F5/Refresh removal
All, Got some strange behaviour - we've got the F5/Refresh functionality being disabled under specific circumstances - its fine when opening an incident from a table form, or from some workflow, but do a search over a form, double click on one of the results, it opens up, and the F5 button is not available. This happens on all forms, from simple group definitions through to considerably more complex incident forms. How do you go about disabling/enabling F5? I've gone through workflow logs, and there's nothing thats particularly obvious. We're running on ARS 7.0.1 (patch 006)/Solaris/Oracle, no ootb applications. Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AR Server Installation on Windows Vista
Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problems calling java api from filter.
Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
** Hi,Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes !CheersTristan-Original Message-Date: Tue, 21 Oct 2008 10:51:39 +0200Subject: Problems calling java api from filter.From: Sergio Tomillero [EMAIL PROTECTED]To: arslist@ARSLIST.ORGHello PeopleI have a strange problem with an java api. The api is correct but it onlyruns from active link. If I execute the api from the server's command line, it runs correctly, butif I execute it from a filter, it does not run returning ARERR 341.I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) butthey do not show anything special about the problem.As example, the instruction in the server's command line, that runs Ok,should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT012345 00098765 Error DSE UA111 S JA2008The instruction in the same in active link or filter, as it islike this:$PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password$field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J$field8$ $Field9$ $Field10$As I have mentioned, from an active link it runs, but from a filter fails.The configuration is ARServer 5.1.2, Windows 2000.- Is it normal that the same instruction runs from an active link and doesnot run from a filter?- How can I find the error? What should I trace? Thanks in advance,Sergio Tomillero-- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.htmlSent from the ARS (Action Request System) mailing list archive at Nabble.com.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: AR Server Installation on Windows Vista
Hi Vijayalakshmi, Are you talking about Remedy User or Server? I have a customer that had to install Remedy User 7.1.0 latest patch in his computer to be able to use Remedy User in Windows Vista OS. About ARServer, in the Compatibility Matrix Windows Vista is not present. Kind regards Vijayalakshmi Paulraj wrote: Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/AR-Server-Installation-on-Windows-Vista-tp20085596p20086139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
Hi Tristan, But if I can execute the instruction from the command line of the server, I suppose the patch and classpath are correct, aren't they? Or may be I should indicate something additional in Remedy Configuration? The ar.cfg are indicated al ARF-Java-Class-Path. kind regards [EMAIL PROTECTED] wrote: ** Hi, Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes ! Cheers Tristan -Original Message- Date: Tue, 21 Oct 2008 10:51:39 +0200 Subject: Problems calling java api from filter. From: Sergio Tomillero lt;[EMAIL PROTECTED]gt; To: arslist@ARSLIST.ORG Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 quot;Error DSEquot; UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ quot;$field4$quot; quot;$Description$quot; $field5$ $field6$ quot;$field7$quot; J quot;$field8$quot; quot;$Field9$quot; quot;$Field10$quot; As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: quot;Where the Answers Arequot; __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086152.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR Server Installation on Windows Vista
Hi, I want to know about the installation of AR Server. Yes I did go through the Compatibility matrix, but wanted to know if somebody actually tried doing that. ThanksRegards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: AR Server Installation on Windows Vista Hi Vijayalakshmi, Are you talking about Remedy User or Server? I have a customer that had to install Remedy User 7.1.0 latest patch in his computer to be able to use Remedy User in Windows Vista OS. About ARServer, in the Compatibility Matrix Windows Vista is not present. Kind regards Vijayalakshmi Paulraj wrote: Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/AR-Server-Installation-on-Windows-Vista-tp20085596 p20086139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Webservice: CHG_ChangeInterface_WS: ITSM v7
Hi Listers, I successfully generated the out of box CHG_ChangeInterface_WS WSDL using .NET WebService Studio. However, when I run the Change_Query_Service (Get) operation, input the Infrastructure_Change_ID and run (invoke) the WSDL, it appears to run ok but the record returned is not the one I was expecting. Most of the fields are null, date values are set to 01/01/0001, and selection fields have their first value in the list populated. I would like to be able to modify several fields on a change record in ITSM v7. Not too sure about what I am missing, any assistance will be kindly appreciated. Kind Regards, M. Khalil Technosys UK Limited Ph: +44(0)2084295955 Fax: +44(0)2084295966 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Control-M - Remedy 7 Integration
** Hi, list Is there any product or plug-in to connect Control-M and Remedy 7 (to say, create incidents when jobs fail)? If not, what would be the better way to do this? what would be the right solution for Control-M for z/OS and Control-M for Distributed Systems? Thanks! Saludos/Regards Luis Aparicio Gutierrez IBM Spain, ITS (Integrated Technology Services) IT Specialist ITIL Foundations Certified Salvo indicado de otro modo más arriba / Unless stated otherwise above: International Business Machines, S.A. Santa Hortensia, 26-28, 28002 Madrid Registro Mercantil de Madrid; Folio 1; Tomo 1525; Hoja M-28146 CIF A28-010791 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: BMC Elite?
Just because more people aren't complaining doesn't mean its not true. I'm somehow on their list and getting their emails even though I didn't request it. I suspect they're probably a legitimate group, however, the way they went about gathering members is what people are having an issue with. If they had merely posted on the list and provided a link, I believe they would have recieved a more positive response. I'm not losing sleep over it and I will continue to delete the emails as I get them. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 10/21/08 12:04 AM ** I don't think so.. I haven't received anything from them personally. If they were harvesting addresses, my guess would be that there would be more traffic and/or complaints. The only exposure that I have had to them is here on the list. With that being said, I am *highly* amused when one does come through. The whole notion of an 'elite' is questionable at best (unless they are in the business of proving their members as such) and affixing the letters BMC on the front is just icing on the cake unless they are sactioned. Heh. IMNSHO - they could have used the name 'remedy monkeys/guys/cyborgs/people/whatever' and got the same effect. Remind me not to laugh when someone claims to be an 'elite' like their poop don't stink. Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to arslist@ARSLIST.ORG Subject: Re: BMC Elite? ** Basically, I opted out before, but I started getting it again. I'm assuming they pull email addresses from the ARS List whether we signed up or not, and even if we opt out, when they harvest the email addresses here again, it apparently overwrites the opt out__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
api connections to localhost fail after upgrade from v6.3 to v7.1
Hi Folks, on a Solaris10 (Niagara2) system we upgraded from v6.3p20 to v7.1p004. Now I can no longer (using arsperl ars_Login()) get an API connection to localhost. If I explicitly use the network-name of the system I can establish a connection. Has anyone else seen this? We always configure ars to use a specific port (3311), and a telnet to this port is successful, which indicates that the connection is getting as far as the application-level. Most network-applications I've seen explicitly provide a configuration parameter to control which interfaces an application will listen on. I know of no such parameter for ars. Any ideas? Rob Urban
Re: BMC Elite?
I'm guessing that they did an initial 'Harvest' of the ARSList for email addresses. If you have opted out, and are receiving the emails again, it is my guess that maybe one of the people who signed up on the site has invited you. There is a handy Invite link where you can invite a friend to join. I joined. The ARSlist is more useful, but I like being able to put a name with a face, as you can do with the website in mention. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Tuesday, October 21, 2008 6:57 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Elite? ** Just because more people aren't complaining doesn't mean its not true. I'm somehow on their list and getting their emails even though I didn't request it. I suspect they're probably a legitimate group, however, the way they went about gathering members is what people are having an issue with. If they had merely posted on the list and provided a link, I believe they would have recieved a more positive response. I'm not losing sleep over it and I will continue to delete the emails as I get them. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 10/21/08 12:04 AM ** I don't think so.. I haven't received anything from them personally. If they were harvesting addresses, my guess would be that there would be more traffic and/or complaints. The only exposure that I have had to them is here on the list. With that being said, I am *highly* amused when one does come through. The whole notion of an 'elite' is questionable at best (unless they are in the business of proving their members as such) and affixing the letters BMC on the front is just icing on the cake unless they are sactioned. Heh. IMNSHO - they could have used the name 'remedy monkeys/guys/cyborgs/people/whatever' and got the same effect. Remind me not to laugh when someone claims to be an 'elite' like their poop don't stink. Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to arslist@ARSLIST.ORG Subject: Re: BMC Elite? ** Basically, I opted out before, but I started getting it again. I'm assuming they pull email addresses from the ARS List whether we signed up or not, and even if we opt out, when they harvest the email addresses here again, it apparently overwrites the opt out__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
Sergio, When you call the code from the command line the environment variables are based on your profile but when it is called from the filter it is based on variables set in remedy. Try this out - Write a shell script (ex: javaapp.sh) that would call your java application. In this script echo the environment variables. Run from command line javaapp.sh envcommand.out 21 From the filter call the following: javapp.sh envremedy.out 21 Compare the 2 out files and see the difference. Then set env variables as needed in the shell script Atul - Original Message - From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Problems calling java api from filter. Date: Tue, 21 Oct 2008 02:20:51 -0700 Hi Tristan, But if I can execute the instruction from the command line of the server, I suppose the patch and classpath are correct, aren't they? Or may be I should indicate something additional in Remedy Configuration? The ar.cfg are indicated al ARF-Java-Class-Path. kind regards [EMAIL PROTECTED] wrote: ** Hi, Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes ! Cheers Tristan -Original Message- Date: Tue, 21 Oct 2008 10:51:39 +0200 Subject: Problems calling java api from filter. From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086152.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: api connections to localhost fail after upgrade from v6.3 to v7.1
Hi Rob, Long time no see. Send me an email on my private email (below). localhost should work fine. Ars you setting the server port in the perl script? Try export ARTCPPORT=3311 and then your perl script. If that works than you haven't called the ARSetServerPort f(). There will be an ARSperl equivalent f(). Do this right after ARInitialization - before any REAL f(). As far as I know, when you do a listen on a port on a machine that listen should work on all interfaces of that machine. ARS Server has no configuration for which IP/IF it will listen on and any IP used will connect to the server. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Urban, Robert (, externer Mitarbeiter) Sent: October 21, 2008 2:03 PM To: arslist@ARSLIST.ORG Subject: api connections to localhost fail after upgrade from v6.3 to v7.1 Hi Folks, on a Solaris10 (Niagara2) system we upgraded from v6.3p20 to v7.1p004. Now I can no longer (using arsperl ars_Login()) get an API connection to localhost. If I explicitly use the network-name of the system I can establish a connection. Has anyone else seen this? We always configure ars to use a specific port (3311), and a telnet to this port is successful, which indicates that the connection is getting as far as the application-level. Most network-applications I've seen explicitly provide a configuration parameter to control which interfaces an application will listen on. I know of no such parameter for ars. Any ideas? Rob Urban ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR Server Installation on Windows Vista
I've had no problem installing Server 7.0.1 on Vista Ultimate. Same with Admin 7.1 and User 7.1. On 21/10/2008, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: Hi, I want to know about the installation of AR Server. Yes I did go through the Compatibility matrix, but wanted to know if somebody actually tried doing that. ThanksRegards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: AR Server Installation on Windows Vista Hi Vijayalakshmi, Are you talking about Remedy User or Server? I have a customer that had to install Remedy User 7.1.0 latest patch in his computer to be able to use Remedy User in Windows Vista OS. About ARServer, in the Compatibility Matrix Windows Vista is not present. Kind regards Vijayalakshmi Paulraj wrote: Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/AR-Server-Installation-on-Windows-Vista-tp20085596 p20086139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Atenciosamente, Rafael D. Araujo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 5.5
Anybody know of a company that may still be offering 5.5 classes? Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Remedy - Washington DC - Permanent - Kforce
Dear List, In short we are basically looking for someone who has some sort of experience with migrating from 5.x to 7.x and then be on support and sustainment. OFFICIAL DETAILS: This individual shall provide development and implementation support of a BMC REMEDY Information Technology Service Management (ITSM) suite. We are currently implementing a next generation managed service center, with multiple customers. Applicant will be required to provide services across the following ITSM modules: Service Desk; Asset Management; Change Management; Knowledge Management and Service Level Management. Location: Washington DC Industry: Government/Federal Authorization Status: US Citizens Only Duration: Permanent OR Contract-to-Perm Salary: $80,000-90,000 Team Size: 4 Background and Experience: (including education, skills, work activities) * Upgrading from REMEDY 5.x to 7.x o REMEDY Development o Developing and enhancing REMEDY ITSM existing workflows. o Upgrading and maintaining REMEDY applications on SQL. o Preparing system documentation on revised applications along with knowledge sharing. * Daily Responsibility o Diagnosing and repairing problems within the REMEDY system affecting customers. o Creating and administering accounts for REMEDY applications. o Providing high level support to end users. * REMEDY Administration o Manage license issuance and tracking. o Manage support and development licenses. o Application Configuration * Reporting o Maintaining and creating REMEDY reports according to user specifications. o Publish reports. * Maintain performance measurement reports. (a) Minimum required: * 5+ years as a REMEDY Administrator/Developer. * Programming experience with ARS ARS related applications. * Proficiency in upgrading REMEDY to new major versions. * Experience working with SQL databases. * Excellent customer service skills and strong interpersonal skills. * Capability to self-direct, self-motivate, and act as a REMEDY mentor to the team. * Bachelor's Degree, or equivalent experience, in Computer Science or related field. (b) Desired: * Proficiency in upgrading REMEDY to new major versions. * Experience with older versions of REMEDY. * Experience consolidating multiple instances of ARS into single entity solutions. * Experience supporting multiple customers Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att312c9.gifatt312ca.jpgatt312da.gifatt312db.jpg
Re: Problems calling java api from filter.
Sergio, I had problems calling my Java app from a filter as well, what I ended up doing was writing a Perl wrapper and using the perl script to set my classpath and such, then just call Java from the scriptworks well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 2:52 AM To: arslist@ARSLIST.ORG Subject: Problems calling java api from filter. Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p2008 6003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: problems w/jakarta for mid tier on 64-bit W2003 Enterprise
Donald, It sounds like you're on the right path with this. You do need to set IIS to run as 32-bit and get the asp.net updated. However, you should be loading a newer version of MT, IMHO. Try this: go to Add/Remove Programs and uninstall both Tomcat and the Jakarta ISAPI Redirector (not Mid-Tier). Go to Windows Explorer and delete the d:\program files\apache. folder and sub-folders. Now, run the ARS 7.1 patch005 MT Installer. Choose IIS and Tomcat, and 'reinstall' your MT. It should reinstall both the Jakarta and Tomcat for you. You'll get Tomcat 5.5.25, which is now bundled with patch004 and patch005. I've used the above method several times on Windows 2003 x64 with success, but it would not work if the IIS had not been changed to 32-bit and restarted first. Good luck! Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED] Sent: Monday, October 20, 2008 6:03 PM To: arslist@ARSLIST.ORG Subject: problems w/jakarta for mid tier on 64-bit W2003 Enterprise ** So far, we've been unable to bring the Mid Tier up using Jakarta on our new 64-bit W2003 Enterprise server. We've been working with Support for a week now, they're pointing to Jakarta as the problem. Here's what we've tried so far: - successfully loaded ARS 7.1 p002 on MS Windows Server 2003 Enterprise Edition, 64-bit to D:/Program Files, received no errors. - ran the command that enables 32-bit mode: cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1 - found the ARSList post re: D:/Program Files vs. D:/Program Files (x86) but according to Support, the Mid Tier is registered as a 32-bit application so Windows knows how to deal with it. - ran the command that installs the 32-bit version of asp.net to clear the ISAPI filter error: %SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i - downloaded fresh copies of Tomcat and Jakarta directly overriding those provided during the Remedy install. Tried both 32-bit and 64-bit versions of Jakarta. - Mid Tier simply won't come up under IIS using Jakarta Redirector. We turned on logging, the debug log shows: jk_isapi_plugin.c (1417): [/arsys] is not a servlet url. - Able to use Mid Tier under Tomcat without issue, but we must use IIS. - Loaded ServletExec, Mid Tier works under this as well so it may an option, albeit an expensive one. If anyone has run into a similar problem, any insights would be most appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
FYI: When you run a command on the server it is logged in the arfork.log. Look there and see exactly what the server is executing. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 3:52 AM To: arslist@ARSLIST.ORG Subject: Problems calling java api from filter. Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR Server Installation on Windows Vista
I use vista x64 on my laptop, and the only issue I've run into with the Client Tools is with the AR System ODBC Driver. It is not too stable in 64-bit environments (nor does BMC claim it will be, btw). Other than that, the Admin, User, and Import tools all seem to function with no issues for me. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rafael D. Araujo Sent: Tuesday, October 21, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: AR Server Installation on Windows Vista ** I've had no problem installing Server 7.0.1 on Vista Ultimate. Same with Admin 7.1 and User 7.1. On 21/10/2008, Vijayalakshmi Paulraj [EMAIL PROTECTED] wrote: Hi, I want to know about the installation of AR Server. Yes I did go through the Compatibility matrix, but wanted to know if somebody actually tried doing that. ThanksRegards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: AR Server Installation on Windows Vista Hi Vijayalakshmi, Are you talking about Remedy User or Server? I have a customer that had to install Remedy User 7.1.0 latest patch in his computer to be able to use Remedy User in Windows Vista OS. About ARServer, in the Compatibility Matrix Windows Vista is not present. Kind regards Vijayalakshmi Paulraj wrote: Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/AR-Server-Installation-on-Windows-Vista-tp20085596 p20086139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Atenciosamente, Rafael D. Araujo __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: api connections to localhost fail after upgrade from v6.3 to v7.1
If you upgraded remedy, and your perl scripts are expecting the remedy libs in a certain location/version, and they are no longer available in that format, arsperl will not work. Upgrade arsperl, compile it against the version of the api's available on your server. An alternative approach would be to place the 6.3 api somewhere, then set the ld_library_path so it reaches the 6.3 api prior to the 7.1 api in the sessions where you use arsperl. Axton Grams On Tue, Oct 21, 2008 at 8:02 AM, Urban, Robert (, externer Mitarbeiter) [EMAIL PROTECTED] wrote: Hi Folks, on a Solaris10 (Niagara2) system we upgraded from v6.3p20 to v7.1p004. Now I can no longer (using arsperl ars_Login()) get an API connection to localhost. If I explicitly use the network-name of the system I can establish a connection. Has anyone else seen this? We always configure ars to use a specific port (3311), and a telnet to this port is successful, which indicates that the connection is getting as far as the application-level. Most network-applications I've seen explicitly provide a configuration parameter to control which interfaces an application will listen on. I know of no such parameter for ars. Any ideas? Rob Urban ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Elite?
I didn't know about the guest invite, perhaps that's why I'm getting the emails. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 10/21/08 8:30 AM I'm guessing that they did an initial 'Harvest' of the ARSList for email addresses. If you have opted out, and are receiving the emails again, it is my guess that maybe one of the people who signed up on the site has invited you. There is a handy Invite link where you can invite a friend to join. I joined. The ARSlist is more useful, but I like being able to put a name with a face, as you can do with the website in mention. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Tuesday, October 21, 2008 6:57 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Elite? ** Just because more people aren't complaining doesn't mean its not true. I'm somehow on their list and getting their emails even though I didn't request it. I suspect they're probably a legitimate group, however, the way they went about gathering members is what people are having an issue with. If they had merely posted on the list and provided a link, I believe they would have recieved a more positive response. I'm not losing sleep over it and I will continue to delete the emails as I get them. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 10/21/08 12:04 AM ** I don't think so.. I haven't received anything from them personally. If they were harvesting addresses, my guess would be that there would be more traffic and/or complaints. The only exposure that I have had to them is here on the list. With that being said, I am *highly* amused when one does come through. The whole notion of an 'elite' is questionable at best (unless they are in the business of proving their members as such) and affixing the letters BMC on the front is just icing on the cake unless they are sactioned. Heh. IMNSHO - they could have used the name 'remedy monkeys/guys/cyborgs/people/whatever' and got the same effect. Remind me not to laugh when someone claims to be an 'elite' like their poop don't stink. Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to arslist@ARSLIST.ORG Subject: Re: BMC Elite? ** Basically, I opted out before, but I started getting it again. I'm assuming they pull email addresses from the ARS List whether we signed up or not, and even if we opt out, when they harvest the email addresses here again, it apparently overwrites the opt out__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
Hi, Has anyone experienced the email engine being able to receive inbound emails, but not process outbound emails? Outbound emails are sitting in the AR System Email Messages form without any errors. The AREmail process is up and running and outbound emails just stop being sent out at random times. The only way to fix the issue is to restart the email engine. I don't see any errors in the debug logs and am trying to come up with a way to troubleshoot this. * Environment ARS Server Patch24 Email Engine Patch 24 OS: Solaris 9 Oracle 10 Java version: 1.4.2_13 Outbound Emails: smtp * Thanks, Bala Patel Independent Consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
Bala, Have you checked for any entries in the AR System Email Error Logs form? Do you have any mail filtering appliances that are relaying your messages? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Tuesday, October 21, 2008 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails Hi, Has anyone experienced the email engine being able to receive inbound emails, but not process outbound emails? Outbound emails are sitting in the AR System Email Messages form without any errors. The AREmail process is up and running and outbound emails just stop being sent out at random times. The only way to fix the issue is to restart the email engine. I don't see any errors in the debug logs and am trying to come up with a way to troubleshoot this. * Environment ARS Server Patch24 Email Engine Patch 24 OS: Solaris 9 Oracle 10 Java version: 1.4.2_13 Outbound Emails: smtp * Thanks, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
Bala, I saw this on the 25th of every month when I was with Navy Medicine. Some months it would affect the inbound email processing, some months it would affect the outbound email processing, and some months it would affect both. Our workaround was to restart the ARServer process on the 27th of each month. BMC thought it might have been a java inconsistency causing it, but never solved the issue. We were running ARServer 7.0.1 on MSSQL, Java version 1.5_12; Inbound emails IMAP, Outbound emails SMTP. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] http://its.state.nc.ushttp://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Tuesday, October 21, 2008 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails Hi, Has anyone experienced the email engine being able to receive inbound emails, but not process outbound emails? Outbound emails are sitting in the AR System Email Messages form without any errors. The AREmail process is up and running and outbound emails just stop being sent out at random times. The only way to fix the issue is to restart the email engine. I don't see any errors in the debug logs and am trying to come up with a way to troubleshoot this. * Environment ARS Server Patch24 Email Engine Patch 24 OS: Solaris 9 Oracle 10 Java version: 1.4.2_13 Outbound Emails: smtp * Thanks, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
I would check the /var/adm/syslog/mail.log equivalent to Solaris to see if outgoing mails continue to go out via other mechanisms when the ARmail process is having issues. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Tuesday, October 21, 2008 09:47 To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails ** Bala, I saw this on the 25th of every month when I was with Navy Medicine. Some months it would affect the inbound email processing, some months it would affect the outbound email processing, and some months it would affect both. Our workaround was to restart the ARServer process on the 27th of each month. BMC thought it might have been a java inconsistency causing it, but never solved the issue. We were running ARServer 7.0.1 on MSSQL, Java version 1.5_12; Inbound emails IMAP, Outbound emails SMTP. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] http://its.state.nc.us http://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Tuesday, October 21, 2008 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails Hi, Has anyone experienced the email engine being able to receive inbound emails, but not process outbound emails? Outbound emails are sitting in the AR System Email Messages form without any errors. The AREmail process is up and running and outbound emails just stop being sent out at random times. The only way to fix the issue is to restart the email engine. I don't see any errors in the debug logs and am trying to come up with a way to troubleshoot this. * Environment ARS Server Patch24 Email Engine Patch 24 OS: Solaris 9 Oracle 10 Java version: 1.4.2_13 Outbound Emails: smtp * Thanks, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
Hi, Yes, I see that it lost connection to the smtp sever. I would think that if the email engine would have an issue with connecting then it would try again per the polling setting. Thanks, Bala - Original Message From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, October 21, 2008 10:42:47 AM Subject: Re: Email Engine stops sending Emails ** Bala, Have you checked for any entries in the AR System Email Error Logs form? Do you have any mail filtering appliances that are relaying your messages? TaufChowdhury |ForestLaboratories, Inc. Sr. Analyst Office: 631.858.7765 From:Action Request ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: problems w/jakarta for mid tier on 64-bit W2003 Enterprise
Matt:
Thanks for the assistance, it is much appreciated. I followed the steps you
outlined but although Jakarta was loaded with the p005 'upgrade', it still
didn't appear as an ISAPI Filter for the web site. In the past, we've added it
manually but another ARSLister had previously pointed a step from the
installation guide that does this for you:
4. From the command window, run the following command:
cscript.exe C:\WINDOWS\system32\iisext.vbs /AddFile C:\Program Files
(x86)\Apache Software Foundation\Jakarta Isapi
Redirector\bin\isapi_redirect.dll 1 jakarta 1 jakarta
This step adds and enables the Jakarta Isapi Redirector web service extension.
Unfortunately, we get an odd error from running this command: Error while
configuring application or extension. You were not connected because a
duplicate name exists on the network. Go to System in Control Panel to change
the computer name and try again.. I'm running it down with our server folks
because it makes no sense.
Thanks. - Don
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Matt Reinfeldt
Sent: Tuesday, October 21, 2008 6:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: problems w/jakarta for mid tier on 64-bit W2003 Enterprise
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Donald,
It sounds like you're on the right path with this. You do need to set IIS
to run as 32-bit and get the asp.net updated. However, you should be
loading a newer version of MT, IMHO. Try this: go to Add/Remove Programs
and uninstall both Tomcat and the Jakarta ISAPI Redirector (not Mid-Tier).
Go to Windows Explorer and delete the d:\program files\apache. folder and
sub-folders. Now, run the ARS 7.1 patch005 MT Installer. Choose IIS and
Tomcat, and 'reinstall' your MT. It should reinstall both the Jakarta and
Tomcat for you. You'll get Tomcat 5.5.25, which is now bundled with
patch004 and patch005.
I've used the above method several times on Windows 2003 x64 with success,
but it would not work if the IIS had not been changed to 32-bit and
restarted first.
Good luck!
Matt Reinfeldt
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Monday, October 20, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: problems w/jakarta for mid tier on 64-bit W2003 Enterprise
**
So far, we've been unable to bring the Mid Tier up using Jakarta on our new
64-bit W2003 Enterprise server. We've been working with Support for a week
now, they're pointing to Jakarta as the problem. Here's what we've tried so
far:
- successfully loaded ARS 7.1 p002 on MS Windows Server 2003 Enterprise
Edition, 64-bit to D:/Program Files, received no errors.
- ran the command that enables 32-bit mode: cscript
%SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET
W3SVC/AppPools/Enable32bitAppOnWin64 1
- found the ARSList post re: D:/Program Files vs. D:/Program Files (x86) but
according to Support, the Mid Tier is registered as a 32-bit application so
Windows knows how to deal with it.
- ran the command that installs the 32-bit version of asp.net to clear the
ISAPI filter error:
%SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
- downloaded fresh copies of Tomcat and Jakarta directly overriding those
provided during the Remedy install. Tried both 32-bit and 64-bit versions
of Jakarta.
- Mid Tier simply won't come up under IIS using Jakarta Redirector. We
turned on logging, the debug log shows: jk_isapi_plugin.c (1417): [/arsys]
is not a servlet url.
- Able to use Mid Tier under Tomcat without issue, but we must use IIS.
- Loaded ServletExec, Mid Tier works under this as well so it may an option,
albeit an expensive one.
If anyone has run into a similar problem, any insights would be most
appreciated. Thanks. - Don
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Re: Spell Checker
On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. It transfers contents of any selected field to MS Word; spell check is performed by MS Word pop-up and values returned to the specific field. IIRC there was an option to have the spell checker show or work in background. Web users can rely on Firefox, or download ieSpell plugin for IE(free) or download and customize solutions like Keyoti RapidSpell (free for trial). Please feel free to contact me if offline if you have any questions, thanks, Subash Biswas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Remedy Positions in Chicago?
(I apologize if this is repeated - I don't know if my original post went out) Good Afternoon List: Currently, I am currently working as a full time Remedy consultant; however, my goal is to obtain a permanent, full time position as a Remedy Administrator / Developer in the Chicago, IL area. I have been working in the Remedy field for approximately 8 years now, and have done a wide range of development at numerous client sites on all versions of Remedy since version 3.x (up to the current version, 7.1) I have performed a number of integrations/customizations with CMDB, Incident Management, Problem Management, Help Desk, Change, Asset Management, SLA/SLM, Approval Server (CHG and Custom Approval apps), ARWeb, Remedy Web, Mid-Tier, Crystal Reports integration, LDAP, Web Services, and direct SQL integrations. I feel that I am very experienced in troubleshooting and implementing applications designed on the ARS platform (ITSM and custom built applications). In addition, I also have quite a bit of experience with UNIX (AIX, Solaris, Linux) and Windows OS environments (up to Windows 2003), as well as Oracle, MS SQL, and Sybase database environments (including backups, maintenance, replication, etc.). If anyone is interested, please contact me directly at [EMAIL PROTECTED] Thank you very much for your attention. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using Military Time
Display in date/time fields on forms as records are displayed? Time display is a function of the workstation (Windows). Control Panel=Regional and Language Settings=Customize=Time. Set HH:mm:ss for 24-hour time (hh:mm:ss for 12-hour time). Single characters will zero-suppress, if that's what you want. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Meyer, Jennifer L To: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: TS.NC.GOV Subject: Re: Using Military Time Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 10/21/2008 08:46 Please respond to arslist I seems to me I used to do this when I was with STRATCOM on 6.0, but that was lifetimes ago. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez Sent: Monday, October 20, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Using Military Time Hello, I have perused the archives quite a bit looking for a way for Date/Time fields, by default, to display a 24 hour time instead of an AM/PM. This is on solaris 9, AR 6.3 patch 22. I have tried the following: Setting my env variables ARDATE, ARDATEONLY, and ARTIMEONLY and restarting the server. Setting the variables inside the /etc/init.d/arsystem startup script Setting the variables as Environment variable: ARDATE= inside both the armonitor.conf and ar.conf files. I have tried both the windows and unix formats. None of these methods has worked. Here is what I have tried to set my variables to: ARDATE=%m/%d/%y %T ARDATEONLY=%m/%d/%y ARTIMEONLY=%T Environment-variable: ARDATE=%m/%d/%y %T Environment-variable: ARDATE=MM/dd/yy HH:MM:SS I've also checked the user preferences form but there does not seem to be a custom time format section, just custom date format. Has anyone gotten 24-hour time working on a solaris environment? Paul Blasquez Senior Network Engineer/Remedy Developer | Desk - 408.360.5220 | Cell - 408.627.5714 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: graycol.gifinline: ecblank.gifinline: pic17683.gif
Re: Spell Checker
Well I have tried RTRIM and LTRIM such as RTRIM($Description$) And it still ends up with that space. Am I missing anything? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount toLENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
Can I do this in the same AL as the one that does the spell check or should I do it in a different one? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Tuesday, October 21, 2008 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount toLENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: SQL 2008
All, I just looked at the Compatibility Matrix and did not find where SQL 2008 is supported, yet. Does anyone know if SQL 2008 will be supported when ARS 7.5 is released? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
I do it in the same one after all the OLE actions James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 2:01 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: Can I do this in the same AL as the one that does the spell check or should I do it in a different one? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Tuesday, October 21, 2008 1:59 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount to LENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL 2008
SQL Server 2008 is tentatively expected to be supported by AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Tuesday, October 21, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: OT: SQL 2008 ** All, I just looked at the Compatibility Matrix and did not find where SQL 2008 is supported, yet. Does anyone know if SQL 2008 will be supported when ARS 7.5 is released? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe -report
Re: Spell Checker
This did work thanks a lot. The cursor still ends up at the end of the text on the field. Any idea how to move it to the beginning of the field? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Tuesday, October 21, 2008 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Spell Checker What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount toLENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D
Re: Business Objects
I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System
Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston
We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in the Southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
Try setting the focus to another field and back to the text field with 2 change
field actions.
Good Luck,
Bryan
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Begosh, Kevin
Sent: Tuesday, October 21, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker
This did work thanks a lot. The cursor still ends up at the end of the text on
the field. Any idea how to move it to the beginning of the field?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of jham36
Sent: Tuesday, October 21, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker
What I had to do to get this to work was create a temporary Integer
field. I called it tmpSpellCount. After the spell check finishes, I
do 3 set fields in the active link.
1. Set field tmpSpellCount toLENGTH($Description$)
2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it
only works correctly if I subtract 2 from here)
3 Set Description to LEFT($Description$, $tmpSpellCount$)
Hope this helps.
James Hamilton
Business Systems Manager
The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050 USA
+ 1.516.625.2468
On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote:
And actually it looks like a carriage return that is put in. after the
spell check runs.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Tuesday, October 21, 2008 1:16 PM
To: [EMAIL PROTECTED]
Subject: Re: Spell Checker
Surely you need rtrim. The alternative is to use a substr function and
combine with a length calc.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
Sent: Tuesday, October 21, 2008 6:04 PM
To: [EMAIL PROTECTED]
Subject: Re: Spell Checker
On this spell checker I am getting it to work but it appears that
after the spell check is done it leaves a space or possible a carriage
return after the work it fixed. Has anyone else run into this or know
how to fix it. I have tried LTRIM, and Replace and neither on of those
worked.
It almost looks like a carriage return.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas
Sent: Tuesday, October 14, 2008 4:22 PM
To: [EMAIL PROTECTED]
Subject: Re: Spell Checker
Kevin:
I used the OLE spell check described in Integrating with Plug-ins and
Third-Party Products Guide 700 pg272. It works just fine with ARS
7.0.1p004 WUT and MS Word 2003.
[The entire original message is not included]
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This message is subject to and does not create or vary any contractual
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries
or affiliates and you. Internet communications are not secure and therefore the
TuringSMI Group does not accept any legal responsibility for the contents of
this message. Any views or opinions expressed are those of the author. This
message is intended for the addressee ('s) only and its contents and any
attached files are strictly confidential. If you have received it in error,
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Re: Spell Checker
Lol, I did already try that but it did not work.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bryan Waters
Sent: Tuesday, October 21, 2008 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker
Try setting the focus to another field and back to the text field with 2 change
field actions.
Good Luck,
Bryan
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Begosh, Kevin
Sent: Tuesday, October 21, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker
This did work thanks a lot. The cursor still ends up at the end of the text on
the field. Any idea how to move it to the beginning of the field?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of jham36
Sent: Tuesday, October 21, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker
What I had to do to get this to work was create a temporary Integer
field. I called it tmpSpellCount. After the spell check finishes, I
do 3 set fields in the active link.
1. Set field tmpSpellCount toLENGTH($Description$)
2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it
only works correctly if I subtract 2 from here)
3 Set Description to LEFT($Description$, $tmpSpellCount$)
Hope this helps.
James Hamilton
Business Systems Manager
The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050 USA
+ 1.516.625.2468
On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote:
And actually it looks like a carriage return that is put in. after the
spell check runs.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Tuesday, October 21, 2008 1:16 PM
To: [EMAIL PROTECTED]
Subject: Re: Spell Checker
Surely you need rtrim. The alternative is to use a substr function and
combine with a length calc.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
Sent: Tuesday, October 21, 2008 6:04 PM
To: [EMAIL PROTECTED]
Subject: Re: Spell Checker
On this spell checker I am getting it to work but it appears that
after the spell check is done it leaves a space or possible a carriage
return after the work it fixed. Has anyone else run into this or know
how to fix it. I have tried LTRIM, and Replace and neither on of those
worked.
It almost looks like a carriage return.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas
Sent: Tuesday, October 14, 2008 4:22 PM
To: [EMAIL PROTECTED]
Subject: Re: Spell Checker
Kevin:
I used the OLE spell check described in Integrating with Plug-ins and
Third-Party Products Guide 700 pg272. It works just fine with ARS
7.0.1p004 WUT and MS Word 2003.
[The entire original message is not included]
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__
___
UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
Sponsor:www.rmsportal.comARSlist: Where the Answers Are
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are-
Hide quoted text -
- Show quoted text -
___
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www.rmsportal.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
www.rmsportal.com ARSlist: Where the Answers Are
This message is subject to and does not create or vary any contractual
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries
or affiliates and you. Internet communications are not secure and therefore the
TuringSMI Group does not accept any legal responsibility for the contents of
this message. Any views or opinions expressed are those of the author. This
message is intended for the addressee ('s) only and its contents and any
attached files are strictly confidential. If you have received it in error,
please contact the sender on the number above.
ITSM 7.0.3 -Installing Knowledge Management Module
All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
Are all of the workstations you tried part of a corporate OS image? If so, is there the possibility of using a non-standard corporate OS image to test against? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory).
Re: ITSM 7.0.3 -Installing Knowledge Management Module
All of the entries are XML documents that have entries in the KM database to do statistical reporting. -Original Message- From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. ? Tauf Chowdhury?| Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email? ? ? This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine stops sending Emails
I would call it clueless as well as stateless; we have had plenty of trouble with it (7.1.00.002 and 004 on Win2K3 Ent x64). If the service crashes it can be set to restart (at the service level), but more often than not it crashes the java and the service hangs in a state where it cannot stop, much less restart properly. As far as connecting to the mailbox, it will lose its connection (MAPI) to my Exchange server whenever that service stops to run a backup, and note the error in the AR System Email Error Logs, but since the service is still running it just picks up the connection again on the next polling cycle. The service has to be running, or it will not try to reconnect; there isn't anything like the armonitor that is trying to restart the aremaild if it dies. The problem is always when the aremaild process hangs with a java error, usually without crashing the Windows service so that it can detect the stop and attempt a new start. Support has us on a debug build of 7.1.00.004 right now that behaves strangely, but is not crashing unless I induce that by sending it one incoming email message that has proven deadly (why that one, we don't know - we think it has hidden characters in it or something). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, October 21, 2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails Remedy is stateless as far as client/server. I don't know however if the java email process is stateless as well. Anyone? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Tuesday, October 21, 2008 09:59 To: arslist@ARSLIST.ORG Subject: Re: Email Engine stops sending Emails Hi, Yes, I see that it lost connection to the smtp sever. I would think that if the email engine would have an issue with connecting then it would try again per the polling setting. Thanks, Bala - Original Message From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, October 21, 2008 10:42:47 AM Subject: Re: Email Engine stops sending Emails ** Bala, Have you checked for any entries in the AR System Email Error Logs form? Do you have any mail filtering appliances that are relaying your messages? TaufChowdhury |ForestLaboratories, Inc. Sr. Analyst Office: 631.858.7765 From:Action Request ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 -Installing Knowledge Management Module
So if I have a current system (say word documents that are stored on a web site), how do I import those word docs (and any other file type) into Remedy KM? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, October 21, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** All of the entries are XML documents that have entries in the KM database to do statistical reporting. -Original Message- From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - Download Now! http://pr.atwola.com/promoclk/10075x1211139166x1200680084/aol?redir =http://toolbar.aol.com/elections/download.html?ncid=emlweusdown0002 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CM - Performance Rating Field
Hello All, At Close Out stage on Infrastructure Change, there is a required field called Performance Rating -- can set from 1-5. what's the use of this field? If so, we need to define what 1 - 5 means. CM Version 7.0.03 Patch 007 Thanks, Ranjith Kariminlla ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CM - Performance Rating Field
I haven't used it yet in my environment but I believe it is used to rate the Change Manager on the Change Request. Based on the rating, you can base your Risk configuration to look at Performance Rating when it calculated the Risk level of the change. I am not sure where in their Mean Average algorithm this falls into. The idea is if a Change Manager has a consistent poor perf rating, then the risk of the change becomes higher. I think this is explained in the ITSM Change User Guide. It would be great if someone who has used this functionality can respond as to how effective it is or how it is calculated with the OOTB algorithm for Risk. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ranjith Sent: Tuesday, October 21, 2008 3:23 PM To: arslist@ARSLIST.ORG Subject: CM - Performance Rating Field ** Hello All, At Close Out stage on Infrastructure Change, there is a required field called Performance Rating -- can set from 1-5. what's the use of this field? If so, we need to define what 1 - 5 means. CM Version 7.0.03 Patch 007 Thanks, Ranjith Kariminlla __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 -Installing Knowledge Management Module
It depends how you want to manage your knowledge. If you want to have static word documents be your repository of knowledge then you would simply utilize the legacy data feature of the KM module that allows you to drop them into a folder called general that RKM can read and index and be usable in your KM search results. Alternatively, you convert your legacy data to RKM formatted solutions that can be maintained with an authoring workflow and through the use of KM best practices become more useful and effective knowledge to your organization. -Alan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Tuesday, October 21, 2008 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** So if I have a current system (say word documents that are stored on a web site), how do I import those word docs (and any other file type) into Remedy KM? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, October 21, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** All of the entries are XML documents that have entries in the KM database to do statistical reporting. -Original Message- From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: http://www.rmsportal.com/ www.rmsportal.com ARSlist: Where the Answers Are html___ _ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - http://pr.atwola.com/promoclk/10075x1211139166x1200680084/aol?redir=htt p://toolbar.aol.com/elections/download.html?ncid=emlweusdown0002 Download Now! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 -Installing Knowledge Management Module
Have you installed your RKM database yet? If so, create a short knowledgebase article using RKM, then go look at the .xml file it creates. You need to save your Word documents in a .xml file that matches the format the RKM database can read. Most likely, you'll end up creating a macro in Word to format all of your old documents into the new .xml format and copy them into your RKM database. Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] http://its.state.nc.ushttp://its.state.nc.us/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Tuesday, October 21, 2008 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module So if I have a current system (say word documents that are stored on a web site), how do I import those word docs (and any other file type) into Remedy KM? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, October 21, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** All of the entries are XML documents that have entries in the KM database to do statistical reporting. -Original Message- From: Chowdhury, Tauf [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - Download Now!http://pr.atwola.com/promoclk/10075x1211139166x1200680084/aol?redir=http://toolbar.aol.com/elections/download.html?ncid=emlweusdown0002 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.3 -Installing Knowledge Management Module
Thanks everyone for your responses so far.. I need to create a KM article for this. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Tuesday, October 21, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module Have you installed your RKM database yet? If so, create a short knowledgebase article using RKM, then go look at the .xml file it creates. You need to save your Word documents in a .xml file that matches the format the RKM database can read. Most likely, you'll end up creating a macro in Word to format all of your old documents into the new .xml format and copy them into your RKM database. Jennifer Jennifer Meyer 919-754-6543 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] http://its.state.nc.us http://its.state.nc.us/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects
Yes they are all part of an image but I very much doubt that is a problem. There are no printing problems. The problem occurs when the Crystal ActiveX Print Control is invoked. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Tuesday, October 21, 2008 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Are all of the workstations you tried part of a corporate OS image? If so, is there the possibility of using a non-standard corporate OS image to test against? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent:
Re: Spell Checker
I never cared to solve that one so I don't have an answer for you, sorry. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 3:02 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: Lol, I did already try that but it did not work. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Tuesday, October 21, 2008 3:00 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Try setting the focus to another field and back to the text field with 2 change field actions. Good Luck, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, October 21, 2008 2:37 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker This did work thanks a lot. The cursor still ends up at the end of the text on the field. Any idea how to move it to the beginning of the field? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Tuesday, October 21, 2008 1:59 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount to LENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of
$application$ null
I'm adding a little report problem button to a lot of our custom forms to basically submits a bug report for the form. I am capturing the Form, View, etc. I wanted to captured Application but it is null unless you open the actual application, which we apparently have not been doing :-) From the manual: $APPLICATION$: The name (not label) of the currently running application. On the web client, this keyword is set to NULL when the form is opened from a URL that does not include the application's name. In BMC Remedy User, this keyword is set to NULL when the form is opened outside of an application. Ok, so, have we been using (local) Applications all wrong? We set the Entry Point on the Primary Form for each application so that it shows up on the Home Page application list. Clicking these actually bypasses the application mode completely and is like opening and independent form. Everything in the manual seems to suggest than an Application List (such as on the homepage) is composed of links to Applications and yet... they are not. From the manual: Presenting applications to users: The typical or default method to present an application to users is to define entry points that appear in a home page, as explained in Chapter 9, Defining entry points and home pages. Are there any suggestions for enforcing $application$ usage rather than direct forms? I couldn't see any way to get a true application link to appear on the Home page. for instance here is an actual application URL: http://server/arsys/*apps*/server/AR+System+Administration but the link on the Home Page is to the *form*: http://server/arsys/*forms* /server/AR+System+Administration%3A+Console/ARSystemConsole/ As always, if there is a better way to skin this cat (bug reporting) I am all ears! Thanks! Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Time Segments and Outages
I was looking at the outage functionality in ITSM 7.3 and wondered whether it was possible to see all outages upcoming somewhere besides the actual outage form. Is there some sort of console place where important people can see outages and possible upcoming Time segments all in one easy to read interface? I know you can see the outages for a CI when you open the CI or the Change request related to it and click the outages link. But how do I know that there is an outage for a specific CI in the first place? Am I asking too much? Is this something I will have to make myself? Thanks. -scott ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using Military Time
Mike, I was hoping for something more restricted to the server itself, but that did work, thank you. Now I get to tell an entire department that they will have to modify every single windows workstation in order to use military time, should be fun. :) -Paul From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Tuesday, October 21, 2008 10:41 To: arslist@ARSLIST.ORG Subject: Re: Using Military Time ** Display in date/time fields on forms as records are displayed? Time display is a function of the workstation (Windows). Control Panel=Regional and Language Settings=Customize=Time. Set HH:mm:ss for 24-hour time (hh:mm:ss for 12-hour time). Single characters will zero-suppress, if that's what you want. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using Military Time
Hi Paul, There are AR user preference fields for date and time formats that will override the windows client settings. There are two fields for the mid tier and a separate combined field for the windows user tool (WUT). From memory you may get issues in ITSM if you drop seconds from the time display but the change to a 24 hour clock shouldn't be a problem. You could use workflow to default a user's preference setting to a 24 hour clock. I've done this sort of thing at a couple of client sites recently. One was all web and the other all WUT so it should work for both. In Australia we set our WUT date time format to dd/MM/ HH:mm:ss You were on the right track when you found the date format setting in the preference field. It can actually includes formats for both date and time. Rod Harris From: Action Request System discussion list(ARSList) on behalf of Paul Blasquez Sent: Wed 10/22/2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Using Military Time ** Mike, I was hoping for something more restricted to the server itself, but that did work, thank you. Now I get to tell an entire department that they will have to modify every single windows workstation in order to use military time, should be fun. :) -Paul From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Tuesday, October 21, 2008 10:41 To: arslist@ARSLIST.ORG Subject: Re: Using Military Time ** Display in date/time fields on forms as records are displayed? Time display is a function of the workstation (Windows). Control Panel=Regional and Language Settings=Customize=Time. Set HH:mm:ss for 24-hour time (hh:mm:ss for 12-hour time). Single characters will zero-suppress, if that's what you want. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
