Log SRM 7.6 Requests via Web Service

2010-06-01 Thread Bradley Murphy
Howdy all



We are doing a integration into our SRM 7.6 Application where we would like
to allow people the ability to log a Service Request via a Web Service. We
already have the process working where a webservice will provide the service
categories to the end user.



We now want to be able to provide the questions for that respective service
category and have the answers to those questions being populated into the
logged request.



I have found a few of the forms where the answers / questions are being
populated...however before i go and start creating some custom workflow to
allow us to do that, i wanted to check with the communty if anyone else has
attempted this or if there are any suggestions on how this could be done
smoothly.



Any help or advice would be greatly appreciated.



Thanks in advance

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Re: {Remedy ARS} Re: Replace New Line Character with 7.5, not possible anymore?

2010-06-01 Thread Alkan, Koray
Hello again,

Still no news but this workaround works perfect:

- Create a temporary char field
- Set that field with SQL : select chr(10) from dual
- Use this new field's value in replace functions.

Although CHR(13)+CHR(10) is the new line character for windows Remedy
uses CHR(10) for new lines.

Best Regards,
Koray

On May 21, 10:12 am, Alkan, Koray koray.al...@siemens-
ENTERPRISE.COM wrote:
 Hello all,

 Bad news, none of the above worked for 7.5
 In the meantime I will try contacting BMC to see if they have a
 workaround for this issue, but not with much hope.
 I will keep you updated.

 Koray

 On May 20, 6:30 pm, Grooms, Frederick W frederick.w.gro...@xo.com
 wrote:





  I have always used:    REPLACE($Text$, LTRIM(RTRIM( | )), )

  (The vertical bar above being the new line).  

  There was a problem with older versions where the new line would sometimes 
  be seen as a new line space (or space new line, I can't remember which) so 
  the trim of each side clears that up.

  Fred

  -Original Message-
  From: Action Request System discussion list(ARSList) 
  [mailto:arsl...@arslist.org] On Behalf Of Alkan, Koray
  Sent: Thursday, May 20, 2010 10:03 AM
  To: arsl...@arslist.org
  Subject: Replace New Line Character with 7.5, not possible anymore?

  Hello together,

  With Remedy 7.5 Replace function for new lines are not working anymore
  such as

  REPLACE($Text$, 
  , )

  Is there any workaround you know?

  Regards,
  Koray

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Re: Help with People interface

2010-06-01 Thread Peter Romain
You could, of course, use the Error Handler feature of filters to prevent 
errors from stopping a record being saved.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: 01 June 2010 00:12
To: arslist@ARSLIST.ORG
Subject: Re: Help with People interface

 

** The way I have determined what to do is to capture Filter logs when I do a 
new CTM:People entry. Always create a new form to stage the people data. I also 
suggest that you do not do filters on create of the entry since errors will 
back everything out. Do an escalation so that if errors occure you can trouble 
shoot the entry. All modifications to CTM:People will create the proper 
entries. Do not change the Login ID.

 

-Original Message-
From: Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com
To: arslist@ARSLIST.ORG
Sent: Mon, May 31, 2010 5:50 pm
Subject: Help with People interface

Hi dear listers
We need to development a interface between human resources database and ITSM 
7.6, with People form, for update staff of our organization, we want to do with 
web services and java
The questions are: 
- Do we need update others forms apart from People?, Which?
- Other considerations that we must take into account?
Any help is appreciate
Thanks in advance
Greetings from Mexico City.
 
__
Atentamente
Guillermo Alfredo Torres Barrón
Proyectos ARS Remedy
 
 
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Re: Escalation refuses to run - RESOLVED

2010-06-01 Thread William Rentfrow
The cure for this ended up being pretty simple.  We deleted the
escalation in question.  Then we re-imported a copy of it and assigned
that copy to the pool the deleted one had been assigned.
 
After a server bounce it worked.
 
WHY it wouldn't work before is still a mystery.  We did compares on the
non-working one and the working ones and there was no difference.  My
only assumption was some kind of database corruption.
 
Normally troubleshooting that would have been a pre-breakfast activity
but this system was covered by SOX so it took 7 separate documents and
approvals to make that change.
 
William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
Blog: www.williamrentfrow.com 
O 715-592-5185 
C 715-410-8056 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of cpgold
Sent: Tuesday, May 25, 2010 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation refuses to run


** 
Copy this escalation to a new escalation and rename it without the
underscore _, disable the original.


 
On Tue, May 25, 2010 at 9:52 AM, William Rentfrow
wrentf...@stratacominc.com wrote:


** 
I'm baffled.  Tech support at BMC seems baffled as well.
 
The OOB escalation for SLM is named
SLM:EventSchedule:TAD_PollingEscalation.  It has not been modified at
all except for the thread/pool changes noted below.  It is an interval
escalation set to 5 minutes.
 
It refuses to fire however.  There is simply no mention of it in
the logs.  Ever.
 
We'd added a dedicated thread - in fact, we have 6 escalations
threads/pools.  #6 is dedicated solely for this escalation - nothing
else is on it.
 
Escalation logging shows all the other escalations working
correctly.  But for some reason Pool 6 is never mentioned in the logs
and the escalation named above is nevere mentioned.  There is no message
saying the escalation is disabled - there's nothing saying it is
computing the next fire time - it is literally as if this escalation
doesn't exist as far as the server is concerned.
 
Suggestions?  So far we have...
 
-bounced the server.  Repeatedly.
-thread level logging
-every other kind of logging imaginable
-restricted pool to this single escalation
-verified pool configuration, etc
-verified server licensing, etc.
 

William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
http://www.stratacominc.com/ 
Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 
715-410-8156 C
 
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Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

2010-06-01 Thread Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
Joe, thanks for the response.

It is HTTP 500 error. The website cannot display the page

It's just perplexing why some of the jsp pages load, but not others.

I was hoping to avoid a re-install. This part hasn't worked for quite some 
time, and I'm afraid it's because we are running multiple application pools in 
IIS. I might just need to change Servlet Exec to run in AS mode instead of 
ISAPI. Has anyone had to do this before?


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, May 29, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

** 
Gary,
 
Have you tried re-installing the mid-tier? Unless you had custom modifications 
to the login or logout pages, you will not impact much by re-installing. You 
could always back up customizations and replace these after your installs.
 
Also when the page is not displayed, what is the http error number/code that 
you receive?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
Sent: Thursday, May 27, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages


** 

Mid-Tier 6.3 P 021

AR Server 7.1

Windows 2k3

 

I have tested out NewAtlanta servlet exec to make sure it is working. 
They suggest going to the test page that displays the current time 
(https://localhost/servlet/DateServlet, that all works. 

 

Login.jsp works. Config.jsp works. From the Configuration Tool page, I 
get the following result:

Overview (/arsys/shared/config/config_overview.jsp) works

General Settings (/arsys/shared/config/config_general.jsp) works

AR Server Settings (/arsys/shared/config/config_arslist.jsp) works

Cache Settings (/arsys/shared/config/config_cache.jsp) works

Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES 
NOT WORK   ß this is not a big deal for this one.

Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK

Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK

 

Also that doesn't work, from the AR Server Settings page:

Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit 
(arsys/servlet/DeleteServerServlet?) buttons don't work.

 

The pages that don't load all give me The website cannot display the 
page error. I thought at first it was New Atlanta, I read that it can have 
issues with IIS if you are using multiple application pools, which I am. 
However, if it were New Atlanta, why would some of the jsps serve up and some 
not?

 

Also worth mentioning, the JSP issue was here prior to my upgrading of 
the remedy server to 7.1, and the web server and ar server are on separate 
boxes.


My root error I'm trying to troubleshoot is one that I've seen other 
people run into a lot: ARERR[623] Authentication failed. This is not an 
authentication failed error due to my remedy login account and password not 
matching, this is an issue with the Mid-Tier itself trying to connect to the 
remedy server. 

 

 

Thanks,

 

Gary Opela, Jr.

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Re: ERROR the parameter is incorrect

2010-06-01 Thread Martinez, Marcelo A
I have not visited with the user, but according to them, no, it isn't fixed.
I've told the user copy the file to their desktop and re-try. But according to 
them it's still a problem. The user isn't too fond of Remedy.. so the issue 
may lay there.
...And if I don't get an incident ticket, I will most likely not go fix it. :)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, May 29, 2010 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ERROR the parameter is incorrect

**
Marcelo,

Was the solution that you found in the archives applicable to you?

If not, what is your client operating system? Is it Windows 7 by any chance? I 
didn't have the same problem as you but I've had other problems with Windows 7 
because of virtual paths that Windows 7 uses for certain things. Maybe your 
file you want to attach is on one such virtual path and the User Tool doesn't 
like it?

If that's the case, try moving the file to a actual physical path like the root 
drive C:\ and see if it makes a difference..

Cheers

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A
Sent: Thursday, May 27, 2010 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ERROR the parameter is incorrect
**

Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008; 09:43am. See 
below:



Re: Parameter is Incorrect

by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this Message:- Use 
ratings to moderate (?)



Reply | Print | View Threaded | Show Only this Message



Melissa  Mike,



One thing to check...  Is the drive actually mapped on the Citrix

server.  We found that we had a problem where a drive was mapped on the

user's machine, it was not mapped on the Citrix Server (where the User

tool is actually running).  Our Citrix admins kept telling us it was

mapped but until I did an Active Link that captured the Net Use command

inside the User Tool and found it wasn't we kept having issues.



You might want to create a Diagnostics form with a button and 1 or more

large character fields to capture info and see what you really have

mapped inside the User Tool.



Fred



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@...] On Behalf Of ZHANG, ERIC L

Sent: Tuesday, March 18, 2008 9:23 AM

To: arsl...@...

Subject: Re: Parameter is Incorrect



Mike,



We have the same problem for users via Citrix.  I opened a ticket to BMC

support and this was the support's response:



As per the version you mentioned in your initial email, you are using

Citrix Presentation server 4.0. As per the compatibility matrix, the

only supported citrix version for ARS 6.3, 7.0.01, 7.1 are Metaframe 1.2

(Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't tested this

with Citrix Presentation Server. So the issue could not be sent to the

further level since the citrix version is unsupported



Metaframe 3.0 is an old Citrix version.  I don't understand why the

newer version, Citrix Presentation server 4.0, is not supported by BMC.



Thanks,

Eric



-Original Message-

From: Mike Wallick [mailto:mdwall...@...]

Sent: Monday, March 17, 2008 10:40 AM

Subject: Re: Parameter is Incorrect



I've been trying to figure this out for months now, though I only see

the behavior when the Remedy client is running via Citrix. In my case,

network drives work fine, but the drive mapped to the user's local hard

disk (V: in my case) is where I see the parameter is incorrect message.



This is with WUT 7.0.1 p3 through p6. Performing the same operation from

a 6.3 user tool in Citrix does not exhibit the same behavior (it works

as expected).



Sorry I don't have more to offer.



Mike



On 3/17/08, SUBSCRIBE arslist Melissa melissa.r...@... wrote:



 We are trying to attach documents to the work info for an incident,

but we

 are getting Parameter is Incorrect error when the file is located in

the

 My Documents folder.  In our environment, My Documents is mapped to

a

 network drive.  I can attach from any other network drive.



 We are using Remedy User 7.01 patch 5.









-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Thursday, May 27, 2010 9:25 AM
To: arslist@ARSLIST.ORG
Subject: ERROR the parameter is incorrect



One of my users is getting the error The parameter is incorrect while trying 
to attach files into work info entries.

If I log in as such user on my RUT, I do not get the error.

Has anyone seen this? I'm currently researching the error ..just thought the 
list may already have a fix.



Thanks All,

Marcelo
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Re: Error while executing API

2010-06-01 Thread LJ LongWing
SriSamSri,

This is a configuration parameter in your Mid-Tier under 'General Settings'
titled 'Maximum connections per server'.  The default is something like
80..but basically it's a queuing mechanism that prevents a single midtier
server from overwhelming the app server..I think the default is 80.
Increase it to something larger..or increase the number of midtier servers
you have to accommodate a larger load spread across them..

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, May 31, 2010 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Error while executing API

 

** 

Hi,

I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5,
Oracle 11g, Sun Solaris 10). I see the following error during the execution

 

- We have reached the max number proxies in the pool; wait for one to become
available for thread Tid_118 for server 10.142.165.141:7919

 

This error does not stop Incidents creation. However, I feel this is slowing
the process of Incidents creation in Remedy. 

 

What could be the reason for this error? 

 

Thanks!

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

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Re: Error while executing API

2010-06-01 Thread John Sundberg


Speaking of the default of 80 -- has anybody changed this one way or the next - 
and if so - what did you see?


It seems to me as if you can have 80 connections to the ARServer from this 
client at once - is that what a ProxyPool is? How long does a Proxy live?




-John


On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote:

**
SriSamSri,

This is a configuration parameter in your Mid-Tier under ‘General Settings’ 
titled ‘Maximum connections per server’.  The default is something like 80….but 
basically it’s a queuing mechanism that prevents a single midtier server from 
overwhelming the app server….I think the default is 80.  Increase it to 
something larger….or increase the number of midtier servers you have to 
accommodate a larger load spread across them….

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, May 31, 2010 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Error while executing API

 

**

Hi,

I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 
11g, Sun Solaris 10). I see the following error during the execution

 

- We have reached the max number proxies in the pool; wait for one to become 
available for thread Tid_118 for server 10.142.165.141:7919

 

This error does not stop Incidents creation. However, I feel this is slowing 
the process of Incidents creation in Remedy.

 

What could be the reason for this error?

 

Thanks!

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

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Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com








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CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Ramey, Anne
Has no one else seen this error?
Feature BMC Atrium CMDB failed
 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec 
command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 
5045 -x 
/opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure

It's failing with: Cannot open catalog; Message number = 93

I think I found the solution to the product catalog issue, but the CMDB one 
just has me stumped.

Anne Ramey
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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, May 28, 2010 1:10 PM
To: arslist@ARSLIST.ORG
Subject: CMDB upgrade

**
I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open 
catalog; Message number = 93 from this part of the install: 
impact-data-upgr-import-OSD.txt

I don't really have any idea where to go from here because I don't understand 
what is wrong.  This is part of the post-install activities, so it clearly 
could talk to the DB and the install checks the ARS user permissions before it 
ever starts, so it can't be DB or permissions.  Any input would be helpful.

The product catalog install also fails on this file: 
/opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the 
corresponding log is completely empty, so I don't know what is wrong there 
either.

Thanks,

Anne Ramey
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Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Rick Cook
Error code 93 seems to indicate a connectivity issue - have you verified
that your connection/authentication parameters are correct?

Rick
On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote:

 **

 Has no one else seen this error?

 Feature BMC Atrium CMDB failed

  com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
 Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p
 not_displayed -t 5045 -x
 /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure



 It's failing with: Cannot open catalog; Message number = 93



 I think I found the solution to the product catalog issue, but the CMDB one
 just has me stumped.



 Anne Ramey

 ***

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 North Carolina Public Records Law and may be disclosed to third parties only
 by an authorized State Official.*



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Ramey, Anne
 *Sent:* Friday, May 28, 2010 1:10 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* CMDB upgrade



 **

 I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot
 open catalog; Message number = 93 from this part of the install:
 impact-data-upgr-import-OSD.txt



 I don't really have any idea where to go from here because I don't
 understand what is wrong.  This is part of the post-install activities, so
 it clearly could talk to the DB and the install checks the ARS user
 permissions before it ever starts, so it can't be DB or permissions.  Any
 input would be helpful.



 The product catalog install also fails on this file:
 /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the
 corresponding log is completely empty, so I don't know what is wrong there
 either.



 Thanks,



 Anne Ramey

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Re: Error while executing API

2010-06-01 Thread LJ LongWing
John,

I had an issue awhile back where the app server was 'backed up'.and because
of this backup it didn't seem like the app was working (thread bound)..so
people were closing their browser and trying to log back in, didn't work,
rinse and repeat.  This behavior from several hundred users at the same time
quickly used all of my Proxy Pools on my two midtier servers.so people
started getting the errors mentioned below..obviously the fix was to make
the app server not be backed up and everything processed properly..but
because of this incident we have increased our pool size..couldn't find any
guidelines..so I set it at 500..don't know how to tell how many are
currently in use.so I have no clue if 500 is too many, too few, etc.but
haven't seen the error since.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, June 01, 2010 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error while executing API

 

** 

 

 

Speaking of the default of 80 -- has anybody changed this one way or the
next - and if so - what did you see?

 

 

It seems to me as if you can have 80 connections to the ARServer from this
client at once - is that what a ProxyPool is? How long does a Proxy live?

 

 

 

 

-John

 

 

On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote:


** 

SriSamSri,

This is a configuration parameter in your Mid-Tier under 'General Settings'
titled 'Maximum connections per server'.  The default is something like
80..but basically it's a queuing mechanism that prevents a single midtier
server from overwhelming the app server..I think the default is 80.
Increase it to something larger..or increase the number of midtier servers
you have to accommodate a larger load spread across them..

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, May 31, 2010 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Error while executing API

 

** 

Hi,

I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5,
Oracle 11g, Sun Solaris 10). I see the following error during the execution

 

- We have reached the max number proxies in the pool; wait for one to become
available for thread Tid_118 for server 10.142.165.141:7919
http://10.142.165.141:7919/ 

 

This error does not stop Incidents creation. However, I feel this is slowing
the process of Incidents creation in Remedy. 

 

What could be the reason for this error? 

 

Thanks!

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ 

 

--

John Sundberg

Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I   http://www.kineticdata.com/ www.kineticdata.com

 

 

 

 





 

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Re: ERROR the parameter is incorrect

2010-06-01 Thread Donald Morton
I think you need more information about what's happening. What's the
location and name of the file they're trying to attach? Have you had
them enable workflow logging? Are they logging in through Citrix like in
the old post you found? 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, June 01, 2010 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: ERROR the parameter is incorrect

 

** 

I have not visited with the user, but according to them, no, it isn't
fixed.

I've told the user copy the file to their desktop and re-try. But
according to them it's still a problem. The user isn't too fond of
Remedy.. so the issue may lay there. 

...And if I don't get an incident ticket, I will most likely not go fix
it. J

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, May 29, 2010 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ERROR the parameter is incorrect

 

** 

Marcelo,

 

Was the solution that you found in the archives applicable to you?

 

If not, what is your client operating system? Is it Windows 7 by any
chance? I didn't have the same problem as you but I've had other
problems with Windows 7 because of virtual paths that Windows 7 uses for
certain things. Maybe your file you want to attach is on one such
virtual path and the User Tool doesn't like it?

 

If that's the case, try moving the file to a actual physical path like
the root drive C:\ and see if it makes a difference..

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Martinez, Marcelo A
Sent: Thursday, May 27, 2010 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ERROR the parameter is incorrect

** 

Found an old post from Mr. Frederick Grooms dated: Mar 18, 2008;
09:43am. See below:

 

Re: Parameter is Incorrect  

by Grooms, Frederick W Mar 18, 2008; 09:43am :: Rate this
Message:- Use ratings to moderate (?)

 

Reply | Print | View Threaded | Show Only this Message 

 

Melissa  Mike, 

 

One thing to check...  Is the drive actually mapped on the
Citrix 

server.  We found that we had a problem where a drive was mapped
on the 

user's machine, it was not mapped on the Citrix Server (where
the User 

tool is actually running).  Our Citrix admins kept telling us it
was 

mapped but until I did an Active Link that captured the Net Use
command 

inside the User Tool and found it wasn't we kept having issues. 

 

You might want to create a Diagnostics form with a button and 1
or more 

large character fields to capture info and see what you really
have 

mapped inside the User Tool. 

 

Fred 

 

-Original Message- 

From: Action Request System discussion list(ARSList) 

[mailto:arsl...@...] On Behalf Of ZHANG, ERIC L 

Sent: Tuesday, March 18, 2008 9:23 AM 

To: arsl...@... 

Subject: Re: Parameter is Incorrect 

 

Mike, 

 

We have the same problem for users via Citrix.  I opened a
ticket to BMC 

support and this was the support's response: 

 

As per the version you mentioned in your initial email, you are
using 

Citrix Presentation server 4.0. As per the compatibility matrix,
the 

only supported citrix version for ARS 6.3, 7.0.01, 7.1 are
Metaframe 1.2 

(Unix) and Metaframe 3.0 (Windows). Our Engineering hasn't
tested this 

with Citrix Presentation Server. So the issue could not be sent
to the 

further level since the citrix version is unsupported 

 

Metaframe 3.0 is an old Citrix version.  I don't understand why
the 

newer version, Citrix Presentation server 4.0, is not supported
by BMC. 

 

Thanks, 

Eric 

 

-Original Message- 

From: Mike Wallick [mailto:mdwall...@...] 

Sent: Monday, March 17, 2008 10:40 AM 

Subject: Re: Parameter is Incorrect 

 

I've been trying to figure this out for months now, though I
only see 

the behavior when the Remedy client is running via Citrix. In my
case, 

network drives work fine, but the drive mapped to the user's
local hard 

disk (V: in my case) is where I see the parameter is incorrect
message. 

 

This is with WUT 7.0.1 p3 through p6. Performing the same
operation from 

a 6.3 user tool in Citrix does not exhibit the same behavior (it
works 

as expected). 

 

Sorry I don't have more to offer. 

 

Mike 

 

On 3/17/08, SUBSCRIBE 

Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Ramey, Anne
Yes, I can login with that userid/password combination and it completes the DB 
portion, so it's not a DB access thing.  It checks the connection to ARS during 
the upgrade prep and validates it ok.  Is there anything else I can check?

Anne Ramey

***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 01, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

**
Error code 93 seems to indicate a connectivity issue - have you verified that 
your connection/authentication parameters are correct?

Rick
On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne 
anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote:
**
Has no one else seen this error?
Feature BMC Atrium CMDB failed
 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec 
command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 
5045 -x 
/opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure

It's failing with: Cannot open catalog; Message number = 93

I think I found the solution to the product catalog issue, but the CMDB one 
just has me stumped.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, 
Anne
Sent: Friday, May 28, 2010 1:10 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: CMDB upgrade

**
I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open 
catalog; Message number = 93 from this part of the install: 
impact-data-upgr-import-OSD.txt

I don't really have any idea where to go from here because I don't understand 
what is wrong.  This is part of the post-install activities, so it clearly 
could talk to the DB and the install checks the ARS user permissions before it 
ever starts, so it can't be DB or permissions.  Any input would be helpful.

The product catalog install also fails on this file: 
/opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the 
corresponding log is completely empty, so I don't know what is wrong there 
either.

Thanks,

Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Error while executing API

2010-06-01 Thread John Sundberg

Was the app-server backed up? Or was mid-tier hitting it's max Proxy pool? or 
both?



-John



On Jun 1, 2010, at 10:43 AM, LJ LongWing wrote:

**
John,

I had an issue awhile back where the app server was ‘backed up’…and because of 
this backup it didn’t seem like the app was working (thread bound)….so people 
were closing their browser and trying to log back in, didn’t work, rinse and 
repeat.  This behavior from several hundred users at the same time quickly used 
all of my Proxy Pools on my two midtier servers…so people started getting the 
errors mentioned below….obviously the fix was to make the app server not be 
backed up and everything processed properly….but because of this incident we 
have increased our pool size….couldn’t find any guidelines….so I set it at 
500….don’t know how to tell how many are currently in use…so I have no clue if 
500 is too many, too few, etc…but haven’t seen the error since.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, June 01, 2010 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error while executing API

 

**

 

 

Speaking of the default of 80 -- has anybody changed this one way or the next - 
and if so - what did you see?

 

 

It seems to me as if you can have 80 connections to the ARServer from this 
client at once - is that what a ProxyPool is? How long does a Proxy live?

 

 

 

 

-John

 

 

On Jun 1, 2010, at 10:00 AM, LJ LongWing wrote:


**

SriSamSri,

This is a configuration parameter in your Mid-Tier under ‘General Settings’ 
titled ‘Maximum connections per server’.  The default is something like 80….but 
basically it’s a queuing mechanism that prevents a single midtier server from 
overwhelming the app server….I think the default is 80.  Increase it to 
something larger….or increase the number of midtier servers you have to 
accommodate a larger load spread across them….

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, May 31, 2010 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Error while executing API

 

**

Hi,

I am creating Incidents in Remedy using java API (ARS 7.5, MidTier 7.5, Oracle 
11g, Sun Solaris 10). I see the following error during the execution

 

- We have reached the max number proxies in the pool; wait for one to become 
available for thread Tid_118 for server 10.142.165.141:7919

 

This error does not stop Incidents creation. However, I feel this is slowing 
the process of Incidents creation in Remedy.

 

What could be the reason for this error?

 

Thanks!

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

 

--

John Sundberg

Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com

 

 

 

 




 

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

--
John Sundberg

Kinetic Data, Inc.
Building a Better Service Experience
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com








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Re: Remedy ARERR message lookup page

2010-06-01 Thread Timothy Powell
Very nice.
Thanks Misi.

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, May 26, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy ARERR message lookup page

Hi,

I have published a new open web-page where you can lookup details
concerning the error message numbers from Remedy.

You can access directly from a form on our main page: http://rrr.se

Or you can go straight the slim-lined web page: http://rrr.se/cgi/arerrr

I am planning to open the information up, to enable all of us to add
information, references and insights to these wonderful (?) message
numbers. Let me know if you think this would be a good idea!

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


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Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Peter Romain
When this happened to me at the same place during the upgrade as you report
it was due to the hostname pointing to a public IP.

 

I updated the hosts file on the server to point the hostname to the physical
server IP and the installation worked fine.

 

Is it possible that there's a similar issue with your system?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: 01 June 2010 17:25
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

 

** 

Yes, I can login with that userid/password combination and it completes the
DB portion, so it's not a DB access thing.  It checks the connection to ARS
during the upgrade prep and validates it ok.  Is there anything else I can
check?

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 01, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

 

** 

Error code 93 seems to indicate a connectivity issue - have you verified
that your connection/authentication parameters are correct?

 

Rick

On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.gov wrote:

** 

Has no one else seen this error?  

Feature BMC Atrium CMDB failed

 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec
command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed
-t 5045 -x
/opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u
pgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a
failure

 

It's failing with: Cannot open catalog; Message number = 93

 

I think I found the solution to the product catalog issue, but the CMDB one
just has me stumped.

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, May 28, 2010 1:10 PM
To: arslist@ARSLIST.ORG
Subject: CMDB upgrade

 

** 

I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open
catalog; Message number = 93 from this part of the install:
impact-data-upgr-import-OSD.txt

 

I don't really have any idea where to go from here because I don't
understand what is wrong.  This is part of the post-install activities, so
it clearly could talk to the DB and the install checks the ARS user
permissions before it ever starts, so it can't be DB or permissions.  Any
input would be helpful.

 

The product catalog install also fails on this file:
/opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the
corresponding log is completely empty, so I don't know what is wrong there
either.

 

Thanks,

 

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.

 

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Answers Are_ 

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Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread PCR Remedy
How do you do to fix the error with Product Catalog part?
I face a similar issue, then I open a ticket with BMC Support.

The solution was run the CMDB installer in pause mode and modifying
some scripts to increase time waiting when running cmdbdriver...


Peter


On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote:
 **

 Has no one else seen this error?

 Feature BMC Atrium CMDB failed

  com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec
 command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed
 -t 5045 -x
 /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure



 It's failing with: Cannot open catalog; Message number = 93



 I think I found the solution to the product catalog issue, but the CMDB one
 just has me stumped.



 Anne Ramey

 ***

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.



 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
 Sent: Friday, May 28, 2010 1:10 PM
 To: arslist@ARSLIST.ORG
 Subject: CMDB upgrade



 **

 I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open
 catalog; Message number = 93 from this part of the install:
 impact-data-upgr-import-OSD.txt



 I don't really have any idea where to go from here because I don't
 understand what is wrong.  This is part of the post-install activities, so
 it clearly could talk to the DB and the install checks the ARS user
 permissions before it ever starts, so it can't be DB or permissions.  Any
 input would be helpful.



 The product catalog install also fails on this file:
 /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the
 corresponding log is completely empty, so I don't know what is wrong there
 either.



 Thanks,



 Anne Ramey

 ***

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.



 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

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Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Ramey, Anne
That is the fix I found as well.  I'm also going to try that for this CMDB 
issue and see if it is also a timeout issue.

Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of PCR Remedy
Sent: Tuesday, June 01, 2010 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

How do you do to fix the error with Product Catalog part?
I face a similar issue, then I open a ticket with BMC Support.

The solution was run the CMDB installer in pause mode and modifying
some scripts to increase time waiting when running cmdbdriver...


Peter


On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote:
 **

 Has no one else seen this error?

 Feature BMC Atrium CMDB failed

  com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec
 command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed
 -t 5045 -x
 /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure



 It's failing with: Cannot open catalog; Message number = 93



 I think I found the solution to the product catalog issue, but the CMDB one
 just has me stumped.



 Anne Ramey

 ***

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.



 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
 Sent: Friday, May 28, 2010 1:10 PM
 To: arslist@ARSLIST.ORG
 Subject: CMDB upgrade



 **

 I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open
 catalog; Message number = 93 from this part of the install:
 impact-data-upgr-import-OSD.txt



 I don't really have any idea where to go from here because I don't
 understand what is wrong.  This is part of the post-install activities, so
 it clearly could talk to the DB and the install checks the ARS user
 permissions before it ever starts, so it can't be DB or permissions.  Any
 input would be helpful.



 The product catalog install also fails on this file:
 /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the
 corresponding log is completely empty, so I don't know what is wrong there
 either.



 Thanks,



 Anne Ramey

 ***

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.



 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

2010-06-01 Thread Joe D'Souza
Gary,

Actually 500 http error code represents an internal web server error. There
is probably nothing wrong with the page or permissions itself. It may
display if you hit refresh. These errors are usually temporary caused by a
temporary internal web server problem.

Did you try refreshing the page? Does it work?

You may also want to check your version of the JDK and JRE installed on your
server. Stick to a recommended version, do not go too far ahead and
definitely do not go even a single patch or version lower.. Going lower in
my past experience causes problems 90% of the times and going too far ahead
sometimes works, and sometimes works with problems and sometimes doesn't
work at all...

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Tuesday, June 01, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages


Joe, thanks for the response.

It is HTTP 500 error. The website cannot display the page

It's just perplexing why some of the jsp pages load, but not others.

I was hoping to avoid a re-install. This part hasn't worked for quite some
time, and I'm afraid it's because we are running multiple application pools
in IIS. I might just need to change Servlet Exec to run in AS mode instead
of ISAPI. Has anyone had to do this before?


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, May 29, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

**
Gary,

Have you tried re-installing the mid-tier? Unless you had custom
modifications to the login or logout pages, you will not impact much by
re-installing. You could always back up customizations and replace these
after your installs.

Also when the page is not displayed, what is the http error number/code that
you receive?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, May 27, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages


**

Mid-Tier 6.3 P 021

AR Server 7.1

Windows 2k3



I have tested out NewAtlanta servlet exec to make sure it is working. 
They
suggest going to the test page that displays the current time
(https://localhost/servlet/DateServlet, that all works.



Login.jsp works. Config.jsp works. From the Configuration Tool page, I 
get
the following result:

Overview (/arsys/shared/config/config_overview.jsp) works

General Settings (/arsys/shared/config/config_general.jsp) works

AR Server Settings (/arsys/shared/config/config_arslist.jsp) works

Cache Settings (/arsys/shared/config/config_cache.jsp) works

Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES 
NOT
WORK   ß this is not a big deal for this one.

Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK

Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK



Also that doesn't work, from the AR Server Settings page:

Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit
(arsys/servlet/DeleteServerServlet?) buttons don't work.



The pages that don't load all give me The website cannot display the 
page
error. I thought at first it was New Atlanta, I read that it can have issues
with IIS if you are using multiple application pools, which I am. However,
if it were New Atlanta, why would some of the jsps serve up and some not?



Also worth mentioning, the JSP issue was here prior to my upgrading of 
the
remedy server to 7.1, and the web server and ar server are on separate
boxes.


My root error I'm trying to troubleshoot is one that I've seen other 
people
run into a lot: ARERR[623] Authentication failed. This is not an
authentication failed error due to my remedy login account and password not
matching, this is an issue with the Mid-Tier itself trying to connect to the
remedy server.





Thanks,



Gary Opela, Jr.

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Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Joe D'Souza
Anne,

Besides increasing the timings in the script, since you are on Unix, set the
max open files etc to unlimited. I remember having a similar problem with
the startup of the AR Server, during an install and doing these two things
resolved the problem.. This is done using the admin utility ulimit.

A random google search gave me this - I haven't read the article but thought
I'd post an example.. You could research a bit more about ulimit settings
for your version of Linux - generally its the same for almost all versions -
but just in case..

http://www.cs.wisc.edu/condor/condorg/linux_scalability.html

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ramey, Anne
Sent: Tuesday, June 01, 2010 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help


That is the fix I found as well.  I'm also going to try that for this CMDB
issue and see if it is also a timeout issue.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of PCR Remedy
Sent: Tuesday, June 01, 2010 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

How do you do to fix the error with Product Catalog part?
I face a similar issue, then I open a ticket with BMC Support.

The solution was run the CMDB installer in pause mode and modifying
some scripts to increase time waiting when running cmdbdriver...


Peter


On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne anne.ra...@nc.gov wrote:
 **

 Has no one else seen this error?

 Feature BMC Atrium CMDB failed

  com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
Exec
 command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p
not_displayed
 -t 5045 -x

/opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u
pgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure



 It's failing with: Cannot open catalog; Message number = 93



 I think I found the solution to the product catalog issue, but the CMDB
one
 just has me stumped.



 Anne Ramey

 ***

 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by
an
 authorized State Official.



 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
 Sent: Friday, May 28, 2010 1:10 PM
 To: arslist@ARSLIST.ORG
 Subject: CMDB upgrade



 **

 I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot
open
 catalog; Message number = 93 from this part of the install:
 impact-data-upgr-import-OSD.txt



 I don't really have any idea where to go from here because I don't
 understand what is wrong.  This is part of the post-install activities, so
 it clearly could talk to the DB and the install checks the ARS user
 permissions before it ever starts, so it can't be DB or permissions.  Any
 input would be helpful.



 The product catalog install also fails on this file:
 /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the
 corresponding log is completely empty, so I don't know what is wrong there
 either.



 Thanks,



 Anne Ramey

 ***

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Re: CMDB upgrade to 7.6 failure, please help

2010-06-01 Thread Ramey, Anne
Adding



ssc

2

2

7200



After the init in the problem file appears to have solved that issue (using the 
pause setting for the install).  I'm past that point in this install attempt.  
I'll let you know for sure when the install is done.



Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Tuesday, June 01, 2010 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

**
Yes, I can login with that userid/password combination and it completes the DB 
portion, so it's not a DB access thing.  It checks the connection to ARS during 
the upgrade prep and validates it ok.  Is there anything else I can check?

Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 01, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB upgrade to 7.6 failure, please help

**
Error code 93 seems to indicate a connectivity issue - have you verified that 
your connection/authentication parameters are correct?

Rick
On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne 
anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote:
**
Has no one else seen this error?
Feature BMC Atrium CMDB failed
 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec 
command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 
5045 -x 
/opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt)
 returned an exit code of 1, which was interpreted as a failure

It's failing with: Cannot open catalog; Message number = 93

I think I found the solution to the product catalog issue, but the CMDB one 
just has me stumped.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, 
Anne
Sent: Friday, May 28, 2010 1:10 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: CMDB upgrade

**
I'm upgrading CMDB 2.1p4 to 7.6 on linux OS.  It's failing with: Cannot open 
catalog; Message number = 93 from this part of the install: 
impact-data-upgr-import-OSD.txt

I don't really have any idea where to go from here because I don't understand 
what is wrong.  This is part of the post-install activities, so it clearly 
could talk to the DB and the install checks the ARS user permissions before it 
ever starts, so it can't be DB or permissions.  Any input would be helpful.

The product catalog install also fails on this file: 
/opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the 
corresponding log is completely empty, so I don't know what is wrong there 
either.

Thanks,

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

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Re: Remedy ARERR message lookup page

2010-06-01 Thread Pruitt, Christopher (Bank of America Account)
I think this would be a great resource and I say it would be a great idea to 
open it up to enable all of us to add
information, references and insights. I would love to see quality input to the 
entries here, as the Error messages provide by BMC are limited, at best.

Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Tuesday, June 01, 2010 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARERR message lookup page

Very nice.
Thanks Misi.

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, May 26, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy ARERR message lookup page

Hi,

I have published a new open web-page where you can lookup details
concerning the error message numbers from Remedy.

You can access directly from a form on our main page: http://rrr.se

Or you can go straight the slim-lined web page: http://rrr.se/cgi/arerrr

I am planning to open the information up, to enable all of us to add
information, references and insights to these wonderful (?) message
numbers. Let me know if you think this would be a good idea!

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


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Re: Remedy ARERR message lookup page

2010-06-01 Thread Joe D'Souza
I've not seen the page as yet but I agree with Chris.. I think it would be a
great idea if someone could publish a web service to publish the AR Error
Messages forms and add a little customization to it that would give the
ability to add related notes to it.. It would be quite a resource.. I do not
have a licensed server for personal use or I would do it myself..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Tuesday, June 01, 2010 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARERR message lookup page


I think this would be a great resource and I say it would be a great idea to
open it up to enable all of us to add
information, references and insights. I would love to see quality input to
the entries here, as the Error messages provide by BMC are limited, at best.

Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com


Confidentiality Notice: This message and any files transmitted with it are
intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged, and
exempt from disclosure under applicable law. If you are not the intended
addressee for this e-mail, you are hereby notified that any copying,
distribution, or dissemination of this e-mail is strictly prohibited. If you
have received this e-mail in error, please immediately destroy, erase, or
discard this message. Please notify the sender immediately by return e-mail
if you have received this e-mail by mistake.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Tuesday, June 01, 2010 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARERR message lookup page

Very nice.
Thanks Misi.

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, May 26, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy ARERR message lookup page

Hi,

I have published a new open web-page where you can lookup details
concerning the error message numbers from Remedy.

You can access directly from a form on our main page: http://rrr.se

Or you can go straight the slim-lined web page: http://rrr.se/cgi/arerrr

I am planning to open the information up, to enable all of us to add
information, references and insights to these wonderful (?) message
numbers. Let me know if you think this would be a good idea!

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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MidTier / Concurrent Users

2010-06-01 Thread Chuck
I know this has been posted before, maybe not doing the right type of
query.
What is the expected # of Concurrent users based on the following:
8GB Ram
Dual CPU with sparcv9 processor operates at 1503 Mhz
Tomcat 6.0.26
jdk1.6_20

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Re: MidTier / Concurrent Users

2010-06-01 Thread Joe D'Souza
A really long time ago (maybe 7 years or so), I had heard a recommendation
that each web server user uses approximately about 4 MB of memory per
session.. So this may have increased by maybe 100% since then? I would
safely calculate at about 12 MB per user session.

Also maybe (I'm not 100% sure) your calculations should perhaps be based out
of the max heap size setting - and not the total physical server memory.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Chuck
Sent: Tuesday, June 01, 2010 2:56 PM
To: arslist@ARSLIST.ORG
Subject: MidTier / Concurrent Users


I know this has been posted before, maybe not doing the right type of query.
What is the expected # of Concurrent users based on the following:
8GB Ram
Dual CPU with sparcv9 processor operates at 1503 Mhz
Tomcat 6.0.26
jdk1.6_20

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Re: monitor Remedy escalations performance

2010-06-01 Thread Donald Morton
The arthread.log will show what escalation threads have been spawned.
But I think it only uses one thread by default (you can enable more).
Escalations run as the 'AR_ESCALATOR' user, so you can grep for that in
the arsql.log or arescalation.log and check the timings. As for memory,
all I would know to do is monitor the memory of the arserverd.

 

If a single escalation is running for a long time, that is a definite
red flag, as if your escalations are all on one thread, long db
transactions could block your whole escalation queue.

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ex Soundgarden
Sent: Wednesday, May 26, 2010 10:48 PM
To: arslist@ARSLIST.ORG
Subject: monitor Remedy escalations performance

 

** 

Hi ARSListers,

 

I'm currently doing a comparison on two Remedy servers that run on two
different platforms (Soalris 10 and Windows 2008). I want to know if
there are available tools that I can download to check the performance
of the escalations running on both systems. I already used AR System Log
analyzer but it only gives me the SQL and API transactions. I'm looking
for a tool that will give me the amout of memory the escalations
consumes, and the number of processes/threads they're using.

 

Any ideas you will share will surely help me start on this one.

 

Thanks in advance!

gabud


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Re: MidTier / Concurrent Users

2010-06-01 Thread Chuck
Thanks, that means at
1024 Mb / 12 mb per session
~85 sessions.


On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote:
 A really long time ago (maybe 7 years or so), I had heard a recommendation
 that each web server user uses approximately about 4 MB of memory per
 session.. So this may have increased by maybe 100% since then? I would
 safely calculate at about 12 MB per user session.

 Also maybe (I'm not 100% sure) your calculations should perhaps be based out
 of the max heap size setting - and not the total physical server memory.

 Joe



 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arsl...@arslist.org]on Behalf Of Chuck
 Sent: Tuesday, June 01, 2010 2:56 PM
 To: arsl...@arslist.org
 Subject: MidTier / Concurrent Users

 I know this has been posted before, maybe not doing the right type of query.
 What is the expected # of Concurrent users based on the following:
 8GB Ram
 Dual CPU with sparcv9 processor operates at 1503 Mhz
 Tomcat 6.0.26
 jdk1.6_20

 ___­
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 -

 - Show quoted text -

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Re: MidTier / Concurrent Users

2010-06-01 Thread Easter, David
The Mid-Tier is much more scalable than it was 7 or so years ago...

For data, you may be well served to take a look at the scaling information 
found here:

18-Mar-2010 Describes performance and scalability of BMC Remedy IT 
Service Management 7.6, BMC Service Request Management 7.6, and BMC Atrium 7.6 
on Red Hat Linux® 
http://documents.bmc.com/supportu/documents/11/88/121188/121188.pdf

Or here:

24-Jul-2009 Provides quantitative guidelines for achieving optimum 
performance and scalability for BMC Remedy IT Service Management Suite with BMC 
Atrium CMDB on the Solaris 10 platform.  
http://documents.bmc.com/supportu/documents/46/71/104671/104671.pdf


-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chuck
Sent: Tuesday, June 01, 2010 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier / Concurrent Users

Thanks, that means at
1024 Mb / 12 mb per session
~85 sessions.


On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote:
 A really long time ago (maybe 7 years or so), I had heard a recommendation
 that each web server user uses approximately about 4 MB of memory per
 session.. So this may have increased by maybe 100% since then? I would
 safely calculate at about 12 MB per user session.

 Also maybe (I'm not 100% sure) your calculations should perhaps be based out
 of the max heap size setting - and not the total physical server memory.

 Joe



 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arsl...@arslist.org]on Behalf Of Chuck
 Sent: Tuesday, June 01, 2010 2:56 PM
 To: arsl...@arslist.org
 Subject: MidTier / Concurrent Users

 I know this has been posted before, maybe not doing the right type of query.
 What is the expected # of Concurrent users based on the following:
 8GB Ram
 Dual CPU with sparcv9 processor operates at 1503 Mhz
 Tomcat 6.0.26
 jdk1.6_20

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 -

 - Show quoted text -

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Re: MidTier / Concurrent Users

2010-06-01 Thread Howard Richter
All,

At one time Support stated that each mid-tier (based upon a 4 gig system and
only mid-tier running on that system) could handle around 100 to 150
concurrent users.

In a number of past installs (9 ITSM projects) I have used 150 and had not
seen any issues, but with 7.6 I am unsure.

hbr

On Tue, Jun 1, 2010 at 3:13 PM, Chuck cpg...@gmail.com wrote:

 Thanks, that means at
 1024 Mb / 12 mb per session
 ~85 sessions.


 On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote:
  A really long time ago (maybe 7 years or so), I had heard a
 recommendation
  that each web server user uses approximately about 4 MB of memory per
  session.. So this may have increased by maybe 100% since then? I would
  safely calculate at about 12 MB per user session.
 
  Also maybe (I'm not 100% sure) your calculations should perhaps be based
 out
  of the max heap size setting - and not the total physical server memory.
 
  Joe
 
 
 
  -Original Message-
  From: Action Request System discussion list(ARSList)
 
  [mailto:arsl...@arslist.org]on Behalf Of Chuck
  Sent: Tuesday, June 01, 2010 2:56 PM
  To: arsl...@arslist.org
  Subject: MidTier / Concurrent Users
 
  I know this has been posted before, maybe not doing the right type of
 query.
  What is the expected # of Concurrent users based on the following:
  8GB Ram
  Dual CPU with sparcv9 processor operates at 1503 Mhz
  Tomcat 6.0.26
  jdk1.6_20
 
 
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  - Show quoted text -


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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: MidTier / Concurrent Users

2010-06-01 Thread Chuck
Thank You for the links to the document.

On Jun 1, 2:45 pm, Easter, David david_eas...@bmc.com wrote:
 The Mid-Tier is much more scalable than it was 7 or so years ago...

 For data, you may be well served to take a look at the scaling information 
 found here:

 18-Mar-2010             Describes performance and scalability of BMC Remedy 
 IT Service Management 7.6, BMC Service Request Management 7.6, and BMC Atrium 
 7.6 on Red Hat Linux®        
 http://documents.bmc.com/supportu/documents/11/88/121188/121188.pdf

 Or here:

 24-Jul-2009             Provides quantitative guidelines for achieving 
 optimum performance and scalability for BMC Remedy IT Service Management 
 Suite with BMC Atrium CMDB on the Solaris 10 platform.          
 http://documents.bmc.com/supportu/documents/46/71/104671/104671.pdf

 -David J. Easter
 Sr. Product Manager, Enterprise Service Management
 BMC Software, Inc.
  
 The opinions, statements, and/or suggested courses of action expressed in 
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
 voluntary participation in this forum is not intended to convey a role as a 
 spokesperson, liaison or public relations representative for BMC Software, 
 Inc.



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Chuck
 Sent: Tuesday, June 01, 2010 12:14 PM
 To: arsl...@arslist.org
 Subject: Re: MidTier / Concurrent Users

 Thanks, that means at
 1024 Mb / 12 mb per session
 ~85 sessions.

 On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote:
  A really long time ago (maybe 7 years or so), I had heard a recommendation
  that each web server user uses approximately about 4 MB of memory per
  session.. So this may have increased by maybe 100% since then? I would
  safely calculate at about 12 MB per user session.

  Also maybe (I'm not 100% sure) your calculations should perhaps be based out
  of the max heap size setting - and not the total physical server memory.

  Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)

  [mailto:arsl...@arslist.org]on Behalf Of Chuck
  Sent: Tuesday, June 01, 2010 2:56 PM
  To: arsl...@arslist.org
  Subject: MidTier / Concurrent Users

  I know this has been posted before, maybe not doing the right type of query.
  What is the expected # of Concurrent users based on the following:
  8GB Ram
  Dual CPU with sparcv9 processor operates at 1503 Mhz
  Tomcat 6.0.26
  jdk1.6_20

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Job: (Full time) Remedy Infrastructure Specialist

2010-06-01 Thread Scott Barr
Hey everyone!  I thought I'd post this to the list.

My team is looking for someone with a great deal of Remedy knowledge to 
help manage our very large Remedy infrastructure.  Please see the 
information below or the http://www.rim.com/careers site for more details.

---
---

Remedy Systems Developer-0907645
---
---


Job Description
 
Research In Motion Limited® (RIM)® is a world leader in the mobile 
communications market and has a history of developing breakthrough 
wireless solutions. RIM's portfolio of award-winning products, services 
and embedded technologies is used by thousands of organizations around the 
world and includes the BlackBerry® wireless platform, the RIM Wireless 
Handheld™ product line, software development tools and software/hardware 
licensing agreements. RIM is seeking driven individuals who can take our 
wireless data products to the next level in the global wireless market. 
Are you ready to make a difference in the world of mobile communications 
with RIM?

POSITION SUMMARY
 
The successful candidate will work as a member of the Ticketing  CMDB 
Development team managing, maintaining, operating and upgrading the 
systems which comprise the landscape of the BMC Remedy solution at 
Research In Motion. This position is an excellent opportunity to test the 
limits of your knowledge and experience, and to learn new skills to 
elevate your career. The successful candidate will be responsible for 
operating components of highly available, high performance systems 
consisting of many integrated and distributed processes.
 
The job functions involve end-to-end support of the BMC Remedy corporate 
workflow application systems that shape the IT, Corporate, Operations  
Support environments at Research In Motion. The candidate will work in a 
controlled change and release management environment. Being part of a 
rotating on-call support process may be required as well. The candidate 
will work in a team alongside experienced BMC Remedy developers and 
architects. Our company uses out of the box Remedy applications as well as 
large scale custom applications which have multiple integrations to other 
enterprise systems that support both internal and external customers.
 
The responsibilities include;
• Landscape design, configuration, version and patch management, 
capacity testing and support.
• Installation, implementation and support of application servers, 
application services, mid-tier, email engine, web applications and 
integrations
• Research and Development of Optimal System Configurations and 
assist team with debugging OS and kernel parameter and tuning issues
• Monitor Events and Alerts and Work with Team and Vendor to resolve 
system issues. Make recommendations about system monitoring, alert levels 
and thresholds and system monitored metrics.
• Take on advanced responsibilities relating to the scalability, 
strategy and vision of the Remedy systems that support RIM and BlackBerry.


Qualifications
 
ESSENTIAL SKILLS AND QUALIFICATIONS
• Minimum 5 years experience in a large company as a Systems 
Administrator
• Experience operating Clustered, Load Balanced and virtualized 
environments with applications that run on Oracle 11g databases
• Adept in administrating a Solaris 10 and VM systems running 
Windows Server OS'
• Experienced in shell/bash/Perl/dos/java scripting
• Experience with the Sun JVM, advanced knowledge of Apache, Tomcat, 
and JBoss
• Integration experience with SAP, Active Directory (LDAP) and 
telephony environments.
• Excellent debugging and troubleshooting skills, and ability to 
learn and adapt quickly
If you're driven to take wireless technologies to the next level, it's 
time you join the team at RIM. We offer a challenging environment that 
fosters creativity and rewards excellence. Employees also have use of our 
award winning BlackBerry!

© 2009 Research In Motion Limited. All Rights Reserved. The BlackBerry and 
RIM families of related marks, images and symbols are the exclusive 
properties of Research In Motion Limited. RIM, BlackBerry, Always On, 
Always Connected and the envelope in motion symbol are registered with 
the U.S. Patent and Trademark Office and may be pending or registered in 
other countries.
   
   
 
---
---

 
If this opportunity is of interest to you and you would like to be 
considered, please 

Re: MidTier / Concurrent Users

2010-06-01 Thread Joe D'Souza
12 was just an arbitrary assumption.. 4 was what I was told.. David Easter
has shared some useful links I will look into in a bit..

Thanks for sharing that David..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Chuck
Sent: Tuesday, June 01, 2010 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier / Concurrent Users


Thanks, that means at
1024 Mb / 12 mb per session
~85 sessions.


On Jun 1, 2:04 pm, Joe D'Souza jdso...@shyle.net wrote:
 A really long time ago (maybe 7 years or so), I had heard a recommendation
 that each web server user uses approximately about 4 MB of memory per
 session.. So this may have increased by maybe 100% since then? I would
 safely calculate at about 12 MB per user session.

 Also maybe (I'm not 100% sure) your calculations should perhaps be based
out
 of the max heap size setting - and not the total physical server memory.

 Joe



 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arsl...@arslist.org]on Behalf Of Chuck
 Sent: Tuesday, June 01, 2010 2:56 PM
 To: arsl...@arslist.org
 Subject: MidTier / Concurrent Users

 I know this has been posted before, maybe not doing the right type of
query.
 What is the expected # of Concurrent users based on the following:
 8GB Ram
 Dual CPU with sparcv9 processor operates at 1503 Mhz
 Tomcat 6.0.26
 jdk1.6_20

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Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

2010-06-01 Thread Chuck
Try removing all the compiled JSP pages off of ServletExecs working
directory.
Remember in the background all JSPs are converted to *.java and then
are compiled into Servlets, can;t remember how ServletExec names the
Servlet, but they will all contain the JSP name but end with a .java
and .class name.

On Jun 1, 1:01 pm, Joe D'Souza jdso...@shyle.net wrote:
 Gary,

 Actually 500 http error code represents an internal web server error. There
 is probably nothing wrong with the page or permissions itself. It may
 display if you hit refresh. These errors are usually temporary caused by a
 temporary internal web server problem.

 Did you try refreshing the page? Does it work?

 You may also want to check your version of the JDK and JRE installed on your
 server. Stick to a recommended version, do not go too far ahead and
 definitely do not go even a single patch or version lower.. Going lower in
 my past experience causes problems 90% of the times and going too far ahead
 sometimes works, and sometimes works with problems and sometimes doesn't
 work at all...

 Joe



 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
 ABW/SCOOA
 Sent: Tuesday, June 01, 2010 10:01 AM
 To: arsl...@arslist.org
 Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

 Joe, thanks for the response.

 It is HTTP 500 error. The website cannot display the page

 It's just perplexing why some of the jsp pages load, but not others.

 I was hoping to avoid a re-install. This part hasn't worked for quite some
 time, and I'm afraid it's because we are running multiple application pools
 in IIS. I might just need to change Servlet Exec to run in AS mode instead
 of ISAPI. Has anyone had to do this before?

 Thanks,

 Gary Opela, Jr.
 Sr. Remedy Engineer
 Avaya Phone Admin
 RSP Cert, Sec+
 COMM: 405 582 4272

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
 Sent: Saturday, May 29, 2010 11:44 AM
 To: arsl...@arslist.org
 Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

 **
 Gary,

 Have you tried re-installing the mid-tier? Unless you had custom
 modifications to the login or logout pages, you will not impact much by
 re-installing. You could always back up customizations and replace these
 after your installs.

 Also when the page is not displayed, what is the http error number/code that
 you receive?

 Joe

         -Original Message-
         From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
 ABW/SCOOA
         Sent: Thursday, May 27, 2010 10:20 AM
         To: arsl...@arslist.org
         Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages

         **

         Mid-Tier 6.3 P 021

         AR Server 7.1

         Windows 2k3

         I have tested out NewAtlanta servlet exec to make sure it is working. 
 They
 suggest going to the test page that displays the current time
 (https://localhost/servlet/DateServlet, that all works.

         Login.jsp works. Config.jsp works. From the Configuration Tool page, 
 I get
 the following result:

         Overview (/arsys/shared/config/config_overview.jsp) works

         General Settings (/arsys/shared/config/config_general.jsp) works

         AR Server Settings (/arsys/shared/config/config_arslist.jsp) works

         Cache Settings (/arsys/shared/config/config_cache.jsp) works

         Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES 
 NOT
 WORK   � this is not a big deal for this one.

         Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK

         Change Password (arsys/shared/config/config_password.jsp) DOES NOT 
 WORK

         Also that doesn't work, from the AR Server Settings page:

         Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit
 (arsys/servlet/DeleteServerServlet?) buttons don't work.

         The pages that don't load all give me The website cannot display the 
 page
 error. I thought at first it was New Atlanta, I read that it can have issues
 with IIS if you are using multiple application pools, which I am. However,
 if it were New Atlanta, why would some of the jsps serve up and some not?

         Also worth mentioning, the JSP issue was here prior to my upgrading 
 of the
 remedy server to 7.1, and the web server and ar server are on separate
 boxes.

         My root error I'm trying to troubleshoot is one that I've seen other 
 people
 run into a lot: ARERR[623] Authentication failed. This is not an
 authentication failed error due to my remedy login account and password not
 matching, this is an issue with the Mid-Tier itself trying to connect to the
 remedy server.

         Thanks,

         Gary Opela, Jr.

 ___­