Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

[Vikram Reddy]

Is there any difference in the Set Fields and Push Field actions of
Activelink and Filter?

-
With Regards,
B.Vikram Simha Reddy.
-- 
View this message in context: 
http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27832429.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Drift Management Job Fails - Plugin Server Terminated

[Vivek Sanckar N]

Dear Listers,

We have just installed Drift Mgmt 7.5 and the installation went on smoothly

We are able to run comparison and snapshot jobs, However occasionally job
gives out the status as Failed, with Status Description as Plugin Server
Terminated  (under Job Run history)

Using Drift for the first time. So any help in this regard would be much
appreciated.


Regards,
Vivek

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Re: Question about Atrium Core console on 7.6

[Differ, Alfred W CTR NAVSEA, 210]

No luck yet.  The Atrium Console opens well enough and the little widgets for 
the applications are visible and lead to where they go.  The product catalog 
one even works.  So does the Reconciliation one.  8) 

I am running Tomcat 6.0.24 and java 1.6.0_18.

I'm thinking I messed up a path statement somewhere or a port is blocked 
somewhere.  They run things tight around here.  Does the atrium core console 
talk to the app-tier on a special port (besides the plug-in or regular one used 
by the thick client)?



-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ghatge, Rootuja
Sent: Monday, March 08, 2010 12:50
To: arslist@ARSLIST.ORG
Subject: Re: Question about Atrium Core console on 7.6

Please refer to following knowledge base article related to your problem. 

Problem
Atrium user gets a blank screen while accessing Atrium Core Console or other 
console errors might appear. Right click shows Flashplayer version only.
Send failed or AtriumWidget [ARERROR 9337] or [ARERROR 9391] could be seen as 
well instead of the blank page. 

Product
BMC Atrium Core 7.5 and 7.5.1

Environment
ANY

Solution
Atrium user gets a blank screen while accessing Atrium Core Console or other 
console errors might appear. Right click shows Flashplayer version only.
Send failed or AtriumWidget [ARERROR 9337] or [ARERROR 9391] could be seen as 
well instead of the blank page. 
BMC Atrium Core 7.5 and 7.5.1
 
#1 cause for this - No Data Visualization Server is specified in the AR Midtier 
config pannel. Please check this first. 
Not every aspect in the following steps to solve this will apply. However all 
verifications are important as any of these can play a role in resolving it. 

First verify that the /midtier/atrium dir exists. Cases have been 
reported where the midtier does not create the atrium directory, which contains 
the Atrium Console swf files. This is the #1 source of the blank page.

Under typical installations if the atrium directory is removed then the midtier 
will recreate it when any user clicks the "Atrium Core Console" link from the 
Home page or when the Midtier app server is restarted. 

The blank page or errors related to left over 7.5 GA release (Atrium
Console) can be fixed by :

1. Using the ARUser to check the Default Web path (AR System Setting -> 
Advanced). Make sure it exists and is concluded by a forward slash. For example 
http://myarsystem/arsys/

Update! The following green coded text has been found the most effective step 
in resolution of this issue:

Next go to the Connection Settings tab and in the Midtier Administrator 
Password enter the same value you use to connect to the Midtier configuration 
UI. The default is arsystem. 

Next go to the Mid-Tier Configuration UI and make sure you can login with that 
password. 

Next go and click server settings and click to edit the server that is selected 
for Data Visualization Server and update the password there using the check to 
validate the password. If the change is accepted than the password is accurate. 

At this point you can try to flush the cache and restart the Mid-Tier (Apache 
Tomcat 5.5). After this particular step if you login into the Atrium Core 
console you should see "Get flash" message. 

Click the link and get the Flash from Adobe's website. 

2. Logging out of the AR User tool and back into it (without restarting
tomcat) and then access Atrium Console.

3. In the Internet Explorer click Tools > Internet Options and Delete Cookies, 
Delete Files (with Delete all offline content checked) and under Settings check 
the "Every visit to the page" toggle. Under Advanced tab check the "Do not save 
encrypted page." 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210
Sent: Monday, March 08, 2010 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Question about Atrium Core console on 7.6

Hi all,

I'm trying to open the class manager on the Atrium Core console (ITSM 7.6) and 
getting an unsatisfied link error.  I've looked through the tomcat error log 
and the first exception confuses me a bit.  I don't know what the console is 
doing, so I figure I better ask.  8)

[Flex]  [ERROR] [Message.General] Exception when invoking service:
remoting-service
With message:  Flex Message (flex.messaging.messages.RemotingMessage)
operation = get Root Classes
clientID = 
destination = cmdbclassservice
messageID = 
timestamp = 
timeToLive = 
body = null
hdr(DSId) = 
hdr(DSEndpoint) = my-secure-amf
exception:  flex.messaging.MessageException:  D:\Program Files\BMC
Software\ARSystem\midtier\WEB-INF\lib\cmdbjni21.dll:  Can't find dependent 
libaries

I get a stack trace after this complaining about a Root Cause:
java.lang.UnsatisfiedLinkError:  [exception message from above]

And then another block with t

Re: Custom notification fields

[Rabi Tripathi]

Marcelo,
If this is still relevant...see these filters:
CHG:CSG:NewApprovalNotification-ParseApprovers-NotifySupport`!
CHG:CSG:NewApprovalNotification-ParseApprovers-NotifyNonSupport`!

These need update. In addition, you will have to update...add really...filters 
that look for the field tag (such as #field tag#) for the new field(s) and 
replace them with the value sent by the above filters. Similar to this filter 
you mentioned:
NTE:SHR:TranslateNotificationMessageAPR_135

Good luck.



--- On Tue, 2/16/10, Martinez, Marcelo A  wrote:

> From: Martinez, Marcelo A 
> Subject: Re: Custom notification fields
> To: arslist@ARSLIST.ORG
> Date: Tuesday, February 16, 2010, 11:52 AM
> Rabi,
> Thank you for the doc. I've briefly read it but will look
> at in more detail. 
> I have done almost everything specified in the doc with the
> exception of modifying the filters which push data to the
> NTE:SYS.. control forms. For example:
> 
> Filter NTE:SHR:TranslateNotificationMessageAPR_135
> From: NTE:SYS-Group NT Control ; NTE:SYS-Individual NT
> Control
> Run If: 'Form Name01' = 
> "CHG:ChangeAPDetailSignature"
> Action: Set Fields
> Read From: CURRENT TRANSACTION
> Field Name: z1D Translation Text
> Value: REPLACE($z1D Translation Text$,  "#Ticket ID#",
> $Request ID02 Ticket$)
> 
> My take is that in order for this to work, a filter has
> already pushed the value for "Request ID02 to the two NT
> Control forms. Correct? Well, I need to find out which
> filters are pushing that data so I can add my custom
> fields.
> 
> Thanks for the DOC.
> 
> Marcelo
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]
> On Behalf Of Rabi Tripathi
> Sent: Tuesday, February 16, 2010 10:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Custom notification fields
> 
> Marcelo,
> See this doc:
> http://communities.bmc.com/communities/docs/DOC-8831
> 
> It's a generic document about customizing notifications in
> ITSM. The specific answer you are looking for (fields on
> approval related forms), I suspect, is not there, but it's a
> good reference document and might give you some leads.
> 
> I was a self-described ITSM 7.x notification expert, but I
> haven't touched it in a while and I can't find my old notes
> at the moment. If I locate anything useful, I will send it
> your way.
> 
> Worst case...turn on server side filter logging and trace
> the filters to see which one you need to update. Tedious,
> yes, but it's your ultimate and surefire weapon.
> 
> Regards.
> 
> 
> 
> On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A
> 
> wrote:
> 
>     Looking to add custom fields to Notification
> Message Tag: CHG-APR-ApprovalNTForIndividual
>     Can anyone help in identifying the filters
> which push data from CHG:APDetailSignature to NTE:SYS-NT
> Process Control.
> 
>     I have added my fields to the SYS:Form Field
> Selection form
>     I have updated the filter
> NTE:SHR:TranslateNotificationMessageAPR_135
>     I have added my custom fields to the forms:
> NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ;
> NTE:SYS-Individual NT Control.
>     Need to update filters which push data to the
> control forms.
> 
>     Thanks..
> 
>     Marcelo Martinez
> 
>    
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> 
> 
> 
>       
> 
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> 




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Server recommendation

[Dennis Ruble]

Hello list,
We are planning an AR System/ITSM 7.5/7.6/... upgrade and replatforming 
project for next fiscal year.  I'd like to hear any hardware 
recommendations you might have for our move to Wintel.

Current situation is this:

* - AR System 7.0.1
* - ITSP 4.0(pre-atrium CMDB)
* - 500 incidents/day
* - 20 changes/day
* - 1 problem/day
* - 50,000 CI's in CMDB
* - 200 concurrent users
* - AR System server is HPUX PA-RISC SD32B with 3 cores and 16Gig of RAM
* - Database is Oracle on seperate HPUX Itanium SD and will remain in this 
configuration.

Can anyone recommend a Wintel configuration for the AR System server to 
replace the HPUX server? 

Thanks in advance,

Dennis Ruble
Rockwell Collins

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Re: Intergation Of Remedy with MS Outlook

[Rabi Tripathi]

Sumit, I would take it to be similar to opening a web page and play with the 
"mailto:"; URL syntax to encode "from", "subject" etc. Default mail program in 
the client should open up. See this page for URL examples:
http://email.about.com/library/misc/blmailto_encoder.htm

On windows, Run Process with the following value will open the default mail 
client:
start mailto:

You can try it manually on a command line. If you have  Mid-tier, this won't 
work, as Run Process doesn't work on the web. Plus it of course won't work on 
non-windows machines.

One trick I would try is to create a "View Field" (hidden), and set it to 
"mailto:...";. It should cause the default mail client to open up in Remedy 
User, in any browser, in any OS.

If your users are Windows/Remedy User only, you could also try DDE/OLE instead, 
but the view field solution is the best in my opinion.

Lastly, why Outlook? If they just want to be able to send email from within 
Remedy, have them type the values on a remedy form and use Notify action on a 
filter.

--- On Mon, 3/8/10, Sumit Herwatta  wrote:

> From: Sumit Herwatta 
> Subject: Intergation Of Remedy with MS Outlook
> To: arslist@ARSLIST.ORG
> Date: Monday, March 8, 2010, 5:17 AM
> **
> Hi,
> 
> Is any one have done MS
> outlook integration with Remedy 7.0.1?
> 
> We have to achieve the same for one of
> the requirement that has come across.
> 
> On click  of the BUtton details should be
> Automaticallyy copy to the Outlook mail.Like
> To,From , Subject, mail content etc.
> 
> For any more details required please let me
> know.
> 
> Regards
> 
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
> "Where the Answers Are"_
> 




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Re: [HERD] Reusing the Status Reason field

[Robert Fults]

:D Works now.  Thanks! :D

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu

From: Rabi Tripathi [mailto:rt2...@columbia.edu]
Sent: Sunday, March 07, 2010 10:53 PM
To: Robert Fults
Cc: herd-dispa...@lists.stanford.edu
Subject: RE: [HERD] Reusing the Status Reason field

I just saw your subsequent comment on ARSLIST. This part of the menu qual is 
likely tripping you:
'Form Name' = $SCHEMA$

You need to add records on the form with 'Form Name' field set to name of the 
other form you are trying to have the menu work on.
The easiest way may be to export the records on the form that have 'Form 
Name="HPD:HelpDesk", open the exported file in a text editor and do a 
search/replace to change "HPD:HelpDesk" to name of the other form. Then 
reimport the file, making sure you don't map the request id (or entry id, 
whatever the field with ID 1 is called).



From: herd-dispatch-boun...@mailman.stanford.edu 
[mailto:herd-dispatch-boun...@mailman.stanford.edu] On Behalf Of Robert Fults
Sent: Friday, March 05, 2010 13:24
To: arslist@arslist.org
Cc: herd-dispa...@lists.stanford.edu
Subject: [HERD] Reusing the Status Reason field

I posted this over in BMCDN:

I am trying to reuse the status reason field from IM in a form in order to 
build some dynamic workflow.  I copied over the field and verified that the 
menu was the same.  I also copied over the hidden status reason field and 
duplicated the 2  Active Links (that I could find) that were related to these 
fields.  For some reason I can't get the status reasons to load when I set my 
status to Pending or Resolved.  The ALs were: 
HPD:SHR:OnDisplay_100_SetTempStatusReason and HPD:SHR:SetStatusReason_100.

 What am I missing?  Why is it these issues don't exist with other fields like 
the Assigned Support Group fields?

Any help would be great!
Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu


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Re: Question about Atrium Core console on 7.6

[Ghatge, Rootuja]

Please refer to following knowledge base article related to your problem. 

Problem
Atrium user gets a blank screen while accessing Atrium Core Console or other
console errors might appear. Right click shows Flashplayer version only.
Send failed or AtriumWidget [ARERROR 9337] or [ARERROR 9391] could be seen
as well instead of the blank page. 

Product
BMC Atrium Core 7.5 and 7.5.1

Environment
ANY

Solution
Atrium user gets a blank screen while accessing Atrium Core Console or other
console errors might appear. Right click shows Flashplayer version only.
Send failed or AtriumWidget [ARERROR 9337] or [ARERROR 9391] could be seen
as well instead of the blank page. 
BMC Atrium Core 7.5 and 7.5.1
 
#1 cause for this - No Data Visualization Server is specified in the AR
Midtier config pannel. Please check this first. 
Not every aspect in the following steps to solve this will apply. However
all verifications are important as any of these can play a role in resolving
it. 

First verify that the /midtier/atrium dir exists. Cases have been
reported where the midtier does not create the atrium directory, which
contains the Atrium Console swf files. This is the #1 source of the blank
page.

Under typical installations if the atrium directory is removed then the
midtier will recreate it when any user clicks the "Atrium Core Console" link
from the Home page or when the Midtier app server is restarted. 

The blank page or errors related to left over 7.5 GA release (Atrium
Console) can be fixed by :

1. Using the ARUser to check the Default Web path (AR System Setting ->
Advanced). Make sure it exists and is concluded by a forward slash. For
example http://myarsystem/arsys/

Update! The following green coded text has been found the most effective
step in resolution of this issue:

Next go to the Connection Settings tab and in the Midtier Administrator
Password enter the same value you use to connect to the Midtier
configuration UI. The default is arsystem. 

Next go to the Mid-Tier Configuration UI and make sure you can login with
that password. 

Next go and click server settings and click to edit the server that is
selected for Data Visualization Server and update the password there using
the check to validate the password. If the change is accepted than the
password is accurate. 

At this point you can try to flush the cache and restart the Mid-Tier
(Apache
Tomcat 5.5). After this particular step if you login into the Atrium Core
console you should see "Get flash" message. 

Click the link and get the Flash from Adobe's website. 

2. Logging out of the AR User tool and back into it (without restarting
tomcat) and then access Atrium Console.

3. In the Internet Explorer click Tools > Internet Options and Delete
Cookies, Delete Files (with Delete all offline content checked) and under
Settings check the "Every visit to the page" toggle. Under Advanced tab
check the "Do not save encrypted page." 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210
Sent: Monday, March 08, 2010 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Question about Atrium Core console on 7.6

Hi all,

I'm trying to open the class manager on the Atrium Core console (ITSM 7.6)
and getting an unsatisfied link error.  I've looked through the tomcat error
log and the first exception confuses me a bit.  I don't know what the
console is doing, so I figure I better ask.  8)

[Flex]  [ERROR] [Message.General] Exception when invoking service:
remoting-service
With message:  Flex Message (flex.messaging.messages.RemotingMessage)
operation = get Root Classes
clientID = 
destination = cmdbclassservice
messageID = 
timestamp = 
timeToLive = 
body = null
hdr(DSId) = 
hdr(DSEndpoint) = my-secure-amf
exception:  flex.messaging.MessageException:  D:\Program Files\BMC
Software\ARSystem\midtier\WEB-INF\lib\cmdbjni21.dll:  Can't find dependent
libaries

I get a stack trace after this complaining about a Root Cause:
java.lang.UnsatisfiedLinkError:  [exception message from above]

And then another block with the error reply after I OK the error message
dialog (nothing new here).


The cmdbjni21.dll library is in that directory on my mid-tier and the path
variable includes that directory (windows 2003 as my OS).  

So...  What is 'remoting service'?
Does this look like an error in some other dependent library?  Is the
midtier trying to set up something else?
If I do this thing a few times I eventually get complaints that it can't
initialize a CMDBProxy class (NoClassDefFound exception).

Anyone have any ideas on how I can put and end to this error?  What is the
viewer trying to do when I open the class manager and get this message?




-al


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Re: Run Process Active Link

[Nall, Roger]

Jarl,

This is not in my conf file. This would mean that Active Links can run from any 
directory, at least according to the Configuration manual.

Thanks,

Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Sunday, February 28, 2010 7:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Run Process Active Link

Check if this settings are set in ar.conf:
Active-Link-Dir:

The directory where active link server run processes are stored. Only
commands located in the specified directory can be run. This is a
security feature that makes sure clients or API programs can use only
a safe set of server processes.

--
Jarl


2010/2/27 Nall, Roger :
> **
>
> LJ,
>
>
>
> Still nothing happens:
>
>
>
> Checking Test IHLR (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Run Process
>
>  @@: 76\9\Test
> IHLR\0\3\0\1267226336\0\0\\38\3\720001184\0\720001185\0\72429\0\\
>
>  Run Process on server
>
>    Server: psdvrem1
>
>        Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>   Success
>
>
>
> Is it possible to that Remedy does not have permissions to use the command
> line? If so, how does one set permissions?
>
>
>
> Thanks,
>
>
>
> Roger Nall
>
> Manager, SA Business Intelligence/Remedy
>
> Desk Phone: 972-464-3712
>
> Mobile: 973-652-6723
>
> http://saintake.t-mobile.com/interfaces/default.aspx
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Friday, February 26, 2010 4:54 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Run Process Active Link
>
>
>
> **
>
> nolike this
>
>
>
>    Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
> Sent: Friday, February 26, 2010 3:50 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Run Process Active Link
>
> **
>
> Like this:
>
>
>
> Checking Test IHLR (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Run Process
>
>  @@: 76\9\Test
> IHLR\0\3\0\1267224456\0\0\\38\3\720001184\0\720001185\0\72429\0\\
>
>  Run Process on server
>
>    Server: psdvrem1
>
>    Process: cmd /C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>   Success
>
>
>
> Roger Nall
>
> Manager, SA Business Intelligence/Remedy
>
> Desk Phone: 972-464-3712
>
> Mobile: 973-652-6723
>
> http://saintake.t-mobile.com/interfaces/default.aspx
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Friday, February 26, 2010 4:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Run Process Active Link
>
>
>
> **
>
> Roger,
>
> try making your run process
>
>
>
> @@:cmd /c 
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
> Sent: Friday, February 26, 2010 2:51 PM
> To: arslist@ARSLIST.ORG
> Subject: Run Process Active Link
>
> **
>
> Hello All,
>
>
>
> ARS 7.1 patch 4
>
> SQL 2K
>
> WIN 2003
>
>
>
>
>
> I have a Run Process active link that passes three parameters. We are
> executing a .bat file that uses a Corba client to query an external
> application and inserts the returned data in an external table which Remedy
> them pulls into a trouble ticket.
>
>
>
> I can log into the server and execute the .bat file from the command line
> with no problems. However when trying to execute from a button in Remedy
> nothing happens. The active link fires:
>
>
>
> Checking Test IHLR (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Run Process
>
>  @@: 76\9\Test
> IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\72429\0\\
>
>  Run Process on server
>
>    Server: psdvrem1
>
>    Process: C:\IHLR\remedyihlr\remedyihlr.bat
> 310260913288392 55 2063310278
>
>   Success
>
>
>
> The permissions on the .bat file are set correctly Administrators,
> Authenticated Users and SYSTEM with full control.
>
>
>
> I am stumped. Looking for ideas.
>
>
>
> Thanks,
>
>
>
> Roger Nall
>
> Manager, SA Business Intelligence/Remedy
>
> Desk Phone: 972-464-3712
>
> Mobile: 973-652-6723
>
> http://saintake.t-mobile.com/interfaces/default.aspx
>
>
>
>
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sp

Job: Downtown DC - Government - Remedy Architect

[Kitchen, Joshua]

Dear ARSLIST,

 

HAVE A GREAT WEEK, here is what I have going on right now:

 

1) 

Remedy Architect

Have to work W2

No Telecommute

US Citizens Only

Washington DC

 

7.6 ITSM Install/Upgrade

6 Month duration

Atrium Discovery/Atrium Asset/Atrium CMDB critical!

Bachelors Degree

 

 

 

 

2)

Junior Remedy Developer

No Telecommute

US Citizens Only - will process for clearance (DOD Secret)

Washington DC

 

7.1 ITSM Suite

Coach able college grad who has minor exposure to remedy

Permanent Position with Kforce, Inc.

 

 

Respectfully,

Joshua Kitchen
Senior Recruiter  |  Kforce Federal 
Direct :  937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com
  | www.govtrecruiter.com
  
Great People = Great Results

Confidentiality Notice: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original.

 

 


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Re: CMDB Implementation for Remedy

[Roger Justice]

2.1 or 7.5?


-Original Message-
From: Remedy Muse 
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 8, 2010 2:32 pm
Subject: CMDB Implementation for Remedy


** I know it's going to take a few hours to install it.  And no 
information has been provided, or action plan, etc.  How much time do 
y'all think it's going to take to implement it.  First time doer.



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CMDB Implementation for Remedy

[Remedy Muse]

I know it's going to take a few hours to install it.  And no information has 
been provided, or action plan, etc.  How much time do y'all think it's going to 
take to implement it.  First time doer.



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Question about Atrium Core console on 7.6

[Differ, Alfred W CTR NAVSEA, 210]

Hi all,

I'm trying to open the class manager on the Atrium Core console (ITSM 7.6) and 
getting an unsatisfied link error.  I've looked through the tomcat error log 
and the first exception confuses me a bit.  I don't know what the console is 
doing, so I figure I better ask.  8)

[Flex]  [ERROR] [Message.General] Exception when invoking service: 
remoting-service
With message:  Flex Message (flex.messaging.messages.RemotingMessage)
operation = get Root Classes
clientID = 
destination = cmdbclassservice
messageID = 
timestamp = 
timeToLive = 
body = null
hdr(DSId) = 
hdr(DSEndpoint) = my-secure-amf
exception:  flex.messaging.MessageException:  D:\Program Files\BMC 
Software\ARSystem\midtier\WEB-INF\lib\cmdbjni21.dll:  Can't find dependent 
libaries

I get a stack trace after this complaining about a Root Cause: 
java.lang.UnsatisfiedLinkError:  [exception message from above]

And then another block with the error reply after I OK the error message dialog 
(nothing new here).


The cmdbjni21.dll library is in that directory on my mid-tier and the path 
variable includes that directory (windows 2003 as my OS).  

So...  What is 'remoting service'?
Does this look like an error in some other dependent library?  Is the midtier 
trying to set up something else?
If I do this thing a few times I eventually get complaints that it can't 
initialize a CMDBProxy class (NoClassDefFound exception).

Anyone have any ideas on how I can put and end to this error?  What is the 
viewer trying to do when I open the class manager and get this message?




-al

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Description: S/MIME cryptographic signature

Re: ARS 7.5 Patches for a new install

[Roger Justice]

Patch 4 is inclusive. If this is the first time you have installed 7.5 
be sure to use the custom install to select what you want installed.



-Original Message-
From: Pierson, Shawn 
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 8, 2010 2:06 pm
Subject: ARS 7.5 Patches for a new install


**
Good afternoon,
 
I wanted to see if there is any undocumented best practice for a 7.5 
upgrade in terms of what ARS patches to install.  Normally I would just 
go straight to the highest level, but lately BMC hasn’t been making all 
of their patches all-inclusive like they used to so I don’t want to 
miss out on anything and run into problems.

 
Thanks,
 
Shawn Pierson
Remedy Developer | Southern Union
 
 
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ARS 7.5 Patches for a new install

[Pierson, Shawn]

Good afternoon,

I wanted to see if there is any undocumented best practice for a 7.5 upgrade in 
terms of what ARS patches to install.  Normally I would just go straight to the 
highest level, but lately BMC hasn't been making all of their patches 
all-inclusive like they used to so I don't want to miss out on anything and run 
into problems.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



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Re: Refreshing the DB for ITSM 7.1.0

[Sabyson Fernandes]

Hi Shyam,

Sorry, I mis-understood what you were looking for. I have worked at a few sites 
where the DB copy was mainly done so that the test environment had production 
data to be tested with. Sorry, but at least you know of rrrchive if you didn't 
earlier.

For DB copies with ITSM 7.0.3 (AIE, Incident, Problem, Change, Asset and CMDB) 
these are the tables that I am aware of that hold server name references. I had 
written a stored procedure that took a search string and traversed through all 
tables and columns within the tables of a specific database and returned the 
table name followed with the column name. This gave me the tables and columns 
referenced below. 

Report (field name: Server)
BMC.CORE.CONFIG:BMC_FederatedInterface_ (Field name: ARServerName)
EIE:ApplicationSettings (field name: Help File Path)
EIE:DataExchange (field names: Instance Name, zTmpInstanceAlias)
EIE:BackUpLoadFlag (field names: Host, Internal Instance Name,InstanceName)
EIEORA:RuleHelper (field name: Path) - holds the path to the EIE bin directory 
so may or may not have the server name referenced here depending on how you did 
your install.
CAI:AppRegistry (field name: Server)

In addition to these there are also meta-data tables like field_table etc. that 
may need server references removed. 

Hope this helps.

Saby

 
From:Action Request System 
>>discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of 
>> Shyam Attavar
>>Sent: Friday, March 05, 2010 2:00 
>>PM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: Refreshing the 
>>DB for ITSM 7.1.0
>> 
>>** 
>>Thanks for the suggestion 
>>Saby,
>>
>>But I am looking for a way to move customizations only and not 
>>the data. 
>>
>>Thanks to Joe D'Souza for his suggestion and I will most 
>>likely be using that for our 
>>needs.
>>
>>Regards,
>>--
>>Shyam
>> 
>>

 
>>From:Sabyson Fernandes 
>>
>>To: arslist@ARSLIST.ORG
>>Sent: >>Fri, March 5, 2010 6:08:39 AM
>>Subject: Re: Refreshing the DB for 
>>ITSM 7.1.0
>>
>>** 
>>Hi Shyam,
>>
>>Have you looked into rrrChive? Its a 
>>great utility for copying over data from one server to another. I use it 
>>currently for copying data from a production server to a archive server 
>> and 
>>will shortly be using it to copy production data to our UAT environment 
>> so 
>>that users can test enhancements/fixes with production data. 
>> 
>>
>>Regards,
>>Saby
>> 
>>

 
>>From:Shyam Attavar 
>>
>>To: >>arslist@ARSLIST.ORG
>>Sent: Thu, March 4, 2010 4:59:45 
>>PM
>>Subject: Refreshing the DB for ITSM 7.1.0
>>
>>** 
>>Dear Listers,
>>
>>I 
>>have a need to refresh the production database back onto a test 
>> environment 
>>we are building. Since there have been quite a few customizations, we 
>> would 
>>like to get to a point where we can start leveraging the Test environment 
>>without having to individually migrate the customizations over. 
>>
>>If 
>>refreshing the DB from production environment is considered risky due to 
>> the 
>>various notifications, escalations and approvals that might be pending, 
>> we 
>>can even refresh from our development server. 
>>
>>Here's the 
>>environment:
>>ITSM 7.1.0 (except SRM)
>>ARS 7.1.0 Patch 6 running in a 
>>server group with four nodes on RHEL
>>Oracle 10gR3 RAC running on 
>>RHEL
>>
>>Has anyone attempted something like this and has been 
>>comfortable with the refresh process. I have done this in the past on 
>> ITSM 
>>6.x running on Oracle. I do realize exporting the ARADMIN schema from one 
>>instance and importing into another instance would get me started. 
>> However, 
>>I am more concerned with the data driven nature of ITSM 7.1.0 and there 
>> is 
>>more to the refresh process than meets the eye. 
>>
>>I have never 
>>attempted this on ITSM 7.1.0 - hence my concern and posting to the 
>>list.
>>
>>Any words of advice, things "to do", things "not to do", things 
>>to "watch out for", or not do this at all. 
>>
>>Any feedback is 
>>welcome.
>>
>>Thanks in 
>>advance,
>>--
>>Shyam_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
>>Are"_ 



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Re: Reusing the Status Reason field

[Lyle Taylor]

If you follow the existing implementation, it's not more dynamic now than if 
you manually enter all the values in a drop-down list, because that's really 
how it's implemented.  Any time you want to add or change a value to the 
existing list, you both need to add it to the config form, and add it to the 
hidden status reason field, which is a selection field.  If you fail to add a 
value to the selection field, you can't use it.  It will show up in the menu, 
but it won't save.

I would recommend not trying to implement it the same way that ITSM does it.  
Instead, figure out the essentials of the menu qualification, adapt it for your 
new form, and drop the hidden status reason field.  Don't copy over the 
workflow related to setting the hidden status reason field.  If you display the 
visible status reason character field as a drop down list, then you won't have 
people entering invalid values in the field.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Saturday, March 06, 2010 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reusing the Status Reason field

**

Yes, I just copied the fields to a different form, didn't alter IM at all.  I 
looked at the SYS:Status Reason Menu Items form, and I am still trying to 
figure out why the menu won't load.  If I load a different menu it works, but 
is missing some of the items I need from the Incident form.  I could load the 
values into a drop-down list manually, but it wouldn't be very dynamic that way.

-Rob

From: Thad K Esser [tkes...@regence.com]
Sent: Friday, March 05, 2010 1:48 PM
Subject: Re: Reusing the Status Reason field
**
I think he's trying to add the status reason functionality to a completely 
different form, not repurpose its use on Incident.

Robert, have you looked at the "SYS:Status Reason Menu Items" forms.  The 
records there control the values in the display-only version of the menu (and 
are form-specific) and have to match the attributes of the hidden field.

Thad Esser
Remedy Developer

From:

Rick Cook 

To:

arslist@ARSLIST.ORG

Date:

03/05/2010 10:27 AM

Subject:

Re: Reusing the Status Reason field

Sent by:

"Action Request System discussion list(ARSList)" 






**
Do NOT repurpose fields in ITSM. You are only starting to see the reasons why 
it is a bad idea.

Rick

From: Robert Fults 
Date: Fri, 5 Mar 2010 13:24:13 -0500
To: 
Subject: Reusing the Status Reason field
I posted this over in BMCDN:

I am trying to reuse the status reason field from IM in a form in order to 
build some dynamic workflow.  I copied over the field and verified that the 
menu was the same.  I also copied over the hidden status reason field and 
duplicated the 2  Active Links (that I could find) that were related to these 
fields.  For some reason I can't get the status reasons to load when I set my 
status to Pending or Resolved.  The ALs were: 
HPD:SHR:OnDisplay_100_SetTempStatusReason and HPD:SHR:SetStatusReason_100.

 What am I missing?  Why is it these issues don't exist with other fields like 
the Assigned Support Group fields?

Any help would be great!
Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu


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Re: Filter error when adding Remedy user SOLVED

[Joe DeSouza]

Cool.. Glad to be of help.

Cheers

Joe

On Mon Mar 8th, 2010 5:45 AM PST Martin, Dwayne wrote:

>Thanks for the suggestion, Joe.  It sparked another idea.
>True, the offending filter wasn't in the Admin Tool filter list, but it was in 
>the User form Login Name field Related Workflow.  So I opened it and tried 
>disabling it, but still got the "Form not found" error.  (You can't even 
>disable a filter if it can't find the form it is pushing to.) Fortunately I 
>had exported a definition of the SHR:People form before deleting it, so I 
>re-imported it, disabled the filter, deleted SHR:People, and now I can add new 
>users to the User form.
>Thanks again,
>Dwayne
>
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>Sent: Friday, March 05, 2010 6:17 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Filter error when adding Remedy user
>
>**
>Try deleting that record from the filter table and all other entries 
>filter_ tables that have the same filter Id and then cache the server..
>
>However before doing this, backup the database just in case that breaks 
>something else..
>
>Also since you encountered an error such as this, I would run queries on the 
>database to check of there are other workflow objects that exist that are tied 
>to schemaid's that do not exist, and evaluate on case to case basis whether 
>they ought to be deleted.
>
>However if you find that the workflow you find is shared between forms, some 
>of which still exist on the server, things change a little.. Make sure that 
>your query considers that it is querying for filters that are not shared 
>between forms. Clean those first.. If there are workflow objects that are 
>shared and is referencing a deleted form, things change a little... Then you 
>need to only remove the mapping record.. and not any other..
>
>Joe
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org]on Behalf Of Martin, Robert
>Sent: Friday, March 05, 2010 4:22 PM
>To: arslist@ARSLIST.ORG
>Subject: Filter error when adding Remedy user
>**
>Dear List,
>We owned the Asset Management module and deleted it, but its ghost lives on.
>Now when we add a new user to the User form, we get "ARERR [303] Form does not 
>exist on server."
>The filter log shows that "COM:PGP-SyncUserToPeopleAdd01" is trying to push 
>the new user to the "SHR:People" form which no longer exist.  But 
>"COM:PGP-SyncUserToPeopleAdd01" is not in the Admin tool list of filters.  It 
>is, however, in the Filter table.
>Would there be any unforeseen consequences of deleting the filter record from 
>the Filter, plus the other filter tables?
>(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)
>Dwayne Martin
>James Madison University
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>
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Re: Active Link Question

[Mayfield, Andy L.]

We use it to assign Groups and Technicians.   We have a "Work Action" field 
with options like, "Assign to Group", "Assign to Tech Same Group", "Assign to 
Tech New Group", etc.   Based on what you select, a list of groups, techs 
or groups/techs appear.

This is the only place that I can think of where we display a list. 

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Monday, March 08, 2010 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link Question

If you are sure you need a list you need to do additional workflow that 
will open the form and mosify what you need. It is unusual to need to 
set an AL to display a list.


-Original Message-
From: Mayfield, Andy L. 
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 8, 2010 10:59 am
Subject: Active Link Question


When performing a Set Field action from an AL, I have it set to "if 
multiple
requests match" - Display a List.   Is there a way to dictate the order 
in which
this list is displayed?  I can't figure out how it's determining the 
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Re: Active Link Question

[Mayfield, Andy L.]

Thanks for all the quick responses. Given the number and speed at which I 
received them, I feel like I should have known that already (-:



Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt
Sent: Monday, March 08, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link Question

Andy,

If memory serves, it uses the default sort order of the target form.

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Monday, March 08, 2010 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Active Link Question

When performing a Set Field action from an AL, I have it set to "if multiple
requests match" - Display a List.   Is there a way to dictate the order in
which this list is displayed?  I can't figure out how it's determining the
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


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Re: Active Link Question

[Matt Reinfeldt]

Andy,

If memory serves, it uses the default sort order of the target form.

Good luck,

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Monday, March 08, 2010 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Active Link Question

When performing a Set Field action from an AL, I have it set to "if multiple
requests match" - Display a List.   Is there a way to dictate the order in
which this list is displayed?  I can't figure out how it's determining the
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


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Re: Active Link Question

[Roger Justice]

If you are sure you need a list you need to do additional workflow that 
will open the form and mosify what you need. It is unusual to need to 
set an AL to display a list.



-Original Message-
From: Mayfield, Andy L. 
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 8, 2010 10:59 am
Subject: Active Link Question


When performing a Set Field action from an AL, I have it set to "if 
multiple
requests match" - Display a List.   Is there a way to dictate the order 
in which
this list is displayed?  I can't figure out how it's determining the 
order.


Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Re: Active Link Question

[Charles Baldi]

It comes out in the sort order defined for the form.

Regards,
Chuck Baldi

On Mon, Mar 8, 2010 at 10:59 AM, Mayfield, Andy L.
 wrote:
> When performing a Set Field action from an AL, I have it set to "if multiple 
> requests match" - Display a List.   Is there a way to dictate the order in 
> which this list is displayed?  I can't figure out how it's determining the 
> order.
>
> Thanks,
>
> Andy L. Mayfield
> Sr. Protection & Control Technician
> Alabama Power Company
> Office: 205-226-1805
> Cell: 205-288-9140
> SoLinc: 10*19140
>
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Re: Active Link Question

[Grooms, Frederick W]

It should be using the default sort order of the form you are reading the data 
from

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Monday, March 08, 2010 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Active Link Question

When performing a Set Field action from an AL, I have it set to "if multiple 
requests match" - Display a List.   Is there a way to dictate the order in 
which this list is displayed?  I can't figure out how it's determining the 
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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AW: Active Link Question

[Conny Martin]

"Form" -> "Form Properties" -> "Sort"

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Mayfield, Andy L.
Gesendet: Montag, 8. März 2010 17:00
An: arslist@ARSLIST.ORG
Betreff: Active Link Question

When performing a Set Field action from an AL, I have it set to "if multiple 
requests match" - Display a List.   Is there a way to dictate the order in 
which this list is displayed?  I can't figure out how it's determining the 
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Active Link Question

[Mayfield, Andy L.]

When performing a Set Field action from an AL, I have it set to "if multiple 
requests match" - Display a List.   Is there a way to dictate the order in 
which this list is displayed?  I can't figure out how it's determining the 
order.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Re: Refreshing the DB for ITSM 7.1.0

[John Kelley]

We refresh our DEV and TEST environment frequently.
We want our Test environment most like production to reduce issues, come 
time moving DEV customizations over it makes it more thorough.
If they fail in TEST they will fail in production,  or at least you can 
get your steps noted and mastered for the import to production.
Here are the steps I take.

Steps prior to a DB refresh
1:  Export the Licenses to a file.
2:  Note Email mailbox configurations and settings.  (server user and 
password, etc)

Steps after a DB refresh
1:  Copy Production REMEDY DB  to Server B on correct port (our Oracle DBA 
does this step)
2:  Restart AR Service
3:  Reimport the correct ARSYSTEM.LIC file from Backup License file done 
in Steps prior to a DB refresh.
4:  Change the Server Name information on forms CAI Application Registry,  
CMS Configuration Management
5:  Change AR system Email Mailbox Configuration ? Change the incoming 
configuration server user to correct Test or DEV mail user and password. 
Double check the Outgoing mailbox address to make sure it reflects the 
TEST email instead of PROD.
6:  SYS:Attachments form ? Change the Survey Link to show correct server 
names.
7:  AP:Notifications  - Check any custom notifications with Server links..
8:  EIE:Applications Settings form
9:  Restart all Services that are automatic.
Don't forget Midtier
10:  Log into the Midtier Configuration console and Flush Cache.

Hopefully this helps. 
JK







Pat Zandi  
Sent by: "Action Request System discussion list(ARSList)" 

03/06/2010 07:36 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Refreshing the DB for ITSM 7.1.0






** 
Good thing ur not using srm the only way we have found to move stuff is db 
level.  Migrator and def files do not work.   Pain pain pain

Sent from my iPhone

On Mar 6, 2010, at 1:49 AM, Joe D'Souza  wrote:

** 
I meant it always helps (and not never helps) in my last significant 
paragraph in my previous mail.. Friday night.. that's my excuse..
 
Joe
-Original Message-
From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Saturday, March 06, 2010 1:43 AM
To: ARS Discussion List
Subject: RE: Refreshing the DB for ITSM 7.1.0

Shyam,
 
There is no real formal list to such forms if you ask me. It really 
depends on what you got installed.
 
I wish every application really did have that kind of a list *you would 
think that this should have been a part of admin documentation* but 
welcome to the real world. The real world is that there are some obvious 
areas you should be looking at, in terms of form data such as AIE 
configuration SRM configuration, etc.
 
The rest is like fire fighting. Fire fighters do not get a documented list 
of steps you should be performing to complete their rescue operation. Its 
just enough to expect problems for a while - you can only hope that the 
precautions you have taken based on your knowledge and that of what others 
had to share so far have minimized the occurrences of those problems.. A 
similar thread this month listed some data forms.. That should be a good 
beginning point to reduce these problems by about 75 to 80%. Maybe 100..
 
But it never helps to screen definitions by taking def files and looking 
for hard coded server references even while you nail things down on 
application /configuration data. In my experience XML exports are ideal 
for this, as you can replace server references found with @ directly 
without really having to account for the string length. In fact I rely 
solely on XML exports ever since I realized with one of the team I have 
worked with in the past, that it is a really safe and ideal way of doing 
so..
 
Hope this helps
 
Cheers
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar
Sent: Friday, March 05, 2010 9:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refreshing the DB for ITSM 7.1.0

** 
Chris,

I would still be interested to know the LONG list of places to update that 
you refer to in your response. 

Would it be possible to share that information?

Thanks,
--
Shyam


From: strauss 
To: arslist@ARSLIST.ORG
Sent: Fri, March 5, 2010 12:17:11 PM
Subject: Re: Refreshing the DB for ITSM 7.1.0

** 
Customizations to the app are best moved with Migrator.  You can build a 
fresh test server, migrate the customizations to it from development or 
production, then apply a patch or run an upgrade to see how it affects 
those customizations.  Then later you can apply the same patch (or 
upgrade, but good luck with that) to development or production and then 
migrate the customizations back over from test.
 
Typically I refresh development from production by restoring the db from a 
backup of production.  Then there is a LONG list of places you have to 
update the clone on development to remove server and mid-tier references 
to the production environment (and remove notifications that are waiting 
to go out).  Next 

Re: ars 7.5 client / admintool - devstudio - Installation issues

[patrick zandi]

Hey,
We have done this to 4 different desktops/laptops -- all are the same (2
issues).
Tried to bring up the java console so we can see what is going on.. did not
really do anything.
Found a firewall prompt that java was not allowed and unblocked it.. but it
is doing this everytime.
Also we do not have command prompt tools even as admin, it is in a different
location.. so there are a few possible issues here. The same patches install
on a non-hardend desktop/laptop -- like mine at home just fine..  We have
tried Patch 3 and patch 4.. 1 person tried patch 0 but no difference.

strange.. It must be something simple..

On Sun, Mar 7, 2010 at 8:04 PM, Boyd, Rebecca E.  wrote:

> **
>
> This is what  I did for installation issues:
>
>
>
> 1.   Go to c:\temp & delete any temp files left by the Remedy
> installer. Try the install again.
>
> 2.   If it still doesn’t work, repeat step 1. Copy the install folder
> to a different location & try again.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jason Miller
> *Sent:* Thursday, March 04, 2010 2:54 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation
> issues
>
>
>
> ** We have installed DS on many Win 2008 64 bit servers and a few Win7 64
> bit computers without any issue.  It does require a 32 bit jvm though.
>
> Jason
>
> On Thu, Mar 4, 2010 at 11:44 AM, strauss  wrote:
>
> **
>
> I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on
> Windows 7 x64 on a Parallels VM – so far without issue (but I haven’t done
> that much with it yet except explore ITSM 7.6).  I haven’t patched it up to
> 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit).
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Thursday, March 04, 2010 1:16 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation
> issues
>
>
>
> **
>
> Are you saying this only runs on a 32bit Architecture? Do they even sell
> those anymore?
>
>
>
> if you are saying 64bit OS, which I think what you are saying..
>
> then "no" is definately the answer.
>
>
>
> So it is something else.
>
> On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor  wrote:
>
> **
>
> The installer is just a basic Java app, so I wouldn’t expect hardening to
> be an issue (I suppose it may depend on what was done to harden it,
> though).  Is it a 32 or 64-bit machine?  If it’s 64-bit, that could be a
> problem.  Otherwise, what version of the Java JVM are you using?  You should
> ensure that it is at least a later version of 1.5 or 1.6.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Thursday, March 04, 2010 11:24 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation
> issues
>
>
>
> **
>
> I have tested Patch 03 and patch 04 -- same issues exactly.
>
> OS XP desktop
>
> Does it use some special COM+ functionality or something that is normally
> blocked, in a hardended enviorment.
>
> On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor 
> wrote:
>
> **
>
> Which patch level are you installing, and what OS are you installing it
> onto?
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Thursday, March 04, 2010 8:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ars 7.5 client / admintool - devstudio - Installation issues
>
>
>
> **
>
> Hello,
>
> I would like to know if anyone is having installation issues specifically
> toward the admintool for 7.6.
>
> We have seen zero bites availible issues, and other issues with running
> through the complete installation questions, then it starts to install and
> at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS
> side, Nothing Obvious at all. I know I am dealing with a more hardend box
> than most, because is seems to work on a home PC fine. Just wondering if
> anyone else out there has this and has some methods of work around. We
> contacted support and got the list of standard questions from a playbook,
> but they have no clue. I will continue on my own, but just asking for the
> sake of saving some time.
>
> --
> Patrick Zandi
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
>
> NOTICE: This email message is for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy all
> 

Re: Filter error when adding Remedy user SOLVED

[Martin, Dwayne]

Thanks for the suggestion, Joe.  It sparked another idea.
True, the offending filter wasn't in the Admin Tool filter list, but it was in 
the User form Login Name field Related Workflow.  So I opened it and tried 
disabling it, but still got the "Form not found" error.  (You can't even 
disable a filter if it can't find the form it is pushing to.) Fortunately I had 
exported a definition of the SHR:People form before deleting it, so I 
re-imported it, disabled the filter, deleted SHR:People, and now I can add new 
users to the User form.
Thanks again,
Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, March 05, 2010 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter error when adding Remedy user

**
Try deleting that record from the filter table and all other entries 
filter_ tables that have the same filter Id and then cache the server..

However before doing this, backup the database just in case that breaks 
something else..

Also since you encountered an error such as this, I would run queries on the 
database to check of there are other workflow objects that exist that are tied 
to schemaid's that do not exist, and evaluate on case to case basis whether 
they ought to be deleted.

However if you find that the workflow you find is shared between forms, some of 
which still exist on the server, things change a little.. Make sure that your 
query considers that it is querying for filters that are not shared between 
forms. Clean those first.. If there are workflow objects that are shared and is 
referencing a deleted form, things change a little... Then you need to only 
remove the mapping record.. and not any other..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Martin, Robert
Sent: Friday, March 05, 2010 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Filter error when adding Remedy user
**
Dear List,
We owned the Asset Management module and deleted it, but its ghost lives on.
Now when we add a new user to the User form, we get "ARERR [303] Form does not 
exist on server."
The filter log shows that "COM:PGP-SyncUserToPeopleAdd01" is trying to push the 
new user to the "SHR:People" form which no longer exist.  But 
"COM:PGP-SyncUserToPeopleAdd01" is not in the Admin tool list of filters.  It 
is, however, in the Filter table.
Would there be any unforeseen consequences of deleting the filter record from 
the Filter, plus the other filter tables?
(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)
Dwayne Martin
James Madison University
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Intergation Of Remedy with MS Outlook

[Sumit Herwatta]

Hi,

Is any one have done MS outlook integration with Remedy 7.0.1?

We have to achieve the same for one of the requirement that has come across.

On click  of the BUtton details should be Automaticallyy copy to the Outlook
mail.
Like To,From , Subject, mail content etc.


For any more details required please let me know.

Regards

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Re: ars 7.5 client / admintool - devstudio - Installation issues

[Boyd, Rebecca E.]

This is what  I did for installation issues:

 

1.   Go to c:\temp & delete any temp files left by the Remedy
installer. Try the install again.

2.   If it still doesn't work, repeat step 1. Copy the install
folder to a different location & try again.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Thursday, March 04, 2010 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ars 7.5 client / admintool - devstudio - Installation
issues

 

** We have installed DS on many Win 2008 64 bit servers and a few Win7
64 bit computers without any issue.  It does require a 32 bit jvm
though.

Jason

On Thu, Mar 4, 2010 at 11:44 AM, strauss  wrote:

** 

I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on
Windows 7 x64 on a Parallels VM - so far without issue (but I haven't
done that much with it yet except explore ITSM 7.6).  I haven't patched
it up to 004 yet ( I have gone to 004 without issue on XP and Vista,
both 32-bit).

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Thursday, March 04, 2010 1:16 PM


To: arslist@ARSLIST.ORG
Subject: Re: ars 7.5 client / admintool - devstudio - Installation
issues

 

** 

Are you saying this only runs on a 32bit Architecture? Do they even sell
those anymore?

 

if you are saying 64bit OS, which I think what you are saying..

then "no" is definately the answer.

 

So it is something else.

On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor 
wrote:

** 

The installer is just a basic Java app, so I wouldn't expect hardening
to be an issue (I suppose it may depend on what was done to harden it,
though).  Is it a 32 or 64-bit machine?  If it's 64-bit, that could be a
problem.  Otherwise, what version of the Java JVM are you using?  You
should ensure that it is at least a later version of 1.5 or 1.6.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Thursday, March 04, 2010 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ars 7.5 client / admintool - devstudio - Installation
issues

 

** 

I have tested Patch 03 and patch 04 -- same issues exactly.

OS XP desktop

Does it use some special COM+ functionality or something that is
normally blocked, in a hardended enviorment.

On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor 
wrote:

** 

Which patch level are you installing, and what OS are you installing it
onto?

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Thursday, March 04, 2010 8:37 AM
To: arslist@ARSLIST.ORG
Subject: ars 7.5 client / admintool - devstudio - Installation issues

 

** 

Hello,

I would like to know if anyone is having installation issues
specifically toward the admintool for 7.6.

We have seen zero bites availible issues, and other issues with running
through the complete installation questions, then it starts to install
and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in
the OS side, Nothing Obvious at all. I know I am dealing with a more
hardend box than most, because is seems to work on a home PC fine. Just
wondering if anyone else out there has this and has some methods of work
around. We contacted support and got the list of standard questions from
a playbook, but they have no clue. I will continue on my own, but just
asking for the sake of saving some time.

-- 
Patrick Zandi

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

 


NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 




-- 
Patrick Zandi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 




-- 
Patrick Zandi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Are"_ 


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Re: ARERR 9350 on vendor forms in mid tier

[Jonas Stumph Stevnsvig]

Hi

it' tomcat 6.0 , the one bundled with the ars 7.5  server (of which we are 
running path 3)


with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk




Fra: Frank Caruso [mailto:caruso.fr...@gmail.com]
Sendt: 5. marts 2010 12:13
Emne: Re: ARERR 9350 on vendor forms in mid tier

**
What version?

On Fri, Mar 5, 2010 at 2:07 PM, Jonas Stumph Stevnsvig 
mailto:jonas.stumph.stevns...@bec.dk>> wrote:
**
Hi listers,

We are experiencing some odd. We have a Remedy application which pushes records 
to a Vendor form on submit, which works fine.
unfortunately all our forms which read from a vendor form halt with ARERR 9350 
on the midtier - they all work without problems in the User Tool.

Even opening a vendor form directly and doing a search gives the same error.


ARERR 9350 form the manual:

Network protocol/data error when performing data operation. Please contact 
administrator.

An internal error occurred because parameters passed to the back channel were 
incorrect.

I have searched 
aruond, but been unable to find a solution to the problem.

Do any of you have a suggestion or two?




with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk

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ARSlist: "Where the Answers Are"_

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