AR System Server Database Connector Error: '[Database Vendor Code: 9055]'
Dear Listers, We need some help and I'm hoping someone here can shed some light on an issue we are having. We are running BO XI Release 2 as our Enterprise server and are connecting to it from Remedy AR System - User tool to run reports against our Sybase Database. All of the reports have run in the past. Some of them run and others give the error: Database Connector Error: '42S:Driver] Cannot open catalog: Message number=94. remedyp.twc.williams.com [Database Vendor Code: 9055]' This is after the parameter screen appears Any help or guidance would be greatly appreciated. AR System Server (version 5.01.02 Patch 1267) Operating System AIX 4.3 SQL-Sybase 12.0 Thanks, Ranjith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4
Hi Listers, We are having issues getting arserver to successfully start after having patched the Oracle Client to level 10.2.0.4. Has anybody experienced any issues in this area? The error message we are seeing on startup are: Thu Mar 11 12:38:41 2010 390600 : Missing data in the SQL database (propList format -- 34\20\4\7\enduser\162\2\7\164\2\0\165\2\0\166\4\8\0xe5dfd4\167\9\2\296426\ff d8ffe000104a464946000101010001ffdb0043000101010101010101010101010101 01010101010101010101010101010101010101010101010101 (ARERR 556) Thu Mar 11 12:38:41 2010 SRS:ServiceRequestConsole Thu Mar 11 12:39:04 2010 390600 : Form does not exist on server (ARERR 303) Thu Mar 11 12:39:04 2010 390600 : Error in definition for an active link (ARERR 399). Then a long list of subsequent errors from workflow that can't see the "SRS:ServiceRequestConsole" form. After startup, logging into the User Tool produces an error (Can't generate Application List) on the Home Page, and no navigation links are present. Other forms can be accessed, as long as the form does not contain an Application List field. Environment: (Test) Hardware: sun4v OS: SunOS 5.10 Server Language: en_US;UTF-8 Database Version: Oracle 10.2.0.4.0 - 64bit ARS: 7.1.00 Patch 007 ITSM: 7.0.3 Patch 008 Notes: . We have three (3) app servers which point to the db instance mentioned above. . Two (2) of the servers (running the 10.2.0 client) work fine and start without errors. . Only the server running the 10.2.0.4 client has the issues. o If we roll back the client on this server to 10.2.0, it also works fine. . Our requirements call for the oracle client to be at 10.2.0.4 so we need to resolve this issue, then apply to the other two servers. Any feedback would be greatly appreciated. Leonard Neely Column Technologies ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4
Check to see if your server can ping the database server by name. I had a similar issue after a client change but was evident in AIE because I was using the FQDN (which had always worked and was still working on another server), I changed to the short db name and connected no problem. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Sunday, March 14, 2010 7:24 PM To: arslist@ARSLIST.ORG Subject: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4 ** Hi Listers, We are having issues getting arserver to successfully start after having patched the Oracle Client to level 10.2.0.4. Has anybody experienced any issues in this area? The error message we are seeing on startup are: Thu Mar 11 12:38:41 2010 390600 : Missing data in the SQL database (propList format -- 34\20\4\7\enduser\162\2\7\164\2\0\165\2\0\166\4\8\0xe5dfd4\167\9\2\29642 6\ffd8ffe000104a464946000101010001ffdb00430001010101010101010101 0101010101010101010101010101010101010101010101010101010101 (ARERR 556) Thu Mar 11 12:38:41 2010 SRS:ServiceRequestConsole Thu Mar 11 12:39:04 2010 390600 : Form does not exist on server (ARERR 303) Thu Mar 11 12:39:04 2010 390600 : Error in definition for an active link (ARERR 399)... Then a long list of subsequent errors from workflow that can't see the "SRS:ServiceRequestConsole" form. After startup, logging into the User Tool produces an error (Can't generate Application List) on the Home Page, and no navigation links are present. Other forms can be accessed, as long as the form does not contain an Application List field. Environment: (Test) Hardware: sun4v OS: SunOS 5.10 Server Language: en_US;UTF-8 Database Version: Oracle 10.2.0.4.0 - 64bit ARS: 7.1.00 Patch 007 ITSM: 7.0.3 Patch 008 Notes: * We have three (3) app servers which point to the db instance mentioned above. * Two (2) of the servers (running the 10.2.0 client) work fine and start without errors. * Only the server running the 10.2.0.4 client has the issues. o If we roll back the client on this server to 10.2.0, it also works fine. * Our requirements call for the oracle client to be at 10.2.0.4 so we need to resolve this issue, then apply to the other two servers. Any feedback would be greatly appreciated. Leonard Neely Column Technologies _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Related workflows in 7.5?
Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Announce - Ruby API for Remedy
Hi John, > Quite awhile ago I wrote a Ruby API for Remedy -- I always intended to share it -- but never got the time. Today -- I made the time. Thanks for sharing, interesting. On my side I've been using JRuby with the Java ARS API, it works pretty well so far :) If anyone is interested, drop a line. -- Thibaut ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Test
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Re: Test
Pass or fail? Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Mon Mar 15 07:12:33 2010 Subject: Test ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Related workflows in 7.5?
In the client - go to AR Administration setup, general, server information, configuration tab. Check the "Record Object Relationships" box and save. This will require a server restart, and it will take awhile to build the relationships, so do it when you have some time where no one will be on the server. After it's done, then you'll see the relationships in Dev Studio From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: Sunday, March 14, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Related workflows in 7.5? ** Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4
Do you have some localised views of this form installed on Unicode server? If so it sounds like defect SW00333862. Try the following workaround; *) start the server with the older client and open the SRS:ServiceRequestConsole form in the admin tool. *) Save the background graphic image from the Default Admin View to disk (Form, Current View, Properties, Appearance, Save to Disk) and then delete it from all the other views and save them. *) restart the server with the updated client - hopefully without errors *) open the form again and add the background image back to each view and save. *) restart to confirm the errors are not present. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: 15 March 2010 00:24 To: arslist@ARSLIST.ORG Subject: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4 ** Hi Listers, We are having issues getting arserver to successfully start after having patched the Oracle Client to level 10.2.0.4. Has anybody experienced any issues in this area? The error message we are seeing on startup are: Thu Mar 11 12:38:41 2010 390600 : Missing data in the SQL database (propList format -- 34\20\4\7\enduser\162\2\7\164\2\0\165\2\0\166\4\8\0xe5dfd4\167\9\2\296426\ffd8ffe000104a464946000101010001ffdb004300010101010101010101010101010101010101010101010101010101010101010101010101010101 (ARERR 556) Thu Mar 11 12:38:41 2010 SRS:ServiceRequestConsole Thu Mar 11 12:39:04 2010 390600 : Form does not exist on server (ARERR 303) Thu Mar 11 12:39:04 2010 390600 : Error in definition for an active link (ARERR 399)... Then a long list of subsequent errors from workflow that can't see the "SRS:ServiceRequestConsole" form. After startup, logging into the User Tool produces an error (Can't generate Application List) on the Home Page, and no navigation links are present. Other forms can be accessed, as long as the form does not contain an Application List field. Environment: (Test) Hardware: sun4v OS: SunOS 5.10 Server Language: en_US;UTF-8 Database Version: Oracle 10.2.0.4.0 - 64bit ARS: 7.1.00 Patch 007 ITSM: 7.0.3 Patch 008 Notes: * We have three (3) app servers which point to the db instance mentioned above. * Two (2) of the servers (running the 10.2.0 client) work fine and start without errors. * Only the server running the 10.2.0.4 client has the issues. o If we roll back the client on this server to 10.2.0, it also works fine. * Our requirements call for the oracle client to be at 10.2.0.4 so we need to resolve this issue, then apply to the other two servers. Any feedback would be greatly appreciated. Leonard Neely Column Technologies _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Advance Interface Form - really basic question
fyi, I believe the latest SRM manual says to add the AIF to the existing workflow, rather than copying it a... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Christine Sent: Friday, March 12, 2010 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Advance Interface Form - really basic question Vinay, Thanks for your response. I had already done all the copies of forms, ALs, Filters and Guides. (The manual says to make copies of everything - forms, ALs, filters and guides that are associated with the original form.) My question is do I disassociate the original Active Links and keep only the copied forms related to the copied AL, Filters and Guides? For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of SRS:ADN:CloseWindow_Javascript and the copy which is SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld disassociate the original AL from SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL Guide) In addition, should the copied AL guide of SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep the relations to the original forms (SRS:AdvancedInterface_WithBackendMapping and two other original AIF forms). Sorry to be so thick headed... just trying to avoid causing my own headaches. Christine On Mar 12, 9:40 am, Vinay Vermani wrote: > According to me, OOB worflow for AIF is shared workflow and you should > attach them to the copied forms. > > E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping > and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all > the Activelinks and Edit them to attach to SRS:AdvanceInterface_ > MyNewAIFName. I will do same for same for Filters and Activelink Guides. > > Do not ever delete original form and associated workflow > > I hope it answers your question. > > Vinay Vermani > Sr. Application Developer > BMC Software Inc > > On Fri, Mar 12, 2010 at 10:14 AM, Christine > wrote: > > > > > > > I am testing the use of Advanced Interface forms. I've followed the > > instructions in the SRM 2.2 Admin manual (appendix A) - copied the > > form SRS:AdvancedInterface_WithBackend Mapping to a new form with a > > naming convention for our use (pg 341). This is the only form I > > copied. I then copied the workflow (pgs 343) associated and attached > > workflow to new form (pg 344). > > > I have some questions about disassociating the original forms and > > workflow from the copied forms. The manual doesn't state outright that > > I should (or should not): > > > 1 - Disassociate the original forms from the copied and updated > > workflow. In other words, should the Active Links, Filters and Guides > > only be associated with the newly copied form. > > > 2 - Remove the original Active Links from the copied and updated > > Active Links. Currently the copied/updated Active Link Guides call > > both the original ALs and the copied ALs. > > > As I am more of an admin/troubleshooter than a developer I thought > > I'd see if my gut-feeling to remove the original forms/workflow from > > the copied forms/workflow was correct. > > > Thanks in advance > > Christine > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR System Server Database Connector Error: '[Database Vendor Code: 9055]'
It might be an issue with your selection criteria. For the problematic report, what is the selection criteria used? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> ranji...@gmail.com 03/15/10 11:20 AM >>> ** Dear Listers, We need some help and I'm hoping someone here can shed some light on an issue we are having. We are running BO XI Release 2 as our Enterprise server and are connecting to it from Remedy AR System - User tool to run reports against our Sybase Database. All of the reports have run in the past. Some of them run and others give the error: Database Connector Error: '42S:Driver] Cannot open catalog: Message number=94. remedyp.twc.williams.com [Database Vendor Code: 9055]' This is after the parameter screen appears Any help or guidance would be greatly appreciated. AR System Server (version 5.01.02 Patch 1267) Operating System AIX 4.3 SQL-Sybase 12.0 Thanks, Ranjith _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Related workflows in 7.5?
After choosing the field a rick click will provide a list of options one of them is Show Relationships. -Original Message- From: Kaye Bernales To: arslist@ARSLIST.ORG Sent: Mon, Mar 15, 2010 2:50 am Subject: Related workflows in 7.5? ** Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
RESOLVED: Change Template Not Triggering Approvals
Found out this was because I had the Change Implementer Company filled out on the Role tab of the Approval Mapping. When the change was created the Change Implementer's Company was null. Once I cleared that field on the Approval Mapping the system triggered all the approvals as it was supposed to. Thanks Thad! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, March 12, 2010 3:01 PM To: arslist@ARSLIST.ORG Subject: Change Template Not Triggering Approvals ** We have created an approval mapping record & a change template. The Change Template has some tasks associated to it. But when I select the change template the approval mapping does not get triggered. But If I manually create a change with the EXACT same categories it works. Then I created a change and manually selected the categories & manually added one task. Then I moved the change out of draft and the approval mapping did not trigger. I created a template that with the correct categories & no task templates and the approvals triggered. Why are the approvals not triggering if there are tasks associated to the change before it leaves draft? Can anyone tell me what I might be doing wrong or is this a "feature"? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Hi Ram, We had a similar issue recently. The following, is what the root cause was, and what we did to resolve: Issue: Unable to access RKM contents when selecting the [Knowledge Management] tab from an incident record with Remedy. Troubleshooting Efforts: It appears that the 'rkm_user' schema in the DB keeps getting dropped. When attempting to "Update" the database via the RKM Admin Console, the update seems to fail, and requires system access in order to accomplish this task. Forwarded RKM DB Creation scripts to dba, to run to recreate objects. After running the scripts, access to RKM still does not work. Review RKM log files. Cause: The RKM Admin user did not have the appropriate db permissions. Solution: DBA gave (Select, Insert, Delete, Update permissions to RKMADMIN user on all of the RKM tables. Retested. HTH Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
RKM Issue
List, I am working with RKM 7.2.00.002, and I have published articles that I put back into draft to modify and then re-publish when I am done modifying it. The problem is that it keeps the copy of draft as well as the published one. I have re-indexed and it does not go away. Actually when I set the draft to publish it goes away but when I re-index it comes back. Has anyway else seen this. Am I doing something wrong with the document? ARS 7.1 pach 9 WIndows 2003 tomcat 5.5 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Ram, We had the issue you mentioned and this is what I got from BMC Support. However, others on this list think that this is not an ideal solution but it did work for us. Good luck. See below: The problem you are facing is related to Defect#SW00309893 which is going to be tentatively fixed in the RKM7.5 Below is what we did as a temporary workaround to resolve the issue: If you are in fact running RKM 7.2 patch 2 please take a look at the following. With the install of RKM 7.2 patch 2 there were 4 Active Links that needed to be imported what I am seeing from other customer is either the Active Links do not import correctly. Or the active links were not imported. I would like to verify that each active link was imported correctly. If this is the case then the next step as work around to the following would be to Remove the run if qualification on the following Active Links, KMS:Main_Create_SessionID KMS:HD:Create_SessionID, KMS:PM:Create_Session_ID. Please Note this is only a workaround for the time being please test and see if you have any other issues with this work around and let me know this is being escalated to verify a permanent fix. But has resolved the issue in all cases so far. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in rel
Re: Advance Interface Form - really basic question
Thanks much! You confirmed what I thought was the correct action. On Mar 12, 9:05 pm, Vinay Vermani wrote: > In that case you dont need to keep OOB workflow attached to your AIF as its > duplicate. Yes, disassociate the original Active Links from your AIF.(dont > delete). > > Let me know, if answers your question > > - Vinay Vermani > > On Fri, Mar 12, 2010 at 2:41 PM, Christine > wrote: > > > > > > > Vinay, > > > Thanks for your response. I had already done all the copies of forms, > > ALs, Filters and Guides. (The manual says to make copies of everything > > - forms, ALs, filters and guides that are associated with the original > > form.) My question is do I disassociate the original Active Links and > > keep only the copied forms related to the copied AL, Filters and > > Guides? > > > For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the > > original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide > > copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of > > SRS:ADN:CloseWindow_Javascript and the copy which is > > SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld > > disassociate the original AL from > > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL > > Guide) > > > In addition, should the copied AL guide of > > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the > > copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep > > the relations to the original forms > > (SRS:AdvancedInterface_WithBackendMapping and two other original AIF > > forms). > > > Sorry to be so thick headed... just trying to avoid causing my own > > headaches. > > > Christine > > > On Mar 12, 9:40 am, Vinay Vermani wrote: > > > According to me, OOB worflow for AIF is shared workflow and you should > > > attach them to the copied forms. > > > > E.g. To make a new AIF. I will open > > SRS:AdvancedInterface_WithBackendMapping > > > and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all > > > the Activelinks and Edit them to attach to SRS:AdvanceInterface_ > > > MyNewAIFName. I will do same for same for Filters and Activelink Guides. > > > > Do not ever delete original form and associated workflow > > > > I hope it answers your question. > > > > Vinay Vermani > > > Sr. Application Developer > > > BMC Software Inc > > > > On Fri, Mar 12, 2010 at 10:14 AM, Christine < > > christineperryi...@yahoo.com>wrote: > > > > > I am testing the use of Advanced Interface forms. I’ve followed the > > > > instructions in the SRM 2.2 Admin manual (appendix A) – copied the > > > > form SRS:AdvancedInterface_WithBackend Mapping to a new form with a > > > > naming convention for our use (pg 341). This is the only form I > > > > copied. I then copied the workflow (pgs 343) associated and attached > > > > workflow to new form (pg 344). > > > > > I have some questions about disassociating the original forms and > > > > workflow from the copied forms. The manual doesn’t state outright that > > > > I should (or should not): > > > > > 1 – Disassociate the original forms from the copied and updated > > > > workflow. In other words, should the Active Links, Filters and Guides > > > > only be associated with the newly copied form. > > > > > 2 – Remove the original Active Links from the copied and updated > > > > Active Links. Currently the copied/updated Active Link Guides call > > > > both the original ALs and the copied ALs. > > > > > As I am more of an admin/troubleshooter than a developer I thought > > > > I’d see if my gut-feeling to remove the original forms/workflow from > > > > the copied forms/workflow was correct. > > > > > Thanks in advance > > > > Christine > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"- Hide quoted > > text - > > > > - Show quoted text - > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Advance Interface Form - really basic question
Anne - Perhaps in 7.6 but in the SRM 2.2 guides say to copy the workflow. I'll go check bulletins and white papers. Thanks for heads up on the possible change. On Mar 15, 9:26 am, "Brock, Anne" wrote: > fyi, I believe the latest SRM manual says to add the AIF to the existing > workflow, rather than copying it a... > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Christine > Sent: Friday, March 12, 2010 12:41 PM > To: arsl...@arslist.org > Subject: Re: Advance Interface Form - really basic question > > Vinay, > > Thanks for your response. I had already done all the copies of forms, > ALs, Filters and Guides. (The manual says to make copies of everything > - forms, ALs, filters and guides that are associated with the original > form.) My question is do I disassociate the original Active Links and > keep only the copied forms related to the copied AL, Filters and > Guides? > > For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the > original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide > copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of > SRS:ADN:CloseWindow_Javascript and the copy which is > SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld > disassociate the original AL from > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL > Guide) > > In addition, should the copied AL guide of > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the > copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep > the relations to the original forms > (SRS:AdvancedInterface_WithBackendMapping and two other original AIF > forms). > > Sorry to be so thick headed... just trying to avoid causing my own > headaches. > > Christine > > On Mar 12, 9:40 am, Vinay Vermani wrote: > > According to me, OOB worflow for AIF is shared workflow and you should > > attach them to the copied forms. > > > E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping > > and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all > > the Activelinks and Edit them to attach to SRS:AdvanceInterface_ > > MyNewAIFName. I will do same for same for Filters and Activelink Guides. > > > Do not ever delete original form and associated workflow > > > I hope it answers your question. > > > Vinay Vermani > > Sr. Application Developer > > BMC Software Inc > > > On Fri, Mar 12, 2010 at 10:14 AM, Christine > > wrote: > > > > I am testing the use of Advanced Interface forms. I've followed the > > > instructions in the SRM 2.2 Admin manual (appendix A) - copied the > > > form SRS:AdvancedInterface_WithBackend Mapping to a new form with a > > > naming convention for our use (pg 341). This is the only form I > > > copied. I then copied the workflow (pgs 343) associated and attached > > > workflow to new form (pg 344). > > > > I have some questions about disassociating the original forms and > > > workflow from the copied forms. The manual doesn't state outright that > > > I should (or should not): > > > > 1 - Disassociate the original forms from the copied and updated > > > workflow. In other words, should the Active Links, Filters and Guides > > > only be associated with the newly copied form. > > > > 2 - Remove the original Active Links from the copied and updated > > > Active Links. Currently the copied/updated Active Link Guides call > > > both the original ALs and the copied ALs. > > > > As I am more of an admin/troubleshooter than a developer I thought > > > I'd see if my gut-feeling to remove the original forms/workflow from > > > the copied forms/workflow was correct. > > > > Thanks in advance > > > Christine > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are" > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"- Hide quoted > > text - > > > - Show quoted text - > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: RKM Issue
This is what I did and the stepts I took This is what I did 1.Took publish document and click modify 2. This opened it up in draft status 3. I then modified the document and clicked save 4. I then took the draft document click modify 5. The I clicked on promote. 6. That then saved and closed out the article. 7. This brought me back to the main page 8. The draft article was no longer there. 9. I looked at the published article and it has the changes I made. 10. I reindexed the server and the draft version is showing up again. I looked in the RKM Data folder and the draft article document never left. It seems like the problem is once I put a published article in draft to modify I can never get that draft out besides if I manully delete it. Kevin Begosh On Mon, Mar 15, 2010 at 2:26 PM, Kevin Begosh wrote: > List, > I am working with RKM 7.2.00.002, and I have published articles that I put > back into draft to modify and then re-publish when I am done modifying it. > The problem is that it keeps the copy of draft as well as the published > one. I have re-indexed and it does not go away. Actually when I set the > draft to publish it goes away but when I re-index it comes back. Has anyway > else seen this. Am I doing something wrong with the document? > > ARS 7.1 pach 9 > WIndows 2003 > tomcat 5.5 > > -- > Kevin Begosh > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Merging two systems
We have done comparison. Both systems are completely custom, no OOB. Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 10, 2010 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Merging two systems ** We have done something similar (luckily both of ours were on Oracle). We started with doing a comparison of the systems (like are either of them using the out of the box apps). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Tuesday, March 09, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Merging two systems ** System 1 - * ARS 7.1 patch 4 * WIN2003 * SQL2000 System 2 - * ARS 7.1 patch 4 * Solaris * Oracle 10g We are looking to merge these systems into one. We will probably go with AIX and Oracle 10g. I was wondering if anyone had any good advise besides praying. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Advance Interface Form - really basic question
you're right, in 2.2 we said "copy". Found the 7.6 change - check the 7.6 SRM Administrator's guide - page 269 - " Add your advanced interface form to the form attach list in the BMC workflow. a Open the packing list you created in BMC Remedy Developer Studio. b Open all the workflow objects from your packing list (for example, Active Links) and associate your form, except for the four following active links: SRS:ADN:WithMapping_OnSubmit_109_SubmitRequest_CheckReqFields SRS:ADN:WithMapping_OnSubmit_109_AddToCart_SetFlag SRS:ADN:WithoutMapping_OnSubmit_109_SubmitRequest_CheckReqFields SRS:ADN:WithoutMapping_OnSubmit_109_AddToCart_SetFlag IMPORTANT To avoid migration issues, do not copy and rename the workflow that is attached to the included advanced interface forms. " -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Christine Sent: Monday, March 15, 2010 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Advance Interface Form - really basic question Anne - Perhaps in 7.6 but in the SRM 2.2 guides say to copy the workflow. I'll go check bulletins and white papers. Thanks for heads up on the possible change. On Mar 15, 9:26 am, "Brock, Anne" wrote: > fyi, I believe the latest SRM manual says to add the AIF to the existing > workflow, rather than copying it a... > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Christine > Sent: Friday, March 12, 2010 12:41 PM > To: arsl...@arslist.org > Subject: Re: Advance Interface Form - really basic question > > Vinay, > > Thanks for your response. I had already done all the copies of forms, > ALs, Filters and Guides. (The manual says to make copies of everything > - forms, ALs, filters and guides that are associated with the original > form.) My question is do I disassociate the original Active Links and > keep only the copied forms related to the copied AL, Filters and > Guides? > > For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the > original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide > copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of > SRS:ADN:CloseWindow_Javascript and the copy which is > SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld > disassociate the original AL from > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL > Guide) > > In addition, should the copied AL guide of > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the > copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep > the relations to the original forms > (SRS:AdvancedInterface_WithBackendMapping and two other original AIF > forms). > > Sorry to be so thick headed... just trying to avoid causing my own > headaches. > > Christine > > On Mar 12, 9:40 am, Vinay Vermani wrote: > > According to me, OOB worflow for AIF is shared workflow and you should > > attach them to the copied forms. > > > E.g. To make a new AIF. I will open SRS:AdvancedInterface_WithBackendMapping > > and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all > > the Activelinks and Edit them to attach to SRS:AdvanceInterface_ > > MyNewAIFName. I will do same for same for Filters and Activelink Guides. > > > Do not ever delete original form and associated workflow > > > I hope it answers your question. > > > Vinay Vermani > > Sr. Application Developer > > BMC Software Inc > > > On Fri, Mar 12, 2010 at 10:14 AM, Christine > > wrote: > > > > I am testing the use of Advanced Interface forms. I've followed the > > > instructions in the SRM 2.2 Admin manual (appendix A) - copied the > > > form SRS:AdvancedInterface_WithBackend Mapping to a new form with a > > > naming convention for our use (pg 341). This is the only form I > > > copied. I then copied the workflow (pgs 343) associated and attached > > > workflow to new form (pg 344). > > > > I have some questions about disassociating the original forms and > > > workflow from the copied forms. The manual doesn't state outright that > > > I should (or should not): > > > > 1 - Disassociate the original forms from the copied and updated > > > workflow. In other words, should the Active Links, Filters and Guides > > > only be associated with the newly copied form. > > > > 2 - Remove the original Active Links from the copied and updated > > > Active Links. Currently the copied/updated Active Link Guides call > > > both the original ALs and the copied ALs. > > > > As I am more of an admin/troubleshooter than a developer I thought > > > I'd see if my gut-feeling to remove the original forms/workflow from > > > the copied forms/workflow was correct. > > > > Thanks in advance > > > Christine > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug10www.wwrug.comAR
Re: Advance Interface Form - really basic question
Thanks... On Mar 15, 1:19 pm, "Brock, Anne" wrote: > you're right, in 2.2 we said "copy". Found the 7.6 change - > > check the 7.6 SRM Administrator's guide - page 269 - > " Add your advanced interface form to the form attach list in the BMC > workflow. > a Open the packing list you created in BMC Remedy Developer Studio. > b Open all the workflow objects from your packing list (for example, Active > Links) > and associate your form, except for the four following active links: > SRS:ADN:WithMapping_OnSubmit_109_SubmitRequest_CheckReqFields > SRS:ADN:WithMapping_OnSubmit_109_AddToCart_SetFlag > SRS:ADN:WithoutMapping_OnSubmit_109_SubmitRequest_CheckReqFields > SRS:ADN:WithoutMapping_OnSubmit_109_AddToCart_SetFlag > IMPORTANT > To avoid migration issues, do not copy and rename the workflow that is > attached > to the included advanced interface forms. > > " > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Christine > Sent: Monday, March 15, 2010 11:51 AM > To: arsl...@arslist.org > Subject: Re: Advance Interface Form - really basic question > > Anne - Perhaps in 7.6 but in the SRM 2.2 guides say to copy the > workflow. I'll go check bulletins and white papers. Thanks for heads > up on the possible change. > > On Mar 15, 9:26 am, "Brock, Anne" wrote: > > fyi, I believe the latest SRM manual says to add the AIF to the existing > > workflow, rather than copying it a... > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Christine > > Sent: Friday, March 12, 2010 12:41 PM > > To: arsl...@arslist.org > > Subject: Re: Advance Interface Form - really basic question > > > Vinay, > > > Thanks for your response. I had already done all the copies of forms, > > ALs, Filters and Guides. (The manual says to make copies of everything > > - forms, ALs, filters and guides that are associated with the original > > form.) My question is do I disassociate the original Active Links and > > keep only the copied forms related to the copied AL, Filters and > > Guides? > > > For instance, the AL Guide of SRS:ADN:SHR_CloseWindow_Javascript (the > > original) calls the AL of SRS:ADN:CloseWindow_Javascript. My AL Guide > > copy of (SRS:ADN:SHR_CloseWindow_Javascript_MyCopy) now has the ALs of > > SRS:ADN:CloseWindow_Javascript and the copy which is > > SRS:ADN:CloseWindow_Javascript_MyCopy. I would think that I woujld > > disassociate the original AL from > > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy (which is my copy of the AL > > Guide) > > > In addition, should the copied AL guide of > > SRS:ADN:SHR_CloseWindow_Javascript_MyCopy only be associated with the > > copied AIF form (SRS:AIF_WithBackendMapping_MyCopy) or should I keep > > the relations to the original forms > > (SRS:AdvancedInterface_WithBackendMapping and two other original AIF > > forms). > > > Sorry to be so thick headed... just trying to avoid causing my own > > headaches. > > > Christine > > > On Mar 12, 9:40 am, Vinay Vermani wrote: > > > According to me, OOB worflow for AIF is shared workflow and you should > > > attach them to the copied forms. > > > > E.g. To make a new AIF. I will open > > > SRS:AdvancedInterface_WithBackendMapping > > > and Save as SRS:AdvanceInterface_MyNewAIFName(to make a copy). Select all > > > the Activelinks and Edit them to attach to SRS:AdvanceInterface_ > > > MyNewAIFName. I will do same for same for Filters and Activelink Guides. > > > > Do not ever delete original form and associated workflow > > > > I hope it answers your question. > > > > Vinay Vermani > > > Sr. Application Developer > > > BMC Software Inc > > > > On Fri, Mar 12, 2010 at 10:14 AM, Christine > > > wrote: > > > > > I am testing the use of Advanced Interface forms. I've followed the > > > > instructions in the SRM 2.2 Admin manual (appendix A) - copied the > > > > form SRS:AdvancedInterface_WithBackend Mapping to a new form with a > > > > naming convention for our use (pg 341). This is the only form I > > > > copied. I then copied the workflow (pgs 343) associated and attached > > > > workflow to new form (pg 344). > > > > > I have some questions about disassociating the original forms and > > > > workflow from the copied forms. The manual doesn't state outright that > > > > I should (or should not): > > > > > 1 - Disassociate the original forms from the copied and updated > > > > workflow. In other words, should the Active Links, Filters and Guides > > > > only be associated with the newly copied form. > > > > > 2 - Remove the original Active Links from the copied and updated > > > > Active Links. Currently the copied/updated Active Link Guides call > > > > both the original ALs and the copied ALs. > > > > > As I am more of an admin/troubleshooter than a developer I thought > > > > I'd see if my gut-feeling to remove the original forms/workflow from > > > > the copied forms/workfl
Re: Change Template Not Triggering Approvals (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Christie, Review the Approval Process Configuration form and ensure the rules defined are correct for your process requirements. Thank you, Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, March 12, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Change Template Not Triggering Approvals ** We have created an approval mapping record & a change template. The Change Template has some tasks associated to it. But when I select the change template the approval mapping does not get triggered. But If I manually create a change with the EXACT same categories it works. Then I created a change and manually selected the categories & manually added one task. Then I moved the change out of draft and the approval mapping did not trigger. I created a template that with the correct categories & no task templates and the approvals triggered. Why are the approvals not triggering if there are tasks associated to the change before it leaves draft? Can anyone tell me what I might be doing wrong or is this a "feature"? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Chowdhury, I am not running my rkm 7.2 with patch002. I have directly applied patch003. I have already done for Main, Incident and Problem consoles. Currently I have an issue with Requester console. Please guide me on it. Thanks Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, March 16, 2010 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, We had the issue you mentioned and this is what I got from BMC Support. However, others on this list think that this is not an ideal solution but it did work for us. Good luck. See below: The problem you are facing is related to Defect#SW00309893 which is going to be tentatively fixed in the RKM7.5 Below is what we did as a temporary workaround to resolve the issue: If you are in fact running RKM 7.2 patch 2 please take a look at the following. With the install of RKM 7.2 patch 2 there were 4 Active Links that needed to be imported what I am seeing from other customer is either the Active Links do not import correctly. Or the active links were not imported. I would like to verify that each active link was imported correctly. If this is the case then the next step as work around to the following would be to Remove the run if qualification on the following Active Links, KMS:Main_Create_SessionID KMS:HD:Create_SessionID, KMS:PM:Create_Session_ID. Please Note this is only a workaround for the time being please test and see if you have any other issues with this work around and let me know this is being escalated to verify a permanent fix. But has resolved the issue in all cases so far. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ** This e-mail
