Re: Active link Else Action not working
Wonderful. This is exactly what I was going to suggest..just to add up..you can
make the 'temp field' as display-only character field since it will not occupy
DB space and still its value can be used in transaction.
Thnx
Chintan.
--- On Sat, 6/5/10, JD Hood wrote:
From: JD Hood
Subject: Re: Active link Else Action not working
To: arslist@ARSLIST.ORG
Date: Saturday, June 5, 2010, 5:07 PM
If I'm reading you correctly, it seems like you expect the else action to
fire based on the results of the if-action qualification of 'employeeid' =
$digits$.
That's not how it works. The Else action only fires if the main run-if
('digits' != "") evaluates to false.
What you might need to do is add another active link that fires just before
this one. You will use it to see if the employee exists.
Run if: 'digits' != $NULL$
If Action: set fields from employees; set 'temp-field' to $digits$ where
'employeeid' = $digits$.
If no match found: set fields to null.
If multi-match: Use first matching request.
Now, back to your original active link...
New run-if: 'temp-field' != $NULL$ (means we *did* find an employee in the
previous active link)
If action: Do your modify window open
Else action: Do your submit window open
-JDHood-
On Sat, 5 Jun 2010 21:40:02 +0100, Angus Comber
wrote:
>Hi Chintan
>
>Same effect even if I remove the Run If. I think that it means that it
will only run the active link if there is text in the digits field. Then
applies the if test and I assumed if the If test fails it would execvute
tyhe else - but for some reason it does not :(
>
>I can't understand why it won't execute the Else. Is there another way to
do this?
>
>Angus
>
> - Original Message -
> From: Chintan Shah
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Sent: Saturday, June 05, 2010 8:46 PM
> Subject: Re: Active link Else Action not working
>
>
> ** Hi Angus,
>
> " if the qualification does not find any match"
> -->Where are you checking this part? in "Run If"?
>
> If I understand your question correctly, then this 'digits' != ""
is not equal to "Employee not found". If if I input a number which does not
exist in database digits field is still not empty and hence 'digits' != ""
will not fail, in which case "If" action is executed and "If No Requests
Match: Do Not Show Any Message and suppress empty list." happens.
>
> In other words, the only time I see your "Else" action getting
executed is when there is no data entered in digits field (as per Run If
that you have provided here).
>
> Correct me if I am wrong in understanding your question.
>
> Thanks,
> Chintan
>
> --- On Sat, 6/5/10, Angus Comber wrote:
>
>
> From: Angus Comber
> Subject: Active link Else Action not working
> To: arslist@ARSLIST.ORG
> Date: Saturday, June 5, 2010, 8:58 AM
>
>
> **
> Hello
>
> I have a button on a form which fires an active link which is
configured like this:
>
> 1. active link named processdigits. Run if 'digits' != "" and
execute on button (on my form).
>
> 2. If action tab, action=Open Window, window type=Modify, Display
Type=Detail Only, Form name=employees
>
> Qualification 'employeeid' = $digits$
>
> If No Requests Match: Do Not Show Any Message and suppress empty
list.
>
> The If Action part works fine.
>
> In the Else Action Tab I have:
> Current Action=Open window
> Window Type=Submit
> Form name=employees
>
> Field mapping
> employeeid mapped to $digits$
>
> My problem is that the Else Action never gets called.
>
> So, if the qualification in the If Action finds a match then this
executes ok and I see the found employee ok.
>
> But if the qualification does not find any match then the Else
Action is not executed.
>
> What am I doing wrong?
>
> Angus
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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Remedy 6.3 User Tool - compatibility with Windows 7
Hi, Does anyone know if Remedy 6.3 User Tool is compatible with Windows 7? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Active link Else Action not working
Brilliant, thanks a lot.
I have used Remedy for a while, but only very simple tasks. So I can see I
have a lot to learn.
Really helpful, thank you.
Angus
- Original Message -
From: "JD Hood"
Newsgroups: public.remedy.arsystem.general
To:
Sent: Sunday, June 06, 2010 1:07 AM
Subject: Re: Active link Else Action not working
If I'm reading you correctly, it seems like you expect the else action to
fire based on the results of the if-action qualification of 'employeeid' =
$digits$.
That's not how it works. The Else action only fires if the main run-if
('digits' != "") evaluates to false.
What you might need to do is add another active link that fires just
before
this one. You will use it to see if the employee exists.
Run if: 'digits' != $NULL$
If Action: set fields from employees; set 'temp-field' to $digits$ where
'employeeid' = $digits$.
If no match found: set fields to null.
If multi-match: Use first matching request.
Now, back to your original active link...
New run-if: 'temp-field' != $NULL$ (means we *did* find an employee in
the
previous active link)
If action: Do your modify window open
Else action: Do your submit window open
-JDHood-
On Sat, 5 Jun 2010 21:40:02 +0100, Angus Comber
wrote:
Hi Chintan
Same effect even if I remove the Run If. I think that it means that it
will only run the active link if there is text in the digits field. Then
applies the if test and I assumed if the If test fails it would execvute
tyhe else - but for some reason it does not :(
I can't understand why it won't execute the Else. Is there another way to
do this?
Angus
- Original Message -
From: Chintan Shah
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Saturday, June 05, 2010 8:46 PM
Subject: Re: Active link Else Action not working
** Hi Angus,
" if the qualification does not find any match"
-->Where are you checking this part? in "Run If"?
If I understand your question correctly, then this 'digits' != ""
is not equal to "Employee not found". If if I input a number which does
not
exist in database digits field is still not empty and hence 'digits' != ""
will not fail, in which case "If" action is executed and "If No Requests
Match: Do Not Show Any Message and suppress empty list." happens.
In other words, the only time I see your "Else" action getting
executed is when there is no data entered in digits field (as per Run If
that you have provided here).
Correct me if I am wrong in understanding your question.
Thanks,
Chintan
--- On Sat, 6/5/10, Angus Comber wrote:
From: Angus Comber
Subject: Active link Else Action not working
To: arslist@ARSLIST.ORG
Date: Saturday, June 5, 2010, 8:58 AM
**
Hello
I have a button on a form which fires an active link which is
configured like this:
1. active link named processdigits. Run if 'digits' != "" and
execute on button (on my form).
2. If action tab, action=Open Window, window type=Modify,
Display
Type=Detail Only, Form name=employees
Qualification 'employeeid' = $digits$
If No Requests Match: Do Not Show Any Message and suppress empty
list.
The If Action part works fine.
In the Else Action Tab I have:
Current Action=Open window
Window Type=Submit
Form name=employees
Field mapping
employeeid mapped to $digits$
My problem is that the Else Action never gets called.
So, if the qualification in the If Action finds a match then
this
executes ok and I see the found employee ok.
But if the qualification does not find any match then the Else
Action is not executed.
What am I doing wrong?
Angus
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Active link Else Action not working
Could I move the qualification to the Run If field? If so I need to specify that the active link should run if the digits field on the current form finds a match in the employeeid field in the Employees form/table? Is this possible? - Original Message - From: Chintan Shah Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, June 05, 2010 8:46 PM Subject: Re: Active link Else Action not working ** Hi Angus, " if the qualification does not find any match" -->Where are you checking this part? in "Run If"? If I understand your question correctly, then this 'digits' != "" is not equal to "Employee not found". If if I input a number which does not exist in database digits field is still not empty and hence 'digits' != "" will not fail, in which case "If" action is executed and "If No Requests Match: Do Not Show Any Message and suppress empty list." happens. In other words, the only time I see your "Else" action getting executed is when there is no data entered in digits field (as per Run If that you have provided here). Correct me if I am wrong in understanding your question. Thanks, Chintan --- On Sat, 6/5/10, Angus Comber wrote: From: Angus Comber Subject: Active link Else Action not working To: arslist@ARSLIST.ORG Date: Saturday, June 5, 2010, 8:58 AM ** Hello I have a button on a form which fires an active link which is configured like this: 1. active link named processdigits. Run if 'digits' != "" and execute on button (on my form). 2. If action tab, action=Open Window, window type=Modify, Display Type=Detail Only, Form name=employees Qualification 'employeeid' = $digits$ If No Requests Match: Do Not Show Any Message and suppress empty list. The If Action part works fine. In the Else Action Tab I have: Current Action=Open window Window Type=Submit Form name=employees Field mapping employeeid mapped to $digits$ My problem is that the Else Action never gets called. So, if the qualification in the If Action finds a match then this executes ok and I see the found employee ok. But if the qualification does not find any match then the Else Action is not executed. What am I doing wrong? Angus _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Active link Else Action not working
If I'm reading you correctly, it seems like you expect the else action to
fire based on the results of the if-action qualification of 'employeeid' =
$digits$.
That's not how it works. The Else action only fires if the main run-if
('digits' != "") evaluates to false.
What you might need to do is add another active link that fires just before
this one. You will use it to see if the employee exists.
Run if: 'digits' != $NULL$
If Action: set fields from employees; set 'temp-field' to $digits$ where
'employeeid' = $digits$.
If no match found: set fields to null.
If multi-match: Use first matching request.
Now, back to your original active link...
New run-if: 'temp-field' != $NULL$ (means we *did* find an employee in the
previous active link)
If action: Do your modify window open
Else action: Do your submit window open
-JDHood-
On Sat, 5 Jun 2010 21:40:02 +0100, Angus Comber
wrote:
>Hi Chintan
>
>Same effect even if I remove the Run If. I think that it means that it
will only run the active link if there is text in the digits field. Then
applies the if test and I assumed if the If test fails it would execvute
tyhe else - but for some reason it does not :(
>
>I can't understand why it won't execute the Else. Is there another way to
do this?
>
>Angus
>
> - Original Message -
> From: Chintan Shah
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Sent: Saturday, June 05, 2010 8:46 PM
> Subject: Re: Active link Else Action not working
>
>
> ** Hi Angus,
>
>" if the qualification does not find any match"
>-->Where are you checking this part? in "Run If"?
>
>If I understand your question correctly, then this 'digits' != ""
is not equal to "Employee not found". If if I input a number which does not
exist in database digits field is still not empty and hence 'digits' != ""
will not fail, in which case "If" action is executed and "If No Requests
Match: Do Not Show Any Message and suppress empty list." happens.
>
>In other words, the only time I see your "Else" action getting
executed is when there is no data entered in digits field (as per Run If
that you have provided here).
>
>Correct me if I am wrong in understanding your question.
>
>Thanks,
>Chintan
>
>--- On Sat, 6/5/10, Angus Comber wrote:
>
>
> From: Angus Comber
> Subject: Active link Else Action not working
> To: arslist@ARSLIST.ORG
> Date: Saturday, June 5, 2010, 8:58 AM
>
>
> **
> Hello
>
> I have a button on a form which fires an active link which is
configured like this:
>
> 1. active link named processdigits. Run if 'digits' != "" and
execute on button (on my form).
>
> 2. If action tab, action=Open Window, window type=Modify, Display
Type=Detail Only, Form name=employees
>
> Qualification 'employeeid' = $digits$
>
> If No Requests Match: Do Not Show Any Message and suppress empty
list.
>
> The If Action part works fine.
>
> In the Else Action Tab I have:
> Current Action=Open window
> Window Type=Submit
> Form name=employees
>
> Field mapping
> employeeid mapped to $digits$
>
> My problem is that the Else Action never gets called.
>
> So, if the qualification in the If Action finds a match then this
executes ok and I see the found employee ok.
>
> But if the qualification does not find any match then the Else
Action is not executed.
>
> What am I doing wrong?
>
> Angus
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: All about Mid-tier
Any run process that uses the command line will have to be edited. They won't work. Any custom app which uses the Remedy COM API to automate Remedy will also not work with web clients. I am sure there are other issues too. - Original Message - From: Benedetto Cantatore Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, June 04, 2010 2:15 PM Subject: Re: All about Mid-tier ** Obviously, heavy testing on your part is going to be required. I'd focus on reviewing active links, particularly any that may contain macros. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> naveen...@gmail.com 06/04/10 6:50 AM >>> Hi ARS'ers I have an environment where an ARS custom app has been built. The current version of ARS used is 7.0.001. This app has gone through migration through multiple version ARS starting version 5.1. Although it was never intended to have a thin-client view, we have thought of going with a mid-tier. Now I have some questions: 1.So after this being installed, I would like to know very much on what level the custom app (By custom app I mean using every possible ARS workflow action/ui components etc) will be usable in thin client (If I want all users to use only thin-client). Ideally I know whatever works in AR User is supposed to work in thin-client also. Still to be very sure 2.Let's say I have installed 7.0 mid-tier and then I plan to install 7.5 mid-tier later even before the app is migrated to ARS 7.5. Will this have any issues or are there any checks I need to make pre and post installation of mid-tier. Happy and a peaceful weekend everyone Cheers, Naveen -- View this message in context: http://old.nabble.com/All-about-Mid-tier-tp28778378p28778378.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Active link Else Action not working
Hi Chintan Same effect even if I remove the Run If. I think that it means that it will only run the active link if there is text in the digits field. Then applies the if test and I assumed if the If test fails it would execvute tyhe else - but for some reason it does not :( I can't understand why it won't execute the Else. Is there another way to do this? Angus - Original Message - From: Chintan Shah Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, June 05, 2010 8:46 PM Subject: Re: Active link Else Action not working ** Hi Angus, " if the qualification does not find any match" -->Where are you checking this part? in "Run If"? If I understand your question correctly, then this 'digits' != "" is not equal to "Employee not found". If if I input a number which does not exist in database digits field is still not empty and hence 'digits' != "" will not fail, in which case "If" action is executed and "If No Requests Match: Do Not Show Any Message and suppress empty list." happens. In other words, the only time I see your "Else" action getting executed is when there is no data entered in digits field (as per Run If that you have provided here). Correct me if I am wrong in understanding your question. Thanks, Chintan --- On Sat, 6/5/10, Angus Comber wrote: From: Angus Comber Subject: Active link Else Action not working To: arslist@ARSLIST.ORG Date: Saturday, June 5, 2010, 8:58 AM ** Hello I have a button on a form which fires an active link which is configured like this: 1. active link named processdigits. Run if 'digits' != "" and execute on button (on my form). 2. If action tab, action=Open Window, window type=Modify, Display Type=Detail Only, Form name=employees Qualification 'employeeid' = $digits$ If No Requests Match: Do Not Show Any Message and suppress empty list. The If Action part works fine. In the Else Action Tab I have: Current Action=Open window Window Type=Submit Form name=employees Field mapping employeeid mapped to $digits$ My problem is that the Else Action never gets called. So, if the qualification in the If Action finds a match then this executes ok and I see the found employee ok. But if the qualification does not find any match then the Else Action is not executed. What am I doing wrong? Angus _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
SYS:Action has too many records
All, We have ARS 7.1 and am seeing 243K records in the SYS:Action form. I ran a query to find count of different Actions in the table: COUNT(*) ACTION 2 DLDVALIDATEFOUNDATION 3 STARTFOUNDATIONLOAD 1018CALLCAIPLUGIN 235169 UPDATESLMREASON 6465CALCULATE_SLMDATES 3 INITIATEFOUNDATIONVALIDATION 1 INITIATEFOUNDATIONLOAD 21 STARTFOUNDATIONVALIDATION 140 CHECKCMDBASSOC 145 INCUPDATEGROUPLIST 248 INCREMENT_NUM_TIX 105 DECREMENT_NUM_TIX 16 DLDLOADFOUNDATION I am not sure what is the purpose of this form but some of the records are really old and am tempted to delete them. Is there any paper that talks about the SYS:Action form? Any guidance will be appreciated. Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Active link Else Action not working
Hi Angus, " if the qualification does not find any match" -->Where are you checking this part? in "Run If"? If I understand your question correctly, then this 'digits' != "" is not equal to "Employee not found". If if I input a number which does not exist in database digits field is still not empty and hence 'digits' != "" will not fail, in which case "If" action is executed and "If No Requests Match: Do Not Show Any Message and suppress empty list." happens. In other words, the only time I see your "Else" action getting executed is when there is no data entered in digits field (as per Run If that you have provided here). Correct me if I am wrong in understanding your question. Thanks, Chintan --- On Sat, 6/5/10, Angus Comber wrote: From: Angus Comber Subject: Active link Else Action not working To: arslist@ARSLIST.ORG Date: Saturday, June 5, 2010, 8:58 AM ** Hello I have a button on a form which fires an active link which is configured like this: 1. active link named processdigits. Run if 'digits' != "" and execute on button (on my form). 2. If action tab, action=Open Window, window type=Modify, Display Type=Detail Only, Form name=employees Qualification 'employeeid' = $digits$ If No Requests Match: Do Not Show Any Message and suppress empty list. The If Action part works fine. In the Else Action Tab I have: Current Action=Open window Window Type=Submit Form name=employees Field mapping employeeid mapped to $digits$ My problem is that the Else Action never gets called. So, if the qualification in the If Action finds a match then this executes ok and I see the found employee ok. But if the qualification does not find any match then the Else Action is not executed. What am I doing wrong? Angus _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Active link Else Action not working
Hello I have a button on a form which fires an active link which is configured like this: 1. active link named processdigits. Run if 'digits' != "" and execute on button (on my form). 2. If action tab, action=Open Window, window type=Modify, Display Type=Detail Only, Form name=employees Qualification 'employeeid' = $digits$ If No Requests Match: Do Not Show Any Message and suppress empty list. The If Action part works fine. In the Else Action Tab I have: Current Action=Open window Window Type=Submit Form name=employees Field mapping employeeid mapped to $digits$ My problem is that the Else Action never gets called. So, if the qualification in the If Action finds a match then this executes ok and I see the found employee ok. But if the qualification does not find any match then the Else Action is not executed. What am I doing wrong? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
