Robert02 Kern is out of the office.

[Robert . 2 . Kern]

I will be out of the office starting  12.09.2008 and will not return until
22.09.2008.

Service Desk: Janker August
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janker August,
Janette Galvan-Diaz

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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SRM - AOT with template

[Raido Oja]

Hi,

In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being applied on the incident. Should I assume that somethings
gone wrong with the install? My understanding was that if I am registering a
template with the AOT, it will be applied to the incident in addition to the
mapped fields. Can someone confirm that my understanding is correct.

Thanks,

Raido

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Re: Can't install ARS 7.1 on SLES 10

[James Pifer]

On Thu, 2008-09-11 at 20:23 -0400, James Pifer wrote:
> I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1
> 32bit and SLES 10 SP2 64 bit. On both systems I get about the same
> error:
> # ./ar_install
> 
> ./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not
> found
> ./ar_install: line 6394: =0: command not found
> expr: syntax error
> expr: syntax error
> Operating System must be   or later
> 
> AR System installation terminated at .
> 
> 
> It apparently doesn't recognize the OS. I've tried the support site and
> googling and have yet to find a solution. Anyone no what the problem is?

I modified the installation script at line 4578 and changed this:
_VERSION="${_THIS_VER}SUSE"
to
_VERSION="10SUSE"

Although I haven't gone through the whole install yet, it now seems to
start properly. 

James

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ITSM7

[Matthew Sibley]

Hi all
 
Fusion have a contract requirement for a experienced Remedy Consultant
with good knowledge of ITSM7 based in the UK.
 
If anyone is interested please contact me offlist. This would initially
be a 6 month engagement and regrettably we cannot sponsor work permits
on this occasion.
 
Regards
Matt
 

Matthew Sibley

Resource Manager - Fusion Resource Management

Fusion Business Solutions (UK) Ltd

Office: +44 (0) 20 8814 4888 

DDI: +44 (0) 20 8814 4843

Mobile: +44 (0) 7814 410 123

Connect on LinkedIn?

Go to: http://www.linkedin.com/pub/0/170/a52
http://www.linkedin.com/pub/0/170/a52> 

 

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Job: Remedy Admin - Right to Hire - New Jersey // Kforce

[Kitchen, Joshua T]

Dear List,
 
4 Month Contract to Hire in Lyndhurst, New Jersey.  Candidate must have
7.x experience.  Conversion salary is between 70-75K.  Only need someone
with 2 years experience.
 
What our client does:
Specializes in accounting and advisory services. Other services offered
include auditing, taxes, transaction advisory, business risk, technology
and security risk and transaction support. 
 
Project Description 

* Perform 3rd tier application support for Remedy 
* Maintain centralized data elements for all application environments
(i.e.-initial group setup, initial user id setup, categorizations,etc..)

*Act as a liaison to the 2nd tier application support group (TAC) who
manages Application Outages (both scheduled and unscheduled) as well as
provides ongoing knowledge transfer of advanced product functions 
*Prepare and distribute user communications related to Remedy 
*Coordinate the preparation of the User Acceptance Testing environment 
*Produce and distribute monthly application metrics 
*Conduct pre-production testing of the Remedy product 
*Create Knowledge Content for the application's repositories (Global
Self Help and Product Page) 
*Develop and distribute ad hoc reporting requested by the Product
Manager 

* This candidate would work on the firm's IT Service Management
application. The application is deployed to our IT personnel around the
world (and other business lines) for the purposes of effectively
providing consistent incident, problem and change management. 

Description of day to day tasks 
The candidate will respond to cases assigned to their queue. Case
resolution can involve updating various Remedy data administration
items. Each administrative task is well documented and training will be
provided. An example, might be a new Remedy user id set up. 

This candidate will also be expected to generate standard weekly
reports. Again, the procedures are well documented and involve utilizing
advanced features of excel, and access. Some reporting also involves the
use of SQL Enterprise and Crystal

Description of technical environment 
We are currently planning for a major upgrade to Remedy version 7. The
current platform for Remedy is BMC's AR system v6.3 which resides on a
SQL database, and utilizes wintel servers for the mid-tier applications.
The future state platform is similar however, the application will be
fully web-based utilizing WebSphere and run BMC's Remedy v7.1. 

C. Technical Skills 
Remedy v7 1-2 yrs 
Lotus Notes 1-2 yrs 
Excel -including advanced functions 1-2 yrs 
MS-Access 1-2 yrs 

Crystal Moderate 
SQL Enterprise Moderate 

Respectfully,
 

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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Multiple Instance of ARS 6.3 on Shared database

[Icarus4]

Hello listers,

I'm considering installing multiple instance of ARS 6.3 on the same box.
Instances will share the same database.

Anyone did a performance comparison between single and multiple instances?
Does it bring a better usage of the server resources?

Thanks for sharing.
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Re: Multiple Instance of ARS 6.3 on Shared database

[Easter, David]

> Instances will share the same database.

One thing to consider is that "sharing the same database" appears to
imply that you'll be putting both instances into the same server group -
and server groups aren't supported for multiple instances on the same
physical server.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Icarus4
Sent: Friday, September 12, 2008 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Multiple Instance of ARS 6.3 on Shared database

Hello listers,

I'm considering installing multiple instance of ARS 6.3 on the same box.
Instances will share the same database.

Anyone did a performance comparison between single and multiple
instances?
Does it bring a better usage of the server resources?

Thanks for sharing.
--
View this message in context:
http://www.nabble.com/Multiple-Instance-of-ARS-6.3-on-Shared-database-tp
19414834p19414834.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Job: Remedy Developer - Melbourne/Sydney Australia - Kforce

[Kitchen, Joshua T]

Dear List,
 
I have an interesting opportunity.  Our Client (Client is a Billion
Dollar Organization - Well Established) in Melbourne Australia is
looking for a talented Remedy Developer well versed with V. 7.x to take
a permanent position with them in Australia.  Interviews will take place
between 8:00 PM - 11:00 PM EST due to the hour delay with time zones.
Salary for this position is up to 100K in the Australian Dollar.  In US
Dollars this is close to 86K with full benefits, 401k, life insurance,
short and long term disability, medical, dental, and vision as well as
paid time off.  
 
Cost of living is very close to the Reston, VA market.  Homes are
expensive, however one can rent an apartment fully furnished for close
to 250 Australian a week and be fairly close to Melbourne.  Roughly a 20
minute drive.  My contact lives in Australia right outside of Melbourne
and he will be able to answer all questions you may have about currency,
work environment, cost of living etc.
 
Hope all is well and hope to hear from some of you soon.
 
 

Position Description 

Why is this Position Description being written? 

New Position Replacement Position Position re-designed Position not
previously described 

POSITION DETAILS: 

Position Title: 

REMEDY APPLICATION DEVELOPER 

Division: 

Shared Services 

Business Unit: 

ITS 

Position reports to: (role) 

Specialist Services Team Leader 

Current Incumbent: (name) 

 

Location: include all possible locations 

Melbourne or Sydney 

POSITION PURPOSE: In one or two sentences briefly summarize the overall
purpose of this role, i.e. broadly, what this role does and why 

The Remedy Application Developer is responsible for the overall
architecture and design of Remedy applications and associated Remedy ARS
infrastructure, including the coordination of software patches and
upgrades. The Remedy Application Developer is also responsible for the
development and support of Remedy applications, which include BMC Remedy
ITSM products and custom (bespoke) Remedy applications. Whilst this role
doesn't have any direct reports, the Remedy Application Developer is
responsible for the oversight of the design and approach taken by any
junior Remedy Developers on the team. 

KEY RESPONSIBILITY AREAS(Please list in order of importance) 

Key Position Accountabilities Name the key areas for which the position
is accountable 

% of Total Role 

Major Standards 

What are the key activities or tasks to be carried out? 

Outputs: 

What are the expected end results?

Measures: How are these results measured? 

 

1. Remedy Application Development 

45% 

Development of new (custom) applications and enhancements to existing
applications based on signed off requirements, functional specifications
and statement of work. 

Delivery of application functionality as agreed by the client and as per
KPMG ITS ITIL standards. 

Application Development meets clients' expectations via their sign-off
of the application. 

All development activities tracked via change management tool. 

 

 

Remedy System Analysis and Design 

25% 

Analysis of business requirements, functional design development, and
effort estimates (Statement of Work). This role is responsible for not
only designing applications to be developed by them, but also for the
oversight of design being carried out by other Remedy developers. 

Functional Design and Statement of Work written for all Remedy projects
to be developed by this role. 

Projects to be developed by other developers have had their
documentation and design reviewed by the Remedy Application Developer. 

Functional Design and statement of work documentation are produced for
all Remedy projects. 

 

3. Remedy 3rd Level Support 

15% 

Incident Management - Resolve incidents on Remedy Applications if the
support team escalates to the development team. 

Problem Management - This accountability also includes the analysis of
root cause to problems if the support team is unable to do so, and the
problem is prioritized accordingly. 

Monitor the job queue and assume immediate responsibility for all
incidents that have escalated to the Remedy Development team. 

Analyze problem records that get prioritized highly. 

All Remedy-related incidents resolved in the defined SLA timeframes and
incident records updated accordingly. 

Prioritized problem records updated accordingly with root cause. 

 

4. Remedy system patching and upgrade planning 

10% 

This role is responsible for monitoring the BMC Remedy support website
and advising the team when appropriate software patches or new versions
are available and make recommendations as far as impact and scheduling. 

Visit BMC support website regularly to ensure that client has access to
software and application patches as required. 

Team Leader is notified when patches or upgrades are available in a
timely manner. 

 

 

Bug and Issue Tracking 

5% 

This role is responsible for the coordination of the logging and
reviewing of 

Job: Remedy Architect - Menomonee Falls, WI - Right to Hire - Kforce

[Kitchen, Joshua T]

Dear List,
 
I have had this open for roughly 3 months and we still have not found
the right fit.  I need an individual who wants to be hired.  I cannot
take straight contractors at the moment.  Must have experience with
7.x/ITSM/and Implementing as many modules as possible.
 
Technical Environment:  Unix - Operating System/ Oracle 10g R2 -
Database / Sun Solaris - Application Server
Remedy - Currently 6 People (2 Sr. Developer, 1 Process Manager, 1 BA, 1
QA, 1 Tech Writer)
Version of Remedy:  7.0.2
ITSM Suite Modules: (Asset Management, Change Management, Incident
Management, Service Desk, Service Request Management, Service Level
Management, Problem Management, CMDB 2.0)
 
Questions to ASK yourself:  Give me examples of (Implementation of ITSM
Remedy 7.0, Process of implementing, How you handled challenges when
things didn't want to be changed)
 
Job:   Remedy Architect
 
Location:  Menomonee Falls, WI
 
Salary:  105-120K
 
Duration:  6-12 months CTH
 
Work Authorization:  US Citizen/Green Card/TN-Visa/H1-B
 
Description of Client/Industry: 

Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.  Established in 1962, our client continues to leap
into the future of retailing as America's fastest-growing department
store.

Description of Responsibilities:  

Required Skills: 
5+ years Remedy experience 
7.0 ITSM 
Implementation experience with Asset, Change, Incident, Problem,
SLM, SRM, CMDB
Familiarity with SDLC
Understand Documentation
Strong Personality
Ability to work well in a group

Primary Duties: 
Implementing and Configuration of ITSM Suite for a Service
Responsible for Application Development
 
 

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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Re: Remedy Architect - Menomonee Falls, WI - Right to Hire - Kforce

[Lisa Westerfield]

Joshua - Please email me offline regarding this position.  

 

Thank you,

[EMAIL PROTECTED]

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T
Sent: Friday, September 12, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Job: Remedy Architect - Menomonee Falls, WI - Right to Hire -
Kforce

 

** 

Dear List,

 

I have had this open for roughly 3 months and we still have not found
the right fit.  I need an individual who wants to be hired.  I cannot
take straight contractors at the moment.  Must have experience with
7.x/ITSM/and Implementing as many modules as possible.

 

Technical Environment:  Unix - Operating System/ Oracle 10g R2 -
Database / Sun Solaris - Application Server

Remedy - Currently 6 People (2 Sr. Developer, 1 Process Manager, 1 BA, 1
QA, 1 Tech Writer)

Version of Remedy:  7.0.2

ITSM Suite Modules: (Asset Management, Change Management, Incident
Management, Service Desk, Service Request Management, Service Level
Management, Problem Management, CMDB 2.0)

 

Questions to ASK yourself:  Give me examples of (Implementation of ITSM
Remedy 7.0, Process of implementing, How you handled challenges when
things didn't want to be changed)

 

Job:   Remedy Architect

 

Location:  Menomonee Falls, WI

 

Salary:  105-120K

 

Duration:  6-12 months CTH

 

Work Authorization:  US Citizen/Green Card/TN-Visa/H1-B

 

Description of Client/Industry: 

Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.  Established in 1962, our client continues to leap
into the future of retailing as America's fastest-growing department
store.

Description of Responsibilities:  

Required Skills: 
5+ years Remedy experience 

7.0 ITSM 

Implementation experience with Asset, Change, Incident, Problem,
SLM, SRM, CMDB

Familiarity with SDLC

Understand Documentation

Strong Personality

Ability to work well in a group

Primary Duties: 
Implementing and Configuration of ITSM Suite for a Service

Responsible for Application Development

 

 

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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Help parsing a string in a set fields

[Shoemaker, Gary]

I am trying to do set a field to specific format using the functions but can 
not get exactly what I want.  It is a 5 character string and  needs  to end up 
as a 5 character string.  The pattern is that I leave all leading 0 and pad 
right up to 3 - the number of leading 0 if leading is more than 1.
Any suggestion on this would be greatly appreciated.
12566 goes to 12000
11456 goes to 11000
10456 goes to 1
09456 goes to 09000
08456 goes to 08000
00956 goes to 00900
00096 goes to 00090
9 goes to 9






However beautiful the strategy, you should occasionally look at the results.

Sir Winston Churchill


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Re: Can't install ARS 7.1 on SLES 10

[Marty.Thorin]

Dear James:
 
The bug simple.  It does a character comparison rather than a number
comparison.  Compare the strings "5.3" versus "5.10".  The fives match.
The dots match.  Three is bigger than one.  Thus you are trying to
install a lower version on a higher server.  I just replaced the
comparison with 1=1 to get it to do what I wanted to happen -- Do it
anyway!
 
Under Solaris there is a similar bug in the disk space logic that I also
'fix'.  (After manually checking, of course.)
 
Have a great weekend,
Thorin



From: Joe DeSouza [mailto:[EMAIL PROTECTED] 
Sent: Thursday, September 11, 2008 7:33 PM
Subject: Re: Can't install ARS 7.1 on SLES 10


**  
 James,

Thats because of a bug in the arsystem install script.. open that script
and there is a line that declares the minimum solaris version.. change
that from 5.10 to one version lower than what you are at, and rerun the
install..

For some reason the installation script interpretes 5.10 as 5.1 which is
why it quits the install with that error. I had faced a similar error
while installing ARS 6.3 on Solars a few years ago and thats exactly
what I did to tweak the script and force it to work..

HOWEVER, make sure that the version of Solaris you are on is compatible
to ARS 7.1 before performing that tweak..

Hope this helps ya..

Cheers  

Joe D'Souza 
Remedy Developer / Consultant, 
Shyle Networks,
New Jersey.




- Original Message 
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 8:23:44 PM
Subject: Can't install ARS 7.1 on SLES 10

I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1
32bit and SLES 10 SP2 64 bit. On both systems I get about the same
error:
# ./ar_install

./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not
found
./ar_install: line 6394: =0: command not found
expr: syntax error
expr: syntax error
Operating System must be  or later

AR System installation terminated at .


It apparently doesn't recognize the OS. I've tried the support site and
googling and have yet to find a solution. Anyone no what the problem is?

Thanks,
James

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Re: SRM - AOT with template

[Drew Shuller]

Raido, I don't think it works that way. Are you certain that the fields that
you are mapping questions to belong to the template form? Or do they belong
to the Incident form?

My understanding is that you create the Incident, which then kicks off the
template associated with it.

Drew

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Raido Oja
  Sent: Friday, September 12, 2008 6:16 AM
  To: arslist@ARSLIST.ORG
  Subject: SRM - AOT with template


  **
  Hi,


  In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being applied on the incident. Should I assume that somethings
gone wrong with the install? My understanding was that if I am registering a
template with the AOT, it will be applied to the incident in addition to the
mapped fields. Can someone confirm that my understanding is correct.

  Thanks,

  Raido


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Re: Multiple Instance of ARS 6.3 on Shared database

[Webster, Basil]

We used to have this type of config on a reporting server before. One AR
server was updated weekly (SQL restore) and the other monthly.

I our case there were only read actions happening. The server that it
was on was not a very wow machine (2 x 2ghx CPU, 4 gb RAM) and it
handled it. At the time our DB was at it's largest 80 gb. We used a 3rd
party app as a scheduler which called Crystal reports. We have long
since gone the business objects route so have broken the multi AR
server.

What are you looking at using your server for? Is the server the app and
db server altogether? What DB sizes are you looking at? You can always
put the screws on at db level to use certain cpu's or only a limited
amount or RAM (depending on the functions).

 
Kind Regards,
Basil 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Icarus4
Sent: 12 September 2008 15:05
To: arslist@ARSLIST.ORG
Subject: Multiple Instance of ARS 6.3 on Shared database

Hello listers,

I'm considering installing multiple instance of ARS 6.3 on the same box.
Instances will share the same database.

Anyone did a performance comparison between single and multiple
instances?
Does it bring a better usage of the server resources?

Thanks for sharing.
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Re: SRM - AOT with template

[Mahesh Chandra]

You also need to map the fields on the SRD.

Mahesh

On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja <[EMAIL PROTECTED]> wrote:

> ** Hi,
>
>  In SRM 2.2, I have created a service request that uses an AOT with an
> attached template. However I can't see that the fields preset in the
> template are being applied on the incident. Should I assume that somethings
> gone wrong with the install? My understanding was that if I am registering a
> template with the AOT, it will be applied to the incident in addition to the
> mapped fields. Can someone confirm that my understanding is correct.
>
> Thanks,
>
> Raido
>
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Increasing Entry ID Length

[Smith, Ron [TBC]]

Hi all,
Wanted to bounce this off the group to see if there is an easy and safe
way to increase the size of the Entry-ID Field (1).  We are currently at
a length of six on the Homegrown helpdesk app, and after 10 + years
using it, we are about to roll over ID# 99.  What I want to do is to
increase it to a length of 8.  Problem is that the existing ID's do not
pad out to the full 8 digits.  Is there any utilities out there that
makes this change easy and simple to do.  I am pretty sure I can do this
by exporting the data and massage it and reimport it, but looking for an
easy way to do it.
Thanks in advance.

ARS 6.3 P.20
Win 2K3
SQL Server 2000

Thanks,

Ron Smith
Remedy/Web Developer
Providence Health & Services OR
[EMAIL PROTECTED]
503-216-7866



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Re: SRM - AOT with template

[Raido Oja]

Thanks,

So even if I register that template with the AOT this does not mean that the
template will be automatically applied when an Incident is created from a SR
? I thought I could just specify the classification etc. in the template so
I don't need to map all the fields.

Then what is the point of registering the template with the AOT ?

On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra <[EMAIL PROTECTED]> wrote:

> ** You also need to map the fields on the SRD.
>
> Mahesh
>
> On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja <[EMAIL PROTECTED]> wrote:
>
>> **
>> Hi,
>>
>>  In SRM 2.2, I have created a service request that uses an AOT with an
>> attached template. However I can't see that the fields preset in the
>> template are being applied on the incident. Should I assume that somethings
>> gone wrong with the install? My understanding was that if I am registering a
>> template with the AOT, it will be applied to the incident in addition to the
>> mapped fields. Can someone confirm that my understanding is correct.
>>
>> Thanks,
>>
>> Raido
>>
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>>
>
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Re: Help parsing a string in a set fields

[Chintan Shah]

Hi Gary,

You got my brain cells working on friday...thanks for that. 

Try the following out  for first 5 scenarios.

Set fields on the field that needs to be set in following sequence.

1.LEFTC($FIELD$, 2)
2 RPADC($FIELD$, 5,  "0")

Still working on other scenarios..just wanted to through this out, see if that 
works.

Thanks
Chintan.





--- On Fri, 9/12/08, Shoemaker, Gary <[EMAIL PROTECTED]> wrote:
From: Shoemaker, Gary <[EMAIL PROTECTED]>
Subject: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 7:03 AM

**


 
 



I am trying to do set a field to specific format using the functions but can 
not get exactly what I want.  It is a 5 character string and  needs  to end up 
as a 5 character string.  The pattern is that I leave
all leading 0 and pad right up to 3 - the number of leading 0 if leading is 
more than 1.
Any suggestion on this would be greatly appreciated.
12566 goes to 12000
11456 goes to 11000
10456 goes to 1
09456 goes to 09000
08456 goes to 08000
00956 goes to 00900
00096 goes to 00090
9 goes to 9
 
 
 
 
 
 
However beautiful the strategy, you should occasionally look at the results. 

Sir Winston Churchill



 
 
 
 

 
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Reset id on HPD:Help Desk

[Guillermo Alfredo Torres Barron]

Hi dear listers

I need reset incident id on form HPD:Help Desk, I try reset entry-id on table 
arschema for "HPD:Help Desk" and "Ticket Num Generator" after that reset remedy 
services, but not work, appear the next id of the last request+1 =(

Any idea?

 

We have:

Windows 2003 Advance Server

BMC Datastore Oracle

AR Server 7.1 patch 004

ITSM 7.0.3 patch 008

 

Thanks in advance

Greetings from Mexico City

 

__

Atentamente

Guillermo Alfredo Torres Barrón

Proyectos ARS Remedy

Grupo Financiero Banorte

Calzada de Tlalpan #2980, Col. Ejidos de

Santa Ursula Coapa, C.P. 04850

México, D.F.

Tel Directo: 51746520, ext: 8505-2520

 



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Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
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recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion 
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Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
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any
other information herein, please advise the sender immediately by reply this 
e-mail and delete this e-mail and  its attachments. 
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Email Engine problem listed in the Application Event viewer in Windows

[Reiser, John J]

Hello Listers,
ARS 6.3 Patch 14
AREmail Engine Patch 21
Remote MS SQL2000
Windows 2000


Has anyone ever seen this error message show up after starting the
AREmail Engine?
The AREmail logs stdout.log reports a successful start but no email is
being processed by the system.

Is the RegQueryValueEx function a java command?

Which file is it looking for?


Event Type: Error
Event Source:   AR System Email Engine
Event Category: None
Event ID:   4097
Date:   9/12/2008
Time:   10:35:21 AM
User:   N/A
Computer:   MTN-HOTLINE
Description:
The RegQueryValueEx function failed for the following reason: The system
cannot find the file specified.
. 
TIA,
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

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Re: Reset id on HPD:Help Desk

[Roger Justice]

Try reseting Request ID of HPD:CFG Ticket Num Generator.


-Original Message-
From: Guillermo Alfredo Torres Barron <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 12 Sep 2008 12:08 pm
Subject: Reset id on HPD:Help Desk


** 

Hi dear listers

I need reset incident id on form HPD:Help Desk, I try reset entry-id on table 
arschema for “HPD:Help Desk” and “Ticket Num Generator” after that reset remedy 
services, but not work, appear the next id of the last request+1 =(

Any idea?

 

We have:

Windows 2003 Advance Server

BMC Datastore Oracle

AR Server 7.1 patch 004

ITSM 7.0.3 patch 008

 

Thanks in advance

Greetings from Mexico City

 

__

Atentamente

Guillermo Alfredo Torres Barrón

Proyectos ARS Remedy

Grupo Financiero Banorte

Calzada de Tlalpan #2980, Col. Ejidos de

Santa Ursula Coapa, C.P. 04850

México, D.F.

Tel Directo: 51746520, ext: 8505-2520

 


...
Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para 
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion totalmen
te este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
you must not use, copy, disclose, or take any action based on this message or 
any
other information herein, please advise the sender immediately by reply this 
e-mail and delete this e-mail and its attachments. 
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Re: Help parsing a string in a set fields

[Chintan Shah]

Hi Gary,

Alright..here is the answer for
00956 goes to 00900

If the field you are using is called "Assigned To" then,

An active link with "Run If" of

('Assigned To' LIKE "00%")  AND ( (NOT ('Assigned To' LIKE "000%")) AND (NOT 
('Assigned To' LIKE "%")))

and the "If" Action(in sequence) should be 
1. set fields 
    LEFTC($Assigned To$, 3)
2. set fields
   RPADC($Assigned To$, 5,  "0")
   
I hope you can figure out the last 2 scenarios now(tweaking the above one).

Being a newbie in remedy, I would like to know from rest of list if there is a 
more optimized way of doing this (if it can be done with only 1 active link).

I hope this helps.

Thanks
Chintan.
--- On Fri, 9/12/08, Shoemaker, Gary <[EMAIL PROTECTED]> wrote:
From: Shoemaker, Gary <[EMAIL PROTECTED]>
Subject: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 7:03 AM

**


 
 



I am trying to do set a field to specific format using the functions but can 
not get exactly what I want.  It is a 5 character string and  needs  to end up 
as a 5 character string.  The pattern is that I leave
all leading 0 and pad right up to 3 - the number of leading 0 if leading is 
more than 1.
Any suggestion on this would be greatly appreciated.
12566 goes to 12000
11456 goes to 11000
10456 goes to 1
09456 goes to 09000
08456 goes to 08000
00956 goes to 00900
00096 goes to 00090
9 goes to 9
 
 
 
 
 
 
However beautiful the strategy, you should occasionally look at the results. 

Sir Winston Churchill



 
 
 
 

 
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Re: Help parsing a string in a set fields

[Brian.bishop]

Hi Gary,

 

How about this.

 

As you have leading zeros you must have the numbers in a character field.
Copy them into an integer field to drop the leading zeros and then copy back
to a character field and apply the following logic by doing a character
count.

 

If there is one character left rpad four zeros

If there are two characters rpad by three zeros and replace the last
character with a zero.

If there are three characters left rpad by two zeros and replace the last
two characters with zeros

If there are four characters left rpad by one zeros and replace the last
three characters with zeros

If there are five characters left  replace the last three characters with
zeros

 

Regards

Brian 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: 12 September 2008 17:09
To: arslist@ARSLIST.ORG
Subject: Re: Help parsing a string in a set fields

 

** 


Hi Gary,

You got my brain cells working on friday...thanks for that. 

Try the following out  for first 5 scenarios.

Set fields on the field that needs to be set in following sequence.

1.LEFTC($FIELD$, 2)
2 RPADC($FIELD$, 5,  "0")

Still working on other scenarios..just wanted to through this out, see if
that works.

Thanks
Chintan.





--- On Fri, 9/12/08, Shoemaker, Gary <[EMAIL PROTECTED]> wrote:

From: Shoemaker, Gary <[EMAIL PROTECTED]>
Subject: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 7:03 AM

** 

I am trying to do set a field to specific format using the functions but can
not get exactly what I want.  It is a 5 character string and  needs  to end
up as a 5 character string.  The pattern is that I leave all leading 0 and
pad right up to 3 - the number of leading 0 if leading is more than 1.

Any suggestion on this would be greatly appreciated.

12566 goes to 12000

11456 goes to 11000

10456 goes to 1

09456 goes to 09000

08456 goes to 08000

00956 goes to 00900

00096 goes to 00090

9 goes to 9

 

 

 

 

 

 

However beautiful the strategy, you should occasionally look at the results.


Sir Winston Churchill

 

 

 

 

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Approval Server issue

[Begosh, Kevin]

List,
I just upgraded to AR Server 7.1 patch 4 and subsequently Approval
Server 7.1 patch 4.  When a change request is being processed and a
approval is suppose to be attached to it the approval process just hangs
up and does not do anything.  Has anyone every had this happened before.
 
We are Solaris Server, Oracle DB, 
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 

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Re: Increasing Entry ID Length

[Carey Matthew Black]

Ron,

I would think that any DBA should be able to get the job done. (And
much faster than going through the ARS server.)

However, while you are at it... I would suggest that you change the
length back to 15 so that you never have to do this again.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Sep 12, 2008 at 10:53 AM, Smith, Ron [TBC]
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi all,
> Wanted to bounce this off the group to see if there is an easy and safe way
> to increase the size of the Entry-ID Field (1).  We are currently at a
> length of six on the Homegrown helpdesk app, and after 10 + years using it,
> we are about to roll over ID# 99.  What I want to do is to increase it
> to a length of 8.  Problem is that the existing ID's do not pad out to the
> full 8 digits.  Is there any utilities out there that makes this change easy
> and simple to do.  I am pretty sure I can do this by exporting the data and
> massage it and reimport it, but looking for an easy way to do it.
>
> Thanks in advance.
>
> ARS 6.3 P.20
> Win 2K3
> SQL Server 2000
>
> Thanks,
>
> Ron Smith
> Remedy/Web Developer
> Providence Health & Services OR
> [EMAIL PROTECTED]
> 503-216-7866
>
> DISCLAIMER:
> This message is intended for the sole use of the addressee, and may contain
> information that is privileged, confidential and exempt from disclosure
> under applicable law. If you are not the addressee you are hereby notified
> that you may not use, copy, disclose, or distribute to anyone the message or
> any information contained in the message. If you have received this message
> in error, please immediately advise the sender by reply email and delete
> this message.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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View Fields in Search Mode....

[Kemes, Lisa]

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes 
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]



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Re: View Fields in Search Mode....

[Kemes, Lisa]

To be more specific, I'm try to run some html code to do:
 
mailto:[EMAIL PROTECTED] ">Email  Only the
email address is going to be dynamic and determined by a temp field.
 
AR Server 7.0.1 Patch3
Windows 2003 Server
 
 
Lisa 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 1:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode


** 

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: View Fields in Search Mode....

[Kaiser, Norm E Civ USAF AFMC 96CS/SCCE]

Why not open the form in dialog mode?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode

** 

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: Increasing Entry ID Length

[Craig Carter]

You may want to consider setting it to 0.  We have one of our forms in
our system set to 0 with a prefix.  That basically gives you ISS1, ISS2,
ect, and it automatically grows one character when it needs to ISS10,
ISS100, ISS1000, etc.

Since it sounds like your IDs are all numeric and you are approaching
99, setting it to zero should effectively cause it to roll over to
100 without any problem and it may also benefit you since you may
have associations to those original IDs depending on how that home-grown
app was built.  If you arbitrarily go in and convert all of them and add
leading zeros, you could break those associations.

I'm not sure if converting an existing fixed size to 0 is possible but
it could be the magic bullet you are looking for.

//SIGNED//
Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 12, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Increasing Entry ID Length

Ron,

I would think that any DBA should be able to get the job done. (And
much faster than going through the ARS server.)

However, while you are at it... I would suggest that you change the
length back to 15 so that you never have to do this again.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Sep 12, 2008 at 10:53 AM, Smith, Ron [TBC]
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi all,
> Wanted to bounce this off the group to see if there is an easy and
safe way
> to increase the size of the Entry-ID Field (1).  We are currently at a
> length of six on the Homegrown helpdesk app, and after 10 + years
using it,
> we are about to roll over ID# 99.  What I want to do is to
increase it
> to a length of 8.  Problem is that the existing ID's do not pad out to
the
> full 8 digits.  Is there any utilities out there that makes this
change easy
> and simple to do.  I am pretty sure I can do this by exporting the
data and
> massage it and reimport it, but looking for an easy way to do it.
>
> Thanks in advance.
>
> ARS 6.3 P.20
> Win 2K3
> SQL Server 2000
>
> Thanks,
>
> Ron Smith
> Remedy/Web Developer
> Providence Health & Services OR
> [EMAIL PROTECTED]
> 503-216-7866
>
> DISCLAIMER:
> This message is intended for the sole use of the addressee, and may
contain
> information that is privileged, confidential and exempt from
disclosure
> under applicable law. If you are not the addressee you are hereby
notified
> that you may not use, copy, disclose, or distribute to anyone the
message or
> any information contained in the message. If you have received this
message
> in error, please immediately advise the sender by reply email and
delete
> this message.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___


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Re: Help parsing a string in a set fields

[Rockwood, Julie]

Hi Gary,

Along the same line of thought, except that once you've copied your string to 
an integer, you may as well work with the integer. This can be implemented with 
5 active links or filters.

1.   Set ZTmpInteger to OldString and set NewString to  NULL

2.   If ZTmpInteger <10 then set NewString to OldString

3.   If ZTmpInteger>9 AND ZTmpInteger<100 then set NewString to LEFT($ 
OldString$, 4) +  "0"

4.   If ZTmpInteger > 99 AND ( ZTmpInteger < 1000)then set NewString to 
LEFT($ OldString$, 3) +  "00"

5.   If ZTmpInteger > 999 AND ( ZTmpInteger < 1)then set NewString to 
LEFT($ OldString$, 2) +  "000"

BTW, are you going to UserWorld this year?

Julie

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Brian.bishop
Sent: Friday, September 12, 2008 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help parsing a string in a set fields

**
Hi Gary,

How about this.

As you have leading zeros you must have the numbers in a character field. Copy 
them into an integer field to drop the leading zeros and then copy back to a 
character field and apply the following logic by doing a character count.

If there is one character left rpad four zeros
If there are two characters rpad by three zeros and replace the last character 
with a zero.
If there are three characters left rpad by two zeros and replace the last two 
characters with zeros
If there are four characters left rpad by one zeros and replace the last three 
characters with zeros
If there are five characters left  replace the last three characters with zeros

Regards
Brian



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Chintan Shah
Sent: 12 September 2008 17:09
To: arslist@ARSLIST.ORG
Subject: Re: Help parsing a string in a set fields

**
Hi Gary,

You got my brain cells working on friday...thanks for that.

Try the following out  for first 5 scenarios.

Set fields on the field that needs to be set in following sequence.

1.LEFTC($FIELD$, 2)
2 RPADC($FIELD$, 5,  "0")

Still working on other scenarios..just wanted to through this out, see if that 
works.

Thanks
Chintan.





--- On Fri, 9/12/08, Shoemaker, Gary <[EMAIL PROTECTED]> wrote:
From: Shoemaker, Gary <[EMAIL PROTECTED]>
Subject: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 7:03 AM
**
I am trying to do set a field to specific format using the functions but can 
not get exactly what I want.  It is a 5 character string and  needs  to end up 
as a 5 character string.  The pattern is that I leave all leading 0 and pad 
right up to 3 - the number of leading 0 if leading is more than 1.
Any suggestion on this would be greatly appreciated.
12566 goes to 12000
11456 goes to 11000
10456 goes to 1
09456 goes to 09000
08456 goes to 08000
00956 goes to 00900
00096 goes to 00090
9 goes to 9






However beautiful the strategy, you should occasionally look at the results.
Sir Winston Churchill




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Re: View Fields in Search Mode....

[Leonard Neely]

Or, you could have an active link do a Set Fields on Window Loaded.

Leonard

-Original Message-
From: Action Request System discussion list(ARSList)
[ mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E Civ USAF AFMC
96CS/SCCE
Sent: Friday, September 12, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

Why not open the form in dialog mode?

-Original Message-
From: Action Request System discussion list(ARSList)
[ mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode

**

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Help parsing a string in a set fields

[Carey Matthew Black]

Gary,

Why does RPAD not work?  AKA: RPAD($field$,5,"0")

I must not understand something about your question?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Sep 12, 2008 at 10:03 AM, Shoemaker, Gary <[EMAIL PROTECTED]> wrote:
> **
> I am trying to do set a field to specific format using the functions but can
> not get exactly what I want.  It is a 5 character string and  needs  to end
> up as a 5 character string.  The pattern is that I leave all leading 0 and
> pad right up to 3 - the number of leading 0 if leading is more than 1.
> Any suggestion on this would be greatly appreciated.
> 12566 goes to 12000
> 11456 goes to 11000
> 10456 goes to 1
> 09456 goes to 09000
> 08456 goes to 08000
> 00956 goes to 00900
> 00096 goes to 00090
> 9 goes to 9
>
>
>
>
>
>
> However beautiful the strategy, you should occasionally look at the results.
> Sir Winston Churchill

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Re: View Fields in Search Mode....

[Craig Carter]

When you open the form (window open), are you initializing the view
field to $DEFAULT$  ?

We have Active Links that initialize our view fields to $DEFAULT$ when
opened (you obviously have to have the attribute set to the URL) and
they appear to still work even when I open them in search mode.

Craig Carter
Software Engineer, RSP

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode

** 

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: View Fields in Search Mode....

[Kemes, Lisa]

I'm not sure how I could force a user to open up the form in the User
Tool in Dialog Mode.

I can certainly to an active link to do a set fields, but what type of
field would I be setting?  I can't do a text field, a View field doesn't
show up in Search Mode..

I'm thinking about possibly using a button and having the active link
Run Process Command Line = PERFORM-ACTION-OPEN-URL mailto:[EMAIL PROTECTED]
Maybe?
 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely
Sent: Friday, September 12, 2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

Or, you could have an active link do a Set Fields on Window Loaded.

Leonard

-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E Civ USAF AFMC
96CS/SCCE
Sent: Friday, September 12, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

Why not open the form in dialog mode?

-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode

**

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Can't install ARS 7.1 on SLES 10

[Joe DeSouza]

Great.. and I hope it worked for you after that? :-)
 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.



- Original Message 
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 12, 2008 7:51:10 AM
Subject: Re: Can't install ARS 7.1 on SLES 10

On Thu, 2008-09-11 at 20:23 -0400, James Pifer wrote:
> I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1
> 32bit and SLES 10 SP2 64 bit. On both systems I get about the same
> error:
> # ./ar_install
> 
> ./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not
> found
> ./ar_install: line 6394: =0: command not found
> expr: syntax error
> expr: syntax error
> Operating System must be  or later
> 
> AR System installation terminated at .
> 
> 
> It apparently doesn't recognize the OS. I've tried the support site and
> googling and have yet to find a solution. Anyone no what the problem is?

I modified the installation script at line 4578 and changed this:
_VERSION="${_THIS_VER}SUSE"
to
_VERSION="10SUSE"

Although I haven't gone through the whole install yet, it now seems to
start properly. 

James

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Re: View Fields in Search Mode....

[Craig Carter]

Can you do that with a "PERFORM-ACTION-OPEN-URL" instead?  Do you want
it basically to open your Email client with the address filled in?  If
so, I think that will open the associated mail client.

Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

** 
To be more specific, I'm try to run some html code to do:
 
mailto:[EMAIL PROTECTED] ">Email  Only the
email address is going to be dynamic and determined by a temp field.
 
AR Server 7.0.1 Patch3
Windows 2003 Server
 
 
Lisa 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 1:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode


** 

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 


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Re: Can't install ARS 7.1 on SLES 10

[Joe DeSouza]

Thats exactly what it did on Solaris too on ARS version 6.3 if you were on 
solaris 5.10 where the minimum version expected was 5.6.. On tweaking the 
script to a lower ASCII value like 4.0 it worked..
  
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.



- Original Message 
From: Marty.Thorin <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 12, 2008 10:15:54 AM
Subject: Re: Can't install ARS 7.1 on SLES 10

** 
Dear James:
 
The bug simple.  It does a character comparison rather than a number 
comparison.  Compare the strings "5.3" versus "5.10".  The fives match.  The 
dots match.  Three is bigger than one.  Thus you are trying to install a lower 
version on a higher server.  I just replaced the comparison with 1=1 to get it 
to do what I wanted to happen -- Do it anyway!
 
Under Solaris there is a similar bug in the disk space logic that I also 
'fix'.  (After manually checking, of course.)
 
Have a great weekend,
Thorin



From: Joe DeSouza [mailto:[EMAIL PROTECTED] 
Sent: Thursday, September 11, 2008 7:33 PM
Subject: Re: Can't install ARS 7.1 on SLES 10


**  
 James,
Thats because of a bug in the arsystem install script.. open that script and 
there is a line that declares the minimum solaris version.. change that from 
5.10 to one version lower than what you are at, and rerun the install..
For some reason the installation script interpretes 5.10 as 5.1 which is why it 
quits the install with that error. I had faced a similar error while installing 
ARS 6.3 on Solars a few years ago and thats exactly what I did to tweak the 
script and force it to work..
HOWEVER, make sure that the version of Solaris you are on is compatible to ARS 
7.1 before performing that tweak..
Hope this helps ya..
Cheers  
Joe D'Souza 
Remedy Developer / Consultant, 
Shyle Networks,
New Jersey.



- Original Message 
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 8:23:44 PM
Subject: Can't install ARS 7.1 on SLES 10

I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1 32bit and 
SLES 10 SP2 64 bit. On both systems I get about the same error:
# ./ar_install

./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not
found
./ar_install: line 6394: =0: command not found
expr: syntax error
expr: syntax error
Operating System must be  or later

AR System installation terminated at .


It apparently doesn't recognize the OS. I've tried the support site and 
googling and have yet to find a solution. Anyone no what the problem is?

Thanks,
James




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Re: View Fields in Search Mode....

[Kemes, Lisa]

Yes, I just tested the PERFORM-ACTION-OPEN-URL option with a button, and
it works wonderfully!  Thanks so much everyone for helping think this
through!!! 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Friday, September 12, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

Can you do that with a "PERFORM-ACTION-OPEN-URL" instead?  Do you want
it basically to open your Email client with the address filled in?  If
so, I think that will open the associated mail client.

Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

**
To be more specific, I'm try to run some html code to do:
 
mailto:[EMAIL PROTECTED] ">Email  Only the
email address is going to be dynamic and determined by a temp field.
 
AR Server 7.0.1 Patch3
Windows 2003 Server
 
 
Lisa 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 1:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode


** 

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED] 


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Re: View Fields in Search Mode....

[Craig Carter]

View fields show up in search mode but you have to set the value on
open.  You could probably just set the value on window open to the URL
but it sounds like you really want to open the mail client.  If so, just
fire the AL you suggested below on window open or window loaded.

Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

I'm not sure how I could force a user to open up the form in the User
Tool in Dialog Mode.

I can certainly to an active link to do a set fields, but what type of
field would I be setting?  I can't do a text field, a View field doesn't
show up in Search Mode..

I'm thinking about possibly using a button and having the active link
Run Process Command Line = PERFORM-ACTION-OPEN-URL mailto:[EMAIL PROTECTED]
Maybe?
 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely
Sent: Friday, September 12, 2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

Or, you could have an active link do a Set Fields on Window Loaded.

Leonard

-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E Civ USAF AFMC
96CS/SCCE
Sent: Friday, September 12, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: View Fields in Search Mode

Why not open the form in dialog mode?

-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode

**

View fields don't work in Search Mode?  The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or "new"
mode (which I don't want it to).  But my view fields are not working in
Search Mode.  BOO HOO!!

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]


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Re: Increasing Entry ID Length

[Joe DeSouza]

The only problem with that approach is the sort order gets messed up.. Since 
the Entry ID is a character field the sort order would be something like
1
10
2
3
4
5
6
7
8
9
 
That sort of sucks sometimes. You can sort of overcome that by changing your 
sort order of the form to the Create date and have the request id's sorted out 
on a result sequentially but there is sometimes that odd exception where the 
create date of two consecutive records are not what should be expected..

Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.



- Original Message 
From: Craig Carter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 12, 2008 1:24:15 PM
Subject: Re: Increasing Entry ID Length

You may want to consider setting it to 0.  We have one of our forms in
our system set to 0 with a prefix.  That basically gives you ISS1, ISS2,
ect, and it automatically grows one character when it needs to ISS10,
ISS100, ISS1000, etc.

Since it sounds like your IDs are all numeric and you are approaching
99, setting it to zero should effectively cause it to roll over to
100 without any problem and it may also benefit you since you may
have associations to those original IDs depending on how that home-grown
app was built.  If you arbitrarily go in and convert all of them and add
leading zeros, you could break those associations.

I'm not sure if converting an existing fixed size to 0 is possible but
it could be the magic bullet you are looking for.

//SIGNED//
Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 12, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Increasing Entry ID Length

Ron,

I would think that any DBA should be able to get the job done. (And
much faster than going through the ARS server.)

However, while you are at it... I would suggest that you change the
length back to 15 so that you never have to do this again.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Sep 12, 2008 at 10:53 AM, Smith, Ron [TBC]
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi all,
> Wanted to bounce this off the group to see if there is an easy and
safe way
> to increase the size of the Entry-ID Field (1).  We are currently at a
> length of six on the Homegrown helpdesk app, and after 10 + years
using it,
> we are about to roll over ID# 99.  What I want to do is to
increase it
> to a length of 8.  Problem is that the existing ID's do not pad out to
the
> full 8 digits.  Is there any utilities out there that makes this
change easy
> and simple to do.  I am pretty sure I can do this by exporting the
data and
> massage it and reimport it, but looking for an easy way to do it.
>
> Thanks in advance.
>
> ARS 6.3 P.20
> Win 2K3
> SQL Server 2000
>
> Thanks,
>
> Ron Smith
> Remedy/Web Developer
> Providence Health & Services OR
> [EMAIL PROTECTED]
> 503-216-7866
>
> DISCLAIMER:
> This message is intended for the sole use of the addressee, and may
contain
> information that is privileged, confidential and exempt from
disclosure
> under applicable law. If you are not the addressee you are hereby
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> that you may not use, copy, disclose, or distribute to anyone the
message or
> any information contained in the message. If you have received this
message
> in error, please immediately advise the sender by reply email and
delete
> this message.
>
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Re: SRM - AOT with template

[Sabyson Fernandes]

Raido, 

The  template should be applied to the incident when the incident is created. 
This is done via a filter. If you had your categorizations fields populated on 
the incident template, then these fields should be populated on the incident 
form when instantiated. 

Do you have any fields on the incident filled in via the template?

Did you upgrade from a previous version of SRM? There is a bug when an upgrade 
was done, that the SRD question mappings or template values would not get 
applied to SRD's created in older versions of SRM.

Saby


--- On Fri, 9/12/08, Raido Oja <[EMAIL PROTECTED]> wrote:

> From: Raido Oja <[EMAIL PROTECTED]>
> Subject: Re: SRM - AOT with template
> To: arslist@ARSLIST.ORG
> Date: Friday, September 12, 2008, 4:39 PM
> Thanks,
> 
> So even if I register that template with the AOT this does
> not mean that the
> template will be automatically applied when an Incident is
> created from a SR
> ? I thought I could just specify the classification etc. in
> the template so
> I don't need to map all the fields.
> 
> Then what is the point of registering the template with the
> AOT ?
> 
> On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra
> <[EMAIL PROTECTED]> wrote:
> 
> > ** You also need to map the fields on the SRD.
> >
> > Mahesh
> >
> > On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja
> <[EMAIL PROTECTED]> wrote:
> >
> >> **
> >> Hi,
> >>
> >>  In SRM 2.2, I have created a service request that
> uses an AOT with an
> >> attached template. However I can't see that
> the fields preset in the
> >> template are being applied on the incident. Should
> I assume that somethings
> >> gone wrong with the install? My understanding was
> that if I am registering a
> >> template with the AOT, it will be applied to the
> incident in addition to the
> >> mapped fields. Can someone confirm that my
> understanding is correct.
> >>
> >> Thanks,
> >>
> >> Raido
> >>
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> >
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Re: Increasing Entry ID Length

[Craig Carter]

Since they are all numeric, you may be able to create an associated
integer field you could use for the sort but I agree, this can be a pain
at times with character fields.  One of the other downsides is trying to
parse a Request ID like from another string (ie; subject line in an
Email--which we ran into the first time ours rolled over).  If you are
searching for a Request ID in a string, it could be varying lengths so
you can't simply assume 15 characters or in your case, 6 characters.

If you are confident you are not using the existing request ids to
associate with other tables/records, I'd simply increase the field size
and then perform a single SQL update to prefix the correct number of
zeros to all of the existing ID values.

//SIGNED//
Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Friday, September 12, 2008 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Increasing Entry ID Length

** 

The only problem with that approach is the sort order gets messed up..
Since the Entry ID is a character field the sort order would be
something like

1

10

2

3

4

5

6

7

8

9

 

That sort of sucks sometimes. You can sort of overcome that by changing
your sort order of the form to the Create date and have the request id's
sorted out on a result sequentially but there is sometimes that odd
exception where the create date of two consecutive records are not what
should be expected..

 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.


- Original Message 
From: Craig Carter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 12, 2008 1:24:15 PM
Subject: Re: Increasing Entry ID Length

You may want to consider setting it to 0.  We have one of our forms in
our system set to 0 with a prefix.  That basically gives you ISS1, ISS2,
ect, and it automatically grows one character when it needs to ISS10,
ISS100, ISS1000, etc.

Since it sounds like your IDs are all numeric and you are approaching
99, setting it to zero should effectively cause it to roll over to
100 without any problem and it may also benefit you since you may
have associations to those original IDs depending on how that home-grown
app was built.  If you arbitrarily go in and convert all of them and add
leading zeros, you could break those associations.

I'm not sure if converting an existing fixed size to 0 is possible but
it could be the magic bullet you are looking for.

//SIGNED//
Craig Carter
Software Engineer, RSP


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, September 12, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Increasing Entry ID Length

Ron,

I would think that any DBA should be able to get the job done. (And
much faster than going through the ARS server.)

However, while you are at it... I would suggest that you change the
length back to 15 so that you never have to do this again.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Sep 12, 2008 at 10:53 AM, Smith, Ron [TBC]
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi all,
> Wanted to bounce this off the group to see if there is an easy and
safe way
> to increase the size of the Entry-ID Field (1).  We are currently at a
> length of six on the Homegrown helpdesk app, and after 10 + years
using it,
> we are about to roll over ID# 99.  What I want to do is to
increase it
> to a length of 8.  Problem is that the existing ID's do not pad out to
the
> full 8 digits.  Is there any utilities out there that makes this
change easy
> and simple to do.  I am pretty sure I can do this by exporting the
data and
> massage it and reimport it, but looking for an easy way to do it.
>
> Thanks in advance.
>
> ARS 6.3 P.20
> Win 2K3
> SQL Server 2000
>
> Thanks,
>
> Ron Smith
> Remedy/Web Developer
> Providence Health & Services OR
> [EMAIL PROTECTED]
> 503-216-7866
>
> DISCLAIMER:
> This message is intended for the sole use of the addressee, and may
contain
> information that is privileged, confidential and exempt from
disclosure
> under applicable law. If you are not the addressee you are hereby
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> that you may not use, copy, disclose, or distribute to anyone the
message or
> any information contained in the message. If you have received this
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> in error, please immediately advise the sender by reply email and
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> this message.
>
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Caught Exception

[SUBSCRIBE arslist Melissa]

I'm getting several user on our web client that are getting "Caught 
Exception 't.LoadResultList' is null or not an object" when they go to the 
incident mgmt console.  Has anyone seen this before?  I cannot recreate it 
on my machine.


ARS 7.01 patch 5
MidTier  7.01 patch 5

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Re: Email Engine problem listed in the Application Event viewer in Windows

[Reiser, John J]

 Not that I know what caused it or corrected it but my email engine came
back to life.
BMC Support had me run the EmailStart.bat in debug mode which indicated
a successful start up but eventually I saw --- "Email Daemon" Exception
in thread --- repeated over and over on the console (dos cmd window)
I killed that window increased the java heap in the registry to 512 max
and tried to restart Email. Still no joy.

Now, I don't know if this really kick started it or not put I then ran
arsignal -c  and the email started flowing. Maybe it was
just a coincidence and the email was taking a few minutes to start but
it "appears" that I am back online and stable.

Thanks again Joe D.

John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Friday, September 12, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine problem listed in the Application Event viewer in
Windows

Hello Listers,
ARS 6.3 Patch 14
AREmail Engine Patch 21
Remote MS SQL2000
Windows 2000


Has anyone ever seen this error message show up after starting the
AREmail Engine?
The AREmail logs stdout.log reports a successful start but no email is
being processed by the system.

Is the RegQueryValueEx function a java command?

Which file is it looking for?


Event Type: Error
Event Source:   AR System Email Engine
Event Category: None
Event ID:   4097
Date:   9/12/2008
Time:   10:35:21 AM
User:   N/A
Computer:   MTN-HOTLINE
Description:
The RegQueryValueEx function failed for the following reason: The system
cannot find the file specified.
. 
TIA,
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 


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Re: Help parsing a string in a set fields

[Thad K Esser]

Good thing you asked on a Friday  :-)

In one Set Fields, set $Character Field$ to:
RPAD(LEFT($Character Field$, (6 - LENGTH(TRUNC($Character 
Field$))) + (LENGTH(TRUNC($Character Field$)) / 5)), 5,  "0")

Hope that helps.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Shoemaker, Gary" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/12/2008 07:03 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Help parsing a string in a set fields






** 
I am trying to do set a field to specific format using the functions but 
can not get exactly what I want.  It is a 5 character string and  needs to 
end up as a 5 character string.  The pattern is that I leave all leading 0 
and pad right up to 3 - the number of leading 0 if leading is more than 1.
Any suggestion on this would be greatly appreciated.
12566 goes to 12000
11456 goes to 11000
10456 goes to 1
09456 goes to 09000
08456 goes to 08000
00956 goes to 00900
00096 goes to 00090
9 goes to 9
 
 
 
 
 
 
However beautiful the strategy, you should occasionally look at the 
results. 
Sir Winston Churchill
 
 
 
 
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AR System and the DSL.... Is it just me?

[Carey Matthew Black]

All,

Did I miss the memo? (or patch)

The "Definitive Software Library" (DSL) data that ITSM Service Desk
v7.0.02 patch 005 installed with does not appear to have any AR system
(AKA: Remedy) software listed in the DSL.

Is there a patch for the DSL data that includes all of the BMC
software? (I am only seeing "Marimba Tuner" and "Support Magic" on my
"Definitive Software Library Console" for the 'Manufacturer' = "BMC
Software Inc." .)

Is it just me who finds it strange that a software vendor forgets to
add it's own software products to a set of DSL data that it is
distributing? ( Or did I do something wrong and the install is
buggered up in some way?)

Thanks in advance.
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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Re: Approval Server issue

[Chowdhury, Tauf]

Do you have the approval process setup on the Approval Process
Configuration form? Does the approver have Change Approver permission?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Office: 631.858.7765

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, September 12, 2008 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Approval Server issue

 

List,

I just upgraded to AR Server 7.1 patch 4 and subsequently Approval
Server 7.1 patch 4.  When a change request is being processed and a
approval is suppose to be attached to it the approval process just hangs
up and does not do anything.  Has anyone every had this happened before.

 

We are Solaris Server, Oracle DB, 

 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]

 

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This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
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for delivering this e-mail to the intended recipient, you are hereby notified 
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Re: Help parsing a string in a set fields

[Chintan Shah]

Hi Thad,

Thanks a lot

This was what I was trying to figure out from workflow perspective(only 1 
active link and no new fields)...however...lol..it will take me a good amount 
of time to understand this.

Thanks again..

Regards,
Chintan.

--- On Fri, 9/12/08, Thad K Esser <[EMAIL PROTECTED]> wrote:
From: Thad K Esser <[EMAIL PROTECTED]>
Subject: Re: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 11:22 AM

**


Good thing you asked on a Friday
 :-)



In one Set Fields, set $Character Field$
to:

        RPAD(LEFT($Character
Field$, (6 - LENGTH(TRUNC($Character Field$))) + (LENGTH(TRUNC($Character
Field$)) / 5)), 5,  "0")



Hope that helps.

Thad Esser

Remedy Developer

"Argue for your limitations, and sure enough, they're yours."--
Richard Bach








"Shoemaker, Gary"
<[EMAIL PROTECTED]> 

Sent by: "Action Request System
discussion list(ARSList)" 
09/12/2008 07:03 AM



Please respond to

arslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG


cc




Subject
Help parsing a string in a set fields















** 

I am trying to do set a field to
specific format using the functions but can not get exactly what I want.
 It is a 5 character string and  needs  to end up as a 5
character string.  The pattern is that I leave all leading 0 and pad
right up to 3 - the number of leading 0 if leading is more than 1.

Any suggestion on this would be
greatly appreciated.

12566 goes to 12000

11456 goes to 11000

10456 goes to 1

09456 goes to 09000

08456 goes to 08000

00956 goes to 00900

00096 goes to 00090

9 goes to 9

 

 

 

 

 

 

However beautiful the
strategy, you should occasionally look at the results. 

Sir Winston
Churchill

 

 

 

 

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Re: Approval Server issue

[Begosh, Kevin]

Sorry I feel stupid but this issue was issue to fix, I was trolling
through the ar.conf file and noticed that this was there
 
Approval-Server-Suspended: T
 
So I changed that T to F, restarted the AR Server and it works like a
charm.  Something so simple, but if anyone has issue with approval make
sure you check that in your ar.conf file first.
 
Have a good weekend.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 12, 2008 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Server issue


** 

Do you have the approval process setup on the Approval Process
Configuration form? Does the approver have Change Approver permission?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Office: 631.858.7765

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, September 12, 2008 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Approval Server issue

 

List,

I just upgraded to AR Server 7.1 patch 4 and subsequently Approval
Server 7.1 patch 4.  When a change request is being processed and a
approval is suppose to be attached to it the approval process just hangs
up and does not do anything.  Has anyone every had this happened before.

 

We are Solaris Server, Oracle DB, 

 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]

 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
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Re: Help parsing a string in a set fields

[Thad K Esser]

Glad to help.

Working from the inside:
TRUNC($Character Field$) - This takes the character field and 
returns an integer without using a separate integer field, effectively 
chopping off the leading zeros.
 
(LENGTH(TRUNC($Character Field$)) / 5) - Dividing the length of 
that integer by 5 will return 0 if the length is less than 5, or 1 if it 
is exactly 5.  This is used to factor in the case when there are no 
leading zeroes.

The length of the integer (without the leading zeroes) subtracted 
from 6 returns the position of the first non-zero digit.  Add the factor 
above in.

Take the left part of the original string, up to the position 
above.  Any needed zeroes are in the original string.

And then Pad the right of that to a length of 5.

Have a great weekend!

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



Chintan Shah <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/12/2008 12:15 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Help parsing a string in a set fields






** 
Hi Thad,

Thanks a lot

This was what I was trying to figure out from workflow perspective(only 1 
active link and no new fields)...however...lol..it will take me a good 
amount of time to understand this.

Thanks again..

Regards,
Chintan.

--- On Fri, 9/12/08, Thad K Esser <[EMAIL PROTECTED]> wrote:
From: Thad K Esser <[EMAIL PROTECTED]>
Subject: Re: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 11:22 AM

** 
Good thing you asked on a Friday  :-) 

In one Set Fields, set $Character Field$ to: 
RPAD(LEFT($Character Field$, (6 - LENGTH(TRUNC($Character 
Field$))) + (LENGTH(TRUNC($Character Field$)) / 5)), 5,  "0") 

Hope that helps.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 



"Shoemaker, Gary" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
09/12/2008 07:03 AM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Help parsing a string in a set fields








** 
I am trying to do set a field to specific format using the functions but 
can not get exactly what I want.  It is a 5 character string and  needs to 
end up as a 5 character string.  The pattern is that I leave all leading 0 
and pad right up to 3 - the number of leading 0 if leading is more than 1. 

Any suggestion on this would be greatly appreciated. 
12566 goes to 12000 
11456 goes to 11000 
10456 goes to 1 
09456 goes to 09000 
08456 goes to 08000 
00956 goes to 00900 
00096 goes to 00090 
9 goes to 9 
  
  
  
  
  
  
However beautiful the strategy, you should occasionally look at the 
results. 
Sir Winston Churchill 
  
  
  
  
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
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intended recipient, you should delete this message and are hereby notified 
that any disclosure, copying, or distribution of this message is strictly 
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to be a legally binding signature. * 
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Re: Help parsing a string in a set fields

[Chintan Shah]

Thanks once again.
This will make life easier.

Regards,
Chintan.

--- On Fri, 9/12/08, Thad K Esser <[EMAIL PROTECTED]> wrote:
From: Thad K Esser <[EMAIL PROTECTED]>
Subject: Re: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 12:40 PM

**


Glad to help.



Working from the inside:

        TRUNC($Character
Field$) - This takes the character field and returns an integer without
using a separate integer field, effectively chopping off the leading zeros.

        

        (LENGTH(TRUNC($Character
Field$)) / 5) - Dividing the length of that integer by 5 will return 0
if the length is less than 5, or 1 if it is exactly 5.  This is used
to factor in the case when there are no leading zeroes.



        The
length of the integer (without the leading zeroes) subtracted from 6 returns
the position of the first non-zero digit.  Add the factor above in.



        Take
the left part of the original string, up to the position above.  Any
needed zeroes are in the original string.



        And
then Pad the right of that to a length of 5.



Have a great weekend!



Thad Esser

Remedy Developer

"Argue for your limitations, and sure enough, they're yours."--
Richard Bach








Chintan Shah <[EMAIL PROTECTED]>


Sent by: "Action Request System
discussion list(ARSList)" 
09/12/2008 12:15 PM



Please respond to

arslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG


cc




Subject
Re: Help parsing a string in a set fields















** 


Hi Thad,



Thanks a lot



This was what I was trying to figure out from workflow perspective(only
1 active link and no new fields)...however...lol..it will take me a good
amount of time to understand this.



Thanks again..



Regards,

Chintan.



--- On Fri, 9/12/08, Thad K Esser <[EMAIL PROTECTED]>
wrote:

From: Thad K Esser <[EMAIL PROTECTED]>

Subject: Re: Help parsing a string in a set fields

To: arslist@ARSLIST.ORG

Date: Friday, September 12, 2008, 11:22 AM



** 

Good thing you asked on a Friday  :-) 



In one Set Fields, set $Character Field$ to: 

        RPAD(LEFT($Character Field$, (6 - LENGTH(TRUNC($Character
Field$))) + (LENGTH(TRUNC($Character Field$)) / 5)), 5,  "0")




Hope that helps.

Thad Esser

Remedy Developer

"Argue for your limitations, and sure enough, they're yours."--
Richard Bach 








"Shoemaker, Gary"
<[EMAIL PROTECTED]> 

Sent by: "Action Request System discussion list(ARSList)" 

09/12/2008 07:03 AM






Please respond to

arslist@ARSLIST.ORG







To
arslist@ARSLIST.ORG



cc




Subject
Help parsing a string in a set fields



















** 

I am trying to do set a field to specific format using the functions but
can not get exactly what I want.  It is a 5 character string and  needs
 to end up as a 5 character string.  The pattern is that I leave
all leading 0 and pad right up to 3 - the number of leading 0 if leading
is more than 1. 

Any suggestion on this would be greatly appreciated.


12566 goes to 12000 

11456 goes to 11000 

10456 goes to 1 

09456 goes to 09000 

08456 goes to 08000 

00956 goes to 00900 

00096 goes to 00090 

9 goes to 9 

  

  

  

  

  

  

However beautiful the strategy, you should occasionally look at the results.


Sir Winston Churchill 

  

  

  

  

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___ 
*IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is intended
solely for the entity or individual to whom it is addressed. If you are
not the intended recipient, you should delete this message and are hereby
notified that any disclosure, copying, or distribution of this message
is strictly prohibited. Nothing in this email, including any attachment,
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Re: AR System and the DSL.... Is it just me?

[Thad K Esser]

Its not just you.

I had asked the same thing in a CMDB class and the response was that the 
DSL data comes from a Third Party service, and so most BMC software isn't 
in it.  You'd think they'd take the time to add it in.

This goes back to my CMDB question from a few days ago.  It would be 
helpful if BMC would use their own products as sample data to demonstrate 
how to use the stuff they are trying to sell.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



Carey Matthew Black <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/12/2008 11:54 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
AR System and the DSL Is it just me?






All,

Did I miss the memo? (or patch)

The "Definitive Software Library" (DSL) data that ITSM Service Desk
v7.0.02 patch 005 installed with does not appear to have any AR system
(AKA: Remedy) software listed in the DSL.

Is there a patch for the DSL data that includes all of the BMC
software? (I am only seeing "Marimba Tuner" and "Support Magic" on my
"Definitive Software Library Console" for the 'Manufacturer' = "BMC
Software Inc." .)

Is it just me who finds it strange that a software vendor forgets to
add it's own software products to a set of DSL data that it is
distributing? ( Or did I do something wrong and the install is
buggered up in some way?)

Thanks in advance.
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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Re: Server Groups - is load balancer required?

[Charles Baldi]

Thanks Carey.  BMC finally responded to my query and they confirmed that a
load balancer is *not* required in order to set up a Server Group.  However,
they did explain that without the load balancer the clients would have to
connect to the individual server names rather than the group name (what I
expected).

Now we need to figure out why we are getting plugin server timeout errors.

Regards,
Chuck

On Thu, Sep 11, 2008 at 7:47 AM, Carey Matthew Black <[EMAIL PROTECTED]>wrote:

> Chuck,
>
> My understanding is that it is not required.
>
> Ref: 2007.09.13.WhitePaper-HardwareLoadBalancer-With-v7.1.00.84092.pdf
> "
> AR System includes the capability for automatic fail-over of special
> operations and
> the sharing of floating licenses among the servers. Server groups are
> independent
> of load balancing, but the concepts are complementary.
> "
>
> Try quoting that BMC whitepaper back to tech Support and see how fast
> they change their minds about what is required and what is not.
>
> Plugin servers not starting could be due to one missing shared
> lib/dll, or an incorrect order of loading the plugins, or any number
> of other things. (And it likely has nothing to do with the Server
> Group functionality.)
>
> You might also want to read through Configuring-710.pdf section
> "Running servers as part of a group" (pages 155-168). There are
> details in there about plugin server config that may apply to your
> case. (Specifically "Specifying plug-in server aliases (Step 4e)")
>
> Good luck.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Wed, Sep 10, 2008 at 1:58 PM, Charles Baldi <[EMAIL PROTECTED]> wrote:
> > **
> > Hello listers,
> > We have installed ARS 7.1 with ITSM 7.0.3.  We are building the QA and
> Prod
> > environments with multiple ARServers and multiple Mid-Tiers.  We
> currently
> > have a load balancer in front of the Mid Tier servers but do not have one
> > between the Mid Tier and ARServers.  We have been having trouble
> configuring
> > the ARServers into a server group (plugin server not starting).  The
> > specific question is: is a load balancer required in front of the
> ARServers
> > in order to configure them into a server group?  The BMC docs assume you
> > have one but do not state that you *must* have one.
> >
> > BMC has not been very helpful with this so far.  When posed with that
> direct
> > question, they simply refer to the configuration doc rather than
> answering
> > the question.
> >
> > Thanks for any help.
> >
> > Regards,
> > Chuck Baldi
>
>
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Re: Help parsing a string in a set fields

[Rockwood, Julie]

Thad,

You are the king of functions.  I would never ever want to maintain your code, 
yet I, a mere mortal, humbly bow before you in awe of your most amazing and 
creative use of set fields.

Julie

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Thad K Esser
Sent: Friday, September 12, 2008 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help parsing a string in a set fields

**
Glad to help.

Working from the inside:
TRUNC($Character Field$) - This takes the character field and returns 
an integer without using a separate integer field, effectively chopping off the 
leading zeros.

(LENGTH(TRUNC($Character Field$)) / 5) - Dividing the length of that 
integer by 5 will return 0 if the length is less than 5, or 1 if it is exactly 
5.  This is used to factor in the case when there are no leading zeroes.

The length of the integer (without the leading zeroes) subtracted from 
6 returns the position of the first non-zero digit.  Add the factor above in.

Take the left part of the original string, up to the position above.  
Any needed zeroes are in the original string.

And then Pad the right of that to a length of 5.

Have a great weekend!

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach

Chintan Shah <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

09/12/2008 12:15 PM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Help parsing a string in a set fields







**
Hi Thad,

Thanks a lot

This was what I was trying to figure out from workflow perspective(only 1 
active link and no new fields)...however...lol..it will take me a good amount 
of time to understand this.

Thanks again..

Regards,
Chintan.

--- On Fri, 9/12/08, Thad K Esser <[EMAIL PROTECTED]> wrote:
From: Thad K Esser <[EMAIL PROTECTED]>
Subject: Re: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 11:22 AM

**
Good thing you asked on a Friday  :-)

In one Set Fields, set $Character Field$ to:
   RPAD(LEFT($Character Field$, (6 - LENGTH(TRUNC($Character Field$))) + 
(LENGTH(TRUNC($Character Field$)) / 5)), 5,  "0")

Hope that helps.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach

"Shoemaker, Gary" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

09/12/2008 07:03 AM
Please respond to
arslist@ARSLIST.ORG



To

arslist@ARSLIST.ORG

cc

Subject

Help parsing a string in a set fields








**
I am trying to do set a field to specific format using the functions but can 
not get exactly what I want.  It is a 5 character string and  needs  to end up 
as a 5 character string.  The pattern is that I leave all leading 0 and pad 
right up to 3 - the number of leading 0 if leading is more than 1.
Any suggestion on this would be greatly appreciated.
12566 goes to 12000
11456 goes to 11000
10456 goes to 1
09456 goes to 09000
08456 goes to 08000
00956 goes to 00900
00096 goes to 00090
9 goes to 9






However beautiful the strategy, you should occasionally look at the results.
Sir Winston Churchill




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