Bulk Updates

[IT (Amanullah Bashir Ahmed)]

Hi there,
Version 7.1
How I can update records on Site+ field on General tab of people. How can I 
update more than 10,000 records of people? Is there bulk updates option. Which 
document would be useful for me to resolve the issue?


Thanks & Regards

Amanullah



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Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Ram Rudra]

I have run the telnet and port query from ARServer to DB servers. I am able to 
access them without any errors.

Also,

Can you tell me if any otherways to perform testing from ARServer to DB servers.

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If you try to connect to the DB from the SQL client on the DB server, it is 
obviously going to connect if the DB is up and running. What's the point in 
testing that?

Try connecting from the SQL client on the ARS Server.. Your connectivity 
between the ARS Server to the DB server is in question so that is what you need 
to test if it works or not..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu
Sent: Tuesday, July 06, 2010 12:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


All the 3 Mirrored DB servers in the SQL Mirroring with an instance of 
'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the 
database successfully from all teh DB Servers. if it is something related to 
ARS app, how can we shot it.


Thanks
Ram Rudra

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 6, 2010 2:41:17 AM
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Something that I always try when I have a DB connect issue.. Try logging into 
the DB using the DB client from the ARS Server machine.. If that fails too then 
you have a bigger issue. If that does not fail, then the issue could be assumed 
to be ARS related.

Give that a shot and see if you can connect to the DB from the ARS Server using 
the DB client.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Monday, July 05, 2010 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


If I say in an appropriate way,

"One ARServer has to point with two DB mirrored servers with a Unique DB name".

For Unique DB Name I have configured already the DB Aliasing name in the 
Database configuration .

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, July 05, 2010 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Sorry Ram just re-read your original question and incorrectly thought you had 
restored a database.

Are you attempting to point your arserver to two completely seperate databases 
without a load balancer?


> Thanks for the reply Matt,
>
> Can you tell me how to do that?
>
> Thanks & Regards,
> Rambabu Rudra
> System Administrator
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Monday, July 05, 2010 6:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
>
> Have you reset the database owner?
>
> sp_dbowner 'aradmin'
>
> Matt
>
>> Hi All,
>>
>>
>>
>> I have mirrored my ARSystem Database with Server 'A' (Principle &
>> Primary
>> DB
>> server) and Server 'B' (Mirrored & synchronized server). Both server 'A'
>> and
>> Server 'B' has configured to DB Alias name which is pointing in the
>> ar.cfg
>> file to talk with Remedy APP server.
>>
>>
>>
>> Now the error is when I restart my ARServer service, it is unable to
>> start
>>
>>
>>
>> I am not sure how can I point both the Server 'A' and Server 'B'
>> Database
>> mirrored servers in the ar.cfg file.
>>
>>
>>
>> My Server details:-
>>
>> Windows 2003 enterprise with sp2 loaded with Remedy application
>>
>> SQL server 2005 enterprise with sp2 configured with ARSystem DB (Server
>> 'A'
>> and Server 'B' with ARSystem Database mirrored).
>>
>>
>>
>> The below is the available arerror.log file comments:-
>>
>>
>>
>> Mon Jul 05 16:03:59 2010  390600 : Failure during SQL operation to the
>> database (ARERR 552)
>>
>> Mon Jul 05 16:03:59 2010 Cannot open database "ARSystem" requested
>> by
>> the login. The login failed. (SQL Server 4060)
>>
>> Mon Jul 05 16:04:03 2010  BRIE : Cannot establish a network connection
>> to
>> the AR System server (Remedytest (0) : RPC: Program not registered)
>> ARERR
>> -
>> 90
>>
>> Mon Jul 05 16:04:03 2010  BRIE : AR System Application server terminated
>> --
>> fatal error encountered (ARAPPNOTE 4501)
>>
>> Mon Jul 05 16:04:14 2010  390600 : Failure during SQL operation to the
>> database (ARERR 552)
>>
>> Mon Jul 05 16:04:14 2010   

DB Links vs Webservices

[NNMN]

Hi ARSers,

Something which i have been thinking about. I want to know your views on
this.
Let us imagine we have systems, SYS-A(Remedy with its backend) and
SYS-B(another platform app(like java,.NET etc) with its backend). Now if i
want the data from both these systems to flow from each other for certain
interactions, lets say i have the possibility of below methods.
Method-1) I use web-services exposed from both sides to mutually call and
get the input/output approprately and thus i acheive transactions.
Method-2) I expose some relavant schema details as DB links and then i
access them from where ever required (as view forms Remedy).

Now i want to know about the pros and cons of above methods with respect to
. I always feel that Method 2 is kind of crude way of implementing, but in a
way i get this feeling from many i talked, that it is an easier and
effortless way to go about it. Still thinking on a long term, reliability,
data-transfer speed etc 
factors.

Cheers,
Naveen


-
With Warm Regards,
Naveen
-- 
View this message in context: 
http://old.nabble.com/DB-Links-vs-Webservices-tp29084418p29084418.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Bulk Updates

[Chowdhury, Tauf]

Amanullah,

If the site will be different for all of these people, the best thing to
do (from my experience) is to run an AR report including the People ID
(field 1) and report out to a .csv file. This should include the 10,000
users. You can then add a column for 'Site+' on the .csv and update it
with information from your Site form (The values need to exist on the
Site form before you proceed). Then you would just use the import tool
to import back that .csv file. Just make sure in Preferences you select
"Update old record..." Make sure you map Field ID 1 (People ID). 

Of course, try it in a dev environment first. Good luck!

 

To the U.S. listers, hope you all had a great Independence Day!

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Tuesday, July 06, 2010 4:47 AM
To: arslist@ARSLIST.ORG
Subject: Bulk Updates

 

Hi there,

Version 7.1

How I can update records on Site+ field on General tab of people. How
can I update more than 10,000 records of people? Is there bulk updates
option. Which document would be useful for me to resolve the issue?

 

 

Thanks & Regards

 

Amanullah

 



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ARS 7.5 patch 5 Upgrade

[Fatima]

Hi everyone,
We are upgrading from ARS 6.3 on:
- Solaris 10
- Oracle 9i
- Apache Tomcat 5.5.26
to ARS 7.5 on:
- Solaris 10
- Oracle 10g
- Apache Tomcat 5.5.29

The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS 7.1
fine.
With the ARS 7.5 patch 5 installer, we get an error indicating that our
underlying database is not Unicode but ARS is configured as Unicode.
Although our database is Unicode, our NLS Parameters are as follows:

SQL> SELECT * FROM V$NLS_PARAMETERS;

PARAMETERVALUE


NLS_LANGUAGE AMERICAN
NLS_TERRITORYAMERICA
NLS_CURRENCY $
NLS_ISO_CURRENCY AMERICA
NLS_NUMERIC_CHARACTERS   .,
NLS_CALENDAR GREGORIAN
NLS_DATE_FORMAT  DD-MON-RR
NLS_DATE_LANGUAGEAMERICAN
NLS_CHARACTERSET
AR8ISO8859P6
NLS_SORT BINARY
NLS_TIME_FORMAT  HH.MI.SSXFF
AM
NLS_TIMESTAMP_FORMAT DD-MON-RR
HH.MI.SSXFF AM
NLS_TIME_TZ_FORMAT   HH.MI.SSXFF
AM TZR
NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR
HH.MI.SSXFF AM TZR
NLS_DUAL_CURRENCY$
NLS_NCHAR_CHARACTERSET   AL16UTF16
NLS_COMP BINARY
NLS_LENGTH_SEMANTICS BYTE
NLS_NCHAR_CONV_EXCP  FALSE

Does anyone know exactly which parameters does the installer check to know
if the database is Unicode or not, so we can ensure they are set correctly.
The OS LANG and NLS_LANG parameters are not set, do they need to be set to
any specific value?

The weird thing is that the ARS 7.5 patch 3 installer runs smoothly without
this error, but we prefer to go to patch 5.

Thanks,
Fatima Amin

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Re: ARS 7.5 patch 5 Upgrade

[patrick zandi]

if Patch 3 runs, can you just jump to patch 5 after 5 ?
and does that work fine ?

just a thought..


On Tue, Jul 6, 2010 at 9:58 AM, Fatima  wrote:

> ** Hi everyone,
> We are upgrading from ARS 6.3 on:
>  - Solaris 10
> - Oracle 9i
> - Apache Tomcat 5.5.26
> to ARS 7.5 on:
> - Solaris 10
> - Oracle 10g
> - Apache Tomcat 5.5.29
>
> The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS 7.1
> fine.
> With the ARS 7.5 patch 5 installer, we get an error indicating that our
> underlying database is not Unicode but ARS is configured as Unicode.
> Although our database is Unicode, our NLS Parameters are as follows:
>
>  SQL> SELECT * FROM V$NLS_PARAMETERS;
>
> PARAMETERVALUE
> 
> 
> NLS_LANGUAGE AMERICAN
> NLS_TERRITORYAMERICA
> NLS_CURRENCY $
> NLS_ISO_CURRENCY AMERICA
> NLS_NUMERIC_CHARACTERS   .,
> NLS_CALENDAR GREGORIAN
> NLS_DATE_FORMAT  DD-MON-RR
> NLS_DATE_LANGUAGEAMERICAN
> NLS_CHARACTERSET
> AR8ISO8859P6
> NLS_SORT BINARY
> NLS_TIME_FORMAT
>  HH.MI.SSXFF AM
> NLS_TIMESTAMP_FORMAT DD-MON-RR
> HH.MI.SSXFF AM
> NLS_TIME_TZ_FORMAT
> HH.MI.SSXFF AM TZR
> NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR
> HH.MI.SSXFF AM TZR
> NLS_DUAL_CURRENCY$
> NLS_NCHAR_CHARACTERSET   AL16UTF16
> NLS_COMP BINARY
> NLS_LENGTH_SEMANTICS BYTE
> NLS_NCHAR_CONV_EXCP  FALSE
>
> Does anyone know exactly which parameters does the installer check to know
> if the database is Unicode or not, so we can ensure they are set correctly.
> The OS LANG and NLS_LANG parameters are not set, do they need to be set to
> any specific value?
>
> The weird thing is that the ARS 7.5 patch 3 installer runs smoothly without
> this error, but we prefer to go to patch 5.
>
> Thanks,
> Fatima Amin
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

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Re: ITSM Upgrade Issues

[Kevin Begosh]

I actually have another 7.0 system which is an virtual image that was a
blank install and that field ID is the same as mine here as well.  This is
just bascially an instance of one field that is not importing right.  There
are many others like this.  Another example is on the HPD:HelpDesk form, the
customers incidents table.  All of the fields on that table in all of my
systems start with 301 but the install is trying to import them as 303.




On Sun, Jul 4, 2010 at 11:20 AM, Robert Molenda wrote:

> ** Interesting - I checked my "Clean build" ITSM 7.5.01 - patch 0 system -
> and the field ID is the 303778300 as you are mentioning as the "to be
> imported" version.
>
> Was this system a clean-build, or an upgrade or .. ??
>
> Could someone have run change-id on the field for some reason?
>
> Is this the only field or are there more?
>
> HTH
> Robert
>
> On Fri, Jul 2, 2010 at 1:38 PM, Kevin Begosh  wrote:
>
>> **
>>  okay so I have been having ITSM upgrade issues and I have finally
>> narrowed it down.  Basically what is happening is I am running the ITSM
>> install and it is trying to import .def .arx files etc and it is failing
>> some definition files because it is trying to import a form with a field
>> that already exists and failing saying that it already exists but the DB
>> ID's are different.
>>
>> Example:
>>
>> One of the installs is importing the form FIN:LoadCosts and is failing
>> because in the current system the field Related Cost is there, which it
>> should be but it is Field ID 270002018.  The field ID trying to be imported
>> is 303778300.
>>
>> I have looked at other system the same version as mine and the current
>> field ID is the same as mine 270002018.  So why is this form failing to
>> import, shouldn't it be over writing that field?
>>
>> Has anyone else seen this or run into this issue?
>>
>> Current system:
>> ARS 7.5 Patch 4
>> CMDB 7.6 Patch 1
>> ITSM 7.03 Patch 9, plus the compatibility Patch
>> Windows 2003 Server
>> SQL 2005 DB
>> VMWare Virtual Server
>>
>> I am trying to upgrade to ITSM 7.6 Patch 1
>>
>> I have tried ITSM 7.6 Patch 1, ITSM 7.6, and now I am trying ITSM 7.5 and
>> the same issue is happening on all three upgrades.
>>
>> --
>> Kevin Begosh
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> If it were not for the gutter, my mind would be homeless!
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: ARS 7.5 patch 5 Upgrade

[Axton]

LANG and NLS_LANG should definitely be set.  NLS_LANG tells the Oracle
client how to encode/decode the data sent to and from the db.  The product
documentation covers the proper settings.

On Tue, Jul 6, 2010 at 7:28 PM, Fatima  wrote:

> ** Hi everyone,
> We are upgrading from ARS 6.3 on:
> - Solaris 10
> - Oracle 9i
> - Apache Tomcat 5.5.26
> to ARS 7.5 on:
> - Solaris 10
> - Oracle 10g
> - Apache Tomcat 5.5.29
>
> The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS 7.1
> fine.
> With the ARS 7.5 patch 5 installer, we get an error indicating that our
> underlying database is not Unicode but ARS is configured as Unicode.
> Although our database is Unicode, our NLS Parameters are as follows:
>
> SQL> SELECT * FROM V$NLS_PARAMETERS;
>
> PARAMETERVALUE
> 
> 
> NLS_LANGUAGE AMERICAN
> NLS_TERRITORYAMERICA
> NLS_CURRENCY $
> NLS_ISO_CURRENCY AMERICA
> NLS_NUMERIC_CHARACTERS   .,
> NLS_CALENDAR GREGORIAN
> NLS_DATE_FORMAT  DD-MON-RR
> NLS_DATE_LANGUAGEAMERICAN
> NLS_CHARACTERSET
> AR8ISO8859P6
> NLS_SORT BINARY
> NLS_TIME_FORMAT
>  HH.MI.SSXFF AM
> NLS_TIMESTAMP_FORMAT DD-MON-RR
> HH.MI.SSXFF AM
> NLS_TIME_TZ_FORMAT
> HH.MI.SSXFF AM TZR
> NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR
> HH.MI.SSXFF AM TZR
> NLS_DUAL_CURRENCY$
> NLS_NCHAR_CHARACTERSET   AL16UTF16
> NLS_COMP BINARY
> NLS_LENGTH_SEMANTICS BYTE
> NLS_NCHAR_CONV_EXCP  FALSE
>
> Does anyone know exactly which parameters does the installer check to know
> if the database is Unicode or not, so we can ensure they are set correctly.
> The OS LANG and NLS_LANG parameters are not set, do they need to be set to
> any specific value?
>
> The weird thing is that the ARS 7.5 patch 3 installer runs smoothly without
> this error, but we prefer to go to patch 5.
>
> Thanks,
> Fatima Amin
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: ARS 7.5 patch 5 Upgrade

[Walters, Mark]

Your database is not Unicode, it's using an Arabic character set - AR8ISO8859P6 
- this would be AL32UTF8 if it was Unicode.   If you really need a Unicode 
system you'll probably have to perform a clean install of ARS against a Unicode 
database and migrate your data.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Fatima
Sent: 06 July 2010 14:59
To: arslist@ARSLIST.ORG
Subject: ARS 7.5 patch 5 Upgrade

** Hi everyone,
We are upgrading from ARS 6.3 on:
- Solaris 10
- Oracle 9i
- Apache Tomcat 5.5.26
to ARS 7.5 on:
- Solaris 10
- Oracle 10g
- Apache Tomcat 5.5.29

The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS 7.1 
fine.
With the ARS 7.5 patch 5 installer, we get an error indicating that our 
underlying database is not Unicode but ARS is configured as Unicode. Although 
our database is Unicode, our NLS Parameters are as follows:

SQL> SELECT * FROM V$NLS_PARAMETERS;

PARAMETERVALUE
 

NLS_LANGUAGE AMERICAN
NLS_TERRITORYAMERICA
NLS_CURRENCY $
NLS_ISO_CURRENCY AMERICA
NLS_NUMERIC_CHARACTERS   .,
NLS_CALENDAR GREGORIAN
NLS_DATE_FORMAT  DD-MON-RR
NLS_DATE_LANGUAGEAMERICAN
NLS_CHARACTERSET AR8ISO8859P6
NLS_SORT BINARY
NLS_TIME_FORMAT  HH.MI.SSXFF AM
NLS_TIMESTAMP_FORMAT DD-MON-RR 
HH.MI.SSXFF AM
NLS_TIME_TZ_FORMAT   HH.MI.SSXFF AM 
TZR
NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR 
HH.MI.SSXFF AM TZR
NLS_DUAL_CURRENCY$
NLS_NCHAR_CHARACTERSET   AL16UTF16
NLS_COMP BINARY
NLS_LENGTH_SEMANTICS BYTE
NLS_NCHAR_CONV_EXCP  FALSE

Does anyone know exactly which parameters does the installer check to know if 
the database is Unicode or not, so we can ensure they are set correctly.
The OS LANG and NLS_LANG parameters are not set, do they need to be set to any 
specific value?

The weird thing is that the ARS 7.5 patch 3 installer runs smoothly without 
this error, but we prefer to go to patch 5.

Thanks,
Fatima Amin
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: ARS 7.5 patch 5 Upgrade

[Axton]

The thing that is probably throwing an error is the NLS_CHARACTERSET.  Here
are my parameters from a properly configured instance:

PARAMETERVALUE
 
NLS_LANGUAGE AMERICAN
NLS_TERRITORYAMERICA
NLS_CURRENCY $
NLS_ISO_CURRENCY AMERICA
NLS_NUMERIC_CHARACTERS   .,
NLS_CALENDAR GREGORIAN
NLS_DATE_FORMAT  DD-MON-RR
NLS_DATE_LANGUAGEAMERICAN
NLS_CHARACTERSET AL32UTF8
NLS_SORT BINARY
NLS_TIME_FORMAT  HH.MI.SSXFF AM
NLS_TIMESTAMP_FORMAT DD-MON-RR HH.MI.SSXFF AM
NLS_TIME_TZ_FORMAT   HH.MI.SSXFF AM TZR
NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR HH.MI.SSXFF AM TZR
NLS_DUAL_CURRENCY$
NLS_NCHAR_CHARACTERSET   UTF8
NLS_COMP BINARY
NLS_LENGTH_SEMANTICS BYTE
NLS_NCHAR_CONV_EXCP  FALSE

On Tue, Jul 6, 2010 at 8:05 PM, Axton  wrote:

> LANG and NLS_LANG should definitely be set.  NLS_LANG tells the Oracle
> client how to encode/decode the data sent to and from the db.  The product
> documentation covers the proper settings.
>
> On Tue, Jul 6, 2010 at 7:28 PM, Fatima  wrote:
>
>> ** Hi everyone,
>> We are upgrading from ARS 6.3 on:
>> - Solaris 10
>> - Oracle 9i
>> - Apache Tomcat 5.5.26
>> to ARS 7.5 on:
>> - Solaris 10
>> - Oracle 10g
>> - Apache Tomcat 5.5.29
>>
>> The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS
>> 7.1 fine.
>> With the ARS 7.5 patch 5 installer, we get an error indicating that our
>> underlying database is not Unicode but ARS is configured as Unicode.
>> Although our database is Unicode, our NLS Parameters are as follows:
>>
>> SQL> SELECT * FROM V$NLS_PARAMETERS;
>>
>> PARAMETERVALUE
>> 
>> 
>> NLS_LANGUAGE AMERICAN
>> NLS_TERRITORYAMERICA
>> NLS_CURRENCY $
>> NLS_ISO_CURRENCY AMERICA
>> NLS_NUMERIC_CHARACTERS   .,
>> NLS_CALENDAR GREGORIAN
>> NLS_DATE_FORMAT  DD-MON-RR
>> NLS_DATE_LANGUAGEAMERICAN
>> NLS_CHARACTERSET
>> AR8ISO8859P6
>> NLS_SORT BINARY
>> NLS_TIME_FORMAT
>>  HH.MI.SSXFF AM
>> NLS_TIMESTAMP_FORMAT DD-MON-RR
>> HH.MI.SSXFF AM
>> NLS_TIME_TZ_FORMAT
>> HH.MI.SSXFF AM TZR
>> NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR
>> HH.MI.SSXFF AM TZR
>> NLS_DUAL_CURRENCY$
>> NLS_NCHAR_CHARACTERSET   AL16UTF16
>> NLS_COMP BINARY
>> NLS_LENGTH_SEMANTICS BYTE
>> NLS_NCHAR_CONV_EXCP  FALSE
>>
>> Does anyone know exactly which parameters does the installer check to know
>> if the database is Unicode or not, so we can ensure they are set correctly.
>> The OS LANG and NLS_LANG parameters are not set, do they need to be set to
>> any specific value?
>>
>> The weird thing is that the ARS 7.5 patch 3 installer runs smoothly
>> without this error, but we prefer to go to patch 5.
>>
>> Thanks,
>> Fatima Amin
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>

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Re: DB Links vs Webservices

[Axton]

There are many ways to integrate things.  All have their price.  With web
services, the data structures you can send in a single transaction are very
limited; you have several layers of infrastructure that must be available;
failed transactions are lost; etc.  With db link there are potential delays
an implications with workflow if you are updating data in remedy through the
db.

No one approach is the best approach in every case.  You have to look at
each case and outline what you intend to accomplish with the integration.

Is there a need for real time updates?
Is there a need to block a transaction if the integration fails?
is there a need for a message queue so that failed operations can be
retried?
Is there a need to fetch data in real time?
What is the expected volume of data?
How is the data used in your Remedy applications?
How will you handle updates to data?

And the list of questions to drive the appropriate solution go on and on.
 Take a good look at what you are trying to do then make a determination on
what type of integration is most appropriate.

On Tue, Jul 6, 2010 at 5:08 PM, NNMN  wrote:

> Hi ARSers,
>
> Something which i have been thinking about. I want to know your views on
> this.
> Let us imagine we have systems, SYS-A(Remedy with its backend) and
> SYS-B(another platform app(like java,.NET etc) with its backend). Now if i
> want the data from both these systems to flow from each other for certain
> interactions, lets say i have the possibility of below methods.
> Method-1) I use web-services exposed from both sides to mutually call and
> get the input/output approprately and thus i acheive transactions.
> Method-2) I expose some relavant schema details as DB links and then i
> access them from where ever required (as view forms Remedy).
>
> Now i want to know about the pros and cons of above methods with respect to
> . I always feel that Method 2 is kind of crude way of implementing, but in
> a
> way i get this feeling from many i talked, that it is an easier and
> effortless way to go about it. Still thinking on a long term, reliability,
> data-transfer speed etc
> factors.
>
> Cheers,
> Naveen
>
>
> -
> With Warm Regards,
> Naveen
> --
> View this message in context:
> http://old.nabble.com/DB-Links-vs-Webservices-tp29084418p29084418.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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UNSUBSCRIBE

[Goza, Craig]

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, July 06, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 patch 5 Upgrade


** The thing that is probably throwing an error is the NLS_CHARACTERSET.
Here are my parameters from a properly configured instance: 


PARAMETERVALUE
 
NLS_LANGUAGE AMERICAN
NLS_TERRITORYAMERICA
NLS_CURRENCY $
NLS_ISO_CURRENCY AMERICA
NLS_NUMERIC_CHARACTERS   .,
NLS_CALENDAR GREGORIAN
NLS_DATE_FORMAT  DD-MON-RR
NLS_DATE_LANGUAGEAMERICAN
NLS_CHARACTERSET AL32UTF8
NLS_SORT BINARY
NLS_TIME_FORMAT  HH.MI.SSXFF AM
NLS_TIMESTAMP_FORMAT DD-MON-RR HH.MI.SSXFF AM
NLS_TIME_TZ_FORMAT   HH.MI.SSXFF AM TZR
NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR HH.MI.SSXFF AM TZR
NLS_DUAL_CURRENCY$
NLS_NCHAR_CHARACTERSET   UTF8
NLS_COMP BINARY
NLS_LENGTH_SEMANTICS BYTE
NLS_NCHAR_CONV_EXCP  FALSE

On Tue, Jul 6, 2010 at 8:05 PM, Axton  wrote:


LANG and NLS_LANG should definitely be set.  NLS_LANG tells the
Oracle client how to encode/decode the data sent to and from the db.
The product documentation covers the proper settings.


On Tue, Jul 6, 2010 at 7:28 PM, Fatima 
wrote:


** Hi everyone, 
We are upgrading from ARS 6.3 on:
- Solaris 10
- Oracle 9i
- Apache Tomcat 5.5.26
to ARS 7.5 on:
- Solaris 10
- Oracle 10g
- Apache Tomcat 5.5.29

The Oracle upgrade from 9i to 10g went fine. We upgraded
ARS 6.3 to ARS 7.1 fine.
With the ARS 7.5 patch 5 installer, we get an error
indicating that our underlying database is not Unicode but ARS is
configured as Unicode. Although our database is Unicode, our NLS
Parameters are as follows:

SQL> SELECT * FROM V$NLS_PARAMETERS;

PARAMETER
VALUE



NLS_LANGUAGE
AMERICAN
NLS_TERRITORY
AMERICA
NLS_CURRENCY
$
NLS_ISO_CURRENCY
AMERICA
NLS_NUMERIC_CHARACTERS
.,
NLS_CALENDAR
GREGORIAN
NLS_DATE_FORMAT
DD-MON-RR
NLS_DATE_LANGUAGE
AMERICAN
NLS_CHARACTERSET
AR8ISO8859P6
NLS_SORT
BINARY
NLS_TIME_FORMAT
HH.MI.SSXFF AM
NLS_TIMESTAMP_FORMAT
DD-MON-RR HH.MI.SSXFF AM
NLS_TIME_TZ_FORMAT
HH.MI.SSXFF AM TZR
NLS_TIMESTAMP_TZ_FORMAT
DD-MON-RR HH.MI.SSXFF AM TZR
NLS_DUAL_CURRENCY
$
NLS_NCHAR_CHARACTERSET
AL16UTF16
NLS_COMP
BINARY
NLS_LENGTH_SEMANTICS
BYTE
NLS_NCHAR_CONV_EXCP
FALSE

Does anyone know exactly which parameters does the
installer check to know if the database is Unicode or not, so we can
ensure they are set correctly.
The OS LANG and NLS_LANG parameters are not set, do they
need to be set to any specific value?

The weird thing is that the ARS 7.5 patch 3 installer
runs smoothly without this error, but we prefer to go to patch 5.

Thanks,
Fatima Amin
_attend WWRUG10 www.wwrug.com ARSlist: "Where the
Answers Are"_ 



_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: OT:TEST

[Shellman, David]

Your test worked.  However it would be nice to know a name behind this email 
address.  bmcremedyarsl...@gmail.com is 
quite generic.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ARS
Sent: Tuesday, July 06, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: OT:TEST

**
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Re: arimportcmd woes on Solaris. no error, no import

[LJ LongWing]

Rabi,
I know this may not be ideal, but you may want to upgrade your arimportcmd
fileas you know, you can easily use a newer client on an older
server7.1 was the last version with the arimportcmd, or you could use
the new version in 7.5they might fix the problem you are having as it
may be a client issue

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Wednesday, June 30, 2010 9:37 AM
To: arslist@ARSLIST.ORG
Subject: arimportcmd woes on Solaris. no error, no import

Hi all, I have a ".arm" mapping file that works fine when used with the GUI
version of the tool (Remedy Import) to import a csv file into a form. 
I take the mapping file to a Solaris box, change two path parameters in the
file (import file, log file), and it doesn't work.

On the Solaris box, I see that the mapping file was read by arimportcmd
because it spits out log text to a file as specified in the
"Import-Log-Filename:" parameter in the mapping file.

This is the log file content (4 lines):


AR System Import Tool  Wed Jun 30 00:55:45 2010





How useful! 

arimportcmd completes running right away, no message on the screen, no
import.

I verified that the path to the import file is right, permissions are right.
I made sure that the mapping file transfer from Windows to Unix was right
(tried both text vs bin format)

I can't even begin to troubleshoot, because it won't tell me what's wrong. 

Well, I did try troubleshooting by specifying the import and log files as
well as the form name on the command line...
...by messing up various pieces of info on the command line and on the
mapping file (username, password, server name, mapping name, directory) to
cause it to give me error, some error, any error! 
Nothing. It won't ever complain of anything! If it can, it spits out the log
as above. Else it just completes running with no output, no import, nothing.

My version is...ahem...6.3. Server patch 25, arimportcmd...I believe is
patch 19.

Support site has no useful bugs on this topic. A few reports of similar
issues closed with "user error". I triple checked myself, but I swear there
is no error on me today.

My command line:
/opt/remedy/bin/arimportcmd -u "Test User" -p "password" -x
"remedy.company.edu" -d "/opt/remedy/local/misc" -m
"ARMappingForVOIPPhExtDumpImport"


My mapping file (/opt/remedy/local/misc/ARMapping.arm):
-
ARMappingForVOIPPhExtDumpImport
SchemaName: CU:Phone-StagingFormForImport
ServerName: remedy.company.edu
Import-Filename: /opt/remedy/local/PhoneExtensionDump.csv
Import-File-Format: 2
Import-Field-Titles: 1
Import-Field-Separator: 
Bad-Record-Handling: 0
Duplicate-Id-Handling: 0
Import-Log-Filename: /opt/remedy/local/arimport.log
Strip-White-Space: 1
Truncate-Values: 0
Disable-Required-ness: 0
Disable-Pattern: 0
Allow-Too-Many-Fields: 1
Allow-Too-Few-Fields: 1
Mapping: 736871090=$BUILDING$
Mapping: 736870988=$EXTENSION$
Mapping: 24004=$FNAME$
Mapping: 736870963=$FLOOR$
Mapping: 24003=$LNAME$
Mapping: 736871176=$MAC$
Mapping: 8=$NOTES$
Mapping: 736870971=$TYPE$
Mapping: 736870964=$ROOM$
Mapping: 7=Active
Mapping: 24000=$ID$
Mapping: 736871107=0
end
Used for nightly import of extension data into Remedy


What's going on? I'm about to write a Perl script to take the csv and loop
around doing create_entry. Don't want to.

TIA.


  


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Re: Error on creating web service mapping

[LJ LongWing]

Lisa,

The problem based on my experience is related to a registry key problem..I
don't know which one, or how to fix..but it is very specifically client
related.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of lisa bumshteyn
Sent: Wednesday, June 30, 2010 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Error on creating web service mapping

 

** 

I'm hoping someone can help me with the following error.

Failed to intialize JRE and internal java module (ARERR 7017)

 

What I'm trying to do is reconfigure the input mapping of an existing web
service that we currently have. While in the input mapping screen, i click
to choose the xml schema and receive the above message. In trying to
reasearch the error online, I've come across suggestions to reinstall the
admin tool (didn't help) as well as references to KM-00018146 knowedge
base article (which unfortunately I cannot access due to issue with Remedy
Support website right now). I also get the same error if i make any other
change on the web service and try to save it. Any help would be appreciated.
Here's some details about our environment:

 

ARS ver 7.0.1 patch 6

OS: Windows

DB: MS SQL 2005

 

Thanks,

Lisa

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: ARS 7.5 patch 5 Upgrade

[Axton]

As for the environment variables on the remedy server, the following should
be set:

LC_ALL=en_US.UTF-8
LANG=en_US.UTF-8
NLS_LANG=AMERICAN_AMERICA.AL32UTF8

These need to be set for the armonitor process.

On Tue, Jul 6, 2010 at 8:09 PM, Axton  wrote:

> The thing that is probably throwing an error is the NLS_CHARACTERSET.  Here
> are my parameters from a properly configured instance:
>
> PARAMETERVALUE
>  
> NLS_LANGUAGE AMERICAN
> NLS_TERRITORYAMERICA
> NLS_CURRENCY $
> NLS_ISO_CURRENCY AMERICA
> NLS_NUMERIC_CHARACTERS   .,
> NLS_CALENDAR GREGORIAN
> NLS_DATE_FORMAT  DD-MON-RR
> NLS_DATE_LANGUAGEAMERICAN
> NLS_CHARACTERSET AL32UTF8
> NLS_SORT BINARY
> NLS_TIME_FORMAT  HH.MI.SSXFF AM
> NLS_TIMESTAMP_FORMAT DD-MON-RR HH.MI.SSXFF AM
> NLS_TIME_TZ_FORMAT   HH.MI.SSXFF AM TZR
> NLS_TIMESTAMP_TZ_FORMAT  DD-MON-RR HH.MI.SSXFF AM TZR
> NLS_DUAL_CURRENCY$
> NLS_NCHAR_CHARACTERSET   UTF8
> NLS_COMP BINARY
> NLS_LENGTH_SEMANTICS BYTE
> NLS_NCHAR_CONV_EXCP  FALSE
>
> On Tue, Jul 6, 2010 at 8:05 PM, Axton  wrote:
>
>> LANG and NLS_LANG should definitely be set.  NLS_LANG tells the Oracle
>> client how to encode/decode the data sent to and from the db.  The product
>> documentation covers the proper settings.
>>
>> On Tue, Jul 6, 2010 at 7:28 PM, Fatima  wrote:
>>
>>> ** Hi everyone,
>>> We are upgrading from ARS 6.3 on:
>>> - Solaris 10
>>> - Oracle 9i
>>> - Apache Tomcat 5.5.26
>>> to ARS 7.5 on:
>>> - Solaris 10
>>> - Oracle 10g
>>> - Apache Tomcat 5.5.29
>>>
>>> The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS
>>> 7.1 fine.
>>> With the ARS 7.5 patch 5 installer, we get an error indicating that our
>>> underlying database is not Unicode but ARS is configured as Unicode.
>>> Although our database is Unicode, our NLS Parameters are as follows:
>>>
>>> SQL> SELECT * FROM V$NLS_PARAMETERS;
>>>
>>> PARAMETERVALUE
>>> 
>>> 
>>> NLS_LANGUAGE AMERICAN
>>> NLS_TERRITORYAMERICA
>>> NLS_CURRENCY $
>>> NLS_ISO_CURRENCY AMERICA
>>> NLS_NUMERIC_CHARACTERS   .,
>>> NLS_CALENDAR
>>> GREGORIAN
>>> NLS_DATE_FORMAT
>>>  DD-MON-RR
>>> NLS_DATE_LANGUAGEAMERICAN
>>> NLS_CHARACTERSET
>>> AR8ISO8859P6
>>> NLS_SORT BINARY
>>> NLS_TIME_FORMAT
>>>  HH.MI.SSXFF AM
>>> NLS_TIMESTAMP_FORMAT
>>> DD-MON-RR HH.MI.SSXFF AM
>>> NLS_TIME_TZ_FORMAT
>>> HH.MI.SSXFF AM TZR
>>> NLS_TIMESTAMP_TZ_FORMAT
>>>  DD-MON-RR HH.MI.SSXFF AM TZR
>>> NLS_DUAL_CURRENCY$
>>> NLS_NCHAR_CHARACTERSET
>>> AL16UTF16
>>> NLS_COMP BINARY
>>> NLS_LENGTH_SEMANTICS BYTE
>>> NLS_NCHAR_CONV_EXCP  FALSE
>>>
>>> Does anyone know exactly which parameters does the installer check to
>>> know if the database is Unicode or not, so we can ensure they are set
>>> correctly.
>>> The OS LANG and NLS_LANG parameters are not set, do they need to be set
>>> to any specific value?
>>>
>>> The weird thing is that the ARS 7.5 patch 3 installer runs smoothly
>>> without this error, but we prefer to go to patch 5.
>>>
>>> Thanks,
>>> Fatima Amin
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>

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Re: OT:TEST

[Alex]

Thank you Dave!

--Alex

On Tue, Jul 6, 2010 at 8:50 PM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> **
> Your test worked.  However it would be nice to know a name behind this
> email address.  bmcremedyarsl...@gmail.com is quite generic.
>
> Dave
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *ARS
> *Sent:* Tuesday, July 06, 2010 11:04 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT:TEST
>
> **
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: ITSM Upgrade Issues

[Robert Molenda]

Whoops - my bad - I looked at my 7.5 system and not my 7.0 :(

On my 7.0.2 system on FIN:Costs the Related Costs field is 270002018 as you
have mentioned - however there is not a FIN:LoadCosts (probably a difference
between ITSM 7.0.2 and 7.0.3 which I never built/saved...)

Interesting that in the installation guide for 7.5 the specific versions for
Asset / Change were mentioned to be able to be upgraded from 7.0.3 but not
for Incident and Problem...

Might be interesting to check the field id on a 7.1 system...

On Tue, Jul 6, 2010 at 7:31 AM, Kevin Begosh  wrote:

> **
> I actually have another 7.0 system which is an virtual image that was a
> blank install and that field ID is the same as mine here as well.  This is
> just bascially an instance of one field that is not importing right.  There
> are many others like this.  Another example is on the HPD:HelpDesk form, the
> customers incidents table.  All of the fields on that table in all of my
> systems start with 301 but the install is trying to import them as 303.
>
>
>
>
> On Sun, Jul 4, 2010 at 11:20 AM, Robert Molenda 
> wrote:
>
>> ** Interesting - I checked my "Clean build" ITSM 7.5.01 - patch 0 system -
>> and the field ID is the 303778300 as you are mentioning as the "to be
>> imported" version.
>>
>> Was this system a clean-build, or an upgrade or .. ??
>>
>> Could someone have run change-id on the field for some reason?
>>
>> Is this the only field or are there more?
>>
>> HTH
>> Robert
>>
>> On Fri, Jul 2, 2010 at 1:38 PM, Kevin Begosh  wrote:
>>
>>> **
>>>  okay so I have been having ITSM upgrade issues and I have finally
>>> narrowed it down.  Basically what is happening is I am running the ITSM
>>> install and it is trying to import .def .arx files etc and it is failing
>>> some definition files because it is trying to import a form with a field
>>> that already exists and failing saying that it already exists but the DB
>>> ID's are different.
>>>
>>> Example:
>>>
>>> One of the installs is importing the form FIN:LoadCosts and is failing
>>> because in the current system the field Related Cost is there, which it
>>> should be but it is Field ID 270002018.  The field ID trying to be imported
>>> is 303778300.
>>>
>>> I have looked at other system the same version as mine and the current
>>> field ID is the same as mine 270002018.  So why is this form failing to
>>> import, shouldn't it be over writing that field?
>>>
>>> Has anyone else seen this or run into this issue?
>>>
>>> Current system:
>>> ARS 7.5 Patch 4
>>> CMDB 7.6 Patch 1
>>> ITSM 7.03 Patch 9, plus the compatibility Patch
>>> Windows 2003 Server
>>> SQL 2005 DB
>>> VMWare Virtual Server
>>>
>>> I am trying to upgrade to ITSM 7.6 Patch 1
>>>
>>> I have tried ITSM 7.6 Patch 1, ITSM 7.6, and now I am trying ITSM 7.5 and
>>> the same issue is happening on all three upgrades.
>>>
>>> --
>>> Kevin Begosh
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>> --
>> If it were not for the gutter, my mind would be homeless!
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> Kevin Begosh
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
If it were not for the gutter, my mind would be homeless!

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SVN/CVS integration with Remedy Admin Tool (v7.1)

[Alex]

Hi,

We are looking to integrate Remedy Admin Tool with CVS/SVN (version control
software).


I have already gone through the integration guide but didn't find info on
how to integrate Remedy Admin Tool with these.


Any help?


Thanks!

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Re: ITSM Upgrade Issues

[Kevin Begosh]

yeah, I guess the question or problem I have that I am waiting support to
come back with is if you are able to upgrade from 7.03 Patch 9 to 7.5 or 7.6
then how is the new field ID's suppose to change.  It is trying to add Field
ID 303. with the same name as one that exists and it's failing because
you cannot have the two fields with the same DB name.  So I am consufsed to
what should happen with the install and/or why so many other people are not
having issues.  The only thing I can think of is that it is suppose to
replace that field and if it's not doing it then why not?

On Tue, Jul 6, 2010 at 11:59 AM, Robert Molenda wrote:

> ** Whoops - my bad - I looked at my 7.5 system and not my 7.0 :(
>
> On my 7.0.2 system on FIN:Costs the Related Costs field is 270002018 as you
> have mentioned - however there is not a FIN:LoadCosts (probably a difference
> between ITSM 7.0.2 and 7.0.3 which I never built/saved...)
>
> Interesting that in the installation guide for 7.5 the specific versions
> for Asset / Change were mentioned to be able to be upgraded from 7.0.3 but
> not for Incident and Problem...
>
> Might be interesting to check the field id on a 7.1 system...
>
> On Tue, Jul 6, 2010 at 7:31 AM, Kevin Begosh  wrote:
>
>> **
>>  I actually have another 7.0 system which is an virtual image that was a
>> blank install and that field ID is the same as mine here as well.  This is
>> just bascially an instance of one field that is not importing right.  There
>> are many others like this.  Another example is on the HPD:HelpDesk form, the
>> customers incidents table.  All of the fields on that table in all of my
>> systems start with 301 but the install is trying to import them as 303.
>>
>>
>>
>>
>> On Sun, Jul 4, 2010 at 11:20 AM, Robert Molenda > > wrote:
>>
>>> ** Interesting - I checked my "Clean build" ITSM 7.5.01 - patch 0 system
>>> - and the field ID is the 303778300 as you are mentioning as the "to be
>>> imported" version.
>>>
>>> Was this system a clean-build, or an upgrade or .. ??
>>>
>>> Could someone have run change-id on the field for some reason?
>>>
>>> Is this the only field or are there more?
>>>
>>> HTH
>>> Robert
>>>
>>> On Fri, Jul 2, 2010 at 1:38 PM, Kevin Begosh  wrote:
>>>
 **
  okay so I have been having ITSM upgrade issues and I have finally
 narrowed it down.  Basically what is happening is I am running the ITSM
 install and it is trying to import .def .arx files etc and it is 
 failing
 some definition files because it is trying to import a form with a field
 that already exists and failing saying that it already exists but the DB
 ID's are different.

 Example:

 One of the installs is importing the form FIN:LoadCosts and is failing
 because in the current system the field Related Cost is there, which it
 should be but it is Field ID 270002018.  The field ID trying to be imported
 is 303778300.

 I have looked at other system the same version as mine and the current
 field ID is the same as mine 270002018.  So why is this form failing to
 import, shouldn't it be over writing that field?

 Has anyone else seen this or run into this issue?

 Current system:
 ARS 7.5 Patch 4
 CMDB 7.6 Patch 1
 ITSM 7.03 Patch 9, plus the compatibility Patch
 Windows 2003 Server
 SQL 2005 DB
 VMWare Virtual Server

 I am trying to upgrade to ITSM 7.6 Patch 1

 I have tried ITSM 7.6 Patch 1, ITSM 7.6, and now I am trying ITSM 7.5
 and the same issue is happening on all three upgrades.

 --
 Kevin Begosh
 _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

>>>
>>>
>>>
>>> --
>>> If it were not for the gutter, my mind would be homeless!
>>>
>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>> --
>> Kevin Begosh
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> If it were not for the gutter, my mind would be homeless!
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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Re: SVN/CVS integration with Remedy Admin Tool (v7.1)

[LJ LongWing]

In short, you can't.  In 7.5 you can enable the built in source control
efforts and build filter workflow that will integrate with anything you want
via run-process and such, but it's quite a bit more difficult with <7.5.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Alex
Sent: Tuesday, July 06, 2010 10:02 AM
To: arslist@ARSLIST.ORG
Subject: SVN/CVS integration with Remedy Admin Tool (v7.1)

 

** Hi,

We are looking to integrate Remedy Admin Tool with CVS/SVN (version control
software).

 

I have already gone through the integration guide but didn't find info on
how to integrate Remedy Admin Tool with these.

 

Any help?

 

Thanks!


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Re: DB Links vs Webservices

[LJ LongWing]

Naveen,
As Axton has already pointed out...it's not very cut and dryadditional
things you need to think about when doing DB integrations is translation of
enumeration values...always fun.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of NNMN
Sent: Tuesday, July 06, 2010 5:39 AM
To: arslist@ARSLIST.ORG
Subject: DB Links vs Webservices

Hi ARSers,

Something which i have been thinking about. I want to know your views on
this.
Let us imagine we have systems, SYS-A(Remedy with its backend) and
SYS-B(another platform app(like java,.NET etc) with its backend). Now if i
want the data from both these systems to flow from each other for certain
interactions, lets say i have the possibility of below methods.
Method-1) I use web-services exposed from both sides to mutually call and
get the input/output approprately and thus i acheive transactions.
Method-2) I expose some relavant schema details as DB links and then i
access them from where ever required (as view forms Remedy).

Now i want to know about the pros and cons of above methods with respect to
. I always feel that Method 2 is kind of crude way of implementing, but in a
way i get this feeling from many i talked, that it is an easier and
effortless way to go about it. Still thinking on a long term, reliability,
data-transfer speed etc 
factors.

Cheers,
Naveen


-
With Warm Regards,
Naveen
-- 
View this message in context:
http://old.nabble.com/DB-Links-vs-Webservices-tp29084418p29084418.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Table Auto Refresh through the AR User Preference Form

[Kevin Begosh]

okay so I am reading through the BMC Remedy Action Request System 7.5.00
Configuration Guide and I get to page 90 which talks about Table Field
Refresh Interval - The interval at which tables automatically refreshes.  On
the table in the guide there is not a + next to the User tool or the Mid
Tier, so does that mean you cannot use this at all?

Does anyone know if this is valid or has anyone used it.  I tried it out and
it did not work.

-- 
Kevin Begosh

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Re: Table Auto Refresh through the AR User Preference Form

[LJ LongWing]

Kevin,

After looking over that section of the doc for a min to try and figure out
what it's talking about..yes, I believe you are correct..what I take it to
mean is that the attribute is not used as each table could have its own
refresh settings..

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, July 06, 2010 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Table Auto Refresh through the AR User Preference Form

 

** 

okay so I am reading through the BMC Remedy Action Request System 7.5.00
Configuration Guide and I get to page 90 which talks about Table Field
Refresh Interval - The interval at which tables automatically refreshes.  On
the table in the guide there is not a + next to the User tool or the Mid
Tier, so does that mean you cannot use this at all?

 

Does anyone know if this is valid or has anyone used it.  I tried it out and
it did not work. 

-- 
Kevin Begosh

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Table Auto Refresh through the AR User Preference Form

[Kevin Begosh]

See that part I am confused about as well, is there an auto refresh setting
for tables in the User tool.  I was reading somewhere else and I thought it
said that you can only do that in the mid tier.

On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing  wrote:

> **
>
> Kevin,
>
> After looking over that section of the doc for a min to try and figure out
> what it’s talking about….yes, I believe you are correct….what I take it to
> mean is that the attribute is not used as each table could have its own
> refresh settings….
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
> *Sent:* Tuesday, July 06, 2010 10:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Table Auto Refresh through the AR User Preference Form
>
>
>
> **
>
> okay so I am reading through the BMC Remedy Action Request System 7.5.00
> Configuration Guide and I get to page 90 which talks about Table Field
> Refresh Interval - The interval at which tables automatically refreshes.  On
> the table in the guide there is not a + next to the User tool or the Mid
> Tier, so does that mean you cannot use this at all?
>
>
>
> Does anyone know if this is valid or has anyone used it.  I tried it out
> and it did not work.
>
> --
> Kevin Begosh
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: AR User Tool Deprecated?

[Jason Miller]

David beat me to it.  I sent you Mark's contact info off list.  I was going
to run the blurb about RED from their website through Google Translate and
post it in my reply but it is done in Flash and wasn't to translation
friendly.

One correction, RED stands for REM Event Drive not Remedy Event Drive.

Jason

On Sun, Jul 4, 2010 at 3:03 AM, Angus Comber  wrote:

> **
> Sounds interesting, I will investigate.
>
> Any link to RED?
>
> - Original Message -
> *From:* Jason Miller 
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Saturday, July 03, 2010 10:25 PM
> *Subject:* Re: AR User Tool Deprecated?
>
> ** Fred already mentioned that web services are used for back-end data and
> not user interaction.  However that isn't to say that push events that can
> interact with a user's session haven't been done.  Mark Gemmell showed of
> RED (Remedy Event Drive) at WWRUG09.  He demoed their very cool telephony
> integration.  His team built custom code that taps into the Mid-Tier's back
> channel (if I remember correctly) and will send server events (triggered by
> filters) to a username or group (received by Active Links).  It also works
> with WUT.  He let me try it out to build a chat module in Remedy and it
> worked very well.  Hopefully BMC will include something similar in the
> future (looking through the archives he stated in March 09 that BMC licensed
> it).
>
> Jason
>
> On Sat, Jul 3, 2010 at 3:29 AM, Angus Comber wrote:
>
>> Hi Joe
>>
>> Our thin client integrations do in fact use javascript for integration.
>>
>> In a nutshell the client programming issues with web are as follows:
>> 1. To access the javascript you need to first latch onto the web browser
>> instance which requires custom code for each web browser.
>> 2. WUT has a MDI interface which yes is a proprietary Windows technology
>> but you can have powerful control of form instances etc.  This is harder
>> with web clients.
>> 2. WUT has more control from Remedy client -> third party client due to
>> the fact that there are not the same security restrictions as on a web
>> browser. Eg you can't run process with a web client.
>>
>> We support whichever versions of Remedy clients are likely to be using.
>>
>> The ideal interface from our point of view would be a interface which we
>> can access via the server but which would provide the ability to 'push' to
>> the relevant client.  I am thinking the Remedy soap interface may provide
>> this. We need to test.  Service Desk Express have something like this with
>> their push service.  We also need a way for a user to send a message from
>> web client and be able to detect this message - hopefully via soap or some
>> other interface.
>>
>> Does anyone know if the soap interface could provide this?  I have doc,
>> just need to get reading.
>>
>> Angus
>>
>>
>> - Original Message - From: "Joe D'Souza" 
>>
>> Newsgroups: public.remedy.arsystem.general
>> To: 
>> Sent: Thursday, June 24, 2010 9:44 PM
>>
>> Subject: Re: AR User Tool Deprecated?
>>
>>
>> Hello Angus,
>>>
>>> I would agree with some of your statements a few versions ago when Remedy
>>> Web was the web application tool. Mid-Tier since then has evolved to a
>>> much
>>> better product, and sometimes there is a very thin difference between the
>>> performance gains experienced on the thick client as opposed to the web.
>>> In
>>> fact in my experience the web client tends to be a lot more faster on
>>> remote
>>> connections than the native thick client.
>>>
>>> Yes you are going to loose and have to give up on client based API
>>> customizations that use the COM libraries, but many of these can be
>>> re-engineered or re-written using JavaScript that would work from the web
>>> client.
>>>
>>> I think it would be a good idea for Remedy to focus on continuing to
>>> improve
>>> the already 'much improved' web client, rather than utilize their
>>> resources
>>> developing and improving a client that is lesser and lesser used with
>>> every
>>> passing version. Many of the sites I have recently been to use only the
>>> thin
>>> client.
>>>
>>> Just curious, but what versions do you currently work on?
>>>
>>> Joe
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org]on Behalf Of Angus Comber
>>> Sent: Thursday, June 24, 2010 4:19 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: AR User Tool Deprecated?
>>>
>>>
>>> I believe this is true and think BMC are making a big mistake for the
>>> following reasons:
>>>
>>> 1. The thick client has a client based API, using COM, which is used by
>>> many
>>> third party products, including our own, and this capability is really
>>> useful for integration with other products.  All this functionality will
>>> be
>>> lost.
>>>
>>> 2. It is administrators, not users, pushing for web front ends, simply
>>> for
>>> deployment reasons.  Users prefer responsive, rich functionality
>>> applicati

mid-tier doesn't see crystal XI

[Ramey, Anne]

I installed Crystal Reports XI then mid-tier on a server for testing purposes 
and the mid-tier install and program don't seem to see that Crystal/Business 
objects is installed.  The viewer isn't available for install and the reporting 
options for a local reporting server aren't available after install.  Does 
anyone know what file/registry entry that mid-tier looks for to say that there 
is a local Crystal install?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


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Re: DB Links vs Webservices

[Jason Miller]

Also you undermined the ARS permission model by doing DB integrations.  I am
sure with some extra coding you could probably kind of replicated it if that
is important (say in the case of Multitenancy) but I would rather allow the
AR System to handle permissions.

Jason

On Tue, Jul 6, 2010 at 9:10 AM, LJ LongWing  wrote:

> Naveen,
> As Axton has already pointed out...it's not very cut and dryadditional
> things you need to think about when doing DB integrations is translation of
> enumeration values...always fun.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of NNMN
> Sent: Tuesday, July 06, 2010 5:39 AM
> To: arslist@ARSLIST.ORG
> Subject: DB Links vs Webservices
>
> Hi ARSers,
>
> Something which i have been thinking about. I want to know your views on
> this.
> Let us imagine we have systems, SYS-A(Remedy with its backend) and
> SYS-B(another platform app(like java,.NET etc) with its backend). Now if i
> want the data from both these systems to flow from each other for certain
> interactions, lets say i have the possibility of below methods.
> Method-1) I use web-services exposed from both sides to mutually call and
> get the input/output approprately and thus i acheive transactions.
> Method-2) I expose some relavant schema details as DB links and then i
> access them from where ever required (as view forms Remedy).
>
> Now i want to know about the pros and cons of above methods with respect to
> . I always feel that Method 2 is kind of crude way of implementing, but in
> a
> way i get this feeling from many i talked, that it is an easier and
> effortless way to go about it. Still thinking on a long term, reliability,
> data-transfer speed etc
> factors.
>
> Cheers,
> Naveen
>
>
> -
> With Warm Regards,
> Naveen
> --
> View this message in context:
> http://old.nabble.com/DB-Links-vs-Webservices-tp29084418p29084418.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> 
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>
>
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Re: Table Auto Refresh through the AR User Preference Form

[LJ LongWing]

Not sure.the only auto-refresh I have ever used was to refresh the results
list.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, July 06, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Auto Refresh through the AR User Preference Form

 

** See that part I am confused about as well, is there an auto refresh
setting for tables in the User tool.  I was reading somewhere else and I
thought it said that you can only do that in the mid tier.

On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing  wrote:

** 

Kevin,

After looking over that section of the doc for a min to try and figure out
what it's talking about..yes, I believe you are correct..what I take it to
mean is that the attribute is not used as each table could have its own
refresh settings..

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, July 06, 2010 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Table Auto Refresh through the AR User Preference Form

 

** 

okay so I am reading through the BMC Remedy Action Request System 7.5.00
Configuration Guide and I get to page 90 which talks about Table Field
Refresh Interval - The interval at which tables automatically refreshes.  On
the table in the guide there is not a + next to the User tool or the Mid
Tier, so does that mean you cannot use this at all?

 

Does anyone know if this is valid or has anyone used it.  I tried it out and
it did not work. 

-- 
Kevin Begosh

_attend WWRUG10 www.wwrug.com   ARSlist: "Where the
Answers Are"_ 

_attend WWRUG10 www.wwrug.com   ARSlist: "Where the
Answers Are"_ 




-- 
Kevin Begosh
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: AR User Tool Deprecated?

[Easter, David]

Here's a blurb from their documentation if it helps.  Might be a little 
outdated (got it in 2009) but gives the general idea:

REM Event Drive Professional Edition v2.1 for BMC Action Request System is a
technology that allows real time events to be received in any Remedy client. In 
this way
instant communications between server and client are possible, without having to
periodically check with the server and therefore obtaining rapid response for 
low network
and server overhead. The uses for this technology include for example:


 *   Real time instant data updates in tables, status fields, buttons etc.
 *   Initiation of automated actions from one event without the user needing to 
interact.
 *   Integration of multiple applications in a single Remedy window, being able 
to interact with these systems and see their responses asynchronously without 
having to juggle multiple Windows etc.

REM Event Drive has been built on BMC Remedy Action Request System(r) and Java,
Making its installation and operation possible on any machine that runs BMC 
Remedy
ARS 7.0 or higher, regardless of the operating system.


-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Tuesday, July 06, 2010 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?

** David beat me to it.  I sent you Mark's contact info off list.  I was going 
to run the blurb about RED from their website through Google Translate and post 
it in my reply but it is done in Flash and wasn't to translation friendly.

One correction, RED stands for REM Event Drive not Remedy Event Drive.

Jason
On Sun, Jul 4, 2010 at 3:03 AM, Angus Comber 
mailto:arsl...@iteloffice.com>> wrote:
**
Sounds interesting, I will investigate.

Any link to RED?
- Original Message -
From: Jason Miller
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Saturday, July 03, 2010 10:25 PM
Subject: Re: AR User Tool Deprecated?

** Fred already mentioned that web services are used for back-end data and not 
user interaction.  However that isn't to say that push events that can interact 
with a user's session haven't been done.  Mark Gemmell showed of RED (Remedy 
Event Drive) at WWRUG09.  He demoed their very cool telephony integration.  His 
team built custom code that taps into the Mid-Tier's back channel (if I 
remember correctly) and will send server events (triggered by filters) to a 
username or group (received by Active Links).  It also works with WUT.  He let 
me try it out to build a chat module in Remedy and it worked very well.  
Hopefully BMC will include something similar in the future (looking through the 
archives he stated in March 09 that BMC licensed it).

Jason
On Sat, Jul 3, 2010 at 3:29 AM, Angus Comber 
mailto:arsl...@iteloffice.com>> wrote:
Hi Joe

Our thin client integrations do in fact use javascript for integration.

In a nutshell the client programming issues with web are as follows:
1. To access the javascript you need to first latch onto the web browser 
instance which requires custom code for each web browser.
2. WUT has a MDI interface which yes is a proprietary Windows technology but 
you can have powerful control of form instances etc.  This is harder with web 
clients.
2. WUT has more control from Remedy client -> third party client due to the 
fact that there are not the same security restrictions as on a web browser. Eg 
you can't run process with a web client.

We support whichever versions of Remedy clients are likely to be using.

The ideal interface from our point of view would be a interface which we can 
access via the server but which would provide the ability to 'push' to the 
relevant client.  I am thinking the Remedy soap interface may provide this. We 
need to test.  Service Desk Express have something like this with their push 
service.  We also need a way for a user to send a message from web client and 
be able to detect this message - hopefully via soap or some other interface.

Does anyone know if the soap interface could provide this?  I have doc, just 
need to get reading.

Angus


- Original Message - From: "Joe D'Souza" 
mailto:jdso...@shyle.net>>

Newsgroups: public.remedy.arsystem.general
To: mailto:arslist@ARSLIST.ORG>>
Sent: Thursday, June 24, 2010 9:44 PM

Subject: Re: AR User Tool Deprecated?

Hello Angus,

I would agree with some of your statements a few versions ago when Remedy
Web was the web application tool. Mid-Tier since then has evolved to a much
better produ

Re: Table Auto Refresh through the AR User Preference Form

[Kevin Begosh]

yeah I saw that as well.  I just had a question of how hard it would be to
have a table like on the incident management console auto refresh say, every
minute.

On Tue, Jul 6, 2010 at 1:35 PM, LJ LongWing  wrote:

> **
>
> Not sure…the only auto-refresh I have ever used was to refresh the results
> list…
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
> *Sent:* Tuesday, July 06, 2010 11:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Table Auto Refresh through the AR User Preference Form
>
>
>
> ** See that part I am confused about as well, is there an auto refresh
> setting for tables in the User tool.  I was reading somewhere else and I
> thought it said that you can only do that in the mid tier.
>
> On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing 
> wrote:
>
> **
>
> Kevin,
>
> After looking over that section of the doc for a min to try and figure out
> what it’s talking about….yes, I believe you are correct….what I take it to
> mean is that the attribute is not used as each table could have its own
> refresh settings….
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
> *Sent:* Tuesday, July 06, 2010 10:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Table Auto Refresh through the AR User Preference Form
>
>
>
> **
>
> okay so I am reading through the BMC Remedy Action Request System 7.5.00
> Configuration Guide and I get to page 90 which talks about Table Field
> Refresh Interval - The interval at which tables automatically refreshes.  On
> the table in the guide there is not a + next to the User tool or the Mid
> Tier, so does that mean you cannot use this at all?
>
>
>
> Does anyone know if this is valid or has anyone used it.  I tried it out
> and it did not work.
>
> --
> Kevin Begosh
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Kevin Begosh
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Joe D'Souza]

Telnet is not a DB client.. Use the SQL Server client such as the query 
analyzer. I know that 2005 onwards installs only the dll's, but if you install 
the SQL Management Studio you will get the thick SQL Server client installed 
along with it (and not just the libraries). Use this client to connect to the 
DB and see if that works.

I understand that you can telnet to the DB server, that only establishes the 
network connectivity. You still cannot say with 100% certainty that the DB 
client can successfully connect to the DB unless you check its connectivity.

Just out of curiosity, what port are you using when checking with Telnet?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


I have run the telnet and port query from ARServer to DB servers. I am able to 
access them without any errors.

Also,

Can you tell me if any otherways to perform testing from ARServer to DB servers.

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If you try to connect to the DB from the SQL client on the DB server, it is 
obviously going to connect if the DB is up and running. What's the point in 
testing that?

Try connecting from the SQL client on the ARS Server.. Your connectivity 
between the ARS Server to the DB server is in question so that is what you need 
to test if it works or not..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu
Sent: Tuesday, July 06, 2010 12:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


All the 3 Mirrored DB servers in the SQL Mirroring with an instance of 
'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the 
database successfully from all teh DB Servers. if it is something related to 
ARS app, how can we shot it.


Thanks
Ram Rudra

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 6, 2010 2:41:17 AM
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Something that I always try when I have a DB connect issue.. Try logging into 
the DB using the DB client from the ARS Server machine.. If that fails too then 
you have a bigger issue. If that does not fail, then the issue could be assumed 
to be ARS related.

Give that a shot and see if you can connect to the DB from the ARS Server using 
the DB client.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Monday, July 05, 2010 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


If I say in an appropriate way,

"One ARServer has to point with two DB mirrored servers with a Unique DB name".

For Unique DB Name I have configured already the DB Aliasing name in the 
Database configuration .

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, July 05, 2010 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Sorry Ram just re-read your original question and incorrectly thought you had 
restored a database.

Are you attempting to point your arserver to two completely seperate databases 
without a load balancer?


> Thanks for the reply Matt,
>
> Can you tell me how to do that?
>
> Thanks & Regards,
> Rambabu Rudra
> System Administrator
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Monday, July 05, 2010 6:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
>
> Have you reset the database owner?
>
> sp_dbowner 'aradmin'
>
> Matt
>
>> Hi All,
>>
>>
>>
>> I have mirrored my ARSystem Database with Server 'A' (Principle &
>> Primary
>> DB
>> server) and Server 'B' (Mirrored & synchronized server). Both server 'A'
>> and
>> Server 'B' has configured to DB Alias name which is pointing in the
>> ar.cfg
>> file to talk with Remedy APP server.
>>
>>
>>
>> Now the error is when I restart my ARServer service, it is unable to
>> start
>>
>>
>>
>> I am not sure how can I point both the Server 'A' and Server 'B'
>> Database
>> mirrored servers in the ar.cfg file.
>>
>>
>>
>> My Server details:-
>>
>> Windows 2003 enterprise with 

Re: OT:TEST

[Shellman, David]

Thanks Alex,

Could you give us a last name and Company you work for?  It will help us 
understand who we are talking to.  It will be especially helpfully if you come 
to WWRUG10 and we can put a face with the name.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alex
Sent: Tuesday, July 06, 2010 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:TEST

** Thank you Dave!

--Alex

On Tue, Jul 6, 2010 at 8:50 PM, Shellman, David 
mailto:dave.shell...@tycoelectronics.com>> 
wrote:
**
Your test worked.  However it would be nice to know a name behind this email 
address.  bmcremedyarsl...@gmail.com is 
quite generic.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ARS
Sent: Tuesday, July 06, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: OT:TEST

**
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Table Auto Refresh through the AR User Preference Form

[Mueller, Doug]

Kevin,

If you wanted this to happen:

1) Create an active link that fires on interval and set the interval to 60 
seconds and attach it to the form that
contains the table you want to refresh.  Define no Run If condition and define 
a single action which is a
Change Field action to perform a table refresh.

There is no step 2.

This will refresh the table once a minute.

NOTE: This is not a recommended practice in general as you really need to mean 
it if you do this.  And, you
really need to make sure the query is efficient.  And, you need to think of 
whether there is any impact on the
user for doing this -- for example, do other fields refresh as the table 
refreshes?

So, something that is easy to do, but is it a good thing to do is another 
question.

I hope this is useful,

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, July 06, 2010 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Auto Refresh through the AR User Preference Form

** yeah I saw that as well.  I just had a question of how hard it would be to 
have a table like on the incident management console auto refresh say, every 
minute.

On Tue, Jul 6, 2010 at 1:35 PM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Not sure...the only auto-refresh I have ever used was to refresh the results 
list...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin 
Begosh
Sent: Tuesday, July 06, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Auto Refresh through the AR User Preference Form

** See that part I am confused about as well, is there an auto refresh setting 
for tables in the User tool.  I was reading somewhere else and I thought it 
said that you can only do that in the mid tier.
On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Kevin,
After looking over that section of the doc for a min to try and figure out what 
it's talking aboutyes, I believe you are correctwhat I take it to mean 
is that the attribute is not used as each table could have its own refresh 
settings

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin 
Begosh
Sent: Tuesday, July 06, 2010 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Table Auto Refresh through the AR User Preference Form

**
okay so I am reading through the BMC Remedy Action Request System 7.5.00 
Configuration Guide and I get to page 90 which talks about Table Field Refresh 
Interval - The interval at which tables automatically refreshes.  On the table 
in the guide there is not a + next to the User tool or the Mid Tier, so does 
that mean you cannot use this at all?

Does anyone know if this is valid or has anyone used it.  I tried it out and it 
did not work.

--
Kevin Begosh
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_



--
Kevin Begosh
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the 
Answers Are"_



--
Kevin Begosh
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR User Tool Deprecated?

[Susan Palmer]

One thing I haven't seen addressed very thoroughly in this thread, is
macros.  Our system is 8 years old and users have many macros to make their
user experience more automated.  We are upgrading to v7.5 and want to
utilize mid-tier for everyone.  I think users can adjust to most of the
nuances, but the loss of macros will be painful for many.  Has anyone found
a good solution?  Have I just missed the info on that solution?

Thanks,
Susan

On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L wrote:

> You've all been positing a lot of good arguments here.  Let me put in my
> $.02...
>
> I've recently become a fan of Google's Chrome browser after yet another
> piece of malware/spyware waltzed past Internet Explorer and Norton Antivirus
> on my home pc.  Our team is testing ITSM 7.6 on ARS 7.5 right now in
> preparation for an upgrade.  Out of curiosity, I decided to compare the
> relative merits of the major browsers.
>
> I have discovered that Internet Explorer performs at about the same speed
> as the WUT, but Chrome, Safari, and Firefox move much faster.  Also, IE
> requires a plug-in to get spell-check capabilities which come automatically
> with the other three browsers, and has to be built or bought for the WUT.
>
> Not that there aren't drawbacks to the other browsers: Chrome doesn't play
> well with Remedy's calendars, and some of the buttons refuse to work at all.
>  (Chrome is not a supported browser.)  Firefox does something annoying with
> scroll bars on unlimited character fields.  Safari on a pc hangs up if
> you're trying to create an incident with decision trees enabled but not
> defined.  (In its defense, Safari for pcs isn't supported, either.)
>
> Overall, I'm impressed with the performance of the mid-tier on ARS 7.5.  In
> the past I've developed applications intended for use with the native
> client, but I think I'm going to change my focus toward the mid-tier in the
> future.  Rather than losing the WUT, I am gaining three fallback browsers
> and smartphone support without the additional expense of a smartphone-only
> application.
>
> We may even decide to upgrade to ARS 7.6.3, depending on the timing of the
> release.  There are a lot of things to like when you consider not supporting
> the WUT.
>
> Jennifer Meyer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Thursday, June 24, 2010 5:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Tool Deprecated?
>
> Angus...I'm a fan of the native client as well...but tell me thiswould
> you use Amazon or Ebay if you needed to load a client to get to it?  Maybe,
> maybe not...but I doubt that you WOULDN'T use it if you had to use the web
> browser, right?  The default delivery method for this type of software
> these
> days is web...maintaining clients is a royal pain in the ARS
> (sorry...couldn't resist the pun)...web applications are robust and those
> apps that rely on client based interactions need to update their interfaces
> to allow for newer technologies.
>
>
> E-mail correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized state official.
>
>
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR User Tool Deprecated?

[Easter, David]

In BMC's surveys of customers, it was found that the majority of macros are 
used to generate reports.   Thus, a linking of saved searches to reports was 
created in AR System 7.5.00.

Quick reports in a browser
With the My Reports toolbar button, you can save reports from searches you 
perform on a form. Each report is saved per server, per form, and per user.

For more information, see the "Using the My Reports toolbar button" section in 
the BMC Remedy Mid Tier Guide.

If it is found that this isn't sufficient for the majority of cases, a richer 
macro-like capability could be considered for a future release.  I have also 
heard of customers just utilizing the mouse-and-keyboard recorders now commonly 
available that work just fine within a browser.  I personally use 
http://mouse-recorder.macro-expert.com/index.html, but there are lots of others 
out there.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, July 06, 2010 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?

**
One thing I haven't seen addressed very thoroughly in this thread, is macros.  
Our system is 8 years old and users have many macros to make their user 
experience more automated.  We are upgrading to v7.5 and want to utilize 
mid-tier for everyone.  I think users can adjust to most of the nuances, but 
the loss of macros will be painful for many.  Has anyone found a good solution? 
 Have I just missed the info on that solution?

Thanks,
Susan
On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
You've all been positing a lot of good arguments here.  Let me put in my $.02...

I've recently become a fan of Google's Chrome browser after yet another piece 
of malware/spyware waltzed past Internet Explorer and Norton Antivirus on my 
home pc.  Our team is testing ITSM 7.6 on ARS 7.5 right now in preparation for 
an upgrade.  Out of curiosity, I decided to compare the relative merits of the 
major browsers.

I have discovered that Internet Explorer performs at about the same speed as 
the WUT, but Chrome, Safari, and Firefox move much faster.  Also, IE requires a 
plug-in to get spell-check capabilities which come automatically with the other 
three browsers, and has to be built or bought for the WUT.

Not that there aren't drawbacks to the other browsers: Chrome doesn't play well 
with Remedy's calendars, and some of the buttons refuse to work at all.  
(Chrome is not a supported browser.)  Firefox does something annoying with 
scroll bars on unlimited character fields.  Safari on a pc hangs up if you're 
trying to create an incident with decision trees enabled but not defined.  (In 
its defense, Safari for pcs isn't supported, either.)

Overall, I'm impressed with the performance of the mid-tier on ARS 7.5.  In the 
past I've developed applications intended for use with the native client, but I 
think I'm going to change my focus toward the mid-tier in the future.  Rather 
than losing the WUT, I am gaining three fallback browsers and smartphone 
support without the additional expense of a smartphone-only application.

We may even decide to upgrade to ARS 7.6.3, depending on the timing of the 
release.  There are a lot of things to like when you consider not supporting 
the WUT.

Jennifer Meyer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, June 24, 2010 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?
Angus...I'm a fan of the native client as well...but tell me thiswould
you use Amazon or Ebay if you needed to load a client to get to it?  Maybe,
maybe not...but I doubt that you WOULDN'T use it if you had to use the web
browser, right?  The default delivery method for this type of software these
days is web...maintaining clients is a royal pain in the ARS
(sorry...couldn't resist the pun)...web applications are robust and those
apps that rely on client based interactions need to update their interfaces
to allow for newer technologies.

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where 

Re: AR User Tool Deprecated?

[patrick zandi]

Government will not allow all these extra applications to be found, tested,
508 compliance, and installed on every box instead they will be saying..
One doesn't come with it? It won't do that? Didn't use to do that?

It is the similar issue with Renaming all the BMC tools to something more
beautiful, BMC EIE to BMC AIE -- now that software has to be tested, and
retested, and a ton of paperwork has to be generated to get it approved,
otherwise it goes through a 8 month technical insertion and testing plan and
then you still have to attend a million meetings..

I am not complaining, just pointing this obvious issue..  in my 30 years of
Gov work.

On Tue, Jul 6, 2010 at 3:29 PM, Easter, David  wrote:

> **
>
> In BMC’s surveys of customers, it was found that the majority of macros are
> used to generate reports.   Thus, a linking of saved searches to reports was
> created in AR System 7.5.00.
>
>
>
> *Quick reports in a browser*
>
> With the My Reports toolbar button, you can save reports from searches you
> perform on a form. Each report is saved per server, per form, and per user.
>
>
>
> For more information, see the “Using the My Reports toolbar button” section
> in the *BMC Remedy Mid Tier Guide*.
>
>
>
> If it is found that this isn’t sufficient for the majority of cases, a
> richer macro-like capability could be considered for a future release.  I
> have also heard of customers just utilizing the mouse-and-keyboard recorders
> now commonly available that work just fine within a browser.  I personally
> use http://mouse-recorder.macro-expert.com/index.html, but there are lots
> of others out there.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Tuesday, July 06, 2010 12:18 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AR User Tool Deprecated?
>
>
>
> **
>
> One thing I haven't seen addressed very thoroughly in this thread, is
> macros.  Our system is 8 years old and users have many macros to make their
> user experience more automated.  We are upgrading to v7.5 and want to
> utilize mid-tier for everyone.  I think users can adjust to most of the
> nuances, but the loss of macros will be painful for many.  Has anyone found
> a good solution?  Have I just missed the info on that solution?
>
>
>
> Thanks,
>
> Susan
>
> On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L 
> wrote:
>
> You've all been positing a lot of good arguments here.  Let me put in my
> $.02...
>
> I've recently become a fan of Google's Chrome browser after yet another
> piece of malware/spyware waltzed past Internet Explorer and Norton Antivirus
> on my home pc.  Our team is testing ITSM 7.6 on ARS 7.5 right now in
> preparation for an upgrade.  Out of curiosity, I decided to compare the
> relative merits of the major browsers.
>
> I have discovered that Internet Explorer performs at about the same speed
> as the WUT, but Chrome, Safari, and Firefox move much faster.  Also, IE
> requires a plug-in to get spell-check capabilities which come automatically
> with the other three browsers, and has to be built or bought for the WUT.
>
> Not that there aren't drawbacks to the other browsers: Chrome doesn't play
> well with Remedy's calendars, and some of the buttons refuse to work at all.
>  (Chrome is not a supported browser.)  Firefox does something annoying with
> scroll bars on unlimited character fields.  Safari on a pc hangs up if
> you're trying to create an incident with decision trees enabled but not
> defined.  (In its defense, Safari for pcs isn't supported, either.)
>
> Overall, I'm impressed with the performance of the mid-tier on ARS 7.5.  In
> the past I've developed applications intended for use with the native
> client, but I think I'm going to change my focus toward the mid-tier in the
> future.  Rather than losing the WUT, I am gaining three fallback browsers
> and smartphone support without the additional expense of a smartphone-only
> application.
>
> We may even decide to upgrade to ARS 7.6.3, depending on the timing of the
> release.  There are a lot of things to like when you consider not supporting
> the WUT.
>
> Jennifer Meyer
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Thursday, June 24, 2010 5:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Tool Deprecated?
>
> Angus...I'm a fan of the native client as well...but tell me thiswould
> you use Amazon or Ebay if you needed to load a client to g

Re: AR User Tool Deprecated?

[Shellman, David]

While I don't work for a government agency, I am sure they would frown on the 
use of mouse-and-keyboard recorders.  Even with our company I'm sure our 
security architect would flag the existence of this type of product as a 
security issue.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, July 06, 2010 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?

**
Government will not allow all these extra applications to be found, tested, 508 
compliance, and installed on every box instead they will be saying.. One 
doesn't come with it? It won't do that? Didn't use to do that?

It is the similar issue with Renaming all the BMC tools to something more 
beautiful, BMC EIE to BMC AIE -- now that software has to be tested, and 
retested, and a ton of paperwork has to be generated to get it approved, 
otherwise it goes through a 8 month technical insertion and testing plan and 
then you still have to attend a million meetings..

I am not complaining, just pointing this obvious issue..  in my 30 years of Gov 
work.

On Tue, Jul 6, 2010 at 3:29 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
In BMC's surveys of customers, it was found that the majority of macros are 
used to generate reports.   Thus, a linking of saved searches to reports was 
created in AR System 7.5.00.

Quick reports in a browser
With the My Reports toolbar button, you can save reports from searches you 
perform on a form. Each report is saved per server, per form, and per user.

For more information, see the "Using the My Reports toolbar button" section in 
the BMC Remedy Mid Tier Guide.

If it is found that this isn't sufficient for the majority of cases, a richer 
macro-like capability could be considered for a future release.  I have also 
heard of customers just utilizing the mouse-and-keyboard recorders now commonly 
available that work just fine within a browser.  I personally use 
http://mouse-recorder.macro-expert.com/index.html, but there are lots of others 
out there.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan 
Palmer
Sent: Tuesday, July 06, 2010 12:18 PM

To: arslist@ARSLIST.ORG
Subject: Re: AR User Tool Deprecated?

**
One thing I haven't seen addressed very thoroughly in this thread, is macros.  
Our system is 8 years old and users have many macros to make their user 
experience more automated.  We are upgrading to v7.5 and want to utilize 
mid-tier for everyone.  I think users can adjust to most of the nuances, but 
the loss of macros will be painful for many.  Has anyone found a good solution? 
 Have I just missed the info on that solution?

Thanks,
Susan
On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L 
mailto:jennifer.me...@nc.gov>> wrote:
You've all been positing a lot of good arguments here.  Let me put in my $.02...

I've recently become a fan of Google's Chrome browser after yet another piece 
of malware/spyware waltzed past Internet Explorer and Norton Antivirus on my 
home pc.  Our team is testing ITSM 7.6 on ARS 7.5 right now in preparation for 
an upgrade.  Out of curiosity, I decided to compare the relative merits of the 
major browsers.

I have discovered that Internet Explorer performs at about the same speed as 
the WUT, but Chrome, Safari, and Firefox move much faster.  Also, IE requires a 
plug-in to get spell-check capabilities which come automatically with the other 
three browsers, and has to be built or bought for the WUT.

Not that there aren't drawbacks to the other browsers: Chrome doesn't play well 
with Remedy's calendars, and some of the buttons refuse to work at all.  
(Chrome is not a supported browser.)  Firefox does something annoying with 
scroll bars on unlimited character fields.  Safari on a pc hangs up if you're 
trying to create an incident with decision trees enabled but not defined.  (In 
its defense, Safari for pcs isn't supported, either.)

Overall, I'm impressed with the performance of the mid-tier on ARS 7.5.  In the 
past I've developed applications intended for use with the native client, but I 
think I'm going to change my focus toward the mid-tier in the future.  Rather 
than losing the WUT, I am gaining three fallback browsers and smartphone 
support without the additional expense of a smartphone-only application.

We may even decide to upgrade to ARS 7.6.3, depending on the timing of the 
release.  There are a lot of things to like when 

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Ram Rudra]

Using my SQL Management Studio I can able to access my database from the 
ARServer. Port is 1433.

Thanks & Regards,
Rambabu Rudra
System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 11:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Telnet is not a DB client.. Use the SQL Server client such as the query 
analyzer. I know that 2005 onwards installs only the dll's, but if you install 
the SQL Management Studio you will get the thick SQL Server client installed 
along with it (and not just the libraries). Use this client to connect to the 
DB and see if that works.

I understand that you can telnet to the DB server, that only establishes the 
network connectivity. You still cannot say with 100% certainty that the DB 
client can successfully connect to the DB unless you check its connectivity.

Just out of curiosity, what port are you using when checking with Telnet?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


I have run the telnet and port query from ARServer to DB servers. I am able to 
access them without any errors.

Also,

Can you tell me if any otherways to perform testing from ARServer to DB servers.

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If you try to connect to the DB from the SQL client on the DB server, it is 
obviously going to connect if the DB is up and running. What's the point in 
testing that?

Try connecting from the SQL client on the ARS Server.. Your connectivity 
between the ARS Server to the DB server is in question so that is what you need 
to test if it works or not..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu
Sent: Tuesday, July 06, 2010 12:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


All the 3 Mirrored DB servers in the SQL Mirroring with an instance of 
'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the 
database successfully from all teh DB Servers. if it is something related to 
ARS app, how can we shot it.



Thanks
Ram Rudra

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 6, 2010 2:41:17 AM
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Something that I always try when I have a DB connect issue.. Try logging into 
the DB using the DB client from the ARS Server machine.. If that fails too then 
you have a bigger issue. If that does not fail, then the issue could be assumed 
to be ARS related.

Give that a shot and see if you can connect to the DB from the ARS Server using 
the DB client.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Monday, July 05, 2010 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


If I say in an appropriate way,

"One ARServer has to point with two DB mirrored servers with a Unique DB name".

For Unique DB Name I have configured already the DB Aliasing name in the 
Database configuration .

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, July 05, 2010 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Sorry Ram just re-read your original question and incorrectly thought you had 
restored a database.

Are you attempting to point your arserver to two completely seperate databases 
without a load balancer?


> Thanks for the reply Matt,
>
> Can you tell me how to do that?
>
> Thanks & Regards,
> Rambabu Rudra
> System Administrator
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Monday, July 05, 2010 6:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored
>
> Have you reset the database owner?
>
> sp_dbowner 'aradmin'
>
> Matt
>
>> Hi All,
>>
>>
>>
>> I have mirrored my ARSystem Database with Server 'A' (Principle &
>> Primary
>> DB
>> server) and Server 'B' (Mirrored & synchronized server). Both 

Date/Time field query

[Drew Shuller]

Hello all, is there a way to do a select statement from within a
select statement on field ID 3? I have users that want to know if they
created tickets after a certain hour of the day, for a three month
period. Any ideas? Thank you.

-- 
Drew
Soto Cano AB
Comayagua, Honduras

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Escape out of Hit list in RKM integration

[Gramlich, Jeff]

Hi
Testing
RKM 7.2 Patch 3
In  ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject's view, I've added in the Hit List (View Field) and the Refresh 
Search button.
Testing has ran into a bump. Can't escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
Anyone run into this problem before?
Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to 'escape' out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)

Thanks
Jeff



This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

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Re: AR User Tool Deprecated?

[Susan Palmer]

That will work.  We do use saved searches but not preference server, so I
guess we have some prework to do before the upgrade to mid-tier.  Get those
macros into save  searches in the form and use preference server.  After
looking at the documentation I could find no quantity limitation and since
it's a form I believe we will be ok.

Thanks David ...

Susan

On Tue, Jul 6, 2010 at 2:29 PM, Easter, David  wrote:

> **
>
> In BMC’s surveys of customers, it was found that the majority of macros are
> used to generate reports.   Thus, a linking of saved searches to reports was
> created in AR System 7.5.00.
>
>
>
> *Quick reports in a browser*
>
> With the My Reports toolbar button, you can save reports from searches you
> perform on a form. Each report is saved per server, per form, and per user.
>
>
>
> For more information, see the “Using the My Reports toolbar button” section
> in the *BMC Remedy Mid Tier Guide*.
>
>
>
> If it is found that this isn’t sufficient for the majority of cases, a
> richer macro-like capability could be considered for a future release.  I
> have also heard of customers just utilizing the mouse-and-keyboard recorders
> now commonly available that work just fine within a browser.  I personally
> use http://mouse-recorder.macro-expert.com/index.html, but there are lots
> of others out there.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Tuesday, July 06, 2010 12:18 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: AR User Tool Deprecated?
>
>
>
> **
>
> One thing I haven't seen addressed very thoroughly in this thread, is
> macros.  Our system is 8 years old and users have many macros to make their
> user experience more automated.  We are upgrading to v7.5 and want to
> utilize mid-tier for everyone.  I think users can adjust to most of the
> nuances, but the loss of macros will be painful for many.  Has anyone found
> a good solution?  Have I just missed the info on that solution?
>
>
>
> Thanks,
>
> Susan
>
> On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L 
> wrote:
>
> You've all been positing a lot of good arguments here.  Let me put in my
> $.02...
>
> I've recently become a fan of Google's Chrome browser after yet another
> piece of malware/spyware waltzed past Internet Explorer and Norton Antivirus
> on my home pc.  Our team is testing ITSM 7.6 on ARS 7.5 right now in
> preparation for an upgrade.  Out of curiosity, I decided to compare the
> relative merits of the major browsers.
>
> I have discovered that Internet Explorer performs at about the same speed
> as the WUT, but Chrome, Safari, and Firefox move much faster.  Also, IE
> requires a plug-in to get spell-check capabilities which come automatically
> with the other three browsers, and has to be built or bought for the WUT.
>
> Not that there aren't drawbacks to the other browsers: Chrome doesn't play
> well with Remedy's calendars, and some of the buttons refuse to work at all.
>  (Chrome is not a supported browser.)  Firefox does something annoying with
> scroll bars on unlimited character fields.  Safari on a pc hangs up if
> you're trying to create an incident with decision trees enabled but not
> defined.  (In its defense, Safari for pcs isn't supported, either.)
>
> Overall, I'm impressed with the performance of the mid-tier on ARS 7.5.  In
> the past I've developed applications intended for use with the native
> client, but I think I'm going to change my focus toward the mid-tier in the
> future.  Rather than losing the WUT, I am gaining three fallback browsers
> and smartphone support without the additional expense of a smartphone-only
> application.
>
> We may even decide to upgrade to ARS 7.6.3, depending on the timing of the
> release.  There are a lot of things to like when you consider not supporting
> the WUT.
>
> Jennifer Meyer
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Thursday, June 24, 2010 5:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Tool Deprecated?
>
> Angus...I'm a fan of the native client as well...but tell me thiswould
> you use Amazon or Ebay if you needed to load a client to get to it?  Maybe,
> maybe not...but I doubt that you WOULDN'T use it if you had to use the web
> browser, right?  The default delivery method for this type of software
> these
> days is web...maintaining clients is a royal pain in the ARS
> (sorry...couldn't resist the pun)...web applications ar

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Joe D'Souza]

In that case the ARS Server should be able to connect to the database server.

Do you see anything in the SQL Server logs at the time you start up the ARS 
Server? Maybe a bad DB password or connection parameters specified in the 
ar.conf file?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


Using my SQL Management Studio I can able to access my database from the 
ARServer. Port is 1433.

Thanks & Regards,
Rambabu Rudra
System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 11:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Telnet is not a DB client.. Use the SQL Server client such as the query 
analyzer. I know that 2005 onwards installs only the dll's, but if you install 
the SQL Management Studio you will get the thick SQL Server client installed 
along with it (and not just the libraries). Use this client to connect to the 
DB and see if that works.

I understand that you can telnet to the DB server, that only establishes the 
network connectivity. You still cannot say with 100% certainty that the DB 
client can successfully connect to the DB unless you check its connectivity.

Just out of curiosity, what port are you using when checking with Telnet?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


I have run the telnet and port query from ARServer to DB servers. I am able to 
access them without any errors.

Also,

Can you tell me if any otherways to perform testing from ARServer to DB servers.

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If you try to connect to the DB from the SQL client on the DB server, it is 
obviously going to connect if the DB is up and running. What's the point in 
testing that?

Try connecting from the SQL client on the ARS Server.. Your connectivity 
between the ARS Server to the DB server is in question so that is what you need 
to test if it works or not..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu
Sent: Tuesday, July 06, 2010 12:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


All the 3 Mirrored DB servers in the SQL Mirroring with an instance of 
'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the 
database successfully from all teh DB Servers. if it is something related to 
ARS app, how can we shot it.



Thanks
Ram Rudra

- Original Message -
From: "Joe D'Souza" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 6, 2010 2:41:17 AM
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Something that I always try when I have a DB connect issue.. Try logging into 
the DB using the DB client from the ARS Server machine.. If that fails too then 
you have a bigger issue. If that does not fail, then the issue could be assumed 
to be ARS related.

Give that a shot and see if you can connect to the DB from the ARS Server using 
the DB client.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Monday, July 05, 2010 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


If I say in an appropriate way,

"One ARServer has to point with two DB mirrored servers with a Unique DB name".

For Unique DB Name I have configured already the DB Aliasing name in the 
Database configuration .

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, July 05, 2010 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Sorry Ram just re-read your original question and incorrectly thought you had 
restored a database.

Are you attempting to point your arserver to two completely seperate databases 
without a load balancer?


> Thanks for the reply Matt,
>
> Can you tell me how to do that?
>
> Thanks & Regards,
> Rambabu Rudra
> System Administrator
>
>
> -Or

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Ram Rudra]

Error.log file includes

Mon Jul 05 18:10:30 2010  390600 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:30 2010 0xc005
Mon Jul 05 18:10:30 2010  390600 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Mon Jul 05 18:10:35 2010  390620 : Failure during SQL operation to the database 
(ARERR 552)
Mon Jul 05 18:10:35 2010 [DBNETLIB][ConnectionWrite (send()).]General 
network error. Check your network documentation. (SQL Server 11)
Mon Jul 05 18:10:36 2010  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:36 2010 
   Timestamp: Mon Jul 05 2010 18:10:37.5460 
   Thread Id: 360
   Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34
   ServerName: remedytest 
   Database: SQL -- SQL Server
   Hardware: Intel Pentium
   OS: Windows NT 5.2
   RPC Id: 100
   RPC Call: 61 (EXEC)
   RPC Queue: 390635
   Client: User Remedy Application Service from Unidentified Client (protocol 
12) at IP address 10.0.4.39
   Form: 
   Logging On:
   Code: c005
   Operation: read
   Access Addr: 0x1758
   Stack Begin: 
  Addr: 4E25218A
  Addr: 4E252A91
  Addr: 4E255F6C
  Addr: 4E25603C
  Addr: 4E2560EC
  Addr: 0052DE22
  Addr: 0052F36F
  Addr: 0053E96D
  Addr: 00531811
  Addr: 2DF8AEE4
   Stack End 

Mon Jul 05 18:10:36 2010  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:36 2010 0xc005
Mon Jul 05 18:10:36 2010  390635 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Mon Jul 05 18:10:41 2010  390603 : Failure during SQL operation to the database 
(ARERR 552)

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, July 07, 2010 2:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

In that case the ARS Server should be able to connect to the database server.

Do you see anything in the SQL Server logs at the time you start up the ARS 
Server? Maybe a bad DB password or connection parameters specified in the 
ar.conf file?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


Using my SQL Management Studio I can able to access my database from the 
ARServer. Port is 1433.

Thanks & Regards,
Rambabu Rudra
System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 11:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Telnet is not a DB client.. Use the SQL Server client such as the query 
analyzer. I know that 2005 onwards installs only the dll's, but if you install 
the SQL Management Studio you will get the thick SQL Server client installed 
along with it (and not just the libraries). Use this client to connect to the 
DB and see if that works.

I understand that you can telnet to the DB server, that only establishes the 
network connectivity. You still cannot say with 100% certainty that the DB 
client can successfully connect to the DB unless you check its connectivity.

Just out of curiosity, what port are you using when checking with Telnet?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


I have run the telnet and port query from ARServer to DB servers. I am able to 
access them without any errors.

Also,

Can you tell me if any otherways to perform testing from ARServer to DB servers.

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If you try to connect to the DB from the SQL client on the DB server, it is 
obviously going to connect if the DB is up and running. What's the point in 
testing that?

Try connecting from the SQL client on the ARS Server.. Your connectivity 
between the ARS Server to the DB server is in question so that is what you need 
to test if it works or not..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rudra Rambabu
Sent: Tuesday, July 0

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Danny Kellett]

Try this

To resolve this issue, turn off this new functionality by adding the 
SynAttackProtect entry to the following registry key on the computer that is 
running Microsoft SQL Server
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Set the SynAttackProtect entry to a DWORD value of . To do this, follow 
these steps:

   1. Click Start, click Run, type regedit, and then click OK.
   2. Locate and then click the following registry key:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
   3. On the Edit menu, point to New, and then click DWORD Value.
   4. Type SynAttackProtect, and then press ENTER.
   5. On the Edit menu, click Modify.
   6. In the Value data box, type . Click OK.
   7. Quit Registry Editor.

Kind regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: 06 July 2010 22:16
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Error.log file includes

Mon Jul 05 18:10:30 2010  390600 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:30 2010 0xc005
Mon Jul 05 18:10:30 2010  390600 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Mon Jul 05 18:10:35 2010  390620 : Failure during SQL operation to the database 
(ARERR 552)
Mon Jul 05 18:10:35 2010 [DBNETLIB][ConnectionWrite (send()).]General 
network error. Check your network documentation. (SQL Server 11)
Mon Jul 05 18:10:36 2010  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:36 2010 
   Timestamp: Mon Jul 05 2010 18:10:37.5460 
   Thread Id: 360
   Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34
   ServerName: remedytest 
   Database: SQL -- SQL Server
   Hardware: Intel Pentium
   OS: Windows NT 5.2
   RPC Id: 100
   RPC Call: 61 (EXEC)
   RPC Queue: 390635
   Client: User Remedy Application Service from Unidentified Client (protocol 
12) at IP address 10.0.4.39
   Form: 
   Logging On:
   Code: c005
   Operation: read
   Access Addr: 0x1758
   Stack Begin: 
  Addr: 4E25218A
  Addr: 4E252A91
  Addr: 4E255F6C
  Addr: 4E25603C
  Addr: 4E2560EC
  Addr: 0052DE22
  Addr: 0052F36F
  Addr: 0053E96D
  Addr: 00531811
  Addr: 2DF8AEE4
   Stack End 

Mon Jul 05 18:10:36 2010  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:36 2010 0xc005
Mon Jul 05 18:10:36 2010  390635 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Mon Jul 05 18:10:41 2010  390603 : Failure during SQL operation to the database 
(ARERR 552)

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, July 07, 2010 2:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

In that case the ARS Server should be able to connect to the database server.

Do you see anything in the SQL Server logs at the time you start up the ARS 
Server? Maybe a bad DB password or connection parameters specified in the 
ar.conf file?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


Using my SQL Management Studio I can able to access my database from the 
ARServer. Port is 1433.

Thanks & Regards,
Rambabu Rudra
System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 11:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Telnet is not a DB client.. Use the SQL Server client such as the query 
analyzer. I know that 2005 onwards installs only the dll's, but if you install 
the SQL Management Studio you will get the thick SQL Server client installed 
along with it (and not just the libraries). Use this client to connect to the 
DB and see if that works.

I understand that you can telnet to the DB server, that only establishes the 
network connectivity. You still cannot say with 100% certainty that the DB 
client can successfully connect to the DB unless you check its connectivity.

Just out of curiosity, what port are you using when checking with Telnet?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSys

Re: Escape out of Hit list in RKM integration

[Alan Blake]

What is the desired flow?  I am confused as to what you are expecting to 
happen?  When you say escape out of do you mean for it change Tabs or what?
Alan BlakeKnowlysis

--- On Tue, 7/6/10, Gramlich, Jeff  wrote:

From: Gramlich, Jeff 
Subject: Escape out of Hit list in RKM integration
To: arslist@ARSLIST.ORG
Date: Tuesday, July 6, 2010, 2:49 PM

**


 
 




 

Hi 
Testing  
RKM 7.2 Patch 3 
In  ARS 6.3  
Have a test subject w/special visual needs. Who uses JAWS. 
 
In test subject’s view, I’ve added in the Hit List (View Field) and the Refresh 
Search button.
 
Testing has ran into a bump. Can’t escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
 
Anyone run into this problem before? 

Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to ‘escape’ out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)
 
   
Thanks 
Jeff  
   




This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified
 that you may not use, copy, disclose, or distribute to anyone the message or 
any information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.


 

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Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

[Joe D'Souza]

That is your arerror.log file.. Check the SQL server log file on the DB 
server.. You need to know what happens there when the ARS is trying to connect..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


Error.log file includes

Mon Jul 05 18:10:30 2010  390600 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:30 2010 0xc005
Mon Jul 05 18:10:30 2010  390600 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Mon Jul 05 18:10:35 2010  390620 : Failure during SQL operation to the database 
(ARERR 552)
Mon Jul 05 18:10:35 2010 [DBNETLIB][ConnectionWrite (send()).]General 
network error. Check your network documentation. (SQL Server 11)
Mon Jul 05 18:10:36 2010  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:36 2010 
   Timestamp: Mon Jul 05 2010 18:10:37.5460 
   Thread Id: 360
   Version: 7.1.00 Build 200708221849 Aug 22 2007 19:56:34
   ServerName: remedytest 
   Database: SQL -- SQL Server
   Hardware: Intel Pentium
   OS: Windows NT 5.2
   RPC Id: 100
   RPC Call: 61 (EXEC)
   RPC Queue: 390635
   Client: User Remedy Application Service from Unidentified Client (protocol 
12) at IP address 10.0.4.39
   Form: 
   Logging On:
   Code: c005
   Operation: read
   Access Addr: 0x1758
   Stack Begin: 
  Addr: 4E25218A
  Addr: 4E252A91
  Addr: 4E255F6C
  Addr: 4E25603C
  Addr: 4E2560EC
  Addr: 0052DE22
  Addr: 0052F36F
  Addr: 0053E96D
  Addr: 00531811
  Addr: 2DF8AEE4
   Stack End 

Mon Jul 05 18:10:36 2010  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:36 2010 0xc005
Mon Jul 05 18:10:36 2010  390635 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Mon Jul 05 18:10:41 2010  390603 : Failure during SQL operation to the database 
(ARERR 552)

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, July 07, 2010 2:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

In that case the ARS Server should be able to connect to the database server.

Do you see anything in the SQL Server logs at the time you start up the ARS 
Server? Maybe a bad DB password or connection parameters specified in the 
ar.conf file?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


Using my SQL Management Studio I can able to access my database from the 
ARServer. Port is 1433.

Thanks & Regards,
Rambabu Rudra
System Administrator

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 11:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Telnet is not a DB client.. Use the SQL Server client such as the query 
analyzer. I know that 2005 onwards installs only the dll's, but if you install 
the SQL Management Studio you will get the thick SQL Server client installed 
along with it (and not just the libraries). Use this client to connect to the 
DB and see if that works.

I understand that you can telnet to the DB server, that only establishes the 
network connectivity. You still cannot say with 100% certainty that the DB 
client can successfully connect to the DB unless you check its connectivity.

Just out of curiosity, what port are you using when checking with Telnet?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent: Tuesday, July 06, 2010 5:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored


I have run the telnet and port query from ARServer to DB servers. I am able to 
access them without any errors.

Also,

Can you tell me if any otherways to perform testing from ARServer to DB servers.

Thanks & Regards,
Rambabu Rudra
System Administrator


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If you try to connect to the DB from the SQL client on the DB server, it is 
obviously g

Re: Escape out of Hit list in RKM integration

[Gramlich, Jeff]

Sounds like you’re not familiar with the fields I mentioned in my first post.
The Hit List field is part of RKM. This is a view field. On our view for the 
visually impaired test subject, There are no tabs. They don’t exist.
What is the key command to get out of that field?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Tuesday, July 06, 2010 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration

**
What is the desired flow?  I am confused as to what you are expecting to 
happen?  When you say escape out of do you mean for it change Tabs or what?

Alan Blake
Knowlysis

--- On Tue, 7/6/10, Gramlich, Jeff  wrote:

From: Gramlich, Jeff 
Subject: Escape out of Hit list in RKM integration
To: arslist@ARSLIST.ORG
Date: Tuesday, July 6, 2010, 2:49 PM
**
Hi
Testing
RKM 7.2 Patch 3
In  ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject’s view, I’ve added in the Hit List (View Field) and the Refresh 
Search button.
Testing has ran into a bump. Can’t escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
Anyone run into this problem before?
Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to ‘escape’ out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)

Thanks
Jeff



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Re: Escape out of Hit list in RKM integration

[Joe D'Souza]

Jeff,

Since a view field is like another sub window although it is within the User 
tool, try Alt-Tab. I don't have the tool right here right now to try that so 
thought I'd post my thoughts anyways.. I do not think it will work, but worth a 
shot..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Gramlich, Jeff
  Sent: Tuesday, July 06, 2010 6:06 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Escape out of Hit list in RKM integration


  Sounds like you’re not familiar with the fields I mentioned in my first post. 

  The Hit List field is part of RKM. This is a view field. On our view for the 
visually impaired test subject, There are no tabs. They don’t exist. 

  What is the key command to get out of that field? 

   

  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
  Sent: Tuesday, July 06, 2010 2:37 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Escape out of Hit list in RKM integration

   

  ** 

What is the desired flow?  I am confused as to what you are expecting 
to happen?  When you say escape out of do you mean for it change Tabs or what?

 

Alan Blake

Knowlysis

--- On Tue, 7/6/10, Gramlich, Jeff  wrote:


From: Gramlich, Jeff 
Subject: Escape out of Hit list in RKM integration
To: arslist@ARSLIST.ORG
Date: Tuesday, July 6, 2010, 2:49 PM

** 

Hi

Testing 

RKM 7.2 Patch 3

In  ARS 6.3 

Have a test subject w/special visual needs. Who uses JAWS. 

In test subject’s view, I’ve added in the Hit List (View Field) and the 
Refresh Search button. 

Testing has ran into a bump. Can’t escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows. 

Anyone run into this problem before? 
Barring locating that solution my next option is to place some sort of 
button on the RKM site in the Results table to ‘escape’ out of it. My 
assumption is this will pass onto the Remedy session through the integration 
piece. (maybe with a little workflow) 

 

Thanks

Jeff 

 

 




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contain information that is privileged, confidential and exempt from disclosure 
under applicable law. If you are not the addressee you are hereby notified that 
you may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.
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  This message is intended for the sole use of the addressee, and may contain 
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may not use, copy, disclose, or distribute to anyone the message or any 
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Re: Escape out of Hit list in RKM integration

[Gramlich, Jeff]

The Hit List the Knowledgebase Tab in Remedy User is the results that is 
returned when the query is done from the ‘Item’ field in Remedy user.
A normal user would just click out  of it.
A visually impaired user would have to get out of it somehow. I have yet to 
find the ‘magic’ key command to do this

Jeff

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, July 06, 2010 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration

** 
Jeff,

Since a view field is like another sub window although it is within the User 
tool, try Alt-Tab. I don't have the tool right here right now to try that so 
thought I'd post my thoughts anyways.. I do not think it will work, but worth a 
shot..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Gramlich, Jeff
Sent: Tuesday, July 06, 2010 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration
Sounds like you’re not familiar with the fields I mentioned in my first post.
The Hit List field is part of RKM. This is a view field. On our view for the 
visually impaired test subject, There are no tabs. They don’t exist.
What is the key command to get out of that field?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Tuesday, July 06, 2010 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escape out of Hit list in RKM integration

**
What is the desired flow?  I am confused as to what you are expecting to 
happen?  When you say escape out of do you mean for it change Tabs or what?

Alan Blake
Knowlysis

--- On Tue, 7/6/10, Gramlich, Jeff  wrote:

From: Gramlich, Jeff 
Subject: Escape out of Hit list in RKM integration
To: arslist@ARSLIST.ORG
Date: Tuesday, July 6, 2010, 2:49 PM
**
Hi
Testing
RKM 7.2 Patch 3
In  ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject’s view, I’ve added in the Hit List (View Field) and the Refresh 
Search button.
Testing has ran into a bump. Can’t escape out of the Hit list using key 
commands. Have found none in JAWS documentation nor Windows.
Anyone run into this problem before?
Barring locating that solution my next option is to place some sort of button 
on the RKM site in the Results table to ‘escape’ out of it. My assumption is 
this will pass onto the Remedy session through the integration piece. (maybe 
with a little workflow)

Thanks
Jeff



This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


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applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.
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This message is intended for the sole use of the addressee, and may contain 
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