AREA LDAP
Hello, Sorry, this is a bit of an advert, but also an interesting addition to this thread. At JSS, we've just completed a solution to reduce the complexity of AR System authentication after a customer asked us why they still needed the BMC AREA LDAP plugin if they had SSO enabled their AR System. It was a good question, because BMC are dropping support for the Windows User Tool and hence all front end user access will be via the Midtier. The AREA Plugin is not quick to configure, and a separate plugin can be required for each Active Directory, providing multiple levels of effort/configuration. In contrast, you can configure SSO Plugin with four pieces of information - two of which are the service account username/password and the other two are available from opening a Windows command prompt. Once configured, the plugin can authenticate users against all Domain Controllers on a typical corporate network. Only yesterday did we put together a video on this topic, so if you're interested in seeing the functionality, click on the features and functions video on this page (http://www.javasystemsolutions.com/jss/ssoplugin) and step through to 3min 50sec. Credit for this superb suggestion goes to Sascha, a Remedy Admin at a large German BMC client :-) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT - Friday Humor
Answer to #5: http://www.youtube.com/watch?v=YHTyH2nuFAw - How to fold a fitted sheet. ;) Sincerely, Robert Fults Remedy Admin/Dev. Florida International University Email: rfu...@fiu.edu http://uts.fiu.edu 10. Bad decisions make good stories. Really bad decisions make epic sagas. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Friday, November 26, 2010 8:22 AM To: arslist@ARSLIST.ORG Subject: OT - Friday Humor Subject: Truths for Mature Humans 1. I think part of a best friend's job should be to immediately clear your computer history if you die. 2. Nothing stinks more than that moment during an argument when you realize you're wrong. 3. I totally take back all those times I didn't want to nap when I was younger. 4. There is great need for a sarcasm font. 5. How the h$%^ are you supposed to fold a fitted sheet? 6. Was learning cursive really necessary? 7. Map Quest really needs to start their directions on # 5. I'm pretty sure I know how to get out of My neighborhood. 8. Obituaries would be a lot more interesting if they told you how the person died. 9. I can't remember the last time I wasn't at least kind of tired. 10. Bad decisions make good stories. 11. You never know when it will strike, but there comes a moment at work when you know that you just aren't going to do anything productive for the rest of the day. 12. Can we all just agree to ignore whatever comes after Blue Ray? I don't want to have to restart my collection...again. 13. I'm always slightly terrified when I exit out of Word and it asks me if I want to save any changes to my ten-page technical report that I swear I did not make any changes to. 14. I keep some people's phone numbers in my phone just so I know not to answer when they call. 15. I think the freezer deserves a light as well. 16. I disagree with Kay Jewelers. I would bet on any given Friday or Saturday night more kisses begin with Miller Lite than Kay. 17. I have a hard time deciphering the fine line between boredom and hunger. 18. How many times is it appropriate to say What? before you just nod and smile because you still didn't hear or understand a word they said? 19. I love the sense of camaraderie when an entire line of cars team up to prevent a jerk from cutting in at the front. 20. Sometimes I'll look down at my watch 3 consecutive times and still not know what time it is. 21. Even under ideal conditions people have trouble locating their car keys in a pocket, finding their cell phone, and Pinning the Tail on the Donkey - but I'd bet everyone can find and push the snooze button from 3 feet away, in about 1.7 seconds, eyes closed, first time, every time! 22. The first testicular guard, the Cup, was used in Hockey in 1874 and the first helmet was used in 1974. That means it only took 100 years for men to realize that their brain is also important. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Q: Current Stable Tomcat/Java Versions/Settings
All, We recently upgraded all of our midtier servers and we're having repeated problems with Tomcat locking up and displaying Service not available. It appears to happen randomly and at no set memory limit. The last couple of times was in the 600-700MB in use when it happened. The service fails to stop or restart and has to be killed to get it started again. We're running the following: ARS 7.5 P6 Apache Tomcat 5.5.28 Java 1.6.0_21 Windows Server 2008/IIS7 Tomcat settings are 512MB initial, 1536MB maximum, and 3000 threads. We've always used ServletExec in the past. Those of you with a lot of Tomcat experience, what combination of versions/memory sizes have you found to be the most stable for ARS 7.5? Thanks, Craig Carter Information Technology Manager, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
mid tier error (ARERR 329)
Hello all, I am getting following error whenever I tried to modify help desk form on web client: Invalid password or authentication string for an existing user ARERR 329 Can anybody suggest me how to resolve this issue? My environment details as follows: DB :Oracle 10g Server :Solaris 8 ARS version :6.3 patch 21 Mid Tier version : 7.01 With Regards, Amit B. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: mid tier error (ARERR 329)
** Hi,Switch on the loging mechanism of the midtier.Tristan-Original Message-Date: Mon, 29 Nov 2010 01:31:10 +0100Subject: mid tier error (ARERR 329)From: Amit raccons...@gmail.comTo: arslist@ARSLIST.ORG** Hello all,I am getting following error whenever I tried to modify help desk form on web client:Invalid password or authentication string for an existing user ARERR 329Can anybody suggest me how to resolve this issue?My environment details as follows:DB :Oracle 10gServer :Solaris 8ARS version :6.3 patch 21Mid Tier version : 7.01With Regards,Amit B._attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Q: Current Stable Tomcat/Java Versions/Settings
Hello, I wrote a post on this topic earlier this year: http://www.javasystemsolutions.com/arslist/view/89025846 In a nutshell, start by setting the initial heap size to 90% of the maximum, so -Xms1400 -Xmx1536 in yuor case. Your current setup is encouraging the garbage collector to invoke a huge clean up of 1Gb, which will exhibit itself in the VM appearing to lock up. If you're using Apache and mod_jk, be sure to run mod_jk 1.2.31. There's a critical bug (https://issues.apache.org/bugzilla/show_bug.cgi?id=48169) in mod_jk which causes delays when dealing with AJP sockets that are not properly closed - we helped them resolve it so I can confirm it did exist. This may not be the problem, but it's worth considering. Finally, review your Midtier caching to see why it's consuming all this memory. I can't imagine ServletExec being much better than Tomcat - did you upgrade when you moved to Tomcat? John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AREA LDAP
Would this work if people are using the browser from a non-windows platform? Susan Bisanti HPC and National Operations Chief Information Officer Branch Environment Canada 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3 susan.bisa...@ec.gc.ca Telephone 514-421-4666 Facsimile 514-421-4703 Government of Canada Website www.ec.gc.ca Susan Bisanti CHP et opérations nationales Direction générale du dirigeant principal de Iinformation Environnement Canada 2121 route Transcanadienne, Dorval (Québec) H9P 1J3 susan.bisa...@ec.gc.ca Téléphone 514-421-4666 Télécopieur 514-421-4703 Gouvernement du Canada Site Web www.ec.gc.ca -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: 30 November, 2010 03:57 To: arslist@ARSLIST.ORG Subject: AREA LDAP Hello, Sorry, this is a bit of an advert, but also an interesting addition to this thread. At JSS, we've just completed a solution to reduce the complexity of AR System authentication after a customer asked us why they still needed the BMC AREA LDAP plugin if they had SSO enabled their AR System. It was a good question, because BMC are dropping support for the Windows User Tool and hence all front end user access will be via the Midtier. The AREA Plugin is not quick to configure, and a separate plugin can be required for each Active Directory, providing multiple levels of effort/configuration. In contrast, you can configure SSO Plugin with four pieces of information - two of which are the service account username/password and the other two are available from opening a Windows command prompt. Once configured, the plugin can authenticate users against all Domain Controllers on a typical corporate network. Only yesterday did we put together a video on this topic, so if you're interested in seeing the functionality, click on the features and functions video on this page (http://www.javasystemsolutions.com/jss/ssoplugin) and step through to 3min 50sec. Credit for this superb suggestion goes to Sascha, a Remedy Admin at a large German BMC client :-) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: mid tier error (ARERR 329)
Hello , Thanks for your reply. I have enabled the log but what I found is that system is trying to extract user information (user who login into the application) from user_cache schema. This action is not part of any workflow . With Regards, Amit B. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Tuesday, November 30, 2010 8:00 PM To: arslist@ARSLIST.ORG Subject: Re: mid tier error (ARERR 329) ** Hi, Switch on the loging mechanism of the midtier. Tristan -Original Message- Date: Mon, 29 Nov 2010 01:31:10 +0100 Subject: mid tier error (ARERR 329) From: Amit raccons...@gmail.com To: arslist@ARSLIST.ORG ** Hello all, I am getting following error whenever I tried to modify help desk form on web client: Invalid password or authentication string for an existing user ARERR 329 Can anybody suggest me how to resolve this issue? My environment details as follows: DB :Oracle 10g Server :Solaris 8 ARS version :6.3 patch 21 Mid Tier version : 7.01 With Regards, Amit B. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: mid tier error (ARERR 329)
** Hi,Are you using a preference server ?Tristan-Original Message-Date: Mon, 29 Nov 2010 02:41:13 +0100Subject: Re: mid tier error (ARERR 329)From: Amit raccons...@gmail.comTo: arslist@ARSLIST.ORG** Hello ,Thanks for your reply. I have enabled the log but what I found is that system is trying to extract user information (user who login into the application) from user_cache schema. This action is not part of any workflow .With Regards,Amit B.From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.deSent: Tuesday, November 30, 2010 8:00 PMTo: arslist@ARSLIST.ORGSubject: Re: mid tier error (ARERR 329)** Hi,Switch on the loging mechanism of the midtier.Tristan-Original Message-Date: Mon, 29 Nov 2010 01:31:10 +0100Subject: mid tier error (ARERR 329)From: Amit raccons...@gmail.comTo: arslist@ARSLIST.ORG** Hello all,I am getting following error whenever I tried to modify help desk form on web client:Invalid password or authentication string for an existing user ARERR 329Can anybody suggest me how to resolve this issue?My environment details as follows:DB :Oracle 10gServer :Solaris 8ARS version :6.3 patch 21Mid Tier version : 7.01With Regards,Amit B._attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: mid tier error (ARERR 329)
If the User Cache is messed up you can use the arreload utility to rebuild the
user_cache file (instructions are on pg 319 of the Configuring manual for 6.3).
arreload -a adminUser {-u|-g} schema [-f] [-p adminPassword] [-s
server_name] [-h Server-Name_value][-d]
Basically: arreload -u User -a Admin -p password -f
Note: If you have a Max Entries Returned by GetList value set in the server
configuration, make sure to set it to 0 before running the utility. If you
have more users than the value in the config you will not get all of them added
to the cache (as the utility does respect the Max value).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Amit
Sent: Sunday, November 28, 2010 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
Hello ,
Thanks for your reply. I have enabled the log but what I found is that system
is trying to extract user information (user who login into the application)
from user_cache schema. This action is not part of any workflow .
With Regards,
Amit B.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de
Sent: Tuesday, November 30, 2010 8:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
Hi,
Switch on the loging mechanism of the midtier.
Tristan
-Original Message-
Date: Mon, 29 Nov 2010 01:31:10 +0100
Subject: mid tier error (ARERR 329)
From: Amit raccons...@gmail.com
To: arslist@ARSLIST.ORG
Hello all,
I am getting following error whenever I tried to modify help desk form on web
client:
Invalid password or authentication string for an existing user ARERR 329
Can anybody suggest me how to resolve this issue?
My environment details as follows:
DB :Oracle 10g
Server :Solaris 8
ARS version :6.3 patch 21
Mid Tier version : 7.01
With Regards,
Amit B.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Reconciliation Engine does not work if the class is audited
Hello folks, I am using Reconciliation Engine 7.6 and I see that it does not work as expected. It does not take into account the weights if the class has associated an audit form. If I try to reconciliate from different datasets to a destination one, and the class has associated an audit form, the reconciliation does not work correctly, that is to say that it just copies the values from one of the source datasets into the destination and no weight is applicated. Do you happen the same? That is what I do: - I create a Job with Identification Merges Activities - The identification activity generates the same Reconciliation Identity for those records that match an specific condition. - The merges activities do the merge action from each source dataset to the destination, having both the same association precedence group. For classes that do not have any audit form associated it works, but not for classes with associated audit form. Kind regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-does-not-work-if-the-class-is-audited-tp5788678p5788678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Resolution or Survey Notifications
We have been using the DESCRIPTION (Summary) field only in our notifications to describe the issue to clients when tickets are resolved. There have been a few cases when the client is confused about what issue he/she is responding to. Please reply if you are using the PROBLEM_QUESTION, or other means to describe the issue in your Resolution or Survey notifications. Thanks, Dean Deonier Global Service Desk LDS Church NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Q: Current Stable Tomcat/Java Versions/Settings
Service not available; I believe this happens when mod_jk can't connect to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: mid tier error (ARERR 329)
Hello , No we do not preference server defined. With Regards, Amit B. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Tuesday, November 30, 2010 9:16 PM To: arslist@ARSLIST.ORG Subject: Re: mid tier error (ARERR 329) ** Hi, Are you using a preference server ? Tristan -Original Message- Date: Mon, 29 Nov 2010 02:41:13 +0100 Subject: Re: mid tier error (ARERR 329) From: Amit raccons...@gmail.com To: arslist@ARSLIST.ORG ** Hello , Thanks for your reply. I have enabled the log but what I found is that system is trying to extract user information (user who login into the application) from user_cache schema. This action is not part of any workflow . With Regards, Amit B. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Tuesday, November 30, 2010 8:00 PM To: arslist@ARSLIST.ORG Subject: Re: mid tier error (ARERR 329) ** Hi, Switch on the loging mechanism of the midtier. Tristan -Original Message- Date: Mon, 29 Nov 2010 01:31:10 +0100 Subject: mid tier error (ARERR 329) From: Amit raccons...@gmail.com To: arslist@ARSLIST.ORG ** Hello all, I am getting following error whenever I tried to modify help desk form on web client: Invalid password or authentication string for an existing user ARERR 329 Can anybody suggest me how to resolve this issue? My environment details as follows: DB :Oracle 10g Server :Solaris 8 ARS version :6.3 patch 21 Mid Tier version : 7.01 With Regards, Amit B. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: mid tier error (ARERR 329)
Hello,
I am sorry ,I may be asking wrong question. As you said that user cache is
messed up ,then how I am able to modify people record for myself as well as
record in others form on web client. This error is coming only when I try to
modify help desk form.
With Regards,
Amit B.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 30, 2010 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
If the User Cache is messed up you can use the arreload utility to rebuild
the user_cache file (instructions are on pg 319 of the Configuring manual
for 6.3).
arreload -a adminUser {-u|-g} schema [-f] [-p adminPassword] [-s
server_name] [-h Server-Name_value][-d]
Basically: arreload -u User -a Admin -p password -f
Note: If you have a Max Entries Returned by GetList value set in the
server configuration, make sure to set it to 0 before running the utility.
If you have more users than the value in the config you will not get all of
them added to the cache (as the utility does respect the Max value).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Amit
Sent: Sunday, November 28, 2010 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
Hello ,
Thanks for your reply. I have enabled the log but what I found is that
system is trying to extract user information (user who login into the
application) from user_cache schema. This action is not part of any workflow
.
With Regards,
Amit B.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de
Sent: Tuesday, November 30, 2010 8:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
Hi,
Switch on the loging mechanism of the midtier.
Tristan
-Original Message-
Date: Mon, 29 Nov 2010 01:31:10 +0100
Subject: mid tier error (ARERR 329)
From: Amit raccons...@gmail.com
To: arslist@ARSLIST.ORG
Hello all,
I am getting following error whenever I tried to modify help desk form on
web client:
Invalid password or authentication string for an existing user ARERR 329
Can anybody suggest me how to resolve this issue?
My environment details as follows:
DB :Oracle 10g
Server :Solaris 8
ARS version :6.3 patch 21
Mid Tier version : 7.01
With Regards,
Amit B.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: mid tier error (ARERR 329)
Do you have SSO on your midtier and did u migrate any filter with a $GROUPID$
on the Helpdesk form?
Roney Samuel Varghese
On Nov 30, 2010, at 11:00 AM, Amit raccons...@gmail.com wrote:
Hello,
I am sorry ,I may be asking wrong question. As you said that user cache is
messed up ,then how I am able to modify people record for myself as well as
record in others form on web client. This error is coming only when I try to
modify help desk form.
With Regards,
Amit B.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 30, 2010 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
If the User Cache is messed up you can use the arreload utility to rebuild
the user_cache file (instructions are on pg 319 of the Configuring manual
for 6.3).
arreload -a adminUser {-u|-g} schema [-f] [-p adminPassword] [-s
server_name] [-h Server-Name_value][-d]
Basically: arreload -u User -a Admin -p password -f
Note: If you have a Max Entries Returned by GetList value set in the
server configuration, make sure to set it to 0 before running the utility.
If you have more users than the value in the config you will not get all of
them added to the cache (as the utility does respect the Max value).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Amit
Sent: Sunday, November 28, 2010 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
Hello ,
Thanks for your reply. I have enabled the log but what I found is that
system is trying to extract user information (user who login into the
application) from user_cache schema. This action is not part of any workflow
.
With Regards,
Amit B.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de
Sent: Tuesday, November 30, 2010 8:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid tier error (ARERR 329)
Hi,
Switch on the loging mechanism of the midtier.
Tristan
-Original Message-
Date: Mon, 29 Nov 2010 01:31:10 +0100
Subject: mid tier error (ARERR 329)
From: Amit raccons...@gmail.com
To: arslist@ARSLIST.ORG
Hello all,
I am getting following error whenever I tried to modify help desk form on
web client:
Invalid password or authentication string for an existing user ARERR 329
Can anybody suggest me how to resolve this issue?
My environment details as follows:
DB :Oracle 10g
Server :Solaris 8
ARS version :6.3 patch 21
Mid Tier version : 7.01
With Regards,
Amit B.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Current Stable Tomcat/Java Versions/Settings
Thanks John, I'll check those out. We're pretty much running the standard install of Tomcat that came with the midtier installation. Until the 7.5 P6 upgrade, we had always run with the bundled ServletExec (up through v7.0.1) so we were used to those settings. Since we're pretty green on Tomcat, we're looking for the most stable configuration since ServletExec was fairly picky regarding Java version, heap size, etc. I'll assume mod_jk was installed automatically when Tomcat was installed with IIS... Since the person who built these left, I'm playing catch-up and I'll need to see what's installed. Appreciate the info--I need to get a lot smarter on Tomcat. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Tuesday, November 30, 2010 7:46 AM To: arslist@ARSLIST.ORG Subject: Q: Current Stable Tomcat/Java Versions/Settings Hello, I wrote a post on this topic earlier this year: http://www.javasystemsolutions.com/arslist/view/89025846 In a nutshell, start by setting the initial heap size to 90% of the maximum, so -Xms1400 -Xmx1536 in yuor case. Your current setup is encouraging the garbage collector to invoke a huge clean up of 1Gb, which will exhibit itself in the VM appearing to lock up. If you're using Apache and mod_jk, be sure to run mod_jk 1.2.31. There's a critical bug (https://issues.apache.org/bugzilla/show_bug.cgi?id=48169) in mod_jk which causes delays when dealing with AJP sockets that are not properly closed - we helped them resolve it so I can confirm it did exist. This may not be the problem, but it's worth considering. Finally, review your Midtier caching to see why it's consuming all this memory. I can't imagine ServletExec being much better than Tomcat - did you upgrade when you moved to Tomcat? John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Q: Current Stable Tomcat/Java Versions/Settings
Thanks.. We're not on 7.6 yet because the 7.6 midtier apparently doesn't support 7.0.1 database servers. We're trying to get the database servers all upgraded to 7.5 as well before moving to v7.6. Until then, we need a stable midtier. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28. Are those settings you mentioned below applicable to 5x Tomcat? Willing to remove the threads setting if not recommended. If anyone knows why that's a bad thing--please respond. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, November 30, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Current Stable Tomcat/Java Versions/Settings ** Service not available is an error that I had never seen until 7.6.03, when I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. Prior to this I have always installed the mid-tier using tomcat as the web server, not IIS. BTW, at some point during production with 7.1 BMC Support admitted to me that the 3000 threads settings they had documented in the past was an error, and should not be set at all. Eventually it dropped out of the mid-tier docs. Recently they told me that under Java Options: in the Apache Tomcat Tomcat6 Properties box, I should add the line: -XX:MaxPermSize=256m Apparently the mid-tier installer already adds the settings: -Xincgc -XX:PermSize=256m Adding this setting has cleared up some out of memory errors that I have seen when trying to load the RKM 7.6.03 console in mid-tier, among other things. These do not appear to be standard settings in a tomcat install - yesterday I built a midtier 7.6.03 on the 64-bit Windows distribution of tomcat 6.0.28 (trying to find a tomcat 6.0 build that will not only do SSL using a commercial certificate, but will work properly with mid-tier 7.6.03; the most current tomcat - 6.0.29 - had problems with mid-tier), and I had to add all three of the -X lines to the Java Options. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 8:15 AM To: arslist@ARSLIST.ORG Subject: Q: Current Stable Tomcat/Java Versions/Settings ** All, We recently upgraded all of our midtier servers and we're having repeated problems with Tomcat locking up and displaying Service not available. It appears to happen randomly and at no set memory limit. The last couple of times was in the 600-700MB in use when it happened. The service fails to stop or restart and has to be killed to get it started again. We're running the following: ARS 7.5 P6 Apache Tomcat 5.5.28 Java 1.6.0_21 Windows Server 2008/IIS7 Tomcat settings are 512MB initial, 1536MB maximum, and 3000 threads. We've always used ServletExec in the past. Those of you with a lot of Tomcat experience, what combination of versions/memory sizes have you found to be the most stable for ARS 7.5? Thanks, Craig Carter Information Technology Manager, RSP _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Current Stable Tomcat/Java Versions/Settings
David, Is there a good document that explains in detail how to configure Tomcat for the midtier when installed separately? The reason I'm asking is one of my guys submitted a ticket to the BMC/Remedy help desk asking for one when he couldn't find it and was told one does not exist. I find it hard to believe there isn't something that explains how to create the linkage when these are installed separately for those of us who are novices with Tomcat. Regards, //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, November 30, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28 Just a reminder that the Tomcat provided with AR System is done so as a convenience and is not meant to represent the only version that can be used with the Mid-Tier. The compatibility matrix lists the minimum version supported and customers are welcome to use any version at or higher than the minimum version. For example, AR System 7.6.03 supports Tomcat 5.5.28 or higher... it is not required that you use version 6.0.18. In the same way, 7.5.00 customers are welcome to use a later version of Tomcat if so desired. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings Thanks.. We're not on 7.6 yet because the 7.6 midtier apparently doesn't support 7.0.1 database servers. We're trying to get the database servers all upgraded to 7.5 as well before moving to v7.6. Until then, we need a stable midtier. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28. Are those settings you mentioned below applicable to 5x Tomcat? Willing to remove the threads setting if not recommended. If anyone knows why that's a bad thing--please respond. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, November 30, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Current Stable Tomcat/Java Versions/Settings ** Service not available is an error that I had never seen until 7.6.03, when I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. Prior to this I have always installed the mid-tier using tomcat as the web server, not IIS. BTW, at some point during production with 7.1 BMC Support admitted to me that the 3000 threads settings they had documented in the past was an error, and should not be set at all. Eventually it dropped out of the mid-tier docs. Recently they told me that under Java Options: in the Apache Tomcat Tomcat6 Properties box, I should add the line: -XX:MaxPermSize=256m Apparently the mid-tier installer already adds the settings: -Xincgc -XX:PermSize=256m Adding this setting has cleared up some out of memory errors that I have seen when trying to load the RKM 7.6.03 console in mid-tier, among other things. These do not appear to be standard settings in a tomcat install - yesterday I built a midtier 7.6.03 on the 64-bit Windows distribution of tomcat 6.0.28 (trying to find a tomcat 6.0 build that will not only do SSL using a commercial certificate, but will work properly with mid-tier 7.6.03; the most current tomcat - 6.0.29 - had problems with mid-tier), and I had to add all three of the -X lines to the Java Options. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 8:15 AM To: arslist@ARSLIST.ORG Subject: Q: Current Stable Tomcat/Java Versions/Settings ** All, We recently upgraded all of our midtier servers and we're having repeated problems with Tomcat locking up and displaying Service not available. It appears to happen randomly and at no set memory limit. The last couple of times was in the 600-700MB in
Re: Current Stable Tomcat/Java Versions/Settings
Everything I'm aware of is either in the Installation Guide or the Mid-Tier Guide. You could also check the KBs if there is a specific error condition or issue you're encountering. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings David, Is there a good document that explains in detail how to configure Tomcat for the midtier when installed separately? The reason I'm asking is one of my guys submitted a ticket to the BMC/Remedy help desk asking for one when he couldn't find it and was told one does not exist. I find it hard to believe there isn't something that explains how to create the linkage when these are installed separately for those of us who are novices with Tomcat. Regards, //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, November 30, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28 Just a reminder that the Tomcat provided with AR System is done so as a convenience and is not meant to represent the only version that can be used with the Mid-Tier. The compatibility matrix lists the minimum version supported and customers are welcome to use any version at or higher than the minimum version. For example, AR System 7.6.03 supports Tomcat 5.5.28 or higher... it is not required that you use version 6.0.18. In the same way, 7.5.00 customers are welcome to use a later version of Tomcat if so desired. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings Thanks.. We're not on 7.6 yet because the 7.6 midtier apparently doesn't support 7.0.1 database servers. We're trying to get the database servers all upgraded to 7.5 as well before moving to v7.6. Until then, we need a stable midtier. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28. Are those settings you mentioned below applicable to 5x Tomcat? Willing to remove the threads setting if not recommended. If anyone knows why that's a bad thing--please respond. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, November 30, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Current Stable Tomcat/Java Versions/Settings ** Service not available is an error that I had never seen until 7.6.03, when I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. Prior to this I have always installed the mid-tier using tomcat as the web server, not IIS. BTW, at some point during production with 7.1 BMC Support admitted to me that the 3000 threads settings they had documented in the past was an error, and should not be set at all. Eventually it dropped out of the mid-tier docs. Recently they told me that under Java Options: in the Apache Tomcat Tomcat6 Properties box, I should add the line: -XX:MaxPermSize=256m Apparently the mid-tier installer already adds the settings: -Xincgc -XX:PermSize=256m Adding this setting has cleared up some out of memory errors that I have seen when trying to load the RKM 7.6.03 console in mid-tier, among other things. These do not appear to be standard settings in a tomcat install - yesterday I built a midtier 7.6.03 on the 64-bit Windows distribution of tomcat 6.0.28 (trying to find a tomcat 6.0 build that will not only do SSL using a commercial certificate,
Re: Current Stable Tomcat/Java Versions/Settings
AFAIK such a document did not exist until recently. WWRUG attendees received a BMC draft white paper entitled Fine-Tuning the Mid-Tier and the Web Infrastructure for Performance. Not only are there setting recommendations but a lot of good information about web apps, architecture and protocols in general. Right off when browsing it for the first time I realized that we had made some poor assumptions regarding TC settings in the past. Our first exposure to TC was also with MT and RKM and we are by no means TC experts. I did a quick check on the support site and was not able to find it. David Easter, do you know if this document is (or going to be) available on Support Central? Thanks, Jason On Tue, Nov 30, 2010 at 4:41 PM, Craig Carter craig.car...@arpc.denver.af.mil wrote: David, Is there a good document that explains in detail how to configure Tomcat for the midtier when installed separately? The reason I'm asking is one of my guys submitted a ticket to the BMC/Remedy help desk asking for one when he couldn't find it and was told one does not exist. I find it hard to believe there isn't something that explains how to create the linkage when these are installed separately for those of us who are novices with Tomcat. Regards, //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, November 30, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28 Just a reminder that the Tomcat provided with AR System is done so as a convenience and is not meant to represent the only version that can be used with the Mid-Tier. The compatibility matrix lists the minimum version supported and customers are welcome to use any version at or higher than the minimum version. For example, AR System 7.6.03 supports Tomcat 5.5.28 or higher... it is not required that you use version 6.0.18. In the same way, 7.5.00 customers are welcome to use a later version of Tomcat if so desired. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings Thanks.. We're not on 7.6 yet because the 7.6 midtier apparently doesn't support 7.0.1 database servers. We're trying to get the database servers all upgraded to 7.5 as well before moving to v7.6. Until then, we need a stable midtier. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28. Are those settings you mentioned below applicable to 5x Tomcat? Willing to remove the threads setting if not recommended. If anyone knows why that's a bad thing--please respond. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, November 30, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Current Stable Tomcat/Java Versions/Settings ** Service not available is an error that I had never seen until 7.6.03, when I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. Prior to this I have always installed the mid-tier using tomcat as the web server, not IIS. BTW, at some point during production with 7.1 BMC Support admitted to me that the 3000 threads settings they had documented in the past was an error, and should not be set at all. Eventually it dropped out of the mid-tier docs. Recently they told me that under Java Options: in the Apache Tomcat Tomcat6 Properties box, I should add the line: -XX:MaxPermSize=256m Apparently the mid-tier installer already adds the settings: -Xincgc -XX:PermSize=256m Adding this setting has cleared up some out of memory errors that I have seen when trying to load the RKM 7.6.03 console in mid-tier, among other things. These do not appear to be standard settings in a tomcat install - yesterday I built a midtier 7.6.03 on the 64-bit Windows distribution of tomcat 6.0.28 (trying to find a tomcat 6.0 build that will not only do SSL using a commercial certificate, but
