Capacity Planning
Hi there Version 7.1 How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change Request with 4 or 5 Work info types how much disk space is required, and how I will calculate. Please also guide me which document of BMC remedy can help me in this regard. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Interview Questions - Please help
Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AUTO: Deidre Nail is out of the office. (returning 06/21/2010)
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Re: Interview Questions - Please help
You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hi, If the interviewer does not fully understand these questions and their respective answer, how can he or she possibly evaluate the answers supplied by the interviewee? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You can find most of the answers in the aradmin tool help. OR download the pdfs from BMC website. Cheers, Mahendra On Wed, Jun 16, 2010 at 2:59 PM, Ram Rudra rambabu.ru...@gssamerica.comwrote: Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
Re: Interview Questions - Please help
8) What does ARS stand for? Answer: Action Request System Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok, well I'll answer the first one then you just need 33 more replies. The simple answer is that an Active Link is client side code whereas a Filter is server side code. An active link is triggered by the end user interacting with the application, for example using a button, selecting a menu or diplaying an entry. A filter is triggered by an action on the server, whether through a submission, modification, deletion, merge or returning an entry. In addition to Active Links and Filters there are Escalations which can trigger server side code, or interact directly based on a timed schedule. Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
BMCPortalKit software
Hi, Can any one please give me the use of the application BMCPortalKit Thanks regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
HI, You can by overriding the filter phasing. Regards, Ketan From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy
Re: Interview Questions - Please help
To do this you just need to add `! at the end of the filter Filtername`! _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ketan Sanas ketan.sa...@wipro.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 08:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview Questions - Please help HI, You can by overriding the filter phasing. Regards, Ketan From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10
How to change FT_FLIST in the Hummingbird SearchServer 6.1
Dear Colleagues, i am looking for solution how to change the default value of the FT_FLIST parametter (not it is set to ftmf, but we need it to be ftmf/ c=u). I read all documentation, but did't found a way for that. Any help will be appreciated. Cheers, Plamen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Not to be confused with DDE-Prod and DDE-Pull. I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: mapi on linux
We are currently using IMAP (secure) to talk to the exchange server. The mail guys just asked if we could switch to mapi. They, apparently, would prefer it that way. I have no problem telling them it won't work. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, June 15, 2010 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** When using the email engine on *nix I've always had to use POP3. Typically this involves using SSL so the transaction is encrypted (POP3 is very insecure without it). MS Exchange accounts can be set to allow for POP3 access. In larger companies it is often required to set one server aside as the Special pop3 server and firewall it off/lock it down so only the server(s) that need to access it can get to it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Tuesday, June 15, 2010 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** I don't believe you can use the email engine with MAPI on Linux. The MAPI implementation requires a JNI library to call MAPI functions that is provided as a dll (eg armapi71.dll). This is only supplied with a Windows email engine, there is no Unix/Linux equivalent. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 15 June 2010 14:47 To: arslist@ARSLIST.ORG Subject: mapi on linux ** Is anyone running ARS/email engine on linux and checking mail using MAPI? What linux MAPI client are you using to do so? Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: mapi on linux
MAPI is a Microsoft protocol and as such only works on a Microsoft platform From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, June 16, 2010 8:03 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** We are currently using IMAP (secure) to talk to the exchange server. The mail guys just asked if we could switch to mapi. They, apparently, would prefer it that way. I have no problem telling them it won't work. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, June 15, 2010 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** When using the email engine on *nix I've always had to use POP3. Typically this involves using SSL so the transaction is encrypted (POP3 is very insecure without it). MS Exchange accounts can be set to allow for POP3 access. In larger companies it is often required to set one server aside as the Special pop3 server and firewall it off/lock it down so only the server(s) that need to access it can get to it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Tuesday, June 15, 2010 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** I don't believe you can use the email engine with MAPI on Linux. The MAPI implementation requires a JNI library to call MAPI functions that is provided as a dll (eg armapi71.dll). This is only supplied with a Windows email engine, there is no Unix/Linux equivalent. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 15 June 2010 14:47 To: arslist@ARSLIST.ORG Subject: mapi on linux ** Is anyone running ARS/email engine on linux and checking mail using MAPI? What linux MAPI client are you using to do so? Thanks, Anne Ramey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
You want US to answer the questions for you? Or You want our opinion of the questions? You have one question in there twice. From: Action Request System discussion list(ARSList) on behalf of Ram Rudra Sent: Wed 6/16/2010 4:29 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Memory check (I think I'm over thinking this) What about Phase 3 actions in a filter? For some odd reason I was thinking that the `! only worked for phase 2 actions like push fields. Yet then I started thinking that no, it worked for Run Process and Notifications too. Which is it? I can't remember (and yes I'm being lazy by not looking it up in the doco). Maybe a better question would be to have someone describe the different phases and the different items that normally occur in them. Also, Rather than having just a list of questions that can be answered in a few words or 1 sentence and the answers easily looked up and memorized. Instead look at asking them about the projects they've worked on, how they went, the challenges they faced and how they overcame them. The other thing you may want to think about is a gradual increase in difficulty of questions. If they answer X well, then ask Y which would be a little harder, then ask Z which would be a little harder than Y, and so on. And if they can answer some of the more difficult questions, then asking about T, B, and H tables may be a waste of time, as they would most likely already know that. HTH, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, June 16, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'll answer this one Put an '! at the end of the filter name. From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is
VERY SLOW - Administrator Tool 7.1 Patch 008 ARERR 92
ARERR 92 Timeout during database update. The operation has been accepted by the server and will usually complete successfully when trying to save workflow in the Admin tool. I get this error when I try to create or change an object (for example, simply disabling a filter) Even the display of objects (for example filters a form) is very slow. Any suggestions? Thank you all in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Midtier and Analytics issue
Hi Listers, Yesterday I installed BMC Analytics 2.5.00 with no issues during the installation document. I had followed the installation Doc for that. But when I am trying to login to Analytics I am not getting the usual screen. http://localhost:8080/InfoViewApp/listing/main.do?appKind=InfoViewservice=%2FInfoViewApp%2Fcommon%2FappService.doloc Also a new issue came up when I was trying to login to the mid-tier. The login is happening normally but then the Exception error from Tomcat is coming up HTTP Status 500 - -- *type* Exception report *message* ** *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoClassDefFoundError com.remedy.arsys.api.ProxyPool.get(ProxyPool.java:62) com.remedy.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:66) com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184) com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source) com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:709) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) *note* *The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.* -- Apache Tomcat/5.5.9 Please suggest. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Ram, Are you the interviewer or the interviewee? If you are the interviewer, I doubt you will be able to sufficiently evaluate a candidate just by knowing the answers. My current manager has stopped doing any part of the technical interview because he realizes that his employees are better equipped. If you are on the receiving end of these questions, memorizing the answers will not help you as I will find you out in about 5 minutes. I recently had a candidate who knew the filter phasing a bit too well. After a couple of more questions I realized that he had memorized every aspect of phasing, probably because it is such a common question. We have also come up with a technical test where you sit in front of the tools and have to create a little application. Those who know their stuff finish in less than 20 minutes and those that don't take a long time. It is a great differentiator. Again, after about 5 minutes of watching, we know your level of experience. Either way, good luck, it doesn't hurt to know more about a subject. Jay From: Ram Rudra rambabu.ru...@gssamerica.com To: arslist@ARSLIST.ORG Sent: Wed, June 16, 2010 3:29:55 AM Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Plugin server keeps dying with signal 8
We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap: /remedy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardb cldap:/remedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/pro duct/client/10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: No such file or directory The libarcrypto.so file exists and is in the /ar/bin directory. We have a supported version of Java installed. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Asking DDE questions at this point is pointless. DDE does not work in browsers so any DDE-related development simply will not work in Remedy 8x and above. Enough people are using the mid-tiers and browsers now that I can't see any wide-scale usage of DDE like there used to be back in the Windows client + screen pop days. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com mailto: john.athe...@apcc.com | Site: www.apc.com/ http://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra rambabu.ru...@gssamerica.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Plugin server keeps dying with signal 8
Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap:/rem edy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardbcldap:/r emedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/product/client/ 10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: No such file or directory The libarcrypto.so file exists and is in the /ar/bin directory. We have a supported version of Java installed. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Plugin server keeps dying with signal 8
Thanks for the quick response. The execute bit is on and the non-root user is the owner of all of these objects. You are right about the paths - they are correct on the server but not in the email. I should have said it's in the installdir/ar/bin William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap: /remedy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardb cldap:/remedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/pro duct/client/10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: No such file or directory The libarcrypto.so file exists and is in the /ar/bin directory. We have a supported version of Java installed. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
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Re: Plugin server keeps dying with signal 8
Try ldd remedy/ar/bin/arplugin ldd lists the dependencies and whether they are available or not. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:57 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Thanks for the quick response. The execute bit is on and the non-root user is the owner of all of these objects. You are right about the paths - they are correct on the server but not in the email. I should have said it's in the installdir/ar/bin William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap:/rem edy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardbcldap:/r emedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/product/client/ 10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: No such file or directory The libarcrypto.so file exists and is in the /ar/bin directory. We have a supported version of Java installed. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problems Installing 7.5 on Solaris/Informix
Turns out I'm using an incompatible Informix client. I looked at the compatibility matrix when I started the upgrade process and saw that for Informix on solaris the minimum db version is 10. I have that db on my db server and used the v10 client on my app server to upgrade to ARS v7.1 last year so I figured I was good. Not so fast grasshopper! I'm being told by BMC that only v9.2 of the Informix client is compatible and that is why it's failing. My DBA says 9.2 is no longer supported by Informix and is about 5 years old. The reason I'm upgrading to 7.5 is because for support reasons we are upgrading to Informix 11 and ARS v7.1 isn't compatible with v11. This is such crap On Tue, Jun 15, 2010 at 3:11 PM, Donald Morton d1mo...@gmail.com wrote: This may be something that your Informix DBA may be able answer better. I would get the exact SQL used to connect from the install's sql.log (usually this is in a temp directory. /usr/tmp maybe?). Send the connect line and the error message to a dba expert, and they'll likely be able to tell you something. Are you running dbaccess as the same user that Remedy is starting up as? On Jun 14, 2010, at 4:00 PM, Joe D'Souza jdso...@shyle.net wrote: That's a great question.. Also along with the install log in the same directory there is another log which has a little more verbose than the install log. You may want to check all those logs that get generated on that directory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W Sent: Monday, June 14, 2010 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix Is there an SQL log (probably in the same place as the install log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** It's an upgrade and the system works fine. On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Steve, Is this a fresh install? Or an upgrade? If its a fresh install, there technically should be no config files available unless you copied one from some other environment? In which case you will need to edit the configuration information manually on that one to point to the dev instance of the database. If it is an upgrade you are attempting, does the system currently stop or start with no problems? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steve McDonald Sent: Monday, June 14, 2010 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** I probably wasn't clear enough. This is during the install process, right after inouting the database info. It trys to connect and throws the Could not connect message. I looked at the 7.1 install logs and the install never asked for 'AR System Server DB Login ID or the password. I'm sure it pulled the connection info from the onconfig file. That would be the correct thing to do. On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza jdso...@shyle.net wrote: ** Steve, Put the AR Server in a startup debug mode and then try to restart.. This is done by adding the flag -s (or -d I don't recall clearly) in the armonitor.conf file. Check for details on setting that flag on the AR Configuration Guide.. The server when in a debug mode during startup, writes additional logs to a file that gets created in the server directory. That file may have more information on why the startup fails.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steve McDonald Sent: Monday, June 14, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: Problems Installing 7.5 on Solaris/Informix ** I am trying to upgrade ARS on my dev server which connects to a remote database server. I'm getting Cannot connect to the Informix server error. Install log only says SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[INFORMIX_CONNECTION_ERROR] and no details. Informix logs show nothing. I can use dbaccess from my app server to access the db on the remote db server. I can also telnet using the specific port the Informix client uses to communicate(telnet suncoast 1721). I threw everything over to BMC Support but the response time is killing me. I go on vacation Tursday morning and I'd really like to have the dev server conquered before I go. Thanks! Steve McDonald App server - Solaris 10 Database server - Informix 10 on Solaris 10 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com
Re: Midtier and Analytics issue
Hi Listers, I tried reinstalling Tomcat and Midtier and yet again I get the error. Can somebody help me ?? HTTP Status 500 - -- *type* Exception report *message* ** *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoClassDefFoundError com.remedy.arsys.api.ProxyPool.get(ProxyPool.java:62) com.remedy.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:66) com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184) com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source) com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:709) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) *note* *The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.* -- Apache Tomcat/5.5.9 On Wed, Jun 16, 2010 at 7:50 PM, Arnab Baral arnab...@gmail.com wrote: Hi Listers, Yesterday I installed BMC Analytics 2.5.00 with no issues during the installation document. I had followed the installation Doc for that. But when I am trying to login to Analytics I am not getting the usual screen. http://localhost:8080/InfoViewApp/listing/main.do?appKind=InfoViewservice=%2FInfoViewApp%2Fcommon%2FappService.doloc Also a new issue came up when I was trying to login to the mid-tier. The login is happening normally but then the Exception error from Tomcat is coming up HTTP Status 500 - -- *type* Exception report *message* ** *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoClassDefFoundError com.remedy.arsys.api.ProxyPool.get(ProxyPool.java:62) com.remedy.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:66) com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184) com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source) com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:709) javax.servlet.http.HttpServlet.service(HttpServlet.java:802) *note* *The full stack trace of the root cause is available in the Apache Tomcat/5.5.9 logs.* -- Apache Tomcat/5.5.9 Please suggest. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Free Process Design Tool for BMC Remedy applications
Mark, Just so I understand what I'm reading..Abydos Designer Standalone is free, and allows you to model a process.but doesn't allow you to import that process into Remedy?guess I need to understand what the model it creates is and what it would create if I was able to import it. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Herring Sent: Wednesday, June 16, 2010 10:05 AM To: arslist@ARSLIST.ORG Subject: AD: Free Process Design Tool for BMC Remedy applications ** _ Abydos Designer Standalone Released June 2010. Abydos are pleased to announce the general release of Abydos Designer (Standalone). Using Abydos Designer Standalone, you can be designing processes for your Remedy application within minutes by simply installing Abydos Designer on your laptop or PC. Abydos Designer Standalone provides unparalleled flexibility for business analysts, Remedy consultants, system designers and architects by providing a powerful process modelling environment without the need for any Remedy or database software. Why Abydos Designer ? Abydos http://www.abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.asp x Designer is the only process modelling tool designed specifically for BMC Remedy applications. Use the Standalone version for requirements gathering, process workshops or to customise best-practice process models for IT Service Management without the need for a Remedy server but with full access to Remedy form structures and field references. Implementation** Once design is complete, simply export and (provided you have purchased the full version of Abydos Designer), import onto one of your Remedy servers to allow the processes to be implemented in real time without the need for any complex development, templates or customisation. Use with ITSM 7 Incident, Problem, Change, SRM or custom Remedy applications. All process integration is completely data-driven so no need for any changes to workflow rules or application settings. Key Benefits * End-end graphical process design * Accelerate deployment of ITSM/SRM 7.6 applications. * Reduce or eliminate development/customisation effort. * Keep your ITSM applications out of the box * Simplified access to ITSM/SRM for end-users through Abydos process wizard _ _ Download Free Software To download your free copy of Abydos Designer Standalone, simply go to the Abydos website at www.abydos-workflow.com , login (or register), then click on Abydos Designer on the Downloads menu. After downloading, run the setup file to install the software, then launch the product and click on the Apply for Licence button to request your free licence key. Abydos Products http://www.abydos-workflow.com/Portals/0/images/products/big_pro_designer.gi f Abydos http://www.abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.asp x Designer provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications. This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions. http://www.abydos-workflow.com/Portals/0/images/products/big_pro_analyser.gi f Abydos http://www.abydos-workflow.com/Products/AbydosAnalyser/tabid/59/Default.asp x Analyser is the most effective way to analyse, edit, document and graphically present workflow rules within BMC Remedy applications. Abydos Analyser can be used with any BMC Remedy application, including ITSM 7, SRM and any custom built applications. It uses a familiar Visio-based graphical interface allowing developers to view workflow graphically without having to search through lists of workflow objects. **Requires registration. Free licence provided for six months. Does not include the Remedy Implementation component which is part of the full Abydos Designer product. Contact Information For further information, please contact Abydos at USA (Toll-Free): 866 635 4358, Europe: +44 (0)1582 400127, Email: i...@abydos-workflow.com Web: www.abydos-workflow.com http://www.abydos-workflow.com/ _ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.gifimage002.gif
Re: Problems Installing 7.5 on Solaris/Informix
As long as you are using the correct client the ARS 7.1 server should work with the higher level Informix db. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Wednesday, June 16, 2010 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** Turns out I'm using an incompatible Informix client. I looked at the compatibility matrix when I started the upgrade process and saw that for Informix on solaris the minimum db version is 10. I have that db on my db server and used the v10 client on my app server to upgrade to ARS v7.1 last year so I figured I was good. Not so fast grasshopper! I'm being told by BMC that only v9.2 of the Informix client is compatible and that is why it's failing. My DBA says 9.2 is no longer supported by Informix and is about 5 years old. The reason I'm upgrading to 7.5 is because for support reasons we are upgrading to Informix 11 and ARS v7.1 isn't compatible with v11. This is such crap On Tue, Jun 15, 2010 at 3:11 PM, Donald Morton d1mo...@gmail.commailto:d1mo...@gmail.com wrote: This may be something that your Informix DBA may be able answer better. I would get the exact SQL used to connect from the install's sql.log (usually this is in a temp directory. /usr/tmp maybe?). Send the connect line and the error message to a dba expert, and they'll likely be able to tell you something. Are you running dbaccess as the same user that Remedy is starting up as? On Jun 14, 2010, at 4:00 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: That's a great question.. Also along with the install log in the same directory there is another log which has a little more verbose than the install log. You may want to check all those logs that get generated on that directory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Grooms, Frederick W Sent: Monday, June 14, 2010 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix Is there an SQL log (probably in the same place as the install log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 4:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** It's an upgrade and the system works fine. On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Steve, Is this a fresh install? Or an upgrade? If its a fresh install, there technically should be no config files available unless you copied one from some other environment? In which case you will need to edit the configuration information manually on that one to point to the dev instance of the database. If it is an upgrade you are attempting, does the system currently stop or start with no problems? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 5:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** I probably wasn't clear enough. This is during the install process, right after inouting the database info. It trys to connect and throws the Could not connect message. I looked at the 7.1 install logs and the install never asked for 'AR System Server DB Login ID or the password. I'm sure it pulled the connection info from the onconfig file. That would be the correct thing to do. On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Steve, Put the AR Server in a startup debug mode and then try to restart.. This is done by adding the flag -s (or -d I don't recall clearly) in the armonitor.conf file. Check for details on setting that flag on the AR Configuration Guide.. The server when in a debug mode during startup, writes additional logs to a file that gets created in the server directory. That file may have more information on why the startup fails.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 2:30 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Problems Installing 7.5 on Solaris/Informix ** I am trying to upgrade ARS on my dev server which connects to a remote database server. I'm getting Cannot connect to the Informix server error. Install log only says SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[INFORMIX_CONNECTION_ERROR] and no details. Informix logs show nothing. I can use dbaccess from my app server to access the db on
Re: Plugin server keeps dying with signal 8
So that gives me this: linux-gate.so.1 = (0xe000) libnsl.so.1 = /lib/libnsl.so.1 (0xf777) libpthread.so.0 = /lib/libpthread.so.0 (0xf775a000) libc.so.6 = /lib/libc.so.6 (0xf762d000) /lib/ld-linux.so.2 (0x56555000) It appears the first one is missing something? And I'm not sure about the last one...? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Try ldd remedy/ar/bin/arplugin ldd lists the dependencies and whether they are available or not. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:57 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Thanks for the quick response. The execute bit is on and the non-root user is the owner of all of these objects. You are right about the paths - they are correct on the server but not in the email. I should have said it's in the installdir/ar/bin William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap: /remedy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardb cldap:/remedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/pro duct/client/10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: No such file or directory The libarcrypto.so file exists and is in the /ar/bin directory. We have a supported version of Java installed. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend
Re: Problems Installing 7.5 on Solaris/Informix
Not according to BMC. v9.2 of the client is the only supported version. Like I said, I used v10 of the Informix client to install ARS v7.1 and had no problems. Forsome reason that exact client cannot connect(withing the 7.5 installer) to the db. I can use dbaccess just fine. I recieved an email that I've been escalated so I'll wait for contact and see where this goes. On Wed, Jun 16, 2010 at 10:27 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** As long as you are using the correct client the ARS 7.1 server should work with the higher level Informix db. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Steve McDonald *Sent:* Wednesday, June 16, 2010 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Problems Installing 7.5 on Solaris/Informix ** Turns out I'm using an incompatible Informix client. I looked at the compatibility matrix when I started the upgrade process and saw that for Informix on solaris the minimum db version is 10. I have that db on my db server and used the v10 client on my app server to upgrade to ARS v7.1 last year so I figured I was good. Not so fast grasshopper! I'm being told by BMC that only v9.2 of the Informix client is compatible and that is why it's failing. My DBA says 9.2 is no longer supported by Informix and is about 5 years old. The reason I'm upgrading to 7.5 is because for support reasons we are upgrading to Informix 11 and ARS v7.1 isn't compatible with v11. This is such crap On Tue, Jun 15, 2010 at 3:11 PM, Donald Morton d1mo...@gmail.com wrote: This may be something that your Informix DBA may be able answer better. I would get the exact SQL used to connect from the install's sql.log (usually this is in a temp directory. /usr/tmp maybe?). Send the connect line and the error message to a dba expert, and they'll likely be able to tell you something. Are you running dbaccess as the same user that Remedy is starting up as? On Jun 14, 2010, at 4:00 PM, Joe D'Souza jdso...@shyle.net wrote: That's a great question.. Also along with the install log in the same directory there is another log which has a little more verbose than the install log. You may want to check all those logs that get generated on that directory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W Sent: Monday, June 14, 2010 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix Is there an SQL log (probably in the same place as the install log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** It's an upgrade and the system works fine. On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** Steve, Is this a fresh install? Or an upgrade? If its a fresh install, there technically should be no config files available unless you copied one from some other environment? In which case you will need to edit the configuration information manually on that one to point to the dev instance of the database. If it is an upgrade you are attempting, does the system currently stop or start with no problems? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steve McDonald Sent: Monday, June 14, 2010 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** I probably wasn't clear enough. This is during the install process, right after inouting the database info. It trys to connect and throws the Could not connect message. I looked at the 7.1 install logs and the install never asked for 'AR System Server DB Login ID or the password. I'm sure it pulled the connection info from the onconfig file. That would be the correct thing to do. On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza jdso...@shyle.net wrote: ** Steve, Put the AR Server in a startup debug mode and then try to restart.. This is done by adding the flag -s (or -d I don't recall clearly) in the armonitor.conf file. Check for details on setting that flag on the AR Configuration Guide.. The server when in a debug mode during startup, writes additional logs to a file that gets created in the server directory. That file may have more information on why the startup fails.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steve McDonald Sent: Monday, June 14, 2010 2:30 PM To: arslist@ARSLIST.ORG Subject: Problems Installing 7.5 on Solaris/Informix ** I am trying to upgrade ARS on my dev server which connects to a remote database
Re: Allow support staff to edit all Incident Tickets
Having a similar issue in 7.1. When system was originally built they enabled multi-tenancy and all the support groups wanted access to move all the tickets. Then they complain that their own data needs to be private. :s Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu http://uts.fiu.edu -Original Message- From: remedy lee [mailto:haeyoon@gmail.com] Sent: Tuesday, June 15, 2010 10:51 PM Subject: Re: Allow support staff to edit all Incident Tickets You don't need to create a filter for that workflow. You can set the assignment configuration to set Incident Owner as Help Desk for all tickets. On Jun 15, 6:37 pm, Martinez, Marcelo A marc...@cpchem.com wrote: I was recently working on something similar (ITSM 7.0.03). In my org, the help desk is the only support group which can re-assign and update anyone else's tickets. We do not allow every support group to edit every ticket; they can view all tickets but not edit them. I have not given the help desk incident master permission either; what I did was create a filter which sets the help desk as the incident owner when the ticket is submitted (the owner fields are hidden). The reason I don't grant the help desk incident master permission is because I do not want them to have the ability to delete incident records. I am not sure if the owner fields are still there in 7.5... Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tricia Sent: Tuesday, June 15, 2010 4:30 PM To: arsl...@arslist.org Subject: Allow support staff to edit all Incident Tickets Hi Everyone, We have rolled out Remedy ITSM 7.5 to the users in April. We are now doing follow-up feedback to see what the users like and dislike. One constant is they want to be able to update and transfer Incident tickets no matter what queue it is in. For example if the Service Desk has a ticket assigned to them but Tier 2 has an update, Tier 2 can update the ticket directly. Very similar to the way they worked in 6.3. Can anyone help me accomplish this without giving everyone Incident Master permissions? Thanks, Tricia __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problems Installing 7.5 on Solaris/Informix
Yes, but will the 9.2 client connect to an 11 database? (I use Oracle. Back with ARS 6.3 I could use a newer Oracle than the client. i.e. 6.3 used the Oracle 9 client, but our database was Oracle 10. Can Informix do the same?) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Wednesday, June 16, 2010 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** Not according to BMC. v9.2 of the client is the only supported version. Like I said, I used v10 of the Informix client to install ARS v7.1 and had no problems. Forsome reason that exact client cannot connect(withing the 7.5 installer) to the db. I can use dbaccess just fine. I recieved an email that I've been escalated so I'll wait for contact and see where this goes. On Wed, Jun 16, 2010 at 10:27 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** As long as you are using the correct client the ARS 7.1 server should work with the higher level Informix db. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Steve McDonald Sent: Wednesday, June 16, 2010 11:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** Turns out I'm using an incompatible Informix client. I looked at the compatibility matrix when I started the upgrade process and saw that for Informix on solaris the minimum db version is 10. I have that db on my db server and used the v10 client on my app server to upgrade to ARS v7.1 last year so I figured I was good. Not so fast grasshopper! I'm being told by BMC that only v9.2 of the Informix client is compatible and that is why it's failing. My DBA says 9.2 is no longer supported by Informix and is about 5 years old. The reason I'm upgrading to 7.5 is because for support reasons we are upgrading to Informix 11 and ARS v7.1 isn't compatible with v11. This is such crap On Tue, Jun 15, 2010 at 3:11 PM, Donald Morton d1mo...@gmail.commailto:d1mo...@gmail.com wrote: This may be something that your Informix DBA may be able answer better. I would get the exact SQL used to connect from the install's sql.log (usually this is in a temp directory. /usr/tmp maybe?). Send the connect line and the error message to a dba expert, and they'll likely be able to tell you something. Are you running dbaccess as the same user that Remedy is starting up as? On Jun 14, 2010, at 4:00 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: That's a great question.. Also along with the install log in the same directory there is another log which has a little more verbose than the install log. You may want to check all those logs that get generated on that directory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Grooms, Frederick W Sent: Monday, June 14, 2010 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix Is there an SQL log (probably in the same place as the install log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 4:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** It's an upgrade and the system works fine. On Mon, Jun 14, 2010 at 2:35 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Steve, Is this a fresh install? Or an upgrade? If its a fresh install, there technically should be no config files available unless you copied one from some other environment? In which case you will need to edit the configuration information manually on that one to point to the dev instance of the database. If it is an upgrade you are attempting, does the system currently stop or start with no problems? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Steve McDonald Sent: Monday, June 14, 2010 5:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** I probably wasn't clear enough. This is during the install process, right after inouting the database info. It trys to connect and throws the Could not connect message. I looked at the 7.1 install logs and the install never asked for 'AR System Server DB Login ID or the password. I'm sure it pulled the connection info from the onconfig file. That would be the correct thing to do. On Mon, Jun 14, 2010 at 11:40 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Steve, Put the AR Server in a startup debug mode and then try
Re: mapi on linux
Actually, there are MAPI clients you can get for linux OS. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 16, 2010 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** MAPI is a Microsoft protocol and as such only works on a Microsoft platform From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, June 16, 2010 8:03 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** We are currently using IMAP (secure) to talk to the exchange server. The mail guys just asked if we could switch to mapi. They, apparently, would prefer it that way. I have no problem telling them it won't work. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, June 15, 2010 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** When using the email engine on *nix I've always had to use POP3. Typically this involves using SSL so the transaction is encrypted (POP3 is very insecure without it). MS Exchange accounts can be set to allow for POP3 access. In larger companies it is often required to set one server aside as the Special pop3 server and firewall it off/lock it down so only the server(s) that need to access it can get to it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Tuesday, June 15, 2010 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** I don't believe you can use the email engine with MAPI on Linux. The MAPI implementation requires a JNI library to call MAPI functions that is provided as a dll (eg armapi71.dll). This is only supplied with a Windows email engine, there is no Unix/Linux equivalent. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 15 June 2010 14:47 To: arslist@ARSLIST.ORG Subject: mapi on linux ** Is anyone running ARS/email engine on linux and checking mail using MAPI? What linux MAPI client are you using to do so? Thanks, Anne Ramey _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Free Process Design Tool for BMC Remedy applications
How much do the full blown products cost? I love advertisements... but really love ones that tell you how much something really costs! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Herring Sent: Wednesday, June 16, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: AD: Free Process Design Tool for BMC Remedy applications ** Abydos Designer Standalone Released June 2010. Abydos are pleased to announce the general release of Abydos Designer (Standalone). Using Abydos Designer Standalone, you can be designing processes for your Remedy application within minutes by simply installing Abydos Designer on your laptop or PC. Abydos Designer Standalone provides unparalleled flexibility for business analysts, Remedy consultants, system designers and architects by providing a powerful process modelling environment without the need for any Remedy or database software. Why Abydos Designer ? Abydos Designer http://www.abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default .aspx is the only process modelling tool designed specifically for BMC Remedy applications. Use the Standalone version for requirements gathering, process workshops or to customise best-practice process models for IT Service Management without the need for a Remedy server but with full access to Remedy form structures and field references. Implementation** Once design is complete, simply export and (provided you have purchased the full version of Abydos Designer), import onto one of your Remedy servers to allow the processes to be implemented in real time without the need for any complex development, templates or customisation. Use with ITSM 7 Incident, Problem, Change, SRM or custom Remedy applications. All process integration is completely data-driven so no need for any changes to workflow rules or application settings. Key Benefits * End-end graphical process design * Accelerate deployment of ITSM/SRM 7.6 applications. * Reduce or eliminate development/customisation effort. * Keep your ITSM applications out of the box * Simplified access to ITSM/SRM for end-users through Abydos process wizard Download Free Software To download your free copy of Abydos Designer Standalone, simply go to the Abydos website at www.abydos-workflow.com , login (or register), then click on Abydos Designer on the Downloads menu. After downloading, run the setup file to install the software, then launch the product and click on the Apply for Licence button to request your free licence key. Abydos Products Abydos Designer http://www.abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default .aspx provides the environment that allows non-technical users to create and maintain processes that are used to drive and enforce workflow rules within BMC applications. This means that you can keep your applications out-of-the-box while enabling customisation to be defined through process definitions. Abydos Analyser http://www.abydos-workflow.com/Products/AbydosAnalyser/tabid/59/Default .aspx is the most effective way to analyse, edit, document and graphically present workflow rules within BMC Remedy applications. Abydos Analyser can be used with any BMC Remedy application, including ITSM 7, SRM and any custom built applications. It uses a familiar Visio-based graphical interface allowing developers to view workflow graphically without having to search through lists of workflow objects. **Requires registration. Free licence provided for six months. Does not include the Remedy Implementation component which is part of the full Abydos Designer product. Contact Information For further information, please contact Abydos at USA (Toll-Free): 866 635 4358, Europe: +44 (0)1582 400127, Email: i...@abydos-workflow.com Web: www.abydos-workflow.com http://www.abydos-workflow.com/ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.gifimage002.gif
Re: Help Designing and Implementing a Service Catalog for ITSM 7.6
The only BMC book or manual that addresses this is the Step-by-Step Guide to Building a CMDB, written by Malcolm Fry. There is a 2008 updated version of this book for ITIL v3. Although it is a decent guide, it may still not provide what you are looking for, since this book is more geared towards a CMDB project implementation (as the name implies). You can find this book in Amazon; while in Amazon, you may as well search for other CMDB or service catalog booksHowever, as you know, all these books will be mroe conceptual than anything, and none will provide you with the ramifications and consequences of your decision on the ITSM 7.6 apps. Still, if you have some money and time to burn, I recommend the Step-by-Step Guide to Building a CMDB guide. Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of strauss [stra...@unt.edu] Sent: Monday, May 24, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: Help Designing and Implementing a Service Catalog for ITSM 7.6 Our CIO and a shared services working group (IT managers at the campus level) have jumped into a project to create a university system-level service catalog based on ITIL (which they know very little about), working from a template they “found” on the web. This is one of those typical top-down, consultant-driven exercises where the people who might actually have to implement the service catalog have neither been involved nor consulted. I believe that I will need to give them some sort of framework that describes how this information has to be structured to fit in the Atrium Core 7.6 Service Catalog, or they will wander off (they already have) and create something that is impossible to translate into the Atrium Core/ITSM 7.6 data structures. Part of my problem is that after a quick search of the docs and white papers, it does not appear that BMC has published a comprehensive guide to doing this yet. We certainly have no experience with it since most of these features are not present in the ITSM 7.0 applications that we have in production. We have not implemented the CMDB in our ITSM 7.0 system; we did not have Asset Management, and made no attempt to build anything in the CI Viewer for obvious reasons. We will have Asset Management in our 7.6 environment, but like the CMDB it will start out empty. Maybe that is a good thing – we will start out with a clean slate. We have ADDM, but the results we got from it during testing last year were not encouraging, plus the current released versions where changing faster than most folks change underwear – too fast to keep up with. Can anyone point me to a comprehensive guide to setting up the Service Catalog in Atrium 7.6 such that it will properly support Service definitions in Incident and Change (and I presume Asset), and down the road – assuming that we try to deploy it next to our Kinetic Request system – Service Request Mgmt 7.6. What I have found in the docs so far is mostly the usual “if you had any idea what you wanted to define, here is where you would do it” sort of thing that BMC Remedy is famous for. It is never in any sort of context where you can tell how it will affect the ITSM apps, or SLM, or SRM. The documents/postings/white paper that I found on BMCDN erred in the other direction, with very high level descriptions but no correlation to HOW anything has to be done to actually implement a Service Catalog in the ITSM 7.6 suite of applications. Maybe there simply isn’t anything out there yet; I am still bogged down in incredibly buggy installers trying to find the best route for upgrading/migrating the production 7.1/7.0 system to 7.5/7.6, so I admit that I have not looked too hard. Any pointers from some of the 7.6 pioneers out there would be appreciated. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
deleting assets from CMDB
What is the best way to delete an asset from the CMDB? Will ActionsDelete do it ...or is there a more precise method? Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Using a Table field as a matrix ( long post )
Hello Listers, ARS 7.1 Patch 4 MS SQL 2005 Windows Enterprise 2003? I have a customer who is requesting a matrix type table to be added to a form. Here's the scenario. Submit a Training Request record. This is a generic Helpdesk form with multiple page tabs. One tab is called Classroom The customer will Select a Training Category and Type. They will pick a date and duration ( hours ) for the training session. This constitutes a Session_GUID. As the Students arrive they will be linked to the Session as Attendees. This is ok if there is only one session for the request. The table will list the Training Date in column 1 the attendee in column 2. The Session_GUID is a hidden column. The issue occurs if training is done in multiple sessions. Then they want the table to be Start Date in column 1, attendee in column 2, Attendance Session1 in column 3, Attendance Session2 in column 4 etc. I don't expect there to be more than 4 or 5 Sessions but that is not a guarantee. So I could have something like this: Start Date | Attendee | Session 1 | Session 2 | --- | Session n 06/16/2010 | Reiser, John | Y |N | | 06/16/2010 | Smith, Roger | Y |Y | | So if there was a Session 3, 4 or 5 or 10. They want to see it in the same line. The only thing that I can think of is to make the Sessions (1 - n) a character field and concatenate the students attendance with the pipe character | delimiting them. They also want the total hours spent in training for each student. By Session, By training request and also all training the student has taken. I think I have that covered because the student attendance is a factor of the session time and whether or not they attended that session ( many GUIDs in this one) Would this be handled better as a Tree View. I've never worked with a table in tree view. I know it won't give me the neat matrix layout but conceptually it should give me: Start Date -Attendee -Session 1 -Session 2 -Session n Is that correct? If this works I may be able to sell them on the tree view. Thanks and sorry for the long-winded post. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problems Installing 7.5 on Solaris/Informix
Yes. The Informix 11 DB is backwards compatible for use with the 9.2 client. That's why it is listed in the compatibility matrix. For DB clients, AR System is compiled against a specific version of the client. Some database vendors provide backwards and forwards compatibility sufficiently such that other versions of the clients may work. However, some vendors do not - and BMC Support ran into several cases where a different version of the client than what was compiled against caused problems. The matrix now shows the client version that BMC compiled against and declares that as supported. In some cases (e.g. Sybase), the matrix explicitly calls out maintenance releases as well as they were found to work properly. By the way, in the Summer 2010 release of AR System, BMC is tentatively expecting that the client version will be updated to 11.5 and the minimum DB server version will be raised to 11.5 as well. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 16, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** Yes, but will the 9.2 client connect to an 11 database? (I use Oracle. Back with ARS 6.3 I could use a newer Oracle than the client. i.e. 6.3 used the Oracle 9 client, but our database was Oracle 10. Can Informix do the same?) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Wednesday, June 16, 2010 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** Not according to BMC. v9.2 of the client is the only supported version. Like I said, I used v10 of the Informix client to install ARS v7.1 and had no problems. Forsome reason that exact client cannot connect(withing the 7.5 installer) to the db. I can use dbaccess just fine. I recieved an email that I've been escalated so I'll wait for contact and see where this goes. On Wed, Jun 16, 2010 at 10:27 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** As long as you are using the correct client the ARS 7.1 server should work with the higher level Informix db. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Steve McDonald Sent: Wednesday, June 16, 2010 11:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix ** Turns out I'm using an incompatible Informix client. I looked at the compatibility matrix when I started the upgrade process and saw that for Informix on solaris the minimum db version is 10. I have that db on my db server and used the v10 client on my app server to upgrade to ARS v7.1 last year so I figured I was good. Not so fast grasshopper! I'm being told by BMC that only v9.2 of the Informix client is compatible and that is why it's failing. My DBA says 9.2 is no longer supported by Informix and is about 5 years old. The reason I'm upgrading to 7.5 is because for support reasons we are upgrading to Informix 11 and ARS v7.1 isn't compatible with v11. This is such crap On Tue, Jun 15, 2010 at 3:11 PM, Donald Morton d1mo...@gmail.commailto:d1mo...@gmail.com wrote: This may be something that your Informix DBA may be able answer better. I would get the exact SQL used to connect from the install's sql.log (usually this is in a temp directory. /usr/tmp maybe?). Send the connect line and the error message to a dba expert, and they'll likely be able to tell you something. Are you running dbaccess as the same user that Remedy is starting up as? On Jun 14, 2010, at 4:00 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: That's a great question.. Also along with the install log in the same directory there is another log which has a little more verbose than the install log. You may want to check all those logs that get generated on that directory.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Grooms, Frederick W Sent: Monday, June 14, 2010 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problems Installing 7.5 on Solaris/Informix Is there an SQL log (probably in the same place as the install log)? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Steve
Re: mapi on linux
There are? Really? Where? MAPI is entirely a closed-source Microsoft standard, and is tied extensively to the Windows platform and API's. Those libraries do not exist on a linux platform which is why the code was never ported. This is why so many people who use a linux desktop (including myself) have to use a third party connector (used to be the Ximian Connector now via Novell and then into open source) and the Evolution client to get it to work. If there is something new out there in the software landscape that does the same thing, I would be very interested in reading about it. Remedy-wise, it's always just been easier to use a different protocol for mail, such as POP3 or IMAP, since they are at least a standard and clients and utilities are plentiful. On Wed, 16 Jun 2010 15:28:32 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Actually, there are MAPI clients you can get for linux OS. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, June 16, 2010 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** MAPI is a Microsoft protocol and as such only works on a Microsoft platform From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, June 16, 2010 8:03 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** We are currently using IMAP (secure) to talk to the exchange server. The mail guys just asked if we could switch to mapi. They, apparently, would prefer it that way. I have no problem telling them it won't work. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, June 15, 2010 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** When using the email engine on *nix I've always had to use POP3. Typically this involves using SSL so the transaction is encrypted (POP3 is very insecure without it). MS Exchange accounts can be set to allow for POP3 access. In larger companies it is often required to set one server aside as the Special pop3 server and firewall it off/lock it down so only the server(s) that need to access it can get to it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Tuesday, June 15, 2010 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: mapi on linux ** I don't believe you can use the email engine with MAPI on Linux. The MAPI implementation requires a JNI library to call MAPI functions that is provided as a dll (eg armapi71.dll). This is only supplied with a Windows email engine, there is no Unix/Linux equivalent. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 15 June 2010 14:47 To: arslist@ARSLIST.ORG Subject: mapi on linux ** Is anyone running ARS/email engine on linux and checking mail using MAPI? What linux MAPI client are you using to do so? Thanks, Anne Ramey _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: deleting assets from CMDB
I wouldn't really try to delete them - there are a few different status' like 'End of Life', 'Disposed',or 'Return to Vendor' that can be used. Trying to delete the CI's can be very difficult with all the ancillary forms (and relationships) that make up the CMDB. On Wed, 16 Jun 2010 14:48:18 -0500, Martinez, Marcelo A marc...@cpchem.com wrote: What is the best way to delete an asset from the CMDB? Will ActionsDelete do it ...or is there a more precise method? Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Using a Table field as a matrix ( long post )
John, It sounds like what you are looking for is a report, not a table...:)I agree that a tree view will likely give you what you wantbut a report on all of the data with sub-reports listing the sessions each attendee attended, or reverse...show the session and show the attendees for that sessionbut you should be able to get a Tree view to display both of those as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Wednesday, June 16, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: Using a Table field as a matrix ( long post ) Hello Listers, ARS 7.1 Patch 4 MS SQL 2005 Windows Enterprise 2003? I have a customer who is requesting a matrix type table to be added to a form. Here's the scenario. Submit a Training Request record. This is a generic Helpdesk form with multiple page tabs. One tab is called Classroom The customer will Select a Training Category and Type. They will pick a date and duration ( hours ) for the training session. This constitutes a Session_GUID. As the Students arrive they will be linked to the Session as Attendees. This is ok if there is only one session for the request. The table will list the Training Date in column 1 the attendee in column 2. The Session_GUID is a hidden column. The issue occurs if training is done in multiple sessions. Then they want the table to be Start Date in column 1, attendee in column 2, Attendance Session1 in column 3, Attendance Session2 in column 4 etc. I don't expect there to be more than 4 or 5 Sessions but that is not a guarantee. So I could have something like this: Start Date | Attendee | Session 1 | Session 2 | --- | Session n 06/16/2010 | Reiser, John | Y |N | | 06/16/2010 | Smith, Roger | Y |Y | | So if there was a Session 3, 4 or 5 or 10. They want to see it in the same line. The only thing that I can think of is to make the Sessions (1 - n) a character field and concatenate the students attendance with the pipe character | delimiting them. They also want the total hours spent in training for each student. By Session, By training request and also all training the student has taken. I think I have that covered because the student attendance is a factor of the session time and whether or not they attended that session ( many GUIDs in this one) Would this be handled better as a Tree View. I've never worked with a table in tree view. I know it won't give me the neat matrix layout but conceptually it should give me: Start Date -Attendee -Session 1 -Session 2 -Session n Is that correct? If this works I may be able to sell them on the tree view. Thanks and sorry for the long-winded post. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: VERY SLOW - Administrator Tool 7.1 Patch 008 ARERR 92
The places you can start looking at is: 1. Network -- try tracert to the arserver from your client machine and see the output. -- Also do the tracert to the db from arserver if it is a remote db. 2. DB -- Check with dba if anything other than remedy is keeping it busy? Any huge queries or bad queries by users? Turn on the sql log from remedy and see which sql is taking too long? 3 ARSystem -- Turn on the escalation logs and see any escalations are running and keeping admin thread busy. Try to stop all other processes and start one at a time to see what is keeping admin thread busy. See if devcache mode is on? If its unix system then do prstat to see which thread is high cpu and then validate against thread logs. Turn on the API logs and see if any particular api call is taking too long. On Jun 16, 7:18 am, Francesco Mazza francesco.ma...@gmail.com wrote: ARERR 92 Timeout during database update. The operation has been accepted by the server and will usually complete successfully when trying to save workflow in the Admin tool. I get this error when I try to create or change an object (for example, simply disabling a filter) Even the display of objects (for example filters a form) is very slow. Any suggestions? Thank you all in advance. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Using a Table field as a matrix ( long post )
Oh yeah, They're going to want to report on this too ;^ to see who was trained , how often, on what, how many man-hours did the instructor charge, has John Doe taken this training before? You get the idea. The main driver is that it will be an Attendance sheet for them and they want to enter the student and click, click click - he was here for three sessions. I'm going to have to offer the two table approach. Table one lists the Session Category, Type and Date. Table two lists the Students. Selecting a row in either table returns the corresponding information. I think that might work. Still open to a proven solution though. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Using a Table field as a matrix ( long post ) John, It sounds like what you are looking for is a report, not a table...:)I agree that a tree view will likely give you what you wantbut a report on all of the data with sub-reports listing the sessions each attendee attended, or reverse...show the session and show the attendees for that sessionbut you should be able to get a Tree view to display both of those as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Wednesday, June 16, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: Using a Table field as a matrix ( long post ) Hello Listers, ARS 7.1 Patch 4 MS SQL 2005 Windows Enterprise 2003? I have a customer who is requesting a matrix type table to be added to a form. Here's the scenario. Submit a Training Request record. This is a generic Helpdesk form with multiple page tabs. One tab is called Classroom The customer will Select a Training Category and Type. They will pick a date and duration ( hours ) for the training session. This constitutes a Session_GUID. As the Students arrive they will be linked to the Session as Attendees. This is ok if there is only one session for the request. The table will list the Training Date in column 1 the attendee in column 2. The Session_GUID is a hidden column. The issue occurs if training is done in multiple sessions. Then they want the table to be Start Date in column 1, attendee in column 2, Attendance Session1 in column 3, Attendance Session2 in column 4 etc. I don't expect there to be more than 4 or 5 Sessions but that is not a guarantee. So I could have something like this: Start Date | Attendee | Session 1 | Session 2 | --- | Session n 06/16/2010 | Reiser, John | Y |N | | 06/16/2010 | Smith, Roger | Y |Y | | So if there was a Session 3, 4 or 5 or 10. They want to see it in the same line. The only thing that I can think of is to make the Sessions (1 - n) a character field and concatenate the students attendance with the pipe character | delimiting them. They also want the total hours spent in training for each student. By Session, By training request and also all training the student has taken. I think I have that covered because the student attendance is a factor of the session time and whether or not they attended that session ( many GUIDs in this one) Would this be handled better as a Tree View. I've never worked with a table in tree view. I know it won't give me the neat matrix layout but conceptually it should give me: Start Date -Attendee -Session 1 -Session 2 -Session n Is that correct? If this works I may be able to sell them on the tree view. Thanks and sorry for the long-winded post. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Plugin server keeps dying with signal 8
When you tried to start arplugin manually did you check if the LD_LIBRARY_PATH is set and is same as what remedy is using during the startup? Did you see any lines in the plugin log even after setting the log level to DEBUG? On Jun 16, 11:11 am, William Rentfrow wrentf...@stratacominc.com wrote: So that gives me this: linux-gate.so.1 = (0xe000) libnsl.so.1 = /lib/libnsl.so.1 (0xf777) libpthread.so.0 = /lib/libpthread.so.0 (0xf775a000) libc.so.6 = /lib/libc.so.6 (0xf762d000) /lib/ld-linux.so.2 (0x56555000) It appears the first one is missing something? And I'm not sure about the last one...? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website,www.stratacominc.comhttp://www.stratacominc.com/ Blog,www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 11:05 AM To: arsl...@arslist.org Subject: Re: Plugin server keeps dying with signal 8 ** Try ldd remedy/ar/bin/arplugin ldd lists the dependencies and whether they are available or not. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:57 PM To: arsl...@arslist.org Subject: Re: Plugin server keeps dying with signal 8 ** Thanks for the quick response. The execute bit is on and the non-root user is the owner of all of these objects. You are right about the paths - they are correct on the server but not in the email. I should have said it's in the installdir/ar/bin William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website,www.stratacominc.comhttp://www.stratacominc.com/ Blog,www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 10:51 AM To: arsl...@arslist.org Subject: Re: Plugin server keeps dying with signal 8 ** Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:35 PM To: arsl...@arslist.org Subject: Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap: /remedy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardb cldap:/remedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/pro duct/client/10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared libraries: libarcrypto.so: cannot open shared object file: No such file or directory The libarcrypto.so file exists and is in the
Re: Capacity Planning
If possible have a demo version installed and create a couple hundred demo tickets with the maximum lengths that you can anticipate including worklogs, attachments and then from the db you could calculate the average row size in the primary table and all the supporting tables including the index tables. Then work with your users to get how many tickets they anticipate per day, per month and per year. Add 30 to 40% buffer to it to account for the oracle/remedy meta tables etc... and I guess you could get an idea of the disk space sizing. On Jun 16, 1:48 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there Version 7.1 How can we do Capacity Planning in BMC Remedy? If I raise an incident or Change Request with 4 or 5 Work info types how much disk space is required, and how I will calculate. Please also guide me which document of BMC remedy can help me in this regard. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Plugin server keeps dying with signal 8
No that looks OK. So, the .so may not be part of the link and may be loaded dynamically in which case ldd won't know about it. Do you get anything in the plugin logs? You can also use truss (Solaris - try strace on Linux) to see what actually happened - ie if the process was actually started and when the request was made for the .so. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** So that gives me this: linux-gate.so.1 = (0xe000) libnsl.so.1 = /lib/libnsl.so.1 (0xf777) libpthread.so.0 = /lib/libpthread.so.0 (0xf775a000) libc.so.6 = /lib/libc.so.6 (0xf762d000) /lib/ld-linux.so.2 (0x56555000) It appears the first one is missing something? And I'm not sure about the last one...? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Try ldd remedy/ar/bin/arplugin ldd lists the dependencies and whether they are available or not. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:57 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Thanks for the quick response. The execute bit is on and the non-root user is the owner of all of these objects. You are right about the paths - they are correct on the server but not in the email. I should have said it's in the installdir/ar/bin William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, June 16, 2010 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin server keeps dying with signal 8 ** Make sure the x (execute) bit is on. if not, turn it on. ls -l libarcrypto.so chmod +x libarcrypto.so In your email you say the .so is in /ar/bin, not /remedy/ar/bin Double check that this is just a type else fix your path or copy the file. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: June 16, 2010 5:35 PM To: arslist@ARSLIST.ORG Subject: Plugin server keeps dying with signal 8 ** We're on a new install of Remedy ARS. Here's the vital stats: Suse Linux = AR Server OS Remote Oracle DB (Oracle 10g RAC) AR Server 7.5 patch 005 Non-root install I've only gotten through the AR Install. It installed with no errors. When the server tries to start I keep getting this error: ARMonitor child process (pid:3719) started. ./arplugin LD_LIBRARY_PATH=/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/arealdap:/rem edy/ar/ardbcldap:/remedy/ar/bin:/remedy/ar/pluginsvr:/remedy/ar/ardbcldap:/r emedy/ar/arealdap:/remedy/ar/webserviceplugin:/remedy/oracle/product/client/ 10204.1/lib:/remedy/ar/jdk1.6.0_20/jre/bin:/usr/lib:/lib Action Request System(R) Plug-In Server Version 7.5.00 Patch 005 201005111542 (c) Copyright 2001-2009 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.5.00 Patch 005 201005111542 (c) Copyright 2000-2009 BMC Software, Inc. (ARNOTE 0) ARMonitor child process (pid:3719) died with 136. And the signal is 8. (paths above changed since they are considered proprietary but you get the idea) The LD_LIBRARY_PATH appears to have everything in it that it needs. Support has reviewed our ar.conf file and had us try a few things but so far we have not solved the problem. Also, when I attempt to invoke the plug-in server directly using the line in armonitor.conf I get this error: /remedy/ar/bin/arplugin: error while loading shared
Re: Analytics and Midtier issue
Are you running midtier or some other java application that uses the remedy api on the same machine? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jun 16, 2010 at 7:44 PM, Arnab Baral arnab...@gmail.com wrote: Hi Listers, Yesterday I installed BMC Analytics 2.5.00 with no issues during the installation document. I had followed the installation Doc for that. But when I am trying to login to Analytics I am not getting the usual screen. http://localhost:8080/InfoViewApp/listing/main.do?appKind=InfoViewservice=%2FInfoViewApp%2Fcommon%2FappService.doloc I have attached the screenshot of the same. Also a new issue came up when I was trying to login to the mid-tier. The login is happening normally but then the Exception error from Tomcat is coming up I have attached the screenshot of the same too. Please suggest. Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
