Re: FWD: Consuming external Web Service returning 1000's of records

[Joe DeSouza]

Mayank,

You answered your own question.

You will need to build some sort of an external 'container' or a plugin, that 
you could use either in a DV field or a view form. This container would have to 
be build that would be able to accept the results of the web service that you 
wish to consume that would fetch an array or multiple rows.

You may want to look at RKM or SRM, that does something similar, only with 
these systems the data is not fetched using a web service, but a direct data 
connection to either an external database as in RKM or an internal data table 
as in SRM.

Joe



From: Carey Matthew Black 
To: arslist@ARSLIST.ORG
Sent: Tue, October 6, 2009 12:37:58 PM
Subject: FWD: Consuming external Web Service returning 1000's of records

Posting for a person who was having difficulty posting to ARSList.

Please respond to the list and/or the requester: mayank.chan...@ericsson.com

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

* original message follows *

I am a newbie to this forum and for some reason i am not able to post a new 
thread.

Below I am writing my problem description on which i would request you help 
upon.

Problem Description:
We have to invoke a external web service which would fetch us some data (list 
of records) which would be running into thousands of records. The records 
fetched would be displayed to the user as a list in ARS tool and he would 
select any of the record from the list which would fill the desired fields with 
that data. The no of fields expected in return from the web Service is 5-6 but 
the frequency of invoking the web service is atleast 10 times in a minute 
because at a moment we have 300 users using our application. The web service 
would be returnign as just 1 field which would be returning an XML response in 
it. Web Service which we have to invoke, does get loaded in my filter and gives 
a response but the problem is expected records returned to us is somewheer 
around 70,000 meaning a huge huge XML. So how do i parse it and display the 
list to the user who has initiated the request.
So my concern is how do i consume the web service (retruning 1000's of records) 
and instantly display it to the user. After the user has selected any value 
from the records fetched, data is of no use and can be discarded. Also i have 
never used vendor forms or OLE automation before but i am more than ready to 
dig into it but if i could just get the right approach .. :(

So can you please guide me as to how to proceed as I am totally lost and do not 
know as to how to proceed. Does it call for writing a Java Code interacting 
with my ARS 7.1 API or it simply can be achieved by writing Workflow in the 
Admin tool.

If you feel like helping me for which i would be very greatful to you, please 
revert back on my ID as I said I am not able to initiate a thread. Any sort of 
help is more than welcome !!

Best regards,
Mayank
mayank.chan...@ericsson.com




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Re: Views

[Joe DeSouza]

Mark,

That should not be that hard..

The Open Window action does have the option to open a window when opened to 
select the view to open it in.. Use that, and in the Run If quailification 
check for group memberships before opening the appropriate view..

Joe
 
** 



From: "Brittain, Mark" 
To: arslist@ARSLIST.ORG
Sent: Tue, October 6, 2009 3:19:53 PM
Subject: Views

Hi All,
 
I have what probably amounts to a really dumb question but I am baffled. What I 
would like to do is create a different view for two groups.
 
The Manager group only needs to see a small group of fields. The Help Desk 
needs lots of fields, buttons, etc. I can create the view that each group wants 
to see, but how do I set it up so that each group sees their view? I looked in 
the ARS 6.3 manuals and can’t find a thing that tells me how.

Thanks
Mark
 

Mark Brittain 
Remedy Developer 
NaviSite 
mbritt...@navisite.com 
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell) 
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. 
Visit www.NaviSite.com Today. 
 

    
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Re: send event after open window, midtier

[Brien Dieterle]

I was actually going down this route but I didn't want the child form to 
be "hard-coded" with a table field pointing to the parent, because there 
may be a variety of different parent forms that create these children.  
However, since you mentioned this it dawned on me that I can use Sample 
Data as the table data source and use the field I already have for the 
"related-to form name".  Duh! 

Thank you all, I will most likely use this advice along with a 
push-fields active link to close the parent.  Regarding the EULA, that 
was mostly tongue-in-cheek but I worry about inadvertently using a 
filter that does a push fields fields to another form-- it just seems 
like it is rarely *required*, as Active Links seem to be a sensible 
alternative and you never have to worry about the EULA when using them.


Brien

Carey Matthew Black wrote:

Brien,

If this is the business logic that your application needs
"
My end goal is to have the parent ticket modified such that when ALL
children are closed the parent is also closed.  I couldn't think of a
better way than to open the parent, send an event to trigger an AL to:
refresh a table field of open children and perform a colcount and
close the ticket if colcount=0
"
then I think a push action is your best approach.

However, if you really have some need to check for other children (or
siblings if you prefer) then you could from the child record have a
table field of all children of the same parent. You could refresh that
table field (during After Modify Active Links) and see if any of the
children are "not closed". If so then you could do a push to the
parent record to close it.

So I really see no good reason to open the other record(or form) for
the user. The business logic sounds "automatic" to me.


Now if you are trying to force the user to decide/choose if the parent
needs closed then you could also open the parent and give the user a
message action explaining the condition.

  


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Re: send event after open window, midtier

[Carey Matthew Black]

Brien,

If this is the business logic that your application needs
"
My end goal is to have the parent ticket modified such that when ALL
children are closed the parent is also closed.  I couldn't think of a
better way than to open the parent, send an event to trigger an AL to:
refresh a table field of open children and perform a colcount and
close the ticket if colcount=0
"
then I think a push action is your best approach.

However, if you really have some need to check for other children (or
siblings if you prefer) then you could from the child record have a
table field of all children of the same parent. You could refresh that
table field (during After Modify Active Links) and see if any of the
children are "not closed". If so then you could do a push to the
parent record to close it.

So I really see no good reason to open the other record(or form) for
the user. The business logic sounds "automatic" to me.


Now if you are trying to force the user to decide/choose if the parent
needs closed then you could also open the parent and give the user a
message action explaining the condition.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Oct 6, 2009 at 2:04 PM, Brien Dieterle
 wrote:
> **
> I'm hitting the open window, send event issue on the midtier.  Couldn't find
> much in the recent arslist to explain what to do exactly to get around it.
> The workflow guide states:
>
> "To solve this issue for the web client, create the workflow so that the
> parent or child window is loaded, and then the send event action is
> executed."
>
> That's a well and good suggestion, but I am not exactly sure how to actually
> implement this.  I have an AL that fires after-modify of a child form, that
> I want to open a window to the parent form and THEN send an event to.   I
> made two separate ALs, one to open the window (exec order 0), and then
> another to send the event (exec order 2)-- but it still doesn't work.  It
> DOES work on the user tool, and it DOES work on the midtier if I already
> have the parent form open.  Very frustrating.  The only good thing is that
> the behavior is consistent between Firefox and Internet Explorer :-).
>
> Any ideas on how to implement this?  My end goal is to have the parent
> ticket modified such that when ALL children are closed the parent is also
> closed.  I couldn't think of a better way than to open the parent, send an
> event to trigger an AL to: refresh a table field of open children and
> perform a colcount and close the ticket if colcount=0
>
> midtier 7.5p1
>
>
> Thanks!
>
> Brien Dieterle

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Re: send event after open window, midtier

[LJ Longwing]

If that's against the EULA I would say that most of the applications that
I've ever worked on violate it.  But honestly, I think that's only against
the EULA if you are using filter based workflow to modify another record to
bypass the whole 'read license can't modify' restriction.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: send event after open window, midtier


** Aha, that is a pretty good trick, I didn't think of using workflow to
modify records in another form via filter.  Oh wait isn't that against the
EULA?  Hahaha...  But seriously. . . is that against the EULA?
I would really like to use the send event since it seems much more flexible
to work with ALs, if only I could get around this synchronous issue...

Thanks for the help!

Brien
Grooms, Frederick W wrote: 

** 

You can do a simple set fields in a filter to populate a field and then a
2nd filter to check the contents of the field.  No need to look at a table.



Example:   Child form has Status and a Related_Parent_ID

Do a Set fields setting Display Only field on Parent  = First
Matching Child_Entry_ID Where Child.Related_Parent_ID = Parent.Entry_ID and
Child.Status < "Closed" or Null if none found



If you get any value back then  you know that there is still at least one
open child record.



Fred





From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: send event after open window, midtier



** 

Indeed I am getting directly to the child and may not even know about the
parent until I close the child.  I was considering the push fields and using
a filter but I do not know how to perform the operations that I need within
a filter.  I need to refresh a table and perform a colcount but those are
purely AL (client-side) operations right?  I can't even use a filter to read
column fields from what I can tell.  Thanks for any ideas.

Brien


Grooms, Frederick W wrote: 

** 

The Send Event is designed to send to an already existing window.  



The question is how you are getting to this Child window.  If you are coming
from the Parent window (and you open the child as a new window) then the
send event should do what you need.  If you are coming directly from the
child (parent window Not open) then I would probably do something like a
filter Push fields to the Parent pushing something to a workflow field to
trigger filters set to check the count of open children and if 0 perform the
close.



Fred



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 1:04 PM
To: arslist@ARSLIST.ORG
Subject: send event after open window, midtier



** 

I'm hitting the open window, send event issue on the midtier.  Couldn't find
much in the recent arslist to explain what to do exactly to get around it.
The workflow guide states:

"To solve this issue for the web client, create the workflow so that the
parent or child window is loaded, and then the send event action is
executed."

That's a well and good suggestion, but I am not exactly sure how to actually
implement this.  I have an AL that fires after-modify of a child form, that
I want to open a window to the parent form and THEN send an event to.   I
made two separate ALs, one to open the window (exec order 0), and then
another to send the event (exec order 2)-- but it still doesn't work.  It
DOES work on the user tool, and it DOES work on the midtier if I already
have the parent form open.  Very frustrating.  The only good thing is that
the behavior is consistent between Firefox and Internet Explorer :-).

Any ideas on how to implement this?  My end goal is to have the parent
ticket modified such that when ALL children are closed the parent is also
closed.  I couldn't think of a better way than to open the parent, send an
event to trigger an AL to: refresh a table field of open children and
perform a colcount and close the ticket if colcount=0

midtier 7.5p1


Thanks!

Brien Dieterle







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Re: send event after open window, midtier

[Brien Dieterle]

**




Aha, that is a pretty good trick, I didn't think of using workflow to
modify records in another form via filter.  Oh wait isn't that against
the EULA?  Hahaha...  But seriously. . . is that against the EULA?
I would really like to use the send event since it seems much more
flexible to work with ALs, if only I could get around this synchronous
issue...

Thanks for the help!

Brien
Grooms, Frederick W wrote:
**
  
  
  

  
  You
can
do a simple set fields in a filter to populate a field and then a 2nd
filter to check the contents of the field.  No need to look at a table.
   
  Example:  
Child form has Status and a Related_Parent_ID
     
Do
a Set fields setting Display Only field on Parent  = First Matching
Child_Entry_ID
Where Child.Related_Parent_ID = Parent.Entry_ID and Child.Status <
“Closed”
or Null if none found
   
  If
you
get any value back then  you know that there is still at least one open
child
record.
   
  Fred
   
   
  
  From:
Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Behalf Of Brien Dieterle
  Sent: Tuesday, October
06, 2009
2:19 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: send
event after open
window, midtier
  
   
  ** 
  Indeed I am getting directly
to the child and may not
even know about the parent until I close the child.  I was considering
the
push fields and using a filter but I do not know how to perform the
operations
that I need within a filter.  I need to refresh a table and perform a
colcount but those are purely AL (client-side) operations right?  I
can't
even use a filter to read column fields from what I can tell.  Thanks
for
any ideas.
  
Brien
  
  
Grooms, Frederick W wrote: 
  ** 
  The
Send Event is designed to send to an already existing window.  
   
  The
question is how you are getting to this Child window.  If you are
coming
from the Parent window (and you open the child as a new window) then
the send
event should do what you need.  If you are coming directly from the
child
(parent window Not open) then I would probably do something like a
filter Push
fields to the Parent pushing something to a workflow field to trigger
filters
set to check the count of open children and if 0 perform the close.
   
  Fred
   
  
  From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
  On Behalf Of Brien
Dieterle
  Sent: Tuesday, October
06, 2009
1:04 PM
  To: arslist@ARSLIST.ORG
  Subject: send event
after open
window, midtier
  
   
  ** 
  I'm hitting the open window,
send event issue on the
midtier.  Couldn't find much in the recent arslist to explain what to
do
exactly to get around it.  The workflow guide states:
  
"To solve this issue for the web client, create the workflow so that
the
parent or child window is loaded, and then the send event action is
executed."
  
That's a well and good suggestion, but I am not exactly sure how to
actually
implement this.  I have an AL that fires after-modify of a child form,
that I want to open a window to the parent form and THEN send an event
to.   I made two separate ALs, one to open the window (exec order 0),
and then another to send the event (exec order 2)-- but it still
doesn't work. 
It DOES work on the user tool, and it DOES work on the midtier if I
already
have the parent form open.  Very frustrating.  The only good thing is
that the behavior is consistent between Firefox and Internet Explorer
:-).
  
Any ideas on how to implement this?  My end goal is to have the parent
ticket modified such that when ALL children are closed the parent is
also
closed.  I couldn't think of a better way than to open the parent, send
an
event to trigger an AL to: refresh a table field of open children and
perform a
colcount and close the ticket if colcount=0
  
midtier 7.5p1
  
  
Thanks!
  
Brien Dieterle
   
   
   
  
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Re: BMC Discovery

[O'Farrell, Allan]

**

Kathy, what make and model of servers are you trying to discover ? Sunfire 
v440, e25k, etc...
--
Sent using BlackBerry


From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: Tue Oct 06 13:49:45 2009
Subject: Re: BMC Discovery

I access discovery via Remote Desktop and we access Discovery via SSH.  I just 
log into a gui.bat, give my credentials.

Correction - we discover the Linux/Unix server but Discovery does not display 
the Chassis serial # and the Bios Serial #, the model, manufacturer.  The 
serial #  we receive is scrambled.



We receive the Name, Class Name,  Host Name,  via the Discovery tool.

In a message dated 10/6/2009 9:57:49 A.M. Eastern Daylight Time, 
david.da...@navy.mil writes:
Please keep in mind if you use Telnet your UNIX credentials are being sent 
unencrypted (in the clear and readable).

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, October 05, 2009 17:46
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

What version are you on?

You should be able to see it when you set up a Discovery Task.

So back to my original question. does your UNIX team block telnet connections 
and only allow SSH?



Tauf Chowdhury

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery



**

Yes



In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time, 
tauf.chowdh...@frx.com writes:

**

When you say BMC Discovery. are you talking about BMC Foundation/Topology 
Discovery?



Tauf Chowdhury

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery



**

Are you supposed to be able to discover UNIX and Linux with BMC Discovery?



In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, 
tauf.chowdh...@frx.com writes:

**

How are you running the UNIX discovery? Are you using telnet or SSH? If 
you are using telnet and your UNIX admins have disabled that and only allow SSL 
connections, then you will not be able to discover those hosts.



Tauf Chowdhury

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: BMC Discovery



**

We are on using BMC Discovery - and we are unable to discover Linux, 
UNIX server info - such as ip address, host name,  etc.   Is anyone else able 
to discover Linux and UNIX servers using BMC Discovery Tool?





Do we have our environment configured incorrectly?





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Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

[LJ Longwing]

Yes, the issue is that permissions are being enforced where previously they
weren't...so if you got to 7 you will see this.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, October 06, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?


** 

This post came just in time as I will start patch testing in DEV in the next
few days. If I go directly from patch 002 to patch 007 (the latest) will I
come across the same issues?

 

My Environment:

AR System 7.1.0 Patch 002

ITSM 7.0.03 Patch 6

SQL 2005

Windows 2003

 

Thanks,

Marcelo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

 

** 
no kidding!
Have to look into all 3 production servers and the QAs and Devs!
 Now I know what I will be doing for the next few days :o(

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569




lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG

10/06/2009 01:01 PM


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG


cc



Subject

Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

 






** 
Took me better part of a day to figure it out when we came up against it
after the patch came outended up going through our system and updating
the permissions on TONS of forms :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

** 
You are a genius
I did not checked the other fields, it was on the status field, one of the
searched on field. 

Thank you so very much,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569


lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG 

10/06/2009 12:45 PM


Please respond to
arslist@ARSLIST.ORG

 


To

arslist@ARSLIST.ORG


cc



Subject

Re: Anyone had issues after patching 7.0.1 to patch 008?

 







** 
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured
out that they weren't enforcing row level permissions in some situations.
If you look on the form that's having the search performed on it you will
likely find that the only people that have access to field 1 are submitter
and assigneeadd public to that and you will find the extra where clause
pulled offbasically...before that patch they weren't ensuring that the
person querying the records had access to themthey fixed it

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

** 
Hi all,

We patched our server, email engine and midtier to patch 008 last Saturday.
Ever since, some of our Set Fields actions and menu aren't working properly.
The SQL being sent to the DB by the system is adding this to the where
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We did not add this, Remedy is being kind enough to do it on its own.  Now
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
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Unable to update 'Licenses Available' on System Software form

[Mike Pugh]

My asset team needs to be able to update the 'Licenses Available' field
on the System Software form within ITSM 7.1.03 patch 6. I've updated the
CMDB class attribute and gave permission to the Asset Admin and Asset
User roles but that hasn't worked at all. I tried opening up the form in
Remedy Admin tool but was unable to change permissions on that field.

 

Does anyone know how to make this field read/write ? Currently we can
only set a value when creating a new asset but then it's read-only.

 

Thanks! 

Mike Pugh
Senior Software Engineer

AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com

phone: (703) 968-5265
mobile: (571) 296-7485
mike.p...@americansystems.com

"Contractor of the Year - 5th Annual Greater Washington Government Contractor 
Awards" 

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Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

[Martinez, Marcelo A]

This post came just in time as I will start patch testing in DEV in the next 
few days. If I go directly from patch 002 to patch 007 (the latest) will I come 
across the same issues?

My Environment:
AR System 7.1.0 Patch 002
ITSM 7.0.03 Patch 6
SQL 2005
Windows 2003

Thanks,
Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

**
no kidding!
Have to look into all 3 production servers and the QAs and Devs!
 Now I know what I will be doing for the next few days :o(

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569

lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG

10/06/2009 01:01 PM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?







**
Took me better part of a day to figure it out when we came up against it after 
the patch came outended up going through our system and updating the 
permissions on TONS of forms :)

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

**
You are a genius
I did not checked the other fields, it was on the status field, one of the 
searched on field.

Thank you so very much,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569
lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG

10/06/2009 12:45 PM
Please respond to
arslist@ARSLIST.ORG



To

arslist@ARSLIST.ORG

cc

Subject

Re: Anyone had issues after patching 7.0.1 to patch 008?








**
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured 
out that they weren't enforcing row level permissions in some situations.  If 
you look on the form that's having the search performed on it you will likely 
find that the only people that have access to field 1 are submitter and 
assigneeadd public to that and you will find the extra where clause pulled 
offbasically...before that patch they weren't ensuring that the person 
querying the records had access to themthey fixed it

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

**
Hi all,

We patched our server, email engine and midtier to patch 008 last Saturday.  
Ever since, some of our Set Fields actions and menu aren't working properly.
The SQL being sent to the DB by the system is adding this to the where clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We did not add this, Remedy is being kind enough to do it on its own.  Now of 
course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you ever 
seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
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If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
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If you are not the intended addressee, please inform us immediately that you 
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Re: Views

[Pierson, Shawn]

This is correct, but if you have a console that people go to first, you can 
determine the view name up front, and when the user goes to open the window 
either via a button or workflow on the table field, you can pass that view name 
as a parameter.  The only problem there is if users can directly open the form, 
then what you stated has to be done.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Views

**
You can create Active Links that execute on display, with a qualification of 
$VUI$ != "the view you want"...   You can then perform actions to open window 
with request-id=request id, and then close the current window...   You could 
either add a qualification that looks at the $GROUPS$ to see if you should run 
the Active Link, or you could just the permissions on the active link itself so 
each group can only run their respective active links.

Another way is to create URLs that specify the view, or create buttons with ALs 
that open the form with a specific view, etc.

In other words, I wish there was an easier way.  I hope someone else has a 
better answer :-)

Brien Dieterle

Brittain, Mark wrote:
**
Hi All,

I have what probably amounts to a really dumb question but I am baffled. What I 
would like to do is create a different view for two groups.

The Manager group only needs to see a small group of fields. The Help Desk 
needs lots of fields, buttons, etc. I can create the view that each group wants 
to see, but how do I set it up so that each group sees their view? I looked in 
the ARS 6.3 manuals and can't find a thing that tells me how.

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.


  
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Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

[pascale . boyer]

no kidding!
Have to look into all 3 production servers and the QAs and Devs!
 Now I know what I will be doing for the next few days :o(

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569



lj.longw...@gmail.com 
Sent by: arslist@ARSLIST.ORG
10/06/2009 01:01 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?






** 
Took me better part of a day to figure it out when we came up against it 
after the patch came outended up going through our system and updating 
the permissions on TONS of forms :)

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

** 
You are a genius
I did not checked the other fields, it was on the status field, one of the 
searched on field. 

Thank you so very much,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569


lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG 
10/06/2009 12:45 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Anyone had issues after patching 7.0.1 to patch 008?








** 
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally 
figured out that they weren't enforcing row level permissions in some 
situations.  If you look on the form that's having the search performed on 
it you will likely find that the only people that have access to field 1 
are submitter and assigneeadd public to that and you will find the 
extra where clause pulled offbasically...before that patch they 
weren't ensuring that the person querying the records had access to 
themthey fixed it

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

** 
Hi all,

We patched our server, email engine and midtier to patch 008 last 
Saturday.  Ever since, some of our Set Fields actions and menu aren't 
working properly.
The SQL being sent to the DB by the system is adding this to the where 
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We did not add this, Remedy is being kind enough to do it on its own.  Now 
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you 
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 

If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

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Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?

[LJ Longwing]

Took me better part of a day to figure it out when we came up against it
after the patch came outended up going through our system and updating
the permissions on TONS of forms :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Resolved: Anyone had issues after patching 7.0.1 to patch 008?


** 
You are a genius
I did not checked the other fields, it was on the status field, one of the
searched on field. 

Thank you so very much,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569



lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG 


10/06/2009 12:45 PM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: Anyone had issues after patching 7.0.1 to patch 008?






** 
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured
out that they weren't enforcing row level permissions in some situations.
If you look on the form that's having the search performed on it you will
likely find that the only people that have access to field 1 are submitter
and assigneeadd public to that and you will find the extra where clause
pulled offbasically...before that patch they weren't ensuring that the
person querying the records had access to themthey fixed it


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

** 
Hi all,

We patched our server, email engine and midtier to patch 008 last Saturday.
Ever since, some of our Set Fields actions and menu aren't working properly.
The SQL being sent to the DB by the system is adding this to the where
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We did not add this, Remedy is being kind enough to do it on its own.  Now
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

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Are"_

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Re: Anyone had issues after patching 7.0.1 to patch 008?

[Grooms, Frederick W]

If the form's fields should have public access I would check the other fields 
(Submitter, Assignee, ...) and make sure they only have public (or something 
else) as well.  In the Admin tool select Groups, then the Submitter Group.  
Pick the Field tab and select the form.  Remove Submitter from all fields.  
Then without closing the popup choose the Assignee group and do the same.

We had a similar issue and found we had to remove the Submitter and Assignee 
groups from ALL fields on a form for the system to stop adding the extra SQL on 
a query.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone had issues after patching 7.0.1 to patch 008?

**
The forms do not have row level access. C1 (request ID) is set to Public on 
both side. The one initializing the search and the one being searched on.

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569

lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG

10/06/2009 12:45 PM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Anyone had issues after patching 7.0.1 to patch 008?







**
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured 
out that they weren't enforcing row level permissions in some situations.  If 
you look on the form that's having the search performed on it you will likely 
find that the only people that have access to field 1 are submitter and 
assigneeadd public to that and you will find the extra where clause pulled 
offbasically...before that patch they weren't ensuring that the person 
querying the records had access to themthey fixed it

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

**
Hi all,

We patched our server, email engine and midtier to patch 008 last Saturday.  
Ever since, some of our Set Fields actions and menu aren't working properly.
The SQL being sent to the DB by the system is adding this to the where clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We did not add this, Remedy is being kind enough to do it on its own.  Now of 
course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you ever 
seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9
Portland, OR
503-745-6569



___
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Anyone had issues after patching 7.0.1 to patch 008?

[LJ Longwing]

Ok...what about the fields you are using in your Qual, do all of those have
public as well?Something you are querying on is limited to Submitter and
Assignee.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone had issues after patching 7.0.1 to patch 008?


** 
The forms do not have row level access. C1 (request ID) is set to Public on
both side. The one initializing the search and the one being searched on.

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569



lj.longw...@gmail.com
Sent by: arslist@ARSLIST.ORG 


10/06/2009 12:45 PM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: Anyone had issues after patching 7.0.1 to patch 008?






** 
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured
out that they weren't enforcing row level permissions in some situations.
If you look on the form that's having the search performed on it you will
likely find that the only people that have access to field 1 are submitter
and assigneeadd public to that and you will find the extra where clause
pulled offbasically...before that patch they weren't ensuring that the
person querying the records had access to themthey fixed it


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

** 
Hi all,

We patched our server, email engine and midtier to patch 008 last Saturday.
Ever since, some of our Set Fields actions and menu aren't working properly.
The SQL being sent to the DB by the system is adding this to the where
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
We did not add this, Remedy is being kind enough to do it on its own.  Now
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
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Resolved: Anyone had issues after patching 7.0.1 to patch 008?

[pascale . boyer]

You are a genius
I did not checked the other fields, it was on the status field, one of the 
searched on field. 

Thank you so very much,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569



lj.longw...@gmail.com 
Sent by: arslist@ARSLIST.ORG
10/06/2009 12:45 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Anyone had issues after patching 7.0.1 to patch 008?






** 
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally 
figured out that they weren't enforcing row level permissions in some 
situations.  If you look on the form that's having the search performed on 
it you will likely find that the only people that have access to field 1 
are submitter and assigneeadd public to that and you will find the 
extra where clause pulled offbasically...before that patch they 
weren't ensuring that the person querying the records had access to 
themthey fixed it

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

** 
Hi all,

We patched our server, email engine and midtier to patch 008 last 
Saturday.  Ever since, some of our Set Fields actions and menu aren't 
working properly.
The SQL being sent to the DB by the system is adding this to the where 
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
 We did not add this, Remedy is being kind enough to do it on its own. Now 
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you 
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_
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Are"_ 


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Re: Anyone had issues after patching 7.0.1 to patch 008?

[pascale . boyer]

The forms do not have row level access. C1 (request ID) is set to Public 
on both side. The one initializing the search and the one being searched 
on.

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569



lj.longw...@gmail.com 
Sent by: arslist@ARSLIST.ORG
10/06/2009 12:45 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Anyone had issues after patching 7.0.1 to patch 008?






** 
Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally 
figured out that they weren't enforcing row level permissions in some 
situations.  If you look on the form that's having the search performed on 
it you will likely find that the only people that have access to field 1 
are submitter and assigneeadd public to that and you will find the 
extra where clause pulled offbasically...before that patch they 
weren't ensuring that the person querying the records had access to 
themthey fixed it

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?

** 
Hi all,

We patched our server, email engine and midtier to patch 008 last 
Saturday.  Ever since, some of our Set Fields actions and menu aren't 
working properly.
The SQL being sent to the DB by the system is adding this to the where 
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
 We did not add this, Remedy is being kind enough to do it on its own. Now 
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you 
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

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Are"_
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Are"_ 


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Re: Anyone had issues after patching 7.0.1 to patch 008?

[LJ Longwing]

Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured
out that they weren't enforcing row level permissions in some situations.
If you look on the form that's having the search performed on it you will
likely find that the only people that have access to field 1 are submitter
and assigneeadd public to that and you will find the extra where clause
pulled offbasically...before that patch they weren't ensuring that the
person querying the records had access to themthey fixed it

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Tuesday, October 06, 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Anyone had issues after patching 7.0.1 to patch 008?


** 
Hi all,

We patched our server, email engine and midtier to patch 008 last Saturday.
Ever since, some of our Set Fields actions and menu aren't working properly.
The SQL being sent to the DB by the system is adding this to the where
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
 We did not add this, Remedy is being kind enough to do it on its own.  Now
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569
If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

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Re: Consuming external Web Service returning 1000's of records

[Jarl Grøneng]

Hi,


If you return 70,000 records and you then expect a user to try to do
something with that huge amouth of information I would adivse you to
redefine your requirements and processes...


When your done with above, then you can look at java plugin and ARDBC
vendor forms. It will do what your looking for.

--
Jarl




2009/10/6 Carey Matthew Black :
> Posting for a person who was having difficulty posting to ARSList.
>
> Please respond to the list and/or the requester: mayank.chan...@ericsson.com
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> * original message follows *
>
> I am a newbie to this forum and for some reason i am not able to post
> a new thread.
>
> Below I am writing my problem description on which i would request you
> help upon.
>
> Problem Description:
> We have to invoke a external web service which would fetch us some
> data (list of records) which would be running into thousands of
> records. The records fetched would be displayed to the user as a list
> in ARS tool and he would select any of the record from the list which
> would fill the desired fields with that data. The no of fields
> expected in return from the web Service is 5-6 but the frequency of
> invoking the web service is atleast 10 times in a minute because at a
> moment we have 300 users using our application. The web service would
> be returnign as just 1 field which would be returning an XML response
> in it. Web Service which we have to invoke, does get loaded in my
> filter and gives a response but the problem is expected records
> returned to us is somewheer around 70,000 meaning a huge huge XML. So
> how do i parse it and display the list to the user who has initiated
> the request.
> So my concern is how do i consume the web service (retruning 1000's of
> records) and instantly display it to the user. After the user has
> selected any value from the records fetched, data is of no use and can
> be discarded. Also i have never used vendor forms or OLE automation
> before but i am more than ready to dig into it but if i could just get
> the right approach .. :(
>
> So can you please guide me as to how to proceed as I am totally lost
> and do not know as to how to proceed. Does it call for writing a Java
> Code interacting with my ARS 7.1 API or it simply can be achieved by
> writing Workflow in the Admin tool.
>
> If you feel like helping me for which i would be very greatful to you,
> please revert back on my ID as I said I am not able to initiate a
> thread. Any sort of help is more than welcome !!
>
> Best regards,
> Mayank
> mayank.chan...@ericsson.com
>
> ___
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>

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Anyone had issues after patching 7.0.1 to patch 008?

[pascale . boyer]

Hi all,

We patched our server, email engine and midtier to patch 008 last 
Saturday.  Ever since, some of our Set Fields actions and menu aren't 
working properly.
The SQL being sent to the DB by the system is adding this to the where 
clause:
Where ((c2 = $USER$ OR c4 = $USER$)) AND ...
 We did not add this, Remedy is being kind enough to do it on its own. Now 
of course this is creating major issues and breaking many workflow.
We have BMC trying to figure this out, but I was wondering if any of you 
ever seen this?
If we replace the workflow with direct SQL, the problem disappear.

ARS 7.01 now unfortunalty on patch 008
MSSQL 2005
OS:Win 2003
100% home grown apps

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569

If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
___
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Re: send event after open window, midtier

[Grooms, Frederick W]

You can do a simple set fields in a filter to populate a field and then a 2nd 
filter to check the contents of the field.  No need to look at a table.

Example:   Child form has Status and a Related_Parent_ID
Do a Set fields setting Display Only field on Parent  = First 
Matching Child_Entry_ID Where Child.Related_Parent_ID = Parent.Entry_ID and 
Child.Status < "Closed" or Null if none found

If you get any value back then  you know that there is still at least one open 
child record.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: send event after open window, midtier

**
Indeed I am getting directly to the child and may not even know about the 
parent until I close the child.  I was considering the push fields and using a 
filter but I do not know how to perform the operations that I need within a 
filter.  I need to refresh a table and perform a colcount but those are purely 
AL (client-side) operations right?  I can't even use a filter to read column 
fields from what I can tell.  Thanks for any ideas.

Brien


Grooms, Frederick W wrote:
**
The Send Event is designed to send to an already existing window.

The question is how you are getting to this Child window.  If you are coming 
from the Parent window (and you open the child as a new window) then the send 
event should do what you need.  If you are coming directly from the child 
(parent window Not open) then I would probably do something like a filter Push 
fields to the Parent pushing something to a workflow field to trigger filters 
set to check the count of open children and if 0 perform the close.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 1:04 PM
To: arslist@ARSLIST.ORG
Subject: send event after open window, midtier

**
I'm hitting the open window, send event issue on the midtier.  Couldn't find 
much in the recent arslist to explain what to do exactly to get around it.  The 
workflow guide states:

"To solve this issue for the web client, create the workflow so that the parent 
or child window is loaded, and then the send event action is executed."

That's a well and good suggestion, but I am not exactly sure how to actually 
implement this.  I have an AL that fires after-modify of a child form, that I 
want to open a window to the parent form and THEN send an event to.   I made 
two separate ALs, one to open the window (exec order 0), and then another to 
send the event (exec order 2)-- but it still doesn't work.  It DOES work on the 
user tool, and it DOES work on the midtier if I already have the parent form 
open.  Very frustrating.  The only good thing is that the behavior is 
consistent between Firefox and Internet Explorer :-).

Any ideas on how to implement this?  My end goal is to have the parent ticket 
modified such that when ALL children are closed the parent is also closed.  I 
couldn't think of a better way than to open the parent, send an event to 
trigger an AL to: refresh a table field of open children and perform a colcount 
and close the ticket if colcount=0

midtier 7.5p1


Thanks!

Brien Dieterle




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Re: Views

[Brien Dieterle]

**




You can create Active Links that execute on display, with a
qualification of $VUI$ != "the view you want"...   You can then perform
actions to open window with request-id=request id, and then close the
current window...   You could either add a qualification that looks at
the $GROUPS$ to see if you should run the Active Link, or you could
just the permissions on the active link itself so each group can only
run their respective active links.

Another way is to create URLs that specify the view, or create buttons
with ALs that open the form with a specific view, etc.

In other words, I wish there was an easier way.  I hope someone else
has a better answer :-)

Brien Dieterle

Brittain, Mark wrote:
**
  
  

  
  Hi All,
   
  I have what probably amounts to a really dumb question but I am
baffled. What I would like to do is create a different view for two
groups.
   
  The Manager group only needs to see a small group of fields. The
Help Desk needs lots of fields, buttons, etc. I can create the view
that each group wants to see, but how do I set it up so that each group
sees their view? I looked in the ARS 6.3 manuals
and can’t find a thing that tells me how.
   
  Thanks
  Mark
   
  
  
Mark Brittain 
Remedy Developer 
  NaviSite 
  mbritt...@navisite.com
  
(315) 453-2912 x5418 (Phone)
  (315) 317.2897 (Cell) 
  Reduce Cost of IT with Managed Hosting and Application
Services from NaviSite.
  
  Visit www.NaviSite.com
Today. 
   
  
  
   
  
  This
e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information
that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
  
  
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Are"_



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Views

[Brittain, Mark]

Hi All,

I have what probably amounts to a really dumb question but I am baffled. What I 
would like to do is create a different view for two groups.

The Manager group only needs to see a small group of fields. The Help Desk 
needs lots of fields, buttons, etc. I can create the view that each group wants 
to see, but how do I set it up so that each group sees their view? I looked in 
the ARS 6.3 manuals and can't find a thing that tells me how.

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: send event after open window, midtier

[Brien Dieterle]

**




Indeed I am getting directly to the child and may not even know about
the parent until I close the child.  I was considering the push fields
and using a filter but I do not know how to perform the operations that
I need within a filter.  I need to refresh a table and perform a
colcount but those are purely AL (client-side) operations right?  I
can't even use a filter to read column fields from what I can tell. 
Thanks for any ideas.

Brien


Grooms, Frederick W wrote:
**
  
  
  

  
  The
Send Event is designed to send to an already existing window.  
   
  The
question is how you are getting to this Child window.  If you are
coming
from the Parent window (and you open the child as a new window) then
the send
event should do what you need.  If you are coming directly from the
child
(parent window Not open) then I would probably do something like a
filter Push
fields to the Parent pushing something to a workflow field to trigger
filters set
to check the count of open children and if 0 perform the close.
   
  Fred
   
  
  From:
Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Behalf Of Brien Dieterle
  Sent: Tuesday, October
06, 2009
1:04 PM
  To: arslist@ARSLIST.ORG
  Subject: send event
after open
window, midtier
  
   
  ** 
  I'm hitting the open window,
send event issue on the
midtier.  Couldn't find much in the recent arslist to explain what to
do
exactly to get around it.  The workflow guide states:
  
"To solve this issue for the web client, create the workflow so that
the
parent or child window is loaded, and then the send event action is
executed."
  
That's a well and good suggestion, but I am not exactly sure how to
actually
implement this.  I have an AL that fires after-modify of a child form,
that I want to open a window to the parent form and THEN send an event
to.   I made two separate ALs, one to open the window (exec order 0),
and then another to send the event (exec order 2)-- but it still
doesn't
work.  It DOES work on the user tool, and it DOES work on the midtier
if I
already have the parent form open.  Very frustrating.  The only good
thing is that the behavior is consistent between Firefox and Internet
Explorer
:-).
  
Any ideas on how to implement this?  My end goal is to have the parent
ticket modified such that when ALL children are closed the parent is
also
closed.  I couldn't think of a better way than to open the parent, send
an
event to trigger an AL to: refresh a table field of open children and
perform a
colcount and close the ticket if colcount=0
  
midtier 7.5p1
  
  
Thanks!
  
Brien Dieterle
   
   
  
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Re: BMC Discovery

[Chowdhury, Tauf]

OK. So after you are logged into the Discovery application, how are you
setting up the discovery task for UNIX/LINUX?

Under Discovery method, are you using telnet or SSH? Are you providing
credentials at some point? 

 

It sounds like you are doing both a SNMP discovery and something else.
The SNMP discovery would give you the hostname by doing a lookup on the
IP. 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, October 06, 2009 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

 

** 

I access discovery via Remote Desktop and we access Discovery via SSH.
I just log into a gui.bat, give my credentials.  

 

Correction - we discover the Linux/Unix server but Discovery does not
display the Chassis serial # and the Bios Serial #, the model,
manufacturer.  The serial #  we receive is scrambled.

 

 

 

We receive the Name, Class Name,  Host Name,  via the Discovery tool.

 

In a message dated 10/6/2009 9:57:49 A.M. Eastern Daylight Time,
david.da...@navy.mil writes:

Please keep in mind if you use Telnet your UNIX credentials are
being sent unencrypted (in the clear and readable). 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, October 05, 2009 17:46
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

What version are you on? 

You should be able to see it when you set up a Discovery Task. 

So back to my original question. does your UNIX team block
telnet connections and only allow SSH? 



Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery



** 

Yes



In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time,
tauf.chowdh...@frx.com writes:

** 

When you say BMC Discovery. are you talking about BMC
Foundation/Topology Discovery? 



Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery



** 

Are you supposed to be able to discover UNIX and Linux with
BMC Discovery? 



In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight
Time, tauf.chowdh...@frx.com writes:

** 

How are you running the UNIX discovery? Are you using
telnet or SSH? If you are using telnet and your UNIX admins have
disabled that and only allow SSL connections, then you will not be able
to discover those hosts. 



Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: BMC Discovery



** 

We are on using BMC Discovery - and we are unable to
discover Linux, UNIX server info - such as ip address, host name,  etc.
Is anyone else able to discover Linux and UNIX servers using BMC
Discovery Tool?





Do we have our environment configured incorrectly?





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This e-mail and its attachments may contain Forest
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Re: BMC Discovery

[Kathy Morris]

I access discovery via Remote Desktop and we access Discovery via  SSH.  I 
just log into a gui.bat, give my credentials.  
 
Correction - we discover the Linux/Unix server but Discovery does not  
display the Chassis serial # and the Bios Serial #, the model,  manufacturer.  
The serial #  we receive is scrambled.
 
 
 
We receive the Name, Class Name,  Host Name,  via the  Discovery tool.
 
 
In a message dated 10/6/2009 9:57:49 A.M. Eastern Daylight Time,  
david.da...@navy.mil writes:

Please  keep in mind if you use Telnet your UNIX credentials are being sent 
 unencrypted (in the clear and readable). 

-Original  Message-
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday,  October 05, 2009 17:46
To: arslist@ARSLIST.ORG
Subject: Re: BMC  Discovery

What version are you on? 

You should be able to see it  when you set up a Discovery Task. 

So back to my original question.  does your UNIX team block telnet 
connections and only allow SSH?  



Tauf Chowdhury 

Analyst, Service  Management

Office:  631.858.7765

Mobile:646.483.2779







From:  Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On  Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:41 PM
To:  arslist@ARSLIST.ORG
Subject: Re: BMC Discovery



**  

Yes



In a message dated 10/5/2009 5:12:40 P.M. Eastern  Daylight Time, 
tauf.chowdh...@frx.com writes:

**  

When you say BMC Discovery. are you talking about BMC  Foundation/Topology 
Discovery? 



Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion  list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:11 PM
To:  arslist@ARSLIST.ORG
Subject: Re: BMC Discovery



** 

Are you supposed to be  able to discover UNIX and Linux with BMC Discovery? 



In a message dated 10/5/2009 5:08:50 P.M. Eastern  Daylight Time, 
tauf.chowdh...@frx.com writes:

** 

How are you running the UNIX  discovery? Are you using telnet or SSH? If 
you are using telnet and your UNIX  admins have disabled that and only allow 
SSL connections, then you will not be  able to discover those hosts. 



Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779







From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: BMC  Discovery



** 

We are on using BMC Discovery -  and we are unable to discover Linux, UNIX 
server info - such as ip address,  host name,  etc.   Is anyone else able to 
discover Linux and  UNIX servers using BMC Discovery Tool?





Do we  have our environment configured incorrectly?





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Are"_  





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the use of the individual or entity to which it is addressed. If  you are 
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This e-mail and its 

Re: send event after open window, midtier

[Grooms, Frederick W]

The Send Event is designed to send to an already existing window.

The question is how you are getting to this Child window.  If you are coming 
from the Parent window (and you open the child as a new window) then the send 
event should do what you need.  If you are coming directly from the child 
(parent window Not open) then I would probably do something like a filter Push 
fields to the Parent pushing something to a workflow field to trigger filters 
set to check the count of open children and if 0 perform the close.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Tuesday, October 06, 2009 1:04 PM
To: arslist@ARSLIST.ORG
Subject: send event after open window, midtier

**
I'm hitting the open window, send event issue on the midtier.  Couldn't find 
much in the recent arslist to explain what to do exactly to get around it.  The 
workflow guide states:

"To solve this issue for the web client, create the workflow so that the parent 
or child window is loaded, and then the send event action is executed."

That's a well and good suggestion, but I am not exactly sure how to actually 
implement this.  I have an AL that fires after-modify of a child form, that I 
want to open a window to the parent form and THEN send an event to.   I made 
two separate ALs, one to open the window (exec order 0), and then another to 
send the event (exec order 2)-- but it still doesn't work.  It DOES work on the 
user tool, and it DOES work on the midtier if I already have the parent form 
open.  Very frustrating.  The only good thing is that the behavior is 
consistent between Firefox and Internet Explorer :-).

Any ideas on how to implement this?  My end goal is to have the parent ticket 
modified such that when ALL children are closed the parent is also closed.  I 
couldn't think of a better way than to open the parent, send an event to 
trigger an AL to: refresh a table field of open children and perform a colcount 
and close the ticket if colcount=0

midtier 7.5p1


Thanks!

Brien Dieterle



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send event after open window, midtier

[Brien Dieterle]

**




I'm hitting the open window, send event issue on the midtier.  Couldn't
find much in the recent arslist to explain what to do exactly to get
around it.  The workflow guide states:

"To solve this issue for the web client, create the workflow so that
the parent or child window is loaded, and then the send event action is
executed."

That's a well and good suggestion, but I am not exactly sure how to
actually implement this.  I have an AL that fires after-modify of a
child form, that I want to open a window to the parent form and THEN
send an event to.   I made two separate ALs, one to open the window
(exec order 0), and then another to send the event (exec order 2)-- but
it still doesn't work.  It DOES work on the user tool, and it DOES work
on the midtier if I already have the parent form open.  Very
frustrating.  The only good thing is that the behavior is consistent
between Firefox and Internet Explorer :-).

Any ideas on how to implement this?  My end goal is to have the parent
ticket modified such that when ALL children are closed the parent is
also closed.  I couldn't think of a better way than to open the parent,
send an event to trigger an AL to: refresh a table field of open
children and perform a colcount and close the ticket if colcount=0

midtier 7.5p1


Thanks!

Brien Dieterle


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Precache questions....

[Copits . Richard]

I'm looking at improving web performance by doing some precaching. I've
looked at the midtier configuration 
cache settings and the table of objects that are in the cache. But...how
do I translate this information into 
which forms need to be put into the precache xml listing in the list box
above the table? It looks like these
 are general object categories instead of specific forms so I'm not sure
what to do with the information 
about the objects. I've gone through the 7.5 MidTier  guide but
didn't see how to find out which 
specific forms to cacheThanks!!


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FWD: Consuming external Web Service returning 1000's of records

[Carey Matthew Black]

Posting for a person who was having difficulty posting to ARSList.

Please respond to the list and/or the requester: mayank.chan...@ericsson.com

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

* original message follows *

I am a newbie to this forum and for some reason i am not able to post
a new thread.

Below I am writing my problem description on which i would request you
help upon.

Problem Description:
We have to invoke a external web service which would fetch us some
data (list of records) which would be running into thousands of
records. The records fetched would be displayed to the user as a list
in ARS tool and he would select any of the record from the list which
would fill the desired fields with that data. The no of fields
expected in return from the web Service is 5-6 but the frequency of
invoking the web service is atleast 10 times in a minute because at a
moment we have 300 users using our application. The web service would
be returnign as just 1 field which would be returning an XML response
in it. Web Service which we have to invoke, does get loaded in my
filter and gives a response but the problem is expected records
returned to us is somewheer around 70,000 meaning a huge huge XML. So
how do i parse it and display the list to the user who has initiated
the request.
So my concern is how do i consume the web service (retruning 1000's of
records) and instantly display it to the user. After the user has
selected any value from the records fetched, data is of no use and can
be discarded. Also i have never used vendor forms or OLE automation
before but i am more than ready to dig into it but if i could just get
the right approach .. :(

So can you please guide me as to how to proceed as I am totally lost
and do not know as to how to proceed. Does it call for writing a Java
Code interacting with my ARS 7.1 API or it simply can be achieved by
writing Workflow in the Admin tool.

If you feel like helping me for which i would be very greatful to you,
please revert back on my ID as I said I am not able to initiate a
thread. Any sort of help is more than welcome !!

Best regards,
Mayank
mayank.chan...@ericsson.com

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Re: Problem installing ARS Server 7.5 on Windows-SQL

[strauss]

We have a 7.5 test server with remote db on SQL Server 2008 x64 on Windows 
Server 2008 x64, and although we were doing an upgrade from 7.1 and had to host 
the ARSystem db originally on a local SQL Server 2005 instance (7.1 will not 
install happily against 2008) for the upgrade install, we did get it moved over 
to the remote db successfully and have run several of the app installers 
successfully since the move.  That is our ONLY 2008 server so far; everything 
else is on Windows Server 2003, mostly x64.  All of our other SQL Servers are 
2005 x64.

You may be having trouble with the 2008 firewall, which is more complex than a 
Windows Server 2003 firewall to configure.  It took us a while to punch a hole 
in it big enough for ARSystem to connect over port 1433.  We had to build three 
Rules, one Outbound Rule for "SQL Server 1433 Out" Allowing Any connection, and 
two Inbound Rules, one "SQL Server 1433 In" rule Allowing any local subnet 
connection, and another "SQL Server 1433 In" rule Blocking Any Public 
connections to 1433.  All of our servers have firewalls turned on.

Another very likely possibility is that you don't have the SQL Server 
connectivity for TCP/IP set up correctly. Make sure that you don't have Dynamic 
Ports turned on, or that Keep Alive has not been set to a low number (default 
is 3), either one of which could have caused the problem you saw in the 
middle of the installation. Also, I have never seen the requirement you had to 
specify a port for SQL Management Studio, so you still have some sort of issue 
with the port on the 2008 box. Microsoft specifically says in the docs that 
Dynamic Ports do not work well if the firewall is on.

Possibly related, I have seen (and have yet to solve) some DCOM issues where 
the AR Server cannot make the initial connection to the db server after both 
have rebooted until you first make the connection with SQL Management Studio on 
the AR Server.  In one iteration I had to leave the SQL Management Studio 
running with an open connection to the SQL Server in order to run a 7.5 
installer, but that only happened once. This problem appeared fairly recently, 
after several rounds of numerous Microsoft security updates.

Just a few ideas - we certainly don't have all of the answers on SQL Server 
connectivity, even in our own environment.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, October 06, 2009 4:18 AM
To: arslist@ARSLIST.ORG
Subject: Problem installing ARS Server 7.5 on Windows-SQL

**
Hi,

We're trying to install ARS Server Patch2 on Windows Server 2008 (64-bit) using 
SQL 2005 (64-bit). App server connects remotely to the DB server.

We've tested the ODBC connection from app server to db server and it works. We 
also tried to login using SQL Management Studio in the app server and we're 
also able to connect (although in the server name, we had to specify the port 
number in order to connect; ex: Server Name: Servername\Serverinstance, 
portnumber). After installation fails, we check the ARSystem db and around 101 
tables are created under the db.

Content of arerror.log:

390600 : Failure during SQL operation to the database (ARERR 552)
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access 
denied. (SQL Server 17)
*this is the only content of arerror.log, just repeats this message over and 
over.

Content of arsql.log:

  /* Mon Oct 05 
2009 16:56:13.4460 */CONNECT ARSystem, USER ARAdmin
  /* Mon Oct 05 
2009 16:56:30.0740 */*** ERROR ***  [DBNETLIB][ConnectionOpen (Connect()).]SQL 
Server does not exist or access denied. (SQL Server 17)
  /* Mon Oct 05 
2009 16:56:45.0950 */CLOSE DATABASE

Content of arsystem_install_log: Basically, most of the severe errors in the 
install log are related to service not being found/AR System Server not able to 
be started.

Anyone has any ideas?

Regards,
Kali


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Re: BMC Discovery

[patrick zandi]

Works fine,

IT will not use SNMP V3 yet (Still) --
Maybe this 1st Quarter.. Frustration...
--
Also the JAVA is beyond  EOL  !  1.4.2



On Tue, Oct 6, 2009 at 9:57 AM, Davis, David CTR NAVSURFWARCENDIV Crane,
Code 0552  wrote:

> Please keep in mind if you use Telnet your UNIX credentials are being sent
> unencrypted (in the clear and readable).
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
> Sent: Monday, October 05, 2009 17:46
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Discovery
>
> What version are you on?
>
> You should be able to see it when you set up a Discovery Task.
>
> So back to my original question. does your UNIX team block telnet
> connections and only allow SSH?
>
>
>
> Tauf Chowdhury
>
> Analyst, Service Management
>
> Office: 631.858.7765
>
> Mobile:646.483.2779
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Kathy Morris
> Sent: Monday, October 05, 2009 5:41 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Discovery
>
>
>
> **
>
> Yes
>
>
>
> In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time,
> tauf.chowdh...@frx.com writes:
>
>**
>
>When you say BMC Discovery. are you talking about BMC
> Foundation/Topology Discovery?
>
>
>
>Tauf Chowdhury
>
>Analyst, Service Management
>
>Office: 631.858.7765
>
>Mobile:646.483.2779
>
>
>
>
>
>
>
>From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Kathy Morris
>Sent: Monday, October 05, 2009 5:11 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: BMC Discovery
>
>
>
>**
>
>Are you supposed to be able to discover UNIX and Linux with BMC
> Discovery?
>
>
>
>In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time,
> tauf.chowdh...@frx.com writes:
>
>**
>
>How are you running the UNIX discovery? Are you using telnet
> or SSH? If you are using telnet and your UNIX admins have disabled that and
> only allow SSL connections, then you will not be able to discover those
> hosts.
>
>
>
>Tauf Chowdhury
>
>Analyst, Service Management
>
>Office: 631.858.7765
>
>Mobile:646.483.2779
>
>
>
>
>
>
>
>From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
>Sent: Monday, October 05, 2009 4:49 PM
>To: arslist@ARSLIST.ORG
>Subject: BMC Discovery
>
>
>
>**
>
>We are on using BMC Discovery - and we are unable to
> discover Linux, UNIX server info - such as ip address, host name,  etc.   Is
> anyone else able to discover Linux and UNIX servers using BMC Discovery
> Tool?
>
>
>
>
>
>Do we have our environment configured incorrectly?
>
>
>
>
>
>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
> the Answers Are"_
>
>
> 
>
>
>This e-mail and its attachments may contain Forest
> Laboratories, Inc. proprietary information that is privileged, confidential
> or subject to copyright belonging to Forest Laboratories, Inc. This e-mail
> is intended solely for the use of the individual or entity to which it is
> addressed. If you are not the intended recipient of this e-mail, or the
> employee or agent responsible for delivering this e-mail to the intended
> recipient, you are hereby notified that any dissemination, distribution,
> copying or action taken in relation to the contents of and attachments to
> this e-mail is strictly prohibited and may be unlawful. If you have received
> this e-mail in error, please notify the sender immediately and permanently
> delete the original and any copy of this e-mail and any printout.
>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where
> the Answers Are"_
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> 
>
>
>This e-mail and its attachments may contain Forest Laboratories,
> Inc. proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed. If
> you are not the intended recipient of this e-mail, or the employee or agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail 

Re: BMC Discovery

[Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552]

Please keep in mind if you use Telnet your UNIX credentials are being sent 
unencrypted (in the clear and readable). 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, October 05, 2009 17:46
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

What version are you on? 

You should be able to see it when you set up a Discovery Task. 

So back to my original question. does your UNIX team block telnet connections 
and only allow SSH? 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

 

** 

Yes

 

In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time, 
tauf.chowdh...@frx.com writes:

** 

When you say BMC Discovery. are you talking about BMC 
Foundation/Topology Discovery? 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

 

** 

Are you supposed to be able to discover UNIX and Linux with BMC 
Discovery? 

 

In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, 
tauf.chowdh...@frx.com writes:

** 

How are you running the UNIX discovery? Are you using telnet or 
SSH? If you are using telnet and your UNIX admins have disabled that and only 
allow SSL connections, then you will not be able to discover those hosts. 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: BMC Discovery

 

** 

We are on using BMC Discovery - and we are unable to discover 
Linux, UNIX server info - such as ip address, host name,  etc.   Is anyone else 
able to discover Linux and UNIX servers using BMC Discovery Tool?

 

 

Do we have our environment configured incorrectly?

 

 

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Answers Are"_ 





This e-mail and its attachments may contain Forest 
Laboratories, Inc. proprietary information that is privileged, confidential or 
subject to copyright belonging to Forest Laboratories, Inc. This e-mail is 
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addressed. If you are not the intended recipient of this e-mail, or the 
employee or agent responsible for delivering this e-mail to the intended 
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e-mail in error, please notify the sender immediately and permanently delete 
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This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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Re: BMC Discovery

[Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552]

I have used BMC Foundation  to discover several UNIX and Linux boxes 
successfully!  Check your users Guide and note the requirement for UNIX 
systems.  If you have a specific question I would be glad to help.

Regards,
Dave Davis


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, October 05, 2009 17:13
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

** 

When you say BMC Discovery. are you talking about BMC Foundation/Topology 
Discovery? 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Discovery

 

** 

Are you supposed to be able to discover UNIX and Linux with BMC Discovery? 

 

In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, 
tauf.chowdh...@frx.com writes:

** 

How are you running the UNIX discovery? Are you using telnet or SSH? If 
you are using telnet and your UNIX admins have disabled that and only allow SSL 
connections, then you will not be able to discover those hosts. 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, October 05, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: BMC Discovery

 

** 

We are on using BMC Discovery - and we are unable to discover Linux, 
UNIX server info - such as ip address, host name,  etc.   Is anyone else able 
to discover Linux and UNIX servers using BMC Discovery Tool?

 

 

Do we have our environment configured incorrectly?

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 





This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
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not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
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smime.p7s
Description: S/MIME cryptographic signature

Re: Mid-Tier 7.1.0 Patch6 does not re-cache updates

[W Scott Russell]

Try shutting down the offending midtier and clean out the "work" directory
under tomcat.  Then restart the midtier

On Fri, Sep 25, 2009 at 12:55 PM, Shyam Attavar wrote:

> **  Dear Listers,
>
> We are seeing an issue where when users are routed to one mid-tier server
> (from two available mid-tier servers) by a load balancer, they see the
> updates to a field with renamed selection values. However, if users are
> routed to the other mid-tier server by the load balancer, then users don't
> see the updated field selection values.
>
> We have done the following things on the offending server with no success
> in propagating the changes to the mid-tier:
>
>1. we have ensured that the cache persistance bit on mid-tier
>configuration is off (on both servers)
>2. flushed the cache manually
>3. restarted tomcat
>4. rebooted the server
>
> Here's the environment details:
>
>- Two AR System Mid-Tiers - 7.1.0 patch 6 (on RHEL) sitting behind a
>Cisco load balancer
>- Four AR Servers (in a server group) - 7.1.0 patch 6 (on RHEL) sitting
>behind a Cisco load balancer (one server is mostly an admin server, the
>other three are in a round robin load balanced configuration).
>- Four node Oracle RAC in the back end
>- All connected on a GIGE network.
>
> Anyone else seen this issue in the past or currently working to resolve
> this?
>
> I am opening a ticket with BMC as well to see if we can get help. But I
> thought I would check with y'all first.
>
> Any suggestions/comments that can point me in the right direction that I
> might be overlooking.
>
> Thanks in advance,
> --
> Shyam
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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ASP/HTML field with URL link

[Martin, Robert]

Dear List
This is probably an ASP or HTML issue, but it affects Remedy so I'll ask you 
guys.

We have an ASP web page that emails a template to the Remedy system, which 
creates a form (call it Form A) entry.  On both the web page and the form is a 
"Description" field.  If the user enters three lines into the Description 
field, eg
Line 1
Line 2
Line 3
Everything works fine.  The info gets written to the email template and the 
form entry gets created with the correct data in the Description field.

But if the middle line is a url link, eg
Line 1
https://webapps.bmc.com
Line 3
The email template shows an extra carriage return between the 2nd and 3rd lines 
(which may or may not be relevant), and when the form entry gets created all 
you see is "Line 1."

To further complicate things, let's say that workflow from another form 
attempts to read the Form A/Description field, instead of coming back with 
"Line 1," it just gets "x",

It appears that HTML or ASP is adding some extra hidden characters to the 
Description field in order to make it display as a URL link, and that those 
characters are getting written into the Remedy email template, where they are 
hindering Remedy's ability to read and write the data.

Is there some way of ridding the Description field of these hidden characters 
(if indeed this is what is causing the problem) before writing it into the 
email template?

Dwayne Martin
James Madison University
(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)



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Problem installing ARS Server 7.5 on Windows-SQL

[Kali Obsum]

Hi,
 
We're trying to install ARS Server Patch2 on Windows Server 2008
(64-bit) using SQL 2005 (64-bit). App server connects remotely to the DB
server.
 
We've tested the ODBC connection from app server to db server and it
works. We also tried to login using SQL Management Studio in the app
server and we're also able to connect (although in the server name, we
had to specify the port number in order to connect; ex: Server Name:
Servername\Serverinstance, portnumber). After installation fails, we
check the ARSystem db and around 101 tables are created under the db.
 
Content of arerror.log: 
 
390600 : Failure during SQL operation to the database (ARERR 552)
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. (SQL Server 17)
*this is the only content of arerror.log, just repeats this message over
and over.
 
Content of arsql.log:
 
   
  /* Mon Oct 05 2009 16:56:13.4460 */CONNECT ARSystem, USER ARAdmin
   
  /* Mon Oct 05 2009 16:56:30.0740 */*** ERROR ***
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. (SQL Server 17)
   
  /* Mon Oct 05 2009 16:56:45.0950 */CLOSE DATABASE 
 
Content of arsystem_install_log: Basically, most of the severe errors in
the install log are related to service not being found/AR System Server
not able to be started.
 
Anyone has any ideas?
 
Regards,
Kali
 

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