Log SRM 7.6 Requests via Web Service
Howdy all We are doing a integration into our SRM 7.6 Application where we would like to allow people the ability to log a Service Request via a Web Service. We already have the process working where a webservice will provide the service categories to the end user. We now want to be able to provide the questions for that respective service category and have the answers to those questions being populated into the logged request. I have found a few of the forms where the answers / questions are being populated...however before i go and start creating some custom workflow to allow us to do that, i wanted to check with the communty if anyone else has attempted this or if there are any suggestions on how this could be done smoothly. Any help or advice would be greatly appreciated. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Replace New Line Character with 7.5, not possible anymore?
Hello again, Still no news but this workaround works perfect: - Create a temporary char field - Set that field with SQL : select chr(10) from dual - Use this new field's value in replace functions. Although CHR(13)+CHR(10) is the new line character for windows Remedy uses CHR(10) for new lines. Best Regards, Koray On May 21, 10:12 am, Alkan, Koray koray.al...@siemens- ENTERPRISE.COM wrote: Hello all, Bad news, none of the above worked for 7.5 In the meantime I will try contacting BMC to see if they have a workaround for this issue, but not with much hope. I will keep you updated. Koray On May 20, 6:30 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I have always used: REPLACE($Text$, LTRIM(RTRIM( | )), ) (The vertical bar above being the new line). There was a problem with older versions where the new line would sometimes be seen as a new line space (or space new line, I can't remember which) so the trim of each side clears that up. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray Sent: Thursday, May 20, 2010 10:03 AM To: arsl...@arslist.org Subject: Replace New Line Character with 7.5, not possible anymore? Hello together, With Remedy 7.5 Replace function for new lines are not working anymore such as REPLACE($Text$, , ) Is there any workaround you know? Regards, Koray ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist:Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Help with People interface
You could, of course, use the Error Handler feature of filters to prevent errors from stopping a record being saved. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: 01 June 2010 00:12 To: arslist@ARSLIST.ORG Subject: Re: Help with People interface ** The way I have determined what to do is to capture Filter logs when I do a new CTM:People entry. Always create a new form to stage the people data. I also suggest that you do not do filters on create of the entry since errors will back everything out. Do an escalation so that if errors occure you can trouble shoot the entry. All modifications to CTM:People will create the proper entries. Do not change the Login ID. -Original Message- From: Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com To: arslist@ARSLIST.ORG Sent: Mon, May 31, 2010 5:50 pm Subject: Help with People interface Hi dear listers We need to development a interface between human resources database and ITSM 7.6, with People form, for update staff of our organization, we want to do with web services and java The questions are: - Do we need update others forms apart from People?, Which? - Other considerations that we must take into account? Any help is appreciate Thanks in advance Greetings from Mexico City. __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escalation refuses to run - RESOLVED
The cure for this ended up being pretty simple. We deleted the escalation in question. Then we re-imported a copy of it and assigned that copy to the pool the deleted one had been assigned. After a server bounce it worked. WHY it wouldn't work before is still a mystery. We did compares on the non-working one and the working ones and there was no difference. My only assumption was some kind of database corruption. Normally troubleshooting that would have been a pre-breakfast activity but this system was covered by SOX so it took 7 separate documents and approvals to make that change. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of cpgold Sent: Tuesday, May 25, 2010 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation refuses to run ** Copy this escalation to a new escalation and rename it without the underscore _, disable the original. On Tue, May 25, 2010 at 9:52 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** I'm baffled. Tech support at BMC seems baffled as well. The OOB escalation for SLM is named SLM:EventSchedule:TAD_PollingEscalation. It has not been modified at all except for the thread/pool changes noted below. It is an interval escalation set to 5 minutes. It refuses to fire however. There is simply no mention of it in the logs. Ever. We'd added a dedicated thread - in fact, we have 6 escalations threads/pools. #6 is dedicated solely for this escalation - nothing else is on it. Escalation logging shows all the other escalations working correctly. But for some reason Pool 6 is never mentioned in the logs and the escalation named above is nevere mentioned. There is no message saying the escalation is disabled - there's nothing saying it is computing the next fire time - it is literally as if this escalation doesn't exist as far as the server is concerned. Suggestions? So far we have... -bounced the server. Repeatedly. -thread level logging -every other kind of logging imaginable -restricted pool to this single escalation -verified pool configuration, etc -verified server licensing, etc. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Joe, thanks for the response. It is HTTP 500 error. The website cannot display the page It's just perplexing why some of the jsp pages load, but not others. I was hoping to avoid a re-install. This part hasn't worked for quite some time, and I'm afraid it's because we are running multiple application pools in IIS. I might just need to change Servlet Exec to run in AS mode instead of ISAPI. Has anyone had to do this before? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Gary, Have you tried re-installing the mid-tier? Unless you had custom modifications to the login or logout pages, you will not impact much by re-installing. You could always back up customizations and replace these after your installs. Also when the page is not displayed, what is the http error number/code that you receive? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, May 27, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Mid-Tier 6.3 P 021 AR Server 7.1 Windows 2k3 I have tested out NewAtlanta servlet exec to make sure it is working. They suggest going to the test page that displays the current time (https://localhost/servlet/DateServlet, that all works. Login.jsp works. Config.jsp works. From the Configuration Tool page, I get the following result: Overview (/arsys/shared/config/config_overview.jsp) works General Settings (/arsys/shared/config/config_general.jsp) works AR Server Settings (/arsys/shared/config/config_arslist.jsp) works Cache Settings (/arsys/shared/config/config_cache.jsp) works Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES NOT WORK ß this is not a big deal for this one. Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK Also that doesn't work, from the AR Server Settings page: Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit (arsys/servlet/DeleteServerServlet?) buttons don't work. The pages that don't load all give me The website cannot display the page error. I thought at first it was New Atlanta, I read that it can have issues with IIS if you are using multiple application pools, which I am. However, if it were New Atlanta, why would some of the jsps serve up and some not? Also worth mentioning, the JSP issue was here prior to my upgrading of the remedy server to 7.1, and the web server and ar server are on separate boxes. My root error I'm trying to troubleshoot is one that I've seen other people run into a lot: ARERR[623] Authentication failed. This is not an authentication failed error due to my remedy login account and password not matching, this is an issue with the Mid-Tier itself trying to connect to the remedy server. Thanks, Gary Opela, Jr. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ERROR the parameter is incorrect
I have not visited with the user, but according to them, no, it isn't fixed. I've told the user copy the file to their desktop and re-try. But according to them it's still a problem. The user isn't too fond of Remedy.. so the issue may lay there. ...And if I don't get an incident ticket, I will most likely not go fix it. :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** Marcelo, Was the solution that you found in the archives applicable to you? If not, what is your client operating system? Is it Windows 7 by any chance? I didn't have the same problem as you but I've had other problems with Windows 7 because of virtual paths that Windows 7 uses for certain things. Maybe your file you want to attach is on one such virtual path and the User Tool doesn't like it? If that's the case, try moving the file to a actual physical path like the root drive C:\ and see if it makes a difference.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Thursday, May 27, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008; 09:43am. See below: Re: Parameter is Incorrect by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this Message:- Use ratings to moderate (?) Reply | Print | View Threaded | Show Only this Message Melissa Mike, One thing to check... Is the drive actually mapped on the Citrix server. We found that we had a problem where a drive was mapped on the user's machine, it was not mapped on the Citrix Server (where the User tool is actually running). Our Citrix admins kept telling us it was mapped but until I did an Active Link that captured the Net Use command inside the User Tool and found it wasn't we kept having issues. You might want to create a Diagnostics form with a button and 1 or more large character fields to capture info and see what you really have mapped inside the User Tool. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@...] On Behalf Of ZHANG, ERIC L Sent: Tuesday, March 18, 2008 9:23 AM To: arsl...@... Subject: Re: Parameter is Incorrect Mike, We have the same problem for users via Citrix. I opened a ticket to BMC support and this was the support's response: As per the version you mentioned in your initial email, you are using Citrix Presentation server 4.0. As per the compatibility matrix, the only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2 (Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this with Citrix Presentation Server. So the issue could not be sent to the further level since the citrix version is unsupported Metaframe 3.0 is an old Citrix version. I don't understand why the newer version, Citrix Presentation server 4.0, is not supported by BMC. Thanks, Eric -Original Message- From: Mike Wallick [mailto:mdwall...@...] Sent: Monday, March 17, 2008 10:40 AM Subject: Re: Parameter is Incorrect I've been trying to figure this out for months now, though I only see the behavior when the Remedy client is running via Citrix. In my case, network drives work fine, but the drive mapped to the user's local hard disk (V: in my case) is where I see the parameter is incorrect message. This is with WUT 7.0.1 p3 through p6. Performing the same operation from a 6.3 user tool in Citrix does not exhibit the same behavior (it works as expected). Sorry I don't have more to offer. Mike On 3/17/08, SUBSCRIBE arslist Melissa melissa.r...@... wrote: We are trying to attach documents to the work info for an incident, but we are getting Parameter is Incorrect error when the file is located in the My Documents folder. In our environment, My Documents is mapped to a network drive. I can attach from any other network drive. We are using Remedy User 7.01 patch 5. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, May 27, 2010 9:25 AM To: arslist@ARSLIST.ORG Subject: ERROR the parameter is incorrect One of my users is getting the error The parameter is incorrect while trying to attach files into work info entries. If I log in as such user on my RUT, I do not get the error. Has anyone seen this? I'm currently researching the error ..just thought the list may already have a fix. Thanks All, Marcelo _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Error while executing API
SriSamSri, This is a configuration parameter in your Mid-Tier under 'General Settings' titled 'Maximum connections per server'. The default is something like 80..but basically it's a queuing mechanism that prevents a single midtier server from overwhelming the app server..I think the default is 80. Increase it to something larger..or increase the number of midtier servers you have to accommodate a larger load spread across them.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Monday, May 31, 2010 6:27 AM To: arslist@ARSLIST.ORG Subject: Error while executing API ** Hi, I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 11g, Sun Solaris 10). I see the following error during the execution - We have reached the max number proxies in the pool; wait for one to become available for thread Tid_118 for server 10.142.165.141:7919 This error does not stop Incidents creation. However, I feel this is slowing the process of Incidents creation in Remedy. What could be the reason for this error? Thanks! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error while executing API
Speaking of the default of 80 -- has anybody changed this one way or the next - and if so - what did you see? It seems to me as if you can have 80 connections to the ARServer from this client at once - is that what a ProxyPool is? How long does a Proxy live? -John On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote: ** SriSamSri, This is a configuration parameter in your Mid-Tier under ‘General Settings’ titled ‘Maximum connections per server’. The default is something like 80….but basically it’s a queuing mechanism that prevents a single midtier server from overwhelming the app server….I think the default is 80. Increase it to something larger….or increase the number of midtier servers you have to accommodate a larger load spread across them…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Monday, May 31, 2010 6:27 AM To: arslist@ARSLIST.ORG Subject: Error while executing API ** Hi, I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 11g, Sun Solaris 10). I see the following error during the execution - We have reached the max number proxies in the pool; wait for one to become available for thread Tid_118 for server 10.142.165.141:7919 This error does not stop Incidents creation. However, I feel this is slowing the process of Incidents creation in Remedy. What could be the reason for this error? Thanks! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB upgrade to 7.6 failure, please help
Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ramey, Anne *Sent:* Friday, May 28, 2010 1:10 PM *To:* arslist@ARSLIST.ORG *Subject:* CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error while executing API
John, I had an issue awhile back where the app server was 'backed up'.and because of this backup it didn't seem like the app was working (thread bound)..so people were closing their browser and trying to log back in, didn't work, rinse and repeat. This behavior from several hundred users at the same time quickly used all of my Proxy Pools on my two midtier servers.so people started getting the errors mentioned below..obviously the fix was to make the app server not be backed up and everything processed properly..but because of this incident we have increased our pool size..couldn't find any guidelines..so I set it at 500..don't know how to tell how many are currently in use.so I have no clue if 500 is too many, too few, etc.but haven't seen the error since. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Tuesday, June 01, 2010 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error while executing API ** Speaking of the default of 80 -- has anybody changed this one way or the next - and if so - what did you see? It seems to me as if you can have 80 connections to the ARServer from this client at once - is that what a ProxyPool is? How long does a Proxy live? -John On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote: ** SriSamSri, This is a configuration parameter in your Mid-Tier under 'General Settings' titled 'Maximum connections per server'. The default is something like 80..but basically it's a queuing mechanism that prevents a single midtier server from overwhelming the app server..I think the default is 80. Increase it to something larger..or increase the number of midtier servers you have to accommodate a larger load spread across them.. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Monday, May 31, 2010 6:27 AM To: arslist@ARSLIST.ORG Subject: Error while executing API ** Hi, I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 11g, Sun Solaris 10). I see the following error during the execution - We have reached the max number proxies in the pool; wait for one to become available for thread Tid_118 for server 10.142.165.141:7919 http://10.142.165.141:7919/ This error does not stop Incidents creation. However, I feel this is slowing the process of Incidents creation in Remedy. What could be the reason for this error? Thanks! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com/ www.kineticdata.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ERROR the parameter is incorrect
I think you need more information about what's happening. What's the location and name of the file they're trying to attach? Have you had them enable workflow logging? Are they logging in through Citrix like in the old post you found? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, June 01, 2010 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** I have not visited with the user, but according to them, no, it isn't fixed. I've told the user copy the file to their desktop and re-try. But according to them it's still a problem. The user isn't too fond of Remedy.. so the issue may lay there. ...And if I don't get an incident ticket, I will most likely not go fix it. J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** Marcelo, Was the solution that you found in the archives applicable to you? If not, what is your client operating system? Is it Windows 7 by any chance? I didn't have the same problem as you but I've had other problems with Windows 7 because of virtual paths that Windows 7 uses for certain things. Maybe your file you want to attach is on one such virtual path and the User Tool doesn't like it? If that's the case, try moving the file to a actual physical path like the root drive C:\ and see if it makes a difference.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A Sent: Thursday, May 27, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: ERROR the parameter is incorrect ** Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008; 09:43am. See below: Re: Parameter is Incorrect by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this Message:- Use ratings to moderate (?) Reply | Print | View Threaded | Show Only this Message Melissa Mike, One thing to check... Is the drive actually mapped on the Citrix server. We found that we had a problem where a drive was mapped on the user's machine, it was not mapped on the Citrix Server (where the User tool is actually running). Our Citrix admins kept telling us it was mapped but until I did an Active Link that captured the Net Use command inside the User Tool and found it wasn't we kept having issues. You might want to create a Diagnostics form with a button and 1 or more large character fields to capture info and see what you really have mapped inside the User Tool. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@...] On Behalf Of ZHANG, ERIC L Sent: Tuesday, March 18, 2008 9:23 AM To: arsl...@... Subject: Re: Parameter is Incorrect Mike, We have the same problem for users via Citrix. I opened a ticket to BMC support and this was the support's response: As per the version you mentioned in your initial email, you are using Citrix Presentation server 4.0. As per the compatibility matrix, the only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2 (Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this with Citrix Presentation Server. So the issue could not be sent to the further level since the citrix version is unsupported Metaframe 3.0 is an old Citrix version. I don't understand why the newer version, Citrix Presentation server 4.0, is not supported by BMC. Thanks, Eric -Original Message- From: Mike Wallick [mailto:mdwall...@...] Sent: Monday, March 17, 2008 10:40 AM Subject: Re: Parameter is Incorrect I've been trying to figure this out for months now, though I only see the behavior when the Remedy client is running via Citrix. In my case, network drives work fine, but the drive mapped to the user's local hard disk (V: in my case) is where I see the parameter is incorrect message. This is with WUT 7.0.1 p3 through p6. Performing the same operation from a 6.3 user tool in Citrix does not exhibit the same behavior (it works as expected). Sorry I don't have more to offer. Mike On 3/17/08, SUBSCRIBE
Re: CMDB upgrade to 7.6 failure, please help
Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error while executing API
Was the app-server backed up? Or was mid-tier hitting it's max Proxy pool? or both? -John On Jun 1, 2010, at 10:43 AM, LJ LongWing wrote: ** John, I had an issue awhile back where the app server was ‘backed up’…and because of this backup it didn’t seem like the app was working (thread bound)….so people were closing their browser and trying to log back in, didn’t work, rinse and repeat. This behavior from several hundred users at the same time quickly used all of my Proxy Pools on my two midtier servers…so people started getting the errors mentioned below….obviously the fix was to make the app server not be backed up and everything processed properly….but because of this incident we have increased our pool size….couldn’t find any guidelines….so I set it at 500….don’t know how to tell how many are currently in use…so I have no clue if 500 is too many, too few, etc…but haven’t seen the error since. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: Tuesday, June 01, 2010 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error while executing API ** Speaking of the default of 80 -- has anybody changed this one way or the next - and if so - what did you see? It seems to me as if you can have 80 connections to the ARServer from this client at once - is that what a ProxyPool is? How long does a Proxy live? -John On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote: ** SriSamSri, This is a configuration parameter in your Mid-Tier under ‘General Settings’ titled ‘Maximum connections per server’. The default is something like 80….but basically it’s a queuing mechanism that prevents a single midtier server from overwhelming the app server….I think the default is 80. Increase it to something larger….or increase the number of midtier servers you have to accommodate a larger load spread across them…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Monday, May 31, 2010 6:27 AM To: arslist@ARSLIST.ORG Subject: Error while executing API ** Hi, I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 11g, Sun Solaris 10). I see the following error during the execution - We have reached the max number proxies in the pool; wait for one to become available for thread Tid_118 for server 10.142.165.141:7919 This error does not stop Incidents creation. However, I feel this is slowing the process of Incidents creation in Remedy. What could be the reason for this error? Thanks! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy ARERR message lookup page
Very nice. Thanks Misi. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 26, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: OT: Remedy ARERR message lookup page Hi, I have published a new open web-page where you can lookup details concerning the error message numbers from Remedy. You can access directly from a form on our main page: http://rrr.se Or you can go straight the slim-lined web page: http://rrr.se/cgi/arerrr I am planning to open the information up, to enable all of us to add information, references and insights to these wonderful (?) message numbers. Let me know if you think this would be a good idea! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
When this happened to me at the same place during the upgrade as you report it was due to the hostname pointing to a public IP. I updated the hosts file on the server to point the hostname to the physical server IP and the installation worked fine. Is it possible that there's a similar issue with your system? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 01 June 2010 17:25 To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u pgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
That is the fix I found as well. I'm also going to try that for this CMDB issue and see if it is also a timeout issue. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PCR Remedy Sent: Tuesday, June 01, 2010 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Gary, Actually 500 http error code represents an internal web server error. There is probably nothing wrong with the page or permissions itself. It may display if you hit refresh. These errors are usually temporary caused by a temporary internal web server problem. Did you try refreshing the page? Does it work? You may also want to check your version of the JDK and JRE installed on your server. Stick to a recommended version, do not go too far ahead and definitely do not go even a single patch or version lower.. Going lower in my past experience causes problems 90% of the times and going too far ahead sometimes works, and sometimes works with problems and sometimes doesn't work at all... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, June 01, 2010 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Joe, thanks for the response. It is HTTP 500 error. The website cannot display the page It's just perplexing why some of the jsp pages load, but not others. I was hoping to avoid a re-install. This part hasn't worked for quite some time, and I'm afraid it's because we are running multiple application pools in IIS. I might just need to change Servlet Exec to run in AS mode instead of ISAPI. Has anyone had to do this before? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Gary, Have you tried re-installing the mid-tier? Unless you had custom modifications to the login or logout pages, you will not impact much by re-installing. You could always back up customizations and replace these after your installs. Also when the page is not displayed, what is the http error number/code that you receive? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, May 27, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Mid-Tier 6.3 P 021 AR Server 7.1 Windows 2k3 I have tested out NewAtlanta servlet exec to make sure it is working. They suggest going to the test page that displays the current time (https://localhost/servlet/DateServlet, that all works. Login.jsp works. Config.jsp works. From the Configuration Tool page, I get the following result: Overview (/arsys/shared/config/config_overview.jsp) works General Settings (/arsys/shared/config/config_general.jsp) works AR Server Settings (/arsys/shared/config/config_arslist.jsp) works Cache Settings (/arsys/shared/config/config_cache.jsp) works Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES NOT WORK ß this is not a big deal for this one. Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK Also that doesn't work, from the AR Server Settings page: Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit (arsys/servlet/DeleteServerServlet?) buttons don't work. The pages that don't load all give me The website cannot display the page error. I thought at first it was New Atlanta, I read that it can have issues with IIS if you are using multiple application pools, which I am. However, if it were New Atlanta, why would some of the jsps serve up and some not? Also worth mentioning, the JSP issue was here prior to my upgrading of the remedy server to 7.1, and the web server and ar server are on separate boxes. My root error I'm trying to troubleshoot is one that I've seen other people run into a lot: ARERR[623] Authentication failed. This is not an authentication failed error due to my remedy login account and password not matching, this is an issue with the Mid-Tier itself trying to connect to the remedy server. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Anne, Besides increasing the timings in the script, since you are on Unix, set the max open files etc to unlimited. I remember having a similar problem with the startup of the AR Server, during an install and doing these two things resolved the problem.. This is done using the admin utility ulimit. A random google search gave me this - I haven't read the article but thought I'd post an example.. You could research a bit more about ulimit settings for your version of Linux - generally its the same for almost all versions - but just in case.. http://www.cs.wisc.edu/condor/condorg/linux_scalability.html Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help That is the fix I found as well. I'm also going to try that for this CMDB issue and see if it is also a timeout issue. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PCR Remedy Sent: Tuesday, June 01, 2010 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u pgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB upgrade to 7.6 failure, please help
Adding ssc 2 2 7200 After the init in the problem file appears to have solved that issue (using the pause setting for the install). I'm past that point in this install attempt. I'll let you know for sure when the install is done. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy ARERR message lookup page
I think this would be a great resource and I say it would be a great idea to open it up to enable all of us to add information, references and insights. I would love to see quality input to the entries here, as the Error messages provide by BMC are limited, at best. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Tuesday, June 01, 2010 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy ARERR message lookup page Very nice. Thanks Misi. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 26, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: OT: Remedy ARERR message lookup page Hi, I have published a new open web-page where you can lookup details concerning the error message numbers from Remedy. You can access directly from a form on our main page: http://rrr.se Or you can go straight the slim-lined web page: http://rrr.se/cgi/arerrr I am planning to open the information up, to enable all of us to add information, references and insights to these wonderful (?) message numbers. Let me know if you think this would be a good idea! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy ARERR message lookup page
I've not seen the page as yet but I agree with Chris.. I think it would be a great idea if someone could publish a web service to publish the AR Error Messages forms and add a little customization to it that would give the ability to add related notes to it.. It would be quite a resource.. I do not have a licensed server for personal use or I would do it myself.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, June 01, 2010 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ARERR message lookup page I think this would be a great resource and I say it would be a great idea to open it up to enable all of us to add information, references and insights. I would love to see quality input to the entries here, as the Error messages provide by BMC are limited, at best. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Tuesday, June 01, 2010 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy ARERR message lookup page Very nice. Thanks Misi. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 26, 2010 12:07 PM To: arslist@ARSLIST.ORG Subject: OT: Remedy ARERR message lookup page Hi, I have published a new open web-page where you can lookup details concerning the error message numbers from Remedy. You can access directly from a form on our main page: http://rrr.se Or you can go straight the slim-lined web page: http://rrr.se/cgi/arerrr I am planning to open the information up, to enable all of us to add information, references and insights to these wonderful (?) message numbers. Let me know if you think this would be a good idea! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
MidTier / Concurrent Users
I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MidTier / Concurrent Users
A really long time ago (maybe 7 years or so), I had heard a recommendation that each web server user uses approximately about 4 MB of memory per session.. So this may have increased by maybe 100% since then? I would safely calculate at about 12 MB per user session. Also maybe (I'm not 100% sure) your calculations should perhaps be based out of the max heap size setting - and not the total physical server memory. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 2:56 PM To: arslist@ARSLIST.ORG Subject: MidTier / Concurrent Users I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: monitor Remedy escalations performance
The arthread.log will show what escalation threads have been spawned. But I think it only uses one thread by default (you can enable more). Escalations run as the 'AR_ESCALATOR' user, so you can grep for that in the arsql.log or arescalation.log and check the timings. As for memory, all I would know to do is monitor the memory of the arserverd. If a single escalation is running for a long time, that is a definite red flag, as if your escalations are all on one thread, long db transactions could block your whole escalation queue. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ex Soundgarden Sent: Wednesday, May 26, 2010 10:48 PM To: arslist@ARSLIST.ORG Subject: monitor Remedy escalations performance ** Hi ARSListers, I'm currently doing a comparison on two Remedy servers that run on two different platforms (Soalris 10 and Windows 2008). I want to know if there are available tools that I can download to check the performance of the escalations running on both systems. I already used AR System Log analyzer but it only gives me the SQL and API transactions. I'm looking for a tool that will give me the amout of memory the escalations consumes, and the number of processes/threads they're using. Any ideas you will share will surely help me start on this one. Thanks in advance! gabud _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. *** Walmart Confidential *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MidTier / Concurrent Users
Thanks, that means at 1024 Mb / 12 mb per session ~85 sessions. On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote: A really long time ago (maybe 7 years or so), I had heard a recommendation that each web server user uses approximately about 4 MB of memory per session.. So this may have increased by maybe 100% since then? I would safely calculate at about 12 MB per user session. Also maybe (I'm not 100% sure) your calculations should perhaps be based out of the max heap size setting - and not the total physical server memory. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 2:56 PM To: arsl...@arslist.org Subject: MidTier / Concurrent Users I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MidTier / Concurrent Users
The Mid-Tier is much more scalable than it was 7 or so years ago... For data, you may be well served to take a look at the scaling information found here: 18-Mar-2010 Describes performance and scalability of BMC Remedy IT Service Management 7.6, BMC Service Request Management 7.6, and BMC Atrium 7.6 on Red Hat Linux® http://documents.bmc.com/supportu/documents/11/88/121188/121188.pdf Or here: 24-Jul-2009 Provides quantitative guidelines for achieving optimum performance and scalability for BMC Remedy IT Service Management Suite with BMC Atrium CMDB on the Solaris 10 platform. http://documents.bmc.com/supportu/documents/46/71/104671/104671.pdf -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chuck Sent: Tuesday, June 01, 2010 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: MidTier / Concurrent Users Thanks, that means at 1024 Mb / 12 mb per session ~85 sessions. On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote: A really long time ago (maybe 7 years or so), I had heard a recommendation that each web server user uses approximately about 4 MB of memory per session.. So this may have increased by maybe 100% since then? I would safely calculate at about 12 MB per user session. Also maybe (I'm not 100% sure) your calculations should perhaps be based out of the max heap size setting - and not the total physical server memory. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 2:56 PM To: arsl...@arslist.org Subject: MidTier / Concurrent Users I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MidTier / Concurrent Users
All, At one time Support stated that each mid-tier (based upon a 4 gig system and only mid-tier running on that system) could handle around 100 to 150 concurrent users. In a number of past installs (9 ITSM projects) I have used 150 and had not seen any issues, but with 7.6 I am unsure. hbr On Tue, Jun 1, 2010 at 3:13 PM, Chuck cpg...@gmail.com wrote: Thanks, that means at 1024 Mb / 12 mb per session ~85 sessions. On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote: A really long time ago (maybe 7 years or so), I had heard a recommendation that each web server user uses approximately about 4 MB of memory per session.. So this may have increased by maybe 100% since then? I would safely calculate at about 12 MB per user session. Also maybe (I'm not 100% sure) your calculations should perhaps be based out of the max heap size setting - and not the total physical server memory. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 2:56 PM To: arsl...@arslist.org Subject: MidTier / Concurrent Users I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MidTier / Concurrent Users
Thank You for the links to the document. On Jun 1, 2:45 pm, Easter, David david_eas...@bmc.com wrote: The Mid-Tier is much more scalable than it was 7 or so years ago... For data, you may be well served to take a look at the scaling information found here: 18-Mar-2010 Describes performance and scalability of BMC Remedy IT Service Management 7.6, BMC Service Request Management 7.6, and BMC Atrium 7.6 on Red Hat Linux® http://documents.bmc.com/supportu/documents/11/88/121188/121188.pdf Or here: 24-Jul-2009 Provides quantitative guidelines for achieving optimum performance and scalability for BMC Remedy IT Service Management Suite with BMC Atrium CMDB on the Solaris 10 platform. http://documents.bmc.com/supportu/documents/46/71/104671/104671.pdf -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chuck Sent: Tuesday, June 01, 2010 12:14 PM To: arsl...@arslist.org Subject: Re: MidTier / Concurrent Users Thanks, that means at 1024 Mb / 12 mb per session ~85 sessions. On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote: A really long time ago (maybe 7 years or so), I had heard a recommendation that each web server user uses approximately about 4 MB of memory per session.. So this may have increased by maybe 100% since then? I would safely calculate at about 12 MB per user session. Also maybe (I'm not 100% sure) your calculations should perhaps be based out of the max heap size setting - and not the total physical server memory. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 2:56 PM To: arsl...@arslist.org Subject: MidTier / Concurrent Users I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Job: (Full time) Remedy Infrastructure Specialist
Hey everyone! I thought I'd post this to the list. My team is looking for someone with a great deal of Remedy knowledge to help manage our very large Remedy infrastructure. Please see the information below or the http://www.rim.com/careers site for more details. --- --- Remedy Systems Developer-0907645 --- --- Job Description Research In Motion Limited® (RIM)® is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM's portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless Handheld product line, software development tools and software/hardware licensing agreements. RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM? POSITION SUMMARY The successful candidate will work as a member of the Ticketing CMDB Development team managing, maintaining, operating and upgrading the systems which comprise the landscape of the BMC Remedy solution at Research In Motion. This position is an excellent opportunity to test the limits of your knowledge and experience, and to learn new skills to elevate your career. The successful candidate will be responsible for operating components of highly available, high performance systems consisting of many integrated and distributed processes. The job functions involve end-to-end support of the BMC Remedy corporate workflow application systems that shape the IT, Corporate, Operations Support environments at Research In Motion. The candidate will work in a controlled change and release management environment. Being part of a rotating on-call support process may be required as well. The candidate will work in a team alongside experienced BMC Remedy developers and architects. Our company uses out of the box Remedy applications as well as large scale custom applications which have multiple integrations to other enterprise systems that support both internal and external customers. The responsibilities include; Landscape design, configuration, version and patch management, capacity testing and support. Installation, implementation and support of application servers, application services, mid-tier, email engine, web applications and integrations Research and Development of Optimal System Configurations and assist team with debugging OS and kernel parameter and tuning issues Monitor Events and Alerts and Work with Team and Vendor to resolve system issues. Make recommendations about system monitoring, alert levels and thresholds and system monitored metrics. Take on advanced responsibilities relating to the scalability, strategy and vision of the Remedy systems that support RIM and BlackBerry. Qualifications ESSENTIAL SKILLS AND QUALIFICATIONS Minimum 5 years experience in a large company as a Systems Administrator Experience operating Clustered, Load Balanced and virtualized environments with applications that run on Oracle 11g databases Adept in administrating a Solaris 10 and VM systems running Windows Server OS' Experienced in shell/bash/Perl/dos/java scripting Experience with the Sun JVM, advanced knowledge of Apache, Tomcat, and JBoss Integration experience with SAP, Active Directory (LDAP) and telephony environments. Excellent debugging and troubleshooting skills, and ability to learn and adapt quickly If you're driven to take wireless technologies to the next level, it's time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry! © 2009 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, BlackBerry, Always On, Always Connected and the envelope in motion symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. --- --- If this opportunity is of interest to you and you would like to be considered, please
Re: MidTier / Concurrent Users
12 was just an arbitrary assumption.. 4 was what I was told.. David Easter has shared some useful links I will look into in a bit.. Thanks for sharing that David.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: MidTier / Concurrent Users Thanks, that means at 1024 Mb / 12 mb per session ~85 sessions. On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote: A really long time ago (maybe 7 years or so), I had heard a recommendation that each web server user uses approximately about 4 MB of memory per session.. So this may have increased by maybe 100% since then? I would safely calculate at about 12 MB per user session. Also maybe (I'm not 100% sure) your calculations should perhaps be based out of the max heap size setting - and not the total physical server memory. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chuck Sent: Tuesday, June 01, 2010 2:56 PM To: arsl...@arslist.org Subject: MidTier / Concurrent Users I know this has been posted before, maybe not doing the right type of query. What is the expected # of Concurrent users based on the following: 8GB Ram Dual CPU with sparcv9 processor operates at 1503 Mhz Tomcat 6.0.26 jdk1.6_20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages
Try removing all the compiled JSP pages off of ServletExecs working directory. Remember in the background all JSPs are converted to *.java and then are compiled into Servlets, can;t remember how ServletExec names the Servlet, but they will all contain the JSP name but end with a .java and .class name. On Jun 1, 1:01 pm, Joe D'Souza jdso...@shyle.net wrote: Gary, Actually 500 http error code represents an internal web server error. There is probably nothing wrong with the page or permissions itself. It may display if you hit refresh. These errors are usually temporary caused by a temporary internal web server problem. Did you try refreshing the page? Does it work? You may also want to check your version of the JDK and JRE installed on your server. Stick to a recommended version, do not go too far ahead and definitely do not go even a single patch or version lower.. Going lower in my past experience causes problems 90% of the times and going too far ahead sometimes works, and sometimes works with problems and sometimes doesn't work at all... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, June 01, 2010 10:01 AM To: arsl...@arslist.org Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Joe, thanks for the response. It is HTTP 500 error. The website cannot display the page It's just perplexing why some of the jsp pages load, but not others. I was hoping to avoid a re-install. This part hasn't worked for quite some time, and I'm afraid it's because we are running multiple application pools in IIS. I might just need to change Servlet Exec to run in AS mode instead of ISAPI. Has anyone had to do this before? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 11:44 AM To: arsl...@arslist.org Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Gary, Have you tried re-installing the mid-tier? Unless you had custom modifications to the login or logout pages, you will not impact much by re-installing. You could always back up customizations and replace these after your installs. Also when the page is not displayed, what is the http error number/code that you receive? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, May 27, 2010 10:20 AM To: arsl...@arslist.org Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Mid-Tier 6.3 P 021 AR Server 7.1 Windows 2k3 I have tested out NewAtlanta servlet exec to make sure it is working. They suggest going to the test page that displays the current time (https://localhost/servlet/DateServlet, that all works. Login.jsp works. Config.jsp works. From the Configuration Tool page, I get the following result: Overview (/arsys/shared/config/config_overview.jsp) works General Settings (/arsys/shared/config/config_general.jsp) works AR Server Settings (/arsys/shared/config/config_arslist.jsp) works Cache Settings (/arsys/shared/config/config_cache.jsp) works Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES NOT WORK � this is not a big deal for this one. Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK Also that doesn't work, from the AR Server Settings page: Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit (arsys/servlet/DeleteServerServlet?) buttons don't work. The pages that don't load all give me The website cannot display the page error. I thought at first it was New Atlanta, I read that it can have issues with IIS if you are using multiple application pools, which I am. However, if it were New Atlanta, why would some of the jsps serve up and some not? Also worth mentioning, the JSP issue was here prior to my upgrading of the remedy server to 7.1, and the web server and ar server are on separate boxes. My root error I'm trying to troubleshoot is one that I've seen other people run into a lot: ARERR[623] Authentication failed. This is not an authentication failed error due to my remedy login account and password not matching, this is an issue with the Mid-Tier itself trying to connect to the remedy server. Thanks, Gary Opela, Jr. ___
