Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Daniel Bloom]

C'est tout fini s'il vous plait.

(I am sure there is at least one error but I am sure
French 7.2.8 will fix it).

 Dan 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Logan
Sent: May 27, 2010 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Did you have your locale set to fr_FR?

Kelly Logan
Office  :  763-764-2375
Mobile:  313-645-4552


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Thursday, May 27, 2010 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

I tried this and I'm getting errors. Can you help?

;)


Hey, it's gotta be Friday somewhere in the world, right?




2010/5/27 Martinez, Marcelo A :
> Hmmm...this is how I would do it:
>
> SELECT Le présent message est destiné uniquement aux personnes indiquées
dans l'en-tête.
> FROM   Il contient des informations confidentielles qui peuvent être
divulguées à des tiers sans que l'expéditeur ait préalablement accordé son
consentement à cet égard.
> WHERE  Si vous n'êtes pas un des destinataires concernés par cette
communication ou une des personne autorisées à la recevoir, veuillez en
aviser l'expéditeur par courriel et détruire toutes copies qui peuvent
exister.
>
>
> Sorry guys(and gals).. not much going on today here.
> Promise not to do it again!
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
> Sent: Thursday, May 27, 2010 2:03 PM
> To: arslist@ARSLIST.ORG
> Subject: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
>
> Je serai absent(e) à partir du  2010-05-27 de retour le 2010-06-01.
>
>
>
> Le présent message est destiné uniquement aux personnes indiquées dans
l'en-tête. Il contient des informations confidentielles qui peuvent être
divulguées à des tiers sans que l'expéditeur ait préalablement accordé son
consentement à cet égard. Si vous n'êtes pas un des destinataires concernés
par cette communication ou une des personne autorisées à la recevoir,
veuillez en aviser l'expéditeur par courriel et détruire toutes copies qui
peuvent exister.
> This message is intended solely for the individual or entity to whom it is
adresses. It contains privileged and confidential information which is not
to be disclosed without the sender's express consent. If you are not the
intended recipient of this message or an authorized representative thereof,
please notify the sender by email and then destroy this message as well as
all other existing copies.
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Kelly Logan]

Did you have your locale set to fr_FR?

Kelly Logan
Office  :  763-764-2375
Mobile:  313-645-4552


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Thursday, May 27, 2010 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

I tried this and I'm getting errors. Can you help?

;)


Hey, it's gotta be Friday somewhere in the world, right?




2010/5/27 Martinez, Marcelo A :
> Hmmm...this is how I would do it:
>
> SELECT Le présent message est destiné uniquement aux personnes indiquées dans 
> l'en-tête.
> FROM   Il contient des informations confidentielles qui peuvent être 
> divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
> consentement à cet égard.
> WHERE  Si vous n'êtes pas un des destinataires concernés par cette 
> communication ou une des personne autorisées à la recevoir, veuillez en 
> aviser l'expéditeur par courriel et détruire toutes copies qui peuvent 
> exister.
>
>
> Sorry guys(and gals).. not much going on today here.
> Promise not to do it again!
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
> Sent: Thursday, May 27, 2010 2:03 PM
> To: arslist@ARSLIST.ORG
> Subject: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
>
> Je serai absent(e) à partir du  2010-05-27 de retour le 2010-06-01.
>
>
>
> Le présent message est destiné uniquement aux personnes indiquées dans 
> l'en-tête. Il contient des informations confidentielles qui peuvent être 
> divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
> consentement à cet égard. Si vous n'êtes pas un des destinataires concernés 
> par cette communication ou une des personne autorisées à la recevoir, 
> veuillez en aviser l'expéditeur par courriel et détruire toutes copies qui 
> peuvent exister.
> This message is intended solely for the individual or entity to whom it is 
> adresses. It contains privileged and confidential information which is not to 
> be disclosed without the sender's express consent. If you are not the 
> intended recipient of this message or an authorized representative thereof, 
> please notify the sender by email and then destroy this message as well as 
> all other existing copies.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Juan Ingles]

I tried this and I'm getting errors. Can you help?

;)


Hey, it's gotta be Friday somewhere in the world, right?




2010/5/27 Martinez, Marcelo A :
> Hmmm...this is how I would do it:
>
> SELECT Le présent message est destiné uniquement aux personnes indiquées dans 
> l'en-tête.
> FROM   Il contient des informations confidentielles qui peuvent être 
> divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
> consentement à cet égard.
> WHERE  Si vous n'êtes pas un des destinataires concernés par cette 
> communication ou une des personne autorisées à la recevoir, veuillez en 
> aviser l'expéditeur par courriel et détruire toutes copies qui peuvent 
> exister.
>
>
> Sorry guys(and gals).. not much going on today here.
> Promise not to do it again!
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
> Sent: Thursday, May 27, 2010 2:03 PM
> To: arslist@ARSLIST.ORG
> Subject: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
>
> Je serai absent(e) à partir du  2010-05-27 de retour le 2010-06-01.
>
>
>
> Le présent message est destiné uniquement aux personnes indiquées dans 
> l'en-tête. Il contient des informations confidentielles qui peuvent être 
> divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
> consentement à cet égard. Si vous n'êtes pas un des destinataires concernés 
> par cette communication ou une des personne autorisées à la recevoir, 
> veuillez en aviser l'expéditeur par courriel et détruire toutes copies qui 
> peuvent exister.
> This message is intended solely for the individual or entity to whom it is 
> adresses. It contains privileged and confidential information which is not to 
> be disclosed without the sender's express consent. If you are not the 
> intended recipient of this message or an authorized representative thereof, 
> please notify the sender by email and then destroy this message as well as 
> all other existing copies.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Danny Kellett]

I found it funny :)

Sent from my iPhone

On 27 May 2010, at 20:14, "Martinez, Marcelo A"   
wrote:



Hmmm...this is how I would do it:

SELECT Le présent message est destiné uniquement aux personnes indiq 
uées dans l'en-tête.
FROM   Il contient des informations confidentielles qui peuvent être 
 divulguées à des tiers sans que l'expéditeur ait préalablement  
accordé son consentement à cet égard.
WHERE  Si vous n'êtes pas un des destinataires concernés par cette c 
ommunication ou une des personne autorisées à la recevoir, veuillez  
en aviser l'expéditeur par courriel et détruire toutes copies qui pe 
uvent exister.



Sorry guys(and gals).. not much going on today here.
Promise not to do it again!




-Original Message-
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre

Sent: Thursday, May 27, 2010 2:03 PM
To: arslist@ARSLIST.ORG
Subject: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du  2010-05-27 de retour le 2010-06-01.



Le présent message est destiné uniquement aux personnes indiquées  
dans l'en-tête. Il contient des informations confidentielles qui peu 
vent être divulguées à des tiers sans que l'expéditeur ait  
préalablement accordé son consentement à cet égard. Si vous  
n'êtes pas un des destinataires concernés par cette communication ou 
 une des personne autorisées à la recevoir, veuillez en aviser l'exp 
éditeur par courriel et détruire toutes copies qui peuvent exister.
This message is intended solely for the individual or entity to whom  
it is adresses. It contains privileged and confidential information  
which is not to be disclosed without the sender's express consent.  
If you are not the intended recipient of this message or an  
authorized representative thereof, please notify the sender by email  
and then destroy this message as well as all other existing copies.


___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

OT: RE: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Martinez, Marcelo A]

Hmmm...this is how I would do it:

SELECT Le présent message est destiné uniquement aux personnes indiquées dans 
l'en-tête. 
FROM   Il contient des informations confidentielles qui peuvent être divulguées 
à des tiers sans que l'expéditeur ait préalablement accordé son consentement à 
cet égard. 
WHERE  Si vous n'êtes pas un des destinataires concernés par cette 
communication ou une des personne autorisées à la recevoir, veuillez en aviser 
l'expéditeur par courriel et détruire toutes copies qui peuvent exister.


Sorry guys(and gals).. not much going on today here. 
Promise not to do it again!




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Thursday, May 27, 2010 2:03 PM
To: arslist@ARSLIST.ORG
Subject: St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du  2010-05-27 de retour le 2010-06-01.



Le présent message est destiné uniquement aux personnes indiquées dans 
l'en-tête. Il contient des informations confidentielles qui peuvent être 
divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par 
cette communication ou une des personne autorisées à la recevoir, veuillez en 
aviser l'expéditeur par courriel et détruire toutes copies qui peuvent exister.
This message is intended solely for the individual or entity to whom it is 
adresses. It contains privileged and confidential information which is not to 
be disclosed without the sender's express consent. If you are not the intended 
recipient of this message or an authorized representative thereof, please 
notify the sender by email and then destroy this message as well as all other 
existing copies.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Patrick St-Pierre]

Je serai absent(e) à partir du  2010-05-27 de retour le 2010-06-01.



Le présent message est destiné uniquement aux personnes indiquées dans 
l'en-tête. Il contient des informations confidentielles qui peuvent être 
divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par 
cette communication ou une des personne autorisées à la recevoir, veuillez en 
aviser l'expéditeur par courriel et détruire toutes copies qui peuvent exister.
This message is intended solely for the individual or entity to whom it is 
adresses. It contains privileged and confidential information which is not to 
be disclosed without the sender's express consent. If you are not the intended 
recipient of this message or an authorized representative thereof, please 
notify the sender by email and then destroy this message as well as all other 
existing copies.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: how many characters can be saved in Notes field

[Martinez, Marcelo A]

I thought the limit was 5 meters..
Sorry, early Friday humor :)




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Thursday, May 27, 2010 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: how many characters can be saved in Notes field

** SQL stores it as a BLOB 4GB and Oracle stores it as a CLOB 8GB. Anyway that 
is what I have been told.

-Original Message-
From: Teresa Fannin 
To: arslist@ARSLIST.ORG
Sent: Thu, May 27, 2010 12:56 pm
Subject: Re: how many characters can be saved in Notes field
** Well everything has liminations it should be 2m, but I think that number can 
be increased.
Teresa
-Original Message-
From: Mahesh mailto:mchand...@gmail.com>>
To: arslist@ARSLIST.ORG
Sent: Thu, May 27, 2010 11:09 am
Subject: Re: how many characters can be saved in Notes field
** Notes (Field ID: 100151)  is a "Zero" length field on ITSM 7.x which 
doesn't have any limitation.

Thanks
Mahesh
On Thu, May 27, 2010 at 10:55 AM, Renjini Johney 
mailto:renjini...@gmail.com>> wrote:
** Hi All,

I would like to know how many characters can be saved in Notes / Detailed 
description field on ITSM  Incident management module.
--
Regards,
Renjini
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: how many characters can be saved in Notes field

[Roger Justice]

SQL stores it as a BLOB 4GB and Oracle stores it as a CLOB 8GB. Anyway that is 
what I have been told.





-Original Message-
From: Teresa Fannin 
To: arslist@ARSLIST.ORG
Sent: Thu, May 27, 2010 12:56 pm
Subject: Re: how many characters can be saved in Notes field


** Well everything has liminations it should be 2m, but I think that number can 
be increased.


Teresa


-Original Message-
From: Mahesh 
To: arslist@ARSLIST.ORG
Sent: Thu, May 27, 2010 11:09 am
Subject: Re: how many characters can be saved in Notes field


** Notes (Field ID: 100151)  is a "Zero" length field on ITSM 7.x which 
doesn't have any limitation.

Thanks
Mahesh


On Thu, May 27, 2010 at 10:55 AM, Renjini Johney  wrote:

** Hi All, 
 
I would like to know how many characters can be saved in Notes / Detailed 
description field on ITSM  Incident management module.
-- 
Regards,
Renjini 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

CMDB7.6 Flash Player 10

[Frex Popo]

Hello all,

I managed to install CMDB7.5 and have Mid Tier7.6 configured and working. I 
open my user client and click on line "BMC Atrium CMDB Console" in the home 
page and all I see is a the flahboard field with the following message:

"Alternate HTML content should be placed here. This content requires the Adobe 
Flash Player. Get Flash"
 
I have already installed Flash Player 10.
 
Anywayone had this problem?
 
Many thanks in advance
frex




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: MT 7.1 and AR Server 7.0

[Kemes, Lisa]

We have 7.5 p4 Midtier with a 7.1 p7 AR Server, but we are seeing weird issues 
now with menus.  We are getting "Bad Menu" errors in the Midtier.  We have to 
click it a couple of times and then the menu finally comes through, but it's a 
pain.  Our menu is coming from a new form that we just created.  Looks like all 
the other menu items that were created with older forms work just fine.  
Weird. 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chuck
Sent: Wednesday, May 26, 2010 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: MT 7.1 and AR Server 7.0

Thanks for the replies, I will check out 7.5 MT vs AR 7.0.1




On May 26, 1:09 pm, "Maher, Jeff"  wrote:
> Safari support in 7.1 did not work well, official or not. At least in 
> my experience. I know Chrome is not officially supported as well, but 
> since it is apparently based off the same code as Safari, it works by 
> accident I guess :)
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Wednesday, May 26, 2010 1:55 PM
> To: arsl...@arslist.org
> Subject: Re: MT 7.1 and AR Server 7.0
>
> **
>
> Ø  I would actually recommend you check out 7.5, as you then get 
> Safari and Chrome support
>
> FYI, Chrome is not officially supported on any version of AR System currently.
>
> And Safari support was added in AR System 7.1.00
>
> -David J. Easter
> Sr. Product Manager, Enterprise Service Management BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff
> Sent: Wednesday, May 26, 2010 10:50 AM
> To: arsl...@arslist.org
> Subject: Re: MT 7.1 and AR Server 7.0
>
> **
> Yes, it is and officially supported also. I currently run 7.5 against 7.0.1 
> but I've also ran 7.1 without any problems. According to the compatibility 
> matrix, 7.1 is supported for 7.0, you should have no issues.
>
> I would actually recommend you check out 7.5, as you then get Safari and 
> Chrome support, which made a lot of my users happy.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of cpgold
> Sent: Wednesday, May 26, 2010 1:25 PM
> To: arsl...@arslist.org
> Subject: MT 7.1 and AR Server 7.0
>
> **
> Is it OK to Run MidTier version 7.1 against an AR System 7.0 server?
>
> Want to know if anyone has experienced any issues with this configuration.
>
> Thanks
>
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_ _attend 
> WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_ _attend 
> WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> __
> _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 
www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: active link guide doesn't work

[Chuck]

What you are seeing is the write out of Actlink Guide function in the
js for midTier to the log file
doing a search you see the following in clientcore.js
imode.push({f:ARACTCallGuide, a:[weArgs.runGuide.server,
weArgs.runGuide.guidename, weArgs.runGuide.hidden,
weArgs.runGuide.tableid, weArgs.runGuide.selectedonly]});

So in you logs,
@ means current server, next parameter is name of the ActiveLinkGuid,
next parameter is false meaning that the Guide is not hidden for the
user (he can see it in User tool object list) , next 2 parameters are
undefined because the guide is not looping a table, and not looping on
selected rows)


On May 27, 8:39 am, Remedy Maniac 
wrote:
> dear list,
>
> I am trying to build a ALG in ARSystem 7.5
> I keep getting the following in the mid-tier logs
> _
>
> ActiveLink: propGetMyView
>
> True actions:
>
>   action 0
>
> ARACTCallGuide(@, PROPGetMyView, false, undefined, undefined)
>
> _
>
> I don't see what is "false" and what is "undefined"
>
> Any help/tips would be appreciated
>
> Serouche
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: how many characters can be saved in Notes field

[Teresa Fannin]

Well everything has liminations it should be 2m, but I think that number can be 
increased.


Teresa


-Original Message-
From: Mahesh 
To: arslist@ARSLIST.ORG
Sent: Thu, May 27, 2010 11:09 am
Subject: Re: how many characters can be saved in Notes field


** Notes (Field ID: 100151)  is a "Zero" length field on ITSM 7.x which 
doesn't have any limitation.

Thanks
Mahesh


On Thu, May 27, 2010 at 10:55 AM, Renjini Johney  wrote:

** Hi All, 
 
I would like to know how many characters can be saved in Notes / Detailed 
description field on ITSM  Incident management module.
-- 
Regards,
Renjini 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Upgrade to 7.5 Patch 4 and 5 fails

[Mueller, Doug]

Mark

First, I don't understand why there is the modify you are indicating as the
field is already a not null field and it is not changing the datatype.  But,
that is not the issue here.  The issue is how to move forward.


This issue is Oracle only.  And, it affects only customers who were on an
install of around 4 or earlier and who have just been upgrading since as the
field was a long originally and changed to being a clob later.  So, your case
has not been changed to a clob.  Nothing is a problem with a long, and there
have been options to convert to a clob since but for whatever reason yours are
still long.  Most customers don't see it because they installed (or reinstalled
or converted) with later versions that created it as a clob.

 
As for moving forward, the following scenario has been successfully performed
at another customer who asked me about this topic.
 
In your existing environment:
 
1) Add a column named xxx that is a clob not null to the table actlink_message
2) Update actlink_message set xxx=msgText no where clause so it does it to
   all rows now you have the same data in xxx and msgText
3) Delete column msgText
4) Rename column xxx to msgText
 
This should not affect the running system in any way but obviously do this on a
test system and you could just rename the column in 3 rather than delete it so
you can restore it if needed.  Try creating an active link with a message action
to make sure it works OK -- but it should.
 
NOTE: This has been done on at least one customer site with no issues and the
install was able to proceed without issue.  I just continue to include all the
caveats just in case.


By the way, this is not a bad change in itself.  It is changing using an older
data type to a newer one that is more recommended by Oracle so the end result
of this "workaround" is to be using a better choice anyway.


This issue has been fowarded to the dev team to look at why this change is being
done in the first place and if it is needed, why there was no allowance for the
cases where this may still be a long from older installations.  So, this issue
should not occur in the future.

I hope this helps you get over the hump in your current installation.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, May 26, 2010 7:52 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade to 7.5 Patch 4 and 5 fails

Hi there,

we're on ARS 6.3 with Oracle 9.2 on Linux Red Hat.

We're trying to upgrade from 6.3 to 7.5 on Oracle 11 and Linux Red
Hat. We tried to upgrade to 7.5 patch 4 and then to 7.5 patch 5; both
fail while executing this statement:

Failed to run SQL statement [ALTER TABLE ACTLINK_MESSAGE MODIFY
( MSGTEXT CLOB NOT NULL )] Due to [ORA-22296: invalid ALTER TABLE
option for conversion of LONG datatype to LOB

In order to make the gap between the versions smaller, we've upgraded
6.3 to 7.1. This worked just fine, however the upgrade from 7.1 to 7.5
failed again for the same reason.

Any ideas where can we go from here?


Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: how many characters can be saved in Notes field

[Mahesh]

Notes (Field ID: 100151)  is a "Zero" length field on ITSM 7.x which
doesn't have any limitation.

Thanks
Mahesh

On Thu, May 27, 2010 at 10:55 AM, Renjini Johney wrote:

> ** Hi All,
>
> I would like to know how many characters can be saved in Notes / Detailed
> description field on ITSM  Incident management module.
> --
> Regards,
> Renjini
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

how many characters can be saved in Notes field

[Renjini Johney]

Hi All,

I would like to know how many characters can be saved in Notes / Detailed
description field on ITSM  Incident management module.
-- 
Regards,
Renjini

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Last Modified By Question

[Brittain, Mark]

Why couldn't you just use On Modify if $USER$ = SCIB?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Terry Bootsma
Sent: Thursday, May 27, 2010 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

** Amanda:

The field 'Last Modified by' is a system field that is set by the ARSystem 
engine.  As a result, I don't think you can reference the Transaction value in 
your filter

However, irregardless, you should be able to do what you want to do via the 
following:

Fire on Modify

$USER$ != 'DB.Last Modified By' and $USER$ = "SCIB"

Give it a shot and let me know how it goes..

Terry


On May 27, 2010, Pierce, Amanda (TBS)  wrote:
Chuck,
I have a scenario where I need to send a notification when an external system 
modifies a record. So, I have a filter firing on Modify with Run If: 'Last 
Modified By' != 'DB.Last Modified By' AND 'Last Modified By' = "SCIB"
I see a record being modified by this USER, however, my filter will not 
fire...seems like it is not actually seeing the system stamp of Last Modified 
By as a change.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chuck
Sent: Thursday, May 27, 2010 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

A filter fires off of the following submit, modify, get entry,
service, Delete.
Why do you want to fire offf of Modify Date changing? Are you checking
the Before and After time of the Date?
Example: Firing filter on Modify if Modified Dates differ greater than
1 Day.

Execute On: Modify or Get Entry or Service or Delete
Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))

Since Modified Date always changes on successfull update, the TR value
is never null.



On May 27, 7:03 am, "Pierce, Amanda (TBS)" 
mailto:amanda.pie...@turner.com>>
wrote:
> Hello All,
> Has anyone ever fired a filter off of the Last Modified By field
> changing?
> I have set up a filter to do this, but its not firing...seems like a
> filter will not fire off of this modification. I couldn't find anything
> in the documentation that would say if it was possible or not...
>
> Thanks in Advance for any help/guidance!
> Amanda Pierce
>
> ___
> UNSUBSCRIBE or access ARSlist Archives 
> atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the 
> Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers 
Are"

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers 
Are"
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

RESOLVED: Last Modified By Question

[Pierce, Amanda (TBS)]

Thank you all for your assistance!
I was able to use $USER$ = "SCIB" in the qualification to make it fire exactly 
when I needed it to.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 27, 2010 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

Try the following on a Modify filter:  $USER$ = "SCIB"
That should only fire when a record is being modified and the user is the one 
you want

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierce, Amanda (TBS)
Sent: Thursday, May 27, 2010 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

Chuck,
I have a scenario where I need to send a notification when an external system 
modifies a record. So, I have a filter firing on Modify with Run If: 'Last 
Modified By' != 'DB.Last Modified By' AND 'Last Modified By' = "SCIB"
I see a record being modified by this USER, however, my filter will not 
fire...seems like it is not actually seeing the system stamp of Last Modified 
By as a change.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chuck
Sent: Thursday, May 27, 2010 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

A filter fires off of the following submit, modify, get entry,
service, Delete.
Why do you want to fire offf of Modify Date changing? Are you checking
the Before and After time of the Date?
Example: Firing filter on Modify if Modified Dates differ greater than
1 Day.

Execute On: Modify  or Get Entry or Service or Delete
Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))

Since Modified Date always changes on successfull update, the TR value
is never null.


On May 27, 7:03 am, "Pierce, Amanda (TBS)" 
wrote:
> Hello All,
> Has anyone ever fired a filter off of the Last Modified By field
> changing?
> I have set up a filter to do this, but its not firing...seems like a
> filter will not fire off of this modification. I couldn't find anything
> in the documentation that would say if it was possible or not...
>
> Thanks in Advance for any help/guidance!
> Amanda Pierce

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ERROR the parameter is incorrect

[Martinez, Marcelo A]

Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008; 09:43am. See 
below:



Re: Parameter is Incorrect

by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this Message:- Use 
ratings to moderate (?)



Reply | Print | View Threaded | Show Only this Message



Melissa & Mike,



One thing to check...  Is the drive actually mapped on the Citrix

server.  We found that we had a problem where a drive was mapped on the

user's machine, it was not mapped on the Citrix Server (where the User

tool is actually running).  Our Citrix admins kept telling us it was

mapped but until I did an Active Link that captured the Net Use command

inside the User Tool and found it wasn't we kept having issues.



You might want to create a Diagnostics form with a button and 1 or more

large character fields to capture info and see what you really have

mapped inside the User Tool.



Fred



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@...] On Behalf Of ZHANG, ERIC L

Sent: Tuesday, March 18, 2008 9:23 AM

To: arsl...@...

Subject: Re: Parameter is Incorrect



Mike,



We have the same problem for users via Citrix.  I opened a ticket to BMC

support and this was the support's response:



"As per the version you mentioned in your initial email, you are using

Citrix Presentation server 4.0. As per the compatibility matrix, the

only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2

(Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this

with Citrix Presentation Server. So the issue could not be sent to the

further level since the citrix version is unsupported"



Metaframe 3.0 is an old Citrix version.  I don't understand why the

newer version, Citrix Presentation server 4.0, is not supported by BMC.



Thanks,

Eric



-Original Message-

From: Mike Wallick [mailto:mdwall...@...]

Sent: Monday, March 17, 2008 10:40 AM

Subject: Re: Parameter is Incorrect



I've been trying to figure this out for months now, though I only see

the behavior when the Remedy client is running via Citrix. In my case,

network drives work fine, but the drive mapped to the user's local hard

disk (V: in my case) is where I see the parameter is incorrect message.



This is with WUT 7.0.1 p3 through p6. Performing the same operation from

a 6.3 user tool in Citrix does not exhibit the same behavior (it works

as expected).



Sorry I don't have more to offer.



Mike



On 3/17/08, SUBSCRIBE arslist Melissa  wrote:

>

> We are trying to attach documents to the work info for an incident,

but we

> are getting "Parameter is Incorrect" error when the file is located in

the

> "My Documents" folder.  In our environment, My Documents is mapped to

a

> network drive.  I can attach from any other network drive.

>

> We are using Remedy User 7.01 patch 5.

>







-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Thursday, May 27, 2010 9:25 AM
To: arslist@ARSLIST.ORG
Subject: ERROR the parameter is incorrect



One of my users is getting the error "The parameter is incorrect" while trying 
to attach files into work info entries.

If I log in as such user on my RUT, I do not get the error.

Has anyone seen this? I'm currently researching the error ..just thought the 
list may already have a fix.



Thanks All,

Marcelo













___

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 
www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

FW: Remedy Developer Opening

[Puente, Christopher J Mr CTR USSOCOM HQ]

PLEASE RESPOND TO THE CONTACT INFORMATION PROVIDED.  NOT TO THIS EMAIL!


-Original Message-
From: Chris Puente [mailto:chrispue...@hotmail.com] 
Sent: Wednesday, May 26, 2010 6:27 PM
To: Puente, Christopher J Mr CTR USSOCOM HQ
Subject: FW: Remedy Developer Opening

 

 

From: Rose, Brian [mailto:br...@teksystems.com] 
Sent: Monday, May 24, 2010 2:13 PM
To: chrispue...@hotmail.com
Subject: Remedy Developer Opening

 

Chris,

 

I tried to call you today and left a voice message. As per my message,
the reason for my call is that I currently have a contract to hire
opening for a Senior Level Remedy Developer to work with a leading media
client in Knoxville, TN. The client just closed on some international
business & completed a joint venture on the Travel Channel that has
created the need. This position will be supporting public facing
websites and brands as well as MAM - Internal application for Media
Asset Management and external vendors. The contract will be a minimum of
six months and I have attached the scope.

 

If you would like to hear more, please give me a call or send me an
email with a good time and number to contact you as soon as possible. If
you are not interested, please send me a quick email to let me know - I
don't want to bother you. Also, feel free to <> forward my
information to anyone in your professional network that may be qualified
and interested.

 

I look forward to your feedback! 

 

-Brian

 

 

Brian Rose IT Recruiter

408 N. Cedar Bluff Rd.

Knoxville, TN 37923

TF (888) 768-3953 T (865) 292-2357  

F (865) 292-2390 M (865) 292-2360

http://www.teksystems.com  

 




This electronic mail (including any attachments) may contain information
that is privileged, confidential, and/or otherwise protected from
disclosure to anyone other than its intended recipient(s). Any
dissemination or use of this electronic email or its contents (including
any attachments) by persons other than the intended recipient(s) is
strictly prohibited. If you have received this message in error, please
notify us immediately by reply email so that we may correct our internal
records. Please then delete the original message (including any
attachments) in its entirety. Thank you.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
<>

Remedy.doc
Description: Remedy.doc

Re: Last Modified By Question

[Terry Bootsma]

**
Amanda:The field 'Last Modified by' is a system field that is set by the ARSystem engine.  As a result, I don't think you can reference the Transaction value in your filterHowever, irregardless, you should be able to do what you want to do via the following:Fire on Modify$USER$ != 'DB.Last Modified By' and $USER$ = "SCIB"Give it a shot and let me know how it goes..Terry
On May 27, 2010, Pierce, Amanda (TBS)  wrote:

Chuck,I have a scenario where I need to send a notification when an external system modifies a record. So, I have a filter firing on Modify with Run If: 'Last Modified By' != 'DB.Last Modified By' AND 'Last Modified By' = "SCIB"I see a record being modified by this USER, however, my filter will not fire...seems like it is not actually seeing the system stamp of Last Modified By as a change.-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ChuckSent: Thursday, May 27, 2010 8:47 AMTo: arslist@ARSLIST.ORGSubject: Re: Last Modified By QuestionA filter fires off of the following submit, modify, get entry,service, Delete.Why do you want to fire offf of Modify Date changing? Are you checkingthe Before and After time of the Date?Example: Firing filter on Modify if Modified Dates differ greater than1 Day.Execute On: Modify or Get Entry or Service or DeleteRun-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))Since Modified Date always changes on successfull update, the TR valueis never null.On May 27, 7:03 am, "Pierce, Amanda (TBS)" wrote:> Hello All,> Has anyone ever fired a filter off of the Last Modified By field> changing?> I have set up a filter to do this, but its not firing...seems like a> filter will not fire off of this modification. I couldn't find anything> in the documentation that would say if it was possible or not...>> Thanks in Advance for any help/guidance!> Amanda Pierce>> ___­> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Last Modified By Question

[Chuck]

'Last Modified By' != 'DB.Last Modified By' AND 'Last Modified By' =
"SCIB"

You really dont need the Date in the Run if Qualification as that will
ALWAYS equal true on a Modify
and use $USER$ if that is the login name of the external process.
Unless you need to spoof that name manually while testing.

On May 27, 8:55 am, LJ LongWing  wrote:
> Amanda,
>
> Have you tried a qual of 'Modified By' != $USER$?
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pierce, Amanda (TBS)
> Sent: Thursday, May 27, 2010 6:03 AM
> To: arsl...@arslist.org
> Subject: Last Modified By Question
>
> **
>
> Hello All,
>
> Has anyone ever fired a filter off of the Last Modified By field changing?
>
> I have set up a filter to do this, but its not firing.seems like a filter
> will not fire off of this modification. I couldn't find anything in the
> documentation that would say if it was possible or not.
>
> Thanks in Advance for any help/guidance!
>
> Amanda Pierce
>
> _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

ERROR the parameter is incorrect

[Martinez, Marcelo A]

One of my users is getting the error "The parameter is incorrect" while trying 
to attach files into work info entries.
If I log in as such user on my RUT, I do not get the error.
Has anyone seen this? I'm currently researching the error ..just thought the 
list may already have a fix.

Thanks All,
Marcelo






___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
<>

Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

[Opela, Gary L CTR USAF ABW 72 ABW/SCOOA]

Mid-Tier 6.3 P 021

AR Server 7.1

Windows 2k3

 

I have tested out NewAtlanta servlet exec to make sure it is working. They 
suggest going to the test page that displays the current time 
(https://localhost/servlet/DateServlet, that all works. 

 

Login.jsp works. Config.jsp works. From the Configuration Tool page, I get the 
following result:

Overview (/arsys/shared/config/config_overview.jsp) works

General Settings (/arsys/shared/config/config_general.jsp) works

AR Server Settings (/arsys/shared/config/config_arslist.jsp) works

Cache Settings (/arsys/shared/config/config_cache.jsp) works

Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES NOT WORK  
 ß this is not a big deal for this one.

Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK

Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK

 

Also that doesn't work, from the AR Server Settings page:

Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit 
(arsys/servlet/DeleteServerServlet?) buttons don't work.

 

The pages that don't load all give me "The website cannot display the page" 
error. I thought at first it was New Atlanta, I read that it can have issues 
with IIS if you are using multiple application pools, which I am. However, if 
it were New Atlanta, why would some of the jsps serve up and some not?

 

Also worth mentioning, the JSP issue was here prior to my upgrading of the 
remedy server to 7.1, and the web server and ar server are on separate boxes.


My root error I'm trying to troubleshoot is one that I've seen other people run 
into a lot: ARERR[623] Authentication failed. This is not an authentication 
failed error due to my remedy login account and password not matching, this is 
an issue with the Mid-Tier itself trying to connect to the remedy server. 

 

 

Thanks,

 

Gary Opela, Jr.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Last Modified By Question

[LJ LongWing]

Amanda,

Have you tried a qual of 'Modified By' != $USER$?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierce, Amanda (TBS)
Sent: Thursday, May 27, 2010 6:03 AM
To: arslist@ARSLIST.ORG
Subject: Last Modified By Question

 

** 

Hello All,

Has anyone ever fired a filter off of the Last Modified By field changing?

I have set up a filter to do this, but its not firing.seems like a filter
will not fire off of this modification. I couldn't find anything in the
documentation that would say if it was possible or not.

 

Thanks in Advance for any help/guidance!

Amanda Pierce

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Last Modified By Question

[Rogerio Aguiar]

 Hi,
 Why not use only $USER$ = "SCIB" AND USER != 'Last Modified By' ?? 
 Regards,
 Rogerio Aguiar
 On Qui 27/05/10 10:55 , "Pierce, Amanda (TBS)"
amanda.pie...@turner.com sent:
  Chuck,
 I have a scenario where I need to send a notification when an
external system modifies a record. So, I have a filter firing on
Modify with Run If: 'Last Modified By' != 'DB.Last Modified By' AND
'Last Modified By' = "SCIB"
 I see a record being modified by this USER, however, my filter will
not fire...seems like it is not actually seeing the system stamp of
Last Modified By as a change.
 -Original Message-
 From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Chuck
 Sent: Thursday, May 27, 2010 8:47 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Last Modified By Question
 A filter fires off of the following submit, modify, get entry,
 service, Delete.
 Why do you want to fire offf of Modify Date changing? Are you
checking
 the Before and After time of the Date?
 Example: Firing filter on Modify if Modified Dates differ greater
than
 1 Day.
 Execute On: Modify or Get Entry or Service or Delete
 Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))
 Since Modified Date always changes on successfull update, the TR
value
 is never null.
 On May 27, 7:03 am, "Pierce, Amanda (TBS)" 
 wrote:
 > Hello All,
 > Has anyone ever fired a filter off of the Last Modified By field
 > changing?
 > I have set up a filter to do this, but its not firing...seems like
a
 > filter will not fire off of this modification. I couldn't find
anything
 > in the documentation that would say if it was possible or not...
 >
 > Thanks in Advance for any help/guidance!
 > Amanda Pierce
 >
 >
___­
 > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
 Esta mensagem foi verificada pelo E-mail Protegido Terra.
 Atualizado em 27/05/2010

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Last Modified By Question

[Grooms, Frederick W]

Try the following on a Modify filter:  $USER$ = "SCIB"
That should only fire when a record is being modified and the user is the one 
you want

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierce, Amanda (TBS)
Sent: Thursday, May 27, 2010 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

Chuck,
I have a scenario where I need to send a notification when an external system 
modifies a record. So, I have a filter firing on Modify with Run If: 'Last 
Modified By' != 'DB.Last Modified By' AND 'Last Modified By' = "SCIB"
I see a record being modified by this USER, however, my filter will not 
fire...seems like it is not actually seeing the system stamp of Last Modified 
By as a change.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chuck
Sent: Thursday, May 27, 2010 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

A filter fires off of the following submit, modify, get entry,
service, Delete.
Why do you want to fire offf of Modify Date changing? Are you checking
the Before and After time of the Date?
Example: Firing filter on Modify if Modified Dates differ greater than
1 Day.

Execute On: Modify  or Get Entry or Service or Delete
Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))

Since Modified Date always changes on successfull update, the TR value
is never null.


On May 27, 7:03 am, "Pierce, Amanda (TBS)" 
wrote:
> Hello All,
> Has anyone ever fired a filter off of the Last Modified By field
> changing?
> I have set up a filter to do this, but its not firing...seems like a
> filter will not fire off of this modification. I couldn't find anything
> in the documentation that would say if it was possible or not...
>
> Thanks in Advance for any help/guidance!
> Amanda Pierce

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Last Modified By Question

[Pierce, Amanda (TBS)]

Chuck,
I have a scenario where I need to send a notification when an external system 
modifies a record. So, I have a filter firing on Modify with Run If: 'Last 
Modified By' != 'DB.Last Modified By' AND 'Last Modified By' = "SCIB"
I see a record being modified by this USER, however, my filter will not 
fire...seems like it is not actually seeing the system stamp of Last Modified 
By as a change.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chuck
Sent: Thursday, May 27, 2010 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Last Modified By Question

A filter fires off of the following submit, modify, get entry,
service, Delete.
Why do you want to fire offf of Modify Date changing? Are you checking
the Before and After time of the Date?
Example: Firing filter on Modify if Modified Dates differ greater than
1 Day.

Execute On: Modify  or Get Entry or Service or Delete
Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))

Since Modified Date always changes on successfull update, the TR value
is never null.



On May 27, 7:03 am, "Pierce, Amanda (TBS)" 
wrote:
> Hello All,
> Has anyone ever fired a filter off of the Last Modified By field
> changing?
> I have set up a filter to do this, but its not firing...seems like a
> filter will not fire off of this modification. I couldn't find anything
> in the documentation that would say if it was possible or not...
>
> Thanks in Advance for any help/guidance!
> Amanda Pierce
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

active link guide doesn't work

[Remedy Maniac]

dear list,

I am trying to build a ALG in ARSystem 7.5
I keep getting the following in the mid-tier logs
_

ActiveLink: propGetMyView

True actions:

 action 0

ARACTCallGuide(@, PROPGetMyView, false, undefined, undefined)

_

I don't see what is "false" and what is "undefined"

Any help/tips would be appreciated

Serouche

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Last Modified By Question

[Chuck]

A filter fires off of the following submit, modify, get entry,
service, Delete.
Why do you want to fire offf of Modify Date changing? Are you checking
the Before and After time of the Date?
Example: Firing filter on Modify if Modified Dates differ greater than
1 Day.

Execute On: Modify  or Get Entry or Service or Delete
Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24))

Since Modified Date always changes on successfull update, the TR value
is never null.



On May 27, 7:03 am, "Pierce, Amanda (TBS)" 
wrote:
> Hello All,
> Has anyone ever fired a filter off of the Last Modified By field
> changing?
> I have set up a filter to do this, but its not firing...seems like a
> filter will not fire off of this modification. I couldn't find anything
> in the documentation that would say if it was possible or not...
>
> Thanks in Advance for any help/guidance!
> Amanda Pierce
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Last Modified By Question

[Pierce, Amanda (TBS)]

Hello All,
Has anyone ever fired a filter off of the Last Modified By field
changing?
I have set up a filter to do this, but its not firing...seems like a
filter will not fire off of this modification. I couldn't find anything
in the documentation that would say if it was possible or not...
 
Thanks in Advance for any help/guidance!
Amanda Pierce
 
 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Incoming email create

[Kevin Begosh]

I have tried


Server: *Servername*

TCP: port#



and still no luck.



I also tried



Server: servername:port#

On Thu, May 27, 2010 at 1:46 AM, Chaudhari, Yogendra <
yogendra_chaudh...@bmc.com> wrote:

> **
>
> Hi Kevin,
>
>
>
> Make use of below template to specify TCP and RPC port numbers.
>
>
>
> Schema: HPD:HelpDesk
>
> Server: TestServer
>
> Login: Testuser
>
> Password: 12345
>
> Action: Submit
>
>
>
> *TCP:[TCP port number]*
>
> For Specifying RPC number use
>
> *RPC :[RPC port number]*
>
>
>
>
>
> Regards,
>
> Yogendra
>
>
>
> DISCLAIMER: The opinions, statements, and/or suggested courses of action
> expressed in this E-mail do not necessarily reflect those of BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
> *Sent:* Wednesday, May 26, 2010 10:02 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incoming email create
>
>
>
> **
>
> List,
>
> I have incoming emails that ARS is parsing out and creating tickets with
> the simple submit instructions from the email engine guide such as
>
>
>
> Schema: HPD:HelpDesk
>
> Server: TestServer
>
> Login: Testuser
>
> Password: 12345
>
> Action: Submit
>
> etc
>
>
>
> I get this to work but, we are using a load balanacer in our one
> environment and you have to put a port for that log in.  What is the line
> you have to put here to add the TCP port.  I have tried a number of things
> but have not been successful.
>
>
>
> This works when I sent it straight to the servers without the load
> balancer.
>
> --
> Kevin Begosh
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re : CMDB7.5 Apache tomcat 5.5 - URGENT

[Frex Popo]

Sorry Peter, just saw your email.

Very much appreciated. Will sue if the other instalation oes not work.

Regards
frex





De : Peter Romain 
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 27 mai 2010, 12h 45min 42s
Objet : Re: CMDB7.5 Apache tomcat 5.5 - URGENT

** 
Hi Frex,
 
I had the same issue with the Tomcat 6.0.26 installer on a 64bit Windows 
system. 
You don’t get the option to install 32 bit Tomcat, it seems to default to the 
64 bit hence the request for 64 bit JRE.
 
I downloaded the 32 bit directories from the Tomcat site and put them in the 
c:\program files\Apache Software Foundation\Tomcat 6.0 directory I created.
 
The download included a running,txt file that tells you to create two variables 
pointing to the 32 bit Java:
JRE_HOME -> c:\Program Files (x86)\Java\jre6
JAVA_HOME -> c:\Program Files (x86)\Java\jdk1.6.0_20
 
To create a Windows service for Tomcat you can run the following from the 
Tomcat bin directory:
   service.bat install
 
HTH
 
Cheers
Peter
 
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: 27 May 2010 10:25
To: arslist@ARSLIST.ORG
Subject: CMDB7.5 Apache tomcat 5.5 - URGENT
 
** 
Dear all,
 
Installed ARS7.6 and JRE1.5(32bit) on a 64 bit machine. I am about to install 
CMDB7.6patch01. If I omit to install the webservices components, the bundled 
tomcat server will not get installed. So decided to install tomcat seperatly 
instead. I downloaded tomcat5.5 (32/64) executable for windows, and during 
installation it asks me for a 64-bit JRE!!
 
Is anyone familiar with this situation and is there a simple solution.
 
Any contributions will be very much appreciated.
 
Regards
frex
 
 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG10 
www.wwrug.com ARSlist: "Where the Answers Are"_




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re : CMDB7.5 Apache tomcat 5.5 - Resolved

[Frex Popo]

IIS and tomcat (included in the mid-tier installed) have been installed instead.

Regards




De : Frex Popo 
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 27 mai 2010, 11h 24min 57s
Objet : CMDB7.5 Apache tomcat 5.5 - URGENT


Dear all,
 
Installed ARS7.6 and JRE1.5(32bit) on a 64 bit machine. I am about to install 
CMDB7.6patch01. If I omit to install the webservices components, the bundled 
tomcat server will not get installed. So decided to install tomcat seperatly 
instead. I downloaded tomcat5.5 (32/64) executable for windows, and during 
installation it asks me for a 64-bit JRE!!
 
Is anyone familiar with this situation and is there a simple solution.
 
Any contributions will be very much appreciated.
 
Regards
frex




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: CMDB7.5 Apache tomcat 5.5 - URGENT

[Peter Romain]

Hi Frex,

 

I had the same issue with the Tomcat 6.0.26 installer on a 64bit Windows
system. 

You don't get the option to install 32 bit Tomcat, it seems to default to
the 64 bit hence the request for 64 bit JRE.

 

I downloaded the 32 bit directories from the Tomcat site and put them in the
c:\program files\Apache Software Foundation\Tomcat 6.0 directory I created.

 

The download included a running,txt file that tells you to create two
variables pointing to the 32 bit Java:

JRE_HOME -> c:\Program Files (x86)\Java\jre6

JAVA_HOME -> c:\Program Files (x86)\Java\jdk1.6.0_20

 

To create a Windows service for Tomcat you can run the following from the
Tomcat bin directory:

   service.bat install

 

HTH

 

Cheers

Peter

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: 27 May 2010 10:25
To: arslist@ARSLIST.ORG
Subject: CMDB7.5 Apache tomcat 5.5 - URGENT

 

** 

Dear all,

 

Installed ARS7.6 and JRE1.5(32bit) on a 64 bit machine. I am about to
install CMDB7.6patch01. If I omit to install the webservices components, the
bundled tomcat server will not get installed. So decided to install tomcat
seperatly instead. I downloaded tomcat5.5 (32/64) executable for windows,
and during installation it asks me for a 64-bit JRE!!

 

Is anyone familiar with this situation and is there a simple solution.

 

Any contributions will be very much appreciated.

 

Regards

frex

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

CMDB7.5 Apache tomcat 5.5 - URGENT

[Frex Popo]

Dear all,
 
Installed ARS7.6 and JRE1.5(32bit) on a 64 bit machine. I am about to install 
CMDB7.6patch01. If I omit to install the webservices components, the bundled 
tomcat server will not get installed. So decided to install tomcat seperatly 
instead. I downloaded tomcat5.5 (32/64) executable for windows, and during 
installation it asks me for a 64-bit JRE!!
 
Is anyone familiar with this situation and is there a simple solution.
 
Any contributions will be very much appreciated.
 
Regards
frex




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"