Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

[Axton]

Sometimes I can't read...

You can set up the file permissions as you see fit.
There is no need for Tomcat to update the files that are deployed other than
how the application tells it to, which in the case of mid-tier includes
config.properties, cached plugins, attachments, reports and probably a few
other things.
Tomcat does however need to read all the files in the deployed application.

I would suggest you simply not use the installer and grab the war file from
the patch download page and deploy the war file.  That would be a much
easier route and will allow you or the admins to make the changes manually.

Assume the following:
 - Tomcat runs as user tomcat who is a member of group tomcat
 - Your admins log in using a named account and are a member of the group
midtier

If you set up the ownership of all the files/directories in the deployed
application as user tomcat and group midtier, you should be able to allow
the application to perform updates to the files/directories and also allow
the users to make updates to the files in the deployed application.  This
will probably require that you manually set up the permission mask properly
on all the files and directories.

I am trying to understand what exactly you are trying to accomplish with
this.  Is it just to run the mid-tier installer?  Is it to allow future
changes (patches/customizations) to the deployed application with a
non-application owner account?

Axton Grams

On Mon, Aug 17, 2009 at 10:01 PM, Rabi Tripathi  wrote:

> Hmm. I don't see where you find the "run my html page as a user" analogy.
>
> I understand midtier's files are not executables. My simple concern is that
> since Midtier files will be owned by a user different than the user tomcat
> runs as, I need to find a way to have tomcat work with this situation. I
> will experiment with permissions on midtier's files. I can change the group
> owner of the midtier files, so changing it to a group tomcat user is a
> member of and changing group permissions may do the trick.
>
> Besides this issue, I am trying to find out what I need to have them do
> with the httpd.conf. I will start with the section on updating httpd.conf
> for uninstalling midtier. Adding that part should work.
>
> Thanks for your comment.
>
> --- On Mon, 8/17/09, Axton  wrote:
>
> > From: Axton 
> > Subject: Re: Installing Midtier 7.1 on Existing Apache/Tomcat
> Installation
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 17, 2009, 9:24 PM
> > **
> > Tomcat is a process that runs as a user.  Mid-tier is just
> > a bunch of files that tomcat serves up.  Not sure how to
> > run a bunch of files as a user...  It's akin to saying,
> > I have a web server and I want to run my html pages as a
> > different user.
> >
> >
> > You can change the owner of the files that are the
> > mid-tier, but if you change them in a way that the user that
> > tomcat runs as can not update them, you will lock yourself
> > out of making mid-tier configuration changes through
> > /app/share/config/config.jsp.
> >
> >
> > The closest you can get to running it as another user is
> > running a separate instance of Tomcat altogether; one that
> > is only used for the mid-tier.
> >
> > Axton Grams
> >
> > On Mon, Aug 17, 2009 at 8:15 PM,
> > Rabi Tripathi 
> > wrote:
> >
> > Axton,
> >
> > I'm working in a very restricted environment with no
> > root access and no ability to become the user tomcat runs
> > as.
> >
> >
> >
> > So, I am planning to deploy midtier as a service a/c I have
> > access to, which is different from the a/c tomcat runs as,
> > and then have the right people modify files beyond midtier
> > install directory.
> >
> >
> >
> > It's not very clear from the documentation what those
> > updates are that need to be made to non-midtier areas in the
> > system. I know about httpd.conf. They don't tell you how
> > to update this file, but based on the unsintall part of the
> > guide, I have a paragraph I am planning to have added to
> > it.
> >
> >
> >
> >
> > Besides, as you mentioned, I need to worry about my use of
> > service a/c and whether tomcat will have any issue with it.
> >
> >
> >
> > I can ask to have midtier be deployed as the user tomcat
> > runs as, but unless there is no other way, I don't want
> > to go there.
> >
> >
> >
> >
> >
> > On Mon, Aug 17, 2009 at 7:46 PM, Axton 
> > wrote:
> >
> >
> >
> > ** Only caveats are the native libraries used by the
> > Remedy Java api.  These will need to be in the
> > LD_LIBRARY_PATH when tomcat is started.
> >
> >
> >
> > Deploying the mid-tier is just like deploying any
> > other j2ee war/ear/directory/application.
> >
> >
> >
> > Mid-Tier will run as the user that Tomcat runs as.
> >  For this reason, the files deployed with the application
> > should be owned by that user so that the mid-tier config
> > page can update the config.properties located in the
> > WEB-INF/classes directory.  Not sure what you mean by
> > 'mid-tier will be installed as yet another non

Re: Reconciliation process time and power

[Murtuza B]

I have seen strange things on CMDB 7.5. When a OOTB Recon job is running
(e.g. for Sandbox), the arrecond process takes a normal 2 to 10 % CPU
usage. This does cause sluggishness, but is still manageable.
Now as soon as the jobs complete, suddenly the CPU goes to 50% and stays
there, making the system unusable for most parts. I have to kill the
process.
 
Let me know if you find something.
 
Regards,
Murtuza.
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, August 18, 2009 12:07 AM
To: arslist@ARSLIST.ORG
Subject: qq: Reconciliation process time and power


** 
Quick Question: 
ARS 7.1
CMDB 2.1 Patch 6
Solaris 10
FD, and CM.
 
---
When running oob jobs it uses 97% of 16 CPU's making the aruser tool and
mid-tier Sluggish at best for over 1 hour.
 
What are others seeing?


-- 
Patrick Zandi
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Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

[Rabi Tripathi]

Hmm. I don't see where you find the "run my html page as a user" analogy.

I understand midtier's files are not executables. My simple concern is that 
since Midtier files will be owned by a user different than the user tomcat runs 
as, I need to find a way to have tomcat work with this situation. I will 
experiment with permissions on midtier's files. I can change the group owner of 
the midtier files, so changing it to a group tomcat user is a member of and 
changing group permissions may do the trick.

Besides this issue, I am trying to find out what I need to have them do with 
the httpd.conf. I will start with the section on updating httpd.conf for 
uninstalling midtier. Adding that part should work.

Thanks for your comment.

--- On Mon, 8/17/09, Axton  wrote:

> From: Axton 
> Subject: Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation
> To: arslist@ARSLIST.ORG
> Date: Monday, August 17, 2009, 9:24 PM
> **
> Tomcat is a process that runs as a user.  Mid-tier is just
> a bunch of files that tomcat serves up.  Not sure how to
> run a bunch of files as a user...  It's akin to saying,
> I have a web server and I want to run my html pages as a
> different user.
> 
> 
> You can change the owner of the files that are the
> mid-tier, but if you change them in a way that the user that
> tomcat runs as can not update them, you will lock yourself
> out of making mid-tier configuration changes through
> /app/share/config/config.jsp.
> 
> 
> The closest you can get to running it as another user is
> running a separate instance of Tomcat altogether; one that
> is only used for the mid-tier.
> 
> Axton Grams
> 
> On Mon, Aug 17, 2009 at 8:15 PM,
> Rabi Tripathi 
> wrote:
> 
> Axton,
> 
> I'm working in a very restricted environment with no
> root access and no ability to become the user tomcat runs
> as.
> 
> 
> 
> So, I am planning to deploy midtier as a service a/c I have
> access to, which is different from the a/c tomcat runs as,
> and then have the right people modify files beyond midtier
> install directory.
> 
> 
> 
> It's not very clear from the documentation what those
> updates are that need to be made to non-midtier areas in the
> system. I know about httpd.conf. They don't tell you how
> to update this file, but based on the unsintall part of the
> guide, I have a paragraph I am planning to have added to
> it.
> 
> 
> 
> 
> Besides, as you mentioned, I need to worry about my use of
> service a/c and whether tomcat will have any issue with it.
> 
> 
> 
> I can ask to have midtier be deployed as the user tomcat
> runs as, but unless there is no other way, I don't want
> to go there.
> 
> 
> 
> 
> 
> On Mon, Aug 17, 2009 at 7:46 PM, Axton 
> wrote:
> 
> 
> 
>     ** Only caveats are the native libraries used by the
> Remedy Java api.  These will need to be in the
> LD_LIBRARY_PATH when tomcat is started.
> 
> 
> 
>     Deploying the mid-tier is just like deploying any
> other j2ee war/ear/directory/application.
> 
> 
> 
>     Mid-Tier will run as the user that Tomcat runs as.
>  For this reason, the files deployed with the application
> should be owned by that user so that the mid-tier config
> page can update the config.properties located in the
> WEB-INF/classes directory.  Not sure what you mean by
> 'mid-tier will be installed as yet another non-root
> user.'
> 
> 
> 
> 
>     Axton Grams
> 
> 
> 
> 
> 
>     On Mon, Aug 17, 2009 at 10:51 AM, Rabi Tripathi
> 
> wrote:
> 
> 
> 
>         Hi,
> 
>         I have Apache/Tomcat 2.2.8 in solaris already
> installed by sys admins. I'm trying to install Midtier
> 7.1 on top of it.
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
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Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

[Axton]

Tomcat is a process that runs as a user.  Mid-tier is just a bunch of files
that tomcat serves up.  Not sure how to run a bunch of files as a user...
It's akin to saying, I have a web server and I want to run my html pages as
a different user.

You can change the owner of the files that are the mid-tier, but if you
change them in a way that the user that tomcat runs as can not update them,
you will lock yourself out of making mid-tier configuration changes through
/app/share/config/config.jsp.

The closest you can get to running it as another user is running a separate
instance of Tomcat altogether; one that is only used for the mid-tier.

Axton Grams

On Mon, Aug 17, 2009 at 8:15 PM, Rabi Tripathi  wrote:

> Axton,
> I'm working in a very restricted environment with no root access and no
> ability to become the user tomcat runs as.
>
> So, I am planning to deploy midtier as a service a/c I have access to,
> which is different from the a/c tomcat runs as, and then have the right
> people modify files beyond midtier install directory.
>
> It's not very clear from the documentation what those updates are that need
> to be made to non-midtier areas in the system. I know about httpd.conf. They
> don't tell you how to update this file, but based on the unsintall part of
> the guide, I have a paragraph I am planning to have added to it.
>
> Besides, as you mentioned, I need to worry about my use of service a/c and
> whether tomcat will have any issue with it.
>
> I can ask to have midtier be deployed as the user tomcat runs as, but
> unless there is no other way, I don't want to go there.
>
>
> On Mon, Aug 17, 2009 at 7:46 PM, Axton  wrote:
>
>** Only caveats are the native libraries used by the Remedy Java api.
>  These will need to be in the LD_LIBRARY_PATH when tomcat is started.
>
>Deploying the mid-tier is just like deploying any other j2ee
> war/ear/directory/application.
>
>Mid-Tier will run as the user that Tomcat runs as.  For this reason, the
> files deployed with the application should be owned by that user so that the
> mid-tier config page can update the config.properties located in the
> WEB-INF/classes directory.  Not sure what you mean by 'mid-tier will be
> installed as yet another non-root user.'
>
>Axton Grams
>
>
>On Mon, Aug 17, 2009 at 10:51 AM, Rabi Tripathi 
> wrote:
>
>Hi,
>I have Apache/Tomcat 2.2.8 in solaris already installed by sys
> admins. I'm trying to install Midtier 7.1 on top of it.
>
>
>
>
>
>
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Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

[Rabi Tripathi]

Axton,
I'm working in a very restricted environment with no root access and no ability 
to become the user tomcat runs as.

So, I am planning to deploy midtier as a service a/c I have access to, which is 
different from the a/c tomcat runs as, and then have the right people modify 
files beyond midtier install directory. 

It's not very clear from the documentation what those updates are that need to 
be made to non-midtier areas in the system. I know about httpd.conf. They don't 
tell you how to update this file, but based on the unsintall part of the guide, 
I have a paragraph I am planning to have added to it.

Besides, as you mentioned, I need to worry about my use of service a/c and 
whether tomcat will have any issue with it.

I can ask to have midtier be deployed as the user tomcat runs as, but unless 
there is no other way, I don't want to go there.


On Mon, Aug 17, 2009 at 7:46 PM, Axton  wrote:

** Only caveats are the native libraries used by the Remedy Java api.  
These will need to be in the LD_LIBRARY_PATH when tomcat is started. 

Deploying the mid-tier is just like deploying any other j2ee 
war/ear/directory/application.

Mid-Tier will run as the user that Tomcat runs as.  For this reason, the 
files deployed with the application should be owned by that user so that the 
mid-tier config page can update the config.properties located in the 
WEB-INF/classes directory.  Not sure what you mean by 'mid-tier will be 
installed as yet another non-root user.'

Axton Grams


On Mon, Aug 17, 2009 at 10:51 AM, Rabi Tripathi  wrote:

Hi,
I have Apache/Tomcat 2.2.8 in solaris already installed by sys admins. 
I'm trying to install Midtier 7.1 on top of it.



  

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Re: Installing Midtier 7.1 on Existing Apache/Tomcat Installation

[Axton]

Only caveats are the native libraries used by the Remedy Java api.  These
will need to be in the LD_LIBRARY_PATH when tomcat is started.

Deploying the mid-tier is just like deploying any other j2ee
war/ear/directory/application.

Mid-Tier will run as the user that Tomcat runs as.  For this reason, the
files deployed with the application should be owned by that user so that the
mid-tier config page can update the config.properties located in the
WEB-INF/classes directory.  Not sure what you mean by 'mid-tier will be
installed as yet another non-root user.'

Axton Grams

On Mon, Aug 17, 2009 at 10:51 AM, Rabi Tripathi  wrote:

> Hi,
> I have Apache/Tomcat 2.2.8 in solaris already installed by sys admins. I'm
> trying to install Midtier 7.1 on top of it.
>
> All the documentation seem to assume that you are either trying to install
> mid-tier with the bundled apache/tomcat or that you already have another web
> server/JSP engine (other than apache/tomcat) and you are trying to install
> midtier only.
>
> Nothing on installing just Midtier when you already have apache/tomcat
> running. Any caveats not mentioned in the documentation?
>
> About permissions, apache/tomcat is started by root and then runs as
> non-root user (one httpd has root owner, others have web owner). Midtier
> will be installed as yet another non-root user. Besides issues with writing
> on httpd.config, any other issue I need to be aware of?
>
> TIA.
>
>
>
>
>
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Re: hover text

[Joe DeSouza]

Shweta,

Its the field help that constitutes hover text, if you are talking about the 
text that appears when you hover your cursor over a field on a form..

Joe




From: shweta kumar 
To: arslist@ARSLIST.ORG
Sent: Monday, August 17, 2009 1:32:34 PM
Subject: hover text

** 

Hi

How can I customize to display text upon field hover?

Thanks
Shweta 



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CI Relationship

[DCI Remedy]

Hello list.

I have a requirement to do a bulk CI transfer from one Logical Entity (Store
1) to another Logical Entity (Store 2).  The client has ITSM 7.0.3 Service
Desk installed.  They have setup each Store as a repository and related all
the CI as child relationships (Member of Collection).  They would like the
ability to transfer all/selective CIs through an click of a button.  Because
they related CIs to the Store via relationship, I was thinking of doing an
active link guide to fire on the relationship table of the Parent CI and
create the associations or relationship records for the destination store
and marking the existing store relationships "deleted".  I'm having a hard
time weeding through the workflow to isolate what exactly I need to set.
Any ideas, or maybe an easier/better approach?

Thanks

DCI

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Re: Wierd behavior with Java API -> ar-server

[Lyle Taylor]

While you're at it, it may help to add some more detail here.  Is the basic 
structure of your program like this:

Timing Point A)

Begin Bulk Transaction (optional)

Timing Point B) 

LOOP - Create Entry

Timing Point C)

Commit Bulk Transaction (optional)

Timing Point D)

There are three basic parts, with four points to use when measuring time.  If 
that matches your program's basic structure, then it's important to know where 
you're measuring your times.  If you're simply measuring the time elapsed 
between points A and D (essentially, the entire execution time), that may not 
be granular enough to isolate differences.  Based on your last e-mail, it 
sounds like you might be interested in the time it takes to get from point B to 
C (processing the entire loop of 10,000 records) with and without a bulk 
transaction and with either a regular or a display-only form.  Is that correct?

One other item to consider is how you're reading in your csv file.  Are you 
reading it in all at once and then processing the records, or are you reading 
it in line by line as you call the Create Entry functions?  If the latter, 
you'll probably get more consistent or accurate timing results if you read the 
entire file into memory and then process the records rather than reading line 
by line as you go, because other disk operations may interfere with reading the 
file efficiently, and no two runs will be alike.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Monday, August 17, 2009 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wierd behavior with Java API -> ar-server

I'll set up some more automated tests tomorrow, its too late for this
kind of things over here :-)

--
Jarl



2009/8/17 Lyle Taylor :
> If you run each of the scenarios multiple times and average the times, do you 
> still see a 25% (or 20%, depending on how you figure it) difference between 1 
> & 2 and 3 & 4?
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Monday, August 17, 2009 2:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Wierd behavior with Java API -> ar-server
>
> 2009/8/17 Lyle Taylor :
>> Jarl,
>> Your comment that the difference between 1 and 2 is due to one commit to the 
>> database is incorrect.  That end is the same - the difference is in the 
>> network latency due to 1 vs 10,000 API calls across the network.  That's the 
>> exact same difference that you see between 3 & 4.
>>
>
> Did a new test-run, and the commit in example 2), with bulk
> transaction took approx 18 seconds.
>
> 2009-08-17 21:52:50,593 DEBUG [main] ARImport (ARImport.java:365) -
> Start bulk commit
> 2009-08-17 21:53:08,203 DEBUG [main] ARImport (ARImport.java:372) -
> End bulk create, sending all requests to AR Server
>
>
> The network latency should be very small since the client, server and
> database is on the same machine (as I wrote in my first email)
>
> It is 25% difference between 3-4 and 1-2 (16 seconds vs 20 seconds)
>
> --
> Jarl
>
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Re: Wierd behavior with Java API -> ar-server

[Jarl Grøneng]

I'll set up some more automated tests tomorrow, its too late for this
kind of things over here :-)

--
Jarl



2009/8/17 Lyle Taylor :
> If you run each of the scenarios multiple times and average the times, do you 
> still see a 25% (or 20%, depending on how you figure it) difference between 1 
> & 2 and 3 & 4?
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Monday, August 17, 2009 2:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Wierd behavior with Java API -> ar-server
>
> 2009/8/17 Lyle Taylor :
>> Jarl,
>> Your comment that the difference between 1 and 2 is due to one commit to the 
>> database is incorrect.  That end is the same - the difference is in the 
>> network latency due to 1 vs 10,000 API calls across the network.  That's the 
>> exact same difference that you see between 3 & 4.
>>
>
> Did a new test-run, and the commit in example 2), with bulk
> transaction took approx 18 seconds.
>
> 2009-08-17 21:52:50,593 DEBUG [main] ARImport (ARImport.java:365) -
> Start bulk commit
> 2009-08-17 21:53:08,203 DEBUG [main] ARImport (ARImport.java:372) -
> End bulk create, sending all requests to AR Server
>
>
> The network latency should be very small since the client, server and
> database is on the same machine (as I wrote in my first email)
>
> It is 25% difference between 3-4 and 1-2 (16 seconds vs 20 seconds)
>
> --
> Jarl
>
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> review, use, disclosure or distribution is prohibited. If you are not the 
> intended recipient, please contact the sender by reply email and destroy all 
> copies of the original message.
>
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Re: Wierd behavior with Java API -> ar-server

[Lyle Taylor]

If you run each of the scenarios multiple times and average the times, do you 
still see a 25% (or 20%, depending on how you figure it) difference between 1 & 
2 and 3 & 4?

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Monday, August 17, 2009 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wierd behavior with Java API -> ar-server

2009/8/17 Lyle Taylor :
> Jarl,
> Your comment that the difference between 1 and 2 is due to one commit to the 
> database is incorrect.  That end is the same - the difference is in the 
> network latency due to 1 vs 10,000 API calls across the network.  That's the 
> exact same difference that you see between 3 & 4.
>

Did a new test-run, and the commit in example 2), with bulk
transaction took approx 18 seconds.

2009-08-17 21:52:50,593 DEBUG [main] ARImport (ARImport.java:365) -
Start bulk commit
2009-08-17 21:53:08,203 DEBUG [main] ARImport (ARImport.java:372) -
End bulk create, sending all requests to AR Server


The network latency should be very small since the client, server and
database is on the same machine (as I wrote in my first email)

It is 25% difference between 3-4 and 1-2 (16 seconds vs 20 seconds)

--
Jarl

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Re: Remedy Client Bandwidth Requirements

[Ramy S. Ayoub]

Thanks David , I will test this solution and update all of regarding the
performance

any advice regarding the Mid-Tier Hardware ?

On Mon, Aug 17, 2009 at 7:00 PM, Doug Blair  wrote:

> ** David,
> This is brilliant!  WHY didn't I think of this before?  I've always been
> working under the assumption that mid-tiers are on the same box or very
> close to the Remedy application server, but there really isn't a reason why
> you couldn't set up several mid-tiers in distant cities, is there?
>
> The text in the ticket fields still has to come from the arserver, of
> course, but the workflow, trim, images and such would all be cached on the
> mid-tiers once the first client has connected.
>
> The fact that I didn't think of this un til you brought it up is just
> another GREAT example of why the ARSLIST is so important, particularly to
> those of us who are working in smaller shops or isolated conditions. Thank
> you for reading and posting as much as you do!
>
> One small contribution on the remote client bandwidth point: you can turn
> on compression in your web server, and that will reduce the
> mid-tier-to-client-browser bandwidth a bit. This is automatic if the web
> server is IIS, and you need to just add a couple of lines to the web.xml
> configuration file for tomcat. Search "Web compression for Remedy mid-tier"
> in the ARSLIST archives.
>
> Doug Blair
>
>
>  On Aug 14, 2009, at 2:17 PM, Easter, David wrote:
>
>  ** Another solution is to install a Mid-Tier in Egypt close to the
> users.  This will cut down on traffic across the WAN between Egypt and
> Germany.  Your Egypt users can then use the web client to access the
> mid-tier locally and only the Mid-Tier itself would be communicating back to
> the server in Germany.
>
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Shyam
> Attavar
> *Sent:* Friday, August 14, 2009 12:08 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Client Bandwidth Requirements
>
> **
>  Another thing to consider is possibly logging into a remote desktop in
> Germany and using the client there. I have seen it work on Citrix & Windows
> Terminal Server instances.
>
>  HTH,
>  --
>  Shyam
>
>  --
>  *From:* Joe DeSouza 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, August 14, 2009 10:26:22 AM
> *Subject:* Re: Remedy Client Bandwidth Requirements
>
> **
>  Ramy,
>
>  Over a VPN, you are bound to experience a certain level of latency. You
> will never experience even a close to being on the network experience,
> especially with the Admin / Developer client..
>
>  Just make sure the VPN client is not using a dial up connection. That
> would really suck.
>
>  I use a regular DSL connection when working from home or
> remotely with the standard DSL speeds offered by providers like Comcast or
> CableVision. This gives me a fairly good room to work comfortably without
> having to scratch my head or loosing my hair while I wait for the system to
> accept my transaction be it on the user client or the developer or admin
> client..
>
>  I currently have a download speed of 6 MBPS and upload speed of 1 MBPS on
> my DSL connection and I have hooked my modem to a wireless router that
> supports upto 54 MBPS (I know thats old but it works for me).
>
>  I would avoid using wireless internet cards... Had friends and colleagues
> who used it and they don't have nearly as good an experience with them.
>
>  Hope this helps..
>
>  Joe
>
>  --
>  *From:* Ramy S. Ayoub 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Friday, August 14, 2009 7:47:11 AM
> *Subject:* Remedy Client Bandwidth Requirements
>
> **
>  HI list**
>
> Kindly we are working in a project that is using Remedy application, where
> the Remedy client users (60 concurrent users) are located in Egypt and the
> Remedy server is located Germany. Client access is going to be through VPN
> client over the ON network.
>
> Kindly advise with the required network bandwidth to be available for the
> remedy client in order to access the remedy server with no issue to in the
> network bandwidth.
>
>  Regards,
>  Ramy Ayoub
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
>
> Doug
>
> --
> Doug Blair
> d...@blairing.com
> +1 224-558-5462
>
> 200 North Arlington Heights Road
> Arlington Heights, Illinois 60004
>
>
>
>  _Platinum Spo

Re: Wierd behavior with Java API -> ar-server

[Jarl Grøneng]

2009/8/17 Lyle Taylor :
> Jarl,
> Your comment that the difference between 1 and 2 is due to one commit to the 
> database is incorrect.  That end is the same - the difference is in the 
> network latency due to 1 vs 10,000 API calls across the network.  That's the 
> exact same difference that you see between 3 & 4.
>

Did a new test-run, and the commit in example 2), with bulk
transaction took approx 18 seconds.

2009-08-17 21:52:50,593 DEBUG [main] ARImport (ARImport.java:365) -
Start bulk commit
2009-08-17 21:53:08,203 DEBUG [main] ARImport (ARImport.java:372) -
End bulk create, sending all requests to AR Server


The network latency should be very small since the client, server and
database is on the same machine (as I wrote in my first email)

It is 25% difference between 3-4 and 1-2 (16 seconds vs 20 seconds)

--
Jarl

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Purchase Orders - tax / shipping and handling not appearing in output

[Muhlethaler, Laurie]

Listers ~ is there any particular reason that the tax and shipping &
handling charges aren't included in the calc total on the purchase order
printout?  Also, tax and S&H is not included in the Grand Total on the
AST:Purchase Order form, nor as part of the total for individual line
items... seems weird to me...

 

Windows Server 2003

SQL Server 2005

 

7.1.00 Patch 002

AR Server, MT, Admin, Client, FB, Approval Server

 

7.0.03 Patch 006

Service Desk

Asset Management

 

 

Laurie Muhlethaler

First Republic Bank

Remedy Developer / Administrator

415.364.4436

 


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it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer. This message cannot be 
guaranteed to be secure or error-free.
 
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accept time-sensitive instructions sent by email including orders, funds 
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nature must be handled by direct communication, not email.
 
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Re: Wierd behavior with Java API -> ar-server

[Lyle Taylor]

Jarl,

I'm not sure what you're looking for, the difference between 3 and 4 is pretty 
much equivalent to the difference between 1 and 2.  You've got differences of 
16 and 20 seconds between 3 & 4 and 1 & 2, and these are adequately accounted 
for with Doug's explanation of 1 vs. many API calls across the network.  

Your comment that the difference between 1 and 2 is due to one commit to the 
database is incorrect.  That end is the same - the difference is in the network 
latency due to 1 vs 10,000 API calls across the network.  That's the exact same 
difference that you see between 3 & 4.

The two different scenarios (DO form vs. regular form) are behaving essentially 
exactly the same.  It looks like there really is no difference between the two 
except that your first scenario involves database commits which adds 50 seconds 
to the overall processing time that you don't get with the DO form.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Monday, August 17, 2009 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wierd behavior with Java API -> ar-server

Doug,

Your explanation and answer are probably correct since you are the
master of AR System :-) (use the source Luke)

But I find the figures to far off what I would expect and gonna spend
some more time to pinpoint where the small amout of time goes

Regards,
Jarl



2009/8/17 Mueller, Doug :
> Jarl,
>
> Well, there is something you don't know about what is really going on that
> may help explain why my explaination answers your question
>
> You are making the same number of API calls (well, in the bulk case you are
> making 2 more for the begin and commit).  HOWEVER, what I wasn't clear about
> is it is API calls that go across the network that are at issue here not
> actual API calls.  This is because some API calls don't go across the network.
>
> In your scenario, what is happening
>
> In the example for #3, you issue 10,000 CreateEntry calls.  This generates
> 10,000 operations across the network, one per CreateEntry call.
>
> In the example for #4, you issue 1 beginBulk, 10,000 CreateEntry, and 1
> commitBulk calls.  This generates 1 (ONE) operation across the network.
>
> Notice the major difference of 10,000 operations across the network vs. the
> 1 operation across the network in the two scenarios.
>
> The beginBulk operation just starts queueing up the operations you want to
> perform until it gets the commitBulk (or endBulk or whatever the name is) and
> when it gets that, it sends all the pending commands across the network to the
> server.
>
> Now, there is 1 BIG set of data flowing vs. 10,000 little sets of data flowing
> across the network for these scenarios.
>
> This is the major difference in operation.  Within the server, the operations
> are the same with each operation being processed.  And, in the case of your
> display only form, there is no DB operation so it is just the running through
> the list of 10,000 operations, any data validation, any filter processing, and
> that is it.
>
> So, the difference of 4 seconds vs. 20 seconds is the diffence of 10,000
> individual small interactions between your program and the server and the 1
> big interaction between your program and the server.
>
> With this understanding of what is really going on within your API calls (and
> why you may want to do this in chunks of 100 or 1000 rather than letting the
> bulk call include 100s of thousands to control memory sizes on both client and
> server with the large pending list) help to now match with my explaination of
> what is going on and why the perceived difference in timing is not really a
> difference?
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Monday, August 17, 2009 11:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Wierd behavior with Java API -> ar-server
>
> Doug,
>
> Thanks for you long answer. (I think I have wast some of your time here...)
>
> I may have explain the issue a bit wrong... When I wrote bulkimport, I
> ment using the beginBulkEntryTransaction() option.
>
> So in example 3), I create 10.000 entries in a display only form. This
> should not do any commit in the database, it should do no database
> transaction at all (regards the logs, it does not do anything in the
> database) In example 4) I using the beginBulkEntryTransaction() when
> creating entries. This also should do none database transaction (is
> does one, Commit)
>
> However, regards the internal logic inside ar-server, example 3) and
> 4) should be quite equal. Still the non bulk transaction takes 5 times
> longer than the bulk transaction.
>
> Regards,
> Jarl
>
>
>
>
> 2009/8/17 Mueller, Doug :
>> Jarl,
>>
>> Let's hear it for LATENCY.  The network kind  (ok, there is a bit of
>> savings on basic overhead with user chec

Re: Wierd behavior with Java API -> ar-server

[Jarl Grøneng]

Doug,

Your explanation and answer are probably correct since you are the
master of AR System :-) (use the source Luke)

But I find the figures to far off what I would expect and gonna spend
some more time to pinpoint where the small amout of time goes

Regards,
Jarl



2009/8/17 Mueller, Doug :
> Jarl,
>
> Well, there is something you don't know about what is really going on that
> may help explain why my explaination answers your question
>
> You are making the same number of API calls (well, in the bulk case you are
> making 2 more for the begin and commit).  HOWEVER, what I wasn't clear about
> is it is API calls that go across the network that are at issue here not
> actual API calls.  This is because some API calls don't go across the network.
>
> In your scenario, what is happening
>
> In the example for #3, you issue 10,000 CreateEntry calls.  This generates
> 10,000 operations across the network, one per CreateEntry call.
>
> In the example for #4, you issue 1 beginBulk, 10,000 CreateEntry, and 1
> commitBulk calls.  This generates 1 (ONE) operation across the network.
>
> Notice the major difference of 10,000 operations across the network vs. the
> 1 operation across the network in the two scenarios.
>
> The beginBulk operation just starts queueing up the operations you want to
> perform until it gets the commitBulk (or endBulk or whatever the name is) and
> when it gets that, it sends all the pending commands across the network to the
> server.
>
> Now, there is 1 BIG set of data flowing vs. 10,000 little sets of data flowing
> across the network for these scenarios.
>
> This is the major difference in operation.  Within the server, the operations
> are the same with each operation being processed.  And, in the case of your
> display only form, there is no DB operation so it is just the running through
> the list of 10,000 operations, any data validation, any filter processing, and
> that is it.
>
> So, the difference of 4 seconds vs. 20 seconds is the diffence of 10,000
> individual small interactions between your program and the server and the 1
> big interaction between your program and the server.
>
> With this understanding of what is really going on within your API calls (and
> why you may want to do this in chunks of 100 or 1000 rather than letting the
> bulk call include 100s of thousands to control memory sizes on both client and
> server with the large pending list) help to now match with my explaination of
> what is going on and why the perceived difference in timing is not really a
> difference?
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Monday, August 17, 2009 11:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Wierd behavior with Java API -> ar-server
>
> Doug,
>
> Thanks for you long answer. (I think I have wast some of your time here...)
>
> I may have explain the issue a bit wrong... When I wrote bulkimport, I
> ment using the beginBulkEntryTransaction() option.
>
> So in example 3), I create 10.000 entries in a display only form. This
> should not do any commit in the database, it should do no database
> transaction at all (regards the logs, it does not do anything in the
> database) In example 4) I using the beginBulkEntryTransaction() when
> creating entries. This also should do none database transaction (is
> does one, Commit)
>
> However, regards the internal logic inside ar-server, example 3) and
> 4) should be quite equal. Still the non bulk transaction takes 5 times
> longer than the bulk transaction.
>
> Regards,
> Jarl
>
>
>
>
> 2009/8/17 Mueller, Doug :
>> Jarl,
>>
>> Let's hear it for LATENCY.  The network kind  (ok, there is a bit of
>> savings on basic overhead with user checking and parameter marshalling and
>> fewer TCP transactions (although they are different sizes) and other things
>> like this because of fewer API calls).  Total volume of data across the wire
>> is the same, but it is many small packets (10,000 small) or fewer larger
>> packets ( larger with  being how many things are in the bulk 
>> operation
>> you are doing).
>>
>> In your first example, the difference is about 20 seconds.
>> In your second example, the difference is about 16 seconds.
>>
>> The difference between case 1 and case 2 is whether there is a write to the
>> DB involved.  Well, the DB write and commit is the majority of the time in
>> these cases.  In the bulk case, it is about 46 seconds of the time 4 seconds
>> vs. 50 seconds.  Interestingly, in the non bulk case, it is about 50 seconds
>> of the time 20 seconds vs. 70 seconds.
>>
>> Now, with this, it looks like there is 4 seconds related to DB difference and
>> 16 that is common and not related to DB difference.
>>
>> I would guess that the 4 second DB difference is small because of there being
>> no data in the tables and probably small records and no other work so the
>> ext

Re: Wierd behavior with Java API -> ar-server

[Mueller, Doug]

Jarl,

Well, there is something you don't know about what is really going on that
may help explain why my explaination answers your question

You are making the same number of API calls (well, in the bulk case you are
making 2 more for the begin and commit).  HOWEVER, what I wasn't clear about
is it is API calls that go across the network that are at issue here not
actual API calls.  This is because some API calls don't go across the network.

In your scenario, what is happening

In the example for #3, you issue 10,000 CreateEntry calls.  This generates
10,000 operations across the network, one per CreateEntry call.

In the example for #4, you issue 1 beginBulk, 10,000 CreateEntry, and 1
commitBulk calls.  This generates 1 (ONE) operation across the network.

Notice the major difference of 10,000 operations across the network vs. the
1 operation across the network in the two scenarios.

The beginBulk operation just starts queueing up the operations you want to
perform until it gets the commitBulk (or endBulk or whatever the name is) and
when it gets that, it sends all the pending commands across the network to the
server.

Now, there is 1 BIG set of data flowing vs. 10,000 little sets of data flowing
across the network for these scenarios.

This is the major difference in operation.  Within the server, the operations
are the same with each operation being processed.  And, in the case of your
display only form, there is no DB operation so it is just the running through
the list of 10,000 operations, any data validation, any filter processing, and
that is it.

So, the difference of 4 seconds vs. 20 seconds is the diffence of 10,000
individual small interactions between your program and the server and the 1
big interaction between your program and the server.

With this understanding of what is really going on within your API calls (and
why you may want to do this in chunks of 100 or 1000 rather than letting the
bulk call include 100s of thousands to control memory sizes on both client and
server with the large pending list) help to now match with my explaination of
what is going on and why the perceived difference in timing is not really a
difference?

Doug Mueller 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Monday, August 17, 2009 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Wierd behavior with Java API -> ar-server

Doug,

Thanks for you long answer. (I think I have wast some of your time here...)

I may have explain the issue a bit wrong... When I wrote bulkimport, I
ment using the beginBulkEntryTransaction() option.

So in example 3), I create 10.000 entries in a display only form. This
should not do any commit in the database, it should do no database
transaction at all (regards the logs, it does not do anything in the
database) In example 4) I using the beginBulkEntryTransaction() when
creating entries. This also should do none database transaction (is
does one, Commit)

However, regards the internal logic inside ar-server, example 3) and
4) should be quite equal. Still the non bulk transaction takes 5 times
longer than the bulk transaction.

Regards,
Jarl




2009/8/17 Mueller, Doug :
> Jarl,
>
> Let's hear it for LATENCY.  The network kind  (ok, there is a bit of
> savings on basic overhead with user checking and parameter marshalling and
> fewer TCP transactions (although they are different sizes) and other things
> like this because of fewer API calls).  Total volume of data across the wire
> is the same, but it is many small packets (10,000 small) or fewer larger
> packets ( larger with  being how many things are in the bulk operation
> you are doing).
>
> In your first example, the difference is about 20 seconds.
> In your second example, the difference is about 16 seconds.
>
> The difference between case 1 and case 2 is whether there is a write to the
> DB involved.  Well, the DB write and commit is the majority of the time in
> these cases.  In the bulk case, it is about 46 seconds of the time 4 seconds
> vs. 50 seconds.  Interestingly, in the non bulk case, it is about 50 seconds
> of the time 20 seconds vs. 70 seconds.
>
> Now, with this, it looks like there is 4 seconds related to DB difference and
> 16 that is common and not related to DB difference.
>
> I would guess that the 4 second DB difference is small because of there being
> no data in the tables and probably small records and no other work so the
> extra commits you are saving (not saving anything from an insert or workflow
> perspective so it is just the multiple transaction aspect) are relatively
> small in this case.  It is still 20% savings!
>
> The time savings on the network are relatively constant in this mix -- 
> although
> if you have high network latency, you are saving even more.  For example,
> say there were chunks of 100 operations in the bulk operations.  That would
> mean 100 chunks.  If you were

JOB: Senior Remedy Developer/Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration Partners and Resellers.  We have an immediate need to
add Remedy Developers/Consultants to our rapidly expanding team.
This includes a Senior Remedy Developer (job description below).

 

In you are interested in applying, please send an email to qmxj...@live.com.

 


__

 

qmx.jpg

 

Senior Remedy Developer

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite of
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specifications documentation, application development, technical support,
training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
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skills. Good customer presentation and project management skills are also a
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Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

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This position is being slated as full-time position located onsite at a
customer site in San Diego.  The position is working on various
implementations of the ITSM 7.x suite for that customer (including Incident
Management, Problem Management, Change Management, Asset Management, the
Atrium CMDB, Service Request Management, Service Level Management, Knowledge
Management, BMC Analytics and the Change Management Dashboard).  Travel
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www.qmxs.com

 

 


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<>

Re: SLM Status is NULL - RESOLVED

[William Rentfrow]

It turns out this was fixed in ITSM Patch 009.  There is a defect for it
and the fix # is SW00281799
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 



From: William Rentfrow 
Sent: Thursday, August 06, 2009 1:29 PM
To: arslist@ARSLIST.ORG
Subject: SLM Status is NULL


 
We are using IM 7.03 with SLM 7.1 (ARS 7.1, Solaris + Oracle 10g).
 
All Incidents have two service targets that apply to them.  The service
targets appear to be functioning correctly.  For example, if I create an
Incident and Resolve it within the guidelines the ST's are marked with
"Met Goal".
 
However - under some circumstances a number of Incidents themselves are
not getting the 'SLM Status' field updated.  It appears to always be
Incidents that are created in a status of "Resolved".
 
The 'SLM Status' field is set by an escalation with a series of
cascading filters.  Server logging indicates this is always setting the
value to a valid choice and never NULL.  That leads me to believe one of
three things are going on.
 
1.) Client side errors - that field is supposed to be locked down - but
perhaps there's client side code that changes it (unlikely in my mind)
2.) Bad qualification in the escalation - the escalation that marks
these issues is not bothering to evaluate some Incidents and mark the
'SLM Status' field because it is already resolved (more likely in my
mind);
3.) Some other bug (ie, "Set fields to NULL" in some unrelated code)
 
Unfortunately I haven't found the problem yet.  Has anyone else run into
this?
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 

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Re: Wierd behavior with Java API -> ar-server

[Jarl Grøneng]

Doug,

Thanks for you long answer. (I think I have wast some of your time here...)

I may have explain the issue a bit wrong... When I wrote bulkimport, I
ment using the beginBulkEntryTransaction() option.

So in example 3), I create 10.000 entries in a display only form. This
should not do any commit in the database, it should do no database
transaction at all (regards the logs, it does not do anything in the
database) In example 4) I using the beginBulkEntryTransaction() when
creating entries. This also should do none database transaction (is
does one, Commit)

However, regards the internal logic inside ar-server, example 3) and
4) should be quite equal. Still the non bulk transaction takes 5 times
longer than the bulk transaction.

Regards,
Jarl




2009/8/17 Mueller, Doug :
> Jarl,
>
> Let's hear it for LATENCY.  The network kind  (ok, there is a bit of
> savings on basic overhead with user checking and parameter marshalling and
> fewer TCP transactions (although they are different sizes) and other things
> like this because of fewer API calls).  Total volume of data across the wire
> is the same, but it is many small packets (10,000 small) or fewer larger
> packets ( larger with  being how many things are in the bulk operation
> you are doing).
>
> In your first example, the difference is about 20 seconds.
> In your second example, the difference is about 16 seconds.
>
> The difference between case 1 and case 2 is whether there is a write to the
> DB involved.  Well, the DB write and commit is the majority of the time in
> these cases.  In the bulk case, it is about 46 seconds of the time 4 seconds
> vs. 50 seconds.  Interestingly, in the non bulk case, it is about 50 seconds
> of the time 20 seconds vs. 70 seconds.
>
> Now, with this, it looks like there is 4 seconds related to DB difference and
> 16 that is common and not related to DB difference.
>
> I would guess that the 4 second DB difference is small because of there being
> no data in the tables and probably small records and no other work so the
> extra commits you are saving (not saving anything from an insert or workflow
> perspective so it is just the multiple transaction aspect) are relatively
> small in this case.  It is still 20% savings!
>
> The time savings on the network are relatively constant in this mix -- 
> although
> if you have high network latency, you are saving even more.  For example,
> say there were chunks of 100 operations in the bulk operations.  That would
> mean 100 chunks.  If you were talking about .25 second latency, you are 
> talking
> about 100 * .25 or 25 seconds vs. 1 * .25 or 2500 seconds in time for
> the savings on the network (notice how any overhead of the API calls is 
> totally
> swamped by network time when there is latency).  Again, fixed, but just a
> bigger number than the above.
>
> It is important to look at what the savings is in situations like this and
> where the savings is coming from.  I cannot gaurantee that the numbers are all
> in the locations I note here, but the concept of what the bulk calls do and
> save and where the savings are (db vs. network) are correct.   Also, it shows
> why the numbers that look odd at first glance are much more reasonable and
> make more sense.
>
> You are just swamped here with network and overhead issues that are taking the
> majority of the time while the DB side is efficient and giving you gain, but
> a lower percentage of the gain.
>
> I hope this helps explain what is likely occurring and how to interpret your
> data results.
>
> Doug Mueller
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Monday, August 17, 2009 8:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Wierd behavior with Java API -> ar-server
>
> I have a JavaAPI program that reads a csv file, and import the data into a 
> form
>
> 1) Import 10.000 records into a regular form, takes appox 70 seconds
> 2) Import 10.000 records into a regular form with bulkimport enabled ,
> takes appox 50 seconds:
>
> The time gap between 1 and 2 is mainly one commit to the database.
>
>
> 3) Import 10.000 records into a display only form, takes appox 20 seconds
> 4) Import 10.000 records into a display only forrm with bulkimport
> enabled, takes appox 4 seconds.
>
>
> Why should it be that large difference between 3 and 4?
>
>
> AR server 7.5 patch 2
> Oracle 10
>
> (all figures on arserver on my laptop)
>
> --
> Jarl
>
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>

qq: Reconciliation process time and power

[patrick zandi]

Quick Question:
ARS 7.1
CMDB 2.1 Patch 6
Solaris 10
FD, and CM.

---
When running oob jobs it uses 97% of 16 CPU's making the aruser tool and
mid-tier Sluggish at best for over 1 hour.

What are others seeing?

-- 
Patrick Zandi

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ENVIRONMENT

[Muhlethaler, Laurie]

Listers ~ is there any particular reason that the tax and shipping &
handling charges aren't included in the calc total on the purchase order
printout?  Also, tax and S&H is not included in the Grand Total on the
AST:Purchase Order form, nor as part of the total for individual line
items... seems weird to me...

 

Windows Server 2003

SQL Server 2005

 

7.1.00 Patch 002

AR Server, MT, Admin, Client, FB, Approval Server

 

7.0.03 Patch 006

Service Desk

Asset Management

 

 

Laurie Muhlethaler

First Republic Bank

Remedy Developer / Administrator

415.364.4436

 


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Re: Wierd behavior with Java API -> ar-server

[Mueller, Doug]

Jarl,

Let's hear it for LATENCY.  The network kind  (ok, there is a bit of
savings on basic overhead with user checking and parameter marshalling and
fewer TCP transactions (although they are different sizes) and other things
like this because of fewer API calls).  Total volume of data across the wire
is the same, but it is many small packets (10,000 small) or fewer larger
packets ( larger with  being how many things are in the bulk operation
you are doing).

In your first example, the difference is about 20 seconds.
In your second example, the difference is about 16 seconds.

The difference between case 1 and case 2 is whether there is a write to the
DB involved.  Well, the DB write and commit is the majority of the time in
these cases.  In the bulk case, it is about 46 seconds of the time 4 seconds
vs. 50 seconds.  Interestingly, in the non bulk case, it is about 50 seconds
of the time 20 seconds vs. 70 seconds.

Now, with this, it looks like there is 4 seconds related to DB difference and
16 that is common and not related to DB difference.

I would guess that the 4 second DB difference is small because of there being
no data in the tables and probably small records and no other work so the
extra commits you are saving (not saving anything from an insert or workflow
perspective so it is just the multiple transaction aspect) are relatively
small in this case.  It is still 20% savings!

The time savings on the network are relatively constant in this mix -- although
if you have high network latency, you are saving even more.  For example,
say there were chunks of 100 operations in the bulk operations.  That would
mean 100 chunks.  If you were talking about .25 second latency, you are talking
about 100 * .25 or 25 seconds vs. 1 * .25 or 2500 seconds in time for
the savings on the network (notice how any overhead of the API calls is totally
swamped by network time when there is latency).  Again, fixed, but just a
bigger number than the above.

It is important to look at what the savings is in situations like this and
where the savings is coming from.  I cannot gaurantee that the numbers are all
in the locations I note here, but the concept of what the bulk calls do and
save and where the savings are (db vs. network) are correct.   Also, it shows
why the numbers that look odd at first glance are much more reasonable and
make more sense.

You are just swamped here with network and overhead issues that are taking the
majority of the time while the DB side is efficient and giving you gain, but
a lower percentage of the gain.

I hope this helps explain what is likely occurring and how to interpret your
data results.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Monday, August 17, 2009 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Wierd behavior with Java API -> ar-server

I have a JavaAPI program that reads a csv file, and import the data into a form

1) Import 10.000 records into a regular form, takes appox 70 seconds
2) Import 10.000 records into a regular form with bulkimport enabled ,
takes appox 50 seconds:

The time gap between 1 and 2 is mainly one commit to the database.


3) Import 10.000 records into a display only form, takes appox 20 seconds
4) Import 10.000 records into a display only forrm with bulkimport
enabled, takes appox 4 seconds.


Why should it be that large difference between 3 and 4?


AR server 7.5 patch 2
Oracle 10

(all figures on arserver on my laptop)

--
Jarl

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Re: hover text

[Jarl Grøneng]

Look at page 75 in BMC Remedy Action Request System 7.5.00 Workflow
Objects Guide


--
Jarl

2009/8/17 shweta kumar :
> **
> Hi
>
> How can I customize to display text upon field hover?
>
> Thanks
> Shweta
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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hover text

[shweta kumar]

Hi
 
How can I customize to display text upon field hover?
 
Thanks
Shweta
 




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Re: Mid-Tier with IIS and Tomcat Servlet

[Raj]

Follow the mid-tier post-installation procedures from AR System
Installation Guide.
In the mid-tier post installation procedures section you will find
some configurations changes that needs to be done for running tomcat
with IIS.

Thanks,
Raj



On Aug 17, 10:50 am, Lyle Taylor  wrote:
> If you're using Jakarta as your ISAPI redirector, there are a couple config 
> files that need to be edited to tell IIS where to go for requests coming in 
> to /arsys.  Are you using Jakarta or something else?
>
> Lyle
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Bala Patel
> Sent: Monday, August 17, 2009 9:23 AM
> To: arsl...@arslist.org
> Subject: Mid-Tier with IIS and Tomcat Servlet
>
> **
> All,
>
> Mid-Tier 7.1 Patch 7
> Tomcat 6
> IIS 6
> ARS 7.1 Patch 7
> SQL 2005
>
> I am trying to get the Mid-Tier to run on port 80.  I installed IIS 6 and am 
> running Apache version 6. I did install the isap_redirect.dll and have the 
> web server configured to look at the file and I still have to point the 
> mid-tier to port 8080.  My question is do I need to change anything anywhere 
> else in the mid-tier to get the mid-tier to run on port 80?
>
> I thank you all,
>
> Bala Patel
> Remedy Admin
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>
>  NOTICE: This email message is for the sole use of the intended recipient(s) 
> and may contain confidential and privileged information. Any unauthorized 
> review, use, disclosure or distribution is prohibited. If you are not the 
> intended recipient, please contact the sender by reply email and destroy all 
> copies of the original message.
>
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Re: Mid-Tier with IIS and Tomcat Servlet

[Lyle Taylor]

If you're using Jakarta as your ISAPI redirector, there are a couple config 
files that need to be edited to tell IIS where to go for requests coming in to 
/arsys.  Are you using Jakarta or something else?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Bala Patel
Sent: Monday, August 17, 2009 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier with IIS and Tomcat Servlet

**
All,

Mid-Tier 7.1 Patch 7
Tomcat 6
IIS 6
ARS 7.1 Patch 7
SQL 2005

I am trying to get the Mid-Tier to run on port 80.  I installed IIS 6 and am 
running Apache version 6. I did install the isap_redirect.dll and have the web 
server configured to look at the file and I still have to point the mid-tier to 
port 8080.  My question is do I need to change anything anywhere else in the 
mid-tier to get the mid-tier to run on port 80?

I thank you all,

Bala Patel
Remedy Admin

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Remedy Client Bandwidth Requirements

[Doug Blair]

**
David,This is brilliant!  WHY didn't I think of this before?  I've always been working under the assumption that mid-tiers are on the same box or very close to the Remedy application server, but there really isn't a reason why you couldn't set up several mid-tiers in distant cities, is there?The text in the ticket fields still has to come from the arserver, of course, but the workflow, trim, images and such would all be cached on the mid-tiers once the first client has connected.The fact that I didn't think of this un til you brought it up is just another GREAT example of why the ARSLIST is so important, particularly to those of us who are working in smaller shops or isolated conditions. Thank you for reading and posting as much as you do!One small contribution on the remote client bandwidth point: you can turn on compression in your web server, and that will reduce the mid-tier-to-client-browser bandwidth a bit. This is automatic if the web server is IIS, and you need to just add a couple of lines to the web.xml configuration file for tomcat. Search "Web compression for Remedy mid-tier" in the ARSLIST archives.Doug BlairOn Aug 14, 2009, at 2:17 PM, Easter, David wrote:**Another solution is to install a Mid-Tier in Egypt close to the users.  This will cut down on traffic across the WAN between Egypt and Germany.  Your Egypt users can then use the web client to access the mid-tier locally and only the Mid-Tier itself would be communicating back to the server in Germany.  -David J. EasterSr. Product Manager, Solution Strategy and DevelopmentBMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shyam AttavarSent: Friday, August 14, 2009 12:08 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Client Bandwidth Requirements **Another thing to consider is possibly logging into a remote desktop in Germany and using the client there. I have seen it work on Citrix & Windows Terminal Server instances. HTH,--Shyam From: Joe DeSouza To: arslist@ARSLIST.ORGSent: Friday, August 14, 2009 10:26:22 AMSubject: Re: Remedy Client Bandwidth Requirements**Ramy, Over a VPN, you are bound to experience a certain level of latency. You will never experience even a close to being on the network experience, especially with the Admin / Developer client.. Just make sure the VPN client is not using a dial up connection. That would really suck. I use a regular DSL connection when working from home or remotely with the standard DSL speeds offered by providers like Comcast or CableVision. This gives me a fairly good room to work comfortably without having to scratch my head or loosing my hair while I wait for the system to accept my transaction be it on the user client or the developer or admin client.. I currently have a download speed of 6 MBPS and upload speed of 1 MBPS on my DSL connection and I have hooked my modem to a wireless router that supports upto 54 MBPS (I know thats old but it works for me). I would avoid using wireless internet cards... Had friends and colleagues who used it and they don't have nearly as good an experience with them. Hope this helps.. Joe From: Ramy S. Ayoub To: arslist@ARSLIST.ORGSent: Friday, August 14, 2009 7:47:11 AMSubject: Remedy Client Bandwidth Requirements**HI list** Kindly we are working in a project that is using Remedy application, where the Remedy client users (60 concurrent users) are located in Egypt and the Remedy server is located Germany. Client access is going to be through VPN client over the ON network. Kindly advise with the required network bandwidth to be available for the remedy client in order to access the remedy server with no issue to in the network bandwidth. Regards,Ramy Ayoub_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Installing Midtier 7.1 on Existing Apache/Tomcat Installation

[Rabi Tripathi]

Hi,
I have Apache/Tomcat 2.2.8 in solaris already installed by sys admins. I'm 
trying to install Midtier 7.1 on top of it. 

All the documentation seem to assume that you are either trying to install 
mid-tier with the bundled apache/tomcat or that you already have another web 
server/JSP engine (other than apache/tomcat) and you are trying to install 
midtier only.

Nothing on installing just Midtier when you already have apache/tomcat running. 
Any caveats not mentioned in the documentation?

About permissions, apache/tomcat is started by root and then runs as non-root 
user (one httpd has root owner, others have web owner). Midtier will be 
installed as yet another non-root user. Besides issues with writing on 
httpd.config, any other issue I need to be aware of?

TIA.


  

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Re: Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed on server CreateMultipleFields()

[Guillaume Rheault]

Make sure your ARS server's cache mode is in development

-Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of tina flores
Sent: Wed 08/05/09 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed 
on server CreateMultipleFields()
 
Hello Listers,

I'm trying to add an an attribue to the BMC_BaseElement class but it is
giving me this error: 300 Malloc failed on server CreateMultipleFields()

I tried to remove the Change Pending entry in the OBJSTR:Class and
OBJSTR:Pending forms and tried to add again but I keep getting the error.

The arerror.log doesn't provide any helpful information. The armonitor log
shows that arcmdbd.exe has started.

Has anyone encountered this recently? I'm on ARS 7.1 p5 and CMDB 2.1p4
(Windows, SQL)

Thanks in advance for your help.

Tina



-- 
View this message in context: 
http://www.nabble.com/Adding-Attribute-to-CMDB-Base-Element-creates-ERROR%3A-300-Malloc-failed-on-server-CreateMultipleFields%28%29-tp24837238p24837238.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Mid-Tier with IIS and Tomcat Servlet

[Bala Patel]

All,

Mid-Tier 7.1 Patch 7
Tomcat 6
IIS 6
ARS 7.1 Patch 7
SQL 2005

I am trying to get the Mid-Tier to run on port 80.  I installed IIS 6 and am 
running Apache version 6. I did install the isap_redirect.dll and have the web 
server configured to look at the file and I still have to point the mid-tier to 
port 8080.  My question is do I need to change anything anywhere else in the 
mid-tier to get the mid-tier to run on port 80?

I thank you all,

Bala Patel
Remedy Admin




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Wierd behavior with Java API -> ar-server

[Jarl Grøneng]

I have a JavaAPI program that reads a csv file, and import the data into a form

1) Import 10.000 records into a regular form, takes appox 70 seconds
2) Import 10.000 records into a regular form with bulkimport enabled ,
takes appox 50 seconds:

The time gap between 1 and 2 is mainly one commit to the database.


3) Import 10.000 records into a display only form, takes appox 20 seconds
4) Import 10.000 records into a display only forrm with bulkimport
enabled, takes appox 4 seconds.


Why should it be that large difference between 3 and 4?


AR server 7.5 patch 2
Oracle 10

(all figures on arserver on my laptop)

--
Jarl

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Re: How to add new field mapping to existing webservice?

[Grooms, Frederick W]

If your web service is defined using an XML Schema then you will have to update 
your schema (and re-load it into the web service).

If you are not using an XML Schema and your new field is visible on the Left 
window then all you need to do is to right click in the Right window and add a 
new element to map your field to.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of lakhes
Sent: Monday, August 17, 2009 9:50 AM
To: arslist@ARSLIST.ORG
Subject: How to add new field mapping to existing webservice?

 
I added a new field to join form on which there is already a webservice 
existing and has output mapping for getListValues 
but I am not able to add/map the newly added field to existing output mapping. 
Any help is appreciated. 
 
thanks 

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Re: How to add new field mapping to existing webservice?

[Parker, Lawrence T]

Hi,

The new value should auto-populate on the web services left-hand pane.  Right 
click in the right-hand pane and click New > Element.  Name the new element 
exactly what is displayed for your new field on the left and map it up.

 


Lawrence Parker
IT Service Support Tools

EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511

Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com

We deliver on our commitments
so you can deliver on yours.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of lakhes
Sent: Monday, August 17, 2009 10:50
To: arslist@ARSLIST.ORG
Subject: How to add new field mapping to existing webservice?

**
I added a new field to join form on which there is already a webservice 
exsisting and has output mapping for getListValues but ai am not able to 
add/map the newly added field to exsiosting output mapping. 
Any help is appreciated. 
 
thanks
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

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smime.p7s
Description: S/MIME cryptographic signature

How to add new field mapping to existing webservice?

[lakhes]

I added a new field to join form on which there is already a webservice
exsisting and has output mapping for getListValues
but ai am not able to add/map the newly added field to exsiosting output
mapping.
Any help is appreciated.

thanks

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how to see CharEditBoxPopup.html has been opened

[Remedy Maniac]

dear all,

I have got ARS Server 6.001 and mid-tiers 6.3 on Apache 1.3 and Tomcat 4.
No this is not a Friday humour.
We will upgrade soon.
For the time being I am stuck with something and actually I need to 
catch in my workflow either in AL or filter when ever somebody clicks on 
the Edit icon of a diary field. This opens CharEditBoxPopup.html

Upon this I need to hide fields and show others. Can anybody help with this?

Serouche

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Re: Recurring AREmail Errors

[Carey Matthew Black]

Todd,

Since you can predict when the error will happen, I would suggest that
you turn on API and SQL logs when you expect the problem will happen.
You may be able to determine what the Email Engine is trying to do by
watching the API command and the resulting Database statements that
are sent. (maybe)

Hope that helps.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Aug 13, 2009 at 4:04 PM, Arner, Todd wrote:
> **
>
> Hello Everyone,
> We have been getting two error in the AREmail stderr.log. (see sample below
> of errors)  This has been happening for some time now.  The errors occur
> every 30 min.  We have not any trouble with the email engine functioning,
> mail is going out fine.  I had checked with our support several months back
> but they could not determine the cause.  Since it is still occurring, I
> thought I'd check with the list to see if anyone else has experienced this
> or has suggestions on how to fix.
>
> SQL 2005
> ARS 7.1 patch 4
> Email engine 7.1 patch 4
> JRE 1.6.0_04
>
> Sample Log
>
> Aug 13, 2009 2:13:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Data types are not appropriate for relational operation
> Aug 13, 2009 2:13:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Field ID is not related to this form 6
> Aug 13, 2009 2:43:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Data types are not appropriate for relational operation
> Aug 13, 2009 2:43:04 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Field ID is not related to this form 6
>
> Thanks,
> Todd Arner

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Re: ARS 7.5 P2/ITSM Install Issue

[Copits . Richard]

Did you check your error logs? What did you find in them?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brian Bishop
Sent: Monday, August 17, 2009 5:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 P2/ITSM Install Issue

I disagree, I have installed server 7.5 patch 2 with cmdb 7.5 patch 1 and
ITSM 7.5.01 patch 1 without any issues in a windows environment with sql
2005.

Do the server install and then ensure you have licences for all the products
you want to install and the server. Then do a database back up and then
install Atrium 7.5 patch 1.

You can check your versions in the SHARE:Application_Properties form which I
believe, but am not certain, is where the installer looks.

Brian Bishop



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: 14 August 2009 17:16
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 P2/ITSM Install Issue

Yup, Janie is right. Install AR System 7.5.00 Patch 002 , then there
is Patch 002 for CMDB 7.5.00 . Before Installing CMDB you need to
license AR System Server and all the licenses you need and then do the
CMDB (7.5.00 P 2)install and then ITSM Suite.


On Aug 14, 9:58 am, Janie Sprenger  wrote:
> What version is your CMDB on ?   I believe this needs to be on Patch 2 as
> well.
>
> HTH,
>
> Janie
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Mark Lev
> Sent: Friday, August 14, 2009 6:24 AM
> To: arsl...@arslist.org
> Subject: ARS 7.5 P2/ITSM Install Issue
>
> **
>
> Good Morning,
>
> Windows Server, SQL Server, ARS 7.5/P2, ITSM 7.5
>
> ARS Install 7.5 and patch 2 installed OK.
>
> When trying to install ITSM it says P2 isn't installed and stops.
>
> Anyone  seen this before?
>
> Thanks,
>
> Mark
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
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No virus found in this incoming message.
Checked by AVG - www.avg.com 
Version: 8.5.392 / Virus Database: 270.13.56/2302 - Release Date: 08/14/09
06:10:00
No virus found in this outgoing message.
Checked by AVG - www.avg.com 
Version: 8.5.392 / Virus Database: 270.13.56/2302 - Release Date: 08/14/09
06:10:00

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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: ARS 7.5 P2/ITSM Install Issue

[Brian Bishop]

I disagree, I have installed server 7.5 patch 2 with cmdb 7.5 patch 1 and
ITSM 7.5.01 patch 1 without any issues in a windows environment with sql
2005.

Do the server install and then ensure you have licences for all the products
you want to install and the server. Then do a database back up and then
install Atrium 7.5 patch 1.

You can check your versions in the SHARE:Application_Properties form which I
believe, but am not certain, is where the installer looks.

Brian Bishop



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: 14 August 2009 17:16
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 P2/ITSM Install Issue

Yup, Janie is right. Install AR System 7.5.00 Patch 002 , then there
is Patch 002 for CMDB 7.5.00 . Before Installing CMDB you need to
license AR System Server and all the licenses you need and then do the
CMDB (7.5.00 P 2)install and then ITSM Suite.


On Aug 14, 9:58 am, Janie Sprenger  wrote:
> What version is your CMDB on ?   I believe this needs to be on Patch 2 as
> well.
>
> HTH,
>
> Janie
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Mark Lev
> Sent: Friday, August 14, 2009 6:24 AM
> To: arsl...@arslist.org
> Subject: ARS 7.5 P2/ITSM Install Issue
>
> **
>
> Good Morning,
>
> Windows Server, SQL Server, ARS 7.5/P2, ITSM 7.5
>
> ARS Install 7.5 and patch 2 installed OK.
>
> When trying to install ITSM it says P2 isn't installed and stops.
>
> Anyone  seen this before?
>
> Thanks,
>
> Mark
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
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No virus found in this incoming message.
Checked by AVG - www.avg.com 
Version: 8.5.392 / Virus Database: 270.13.56/2302 - Release Date: 08/14/09
06:10:00
No virus found in this outgoing message.
Checked by AVG - www.avg.com 
Version: 8.5.392 / Virus Database: 270.13.56/2302 - Release Date: 08/14/09
06:10:00

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Re: SQL and IF Statements in AIE

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

Frank,

Definitely very useful info.

Just out of curiosity, has anybody tried to import data into a currency field 
using AIE?
I have tried, but the only way to get the data in with currency other than 
default (i.e. USD) was to import the data simply as number (in the default 
currency) and then update it through export/import.
I would expect it to be possible to import in whatever currency one needs, but 
simply was not able to find the way or the right format (tried the format used 
by the import tool, but that only returned errors).

Jiri Pospisil
LCH.Clearnet


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: 13 August 2009 07:11
To: arslist@ARSLIST.ORG
Subject: SQL and IF Statements in AIE

I made a few postings about having issues using the IF and SQL
statements in field mappings within AIE. Although I appeared to be
using valid syntax in my class mappings, AIE would not process those
statements. No errors were shown in the logs. After a bunch of emails
back and forth with BMC I was able to figure out the issue and felt it
was worth posting to the list.

These type of statements must contain spaces between all
fields\variables. A statement such as:

STMT|IF $Index0$="0" THEN VALUE="1000" ELSE VALUE="5000" ENDIF

will not work but the following will:

STMT|IF $Index0$ = "0" THEN VALUE = "1000" ELSE VALUE = "5000" ENDIF

The same with an SQL statement:

sql|select  from  where =$column$

will not work but:

sql|select  from  where  = $column$

does work.


Frank

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*

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copied or disclosed with the consent of LCH.Clearnet Limited.   If you are not 
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