Re: AREmail engine message size limitation?
No there are no limitation on size of email messages(html/text) body. The corresponding field has infinite field length so no issues of size. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Thursday, July 08, 2010 7:33 AM To: arslist@ARSLIST.ORG Subject: AREmail engine message size limitation? AR System 7.1 Email Engine: 7.1.00 Patch 008 Hi: is there a limit in the size of the message that AREmail engine can process. I am not seeing emails in the AR System Email Messages for messages that have a large message body (64346 characters was one of them). I am not seeing any errors in the emaild.sh_log nor am I seeing anything in AR System Email Error Logs form. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
customising SHR:SchemaNames
I am thinking about customising the SHR:SchemaNames (adding a couple of fields) in order to change the way the menu (in the Manage CIs console - AST:ManageAssetInformation) displays the list of all the classes/CIs. But since this is a CMDB system form, me thinking better off creating a new form with the data from SHR:SchemaNames and use it instead. Any thoughts will be appreciated? ARS7.1/CMDB3.2/Asset7.3 Thanks in advance Frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Crystal Report subfile doesn't display data
Dear List, We have a Crystal Report based on a main control panel form, and a sub-report based on a related form. It displays fine in Crystal, but in Remedy, both WUT and Mid-Tier, the main report appears with the data, but the sub-report just shows the labels, no data. We have dozens of reports with sub-reports that display OK. Any idea what might be the problem with this one? (ARS Mid-Tier 7.1 p3, WUT 7.5, Crystal XI, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: mid-tier doesn't see crystal XI
Installing mid-tier 7.5 patch 4 worked. I guess I'll go with that. Thanks for you help. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Wednesday, July 07, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: mid-tier doesn't see crystal XI ** I am using a 7.5 P04 against a ARS 7.1 /P6 and /P9 server with SRM 2.2 no problems I put midtier on the CR server, and use another mid-tier and point to it as well.. think of it as a backup midtier.. skip the viewer all together.. .. IF you install midtier, you get the viewer.. why waste your time with just a viewer.. hope that helps. On Wed, Jul 7, 2010 at 1:32 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** This is entirely the fault of the mid-tier installer; I had so many problem of exactly this sort with the various patch levels of 7.1 that I ended up putting a 7.0.01.002 mid-tier on my CRXI/BOXI server. I'm still using it in production!! For my dev server I used 7.0.01.008. I have been pointing my 7.5.00.005 pre-production mid-tiers at that last one for testing... it works just fine since all the 7.0.01 mid-tier is doing is serving up the crystal report. I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later patches of 7.1 as the installers remained bug-ridden - trying to upgrade the mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer. CRXI is such a pain to install and license that once you get one running, AND a working mid-tier, I try to leave it alone. I'd love to tell you that the BMC installers have improved in 7.5/7.6, but they have not. This week's poster child for worthless installers is BMC Analytics 7.6.01, which skips the entire dialog box set for specifying your db connection - much as the mid-tier installer fails to detect CRXI/BOXI and prompt to install the Crystal viewer. All I can recommend is that you try every patch level of mid-tier that you can find until one works correctly; most of them are flawed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Tuesday, July 06, 2010 12:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: mid-tier doesn't see crystal XI ** I installed Crystal Reports XI then mid-tier on a server for testing purposes and the mid-tier install and program don't seem to see that Crystal/Business objects is installed. The viewer isn't available for install and the reporting options for a local reporting server aren't available after install. Does anyone know what file/registry entry that mid-tier looks for to say that there is a local Crystal install? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREmail engine message size limitation?
There is not a limit in the form, but I've found a practical limit around 10 Megs. Messages bigger than that can cause my email engine to hang. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, July 08, 2010 5:58 AM To: arslist@ARSLIST.ORG Subject: Re: AREmail engine message size limitation? No there are no limitation on size of email messages(html/text) body. The corresponding field has infinite field length so no issues of size. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Thursday, July 08, 2010 7:33 AM To: arslist@ARSLIST.ORG Subject: AREmail engine message size limitation? AR System 7.1 Email Engine: 7.1.00 Patch 008 Hi: is there a limit in the size of the message that AREmail engine can process. I am not seeing emails in the AR System Email Messages for messages that have a large message body (64346 characters was one of them). I am not seeing any errors in the emaild.sh_log nor am I seeing anything in AR System Email Error Logs form. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
master..spt_server_info
Hi, Am trawling through some SQL logs generated from Remedy (database SQL Server 2005) , and see the following: *** ERROR *** Invalid object name 'master..spt_server_info'. (SQL Server 208) Looks like an objects is being reference time and time again which may not exist. Any help is greatly appreciated as to what is causing this and what needs to be done to rectify it. Thanks regards, Khalil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
reporting - plugin exception
When trying to set up mid-tier reporting, I have gotten this even though I've followed the mid-tier install instructions and have checked my mid-tier/reporting config against someone whose system works: Jul 8, 2010 8:41:20 AM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Report in the server ncc056.its.state.nc.us Throw Error - 9394 The problem must be in my ARS config, but I can't find where. My report plugin appears to be loading: ARDBC Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 /ARPluginSetPropertiesundefined /ARPluginInitialization defined /ARPluginTermination defined /ARPluginCreateInstance defined /ARPluginDeleteInstance defined /ARPluginEventundefined /ARDBCCreateEntry defined /ARDBCGetEntrydefined /ARDBCSetEntrydefined /ARDBCDeleteEntry defined /ARDBCGetEntryBLOBundefined /ARDBCGetListEntryWithFields defined /ARDBCGetEntryStatistics undefined /ARDBCCommitTransaction undefined /ARDBCRollbackTransaction undefined /ARDBCGetListSchemas undefined /ARDBCGetMultipleFields undefined Any ideas are very welcome! Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: reporting - plugin exception
If it was an issue with the plugin then it would be in the arplugin log file when you try and run the report. By the looks of things I would say its not a plugin issue. Is there an ARERR9394? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 08 July 2010 13:58 To: arslist@ARSLIST.ORG Subject: reporting - plugin exception ** When trying to set up mid-tier reporting, I have gotten this even though I've followed the mid-tier install instructions and have checked my mid-tier/reporting config against someone whose system works: Jul 8, 2010 8:41:20 AM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Report in the server ncc056.its.state.nc.us Throw Error - 9394 The problem must be in my ARS config, but I can't find where. My report plugin appears to be loading: ARDBC Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 /ARPluginSetPropertiesundefined /ARPluginInitialization defined /ARPluginTermination defined /ARPluginCreateInstance defined /ARPluginDeleteInstance defined /ARPluginEventundefined /ARDBCCreateEntry defined /ARDBCGetEntrydefined /ARDBCSetEntrydefined /ARDBCDeleteEntry defined /ARDBCGetEntryBLOBundefined /ARDBCGetListEntryWithFields defined /ARDBCGetEntryStatistics undefined /ARDBCCommitTransaction undefined /ARDBCRollbackTransaction undefined /ARDBCGetListSchemas undefined /ARDBCGetMultipleFields undefined Any ideas are very welcome! Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
JOB: Fwd: ITSM Remedy Consultant-DC Metro Area
-- Forwarded message -- From: lokesh.jo...@pyramidci.com Date: Wed, Jul 7, 2010 at 4:55 PM Subject: ITSM Remedy Consultant-DC Metro Area To: geneman...@speakeasy.net 07/07/2010 Greetings Gene, My name is Lokesh and I'm an IT recruiter at Pyramid Consulting, Inc. Our records show that you are an experienced IT professional with experience relevant to one of my current contract openings. Please see the job details below with one our client and send your updated resume along with rate and contact details: Location: DC Metro Area Duration:6 months+ Position:ITSM Remedy Consultant Requirements/Qualifications: Qualified candidates should have a 4 year technical degree relating to computer science or business. Strong computer skills with the demonstrated ability to understand a variety of systems concepts and applications. 6-10 years related experience is desired. Education: B.S./M.S in, Information Technologies, Business Management, Project Management or related field. Experience: 6-10 years of IT experience with a Bachelors or 3 years experience with a Masters degree. Special Skills/Abilities: ITIL, ISO/IEC 2, COBIT, TQM, Six Sigma Preferred skills: Prior working experience with BMC Atrium (CMDB) and/or IBM Tivoli Other requirements: Industry certification in anyone of the listed special skills is highly preferred. Job Complexity: High. Supervision: Intermediate Supervision If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (770) 255-7718, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you, Lokesh Joshi lokesh.jo...@pyramidci.com (770) 255-7718 11100, Atlantis Place, Alpharetta, GA - 30022 www.pyramidci.com CMMi Level 4 Certified Offshore center GMSDC- Supplier of the Year (Class IV) - 2008 Deloitte - Technology Fast 50 in Georgia - 2006, 2007 ABC - Georgia Fast 50 Pacesetters Award - 2005, 2006, 2007, 2008 Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to us. I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market. If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices. Thanks again. If you would like to unsubscribe, please click here. Lookup Candidate ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: reporting - plugin exception
I don't see anything at all in the ARS logs. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Thursday, July 08, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: reporting - plugin exception ** If it was an issue with the plugin then it would be in the arplugin log file when you try and run the report. By the looks of things I would say its not a plugin issue. Is there an ARERR9394? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 08 July 2010 13:58 To: arslist@ARSLIST.ORG Subject: reporting - plugin exception ** When trying to set up mid-tier reporting, I have gotten this even though I've followed the mid-tier install instructions and have checked my mid-tier/reporting config against someone whose system works: Jul 8, 2010 8:41:20 AM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Report in the server ncc056.its.state.nc.us Throw Error - 9394 The problem must be in my ARS config, but I can't find where. My report plugin appears to be loading: ARDBC Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 /ARPluginSetPropertiesundefined /ARPluginInitialization defined /ARPluginTermination defined /ARPluginCreateInstance defined /ARPluginDeleteInstance defined /ARPluginEventundefined /ARDBCCreateEntry defined /ARDBCGetEntrydefined /ARDBCSetEntrydefined /ARDBCDeleteEntry defined /ARDBCGetEntryBLOBundefined /ARDBCGetListEntryWithFields defined /ARDBCGetEntryStatistics undefined /ARDBCCommitTransaction undefined /ARDBCRollbackTransaction undefined /ARDBCGetListSchemas undefined /ARDBCGetMultipleFields undefined Any ideas are very welcome! Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Directing Search based reports to another ARS and DB
Anuj, When dealing with this requirement in the past myself I found it was best to both limit the production query set and limit the dataset on production to what is needed for production..if you don't need 4 years of history in production, don't have it..this will increase the performance of production by default. Then you can have your entire data set in reporting.if someone wants to run a 'large' query in production, they will either hit the results limit or not have the data they need because of truncation of old data and need to go to the reporting server anyway. At one position I held we had a 'this month and last' rule in production..62 days worth of ticket data in production..everything else needed to come from reporting. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anuj DUA Sent: Wednesday, July 07, 2010 11:34 PM To: arslist@ARSLIST.ORG Subject: Re: Directing Search based reports to another ARS and DB ** Hi Joe, Yes, our user base is very large. We have observed that when large search is fired on our production server, then the performance deteriorates. Hence we want the search to be fired on other ARS and DB (having backup of the production data). Moreover, we are not going for load balancer, we simply want that through workflows we should be able to achieve this. With Regards, Anuj Dua From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, July 07, 2010 8:03 PM To: arslist@ARSLIST.ORG Subject: Re: Directing Search based reports to another ARS and DB ** Anuj, Why would you want to do something like that? Are the number of concurrent users on your system extremely large? What kind of a usage do you expect in terms of numbers both total and concurrent?? And even if you do have an extremely large user base, are you aware that the creation threads on the ARS are different from the search threads? If you have more than one server pointing to the same database, wouldn't you rather configure them to be a part of a server group? An RPC call sent from a client doesn't get assigned to a Fast or a List thread until the transaction hits the server, so it may not be possible to direct this call from a load balancer configuration to one or the other server based on what kind of a thread the server would assign this call to. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Anuj DUA Sent: Wednesday, July 07, 2010 4:19 AM To: arslist@ARSLIST.ORG Subject: Directing Searchbased reports to another ARS and DB ** Hello, We have a requirement to directing searchbased reports in remedy to another server. For ex. 1.We have server A and server B 2. Both the server has ARS and DB installed. 3. We want user from server A to fire search to server B (with data coming from server B) The objective of this exercise is to keep the Server A lighter to be used only for creation of ticket and keeping server B for reporting only. Please suggest how to proceed on it. With Regards, Anuj Dua _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Date/Time field query
Drew,
Look up the modulus command (%)what you need to do is say something like
'Create Date' start date AND 'Create Date' end date AND ('Create
Date'%86400 60*60*12)
The 60*60*120 is seconds in a min times min's in an hour times hour of the
day you are looking for. The 'Create Date'%86400 basically divides the # of
seconds in the field by the number of seconds in a day and gives you the
remainder of that division problem...this will effectively be the # of
seconds of that day...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Tuesday, July 06, 2010 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Date/Time field query
Hello all, is there a way to do a select statement from within a
select statement on field ID 3? I have users that want to know if they
created tickets after a certain hour of the day, for a three month
period. Any ideas? Thank you.
--
Drew
Soto Cano AB
Comayagua, Honduras
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Java API reading a def file
Ok.I'm looking for the ability to use the 7.5 Java API to read a def file..specifically I want to read it and output the name/type of objects that are contained within it. Through my work with ARInside I know that he C API can load up both XML and DEF files and investigate their properties, but all I can find in the Java API is the ability to Import it to the server or export it from the server to a def, but no method to look at its contents, and I wasn't wanting to write my own parser, but I guess I could.TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREmail engine message size limitation?
Ravi, The Field Values field on the AR System Email Messages form has the field size set to 32,000. We set this field to zero (0) every time we upgrade the email engine so that we can send large messages using templates. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, July 07, 2010 10:03 PM To: arslist@ARSLIST.ORG Subject: AREmail engine message size limitation? AR System 7.1 Email Engine: 7.1.00 Patch 008 Hi: is there a limit in the size of the message that AREmail engine can process. I am not seeing emails in the AR System Email Messages for messages that have a large message body (64346 characters was one of them). I am not seeing any errors in the emaild.sh_log nor am I seeing anything in AR System Email Error Logs form. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Bulk Updates
Have you looked at the Data Management Tool? On Jul 6, 9:49 am, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: Amanullah, If the site will be different for all of these people, the best thing to do (from my experience) is to run an AR report including the People ID (field 1) and report out to a .csv file. This should include the 10,000 users. You can then add a column for 'Site+' on the .csv and update it with information from your Site form (The values need to exist on the Site form before you proceed). Then you would just use the import tool to import back that .csv file. Just make sure in Preferences you select Update old record... Make sure you map Field ID 1 (People ID). Of course, try it in a dev environment first. Good luck! To the U.S. listers, hope you all had a great Independence Day! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Tuesday, July 06, 2010 4:47 AM To: arsl...@arslist.org Subject: Bulk Updates Hi there, Version 7.1 How I can update records on Site+ field on General tab of people. How can I update more than 10,000 records of people? Is there bulk updates option. Which document would be useful for me to resolve the issue? Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: reporting - plugin exception
This was because of an IIS issue (the Crystal is using IIS). We got that sorted out and now the mis-tier that is local to the Crystal server works. Now I'm trying to make my other mid-tier talk to it and work with Crystal as well...and am getting a different plugin error: SEVERE (com.remedy.log.DVMODULE) : Exception while processing requestARERR [9391] No module with name Report was found in the following configured module server(s) Clearly this error is inaccurate, since the reports are working against the same ARS from a different mid-tier. This reporting setup is so frustrating. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, July 08, 2010 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: reporting - plugin exception ** I don't see anything at all in the ARS logs. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Thursday, July 08, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: reporting - plugin exception ** If it was an issue with the plugin then it would be in the arplugin log file when you try and run the report. By the looks of things I would say its not a plugin issue. Is there an ARERR9394? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 08 July 2010 13:58 To: arslist@ARSLIST.ORG Subject: reporting - plugin exception ** When trying to set up mid-tier reporting, I have gotten this even though I've followed the mid-tier install instructions and have checked my mid-tier/reporting config against someone whose system works: Jul 8, 2010 8:41:20 AM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Report in the server ncc056.its.state.nc.us Throw Error - 9394 The problem must be in my ARS config, but I can't find where. My report plugin appears to be loading: ARDBC Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 /ARPluginSetPropertiesundefined /ARPluginInitialization defined /ARPluginTermination defined /ARPluginCreateInstance defined /ARPluginDeleteInstance defined /ARPluginEventundefined /ARDBCCreateEntry defined /ARDBCGetEntrydefined /ARDBCSetEntrydefined /ARDBCDeleteEntry defined /ARDBCGetEntryBLOBundefined /ARDBCGetListEntryWithFields defined /ARDBCGetEntryStatistics undefined /ARDBCCommitTransaction undefined /ARDBCRollbackTransaction undefined /ARDBCGetListSchemas undefined /ARDBCGetMultipleFields undefined Any ideas are very welcome! Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: reporting - plugin exception
This time, a second mid-tier restart fixed it. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, July 08, 2010 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: reporting - plugin exception ** This was because of an IIS issue (the Crystal is using IIS). We got that sorted out and now the mis-tier that is local to the Crystal server works. Now I'm trying to make my other mid-tier talk to it and work with Crystal as well...and am getting a different plugin error: SEVERE (com.remedy.log.DVMODULE) : Exception while processing requestARERR [9391] No module with name Report was found in the following configured module server(s) Clearly this error is inaccurate, since the reports are working against the same ARS from a different mid-tier. This reporting setup is so frustrating. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, July 08, 2010 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: reporting - plugin exception ** I don't see anything at all in the ARS logs. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Thursday, July 08, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: reporting - plugin exception ** If it was an issue with the plugin then it would be in the arplugin log file when you try and run the report. By the looks of things I would say its not a plugin issue. Is there an ARERR9394? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 08 July 2010 13:58 To: arslist@ARSLIST.ORG Subject: reporting - plugin exception ** When trying to set up mid-tier reporting, I have gotten this even though I've followed the mid-tier install instructions and have checked my mid-tier/reporting config against someone whose system works: Jul 8, 2010 8:41:20 AM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Report in the server ncc056.its.state.nc.us Throw Error - 9394 The problem must be in my ARS config, but I can't find where. My report plugin appears to be loading: ARDBC Plug-In Loaded: ARSYS.ARDBC.REPORT version 3 /ARPluginSetPropertiesundefined /ARPluginInitialization defined /ARPluginTermination defined /ARPluginCreateInstance defined /ARPluginDeleteInstance defined /ARPluginEventundefined /ARDBCCreateEntry defined /ARDBCGetEntrydefined /ARDBCSetEntrydefined /ARDBCDeleteEntry defined /ARDBCGetEntryBLOBundefined /ARDBCGetListEntryWithFields defined /ARDBCGetEntryStatistics undefined /ARDBCCommitTransaction undefined /ARDBCRollbackTransaction undefined /ARDBCGetListSchemas undefined /ARDBCGetMultipleFields undefined Any ideas are very welcome! Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Pushing Multiple Records with Escalation
Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
well if you are doing it with an escalation you do not need a radio button, just have an escalation that fires off at a certain time and modifies a field on your form, like a display form such as Z1DAction. Pass a value like Start Record Creation, then have filter guides that will go through and create multiple records. They way I have always done that is with a integer field and increment it down in the filter guide each time you create the new record. Just make sure you loop through that filter guide. On Thu, Jul 8, 2010 at 1:26 PM, ahsan raza ahsanahsan1...@gmail.com wrote: ** Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Mark As Delete is Not Working Discovery
Hi All, We have discovery 1.6, Foundation. I ran discovery tasks, and I have deletion policy to delete the asset after 2 tries. Isn't the discovery workflow supposed to mark the asset as delete in TOPO after synchronization if the asset was not discovered twice? Instead, all of my assets in Topology are still set as Mark As Delete = NO. This is odd. How can I purge out the old assets from TOPO? Isn't the Discovery synchronization supposed to modify these assets with Mark As Delete = YES. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
Hi Kevin, I have an Easaclation for adding multiple records. and have one filter to add new records (which works for a single entry addition.) and then i have one filter guide which calls filter. Could u please tell me step by step procedure for that, coz i have tried every thing and still facing the problem for using temp field. Thanks in advance On Thu, Jul 8, 2010 at 10:44 AM, Kevin Begosh kbeg...@gmail.com wrote: ** well if you are doing it with an escalation you do not need a radio button, just have an escalation that fires off at a certain time and modifies a field on your form, like a display form such as Z1DAction. Pass a value like Start Record Creation, then have filter guides that will go through and create multiple records. They way I have always done that is with a integer field and increment it down in the filter guide each time you create the new record. Just make sure you loop through that filter guide. On Thu, Jul 8, 2010 at 1:26 PM, ahsan raza ahsanahsan1...@gmail.comwrote: ** Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Syed Ahsan Raza ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
I think we may be missing understanding a step in what you are attempting to do. In your form is there a table field that you are using to create the multiple records? Maybe a little bit more of an explanation of your base form and the push to create the multiple records will help us help you. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ahsan raza Sent: Thursday, July 08, 2010 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: Pushing Multiple Records with Escalation ** Hi Kevin, I have an Easaclation for adding multiple records. and have one filter to add new records (which works for a single entry addition.) and then i have one filter guide which calls filter. Could u please tell me step by step procedure for that, coz i have tried every thing and still facing the problem for using temp field. Thanks in advance On Thu, Jul 8, 2010 at 10:44 AM, Kevin Begosh kbeg...@gmail.commailto:kbeg...@gmail.com wrote: ** well if you are doing it with an escalation you do not need a radio button, just have an escalation that fires off at a certain time and modifies a field on your form, like a display form such as Z1DAction. Pass a value like Start Record Creation, then have filter guides that will go through and create multiple records. They way I have always done that is with a integer field and increment it down in the filter guide each time you create the new record. Just make sure you loop through that filter guide. On Thu, Jul 8, 2010 at 1:26 PM, ahsan raza ahsanahsan1...@gmail.commailto:ahsanahsan1...@gmail.com wrote: ** Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
basically you need a escalation that starts the process, a filter that sets a integer field on how many records you want to create, a filter that calls the filter guide ( could be the same filter that sets the integer field), and then a couple of filters, one that checks the interger to make sure it is more than 0, one that creates the record, and then one that subtracts the integer. You must also loop through the filter guide to keep on creating the record. On Thu, Jul 8, 2010 at 1:49 PM, ahsan raza ahsanahsan1...@gmail.com wrote: ** Hi Kevin, I have an Easaclation for adding multiple records. and have one filter to add new records (which works for a single entry addition.) and then i have one filter guide which calls filter. Could u please tell me step by step procedure for that, coz i have tried every thing and still facing the problem for using temp field. Thanks in advance On Thu, Jul 8, 2010 at 10:44 AM, Kevin Begosh kbeg...@gmail.com wrote: ** well if you are doing it with an escalation you do not need a radio button, just have an escalation that fires off at a certain time and modifies a field on your form, like a display form such as Z1DAction. Pass a value like Start Record Creation, then have filter guides that will go through and create multiple records. They way I have always done that is with a integer field and increment it down in the filter guide each time you create the new record. Just make sure you loop through that filter guide. On Thu, Jul 8, 2010 at 1:26 PM, ahsan raza ahsanahsan1...@gmail.comwrote: ** Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
Clicking a radio button is a client side action. Escalations are server side so you can not combine escalation and radio button click. This has to be done through ActiveLinks. However you can write a filter to do pushfields-create new entry and then trigger this filter via escalation or via radio button upon commit. Ex: Form A is the source form and Form B is where you want entries to be created. Write an escalation on Form A to set a tempfield:TriggerPushFilter Write a filter on Form A to push data to Form B with RunIF ( 'tempfield' = TriggerPushFilter) However in your case you want multiple entries to be created and if the data is from a table field on Form A, you need to perform table walk. Tablewalk can be performed via ActiveLink Guide(for radio button), or filter guide(for escalation). please follow the below tutorials on how to do the table walk. _http://www.buoyantsolutions.net/PUBLIC/Community/ ALGuide2_viewlet_swf.html _http://www.buoyantsolutions.net/PUBLIC/Community/ ALGuide_viewlet_swf.html On Jul 8, 10:26 am, ahsan raza ahsanahsan1...@gmail.com wrote: Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Asset Management Budgeting Tool
Good afternoon, We are working on building requirements for an asset management project. It looks like a lot of what we are going to need to focus on is less about true asset management, and more about the budgeting aspects of paying maintenance. We already use Asset Management to track contracts, licenses, etc., but we are going to need the ability to do budget forecasting and such, which doesn't seem to exist in any of the OOtB applications. I know we can build something in ARS to tie in to the Asset Management data to do this, but I wanted to see if anyone here knows of a tool that is already out there that integrates with ITSM data for this purpose. If you know of any Asset Management integrated budget forecasting tools, please let me know. Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SLA target not detaching from incident
Hello, I have an issue related to SLAs... We have SLA targets setup for Medium, High, and Critical priority incidents. Response and Resolution targets for each priority. We do not have SLA targets for Low priority incidents. The issue is that when an incident is created with a priority of Medium the corresponding SLAs targets are attached. Now if the assignee changes the priority to Low, the response SLA targets 'detaches' but the resolution target stays attached. And thus managers and supervisors are getting notifications for Low priority tickets. And are now complaining.. I have done a search and can see this happening 2+ years ago. Users are just complaining now.. Is/has anyone else experienced this same issue? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SLA target not detaching from incident
I guess I could provide my system specs.. ARS 7.1 P7 ITSM 7.0.03 SLM 7.0.03 Windows/SQL TIA, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Thursday, July 08, 2010 5:05 PM To: arslist@ARSLIST.ORG Subject: SLA target not detaching from incident Hello, I have an issue related to SLAs... We have SLA targets setup for Medium, High, and Critical priority incidents. Response and Resolution targets for each priority. We do not have SLA targets for Low priority incidents. The issue is that when an incident is created with a priority of Medium the corresponding SLAs targets are attached. Now if the assignee changes the priority to Low, the response SLA targets 'detaches' but the resolution target stays attached. And thus managers and supervisors are getting notifications for Low priority tickets. And are now complaining.. I have done a search and can see this happening 2+ years ago. Users are just complaining now.. Is/has anyone else experienced this same issue? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREmail engine message size limitation?
Ravi, If the character field input length is set to 0 then data send will not be unlimited but it will depend on the database as max limits are as follows: - For Sybase/MS SQL Server and Informix databases, 2 GB - For DB2, 10 MB - For Oracle, 4 GB Thanks Regards, Mahendra Mahalkar On Thu, Jul 8, 2010 at 8:36 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: Ravi, The Field Values field on the AR System Email Messages form has the field size set to 32,000. We set this field to zero (0) every time we upgrade the email engine so that we can send large messages using templates. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, July 07, 2010 10:03 PM To: arslist@ARSLIST.ORG Subject: AREmail engine message size limitation? AR System 7.1 Email Engine: 7.1.00 Patch 008 Hi: is there a limit in the size of the message that AREmail engine can process. I am not seeing emails in the AR System Email Messages for messages that have a large message body (64346 characters was one of them). I am not seeing any errors in the emaild.sh_log nor am I seeing anything in AR System Email Error Logs form. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREmail engine message size limitation?
Message size 64346 would not challenge the field size limits. I presume you have a filter notify action populating the message body? Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Mahendra Mahalkar [mahendra.mahal...@gmail.com] Sent: Friday, July 09, 2010 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: AREmail engine message size limitation? ** Ravi, If the character field input length is set to 0 then data send will not be unlimited but it will depend on the database as max limits are as follows: * For Sybase/MS SQL Server and Informix databases, 2 GB * For DB2, 10 MB * For Oracle, 4 GB Thanks Regards, Mahendra Mahalkar On Thu, Jul 8, 2010 at 8:36 PM, Shellman, David dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com wrote: Ravi, The Field Values field on the AR System Email Messages form has the field size set to 32,000. We set this field to zero (0) every time we upgrade the email engine so that we can send large messages using templates. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ravi Sent: Wednesday, July 07, 2010 10:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AREmail engine message size limitation? AR System 7.1 Email Engine: 7.1.00 Patch 008 Hi: is there a limit in the size of the message that AREmail engine can process. I am not seeing emails in the AR System Email Messages for messages that have a large message body (64346 characters was one of them). I am not seeing any errors in the emaild.sh_log nor am I seeing anything in AR System Email Error Logs form. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AREmail engine message size limitation?
I would recommend to have the email message body content less(1 char max), since these content is sent/triggered from the different ITSM applications and the NTE Sys Process Control does hang up/slow down when such huge content is being processed. Regards Sathish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
