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Re: Unable to retrieve data from a form

[Axton]

Turn on the client side sql logging to see where it stops, then go from there.

Axton Grams

On Wed, Jun 18, 2008 at 6:14 AM, Ankur Gulati <[EMAIL PROTECTED]> wrote:
> **
> Hi Guys,
>
> Another thing which I forgot to mention, the status bar at the bottom does
> show that it found the record and it gets stuck saying "Refreshing table up
> to Administrator`s limit"
>
>
> Ankur
>
> 
> From: Ankur Gulati
> Sent: 18 June 2008 03:30 PM
> To: 'arslist@ARSLIST.ORG'
> Subject: Unable to retrieve data from a form
>
> Hi Listers,
>
> We have a form which has 5 BLOB fields. There are around 67000 records and
> it takes around 3-4 hrs to search for a single record. I search on the
> request_id. We do have couple of other indexes in place apart on Request ID
> field.
>
> The actual workflow is that an AL does a push field and creates a new record
> in a form and then second Set field is fired in same AL which opens this new
> record in modify window. So this is where it fails to open this new record
> and even if I open the form and search for any record it takes forever to
> show up and usually it freezes.
>
> I have rebuild the indexes but no improvement. On another form without no
> BLOB data and 100+ fields, it takes less than a sec to search a record.
>
> Logs doesn't show anything. AL, SQL and filter log just shows the perfect
> creation of new record and then on Display it does show the opening of the
> form in SET Operation.
>
> What all should I check?
>
> ARS. 7.0 Patch 5
> DatabaseOracle 9i
>
>
> Regards
> Ankur
>
>
>
>
>
>
>
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> html___

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Stop SLM Emails on Dev?

[Phil Murnane]

Folks:
When we clone a production server running SLM 7.1.0 patch 1 to our dev server, 
we go through a process where we disable the Email Engine, change all user 
records' Default Notify Mechanism to Alert, and delete any pending AR System 
Email Messages.  All ITSM emails stop being generated except for some SLM 
notification.
Any suggestions about what we can do to stop all the SLM notifications?
Thanks,
--Phil




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Overview Console Missing Incidents/Tasks

[Jase Brandon]

Hello All,
Has anyone experincied the below:
ARS 7.1 Patch 002

Incidents created are displayed in the Incident Managment Console, but are
NOT displayed in the Overview Console.
I have checked all settings regarding 'Application Preferences' and 'Console
View' and we have no customizations on the Overview Console.
After we installed 7.1 Patch 002, this problem occured immediately after.
I am getting endless requests for log files after several meetings of
demonstrating the problem.
Just wondering if anyone else has this problem.

Thanks,

Jase

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Re: Stop SLM Emails on Dev?

[strauss]

I would expect to have to disable all of the Service Targets and rebuild them.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Phil Murnane
Sent: Wednesday, June 18, 2008 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Stop SLM Emails on Dev?

Folks:
When we clone a production server running SLM 7.1.0 patch 1 to our dev server, 
we go through a process where we disable the Email Engine, change all user 
records' Default Notify Mechanism to Alert, and delete any pending AR System 
Email Messages.  All ITSM emails stop being generated except for some SLM 
notification.
Any suggestions about what we can do to stop all the SLM notifications?
Thanks,
--Phil


  

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Re: SQL to find missing records

[Thomas Bean]

Here's an MS-SQL equivalent for anyone who's interested...

declare @intLoopVar as int;
declare @caseid as varchar(15);
set @intLoopVar = 1;
while @intLoopVar <= 100
begin
 set @caseid = (select 'HD' + REPLICATE('0',(13 - LEN(CAST(@intLoopVar AS 
VARCHAR(13) + CAST(@intLoopVar AS VARCHAR(13)));

 if not exists (select * from BGI_SDHP_Modify where case_id = @caseid)
print @caseid;
 set @intLoopVar = @intLoopVar + 1;
end

- Original Message - 
From: "Thomas Bean" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Wednesday, June 18, 2008 12:03 PM
Subject: Re: SQL to find missing records


That's a cool trick, I'll have to see if I can replicate that in MS-SQL 
(T-SQL).


- Original Message - 
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Wednesday, June 18, 2008 10:25 AM
Subject: Re: SQL to find missing records


Try something like the following (This is off the top of my head)

declare
 intLoopVar integer;
begin
 for intLoopVar from 1..100
 loop
   Select intLoopVar from dual where (Select CASE_ID from
BGI_SDHP_Modify where CASE_ID =  'HD' || LPAD(intLoopVar,13,'0') ) IS
NULL;
 END LOOP;
end;

Fred





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Wednesday, June 18, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: SQL to find missing records



Hi All,

I have a form containing sequential Case IDs as follows:
   HD1
   ...
   HD00100

When I run an SQL count on this, it only returns a count of 999,997
results:
   SELECT COUNT(CASE_ID) FROM BGI_SDHP_Modify

   97

I have an export with all 1,000,000 records, prior to 3 of them going
missing.  I'd like to find which 3 records are missing, so I can
reimport just those 3.

Does anyone have an SQL statement which would return the Case IDs of the
3 missing records?

ARServer is 6.3, Patch 21 on AIX 5.2.  The database is Oracle 9i as a
local database.

Eric Cleereman




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Re: Stop SLM Emails on Dev?

[SUBSCRIBE arslist Melissa]

In our dev environment, we have the aremail service turned off and set to 
disabled so it will not start unless we want it to.





Phil Murnane <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/18/2008 01:14 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Stop SLM Emails on Dev?






Folks:
When we clone a production server running SLM 7.1.0 patch 1 to our dev 
server, we go through a process where we disable the Email Engine, change 
all user records' Default Notify Mechanism to Alert, and delete any 
pending AR System Email Messages.  All ITSM emails stop being generated 
except for some SLM notification.
Any suggestions about what we can do to stop all the SLM notifications?
Thanks,
--Phil


 

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Re: Stop SLM Emails on Dev?

[Phil Murnane]

Christopher:
Thanks for the reply.  That does work, but part of our customer's requirement 
is to do acceptance testing on the new version SLM, so we can't leave all the 
Service Targets disabled.  I'm guessing SLM somehow caches the user's Default 
Notify Mechanism in the records of some form, and this cache is not getting 
updated when we make the changes to the User records -- I just don't know where 
to look for this data.
Thanks Again,
--Phil


- Original Message 
From: strauss <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 18, 2008 11:17:54 AM
Subject: Re: Stop SLM Emails on Dev?

I would expect to have to disable all of the Service Targets and rebuild them.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Phil Murnane
Sent: Wednesday, June 18, 2008 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Stop SLM Emails on Dev?

Folks:
When we clone a production server running SLM 7.1.0 patch 1 to our dev server, 
we go through a process where we disable the Email Engine, change all user 
records' Default Notify Mechanism to Alert, and delete any pending AR System 
Email Messages.  All ITSM emails stop being generated except for some SLM 
notification.
Any suggestions about what we can do to stop all the SLM notifications?
Thanks,
--Phil


      

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Re: Stop SLM Emails on Dev?

[T. Dee]

Disable them?



On 6/18/08, Phil Murnane <[EMAIL PROTECTED]> wrote:
> Folks:
> When we clone a production server running SLM 7.1.0 patch 1 to our dev 
> server, we go through a process where we disable the Email Engine, change all 
> user records' Default Notify Mechanism to Alert, and delete any pending AR 
> System Email Messages.  All ITSM emails stop being generated except for some 
> SLM notification.
> Any suggestions about what we can do to stop all the SLM notifications?
> Thanks,
> --Phil
>
>
>
>
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Re: Where can I find....

[Easter, David]

Service Level Management 7.1.00 is present on the EPD site
(https://webapps.bmc.com/epd/).  I'm unclear why you're not seeing it.
The product name is:
 
BMC Service Level Management 7.1.00
 
 
The CI viewer is part of CMDB and is provided if/when you load CMDB.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, June 18, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Where can I find


** 

I'm brand new at this but so far the 7.x install that I'm doing is going
well.

Except that I need to install SLM 7.1 but I don't see it listed on the
BMC

product download site as an item. Is this a separate item or part of
something

like asset management, etc?  Also, I'm trying to locate something called
CI Viewer

but can't locate it either. I realize that these are simple questions
but I'm either

missing them in the product downloads or  Thanks._ 



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
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Re: Where can I find....

[Richard Copits]

Nopethis is all I can see when I log in there...

 

BMC Batch Discovery 

 BMC Configuration Automation for Networks 

 BMC Configuration Discovery Express 

 BMC Configuration Discovery for Clients 

 BMC Configuration Discovery for Servers 

 BMC Discovery 

 BMC Remedy AR System Server 

 BMC Remedy Asset Management Application 

 BMC Remedy Asset Management Application & AR System 

 BMC Remedy Change Management Application 

 BMC Remedy Change Management Application & AR System 

 Remedy Customer Support & AR System 

 Remedy Customer Support & SLA/Flashboard 

 Remedy Customer Support Application 

 Remedy Customer Support Service Server 

 Remedy Developer Plus 

 BMC Remedy Discovery Service Microsoft SMS Application 

 BMC Remedy Migrator 

 BMC Remedy Service Desk Application 

 BMC Remedy Service Desk Application & AR System 

 BMC Reporting Studio 

 BMC Reports Impact Manager 

 BMC Topology Discovery

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, June 18, 2008 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where can I find

 

** 

Service Level Management 7.1.00 is present on the EPD site
(https://webapps.bmc.com/epd/).  I'm unclear why you're not seeing it.
The product name is:

 

BMC Service Level Management 7.1.00
 

 

The CI viewer is part of CMDB and is provided if/when you load CMDB.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, June 18, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Where can I find

** 

I'm brand new at this but so far the 7.x install that I'm doing is going
well.

Except that I need to install SLM 7.1 but I don't see it listed on the
BMC

product download site as an item. Is this a separate item or part of
something

like asset management, etc?  Also, I'm trying to locate something called
CI Viewer

but can't locate it either. I realize that these are simple questions
but I'm either

missing them in the product downloads or  Thanks._ 



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Where can I find....

[Richard Copits]

Solved...what happened was that the profile that I was given to use

did not have that selected. When I went in and reselectd the products

then "duh"there it was. I just LOVE taking over projects with no

documentation/information..sigh.

 

Thanks for your comments and level 0 support of my questions...

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, June 18, 2008 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where can I find

 

** 

Service Level Management 7.1.00 is present on the EPD site
(https://webapps.bmc.com/epd/).  I'm unclear why you're not seeing it.
The product name is:

 

BMC Service Level Management 7.1.00
 

 

The CI viewer is part of CMDB and is provided if/when you load CMDB.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, June 18, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Where can I find

** 

I'm brand new at this but so far the 7.x install that I'm doing is going
well.

Except that I need to install SLM 7.1 but I don't see it listed on the
BMC

product download site as an item. Is this a separate item or part of
something

like asset management, etc?  Also, I'm trying to locate something called
CI Viewer

but can't locate it either. I realize that these are simple questions
but I'm either

missing them in the product downloads or  Thanks._ 



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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LIKE qualifications in 7.0

[McManus Michael A SSgt HQ 754 ELSG/DOMH]

We're in the process of upgrading our AR System Server and Clients from version 
5.1.2 to 7.0.01 and I've run into a bit of a problem.  I was asked to upgrade 
my User and Admin tools to 7.0.01 on my PC for testing purposes, and to draft 
an implementation plan.  Our server is still 5.1.2 but I was under the 
impression that the WUT is backwards compatible and I generally do very little 
day-to-day work in the WUT anyway.

Anyhow, I upgraded with no problems and was able to login with no problems.  I 
did a cursory examination of some workflow and everything seemed okay.  This 
morning, I got a request to change the Group of a user.  I went to the USER 
form, made the required changes, and clicked a button to Add them as a System 
POC and received an error:

"Before attempting to add a System POC, their Group List must be set to System 
POC or System POC Manager. (ARERR 75001)

The preceding message occurred during the execution of active link USER:Add A 
New POC -- action 1. (ARNOTE 1101)"

The first line is the Message action in the Else action of the above Active 
Link.  The problem is, I did in fact change the Group List of the user to 
System POC.  I went to the Admin tool and checked the Run If qualification for 
that Active Link:

( 'Group_List' LIKE (( "%"  +  "System" ) +  "%" )) OR ( 'Group_List' LIKE (( 
"%"  +  "Admin" ) +  "%" ))

Just to make sure I hadn't screwed up somewhere along the line, I had one of my 
coworkers attempt the change on his 5.1.2 WUT and it worked perfectly.  To make 
sure it wasn't a backwards compatibility problem, I tested the workflow on our 
7.0.01 dev server and received the same error.

I looked through the Release Notes as well as the "What's new in 7.0.01" docs 
and didn't see any issues about LIKE qualifications being interpreted 
differently in 7.0.01 versus 5.1.2 and I checked the patch notes for 7.0.01 
just to see if it was a possible bug.  No luck.

I asked an old coworker of mine who now works on a 7.1 server if he'd 
experienced anything like this, and he mentioned that I could change "%" + 
"System" + "%" to "%System%"

That's all well and good, but this is only one active link in a fairly large 
beast of an application.  Did something change in the way the WUT interprets 
LIKE qualifications?

Thanks much,

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH

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Re: Where can I find....

[Rick Cook]

Sometimes the CI viewer doesn't automatically install.  The installer files
are loaded onto your server, though, so you can find them and run it
manually.  Pay attention to the installation order when doing this.

Rick

On Wed, Jun 18, 2008 at 11:44 AM, Easter, David <[EMAIL PROTECTED]>
wrote:

> ** Service Level Management 7.1.00 is present on the EPD site (
> https://webapps.bmc.com/epd/).  I'm unclear why you're not seeing it.  The
> product name is:
>
> BMC Service Level Management 
> 7.1.00
>
> The CI viewer is part of CMDB and is provided if/when you load CMDB.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Richard Copits
> *Sent:* Wednesday, June 18, 2008 10:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Where can I find
>
> **
>
> I'm brand new at this but so far the 7.x install that I'm doing is going
> well.
>
> Except that I need to install SLM 7.1 but I don't see it listed on the BMC
>
> product download site as an item. Is this a separate item or part of
> something
>
> like asset management, etc?  Also, I'm trying to locate something called CI
> Viewer
>
> but can't locate it either. I realize that these are simple questions but
> I'm either
>
> missing them in the product downloads or  Thanks._
>
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.comARSlist: 
> "Where the Answers Are" html___

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Re: 7.0.1 WUT Against 7.1.0 Server?

[Guillaume Rheault]

Thanks for the feedback Jase!

Users here are authenticated with Active Directory, and the password management 
and policies are there too in AD, so we are not using Remedy's password mgmt 
functionality

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Jase Brandon
Sent: Wed 06/18/08 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
 
Hello All,
Once issue I have seen - We have 7.1 Server and 7.0 WUT.
The password managment functionality will not work unless you upgrade the
WUT to 7.1.
I am currently waiting to do an SMS push of 7.1 to all users so the Password
Management functionality will work.

Just an FYI..

HTH,

Jase


On 6/18/08, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
>
> **
>
> yes please do Phil, we'll all benefit from your experience!
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Phil
> Murnane
> Sent: Wed 06/18/08 1:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
>
> Guillaume:
> Thanks!  If you're interested in how our "smoke test" turns out, just ping
> me in a few days. :)
> --Phil
>
>
>
> - Original Message 
> From: Guillaume Rheault <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, June 17, 2008 8:21:03 PM
> Subject: Re: 7.0.1 WUT Against 7.1.0 Server?
>
> **
> So far I have witnessed no problems.
>
> In our case, we have a mix of 7.0.1 patch 6 and 7.1 patch 3 user tools
> against a 7.1 patch 3 QA server, with ITSM 7. I am doing some more testing
> before upgrading the production server to 7.1 patch 3 and asking the users
> to upgrade their user tools to 7.1 patch 3. In our case, it is only a
> limited number of users that have the user tool, most use the mid-tier, so
> upgrading these users should not be a problem if the need arises
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Phil
> Murnane
> Sent: Tue 06/17/08 10:33 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.0.1 WUT Against 7.1.0 Server?
>
> All:
> Has anyone had any problems running the 7.0.1 Windows User Tool against a
> 7.1.0 server with ITSM 7?  I have a customer that would like to not lean on
> their end-users too hard to install the new WUT first thing the morning
> after they upgrade.
> TIA,
> --Phil
>
>
>
>
>
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>
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>
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SRM Integration install

[Drew Shuller]

Hello all.

I just did a clean install of SRM 2.2 and the SRM Integrations to Change, 
SLM, and Incident, with the sample data. Can someone tell me what to look 
for in ITSM to see that sample data?


Before the integration and sample data install, my SRM Request Entry 
console at least had a few Additional selections for the categories found 
there, even though they didn't do anything. But now, after the integration 
install, the additional selections are no longer there. Have I gone 
backwards?


Drew

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Re: Stop SLM Emails on Dev?

[Viswanathan Balakumar]

Phil,

You can also change the field "Remedy Notification Method" to "None" for the
appropriate Notification events (like "SLA Resolution Escalation" for the
Notification Type as "System Default" ) in the "NTE:CFG-Notification Events"
form.

I have not tried "None" option but I have tried changing it to "Alert" \
"Email" and that works fine, so this way you can turn of ONLY the
notification for that Notification Event, I believe.  

Thanks,
VB

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, June 18, 2008 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stop SLM Emails on Dev?

Disable them?



On 6/18/08, Phil Murnane <[EMAIL PROTECTED]> wrote:
> Folks:
> When we clone a production server running SLM 7.1.0 patch 1 to our dev
server, we go through a process where we disable the Email Engine, change
all user records' Default Notify Mechanism to Alert, and delete any pending
AR System Email Messages.  All ITSM emails stop being generated except for
some SLM notification.
> Any suggestions about what we can do to stop all the SLM notifications?
> Thanks,
> --Phil
>
>
>
>
>

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Re: Walking table, reading and setting hi-liting rows

[Dwayne Martin]

Thank you, Frederick, Andrew and Frank, for your replies. I got waylaid and 
hope we haven’t lost our train of thot.

What I am trying to do is:
1. Let the user hi-lite some rows in a table.  When the entry is saved, write a 
list of hi-lited rows into a field, which is saved with the record.

2. When the record is displayed, read the field and use the value in the field 
to hi-lite the same rows that were selected in the previous session.

The first step turned out to ridiculously simple.  All I had to do is have an 
Active Link call a guide that does a table loop and “Table Loop Selected Rows 
Only,” and it creates a neat little list of hi-lited rows.

I think Step 2 is impossible.  As Frederick has pointed out “you [can] not set 
the highlite on multiple rows thru workflow,”  The “Workflow Objects” 7.1 
manual, p223 shows how to select a row by setting the value of the table field 
to the desired row number.  But it says nothing about selecting multiple rows 
(ie simulating a cntrl-click).  

It also appears that you can’t even read a table on Display.  My storage field 
keeps a list based on an “Entry ID col” field in the table.  I set up an Active 
Link to set the table to 0 on Display (un-hilite the first row), then call a 
guide that walks the table, and if the field where I was storing the values is 
“LIKE “%” + $Entry ID col$ + “%”", display a message with the value in the 
“Entry ID col”.  The message displayed for every row, whether the values 
matched or not, but the “Entry ID col” value was null.  The table didn’t fill 
till the messages stopped displaying, and when it did, the first row was 
hi-lited.  It appears that the “Display” Active Links fire before the tables 
are filled, so you really can’t get any info from a table when a record is 
displayed.

I am used to telling my customers that “Remedy can do anything!”  But it looks 
like I have hit a dead end this time.  Could someone please prove me wrong.

Dwayne Martin


 Original message 
>Date: Mon, 16 Jun 2008 09:28:47 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>  
>Subject: Re: Walking table, reading and setting hi-liting rows  
>To: arslist@ARSLIST.ORG
>
>   **
>   In 6.3 I tried to do just what Dwayne is wanting and
>   found you could not set the highlite on multiple
>   rows thru workflow.  I had to settle with making a
>   "Selected" column and displaying that when
>   re-displaying the list to the user.
>
>   Fred
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of Frank
>   Caruso
>   Sent: Friday, June 13, 2008 2:35 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Walking table, reading and setting
>   hi-liting rows
>   ** I do not have the 7 docs handy but I know there
>   is lot of information in the 6.3 docs about table
>   walking, specifically about what you are asking.
>
>   1. Remedy knows if the row is selected using the
>   $ROWSELECTED$ keyword. I believe it even knows which
>   row was selected as the primary and which was
>   selected as the secondary.
>
>   2. In order to highlite a row you need to reference
>   the table name and a row number in a set fields
>   action.
>
>   Page 659 in 6.3 basic guide has everything you need
>   to know. Look for a Workflow Extras section in the 7
>   docs.
>
>   On Fri, Jun 13, 2008 at 2:43 PM, Dwayne Martin
>   <[EMAIL PROTECTED]> wrote:
>
> Dear List,
> I am sure this is spelled out very plainly in the
> documentation, but I can't seem to find it.
>
> I want the user to be able to hi-lite table rows,
> save the entry, and have those same table rows
> hi-lited when the entry is re-displayed.
>
> So the user will cntl-click several rows to
> hi-lite them.  Then on save, an Active Link Guide
> will walk the table, and if the row is hi-lited it
> will write the Entry ID for the row into a Char
> field.
>
> But how does it know if the row is hi-lited?
>
> On Display, another AL Guide will walk the table,
> and if Char Field is LIKE "%" + 'Entry ID col' +
> "%" it will hi-lite the row.
>
> But how does it do that?
>
> Actually, I'd be happy if somebody could point out
> where this is explained in the manual.
>
> (ARS 7.1, RH Linux server, Oracle 10.2 db)
> Dwayne Martin
> James Madison University
>
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Re: Stop SLM Emails on Dev?

[David Sanders]

Phil

You could add a filter to your AR System Email Messages form to set the
'Send Message' field on Submit to "No" for all records where the 'Message
Type' is "Outgoing".

This will stop the messages being sent out, but the records will still be
present in the messages form so you can check what notifications were
generated.

Alternatively, use a filter On Submit to change the To address to a test
mailbox (and perhaps append the original To value to the message body so you
know who it would have been sent to).  You can then monitor the Test mailbox
to see what messages were generated without spamming your users.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane
Sent: Wednesday, June 18, 2008 7:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stop SLM Emails on Dev?

Christopher:
Thanks for the reply.  That does work, but part of our customer's
requirement is to do acceptance testing on the new version SLM, so we can't
leave all the Service Targets disabled.  I'm guessing SLM somehow caches the
user's Default Notify Mechanism in the records of some form, and this cache
is not getting updated when we make the changes to the User records -- I
just don't know where to look for this data.
Thanks Again,
--Phil


- Original Message 
From: strauss <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 18, 2008 11:17:54 AM
Subject: Re: Stop SLM Emails on Dev?

I would expect to have to disable all of the Service Targets and rebuild
them.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane
Sent: Wednesday, June 18, 2008 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Stop SLM Emails on Dev?

Folks:
When we clone a production server running SLM 7.1.0 patch 1 to our dev
server, we go through a process where we disable the Email Engine, change
all user records' Default Notify Mechanism to Alert, and delete any pending
AR System Email Messages.  All ITSM emails stop being generated except for
some SLM notification.
Any suggestions about what we can do to stop all the SLM notifications?
Thanks,
--Phil


      


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Re: Where can I find....

[Richard Copits]

Thank youwhat file(s) should I run if it doesn't install...are they
pretty obvious?

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 18, 2008 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where can I find

 

** Sometimes the CI viewer doesn't automatically install.  The installer
files are loaded onto your server, though, so you can find them and run
it manually.  Pay attention to the installation order when doing this.

Rick

On Wed, Jun 18, 2008 at 11:44 AM, Easter, David <[EMAIL PROTECTED]>
wrote:

** 

Service Level Management 7.1.00 is present on the EPD site
(https://webapps.bmc.com/epd/).  I'm unclear why you're not seeing it.
The product name is:

 

BMC Service Level Management 7.1.00
 

 

The CI viewer is part of CMDB and is provided if/when you load CMDB.

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, June 18, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Where can I find

** 

I'm brand new at this but so far the 7.x install that I'm doing is going
well.

Except that I need to install SLM 7.1 but I don't see it listed on the
BMC

product download site as an item. Is this a separate item or part of
something

like asset management, etc?  Also, I'm trying to locate something called
CI Viewer

but can't locate it either. I realize that these are simple questions
but I'm either

missing them in the product downloads or  Thanks._ 



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Re: On-Call notification/assignment config question

[David Sanders]

The On Call notifications feature in ESS controls who notifications are sent
to for support team notifications outside normal business hours.

First, each support Team can be associated with Business Time records to
define their normal operational hours.  If the application generates a
notification to Team members in working hours, it is processed normally.  If
it is outside normal working hours the notification is only sent to people
in an On Call role, by email, pager, voice notification, or whatever
mechanism is defined for that notification/person.

Isn't that how ITSM7 is meant to work??

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Wednesday, June 18, 2008 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: On-Call notification/assignment config question

On-Call feature delivers a lot less than meets the eye
or I should say suggests the name.

On-Call feature is about who in a group is paged when
a ticket is assigned to the group, but to no
individual (assigned person is blank). That's it.
Nothing more. Even when doing this much, there are
caveats and weirdest bugs as of the last time I
checked.

Picking a person within a group for assignment, based
on the on-call info for the group...well, that would
be where your customization expertise comes handy.

In other words, OOB, there is no connection between
picking assigned person and the on-call feature.
On-call feature only does exactly what I stated above.


Lesson I learned after a long analysis: don't
extrapolate and imagine that it does what you or
anybody else would have the feature do, if you were
building it, or what the name implies.

Regards.


--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> I haven't messed around with the on-call paging etc
> much yet in IM so
> this question may be dumb, but anyway...
>  
> I am not sure what I'd like to do is possible.
> Ideally I want to be able
> to:
>  
> 1.) Assign cases to people based off AE rules (round
> robin, capacity, #
> assigned)
> 2.) Have this work when personal business time/on
> call time is in effect
> 3.) Not assign cases if the person is not on-call at
> the time of
> Incident creation.
>  
> I can get 99% of the way there if I do not use the
> assignment engine and
> put people in on-call groups and then do
> notifications based off of
> group assignment + on-call timesbut it doesn't
> assign down to the
> individual that way.
>  
> Anyone have some pointers?
>  
> William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>  
> 
>

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Re: Where can I find....

[Rick Cook]

It seemed to be.  Once I knew to look for it, I didn't need long to find
it.  I don't have an ITSM system in front of me at the moment, so I can't
give you chapter:verse.

Rick

On Wed, Jun 18, 2008 at 12:52 PM, Richard Copits <
[EMAIL PROTECTED]> wrote:

> **
>
> Thank you….what file(s) should I run if it doesn't install…are they pretty
> obvious?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, June 18, 2008 3:27 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Where can I find
>
>
>
> ** Sometimes the CI viewer doesn't automatically install.  The installer
> files are loaded onto your server, though, so you can find them and run it
> manually.  Pay attention to the installation order when doing this.
>
> Rick
>
> On Wed, Jun 18, 2008 at 11:44 AM, Easter, David <[EMAIL PROTECTED]>
> wrote:
>
> **
>
> Service Level Management 7.1.00 is present on the EPD site (
> https://webapps.bmc.com/epd/).  I'm unclear why you're not seeing it.  The
> product name is:
>
>
>
> BMC Service Level Management 
> 7.1.00
>
>
>
> The CI viewer is part of CMDB and is provided if/when you load CMDB.
>
>
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Richard Copits
> *Sent:* Wednesday, June 18, 2008 10:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Where can I find
>
> **
>
> I'm brand new at this but so far the 7.x install that I'm doing is going
> well.
>
> Except that I need to install SLM 7.1 but I don't see it listed on the BMC
>
> product download site as an item. Is this a separate item or part of
> something
>
> like asset management, etc?  Also, I'm trying to locate something called CI
> Viewer
>
> but can't locate it either. I realize that these are simple questions but
> I'm either
>
> missing them in the product downloads or  Thanks._
>
>
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.comARSlist: 
> "Where the Answers Are" html___
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>
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> html___
>
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
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Am I have an off day or did auto-layout disappear?

[William Rentfrow]

Seriously - did auto layout for forms disappear from the admin tool?
 
I still see the RegularView.xml and Dialogview.xml files on my hard
drive that they used - but I do not know if they are there from a
previous version of the admin too or not.
 
This is Admin 7.1
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: Am I have an off day or did auto-layout disappear?

[Guillaume Rheault]

That feature has been deprecated with the admin tool 7.x 

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of William 
Rentfrow
Sent: Wed 06/18/08 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Am I have an off day or did auto-layout disappear?
 
Seriously - did auto layout for forms disappear from the admin tool?
 
I still see the RegularView.xml and Dialogview.xml files on my hard
drive that they used - but I do not know if they are there from a
previous version of the admin too or not.
 
This is Admin 7.1
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: Overview Console Missing Incidents/Tasks

[Guillaume Rheault]

Hi Jase,

There are two places where I would check to make sure this is not a 
"preference/data configuration" issue.

- In the overview console, on the blue link bar, click on "Select Status 
Values", and make sure all the settings there are correct

- in the overview console, in the blue link bar, make sure the user selects 
"All My Groups" -> Show All

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Jase Brandon
Sent: Wed 06/18/08 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Overview Console Missing Incidents/Tasks
 
Hello All,
Has anyone experincied the below:
ARS 7.1 Patch 002

Incidents created are displayed in the Incident Managment Console, but are
NOT displayed in the Overview Console.
I have checked all settings regarding 'Application Preferences' and 'Console
View' and we have no customizations on the Overview Console.
After we installed 7.1 Patch 002, this problem occured immediately after.
I am getting endless requests for log files after several meetings of
demonstrating the problem.
Just wondering if anyone else has this problem.

Thanks,

Jase

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Re: Am I have an off day or did auto-layout disappear?

[William Rentfrow]

Thanks for the answer - it's one of those things I used about twice a
year but it was nice to haveI wonder why it went away though.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 18, 2008 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Am I have an off day or did auto-layout disappear?


** 

That feature has been deprecated with the admin tool 7.x

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Wed 06/18/08 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Am I have an off day or did auto-layout disappear?

Seriously - did auto layout for forms disappear from the admin tool?

I still see the RegularView.xml and Dialogview.xml files on my hard
drive that they used - but I do not know if they are there from a
previous version of the admin too or not.

This is Admin 7.1

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227



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Re: 9280 - Server not present in configured servers list

[Guillaume Rheault]

Let me reword this better, since I typed the reply pretty fast and by reading 
it it is not very clear.

the "arp -a" command will display the current resolution table between IP 
addresses and MAC addresses. Based on the MAC address, you can figure out the 
host that responded to the arp request.
In that host, look at the hosts file and any naming resolution method in use 
that could point to a misconfiguration.


-Original Message-
From: Guillaume Rheault
Sent: Wed 06/18/08 11:56 AM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: 9280 - Server not present in configured servers list
 
the "arp -a" command gives you the hostname of that server responding to that 
IP Address, you can use a network sniffer to see who is replying that.

This problem could be as easy as a sys admin having made a type in a hosts 
file, entering that IP address in question instead of the right one, or even a 
possible NIS, NIS+ or DNS (or WINS or any other method) misconfiguration in the 
name resolution system.


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of William 
Rentfrow
Sent: Wed 06/18/08 11:12 AM
To: arslist@ARSLIST.ORG
Subject: 9280 - Server not present in configured servers list
 
I know a bunch of people have gotten this error already for a known bug
with qualifications/URLs.  This is not that issue.
 
We have a new server on a development domain.  The domain has no DNS and
is pretty restricted in usage.
 
The server/mid-tier is accessible by IP only and the default web path is
set in the format http://100.100.100.100/arsys 
 
When I try to open flashboards I get the 9280 "Server XYZ is not found
in the configured servers list".
 
This is actually correct - that server name is NOT in the configured
server listthe thing is - the name it is giving for XYZ is not
configured anywhere!
 
If I put that server name into the Mid-tier config I of course can not
route to it because there is no server with that name - but the error
message does change.  So for some reason it is expecting to see that
server name and I have no idea where it is getting it.
 
Does anyone know where/how the flashboards display finds the server name
it is expecting to connect to in IM 7.03?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: LIKE qualifications in 7.0

[Grooms, Frederick W]

What happens if you run your qualification in the Advanced Query bar on
your v7 User tool.  You should get a list of users.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Wednesday, June 18, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: LIKE qualifications in 7.0



We're in the process of upgrading our AR System Server and Clients from
version 5.1.2 to 7.0.01 and I've run into a bit of a problem.  I was
asked to upgrade my User and Admin tools to 7.0.01 on my PC for testing
purposes, and to draft an implementation plan.  Our server is still
5.1.2 but I was under the impression that the WUT is backwards
compatible and I generally do very little day-to-day work in the WUT
anyway.

 

Anyhow, I upgraded with no problems and was able to login with no
problems.  I did a cursory examination of some workflow and everything
seemed okay.  This morning, I got a request to change the Group of a
user.  I went to the USER form, made the required changes, and clicked a
button to Add them as a System POC and received an error:

 

"Before attempting to add a System POC, their Group List must be set to
System POC or System POC Manager. (ARERR 75001)

 

The preceding message occurred during the execution of active link
USER:Add A New POC -- action 1. (ARNOTE 1101)"

 

The first line is the Message action in the Else action of the above
Active Link.  The problem is, I did in fact change the Group List of the
user to System POC.  I went to the Admin tool and checked the Run If
qualification for that Active Link:

 

( 'Group_List' LIKE (( "%"  +  "System" ) +  "%" )) OR ( 'Group_List'
LIKE (( "%"  +  "Admin" ) +  "%" ))

 

Just to make sure I hadn't screwed up somewhere along the line, I had
one of my coworkers attempt the change on his 5.1.2 WUT and it worked
perfectly.  To make sure it wasn't a backwards compatibility problem, I
tested the workflow on our 7.0.01 dev server and received the same
error.

 

I looked through the Release Notes as well as the "What's new in 7.0.01"
docs and didn't see any issues about LIKE qualifications being
interpreted differently in 7.0.01 versus 5.1.2 and I checked the patch
notes for 7.0.01 just to see if it was a possible bug.  No luck.

 

I asked an old coworker of mine who now works on a 7.1 server if he'd
experienced anything like this, and he mentioned that I could change "%"
+ "System" + "%" to "%System%"

 

That's all well and good, but this is only one active link in a fairly
large beast of an application.  Did something change in the way the WUT
interprets LIKE qualifications?

 

Thanks much,

 

Michael A. McManus, SSgt, USAF

Remedy Developer

HQ 754 ELSG/DOMH

 
  

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Re: Top 10 Reasons to Attend BMC User World

[Howard Richter]

Having lived in Miami, its not a hard call to make.

Can you say laissez le bon temps
rouler
 .

Howard


On 6/18/08, T. Dee <[EMAIL PROTECTED]> wrote:
>
> That is a tough call, but I'm going to have to go with the French Riviera
> :-)
>
>
>
> On 6/18/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> > ** It's either that, or go to the one in Nice, France, next May!
> > (Hmmm...Miami during hurricane season, French Riviera in late
> > spring...hmmm...).
> >
> > Rick
> >
> > On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn <[EMAIL PROTECTED]>
> > wrote:
> > > **
> > >
> > >
> > >
> > > Here are a few more:
> > >
> > > · Talk to vendors that have other software and services that
> may
> > be useful for your implementation.
> > >
> > > · See demos of new products.
> > >
> > > · Get answers to technical questions from other Remedy
> > developers/administrators and the engineers from BMC.
> > >
> > > · See how other companies are using the products and get ideas
> > that I can apply at my company.
> > >
> > > · Take shortened classes to learn more, rather than spending an
> > entire week on just one topic.
> > >
> > > · Get ITIL certified (if you aren't already, although you can
> > probably do that cheaper at another place locally like I did.)
> > >
> > >
> > >
> > > I'm sure you can come up with more, but if you're trying to justify
> going
> > there to your boss you have to look at it from a financial perspective.
> > Perhaps there's a big project that would be saved money because you would
> be
> > able to implement it faster by attending the conference?  Perhaps there
> is
> > some software you have a project to build, but can discover a cheaper out
> of
> > the box solution from a third party vendor you wouldn't otherwise know
> about
> > if you weren't at the conference?  Or, if you are generally unhappy with
> the
> > job and attending the conference would make you more likely to keep
> working
> > there, let them know that.  With the retirement of the baby boomers
> > starting, a lot of employers are freaking out over employee retention and
> > will make sure to do things like this to keep you around.
> > >
> > >
> > >
> > > Good luck,
> > >
> > >
> > >
> > > Shawn Pierson
> > >
> > >
> > >
> > >
> > >
> > >
> > > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
> > > Sent: Wednesday, June 18, 2008 8:38 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Top 10 Reasons to Attend BMC User World
> > >
> > >
> > >
> > >
> > >
> > >
> > > **
> > > If you were tasked to make a top 10 list - what would some of your
> reasons
> > be?
> > >
> > > Some of mine would be:
> > >
> > > Learn new useful tips
> > > Learn things I could put into place right away
> > > Learn more best practices for use of the software
> > > Find out where BMC is heading with their software
> > >
> > > What about you?
> > >
> > > Regards,
> > > Ben
> > >
> > > * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * *
> *
> > * * * * * * * * * * * * * * * * * * * * *
> > >
> > > Unless otherwise indicated or obvious from the nature of the
> transmittal,
> > the information contained in this email message is CONFIDENTIAL
> information
> > intended for the use of the individual or entity named herein. If the
> reader
> > of this message is not the intended recipient, or the employee or agent
> > responsible to deliver it to the intended recipient, you are hereby
> notified
> > that any dissemination, distribution or copying of this communication is
> > strictly prohibited. If you have received this communication in error,
> > please immediately notify the sender using the above contact information
> or
> > by return email and delete this message and any copies from your computer
> > system. Thank you.
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___ Private and confidential as detailed here. If you cannot access
> > hyperlink, please e-mail sender.
> > >
> > >
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> >
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>
>
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>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Top 10 Reasons to Attend BMC User World

[Sanford, Claire]

My management has already made a big deal of letting me know without
telling me I am not going that education and travel were cut out of the
budget.  I may just send myself!



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, June 18, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Top 10 Reasons to Attend BMC User World


** 
Having lived in Miami, its not a hard call to make.
 
Can you say laissez le bon temps rouler
  .
 
Howard

 
On 6/18/08, T. Dee <[EMAIL PROTECTED]> wrote: 

That is a tough call, but I'm going to have to go with the
French Riviera :-)



On 6/18/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** It's either that, or go to the one in Nice, France, next
May!
> (Hmmm...Miami during hurricane season, French Riviera in late
> spring...hmmm...).
>
> Rick
>
> On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn
<[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Here are a few more:
> >
> > * Talk to vendors that have other software and
services that may
> be useful for your implementation.
> >
> > * See demos of new products.
> >
> > * Get answers to technical questions from other
Remedy
> developers/administrators and the engineers from BMC.
> >
> > * See how other companies are using the products and
get ideas
> that I can apply at my company.
> >
> > * Take shortened classes to learn more, rather than
spending an
> entire week on just one topic.
> >
> > * Get ITIL certified (if you aren't already,
although you can
> probably do that cheaper at another place locally like I did.)
> >
> >
> >
> > I'm sure you can come up with more, but if you're trying to
justify going
> there to your boss you have to look at it from a financial
perspective.
> Perhaps there's a big project that would be saved money
because you would be
> able to implement it faster by attending the conference?
Perhaps there is
> some software you have a project to build, but can discover a
cheaper out of
> the box solution from a third party vendor you wouldn't
otherwise know about
> if you weren't at the conference?  Or, if you are generally
unhappy with the
> job and attending the conference would make you more likely to
keep working
> there, let them know that.  With the retirement of the baby
boomers
> starting, a lot of employers are freaking out over employee
retention and
> will make sure to do things like this to keep you around.
> >
> >
> >
> > Good luck,
> >
> >
> >
> > Shawn Pierson
> >
> >
> > From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
> > Sent: Wednesday, June 18, 2008 8:38 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Top 10 Reasons to Attend BMC User World
> >
> >
> >
> > **
> > If you were tasked to make a top 10 list - what would some
of your reasons
> be?
> >
> > Some of mine would be:
> >
> > Learn new useful tips
> > Learn things I could put into place right away
> > Learn more best practices for use of the software
> > Find out where BMC is heading with their software
> >
> > What about you?
> >
> > Regards,
> > Ben



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Stop SLM Emails on Dev?

[Jason Miller]

Hi David,

Do you have it working where setting the Send field to No suppresses the
email from being sent?  I have tried over the years with various versions to
do this but the filter doesn't seem to take effect.  The Send field is
always set to Yes any ways.  I figured the email engine was setting it to
Yes after my filter was firing.

My workaround has been to create a filter has a set fields action that adds
the contents of the To: field to the end of the subject (so I can see who it
should have went to) and another set fields action to chance the To: to my
email address.  You can take this a step further and add a flag field
somewhere (I used the User form, never had a problem with upgrades/patches)
that you can set for people that you expect to be testing and allow the
email to go to that address.

You probably wouldn't want to send all of the emails to yourself if it is a
really busy email engine.  One advantage of sending all of the emails to
myself is that I find email actions that I never knew about and can see when
people that I didn't expect to be testing are testing.

Jason

On Wed, Jun 18, 2008 at 12:49 PM, David Sanders <
[EMAIL PROTECTED]> wrote:

> Phil
>
> You could add a filter to your AR System Email Messages form to set the
> 'Send Message' field on Submit to "No" for all records where the 'Message
> Type' is "Outgoing".
>
> This will stop the messages being sent out, but the records will still be
> present in the messages form so you can check what notifications were
> generated.
>
> Alternatively, use a filter On Submit to change the To address to a test
> mailbox (and perhaps append the original To value to the message body so
> you
> know who it would have been sent to).  You can then monitor the Test
> mailbox
> to see what messages were generated without spamming your users.
>
> HTH
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>
> See the ESS Concepts Guide
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>
> web http://www.westoverconsulting.co.uk
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane
> Sent: Wednesday, June 18, 2008 7:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Stop SLM Emails on Dev?
>
> Christopher:
> Thanks for the reply.  That does work, but part of our customer's
> requirement is to do acceptance testing on the new version SLM, so we can't
> leave all the Service Targets disabled.  I'm guessing SLM somehow caches
> the
> user's Default Notify Mechanism in the records of some form, and this cache
> is not getting updated when we make the changes to the User records -- I
> just don't know where to look for this data.
> Thanks Again,
> --Phil
>
>
> - Original Message 
> From: strauss <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, June 18, 2008 11:17:54 AM
> Subject: Re: Stop SLM Emails on Dev?
>
> I would expect to have to disable all of the Service Targets and rebuild
> them.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane
> Sent: Wednesday, June 18, 2008 1:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Stop SLM Emails on Dev?
>
> Folks:
> When we clone a production server running SLM 7.1.0 patch 1 to our dev
> server, we go through a process where we disable the Email Engine, change
> all user records' Default Notify Mechanism to Alert, and delete any pending
> AR System Email Messages.  All ITSM emails stop being generated except for
> some SLM notification.
> Any suggestions about what we can do to stop all the SLM notifications?
> Thanks,
> --Phil
>
>
>
>
>
> 
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>
> 
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>
>
>
>
>
> 
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Pla

Re: Am I have an off day or did auto-layout disappear?

[William Rentfrow]

Yeah...the new layout tools are very usefulbut I liked having the
other method as well.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 18, 2008 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Am I have an off day or did auto-layout disappear?


** 

I liked that feature too...
The replacement of that feature is a combination of both these features:

Layout -> Size Fields -> Label
Layout -> Size Fields -> Value

And the Layout -> Space Fields ... (with the 4 combinations under it)

Once you get used to these new features, which are very powerful, I
think you'll be able to do anything that you did with the previous auto
layout feature (and more)...

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Wed 06/18/08 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Am I have an off day or did auto-layout disappear?

Thanks for the answer - it's one of those things I used about twice a
year but it was nice to haveI wonder why it went away though.



From: Action Request System discussion list(ARSList)
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Re: Top 10 Reasons to Attend BMC User World

[Timothy Powell]

Twinkies...

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, June 18, 2008 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Top 10 Reasons to Attend BMC User World

 

** 

Its Miami Beach during hurricane and football season

 

Howard

 

On 6/18/08, Benjamin Trimmer <[EMAIL PROTECTED]> wrote: 

** 
If you were tasked to make a top 10 list - what would some of your reasons
be? 

Some of mine would be: 

Learn new useful tips 
Learn things I could put into place right away 
Learn more best practices for use of the software 
Find out where BMC is heading with their software 

What about you? 

Regards, 
Ben 

* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * *
* * * * * * * * * * * * * * * * * * * * 

Unless otherwise indicated or obvious from the nature of the transmittal,
the information contained in this email message is CONFIDENTIAL information
intended for the use of the individual or entity named herein. If the reader
of this message is not the intended recipient, or the employee or agent
responsible to deliver it to the intended recipient, you are hereby notified
that any dissemination, distribution or copying of this communication is
strictly prohibited. If you have received this communication in error,
please immediately notify the sender using the above contact information or
by return email and delete this message and any copies from your computer
system. Thank you. 

__Platinum Sponsor: www.rmsportal.com   ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
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Re: Top 10 Reasons to Attend BMC User World

[William Rentfrow]

If you do it right you can make it tax deductible in the US...at least
to some degree.

I believe it's called a Miscellaneous Itemized Deduction under
Unreimbursed Employee Business Expenses. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Wednesday, June 18, 2008 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Top 10 Reasons to Attend BMC User World

My management has already made a big deal of letting me know without
telling me I am not going that education and travel were cut out of the
budget.  I may just send myself!



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, June 18, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Top 10 Reasons to Attend BMC User World


**
Having lived in Miami, its not a hard call to make.
 
Can you say laissez le bon temps rouler
  .
 
Howard

 
On 6/18/08, T. Dee <[EMAIL PROTECTED]> wrote: 

That is a tough call, but I'm going to have to go with the
French Riviera :-)



On 6/18/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** It's either that, or go to the one in Nice, France, next
May!
> (Hmmm...Miami during hurricane season, French Riviera in late
> spring...hmmm...).
>
> Rick
>
> On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn
<[EMAIL PROTECTED]>
> wrote:
> > **
> >
> >
> >
> > Here are a few more:
> >
> > * Talk to vendors that have other software and
services that may
> be useful for your implementation.
> >
> > * See demos of new products.
> >
> > * Get answers to technical questions from other
Remedy
> developers/administrators and the engineers from BMC.
> >
> > * See how other companies are using the products and
get ideas
> that I can apply at my company.
> >
> > * Take shortened classes to learn more, rather than
spending an
> entire week on just one topic.
> >
> > * Get ITIL certified (if you aren't already,
although you can
> probably do that cheaper at another place locally like I did.)
> >
> >
> >
> > I'm sure you can come up with more, but if you're trying to
justify going
> there to your boss you have to look at it from a financial
perspective.
> Perhaps there's a big project that would be saved money
because you would be
> able to implement it faster by attending the conference?
Perhaps there is
> some software you have a project to build, but can discover a
cheaper out of
> the box solution from a third party vendor you wouldn't
otherwise know about
> if you weren't at the conference?  Or, if you are generally
unhappy with the
> job and attending the conference would make you more likely to
keep working
> there, let them know that.  With the retirement of the baby
boomers
> starting, a lot of employers are freaking out over employee
retention and
> will make sure to do things like this to keep you around.
> >
> >
> >
> > Good luck,
> >
> >
> >
> > Shawn Pierson
> >
> >
> > From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
> > Sent: Wednesday, June 18, 2008 8:38 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Top 10 Reasons to Attend BMC User World
> >
> >
> >
> > **
> > If you were tasked to make a top 10 list - what would some
of your reasons
> be?
> >
> > Some of mine would be:
> >
> > Learn new useful tips
> > Learn things I could put into place right away
> > Learn more best practices for use of the software
> > Find out where BMC is heading with their software
> >
> > What about you?
> >
> > Regards,
> > Ben



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
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Re: Overview Console Missing Incidents/Tasks

[Jase Brandon]

Hi Guillaume,
Thanks, I have done all the checks on "Select Status Values" and "Console
View" and it should be working.
but when I create an Incident, no new incidents display since the upgrade to
7.1 patch 002.
I hope this is a defect as I am perplexed. :)
Waiting on BMC to confirm, I just sent them a plethora of log files.

Thanks,

Jase


On 6/18/08, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi Jase,
>
> There are two places where I would check to make sure this is not a
> "preference/data configuration" issue.
>
> - In the overview console, on the blue link bar, click on "Select Status
> Values", and make sure all the settings there are correct
>
> - in the overview console, in the blue link bar, make sure the user selects
> "All My Groups" -> Show All
>
> Guillaume
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Jase
> Brandon
> Sent: Wed 06/18/08 2:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Overview Console Missing Incidents/Tasks
>
> Hello All,
> Has anyone experincied the below:
> ARS 7.1 Patch 002
>
> Incidents created are displayed in the Incident Managment Console, but are
> NOT displayed in the Overview Console.
> I have checked all settings regarding 'Application Preferences' and
> 'Console
> View' and we have no customizations on the Overview Console.
> After we installed 7.1 Patch 002, this problem occured immediately after.
> I am getting endless requests for log files after several meetings of
> demonstrating the problem.
> Just wondering if anyone else has this problem.
>
> Thanks,
>
> Jase
>
>
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Re: Top 10 Reasons to Attend BMC User World

[Rick Cook]

Well, I was going to vacation in Europe next spring anyway, so I may just
combine the two and write off part of the expense of the trip.

Rick

On Wed, Jun 18, 2008 at 2:17 PM, Sanford, Claire <
[EMAIL PROTECTED]> wrote:

> My management has already made a big deal of letting me know without
> telling me I am not going that education and travel were cut out of the
> budget.  I may just send myself!
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
> Sent: Wednesday, June 18, 2008 4:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Top 10 Reasons to Attend BMC User World
>
>
> **
> Having lived in Miami, its not a hard call to make.
>
> Can you say laissez le bon temps rouler
>  -let_the_good_times_roll.html>
>  .
>
> Howard
>
>
> On 6/18/08, T. Dee <[EMAIL PROTECTED]> wrote:
>
>That is a tough call, but I'm going to have to go with the
> French Riviera :-)
>
>
>
>On 6/18/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>> ** It's either that, or go to the one in Nice, France, next
> May!
>> (Hmmm...Miami during hurricane season, French Riviera in late
>> spring...hmmm...).
>>
>> Rick
>>
>> On Wed, Jun 18, 2008 at 7:08 AM, Pierson, Shawn
> <[EMAIL PROTECTED]>
>> wrote:
>> > **
>> >
>> >
>> >
>> > Here are a few more:
>> >
>> > * Talk to vendors that have other software and
> services that may
>> be useful for your implementation.
>> >
>> > * See demos of new products.
>> >
>> > * Get answers to technical questions from other
> Remedy
>> developers/administrators and the engineers from BMC.
>> >
>> > * See how other companies are using the products and
> get ideas
>> that I can apply at my company.
>> >
>> > * Take shortened classes to learn more, rather than
> spending an
>> entire week on just one topic.
>> >
>> > * Get ITIL certified (if you aren't already,
> although you can
>> probably do that cheaper at another place locally like I did.)
>> >
>> >
>> >
>> > I'm sure you can come up with more, but if you're trying to
> justify going
>> there to your boss you have to look at it from a financial
> perspective.
>> Perhaps there's a big project that would be saved money
> because you would be
>> able to implement it faster by attending the conference?
> Perhaps there is
>> some software you have a project to build, but can discover a
> cheaper out of
>> the box solution from a third party vendor you wouldn't
> otherwise know about
>> if you weren't at the conference?  Or, if you are generally
> unhappy with the
>> job and attending the conference would make you more likely to
> keep working
>> there, let them know that.  With the retirement of the baby
> boomers
>> starting, a lot of employers are freaking out over employee
> retention and
>> will make sure to do things like this to keep you around.
>> >
>> >
>> >
>> > Good luck,
>> >
>> >
>> >
>> > Shawn Pierson
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
>> > Sent: Wednesday, June 18, 2008 8:38 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Top 10 Reasons to Attend BMC User World
>> >
>> >
>> >
>> > **
>> > If you were tasked to make a top 10 list - what would some
> of your reasons
>> be?
>> >
>> > Some of mine would be:
>> >
>> > Learn new useful tips
>> > Learn things I could put into place right away
>> > Learn more best practices for use of the software
>> > Find out where BMC is heading with their software
>> >
>> > What about you?
>> >
>> > Regards,
>> > Ben
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
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> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
>
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Re: Walking table, reading and setting hi-liting rows

[Grooms, Frederick W]

Like I said I could not highlite multiple rows thru workflow.

My solution was to do the following:  
Add a Display Only field on the form (I used a 3 character field)
Add this Display Only field as a column in the table (Yes you can add
Display only fields from the form that holds the table as columns in the
table).  I called my column "Selected"   
In your Display workflow do the following   
  Refresh the table   
  walk the table   
while walking the table   
   if 'your storage field' like "%" + 'Entry ID col' + "%" 
 then set the display only field to "Yes" and set the column to
"Yes"   
 else clear the display only field 

I also changed it so that users double click on a row instead of
multiple selecting and that set's the Selected column to "Yes" for that
row (If Col = "Yes" clear the col and the Display Only else set both.


Fred 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Wednesday, June 18, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Walking table, reading and setting hi-liting rows

Thank you, Frederick, Andrew and Frank, for your replies. I got waylaid
and hope we haven't lost our train of thot.

What I am trying to do is:
1. Let the user hi-lite some rows in a table.  When the entry is saved,
write a list of hi-lited rows into a field, which is saved with the
record.

2. When the record is displayed, read the field and use the value in the
field to hi-lite the same rows that were selected in the previous
session.

The first step turned out to ridiculously simple.  All I had to do is
have an Active Link call a guide that does a table loop and "Table Loop
Selected Rows Only," and it creates a neat little list of hi-lited rows.

I think Step 2 is impossible.  As Frederick has pointed out "you [can]
not set the highlite on multiple rows thru workflow,"  The "Workflow
Objects" 7.1 manual, p223 shows how to select a row by setting the value
of the table field to the desired row number.  But it says nothing about
selecting multiple rows (ie simulating a cntrl-click).  

It also appears that you can't even read a table on Display.  My storage
field keeps a list based on an "Entry ID col" field in the table.  I set
up an Active Link to set the table to 0 on Display (un-hilite the first
row), then call a guide that walks the table, and if the field where I
was storing the values is "LIKE "%" + $Entry ID col$ + "%"", display a
message with the value in the "Entry ID col".  The message displayed for
every row, whether the values matched or not, but the "Entry ID col"
value was null.  The table didn't fill till the messages stopped
displaying, and when it did, the first row was hi-lited.  It appears
that the "Display" Active Links fire before the tables are filled, so
you really can't get any info from a table when a record is displayed.

I am used to telling my customers that "Remedy can do anything!"  But it
looks like I have hit a dead end this time.  Could someone please prove
me wrong.

Dwayne Martin


 Original message 
>Date: Mon, 16 Jun 2008 09:28:47 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
>Subject: Re: Walking table, reading and setting hi-liting rows
>To: arslist@ARSLIST.ORG
>
>   **
>   In 6.3 I tried to do just what Dwayne is wanting and
>   found you could not set the highlite on multiple
>   rows thru workflow.  I had to settle with making a
>   "Selected" column and displaying that when
>   re-displaying the list to the user.
>
>   Fred
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of Frank
>   Caruso
>   Sent: Friday, June 13, 2008 2:35 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Walking table, reading and setting
>   hi-liting rows
>   ** I do not have the 7 docs handy but I know there
>   is lot of information in the 6.3 docs about table
>   walking, specifically about what you are asking.
>
>   1. Remedy knows if the row is selected using the
>   $ROWSELECTED$ keyword. I believe it even knows which
>   row was selected as the primary and which was
>   selected as the secondary.
>
>   2. In order to highlite a row you need to reference
>   the table name and a row number in a set fields
>   action.
>
>   Page 659 in 6.3 basic guide has everything you need
>   to know. Look for a Workflow Extras section in the 7
>   docs.
>
>   On Fri, Jun 13, 2008 at 2:43 PM, Dwayne Martin
>   <[EMAIL PROTECTED]> wrote:
>
> Dear List,
> I am sure this is spelled out very plainly in the
> documentation, but I can't seem to find it.
>
> I want the user to be able to hi-lite table rows,
> save the entry, and have those same table rows
> hi-lited when the entry is re-displayed.
>
> So the user will cntl-click several rows to
> hi-lite them.  Then on save, an Active Link Guide
> will walk the table, and if

Self-Employed Remedy Professionals

[Gary Opela (Corporate)]

I'm just curious, how many of you do your own independent thing with remedy?


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Walking table, reading and setting hi-liting rows

[Thad K Esser]

Dwayne,

Your original post said you are on version 7.1.  I haven't played with it 
much, but page 368 of the Form and Application Objects manual says you can 
change the colors of rows in tables based on selection fields.  If you 
combined that with Fred's suggestion below, you could set the foreground 
color to white and the background color to black when the status was 
"Yes".  It wouldn't truly be a selected row, but it would look that way to 
the user.  I don't know how well that would play out in practice for what 
you are doing, but its crazy enough that it just might work.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Grooms, Frederick W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/18/2008 02:47 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Walking table, reading and setting hi-liting rows






Like I said I could not highlite multiple rows thru workflow.

My solution was to do the following: 
Add a Display Only field on the form (I used a 3 character field)
Add this Display Only field as a column in the table (Yes you can add
Display only fields from the form that holds the table as columns in the
table).  I called my column "Selected" 
In your Display workflow do the following 
  Refresh the table 
  walk the table 
while walking the table 
   if 'your storage field' like "%" + 'Entry ID col' + "%" 
 then set the display only field to "Yes" and set the column to
"Yes" 
 else clear the display only field 

I also changed it so that users double click on a row instead of
multiple selecting and that set's the Selected column to "Yes" for that
row (If Col = "Yes" clear the col and the Display Only else set both.


Fred 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Wednesday, June 18, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Walking table, reading and setting hi-liting rows

Thank you, Frederick, Andrew and Frank, for your replies. I got waylaid
and hope we haven't lost our train of thot.

What I am trying to do is:
1. Let the user hi-lite some rows in a table.  When the entry is saved,
write a list of hi-lited rows into a field, which is saved with the
record.

2. When the record is displayed, read the field and use the value in the
field to hi-lite the same rows that were selected in the previous
session.

The first step turned out to ridiculously simple.  All I had to do is
have an Active Link call a guide that does a table loop and "Table Loop
Selected Rows Only," and it creates a neat little list of hi-lited rows.

I think Step 2 is impossible.  As Frederick has pointed out "you [can]
not set the highlite on multiple rows thru workflow,"  The "Workflow
Objects" 7.1 manual, p223 shows how to select a row by setting the value
of the table field to the desired row number.  But it says nothing about
selecting multiple rows (ie simulating a cntrl-click). 

It also appears that you can't even read a table on Display.  My storage
field keeps a list based on an "Entry ID col" field in the table.  I set
up an Active Link to set the table to 0 on Display (un-hilite the first
row), then call a guide that walks the table, and if the field where I
was storing the values is "LIKE "%" + $Entry ID col$ + "%"", display a
message with the value in the "Entry ID col".  The message displayed for
every row, whether the values matched or not, but the "Entry ID col"
value was null.  The table didn't fill till the messages stopped
displaying, and when it did, the first row was hi-lited.  It appears
that the "Display" Active Links fire before the tables are filled, so
you really can't get any info from a table when a record is displayed.

I am used to telling my customers that "Remedy can do anything!"  But it
looks like I have hit a dead end this time.  Could someone please prove
me wrong.

Dwayne Martin


 Original message 
>Date: Mon, 16 Jun 2008 09:28:47 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
>Subject: Re: Walking table, reading and setting hi-liting rows
>To: arslist@ARSLIST.ORG
>
>   **
>   In 6.3 I tried to do just what Dwayne is wanting and
>   found you could not set the highlite on multiple
>   rows thru workflow.  I had to settle with making a
>   "Selected" column and displaying that when
>   re-displaying the list to the user.
> 
>   Fred
>
> 
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of Frank
>   Caruso
>   Sent: Friday, June 13, 2008 2:35 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: Walking table, reading and setting
>   hi-liting rows
>   ** I do not have the 7 docs handy but I know there
>   is lot of information in the 6.3 docs about table
>   walking, specifically about what you are asking.
>
>   1. Reme

Re: Self-Employed Remedy Professionals

[Rick Cook]

I do - have for almost 2 years now.

Rick

On Wed, Jun 18, 2008 at 3:05 PM, Gary Opela (Corporate) <
[EMAIL PROTECTED]> wrote:

> **
>
> I'm just curious, how many of you do your own independent thing with
> remedy?
>
>
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Self-Employed Remedy Professionals

[Brian Gillock]

Ditto.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 18, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Self-Employed Remedy Professionals

 

** I do - have for almost 2 years now.

Rick

On Wed, Jun 18, 2008 at 3:05 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:

** 

I'm just curious, how many of you do your own independent thing with remedy?

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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html___ 


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Re: LIKE qualifications in 7.0

[Thomas Bean]

Michael,
I don't think this has anything to do with the way LIKE qualifications are 
handled between version 5.1.2 and 7.0.1.

Even if you change "%" + "System" + "%" to "%System%", the issue is most likely 
related to the fact that the 'Group List' field does not actually store 
explicit group names -- it actually stores a semicolon-delimited list of Group 
IDs.

I tried a similar search on my User form, using the Advanced Search bar with a 
LIKE qualification:

  'Group List' LIKE "%Administrator%"

This returned NO results.  However, the following query will return all Users 
in the "Administrator" group (group ID 1).

  'Group List' LIKE "1;%" OR 'Group List' LIKE "% 1;%" OR 'Group List' LIKE 
"%;1;"

AFAIK, this has always been the proper method to search the 'Group List' field 
(see attached document titled "How To Query On The Group List Field", circa ARS 
3.x).  I'm pretty sure this is still valid.

Now, I am curious why this seems to have worked differently in ARS 5.1... 
Perhaps this version allowed searches on the 'Group List' field with explicit 
group names, or maybe it was only possible in the "Run If" statement on an 
Active Link???

--Thomas

  - Original Message - 
  From: Grooms, Frederick W 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, June 18, 2008 3:59 PM
  Subject: Re: LIKE qualifications in 7.0


  ** 
  What happens if you run your qualification in the Advanced Query bar on your 
v7 User tool.  You should get a list of users.



--
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
  Sent: Wednesday, June 18, 2008 2:02 PM
  To: arslist@ARSLIST.ORG
  Subject: LIKE qualifications in 7.0


  We're in the process of upgrading our AR System Server and Clients from 
version 5.1.2 to 7.0.01 and I've run into a bit of a problem.  I was asked to 
upgrade my User and Admin tools to 7.0.01 on my PC for testing purposes, and to 
draft an implementation plan.  Our server is still 5.1.2 but I was under the 
impression that the WUT is backwards compatible and I generally do very little 
day-to-day work in the WUT anyway.

   

  Anyhow, I upgraded with no problems and was able to login with no problems.  
I did a cursory examination of some workflow and everything seemed okay.  This 
morning, I got a request to change the Group of a user.  I went to the USER 
form, made the required changes, and clicked a button to Add them as a System 
POC and received an error:

   

  "Before attempting to add a System POC, their Group List must be set to 
System POC or System POC Manager. (ARERR 75001)

   

  The preceding message occurred during the execution of active link USER:Add A 
New POC -- action 1. (ARNOTE 1101)"

   

  The first line is the Message action in the Else action of the above Active 
Link.  The problem is, I did in fact change the Group List of the user to 
System POC.  I went to the Admin tool and checked the Run If qualification for 
that Active Link:

   

  ( 'Group_List' LIKE (( "%"  +  "System" ) +  "%" )) OR ( 'Group_List' LIKE (( 
"%"  +  "Admin" ) +  "%" ))

   

  Just to make sure I hadn't screwed up somewhere along the line, I had one of 
my coworkers attempt the change on his 5.1.2 WUT and it worked perfectly.  To 
make sure it wasn't a backwards compatibility problem, I tested the workflow on 
our 7.0.01 dev server and received the same error.

   

  I looked through the Release Notes as well as the "What's new in 7.0.01" docs 
and didn't see any issues about LIKE qualifications being interpreted 
differently in 7.0.01 versus 5.1.2 and I checked the patch notes for 7.0.01 
just to see if it was a possible bug.  No luck.

   

  I asked an old coworker of mine who now works on a 7.1 server if he'd 
experienced anything like this, and he mentioned that I could change "%" + 
"System" + "%" to "%System%"

   

  That's all well and good, but this is only one active link in a fairly large 
beast of an application.  Did something change in the way the WUT interprets 
LIKE qualifications?

   

  Thanks much,

   

  Michael A. McManus, SSgt, USAF

  Remedy Developer

  HQ 754 ELSG/DOMH


   
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group_list_query.pdf
Description: Adobe PDF document

Re: Self-Employed Remedy Professionals

[Atul Vohra]

 Have been doing it for last 11 years - damn did not realize that it has
been this long.

  - Original Message -
  From: "Brian Gillock"
  To: arslist@ARSLIST.ORG
  Subject: Re: Self-Employed Remedy Professionals
  Date: Wed, 18 Jun 2008 15:22:04 -0700

  **

  Ditto.

  From: Action Request System discussion list(ARSList)
  [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
  Sent: Wednesday, June 18, 2008 3:19 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Self-Employed Remedy Professionals

  ** I do - have for almost 2 years now.

  Rick

  On Wed, Jun 18, 2008 at 3:05 PM, Gary Opela (Corporate) <[EMAIL PROTECTED]>
  wrote:

  **

  I'm just curious, how many of you do your own independent thing with
  remedy?

  Thanks,

  Gary Opela, Jr., RSP

  Remedy Engineer

  Leader Communications, Inc.

  http://www.5pointleader.com

  http://www.lcibest.com

  Best Product, Best People, Best PriceTM

  An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company

  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
  Are" html___


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  Are" html___

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Modifying Old Records

[Kathy Morris]

Hi,

I created a filter that executes on Submit and Modify.
If operation = Modify

Push to HPD:HelpDesk 
(if Assignee="Bob Smith")

Push x to tmpfield
Push "Headquarters" to Group field

I am just trying to modify all old records.? It's not working.? I tried if the 
operation is equal to Set and Set All.

How do you modify all the old records?


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Re: Self-Employed Remedy Professionals

[Roger Medsker]

I've been doing it for about four years

 

Roger

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra
Sent: Wednesday, June 18, 2008 6:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Self-Employed Remedy Professionals

 

** 

Have been doing it for last 11 years - damn did not realize that it has been
this long.

- Original Message -
From: "Brian Gillock" 
To: arslist@ARSLIST.ORG
Subject: Re: Self-Employed Remedy Professionals
Date: Wed, 18 Jun 2008 15:22:04 -0700

** 

Ditto.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 18, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Self-Employed Remedy Professionals

 

** I do - have for almost 2 years now.

Rick

On Wed, Jun 18, 2008 at 3:05 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:

** 

I'm just curious, how many of you do your own independent thing with remedy?

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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Re: Self-Employed Remedy Professionals

[Timothy Powell]

I've owned my own company since 2003. I also did it as a "We Own" with
Remedy PSO from 1999-2001 before they changed their consulting model.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 18, 2008 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Self-Employed Remedy Professionals

 

** 

I'm just curious, how many of you do your own independent thing with remedy?

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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Re: Modifying Old Records

[Roger Justice]

Use an escalation.


-Original Message-
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 18 Jun 2008 8:09 pm
Subject: Modifying Old Records


** Hi,

I created a filter that executes on Submit and Modify.
If operation = Modify

Push to HPD:HelpDesk 
(if Assignee="Bob Smith")

Push x to tmpfield
Push "Headquarters" to Group field

I am just trying to modify all old records.? It's not working.? I tried if the 
operation is equal to Set and Set All.

How do you modify all the old records?


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Re: On-Call notification/assignment config question

[Rabi Tripathi]

See this earlier post. It's long, I have to warn you. 


From: Rabi Tripathi <[EMAIL PROTECTED]> 
To: arslist@arslist.org
Date: Fri, Oct 12, 2007 at 3:30 PM
Subject: Re: ITSM 7: "On-Call" and "Shift"
Functionality question...RESOLVED

I have resolution(s)...kind of.

Yes, the intended design is that once a group's "On
Call" flag is set to "Yes", when an Incident is
assigned to that group:
1) only on call pages go out. Emails/alerts and even
pages about assignment, based on member's preference
on their profile STOP.
2) on-call pages do not honor any setting on on-call
member's profile. only the pager address is used
3)'Pager Email' is not used, only real pager address.
4)you can NOT get around this by doing anything on the
SYS:CFG-NotificationPreferences form. The "System
Default" and "User" records there are ignored,
contrary to what I said in earlier email.
5)one caveat: while looking for on-call members to
page about assignment, in case system fails to find at
least one person to page (say the only on call
person's pager address is missing), system will try to
be helpful and WILL trigger the regular
emai/alert/page notifications.

If you are testing this stuff, you will be thrown off
by 5 above and also by the fact that notifications
take upto something like 11 minutes to get to
"NTE:Notifier Log" form and will take longer to get to
inbox, pagers. And by various other settings that
drive notifications.

If you want regular emails/alerts/pages to go out
based on member's preferences, in addition to on-call
pages, disable these three filters:
NTE:NTG:NoOnCall_260_Group
NTE:NPC:GroupNotification_051
NTE:NTG:OnCall_105

Shift functionality is unfinished, so useless, as
somebody mentioned before. Better to hide it on
notification preference pop up.

You wish this were the end of the story, don't you?
Hang on, this is ACT I, Scene I.

ACT II Scene I
What happens if an incident is assigned to an on-call
group and also to a member at the same time? No
on-call page to the individual. Also no
email/alert/page based on his/her notification
preference. I am still processing this one in my mind.
Doesn't seem logical. The guy needs to be yanked out
of bed. Who's going to do that?

ACT II Scene II
Having a twisted mind, I also asked myself: what
happens if incident is assigned to a group only now,
and LATER assigned to a person?

The answer is bad. It pages ALL currently on-call
members of the group saying "incident has been
assigned to YOU". Imagine a group of people in
pajamas, eyes barely open, getting all mad.

A bug report has been created: SW00278274
This is a really bad one and is going to be very
common, so I need to fix this myself.

ACT II Scene III
On some of my tests, Owner group and/or Owners were
paged. I haven't been able to reproduce this recently.
The intended design, I am told, is that Assignees
receive on-call pages, not owners. Fine by me, if
that's how the code behaved.

Finally, there's a bug so that group assignment pages
(regular or on-call) do not go out properly to people
with numeric pages. Fix is to modify this filter
HPD:INC:NTAsgGrp_805_SetTag to have this included in
its set field: z1D NT Pager Message Numeric =
$Incident Number$
I haven't reported this one yet.



- Original Message 
From: Rabi Tripathi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 19, 2007 11:15:25 AM
Subject: Re: ITSM 7: "On-Call" and "Shift"
Functionality question

I agree with your current understanding, with one
exception. See my comments below starting with ""

> I think the
> notification filter processes must be checking first
> for an on call
> notification during the on call schedule (and like
> you say, ignoring ALL
> other factors),
 Agree

>then looking for a custom
> notification and trying to use
> that under it's specific parameters - AND IF the
> Default Notify
> Mechanism and Notification Availability of the
> Profile are E-mail/Yes
> (mine are),
agree, it checks group member's user defined
setting on NTE:NotificationEvents form and if it finds
one, then takes into account his/her notification
preferences on CTM:People form

>and last it looks for a system default
> notification and
> tries to use that,
My installation does NOT do this--never--if the
group is flagged as on call. But you're right, it
would be logical if it did.


>and whichever one the filters
> find first they
> execute, and the process stops without looking
> further.
This would be logical, but it does not do this in
my installation.

This is what happens.

Scenario (A) Group flagged as on call:

1)On call page settings for the group on "CTM:Support
Group On-Call" are processed. Pages go out if
appropriate, regardless of member's preferences on
"CTM:People". Only thing used from CTM:People is the
paging address.
2)No matter 1 results in pages or not, checks group
memebr's "user" notification settings on
NTE:NotificationEvents. Any resulting notifications DO
take into 

Re: Self-Employed Remedy Professionals

[Rabi Tripathi]

Been doing it for 2 1/2 years. It's a mixed bag.
Overall, I'm happy. For the longest time, I had no
company, just did 1099. Just last year got a LLC.

If you don't understand the last two sentences, you've
got a lot to learn to operate as an independent. It
took me quite some time to learn the terms, the math,
the tricks, the caveats and so forth. The paperwork
and the regulations and the taxes etc. And
negotiations, contracts. Most importantly, avoiding
the bad ones who won't pay. Still learning.

It's a different life/different "job". If you crave
stability, certainty, you probably won't like it
because it's really like an adventure with its ups and
downs and you are on your own in many ways. Call it
freedom/opportunity or call it chaos/risk. It is more
demanding than, in my opinion, a permanent job
especially a non-consulting one. Just my personal
opinion, so please don't shoot me. Say, I don't want
to be doing this till retirement.



--- "Gary Opela (Corporate)" <[EMAIL PROTECTED]>
wrote:

> I'm just curious, how many of you do your own
> independent thing with remedy?
> 
> 
> Thanks,
> 
> Gary Opela, Jr., RSP
> Remedy Engineer
> Leader Communications, Inc.
> http://www.5pointleader.com
> http://www.lcibest.com
> Best Product, Best People, Best PriceTM
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated
> Company
> 
> 
>
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> the Answers Are"
> 



  

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JOB OPENING: Remedy Contract in Texas (Dallas Area) (UNCLASSIFIED)

[Gary Lambert]

Hello List,

We have an excellent contracting opportunity for a mid-level Remedy ARS
engineer ( 2 to 4 years experience) with a great, well-known company in the
Dallas area. 

The contract will run to the end of the year,  with possible extensions.  If
interested,  please contact me off-list.  

Please let me know if you are new to contracting. We can provide most any
working structure (W2, 1099, insurance, health insur.) that you may need.

Thanks,

Please submit your Resume for the following position to
[EMAIL PROTECTED]

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