Re: Auto Ticket Creation

[Shyam Attavar]

Sucheta,
Not sure I understand your question/request. Are you asking about 
integration using the web that creates tickets OR are you asking about the 
ability to generate tickets automatically within Remedy based on certain 
events?

--
Shyam
- Original Message - 
From: "sucheta lakhe" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Friday, August 15, 2008 8:59 AM
Subject: Auto Ticket Creation



Hi Listners,


Need to discuss what all tools, application can be used for Auto creation 
of Ticket in Remedy system 6.3 via web


thanks







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Suggestion: ARS List awards - Another category..

[Joe D'Souza]

Just for popularizing people who post job advertisements, may I suggest a 
category for recruiters who post ads here regularly that consultants had a 
pleasant experience with.. Meaning the job/project/engagement and its benefits 
met a consultants expectations.. This would help us consultants and those 
looking for new engagements some sort of a benchmark to filter posted 
opportunities..

Through my past engagements I have had some very good experiences and 
fortunately very few not so good experiences (just 1 that I can think of) with 
some consulting companies or recruiters and it would be nice to get a feeler of 
some of the regular Remedy headhunters out there in the market..

Cheers

Joe
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Re: Null Reported Date ARS7

[MCrawford]

Can you clarify step one?  I am exporting the following from
HPD:Helpdesk to an ARX file.

1 Incident ID
2 Reported Date
3 Submit Date

I open the import tool, and load the form and data.  I click 'Add
all'.  From here I would think I would have to change the mappings so
that Reported Date = Submit Date, but following your steps I just
change the preference settings to update records and click the start
import button.  It gives me the following errors:

AR System Import Tool  Fri Aug 15 17:05:59 2008



 Did not find any matching fields to add as new mappings (ARWARN
4013)

 Import of d:\documents and settings\matthew.crawford\desktop
\report.arx started. (ARNOTE 4001)

 Record 1 : The value(s) for this entry violate a unique index
that has been defined for this form -- HPD:Help Desk
entry:INC00042965 fields: 100161 100079 100018
100019 100080 4 100427 100063 100064 100065
20003 20004 20005 240001002 100869 100875 179 7
301735100 301734000  (ARERR 382)

 DATA "INC00045876" "" 1218122557



On Aug 15, 2:13 pm, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> M.B.
>
> I am sure there is a way to fix these records. And I would guess that
> one way would be to do something like this:
>
> 1) Export three columns of data from the effected records to an ARX or CSV 
> file.
>     Field 1 (maybe called 'Request ID', 'Entry ID', 'Call ID' or some
> other name)
>     'reported date'
>     Field 3 (maybe called 'Create Date', 'Create-date', or some other name)
>
> * Note if you do not want to set 'reported date' = 'Create Date' then
> pick any other field you want from the existing record and export that
> data instead of Field 3.
>
> 2) Use the Import tool to *update* the existing records.
>     Select the form, select the file that you exported above, and "Map all"
>     * Note: Configuring the Import tool to update existing records is
> found in File(menu) --> Preferences (menu item) --> Duplicate Request
> ID (tab) menu of the import tool.
>
> Barring any strange Merge filters on the form then that simple process
> should work.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Fri, Aug 15, 2008 at 1:16 PM, MCrawford <[EMAIL PROTECTED]> wrote:
> > Greetings,
>
> > About 100 tickets have been created with blank/null reported dates.
> > This is causing issues with reporting.  Most of the tickets were
> > associated with a single user.  I have removed and re-created his
> > account, and the error appears to be resolved.  However, I need to
> > know if there is a way to fix the erroneous tickets?
>
> > Thanks,
>
> > M.B.
>
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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[Walters, Mark]

It's a typo in 7.0 - you should be using BYTE.
 
Mark



From: Action Request System discussion list(ARSList) on behalf of Rabi Tripathi
Sent: Fri 15/08/2008 16:03
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 install on Oracle with language packs and unicode: any 
tips, pitfalls?



Thanks Axon. I will keep these in mind. We'll be using
the same settings.

There is some confusion about the following oracle
setting:
NLS_LENGTH_SEMANTICS

For unicode (oracle) databases, 7.0.1 install guide
says it should be set to CHAR, 7.1 install guide says
it should be set to BYTE.

I'm wondering if one of them is a typo or each one is
correct for each version.

We also had issues changing this setting in oracle. We
tried "ALTER.." to change it, but didn't seem to stick
even after restarting oracle. We also tested setting
this as a shell variable and doing sqlplus, but our
session doesn't pick it up. However, I believe this is
a server side setting.


Please say hi to aiping t. and mike f.


--- Axton <[EMAIL PROTECTED]> wrote:

> The two env vars that matter on the remedy server
> are:
> LC_ALL=en_US.UTF-8
> LANG=en_US.UTF-8
>
> On the oracle side, we use the AL32UTF8 as the
> character set with all
> the NLS stuff set up as America.American.
>
> Axton Grams
>
> On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi
> <[EMAIL PROTECTED]> wrote:
> > Hi all,
> > After a lot of issues trying to add language packs
> to
> > existing ARS 7.1 p2 install, we're starting from
> > scratch and doing a new install (Solaris , Oracle)
> to
> > included most of the language packs available in
> ARS.
> >
> > If anybody has gone through this process and can
> share
> > any lessons learned, caveats, I would appreciate.
> >
> > When it comes to internationalization,
> localization,
> > I've experienced that because all the settings
> have to
> > be just right at multiple levels (OS, database,
> ARS,
> > client) it's a challenge to get it to work.
> >
> > So I'm trying to pick anybody's brain to
> supplement
> > reading through the install guides, release notes
> and
> > what not.
> >
> > Thanks in advance.
> >
> > Oracle 10g Release 10.2.0.4.0 - 64bit
> > SunOS 5.10 (separate box for ars and db)
> > Installing ARS 7.1 p2
> >
> >
> >
> >
> >
> >
> >
>
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> "Where the Answers Are"
> >
>
>
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> the Answers Are"
>



 

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Re: CI Classes Menu Modification

[Jase Brandon]

Thanks so much Kevin - that was the trick!

On 8/15/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
>
> ** I think you might be talking about the flag in the SHR:SchemaNames.
> Query that form and set the field Has Asset UI to No on whatever classes you
> want to remove from the menu.
>
> --
> Date: Fri, 15 Aug 2008 15:20:58 -0400
> From: [EMAIL PROTECTED]
> Subject: CI Classes Menu Modification
> To: arslist@ARSLIST.ORG
>
> ** Hello All,
> ARS 7.1 Patch 002
> Windows
>
>
> We are rolling out our CMDB and aren't going to use all of the available
> classes, so I want to
> modify the CMDB Class Menu Items so that we don't see all menu choices when
> searching for a CI.
> I thought this would be a relatively easy task - navigate to the CMDB
> Console, then to Class Manager tab,
> then set any class I didn't want to see from 'Exposure' = "Visible" to
> 'Exposure' = "Hidden".
> But, alas, when I log back in, navigate to Incident Mgmt console, then to
> 'Manage CI's", the
> menu item I just set to "Hidden" is still visible. Am I doing this the
> correct way?
>
> Thanks,
>
> Jase
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Re: CI Viewer Problems

[LJ Longwing]

I seem to remember this being MidTier patch relatedand it had to do with
the fact that CI Viewer logs onto the MidTier to retrieve the report, and
non-admins aren't able to log on using two different 'computers' at
onceif you turn on server side logging User you may find that the
attempt to open the CI Viewer causes an error in the log for that user...if
I'm remembering everything correctly there was a Mid-Tier patch that fixed
this problem.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Friday, August 15, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: CI Viewer Problems


** 
Hello All,
ARS 7.1 Patch 002
Windows
 
Our CI Viewer has been having serious problems of late.
So, on recommendation, I reinstalled the CIViewer.exe. last night.
Now, as admin, it works perfectly, but... If I log on as any other user
without 
admin permissions - the CI Viewer does nothing - "Record can't be displayed
because the Root doesn't exist".
But as admin - no error, CI Viewer works fine and I can view the lone record
using the CI Viewer.
I suspect this is permissions related - has anyone else seen this? Anything
like it?
I am stumped.
 
Thanks,
 
Jase
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Re: CI Classes Menu Modification

[Kevin Shaffer]

I think you might be talking about the flag in the SHR:SchemaNames.  Query that 
form and set the field Has Asset UI to No on whatever classes you want to 
remove from the menu.

Date: Fri, 15 Aug 2008 15:20:58 -0400From: [EMAIL PROTECTED]: CI Classes Menu 
ModificationTo: [EMAIL PROTECTED] 
Hello All,
ARS 7.1 Patch 002
Windows
 
 
We are rolling out our CMDB and aren't going to use all of the available 
classes, so I want to 
modify the CMDB Class Menu Items so that we don't see all menu choices when 
searching for a CI.
I thought this would be a relatively easy task - navigate to the CMDB Console, 
then to Class Manager tab, 
then set any class I didn't want to see from 'Exposure' = "Visible" to 
'Exposure' = "Hidden".
But, alas, when I log back in, navigate to Incident Mgmt console, then to 
'Manage CI's", the 
menu item I just set to "Hidden" is still visible. Am I doing this the correct 
way?
 
Thanks,
 
Jase__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
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CI Viewer Problems

[Jase Brandon]

Hello All,
ARS 7.1 Patch 002
Windows

Our CI Viewer has been having serious problems of late.
So, on recommendation, I reinstalled the CIViewer.exe. last night.
Now, as admin, it works perfectly, but... If I log on as any other user
without
admin permissions - the CI Viewer does nothing - "Record can't be displayed
because the Root doesn't exist".
But as admin - no error, CI Viewer works fine and I can view the lone record
using the CI Viewer.
I suspect this is permissions related - has anyone else seen this? Anything
like it?
I am stumped.

Thanks,

Jase

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CI Classes Menu Modification

[Jase Brandon]

Hello All,
ARS 7.1 Patch 002
Windows


We are rolling out our CMDB and aren't going to use all of the available
classes, so I want to
modify the CMDB Class Menu Items so that we don't see all menu choices when
searching for a CI.
I thought this would be a relatively easy task - navigate to the CMDB
Console, then to Class Manager tab,
then set any class I didn't want to see from 'Exposure' = "Visible" to
'Exposure' = "Hidden".
But, alas, when I log back in, navigate to Incident Mgmt console, then to
'Manage CI's", the
menu item I just set to "Hidden" is still visible. Am I doing this the
correct way?

Thanks,

Jase

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Re: CMDB Console

[David Sanders]

Hi Mike

Open the Roles form and search for the CMDB Console User role.  See what
permission group is mapped to that Role for Production state - this is the
permission group that you need to add your users to.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Friday, August 15, 2008 7:08 PM
To: arslist@ARSLIST.ORG
Subject: CMDB Console

All,

I'm looking to give a user access to the CMDB console and after looking at
the permissions of that form, its say CMDB Console Admin and CMDB Console
User, but when I goto CTM People or the User form I don't see those
permissions groups. Am I missing something? Also we don't have Asset Mgt
installed.

Mike
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Nabble.com.


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Re: Table field grouping or unique results.

[LJ Longwing]

Create a DB view that does a distinct on your qualification, build a view
form on that DB view, then put a table on the view formthat's the only
way I can think of off the top of my head...

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk
Sent: Friday, August 15, 2008 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Table field grouping or unique results.


** 
This might be completely simple and I just can't think of how at the moment,
but how do I have a table field that returns only unique rows?
 
For the record, a tree view won't work because I also need to be able to
select more than one row.
 
TIA,
 
Brian Goralczyk
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Table field grouping or unique results.

[Brian Goralczyk]

This might be completely simple and I just can't think of how at the moment,
but how do I have a table field that returns only unique rows?

For the record, a tree view won't work because I also need to be able to
select more than one row.

TIA,

Brian Goralczyk

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Re: CMDB Console

[Roger Justice]

There are additional Groups listed when you go to the User form that will 
provide this capability. Not all groups are listed on the People form.


-Original Message-
From: versicle <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 15 Aug 2008 2:07 pm
Subject: CMDB Console



All,

I'm looking to give a user access to the CMDB console and after looking at
the permissions of that form, its say CMDB Console Admin and CMDB Console
User, but when I goto CTM People or the User form I don't see those
permissions groups. Am I missing something? Also we don't have Asset Mgt
installed.

Mike
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Re: Null Reported Date ARS7

[Carey Matthew Black]

M.B.

I am sure there is a way to fix these records. And I would guess that
one way would be to do something like this:

1) Export three columns of data from the effected records to an ARX or CSV file.
Field 1 (maybe called 'Request ID', 'Entry ID', 'Call ID' or some
other name)
'reported date'
Field 3 (maybe called 'Create Date', 'Create-date', or some other name)

* Note if you do not want to set 'reported date' = 'Create Date' then
pick any other field you want from the existing record and export that
data instead of Field 3.

2) Use the Import tool to *update* the existing records.
Select the form, select the file that you exported above, and "Map all"
* Note: Configuring the Import tool to update existing records is
found in File(menu) --> Preferences (menu item) --> Duplicate Request
ID (tab) menu of the import tool.


Barring any strange Merge filters on the form then that simple process
should work.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.




On Fri, Aug 15, 2008 at 1:16 PM, MCrawford <[EMAIL PROTECTED]> wrote:
> Greetings,
>
> About 100 tickets have been created with blank/null reported dates.
> This is causing issues with reporting.  Most of the tickets were
> associated with a single user.  I have removed and re-created his
> account, and the error appears to be resolved.  However, I need to
> know if there is a way to fix the erroneous tickets?
>
> Thanks,
>
> M.B.
>
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CMDB Console

[versicle]

All,

I'm looking to give a user access to the CMDB console and after looking at
the permissions of that form, its say CMDB Console Admin and CMDB Console
User, but when I goto CTM People or the User form I don't see those
permissions groups. Am I missing something? Also we don't have Asset Mgt
installed.

Mike
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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[William Rentfrow]

Actually - please post your results after installing - I'd like to
confirm what experienced.  The only way to do it here though would be to
re-install and I'd rather chew off my own leg that do that. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, August 15, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 install on Oracle with language packs and unicode:
any tips, pitfalls?

Thanks a lot William. We already had that setup in previous
installation, but didn't know that app install would overwrite it. 

Good catch.

--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> I'd like to add that if your Oracle server is separate from your AR 
> server you absolutely need to change the CLOB storage option to in-row

> or else there are severe performance penalties that are a royal pain 
> in the neck to troubleshoot.
> 
> BMC has a white paper with instructions and an Oracle stored procedure

> to complete this taks.
> 
> Also, this task must be done after installation of the apps.  If you 
> try doing it before you install the apps and after you install the AR 
> server the installs "correct" your setting back to the default setting

> of "F".
> I have reported that bug to BMC engineering as recently as yesterday.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Friday, August 15, 2008 10:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.1 install on Oracle with language packs and 
> unicode:
> any tips, pitfalls?
> 
> Thanks Axon. I will keep these in mind. We'll be using the same 
> settings.
> 
> There is some confusion about the following oracle
> setting:
> NLS_LENGTH_SEMANTICS
> 
> For unicode (oracle) databases, 7.0.1 install guide says it should be 
> set to CHAR, 7.1 install guide says it should be set to BYTE.
> 
> I'm wondering if one of them is a typo or each one is correct for each

> version.
> 
> We also had issues changing this setting in oracle.
> We tried "ALTER.."
> to change it, but didn't seem to stick even after restarting oracle. 
> We also tested setting this as a shell variable and doing sqlplus, but

> our session doesn't pick it up. However, I believe this is a server 
> side setting.
> 
> 
> Please say hi to aiping t. and mike f. 
> 
> 
> --- Axton <[EMAIL PROTECTED]> wrote:
> 
> > The two env vars that matter on the remedy server
> > are:
> > LC_ALL=en_US.UTF-8
> > LANG=en_US.UTF-8
> > 
> > On the oracle side, we use the AL32UTF8 as the
> character set with all
> > the NLS stuff set up as America.American.
> > 
> > Axton Grams
> > 
> > On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi
> <[EMAIL PROTECTED]>
> > wrote:
> > > Hi all,
> > > After a lot of issues trying to add language
> packs
> > to
> > > existing ARS 7.1 p2 install, we're starting from
> scratch and doing a
> 
> > > new install (Solaris , Oracle)
> > to
> > > included most of the language packs available in
> > ARS.
> > >
> > > If anybody has gone through this process and can
> > share
> > > any lessons learned, caveats, I would
> appreciate.
> > >
> > > When it comes to internationalization,
> > localization,
> > > I've experienced that because all the settings
> > have to
> > > be just right at multiple levels (OS, database,
> > ARS,
> > > client) it's a challenge to get it to work.
> > >
> > > So I'm trying to pick anybody's brain to
> > supplement
> > > reading through the install guides, release
> notes
> > and
> > > what not.
> > >
> > > Thanks in advance.
> > >
> > > Oracle 10g Release 10.2.0.4.0 - 64bit SunOS 5.10
> (separate box for
> > > ars and db) Installing ARS 7.1 p2
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
>

> ___
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> > www.arslist.org
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> > "Where the Answers Are"
> > >
> > 
> >
>

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> > 
> 
> 
> 
>   
> 
>

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>

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> 



  


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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[Rabi Tripathi]

Thanks a lot William. We already had that setup in
previous installation, but didn't know that app
install would overwrite it. 

Good catch.

--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> I'd like to add that if your Oracle server is
> separate from your AR
> server you absolutely need to change the CLOB
> storage option to in-row
> or else there are severe performance penalties that
> are a royal pain in
> the neck to troubleshoot.
> 
> BMC has a white paper with instructions and an
> Oracle stored procedure
> to complete this taks.
> 
> Also, this task must be done after installation of
> the apps.  If you try
> doing it before you install the apps and after you
> install the AR server
> the installs "correct" your setting back to the
> default setting of "F".
> I have reported that bug to BMC engineering as
> recently as yesterday. 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi
> Tripathi
> Sent: Friday, August 15, 2008 10:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS 7.1 install on Oracle with language
> packs and unicode:
> any tips, pitfalls?
> 
> Thanks Axon. I will keep these in mind. We'll be
> using the same
> settings.
> 
> There is some confusion about the following oracle
> setting:
> NLS_LENGTH_SEMANTICS
> 
> For unicode (oracle) databases, 7.0.1 install guide
> says it should be
> set to CHAR, 7.1 install guide says it should be set
> to BYTE.
> 
> I'm wondering if one of them is a typo or each one
> is correct for each
> version.
> 
> We also had issues changing this setting in oracle.
> We tried "ALTER.."
> to change it, but didn't seem to stick even after
> restarting oracle. We
> also tested setting this as a shell variable and
> doing sqlplus, but our
> session doesn't pick it up. However, I believe this
> is a server side
> setting.
> 
> 
> Please say hi to aiping t. and mike f. 
> 
> 
> --- Axton <[EMAIL PROTECTED]> wrote:
> 
> > The two env vars that matter on the remedy server
> > are:
> > LC_ALL=en_US.UTF-8
> > LANG=en_US.UTF-8
> > 
> > On the oracle side, we use the AL32UTF8 as the
> character set with all 
> > the NLS stuff set up as America.American.
> > 
> > Axton Grams
> > 
> > On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi
> <[EMAIL PROTECTED]> 
> > wrote:
> > > Hi all,
> > > After a lot of issues trying to add language
> packs
> > to
> > > existing ARS 7.1 p2 install, we're starting from
> scratch and doing a
> 
> > > new install (Solaris , Oracle)
> > to
> > > included most of the language packs available in
> > ARS.
> > >
> > > If anybody has gone through this process and can
> > share
> > > any lessons learned, caveats, I would
> appreciate.
> > >
> > > When it comes to internationalization,
> > localization,
> > > I've experienced that because all the settings
> > have to
> > > be just right at multiple levels (OS, database,
> > ARS,
> > > client) it's a challenge to get it to work.
> > >
> > > So I'm trying to pick anybody's brain to
> > supplement
> > > reading through the install guides, release
> notes
> > and
> > > what not.
> > >
> > > Thanks in advance.
> > >
> > > Oracle 10g Release 10.2.0.4.0 - 64bit SunOS 5.10
> (separate box for 
> > > ars and db) Installing ARS 7.1 p2
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
>

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> > "Where the Answers Are"
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> >
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>   
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Null Reported Date ARS7

[MCrawford]

Greetings,

About 100 tickets have been created with blank/null reported dates.
This is causing issues with reporting.  Most of the tickets were
associated with a single user.  I have removed and re-created his
account, and the error appears to be resolved.  However, I need to
know if there is a way to fix the erroneous tickets?

Thanks,

M.B.

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Re: Major index problem - RESOLVED - with performance/troubleshoot tips because it's Friday

[William Rentfrow]

All I can say for sure is this - we are under fairly strict change
control.  We know we added the "Oracle-Clob-Storage-In-Row=T" option
after we built the server and did the other steps.  This was before
installing the applications.
 
And we know no one manually changed the ar.conf fileand the only
other thing that changed the ar.conf file was the application installers
for IM, SLM, etc.
 
One of them must have done it.   It's fairly far-fetched to imagine any
other scenario where just one thing in the ar.conf would have changed.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, August 15, 2008 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem - RESOLVED - with
performance/troubleshoot tips because it's Friday


** 
William, thanks for sharing this - it will probably help others at some
time.

Re:  Lesson Three.  Could you elaborate on the apps "helping" you by
changing the DB CLOB settings?  This is disturbing.

Rick


On Fri, Aug 15, 2008 at 8:28 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:


** 
This one was a proverbial hum-dinger to fix.  It's an
interesting problem though so I'll go back through it.
 
Server: ARS 7.1 on Solaris with Incident Management 7.03, SLM
7.1, normal ancillary apps such as AE, EE, MT, etc
4 MT servers on Solaris with Websphere/IBM HTTP server
 
The original problem: Users were experiencing a "Unique index
violation" when saving an incident.  The only failure noted in any of
the logs client or server side was an API -CE entry that said "Fail".
 
Lesson one: The one I have to re-learn every couple of years -
always ask your users "Were there any other error messages you
received?"  
 
Users will always tell you the LAST error message they got and
not the first necessarily.  In this case the answer was "Yes - I got an
RPC timeout message first".
 
I didn't get that piece of information until day 3 of this
problem.
 
Lesson two: Sometimes an error is correct.
 
In my case the unique index error WAS correct.  The users were
hitting "Save" and then getting an RPC timeout after 2 minutes or so of
not receiving a response from the AR Server.  In the meantime the AR
Server was receiving the Incident and saving it.  The user - who had
only seen an RPC timeout message - was still in the "new" mode of the
system and hit save again which correctly generated the unique index
violation message.  The instanceID (179) would cause this error - so
would the Incident Number.  Both were duplicated in the second save
attempt and Oracle said "NO."
 
Lesson three:  If you are using Oracle remotely with Remedy it
is imperative you switch to the in-row CLOB storage option.
 
Once I figured #2 above out I had to deal with the performance
issue.  We had previously had major performance problems on our QA
server.  The symptoms were a  to
deal with - all you saw in any of the log files was a huge gap while
Oracle was doing transactions.  Literally nothing was going on.
 
When we built our PRD system we switched the in-row option
immediately after installing the AR Server - then we installed the apps.
The apps were nice enough to "correct" our setting back to out-of-row
and we didn't notice until this happened.  We ended up doing an
emergency re-structuring of the database once I was able to show again
in the logs there were long, long gaps (like 10 seconds total per
transaction) in the Submit/Modify processes.
 
Lesson four: All that improved the problem but still didn't fix
it.  After much more log reading and noticing very small gaps ( < 50 ms)
between API transactions I upped the fast/list queues by 25% to 16 each.
We run 3000 incidents/day through this system with  several hundred
users.
 
Voila.  Problem fixed.
 

Mustenjoy..weekend.
 

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 


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Auto Ticket Creation

[sucheta lakhe]

Hi Listners, 


Need to discuss what all tools, application can be used for Auto creation of 
Ticket in Remedy system 6.3 via web

thanks 



  

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Re: MVP - Re: Arslist Awards, in peril of cancellation

[Axton]

Ok folks, Dan is not able to check email regularly at the moment, but
the voting has not yet started; it is still in the nomination phase.
If you want to nominate someone, you should send it to Dan Bloom
directly at [EMAIL PROTECTED]; he will ignore posts to the
list as far as voting and nominating go.

Axton Grams

On Fri, Aug 15, 2008 at 11:33 AM, Audrey H Franklin
<[EMAIL PROTECTED]> wrote:
> ***
>
> MVP
> I vote for Dr. Christopher Strauss.
>
> Audrey Franklin
> New York University
> [EMAIL PROTECTED]
>
>
>
>
> - Original Message -
> From: "Frank, Gordon M. (CMS/CTR)" <[EMAIL PROTECTED]>
> Date: Friday, August 15, 2008 11:08 am
> Subject: Re: Arslist Awards, in peril of cancellation
> To: arslist@ARSLIST.ORG
>
>
>> MVP!
>>
>>
>>
>>  I vote for Dr. Christopher Strauss.
>>
>>
>>
>>  He is a long contributor to the ARSlist and is greatly overdue. Chris
>> is
>>  on the list constantly and is one of the most helpful Texan's I know.
>>  Thank you Chris for all the support you have given us all.
>>
>>
>>
>>  I think everyone should vote for Chris and make it a landslide!!
>>  Come-on all of you regular contributors! Let's finally get Chris Strauss
>>  the MVP!
>>
>>
>>
>>  Gordon M. Frank
>>
>>  Remedy Skilled Professional
>>
>>  ITIL V3 Certified
>>
>>  Lockheed Martin
>>
>>
>>
>>  
>>
>>  From: Action Request System discussion list(ARSList)
>>  [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
>>  Sent: Tuesday, August 12, 2008 8:16 PM
>>  To: arslist@ARSLIST.ORG
>>  Subject: ADM:Arslist Awards, in peril of cancellation
>>
>>
>>
>>  Well, the nominations have not been impressive in numbers
>>
>>  So far, quality yes, numbers  no. To the 0.1% of you that have
>>
>>  Contributed, thank-you.
>>
>>
>>
>>  Perhaps the list as a whole feels that the Awards are no longer needed?
>>
>>
>>
>>  That those that contribute so much should do so and don't really deserve
>>
>>  some form of recognition for it?
>>
>>
>>
>>  That 80% of people on the list can benefit from their knowledge without
>>  ever posting,
>>
>>  even acknowledging the contributions of the other 20% when all it
>>  requires is a few minutes
>>
>>  A year to show their appreciation? Or more accurately the 5-10% that
>>  provide solid technical responses?
>>
>>
>>
>>  I don't have the time or energy to try and get the 4400 + subscribers
>> to
>>
>>  Get involved. I will just be disappointed that you don't. (ignore that
>>  there are 8000+ that read it).
>>
>>
>>
>>  I have spent up to 200 hours preparing for the Awards and doing the
>>  presentations (for a single year),
>>
>>  And I am not happy with the  participation.
>>
>>
>>
>>  ... Daniel
>>
>>  Founder of the ARSlist 1993
>>
>>  Creator of the Awards 1995
>>
>>  RAC 1995 etc.
>>
>>  p.s. and I am contemplating cancelling them due to lack of interest,
>> I
>>  give it until Friday evening
>>
>>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>  html___
>>
>>  
>> ___
>>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>  Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>
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Re: MVP - Re: Arslist Awards, in peril of cancellation

[Susan Palmer]

Make sure you follow Dan's instructions on how to submit Christopher.

Susan

On Fri, Aug 15, 2008 at 10:33 AM, Audrey H Franklin <[EMAIL PROTECTED]
> wrote:

> ***
>
> MVP
> I vote for Dr. Christopher Strauss.
>
> Audrey Franklin
> New York University
> [EMAIL PROTECTED]
>
>
>
>
> - Original Message -
> From: "Frank, Gordon M. (CMS/CTR)" <[EMAIL PROTECTED]>
> Date: Friday, August 15, 2008 11:08 am
> Subject: Re: Arslist Awards, in peril of cancellation
> To: arslist@ARSLIST.ORG
>
>
> > MVP!
> >
> >
> >
> >  I vote for Dr. Christopher Strauss.
> >
> >
> >
> >  He is a long contributor to the ARSlist and is greatly overdue. Chris
> > is
> >  on the list constantly and is one of the most helpful Texan's I know.
> >  Thank you Chris for all the support you have given us all.
> >
> >
> >
> >  I think everyone should vote for Chris and make it a landslide!!
> >  Come-on all of you regular contributors! Let's finally get Chris Strauss
> >  the MVP!
> >
> >
> >
> >  Gordon M. Frank
> >
> >  Remedy Skilled Professional
> >
> >  ITIL V3 Certified
> >
> >  Lockheed Martin
> >
> >
> >
> >  
> >
> >  From: Action Request System discussion list(ARSList)
> >  [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
> >  Sent: Tuesday, August 12, 2008 8:16 PM
> >  To: arslist@ARSLIST.ORG
> >  Subject: ADM:Arslist Awards, in peril of cancellation
> >
> >
> >
> >  Well, the nominations have not been impressive in numbers
> >
> >  So far, quality yes, numbers  no. To the 0.1% of you that have
> >
> >  Contributed, thank-you.
> >
> >
> >
> >  Perhaps the list as a whole feels that the Awards are no longer needed?
> >
> >
> >
> >  That those that contribute so much should do so and don't really deserve
> >
> >  some form of recognition for it?
> >
> >
> >
> >  That 80% of people on the list can benefit from their knowledge without
> >  ever posting,
> >
> >  even acknowledging the contributions of the other 20% when all it
> >  requires is a few minutes
> >
> >  A year to show their appreciation? Or more accurately the 5-10% that
> >  provide solid technical responses?
> >
> >
> >
> >  I don't have the time or energy to try and get the 4400 + subscribers
> > to
> >
> >  Get involved. I will just be disappointed that you don't. (ignore that
> >  there are 8000+ that read it).
> >
> >
> >
> >  I have spent up to 200 hours preparing for the Awards and doing the
> >  presentations (for a single year),
> >
> >  And I am not happy with the  participation.
> >
> >
> >
> >  ... Daniel
> >
> >  Founder of the ARSlist 1993
> >
> >  Creator of the Awards 1995
> >
> >  RAC 1995 etc.
> >
> >  p.s. and I am contemplating cancelling them due to lack of interest,
> > I
> >  give it until Friday evening
> >
> >  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >  html___
> >
> >
>  
> ___
> >  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >  Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
>
>
> ___
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Re: MVP - Re: Arslist Awards, in peril of cancellation

[Shellman, David]

Ummm.  We are in the nomination process which need to be sent to Dan.

Later Dan will supply a list of categories and nominees for the official voting.
Dave
-
[EMAIL PROTECTED]
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Aug 15 11:33:37 2008
Subject: MVP - Re: Arslist Awards, in peril of cancellation

***

MVP
I vote for Dr. Christopher Strauss. 

Audrey Franklin
New York University
[EMAIL PROTECTED]




- Original Message -
From: "Frank, Gordon M. (CMS/CTR)" <[EMAIL PROTECTED]>
Date: Friday, August 15, 2008 11:08 am
Subject: Re: Arslist Awards, in peril of cancellation
To: arslist@ARSLIST.ORG


> MVP!
>  
>   
>  
>  I vote for Dr. Christopher Strauss. 
>  
>   
>  
>  He is a long contributor to the ARSlist and is greatly overdue. Chris 
> is
>  on the list constantly and is one of the most helpful Texan's I know.
>  Thank you Chris for all the support you have given us all.
>  
>   
>  
>  I think everyone should vote for Chris and make it a landslide!!
>  Come-on all of you regular contributors! Let's finally get Chris Strauss
>  the MVP!
>  
>   
>  
>  Gordon M. Frank
>  
>  Remedy Skilled Professional
>  
>  ITIL V3 Certified
>  
>  Lockheed Martin
>  
>   
>  
>  
>  
>  From: Action Request System discussion list(ARSList)
>  [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
>  Sent: Tuesday, August 12, 2008 8:16 PM
>  To: arslist@ARSLIST.ORG
>  Subject: ADM:Arslist Awards, in peril of cancellation
>  
>   
>  
>  Well, the nominations have not been impressive in numbers
>  
>  So far, quality yes, numbers  no. To the 0.1% of you that have
>  
>  Contributed, thank-you.
>  
>   
>  
>  Perhaps the list as a whole feels that the Awards are no longer needed?
>  
>   
>  
>  That those that contribute so much should do so and don't really deserve
>  
>  some form of recognition for it?
>  
>   
>  
>  That 80% of people on the list can benefit from their knowledge without
>  ever posting,
>  
>  even acknowledging the contributions of the other 20% when all it
>  requires is a few minutes
>  
>  A year to show their appreciation? Or more accurately the 5-10% that
>  provide solid technical responses?
>  
>   
>  
>  I don't have the time or energy to try and get the 4400 + subscribers 
> to
>  
>  Get involved. I will just be disappointed that you don't. (ignore that
>  there are 8000+ that read it).
>  
>   
>  
>  I have spent up to 200 hours preparing for the Awards and doing the
>  presentations (for a single year),
>  
>  And I am not happy with the  participation.
>  
>   
>  
>  ... Daniel
>  
>  Founder of the ARSlist 1993
>  
>  Creator of the Awards 1995
>  
>  RAC 1995 etc.
>  
>  p.s. and I am contemplating cancelling them due to lack of interest, 
> I
>  give it until Friday evening
>  
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>  html___
>  
>  
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>  

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Re: Major index problem - RESOLVED - with performance/troubleshoot tips because it's Friday

[Rick Cook]

William, thanks for sharing this - it will probably help others at some
time.

Re:  Lesson Three.  Could you elaborate on the apps "helping" you by
changing the DB CLOB settings?  This is disturbing.

Rick

On Fri, Aug 15, 2008 at 8:28 AM, William Rentfrow <
[EMAIL PROTECTED]> wrote:

> ** This one was a proverbial hum-dinger to fix.  It's an interesting
> problem though so I'll go back through it.
>
> Server: ARS 7.1 on Solaris with Incident Management 7.03, SLM 7.1, normal
> ancillary apps such as AE, EE, MT, etc
> 4 MT servers on Solaris with Websphere/IBM HTTP server
>
> The original problem: Users were experiencing a "Unique index violation"
> when saving an incident.  The only failure noted in any of the logs client
> or server side was an API -CE entry that said "Fail".
>
> *Lesson one:* The one I have to re-learn every couple of years - always
> ask your users "Were there any other error messages you received?"
>
> Users will always tell you the LAST error message they got and not the
> first necessarily.  In this case the answer was "Yes - I got an RPC timeout
> message first".
>
> I didn't get that piece of information until day 3 of this problem.
>
> *Lesson two:* Sometimes an error is correct.
>
> In my case the unique index error WAS correct.  The users were hitting
> "Save" and then getting an RPC timeout after 2 minutes or so of not
> receiving a response from the AR Server.  In the meantime the AR Server was
> receiving the Incident and saving it.  The user - who had only seen an RPC
> timeout message - was still in the "new" mode of the system and hit save
> again which correctly generated the unique index violation message.  The
> instanceID (179) would cause this error - so would the Incident Number.
> Both were duplicated in the second save attempt and Oracle said "NO."
>
> *Lesson three:*  If you are using Oracle remotely with Remedy it is
> imperative you switch to the in-row CLOB storage option.
>
> Once I figured #2 above out I had to deal with the performance issue.  We
> had previously had major performance problems on our QA server.  The
> symptoms were a  to deal with - all you
> saw in any of the log files was a huge gap while Oracle was doing
> transactions.  Literally nothing was going on.
>
> When we built our PRD system we switched the in-row option immediately
> after installing the AR Server - then we installed the apps.  The apps were
> nice enough to "correct" our setting back to out-of-row and we didn't notice
> until this happened.  We ended up doing an emergency re-structuring of the
> database once I was able to show again in the logs there were long, long
> gaps (like 10 seconds total per transaction) in the Submit/Modify processes.
>
> *Lesson four:* All that improved the problem but still didn't fix it.
> After much more log reading and noticing very small gaps ( < 50 ms) between
> API transactions I upped the fast/list queues by 25% to 16 each.  We run
> 3000 incidents/day through this system with  several hundred users.
>
> Voila.  Problem fixed.
>
> Mustenjoy..weekend.
>
>  William Rentfrow, Principal Consultant
> [EMAIL PROTECTED]
> C 701-306-6157
> O 952-432-0227
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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MVP - Re: Arslist Awards, in peril of cancellation

[Audrey H Franklin]

***

MVP
I vote for Dr. Christopher Strauss. 

Audrey Franklin
New York University
[EMAIL PROTECTED]




- Original Message -
From: "Frank, Gordon M. (CMS/CTR)" <[EMAIL PROTECTED]>
Date: Friday, August 15, 2008 11:08 am
Subject: Re: Arslist Awards, in peril of cancellation
To: arslist@ARSLIST.ORG


> MVP!
>  
>   
>  
>  I vote for Dr. Christopher Strauss. 
>  
>   
>  
>  He is a long contributor to the ARSlist and is greatly overdue. Chris 
> is
>  on the list constantly and is one of the most helpful Texan's I know.
>  Thank you Chris for all the support you have given us all.
>  
>   
>  
>  I think everyone should vote for Chris and make it a landslide!!
>  Come-on all of you regular contributors! Let's finally get Chris Strauss
>  the MVP!
>  
>   
>  
>  Gordon M. Frank
>  
>  Remedy Skilled Professional
>  
>  ITIL V3 Certified
>  
>  Lockheed Martin
>  
>   
>  
>  
>  
>  From: Action Request System discussion list(ARSList)
>  [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
>  Sent: Tuesday, August 12, 2008 8:16 PM
>  To: arslist@ARSLIST.ORG
>  Subject: ADM:Arslist Awards, in peril of cancellation
>  
>   
>  
>  Well, the nominations have not been impressive in numbers
>  
>  So far, quality yes, numbers  no. To the 0.1% of you that have
>  
>  Contributed, thank-you.
>  
>   
>  
>  Perhaps the list as a whole feels that the Awards are no longer needed?
>  
>   
>  
>  That those that contribute so much should do so and don't really deserve
>  
>  some form of recognition for it?
>  
>   
>  
>  That 80% of people on the list can benefit from their knowledge without
>  ever posting,
>  
>  even acknowledging the contributions of the other 20% when all it
>  requires is a few minutes
>  
>  A year to show their appreciation? Or more accurately the 5-10% that
>  provide solid technical responses?
>  
>   
>  
>  I don't have the time or energy to try and get the 4400 + subscribers 
> to
>  
>  Get involved. I will just be disappointed that you don't. (ignore that
>  there are 8000+ that read it).
>  
>   
>  
>  I have spent up to 200 hours preparing for the Awards and doing the
>  presentations (for a single year),
>  
>  And I am not happy with the  participation.
>  
>   
>  
>  ... Daniel
>  
>  Founder of the ARSlist 1993
>  
>  Creator of the Awards 1995
>  
>  RAC 1995 etc.
>  
>  p.s. and I am contemplating cancelling them due to lack of interest, 
> I
>  give it until Friday evening
>  
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>  html___
>  
>  
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>  

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Re: Arslist Awards, in peril of cancellation

[LJ Longwing]

I won't argue that he's a great asset to the list, I just didn't want your
nomination for him not to count. :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation


** 

Rules?

 

Chris is long overdue. Since Dan was "thinking" of cancelling the awards, I
thought it was appropriate to broadcast. I will forward directly to Dan, but
this should start a rout for Chris.

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Friday, August 15, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation

 

Gordon,

You can't send your nominations to the list...they must be sent to Daniel at
the email address he specified in the directions

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation

** 

MVP!

 

I vote for Dr. Christopher Strauss. 

 

He is a long contributor to the ARSlist and is greatly overdue. Chris is on
the list constantly and is one of the most helpful Texan's I know. Thank you
Chris for all the support you have given us all.

 

I think everyone should vote for Chris and make it a landslide!! Come-on
all of you regular contributors! Let's finally get Chris Strauss the
MVP!

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, August 12, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Arslist Awards, in peril of cancellation

 

Well, the nominations have not been impressive in numbers

So far, quality yes, numbers  no. To the 0.1% of you that have

Contributed, thank-you.

 

Perhaps the list as a whole feels that the Awards are no longer needed?

 

That those that contribute so much should do so and don't really deserve

some form of recognition for it?

 

That 80% of people on the list can benefit from their knowledge without ever
posting,

even acknowledging the contributions of the other 20% when all it requires
is a few minutes

A year to show their appreciation? Or more accurately the 5-10% that provide
solid technical responses?

 

I don't have the time or energy to try and get the 4400 + subscribers to

Get involved. I will just be disappointed that you don't. (ignore that there
are 8000+ that read it).

 

I have spent up to 200 hours preparing for the Awards and doing the
presentations (for a single year),

And I am not happy with the  participation.

 

. Daniel

Founder of the ARSlist 1993

Creator of the Awards 1995

RAC 1995 etc.

p.s. and I am contemplating cancelling them due to lack of interest, I give
it until Friday evening

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___

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Are" html___

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Major index problem - RESOLVED - with performance/troubleshoot tips because it's Friday

[William Rentfrow]

This one was a proverbial hum-dinger to fix.  It's an interesting
problem though so I'll go back through it.
 
Server: ARS 7.1 on Solaris with Incident Management 7.03, SLM 7.1,
normal ancillary apps such as AE, EE, MT, etc
4 MT servers on Solaris with Websphere/IBM HTTP server
 
The original problem: Users were experiencing a "Unique index violation"
when saving an incident.  The only failure noted in any of the logs
client or server side was an API -CE entry that said "Fail".
 
Lesson one: The one I have to re-learn every couple of years - always
ask your users "Were there any other error messages you received?"  
 
Users will always tell you the LAST error message they got and not the
first necessarily.  In this case the answer was "Yes - I got an RPC
timeout message first".
 
I didn't get that piece of information until day 3 of this problem.
 
Lesson two: Sometimes an error is correct.
 
In my case the unique index error WAS correct.  The users were hitting
"Save" and then getting an RPC timeout after 2 minutes or so of not
receiving a response from the AR Server.  In the meantime the AR Server
was receiving the Incident and saving it.  The user - who had only seen
an RPC timeout message - was still in the "new" mode of the system and
hit save again which correctly generated the unique index violation
message.  The instanceID (179) would cause this error - so would the
Incident Number.  Both were duplicated in the second save attempt and
Oracle said "NO."
 
Lesson three:  If you are using Oracle remotely with Remedy it is
imperative you switch to the in-row CLOB storage option.
 
Once I figured #2 above out I had to deal with the performance issue.
We had previously had major performance problems on our QA server.  The
symptoms were a  to deal with - all
you saw in any of the log files was a huge gap while Oracle was doing
transactions.  Literally nothing was going on.
 
When we built our PRD system we switched the in-row option immediately
after installing the AR Server - then we installed the apps.  The apps
were nice enough to "correct" our setting back to out-of-row and we
didn't notice until this happened.  We ended up doing an emergency
re-structuring of the database once I was able to show again in the logs
there were long, long gaps (like 10 seconds total per transaction) in
the Submit/Modify processes.
 
Lesson four: All that improved the problem but still didn't fix it.
After much more log reading and noticing very small gaps ( < 50 ms)
between API transactions I upped the fast/list queues by 25% to 16 each.
We run 3000 incidents/day through this system with  several hundred
users.
 
Voila.  Problem fixed.
 
Mustenjoy..weekend.
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 
 

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Re: When Floating license not available, can user modify his own record? (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Misi,
Thank you for the detailed license explanation.

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-601-0789

Apparently, there is nothing that cannot happen today.  Mark Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Monday, August 11, 2008 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: When Floating license not available, can user modify his
own record?


Hi,

Users with Read or Floating Read can modify records where their name
appear in the submitter-field.

This is not neccessarily records created by the user in question. When a
record is created, anything can be specified in the submitter-field, at
least if no restrictions has been put there by the application
developer.

As L.J. stated, this all requires that "submitter mode locked" has been
specified for the server.

The following presentation, which I have held at various local RUGs,
will explain many details conserning how licensing works:
http://rrr.se/doc/RRR_LicenseManagement.pdf

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations. Find
these products, and many free tools and utilities, at http://rrr.se.

> I believe that 'Floating (Read)' and 'Read' should function the same, 
> in that if you have submitter mode locked, a Floating Read user should

> still be able to modify records that they createbut I haven't 
> tested that for accuracy.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Thursday, August 07, 2008 6:32 AM
> To: arslist@ARSLIST.ORG
> Subject: When Floating license not available, can user modify his own 
> record?
>
> After a user gets "no floating license available"
> message, what operations can the user perform?
>
> My understanding is that only read and submissions are allowed.
>
> Not modifications, even if the record being modified was submitted by 
> the user and submitter mode is locked. Somebody disagrees. I think he 
> is confused and mixing this up with a "Read" license.
>
> What do you think, know?
>
> Also, does the same rule apply to AR floating as well as application 
> (ITSM
> 7) floating?
>
> Thanks in advance.
>
>
>
>
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
> Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are"
>
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>


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Re: Arslist Awards, in peril of cancellation

[Frank, Gordon M. (CMS/CTR)]

Rules?

 

Chris is long overdue. Since Dan was "thinking" of cancelling the
awards, I thought it was appropriate to broadcast. I will forward
directly to Dan, but this should start a rout for Chris.

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Friday, August 15, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation

 

Gordon,

You can't send your nominations to the list...they must be sent to
Daniel at the email address he specified in the directions

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation

** 

MVP!

 

I vote for Dr. Christopher Strauss. 

 

He is a long contributor to the ARSlist and is greatly overdue. Chris is
on the list constantly and is one of the most helpful Texan's I know.
Thank you Chris for all the support you have given us all.

 

I think everyone should vote for Chris and make it a landslide!!
Come-on all of you regular contributors! Let's finally get Chris Strauss
the MVP!

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, August 12, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Arslist Awards, in peril of cancellation

 

Well, the nominations have not been impressive in numbers

So far, quality yes, numbers  no. To the 0.1% of you that have

Contributed, thank-you.

 

Perhaps the list as a whole feels that the Awards are no longer needed?

 

That those that contribute so much should do so and don't really deserve

some form of recognition for it?

 

That 80% of people on the list can benefit from their knowledge without
ever posting,

even acknowledging the contributions of the other 20% when all it
requires is a few minutes

A year to show their appreciation? Or more accurately the 5-10% that
provide solid technical responses?

 

I don't have the time or energy to try and get the 4400 + subscribers to

Get involved. I will just be disappointed that you don't. (ignore that
there are 8000+ that read it).

 

I have spent up to 200 hours preparing for the Awards and doing the
presentations (for a single year),

And I am not happy with the  participation.

 

... Daniel

Founder of the ARSlist 1993

Creator of the Awards 1995

RAC 1995 etc.

p.s. and I am contemplating cancelling them due to lack of interest, I
give it until Friday evening

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[Axton]

Our is set to BYTE.  These parameters can be configured at the oracle
instance level in either the spfile or init.ora, depending on your
configuration, if you need them to stick.  I will say hi :)

Axton Grams

On Fri, Aug 15, 2008 at 11:03 AM, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
> Thanks Axon. I will keep these in mind. We'll be using
> the same settings.
>
> There is some confusion about the following oracle
> setting:
> NLS_LENGTH_SEMANTICS
>
> For unicode (oracle) databases, 7.0.1 install guide
> says it should be set to CHAR, 7.1 install guide says
> it should be set to BYTE.
>
> I'm wondering if one of them is a typo or each one is
> correct for each version.
>
> We also had issues changing this setting in oracle. We
> tried "ALTER.." to change it, but didn't seem to stick
> even after restarting oracle. We also tested setting
> this as a shell variable and doing sqlplus, but our
> session doesn't pick it up. However, I believe this is
> a server side setting.
>
> 
> Please say hi to aiping t. and mike f.
> 
>
> --- Axton <[EMAIL PROTECTED]> wrote:
>
>> The two env vars that matter on the remedy server
>> are:
>> LC_ALL=en_US.UTF-8
>> LANG=en_US.UTF-8
>>
>> On the oracle side, we use the AL32UTF8 as the
>> character set with all
>> the NLS stuff set up as America.American.
>>
>> Axton Grams
>>
>> On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi
>> <[EMAIL PROTECTED]> wrote:
>> > Hi all,
>> > After a lot of issues trying to add language packs
>> to
>> > existing ARS 7.1 p2 install, we're starting from
>> > scratch and doing a new install (Solaris , Oracle)
>> to
>> > included most of the language packs available in
>> ARS.
>> >
>> > If anybody has gone through this process and can
>> share
>> > any lessons learned, caveats, I would appreciate.
>> >
>> > When it comes to internationalization,
>> localization,
>> > I've experienced that because all the settings
>> have to
>> > be just right at multiple levels (OS, database,
>> ARS,
>> > client) it's a challenge to get it to work.
>> >
>> > So I'm trying to pick anybody's brain to
>> supplement
>> > reading through the install guides, release notes
>> and
>> > what not.
>> >
>> > Thanks in advance.
>> >
>> > Oracle 10g Release 10.2.0.4.0 - 64bit
>> > SunOS 5.10 (separate box for ars and db)
>> > Installing ARS 7.1 p2
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>>
> ___
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>> www.arslist.org
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>> "Where the Answers Are"
>> >
>>
>>
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>> the Answers Are"
>>
>
>
>
>
>
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Re: Arslist Awards, in peril of cancellation

[LJ Longwing]

Gordon,
You can't send your nominations to the list...they must be sent to Daniel at
the email address he specified in the directions

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation


** 

MVP!

 

I vote for Dr. Christopher Strauss. 

 

He is a long contributor to the ARSlist and is greatly overdue. Chris is on
the list constantly and is one of the most helpful Texan's I know. Thank you
Chris for all the support you have given us all.

 

I think everyone should vote for Chris and make it a landslide!! Come-on
all of you regular contributors! Let's finally get Chris Strauss the
MVP!

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, August 12, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Arslist Awards, in peril of cancellation

 

Well, the nominations have not been impressive in numbers

So far, quality yes, numbers  no. To the 0.1% of you that have

Contributed, thank-you.

 

Perhaps the list as a whole feels that the Awards are no longer needed?

 

That those that contribute so much should do so and don't really deserve

some form of recognition for it?

 

That 80% of people on the list can benefit from their knowledge without ever
posting,

even acknowledging the contributions of the other 20% when all it requires
is a few minutes

A year to show their appreciation? Or more accurately the 5-10% that provide
solid technical responses?

 

I don't have the time or energy to try and get the 4400 + subscribers to

Get involved. I will just be disappointed that you don't. (ignore that there
are 8000+ that read it).

 

I have spent up to 200 hours preparing for the Awards and doing the
presentations (for a single year),

And I am not happy with the  participation.

 

. Daniel

Founder of the ARSlist 1993

Creator of the Awards 1995

RAC 1995 etc.

p.s. and I am contemplating cancelling them due to lack of interest, I give
it until Friday evening

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___

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Re: Arslist Awards, in peril of cancellation

[Richard Copits]

I second that vote...

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation

 

** 

MVP!

 

I vote for Dr. Christopher Strauss. 

 

He is a long contributor to the ARSlist and is greatly overdue. Chris is
on the list constantly and is one of the most helpful Texan's I know.
Thank you Chris for all the support you have given us all.

 

I think everyone should vote for Chris and make it a landslide!!
Come-on all of you regular contributors! Let's finally get Chris Strauss
the MVP!

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, August 12, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Arslist Awards, in peril of cancellation

 

Well, the nominations have not been impressive in numbers

So far, quality yes, numbers  no. To the 0.1% of you that have

Contributed, thank-you.

 

Perhaps the list as a whole feels that the Awards are no longer needed?

 

That those that contribute so much should do so and don't really deserve

some form of recognition for it?

 

That 80% of people on the list can benefit from their knowledge without
ever posting,

even acknowledging the contributions of the other 20% when all it
requires is a few minutes

A year to show their appreciation? Or more accurately the 5-10% that
provide solid technical responses?

 

I don't have the time or energy to try and get the 4400 + subscribers to

Get involved. I will just be disappointed that you don't. (ignore that
there are 8000+ that read it).

 

I have spent up to 200 hours preparing for the Awards and doing the
presentations (for a single year),

And I am not happy with the  participation.

 

... Daniel

Founder of the ARSlist 1993

Creator of the Awards 1995

RAC 1995 etc.

p.s. and I am contemplating cancelling them due to lack of interest, I
give it until Friday evening

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___


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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[William Rentfrow]

I'd like to add that if your Oracle server is separate from your AR
server you absolutely need to change the CLOB storage option to in-row
or else there are severe performance penalties that are a royal pain in
the neck to troubleshoot.

BMC has a white paper with instructions and an Oracle stored procedure
to complete this taks.

Also, this task must be done after installation of the apps.  If you try
doing it before you install the apps and after you install the AR server
the installs "correct" your setting back to the default setting of "F".
I have reported that bug to BMC engineering as recently as yesterday. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, August 15, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 install on Oracle with language packs and unicode:
any tips, pitfalls?

Thanks Axon. I will keep these in mind. We'll be using the same
settings.

There is some confusion about the following oracle
setting:
NLS_LENGTH_SEMANTICS

For unicode (oracle) databases, 7.0.1 install guide says it should be
set to CHAR, 7.1 install guide says it should be set to BYTE.

I'm wondering if one of them is a typo or each one is correct for each
version.

We also had issues changing this setting in oracle. We tried "ALTER.."
to change it, but didn't seem to stick even after restarting oracle. We
also tested setting this as a shell variable and doing sqlplus, but our
session doesn't pick it up. However, I believe this is a server side
setting.


Please say hi to aiping t. and mike f. 


--- Axton <[EMAIL PROTECTED]> wrote:

> The two env vars that matter on the remedy server
> are:
> LC_ALL=en_US.UTF-8
> LANG=en_US.UTF-8
> 
> On the oracle side, we use the AL32UTF8 as the character set with all 
> the NLS stuff set up as America.American.
> 
> Axton Grams
> 
> On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi <[EMAIL PROTECTED]> 
> wrote:
> > Hi all,
> > After a lot of issues trying to add language packs
> to
> > existing ARS 7.1 p2 install, we're starting from scratch and doing a

> > new install (Solaris , Oracle)
> to
> > included most of the language packs available in
> ARS.
> >
> > If anybody has gone through this process and can
> share
> > any lessons learned, caveats, I would appreciate.
> >
> > When it comes to internationalization,
> localization,
> > I've experienced that because all the settings
> have to
> > be just right at multiple levels (OS, database,
> ARS,
> > client) it's a challenge to get it to work.
> >
> > So I'm trying to pick anybody's brain to
> supplement
> > reading through the install guides, release notes
> and
> > what not.
> >
> > Thanks in advance.
> >
> > Oracle 10g Release 10.2.0.4.0 - 64bit SunOS 5.10 (separate box for 
> > ars and db) Installing ARS 7.1 p2
> >
> >
> >
> >
> >
> >
> >
>

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> www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are"
> >
> 
>

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Re: Arslist Awards, in peril of cancellation

[Frank, Gordon M. (CMS/CTR)]

MVP!

 

I vote for Dr. Christopher Strauss. 

 

He is a long contributor to the ARSlist and is greatly overdue. Chris is
on the list constantly and is one of the most helpful Texan's I know.
Thank you Chris for all the support you have given us all.

 

I think everyone should vote for Chris and make it a landslide!!
Come-on all of you regular contributors! Let's finally get Chris Strauss
the MVP!

 

Gordon M. Frank

Remedy Skilled Professional

ITIL V3 Certified

Lockheed Martin

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, August 12, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: ADM:Arslist Awards, in peril of cancellation

 

Well, the nominations have not been impressive in numbers

So far, quality yes, numbers  no. To the 0.1% of you that have

Contributed, thank-you.

 

Perhaps the list as a whole feels that the Awards are no longer needed?

 

That those that contribute so much should do so and don't really deserve

some form of recognition for it?

 

That 80% of people on the list can benefit from their knowledge without
ever posting,

even acknowledging the contributions of the other 20% when all it
requires is a few minutes

A year to show their appreciation? Or more accurately the 5-10% that
provide solid technical responses?

 

I don't have the time or energy to try and get the 4400 + subscribers to

Get involved. I will just be disappointed that you don't. (ignore that
there are 8000+ that read it).

 

I have spent up to 200 hours preparing for the Awards and doing the
presentations (for a single year),

And I am not happy with the  participation.

 

... Daniel

Founder of the ARSlist 1993

Creator of the Awards 1995

RAC 1995 etc.

p.s. and I am contemplating cancelling them due to lack of interest, I
give it until Friday evening

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Re: When Floating license not available, can user modify his own record?

[Rabi Tripathi]

Great material Misi. Thanks.
--- Misi Mladoniczky <[EMAIL PROTECTED]> wrote:

> Hi,
> 
> Users with Read or Floating Read can modify records
> where their name
> appear in the submitter-field.
> 
> This is not neccessarily records created by the user
> in question. When a
> record is created, anything can be specified in the
> submitter-field, at
> least if no restrictions has been put there by the
> application developer.
> 
> As L.J. stated, this all requires that "submitter
> mode locked" has been
> specified for the server.
> 
> The following presentation, which I have held at
> various local RUGs, will
> explain many details conserning how licensing works:
> http://rrr.se/doc/RRR_LicenseManagement.pdf
> 
> Best Regards - Misi, RRR AB,
> http://www.rrr.se
> 
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save
> money by optimizing.
> * RRR|Log - Performance issues or elusive bugs?
> Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language
> translations.
> Find these products, and many free tools and
> utilities, at http://rrr.se.
> 
> > I believe that 'Floating (Read)' and 'Read' should
> function the same, in
> > that if you have submitter mode locked, a Floating
> Read user should still
> > be
> > able to modify records that they createbut I
> haven't tested that for
> > accuracy.
> >
> > -Original Message-
> > From: Action Request System discussion
> list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi
> Tripathi
> > Sent: Thursday, August 07, 2008 6:32 AM
> > To: arslist@ARSLIST.ORG
> > Subject: When Floating license not available, can
> user modify his own
> > record?
> >
> > After a user gets "no floating license available"
> > message, what operations can the user perform?
> >
> > My understanding is that only read and submissions
> are allowed.
> >
> > Not modifications, even if the record being
> modified was submitted by the
> > user and submitter mode is locked. Somebody
> disagrees. I think he is
> > confused and mixing this up with a "Read" license.
> >
> > What do you think, know?
> >
> > Also, does the same rule apply to AR floating as
> well as application (ITSM
> > 7) floating?
> >
> > Thanks in advance.
> >
> >
> >
> >
> >
>

> > ___
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> www.arslist.org Platinum
> > Sponsor:
> > www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> >
>
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> www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are"
> >
> > --
> > This message was scanned by ESVA and is believed
> to be clean.
> >
> 
>
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> www.arslist.org
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> the Answers Are"
> 



  

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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[Rabi Tripathi]

Thanks Axon. I will keep these in mind. We'll be using
the same settings.

There is some confusion about the following oracle
setting:
NLS_LENGTH_SEMANTICS

For unicode (oracle) databases, 7.0.1 install guide
says it should be set to CHAR, 7.1 install guide says
it should be set to BYTE.

I'm wondering if one of them is a typo or each one is
correct for each version.

We also had issues changing this setting in oracle. We
tried "ALTER.." to change it, but didn't seem to stick
even after restarting oracle. We also tested setting
this as a shell variable and doing sqlplus, but our
session doesn't pick it up. However, I believe this is
a server side setting.


Please say hi to aiping t. and mike f. 


--- Axton <[EMAIL PROTECTED]> wrote:

> The two env vars that matter on the remedy server
> are:
> LC_ALL=en_US.UTF-8
> LANG=en_US.UTF-8
> 
> On the oracle side, we use the AL32UTF8 as the
> character set with all
> the NLS stuff set up as America.American.
> 
> Axton Grams
> 
> On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi
> <[EMAIL PROTECTED]> wrote:
> > Hi all,
> > After a lot of issues trying to add language packs
> to
> > existing ARS 7.1 p2 install, we're starting from
> > scratch and doing a new install (Solaris , Oracle)
> to
> > included most of the language packs available in
> ARS.
> >
> > If anybody has gone through this process and can
> share
> > any lessons learned, caveats, I would appreciate.
> >
> > When it comes to internationalization,
> localization,
> > I've experienced that because all the settings
> have to
> > be just right at multiple levels (OS, database,
> ARS,
> > client) it's a challenge to get it to work.
> >
> > So I'm trying to pick anybody's brain to
> supplement
> > reading through the install guides, release notes
> and
> > what not.
> >
> > Thanks in advance.
> >
> > Oracle 10g Release 10.2.0.4.0 - 64bit
> > SunOS 5.10 (separate box for ars and db)
> > Installing ARS 7.1 p2
> >
> >
> >
> >
> >
> >
> >
>
___
> > UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are"
> >
> 
>
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> www.arslist.org
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> the Answers Are"
> 



  

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Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[Axton]

The two env vars that matter on the remedy server are:
LC_ALL=en_US.UTF-8
LANG=en_US.UTF-8

On the oracle side, we use the AL32UTF8 as the character set with all
the NLS stuff set up as America.American.

Axton Grams

On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
> Hi all,
> After a lot of issues trying to add language packs to
> existing ARS 7.1 p2 install, we're starting from
> scratch and doing a new install (Solaris , Oracle) to
> included most of the language packs available in ARS.
>
> If anybody has gone through this process and can share
> any lessons learned, caveats, I would appreciate.
>
> When it comes to internationalization, localization,
> I've experienced that because all the settings have to
> be just right at multiple levels (OS, database, ARS,
> client) it's a challenge to get it to work.
>
> So I'm trying to pick anybody's brain to supplement
> reading through the install guides, release notes and
> what not.
>
> Thanks in advance.
>
> Oracle 10g Release 10.2.0.4.0 - 64bit
> SunOS 5.10 (separate box for ars and db)
> Installing ARS 7.1 p2
>
>
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

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Re: Password Management in 7.1 Patch 002

[Decou, Candace M]

Yes - we have the identical environment and the same problem.  I'm sure
the answer is to upgrade to some more current patch and I believe we are
in the process of that, but for now this is the exact (mis)behavior I
have seen for a long time.

:-)

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Thursday, August 14, 2008 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Password Management in 7.1 Patch 002

 

** 

Hello All,

We are trying to implement the Password Management functionality in 7.1
Patch 002.

I have enabled the functionality and it works well, as long as you don't
try it via the mid-tier, I checked and our mid-tier is also 7.1 Patch
002.

Even though for testing, I set a test account to "Require Password
Change on Next Login", it doesn't prompt for password change when
accessing via the mid-tier.

Has anyone else experienced this issue?

 

Thanks,

 

Jase

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Re: Permissions question.....

[strauss]

Your fundamental decision will be whether to go single-tenancy or
multi-tenancy in the application, since that affects all of the
company-level permissions (not roles) on tickets and work logs. It is
made more complicated by the fact that the multi-tenancy implemented in
ITSM 7 is only half-baked, so it can cause as many problems as it
solves.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 6:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.

 

** 

We finally have our system built and are starting to think about
permissions

for the users. Is there a central place where the possible permissions
are

listed or described? I've tried to scan the manuals but didn't find
anything

like that...but maybe I wasn't looking in the right placebut are
they listed

anywhere or just spread out throughout the ton of manuals...? Thanks!



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message.

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ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

[Rabi Tripathi]

Hi all,
After a lot of issues trying to add language packs to
existing ARS 7.1 p2 install, we're starting from
scratch and doing a new install (Solaris , Oracle) to
included most of the language packs available in ARS.

If anybody has gone through this process and can share
any lessons learned, caveats, I would appreciate.

When it comes to internationalization, localization,
I've experienced that because all the settings have to
be just right at multiple levels (OS, database, ARS,
client) it's a challenge to get it to work.

So I'm trying to pick anybody's brain to supplement
reading through the install guides, release notes and
what not.

Thanks in advance.

Oracle 10g Release 10.2.0.4.0 - 64bit 
SunOS 5.10 (separate box for ars and db)
Installing ARS 7.1 p2




  

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Re: Permissions question.....

[Richard Copits]

If someone could point me to where it might be downloaded that would be

greatly appreciated!

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Barb Wagner
Sent: Friday, August 15, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.

 


BMC also has a handy tool that calculates the permissions for you based on the 
type of work your users will need to do ... maybe someone on the list knows 
where it is available for download? (I don't remember where I got it at... 
maybe a training class?) 

Barb Wagner
IBM Global Services
218-828-4135
[EMAIL PROTECTED]




Richard Copits <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  

08/15/2008 08:44 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc


Subject

Re: Permissions question.

 






** 
Outstanding! Thank you – that’s exactly it. I must have totally missed that. 
  
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question. 
  
** 
In the ITSM Config Guide look at chapter 5 permissions and roles. 
  
Within the application:  From the home page click Application Administration 
Console, then select the  Custom Configuration tab. 
Select Foundation, People, People.  On any Person Record click the Login/Access 
Details tab, then click the Update Permission Groups button. 
You can browse permission groups from the dialog box.  As you select them a 
description of the abilities will be presented in the text box below your 
selection. 
  

-- 

Chris Danaceau 

This e-mail and its attachments are confidential and solely for the intended 
addressee(s). Do not share or use them without Fannie Mae’s approval. If 
received in error, contact the sender and delete them. 
  
  

 




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question. 
** 
Right out of the box ITSM….no changes at all….brand spankin’ new.. 
  
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question. 
  
** 
Is this an in house developed system or an ITSM implementation? 
  

-- 

Chris Danaceau 

This e-mail and its attachments are confidential and solely for the intended 
addressee(s). Do not share or use them without Fannie Mae’s approval. If 
received in error, contact the sender and delete them. 
  
  

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question. 
** 
We finally have our system built and are starting to think about permissions 
for the users. Is there a central place where the possible permissions are 
listed or described? I’ve tried to scan the manuals but didn’t find anything 
like that…but maybe I wasn’t looking in the right place….but are they listed 
anywhere or just spread out throughout the ton of manuals…? Thanks! 


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers 
Are" html___ 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers 
Are" html___ 
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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. 
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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized

Re: Permissions question.....

[Barb Wagner]

BMC also has a handy tool that calculates the permissions for you based on 
the type of work your users will need to do ... maybe someone on the list 
knows where it is available for download? (I don't remember where I got it 
at... maybe a training class?)

Barb Wagner
IBM Global Services
218-828-4135
[EMAIL PROTECTED]




Richard Copits <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/15/2008 08:44 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Permissions question.






** 
Outstanding! Thank you – that’s exactly it. I must have totally missed 
that.
 
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.
 
** 
In the ITSM Config Guide look at chapter 5 permissions and roles.
 
Within the application:  From the home page click Application 
Administration Console, then select the  Custom Configuration tab.
Select Foundation, People, People.  On any Person Record click the 
Login/Access Details tab, then click the Update Permission Groups button.
You can browse permission groups from the dialog box.  As you select them 
a description of the abilities will be presented in the text box below 
your selection.
 
-- 
Chris Danaceau
This e-mail and its attachments are confidential and solely for the 
intended addressee(s). Do not share or use them without Fannie Mae’s 
approval. If received in error, contact the sender and delete them.
 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.
** 
Right out of the box ITSM….no changes at all….brand spankin’ new..
 
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.
 
** 
Is this an in house developed system or an ITSM implementation?
 
-- 
Chris Danaceau
This e-mail and its attachments are confidential and solely for the 
intended addressee(s). Do not share or use them without Fannie Mae’s 
approval. If received in error, contact the sender and delete them.
 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.
** 
We finally have our system built and are starting to think about 
permissions
for the users. Is there a central place where the possible permissions are
listed or described? I’ve tried to scan the manuals but didn’t find 
anything
like that…but maybe I wasn’t looking in the right place….but are they 
listed
anywhere or just spread out throughout the ton of manuals…? Thanks!


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___ 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: 
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html___ 


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 

Re: Permissions question.....

[Richard Copits]

Outstanding! Thank you - that's exactly it. I must have totally missed
that.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.

 

** 

In the ITSM Config Guide look at chapter 5 permissions and roles.

 

Within the application:  From the home page click Application
Administration Console, then select the  Custom Configuration tab.

Select Foundation, People, People.  On any Person Record click the
Login/Access Details tab, then click the Update Permission Groups
button.

You can browse permission groups from the dialog box.  As you select
them a description of the abilities will be presented in the text box
below your selection.

 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.

** 

Right out of the box ITSMno changes at allbrand spankin' new..

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.

 

** 

Is this an in house developed system or an ITSM implementation?

 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.

** 

We finally have our system built and are starting to think about
permissions

for the users. Is there a central place where the possible permissions
are

listed or described? I've tried to scan the manuals but didn't find
anything

like that...but maybe I wasn't looking in the right placebut are
they listed

anywhere or just spread out throughout the ton of manuals...? Thanks!



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Portions of this message may be confidential under an exemption to
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html___ 



Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
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this message.

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Re: I am new to ARS I need help

[Frank Caruso]

I stand corrected  :)
Pasting is not limited in 6.3p3 but it is in 7.1p3.

Thank you

On Fri, Aug 15, 2008 at 9:30 AM, Carey Matthew Black <[EMAIL PROTECTED]>wrote:

> Frank,
>
> When you type character by character I think the UT always limited the
> total length to the size of the field. (I just tested a v6.3 patch 3
> UT and it limited the number of characters I can type into a field to
> 16. However, I can paste more than 16 into the field and copy it back
> out again too.)
>
> IMHO:
> The problem is when you paste a string that is to long for the
> remaining space in the field. The Paste operation does not truncate
> the string to the (correct) max length of the field after the strings
> are added to the field.
>
> And while it "might have always been that way" it does not make it any
> less of a bug in my book.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On Fri, Aug 15, 2008 at 9:16 AM, Frank Caruso <[EMAIL PROTECTED]>
> wrote:
> >
> > **
> > We just started playing with WUT (Windows User Tool) 7.1p3 and found that
> it behaves differently from 6.3 WUT in that it restricts the number of
> characters that can be entered into a field based on the actual field size
> (database Size). So if you have a field defined as 50 and try and paste (or
> type) in more it blocks the extra characters. This is happening on both
> Regular and Display only forms.
> >
> > Not sure what version of WUT you are on but maybe that is a solution.
> >
> > Frank
> >
> >> >   On Thu, Aug 14, 2008 at 8:00 PM, gok's
> >> >   <[EMAIL PROTECTED]> wrote:
> >> >
> >> > There is a charcter field and data input is 254
> >> > which I gave and when I try
> >> > to cut copy paste like more than 254 it's taking
> >> > ...I in't want that
> >> > .what i want is when ever any user is trying to
> >> > cut copy more than 254 it
> >> > should show error message ...lister
> >> > ...guru's..pandits ..can you help me put
> >> > here.
> >> >
> >> > TQ
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

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Re: Permissions question.....

[Danaceau, Chris]

In the ITSM Config Guide look at chapter 5 permissions and roles.
 
Within the application:  From the home page click Application
Administration Console, then select the  Custom Configuration tab.
Select Foundation, People, People.  On any Person Record click the
Login/Access Details tab, then click the Update Permission Groups
button.
You can browse permission groups from the dialog box.  As you select
them a description of the abilities will be presented in the text box
below your selection.
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.


** 

Right out of the box ITSMno changes at allbrand spankin' new..

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.

 

** 

Is this an in house developed system or an ITSM implementation?

 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.

** 

We finally have our system built and are starting to think about
permissions

for the users. Is there a central place where the possible permissions
are

listed or described? I've tried to scan the manuals but didn't find
anything

like that...but maybe I wasn't looking in the right placebut are
they listed

anywhere or just spread out throughout the ton of manuals...? Thanks!



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

___
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Re: I am new to ARS I need help

[Carey Matthew Black]

Frank,

When you type character by character I think the UT always limited the
total length to the size of the field. (I just tested a v6.3 patch 3
UT and it limited the number of characters I can type into a field to
16. However, I can paste more than 16 into the field and copy it back
out again too.)

IMHO:
The problem is when you paste a string that is to long for the
remaining space in the field. The Paste operation does not truncate
the string to the (correct) max length of the field after the strings
are added to the field.

And while it "might have always been that way" it does not make it any
less of a bug in my book.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Fri, Aug 15, 2008 at 9:16 AM, Frank Caruso <[EMAIL PROTECTED]> wrote:
>
> **
> We just started playing with WUT (Windows User Tool) 7.1p3 and found that it 
> behaves differently from 6.3 WUT in that it restricts the number of 
> characters that can be entered into a field based on the actual field size 
> (database Size). So if you have a field defined as 50 and try and paste (or 
> type) in more it blocks the extra characters. This is happening on both 
> Regular and Display only forms.
>
> Not sure what version of WUT you are on but maybe that is a solution.
>
> Frank
>
>> >   On Thu, Aug 14, 2008 at 8:00 PM, gok's
>> >   <[EMAIL PROTECTED]> wrote:
>> >
>> > There is a charcter field and data input is 254
>> > which I gave and when I try
>> > to cut copy paste like more than 254 it's taking
>> > ...I in't want that
>> > .what i want is when ever any user is trying to
>> > cut copy more than 254 it
>> > should show error message ...lister
>> > ...guru's..pandits ..can you help me put
>> > here.
>> >
>> > TQ

___
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Re: Permissions question.....

[Richard Copits]

Right out of the box ITSMno changes at allbrand spankin' new..

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.

 

** 

Is this an in house developed system or an ITSM implementation?

 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.

** 

We finally have our system built and are starting to think about
permissions

for the users. Is there a central place where the possible permissions
are

listed or described? I've tried to scan the manuals but didn't find
anything

like that...but maybe I wasn't looking in the right placebut are
they listed

anywhere or just spread out throughout the ton of manuals...? Thanks!



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Permissions question.....

[Danaceau, Chris]

Is this an in house developed system or an ITSM implementation?
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.


** 

We finally have our system built and are starting to think about
permissions

for the users. Is there a central place where the possible permissions
are

listed or described? I've tried to scan the manuals but didn't find
anything

like that...but maybe I wasn't looking in the right placebut are
they listed

anywhere or just spread out throughout the ton of manuals...? Thanks!



Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. __Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: I am new to ARS I need help

[Frank Caruso]

We just started playing with WUT (Windows User Tool) 7.1p3 and found that it
behaves differently from 6.3 WUT in that it restricts the number of
characters that can be entered into a field based on the actual field size
(database Size). So if you have a field defined as 50 and try and paste (or
type) in more it blocks the extra characters. This is happening on both
Regular and Display only forms.

Not sure what version of WUT you are on but maybe that is a solution.

Frank

On Fri, Aug 15, 2008 at 8:34 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Another possibility.  On Submit and Modify use the LENGTH() function to see
> how long the text is, and if it is >254 send an error message.
>
> Dwayne Martin
> James Madison University
>
>  Original message 
> >Date: Thu, 14 Aug 2008 20:26:32 -0700
> >From: Rick Cook <[EMAIL PROTECTED]>
> >Subject: Re: I am new to ARS I need help
> >To: arslist@ARSLIST.ORG
> >
> >   **
> >   This may not seem so, but AR System has functioned
> >   that way for many years, and so it is not a bug.
> >
> >   The only ways to get the excess data out of the
> >   field are:
> >
> >   1)  Go into the DB and remove it there (recommended
> >   for DBAs only)
> >   2)  Increase the size of the field to accommodate
> >   the size of the data (consider the performance
> >   impact first)
> >   3)  Use one of the tools/utilities designed for
> >   situations like this.  Search BMC's Developer
> >   Network or the ARSList archives for more information
> >   on that.
> >
> >   In the meantime, don't do the cut/paste any more
> >   until you can verify that the field will hold the
> >   data being pasted.
> >
> >   Rick
> >
> >   On Thu, Aug 14, 2008 at 8:00 PM, gok's
> >   <[EMAIL PROTECTED]> wrote:
> >
> > There is a charcter field and data input is 254
> > which I gave and when I try
> > to cut copy paste like more than 254 it's taking
> > ...I in't want that
> > .what i want is when ever any user is trying to
> > cut copy more than 254 it
> > should show error message ...lister
> > ...guru's..pandits ..can you help me put
> > here.
> >
> > TQ
> > --
> > View this message in context:
> >
> http://www.nabble.com/I-am-new-to-ARS-I-need-help-tp18947556p18947556.html
> > Sent from the ARS (Action Request System) mailing
> > list archive at Nabble.com.
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at
> > www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist:
> > "Where the Answers Are"
> >
> >   __Platinum Sponsor: www.rmsportal.com ARSlist:
> >   "Where the Answers Are" html___
>
>
> ___
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>

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Re: I am new to ARS I need help

[Dwayne Martin]

Another possibility.  On Submit and Modify use the LENGTH() function to see how 
long the text is, and if it is >254 send an error message.

Dwayne Martin
James Madison University

 Original message 
>Date: Thu, 14 Aug 2008 20:26:32 -0700
>From: Rick Cook <[EMAIL PROTECTED]>  
>Subject: Re: I am new to ARS I need help  
>To: arslist@ARSLIST.ORG
>
>   **
>   This may not seem so, but AR System has functioned
>   that way for many years, and so it is not a bug. 
>
>   The only ways to get the excess data out of the
>   field are:
>
>   1)  Go into the DB and remove it there (recommended
>   for DBAs only)
>   2)  Increase the size of the field to accommodate
>   the size of the data (consider the performance
>   impact first)
>   3)  Use one of the tools/utilities designed for
>   situations like this.  Search BMC's Developer
>   Network or the ARSList archives for more information
>   on that.
>
>   In the meantime, don't do the cut/paste any more
>   until you can verify that the field will hold the
>   data being pasted.
>
>   Rick
>
>   On Thu, Aug 14, 2008 at 8:00 PM, gok's
>   <[EMAIL PROTECTED]> wrote:
>
> There is a charcter field and data input is 254
> which I gave and when I try
> to cut copy paste like more than 254 it's taking
> ...I in't want that
> .what i want is when ever any user is trying to
> cut copy more than 254 it
> should show error message ...lister
> ...guru's..pandits ..can you help me put
> here.
>
> TQ
> --
> View this message in context:
> http://www.nabble.com/I-am-new-to-ARS-I-need-help-tp18947556p18947556.html
> Sent from the ARS (Action Request System) mailing
> list archive at Nabble.com.
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist:
> "Where the Answers Are"
>
>   __Platinum Sponsor: www.rmsportal.com ARSlist:
>   "Where the Answers Are" html___

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Permissions question.....

[Richard Copits]

We finally have our system built and are starting to think about
permissions

for the users. Is there a central place where the possible permissions
are

listed or described? I've tried to scan the manuals but didn't find
anything

like that...but maybe I wasn't looking in the right placebut are
they listed

anywhere or just spread out throughout the ton of manuals...? Thanks!



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"