Re: cmdbdriver exporting data
As far as I can tell there is no way to tell the cmdbdriver program to limit (filter) data for a specifc class. On Thu, Aug 27, 2009 at 7:46 PM, danny.kell...@strategicworkflow.comdanny.kell...@strategicworkflow.com wrote: What happends if you still use computer system but put a qualifier in so you reduce the output. Or put a value for first matching and max matching and do it in batches Kind regards Danny Original Message: - From: Frank Caruso caruso.fr...@gmail.com Date: Thu, 27 Aug 2009 10:40:32 +0300 To: arslist@ARSLIST.ORG Subject: cmdbdriver exporting data CMDB 2.1 ARS 7.1p5 SQL Server 2003 Attempting use the cmdbdriver program to export Class (BMC_Computer) data. There are several thousand computer records. However, the tool does not export the data. It runs for a long time and creates several files but all of them empty. The driver program does not report any errors. If I export a different class, one with less data, it works fine. I can even export data from the same BMC_ComputerSystem class for a dataset within that class that has a dozen or so records. I only seem to have an issue when there are lots of records - not sure what the magic number is. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are mail2web.com – Enhanced email for the mobile individual based on Microsoft® Exchange - http://link.mail2web.com/Personal/EnhancedEmail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: cmdbdriver exporting data
Use the qualification string. In cmdb driver. Use these command expdt expdt BMC.CORE BMC_ComputerSystem BMC.ASSET 'Company' = My Company 0 0 0 1000 C:\exportedcidata.xml The above will export 1000 Computer System CIs where the company is My Company Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 28 August 2009 08:10 To: arslist@ARSLIST.ORG Subject: Re: cmdbdriver exporting data As far as I can tell there is no way to tell the cmdbdriver program to limit (filter) data for a specifc class. On Thu, Aug 27, 2009 at 7:46 PM, danny.kell...@strategicworkflow.comdanny.kell...@strategicworkflow.com wrote: What happends if you still use computer system but put a qualifier in so you reduce the output. Or put a value for first matching and max matching and do it in batches Kind regards Danny Original Message: - From: Frank Caruso caruso.fr...@gmail.com Date: Thu, 27 Aug 2009 10:40:32 +0300 To: arslist@ARSLIST.ORG Subject: cmdbdriver exporting data CMDB 2.1 ARS 7.1p5 SQL Server 2003 Attempting use the cmdbdriver program to export Class (BMC_Computer) data. There are several thousand computer records. However, the tool does not export the data. It runs for a long time and creates several files but all of them empty. The driver program does not report any errors. If I export a different class, one with less data, it works fine. I can even export data from the same BMC_ComputerSystem class for a dataset within that class that has a dozen or so records. I only seem to have an issue when there are lots of records - not sure what the magic number is. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are mail2web.com - Enhanced email for the mobile individual based on MicrosoftR Exchange - http://link.mail2web.com/Personal/EnhancedEmail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 4375 (20090827) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4375 (20090827) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: cmdbdriver exporting data
Frank Patch the CMDB, I've seen this issue with 2.1 and a later patched fixed it. Exports of single classes with few records performed fine, but thousands of records just hung the driver with no output. Occasionally we'd see the arserver crash as well. I can't for the life of me remember which patch number, but if you go latest you shouldn't go far wrong. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 28 August 2009 08:10 To: arslist@ARSLIST.ORG Subject: Re: cmdbdriver exporting data As far as I can tell there is no way to tell the cmdbdriver program to limit (filter) data for a specifc class. On Thu, Aug 27, 2009 at 7:46 PM, danny.kell...@strategicworkflow.comdanny.kell...@strategicworkflow.com wrote: What happends if you still use computer system but put a qualifier in so you reduce the output. Or put a value for first matching and max matching and do it in batches Kind regards Danny Original Message: - From: Frank Caruso caruso.fr...@gmail.com Date: Thu, 27 Aug 2009 10:40:32 +0300 To: arslist@ARSLIST.ORG Subject: cmdbdriver exporting data CMDB 2.1 ARS 7.1p5 SQL Server 2003 Attempting use the cmdbdriver program to export Class (BMC_Computer) data. There are several thousand computer records. However, the tool does not export the data. It runs for a long time and creates several files but all of them empty. The driver program does not report any errors. If I export a different class, one with less data, it works fine. I can even export data from the same BMC_ComputerSystem class for a dataset within that class that has a dozen or so records. I only seem to have an issue when there are lots of records - not sure what the magic number is. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are mail2web.com - Enhanced email for the mobile individual based on MicrosoftR Exchange - http://link.mail2web.com/Personal/EnhancedEmail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SOLVED Re: cmdbdriver exporting data
Looks like patch 5 has the fix with SW00291716; The cmdbdriver process failed if you exported all data to an XML file. The BMC Remedy AR System server also stopped responding. On Fri, Aug 28, 2009 at 10:59 AM, Danny Kellettdanny.kell...@strategicworkflow.com wrote: Use the qualification string. In cmdb driver. Use these command expdt expdt BMC.CORE BMC_ComputerSystem BMC.ASSET 'Company' = My Company 0 0 0 1000 C:\exportedcidata.xml The above will export 1000 Computer System CIs where the company is My Company Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 28 August 2009 08:10 To: arslist@ARSLIST.ORG Subject: Re: cmdbdriver exporting data As far as I can tell there is no way to tell the cmdbdriver program to limit (filter) data for a specifc class. On Thu, Aug 27, 2009 at 7:46 PM, danny.kell...@strategicworkflow.comdanny.kell...@strategicworkflow.com wrote: What happends if you still use computer system but put a qualifier in so you reduce the output. Or put a value for first matching and max matching and do it in batches Kind regards Danny Original Message: - From: Frank Caruso caruso.fr...@gmail.com Date: Thu, 27 Aug 2009 10:40:32 +0300 To: arslist@ARSLIST.ORG Subject: cmdbdriver exporting data CMDB 2.1 ARS 7.1p5 SQL Server 2003 Attempting use the cmdbdriver program to export Class (BMC_Computer) data. There are several thousand computer records. However, the tool does not export the data. It runs for a long time and creates several files but all of them empty. The driver program does not report any errors. If I export a different class, one with less data, it works fine. I can even export data from the same BMC_ComputerSystem class for a dataset within that class that has a dozen or so records. I only seem to have an issue when there are lots of records - not sure what the magic number is. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are mail2web.com - Enhanced email for the mobile individual based on MicrosoftR Exchange - http://link.mail2web.com/Personal/EnhancedEmail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 4375 (20090827) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4375 (20090827) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: cmdbdriver exporting data
I was wrong about the SW in the last posting. That was fixed in patch 3. However, what I just realized (with the help of Danny) is that there is a 'xexpdt' command and an 'expdt' command. I was following instructions from the CMDB docs and using the 'xexpdt' command which does not allow for a query and which does not produce any output for large amounts of data. On Fri, Aug 28, 2009 at 10:59 AM, Danny Kellettdanny.kell...@strategicworkflow.com wrote: Use the qualification string. In cmdb driver. Use these command expdt expdt BMC.CORE BMC_ComputerSystem BMC.ASSET 'Company' = My Company 0 0 0 1000 C:\exportedcidata.xml The above will export 1000 Computer System CIs where the company is My Company Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 28 August 2009 08:10 To: arslist@ARSLIST.ORG Subject: Re: cmdbdriver exporting data As far as I can tell there is no way to tell the cmdbdriver program to limit (filter) data for a specifc class. On Thu, Aug 27, 2009 at 7:46 PM, danny.kell...@strategicworkflow.comdanny.kell...@strategicworkflow.com wrote: What happends if you still use computer system but put a qualifier in so you reduce the output. Or put a value for first matching and max matching and do it in batches Kind regards Danny Original Message: - From: Frank Caruso caruso.fr...@gmail.com Date: Thu, 27 Aug 2009 10:40:32 +0300 To: arslist@ARSLIST.ORG Subject: cmdbdriver exporting data CMDB 2.1 ARS 7.1p5 SQL Server 2003 Attempting use the cmdbdriver program to export Class (BMC_Computer) data. There are several thousand computer records. However, the tool does not export the data. It runs for a long time and creates several files but all of them empty. The driver program does not report any errors. If I export a different class, one with less data, it works fine. I can even export data from the same BMC_ComputerSystem class for a dataset within that class that has a dozen or so records. I only seem to have an issue when there are lots of records - not sure what the magic number is. TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are mail2web.com - Enhanced email for the mobile individual based on MicrosoftR Exchange - http://link.mail2web.com/Personal/EnhancedEmail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 4375 (20090827) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 4375 (20090827) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSP OffHold Date
Hi Listers - does anyone know why BMC removed the Off Hold Date in ITSM Incident? This was a feature that I believe was OOB in ITSP, and allowed users to specify when a call would come off Pending. An escalation would fire to take these calls off Hold. Has it been replaced by anything in ITSM? Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: FW: Table field row gets selected after a guide looping on selected rows
Hi Is there any way to find out if more than one row in a table field is selected, without looping through the table (User version 7.0, Server version 7.0.01)? The table should be multi-selectable, but you should (ideally) not be allowed to delete a row if you've selected multiple rows. I think the magical row selection is a Remedy User bug related to looping through table fields, and it takes forever to get them to roll out new patches to users... Regards Trond On Wed, Aug 26, 2009 at 12:21 PM, Trond Valen trondva...@gmail.com wrote: Hi We have the following properties: Initial row selection: Select first, fire workflow Refresh row selection: Retain selection, fire workflow But, the table is not refreshed (at least not according to the workflow log), and it's not the first row that appears magically selected. It's a row around the middle of the table field, right under the dialog box that pops up... Regards Trond On Tue, Aug 25, 2009 at 12:50 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: Take a look at the properties of the table field (Example Below) (Advanced Tab) *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Trond Valen *Sent:* Tuesday, August 25, 2009 3:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Table field row gets selected after a guide looping on selected rows ** Hi I have a button for deleting the selected row in a table field. It calls an active link guide that loops through the selected rows while counting, to check that only one row is selected. If only one is selected, an Open Window action runs, to ask the user whether he really wants to delete. The problem is this scenario from one of users that I cannot reproduce: 1: He selects a single row in the table field. 2: He clicks the delete button 3: The worflow determines that only one row is selected 4: Another row appears magically selected, right before he is asked whether he really wants to delete. Seeing two rows selected, he obviously doesn't want to risk confirming the delete. And there is nothing in his workflow log that explains this. Have you seen anything like this...? This is on a 7.0 ARS server. Best regards Trond _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.png
Re: How to hunt down the domain of the e-mail?
@ Carey Matthew Yes, I've run a select * from AR_SYSTEM_EMAIL_MAILBOX_CONFIG, but found no spoor of the old domain here... @ Thad select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn where f.filterid = fm.filterid and fm.schemaid = s.schemaid and f.filterid = fn.filterid and f.enable = 1 and fn.username like '%YOUROLDDOMAIN%' order by 2 is a really amazing hint! Unfortunately no spoor of the old domain here... Is there any conf files of the E-Mail Engine outside of the Mailbox Configuration Form? Now, I assume that the records appearing in the AR System Messages have not yet been touched by the e-mail server, so I have to look on the ARS side of things. Is my assumtion correct? Is there any way to log the process of translation of the User-ID into the E-Mail address? Is it possible, that some configuration or misconfiguration or cache problem is replacing the domain of the addressee, before puting the e- mail address into the AR System Messages form? Well, it's a rather a rethorical question here. Apparently it is. Thanks, Mark On 27 Aug., 20:43, Thad K Esser tkes...@regence.com wrote: If you are using ITSM, check the people record. In older versions some emails were sent using the email address from SHR:People and some were sent from the User form. The data was supposed to stay in synch, but occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with the notification engine though. Do you have the domain hardcoded in any filters? (oracle, for ARS 7.1) select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn where f.filterid = fm.filterid and fm.schemaid = s.schemaid and f.filterid = fn.filterid and f.enable = 1 and fn.username like '%YOUROLDDOMAIN%' order by 2 Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |Carey Matthew Black black@gmail.com | --| | | To: | | --| |arsl...@arslist.org | --| | | Date: | | --| |08/27/2009 06:53 AM | --| | | Subject: | | --| |Re: How to hunt down the domain of the e-mail? | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arsl...@arslist.org | --| Mark, Did you look in this form AR System Email Mailbox Configuration for references to the old domain? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 27, 2009 at 6:01 AM, Mark Milkemark_mi...@yahoo.com wrote: Hi Listers, a few month ago our company changed it's name, so the domain name changed
Re: How to hunt down the domain of the e-mail?
On 27 Aug., 20:43, Thad K Esser tkes...@regence.com wrote: If you are using ITSM, check the people record. Thad, we don't have ITSM. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to hunt down the domain of the e-mail?
Mark, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it]) You might also approach this form a more debugging stance. If you think the notifications are coming from a Group notification, then have you tracked it back to the filter/escalation notification action? If so turn on some logs and trigger the workflow. Try to watch and see where the bad strings are coming from. Personally... I would export the Active Links, Filters and Escalations (any could have the Set Field/Push field action(s)) workflow into XML format and just grep through it for the domain string. [ NOTE: I suggest XML format so that you do not need to worry about line wrap problems in the def file format.] It may be possible that parts of the records in the AR System Email Messages form are being changed by the Email Engine after the email is sent.( I do not know that it does modify the To values, but I know it changes at least one of the status values to indicate that the message was Sent.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to hunt down the domain of the e-mail?
Carey Matthew, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it]) We're not using direct SQL. I will try that. You might also approach this form a more debugging stance. If you think the notifications are coming from a Group notification, then have you tracked it back to the filter/escalation notification action? If so turn on some logs and trigger the workflow. Try to watch and see where the bad strings are coming from. I've done all that. The thing is, that the bad string doesn't appear in the log file. The log file shows only the notify action sending e-mails to user-ids. I then quickly open the AR System Messages form and I can see the to be send e-mail containing the bad domain name. Personally... I would export the Active Links, Filters and Escalations (any could have the Set Field/Push field action(s)) workflow into XML format and just grep through it for the domain string. [ NOTE: I suggest XML format so that you do not need to worry about line wrap problems in the def file format.] I've run a search with Panacea Workflow Studio through all Workflow objects and it found nothing. But you're right, I can try this too. It may be possible that parts of the records in the AR System Email Messages form are being changed by the Email Engine after the email is sent.( I do not know that it does modify the To values, but I know it changes at least one of the status values to indicate that the message was Sent.) No, the e-mail is not yet send, when I'm looking at it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSP OffHold Date
Gavin, I am not aware of this feature in ITSP 4.0. I looked for an Off Hold Date in both HPD:Help Desk and SLM:Escalation Control and didn't find anything like it. I suspect this may have been an enhancement to your application. If you'd like to provide me some more detail on where to find that feature, I can check it against our installation further. Regards, Dennis Ruble Coleman, Gavin gavin.cole...@computacenter.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2009 03:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSP OffHold Date ** Hi Listers ? does anyone know why BMC removed the Off Hold Date in ITSM Incident? This was a feature that I believe was OOB in ITSP, and allowed users to specify when a call would come off Pending. An escalation would fire to take these calls off Hold. Has it been replaced by anything in ITSM? Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AREmial using MAPI protocol
I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at
Re: How to hunt down the domain of the e-mail?
Have you tried arreload?...this can force a flush of the existing user cache and reload it from the user table. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 5:58 AM To: arslist@ARSLIST.ORG Subject: Re: How to hunt down the domain of the e-mail? Carey Matthew, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it]) We're not using direct SQL. I will try that. You might also approach this form a more debugging stance. If you think the notifications are coming from a Group notification, then have you tracked it back to the filter/escalation notification action? If so turn on some logs and trigger the workflow. Try to watch and see where the bad strings are coming from. I've done all that. The thing is, that the bad string doesn't appear in the log file. The log file shows only the notify action sending e-mails to user-ids. I then quickly open the AR System Messages form and I can see the to be send e-mail containing the bad domain name. Personally... I would export the Active Links, Filters and Escalations (any could have the Set Field/Push field action(s)) workflow into XML format and just grep through it for the domain string. [ NOTE: I suggest XML format so that you do not need to worry about line wrap problems in the def file format.] I've run a search with Panacea Workflow Studio through all Workflow objects and it found nothing. But you're right, I can try this too. It may be possible that parts of the records in the AR System Email Messages form are being changed by the Email Engine after the email is sent.( I do not know that it does modify the To values, but I know it changes at least one of the status values to indicate that the message was Sent.) No, the e-mail is not yet send, when I'm looking at it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Attachments and View Fields
Why not just do a set field action in the view field that reference the attachment field? -- Jarl 2009/8/27 Generic Email generic.email.30...@gmail.com: I would like to use images in attachment fields as html in view fields. What would that url look like? Has anyone done this before? I have gotten this far: http://server/arsys/servlet/AttachServlet/1251398883164?ATTKey=1%2F185%2F1%2F118%2Fserver13%2FHPD%3AHelp+Desk15%2FINC60759%2F30140050013%2F1251398590647 I am guessing 1251398883164 is a random key generated for the request, so this link can not be static. Anyway, if you have done it before, I would love to hear how. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Email Notifications not populating filed information
Hi John, Request ID and other fields has permissions(Public-Read, IM-Write). The User who creates a record has IM and even Administrator access in the User profile. On submission of this record an email should send to either this user mail or an external mail. But both the Users are failing to receive this record information. But surprisingly When I supply my email ID am able to see the same record. :) We haven't used Assignee Group(ID 112) field at all in our forms. Why it is working in development machine and not in Test machine. As I earlier stated Operating Systems are different, do we have to consider any other factors. Please let me know any solution. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
MidTier 7.5 and View Fields
We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSP OffHold Date
Hi Dennis - thanks for the response. I think if you can't see the Off Hold Date in HPD:Help Desk then it must have been a customisation. That would explain why the feature doesn't exist in ITSM. It's a shame because it is so useful. It means that analysts can put a call on Pending and specify an Off Hold Date. Once that date has been reached, then the call is set to In Progress and the analyst is sent an email to tell them the call has been set to In Progress. More development needed on ITSM 7.5! Keeps me in a job - good in these times. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: 28 August 2009 13:48 To: arslist@ARSLIST.ORG Subject: Re: ITSP OffHold Date ** Gavin, I am not aware of this feature in ITSP 4.0. I looked for an Off Hold Date in both HPD:Help Desk and SLM:Escalation Control and didn't find anything like it. I suspect this may have been an enhancement to your application. If you'd like to provide me some more detail on where to find that feature, I can check it against our installation further. Regards, Dennis Ruble Coleman, Gavin gavin.cole...@computacenter.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2009 03:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSP OffHold Date ** Hi Listers - does anyone know why BMC removed the Off Hold Date in ITSM Incident? This was a feature that I believe was OOB in ITSP, and allowed users to specify when a call would come off Pending. An escalation would fire to take these calls off Hold. Has it been replaced by anything in ITSM? Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com/ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: MidTier 7.5 and View Fields
Update - View fields are not working when I put in any website either. In the admin tool it looks like it's working (I tested it with http://www.google.com) but when bringing it up on the Midtier, its' just blank. Weird... Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 AM To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: MidTier 7.5 and View Fields
Out of curiosity, what would be the benefit of running a Mid-Tier instance that's a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: MidTier 7.5 and View Fields
Whenever I have used a view form to show HTML I have always put the complete HTML in it. For Your Example I would have PreHTML = HTMLHEAD/HEADBODYDIV align=rightfont face=arial size=2b PostHTML = /b/font/DIV/BODY/HTML (Also close the font before closing the DIV. Not all browsers like closing the tags out of order.) This works in our 7.1.0 patch 7 Mid-Tier as well as the User Tool Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 9:04 AM To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSP OffHold Date
Sounds like a reasonable enhancement request! Regards, Dennis Coleman, Gavin gavin.cole...@computacenter.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2009 09:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSP OffHold Date ** Hi Dennis ? thanks for the response. I think if you can?t see the Off Hold Date in HPD:Help Desk then it must have been a customisation. That would explain why the feature doesn?t exist in ITSM. It?s a shame because it is so useful. It means that analysts can put a call on Pending and specify an Off Hold Date. Once that date has been reached, then the call is set to In Progress and the analyst is sent an email to tell them the call has been set to In Progress. More development needed on ITSM 7.5! Keeps me in a job ? good in these times. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: 28 August 2009 13:48 To: arslist@ARSLIST.ORG Subject: Re: ITSP OffHold Date ** Gavin, I am not aware of this feature in ITSP 4.0. I looked for an Off Hold Date in both HPD:Help Desk and SLM:Escalation Control and didn't find anything like it. I suspect this may have been an enhancement to your application. If you'd like to provide me some more detail on where to find that feature, I can check it against our installation further. Regards, Dennis Ruble Coleman, Gavin gavin.cole...@computacenter.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2009 03:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSP OffHold Date ** Hi Listers ? does anyone know why BMC removed the Off Hold Date in ITSM Incident? This was a feature that I believe was OOB in ITSP, and allowed users to specify when a call would come off Pending. An escalation would fire to take these calls off Hold. Has it been replaced by anything in ITSM? Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmial using MAPI protocol
Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to
Re: AREmial using MAPI protocol
Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
Re: MidTier 7.5 and View Fields
Works like a charm!!! Thanks Fred! I guess MidTier 7.0.1 (what we used to have) didn't need that, but now it does! Perfect! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, August 28, 2009 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields Whenever I have used a view form to show HTML I have always put the complete HTML in it. For Your Example I would have PreHTML = HTMLHEAD/HEADBODYDIV align=rightfont face=arial size=2b PostHTML = /b/font/DIV/BODY/HTML (Also close the font before closing the DIV. Not all browsers like closing the tags out of order.) This works in our 7.1.0 patch 7 Mid-Tier as well as the User Tool Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 9:04 AM To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Copying AREA LDAP Plugin from one server to another
Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn’t think we needed the AREA LDAP Plugin. But now we do, and we don’t want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We’ve copied over “arealdap.so” and “ardbcconf.so”, but when we try to create a new Vendor form, “ARSYS.ARDBC.LDAP” isn’t on the list of “Available Vendor Names.” (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmial using MAPI protocol
Sorry about that, OL = Outlook. Does the Mail Profile name match what is entered in the AR System Email Configuration record? On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at
Re: AREmial using MAPI protocol
The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException:
Re: AREmail using MAPI protocol
Yes, the outlook profile is matching the AR Server configuration record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol Sorry about that, OL = Outlook. Does the Mail Profile name match what is entered in the AR System Email Configuration record? On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 9:03:15
Re: AREmial using MAPI protocol
James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at
Re: AREmial using MAPI protocol
You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at
Re: AREmial using MAPI protocol
While we are on this subject. Is it a known issue that when you have to restart the email service in windows, that you have to re-enter the password for the Logon account under the email service Properties. Or is it just my cross to bear? Mac Rhoades Sr. Programmer/Analyst - Specialized Systems eBusiness Quality Assurance Rockwell Collins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at
How to do a CSV Report on the web?
Hi everyone, I have a button on a form. There is just one active link behind that button, that runs a Window Open with the following parameters: Window Type: Report REPORTING TYPE Report Type: AR System Name: My-Report Target: File Operation: Run Location: Reporting Form Entry IDs: Query Override: This works just fine on the native client, because I get the windows Save As dialog and I can select the file type equal *.csv However on the web I have no choice but to save a *.rep file. Is there any way to force a *.csv report on the web? Thanks, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmial using MAPI protocol
Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
Re: How to hunt down the domain of the e-mail?
Hi LJ, Have you tried arreload?...this can force a flush of the existing user cache and reload it from the user table. I haven't, but my user_cache table has just one record in it. I'll try anyway. Thanks for this hint. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to do a CSV Report on the web?
If I'm not mistaken (I haven't honestly tried, so even this information may be wrong) web reporting to CSV wasn't introduced till 7.1 or 7.5? What version of MidTier are you on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: How to do a CSV Report on the web? Hi everyone, I have a button on a form. There is just one active link behind that button, that runs a Window Open with the following parameters: Window Type: Report REPORTING TYPE Report Type: AR System Name: My-Report Target: File Operation: Run Location: Reporting Form Entry IDs: Query Override: This works just fine on the native client, because I get the windows Save As dialog and I can select the file type equal *.csv However on the web I have no choice but to save a *.rep file. Is there any way to force a *.csv report on the web? Thanks, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to hunt down the domain of the e-mail?
You only have one user record?...Demo? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: How to hunt down the domain of the e-mail? Hi LJ, Have you tried arreload?...this can force a flush of the existing user cache and reload it from the user table. I haven't, but my user_cache table has just one record in it. I'll try anyway. Thanks for this hint. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to hunt down the domain of the e-mail?
So its getting to the AR System Email Messages form with the old domain in the 'To' field, and it only happens when a notification goes out to the group that these two users are in (so it wouldn't be a default mailbox setting). You've tracked the down the workflow that is sending the notification, and it is sending it to a Remedy group, presumably using another field. I'd check the values that are getting set in that field. You're not using ITSM, so is that value coming from a custom form somewhere (that might be out of synch somehow with the group from)? If you remove these two users from that group, and then re-add them, does that tickle the system enough to fix the issue? Thad Esser Remedy Developer Now... Just where did I put that cheese...? | | From: | | --| |Mark Milke mark_mi...@yahoo.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |08/28/2009 02:14 AM | --| | | Subject: | | --| |Re: How to hunt down the domain of the e-mail? | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| @ Carey Matthew Yes, I've run a select * from AR_SYSTEM_EMAIL_MAILBOX_CONFIG, but found no spoor of the old domain here... @ Thad select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn where f.filterid = fm.filterid and fm.schemaid = s.schemaid and f.filterid = fn.filterid and f.enable = 1 and fn.username like '%YOUROLDDOMAIN%' order by 2 is a really amazing hint! Unfortunately no spoor of the old domain here... Is there any conf files of the E-Mail Engine outside of the Mailbox Configuration Form? Now, I assume that the records appearing in the AR System Messages have not yet been touched by the e-mail server, so I have to look on the ARS side of things. Is my assumtion correct? Is there any way to log the process of translation of the User-ID into the E-Mail address? Is it possible, that some configuration or misconfiguration or cache problem is replacing the domain of the addressee, before puting the e- mail address into the AR System Messages form? Well, it's a rather a rethorical question here. Apparently it is. Thanks, Mark On 27 Aug., 20:43, Thad K Esser tkes...@regence.com wrote: If you are using ITSM, check the people record. In older versions some emails were sent using the email address from SHR:People and some were sent from the User form. The data was supposed to stay in synch, but occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with the notification engine though. Do you have the domain hardcoded in any filters? (oracle, for ARS 7.1) select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn
Mid-Tier Password Management
Does anyone know if there is a way to get the password management working properly with the Mid-Tier? The Force Password Change does not appear to work on the Mid-Tier. Andy L. Mayfield Protection Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to do a CSV Report on the web?
What version of MidTier are you on? I'm on 7.1. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
I should also add that ardbcldap.so is in /opt/remedy/bin in both servers, and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines Dwayne From: Robert D Martin Sent: Friday, August 28, 2009 12:19 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: MidTier 7.5 and View Fields
We're working on deploying a similar arrangement. We decided to do that, because the 7.5 Mid Tier has better performance than the 7.1 version, especially when recovering from flushing the cache. In addition, they have made some visual improvements in how some GUI elements are rendered in the browsers. For example, page holders now render better - the area to the right of the tabs at the top of the table is now the proper background color (the color of the page around it and not the color of the tabs below it). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cesaro, Tony M[EQ] Sent: Friday, August 28, 2009 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** Out of curiosity, what would be the benefit of running a Mid-Tier instance that's a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to do a CSV Report on the web?
Hi there, I've got it working now with Firefox, however it's not working with Internet Exploder. The IE show only a risk dialog and when I say I'm accepting the risk and I want to download the file, it doing something, but I get no file... Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Problem with double quote
Hi listers How to replace double quote with replace function? I have a filter and I want to replace any double quote. It could be possible to warning with an active link but the flow of the ticket is an automatic interface no human front desk. Thanks in advance Greetings ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to hunt down the domain of the e-mail?
Mark, I have a simple, stupid question, and you may have already answered it before, but how long ago was the domain name change made, and has the e-mail engine been restarted since then? I'm wondering about the possibility of the e-mail engine having old values cached in memory. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, August 28, 2009 5:58 AM To: arslist@ARSLIST.ORG Subject: Re: How to hunt down the domain of the e-mail? Carey Matthew, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it]) We're not using direct SQL. I will try that. You might also approach this form a more debugging stance. If you think the notifications are coming from a Group notification, then have you tracked it back to the filter/escalation notification action? If so turn on some logs and trigger the workflow. Try to watch and see where the bad strings are coming from. I've done all that. The thing is, that the bad string doesn't appear in the log file. The log file shows only the notify action sending e-mails to user-ids. I then quickly open the AR System Messages form and I can see the to be send e-mail containing the bad domain name. Personally... I would export the Active Links, Filters and Escalations (any could have the Set Field/Push field action(s)) workflow into XML format and just grep through it for the domain string. [ NOTE: I suggest XML format so that you do not need to worry about line wrap problems in the def file format.] I've run a search with Panacea Workflow Studio through all Workflow objects and it found nothing. But you're right, I can try this too. It may be possible that parts of the records in the AR System Email Messages form are being changed by the Email Engine after the email is sent.( I do not know that it does modify the To values, but I know it changes at least one of the status values to indicate that the message was Sent.) No, the e-mail is not yet send, when I'm looking at it. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: MidTier 7.5 and View Fields
Hmm, interesting. Thanks for the feedback. Is this a BMC supported configuration? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, August 28, 2009 12:29 To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** We're working on deploying a similar arrangement. We decided to do that, because the 7.5 Mid Tier has better performance than the 7.1 version, especially when recovering from flushing the cache. In addition, they have made some visual improvements in how some GUI elements are rendered in the browsers. For example, page holders now render better - the area to the right of the tabs at the top of the table is now the proper background color (the color of the page around it and not the color of the tabs below it). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cesaro, Tony M[EQ] Sent: Friday, August 28, 2009 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** Out of curiosity, what would be the benefit of running a Mid-Tier instance that's a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem with double quote
You have to escape the double quote in your string in the function call. You escape it by adding another double quote. For example matches a single double quote. So, if you wanted to replace double quotes with, say, spaces, you'd have something like this: REPLACE($FIELD$, , ) Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, August 28, 2009 11:08 AM To: arslist@ARSLIST.ORG Subject: Problem with double quote Hi listers How to replace double quote with replace function? I have a filter and I want to replace any double quote. It could be possible to warning with an active link but the flow of the ticket is an automatic interface no human front desk. Thanks in advance Greetings ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmial using MAPI protocol
If you specify in the service's setting which domain account to run as it shouldn't matter who is starting the service or if it is auto/manually started. The credentials are stored with the service (this may not be technically true but is from a user's perception). When the service is setup to run a user other than a default local service account it will prompt you for that account's password once and keep it. When the service is started it will run as that user now no matter who is starting it. For example the service is configured to run as domain\emailuser and if domain\user1 or servername\user2 start the service it will run as domain\emailuser. It may also be worth going in to the service and re-selecting the domain user. It will authenticate and will rule out the account being locked or the password being changed. Jason On Fri, Aug 28, 2009 at 8:36 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at
Re: AREmial using MAPI protocol
OH, I just thought of this too. Has the domain user that the service is running as logged into the server and configured the Mail Profile? If the service is running as domain\emailuser but domain\user1 starts the service, Windows is still going to use domain\emailuser's Mail profile. If it has never been setup as that user logged in the profile settings will not be setup. I would think the error should be something more like the profile cannot be found instead of unable to login but you never know. Jason On Fri, Aug 28, 2009 at 8:36 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native
Re: AREmial using MAPI protocol
I have never experienced this in any of the versions. We have a lot of problems with the 7.5 Email Engine but that is not one of them. On Fri, Aug 28, 2009 at 8:23 AM, Mac Rhoades mrhoa...@datapath.com wrote: While we are on this subject. Is it a known issue that when you have to restart the email service in windows, that you have to re-enter the password for the Logon account under the email service Properties. Or is it just my cross to bear? Mac Rhoades Sr. Programmer/Analyst - Specialized Systems eBusiness Quality Assurance Rockwell Collins -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
Re: MidTier 7.5 and View Fields
7.5 compability matrix states that mid-tier 7.5 is supported on 7.01 (7.01 features) and 7.1 (7.1 features) server. -- Jarl 2009/8/28 Cesaro, Tony M[EQ] anthony.a.ces...@embarq.com: ** Hmm, interesting. Thanks for the feedback. Is this a BMC supported configuration? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, August 28, 2009 12:29 To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** We’re working on deploying a similar arrangement. We decided to do that, because the 7.5 Mid Tier has better performance than the 7.1 version, especially when recovering from flushing the cache. In addition, they have made some visual improvements in how some GUI elements are rendered in the browsers. For example, page holders now render better – the area to the right of the tabs at the top of the table is now the proper background color (the color of the page around it and not the color of the tabs below it). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cesaro, Tony M[EQ] Sent: Friday, August 28, 2009 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** Out of curiosity, what would be the benefit of running a Mid-Tier instance that’s a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmiai using MAPI protocol
Yes, started the ARemail engine as the domain/email user and as domain/admin user -same error message. Verified the email profile is properly setup and is created. Once thing to point out I am running MAPI over HTTPS to the mail server. I am able to login as domain user and start Outlook to view test message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol OH, I just thought of this too. Has the domain user that the service is running as logged into the server and configured the Mail Profile? If the service is running as domain\emailuser but domain\user1 starts the service, Windows is still going to use domain\emailuser's Mail profile. If it has never been setup as that user logged in the profile settings will not be setup. I would think the error should be something more like the profile cannot be found instead of unable to login but you never know. Jason On Fri, Aug 28, 2009 at 8:36 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at
Re: Any other Remedy geeks in Sacramento?
I was thinking it would be great if we could just meet someplace - don't need a venue so much (unless it got really big). Get one of the party rooms @ a pizza place, we can discuss what projects we're working on, maybe bring a projector and do some sharing and ramp up from there. We're working on a lot of cool projects here, I'm sure others are as well. I'd love a group that I could use as a sounding board and inspiration point. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Gidd [mailto:g...@buoyantsolutions.net] Sent: Thursday, August 27, 2009 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any other Remedy geeks in Sacramento? This is a multi-part message in MIME format. --=_NextPart_000_006B_01CA26EA.207212B0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Jack, I used to sponsor NoCalRug here in Sacramento until we lost our venue. Surprisingly there are many Remedy folks here in Northern California and we used to attract folks from the Bay Area too. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Thursday, August 27, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: Any other Remedy geeks in Sacramento? ** Would be cool to put together a SACRUG group - mostly a chance to have pizza and a couple of beers and talk about the coolest tool ever invented (hint: not Peregrine). Thoughts? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --=_NextPart_000_006B_01CA26EA.207212B0 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEADTITLEAny other Remedy geeks in Sacramento?/TITLE META content=3Dtext/html; charset=3Dus-ascii = http-equiv=3DContent-Type META name=3DGENERATOR content=3DMSHTML 8.00.6001.18812/HEAD BODY DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialJack,/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialI used to sponsor NoCalRug here in Sacramento = until we lost=20 our venue./FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialSurprisingly there are many Remedy folks here in = Northern=20 California and/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialwe used to attract folks from the Bay Area too.=20 /FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialRegards...Gidd/FONT/SPAN/DIV DIVnbsp;/DIV DIVBRnbsp;/DIV DIV dir=3Dltr lang=3Den-us class=3DOutlookMessageHeader align=3Dleft HR tabIndex=3D-1 FONT size=3D2 face=3DTahomaBFrom:/B Action Request System = discussion=20 list(ARSList) [mailto:arsl...@arslist.org] BOn Behalf Of /BCovert,=20 JackBRBSent:/B Thursday, August 27, 2009 7:27 AMBRBTo:/B=20 arslist@ARSLIST.ORGBRBSubject:/B Any other Remedy geeks in=20 Sacramento?BR/FONTBR/DIV DIV/DIV**=20 META name=3DGenerator content=3DMS Exchange Server version = 6.5.7655.4!-- Converted from text/rtf format -- P dir=3DltrSPAN lang=3Den-us/SPANSPAN lang=3Den-usFONT size=3D2 = face=3DArialWould be cool to put/FONT/SPANSPAN = lang=3Den-us/SPANSPAN=20 lang=3Den-us FONT size=3D2 face=3DArialtogether/FONT/SPANSPAN=20 lang=3Den-us/SPANSPAN lang=3Den-usFONT size=3D2 face=3DArial a = SACRUG=20 group/FONT/SPANSPAN lang=3Den-us/SPANSPAN lang=3Den-us FONT = size=3D2=20 face=3DArial#8211;/FONT/SPANSPAN lang=3Den-us/SPANSPAN = lang=3Den-usFONT size=3D2=20 face=3DArial mostly a chance to have/FONT/SPANSPAN = lang=3Den-us/SPANSPAN=20 lang=3Den-us FONT size=3D2 face=3DArialpizza and/FONT/SPANSPAN=20
Guest Users
Hi All and Happy Friday, Is there a way to have Guest Users in the Remedy User Tool but not on the web? I have been asked to look into the possibility of enabling Guest Users but I am concerned opening this up on the web would be a really bad idea. ARS 6.3 patch 20 Mid-Tier 6.3 patch 20 Any ideas greatly appreciated. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmiai using MAPI protocol
I had forgot about using it over HTTPS. I have never explored that option. Where does the HTTPS come into play? The Outlook client would handle any encryption to the Exchange server (Encrypt data between Microsoft Office Outlook and Microsoft Exchange), correct? That shouldn't affect the Email Engine. The Email Engine is hooking into the API of the Outlook client, right? So there is no HTTPS there. Are you using the Outlook Anywhere Connect to Microsoft Exchange using HTTP and then in the Proxy Settings setting Connect using SSL only? On Fri, Aug 28, 2009 at 10:42 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Yes, started the ARemail engine as the domain/email user and as domain/admin user -same error message. Verified the email profile is properly setup and is created. Once thing to point out I am running MAPI over HTTPS to the mail server. I am able to login as domain user and start Outlook to view test message. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol OH, I just thought of this too. Has the domain user that the service is running as logged into the server and configured the Mail Profile? If the service is running as domain\emailuser but domain\user1 starts the service, Windows is still going to use domain\emailuser's Mail profile. If it has never been setup as that user logged in the profile settings will not be setup. I would think the error should be something more like the profile cannot be found instead of unable to login but you never know. Jason On Fri, Aug 28, 2009 at 8:36 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at
Re: Copying AREA LDAP Plugin from one server to another
What all plugin(s) are you trying to move over? - AREA LDAP for authentication - AREA HUB to handle multiple authentication sources - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form - ARDBC CONF to handle the configuration of the pre-built AREA plugin If you are trying to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28, 2009 at 11:27 AM, Robert D Martin marti...@jmu.edu wrote: ** I should also add that “ardbcldap.so” is in “ /opt/remedy/bin” in both servers, and both ar.conf files have “Plugin: /opt/remedy/bin/ardbcldap.so” lines Dwayne *From:* Robert D Martin *Sent:* Friday, August 28, 2009 12:19 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with “AREA-LDAP.” Dwayne *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Friday, August 28, 2009 10:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn’t think we needed the AREA LDAP Plugin. But now we do, and we don’t want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We’ve copied over “arealdap.so” and “ardbcconf.so”, but when we try to create a new Vendor form, “ARSYS.ARDBC.LDAP” isn’t on the list of “Available Vendor Names.” (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier 7.5 Installation
Lisa, It is not port 8080, but port 80 since you are using IIS as the web server and using tomcat just as a servlet jsp engine.. After installing the new Mid-tier, did you install it in the same directories where the earlier mid-tier was installed? If not did you give the IUSR_servername user that runs the IIS service, permissions to read and execute your new Mid-Tier directories? If not do that, restart the IIS server, and then try again using the url http://IISServername/arsys/shared/config/config.jsp You do not need to use the port parameter as IIS uses a default port of 80 Joe From: Kemes, Lisa lisa.ke...@tycoelectronics.com To: arslist@ARSLIST.ORG Sent: Thursday, August 27, 2009 4:45:23 PM Subject: Re: Mid Tier 7.5 Installation ** Does anyone think that this might be a bug? Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Lyle, Yes, still getting Internet Explorer cannot display the webpage I'm looking through your recent thread about checking Tomcat stuff, and you give some really good things to look at. My server.xml file is commenting out this section: !-- -comment out port 8080 Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true / end comment out port 8080 I took out the comments and now it is working! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, August 27, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Do you get that error if you go to http://servername:8080/? Also, which logs did you look at? Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Just wanted to make sure that everyone knows that I'm trying: http://servername:8080/arsys/home And still just getting Internet Explorer cannot display the webpage Lisa From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 2:59 PM To: arslist@ARSLIST.ORG Subject: Mid Tier 7.5 Installation ** I think I'm missing something really easy here. I successfully upgraded the Mid Tier one of our servers last week without any problems. Today, I'm upgrading another one of our Mid Tier servers and having problems. These are only Mid Tier servers, so I'm not installing anything else. The only difference between last week and this week is that I decided to completely uninstalled the older version of the Mid Tier this time and install 7.5 (we had 7.0.1 p5 before), last week, I just upgraded. Tomcat 5.5.25 IIS 6 Windows 2003 ARS MidTier 7.5 After installation, I'm trying to get to http://yourWebServer:optionalPortNumber/arsys/shared/config/config.jspfrom the server's IE and my desktop's IE and I'm just not connecting at all. Getting Internet Explorer cannot display the webpage We have a fairly simple Mid Tier set up. Nothing fancy. Can someone tell me where to begin? I checked all the logs as well and I can't find any warnings are severe errors or anything…. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com -- Maybe that's why it's not working? Why would it do that? We were using port 8080 before. Since we've been having some problems with this installation, I decided to uninstall Tomcat again and uninstall Mid Tier. Then I reinstalled the Mid Tier and had the Mid Tier installation re-install Tomcat for me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT:Re: Any other Remedy geeks in Sacramento?
That sounds a lot like the old SDRUG until it turned into come for lunch, a sales pitch and leave. We used to share some really cool ideas and help each other years ago. Anybody in San Diego interested doing something similar? I am talking capital GEEKY! Come on Jeff, you know what I am talking about. Sorry for jumping on your idea Jack. When I read your email I had that warm fuzzy feeling remember the good old days (well as far as I go back with Remedy) and realized that our organized SDRUG doesn't bring out the geek in us like it used to. Maybe we need something a bit more informal and relaxed (probably with the availability some of alcohol). This is not a work function, this is a gathering of people who love Remedy, who live it, who breath it, who go home at night and think about workflow and enjoy it. Jason On Fri, Aug 28, 2009 at 10:55 AM, Covert, Jack jack.cov...@mckesson.comwrote: I was thinking it would be great if we could just meet someplace - don't need a venue so much (unless it got really big). Get one of the party rooms @ a pizza place, we can discuss what projects we're working on, maybe bring a projector and do some sharing and ramp up from there. We're working on a lot of cool projects here, I'm sure others are as well. I'd love a group that I could use as a sounding board and inspiration point. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Gidd [mailto:g...@buoyantsolutions.net] Sent: Thursday, August 27, 2009 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any other Remedy geeks in Sacramento? This is a multi-part message in MIME format. --=_NextPart_000_006B_01CA26EA.207212B0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Jack, I used to sponsor NoCalRug here in Sacramento until we lost our venue. Surprisingly there are many Remedy folks here in Northern California and we used to attract folks from the Bay Area too. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Thursday, August 27, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: Any other Remedy geeks in Sacramento? ** Would be cool to put together a SACRUG group - mostly a chance to have pizza and a couple of beers and talk about the coolest tool ever invented (hint: not Peregrine). Thoughts? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are --=_NextPart_000_006B_01CA26EA.207212B0 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEADTITLEAny other Remedy geeks in Sacramento?/TITLE META content=3Dtext/html; charset=3Dus-ascii = http-equiv=3DContent-Type META name=3DGENERATOR content=3DMSHTML 8.00.6001.18812/HEAD BODY DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialJack,/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialI used to sponsor NoCalRug here in Sacramento = until we lost=20 our venue./FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialSurprisingly there are many Remedy folks here in = Northern=20 California and/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialwe used to attract folks from the Bay Area too.=20 /FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialRegards...Gidd/FONT/SPAN/DIV DIVnbsp;/DIV DIVBRnbsp;/DIV DIV dir=3Dltr lang=3Den-us class=3DOutlookMessageHeader
Re: Copying AREA LDAP Plugin from one server to another
Just - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** What all plugin(s) are you trying to move over? - AREA LDAP for authentication - AREA HUB to handle multiple authentication sources - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form - ARDBC CONF to handle the configuration of the pre-built AREA plugin If you are trying to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28, 2009 at 11:27 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** I should also add that ardbcldap.so is in /opt/remedy/bin in both servers, and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines Dwayne From: Robert D Martin Sent: Friday, August 28, 2009 12:19 PM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
Then all you should need is this in the ar.conf: Plugin: /path/to/remedy/plugin/ardbcldap.so Then restart the plugin server. Enable the plugin logs and make sure the plugin is loaded properly. Axton Grams On Fri, Aug 28, 2009 at 1:24 PM, Robert D Martin marti...@jmu.edu wrote: ** Just - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form. Dwayne *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Friday, August 28, 2009 2:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Copying AREA LDAP Plugin from one server to another ** What all plugin(s) are you trying to move over? - AREA LDAP for authentication - AREA HUB to handle multiple authentication sources - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form - ARDBC CONF to handle the configuration of the pre-built AREA plugin If you are trying to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28, 2009 at 11:27 AM, Robert D Martin marti...@jmu.edu wrote: ** I should also add that “ardbcldap.so” is in “ /opt/remedy/bin” in both servers, and both ar.conf files have “Plugin: /opt/remedy/bin/ardbcldap.so” lines Dwayne *From:* Robert D Martin *Sent:* Friday, August 28, 2009 12:19 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with “AREA-LDAP.” Dwayne *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Friday, August 28, 2009 10:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn’t think we needed the AREA LDAP Plugin. But now we do, and we don’t want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We’ve copied over “arealdap.so” and “ardbcconf.so”, but when we try to create a new Vendor form, “ARSYS.ARDBC.LDAP” isn’t on the list of “Available Vendor Names.” (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Workflow for Creating Tasks
I am creating tickets from inbound email and need to attach tasks. I am able to create the ticket. Has anyone had any experience adding tasks? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Moving a remote SQL Server DB to new hardware
John, I am not a SQL DBA so I hope I am able to explain this right.. But I have had what you are seeing in the past and done these changes myself. During an initial install, dbo is a role that the ARAdmin user is given so that it has an administrative level access to ARSystem database. So when you do a backup and restore of the database, for some reason (I have never been able to figure out why that happens), the role changes to ARAdmin instead of staying at dbo for all ARSystem owned objects.. You can however change it back to dbo by changing the dbowner.. The stored procedures for changing the ownership of a DB is sp_changedbowner and that of objects within the DB is sp_changeobjectowner. Login to the SQL database as sa and 'use' your AR System database EXEC USE arsystem; EXEC sp_changedbowner 'ARAdmin'; Write a script to change object ownership of all objects in the ARSystem database to ARAdmin.. For eg EXEC sp_changeobjectowner 'T1', 'ARAdmin'; will make ARAdmin as the dbo of the object T1. You will need to bring the ARS offline while doing this. Change the db ownership before you change object ownership.. Hope this helps.. Joe From: Reiser, John J john.j.rei...@lmco.com To: arslist@ARSLIST.ORG Sent: Thursday, August 27, 2009 3:04:47 PM Subject: Re: Moving a remote SQL Server DB to new hardware ** Hello Listers, I did find an old ARSList message about moving a remote SQL server DB. It really is that simple. I’m still not sure if the db account name should be dbo or ARAdmin. The old system has dbo with ARAdmin as the login name but the new account was created as ARAdmin with ARAdmin as the login. I was able to create a form so it “appears” to be functioning. Any info would be appreciated. --- John J. Reiser SeniorSoftware Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Thursday, August 27, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Moving a remote SQL Server DB to new hardware Hello Listers, I have an old 6.03 server that needs to have it’s remote DB moved to new hardware. The DBA copied the existing database and restored it to the new SQL Server. I changed the Remote-DB line in the ar.cfg file and started up the services. All appears well, I created a test form and it shows up in the new ARSystem DB. First off I can’t believe it was that easy but I do have a concern. The ARAdmin account was created as a dbowner but the account name and login name are both ARAdmin. Does it matter? Should the account name be dbo? TIA, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to automatically add tasks via filters
Good afternoon, I don't know if anyone has worked with this before, but I've run into a snag. Right now, I'm trying to automatically create the tasks via three task group templates via filters. Basically, from the application (I'm using Work Order, but this could apply to Change just as easily), I have a filter that looks for a certain set of conditions on submit, and when that happens the filter triggers the following actions 1) Push Fields to TMS:ParentApplicationTemplateBuilder. 2) Run Process (Application-Query-Delete-Entry TMS:Flow 'RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND 'Sequence Mode' = Yes AND 'Status' = Pending) 3) Push Fields to TMS:FlowBuilder. These three items are mirrored after what happens when you use a Work Order Template with a related Task Group Template. The only thing I need to do is be able to similarly add task groups and tasks based on my own workflow. I think this is close, but I may be missing something. If you have done something like this before, let me know. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Any other Remedy geeks in Sacramento?
I wish I was in Sacramento. I've tried to keep the mid-west group alive, but alas it's not like it used to be. Last meeting which was way back in 2008 had small attendance. Tried to organize some for this year but there didn't appear to be interest or people couldn't get away. I miss the 'technical' meetings. I don't need a sales pitch, I can give the sales pitch. But on a brighter note, WWRUG is around the corner and I'm looking forward to it! We haven't done a straw poll in awhile or driven Dan wild with a really looonn thread. Who is all going to WWRUG in LV? See you there, Susan On Fri, Aug 28, 2009 at 12:55 PM, Covert, Jack jack.cov...@mckesson.comwrote: I was thinking it would be great if we could just meet someplace - don't need a venue so much (unless it got really big). Get one of the party rooms @ a pizza place, we can discuss what projects we're working on, maybe bring a projector and do some sharing and ramp up from there. We're working on a lot of cool projects here, I'm sure others are as well. I'd love a group that I could use as a sounding board and inspiration point. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Gidd [mailto:g...@buoyantsolutions.net] Sent: Thursday, August 27, 2009 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any other Remedy geeks in Sacramento? This is a multi-part message in MIME format. --=_NextPart_000_006B_01CA26EA.207212B0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Jack, I used to sponsor NoCalRug here in Sacramento until we lost our venue. Surprisingly there are many Remedy folks here in Northern California and we used to attract folks from the Bay Area too. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Thursday, August 27, 2009 7:27 AM To: arslist@ARSLIST.ORG Subject: Any other Remedy geeks in Sacramento? ** Would be cool to put together a SACRUG group - mostly a chance to have pizza and a couple of beers and talk about the coolest tool ever invented (hint: not Peregrine). Thoughts? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are --=_NextPart_000_006B_01CA26EA.207212B0 Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN HTMLHEADTITLEAny other Remedy geeks in Sacramento?/TITLE META content=3Dtext/html; charset=3Dus-ascii = http-equiv=3DContent-Type META name=3DGENERATOR content=3DMSHTML 8.00.6001.18812/HEAD BODY DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialJack,/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialI used to sponsor NoCalRug here in Sacramento = until we lost=20 our venue./FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialSurprisingly there are many Remedy folks here in = Northern=20 California and/FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialwe used to attract folks from the Bay Area too.=20 /FONT/SPAN/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArial/FONT/SPANnbsp;/DIV DIV dir=3Dltr align=3DleftSPAN class=3D187004014-27082009FONT = color=3D#ff=20 size=3D2 face=3DArialRegards...Gidd/FONT/SPAN/DIV DIVnbsp;/DIV DIVBRnbsp;/DIV DIV dir=3Dltr lang=3Den-us class=3DOutlookMessageHeader align=3Dleft HR tabIndex=3D-1 FONT size=3D2 face=3DTahomaBFrom:/B Action Request System = discussion=20 list(ARSList) [mailto:arsl...@arslist.org] BOn Behalf Of /BCovert,=20 JackBRBSent:/B Thursday, August 27, 2009
Re: Guest Users
You can put workflow in place to re-direct or even logout the user on the web. I believe it is the keyword: $VUI_TYPE$ -David Hutchnson - Original Message - From: Brittain, Mark Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, August 28, 2009 1:56 PM Subject: Guest Users ** Hi All and Happy Friday, Is there a way to have Guest Users in the Remedy User Tool but not on the web? I have been asked to look into the possibility of enabling Guest Users but I am concerned opening this up on the web would be a really bad idea. ARS 6.3 patch 20 Mid-Tier 6.3 patch 20 Any ideas greatly appreciated. Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
