Re: Upgrading to SQL 2005
Rafael, We are actually undergoing that upgrade at the moment without issue. Remedy doesn't seem to notice a change at all... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, April 04, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Upgrading to SQL 2005 ** Hello, just wanted to see if any has encountered any issues upgrading the backend SQL server from SQL 2000 to SQL 2005? My environment is: ARS 7.0.1 Patch 6 in a server group environment. WIN 2003 Server Remote SQL 2000 Clustered Servers Also, does remedy need to be re-installed after the upgrade? Thanks in advance! Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p Broadridge image This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
ERROR [330] You do not have write access to field - ITSM 7.1 Suite of Applications
Hello everyone, In our test server we get the errors below when the user is trying to modify the incident. In the production environment we get these same errors when the user is trying to reassign the incident to another support group. ARERR [330] You do not have write access to field : z1G_Global_HPD_DataSetID,z1G_Global_AST_ProductionDataSetID,z1G_Global_AST_SandBoxDataSetID,z1G_Global_SandBoxEnabled,z1D_Local_DataSetID, Cost Category,Work Info Type,Locked,z1D_DataSetName, z1D_RefreshContactTab, z1D_PreviousStageNumber, z1D_PriorityAlias,z1D_StatusAlias, z1D_ServiceTypeAlias, z1D Integer01, Total Incidents, z1D Status Integer Parm01, z1D Status Integer Parm02,z1D Assigned Group Role, z1D Date03,z1D Date04, Reported Date,z1D Effort Time/Hold Duration, z1D Prev Assignee Total Effort,z1D Prev Assignee Group ID, z1D Prev Assignee Effort Spent, z1D Prev Assignee Effort Hold,z1D Prev Status-INC, z1D Prev Owner Group ID,z1D Original Description, z1D Association End Date, The user has an AR System Fixed license à The user has the following application licenses: BMC:Incident Mgmt Fixed license and a Problem Mgmt User fixed license. The user belongs to the following permission groups: Asset Viewer, Config Categorization Admin, Config Group Mapping Admin, Contact Location Admin, Contact Organization Admin, Contact People HR Admin, Incident Config, Incident Master, Problem Config, Problem master, Security and Task Manager. Has anyone else experienced similar behavior? Or does anyone have any suggestions for troubleshooting this?... Thank you. Environment: AR System - 7.1.00 Patch 006 Intel Pentium Operating System: Windows Server 2003 Database: Microsoft SQL Server Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.pngimage002.pngimage004.pngimage005.png
Re: ERROR [330] You do not have write access to field - ITSM 7.1 Suite of Applications
I think you need to add the person to the General Access group in the User form. Usually the person is added to General Access once you set the person as Support staff but we have on occasion have seen this group removed (possibly when we term their account and have to re-enable a account). After you add the group General Access to their Group List on the User form then it should correct their issue. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Monday, April 06, 2009 9:18 AM To: arslist@ARSLIST.ORG Subject: ERROR [330] You do not have write access to field - ITSM 7.1 Suite of Applications ** Hello everyone, In our test server we get the errors below when the user is trying to modify the incident. In the production environment we get these same errors when the user is trying to reassign the incident to another support group. ARERR [330] You do not have write access to field : z1G_Global_HPD_DataSetID,z1G_Global_AST_ProductionDataSetID,z1G_Global_AST_SandBoxDataSetID,z1G_Global_SandBoxEnabled,z1D_Local_DataSetID, Cost Category,Work Info Type,Locked,z1D_DataSetName, z1D_RefreshContactTab, z1D_PreviousStageNumber, z1D_PriorityAlias,z1D_StatusAlias, z1D_ServiceTypeAlias, z1D Integer01, Total Incidents, z1D Status Integer Parm01, z1D Status Integer Parm02,z1D Assigned Group Role, z1D Date03,z1D Date04, Reported Date,z1D Effort Time/Hold Duration, z1D Prev Assignee Total Effort,z1D Prev Assignee Group ID, z1D Prev Assignee Effort Spent, z1D Prev Assignee Effort Hold,z1D Prev Status-INC, z1D Prev Owner Group ID,z1D Original Description, z1D Association End Date, The user has an AR System Fixed license -- [cid:493541913@06042009-1ED8] [cid:493541913@06042009-1EDF] The user has the following application licenses: BMC:Incident Mgmt Fixed license and a Problem Mgmt User fixed license. The user belongs to the following permission groups: Asset Viewer, Config Categorization Admin, Config Group Mapping Admin, Contact Location Admin, Contact Organization Admin, Contact People HR Admin, Incident Config, Incident Master, Problem Config, Problem master, Security and Task Manager. [cid:493541913@06042009-1EE6][cid:493541...@06042009-1eed] Has anyone else experienced similar behavior? Or does anyone have any suggestions for troubleshooting this?... Thank you. Environment: AR System - 7.1.00 Patch 006 Intel Pentium Operating System: Windows Server 2003 Database: Microsoft SQL Server Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are inline: image001.pnginline: image002.pnginline: image004.pnginline: image005.png
Re: Upgrading to SQL 2005
We did exactly what you are doing (although we were on a different ARS patch) a year or two ago and everything went smoothly. There is no need to reinstall ARS as it uses the same SQL driver to make the connection. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, April 04, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Upgrading to SQL 2005 ** Hello, just wanted to see if any has encountered any issues upgrading the backend SQL server from SQL 2000 to SQL 2005? My environment is: ARS 7.0.1 Patch 6 in a server group environment. WIN 2003 Server Remote SQL 2000 Clustered Servers Also, does remedy need to be re-installed after the upgrade? Thanks in advance! Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p [cid:image001.jpg@01C9B691.CFF08790] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are inline: image001.jpg
Charles Roth is currently out of the office.
I will be out of the office starting 04/06/2009 and will not return until 04/10/2009. I am currently on vacation and can be contacted by calling my cell phone 864 431 2961. If this is a Remedy related issue please contact the service desk. I will have limited access to email. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Memory issue on sybase ARS 6.0.1
Does anyone know of a bug in Escalations? As soon as I disable Escalations the server processes level off and life is good except my escalations do not work of course. I enable Escalations and the memory runs up and the ARS server dies. ? Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Thursday, April 02, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Yep, never do a != on a status field. Also if you go into the admin tool and limit the number of records returned to 10k or so, then that will reduce the memory growth. Do a status = open or something like that, a not equal to will do a table scan every time. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Thursday, April 02, 2009 10:20 To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Memory size: 16384 Megabytes Memory grows to about 3932M or so and ARS dies The table has about 373k rows and approximately 350 tickets open The escalation will Run If: ( 'Trouble Ticket Status' != Closed) AND (($TIMESTAMP$ - 60) 'Modified-date') Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Thursday, April 02, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 How much memory does your system have, and how large does the arsystem executable grow to? On the table that you are hitting, how many rows are in that table, and how many open tickets are in this table? Lastly, what query is your escalation using to find the open tickets? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Thursday, April 02, 2009 09:23 To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Ok, let me ask something else related to my issue. Does anyone have a recommendation of the best way to update all open tickets every 5 minutes other than an escalation? The escalation seems to fill the memory up and kill the server and my interval does not work correctly. Thanks Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email: janet.ma...@embarq.com Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 01, 2009 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Memory issue on sybase ARS 6.0.1 Looking below it looks like you are on a Sun V240. What OS Version uname -a and what is your ulimit -a values. Also check your disk space df -k Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ] Sent: Wednesday, April 01, 2009 11:27 AM To: arslist@ARSLIST.ORG
CMDB Federation with CMDBf
I am looking to Federate a 7.5 CMDB with another data store, and am looking at using the CMDBf adapter that BMC provides (JDBC is not an option, unfortunately). Does anyone have any tips to share regarding its use? The manuals are kinda sparse on it, and the BMCDN has been NO help. I have read about the history and architecture of the CMDBf protocol, but am looking to see if someone has actually USED it, and how that turned out. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Where is arsignal documented? I've seen what it can do, etc. but would like To see the original reference. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. arsignal -l hostname[:port] [sigArgument] Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Richard Copits richard.cop...@bwc.state.oh.us Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:58 AM Subject: Re: Floating License total the same. Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ~~ This e-mail is subject to the Telkom SA electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Run arsignal with no parameters for the help or see Appendix C of the Configuring manual. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Monday, April 06, 2009 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Where is arsignal documented? I've seen what it can do, etc. but would like To see the original reference. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. arsignal -l hostname[:port] [sigArgument] Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Richard Copits richard.cop...@bwc.state.oh.us Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:58 AM Subject: Re: Floating License total the same. Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating License total the same.
Thank you. I knew I'd seen it somewhere but couldn't for the life of me remember where...and it's not in the master index Now I remember... External utilities.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, April 06, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Run arsignal with no parameters for the help or see Appendix C of the Configuring manual. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Monday, April 06, 2009 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Where is arsignal documented? I've seen what it can do, etc. but would like To see the original reference. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. arsignal -l hostname[:port] [sigArgument] Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Richard Copits richard.cop...@bwc.state.oh.us Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:58 AM Subject: Re: Floating License total the same. Where is the arsignal option found? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Friday, March 27, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Floating License total the same. Hi, There is arsignal option that can refresh the license information. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Peter Boock (PJ) booc...@telkom.co.za Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, March 27, 2009 8:23 AM Subject: Floating License total the same. After adding more floating licenses without any errors, the total number of floating licenses (Server Information) did not increased with the number added. Do I need to restart the services or should this not happen? Peter Env: ARSv6.3 (base) / Unix ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
REstrict user to certain forms
Listers, I would like to restrict a user to only certain forms on a server without having to write an AL for every form to check the user. I would want this user to be a restricted read. Any suggestions ? Thanks, John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Finding LArgest free block in a table grid
Dear friends, I am representing racks of book shelf as a table grid in Remedy. Each grid/record is a single unit.some units are ocuupied and some are free. I need to find out the largest available/free block in that Grid. Any help will be highly appreciated! -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Finding LArgest free block in a table grid
Your best bet is to maintain this information in separate content table (like your file system does). When you occupy a block, you go and update your content table. This way you can allways select MAX() and have the largest block. You can certainly write some complicated sql statement to do so as well, however if there are lots of shelves your query will take forever. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Bhupesh Gupta Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, April 06, 2009 12:48 PM Subject: Finding LArgest free block in a table grid ** Dear friends, I am representing racks of book shelf as a table grid in Remedy. Each grid/record is a single unit.some units are ocuupied and some are free. I need to find out the largest available/free block in that Grid. Any help will be highly appreciated! -- Regards, Bhupesh Gupta __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Adding an Incident field to SRM
All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident and create a relationship to the affected asset (if there is one) on the Relationships Tab. I was able to use some temporary display only fields to do the work (since I didn't want to add any fields to the form) on the HPD:Help Desk form (plus a couple of filters) but when I tried to create a field in SRM to capture the data and pass it on to Incident, I got nothing but errors (ARERR 311 to be exact). So I worked with BMC to find out why. It turns out that not only do you have to configure SRM to use a specific field on the Incident form, which is fairly not straightforward, you have to update the HPD:Help Desk staging form (which sits between SRM and HPD:Help Desk) and update a Filter that pushes the staging form data to Incident. Needless to say, none of this is documented. And (shocker!) BMC doesn't even follow its own recommendations when it comes to staging forms or filter creation (they have the Matching IDs option for a reason). So, to make it less painful for the next person, I wrote it all up in a little document which I would like to attach to this post. But I can't. So if anyone else out there would like a copy of the Word doc, let me know. -scott philben sphil...@mac.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Window User Tool 7.5 and ARS 6.3
Good afternoon: We are in the process of migrating from ARS 6.3 to ARS 7.5. For a short time we will have both systems running. We will be using the 6.3 Admin tool for the 6.5 system and the 7.5 Studio for the 7.5 system. We are worrying about the Windows user tool. We would like to present the users with only one user tool. Has anyone used the 7.5 Windows User Tool with a 6.3 server? Did you have any problems? Thank you for your time, Thorin WUT 7.5 Patch 3 ARS 6.3 Patch 20 on Solaris 10 using Sybase. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: REstrict user to certain forms
You could build just one AL that is shared on all the forms you wish to restrict on. Only way I can think of doing it, sure others will chime in there is another way to skin this cat. YHK On Mon, Apr 6, 2009 at 12:01 PM, J Kovalcik jmkoval...@comcast.net wrote: ** Listers, I would like to restrict a user to only certain forms on a server without having to write an AL for every form to check the user. I would want this user to be a restricted read. Any suggestions ? Thanks, John __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Window User Tool 7.5 and ARS 6.3
We had tested and piloted 7.5 User Tool with ITSP 4.0 and ARS 6.3(HPUX/Oracle 9.2) with no problems. The only feedback was on some minor visual changes. Dennis Ruble Rockwell Collins Marty.Thorin thorin.ma...@we-energies.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/06/2009 04:15 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Window User Tool 7.5 and ARS 6.3 ** Good afternoon: We are in the process of migrating from ARS 6.3 to ARS 7.5. For a short time we will have both systems running. We will be using the 6.3 Admin tool for the 6.5 system and the 7.5 Studio for the 7.5 system. We are worrying about the Windows user tool. We would like to present the users with only one user tool. Has anyone used the 7.5 Windows User Tool with a 6.3 server? Did you have any problems? Thank you for your time, Thorin WUT 7.5 Patch 3 ARS 6.3 Patch 20 on Solaris 10 using Sybase. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrading to SQL 2005
Thanks, I did not think so either but just wanted to see if anyone had any issues after upgrading. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, April 06, 2009 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to SQL 2005 ** Rafael, We are actually undergoing that upgrade at the moment without issue. Remedy doesn't seem to notice a change at all... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, April 04, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Upgrading to SQL 2005 ** Hello, just wanted to see if any has encountered any issues upgrading the backend SQL server from SQL 2000 to SQL 2005? My environment is: ARS 7.0.1 Patch 6 in a server group environment. WIN 2003 Server Remote SQL 2000 Clustered Servers Also, does remedy need to be re-installed after the upgrade? Thanks in advance! Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Areimage001.jpg
Report on # of users currently log in to server by client
Hi, Via the admin tool, we can see the list of users who are log in to the server ; File--Licenses--Manage User Licenses. However, we also want to know which client they are using- either Window user tool or Web. Is there a way we can get this information? Thanks, Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Report on # of users currently log in to server by client
What if the user logs on to both? I'm wondering what would be the value of this information even if you could get it. You can get it by having some sort of a check box information available for each kind of client, to be checked if the user is on it nor not and set this during logon using workflow that can be created on logon. Joe From: Andrew Fremont andrewfrem...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, April 6, 2009 6:58:45 PM Subject: Report on # of users currently log in to server by client ** Hi, Via the admin tool, we can see the list of users who are log in to the server ; File--Licenses--Manage User Licenses. However, we also want to know which client they are using- either Window user tool or Web. Is there a way we can get this information? Thanks, Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Report on # of users currently log in to server by client
Thank Joe. I'm going to build the workflow to set these flags and run the report from it. Andrew. On Mon, Apr 6, 2009 at 4:30 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** What if the user logs on to both? I'm wondering what would be the value of this information even if you could get it. You can get it by having some sort of a check box information available for each kind of client, to be checked if the user is on it nor not and set this during logon using workflow that can be created on logon. Joe -- *From:* Andrew Fremont andrewfrem...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, April 6, 2009 6:58:45 PM *Subject:* Report on # of users currently log in to server by client ** Hi, Via the admin tool, we can see the list of users who are log in to the server ; File--Licenses--Manage User Licenses. However, we also want to know which client they are using- either Window user tool or Web. Is there a way we can get this information? Thanks, Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARServer group and the ports that require load balancing
Guys, Wondering if you can help me out. We've got an issue with the Plug-in server running within a high available environment of Remedy (2 Midtiers, 2 AR Servers, 2 DB Servers) with each tier separated by a firewall. There is one load balancer in front of the midtier servers and another in front of the AR Servers. So, basically the AR Servers are running within a Server Group. When we try to open up a Remedy form, such as the Server Information form, we get an error saying : ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out Currently the only port that is load balanced is the TCP port that the users access the AR Servers by. Should we also need to load balance the Plug-In port? (9000)? All help is appreciated. Below are some emails I've dug up just from searching the web... Thanks. George Re: RPC: Unable to receive Tony Worthington Mon, 06 Aug 2007 11:27:16 -0700 You probably need to review the BMC documents about plugins behind a VIP or firewall without a portmapper. Using a Hardware Load Balancer with BMC Remedy Action Request System 7.0 page 9, and others that I can't find at the moment. Here's an example of some lines from one of our ar.conf's (this one from a server group, but relevant since we don't use portmapper either) Plugin-Port: 9000 Register-With-Portmapper: F TCD-Specific-Port: 8639 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms562:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms562:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM REMEDY.ARDBC.FLASHBOARD.FORM ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms562:9000 You may not need the alias lines, but you certainly need the Plugin-Port. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mike Chepaykin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/06/2007 10:12 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject RPC: Unable to receive Hello listers. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : bmcstage : RPC: Rpcbind failure - RPC: Unable to receive This is what I got in RUT when I move my ARS server behind the firewall, uncheck Register with portmapper, assign static TCP port and shutdown remedy portmapper service. And restart my windows box of course - a shut in a head 8). This error appears only in Problem Management Console on window open. Other consoles - incident, asset, cmdb - appear without any errors. No errors in arerror, armonitor, arplugin logs and no errors on client side logs too. When I change environment back (no firewall restrictions at all) and move to portmapper - everything is fine again. Why (and which?) plugin try to register himself in portmapper? Or maybe the cause is something else? windows2003, mssql2000, ars7.0.1p2, ITSM 7.0.2 -- Mike Chepaykin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
