F5/Refresh removal

[Barber, David]

All,

Got some strange behaviour - we've got the F5/Refresh functionality being 
disabled under specific circumstances - its fine when opening an incident from 
a table form, or from some workflow, but do a search over a form, double click 
on one of the results, it opens up, and the F5 button is not available.  This 
happens on all forms, from simple group definitions through to considerably 
more complex incident forms.

How do you go about disabling/enabling F5?  I've gone through workflow logs, 
and there's nothing thats particularly obvious. We're running on ARS 7.0.1 
(patch 006)/Solaris/Oracle, no ootb applications.

Regards

Dave

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AR Server Installation on Windows Vista

[Vijayalakshmi Paulraj]

Hi All,

Has anybody tried the Remedy Products Installation on Windows Vista
(Basic) OS?

Just wanted to know how successful it is...

Please share your thoughts...

Thanks
Vijayalakshmi Paulraj



This message, including any attachments, contains confidential information 
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addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of 
this message or any of its attachments or the information contained in this 
e-mail, or the taking of any action based on it, is strictly prohibited. If you 
are not the intended recipient, please notify the sender immediately by return 
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Problems calling java api from filter.

[Sergio Tomillero]

Hello People

I have a strange problem with an java api. The api is correct but it only
runs from active link. 

If I execute the api from the server's command line, it runs correctly, but
if I execute it from a filter, it does not run returning ARERR 341.

I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but
they do not show anything special about the problem.

As example, the instruction  in the server's command line, that runs Ok,
should be like this:

  java -Dentorno=D remedyServer.Access aaa RA111 password  JOT000
0012345 00098765 "Error DSE" UA111 S  JA2008

The instruction in the same in active link or filter, as it islike this:

$PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password
$field2$ $field3$ "$field4$" "$Description$" $field5$ $field6$ "$field7$" J
"$field8$" "$Field9$" "$Field10$"

As I have mentioned, from an active link it runs, but from a filter fails.


The configuration is ARServer 5.1.2, Windows 2000.

- Is it normal that the same instruction runs from an active link and does
not run from a filter?
- How can I find the error? What should I trace? 

Thanks in advance,
Sergio Tomillero


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Re: Problems calling java api from filter.

[[EMAIL PROTECTED]]

**
Hi,Please be aware,
that you run the api program with the correct path and classpath
variable.You can use a shell script for testing purposes !CheersTristan-Original Message-Date: Tue, 21 Oct 2008 10:51:39
+0200Subject: Problems calling java api from filter.From:  
      Sergio Tomillero <[EMAIL PROTECTED]>To:          
arslist@ARSLIST.ORGHello PeopleI have a strange
problem with an java api. The api is correct but it onlyruns from
active link. If I execute the api from the server's command
line, it runs correctly, butif I execute it from a filter, it does
not run returning ARERR 341.I have reviewed all logs
(arerror.log, arapi.log, filter.log, sql.log) butthey do not show
anything special about the problem.As example, the
instruction  in the server's command line, that runs Ok,should be
like this: java -Dentorno=D remedyServer.Access aaa RA111
password  JOT012345 00098765 "Error DSE"
UA111 S  JA2008The instruction in the same in active link or
filter, as it islike this:$PROCESS$ @@:java -Dentorno=D
remedyServer.Access new $field1$ password$field2$ $field3$
"$field4$" "$Description$" $field5$ $field6$
"$field7$" J"$field8$" "$Field9$"
"$Field10$"As I have mentioned, from an active
link it runs, but from a filter fails.The
configuration is ARServer 5.1.2, Windows 2000.- Is it normal
that the same instruction runs from an active link and doesnot run
from a filter?- How can I find the error? What should I trace? Thanks in advance,Sergio Tomillero-- View this message in context:
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Re: AR Server Installation on Windows Vista

[Sergio Tomillero]

Hi Vijayalakshmi,

Are you talking about Remedy User or Server? 
I have a customer that had to install Remedy User 7.1.0 latest patch in his
computer to be able to use Remedy User in Windows Vista OS.

About ARServer, in the Compatibility Matrix Windows Vista is not present.

Kind regards



Vijayalakshmi Paulraj wrote:
> 
> Hi All,
> 
> Has anybody tried the Remedy Products Installation on Windows Vista
> (Basic) OS?
> 
> Just wanted to know how successful it is...
> 
> Please share your thoughts...
> 
> Thanks
> Vijayalakshmi Paulraj
> 
> 
> 
> This message, including any attachments, contains confidential information 
> intended for a specific individual and purpose, and is intended for the
> addressee only. Any unauthorized disclosure, use, dissemination, copying,
> or distribution of 
> this message or any of its attachments or the information contained in
> this e-mail, or the taking of any action based on it, is strictly
> prohibited. If you are not the intended recipient, please notify the
> sender immediately by return e-mail and delete this message.
> 
> 
> 
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> 
> 

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Re: Problems calling java api from filter.

[Sergio Tomillero]

Hi Tristan,
But if I can execute the instruction from the command line of the server, I
suppose the patch and classpath are correct, aren't they? Or may be I should
indicate something additional in Remedy Configuration? The ar.cfg are
indicated al ARF-Java-Class-Path.

kind regards




[EMAIL PROTECTED] wrote:
> 
> **
> Hi, Please be aware,
> that you run the api program with the correct path and classpath
> variable.You can use a shell script for testing purposes ! Cheers Tristan
> -Original Message- Date: Tue, 21 Oct 2008 10:51:39
> +0200 Subject: Problems calling java api from filter. From:  
>       Sergio Tomillero <[EMAIL PROTECTED]> To:          
> arslist@ARSLIST.ORG Hello People I have a strange
> problem with an java api. The api is correct but it only runs from
> active link. If I execute the api from the server's command
> line, it runs correctly, but if I execute it from a filter, it does
> not run returning ARERR 341. I have reviewed all logs
> (arerror.log, arapi.log, filter.log, sql.log) but they do not show
> anything special about the problem. As example, the
> instruction  in the server's command line, that runs Ok, should be
> like this:  java -Dentorno=D remedyServer.Access aaa RA111
> password  JOT000 0012345 00098765 "Error DSE"
> UA111 S  JA2008 The instruction in the same in active link or
> filter, as it islike this: $PROCESS$ @@:java -Dentorno=D
> remedyServer.Access new $field1$ password $field2$ $field3$
> "$field4$" "$Description$" $field5$ $field6$
> "$field7$" J "$field8$" "$Field9$"
> "$Field10$" As I have mentioned, from an active
> link it runs, but from a filter fails. The
> configuration is ARServer 5.1.2, Windows 2000. - Is it normal
> that the same instruction runs from an active link and does not run
> from a filter? - How can I find the error? What should I trace? Thanks in
> advance, Sergio Tomillero -- View this message in context:
> http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
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Re: AR Server Installation on Windows Vista

[Vijayalakshmi Paulraj]

Hi,

I want to know about the installation of AR Server. Yes I did go through
the Compatibility matrix, but wanted to know if somebody actually tried
doing that.

Thanks&Regards,
Vijayalakshmi Paulraj

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero
Sent: Tuesday, October 21, 2008 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Server Installation on Windows Vista

Hi Vijayalakshmi,

Are you talking about Remedy User or Server? 
I have a customer that had to install Remedy User 7.1.0 latest patch in
his
computer to be able to use Remedy User in Windows Vista OS.

About ARServer, in the Compatibility Matrix Windows Vista is not
present.

Kind regards



Vijayalakshmi Paulraj wrote:
> 
> Hi All,
> 
> Has anybody tried the Remedy Products Installation on Windows Vista
> (Basic) OS?
> 
> Just wanted to know how successful it is...
> 
> Please share your thoughts...
> 
> Thanks
> Vijayalakshmi Paulraj
> 
>


> 
> This message, including any attachments, contains confidential
information 
> intended for a specific individual and purpose, and is intended for
the
> addressee only. Any unauthorized disclosure, use, dissemination,
copying,
> or distribution of 
> this message or any of its attachments or the information contained in
> this e-mail, or the taking of any action based on it, is strictly
> prohibited. If you are not the intended recipient, please notify the
> sender immediately by return e-mail and delete this message.
> 
>


> 
>

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> 
> 

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This message, including any attachments, contains confidential information 
intended for a specific individual and purpose, and is intended for the 
addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of 
this message or any of its attachments or the information contained in this 
e-mail, or the taking of any action based on it, is strictly prohibited. If you 
are not the intended recipient, please notify the sender immediately by return 
e-mail and delete this message.



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Webservice: CHG_ChangeInterface_WS: ITSM v7

[Khalil]

Hi Listers,
 
I successfully generated the out of box CHG_ChangeInterface_WS WSDL using
.NET WebService Studio. However, when I run the Change_Query_Service (Get)
operation, input the Infrastructure_Change_ID and run (invoke) the WSDL, it
appears to run ok but the record returned is not the one I was expecting.
Most of the fields are null, date values are set to 01/01/0001, and
selection fields have their first value in the list populated. 
 
I would like to be able to modify several fields on a change record in ITSM
v7. Not too sure about what I am missing, any assistance will be kindly
appreciated.
Kind Regards,
M. Khalil 
Technosys UK Limited
Ph: +44(0)2084295955
Fax: +44(0)2084295966
[EMAIL PROTECTED]
 

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Control-M -> Remedy 7 Integration

[Luis Aparicio Gutierrez]

**
Hi, list

Is there any product or plug-in to connect
Control-M and Remedy 7 (to say, create incidents when jobs fail)? If not,
what would be the better way to do this? what would be the right solution
for Control-M for z/OS and Control-M for Distributed Systems?

Thanks!

Saludos/Regards

Luis Aparicio Gutierrez
IBM Spain, ITS (Integrated Technology Services)
IT Specialist
ITIL Foundations Certified


Salvo indicado de otro modo más arriba / Unless stated otherwise above:
International Business Machines, S.A.
Santa Hortensia, 26-28, 28002 Madrid
Registro Mercantil de Madrid; Folio 1; Tomo 1525; Hoja M-28146
CIF A28-010791

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Re: BMC Elite?

[Benedetto Cantatore]

Just because more people aren't complaining doesn't mean its not true. 
I'm somehow on their list and getting their emails even though I didn't
request it.  I suspect they're probably a legitimate group, however, the
way they went about gathering members is what people are having an issue
with.  If they had merely posted on the list and provided a link, I
believe they would have recieved a more positive response.  I'm not
losing sleep over it and I will continue to delete the emails as I get
them.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 10/21/08 12:04 AM >>>

** 
I don't think so.. I haven't received anything from them personally. If
they were harvesting addresses, my guess would be that there would be
more traffic and/or complaints. The only exposure that I have had to
them is here on the list. With that being said, I am *highly* amused
when one does come through. The whole notion of an 'elite' is
questionable at best (unless they are in the business of proving their
members as such) and affixing the letters BMC on the front is just icing
on the cake unless they are sactioned. Heh. IMNSHO - they could have
used the name 'remedy monkeys/guys/cyborgs/people/whatever' and got the
same effect. Remind me not to laugh when someone claims to be an 'elite'
like their poop don't stink.
 
 
Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to
arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

**

Basically, I opted out before, but I started getting it again.  I'm
assuming they pull email addresses from the ARS List whether we signed
up or not, and even if we opt out, when they harvest the email addresses
here again, it apparently overwrites the opt out__Platinum Sponsor:
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api connections to localhost fail after upgrade from v6.3 to v7.1

[Urban, Robert (, externer Mitarbeiter)]

Hi Folks,

on a Solaris10 (Niagara2) system we upgraded from v6.3p20 to v7.1p004. Now
I can no longer (using arsperl "ars_Login()") get an API connection to
"localhost". If I explicitly use the network-name of the system I can
establish a connection. Has anyone else seen this? We always configure
ars to use a specific port (3311), and a telnet to this port is successful,
which indicates that the connection is getting as far as the application-level.
Most network-applications I've seen explicitly provide a configuration
parameter to control which interfaces an application will "listen" on.
I know of no such parameter for ars.

Any ideas?

Rob Urban

Re: BMC Elite?

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I'm guessing that they did an initial 'Harvest' of the ARSList for email
addresses. If you have opted out, and are receiving the emails again, it
is my guess that maybe one of the people who signed up on the site has
invited you. There is a handy Invite link where you can invite a friend
to join.

I joined. The ARSlist is more useful, but I like being able to put a
name with a face, as you can do with the website in mention.

Thanks,

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
Sent: Tuesday, October 21, 2008 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

** 
Just because more people aren't complaining doesn't mean its not true.
I'm somehow on their list and getting their emails even though I didn't
request it.  I suspect they're probably a legitimate group, however, the
way they went about gathering members is what people are having an issue
with.  If they had merely posted on the list and provided a link, I
believe they would have recieved a more positive response.  I'm not
losing sleep over it and I will continue to delete the emails as I get
them.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 10/21/08 12:04 AM >>>

** 

I don't think so.. I haven't received anything from them personally. If
they were harvesting addresses, my guess would be that there would be
more traffic and/or complaints. The only exposure that I have had to
them is here on the list. With that being said, I am *highly* amused
when one does come through. The whole notion of an 'elite' is
questionable at best (unless they are in the business of proving their
members as such) and affixing the letters BMC on the front is just icing
on the cake unless they are sactioned. Heh. IMNSHO - they could have
used the name 'remedy monkeys/guys/cyborgs/people/whatever' and got the
same effect. Remind me not to laugh when someone claims to be an 'elite'
like their poop don't stink.

 

 

Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to
arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

**

Basically, I opted out before, but I started getting it again.  I'm
assuming they pull email addresses from the ARS List whether we signed
up or not, and even if we opt out, when they harvest the email addresses
here again, it apparently overwrites the opt out__Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: Problems calling java api from filter.

[Atul Vohra]

Sergio,

When you call the code from the command line the environment variables are 
based on your profile but when it is called from the filter it is based on 
variables set in remedy.

Try this out - 

Write a shell script (ex: javaapp.sh) that would call your java application. In 
this script echo the environment variables. 

Run from command line 
javaapp.sh >> envcommand.out 2>>&1

>From the filter call the following:
javapp.sh >> envremedy.out 2>>&1

Compare the 2 out files and see the difference. Then set env variables as 
needed in the shell script

Atul
> - Original Message -
> From: "Sergio Tomillero" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Subject: Re: Problems calling java api from filter.
> Date: Tue, 21 Oct 2008 02:20:51 -0700
> 
> 
> Hi Tristan,
> But if I can execute the instruction from the command line of the server, I
> suppose the patch and classpath are correct, aren't they? Or may be I should
> indicate something additional in Remedy Configuration? The ar.cfg are
> indicated al ARF-Java-Class-Path.
> 
> kind regards
> 
> 
> 
> 
> [EMAIL PROTECTED] wrote:
> >
> > **
> > Hi, Please be aware,
> > that you run the api program with the correct path and classpath
> > variable.You can use a shell script for testing purposes ! Cheers Tristan
> > -Original Message- Date: Tue, 21 Oct 2008 10:51:39
> > +0200 Subject: Problems calling java api from filter. From:  
> >       Sergio Tomillero <[EMAIL PROTECTED]> To:          
> > arslist@ARSLIST.ORG Hello People I have a strange
> > problem with an java api. The api is correct but it only runs from
> > active link. If I execute the api from the server's command
> > line, it runs correctly, but if I execute it from a filter, it does
> > not run returning ARERR 341. I have reviewed all logs
> > (arerror.log, arapi.log, filter.log, sql.log) but they do not show
> > anything special about the problem. As example, the
> > instruction  in the server's command line, that runs Ok, should be
> > like this:  java -Dentorno=D remedyServer.Access aaa RA111
> > password  JOT000 0012345 00098765 "Error DSE"
> > UA111 S  JA2008 The instruction in the same in active link or
> > filter, as it islike this: $PROCESS$ @@:java -Dentorno=D
> > remedyServer.Access new $field1$ password $field2$ $field3$
> > "$field4$" "$Description$" $field5$ $field6$
> > "$field7$" J "$field8$" "$Field9$"
> > "$Field10$" As I have mentioned, from an active
> > link it runs, but from a filter fails. The
> > configuration is ARServer 5.1.2, Windows 2000. - Is it normal
> > that the same instruction runs from an active link and does not run
> > from a filter? - How can I find the error? What should I trace? Thanks in
> > advance, Sergio Tomillero -- View this message in context:
> > http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html
> > Sent from the ARS (Action Request System) mailing list archive at
> > Nabble.com.
> > ___
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> > Are"
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> >
> >
> 
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Re: api connections to localhost fail after upgrade from v6.3 to v7.1

[Ben Chernys]

Hi Rob, 

Long time no see.  Send me an email on my private email (below).

localhost should work fine.  Ars you setting the server port in the perl
script?  Try 
export ARTCPPORT=3311 
and then your perl script.  

If that works than you haven't called the ARSetServerPort f().  There will
be an ARSperl equivalent f().
Do this right after ARInitialization - before any REAL f().

As far as I know, when you do a listen on a port on a "machine" that listen
should work on all interfaces of that machine.  ARS Server has no
configuration for which IP/IF it will listen on and any IP used will connect
to the server.

Cheers
Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329   GMT + 1 + [ DST ]
Email:   mailto:[EMAIL PROTECTED]
Web: http://www.softwaretoolhouse.com

A free notepad for Diary fields:
http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm
An ARS API scripting tool used for migrations, integrations, imports,
reports, extracts, batch jobs:
http://www.softwaretoolhouse.com/products/SthMupd
  



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Urban, Robert (, externer
Mitarbeiter)
Sent: October 21, 2008 2:03 PM
To: arslist@ARSLIST.ORG
Subject: api connections to localhost fail after upgrade from v6.3 to v7.1

Hi Folks,

on a Solaris10 (Niagara2) system we upgraded from v6.3p20 to v7.1p004. Now I
can no longer (using arsperl "ars_Login()") get an API connection to
"localhost". If I explicitly use the network-name of the system I can
establish a connection. Has anyone else seen this? We always configure ars
to use a specific port (3311), and a telnet to this port is successful,
which indicates that the connection is getting as far as the
application-level.
Most network-applications I've seen explicitly provide a configuration
parameter to control which interfaces an application will "listen" on.
I know of no such parameter for ars.

Any ideas?

Rob Urban

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Re: Using Military Time

[Meyer, Jennifer L]

I seems to me I used to do this when I was with STRATCOM on 6.0, but that was 
lifetimes ago.

Jennifer Meyer
919-754-6543
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Paul Blasquez
Sent: Monday, October 20, 2008 11:33 PM
To: arslist@ARSLIST.ORG
Subject: Using Military Time

Hello,

I have perused the archives quite a bit looking for a way for Date/Time
fields, by default, to display a 24 hour time instead of an AM/PM.

This is on solaris 9, AR 6.3 patch 22.

I have tried the following:

Setting my env variables ARDATE, ARDATEONLY, and ARTIMEONLY and
restarting the server.
Setting the variables inside the /etc/init.d/arsystem startup script
Setting the variables as "Environment variable: ARDATE=" inside both the
armonitor.conf and ar.conf files.  I have tried both the windows and
unix formats.

None of these methods has worked.

Here is what I have tried to set my variables to:

ARDATE=%m/%d/%y %T
ARDATEONLY=%m/%d/%y
ARTIMEONLY=%T

Environment-variable: ARDATE=%m/%d/%y %T
Environment-variable: ARDATE=MM/dd/yy HH:MM:SS

I've also checked the user preferences form but there does not seem to
be a custom time format section, just custom date format.

Has anyone gotten 24-hour time working on a solaris environment?

Paul Blasquez
Senior Network Engineer/Remedy Developer |
Desk - 408.360.5220 |
Cell - 408.627.5714

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Re: AR Server Installation on Windows Vista

[Rafael D. Araujo]

I've had no problem installing Server 7.0.1 on Vista Ultimate.
Same with Admin 7.1 and User 7.1.


On 21/10/2008, Vijayalakshmi Paulraj <[EMAIL PROTECTED]> wrote:
>
> Hi,
>
> I want to know about the installation of AR Server. Yes I did go through
> the Compatibility matrix, but wanted to know if somebody actually tried
> doing that.
>
> Thanks&Regards,
> Vijayalakshmi Paulraj
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero
> Sent: Tuesday, October 21, 2008 2:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR Server Installation on Windows Vista
>
> Hi Vijayalakshmi,
>
> Are you talking about Remedy User or Server?
> I have a customer that had to install Remedy User 7.1.0 latest patch in
> his
> computer to be able to use Remedy User in Windows Vista OS.
>
> About ARServer, in the Compatibility Matrix Windows Vista is not
> present.
>
> Kind regards
>
>
>
> Vijayalakshmi Paulraj wrote:
> >
> > Hi All,
> >
> > Has anybody tried the Remedy Products Installation on Windows Vista
> > (Basic) OS?
> >
> > Just wanted to know how successful it is...
> >
> > Please share your thoughts...
> >
> > Thanks
> > Vijayalakshmi Paulraj
> >
> >
> 
> 
> >
> > This message, including any attachments, contains confidential
> information
> > intended for a specific individual and purpose, and is intended for
> the
> > addressee only. Any unauthorized disclosure, use, dissemination,
> copying,
> > or distribution of
> > this message or any of its attachments or the information contained in
> > this e-mail, or the taking of any action based on it, is strictly
> > prohibited. If you are not the intended recipient, please notify the
> > sender immediately by return e-mail and delete this message.
> >
> >
> 
> 
> >
> >
> 
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> >
> >
>
> --
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> http://www.nabble.com/AR-Server-Installation-on-Windows-Vista-tp20085596
> p20086139.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> 
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>
> 
>
> This message, including any attachments, contains confidential information
> intended for a specific individual and purpose, and is intended for the
> addressee only. Any unauthorized disclosure, use, dissemination, copying, or
> distribution of
> this message or any of its attachments or the information contained in this
> e-mail, or the taking of any action based on it, is strictly prohibited. If
> you are not the intended recipient, please notify the sender immediately by
> return e-mail and delete this message.
>
>
> 
>
>
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>



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Atenciosamente,
Rafael D. Araujo

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ITSM 5.5

[Warren Baltimore]

Anybody know of a company that may still be offering 5.5 classes?

Warren

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Job: Remedy - Washington DC - Permanent - Kforce

[Kitchen, Joshua T]

Dear List,
 
In short we are basically looking for someone who has some sort of
experience with migrating from 5.x to 7.x and then be on support and
sustainment.
 
OFFICIAL DETAILS:

This individual shall provide development and implementation support of
a BMC REMEDY Information Technology Service Management (ITSM) suite. We
are currently implementing a next generation managed service center,
with multiple customers. Applicant will be required to provide services
across the following ITSM modules: Service Desk; Asset Management;
Change Management; Knowledge Management and Service Level Management.  
 
Location:  Washington DC
 
Industry:  Government/Federal
 
Authorization Status:  US Citizens Only
 
Duration:  Permanent OR Contract-to-Perm
 
Salary:  $80,000-90,000
 
Team Size:  4

Background and Experience: (including education, skills, work
activities) 
*  Upgrading from REMEDY 5.x to 7.x 
o REMEDY Development 
o Developing and enhancing REMEDY ITSM existing workflows.  
o Upgrading and maintaining REMEDY applications on SQL. 
o Preparing system documentation on revised applications along with
knowledge sharing. 
* Daily Responsibility 
o Diagnosing and repairing problems within the REMEDY system affecting
customers. 
o Creating and administering accounts for REMEDY applications. 
o Providing high level support to end users. 
* REMEDY Administration 
o Manage license issuance and tracking. 
o Manage support and development licenses. 
o Application Configuration 
* Reporting 
o Maintaining and creating REMEDY reports according to user
specifications. 
o Publish reports. 
* Maintain performance measurement reports. 
(a) Minimum required: 
* 5+ years as a REMEDY Administrator/Developer. 
* Programming experience with ARS & ARS related applications. 
* Proficiency in upgrading REMEDY to new major versions. 
* Experience working with SQL databases. 
* Excellent customer service skills and strong interpersonal skills. 
* Capability to self-direct, self-motivate, and act as a REMEDY mentor
to the team. 
* Bachelor's Degree, or equivalent experience, in Computer Science or
related field. 

(b) Desired: 
* Proficiency in upgrading REMEDY to new major versions. 
* Experience with older versions of REMEDY. 
* Experience consolidating multiple instances of ARS into single entity
solutions. 
* Experience supporting multiple customers   
 

Joshua Kitchen
Recruiter
Kforce Technology Staffing 
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

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<><><><>

Re: Problems calling java api from filter.

[LJ Longwing]

Sergio,
I had problems calling my Java app from a filter as well, what I ended up
doing was writing a Perl wrapper and using the perl script to set my
classpath and such, then just call Java from the scriptworks well. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero
Sent: Tuesday, October 21, 2008 2:52 AM
To: arslist@ARSLIST.ORG
Subject: Problems calling java api from filter.

Hello People

I have a strange problem with an java api. The api is correct but it only
runs from active link. 

If I execute the api from the server's command line, it runs correctly, but
if I execute it from a filter, it does not run returning ARERR 341.

I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but
they do not show anything special about the problem.

As example, the instruction  in the server's command line, that runs Ok,
should be like this:

  java -Dentorno=D remedyServer.Access aaa RA111 password  JOT000
0012345 00098765 "Error DSE" UA111 S  JA2008

The instruction in the same in active link or filter, as it islike this:

$PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password
$field2$ $field3$ "$field4$" "$Description$" $field5$ $field6$ "$field7$" J
"$field8$" "$Field9$" "$Field10$"

As I have mentioned, from an active link it runs, but from a filter fails.


The configuration is ARServer 5.1.2, Windows 2000.

- Is it normal that the same instruction runs from an active link and does
not run from a filter?
- How can I find the error? What should I trace? 

Thanks in advance,
Sergio Tomillero


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Re: problems w/jakarta for mid tier on 64-bit W2003 Enterprise

[Matt Reinfeldt]

Donald,

 

It sounds like you're on the right path with this.  You do need to set IIS
to run as 32-bit and get the asp.net updated.  However, you should be
loading a newer version of MT, IMHO.  Try this: go to Add/Remove Programs
and uninstall both Tomcat and the Jakarta ISAPI Redirector (not Mid-Tier).
Go to Windows Explorer and delete the d:\program files\apache. folder and
sub-folders.  Now, run the ARS 7.1 patch005 MT Installer.  Choose IIS and
Tomcat, and 'reinstall' your MT.  It should reinstall both the Jakarta and
Tomcat for you.  You'll get Tomcat 5.5.25, which is now bundled with
patch004 and patch005.

 

I've used the above method several times on Windows 2003 x64 with success,
but it would not work if the IIS had not been changed to 32-bit and
restarted first.

 

Good luck!

 

Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Monday, October 20, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: problems w/jakarta for mid tier on 64-bit W2003 Enterprise

 

** 

So far, we've been unable to bring the Mid Tier up using Jakarta on our new
64-bit W2003 Enterprise server.  We've been working with Support for a week
now, they're pointing to Jakarta as the problem.  Here's what we've tried so
far:

 

- successfully loaded ARS 7.1 p002 on MS Windows Server 2003 Enterprise
Edition, 64-bit to D:/Program Files, received no errors.

 

- ran the command that enables 32-bit mode:  cscript
%SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET
W3SVC/AppPools/Enable32bitAppOnWin64 1

 

- found the ARSList post re: D:/Program Files vs. D:/Program Files (x86) but
according to Support, the Mid Tier is registered as a 32-bit application so
Windows knows how to deal with it.  

 

- ran the command that installs the 32-bit version of asp.net to clear the
ISAPI filter error:
%SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i

 

- downloaded fresh copies of Tomcat and Jakarta directly overriding those
provided during the Remedy install.  Tried both 32-bit and 64-bit versions
of Jakarta.

 

- Mid Tier simply won't come up under IIS using Jakarta Redirector.  We
turned on logging, the debug log shows: jk_isapi_plugin.c (1417): [/arsys]
is not a servlet url. 

 

- Able to use Mid Tier under Tomcat without issue, but we must use IIS.

 

- Loaded ServletExec, Mid Tier works under this as well so it may an option,
albeit an expensive one.

 

If anyone has run into a similar problem, any insights would be most
appreciated.  Thanks. - Don

 

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Re: Problems calling java api from filter.

[Grooms, Frederick W]

FYI:  When you run a command on the server it is logged in the
arfork.log.  Look there and see exactly what the server is executing.

Fred 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero
Sent: Tuesday, October 21, 2008 3:52 AM
To: arslist@ARSLIST.ORG
Subject: Problems calling java api from filter.

Hello People

I have a strange problem with an java api. The api is correct but it
only
runs from active link. 

If I execute the api from the server's command line, it runs correctly,
but
if I execute it from a filter, it does not run returning ARERR 341.

I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log)
but
they do not show anything special about the problem.

As example, the instruction  in the server's command line, that runs Ok,
should be like this:

  java -Dentorno=D remedyServer.Access aaa RA111 password  JOT000
0012345 00098765 "Error DSE" UA111 S  JA2008

The instruction in the same in active link or filter, as it islike this:

$PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password
$field2$ $field3$ "$field4$" "$Description$" $field5$ $field6$
"$field7$" J
"$field8$" "$Field9$" "$Field10$"

As I have mentioned, from an active link it runs, but from a filter
fails.


The configuration is ARServer 5.1.2, Windows 2000.

- Is it normal that the same instruction runs from an active link and
does
not run from a filter?
- How can I find the error? What should I trace? 

Thanks in advance,
Sergio Tomillero

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Re: AR Server Installation on Windows Vista

[Matt Reinfeldt]

I use vista x64 on my laptop, and the only issue I've run into with the
Client Tools is with the AR System ODBC Driver.  It is not too stable in
64-bit environments (nor does BMC claim it will be, btw).  Other than that,
the Admin, User, and Import tools all seem to function with no issues for
me.

 

Good luck,

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rafael D. Araujo
Sent: Tuesday, October 21, 2008 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR Server Installation on Windows Vista

 

** 

I've had no problem installing Server 7.0.1 on Vista Ultimate.

Same with Admin 7.1 and User 7.1.

 

On 21/10/2008, Vijayalakshmi Paulraj <[EMAIL PROTECTED]> wrote: 

Hi,

I want to know about the installation of AR Server. Yes I did go through
the Compatibility matrix, but wanted to know if somebody actually tried
doing that.

Thanks&Regards,
Vijayalakshmi Paulraj

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero
Sent: Tuesday, October 21, 2008 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Server Installation on Windows Vista

Hi Vijayalakshmi,

Are you talking about Remedy User or Server?
I have a customer that had to install Remedy User 7.1.0 latest patch in
his
computer to be able to use Remedy User in Windows Vista OS.

About ARServer, in the Compatibility Matrix Windows Vista is not
present.

Kind regards



Vijayalakshmi Paulraj wrote:
>
> Hi All,
>
> Has anybody tried the Remedy Products Installation on Windows Vista
> (Basic) OS?
>
> Just wanted to know how successful it is...
>
> Please share your thoughts...
>
> Thanks
> Vijayalakshmi Paulraj
>
>


>
> This message, including any attachments, contains confidential
information
> intended for a specific individual and purpose, and is intended for
the
> addressee only. Any unauthorized disclosure, use, dissemination,
copying,
> or distribution of
> this message or any of its attachments or the information contained in
> this e-mail, or the taking of any action based on it, is strictly
> prohibited. If you are not the intended recipient, please notify the
> sender immediately by return e-mail and delete this message.
>
>


>
>

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>
>

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This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of
this message or any of its attachments or the information contained in this
e-mail, or the taking of any action based on it, is strictly prohibited. If
you are not the intended recipient, please notify the sender immediately by
return e-mail and delete this message.





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-- 
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Rafael D. Araujo
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Re: api connections to localhost fail after upgrade from v6.3 to v7.1

[Axton]

If you upgraded remedy, and your perl scripts are expecting the remedy
libs in a certain location/version, and they are no longer available
in that format, arsperl will not work.  Upgrade arsperl, compile it
against the version of the api's available on your server.  An
alternative approach would be to place the 6.3 api somewhere, then set
the ld_library_path so it reaches the 6.3 api prior to the 7.1 api in
the sessions where you use arsperl.

Axton Grams

On Tue, Oct 21, 2008 at 8:02 AM, Urban, Robert (, externer
Mitarbeiter) <[EMAIL PROTECTED]> wrote:
> Hi Folks,
>
> on a Solaris10 (Niagara2) system we upgraded from v6.3p20 to v7.1p004. Now
> I can no longer (using arsperl "ars_Login()") get an API connection to
> "localhost". If I explicitly use the network-name of the system I can
> establish a connection. Has anyone else seen this? We always configure
> ars to use a specific port (3311), and a telnet to this port is successful,
> which indicates that the connection is getting as far as the 
> application-level.
> Most network-applications I've seen explicitly provide a configuration
> parameter to control which interfaces an application will "listen" on.
> I know of no such parameter for ars.
>
> Any ideas?
>
> Rob Urban
>
>

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Re: BMC Elite?

[Benedetto Cantatore]

I didn't know about the guest invite, perhaps that's why I'm getting the
emails.  
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 10/21/08 8:30 AM >>>

I'm guessing that they did an initial 'Harvest' of the ARSList for
email
addresses. If you have opted out, and are receiving the emails again,
it
is my guess that maybe one of the people who signed up on the site has
invited you. There is a handy Invite link where you can invite a
friend
to join.

I joined. The ARSlist is more useful, but I like being able to put a
name with a face, as you can do with the website in mention.

Thanks,

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore
Sent: Tuesday, October 21, 2008 6:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

** 
Just because more people aren't complaining doesn't mean its not true.
I'm somehow on their list and getting their emails even though I
didn't
request it.  I suspect they're probably a legitimate group, however,
the
way they went about gathering members is what people are having an
issue
with.  If they had merely posted on the list and provided a link, I
believe they would have recieved a more positive response.  I'm not
losing sleep over it and I will continue to delete the emails as I get
them.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 10/21/08 12:04 AM >>>

** 

I don't think so.. I haven't received anything from them personally.
If
they were harvesting addresses, my guess would be that there would be
more traffic and/or complaints. The only exposure that I have had to
them is here on the list. With that being said, I am *highly* amused
when one does come through. The whole notion of an 'elite' is
questionable at best (unless they are in the business of proving their
members as such) and affixing the letters BMC on the front is just
icing
on the cake unless they are sactioned. Heh. IMNSHO - they could have
used the name 'remedy monkeys/guys/cyborgs/people/whatever' and got
the
same effect. Remind me not to laugh when someone claims to be an
'elite'
like their poop don't stink.





Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to
arslist@ARSLIST.ORG
Subject: Re: BMC Elite?

**

Basically, I opted out before, but I started getting it again. 
I'm
assuming they pull email addresses from the ARS List whether we signed
up or not, and even if we opt out, when they harvest the email
addresses
here again, it apparently overwrites the opt out__Platinum Sponsor:
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Re: Email Engine stops sending Emails

[Bala Patel]

Hi,

Has anyone experienced the email engine being able to receive inbound emails, 
but not process outbound emails?  Outbound emails are sitting in the AR System 
Email Messages form without any errors. The AREmail process is up and running 
and outbound emails just stop being sent out at random times. The only way to 
fix the issue is to restart the email engine. I don't see any errors in the 
debug logs and am trying to come up with a way to troubleshoot this.


*
Environment

ARS Server Patch24
Email Engine Patch 24
OS: Solaris 9
Oracle 10 
Java version: 1.4.2_13
Outbound Emails: smtp

*

Thanks,

Bala Patel
Independent Consultant




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Re: Email Engine stops sending Emails

[Chowdhury, Tauf]

Bala,

Have you checked for any entries in the AR System Email Error Logs form?

Do you have any mail filtering appliances that are relaying your
messages?

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Office: 631.858.7765

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel
Sent: Tuesday, October 21, 2008 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine stops sending Emails

 

Hi,

Has anyone experienced the email engine being able to receive inbound
emails, but not process outbound emails?  Outbound emails are sitting in
the AR System Email Messages form without any errors. The AREmail
process is up and running and outbound emails just stop being sent out
at random times. The only way to fix the issue is to restart the email
engine. I don't see any errors in the debug logs and am trying to come
up with a way to troubleshoot this.


*
Environment

ARS Server Patch24
Email Engine Patch 24
OS: Solaris 9
Oracle 10 
Java version: 1.4.2_13
Outbound Emails: smtp

*

Thanks,

Bala Patel
Independent Consultant

 

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Re: Email Engine stops sending Emails

[Meyer, Jennifer L]

Bala,

I saw this on the 25th of every month when I was with Navy Medicine.  Some 
months it would affect the inbound email processing, some months it would 
affect the outbound email processing, and some months it would affect both.

Our workaround was to restart the ARServer process on the 27th of each month.  
BMC thought it might have been a java inconsistency causing it, but never 
solved the issue.

We were running ARServer 7.0.1 on MSSQL, Java version 1.5_12; Inbound emails 
IMAP, Outbound emails SMTP.

Jennifer Meyer
919-754-6543
[EMAIL PROTECTED]
http://its.state.nc.us

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bala Patel
Sent: Tuesday, October 21, 2008 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine stops sending Emails

Hi,

Has anyone experienced the email engine being able to receive inbound emails, 
but not process outbound emails?  Outbound emails are sitting in the AR System 
Email Messages form without any errors. The AREmail process is up and running 
and outbound emails just stop being sent out at random times. The only way to 
fix the issue is to restart the email engine. I don't see any errors in the 
debug logs and am trying to come up with a way to troubleshoot this.


*
Environment

ARS Server Patch24
Email Engine Patch 24
OS: Solaris 9
Oracle 10
Java version: 1.4.2_13
Outbound Emails: smtp

*

Thanks,

Bala Patel
Independent Consultant

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Re: Email Engine stops sending Emails

[Darrell Reading]

I would check the /var/adm/syslog/mail.log equivalent to Solaris to see
if outgoing mails continue to go out via other mechanisms when the
ARmail process is having issues.
 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
Sent: Tuesday, October 21, 2008 09:47
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine stops sending Emails


** 

Bala,

 

I saw this on the 25th of every month when I was with Navy Medicine.
Some months it would affect the inbound email processing, some months it
would affect the outbound email processing, and some months it would
affect both.

 

Our workaround was to restart the ARServer process on the 27th of each
month.  BMC thought it might have been a java inconsistency causing it,
but never solved the issue.  

 

We were running ARServer 7.0.1 on MSSQL, Java version 1.5_12; Inbound
emails IMAP, Outbound emails SMTP.

 

Jennifer Meyer

919-754-6543
[EMAIL PROTECTED]  

http://its.state.nc.us  



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel
Sent: Tuesday, October 21, 2008 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine stops sending Emails

 

Hi,

Has anyone experienced the email engine being able to receive inbound
emails, but not process outbound emails?  Outbound emails are sitting in
the AR System Email Messages form without any errors. The AREmail
process is up and running and outbound emails just stop being sent out
at random times. The only way to fix the issue is to restart the email
engine. I don't see any errors in the debug logs and am trying to come
up with a way to troubleshoot this.


*
Environment

ARS Server Patch24
Email Engine Patch 24
OS: Solaris 9
Oracle 10 
Java version: 1.4.2_13
Outbound Emails: smtp

*

Thanks,

Bala Patel
Independent Consultant

 

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Are" html___ 



-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
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Re: Email Engine stops sending Emails

[Bala Patel]

Hi,

Yes, I see that it lost connection to the smtp sever.  I would think that if 
the email engine would have an issue with connecting then it would try again 
per the polling setting.  

Thanks,

Bala



- Original Message 
From: "Chowdhury, Tauf" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 21, 2008 10:42:47 AM
Subject: Re: Email Engine stops sending Emails

**  
Bala,
Have you checked for any entries in the AR
System Email Error Logs form?
Do you have any mail filtering appliances
that are relaying your messages?
 
TaufChowdhury |ForestLaboratories, Inc.
Sr. Analyst
Office:
631.858.7765
 


 
From:Action Request

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Re: problems w/jakarta for mid tier on 64-bit W2003 Enterprise

[Savant, [EMAIL PROTECTED]]

Matt:

Thanks for the assistance, it is much appreciated.  I followed the steps you 
outlined but although Jakarta was loaded with the p005 'upgrade', it still 
didn't appear as an ISAPI Filter for the web site.  In the past, we've added it 
manually but another ARSLister had previously pointed a step from the 
installation guide that does this for you:

4.  From the command window, run the following command:
cscript.exe C:\WINDOWS\system32\iisext.vbs /AddFile "C:\Program Files 
(x86)\Apache Software Foundation\Jakarta Isapi 
Redirector\bin\isapi_redirect.dll" 1 jakarta 1 jakarta
This step adds and enables the Jakarta Isapi Redirector web service extension.

Unfortunately, we get an odd error from running this command: "Error while 
configuring application or extension.  You were not connected because a 
duplicate name exists on the network.  Go to System in Control Panel to change 
the computer name and try again.".  I'm running it down with our server folks 
because it makes no sense.

Thanks. - Don

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Matt Reinfeldt
Sent: Tuesday, October 21, 2008 6:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: problems w/jakarta for mid tier on 64-bit W2003 Enterprise

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Donald,



It sounds like you're on the right path with this.  You do need to set IIS
to run as 32-bit and get the asp.net updated.  However, you should be
loading a newer version of MT, IMHO.  Try this: go to Add/Remove Programs
and uninstall both Tomcat and the Jakarta ISAPI Redirector (not Mid-Tier).
Go to Windows Explorer and delete the d:\program files\apache. folder and
sub-folders.  Now, run the ARS 7.1 patch005 MT Installer.  Choose IIS and
Tomcat, and 'reinstall' your MT.  It should reinstall both the Jakarta and
Tomcat for you.  You'll get Tomcat 5.5.25, which is now bundled with
patch004 and patch005.



I've used the above method several times on Windows 2003 x64 with success,
but it would not work if the IIS had not been changed to 32-bit and
restarted first.



Good luck!



Matt Reinfeldt



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Monday, October 20, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: problems w/jakarta for mid tier on 64-bit W2003 Enterprise



**

So far, we've been unable to bring the Mid Tier up using Jakarta on our new
64-bit W2003 Enterprise server.  We've been working with Support for a week
now, they're pointing to Jakarta as the problem.  Here's what we've tried so
far:



- successfully loaded ARS 7.1 p002 on MS Windows Server 2003 Enterprise
Edition, 64-bit to D:/Program Files, received no errors.



- ran the command that enables 32-bit mode:  cscript
%SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET
W3SVC/AppPools/Enable32bitAppOnWin64 1



- found the ARSList post re: D:/Program Files vs. D:/Program Files (x86) but
according to Support, the Mid Tier is registered as a 32-bit application so
Windows knows how to deal with it.



- ran the command that installs the 32-bit version of asp.net to clear the
ISAPI filter error:
%SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i



- downloaded fresh copies of Tomcat and Jakarta directly overriding those
provided during the Remedy install.  Tried both 32-bit and 64-bit versions
of Jakarta.



- Mid Tier simply won't come up under IIS using Jakarta Redirector.  We
turned on logging, the debug log shows: jk_isapi_plugin.c (1417): [/arsys]
is not a servlet url.



- Able to use Mid Tier under Tomcat without issue, but we must use IIS.



- Loaded ServletExec, Mid Tier works under this as well so it may an option,
albeit an expensive one.



If anyone has run into a similar problem, any insights would be most
appreciated.  Thanks. - Don



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