Re: Somebody please run this ITSM 7 report for me
++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, You should check the version of the client you are using. We are currently on 7.0.1 patch 002 and some of our reports take forever to run. After some investigation, we have found that the client issues loads of API calls to get definitions while running the report. We were then advised by support to upgrade to client patch 008 and when running the same report through that client, the response is much faster. Something worth having a look at. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: 10 February 2009 01:16 To: arslist@ARSLIST.ORG Subject: Re: Somebody please run this ITSM 7 report for me James, Thank you for the info. You and I are on the same boat. But I can't fault the report design, because another lister is getting pretty good performance. --- On Mon, 2/9/09, jham36 jha...@gmail.com wrote: From: jham36 jha...@gmail.com Subject: Re: Somebody please run this ITSM 7 report for me To: arslist@ARSLIST.ORG Date: Monday, February 9, 2009, 5:43 PM I gave up. It returned an error about Failed to retrieve data from the database I ran it agian and it should have reported back about 1100 records. I let that run for 15 minutes. I had to stop my aruser.exe process. I have not had much luck with these canned reports either. Sorry I couldn't complete the report, but I need to go home. James On Feb 9, 2:04 pm, Rabi Tripathi ars_l...@yahoo.com wrote: Hi all, I have complaints of slow or never-ending reporting in ITSM 7. After a lot of looking around, I am wondering if the inherent design of the reports is a big factor. Such as a Join done in the report (with a subreport), ODBC overhead etc. Can somebody run this report for me and tell me how long it takes. If you can use Remedy User instead of a browser and do this on a powerful box (may I suggest production?) that would be nice-- Incident Management Console-Reports On ReportSelection popup choose this Report Name: Incident-Incident Information-All Incidents-Incicent Details By Date Range For Start Date and End Date select dates that would give you at least 500 Incidents in your environment. Closer to 1000 would be nice. Choose Destination = Screen Click Run Report and start your Stop Watch On the prompt asking for titles, just click Ok Let me know: (1) how long until the report completes...meaning ReportViewer pop-up has finished loading all data (hint where it shows page info like this 1/6+, presence of + means its still loading more. (2) how many Incidents did you catch (3) does your report have work info included for incidents? (4) Quick detail of your environment. The network path between your PC and the server, how strong is the AR Server/Database Ok, it's quite some work...but may I plead that I would do this for you? :) If you want to be really nice to me, if you could do the same report such that your date criteria catches no Incidents at all, how much time till the Report windows shows up and completes loading with no info on the report? Thank you in advance. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com
Re: Determine license type?
Hi,
Yes you can.
You will need ITSM7 to track application licenses though.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Can you get application license info from ARGLU?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: 06 February 2009 11:24
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?
Hi,
If you write an API-program it makes no sence to call the Plugin through
GLEWF. You should use ARGetListUser instead.
Note that users are allways assigned a Floating-Read when they login. They
will get the Floating-Write (if one is available) when they perform their
first data-operation against the server.
By data-operation i mean something like this:
- Making a search in a form
- Doing a table-refresh
- Running a Set-Fields Active-Link to the server.
- Create/modify a record
Just opening the object list, and/or a form, does not upgrade the license
from Floating-Read to Floating-Write.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
If GLEWF is the only function they have put in the plugin, could you
write
a
small api prog to call that vendor form with GLEWF? Make the
fieldvaluelist
the same as the table field? Just a thought...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Givens, Gregory CONT
Sent: 05 February 2009 14:23
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?
Misi is correct
You must use a table field
The query should be something like
( 'licuserinfocurrentregdtype' = 0) AND ( 'licuserinfolicensecategory'
= 0) AND ( 'licuserinfousername' LIKE $USER$ )
A 'licuserinfowritelicense' column will return a value of Read
(Floating) for a floating user without a write token.
Hope this helps
Greg Givens (Contractor)
Persnet Network Control Center (NCC)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, February 05, 2009 3:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Determine license type?
Hi,
The problem with the plugin behind this vendor form is that only
ARGetListEntryWithFields has been implemented. And not completely
implemented at that...
To get at the license type anyway, you must use a table-field.
Only a few qualifications are allowed, but doing a 'User Name' = $USER$
should work. You must then refresh the table (in an ACTL or a FLTR).
A light-weight-way of storing the value is in a Global Field.
Maybe an ACTL that triggers on Window Open:
Run If: ('License Type Global' = $NULL$)
Refresh Table: License Review Tbl
Set-Fields: License Type Global = $Licence Review Tbl License Type$
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.
You might be able to do it by querying the Write License field on
the
AR System Administration: License Review form
Floating users without a token show up as Floating(Read)
Greg Givens (Contractor)
Persnet Network Control Center (NCC)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Melissa Reed
Sent: Wednesday, February 04, 2009 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Determine license type?
Is there a way to determine the AR license type (basically read or
not) to be used as the run if of an active link? I want to set up an
active link that will only run for a user that has a write license.
ARS 7.1
ITSM 7.02
Thanks!
Melissa
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Re: Somebody please run this ITSM 7 report for me
Hello Rabi, I don't see your report file, however, do you have any diary fields in it? (worklog, Audit trail, etc) We have noticed that these type of fields (CLOB) are killing the performances when it comes to reporting. Try to remove them and run your report again just to see. On our side we do not publish reports containing those fields anymore. We only distribute them on request directly to the user and with a notice about performance. Rabi Tripathi wrote: Hi all, I have complaints of slow or never-ending reporting in ITSM 7. After a lot of looking around, I am wondering if the inherent design of the reports is a big factor. Such as a Join done in the report (with a subreport), ODBC overhead etc. Can somebody run this report for me and tell me how long it takes. If you can use Remedy User instead of a browser and do this on a powerful box (may I suggest production?) that would be nice-- Incident Management Console-Reports On ReportSelection popup choose this Report Name: Incident-Incident Information-All Incidents-Incicent Details By Date Range For Start Date and End Date select dates that would give you at least 500 Incidents in your environment. Closer to 1000 would be nice. Choose Destination = Screen Click Run Report and start your Stop Watch On the prompt asking for titles, just click Ok Let me know: (1) how long until the report completes...meaning ReportViewer pop-up has finished loading all data (hint where it shows page info like this 1/6+, presence of + means its still loading more. (2) how many Incidents did you catch (3) does your report have work info included for incidents? (4) Quick detail of your environment. The network path between your PC and the server, how strong is the AR Server/Database Ok, it's quite some work...but may I plead that I would do this for you? :) If you want to be really nice to me, if you could do the same report such that your date criteria catches no Incidents at all, how much time till the Report windows shows up and completes loading with no info on the report? Thank you in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Somebody-please-run-this-ITSM-7-report-for-me-tp21919656p21931329.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Deve3loper Studio 7.5???
Well guys... I'm really wondering what you are all waiting for? A tool that does everything for you? Personally I spent 30 minutes so far on it and could quite easily find back the functions I need. I know I will definitely have to read the manual to get familiar with all interface details but so did I back in 2001 with Remedy 4.5 and then Remedy 6.3 later I have two 22 wide screens running at 1680x1050 and I'm just amazed to finally have the possibility to work on my form fully displayed on one side and have my properties on the other side finally a real workspace. Also I have the feeling it is now faster to develop. I am working on a system that is located at the other end of the world and generally have to develop using Terminal Service because of the response time. My first attempts to develop on 7.5 appeared to be much, much, much faster but on that one I will see the real difference in a couple of months as the system is not yet in production. Conclusion... for me BMC is really doing a great job on improving this system and everything I've seen so far (ARS 7.5, ITSM 7.5, CMDB 7.5 wth Tibco and the the new Atrium Impact Simulator, Dev Studio, Import Tool, etc) is looking promising and I can't wait for the next version as I have the feeling there will be some big changes again. Guillermo Alfredo Torres Barron wrote: Hi fellows How do you see the new remedy developer studio 7.5?, why to many clicks to make a system? before it was so very fast; rihgt now is nasty... Thanks in advance Greetings from Mexico ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Remedy-Deve3loper-Studio-7.5tp21876061p21931598.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Mid-Tier: Logging out when the user closes a IE window that has a form open
Is there something I can configure in the mid-tier or form/view properties that will logoff the user when the user closes the IE window? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier: Logging out when the user closes a IE window that has a form open
Ravi, This is a feature of the 7.5 Mid-Tier. ( Although not exactly like you describe.) You can read more here: Ref: BMC Remedy Action Request System 7.5.00_ Release Notes with Known Issues-95384.pdf Pg: 57 Section: Licenses released when closing browser or navigating away from the mid tier Basically there is still a delay in the release, but you can configure to be between 30 and 300 seconds after the last window is closed. (With a default of 60 seconds.) So, in my opinion, it sounds fairly close to what you are after. And a huge step forward from where the Mid-Tier has always been stuck with the HTTP Session timeout setting. Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (BRSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 10, 2009 at 7:14 AM, Ravi rav...@cox.net wrote: Is there something I can configure in the mid-tier or form/view properties that will logoff the user when the user closes the IE window? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Resolved: Tomcat Settings for ARS 7.1
I've had the opposite, although frustrating experience. I install my Midtier on E:, and when I tell it I need to install Tomcat, it installs it also on E...but chooses a directory that I don't wanta bit frustrating. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Monday, February 09, 2009 5:00 PM To: arslist@ARSLIST.ORG Subject: Resolved: Tomcat Settings for ARS 7.1 ** A colleague helped me resolve this. It turns out that the Midtier will NOT work with Tomcat installed anywhere but on C, unless you want to change some registry settings in Windows. I reinstalled Tomcat on C and it worked okay. Another gotcha is for some reason, perhaps it has to do with a flaw in the installer, the application administration password and the midtier passwords got messed up and would not allow a login through the midtier, regardless of which user I attempted to log in with. Resetting the same passwords on the AR Server Administration console as well as resetting the Midtier administrator password, then checking Validate password cleared the problem. But I had done all of that the first time with the installer. Apparently it is necessary to go back and add them all in again. --- On Sat, 2/7/09, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: From: Matt Reinfeldt arsl...@mattreinfeldt.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Saturday, February 7, 2009, 9:40 PM ** Louise, Check your server.xml file. That is where all the port definitions should be. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Saturday, February 07, 2009 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, I did configure IIS that way. the problem is that the instruction list I have for IIS configuration is not complete. I'll resume the fight again Monday - thanks for the tips, Joe! --- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 7:21 PM ** Tomcat and IIS must be both using the same port causing a conflict? What is your port configuration? By default Tomcat should use 8080 and IIS should be using 80. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Louise Van Hine Sent: Friday, February 06, 2009 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe _ From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe _ From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages.
Re: Resolved: Tomcat Settings for ARS 7.1
We install Tomcat on D: directly ourselves and then run the Mid Tier install, seems to be working fine. Not only does it resolve any drive designation issues, it also makes it easier to apply future Tomcat upgrades. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, February 10, 2009 6:18 AM To: arslist@ARSLIST.ORG Subject: Re: Resolved: Tomcat Settings for ARS 7.1 This is a multi-part message in MIME format. --=_NextPart_000_0037_01C98B4F.BE2012A0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit I've had the opposite, although frustrating experience. I install my Midtier on E:, and when I tell it I need to install Tomcat, it installs it also on E...but chooses a directory that I don't wanta bit frustrating. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Monday, February 09, 2009 5:00 PM To: arslist@ARSLIST.ORG Subject: Resolved: Tomcat Settings for ARS 7.1 ** A colleague helped me resolve this. It turns out that the Midtier will NOT work with Tomcat installed anywhere but on C, unless you want to change some registry settings in Windows. I reinstalled Tomcat on C and it worked okay. Another gotcha is for some reason, perhaps it has to do with a flaw in the installer, the application administration password and the midtier passwords got messed up and would not allow a login through the midtier, regardless of which user I attempted to log in with. Resetting the same passwords on the AR Server Administration console as well as resetting the Midtier administrator password, then checking Validate password cleared the problem. But I had done all of that the first time with the installer. Apparently it is necessary to go back and add them all in again. --- On Sat, 2/7/09, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: From: Matt Reinfeldt arsl...@mattreinfeldt.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Saturday, February 7, 2009, 9:40 PM ** Louise, Check your server.xml file. That is where all the port definitions should be. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Saturday, February 07, 2009 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, I did configure IIS that way. the problem is that the instruction list I have for IIS configuration is not complete. I'll resume the fight again Monday - thanks for the tips, Joe! --- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 7:21 PM ** Tomcat and IIS must be both using the same port causing a conflict? What is your port configuration? By default Tomcat should use 8080 and IIS should be using 80. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Louise Van Hine Sent: Friday, February 06, 2009 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe _ From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006..
NEXT-BLOCK-ID-SIZE
Dear all, I have and ITSM7.0/ARS7.1 instalation, I have set the NEXT-BLOCK-ID-SIZE to 10. I would like to know how do you decide the size, is it based on the number of server threads, the number of DB processes, number of users etc etc? I am aware that if you restart the server you loose the sequencing, however are there any other implications if you set this too high? The reason I am also asking is, I noticed that some requests which were created say @ 10AM (for the sake of argument!) have a sequence with a number grater than others which were created @ 11AM. Many thanks in advance frex __ Ne pleurez pas si votre Webmail ferme ! Récupérez votre historique sur Yahoo! Mail ! http://fr.docs.yahoo.com/mail/transfert_mails.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
API setting field to null vs NULL
All, ARS 6.3 SQL Server 2000 We have an API that was created by another vendor. I noticed that the NULL values that are being set into fields are in lower case. The User Tool creates the NULL values in uppercase. Does it matter if a value of NULL is upper or lower case. I am looking at the column values via Query Analyzer. External API sets field to: null User Tool ticket creation sets field to a value of : NULL Thanks, Bala Patel Remedy Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: API setting field to null vs NULL
InterestingI wonder if the api tool's 'null' is not actually null...but the text string 'null' _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: Tuesday, February 10, 2009 8:59 AM To: arslist@ARSLIST.ORG Subject: API setting field to null vs NULL ** All, ARS 6.3 SQL Server 2000 We have an API that was created by another vendor. I noticed that the NULL values that are being set into fields are in lower case. The User Tool creates the NULL values in uppercase. Does it matter if a value of NULL is upper or lower case. I am looking at the column values via Query Analyzer. External API sets field to: null User Tool ticket creation sets field to a value of : NULL Thanks, Bala Patel Remedy Administrator __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: API setting field to null vs NULL
null and NULL are two non-null strings. ARS uses the keyword $NULL$ to indicate a null value. When an API program sets a field to NULL the dataType field in the ARValueStruct is set to AR_DATA_TYPE_NULL (0) with the rest of the struct ignored (but should be zero). See ar.h Cheers Ben www.softwaretoolhouse.com _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: February 10, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: API setting field to null vs NULL ** All, ARS 6.3 SQL Server 2000 We have an API that was created by another vendor. I noticed that the NULL values that are being set into fields are in lower case. The User Tool creates the NULL values in uppercase. Does it matter if a value of NULL is upper or lower case. I am looking at the column values via Query Analyzer. External API sets field to: null User Tool ticket creation sets field to a value of : NULL Thanks, Bala Patel Remedy Administrator __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: NEXT-BLOCK-ID-SIZE
As you know, the reason why this feature was implemented was to improve performance by reducing the contention on the arschema table. This feature mimics the Oracle sequence, which has the same issue: there can be gaps in the sequence because of instance crashes or rollback in transactions. I guess the general advise is not to rely on the Request ID field (Field ID 1) anymore for anything, as much as possible: ideally relationships would be done on the Instance ID field (field 179) instead, or some other criteria. Actually the ITSM apps aim that goal, so therefore we should too -Guillaume From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 02/10/09 10:41 AM To: arslist@ARSLIST.ORG Subject: NEXT-BLOCK-ID-SIZE ** Dear all, I have and ITSM7.0/ARS7.1 instalation, I have set the NEXT-BLOCK-ID-SIZE to 10. I would like to know how do you decide the size, is it based on the number of server threads, the number of DB processes, number of users etc etc? I am aware that if you restart the server you loose the sequencing, however are there any other implications if you set this too high? The reason I am also asking is, I noticed that some requests which were created say @ 10AM (for the sake of argument!) have a sequence with a number grater than others which were created @ 11AM. Many thanks in advance frex Ne pleurez pas si votre Webmail ferme. Récupérez votre historique sur Yahoo! Mail http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http://fr.docs.yahoo.com/mail/transfert_mails.html __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: API setting field to null vs NULL
Thank you. From: Ben Chernys ben.cher...@softwaretoolhouse.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 10, 2009 11:09:03 AM Subject: Re: API setting field to null vs NULL ** null and NULL are two non-null strings. ARS uses the keyword $NULL$ to indicate a null value. When an API program sets a field to NULL the dataType field in the ARValueStruct is set to AR_DATA_TYPE_NULL (0) with the rest of the struct ignored (but should be zero). See ar.h Cheers Ben www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: February 10, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: API setting field to null vs NULL ** All, ARS 6.3 SQL Server 2000 We have an API that was created by another vendor. I noticed that the NULL values that are being set into fields are in lower case. The User Tool creates the NULL values in uppercase. Does it matter if a value of NULL is upper or lower case. I am looking at the column values via Query Analyzer. External API sets field to: null User Tool ticket creation sets field to a value of : NULL Thanks, Bala Patel Remedy Administrator __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: API setting field to null vs NULL
But if you look at a null row in sql tools it will typically show value 'null' in the fields...but when you click into the field it shows that it's actually blank... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: Tuesday, February 10, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: API setting field to null vs NULL ** Thank you. _ From: Ben Chernys ben.cher...@softwaretoolhouse.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 10, 2009 11:09:03 AM Subject: Re: API setting field to null vs NULL ** null and NULL are two non-null strings. ARS uses the keyword $NULL$ to indicate a null value. When an API program sets a field to NULL the dataType field in the ARValueStruct is set to AR_DATA_TYPE_NULL (0) with the rest of the struct ignored (but should be zero). See ar.h Cheers Ben www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: February 10, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: API setting field to null vs NULL ** All, ARS 6.3 SQL Server 2000 We have an API that was created by another vendor. I noticed that the NULL values that are being set into fields are in lower case. The User Tool creates the NULL values in uppercase. Does it matter if a value of NULL is upper or lower case. I am looking at the column values via Query Analyzer. External API sets field to: null User Tool ticket creation sets field to a value of : NULL Thanks, Bala Patel Remedy Administrator __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Availability of AR System .NET and COM API 7.5...
Hi BMC is happy to announce the availability of AR System .NET and COM API 7.5 for download at: * To download this API, please go to: http://developer.bmc.com/communities/docs/DOC-6013 [Registration required] * (Optional) If not registered already, register on BMC Developer Network. * Login into BMC Developer Network. * The above link should navigate you to the download location. If not, simply look in the Popular Documents panel on the BMCDN main page (OR) search for .net api 7.5 to locate the download link. * Download the attached ARAPI75.NET.zip and readme.txt. * Follow the installation instructions described in the readme.txt Hope this helps! Thanks Appajee = BMC AR System .NET and COM API (version 7.5 RTM) = Update notes: - Upgraded to 7.5 version. Wraps the AR System C API version 7.5 and offers new API enhancements introduced in this version. - As with previous releases of this API, it alllows for communicating with pre-7.5 or 7.5 version AR System Servers. - Most of the development work, related to 7.5 version for this API, is done by Oto Slavos. So a BIG THANKS goes to him. - As with previous revisions of this API, it is being provided as unsupported and with limited testing. So please validate your existing tools/integrations work just fine with this upgrade. - If you find any defects etc, please share them with us. Also if you run into any issues, feel free to ask questions on this forum or BMCDN (and/or) share your knowledge in using this API with rest of the AR System user community by providing answers/tips/information. = IMPORTANT: This API continues to remain officially unsupported at this time. If customers seek to use a supported AR System API, the C/Java API remain the APIs of choice for our customer's various development needs. = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Deve3loper Studio 7.5???
I haven't looked at Developer Studio yet, so please forgive me if this is a terribly stupid question. Is there an Undo button? I've been hoping for one since 3.0 Jennifer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brian Goralczyk Sent: Monday, February 09, 2009 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? ** One advantage I saw, was the Save All option. I don't know how many other people develop like I do. But I will open a bunch of workflow and do my development on it, and then want to save multiple pieces of workflow at once. This is a great in that now (on a busy/slow system) I can hit save all and walk away, where previously, I was forced to sit and wait for each one to save so that I could save the next. Admittedly, I am a natural optomist, but I like the new layout. I was un-aware of the ability to temporarily maximize a piece of the screen. That will be a nice feature. But I do agree about the learning curve. These are just my opinions. Brian Goralczyk On Mon, Feb 9, 2009 at 12:28 PM, Gidd g...@buoyantsolutions.netmailto:g...@buoyantsolutions.net wrote: So I have to ask, perhaps Doug M. will respond, what is the Net benefit of this latest incarnation/iteration of the Developer Studio? Way, way back when (4++ years ago) when we had a Remedy Development Committee those participating were shown the New Latest/Greatest Developer Studio - Doug remembers he was there and the chair. Roll the clock forward to now and here it is again in all its glory yet it seems to me that it misses the mark. Just wondering what you folks over at BMC use as your development criteria: Does it make my development efforts easier? Does it make it easier to view/see design objects, multiple objects? Does it eliminate/enhance Right-Click options/properties? Apart from UN-DO and RE-DO, what substantial New functionality does this bring to the table? Sorry Doug, but from my perspective I am scratching my head and still wondering why? I honestly believe that this latest tool will substantially INCREASE the amount of time I will spend in development and has the potential to significantly impact release ability. Perhaps BMC is looking to eliminate developers all together? Inquiring minds would like to know ! Maybe we can get John Sundberg to do a survey on this, might be interesting. Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ Longwing Sent: Monday, February 09, 2009 10:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? I have, and I agree that the learning curve is shall we say...steep. The comment I was making was in regards to the '6 times the screen' that David had made. Just a suggestion, there is a doc that I believe they published after the release that gives you a 'this is how you did it in Admin, this is how you do it in Dev Studio'...it was a good read during the beta and might help with some of the conversion issues. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Monday, February 09, 2009 10:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? So have you tried to use it LJ? Take something simple... I have a form, let's say Form-1. How do I list all the active links or filters linked to that form? If it is the primary form for the workflow object I can list them, but what if I have shared workflow and Form-1 is not the primary form? I can see no way to display shared workflow linked to the form. I can display View properties, but as yet have not found how to display and set Form properties, such as the results list. It must be there somewhere, but Have you tried setting default permissions in an application - as far as I can see it completely ignores them. Admittedly, some of these issues may be lack of familiarity. Or it could be bugs - I don't know which yet. Have you tried setting the tab order in a View yet? Change the tab order number of one field and it 'guesses' how to renumber the other fields to take account of the change. Really frustrating. So change is always painful, and there's going to be a learning curve with this tool, but I really do not see anything that's easier yet (apart from the undo feature which I guess we'll be using a lot to start with) Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From:
Re: JOB: Remedy Developer Openings with Research In Motion
Hi Stephen, Being meaning to ask you this...what's the salary range for these? Thx, Julie From: Stephen Earl flir...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, December 22, 2008 10:09:06 PM Subject: JOB: Remedy Developer Openings with Research In Motion ** All, There are currently several openings for Remedy Developers and other posts on RIM's Ticketing CMDB Development team available with Research In Motion working from various locations including: Waterloo, ON, Atlanta, US and Slough, UK. If you are interested in finding out more or applying for any of the positions please go to http://www.rim.com/careers and choose either Americas or EMEA, search for 'Remedy' in Keywords and the postings will come up. Please note that I am not able to accept applications, resumes or CV's directly. If you are interested you must apply via the RIM Careers website. Thanks Stephen __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Heads up - You need the 10.2 Oracle client for ARS 7.5
For all of you using Oracle as the database and planning to upgrade to 7.5 Before upgrading your ARS server to 7.5, make sure you upgrade the Oracle client to 10gR2 (10.2) The 7.5 AR server uses the OCILobArrayWrite function, that is new in 10.2. This function is not available in 10.1 or less. 7.5 AR server service will not even start with an oracle client that is less than 10.2 (and therefore that includes this OCILobArrayWrite function). Now BMC needs to update the 7.5 compatibility matrix to clearly reflect that. It is nowhere stated that this is the minimum version. In page 4, it is stated that 32-bit Oracle 10gR2 database client works well, but nowhere in the document it is stated that 10.2 is the minimum version for the client. The reader assumes that a 32 bit oracle 10g client is just fine. I believe instead of stating what works well, or in addition to it, it should clearly state what does NOT work (namely the oracle client that is less than 10.2). For the curious, this is what's new in the 10.2 OCI. We know that 7.5 is using the new function OCILobArrayWrite, so that's good. Maybe somehow we'll know other new 10.2 OCI features in use. http://download.oracle.com/docs/cd/B19306_01/appdev.102/b14250/whatsnew.htm#sthref12 -Guillaume Rheault ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Video introduction to Developer Studio now available
There is now a series of four short videos (Windows Media) available on the BMC Developer Network about how to quickly come up to speed using BMC Remedy Developer Studio. They have been created by the development team and have been posted to the documents area for AR System. While they are targeted primarily at experienced BMC Remedy Administrator users, anyone interested in learning more about Developer Studio is encouraged to watch them. Each video is around 7 - 8 minutes long. For feedback or follow-up discussion about the videos, please post your comments on the BMC Developer Network. Part I - Introduction - http://developer.bmc.com/communities/docs/DOC-6015 http://developer.bmc.com/communities/docs/DOC-6015 Part II - Login, Object List and Basic Steps - http://developer.bmc.com/communities/docs/DOC-6016 http://developer.bmc.com/communities/docs/DOC-6016 Part III - Form Editor - http://developer.bmc.com/communities/docs/DOC-6017 http://developer.bmc.com/communities/docs/DOC-6017 Part IV - Workflow Editors - http://developer.bmc.com/communities/docs/DOC-6018 http://developer.bmc.com/communities/docs/DOC-6018 A login for the BMC Developer Network is required to access the files, but registration is free (e.g. a Support ID is not required). If not already registered, you can do so here: http://developer.bmc.com/communities/create-account.jspa If the View option doesn't work properly for you from BMC DN, try selecting Download and then Open With to view the video. Or just download it to your local system for viewing. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: NEXT-BLOCK-ID-SIZE
Thanks Guillaume, will bear this point in mind for future customization. Does anyone know how the server goes about assigning those id's in each block to new requests. Are they assigned randomly or do they start from the smallest and then onwards to the largest in the block. What needs to be taken into consideration when deciding what number to set the NEXT-BLOCK-ID-SIZE? Kind Regards frex --- En date de : Mar 10.2.09, Guillaume Rheault guilla...@dcshq.com a écrit : De: Guillaume Rheault guilla...@dcshq.com Objet: Re: NEXT-BLOCK-ID-SIZE À: arslist@ARSLIST.ORG Date: Mardi 10 Février 2009, 17h22 As you know, the reason why this feature was implemented was to improve performance by reducing the contention on the arschema table. This feature mimics the Oracle sequence, which has the same issue: there can be gaps in the sequence because of instance crashes or rollback in transactions. I guess the general advise is not to rely on the Request ID field (Field ID 1) anymore for anything, as much as possible: ideally relationships would be done on the Instance ID field (field 179) instead, or some other criteria. Actually the ITSM apps aim that goal, so therefore we should too -Guillaume From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 02/10/09 10:41 AM To: arslist@ARSLIST.ORG Subject: NEXT-BLOCK-ID-SIZE ** Dear all, I have and ITSM7.0/ARS7.1 instalation, I have set the NEXT-BLOCK-ID-SIZE to 10. I would like to know how do you decide the size, is it based on the number of server threads, the number of DB processes, number of users etc etc? I am aware that if you restart the server you loose the sequencing, however are there any other implications if you set this too high? The reason I am also asking is, I noticed that some requests which were created say @ 10AM (for the sake of argument!) have a sequence with a number grater than others which were created @ 11AM. Many thanks in advance frex Ne pleurez pas si votre Webmail ferme. Récupérez votre historique sur Yahoo! Mail http://fr.rd.yahoo.com/mail_fr/taglines/caramail/*http://fr.docs.yahoo.com/mail/transfert_mails.html __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Ne pleurez pas si votre Webmail ferme ! Récupérez votre historique sur Yahoo! Mail ! http://fr.docs.yahoo.com/mail/transfert_mails.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
