Remedy Alert

[Frex Popo]

Hi everyone,
 
ARS 7.1
OS Server: MS 2003
OS Client: XP
 
Does anyone have the white paper for configuring Alerts in a LBE (load 
balancing environment) and a non LBE. 
 
I did look at how to configure Alerts in a LBE in the PDF manual and resolved 
an issue with users not receiving Alerts. However, some fellow worker called 
this morning from some remote building stating he and his group arent receiving 
them. 
 
Does anyone have the white paper on how to configure Alerts?
 
There are few things I could check e.g ports, firewall etc but would like to 
read the paper first.
 
Thanks,
frex
 




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Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

[Sreenivas, Aravind]

 

We recently observed that when we restart our app/web server
(Tomcat/Apache), majority of the files in the cache directory (*.data
and *.index) are updated (/webapps/ars/cache). We have enabled
persistent cache option and have a few of the biggest forms in
pre-fetch.

 

1. For forms mentioned in the prefetch xml, am I correct in assuming
that :

a. these are fetched when I start/restart the app/web server AND the
other forms (i.e. those not mentioned in the prefetch xml) are not
fetched? 

b. The forms not mentioned in the prefetch are fetched only when a user
tries to access the forms and its out-of-date (assuming Enable check is
switched on)?

 

2. Is there any way in which we can tell the app/web server not to fetch
forms (either mentioned in prefetch or not) when we restart the app/web
server? We would like it to use what data it already has in the cache
directory before it was restarted, rather than it fetching the forms
from the server again after its restarted.

 

3. What is the purpose of the USERNAME in the prefetch xml? Should only
an admin username be defined here or will any ID do?

 

I skimmed through the documentation available, but was unable to get
clarity on the above.

 

ARS 7.1 patch 003 on solaris

MT 7.1 patch 005 on apache 2_2/tomcat 5-5.5.25

 

Thanks

Aravind

 



From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG

Sent: Wednesday, November 19, 2008 6:50:50 PM 


Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat


** 

The use of persistent cache is so that you don't have to go fetch again
after the Mid-Tier is restarted.  

 

BMC Remedy Mid Tier performance (persistent cache)

In AR System 7.1, forms currently cached in memory can now be serialized
to a file, which enables these forms to be read back into memory when
the application server hosting the mid tier application is restarted
(after a normal shutdown).

 

Pre-fetch is for when the forms haven't yet been fetched.  It ensures
that the fetching occurs prior to the first request for the form.  That
way, users don't have to wait for the Mid-Tier to fetch the form - it's
already there and cached for them.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 


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Re : Remedy Alert

[Frex Popo]

Hello Again,
 
This is the flag I have added to the ar.cfg of the two servers in the group and 
it seems to work.
 

Map-IP-Address:  
I have just been told that the user who is not receiving the Alerts connect to 
to the remedy server through a VPN!!
 
Do I need to add the followings as well?

Map-IP-Address:  
Alert-Ignore-Actual-Client-IP: T
Many thanks 
frex
 
 


--- En date de : Jeu 20.11.08, Frex Popo <[EMAIL PROTECTED]> a écrit :

De: Frex Popo <[EMAIL PROTECTED]>
Objet: Remedy Alert
À: arslist@ARSLIST.ORG
Date: Jeudi 20 Novembre 2008, 10h39







Hi everyone,
 
ARS 7.1
OS Server: MS 2003
OS Client: XP
 
Does anyone have the white paper for configuring Alerts in a LBE (load 
balancing environment) and a non LBE. 
 
I did look at how to configure Alerts in a LBE in the PDF manual and resolved 
an issue with users not receiving Alerts. However, some fellow worker called 
this morning from some remote building stating he and his group arent receiving 
them. 
 
Does anyone have the white paper on how to configure Alerts?
 
There are few things I could check e.g ports, firewall etc but would like to 
read the paper first.
 
Thanks,
frex
 





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Re: Escalation Action Changing Pushed Field RESOVLED

[Gayford, Matthew C.]

It turns out that the problem is with the admin tool. We're running 7.0.01p003 
and the issue was resolved in patch 4.

-Matt

Matthew C. Gayford
Application Developer & Remedy Administrator
University of North Carolina Wilmington 
(910) 962-7177


From: "Gayford, Matthew C." <[EMAIL PROTECTED]>
Date: Fri, 17 Oct 2008 09:53:00 -0400
Subject: Escalation Action Changing Pushed Field
 
List, 
I've got an escalation that pushes values from HPD:Help Desk to a staging form. 
One of the values I want to push is $Status History.Resolved.USER$. However, 
each time I select that field or type it in and press modify action, it 
switches it to $Status History.New.USER$. Has anyone seen this before? Any 
suggestions? Go home early? 
ARS & ITSM 7.0.01p003, MSSQL 05 

Thanks, 
Matt 
Matthew C. Gayford 
Technology Research & Development 
Information Technology Systems Division 
University of North Carolina Wilmington 
(910) 962-7177 

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Re: ARS for non Trouble Ticketing applications

[Gayford, Matthew C.]

I wrote a workshop enrollment application for all of our IT training. I also 
wrote an application for Application Developer and IT project requests that 
requires the requester and their supervisor to sign-off on projects as we work 
on them. I'm currently working on an application to track professional 
development in the division.

-Matt

Matthew C. Gayford
Application Developer & Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
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Re: ARS for non Trouble Ticketing applications

[Kaïs Albassir]

CRM, Customer registration, sending out targeted Newsbrief, record 
warranty dates for devices,
Follow up "commercial" contacts, recording all interaction with 
customers, providers, 


Kaïs

Gayford, Matthew C. wrote:

**

I wrote a workshop enrollment application for all of our IT training. 
I also wrote an application for Application Developer and IT project 
requests that requires the requester and their supervisor to sign-off 
on projects as we work on them. I'm currently working on an 
application to track professional development in the division.


 


-Matt

Matthew C. Gayford
Application Developer & Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177

 

*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *sam appecherla

*Sent:* Friday, November 14, 2008 11:22 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ARS for non Trouble Ticketing applications

 


** Hi List,

 


Just curious to know..

 

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, 
what else can we do with this workflow engine for? Does anyone have a 
custom built product/application built on ARS apart from Trouble 
Ticketing kinds that you would like to share?



Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___


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Re: SW00247290 - Death of the Plugin Server

[Jase Brandon]

ARERR [8939] The AR System Plug-In server is not responding.  Cannot connect
to the system at this time.  Contact your AR System Administrator for
assistance. : RPC: Timed out
On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

> ** Jase, Patrick,
>
> What is the error that you get on your user client?
>
> Joe
>  --
> *From:* patrick zandi <[EMAIL PROTECTED]>
> *To:* arslist@ARSLIST.ORG
> *Sent:* Wednesday, November 19, 2008 10:49:20 PM
> *Subject:* Re: SW00247290 - Death of the Plugin Server
>
> ** I have seen this issue:
> Login to ars, go to look at licenses, and chck floating and fixed and the
> next thing youknow crash...
> AS 7.1  + P2  p3
>
> I do not have the fix yet... but just a note..
>
> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]>wrote:
>
>> ** Hello All,
>>
>> ARS 7.1 Patch 002
>> SQLServer 2003
>>
>> Our Plugin server crashed on our production box last night and I have been
>> having similar woes on our dev box for a week without a total crash.
>> We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in
>> (ardbcQuery.dll)
>> intermittently crashes when arplugin.exe is configured for multi-threaded
>> ARDBC queue."
>>
>> We have taken the neccessary steps to resolve this issue without success.
>>
>> Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get
>> corrected, no success.
>> Replaced ardbcquery.dll "all over the place" and , restarted, no success.
>> Changed ar.cfg to ensure it was pointing to the correct .dlls, etc.,
>> partial success here, server admin console came back, but crashed again.
>> Has anyone else had this problem and resolved it successfully?
>>
>> Thanks,
>>
>> Jase Brandon
>> Quality Technology Services
>>
>
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> html___
>

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Re: Re : Remedy Alert

[Hall Chad - chahal]

We use a load balancer and we have remote clients.  We don't have to map their 
remote IP in our ar.cfg file. But we do need the following:

 

Map-IP-Address:  

Map-IP-Address:  

Alert-Ignore-Actual-Client-IP: T

 

I think the second Map-IP-Address line is needed so the users can receive 
alerts triggered by workflow on server_2 when they initially registered with 
server_1. 

 

The Alert-Ignore-Actual-Client-IP line is needed so that ARServer will send the 
alerts to their real IP address instead of the NAT address of your load 
balancer.

 

I should point out that all of our remote clients have routable IP addresses 
that are not NAT addresses of a router on their network. I'm pretty sure Alert 
wouldn't work if there are two layers of NAT (your load balancer and the 
client's router). Your only hope there might be to add Map-IP-Address tags to 
map each of their client IPs with their NAT address. I'm just guessing, but 
that might work. That could get messy though if they don't have static IPs.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frex Popo
Sent: Thursday, November 20, 2008 6:52 AM
To: arslist@ARSLIST.ORG
Subject: Re : Remedy Alert

 

** 

Hello Again,

 

This is the flag I have added to the ar.cfg of the two servers in the group and 
it seems to work.

 

Map-IP-Address:  

I have just been told that the user who is not receiving the Alerts connect to 
to the remedy server through a VPN!!

 

Do I need to add the followings as well?

Map-IP-Address:  

Alert-Ignore-Actual-Client-IP: T

Many thanks 

frex

 

 



--- En date de : Jeu 20.11.08, Frex Popo <[EMAIL PROTECTED]> a écrit :

De: Frex Popo <[EMAIL PROTECTED]>
Objet: Remedy Alert
À: arslist@ARSLIST.ORG
Date: Jeudi 20 Novembre 2008, 10h39

Hi everyone,

 

ARS 7.1

OS Server: MS 2003

OS Client: XP

 

Does anyone have the white paper for configuring Alerts in a LBE (load 
balancing environment) and a non LBE. 

 

I did look at how to configure Alerts in a LBE in the PDF manual and resolved 
an issue with users not receiving Alerts. However, some fellow worker called 
this morning from some remote building stating he and his group arent receiving 
them. 

 

Does anyone have the white paper on how to configure Alerts?

 

There are few things I could check e.g ports, firewall etc but would like to 
read the paper first.

 

Thanks,

frex

 




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Re: SW00247290 - Death of the Plugin Server

[patrick zandi]

same same..

On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:

> **
> ARERR [8939] The AR System Plug-In server is not responding.  Cannot
> connect to the system at this time.  Contact your AR System Administrator
> for assistance. : RPC: Timed out
>
> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]>wrote:
>
>> ** Jase, Patrick,
>>
>> What is the error that you get on your user client?
>>
>> Joe
>>  --
>> *From:* patrick zandi <[EMAIL PROTECTED]>
>> *To:* arslist@ARSLIST.ORG
>> *Sent:* Wednesday, November 19, 2008 10:49:20 PM
>> *Subject:* Re: SW00247290 - Death of the Plugin Server
>>
>> ** I have seen this issue:
>> Login to ars, go to look at licenses, and chck floating and fixed and the
>> next thing youknow crash...
>> AS 7.1  + P2  p3
>>
>> I do not have the fix yet... but just a note..
>>
>> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]>wrote:
>>
>>> ** Hello All,
>>>
>>> ARS 7.1 Patch 002
>>> SQLServer 2003
>>>
>>> Our Plugin server crashed on our production box last night and I have
>>> been having similar woes on our dev box for a week without a total crash.
>>> We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in
>>> (ardbcQuery.dll)
>>> intermittently crashes when arplugin.exe is configured for multi-threaded
>>> ARDBC queue."
>>>
>>> We have taken the neccessary steps to resolve this issue without success.
>>>
>>> Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get
>>> corrected, no success.
>>> Replaced ardbcquery.dll "all over the place" and , restarted, no success.
>>> Changed ar.cfg to ensure it was pointing to the correct .dlls, etc.,
>>> partial success here, server admin console came back, but crashed again.
>>> Has anyone else had this problem and resolved it successfully?
>>>
>>> Thanks,
>>>
>>> Jase Brandon
>>> Quality Technology Services
>>>
>>
>>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
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>



-- 
Patrick Zandi

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Re: Single Sign On (SSO) Issue

[Begosh, Kevin]

I was on travel all day yesterday so I did not have time to work on it.
I hopefully will in the next couple of days.
 

Kevin Begosh, RSP

Tech Ops

Enterprise Business Services

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: Wednesday, November 19, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Single Sign On (SSO) Issue


** Hi Kevin,

  Did you make any progress in the issue. I sat the entire day
yesterday but I have nothing to share from my side.

Thanks
Sivarama


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Re: How to turn off ARERR 9093 in arerror.log

[Grooms, Frederick W]

I seem to remember on 6.3 that ARS holds the arerror.log file open so if
you empty (or delete) the file the next time an error is written the
file is big again.

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, November 19, 2008 10:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to turn off ARERR 9093 in arerror.log

 

** 

You are welcome..

Should be a piece of cake to write it on Solaris.. All you will need to
do is give your SA a list of strings to egrep for, and its a done
thing..

Joe

 



From: Chintan Shah <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 19, 2008 8:48:42 PM
Subject: Re: How to turn off ARERR 9093 in arerror.log

** 

Hi Joe,

We are on Solaris 10, Arserver 6.03 patch 24.

I will leave it to SA to do the work that you suggested and I think that
would be an excellent approach to filter logs and archive them in a
separate folder. Thanks for the suggestion. If I run into any issues, I
will surely let you know. Thanks for asking.

Regards,
Chintan. 
--- On Wed, 11/19/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Wednesday, November 19, 2008, 3:53 PM

** 

Chintan,

 

Usually error messages get suppressed by that configuration too.

 

As Claire mentioned maybe there is an exception for this one for some
reason?

 

What OS are your running your system on?

 

If its UNIX you can write a cron job to recycle your arerror.log file
periodically by archiving only significant errors in files that could be
stored in a archive folder. And flush the original arerror.log file.. If
you need help on how to do this by writting a .sh script that could be
run from a cron job, let me know..

 

If its on Windows you could do something similar too - only I',m not
that much of a windows expert so cant think off hand how I might be able
to selectively pick text I want to archive from the log file. Maybe you
could do it with a PERL script on windows.

 

Joe

 



From: "Sanford, Claire" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 19, 2008 6:17:43 PM
Subject: Re: How to turn off ARERR 9093 in arerror.log

** 

I asked this question last year some time.  Doug Mueller responded.
There is no way at this time to turn it off.  I think he was going to
look into it, but I never checked again.

 

It is a PITA! Error message!  Fills the log with garbage!

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, November 19, 2008 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to turn off ARERR 9093 in arerror.log

** 

Hi all,

Joe, we tried the option that you suggested below.

Supress Warnings option is not supressing ARERR 9093 because its an
error and not warning. We even restarted server after adding line to
config file

Any more ideas? Is upgrade to 7.1, the only available option?

We are currently on Remedy Server -6.03 patch 24.

Thanks
Chintan.



--- 



--- On Thu, 9/11/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Thursday, September 11, 2008, 3:48 PM

** 

Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file
(ar.cfg if windows) and use the arsignal -c :
command to re-read the configuration file.. If it still doesn't work,
restart the AR Server after adding that line in the configuration file..


 

Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.

 

 

- Original Message 
From: Chintan Shah <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 6:36:51 PM
Subject: How to turn off ARERR 9093 in arerror.log

** 

Hi all,

I know this might be a very dumb question.

I need to get rid of ARERR 9093 to show up in arerror.log.

Basically, what I need is NOT to log ARERR 9093 in arerror.log

Currently, its logging this almost every 12 seconds make this file too
large.

 ARERR 9093 - User is currently connected from another machine

How can I do this?

Thanks
Chintan.

 

 

 


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Re: ARS for non Trouble Ticketing applications

[Pierson, Shawn]

There have been a lot of interesting responses, but there have been a few areas 
that haven't been covered here that I've either built myself or with a team so 
I'll list them below.

A data-driven ARS-based survey application to tie in with a trouble ticket 
system, but was created generically enough to tie in with anything.  It rivaled 
BMC's ITSM survey application, and was completely ARS-based unlike many others 
out there.  Basically, I had a view form with a list of questions show up on a 
table field, and an attribute on each question that caused different types of 
fields to become visible for each question, so for example if the survey was 
set up with a scale of 1 - 10 type of question, a radio button with that scale 
would show up, or if it was a text question, I'd give a textbox.  It was pretty 
cool, at least I thought so.

Another was a telecom provisioning system.  Eventually, I was able to work with 
some other teams to get this really cool, so that the POS (Point Of Sale) 
system would create the record in Remedy, then Remedy (via a custom DLL I wrote 
in VB6) could interface with applications to request phone service from the 
major telecoms.  So for example, if the POS system passed an invalid address to 
me in Remedy, Remedy would use some calls to the DLL via Active Links using OLE 
to pull back potential address suggestions from the postal database, and prompt 
the technician responsible for this to select a correct address or completely 
reject the service request.

I also built a sort of dispatching applications to send trucks out to people's 
houses to work on their lines, and integrated it with mapquest so I could 
provide a view field on the form that automatically pulled in the fields for 
the customer's address and then displayed a map based on that information.  
Later, we purchased an application to display maps and generate routes based on 
the list of customers assigned to a specific representative (we had a list of 
zip codes that a technician serviced in a table to automatically assign them 
work), and I had Remedy pass the addresses to that other application, which 
then generated a route automatically.

Just to get practice, I've built a family-tree type of application that I 
haven't finished, but was mostly working.  It was sort of cumbersome due to the 
limitations of ARS, so I never finished it.  Also for practice I've built 
simple translator applications that make usage of web services.

I hope these are some good examples.  I could go into more detail on some of 
them, but a few of these were quite a while ago.  Mostly, I've built 
applications that cover what ITSM does, primarily trouble ticketing, some 
change management, and some CMDB-type functions.  Still, you can do pretty much 
anything that requires a front end and a database.  You're not going to be 
writing the next great game for the Xbox360, but you can either create or 
integrate with most business applications.

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

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Re: unsubscribe

[Darrell Reading]

I am sorry, but this function still has not been implemented via email
at this time.  Please feel free to visit the website and use this
function there.  The site is:
http://listserv.rbugs.com/cgi-bin/wa.exe?REPORT&z=3
 
And I believe you would select the signoff feature located on this page.
 
Thank you, and have a nice day! :D
 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hamanth Kumar
Sent: Wednesday, November 19, 2008 18:51
To: arslist@ARSLIST.ORG
Subject: unsubscribe


** Hi

Please unsubscribe me from ARlist.

-- 
Hamanth Kumar P

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 



-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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OT: ARUtilities holiday special

[remedy]

Hello everyone,
This is just a note to let you know that ARUtilities is available at a
very special price beginning today and ending January 1st 2009.

ARUtilities is a tool set used by many Remedy Developers around the world.

For product details visit:
http://www.arutilities.com/remedydevelopers.html

I would like to thank everyone for your continued support.

[EMAIL PROTECTED]
[EMAIL PROTECTED]
http://www.arutilities.com

Les Ganton

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Re: unsubscribe

[Grooms, Frederick W]

Actually this is available thru email (it is a standard ListServ command).  You 
just have to send it to the List Server instead of the list itself.

Send an email to the listserver as follows
TO.:[EMAIL PROTECTED]
Subject:(can be anything but I generally use "Listserver 
Command")
Body...:signoff ARSList 


Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Darrell Reading
Sent: Thursday, November 20, 2008 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe

I am sorry, but this function still has not been implemented via email at this 
time.  Please feel free to visit the website and use this function there.  The 
site is: http://listserv.rbugs.com/cgi-bin/wa.exe?REPORT&z=3
 
And I believe you would select the signoff feature located on this page.
 
Thank you, and have a nice day! :D
 
Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 
Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Hamanth Kumar
Sent: Wednesday, November 19, 2008 18:51
To: arslist@ARSLIST.ORG
Subject: unsubscribe
** Hi

Please unsubscribe me from ARlist.

-- 
Hamanth Kumar P

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

** This 
email and any files transmitted with it are confidential and intended solely 
for the individual or entity to whom they are addressed. If you have received 
this email in error destroy it immediately. 
** Wal-Mart 
Confidential 
** 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

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Re: unsubscribe

[Darrell Reading]

Yeah, I knew it was there, but not HERE.  I was injecting Thursday humor. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Thursday, November 20, 2008 08:59
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe

Actually this is available thru email (it is a standard ListServ command).  You 
just have to send it to the List Server instead of the list itself.

Send an email to the listserver as follows
TO.:[EMAIL PROTECTED]
Subject:(can be anything but I generally use "Listserver 
Command")
Body...:signoff ARSList 


Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Darrell Reading
Sent: Thursday, November 20, 2008 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe

I am sorry, but this function still has not been implemented via email at this 
time.  Please feel free to visit the website and use this function there.  The 
site is: http://listserv.rbugs.com/cgi-bin/wa.exe?REPORT&z=3
 
And I believe you would select the signoff feature located on this page.
 
Thank you, and have a nice day! :D
 
Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 
Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Hamanth Kumar
Sent: Wednesday, November 19, 2008 18:51
To: arslist@ARSLIST.ORG
Subject: unsubscribe
** Hi

Please unsubscribe me from ARlist.

-- 
Hamanth Kumar P

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

** This 
email and any files transmitted with it are confidential and intended solely 
for the individual or entity to whom they are addressed. If you have received 
this email in error destroy it immediately. 
** Wal-Mart 
Confidential 
** 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

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-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Re: SW00247290 - Death of the Plugin Server

[Axton]

This means the plugin server crashed.  I either generate a core file
or attach a debugger to the plugin server to see what the stack trace
is when it crashed, then report the results to bmc.  Not sure how/if
you w/could do this on windows.  The plugin server logs may be
revealing as to when the error occurred.

Axton

On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi <[EMAIL PROTECTED]> wrote:
> ** same same..
>
> On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:
>>
>> **
>> ARERR [8939] The AR System Plug-In server is not responding.  Cannot
>> connect to the system at this time.  Contact your AR System Administrator
>> for assistance. : RPC: Timed out
>> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]>
>> wrote:
>>>
>>> **
>>> Jase, Patrick,
>>>
>>> What is the error that you get on your user client?
>>>
>>> Joe
>>> 
>>> From: patrick zandi <[EMAIL PROTECTED]>
>>> To: arslist@ARSLIST.ORG
>>> Sent: Wednesday, November 19, 2008 10:49:20 PM
>>> Subject: Re: SW00247290 - Death of the Plugin Server
>>>
>>> **
>>> I have seen this issue:
>>> Login to ars, go to look at licenses, and chck floating and fixed and the
>>> next thing youknow crash...
>>> AS 7.1  + P2  p3
>>>
>>> I do not have the fix yet... but just a note..
>>>
>>> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]>
>>> wrote:

 **
 Hello All,

 ARS 7.1 Patch 002
 SQLServer 2003

 Our Plugin server crashed on our production box last night and I have
 been having similar woes on our dev box for a week without a total crash.
 We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in
 (ardbcQuery.dll)
 intermittently crashes when arplugin.exe is configured for
 multi-threaded
 ARDBC queue."

 We have taken the neccessary steps to resolve this issue without
 success.

 Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get
 corrected, no success.
 Replaced ardbcquery.dll "all over the place" and , restarted, no
 success.
 Changed ar.cfg to ensure it was pointing to the correct .dlls, etc.,
 partial success here, server admin console came back, but crashed again.
 Has anyone else had this problem and resolved it successfully?

 Thanks,

 Jase Brandon
 Quality Technology Services
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
> --
> Patrick Zandi
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Command line usage of aradmin.exe to export 'specific' filters...

[Joe DeSouza]

Hello listers,

I would like to know if anyone has used the aradmin.exe to export from the 
command line a list of filters that I have queried for and save the definition 
file in an XML format.

The aim of my operation is to edit this def file for all filters that contain 
set fields actions from a SQL Command. Its not very easy to do it if I save the 
filters in a .def definition file format as I will then need to consider the 
altered length of the SQL Command and they are over 600 filters so that would 
be a pain.

An XML file is free of that format as we do not need to consider length of the 
statement.

I have already designed an sql query that pulls the right set of filters that I 
need to alter ignoring filters that contain queries to the meta tables and 
filters that contain $fieldid$ in its statements, so all I need to know is if 
it is possible to use aradmin.exe from the command line to export this set of 
filters to an XML definition file.

Joe




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Re: SW00247290 - Death of the Plugin Server

[Joe DeSouza]

It could also mean you are running out of Filter-API threads.. I forget what 
the option to configure that is in the ar.cfg file, but I could get you that 
information in about an hour from the settings I have on my server that fixed a 
similar error for me.

Cheers

Joe





From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 10:16:40 AM
Subject: Re: SW00247290 - Death of the Plugin Server

This means the plugin server crashed.  I either generate a core file or attach 
a debugger to the plugin server to see what the stack trace is when it crashed, 
then report the results to bmc.  Not sure how/if you w/could do this on 
windows.  The plugin server logs may be revealing as to when the error occurred.

Axton

On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi <[EMAIL PROTECTED]> wrote:
> ** same same..
>
> On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:
>>
>> **
>> ARERR [8939] The AR System Plug-In server is not responding.  Cannot
>> connect to the system at this time.  Contact your AR System Administrator
>> for assistance. : RPC: Timed out
>> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]>
>> wrote:
>>>
>>> **
>>> Jase, Patrick,
>>>
>>> What is the error that you get on your user client?
>>>
>>> Joe
>>> 
>>> From: patrick zandi <[EMAIL PROTECTED]>
>>> To: arslist@ARSLIST.ORG
>>> Sent: Wednesday, November 19, 2008 10:49:20 PM
>>> Subject: Re: SW00247290 - Death of the Plugin Server
>>>
>>> **
>>> I have seen this issue:
>>> Login to ars, go to look at licenses, and chck floating and fixed and the
>>> next thing youknow crash...
>>> AS 7.1  + P2  p3
>>>
>>> I do not have the fix yet... but just a note..
>>>
>>> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]>
>>> wrote:

 **
 Hello All,

 ARS 7.1 Patch 002
 SQLServer 2003

 Our Plugin server crashed on our production box last night and I have
 been having similar woes on our dev box for a week without a total crash.
 We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in
 (ardbcQuery.dll)
 intermittently crashes when arplugin.exe is configured for
 multi-threaded
 ARDBC queue."

 We have taken the neccessary steps to resolve this issue without
 success.

 Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get
 corrected, no success.
 Replaced ardbcquery.dll "all over the place" and , restarted, no
 success.
 Changed ar.cfg to ensure it was pointing to the correct .dlls, etc.,
 partial success here, server admin console came back, but crashed again.
 Has anyone else had this problem and resolved it successfully?

 Thanks,

 Jase Brandon
 Quality Technology Services




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Re: Command line usage of aradmin.exe to export 'specific' filters...

[Matthew Perrault]

Joe,
I know it can be done.
I've done it here and seen it done other places.
I think you have to go to the directory that the AR Server is installed on and 
there should be a .exe there that you have to run from a command prompt
(but I'm not 100% on that statement above)
Exact parameters...don't remember...

It's been awhile since I've done this (2 years)
You could always write an API program to do it though too.
I do know that the API commands to export code can be found in the API 
reference guide.
Sorry Joe I can't be more help on how to do it, I can just tell you that I know 
it can be done.

HTH
Matt P.

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Thursday, November 20, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Command line usage of aradmin.exe to export 'specific' filters...

**
Hello listers,

I would like to know if anyone has used the aradmin.exe to export from the 
command line a list of filters that I have queried for and save the definition 
file in an XML format.

The aim of my operation is to edit this def file for all filters that contain 
set fields actions from a SQL Command. Its not very easy to do it if I save the 
filters in a .def definition file format as I will then need to consider the 
altered length of the SQL Command and they are over 600 filters so that would 
be a pain.

An XML file is free of that format as we do not need to consider length of the 
statement.

I have already designed an sql query that pulls the right set of filters that I 
need to alter ignoring filters that contain queries to the meta tables and 
filters that contain $fieldid$ in its statements, so all I need to know is if 
it is possible to use aradmin.exe from the command line to export this set of 
filters to an XML definition file.

Joe

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Re: How to turn off ARERR 9093 in arerror.log

[Joe DeSouza]

I do not recall having that problem on 6.3. Always been in the habit of 
flushing the arerror.log file since most of it is garbage in there anyways over 
a period of time.

Joe





From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 9:38:17 AM
Subject: Re: How to turn off ARERR 9093 in arerror.log

** 
I seem to remember on 6.3 that ARS holds the arerror.log file open so if you 
empty (or delete) the file the next time an error is written the file is big 
again.
 
 
From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, November 19, 2008 10:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to turn off ARERR 9093 in arerror.log
 
** 
You are welcome..

Should be a piece of cake to write it on Solaris.. All you will need to do is 
give your SA a list of strings to egrep for, and its a done thing..

Joe
 



From:Chintan Shah <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 19, 2008 8:48:42 PM
Subject: Re: How to turn off ARERR 9093 in arerror.log

** 
Hi Joe,

We are on Solaris 10, Arserver 6.03 patch 24.

I will leave it to SA to do the work that you suggested and I think that would 
be an excellent approach to filter logs and archive them in a separate folder. 
Thanks for the suggestion. If I run into any issues, I will surely let you 
know. Thanks for asking.

Regards,
Chintan. 
--- On Wed, 11/19/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Wednesday, November 19, 2008, 3:53 PM
** 
Chintan,
 
Usually error messages get suppressed by that configuration too.
 
As Claire mentioned maybe there is an exception for this one for some reason?
 
What OS are your running your system on?
 
If its UNIX you can write a cron job to recycle your arerror.log file 
periodically by archiving only significant errors in files that could be stored 
in a archive folder. And flush the original arerror.log file.. If you need help 
on how to do this by writting a .sh script that could be run from a cron job, 
let me know..
 
If its on Windows you could do something similar too - only I',m not that much 
of a windows expert so cant think off hand how I might be able to selectively 
pick text I want to archive from the log file. Maybe you could do it with a 
PERL script on windows.
 
Joe
 



From:"Sanford, Claire" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 19, 2008 6:17:43 PM
Subject: Re: How to turn off ARERR 9093 in arerror.log

** 
I asked this question last year some time.  Doug Mueller responded.  There is 
no way at this time to turn it off.  I think he was going to look into it, but 
I never checked again.
 
It is a PITA! Error message!  Fills the log with garbage!
 



From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Chintan Shah
Sent: Wednesday, November 19, 2008 5:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to turn off ARERR 9093 in arerror.log
** 
Hi all,

Joe, we tried the option that you suggested below.

Supress Warnings option is not supressing ARERR 9093 because its an error and 
not warning. We even restarted server after adding line to config file

Any more ideas? Is upgrade to 7.1, the only available option?

We are currently on Remedy Server -6.03 patch 24.

Thanks
Chintan.



--- 


--- On Thu, 9/11/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: How to turn off ARERR 9093 in arerror.log
To: arslist@ARSLIST.ORG
Date: Thursday, September 11, 2008, 3:48 PM
** 
Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg 
if windows) and use the arsignal -c : command to re-read 
the configuration file.. If it still doesn't work, restart the AR Server after 
adding that line in the configuration file..

 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
 
 
- Original Message 
From: Chintan Shah <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, September 11, 2008 6:36:51 PM
Subject: How to turn off ARERR 9093 in arerror.log

** 
Hi all,

I know this might be a very dumb question.

I need to get rid of ARERR 9093 to show up in arerror.log.

Basically, what I need is NOT to log ARERR 9093 in arerror.log

Currently, its logging this almost every 12 seconds make this file too large.

 ARERR 9093 - User is currently connected from another machine

How can I do this?

Thanks
Chintan.




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Update/Resend Re: Problem with view forms

[Bill Bookers]

I had replied to both Fred and Joe, but I never saw my messages go through.
My aplogies if this ends up being a duplicate. (FWIW it seems to work when I
send email to the listserv, but not when I try to post from the list's web
interface)

I ran an arsql.log and searched against one of the view forms.  I found that
"ARGetEntry" is searching thusly:

... WHERE C1 = N'1025'

instead of:

WHERE C1 = 10257

According to our DBA, the 'N' serves as a sort of wild-card to allow for
various data types.

We are still leaning toward doing a reinstall of the current ARS version,
using the upgrade option, in hopes that the problem is with "ARGetEntry" and
that a re-install will replace it (and anything else that's broken).

Grooms, Frederick W wrote:
> Before trying to do a reload of ARS I would either do a stop/start of the
AR System
> or run the arsignal command to recache the definitions

I had tried both of these, to no avail.

Joe DeSouza wrote:
> Usually ? is displayed in the client for characters that are from a
foreign character set
> (non-english) if your client is not unicode compliant but your database
is..

I had wondered about the character set changing, e.g. so that the 4-byte
integer in the key field is now read as a 4-byte character field, hence the
truncating of "10257" to "1025" etc.  However this occurs across all of the
User and Admin clients, the same ones we've had installed all along.  Also
we have always checked the "unicode" box during install.  Currently, in
'Server Information' the 'Server Language' says "ENU;WESTERN". This is the
same as our outher servers (which work) and, as far as I knowm, the same as
it's always been.

Thank you!

-Bill Bookers

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Re: Command line usage of aradmin.exe to export 'specific' filters...

[Joe DeSouza]

Matthew,

Thank you for your quick response..

It is aradmin.exe the same executable that launches the admin tool.

That has command line options and I pretty much know those options but do not 
know if they can be used to export a specific filter to a def file and in an 
xml format. The default format it does an export in is a def format.

If you go to the AR Admin tool install directory and do a aradmin /? you see 
all the options in a gui that will pop up in a couple of seconds after you 
execute a request for help. But unfortunately that help is not enough to answer 
what I need to know..

I do not think these options have been upgraded since the few upgrades of the 
admin tool wherein it was upgraded to be able to spit out xml definitions of 
objects..

Cheers

Joe





From: Matthew Perrault <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 10:41:30 AM
Subject: Re: Command line usage of aradmin.exe to export 'specific' filters...

** 
Joe,
I know it can be done.
I’ve done it here and seen it done other places.
I think you have to go to the directory that the AR Server is installed on and 
there should be a .exe there that you have to run from a command prompt
(but I’m not 100% on that statement above)
Exact parameters…don’t remember…
 
It’s been awhile since I’ve done this (2 years)
You could always write an API program to do it though too.
I do know that the API commands to export code can be found in the API 
reference guide.
Sorry Joe I can’t be more help on how to do it, I can just tell you that I know 
it can be done.
 
HTH
Matt P.
 
From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Thursday, November 20, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Command line usage of aradmin.exe to export 'specific' filters...
 
** 
Hello listers,
 
I would like to know if anyone has used the aradmin.exe to export from the 
command line a list of filters that I have queried for and save the definition 
file in an XML format.
 
The aim of my operation is to edit this def file for all filters that contain 
set fields actions from a SQL Command. Its not very easy to do it if I save the 
filters in a .def definition file format as I will then need to consider the 
altered length of the SQL Command and they are over 600 filters so that would 
be a pain.
 
An XML file is free of that format as we do not need to consider length of the 
statement.
 
I have already designed an sql query that pulls the right set of filters that I 
need to alter ignoring filters that contain queries to the meta tables and 
filters that contain $fieldid$ in its statements, so all I need to know is if 
it is possible to use aradmin.exe from the command line to export this set of 
filters to an XML definition file.
 
Joe




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Re: Command line usage of aradmin.exe to export 'specific' filters...

[David Morgan]

Hi all

Running aradmin.exe /? Pops a usage string dialog - The options are
listed in the Advanced Guide for 6.3

aradmin -u  [-p ] -x 
[-w ] [-portnum ]
[-e ] [-i ]
[-convert [- -f ]]
[-c ] [-s][-o []]

You'll need aradmin -u  [-p ] -x 
[-portnum ] -e exported.def -l packinglist.xml

>From the document itself:-

To parse an XML packing list, and export all objects defined in that
packing list, use the following command format:
aradmin -u  [-p ] -x 
-e  -l 

Note: You cannot export server objects that include a percent
sign (%) in their name.

Regards
Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault
Sent: 20 November 2008 15:42
To: arslist@ARSLIST.ORG
Subject: Re: Command line usage of aradmin.exe to export 'specific'
filters...

--_000_2525780A3ED7DC4695C7EA8B9DEFE9A22F4C2C6C75MGOEXMBXP2gen_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Joe,
I know it can be done.
I've done it here and seen it done other places.
I think you have to go to the directory that the AR Server is installed
on =
and there should be a .exe there that you have to run from a command
prompt
(but I'm not 100% on that statement above)
Exact parameters...don't remember...

It's been awhile since I've done this (2 years)
You could always write an API program to do it though too.
I do know that the API commands to export code can be found in the API
refe=
rence guide.
Sorry Joe I can't be more help on how to do it, I can just tell you that
I =
know it can be done.

HTH
Matt P.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
T.ORG] On Behalf Of Joe DeSouza
Sent: Thursday, November 20, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Command line usage of aradmin.exe to export 'specific'
filters...

**
Hello listers,

I would like to know if anyone has used the aradmin.exe to export from
the =
command line a list of filters that I have queried for and save the
definit=
ion file in an XML format.

The aim of my operation is to edit this def file for all filters that
conta=
in set fields actions from a SQL Command. Its not very easy to do it if
I s=
ave the filters in a .def definition file format as I will then need to
con=
sider the altered length of the SQL Command and they are over 600
filters s=
o that would be a pain.

An XML file is free of that format as we do not need to consider length
of =
the statement.

I have already designed an sql query that pulls the right set of filters
th=
at I need to alter ignoring filters that contain queries to the meta
tables=
 and filters that contain $fieldid$ in its statements, so all I need to
kno=
w is if it is possible to use aradmin.exe from the command line to
export t=
his set of filters to an XML definition file.

Joe

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--_000_2525780A3ED7DC4695C7EA8B9DEFE9A22F4C2C6C75MGOEXMBXP2gen_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**
http://schemas.microsoft.com/office/2004/12/omml";
xmlns=3D"http:=
//www.w3.org/TR/REC-html40">














Joe,

I know it can be done.

I’ve done it here and seen it done other
places.<=
/o:p>

I think you have to go to the directory that the AR
Server i=
s
installed on and there should be a .exe there that you have to run from
a
command prompt

(but I’m not 100% on that statement
above)<=
/span>

Exact parameters…don’t
remember…

 

It’s been awhile since I’ve done this (2
years)<=
o:p>

You could always write an API program to do it though
too.

I do know that the API commands to export code can be
found =
in
the API reference guide.

Sorry Joe I can’t be more help on how to do it, I
can =
just
tell you that I

Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

[Joe DeSouza]

Aravind,

It uses the persistent cache by default after a restart of the web server 
unless the stop of the web server had been caused by a crash - that is my 
understanding of persistent cache.

I believe the reason it doesn't use the persistent cache if the web server 
crashes is that the crash may have been caused by a corruption in the cache, so 
it flushes and rebuilds the cache..

Joe





From: "Sreenivas, Aravind" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 7:02:51 AM
Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

** 
 
We recently observed that when we restart our app/web server (Tomcat/Apache), 
majority of the files in the cache directory (*.data and *.index) are updated 
(/webapps/ars/cache). We have enabled persistent cache option and have 
a few of the biggest forms in pre-fetch.
 
1. For forms mentioned in the prefetch xml, am I correct in assuming that :
a. these are fetched when I start/restart the app/web server AND the other 
forms (i.e. those not mentioned in the prefetch xml) are not fetched? 
b. The forms not mentioned in the prefetch are fetched only when a user tries 
to access the forms and its out-of-date (assuming Enable check is switched on)?
 
2. Is there any way in which we can tell the app/web server not to fetch forms 
(either mentioned in prefetch or not) when we restart the app/web server? We 
would like it to use what data it already has in the cache directory before it 
was restarted, rather than it fetching the forms from the server again after 
its restarted.
 
3. What is the purpose of the USERNAME in the prefetch xml? Should only an 
admin username be defined here or will any ID do?
 
I skimmed through the documentation available, but was unable to get clarity on 
the above.
 
ARS 7.1 patch 003 on solaris
MT 7.1 patch 005 on apache 2_2/tomcat 5-5.5.25
 
Thanks
Aravind
 



From:"Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent:Wednesday, November 19, 2008 6:50:50 PM 

Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

** 
The use of persistent cache is so that you don't have to go fetch again after 
the Mid-Tier is restarted.  
 
BMC Remedy Mid Tier performance (persistent cache)
In AR System 7.1, forms currently cached in memory can now be serialized to a 
file, which enables these forms to be read back into memory when the 
application server hosting the mid tier application is restarted (after a 
normal shutdown).
 
Pre-fetch is for when the forms haven't yet been fetched.  It ensures that the 
fetching occurs prior to the first request for the form.  That way, users don't 
have to wait for the Mid-Tier to fetch the form - it's already there and cached 
for them.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




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Re: Command line usage of aradmin.exe to export 'specific' filters...

[Joe DeSouza]

The problem with that approach would be that I would not be easily able to 
create a packing list of 680 odd filters chosen almost randomly with just one 
common trait.. they all have set field actions from direct SQL's

Another problem is that it will save the definition file as a .def file and not 
.xml which I would rather prefer as I have to do manual edits to the SQL 
commands in that def file. These edits will be a lot more difficult to do in a 
.def file.

So it is an almost random list of filters that I will have to build a packing 
list out of.. and at the end of that there might be no way of exporting it as a 
xml definition file

I was hoping to have the option of running aradmin by giving it a filter name 
to export and having the option to export that filter to a xml definition file 
and then run it again for the next filter and append that to the same def file 
and so on and so forth till I export the last filter.. If that was possible I 
could have auto written a batch script while spooling the filter list while 
running my sql query...

Joe





From: David Morgan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 10:51:47 AM
Subject: Re: Command line usage of aradmin.exe to export 'specific' filters...

Hi all

Running aradmin.exe /? Pops a usage string dialog - The options are
listed in the Advanced Guide for 6.3

aradmin -u  [-p ] -x 
[-w ] [-portnum ]
[-e ] [-i ]
[-convert [- -f ]]
[-c ] [-s][-o []]

You'll need aradmin -u  [-p ] -x 
[-portnum ] -e exported.def -l packinglist.xml

From the document itself:-

To parse an XML packing list, and export all objects defined in that
packing list, use the following command format:
    aradmin -u  [-p ] -x 
    -e  -l 

    Note: You cannot export server objects that include a percent
sign (%) in their name.

Regards
Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault
Sent: 20 November 2008 15:42
To: arslist@ARSLIST.ORG
Subject: Re: Command line usage of aradmin.exe to export 'specific'
filters...

--_000_2525780A3ED7DC4695C7EA8B9DEFE9A22F4C2C6C75MGOEXMBXP2gen_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Joe,
I know it can be done.
I've done it here and seen it done other places.
I think you have to go to the directory that the AR Server is installed
on =
and there should be a .exe there that you have to run from a command
prompt
(but I'm not 100% on that statement above)
Exact parameters...don't remember...

It's been awhile since I've done this (2 years)
You could always write an API program to do it though too.
I do know that the API commands to export code can be found in the API
refe=
rence guide.
Sorry Joe I can't be more help on how to do it, I can just tell you that
I =
know it can be done.

HTH
Matt P.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
T.ORG] On Behalf Of Joe DeSouza
Sent: Thursday, November 20, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Command line usage of aradmin.exe to export 'specific'
filters...

**
Hello listers,

I would like to know if anyone has used the aradmin.exe to export from
the =
command line a list of filters that I have queried for and save the
definit=
ion file in an XML format.

The aim of my operation is to edit this def file for all filters that
conta=
in set fields actions from a SQL Command. Its not very easy to do it if
I s=
ave the filters in a .def definition file format as I will then need to
con=
sider the altered length of the SQL Command and they are over 600
filters s=
o that would be a pain.

An XML file is free of that format as we do not need to consider length
of =
the statement.

I have already designed an sql query that pulls the right set of filters
th=
at I need to alter ignoring filters that contain queries to the meta
tables=
and filters that contain $fieldid$ in its statements, so all I need to
kno=
w is if it is possible to use aradmin.exe from the command line to
export t=
his set of filters to an XML definition file.

Joe

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**
http://schemas.microsoft.com/office/2004/12/omml";
xmlns=3D"http:=
//www.w3.org/TR/REC-html40">





list rather than
view-->details.

Thanks, 

Jonathan Jones 
Southern Company Services 
205-257-4799 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Thursday, November 20, 2008 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Oracle Cursor Sharing in ARS7.1

 

All,

I am running a server group with 2 AR Servers. I have noticed that
saving changes or new objects within the Admin tool takes a long time...
5-7 minutes in some instances. I've seen the article regarding entering
the string into the config file: Oracle-Cursor-Sharing: FORCE

Are there any hidden side effects any of you have seen from this that
may affect other modules? I currently have ITSM 7.0.3 and CMDB 2 with
RKM, SLM, SRM in the pipeline. 

Any feedback would be appreciated. Thanks.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Informatics

Office: 631.858.7765

Mobile:646.483.2779

 

 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

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Adding a Group - doesn't appear in Roles form?

[Alan Blake]

Listers,

 

I created a new regular group on the Groups form.  I then went to the Roles
form expecting to see it in the Mapped Group drop-downs.  Upon not seeing
it, I rebooted the server and now it appears.  Is there a more graceful way
to get it to appear in the Roles form?

 

Thanks!

Alan

 

Alan Blake
Knowlysis | Services Manager | Office: 801.224.0002 ext 105

 


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Re: Adding a Group - doesn't appear in Roles form?

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I've found that if adding a group through the mid-tier, I experience
this. If I created it in the user tool, then it worked like a charm.
That was with ARS 7.1, I don't remember which patch though.

Gary


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Blake
Sent: Thursday, November 20, 2008 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Adding a Group - doesn't appear in Roles form?

** 

Listers,

 

I created a new regular group on the Groups form.  I then went to the
Roles form expecting to see it in the Mapped Group drop-downs.  Upon not
seeing it, I rebooted the server and now it appears.  Is there a more
graceful way to get it to appear in the Roles form?

 

Thanks!

Alan

 

Alan Blake
Knowlysis | Services Manager | Office: 801.224.0002 ext 105

 

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Re: Adding a Group - doesn't appear in Roles form?

[Alan Blake]

Okay thanks, Gary.  Looks like I need to upgrade.

Alan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Thursday, November 20, 2008 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding a Group - doesn't appear in Roles form?

I've found that if adding a group through the mid-tier, I experience
this. If I created it in the user tool, then it worked like a charm.
That was with ARS 7.1, I don't remember which patch though.

Gary


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Blake
Sent: Thursday, November 20, 2008 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Adding a Group - doesn't appear in Roles form?

** 

Listers,

 

I created a new regular group on the Groups form.  I then went to the
Roles form expecting to see it in the Mapped Group drop-downs.  Upon not
seeing it, I rebooted the server and now it appears.  Is there a more
graceful way to get it to appear in the Roles form?

 

Thanks!

Alan

 

Alan Blake
Knowlysis | Services Manager | Office: 801.224.0002 ext 105

 

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Re: SLM Install Problem Solved

[Shafqat Ayaz]

Hi Joe
ok this is going to crack you up.
When the install program starts, it add entries to the Share:Applications form. 
If the install fails for any reason and even if you do the uninstall these 
entries are not removed!
The problem I was having where the server was bombing out after half a install 
and no error messages written to the logs, was due to these entries. BMC after 
intensive research, advised me to delete the 3 entries in this form, and lo 
behold, the install went like a dream!!
 
thanks for all your help, and maybe this will come in handy someday!!
shafqat

--- On Wed, 11/19/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: SLM Install
To: arslist@ARSLIST.ORG
Date: Wednesday, November 19, 2008, 4:55 AM


** 




Anything written in the install logs? There are detailed logs available in 
the /tmp folder besides the logs that are available in the Logs subfolder found 
in the installation directory..
 
Joe





From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 18, 2008 12:05:44 PM
Subject: Re: SLM Install

** 




Joe
yeah it creates the entries in the SHR:Application Properties form. It also 
creates some hidden system tables(not exposed in the Admin or User Tool). But 
that seems to be all it does.
 
thanks
 
shafqat

--- On Tue, 11/18/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: SLM Install
To: arslist@ARSLIST.ORG
Date: Tuesday, November 18, 2008, 7:41 AM


** 


Does the SHARE:Application Properties form already have SLM related entries?

Joe 




From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 6:57:58 PM
Subject: Re: SLM Install

** 




Joe
yeah, the install does not even go past the first screen if that is not set.
the variable is set correctly, the licenses are there, ITSM is already 
installed.
can't think of anything else.
 
thanks
 
shafqat

--- On Mon, 11/17/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: SLM Install
To: arslist@ARSLIST.ORG
Date: Monday, November 17, 2008, 11:14 PM


** 




Did you run through the list of pre-requisites? One of them being creating a 
environment variable BMC_SLM_JAVA_HOME pointing it to the directory that JRE is 
installed on?
 
Joe





From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 5:47:28 PM
Subject: SLM Install

** 






Hi Guys
An install problem with the SLM Module. I am trying to install the SLM Module 
on my QA server, and the install repeatedly fails. It gives the message that 
the install finished successfully, but no SLM forms appear on the server. 
Looking at the install logs, there does not seem to be any errors. It just 
reaches a stage where it re-starts the ARSever after doing part of the install 
and then gives the message that the install was succesful and exits. Any ideas 
would be greatly appreciated. 
I am talking to BMC support regarding this issue, and they seem as stumped as I 
am.
 
ARS 7.0.1 patch 8
Oracle 10
SunOs 5.10
SLM 7.01
 
I had previously done the install with patch 5 and it went fine. I have 
installed it on patch 8 on the Development server without any problems.
The only difference between the dev server and the QA is, that  there are two 
servers in QA as part of the server group. I have tried installing after taking 
the server out of the server group and doing it as a stand alone server, no 
luck.
 
thank you as always for any help or pointers you can provide.
 
shafqat ayaz
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Re: SLM Install Problem Solved

[Joe DeSouza]

I somehow had suspected that as I had gone through something similar not more 
than 2 weeks ago with the install of SRM. If you do look very closely at the 
install logs it does tell you that it found the systems you are trying to 
install just prior to the installer exiting with an error. Thats how I traced 
my errors with the install of SRM. We had a failed attempt at installing SRM, 
and this failed attempt filled up the SHARE Properties form in just the way you 
described and though half the workflow and forms didn't get copied the 
SHARE:Properties form had everything added to it.. Its funny that thy insert 
records into that form before a success return code..

Joe





From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 6:03:26 PM
Subject: Re: SLM Install Problem Solved

** 
Hi Joe
ok this is going to crack you up.
When the install program starts, it add entries to the Share:Applications form. 
If the install fails for any reason and even if you do the uninstall these 
entries are not removed!
The problem I was having where the server was bombing out after half a install 
and no error messages written to the logs, was due to these entries. BMC after 
intensive research, advised me to delete the 3 entries in this form, and lo 
behold, the install went like a dream!!

thanks for all your help, and maybe this will come in handy someday!!
shafqat

--- On Wed, 11/19/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: SLM Install
To: arslist@ARSLIST.ORG
Date: Wednesday, November 19, 2008, 4:55 AM


** 
Anything written in the install logs? There are detailed logs available in 
the /tmp folder besides the logs that are available in the Logs subfolder found 
in the installation directory..

Joe





From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, November 18, 2008 12:05:44 PM
Subject: Re: SLM Install

** 
Joe
yeah it creates the entries in the SHR:Application Properties form. It also 
creates some hidden system tables(not exposed in the Admin or User Tool). But 
that seems to be all it does.

thanks

shafqat

--- On Tue, 11/18/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: SLM Install
To: arslist@ARSLIST.ORG
Date: Tuesday, November 18, 2008, 7:41 AM


** 
Does the SHARE:Application Properties form already have SLM related entries?

Joe 




From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 6:57:58 PM
Subject: Re: SLM Install

** 
Joe
yeah, the install does not even go past the first screen if that is not set.
the variable is set correctly, the licenses are there, ITSM is already 
installed.
can't think of anything else.

thanks

shafqat

--- On Mon, 11/17/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:

From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: SLM Install
To: arslist@ARSLIST.ORG
Date: Monday, November 17, 2008, 11:14 PM


** 
Did you run through the list of pre-requisites? One of them being creating a 
environment variable BMC_SLM_JAVA_HOME pointing it to the directory that JRE is 
installed on?

Joe





From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 17, 2008 5:47:28 PM
Subject: SLM Install

** 
Hi Guys
An install problem with the SLM Module. I am trying to install the SLM Module 
on my QA server, and the install repeatedly fails. It gives the message that 
the install finished successfully, but no SLM forms appear on the server. 
Looking at the install logs, there does not seem to be any errors. It just 
reaches a stage where it re-starts the ARSever after doing part of the install 
and then gives the message that the install was succesful and exits. Any ideas 
would be greatly appreciated. 
I am talking to BMC support regarding this issue, and they seem as stumped as I 
am.

ARS 7.0.1 patch 8
Oracle 10
SunOs 5.10
SLM 7.01

I had previously done the install with patch 5 and it went fine. I have 
installed it on patch 8 on the Development server without any problems.
The only difference between the dev server and the QA is, that  there are two 
servers in QA as part of the server group. I have tried installing after taking 
the server out of the server group and doing it as a stand alone server, no 
luck.

thank you as always for any help or pointers you can provide.

shafqat ayaz




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Re: Server Install

[Joe DeSouza]

Yup clear now and I see that Martin has already responded to the list on how to 
get that done - which is more close to what you wanted than what I would have 
suggested which is basically upgrading it from another available host if any..

Joe





From: Frank Caruso <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 2:30:31 PM
Subject: Re: Server Install

** We've installed ARS 7.1 on new application and database hosts and used a 
copy the production database to test all functionality.

Now, on the day we actually move to the new hosts we will take a copy of the 
database from production which is still 6.3., and put it on the new database 
host. Next we will need to upgrade that database to 7.1. In order to do this I 
will need to run the 7.1 server install script. However, since this has already 
been done on the new ARS hosts I was hoping to find a way to run the install 
script to do the database upgrade only, but not copy any files to the ARS host.

Any clearer?

Frank


On Thu, Nov 20, 2008 at 12:43 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
I'm a little confused with what you want to know.. You say that the server has 
already been upgraded. So what is it that you really need to do?

Joe 




From: Frank Caruso <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 11:53:26 AM
Subject: Server Install

** ARS 7.1p3 

Solaris/Sybase

I have a server that has been upgraded to 7.1. Our upgrade will be done by 
taking a copy of the existing production database and copying it to a new 
database host. We will then need to upgrade that database to 7.1. We have two 
new hosts that already have 7.1 installed with all of the config files set 
correctly.

Is there a way to run the server install script so that all it does is upgrade 
the existing database but does not touch the currently installed files?




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Re: SW00247290 - Death of the Plugin Server

[Joe DeSouza]

Plugin-Filter-API-Threads: was the setting I was looking for this morning but 
couldn't remember.. FAIW, I got my numbers a little higher than what you got 
though.. something like min of 7 amd max of 15.

Joe





From: Jase Brandon <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 12:59:23 PM
Subject: Re: SW00247290 - Death of the Plugin Server

** 
here is the part that's perplexing me all, I can see in the armonitor.log that 
plugin.exe was started with success.
I can see plugin.exe running in the task mgr, looks fine.
But the server admin console keeps getting "ARDBCAPPQUERY doesn't exist"
and the overview console keeps getting dbase timeout errors.
I attached a copy of our dev ar.cfg file if anyone wants to take a peek.
We reinstalled server.exe for 7.1 Patch 002 in hopes this would set 
arplugin.exe back to original config.
After that didn't work, We have replaced .dlls for ardbcquery.dll in all the 
paths for asset/change/incident/cmdb with the .dlls from ITSM 7 Patch 8,
We have ITSM 7 Patch 3 and support suggested those replacements, and it didn't 
work either.
Joe mentioned the below on an old thread I found
I added this line and got the plugins to work. 
 
 
Plugin-Filter-API-Threads: 2 6 
 
 
Where 2 represents minimum threads and 6 max.. You can set your min and max to 
whatever you might want to set it to till you get it working.. 
Going to try this now in ar.cfg and see if that helps.

Any ideas anyone? I am stumped.. 

Thanks,

Jase


On Thu, Nov 20, 2008 at 11:22 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:

Joe,
That would be great! Can you please send me the settings you used to fix this 
issue?

Thanks In Advance,
Jase


On Thu, Nov 20, 2008 at 10:39 AM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
It could also mean you are running out of Filter-API threads.. I forget what 
the option to configure that is in the ar.cfg file, but I could get you that 
information in about an hour from the settings I have on my server that fixed a 
similar error for me.

Cheers

Joe





From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, November 20, 2008 10:16:40 AM 

Subject: Re: SW00247290 - Death of the Plugin Server


This means the plugin server crashed.  I either generate a core file or attach 
a debugger to the plugin server to see what the stack trace is when it crashed, 
then report the results to bmc.  Not sure how/if you w/could do this on 
windows.  The plugin server logs may be revealing as to when the error occurred.

Axton

On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi <[EMAIL PROTECTED]> wrote:
> ** same same..
>
> On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:
>>
>> **
>> ARERR [8939] The AR System Plug-In server is not responding.  Cannot
>> connect to the system at this time.  Contact your AR System Administrator
>> for assistance. : RPC: Timed out
>> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]>
>> wrote:
>>>
>>> **
>>> Jase, Patrick,
>>>
>>> What is the error that you get on your user client?
>>>
>>> Joe
>>> 
>>> From: patrick zandi <[EMAIL PROTECTED]>
>>> To: arslist@ARSLIST.ORG
>>> Sent: Wednesday, November 19, 2008 10:49:20 PM
>>> Subject: Re: SW00247290 - Death of the Plugin Server
>>>
>>> **
>>> I have seen this issue:
>>> Login to ars, go to look at licenses, and chck floating and fixed and the
>>> next thing youknow crash...
>>> AS 7.1  + P2  p3
>>>
>>> I do not have the fix yet... but just a note..
>>>
>>> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]>
>>> wrote:

 **
 Hello All,

 ARS 7.1 Patch 002
 SQLServer 2003

 Our Plugin server crashed on our production box last night and I have
 been having similar woes on our dev box for a week without a total crash.
 We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in
 (ardbcQuery.dll)
 intermittently crashes when arplugin.exe is configured for
 multi-threaded
 ARDBC queue."

 We have taken the neccessary steps to resolve this issue without
 success.

 Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get
 corrected, no success.
 Replaced ardbcquery.dll "all over the place" and , restarted, no
 success.
 Changed ar.cfg to ensure it was pointing to the correct .dlls, etc.,
 partial success here, server admin console came back, but crashed again.
 Has anyone else had this problem and resolved it successfully?

 Thanks,

 Jase Brandon
 Quality Technology Services

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-Inline Attachment Follows-

Plugin: "D:\Program Files\BMC Software\AR System 
Applications\qtssuwremwapp01\BMC Service Level 
Management\bin\omfobjiefi