Re: diff b/w .. Incident ..problem..change

[Tommy Morris]

Can we volunteer the actors? I have a list of people who should walk under a 
fridge lol

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

Yes yes!! And a video of it posted duly on youtube or twitter!! lol

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of pritch
Sent: Friday, September 10, 2010 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change


Do you think Demonstrations would be needed?

On Fri, 10 Sep 2010 16:39:47 -0500, Tommy Morris
 wrote:
> I wish I was going to RUG his year so we could diagram this fridge
> scenario. Sounds like it would be a great after-hours session.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard
> Sent: Friday, September 10, 2010 4:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> All this is the result of incorrect Foundation Data...
> 
> Leonard Neely
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 2:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> Sounds like tasking
> 
> Sanitation to pick up the fridge,
> EMS to pick up the person that was hit by the fridge
> The doctors who deal with all of us that have been pursuing this
> conversation all day.
> 
> Hey - if there's beer in the fridge, we might need release management to
> get it out.
> 
> 
> On Fri, 10 Sep 2010 16:46:30 -0400, "Ramey, Anne" 
> wrote:
>> Wouldn't the contact person for the incident be the next of kin of the
>> victims (I imagine they themselves won't be able to contribute much to
> the
>> report)? But the Change implementer should certainly be the person who
> has
>> the ability to stop the fridge.  The problem manager though, should that
> be
>> the City (because it's falling on the street) or the owner of the
> building
>> it's falling from?
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
>> Sent: Friday, September 10, 2010 4:43 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> But out of all of this who is the contact person? The one with the
fridge
>> or the owner of the fridge?
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
>> Sent: Friday, September 10, 2010 3:38 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> If the fridge falls on two people at once, the second person's is
> obviously
>> a duplicate incident, but if the fridge bounces and falls on a second
>> person, is that a duplicate incident as well-or just a related incident?
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of pritch
>> Sent: Friday, September 10, 2010 4:30 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> If someone is hiding in the fridge, is that an undocumented feature?
>> (friday humor from a couple months ago)!
>> 
>> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
>> wrote:
>>> And if you know where the refridgerator is falling from and who, um,
let
>> it
>>> slip, that's a known error.
>>> 
>>> Anne Ramey
>>> ***
>>> E-mail correspondence to and from this address may be subject to the
>> North
>>> Carolina Public Records Law and may be disclosed to third parties only
> by
>>> an authorized State Official.
>>> 
>>> Re: diff b/w .. Incident ..problem..change
>>> 
>>> Tommy Morris
>>> Fri, 10 Sep 2010 08:41:19 -0700
>>> 
>>> If the refrigerator is punching a hole through the earth I believe that
>>> 
>>> a Broadcast Bulletin would need to be created with a critical priority.
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> 
>>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>>> 
>>> Sent: Friday, September 10, 2010 10:34 AM

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

[Tommy Morris]

We have a dvf that has an embedded gif and "flashes" a red border around
the broadcast on our end-user page. The dvf is only visible for critical
broadcasts. Kind of cheesy from a developer standpoint but the business
partners love it. Flashing colors and graphs ya know.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 6:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

 

** 

I never tried anything to achieve something like that.. its just a
thought that occurred after Tommy Morris posted the comment about a
broadcast bulletin with a critical priority. The view field or DVF field
would be the only way of displaying it for sure, I was just thinking
aloud on how you would set one of these field with the appropriate media
player embedded in it..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Reiser, John J
Sent: Friday, September 10, 2010 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: diff b/w .. Incident
..problem..change

** 

Joe,

Couldn't you build a few small .html files with embedded audio
files and run the appropriate one in a Data Visualization field?

I tried something once with a view field and a .wav file
welcoming you to the Helpdesk home page. They made me turn it off that
afternoon.

 

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. -
paraphrased by me 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 12:00 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change

 

** 

Wouldn't it be cool if you could have voice recorded bulletins
in Remedy? I wonder if it is possible by using an audio file or video
file as an attachment, and somehow calling a media device such as quick
time, and playing that audio file or video file with the "Refrigerator
falling from the sky" alert!

 

That would make for a very cool multi-media like home page..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
Sent: Friday, September 10, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

** 

If the refrigerator is punching a hole through the earth
I believe that a Broadcast Bulletin would need to be created with a
critical priority.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, September 10, 2010 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

I would revise that to say that a problem is if the
refrigerator repeatedly falls on others, that's a problemif it keeps
falling after it falls on the first person (through the earth into the
core), it's just a continuation of the same incident.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

When you are walking on the street, if a refrigerator
falls on your head, its an incident.. :-)

 

If that refrigerator keeps falling thereafter, it kind
of becomes a problem :-)

 

Whatever you might do for that refrigerator not to fall
in the future, without risking any other casualty, is called a change..
:-)

 

Sorry Pavan, its Friday and that's the best example I
could think without posting a Friday Humor thread and yet kind of
explain what the difference is between those 3 entities...

 

Joe

-Original Message-
From: Action Request System discussion
list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG

Re: diff b/w .. Incident ..problem..change

[Joe D'Souza]

Yes yes!! And a video of it posted duly on youtube or twitter!! lol

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of pritch
Sent: Friday, September 10, 2010 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change


Do you think Demonstrations would be needed?

On Fri, 10 Sep 2010 16:39:47 -0500, Tommy Morris
 wrote:
> I wish I was going to RUG his year so we could diagram this fridge
> scenario. Sounds like it would be a great after-hours session.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard
> Sent: Friday, September 10, 2010 4:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> All this is the result of incorrect Foundation Data...
> 
> Leonard Neely
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 2:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> Sounds like tasking
> 
> Sanitation to pick up the fridge,
> EMS to pick up the person that was hit by the fridge
> The doctors who deal with all of us that have been pursuing this
> conversation all day.
> 
> Hey - if there's beer in the fridge, we might need release management to
> get it out.
> 
> 
> On Fri, 10 Sep 2010 16:46:30 -0400, "Ramey, Anne" 
> wrote:
>> Wouldn't the contact person for the incident be the next of kin of the
>> victims (I imagine they themselves won't be able to contribute much to
> the
>> report)? But the Change implementer should certainly be the person who
> has
>> the ability to stop the fridge.  The problem manager though, should that
> be
>> the City (because it's falling on the street) or the owner of the
> building
>> it's falling from?
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
>> Sent: Friday, September 10, 2010 4:43 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> But out of all of this who is the contact person? The one with the
fridge
>> or the owner of the fridge?
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
>> Sent: Friday, September 10, 2010 3:38 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> If the fridge falls on two people at once, the second person's is
> obviously
>> a duplicate incident, but if the fridge bounces and falls on a second
>> person, is that a duplicate incident as well-or just a related incident?
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of pritch
>> Sent: Friday, September 10, 2010 4:30 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> If someone is hiding in the fridge, is that an undocumented feature?
>> (friday humor from a couple months ago)!
>> 
>> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
>> wrote:
>>> And if you know where the refridgerator is falling from and who, um,
let
>> it
>>> slip, that's a known error.
>>> 
>>> Anne Ramey
>>> ***
>>> E-mail correspondence to and from this address may be subject to the
>> North
>>> Carolina Public Records Law and may be disclosed to third parties only
> by
>>> an authorized State Official.
>>> 
>>> Re: diff b/w .. Incident ..problem..change
>>> 
>>> Tommy Morris
>>> Fri, 10 Sep 2010 08:41:19 -0700
>>> 
>>> If the refrigerator is punching a hole through the earth I believe that
>>> 
>>> a Broadcast Bulletin would need to be created with a critical priority.
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> 
>>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>>> 
>>> Sent: Friday, September 10, 2010 10:34 AM
>>> 
>>> To: arslist@ARSLIST.ORG
>>> 
>>> Subject: Re: diff b/w .. Incident ..problem..change
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> **
>>> 
>>> 
>>> 
>>> I would revise that to say that a problem is if the refrigerator
>>> 
>>> repeatedly falls on others, that's a problemif it keeps falling
>>> 
>>> after it falls on the first person (

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

[Joe D'Souza]

I never tried anything to achieve something like that.. its just a thought
that occurred after Tommy Morris posted the comment about a broadcast
bulletin with a critical priority. The view field or DVF field would be the
only way of displaying it for sure, I was just thinking aloud on how you
would set one of these field with the appropriate media player embedded in
it..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Reiser, John J
  Sent: Friday, September 10, 2010 1:35 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change


  **
  Joe,

  Couldn't you build a few small .html files with embedded audio files and
run the appropriate one in a Data Visualization field?

  I tried something once with a view field and a .wav file welcoming you to
the Helpdesk home page. They made me turn it off that afternoon.





  ---
  John J. Reiser
  Senior Software Development Analyst
  Remedy Administrator/Developer
  Lockheed Martin - MS2
  The star that burns twice as bright burns half as long.
  Pay close attention and be illuminated by its brilliance. - paraphrased by
me

  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Friday, September 10, 2010 12:00 PM
  To: arslist@ARSLIST.ORG
  Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change



  **

  Wouldn't it be cool if you could have voice recorded bulletins in Remedy?
I wonder if it is possible by using an audio file or video file as an
attachment, and somehow calling a media device such as quick time, and
playing that audio file or video file with the "Refrigerator falling from
the sky" alert!



  That would make for a very cool multi-media like home page..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
Sent: Friday, September 10, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

**

If the refrigerator is punching a hole through the earth I believe that
a Broadcast Bulletin would need to be created with a critical priority.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, September 10, 2010 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change



**

I would revise that to say that a problem is if the refrigerator
repeatedly falls on others, that's a problem..if it keeps falling after it
falls on the first person (through the earth into the core), it's just a
continuation of the same incident.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change



**

When you are walking on the street, if a refrigerator falls on your
head, its an incident.. :-)



If that refrigerator keeps falling thereafter, it kind of becomes a
problem :-)



Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)



Sorry Pavan, its Friday and that's the best example I could think
without posting a Friday Humor thread and yet kind of explain what the
difference is between those 3 entities...



Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
  Sent: Friday, September 10, 2010 11:09 AM
  To: arslist@ARSLIST.ORG
  Subject: diff b/w .. Incident ..problem..change

  **

  Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??



  Thanks & Regards,

  Pavan Kumar




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Re: Overlays

[Easter, David]

The feature did not make it into AR System 7.6.03 and has been deferred to a 
later release.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Johnson, Chad - ITSD
Sent: Friday, September 10, 2010 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlays

**
nope.   from the beta announcement...

Overlays
- Enforces best practice development within Developer Studio
- Preserves customizations during upgrade of AR System powered applications
- Benefit: Protects business investment in customizations

I like the concept, but I'm not seeing any other info on it in the released 
docs.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad Esser
Sent: Friday, September 10, 2010 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlays
** Were you thinking of "skins"?

Form and Application Objects Guide - "Applying skins to form views", page 382.

Thad
On Fri, Sep 10, 2010 at 2:57 PM, Johnson, Chad - ITSD 
mailto:johns...@dhw.idaho.gov>> wrote:
One of the features touted in the new arsystem 7.6.03 was the
introduction of Overlays.  I see no reference to it in the
documentation.   If this made it into release, how does this work?
Anyone know?

Chad Johnson
Idaho Dept. of Health and Welfare
The information contained in this email may be privileged, confidential or 
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Re: Overlays

[Johnson, Chad - ITSD]

nope.   from the beta announcement...
 
Overlays
- Enforces best practice development within Developer Studio
- Preserves customizations during upgrade of AR System powered
applications
- Benefit: Protects business investment in customizations
 
I like the concept, but I'm not seeing any other info on it in the
released docs.
 
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad Esser
Sent: Friday, September 10, 2010 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlays


** Were you thinking of "skins"?

Form and Application Objects Guide - "Applying skins to form views",
page 382.

Thad


On Fri, Sep 10, 2010 at 2:57 PM, Johnson, Chad - ITSD
 wrote:


One of the features touted in the new arsystem 7.6.03 was the
introduction of Overlays.  I see no reference to it in the
documentation.   If this made it into release, how does this
work?
Anyone know?

Chad Johnson
Idaho Dept. of Health and Welfare
The information contained in this email may be privileged,
confidential or otherwise protected from disclosure.  All persons are
advised that they may face penalties under state and federal law for
sharing this information with unauthorized individuals.  If you received
this email in error, please reply to the sender that you have received
this information in error.  Also, please delete this email after
replying to the sender.



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Re: Overlays

[Thad Esser]

Were you thinking of "skins"?

Form and Application Objects Guide - "Applying skins to form views", page
382.

Thad

On Fri, Sep 10, 2010 at 2:57 PM, Johnson, Chad - ITSD <
johns...@dhw.idaho.gov> wrote:

> One of the features touted in the new arsystem 7.6.03 was the
> introduction of Overlays.  I see no reference to it in the
> documentation.   If this made it into release, how does this work?
> Anyone know?
>
> Chad Johnson
> Idaho Dept. of Health and Welfare
> The information contained in this email may be privileged, confidential or
> otherwise protected from disclosure.  All persons are advised that they may
> face penalties under state and federal law for sharing this information with
> unauthorized individuals.  If you received this email in error, please reply
> to the sender that you have received this information in error.  Also,
> please delete this email after replying to the sender.
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>
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Re: Overlays

[Shellman, David]

I know you're waiting for an answer now.  However I believe one of the 
presentations at WWRUG10 is about Overlays.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Sep 10 17:57:21 2010
Subject: Overlays

One of the features touted in the new arsystem 7.6.03 was the
introduction of Overlays.  I see no reference to it in the
documentation.   If this made it into release, how does this work?
Anyone know?

Chad Johnson
Idaho Dept. of Health and Welfare
The information contained in this email may be privileged, confidential or 
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Re: diff b/w .. Incident ..problem..change

[pritch]

Do you think Demonstrations would be needed?

On Fri, 10 Sep 2010 16:39:47 -0500, Tommy Morris
 wrote:
> I wish I was going to RUG his year so we could diagram this fridge
> scenario. Sounds like it would be a great after-hours session.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard
> Sent: Friday, September 10, 2010 4:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> All this is the result of incorrect Foundation Data...
> 
> Leonard Neely
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 2:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> Sounds like tasking
> 
> Sanitation to pick up the fridge,
> EMS to pick up the person that was hit by the fridge
> The doctors who deal with all of us that have been pursuing this
> conversation all day.
> 
> Hey - if there's beer in the fridge, we might need release management to
> get it out.
> 
> 
> On Fri, 10 Sep 2010 16:46:30 -0400, "Ramey, Anne" 
> wrote:
>> Wouldn't the contact person for the incident be the next of kin of the
>> victims (I imagine they themselves won't be able to contribute much to
> the
>> report)? But the Change implementer should certainly be the person who
> has
>> the ability to stop the fridge.  The problem manager though, should that
> be
>> the City (because it's falling on the street) or the owner of the
> building
>> it's falling from?
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
>> Sent: Friday, September 10, 2010 4:43 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> But out of all of this who is the contact person? The one with the
fridge
>> or the owner of the fridge?
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
>> Sent: Friday, September 10, 2010 3:38 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> If the fridge falls on two people at once, the second person's is
> obviously
>> a duplicate incident, but if the fridge bounces and falls on a second
>> person, is that a duplicate incident as well-or just a related incident?
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of pritch
>> Sent: Friday, September 10, 2010 4:30 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> If someone is hiding in the fridge, is that an undocumented feature?
>> (friday humor from a couple months ago)!
>> 
>> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
>> wrote:
>>> And if you know where the refridgerator is falling from and who, um,
let
>> it
>>> slip, that's a known error.
>>> 
>>> Anne Ramey
>>> ***
>>> E-mail correspondence to and from this address may be subject to the
>> North
>>> Carolina Public Records Law and may be disclosed to third parties only
> by
>>> an authorized State Official.
>>> 
>>> Re: diff b/w .. Incident ..problem..change
>>> 
>>> Tommy Morris
>>> Fri, 10 Sep 2010 08:41:19 -0700
>>> 
>>> If the refrigerator is punching a hole through the earth I believe that
>>> 
>>> a Broadcast Bulletin would need to be created with a critical priority.
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> 
>>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>>> 
>>> Sent: Friday, September 10, 2010 10:34 AM
>>> 
>>> To: arslist@ARSLIST.ORG
>>> 
>>> Subject: Re: diff b/w .. Incident ..problem..change
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> **
>>> 
>>> 
>>> 
>>> I would revise that to say that a problem is if the refrigerator
>>> 
>>> repeatedly falls on others, that's a problemif it keeps falling
>>> 
>>> after it falls on the first person (through the earth into the core),
>>> 
>>> it's just a continuation of the same incident.
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> 
>>> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>>> 
>>> Sent: Friday, September 10, 2010 9:18 AM
>>> 
>>> To: arslist@ARSLI

Overlays

[Johnson, Chad - ITSD]

One of the features touted in the new arsystem 7.6.03 was the
introduction of Overlays.  I see no reference to it in the
documentation.   If this made it into release, how does this work?
Anyone know?

Chad Johnson
Idaho Dept. of Health and Welfare
The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Tommy Morris]

I wish I was going to RUG his year so we could diagram this fridge scenario. 
Sounds like it would be a great after-hours session.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard
Sent: Friday, September 10, 2010 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

All this is the result of incorrect Foundation Data...

Leonard Neely


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

Sounds like tasking

Sanitation to pick up the fridge,
EMS to pick up the person that was hit by the fridge
The doctors who deal with all of us that have been pursuing this
conversation all day.

Hey - if there's beer in the fridge, we might need release management to
get it out.


On Fri, 10 Sep 2010 16:46:30 -0400, "Ramey, Anne" 
wrote:
> Wouldn't the contact person for the incident be the next of kin of the
> victims (I imagine they themselves won't be able to contribute much to
the
> report)? But the Change implementer should certainly be the person who
has
> the ability to stop the fridge.  The problem manager though, should that
be
> the City (because it's falling on the street) or the owner of the
building
> it's falling from?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Friday, September 10, 2010 4:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> But out of all of this who is the contact person? The one with the fridge
> or the owner of the fridge?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
> Sent: Friday, September 10, 2010 3:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If the fridge falls on two people at once, the second person's is
obviously
> a duplicate incident, but if the fridge bounces and falls on a second
> person, is that a duplicate incident as well-or just a related incident?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 4:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If someone is hiding in the fridge, is that an undocumented feature?
> (friday humor from a couple months ago)!
> 
> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
> wrote:
>> And if you know where the refridgerator is falling from and who, um, let
> it
>> slip, that's a known error.
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> Re: diff b/w .. Incident ..problem..change
>> 
>> Tommy Morris
>> Fri, 10 Sep 2010 08:41:19 -0700
>> 
>> If the refrigerator is punching a hole through the earth I believe that
>> 
>> a Broadcast Bulletin would need to be created with a critical priority.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>> 
>> Sent: Friday, September 10, 2010 10:34 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> I would revise that to say that a problem is if the refrigerator
>> 
>> repeatedly falls on others, that's a problemif it keeps falling
>> 
>> after it falls on the first person (through the earth into the core),
>> 
>> it's just a continuation of the same incident.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>> 
>> Sent: Friday, September 10, 2010 9:18 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> When you are walking on the street, if a refrigerator falls on your
>> 
>> head, its an incident.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> If that refrigerator keeps falling thereafter, it kind of 

Re: diff b/w .. Incident ..problem..change

[Neely, Leonard]

All this is the result of incorrect Foundation Data...

Leonard Neely


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

Sounds like tasking

Sanitation to pick up the fridge,
EMS to pick up the person that was hit by the fridge
The doctors who deal with all of us that have been pursuing this
conversation all day.

Hey - if there's beer in the fridge, we might need release management to
get it out.


On Fri, 10 Sep 2010 16:46:30 -0400, "Ramey, Anne" 
wrote:
> Wouldn't the contact person for the incident be the next of kin of the
> victims (I imagine they themselves won't be able to contribute much to
the
> report)? But the Change implementer should certainly be the person who
has
> the ability to stop the fridge.  The problem manager though, should that
be
> the City (because it's falling on the street) or the owner of the
building
> it's falling from?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Friday, September 10, 2010 4:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> But out of all of this who is the contact person? The one with the fridge
> or the owner of the fridge?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
> Sent: Friday, September 10, 2010 3:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If the fridge falls on two people at once, the second person's is
obviously
> a duplicate incident, but if the fridge bounces and falls on a second
> person, is that a duplicate incident as well-or just a related incident?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 4:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If someone is hiding in the fridge, is that an undocumented feature?
> (friday humor from a couple months ago)!
> 
> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
> wrote:
>> And if you know where the refridgerator is falling from and who, um, let
> it
>> slip, that's a known error.
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> Re: diff b/w .. Incident ..problem..change
>> 
>> Tommy Morris
>> Fri, 10 Sep 2010 08:41:19 -0700
>> 
>> If the refrigerator is punching a hole through the earth I believe that
>> 
>> a Broadcast Bulletin would need to be created with a critical priority.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>> 
>> Sent: Friday, September 10, 2010 10:34 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> I would revise that to say that a problem is if the refrigerator
>> 
>> repeatedly falls on others, that's a problemif it keeps falling
>> 
>> after it falls on the first person (through the earth into the core),
>> 
>> it's just a continuation of the same incident.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>> 
>> Sent: Friday, September 10, 2010 9:18 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> When you are walking on the street, if a refrigerator falls on your
>> 
>> head, its an incident.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> If that refrigerator keeps falling thereafter, it kind of becomes a
>> 
>> problem :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Whatever you might do for that refrigerator not to fall in the future,
>> 
>> without risking any other casualty, is called a change.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Sorry Pavan, its Friday and that's the best example I could think
>> 
>> without posting a Friday Humor thread and yet kind of explain what the
>> 
>> differe

Re: diff b/w .. Incident ..problem..change

[pritch]

Sounds like tasking

Sanitation to pick up the fridge,
EMS to pick up the person that was hit by the fridge
The doctors who deal with all of us that have been pursuing this
conversation all day.

Hey - if there's beer in the fridge, we might need release management to
get it out.


On Fri, 10 Sep 2010 16:46:30 -0400, "Ramey, Anne" 
wrote:
> Wouldn't the contact person for the incident be the next of kin of the
> victims (I imagine they themselves won't be able to contribute much to
the
> report)? But the Change implementer should certainly be the person who
has
> the ability to stop the fridge.  The problem manager though, should that
be
> the City (because it's falling on the street) or the owner of the
building
> it's falling from?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Friday, September 10, 2010 4:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> But out of all of this who is the contact person? The one with the fridge
> or the owner of the fridge?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
> Sent: Friday, September 10, 2010 3:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If the fridge falls on two people at once, the second person's is
obviously
> a duplicate incident, but if the fridge bounces and falls on a second
> person, is that a duplicate incident as well-or just a related incident?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 4:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If someone is hiding in the fridge, is that an undocumented feature?
> (friday humor from a couple months ago)!
> 
> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
> wrote:
>> And if you know where the refridgerator is falling from and who, um, let
> it
>> slip, that's a known error.
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> Re: diff b/w .. Incident ..problem..change
>> 
>> Tommy Morris
>> Fri, 10 Sep 2010 08:41:19 -0700
>> 
>> If the refrigerator is punching a hole through the earth I believe that
>> 
>> a Broadcast Bulletin would need to be created with a critical priority.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>> 
>> Sent: Friday, September 10, 2010 10:34 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> I would revise that to say that a problem is if the refrigerator
>> 
>> repeatedly falls on others, that's a problemif it keeps falling
>> 
>> after it falls on the first person (through the earth into the core),
>> 
>> it's just a continuation of the same incident.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>> 
>> Sent: Friday, September 10, 2010 9:18 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> When you are walking on the street, if a refrigerator falls on your
>> 
>> head, its an incident.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> If that refrigerator keeps falling thereafter, it kind of becomes a
>> 
>> problem :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Whatever you might do for that refrigerator not to fall in the future,
>> 
>> without risking any other casualty, is called a change.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Sorry Pavan, its Friday and that's the best example I could think
>> 
>> without posting a Friday Humor thread and yet kind of explain what the
>> 
>> difference is between those 3 entities...
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Joe
>> 
>> 
>> 
>> 
>>
>
___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
>
__

Re: diff b/w .. Incident ..problem..change

[LJ LongWing]

And if a tree growing caused the fridge to tip over, that would be the 'root 
cause'

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

and if it hits someone on their way to root for their favorite team, it
might just be a case of the fridge hitting the fan

On Fri, 10 Sep 2010 15:43:11 -0500, Tommy Morris
 wrote:
> But out of all of this who is the contact person? The one with the fridge
> or the owner of the fridge?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
> Sent: Friday, September 10, 2010 3:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If the fridge falls on two people at once, the second person's is
obviously
> a duplicate incident, but if the fridge bounces and falls on a second
> person, is that a duplicate incident as well-or just a related incident?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 4:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If someone is hiding in the fridge, is that an undocumented feature?
> (friday humor from a couple months ago)!
> 
> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
> wrote:
>> And if you know where the refridgerator is falling from and who, um, let
> it
>> slip, that's a known error.
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> Re: diff b/w .. Incident ..problem..change
>> 
>> Tommy Morris
>> Fri, 10 Sep 2010 08:41:19 -0700
>> 
>> If the refrigerator is punching a hole through the earth I believe that
>> 
>> a Broadcast Bulletin would need to be created with a critical priority.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>> 
>> Sent: Friday, September 10, 2010 10:34 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> I would revise that to say that a problem is if the refrigerator
>> 
>> repeatedly falls on others, that's a problemif it keeps falling
>> 
>> after it falls on the first person (through the earth into the core),
>> 
>> it's just a continuation of the same incident.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>> 
>> Sent: Friday, September 10, 2010 9:18 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> When you are walking on the street, if a refrigerator falls on your
>> 
>> head, its an incident.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> If that refrigerator keeps falling thereafter, it kind of becomes a
>> 
>> problem :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Whatever you might do for that refrigerator not to fall in the future,
>> 
>> without risking any other casualty, is called a change.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Sorry Pavan, its Friday and that's the best example I could think
>> 
>> without posting a Friday Humor thread and yet kind of explain what the
>> 
>> difference is between those 3 entities...
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Joe
>> 
>> 
>> 
>> 
>>
>
___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[pritch]

and if it hits someone on their way to root for their favorite team, it
might just be a case of the fridge hitting the fan

On Fri, 10 Sep 2010 15:43:11 -0500, Tommy Morris
 wrote:
> But out of all of this who is the contact person? The one with the fridge
> or the owner of the fridge?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
> Sent: Friday, September 10, 2010 3:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If the fridge falls on two people at once, the second person's is
obviously
> a duplicate incident, but if the fridge bounces and falls on a second
> person, is that a duplicate incident as well-or just a related incident?
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Friday, September 10, 2010 4:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> If someone is hiding in the fridge, is that an undocumented feature?
> (friday humor from a couple months ago)!
> 
> On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
> wrote:
>> And if you know where the refridgerator is falling from and who, um, let
> it
>> slip, that's a known error.
>> 
>> Anne Ramey
>> ***
>> E-mail correspondence to and from this address may be subject to the
> North
>> Carolina Public Records Law and may be disclosed to third parties only
by
>> an authorized State Official.
>> 
>> Re: diff b/w .. Incident ..problem..change
>> 
>> Tommy Morris
>> Fri, 10 Sep 2010 08:41:19 -0700
>> 
>> If the refrigerator is punching a hole through the earth I believe that
>> 
>> a Broadcast Bulletin would need to be created with a critical priority.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>> 
>> Sent: Friday, September 10, 2010 10:34 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> I would revise that to say that a problem is if the refrigerator
>> 
>> repeatedly falls on others, that's a problemif it keeps falling
>> 
>> after it falls on the first person (through the earth into the core),
>> 
>> it's just a continuation of the same incident.
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> From: Action Request System discussion list(ARSList)
>> 
>> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
>> 
>> Sent: Friday, September 10, 2010 9:18 AM
>> 
>> To: arslist@ARSLIST.ORG
>> 
>> Subject: Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> **
>> 
>> 
>> 
>> When you are walking on the street, if a refrigerator falls on your
>> 
>> head, its an incident.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> If that refrigerator keeps falling thereafter, it kind of becomes a
>> 
>> problem :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Whatever you might do for that refrigerator not to fall in the future,
>> 
>> without risking any other casualty, is called a change.. :-)
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Sorry Pavan, its Friday and that's the best example I could think
>> 
>> without posting a Friday Humor thread and yet kind of explain what the
>> 
>> difference is between those 3 entities...
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Joe
>> 
>> 
>> 
>> 
>>
>
___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Ramey, Anne]

Wouldn't the contact person for the incident be the next of kin of the victims 
(I imagine they themselves won't be able to contribute much to the report)? But 
the Change implementer should certainly be the person who has the ability to 
stop the fridge.  The problem manager though, should that be the City (because 
it's falling on the street) or the owner of the building it's falling from?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, September 10, 2010 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

But out of all of this who is the contact person? The one with the fridge or 
the owner of the fridge?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, September 10, 2010 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If the fridge falls on two people at once, the second person's is obviously a 
duplicate incident, but if the fridge bounces and falls on a second person, is 
that a duplicate incident as well-or just a related incident?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If someone is hiding in the fridge, is that an undocumented feature?
(friday humor from a couple months ago)!

On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
wrote:
> And if you know where the refridgerator is falling from and who, um, let
it
> slip, that's a known error.
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> Re: diff b/w .. Incident ..problem..change
> 
> Tommy Morris
> Fri, 10 Sep 2010 08:41:19 -0700
> 
> If the refrigerator is punching a hole through the earth I believe that
> 
> a Broadcast Bulletin would need to be created with a critical priority.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> 
> Sent: Friday, September 10, 2010 10:34 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> I would revise that to say that a problem is if the refrigerator
> 
> repeatedly falls on others, that's a problemif it keeps falling
> 
> after it falls on the first person (through the earth into the core),
> 
> it's just a continuation of the same incident.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> 
> Sent: Friday, September 10, 2010 9:18 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> When you are walking on the street, if a refrigerator falls on your
> 
> head, its an incident.. :-)
> 
> 
> 
> 
> 
> 
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
> 
> problem :-)
> 
> 
> 
> 
> 
> 
> 
> Whatever you might do for that refrigerator not to fall in the future,
> 
> without risking any other casualty, is called a change.. :-)
> 
> 
> 
> 
> 
> 
> 
> Sorry Pavan, its Friday and that's the best example I could think
> 
> without posting a Friday Humor thread and yet kind of explain what the
> 
> difference is between those 3 entities...
> 
> 
> 
> 
> 
> 
> 
> Joe
> 
> 
> 
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Tommy Morris]

But out of all of this who is the contact person? The one with the fridge or 
the owner of the fridge?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, September 10, 2010 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If the fridge falls on two people at once, the second person's is obviously a 
duplicate incident, but if the fridge bounces and falls on a second person, is 
that a duplicate incident as well-or just a related incident?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If someone is hiding in the fridge, is that an undocumented feature?
(friday humor from a couple months ago)!

On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
wrote:
> And if you know where the refridgerator is falling from and who, um, let
it
> slip, that's a known error.
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> Re: diff b/w .. Incident ..problem..change
> 
> Tommy Morris
> Fri, 10 Sep 2010 08:41:19 -0700
> 
> If the refrigerator is punching a hole through the earth I believe that
> 
> a Broadcast Bulletin would need to be created with a critical priority.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> 
> Sent: Friday, September 10, 2010 10:34 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> I would revise that to say that a problem is if the refrigerator
> 
> repeatedly falls on others, that's a problemif it keeps falling
> 
> after it falls on the first person (through the earth into the core),
> 
> it's just a continuation of the same incident.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> 
> Sent: Friday, September 10, 2010 9:18 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> When you are walking on the street, if a refrigerator falls on your
> 
> head, its an incident.. :-)
> 
> 
> 
> 
> 
> 
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
> 
> problem :-)
> 
> 
> 
> 
> 
> 
> 
> Whatever you might do for that refrigerator not to fall in the future,
> 
> without risking any other casualty, is called a change.. :-)
> 
> 
> 
> 
> 
> 
> 
> Sorry Pavan, its Friday and that's the best example I could think
> 
> without posting a Friday Humor thread and yet kind of explain what the
> 
> difference is between those 3 entities...
> 
> 
> 
> 
> 
> 
> 
> Joe
> 
> 
> 
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Tommy Morris]

If it bounces twice and hits tow additional people that is a recurring Incident 
and a template should be created to make the documentation easier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday, September 10, 2010 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If the fridge falls on two people at once, the second person's is obviously a 
duplicate incident, but if the fridge bounces and falls on a second person, is 
that a duplicate incident as well-or just a related incident?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If someone is hiding in the fridge, is that an undocumented feature?
(friday humor from a couple months ago)!

On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
wrote:
> And if you know where the refridgerator is falling from and who, um, let
it
> slip, that's a known error.
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> Re: diff b/w .. Incident ..problem..change
> 
> Tommy Morris
> Fri, 10 Sep 2010 08:41:19 -0700
> 
> If the refrigerator is punching a hole through the earth I believe that
> 
> a Broadcast Bulletin would need to be created with a critical priority.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> 
> Sent: Friday, September 10, 2010 10:34 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> I would revise that to say that a problem is if the refrigerator
> 
> repeatedly falls on others, that's a problemif it keeps falling
> 
> after it falls on the first person (through the earth into the core),
> 
> it's just a continuation of the same incident.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> 
> Sent: Friday, September 10, 2010 9:18 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> When you are walking on the street, if a refrigerator falls on your
> 
> head, its an incident.. :-)
> 
> 
> 
> 
> 
> 
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
> 
> problem :-)
> 
> 
> 
> 
> 
> 
> 
> Whatever you might do for that refrigerator not to fall in the future,
> 
> without risking any other casualty, is called a change.. :-)
> 
> 
> 
> 
> 
> 
> 
> Sorry Pavan, its Friday and that's the best example I could think
> 
> without posting a Friday Humor thread and yet kind of explain what the
> 
> difference is between those 3 entities...
> 
> 
> 
> 
> 
> 
> 
> Joe
> 
> 
> 
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Ramey, Anne]

If the fridge falls on two people at once, the second person's is obviously a 
duplicate incident, but if the fridge bounces and falls on a second person, is 
that a duplicate incident as well-or just a related incident?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pritch
Sent: Friday, September 10, 2010 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

If someone is hiding in the fridge, is that an undocumented feature?
(friday humor from a couple months ago)!

On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
wrote:
> And if you know where the refridgerator is falling from and who, um, let
it
> slip, that's a known error.
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> Re: diff b/w .. Incident ..problem..change
> 
> Tommy Morris
> Fri, 10 Sep 2010 08:41:19 -0700
> 
> If the refrigerator is punching a hole through the earth I believe that
> 
> a Broadcast Bulletin would need to be created with a critical priority.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> 
> Sent: Friday, September 10, 2010 10:34 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> I would revise that to say that a problem is if the refrigerator
> 
> repeatedly falls on others, that's a problemif it keeps falling
> 
> after it falls on the first person (through the earth into the core),
> 
> it's just a continuation of the same incident.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> 
> Sent: Friday, September 10, 2010 9:18 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> When you are walking on the street, if a refrigerator falls on your
> 
> head, its an incident.. :-)
> 
> 
> 
> 
> 
> 
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
> 
> problem :-)
> 
> 
> 
> 
> 
> 
> 
> Whatever you might do for that refrigerator not to fall in the future,
> 
> without risking any other casualty, is called a change.. :-)
> 
> 
> 
> 
> 
> 
> 
> Sorry Pavan, its Friday and that's the best example I could think
> 
> without posting a Friday Humor thread and yet kind of explain what the
> 
> difference is between those 3 entities...
> 
> 
> 
> 
> 
> 
> 
> Joe
> 
> 
> 
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[pritch]

If someone is hiding in the fridge, is that an undocumented feature?
(friday humor from a couple months ago)!

On Fri, 10 Sep 2010 16:22:21 -0400, "Ramey, Anne" 
wrote:
> And if you know where the refridgerator is falling from and who, um, let
it
> slip, that's a known error.
> 
> Anne Ramey
> ***
> E-mail correspondence to and from this address may be subject to the
North
> Carolina Public Records Law and may be disclosed to third parties only by
> an authorized State Official.
> 
> Re: diff b/w .. Incident ..problem..change
> 
> Tommy Morris
> Fri, 10 Sep 2010 08:41:19 -0700
> 
> If the refrigerator is punching a hole through the earth I believe that
> 
> a Broadcast Bulletin would need to be created with a critical priority.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> 
> Sent: Friday, September 10, 2010 10:34 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> I would revise that to say that a problem is if the refrigerator
> 
> repeatedly falls on others, that's a problemif it keeps falling
> 
> after it falls on the first person (through the earth into the core),
> 
> it's just a continuation of the same incident.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> 
> Sent: Friday, September 10, 2010 9:18 AM
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> 
> 
> **
> 
> 
> 
> When you are walking on the street, if a refrigerator falls on your
> 
> head, its an incident.. :-)
> 
> 
> 
> 
> 
> 
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
> 
> problem :-)
> 
> 
> 
> 
> 
> 
> 
> Whatever you might do for that refrigerator not to fall in the future,
> 
> without risking any other casualty, is called a change.. :-)
> 
> 
> 
> 
> 
> 
> 
> Sorry Pavan, its Friday and that's the best example I could think
> 
> without posting a Friday Humor thread and yet kind of explain what the
> 
> difference is between those 3 entities...
> 
> 
> 
> 
> 
> 
> 
> Joe
> 
> 
> 
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Ramey, Anne]

And if you know where the refridgerator is falling from and who, um, let it 
slip, that's a known error.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

Re: diff b/w .. Incident ..problem..change

Tommy Morris
Fri, 10 Sep 2010 08:41:19 -0700

If the refrigerator is punching a hole through the earth I believe that

a Broadcast Bulletin would need to be created with a critical priority.







From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing

Sent: Friday, September 10, 2010 10:34 AM

To: arslist@ARSLIST.ORG

Subject: Re: diff b/w .. Incident ..problem..change







**



I would revise that to say that a problem is if the refrigerator

repeatedly falls on others, that's a problemif it keeps falling

after it falls on the first person (through the earth into the core),

it's just a continuation of the same incident.







From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza

Sent: Friday, September 10, 2010 9:18 AM

To: arslist@ARSLIST.ORG

Subject: Re: diff b/w .. Incident ..problem..change







**



When you are walking on the street, if a refrigerator falls on your

head, its an incident.. :-)







If that refrigerator keeps falling thereafter, it kind of becomes a

problem :-)







Whatever you might do for that refrigerator not to fall in the future,

without risking any other casualty, is called a change.. :-)







Sorry Pavan, its Friday and that's the best example I could think

without posting a Friday Humor thread and yet kind of explain what the

difference is between those 3 entities...







Joe




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Re: Unable to create cvs file on mid-tier

[Wallace, Kelvin]

Isn't CVS the pharmacy?  Should it be .csv?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of D Dussie
Sent: Friday, September 10, 2010 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Unable to create cvs file on mid-tier

 

** 

Is/has anyone experiencing this issue of being unable to create an cvs
report from the mid-tier. Can you help with a solution?


Getting: Report Error: Fail to perform action.

On the Reports Forms,
- Selecting a report format 
- Setting
Destination = File
Override Query Format in Report? No
Report Format = CVS
Character Encoding = windows-1252
On running this report
Dialog box Report File Name = Report.cvs (default)
- OK
- On screen report appears as well as the Report Error above.

Seems it cannot preform the to-file action. 

This had worked initially.

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Re: CI Viewer won't work after mid-tier upgrade--Solved

[Ramey, Anne]

Thank you for your responses.  Something is wrong with my email system and I'm 
not able to receive messages from ARS list at the moment, but I did find a 
current archive and saw your suggestions.  It turns out the key was that 
Mid-tier 7.5 does not support the 2.1 CMDB libraries.  We had to provide it 
with the 7.5 Atrium libraries (even though it was the 2.1 CI Viewer & CMDB) and 
then it worked OK.  We found this out through a KB article.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Ramey, Anne
Sent: Thursday, September 09, 2010 11:16 AM
To: 'arslist@ARSLIST.ORG'
Subject: CI Viewer won't work after mid-tier upgrade

I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI 
Viewer isn't working:
The CI Relationship Viewer could not open because the specified root CI does 
not exist.
namespace = BMC.CORE
classname = BMC_ComputerSystem
datasetid = BMC.ASSET
instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3

I've triple checked that the assets are there and fine.

ARS 7.1 p 11
CMDB 2.1 p4
Mid-tier 7.5 p4
ITSM 7.0.03 p 9
On Linux with remote Oracle 10g RAC

The compatibility document seems to indicate this should work, and it seems to 
work for all the ITSM features.  Has anyone else seen this?  Is it an 
incompatibility?  Do I have to go back to a 7.1 mid-tier?

Anne Ramey
***
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Re: diff b/w .. Incident ..problem..change

[Herb Partlow]

Ah. Good Friday humor 

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 1:01 PM, Richard Copits  wrote:

> **
> An incident is when the refrigerator falls from a windows…
> 
> A problem is when it falls on your boss or girlfriend….
> 
> A change is what will happen when they find out it was you that let it slip….
> 
>  
> 
>  
> 
> SELECT * FROM User WHERE Clue > 0
> 
> 0 rows returned
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
>  
> 
> **
> 
> That is true.. Problem is usually something that has more of a global effect, 
> effecting more than just 1 person. A single persons problem even if it is the 
> same problem each time is generally treated as an incident, unless there is a 
> genuine reason for it to be classified as a problem..
> 
>  
> 
> And most problems are generally addressed by a change..
> 
>  
> 
> Even while writing this email I noticed Ben posted a wiki link that should 
> give the proper definitions of the 3 entities..
> 
>  
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing
> Sent: Friday, September 10, 2010 11:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> **
> 
> I would revise that to say that a problem is if the refrigerator repeatedly 
> falls on others, that’s a problem….if it keeps falling after it falls on the 
> first person (through the earth into the core), it’s just a continuation of 
> the same incident.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 9:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
>  
> 
> **
> 
> When you are walking on the street, if a refrigerator falls on your head, its 
> an incident.. :-)
> 
>  
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a problem 
> :-)
> 
>  
> 
> Whatever you might do for that refrigerator not to fall in the future, 
> without risking any other casualty, is called a change.. :-)
> 
>  
> 
> Sorry Pavan, its Friday and that's the best example I could think without 
> posting a Friday Humor thread and yet kind of explain what the difference is 
> between those 3 entities...
> 
>  
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
> Sent: Friday, September 10, 2010 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: diff b/w .. Incident ..problem..change
> 
> **
> 
> Hi All, Can any please let me know the diff b/w Incident, Problem and Change??
> 
>  
> 
> Thanks & Regards,
> 
> Pavan Kumar
> 
>  
> 
> CONFIDENTIALITY CAUTION/DISCLAIMER
> Transmission of this email is intended only for the person or entity to which 
> it is addressed and may contain confidential and/or privileged material. Any 
> action in reliance upon this information by the person or entity other than 
> the intended recipient is prohibited and would be at their risk and 
> responsibility. While Adea takes adequate protection against viruses, neither 
> the sender of this mail nor Adea accepts any responsibility or liability for 
> interception, corruption, delay or any virus introduced by this e-mail or any 
> attachment. If you are not the intended recipient or if you have received 
> this in error, please delete this email with attachments, if any, and inform 
> the sender. Thank you for your understanding and co-operation
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> Portions of this message may be confidential under an exemption to Ohio's 
> public records law or under a legal privilege. If you have received this 
> message in error or due to an unauthorized transmission or interception, 
> please delete all copies from your system without disclosing, copying, or 
> transmitting this message.
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: diff b/w .. Incident ..problem..change

[Richard Copits]

An incident is when the refrigerator falls from a windows...
A problem is when it falls on your boss or girlfriend
A change is what will happen when they find out it was you that let it slip


SELECT * FROM User WHERE Clue > 0
0 rows returned

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

**
That is true.. Problem is usually something that has more of a global effect, 
effecting more than just 1 person. A single persons problem even if it is the 
same problem each time is generally treated as an incident, unless there is a 
genuine reason for it to be classified as a problem..

And most problems are generally addressed by a change..

Even while writing this email I noticed Ben posted a wiki link that should give 
the proper definitions of the 3 entities..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of LJ LongWing
Sent: Friday, September 10, 2010 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
**
I would revise that to say that a problem is if the refrigerator repeatedly 
falls on others, that's a problemif it keeps falling after it falls on the 
first person (through the earth into the core), it's just a continuation of the 
same incident.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

**
When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)

If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)

Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)

Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change
**
Hi All, Can any please let me know the diff b/w Incident, Problem and Change??

Thanks & Regards,
Pavan Kumar


CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
action in reliance upon this information by the person or entity other than the 
intended recipient is prohibited and would be at their risk and responsibility. 
While Adea takes adequate protection against viruses, neither the sender of 
this mail nor Adea accepts any responsibility or liability for interception, 
corruption, delay or any virus introduced by this e-mail or any attachment. If 
you are not the intended recipient or if you have received this in error, 
please delete this email with attachments, if any, and inform the sender. Thank 
you for your understanding and co-operation
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Unable to create cvs file on mid-tier

[D Dussie]

 
Is/has anyone experiencing this issue of being unable to create an cvs report 
from the mid-tier. Can you help with a solution?




Getting: Report Error: Fail to perform action.

On the Reports Forms,
- Selecting a report format 
- Setting
Destination = File
Override Query Format in Report? No
Report Format = CVS
Character Encoding = windows-1252
On running this report
Dialog box Report File Name = Report.cvs (default)
- OK
- On screen report appears as well as the Report Error above.

Seems it cannot preform the to-file action. 

This had worked initially.

 
 
 


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Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

[pritch]

Depending on how it's implemented, it could open up some challenges with
section 508 compliance.

On Fri, 10 Sep 2010 13:35:01 -0400, "Reiser, John J"
 wrote:
> Joe,
> Couldn't you build a few small .html files with embedded audio files and
> run the appropriate one in a Data Visualization field?
> I tried something once with a view field and a .wav file welcoming you to
> the Helpdesk home page. They made me turn it off that afternoon.
> 
> 
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
by
> me
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 12:00 PM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change
> 
> **
> Wouldn't it be cool if you could have voice recorded bulletins in Remedy?
I
> wonder if it is possible by using an audio file or video file as an
> attachment, and somehow calling a media device such as quick time, and
> playing that audio file or video file with the "Refrigerator falling from
> the sky" alert!
> 
> That would make for a very cool multi-media like home page..
> 
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
> Sent: Friday, September 10, 2010 11:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> **
> If the refrigerator is punching a hole through the earth I believe that a
> Broadcast Bulletin would need to be created with a critical priority.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Friday, September 10, 2010 10:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> **
> I would revise that to say that a problem is if the refrigerator
repeatedly
> falls on others, that's a problemif it keeps falling after it falls
on
> the first person (through the earth into the core), it's just a
> continuation of the same incident.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 9:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> **
> When you are walking on the street, if a refrigerator falls on your head,
> its an incident.. :-)
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
problem
> :-)
> 
> Whatever you might do for that refrigerator not to fall in the future,
> without risking any other casualty, is called a change.. :-)
> 
> Sorry Pavan, its Friday and that's the best example I could think without
> posting a Friday Humor thread and yet kind of explain what the difference
> is between those 3 entities...
> 
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
> Sent: Friday, September 10, 2010 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: diff b/w .. Incident ..problem..change
> **
> Hi All, Can any please let me know the diff b/w Incident, Problem and
> Change??
> 
> Thanks & Regards,
> Pavan Kumar
> 
> 
> CONFIDENTIALITY CAUTION/DISCLAIMER
> Transmission of this email is intended only for the person or entity to
> which it is addressed and may contain confidential and/or privileged
> material. Any action in reliance upon this information by the person or
> entity other than the intended recipient is prohibited and would be at
> their risk and responsibility. While Adea takes adequate protection
against
> viruses, neither the sender of this mail nor Adea accepts any
> responsibility or liability for interception, corruption, delay or any
> virus introduced by this e-mail or any attachment. If you are not the
> intended recipient or if you have received this in error, please delete
> this email with attachments, if any, and inform the sender. Thank you for
> your understanding and co-operation
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
>
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Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

[Reiser, John J]

Joe,
Couldn't you build a few small .html files with embedded audio files and run 
the appropriate one in a Data Visualization field?
I tried something once with a view field and a .wav file welcoming you to the 
Helpdesk home page. They made me turn it off that afternoon.


---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 12:00 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change

**
Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I 
wonder if it is possible by using an audio file or video file as an attachment, 
and somehow calling a media device such as quick time, and playing that audio 
file or video file with the "Refrigerator falling from the sky" alert!

That would make for a very cool multi-media like home page..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
Sent: Friday, September 10, 2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
**
If the refrigerator is punching a hole through the earth I believe that a 
Broadcast Bulletin would need to be created with a critical priority.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, September 10, 2010 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

**
I would revise that to say that a problem is if the refrigerator repeatedly 
falls on others, that's a problemif it keeps falling after it falls on the 
first person (through the earth into the core), it's just a continuation of the 
same incident.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

**
When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)

If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)

Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)

Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change
**
Hi All, Can any please let me know the diff b/w Incident, Problem and Change??

Thanks & Regards,
Pavan Kumar


CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
action in reliance upon this information by the person or entity other than the 
intended recipient is prohibited and would be at their risk and responsibility. 
While Adea takes adequate protection against viruses, neither the sender of 
this mail nor Adea accepts any responsibility or liability for interception, 
corruption, delay or any virus introduced by this e-mail or any attachment. If 
you are not the intended recipient or if you have received this in error, 
please delete this email with attachments, if any, and inform the sender. Thank 
you for your understanding and co-operation
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Unsubscribe

[Tommy Morris]

Problem or Incident?

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Herb Partlow
Sent: Friday, September 10, 2010 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

 

** 

 

Arslist reaching out to everyone

Whether you want it or not LOL

 

Sorry Keith

Could not resist

Herb Partlow

IB Technical Consulting

O- 408.253.0344

F - 408.253.0344

C - 408.309.5316

"Sent from iPhone"


On Sep 10, 2010, at 9:20 AM, "Mitchell, Keith"  wrote:

** 

I did not even subscribe to this list's



From: Action Request System discussion list(ARSList) 
 
To: arslist@ARSLIST.ORG  
Sent: Fri Sep 10 11:16:45 2010
Subject: Re: Unsubscribe 

Should be just once Keith 

If you are just unscribing because

of all the emails. You can change your

profile to digest mode, which would be

one email with all the day's postings

Herb Partlow

IB Technical Consulting

O- 408.253.0344

F - 408.253.0344

C - 408.309.5316

"Sent from iPhone"


On Sep 10, 2010, at 9:07 AM, "Mitchell, Keith"  
wrote:

How often do I have to send unsubscribe to stop getting 20 / 30 
unwanted email's filling up my in box.?



From: Action Request System discussion list(ARSList) 
 
To: arslist@ARSLIST.ORG  
Sent: Fri Sep 10 10:51:07 2010
Subject: Re: diff b/w .. Incident ..problem..change 

** 
True Joe,  but it would not be in terms that makes us laugh as 
much and simple and easy to understand.
I've forwared your email to my manager...


Thank you so much for the good laugh at the end of a tough week 
(trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES)

Pascale





jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG

09/10/2010 08:20 AM

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG

cc


Subject

Re: diff b/w .. Incident ..problem..change

 






** 
When you are walking on the street, if a refrigerator falls on 
your head, its an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of 
becomes a problem :-)
 
Whatever you might do for that refrigerator not to fall in the 
future, without risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could 
think without posting a Friday Humor thread and yet kind of explain what the 
difference is between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 
Hi All, Can any please let me know the diff b/w Incident, 
Problem and Change??
 
Thanks & Regards, 
Pavan Kumar

 



CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or 
entity to which it is addressed and may contain confidential and/or privileged 
material. Any action in reliance upon this information by the person or entity 
other than the intended recipient is prohibited and would be at their risk and 
responsibility. While Adea takes adequate protection against viruses, neither 
the sender of this mail nor Adea accepts any responsibility or liability for 
interception, corruption, delay or any virus introduced by this e-mail or any 
attachment. If you are not the intended recipient or if you have received this 
in error, please delete this email with attachments, if any, and inform the 
sender. Thank you for your understanding and co-operation
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

If you are not the intended addressee, please inform us 
immediately that you have received this e-mail in error, and delete it. We 
thank you for your cooperation. 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Re: Unsubscribe

[LJ LongWing]

You may be subscribed through a distribution list then….in that case, you can’t 
‘personally’ unsubscribe….you would need to figure out which distro you are 
getting it through and talk to that administrator.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mitchell, Keith
Sent: Friday, September 10, 2010 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

 

** 

I did not even subscribe to this list's

  _  

From: Action Request System discussion list(ARSList) 
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Re: Unsubscribe

[Herb Partlow]

Arslist reaching out to everyone
Whether you want it or not LOL

Sorry Keith
Could not resist

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 9:20 AM, "Mitchell, Keith"  wrote:

> **
> I did not even subscribe to this list's
> 
> From: Action Request System discussion list(ARSList)  
> To: arslist@ARSLIST.ORG  
> Sent: Fri Sep 10 11:16:45 2010
> Subject: Re: Unsubscribe 
> Should be just once Keith 
> If you are just unscribing because
> of all the emails. You can change your
> profile to digest mode, which would be
> one email with all the day's postings
> 
> Herb Partlow
> IB Technical Consulting
> O- 408.253.0344
> F - 408.253.0344
> C - 408.309.5316
> "Sent from iPhone"
> 
> On Sep 10, 2010, at 9:07 AM, "Mitchell, Keith"  wrote:
> 
>> How often do I have to send unsubscribe to stop getting 20 / 30 unwanted 
>> email's filling up my in box.?
>> 
>> From: Action Request System discussion list(ARSList)  
>> To: arslist@ARSLIST.ORG  
>> Sent: Fri Sep 10 10:51:07 2010
>> Subject: Re: diff b/w .. Incident ..problem..change 
>> ** 
>> True Joe,  but it would not be in terms that makes us laugh as much and 
>> simple and easy to understand.
>> I've forwared your email to my manager...
>> 
>> 
>> Thank you so much for the good laugh at the end of a tough week (trying to 
>> upgrade 9 servers from 7.0.01 to 7.5...YIKES)
>> 
>> Pascale
>> 
>> 
>> 
>> 
>> jdso...@shyle.net 
>> Sent by: arslist@ARSLIST.ORG
>> 09/10/2010 08:20 AM
>> 
>> Please respond to
>> arslist@ARSLIST.ORG
>> 
>> To
>> arslist@ARSLIST.ORG
>> cc
>> Subject
>> Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> ** 
>> When you are walking on the street, if a refrigerator falls on your head, 
>> its an incident.. :-)
>>  
>> If that refrigerator keeps falling thereafter, it kind of becomes a problem 
>> :-)
>>  
>> Whatever you might do for that refrigerator not to fall in the future, 
>> without risking any other casualty, is called a change.. :-)
>>  
>> Sorry Pavan, its Friday and that's the best example I could think without 
>> posting a Friday Humor thread and yet kind of explain what the difference is 
>> between those 3 entities...
>>  
>> Joe
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
>> Sent: Friday, September 10, 2010 11:09 AM
>> To: arslist@ARSLIST.ORG
>> Subject: diff b/w .. Incident ..problem..change
>> 
>> ** 
>> Hi All, Can any please let me know the diff b/w Incident, Problem and 
>> Change??
>>  
>> Thanks & Regards, 
>> Pavan Kumar
>> 
>> 
>> CONFIDENTIALITY CAUTION/DISCLAIMER
>> Transmission of this email is intended only for the person or entity to 
>> which it is addressed and may contain confidential and/or privileged 
>> material. Any action in reliance upon this information by the person or 
>> entity other than the intended recipient is prohibited and would be at their 
>> risk and responsibility. While Adea takes adequate protection against 
>> viruses, neither the sender of this mail nor Adea accepts any responsibility 
>> or liability for interception, corruption, delay or any virus introduced by 
>> this e-mail or any attachment. If you are not the intended recipient or if 
>> you have received this in error, please delete this email with attachments, 
>> if any, and inform the sender. Thank you for your understanding and 
>> co-operation
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>> 
>> If you are not the intended addressee, please inform us immediately that you 
>> have received this e-mail in error, and delete it. We thank you for your 
>> cooperation. 
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: diff b/w .. Incident ..problem..change

[LJ LongWing]

Pascale,

I upgraded 10 of them last month..god speed.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Friday, September 10, 2010 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 
True Joe,  but it would not be in terms that makes us laugh as much and
simple and easy to understand.
I've forwared your email to my manager...


Thank you so much for the good laugh at the end of a tough week (trying to
upgrade 9 servers from 7.0.01 to 7.5...YIKES)

Pascale






jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG

09/10/2010 08:20 AM


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG


cc



Subject

Re: diff b/w .. Incident ..problem..change

 






** 
When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of becomes a problem
:-)
 
Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 
Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??
 
Thanks & Regards, 
Pavan Kumar

 

  _  

CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any action in reliance upon this information by the person or
entity other than the intended recipient is prohibited and would be at their
risk and responsibility. While Adea takes adequate protection against
viruses, neither the sender of this mail nor Adea accepts any responsibility
or liability for interception, corruption, delay or any virus introduced by
this e-mail or any attachment. If you are not the intended recipient or if
you have received this in error, please delete this email with attachments,
if any, and inform the sender. Thank you for your understanding and
co-operation
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

If you are not the intended addressee, please inform us immediately that you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 
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Contractor requirement - Phoenix AZ

[Drake, David]

Interviewing for a contract/FT position with Wipro Technologies as
related to our client here in Phoenix AZ.  If interested, please contact
me via the email address given below.  Thank you

The candidate must have at least 6 - 8 years of directly related,
demonstrable experience in software development and/or system
integration and at least 2 - 3 years of consulting experience

Key skills required: (in the order of priority)
*   Expertise with implementing BMC Remedy ITSM v7, specifically
Service Desk, Change Management, Asset Management and SLM
*   Experience developing BMC ITSM in Windows environment is
mandatory and experience in a Unix environment is highly desirable
*   General understanding of, and ability to integrate to, Oracle or
SQL databases is mandatory; exposure to Sybase and DB2 advantageous
*   Capability to create system integrations utilizing web services,
APIs, Java, C, etc. extremely beneficial
*   Must be well versed in IT Service Management.
*   Must be able to work in high stress, rapid pace environment. 
*   Must be able to work in geographically dispersed customer and
project teams


Skills:
*   Customer consulting
*   Software development and/or systems integration
*   3 - 4 years of experience with BMC ITSM suite mandatory,
including Remedy V7
*   General competence in database management and integration is
important
*   Knowledge of integrating diverse software applications into
single system is highly desirable
*   Written and verbal communication skills are very important


David Drake
Sr. Remedy Developer
Enterprise Technology - ITSM
david.dr...@schwab.com 
 
charles SCHWAB 
Warning:  All e-mail sent to or from this address will be received or
otherwise recorded by Charles Schwab Corporation e-mail system and is
subject to archival, monitoring or review by, and/or disclosure by
someone other than the recipient.



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Re: Unsubscribe

[Mitchell, Keith]

** 

I did not even subscribe to this list's



From: Action Request System discussion list(ARSList)  
To: arslist@ARSLIST.ORG  
Sent: Fri Sep 10 11:16:45 2010
Subject: Re: Unsubscribe 


Should be just once Keith 
If you are just unscribing because
of all the emails. You can change your
profile to digest mode, which would be
one email with all the day's postings

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 9:07 AM, "Mitchell, Keith"  wrote:



How often do I have to send unsubscribe to stop getting 20 / 30 
unwanted email's filling up my in box.?





From: Action Request System discussion list(ARSList) 
 
To: arslist@ARSLIST.ORG  
Sent: Fri Sep 10 10:51:07 2010
Subject: Re: diff b/w .. Incident ..problem..change 




** 
True Joe,  but it would not be in terms that makes us laugh as much and 
simple and easy to understand.
I've forwared your email to my manager...


Thank you so much for the good laugh at the end of a tough week (trying 
to upgrade 9 servers from 7.0.01 to 7.5...YIKES)

Pascale





jdso...@shyle.net 
Sent by:  arslist@ARSLIST.ORG

09/10/2010 08:20 AM

Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG 
cc

Subject
Re: diff b/w .. Incident ..problem..change  






** 
When you are walking on the street, if a refrigerator falls on your 
head, its an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of becomes a 
problem :-)
 
Whatever you might do for that refrigerator not to fall in the future, 
without risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could think 
without posting a Friday Humor thread and yet kind of explain what the 
difference is between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To:  arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 
Hi All, Can any please let me know the diff b/w Incident, Problem and 
Change??
 
Thanks & Regards, 
Pavan Kumar






CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to 
which it is addressed and may contain confidential and/or privileged material. 
Any action in reliance upon this information by the person or entity other than 
the intended recipient is prohibited and would be at their risk and 
responsibility. While Adea takes adequate protection against viruses, neither 
the sender of this mail nor Adea accepts any responsibility or liability for 
interception, corruption, delay or any virus introduced by this e-mail or any 
attachment. If you are not the intended recipient or if you have received this 
in error, please delete this email with attachments, if any, and inform the 
sender. Thank you for your understanding and co-operation
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

If you are not the intended addressee, please inform us immediately 
that you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Re: Unsubscribe

[Herb Partlow]

Should be just once Keith 
If you are just unscribing because
of all the emails. You can change your
profile to digest mode, which would be
one email with all the day's postings

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 9:07 AM, "Mitchell, Keith"  wrote:

> How often do I have to send unsubscribe to stop getting 20 / 30 unwanted 
> email's filling up my in box.?
> 
> From: Action Request System discussion list(ARSList)  
> To: arslist@ARSLIST.ORG  
> Sent: Fri Sep 10 10:51:07 2010
> Subject: Re: diff b/w .. Incident ..problem..change 
> ** 
> True Joe,  but it would not be in terms that makes us laugh as much and 
> simple and easy to understand.
> I've forwared your email to my manager...
> 
> 
> Thank you so much for the good laugh at the end of a tough week (trying to 
> upgrade 9 servers from 7.0.01 to 7.5...YIKES)
> 
> Pascale
> 
> 
> 
> 
> jdso...@shyle.net 
> Sent by: arslist@ARSLIST.ORG
> 09/10/2010 08:20 AM
> 
> Please respond to
> arslist@ARSLIST.ORG
> 
> To
> arslist@ARSLIST.ORG
> cc
> Subject
> Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> ** 
> When you are walking on the street, if a refrigerator falls on your head, its 
> an incident.. :-)
>  
> If that refrigerator keeps falling thereafter, it kind of becomes a problem 
> :-)
>  
> Whatever you might do for that refrigerator not to fall in the future, 
> without risking any other casualty, is called a change.. :-)
>  
> Sorry Pavan, its Friday and that's the best example I could think without 
> posting a Friday Humor thread and yet kind of explain what the difference is 
> between those 3 entities...
>  
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
> Sent: Friday, September 10, 2010 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: diff b/w .. Incident ..problem..change
> 
> ** 
> Hi All, Can any please let me know the diff b/w Incident, Problem and Change??
>  
> Thanks & Regards, 
> Pavan Kumar
> 
> 
> CONFIDENTIALITY CAUTION/DISCLAIMER
> Transmission of this email is intended only for the person or entity to which 
> it is addressed and may contain confidential and/or privileged material. Any 
> action in reliance upon this information by the person or entity other than 
> the intended recipient is prohibited and would be at their risk and 
> responsibility. While Adea takes adequate protection against viruses, neither 
> the sender of this mail nor Adea accepts any responsibility or liability for 
> interception, corruption, delay or any virus introduced by this e-mail or any 
> attachment. If you are not the intended recipient or if you have received 
> this in error, please delete this email with attachments, if any, and inform 
> the sender. Thank you for your understanding and co-operation
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> 
> If you are not the intended addressee, please inform us immediately that you 
> have received this e-mail in error, and delete it. We thank you for your 
> cooperation. 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Unsubscribe

[Mitchell, Keith]

How often do I have to send unsubscribe to stop getting 20 / 30 unwanted 
email's filling up my in box.?



From: Action Request System discussion list(ARSList)  
To: arslist@ARSLIST.ORG  
Sent: Fri Sep 10 10:51:07 2010
Subject: Re: diff b/w .. Incident ..problem..change 


** 
True Joe,  but it would not be in terms that makes us laugh as much and simple 
and easy to understand.
I've forwared your email to my manager...


Thank you so much for the good laugh at the end of a tough week (trying to 
upgrade 9 servers from 7.0.01 to 7.5...YIKES)

Pascale





jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG

09/10/2010 08:20 AM
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG
cc
Subject
Re: diff b/w .. Incident ..problem..change






** 
When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)
 
Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 
Hi All, Can any please let me know the diff b/w Incident, Problem and Change??
 
Thanks & Regards, 
Pavan Kumar





CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
action in reliance upon this information by the person or entity other than the 
intended recipient is prohibited and would be at their risk and responsibility. 
While Adea takes adequate protection against viruses, neither the sender of 
this mail nor Adea accepts any responsibility or liability for interception, 
corruption, delay or any virus introduced by this e-mail or any attachment. If 
you are not the intended recipient or if you have received this in error, 
please delete this email with attachments, if any, and inform the sender. Thank 
you for your understanding and co-operation
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation. 
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

Re: diff b/w .. Incident ..problem..change

[LJ LongWing]

LOL, I'm glad it's Friday..

 

Then, if this is in fact an occurrence, I think the Refrigerator
manufacturer might want to go into the drilling business.kuz that's one
awesome appliance

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, September 10, 2010 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

If the refrigerator is punching a hole through the earth I believe that a
Broadcast Bulletin would need to be created with a critical priority.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, September 10, 2010 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

I would revise that to say that a problem is if the refrigerator repeatedly
falls on others, that's a problem..if it keeps falling after it falls on the
first person (through the earth into the core), it's just a continuation of
the same incident.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)

 

If that refrigerator keeps falling thereafter, it kind of becomes a problem
:-)

 

Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)

 

Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 

Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??

 

Thanks & Regards, 

Pavan Kumar

 

  _  

CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any action in reliance upon this information by the person or
entity other than the intended recipient is prohibited and would be at their
risk and responsibility. While Adea takes adequate protection against
viruses, neither the sender of this mail nor Adea accepts any responsibility
or liability for interception, corruption, delay or any virus introduced by
this e-mail or any attachment. If you are not the intended recipient or if
you have received this in error, please delete this email with attachments,
if any, and inform the sender. Thank you for your understanding and
co-operation

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: diff b/w .. Incident ..problem..change

[Joe D'Souza]

Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I
wonder if it is possible by using an audio file or video file as an
attachment, and somehow calling a media device such as quick time, and
playing that audio file or video file with the "Refrigerator falling from
the sky" alert!

That would make for a very cool multi-media like home page..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Tommy Morris
  Sent: Friday, September 10, 2010 11:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change


  **
  If the refrigerator is punching a hole through the earth I believe that a
Broadcast Bulletin would need to be created with a critical priority.



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
  Sent: Friday, September 10, 2010 10:34 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change



  **

  I would revise that to say that a problem is if the refrigerator
repeatedly falls on others, that's a problem..if it keeps falling after it
falls on the first person (through the earth into the core), it's just a
continuation of the same incident.



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Friday, September 10, 2010 9:18 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change



  **

  When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)



  If that refrigerator keeps falling thereafter, it kind of becomes a
problem :-)



  Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)



  Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

**

Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??



Thanks & Regards,

Pavan Kumar






CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any action in reliance upon this information by the person or
entity other than the intended recipient is prohibited and would be at their
risk and responsibility. While Adea takes adequate protection against
viruses, neither the sender of this mail nor Adea accepts any responsibility
or liability for interception, corruption, delay or any virus introduced by
this e-mail or any attachment. If you are not the intended recipient or if
you have received this in error, please delete this email with attachments,
if any, and inform the sender. Thank you for your understanding and
co-operation

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: diff b/w .. Incident ..problem..change

[Pavan Kumar]

Yes Ben, I am actually interested to see more practical examples, Joe has given 
a good example.
The link which you posted got more useful information.

Have a good week end.

Cheers,
Pavan Kumar

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Friday, September 10, 2010 9:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

So what are you looking for?  More information or clarification on some of the 
finer points?

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> pava...@adea.com 09/10/10 11:37 AM >>>
**
Thanks Ben, I got this link when I googled.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Friday, September 10, 2010 9:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

Although I enjoyed Joe's example and it is accurate... you might be looking for 
a bit more info.  This link should help:

http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

Sections 2.1.2, 2.1.3 and 2.1.4 should help.

Refrigerators falling out of windows are always a problem this time of year.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> pava...@adea.com 09/10/10 11:22 AM >>>
**
Hi Joe, Great example. Thanks

I will have to think of wearing a helmet when I am walking on street as 
well :)

Have a great week end.

Cheers,
Pavan Kumar

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)

If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)

Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)

Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change
**
Hi All, Can any please let me know the diff b/w Incident, Problem and Change??

Thanks & Regards,
Pavan Kumar


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Whil

Re: diff b/w .. Incident ..problem..change

[pascale . boyer]

True Joe,  but it would not be in terms that makes us laugh as much and 
simple and easy to understand.
I've forwared your email to my manager...


Thank you so much for the good laugh at the end of a tough week (trying to 
upgrade 9 servers from 7.0.01 to 7.5...YIKES)

Pascale





jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/10/2010 08:20 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: diff b/w .. Incident ..problem..change






** 
When you are walking on the street, if a refrigerator falls on your head, 
its an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of becomes a 
problem :-)
 
Whatever you might do for that refrigerator not to fall in the future, 
without risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference 
is between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 
Hi All, Can any please let me know the diff b/w Incident, Problem and 
Change??
 
Thanks & Regards, 
Pavan Kumar

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Re: diff b/w .. Incident ..problem..change

[Benedetto Cantatore]

So what are you looking for?  More information or clarification on some of the 
finer points?
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> pava...@adea.com 09/10/10 11:37 AM >>>

** v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:* 
{behavior:url(#default#VML);}.shape 
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) }Thanks Ben, 
I got this link when I googled.  
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Friday, September 10, 2010 9:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
 Although I enjoyed Joe's example and it is accurate... you might be looking 
for a bit more info.  This link should help:
 
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
 
Sections 2.1.2, 2.1.3 and 2.1.4 should help.  
 
Refrigerators falling out of windows are always a problem this time of year.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> pava...@adea.com 09/10/10 11:22 AM >>>
** Hi Joe, Great example. Thanks  I will have to think of wearing a helmet when 
I am walking on street as well*. J  Have a great week end.  Cheers, Pavan Kumar
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
 When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)
 
Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change** Hi All, Can any please let me 
know the diff b/w Incident, Problem and Change?? Thanks & Regards, Pavan Kumar 
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_atte

Re: diff b/w .. Incident ..problem..change

[Joe D'Souza]

That is true.. Problem is usually something that has more of a global
effect, effecting more than just 1 person. A single persons problem even if
it is the same problem each time is generally treated as an incident, unless
there is a genuine reason for it to be classified as a problem..

And most problems are generally addressed by a change..

Even while writing this email I noticed Ben posted a wiki link that should
give the proper definitions of the 3 entities..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of LJ LongWing
  Sent: Friday, September 10, 2010 11:34 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change


  **
  I would revise that to say that a problem is if the refrigerator
repeatedly falls on others, that's a problem..if it keeps falling after it
falls on the first person (through the earth into the core), it's just a
continuation of the same incident.



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
  Sent: Friday, September 10, 2010 9:18 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: diff b/w .. Incident ..problem..change



  **

  When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)



  If that refrigerator keeps falling thereafter, it kind of becomes a
problem :-)



  Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)



  Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

**

Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??



Thanks & Regards,

Pavan Kumar






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or liability for interception, corruption, delay or any virus introduced by
this e-mail or any attachment. If you are not the intended recipient or if
you have received this in error, please delete this email with attachments,
if any, and inform the sender. Thank you for your understanding and
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Re: Atrium Core Console Filter

[Samuel A. Morris]

Roger, THANK YOU for your help with this.

To answer your last sentence first, I have next to no experience with CMDB.
I've been to Lenny's Bootcamp class (before I knew anything at all, so a
lot of that was lost in translation), have read "Step-by-Step Guide to
Building a CMDB (Updated for ITIL Version 3)", attended BMC ITSM training,
a week of Tideway training,  and finally, Kinetic training. (Except for the
Kinetic training, all of the other training was crunched into less than a
month - information overload.)

I was thinking that using the reconciliation engine (RE) was the method I'd
use, however in reading through the CMDB book I have from RMI, it appeared
on the surface that RE is used when you have two or more data sources you
are wanting to pull into one data set, to normalize the different data for
the same field or class. I suspected it would be used as well if you had
only a single source. But so far I've been unable to find instructions on
how to do that. (We have only the Tideway/ADDM 8.1 appliance as a data
source.)

The information you have provided will, I think, go a long ways towards
helping me get started. My current CMDB is empty, so if I wreck it, I
should be able to start over. However it's going into production within the
six weeks or so. I don't have to have every ultimate CI in the CMDB,
however I *do* need to have all of the servers, and at least the shells of
some apps installed by then.

If you know of a good document that may be of use, or if you have any other
suggestions or advice, I'd be most-grateful if you passed them along.

Sincerely,
Sam

-- Sam Morris
Service Assurance
Union Pacific Railroad, Omaha NE
402-544-2443 (Office)
402-490-8775 (Cellular)




   
 Roger Justice 
  To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
   
   
   
 09/09/2010 09:01  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




**
You will want to use the reconciliation engine and you will need to modify
your Identification rules to only computer systems that meet your criteria.
My present customer is using ADDM 8.1 and the naming convention as well as
the Product categorizations are interesting. Do you have Asset Management
loaded? if you do I would suggest that you use it to review your computer
systems. You can also open the form BMC_BaseElement that will allow you to
select your specific dataset and CI Type to review you data.

I do have one question, how much experience do you have with CMDB?



-Original Message-
From: Samuel A. Morris 
To: arslist 
Sent: Thu, Sep 9, 2010 8:06 pm
Subject: Re: Atrium Core Console Filter

**
Thank you for your reply Roger. Please accept my apology for being
ambiguous in my question.

I have ran Discovery with the Tideway/ADDM appliance.

I've ran the cmdb sync from Tideway's Berkeley database and pushed it into
BMC.ADDM.

For the CI Type Computer System, I have the 2000 or so servers, but I also
have 4000 workstations, and other odds and ends that have been classified
as Computer System. At this point, I wish to only take the actual Redhat,
Windows, and Novell servers from BMC.ADDM and get them into BMC.ASSET.

Using the Atrium Core Console as I explained below, I had hoped to be able
to list all of the Computer Systems that are in fact, Servers, and not list
the Computer Systems that are workstations, etc. Once I can view the
servers reliably, my next chore is to get them into BMC.ASSET via
Reconciliation Job, or by whatever means is preferred.

Respectfully,
Sam


-- Sam Morris
Service Assurance
Union Pacific Railroad, Omaha NE
402-544-2443 (Office)
402-490-8775 (Cellular)
email: sam at up (-period-) com


Inactive hide details for Roger Justice ---09/09/2010 05:35:47 PM---** 1.
You 

Re: diff b/w .. Incident ..problem..change

[Pavan Kumar]

Thanks Ben, I got this link when I googled.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Friday, September 10, 2010 9:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

Although I enjoyed Joe's example and it is accurate... you might be looking for 
a bit more info.  This link should help:

http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

Sections 2.1.2, 2.1.3 and 2.1.4 should help.

Refrigerators falling out of windows are always a problem this time of year.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> pava...@adea.com 09/10/10 11:22 AM >>>
**
Hi Joe, Great example. Thanks

I will have to think of wearing a helmet when I am walking on street as 
well :)

Have a great week end.

Cheers,
Pavan Kumar

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)

If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)

Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)

Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change
**
Hi All, Can any please let me know the diff b/w Incident, Problem and Change??

Thanks & Regards,
Pavan Kumar


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you are not the intended recipient or if you have received this in error, 
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Re: diff b/w .. Incident ..problem..change

[Tommy Morris]

If the refrigerator is punching a hole through the earth I believe that
a Broadcast Bulletin would need to be created with a critical priority.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, September 10, 2010 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

I would revise that to say that a problem is if the refrigerator
repeatedly falls on others, that's a problemif it keeps falling
after it falls on the first person (through the earth into the core),
it's just a continuation of the same incident.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

When you are walking on the street, if a refrigerator falls on your
head, its an incident.. :-)

 

If that refrigerator keeps falling thereafter, it kind of becomes a
problem :-)

 

Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)

 

Sorry Pavan, its Friday and that's the best example I could think
without posting a Friday Humor thread and yet kind of explain what the
difference is between those 3 entities...

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 

Hi All, Can any please let me know the diff b/w Incident,
Problem and Change??

 

Thanks & Regards, 

Pavan Kumar

 



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entity to which it is addressed and may contain confidential and/or
privileged material. Any action in reliance upon this information by the
person or entity other than the intended recipient is prohibited and
would be at their risk and responsibility. While Adea takes adequate
protection against viruses, neither the sender of this mail nor Adea
accepts any responsibility or liability for interception, corruption,
delay or any virus introduced by this e-mail or any attachment. If you
are not the intended recipient or if you have received this in error,
please delete this email with attachments, if any, and inform the
sender. Thank you for your understanding and co-operation

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Integration between HP Service Manager and Remedy ITSM 7

[Dennis Ruble]

Enslin,
We currently have a web service interface between Remedy ITSP and HP OVSD 
Incident modules.  We will be upgrading those to ITSM 7/8 and HP Service 
Manager in the next year.  My expectation is that this will not be a major 
rewrite of our Remedy interface, but I do not have much information from 
HP yet on the requirements of their side of it.  We do not currently have 
a Change interface, but I expect we will be implementing one.

It would be great if the Remedy community came up with a standard 
interface we could deploy for these engagements with HP Service Manager. 
If any of you are already in the process of writing/upgrading your 
interface to work with Service Manager and are interested in sharing what 
you've done, please speak up!  We would participate!

Regards,
Dennis Ruble
Rockwell Collins




Enslin Van Blerk - MWEB  
Sent by: "Action Request System discussion list(ARSList)" 

09/10/2010 02:36 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Integration between HP Service Manager and Remedy ITSM 7






** 
Good Morning all
 
Does anyone know if there are an API available  for  Integration between 
HP Service Manager and Remedy ITSM 7?  Only two modules will be necessary 
and that is Change and Incident Management.
 
Thanks
Enslin
 


This electronic communication and the attached file(s) are subject to a 
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<>

Re: diff b/w .. Incident ..problem..change

[Benedetto Cantatore]

Although I enjoyed Joe's example and it is accurate... you might be looking for 
a bit more info.  This link should help:
 
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
 
Sections 2.1.2, 2.1.3 and 2.1.4 should help.  
 
Refrigerators falling out of windows are always a problem this time of year.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> pava...@adea.com 09/10/10 11:22 AM >>>

** v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:* 
{behavior:url(#default#VML);}.shape 
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) }Hi Joe, 
Great example. Thanks  I will have to think of wearing a helmet when I am 
walking on street as well*. J  Have a great week end.  Cheers, Pavan Kumar
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
 When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)
 
If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)
 
Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)
 
Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change** Hi All, Can any please let me 
know the diff b/w Incident, Problem and Change?? Thanks & Regards, Pavan Kumar 
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Re: diff b/w .. Incident ..problem..change

[pritch]

You'll probably need an Service Request (SRM) to get the helmet!

On Fri, 10 Sep 2010 20:52:19 +0530, Pavan Kumar  wrote:
> Hi Joe, Great example. Thanks
> 
> I will have to think of wearing a helmet when I am walking on street as
> well :)
> 
> Have a great week end.
> 
> Cheers,
> Pavan Kumar
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 8:49 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> When you are walking on the street, if a refrigerator falls on your head,
> its an incident.. :-)
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a
problem
> :-)
> 
> Whatever you might do for that refrigerator not to fall in the future,
> without risking any other casualty, is called a change.. :-)
> 
> Sorry Pavan, its Friday and that's the best example I could think without
> posting a Friday Humor thread and yet kind of explain what the difference
> is between those 3 entities...
> 
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
> Sent: Friday, September 10, 2010 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: diff b/w .. Incident ..problem..change
> **
> Hi All, Can any please let me know the diff b/w Incident, Problem and
> Change??
> 
> Thanks & Regards,
> Pavan Kumar
> 
> 
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> 
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Re: diff b/w .. Incident ..problem..change

[LJ LongWing]

I would revise that to say that a problem is if the refrigerator repeatedly
falls on others, that's a problem..if it keeps falling after it falls on the
first person (through the earth into the core), it's just a continuation of
the same incident.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

 

** 

When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)

 

If that refrigerator keeps falling thereafter, it kind of becomes a problem
:-)

 

Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)

 

Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change

** 

Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??

 

Thanks & Regards, 

Pavan Kumar

 

  _  

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Re: diff b/w .. Incident ..problem..change

[Pavan Kumar]

Hi Joe, Great example. Thanks

I will have to think of wearing a helmet when I am walking on street as 
well :)

Have a great week end.

Cheers,
Pavan Kumar

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change

When you are walking on the street, if a refrigerator falls on your head, its 
an incident.. :-)

If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)

Whatever you might do for that refrigerator not to fall in the future, without 
risking any other casualty, is called a change.. :-)

Sorry Pavan, its Friday and that's the best example I could think without 
posting a Friday Humor thread and yet kind of explain what the difference is 
between those 3 entities...

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change
**
Hi All, Can any please let me know the diff b/w Incident, Problem and Change??

Thanks & Regards,
Pavan Kumar


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Re: diff b/w .. Incident ..problem..change

[Joe D'Souza]

When you are walking on the street, if a refrigerator falls on your head,
its an incident.. :-)

If that refrigerator keeps falling thereafter, it kind of becomes a problem
:-)

Whatever you might do for that refrigerator not to fall in the future,
without risking any other casualty, is called a change.. :-)

Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
  Sent: Friday, September 10, 2010 11:09 AM
  To: arslist@ARSLIST.ORG
  Subject: diff b/w .. Incident ..problem..change


  **
  Hi All, Can any please let me know the diff b/w Incident, Problem and
Change??



  Thanks & Regards,

  Pavan Kumar




--
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diff b/w .. Incident ..problem..change

[Pavan Kumar]

Hi All, Can any please let me know the diff b/w Incident, Problem and Change??

Thanks & Regards,
Pavan Kumar


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Re: Substitute for RUNPROCESS in mid-tier.

[Axton]

ActiveX and Java Applets are the options that I know of to execute client
side executables.

You may be able to do some things with Flash, but I'm not an expert with
that product.

You didn't indicate what you are trying to accomplish with the exe; there
may be other approaches that make more sense that going the applet/activex
route.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Fri, Sep 10, 2010 at 7:36 AM, Frex Popo  wrote:

> **
>
>Dear listers,
>
> I have a run process which calls a .exe executable from the comand line and
> connects to a remote application to display some data. This is all fine on
> the user client but obviously (and as the manual clearly states) it does not
> work in the Mid-Tier.
>
> Anyway tried some simple alternative which DOES WORK?
>
> This is a 7.1 Patch 4 server and Mid-Tier.
>
> Many thanks in advance
> frex
>
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Substitute for RUNPROCESS in mid-tier.

[Grooms, Frederick W]

You have to find some replacement for the .exe.  What other methods do you have 
to connect to the remote application?

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Friday, September 10, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Substitute for RUNPROCESS in mid-tier.

Dear listers,
 
I have a run process which calls a .exe executable from the comand line and 
connects to a remote application to display some data. This is all fine on the 
user client but obviously (and as the manual clearly states) it does not work 
in the Mid-Tier. 
 
Anyway tried some simple alternative which DOES WORK?
 
This is a 7.1 Patch 4 server and Mid-Tier.
 
Many thanks in advance
frex
 

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Substitute for RUNPROCESS in mid-tier.

[Frex Popo]

Dear listers,
 
I have a run process which calls a .exe executable from the comand line and 
connects to a remote application to display some data. This is all fine on the 
user client but obviously (and as the manual clearly states) it does not work 
in the Mid-Tier. 
 
Anyway tried some simple alternative which DOES WORK?
 
This is a 7.1 Patch 4 server and Mid-Tier.
 
Many thanks in advance
frex
 
 





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Integration between HP Service Manager and Remedy ITSM 7

[Enslin Van Blerk - MWEB]

Good Morning all

Does anyone know if there are an API available  for  Integration between HP 
Service Manager and Remedy ITSM 7?  Only two modules will be necessary and that 
is Change and Incident Management.

Thanks
Enslin


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Re: 7.5 Midtier Tomcat Preference

[patchsk]

We are using 5.5.27 and 28 in different environments.

On Sep 2, 10:06 am, Robert Halstead  wrote:
> Hello all,
>
> We seem to be having some NullPointerExceptions with our 5.5.28 tomcat
> installation that was installed with the AR System 7.5 Patch 004 Installer.
> We are currently working with BMC to get the problem resolved, however I
> wanted to get a consensus on what version of tomcat people are running with
> AR System 7.5.
>
> I noticed that Tomcat 5.5.30 is the latest in the 5.5 series and that Apache
> now has version 6 and 7 on Tomcat available for download.
>
> The question is, should we still run Tomcat 5.5.28 for the "support" aspect
> of things or should we upgrade to 6 or possibly 7?
>
> What version of Tomcat is everyone else running?
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
>
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Re: Upgrade planned - to ARS 7.5 & Windows 7

[patchsk]

We went to 7.5p3 from 6.3p24 early this year.
Anything equal or above 6.3 is supported for a direct upgrade to 7.5.
However we did run into some sql errors during some meta data update
for which bmc provided us some sql statements to manually run
before upgrade.
 Also I had to delete flashboard forms and user/admin preference forms
before upgrade.
The Business and Holiday time structure also changed a little bit in
7.x.
Apart from that the upgrade went smooth.

On Aug 30, 3:18 pm, Shawn Stonequist 
wrote:
> Greetings List!
>
> I am hoping someone will have information, as it seems rather scarce.
>
> We are upgrading our Remedy system from 6.03 to 7.5 (yay!) and some of our
> client-side OS to Windows 7 (still undecided if this is a yay or nay).
>
> Haven't found much on the compatability between these two (List, ARS Wiki,
> BMC support site), only that there are some issues with the ARS Client on
> W7. The ARS Server itself will still run on the same *nix OS its been
> running on. I think we are upgrading the DB to Oracle 10 or 11 something or
> other (don't know these details)
>
> Anyone happen to know more (I'm guessing at this point its not a supported
> combination)?
>
> Incidently, anything we should watch out for in our ARS upgrade (we pretty
> much use the client independently, just a few Crystal Reports 11- as in I
> run them for everyone else and disperse a finished product).
>
> ARS 6.3 => 7.5
> Oracle 9i => 10 or 11
>
> Huge thanks in advance for any advice!
> Shawn Stonequist
> EMNS, Inc.
>
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