Performance matrix

[vikram_k]

hi all,

I have an completely custom application with about more then 200 forms and
20 heavy forms with around 800 fields on an average on the heave forms. I
have concurrent 1300 users who do all kinds of works. Most importantly the
AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same
machine. 

Now my question what should be the performance that I should consider as
good? How do anyone can decide whats a good performance for this kind of
system? 

Currently we are observing 10 seconds to log in and 45 seconds to open the
max heavy form with 1200 fields and 1 minute to save a records in this form
at peak usage. 

What should be the feasible performance improvement that I can expect and
work towards?

Can anyone shed some light on ARS Performance matrix and how it is
calculated?

Thanks a lot in advance we are currently in the fire fighting mode on this
front.

Regards,
Vikram.
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Re: Performance matrix

[Misi Mladoniczky]

Hi,

Performance may be good, if you look at individual parts, but the design
seems bad.

You will probably benefit from having less fields in your forms, and split
the data/functionality into multiple forms. This may be very hard to do
though...

You may be able to improve things with your current architecture, but you
have to check what really happens when you login, open your form, and save
your record etc. Which forms are run, indexes used, filters executed,
unnecessary set-fields/table-refreshes etc. In other words - Traditional
performance tuning.

Turn on your log files on and investigate!

http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> hi all,
>
> I have an completely custom application with about more then 200 forms and
> 20 heavy forms with around 800 fields on an average on the heave forms. I
> have concurrent 1300 users who do all kinds of works. Most importantly the
> AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same
> machine.
>
> Now my question what should be the performance that I should consider as
> good? How do anyone can decide whats a good performance for this kind of
> system?
>
> Currently we are observing 10 seconds to log in and 45 seconds to open the
> max heavy form with 1200 fields and 1 minute to save a records in this
> form
> at peak usage.
>
> What should be the feasible performance improvement that I can expect and
> work towards?
>
> Can anyone shed some light on ARS Performance matrix and how it is
> calculated?
>
> Thanks a lot in advance we are currently in the fire fighting mode on this
> front.
>
> Regards,
> Vikram.
> --
> View this message in context:
> http://old.nabble.com/Performance-matrix-tp30936611p30936611.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Re: Archive Form Errors

[Misi Mladoniczky]

Hi,

I would guess that the AR Server checks the form-cache in memory to find
out about the missing field even before the archiving processing starts.

You will probably not see the actual push of data, or any SQL activity, on
this error.

It would be nice to see some logging on internal processing/checks like
this in the logs though...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I turned on the SQL logs and it showed the query and the selection of all
> the fields, and then COMMIT, but then it never followed through on sending
> the data over to the ARCHIVE form. (Still saying that "Archive : Field
> does not exist on current form" on the error logs).
>
> What I did was physically update the Archive form so that the column that
> was different is now the same (still not sure why it didn't update this
> when I updated the main form).
>
> Now all is working and the SQL shows the Commit and the workflow that
> actually moves the data to the ARCHIVE form.
>
> Weird..
>
> Lisa
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Tuesday, February 08, 2011 6:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Archive Form Errors
>
> I wouldn't think that a missing table column would do anything (since
> there is no actual data in a table column).
>
> If you can, turn on your SQL logs and see if you can't capture an error
> there.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
> Sent: Tuesday, February 08, 2011 5:28 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Archive Form Errors
>
> **
> More info, this happened on Dev and Prod.  I also deleted a column on the
> Main form but it is still on the archive form.
>
> AR System 7.1p7
> Windows 2003
>
> Thanks!
>
> Lisa
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
> Sent: Tuesday, February 08, 2011 6:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Archive Form Errors
>
> **
> I'm getting this error when my main form performs an archive every night:
>  
> Mon Feb 07 19:15:17 2011  1 : Field does not exist on current form (ARERR
> 314) Mon Feb 07 19:15:17 2011  Archive : Field does not exist on current
> form (ARERR 314) Mon Feb 07 19:15:17 2011 Archive Errors/Warnings,
> archiving from  Equipment List to Equipment List Archive : entryId
> EL000221243 Mon Feb 07 19:15:17 2011  1 : Field does not exist on
> current form (ARERR 314) Mon Feb 07 19:15:17 2011  Archive : Field does
> not exist on current form (ARERR 314) Mon Feb 07 19:15:17 2011 Archive
> Errors/Warnings, archiving from  Equipment List to Equipment List Archive
> : entryId EL000223867 Mon Feb 07 19:15:17 2011  1 : Field does not
> exist on current form (ARERR 314) Mon Feb 07 19:15:17 2011  Archive :
> Field does not exist on current form (ARERR 314) Mon Feb 07 19:15:17
> 2011 Archive Errors/Warnings, archiving from  Equipment List to
> Equipment List Archive : entryId EL000224100 Mon Feb 07 19:15:17 2011 
> 1 : Field does not exist on current form (ARERR 314)
>  
> Of course it does not tell you what form does not exists...
>  
> I created a def file of the main form and archive form and found that a
> column from a table is missing.  I added this column (on the main form)
> back when these errors started occurring, so I'm thinking that's the
> problem.
>  
> In looking at the AR System documentation, it looks like all changes to
> the main form get changed on the archive form (unless you delete a field
> on the main form and it has data on the archive form).  So I'm wondering
> why this didn't get changed on the Archive form.
>  
> Is it safe to update the Archive form?
>  
>  
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-602-9460 cell
> lisa.ke...@te.com
>  
>
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Re: Installing KM 7.6.03 on remedy 7.5 patch 5

[Roger Justice]

David Easter has posted multiple times that all applications must be 7.6.03.





-Original Message-
From: Raja v 
To: arslist 
Sent: Wed, Feb 16, 2011 2:17 am
Subject: Installing KM 7.6.03 on remedy 7.5 patch 5


** 
Hello Listers,
 
Have anybody come across installing Knowledge Management 7.6.03 on Solaris 
server with Remedy 7.5 patch 5. Is it compatible or do we have to install only 
KM 7.5 along with humming bird.

 
Thanks & Regards,
Raja v.

Please do not print this email unless it is absolutely necessary. 
The information contained in this electronic message and any attachments to 
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Please notify the sender immediately and destroy all copies of this message and 
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where I can find the executable file of SRM?

[team.rem...@libero.it]

Hello everyone,
I'd like to install on the 7.0 ITSM Service Request Management 2.2.
but I can not find the executable file (setup.exe). performing a download from 
BMC where I can find the executable file of SRM? Thanks I risk going mad!
Thanks to all
Peter

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SRM 7.6.03 question

[Mr. Tee]

Hello ARS-LIST,

I repost this message due to no answers, so I hope some of you have an
answer to this problem, thanks in advance:

I work on ARS 7.6.03 and ITSM 7.6.03.

In SRM I have created a SRD with 3 "query" / "menu" questions and 1
"text" question.
When requesting the service, the defined "query" questions are
displayed as only half the size / length as the text question.

I have already been into the questions library = Application
Administration > SRM > Application Configuration > Define Questions
library.
Here I can define the length of the "text" field, but not for my
"query" / "menu" fields.

Is it possible to change the displayed size of the "query" questions -
as I would like same field length for all 4 questions?

Thanks in advance.

Kind regards
Mr. Tee

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Re: Archive Form Errors

[Kemes, Lisa]

I'm going to test why the Archive form did not get updated in the first place 
when the column was added to the Main form.  Not sure why this did not happen.  
We are still on 7.1 p7, so if I find a bug, it's probably fixed in the latest 
version by now

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 16, 2011 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Archive Form Errors

Hi,

I would guess that the AR Server checks the form-cache in memory to find out 
about the missing field even before the archiving processing starts.

You will probably not see the actual push of data, or any SQL activity, on this 
error.

It would be nice to see some logging on internal processing/checks like this in 
the logs though...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I turned on the SQL logs and it showed the query and the selection of 
> all the fields, and then COMMIT, but then it never followed through on 
> sending the data over to the ARCHIVE form. (Still saying that "Archive 
> : Field does not exist on current form" on the error logs).
>
> What I did was physically update the Archive form so that the column 
> that was different is now the same (still not sure why it didn't 
> update this when I updated the main form).
>
> Now all is working and the SQL shows the Commit and the workflow that 
> actually moves the data to the ARCHIVE form.
>
> Weird..
>
> Lisa
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Tuesday, February 08, 2011 6:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Archive Form Errors
>
> I wouldn't think that a missing table column would do anything (since 
> there is no actual data in a table column).
>
> If you can, turn on your SQL logs and see if you can't capture an 
> error there.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
> Sent: Tuesday, February 08, 2011 5:28 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Archive Form Errors
>
> **
> More info, this happened on Dev and Prod.  I also deleted a column on 
> the Main form but it is still on the archive form.
>
> AR System 7.1p7
> Windows 2003
>
> Thanks!
>
> Lisa
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
> Sent: Tuesday, February 08, 2011 6:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Archive Form Errors
>
> **
> I'm getting this error when my main form performs an archive every night:
>  
> Mon Feb 07 19:15:17 2011  1 : Field does not exist on current form 
> (ARERR
> 314) Mon Feb 07 19:15:17 2011  Archive : Field does not exist on 
> current form (ARERR 314) Mon Feb 07 19:15:17 2011 Archive 
> Errors/Warnings, archiving from  Equipment List to Equipment List 
> Archive : entryId
> EL000221243 Mon Feb 07 19:15:17 2011  1 : Field does not exist on 
> current form (ARERR 314) Mon Feb 07 19:15:17 2011  Archive : Field 
> does not exist on current form (ARERR 314) Mon Feb 07 19:15:17 2011 
> Archive Errors/Warnings, archiving from  Equipment List to Equipment 
> List Archive
> : entryId EL000223867 Mon Feb 07 19:15:17 2011  1 : Field does not 
> exist on current form (ARERR 314) Mon Feb 07 19:15:17 2011  Archive :
> Field does not exist on current form (ARERR 314) Mon Feb 07 19:15:17
> 2011 Archive Errors/Warnings, archiving from  Equipment List to 
> Equipment List Archive : entryId EL000224100 Mon Feb 07 19:15:17 
> 2011
> 1 : Field does not exist on current form (ARERR 314)
>  
> Of course it does not tell you what form does not exists...
>  
> I created a def file of the main form and archive form and found that 
> a column from a table is missing.  I added this column (on the main 
> form) back when these errors started occurring, so I'm thinking that's 
> the problem.
>  
> In looking at the AR System documentation, it looks like all changes 
> to the main form get changed on the archive form (unless you delete a 
> field on the main form and it has data on the archive form).  So I'm 
> wondering why this didn't get changed on the Archive form.
>  
> Is it safe to update the Archive form?
>  
>  
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-602-9460 cell
> lisa.ke...@te.com
>  
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers 

Re: SRM 7.6.03 Questions/Issues

[Kevin Begosh]

Mahesh,
Thanks.  I heard that from someone else as well, but just wanted to verify.
Does anyone know anything about #2.

On Tue, Feb 15, 2011 at 3:35 PM, Mahesh  wrote:

> ** For # 1: The attachment is not carried over to back-end application and
> is as designed. The attachment can be viewed from Request Details link.
>
> Thanks
> Mahesh
>
> On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh  wrote:
>
>> **
>>  List,
>> I am working with ARS/ITSM/SRM 7.6.03.  I have created a number of SRD's
>> that create incidents.  Everything works fine except for the following two
>> things.
>>
>> 1.  Attachment adding to the Service Request does not come over to the
>> incident when created.  There is a work info entry on the incident that
>> says, "Attachment from Request Entry" but no attachment.
>> 2.  Update to the activity log on the service request does not update the
>> work info on the incident.  It does however update the activity log when a
>> work info entry is created on the incident.
>>
>> I did a little digging and I have talk to a couple of people on these and
>> I am hearing that both of these are not bugs, they are working on desgined.
>> I was not 100% sure if that was accurate so I was wondering if anyone has
>> worked on this issue and received any information on either of these?
>>
>> --
>> Kevin Begosh
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: Need help in Localization

[Axton]

If you are starting with a new system, the best advice I can give is to
follow the related configuration parameters outlined in the installation
guide.  There are database character sets that should be used and ones that
should not be used.  There are also operating system considerations.
 Without knowing your platform I can not give specific details.  If you want
an end to end unicode capable system, consider using the 'disallow
non-unicode clients' on the server.  This will preclude the use of the
Remedy user tool.

When installing your server I do not recommend importing the localized views
for every locale, just target the locales relevant to your user community.
 The reason is that all the vui information really slows things down, esp.
with server startup, form load, etc.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Tue, Feb 15, 2011 at 11:34 PM, Prasanth Prabhakaran <
prasanth.prabhaka...@wipro.com> wrote:

> **
> Hi Axton,
>
>   Thanks for your reply.I'm looking for some tips and best practices which
> we need to follow when we are doing localization.More over I would like to
> know how we can achieve this in all aspects.
>
> Thanks & Regards
> Prasanth.P
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* Tuesday, February 15, 2011 8:21 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Need help in Localization
>
> ** Do you have any specific questions?  There are several high level layers
> to start with:
>
> - The server/infrastructure side of things: arserver, database, server os
> - The client side of things: ARUser limitations, Localized Windows/ARUser
> interactions, MidTier
> - The remedy side of things: Localization of forms, error messages, etc.
>
> Axton
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> On Tue, Feb 15, 2011 at 4:42 AM, Prasanth Prabhakaran <
> prasanth.prabhaka...@wipro.com> wrote:
> > **
> > Hi Experts,
> >
> >   Can anybody give me an idea about localization.
> >
> >
> > Thanks & Regards
> > Prasanth.P
> >
> >
> > Please do not print this email unless it is absolutely necessary.
> >
> > The information contained in this electronic message and any attachments
> to
> > this message are intended for the exclusive use of the addressee(s) and
> may
> > contain proprietary, confidential or privileged information. If you are
> not
> > the intended recipient, you should not disseminate, distribute or copy
> this
> > e-mail. Please notify the sender immediately and destroy all copies of
> this
> > message and any attachments.
> >
> > WARNING: Computer viruses can be transmitted via email. The recipient
> should
> > check this email and any attachments for the presence of viruses. The
> > company accepts no liability for any damage caused by any virus
> transmitted
> > by this email.
> >
> > www.wipro.com
> >
> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> * Please do not print this email unless it is absolutely necessary. *
>
> The information contained in this electronic message and any attachments to
> this message are intended for the exclusive use of the addressee(s) and may
> contain proprietary, confidential or privileged information. If you are not
> the intended recipient, you should not disseminate, distribute or copy this
> e-mail. Please notify the sender immediately and destroy all copies of this
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
> should check this email and any attachments for the presence of viruses. The
> company accepts no liability for any damage caused by any virus transmitted
> by this email.
>
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Re: SRM 7.6.03 Questions/Issues

[Pierson, Shawn]

I have only looked into the first item, and you are correct that it is 
described as being by design.  However, there was a way to fix it in SRM 2.2.  
Unfortunately, I haven't found the fix yet in the latest version.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Tuesday, February 15, 2011 1:39 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 Questions/Issues

**
List,
I am working with ARS/ITSM/SRM 7.6.03.  I have created a number of SRD's that 
create incidents.  Everything works fine except for the following two things.

1.  Attachment adding to the Service Request does not come over to the incident 
when created.  There is a work info entry on the incident that says, 
"Attachment from Request Entry" but no attachment.
2.  Update to the activity log on the service request does not update the work 
info on the incident.  It does however update the activity log when a work info 
entry is created on the incident.

I did a little digging and I have talk to a couple of people on these and I am 
hearing that both of these are not bugs, they are working on desgined.  I was 
not 100% sure if that was accurate so I was wondering if anyone has worked on 
this issue and received any information on either of these?

--
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: SRM 7.6.03 Questions/Issues

[Kevin Begosh]

Thanks Shawn.

On Wed, Feb 16, 2011 at 9:33 AM, Pierson, Shawn wrote:

> **
>
> I have only looked into the first item, and you are correct that it is
> described as being by design.  However, there was a way to fix it in SRM
> 2.2.  Unfortunately, I haven’t found the fix yet in the latest version.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Southern Union
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* Tuesday, February 15, 2011 1:39 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SRM 7.6.03 Questions/Issues
>
>
>
> **
>
> List,
>
> I am working with ARS/ITSM/SRM 7.6.03.  I have created a number of SRD's
> that create incidents.  Everything works fine except for the following two
> things.
>
>
>
> 1.  Attachment adding to the Service Request does not come over to the
> incident when created.  There is a work info entry on the incident that
> says, "Attachment from Request Entry" but no attachment.
>
> 2.  Update to the activity log on the service request does not update the
> work info on the incident.  It does however update the activity log when a
> work info entry is created on the incident.
>
>
>
> I did a little digging and I have talk to a couple of people on these and I
> am hearing that both of these are not bugs, they are working on desgined.  I
> was not 100% sure if that was accurate so I was wondering if anyone has
> worked on this issue and received any information on either of these?
>
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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Re: Installing KM 7.6.03 on remedy 7.5 patch 5

[Easter, David]

In addition, RKM is a re-written version of RKM that is now a native AR System 
application and takes advantage of features (like the RTF fields and new search 
engine) only found in AR System 7.6.0x and higher.

So RKM 7.6.03 will not work on earlier versions of AR System.  You must upgrade 
AR System to 7.6.0x or later to run RKM 7.6.0x.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, February 16, 2011 03:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Installing KM 7.6.03 on remedy 7.5 patch 5

** David Easter has posted multiple times that all applications must be 7.6.03.

-Original Message-
From: Raja v 
To: arslist 
Sent: Wed, Feb 16, 2011 2:17 am
Subject: Installing KM 7.6.03 on remedy 7.5 patch 5
**
Hello Listers,

Have anybody come across installing Knowledge Management 7.6.03 on Solaris 
server with Remedy 7.5 patch 5. Is it compatible or do we have to install only 
KM 7.5 along with humming bird.

Thanks & Regards,
Raja v.
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release management

[Martinez, Marcelo A]

Hello Listers,
I have 2 questions on release management.
We are currently running ARS 7.1/ITSM 7.0.03 (microsoft shop).  We plan on 
moving to 7.6.0x in the near future.
My issue is: my users are not accustomed to using release management; heck it 
took me a couple of years to make them use change management!

So my question here is if we implement 7.6.0x, do we have to implement release 
management or can we get away with just change management (at least for a 
couple of years)?

Also, if memory serves me right, release management was introduced in version 
7.5.00 of ITSM correct?


Thanks all,

Marcelo Martinez

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Re: Migrator 7.6.04 Incredibly slow login process

[Rick Cook]

Actually, it makes sense that we would have to recache the server
definitions, at least those on 7.6.04.  The old ones were run on the
pre-overlay API set, and the new tools wouldn't be able to use their full
functionality without a new cache.  That being said, you should be able to
use the old cache for any process that isn't new in 7.6.04.

Rick
On Feb 15, 2011 2:42 PM, "strauss"  wrote:
> I went back and re-read the release and installation notes on Migrator
7.6.04 to see if I had missed something (apparently not, although they
recommend never upgrading an earlier install even though the installer will
do it without complaint), and I spotted an interesting issue in the Known
Issues section - SW00386826. Apparently, if you have loaded a server (cached
it) in Migrator, which by the way takes HOURS and HOURS per server (the one
I started this morning at 10 AM after posting the message below - and after
a half hour of logging in - is just now finishing up the 45,845 Active Links
at almost the 5 hour mark) then this release of migrator will not populate
the correct Customization Type for any overlay that you add after the
initial cache. The only work-around is to delete the entire cache for that
server and re-cache!
>
> So, if you have cached a server (and I always do at each step of the
installation process), and then add an overly with a customization, you
won't be able to correctly add that object to the cache per the statements
on pg 43 of the Migrator Guide, and I guess you won't be able to properly
migrate it from development to production without first recreating your
entire cache for that server? If that is true, if you think Robert's
patience is wearing thin with Developer Studio, wait until he has to
re-cache the development server before he can migrate the overly!!
>
> Or maybe you CAN migrate it, but it just won't show up correctly in either
the current server window or any difference reports until you force a
complete re-cache of the development server - and possibly also on the
destination server as well. That CAN'T be right...
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Tuesday, February 15, 2011 9:55 AM
> To: arslist@ARSLIST.ORG
> Subject: Migrator 7.6.04 Incredibly slow login process
>
> Has anyone tried out Migrator 7.6.04?? I use migrator constantly to take
object count snapshots after installing or upgrading each component of the
ITSM Suite "stack", as well as to locate differences in forms and workflow,
so I tend to notice differences between versions. The 7.6.03 version was
trouble-free and reliable for what I was using it for, especially compared
to earlier releases of various 7.5 versions.
>
> Several days ago I upgraded the Migrator on my Vista box from 7.6.03 to
7.6.04, and it simply refuses to log in (I normally log in as Demo without
specifying a preference server; I store the licenses in a file, not on a
server). I never got it to log in at all - possibly because I never let it
sit spinning into oblivion long enough (like it is right now). I completely
uninstalled it and installed a clean copy of 7.6.04, in hopes that it was
just one of those versions of a BMC product that cannot successfully upgrade
the previous version (there have been many), but saw the same endless login.
Eventually I found it popped up an Error 90 "Cannot establish a network
connection to the AR System server  : RPC: Rpcbind failure -
RPC: Timed out" Yesterday I saw that it was failing on one of the servers on
the list in Accounts that was not running, something the never stopped the
7.6.03 Migrator (and still doesn't - I immediately got logged using Migrator
7.6.03 on a Windows 7 VM on my Mac). I tried disabling some of the servers
on the account list (has 7 servers listed) and finally got in, although that
removes them from the list of servers you can load so is not very useful.
It's like the 7.6.03 Migrator authenticates to the first server that
responds and is ready for use, but 7.6.04 tries to log in to every server in
the accounts list. I guess that would be okay if it actually worked.
>
> Today the Migrator 7.6.04 gives the RPC bind failure for a 7.6.04 server
that IS running, and IS able to be logged in to from the same workstation
with the 7.6.04 User Tool. When I clear the error it wanders off again into
never-never land (it's still there).
>
> Since Migrator 7.6.04 is a primary tool for the new Delta Data Migration
Server process that I want to test, this gives me an early indication that
such an enterprise is doomed to failure. This release of the Migrator
appears to be dead on arrival.
>
> I'll eventually open an Issue on it, but I am in no hurry since support
does not seem to be alive these days; none of the new 7.6.04 Issues I opened
on Friday (new install of ARS 7.6.04 failed

Re: where I can find the executable file of SRM?

[Easter, David]

Downloads for BMC products can be found at the Product Downloads (EPD) site: 
http://apps.bmc.com/server/available.cfm?fc=EPDAPP

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, February 16, 2011 03:39 AM
To: arslist@ARSLIST.ORG
Subject: where I can find the executable file of SRM?

Hello everyone,
I'd like to install on the 7.0 ITSM Service Request Management 2.2.
but I can not find the executable file (setup.exe). performing a download from 
BMC where I can find the executable file of SRM? Thanks I risk going mad!
Thanks to all
Peter

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Re: Performance matrix

[LJ LongWing]

Misi,
I completely agree...turn on API/Filter/SQL logging and run the AR Log 
Analyzer, see where your 'heavy hitters' are and tune them first.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 16, 2011 2:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance matrix

Hi,

Performance may be good, if you look at individual parts, but the design
seems bad.

You will probably benefit from having less fields in your forms, and split
the data/functionality into multiple forms. This may be very hard to do
though...

You may be able to improve things with your current architecture, but you
have to check what really happens when you login, open your form, and save
your record etc. Which forms are run, indexes used, filters executed,
unnecessary set-fields/table-refreshes etc. In other words - Traditional
performance tuning.

Turn on your log files on and investigate!

http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> hi all,
>
> I have an completely custom application with about more then 200 forms and
> 20 heavy forms with around 800 fields on an average on the heave forms. I
> have concurrent 1300 users who do all kinds of works. Most importantly the
> AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same
> machine.
>
> Now my question what should be the performance that I should consider as
> good? How do anyone can decide whats a good performance for this kind of
> system?
>
> Currently we are observing 10 seconds to log in and 45 seconds to open the
> max heavy form with 1200 fields and 1 minute to save a records in this
> form
> at peak usage.
>
> What should be the feasible performance improvement that I can expect and
> work towards?
>
> Can anyone shed some light on ARS Performance matrix and how it is
> calculated?
>
> Thanks a lot in advance we are currently in the fire fighting mode on this
> front.
>
> Regards,
> Vikram.
> --
> View this message in context:
> http://old.nabble.com/Performance-matrix-tp30936611p30936611.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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Re: release management

[Roger Justice]

Release management is a new application and did not replace Change management. 
If you do not give any licenses to your users they will not see the entry point 
on the home page, 7.5 was the first version with release.





-Original Message-
From: Martinez, Marcelo A 
To: arslist 
Sent: Wed, Feb 16, 2011 10:20 am
Subject: release management


Hello Listers,
 have 2 questions on release management.
e are currently running ARS 7.1/ITSM 7.0.03 (microsoft shop).  We plan on 
oving to 7.6.0x in the near future.
y issue is: my users are not accustomed to using release management; heck it 
ook me a couple of years to make them use change management!
So my question here is if we implement 7.6.0x, do we have to implement release 
anagement or can we get away with just change management (at least for a couple 
f years)?
Also, if memory serves me right, release management was introduced in version 
.5.00 of ITSM correct?

hanks all,
Marcelo Martinez
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Re: release management

[Rick Cook]

Rest easy!  You can use Change with or without Release.  And yes, Release
was introduced in 7.5, though the 7.6x versions are better and more fully
supported.

Rick
On Feb 16, 2011 9:20 AM, "Martinez, Marcelo A"  wrote:
> Hello Listers,
> I have 2 questions on release management.
> We are currently running ARS 7.1/ITSM 7.0.03 (microsoft shop). We plan on
moving to 7.6.0x in the near future.
> My issue is: my users are not accustomed to using release management; heck
it took me a couple of years to make them use change management!
>
> So my question here is if we implement 7.6.0x, do we have to implement
release management or can we get away with just change management (at least
for a couple of years)?
>
> Also, if memory serves me right, release management was introduced in
version 7.5.00 of ITSM correct?
>
>
> Thanks all,
>
> Marcelo Martinez
>
>
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Re: Migrator 7.6.04 Incredibly slow login process

[strauss]

I am not referring to the fact that you have to rebuild the server caches after 
installing Migrator 7.6.04 - I have been doing that around the clock for two 
days now.  I'm referring to the implication in the documentation that if I now 
create a new customization in an overlay, it will not appear correctly in the 
migrator cache when you open the server and update the cache (which Migrator 
does automatically) because of a known defect, and to get it to appear 
correctly you have to DELETE the existing cache and force it to build a new 
one, which takes 7 or 8 hours or more for a fully loaded ITSM server.  Until 
then, you would not be able to get an accurate difference report, and it might 
make it difficult to migrate the changes, which would negate any possible 
benefit of using the tool.  It begs the question of why it was even released in 
this condition, although with my brief experience to date that is consistent 
with the code quality of the rest of the 7.6.04 line.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 16, 2011 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator 7.6.04 Incredibly slow login process

**

Actually, it makes sense that we would have to recache the server definitions, 
at least those on 7.6.04.  The old ones were run on the pre-overlay API set, 
and the new tools wouldn't be able to use their full functionality without a 
new cache.  That being said, you should be able to use the old cache for any 
process that isn't new in 7.6.04.

Rick
On Feb 15, 2011 2:42 PM, "strauss" mailto:stra...@unt.edu>> 
wrote:
> I went back and re-read the release and installation notes on Migrator 7.6.04 
> to see if I had missed something (apparently not, although they recommend 
> never upgrading an earlier install even though the installer will do it 
> without complaint), and I spotted an interesting issue in the Known Issues 
> section - SW00386826. Apparently, if you have loaded a server (cached it) in 
> Migrator, which by the way takes HOURS and HOURS per server (the one I 
> started this morning at 10 AM after posting the message below - and after a 
> half hour of logging in - is just now finishing up the 45,845 Active Links at 
> almost the 5 hour mark) then this release of migrator will not populate the 
> correct Customization Type for any overlay that you add after the initial 
> cache. The only work-around is to delete the entire cache for that server and 
> re-cache!
>
> So, if you have cached a server (and I always do at each step of the 
> installation process), and then add an overly with a customization, you won't 
> be able to correctly add that object to the cache per the statements on pg 43 
> of the Migrator Guide, and I guess you won't be able to properly migrate it 
> from development to production without first recreating your entire cache for 
> that server? If that is true, if you think Robert's patience is wearing thin 
> with Developer Studio, wait until he has to re-cache the development server 
> before he can migrate the overly!!
>
> Or maybe you CAN migrate it, but it just won't show up correctly in either 
> the current server window or any difference reports until you force a 
> complete re-cache of the development server - and possibly also on the 
> destination server as well. That CAN'T be right...
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Tuesday, February 15, 2011 9:55 AM
> To: arslist@ARSLIST.ORG
> Subject: Migrator 7.6.04 Incredibly slow login process
>
> Has anyone tried out Migrator 7.6.04?? I use migrator constantly to take 
> object count snapshots after installing or upgrading each component of the 
> ITSM Suite "stack", as well as to locate differences in forms and workflow, 
> so I tend to notice differences between versions. The 7.6.03 version was 
> trouble-free and reliable for what I was using it for, especially compared to 
> earlier releases of various 7.5 versions.
>
> Several days ago I upgraded the Migrator on my Vista box from 7.6.03 to 
> 7.6.04, and it simply refuses to log in (I normally log in as Demo without 
> specifying a preference server; I store the licenses in a file, not on a 
> server). I never got it to log in at all - possibly because I never let it 
> sit spinning into oblivion long enough (like it is right now). I completely 
> uninstalled it and installed a clean copy of 7.6.04, in hopes that it was 
> just one of those versions of a BMC product that cannot successfully upgrade 
> the previous version (there have been many), 

Re: release management

[Martinez, Marcelo A]

Great - Thanks Rick and Roger.


Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 16, 2011 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: release management

**

Rest easy!  You can use Change with or without Release.  And yes, Release was 
introduced in 7.5, though the 7.6x versions are better and more fully supported.

Rick
On Feb 16, 2011 9:20 AM, "Martinez, Marcelo A" 
mailto:marc...@cpchem.com>> wrote:
> Hello Listers,
> I have 2 questions on release management.
> We are currently running ARS 7.1/ITSM 7.0.03 (microsoft shop). We plan on 
> moving to 7.6.0x in the near future.
> My issue is: my users are not accustomed to using release management; heck it 
> took me a couple of years to make them use change management!
>
> So my question here is if we implement 7.6.0x, do we have to implement 
> release management or can we get away with just change management (at least 
> for a couple of years)?
>
> Also, if memory serves me right, release management was introduced in version 
> 7.5.00 of ITSM correct?
>
>
> Thanks all,
>
> Marcelo Martinez
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the 
> Answers Are"
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Re: Performance matrix

[Misi Mladoniczky]

Hi L.J.,

We almost agree ;-)

I would recommend using the RRR|Log tool instead for your logfile. It
gives a lot more, but has a small annual subscription fee attached to
it...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
> I completely agree...turn on API/Filter/SQL logging and run the AR Log
> Analyzer, see where your 'heavy hitters' are and tune them first.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, February 16, 2011 2:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Performance matrix
>
> Hi,
>
> Performance may be good, if you look at individual parts, but the design
> seems bad.
>
> You will probably benefit from having less fields in your forms, and split
> the data/functionality into multiple forms. This may be very hard to do
> though...
>
> You may be able to improve things with your current architecture, but you
> have to check what really happens when you login, open your form, and save
> your record etc. Which forms are run, indexes used, filters executed,
> unnecessary set-fields/table-refreshes etc. In other words - Traditional
> performance tuning.
>
> Turn on your log files on and investigate!
>
> http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> hi all,
>>
>> I have an completely custom application with about more then 200 forms
>> and
>> 20 heavy forms with around 800 fields on an average on the heave forms.
>> I
>> have concurrent 1300 users who do all kinds of works. Most importantly
>> the
>> AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same
>> machine.
>>
>> Now my question what should be the performance that I should consider as
>> good? How do anyone can decide whats a good performance for this kind of
>> system?
>>
>> Currently we are observing 10 seconds to log in and 45 seconds to open
>> the
>> max heavy form with 1200 fields and 1 minute to save a records in this
>> form
>> at peak usage.
>>
>> What should be the feasible performance improvement that I can expect
>> and
>> work towards?
>>
>> Can anyone shed some light on ARS Performance matrix and how it is
>> calculated?
>>
>> Thanks a lot in advance we are currently in the fire fighting mode on
>> this
>> front.
>>
>> Regards,
>> Vikram.
>> --
>> View this message in context:
>> http://old.nabble.com/Performance-matrix-tp30936611p30936611.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
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>
> ___
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>

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Re: SRM 7.6.03 Questions/Issues

[Eli Schilling]

Hey Kevin,
 
We're only on SRM 2.2 but item one is the same for us.  I did open a
ticket with BMC and they said it was by design in order to reduce
duplication in the database.  Its a real PITA though and we've
considered adding some direct links.  Having to go back and forth to
locate attachments is a waste of time!
 
As for item 2, we get work log copies either direction.  So either they
removed some functionality going to 7.6 or you do have a bug in the
workflow.
 
Cheers!
Eli
 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, February 16, 2011 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6.03 Questions/Issues


** 

I have only looked into the first item, and you are correct that it is
described as being by design.  However, there was a way to fix it in SRM
2.2.  Unfortunately, I haven't found the fix yet in the latest version.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Tuesday, February 15, 2011 1:39 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 Questions/Issues

 

** 

List,

I am working with ARS/ITSM/SRM 7.6.03.  I have created a number of SRD's
that create incidents.  Everything works fine except for the following
two things.

 

1.  Attachment adding to the Service Request does not come over to the
incident when created.  There is a work info entry on the incident that
says, "Attachment from Request Entry" but no attachment.

2.  Update to the activity log on the service request does not update
the work info on the incident.  It does however update the activity log
when a work info entry is created on the incident.

 

I did a little digging and I have talk to a couple of people on these
and I am hearing that both of these are not bugs, they are working on
desgined.  I was not 100% sure if that was accurate so I was wondering
if anyone has worked on this issue and received any information on
either of these?

-- 
Kevin Begosh

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist:
"Where the Answers Are"_ 

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Re: Performance matrix

[Darrell Reading]

I would look at the number of rows on the heavy hitter forms as well as having 
the DBA possibly doing a reorg on those heavy hitter forms as well as their 
supporting forms.  How ever you look at logs either by what BMC supplies or 
some third party app, I would look at what queries are going through that 
appear to run a while and see if your indexes need to be tweaked.

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 16, 2011 09:52
To: arslist@ARSLIST.ORG
Subject: Re: Performance matrix

Hi L.J.,

We almost agree ;-)

I would recommend using the RRR|Log tool instead for your logfile. It
gives a lot more, but has a small annual subscription fee attached to
it...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
> I completely agree...turn on API/Filter/SQL logging and run the AR Log
> Analyzer, see where your 'heavy hitters' are and tune them first.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, February 16, 2011 2:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Performance matrix
>
> Hi,
>
> Performance may be good, if you look at individual parts, but the design
> seems bad.
>
> You will probably benefit from having less fields in your forms, and split
> the data/functionality into multiple forms. This may be very hard to do
> though...
>
> You may be able to improve things with your current architecture, but you
> have to check what really happens when you login, open your form, and save
> your record etc. Which forms are run, indexes used, filters executed,
> unnecessary set-fields/table-refreshes etc. In other words - Traditional
> performance tuning.
>
> Turn on your log files on and investigate!
>
> http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> hi all,
>>
>> I have an completely custom application with about more then 200 forms
>> and
>> 20 heavy forms with around 800 fields on an average on the heave forms.
>> I
>> have concurrent 1300 users who do all kinds of works. Most importantly
>> the
>> AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same
>> machine.
>>
>> Now my question what should be the performance that I should consider as
>> good? How do anyone can decide whats a good performance for this kind of
>> system?
>>
>> Currently we are observing 10 seconds to log in and 45 seconds to open
>> the
>> max heavy form with 1200 fields and 1 minute to save a records in this
>> form
>> at peak usage.
>>
>> What should be the feasible performance improvement that I can expect
>> and
>> work towards?
>>
>> Can anyone shed some light on ARS Performance matrix and how it is
>> calculated?
>>
>> Thanks a lot in advance we are currently in the fire fighting mode on
>> this
>> front.
>>
>> Regards,
>> Vikram.
>> --
>> View this message in context:
>> http://old.nabble.com/Performance-matrix-tp30936611p30936611.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
> ___
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This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.

   

Re: Performance matrix

[Tommy Morris]

You may also want to ask your DBA's to make sure that the queries' execution 
paths are optimized. Oracle 10g would save the execution path automatically but 
11g does not. Once I started sending captured queries (pulled from SQL logging) 
to our dba's and they scripted the execution path, we started seeing big 
performance improvements.

R: Re: where I can find the executable file of SRM?

[team.rem...@libero.it]

Thanks David,
I know the download link ... but I can not identify the package to download 
SRM. I am able to download BMC Remedy Service Desk Application 7.0.03, but I 
can not find the BMC Service Request Management. the SRM may be contained in a 
package different? for example, BMC Atrium installer?

I hope you can help me, thanks very much.
Peter

>Messaggio originale
>Da: david_eas...@bmc.com
>Data: 16-feb-2011 16.22
>A: 
>Ogg: Re: where I can find the executable file of SRM?
>
>Downloads for BMC products can be found at the Product Downloads (EPD) site: 
http://apps.bmc.com/server/available.cfm?fc=EPDAPP
>
>-David J. Easter
>Manager of Product Management, Remedy Platform
>BMC Software, Inc.
> 
>The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.
>
>-Original Message-
>From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.
ORG] On Behalf Of team.rem...@libero.it
>Sent: Wednesday, February 16, 2011 03:39 AM
>To: arslist@ARSLIST.ORG
>Subject: where I can find the executable file of SRM?
>
>Hello everyone,
>I'd like to install on the 7.0 ITSM Service Request Management 2.2.
>but I can not find the executable file (setup.exe). performing a download 
from 
>BMC where I can find the executable file of SRM? Thanks I risk going mad!
>Thanks to all
>Peter
>

>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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OT: Problems posting to the List

[Shawn Stonequist]

 
This is a test. Has it been received?
 
If so, can anyone help me? I seem unable to post anything through the
ARSList web (http://listserv.rbugs.com/cgi-bin/wa.exe?P1
 &L=arslist) despite
trying from several different browsers
 
Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 

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Re: Problems posting to the List

[Grooms, Frederick W]

We see it on the list.   Sometimes the web interface has problems.  You can 
always send an email to "arslist@ARSLIST.ORG" to post your questions (and 
answers) to the list.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Stonequist
Sent: Wednesday, February 16, 2011 10:30 AM
To: arslist@ARSLIST.ORG
Subject: OT: Problems posting to the List

**

This is a test. Has it been received?

If so, can anyone help me? I seem unable to post anything through the ARSList 
web (http://listserv.rbugs.com/cgi-bin/wa.exe?P1&L=arslist) despite trying from 
several different browsers

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS



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Auto Reply: Re: Problems posting to the List

[tim . rondeau]

This is an auto-replied message. I will be returning 2/21/11, please contact 
Kim Santana if this is an emergency.

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FW: Email to Remedy Ticket Functionality

[Jason Harper]

Hello all,

We are considering a tool call Yurbi Connect to create helpdesk tickets from 
email, both structured and unstructured messages.

Has anyone used this application or "email eater" programs in general? Would 
like to know what your experiences have been and any advice/suggestions that 
could offer.

Thanks,
Jason Harper


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Auto Reply: FW: Email to Remedy Ticket Functionality

[tim . rondeau]

This is an auto-replied message.  I am currently out of office with limited 
access to email.  I will be returning 2/21/11, please contact Kim Santana if 
this is an emergency.

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Re: Performance matrix

[LJ LongWing]

Of courseI've used your tool before and as with all of your tools, they are 
exemplary.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 16, 2011 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance matrix

Hi L.J.,

We almost agree ;-)

I would recommend using the RRR|Log tool instead for your logfile. It
gives a lot more, but has a small annual subscription fee attached to
it...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi,
> I completely agree...turn on API/Filter/SQL logging and run the AR Log
> Analyzer, see where your 'heavy hitters' are and tune them first.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, February 16, 2011 2:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Performance matrix
>
> Hi,
>
> Performance may be good, if you look at individual parts, but the design
> seems bad.
>
> You will probably benefit from having less fields in your forms, and split
> the data/functionality into multiple forms. This may be very hard to do
> though...
>
> You may be able to improve things with your current architecture, but you
> have to check what really happens when you login, open your form, and save
> your record etc. Which forms are run, indexes used, filters executed,
> unnecessary set-fields/table-refreshes etc. In other words - Traditional
> performance tuning.
>
> Turn on your log files on and investigate!
>
> http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> hi all,
>>
>> I have an completely custom application with about more then 200 forms
>> and
>> 20 heavy forms with around 800 fields on an average on the heave forms.
>> I
>> have concurrent 1300 users who do all kinds of works. Most importantly
>> the
>> AR version is ARS 5.0.1 on Solaris/Oracle with AR and Db on the same
>> machine.
>>
>> Now my question what should be the performance that I should consider as
>> good? How do anyone can decide whats a good performance for this kind of
>> system?
>>
>> Currently we are observing 10 seconds to log in and 45 seconds to open
>> the
>> max heavy form with 1200 fields and 1 minute to save a records in this
>> form
>> at peak usage.
>>
>> What should be the feasible performance improvement that I can expect
>> and
>> work towards?
>>
>> Can anyone shed some light on ARS Performance matrix and how it is
>> calculated?
>>
>> Thanks a lot in advance we are currently in the fire fighting mode on
>> this
>> front.
>>
>> Regards,
>> Vikram.
>> --
>> View this message in context:
>> http://old.nabble.com/Performance-matrix-tp30936611p30936611.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
> ___
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: where I can find the executable file of SRM?

[Easter, David]

If you purchased your products through the Solution Pack model, you'll find BMC 
Service Request Management in a folder underneath the BMC Remedy IT Service 
Management Suite.

If you purchased your products through legacy pricing, you'll find it in its 
own standalone folder called "BMC Service Request Management".

If you did not purchase it, you will not see it.  Only products currently in 
your contract - or under trial - are visible on EPD.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, February 16, 2011 08:22 AM
To: arslist@ARSLIST.ORG
Subject: R: Re: where I can find the executable file of SRM?

Thanks David,
I know the download link ... but I can not identify the package to download 
SRM. I am able to download BMC Remedy Service Desk Application 7.0.03, but I 
can not find the BMC Service Request Management. the SRM may be contained in a 
package different? for example, BMC Atrium installer?

I hope you can help me, thanks very much.
Peter

>Messaggio originale
>Da: david_eas...@bmc.com
>Data: 16-feb-2011 16.22
>A: 
>Ogg: Re: where I can find the executable file of SRM?
>
>Downloads for BMC products can be found at the Product Downloads (EPD) site: 
http://apps.bmc.com/server/available.cfm?fc=EPDAPP
>
>-David J. Easter
>Manager of Product Management, Remedy Platform
>BMC Software, Inc.
> 
>The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.
>
>-Original Message-
>From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.
ORG] On Behalf Of team.rem...@libero.it
>Sent: Wednesday, February 16, 2011 03:39 AM
>To: arslist@ARSLIST.ORG
>Subject: where I can find the executable file of SRM?
>
>Hello everyone,
>I'd like to install on the 7.0 ITSM Service Request Management 2.2.
>but I can not find the executable file (setup.exe). performing a download 
from 
>BMC where I can find the executable file of SRM? Thanks I risk going mad!
>Thanks to all
>Peter
>

>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: SRM 7.6.03 Questions/Issues

[Kevin Begosh]

Thanks Eli, I thought it did work in 2.2, that is why I am trying to find
out if was taken away or of it is a bug
On Wed, Feb 16, 2011 at 11:02 AM, Eli Schilling
wrote:

> **
> Hey Kevin,
>
> We're only on SRM 2.2 but item one is the same for us.  I did open a ticket
> with BMC and they said it was by design in order to reduce duplication in
> the database.  Its a real PITA though and we've considered adding some
> direct links.  Having to go back and forth to locate attachments is a waste
> of time!
>
> As for item 2, we get work log copies either direction.  So either they
> removed some functionality going to 7.6 or you do have a bug in the
> workflow.
>
> Cheers!
> Eli
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
> *Sent:* Wednesday, February 16, 2011 6:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SRM 7.6.03 Questions/Issues
>
>   **
>
> I have only looked into the first item, and you are correct that it is
> described as being by design.  However, there was a way to fix it in SRM
> 2.2.  Unfortunately, I haven’t found the fix yet in the latest version.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Southern Union
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
> *Sent:* Tuesday, February 15, 2011 1:39 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SRM 7.6.03 Questions/Issues
>
>
>
> **
>
> List,
>
> I am working with ARS/ITSM/SRM 7.6.03.  I have created a number of SRD's
> that create incidents.  Everything works fine except for the following two
> things.
>
>
>
> 1.  Attachment adding to the Service Request does not come over to the
> incident when created.  There is a work info entry on the incident that
> says, "Attachment from Request Entry" but no attachment.
>
> 2.  Update to the activity log on the service request does not update the
> work info on the incident.  It does however update the activity log when a
> work info entry is created on the incident.
>
>
>
> I did a little digging and I have talk to a couple of people on these and I
> am hearing that both of these are not bugs, they are working on desgined.  I
> was not 100% sure if that was accurate so I was wondering if anyone has
> worked on this issue and received any information on either of these?
>
> --
> Kevin Begosh
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender. _attend WWRUG11
> www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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ARS Client 7.6 Copy/Paste Issues

[Shawn Stonequist]

Greetings List!

We are upgrading from 6.3 to 7.6 (finally!)

We are upgrading clients first, since they are compatible with the 6.3
server and we are unable to upgrade everything simultaneously.

One thing we noticed is that when users of 7.6 clients copy/paste from
emails, websites, etc., strange characters are being added- everything from
"c" and "." to "&", "%", "{", and even non-Western characters (I think I
even saw the Japanese Yen symbol once). Unfortunately, I couldn't find
anything in the BMC KM or the List Archives (not really even sure what to
look for) so apologies if this is a repeat.

It seems completely random- not specific to plain text, rich text, or HTML
text being copied (in my own personal experience).

The issue this presents is that the extra character causes false negative
responses in workflow objects. For example, if an email address is
copied/pasted, "Enter" key is pressed, previous contacts from that email
address should be returned, but the extra character make this false (as well
as prevents the current contact from being presented when this process
occurs for the same address in the future).

And since it does not *always* add a character, I can't even write a
workflow object to strip the last character off. Once we were aware of what
was happening, of course we had users remove the character themselves (but
you know how silly those human beings can be- they always forget or miss
some here and there ;) ).

Any thoughts/ideas?

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 

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Re: ARS Client 7.6 Copy/Paste Issues

[Grooms, Frederick W]

There is a defect # on that already (actually there are 3 of them) so hopefully 
it "should" be in the first patch.  

I'm also waiting for the first patch (for that issue and to correct the table 
displayed row issue). For the table row issue, if more rows exist in the table 
than will fit on the screen it drops you to the bottom of the table on a 
refresh even if the 1st row is selected. (There are 5 defect ID's for that)

Go look thru the defect list and you will find them (I used a keywords of 
"copy" and "table" for AR System 7.6.03 User Tool )

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Stonequist
Sent: Wednesday, February 16, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: ARS Client 7.6 Copy/Paste Issues

Greetings List!

We are upgrading from 6.3 to 7.6 (finally!)

We are upgrading clients first, since they are compatible with the 6.3
server and we are unable to upgrade everything simultaneously.

One thing we noticed is that when users of 7.6 clients copy/paste from
emails, websites, etc., strange characters are being added- everything from
"c" and "." to "&", "%", "{", and even non-Western characters (I think I
even saw the Japanese Yen symbol once). Unfortunately, I couldn't find
anything in the BMC KM or the List Archives (not really even sure what to
look for) so apologies if this is a repeat.

It seems completely random- not specific to plain text, rich text, or HTML
text being copied (in my own personal experience).

The issue this presents is that the extra character causes false negative
responses in workflow objects. For example, if an email address is
copied/pasted, "Enter" key is pressed, previous contacts from that email
address should be returned, but the extra character make this false (as well
as prevents the current contact from being presented when this process
occurs for the same address in the future).

And since it does not *always* add a character, I can't even write a
workflow object to strip the last character off. Once we were aware of what
was happening, of course we had users remove the character themselves (but
you know how silly those human beings can be- they always forget or miss
some here and there ;) ).

Any thoughts/ideas?

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 

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Re: ARS Client 7.6 Copy/Paste Issues

[Jason Miller]

Shawn,

Just to confirm the issue I have noticed the same behavior.  We are not
deploying WUT 7.6, only developers/admins have it so I have not been too
worried about it

 Our standard WUT is 7.1 against AR 7.5.  It helps emphasize to our
users that the MT is the only supported client for newer development because
things like panel fields do not even render correctly when they try to use
the forms in WUT :)  

Where I have mostly noticed this is copying from Dev Studio to WUT when
documenting objects/workflow.  I was thinking it was more related to DS
7.6.03 than it is to WUT.  Thanks for the heads up.

Jason

On Wed, Feb 16, 2011 at 10:38 AM, Shawn Stonequist <
shawn.stonequ...@emns.com> wrote:

> Greetings List!
>
> We are upgrading from 6.3 to 7.6 (finally!)
>
> We are upgrading clients first, since they are compatible with the 6.3
> server and we are unable to upgrade everything simultaneously.
>
> One thing we noticed is that when users of 7.6 clients copy/paste from
> emails, websites, etc., strange characters are being added- everything from
> "c" and "." to "&", "%", "{", and even non-Western characters (I think I
> even saw the Japanese Yen symbol once). Unfortunately, I couldn't find
> anything in the BMC KM or the List Archives (not really even sure what to
> look for) so apologies if this is a repeat.
>
> It seems completely random- not specific to plain text, rich text, or HTML
> text being copied (in my own personal experience).
>
> The issue this presents is that the extra character causes false negative
> responses in workflow objects. For example, if an email address is
> copied/pasted, "Enter" key is pressed, previous contacts from that email
> address should be returned, but the extra character make this false (as
> well
> as prevents the current contact from being presented when this process
> occurs for the same address in the future).
>
> And since it does not *always* add a character, I can't even write a
> workflow object to strip the last character off. Once we were aware of what
> was happening, of course we had users remove the character themselves (but
> you know how silly those human beings can be- they always forget or miss
> some here and there ;) ).
>
> Any thoughts/ideas?
>
> Thanks in advance for your help!
> Shawn Stonequist
> Remedy 6.3
> EMNS
>
>
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Re: ARS Client 7.6 Copy/Paste Issues

[LJ LongWing]

Shawn,
I noticed the same behavior when the 7.6.3 client came out...to fix it I
went back to the 7.5 client.  What version of 7.6 are you seeing this on?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Stonequist
Sent: Wednesday, February 16, 2011 11:38 AM
To: arslist@ARSLIST.ORG
Subject: ARS Client 7.6 Copy/Paste Issues

Greetings List!

We are upgrading from 6.3 to 7.6 (finally!)

We are upgrading clients first, since they are compatible with the 6.3
server and we are unable to upgrade everything simultaneously.

One thing we noticed is that when users of 7.6 clients copy/paste from
emails, websites, etc., strange characters are being added- everything from
"c" and "." to "&", "%", "{", and even non-Western characters (I think I
even saw the Japanese Yen symbol once). Unfortunately, I couldn't find
anything in the BMC KM or the List Archives (not really even sure what to
look for) so apologies if this is a repeat.

It seems completely random- not specific to plain text, rich text, or HTML
text being copied (in my own personal experience).

The issue this presents is that the extra character causes false negative
responses in workflow objects. For example, if an email address is
copied/pasted, "Enter" key is pressed, previous contacts from that email
address should be returned, but the extra character make this false (as well
as prevents the current contact from being presented when this process
occurs for the same address in the future).

And since it does not *always* add a character, I can't even write a
workflow object to strip the last character off. Once we were aware of what
was happening, of course we had users remove the character themselves (but
you know how silly those human beings can be- they always forget or miss
some here and there ;) ).

Any thoughts/ideas?

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 


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Configuring email mailbox to send outgoing email messages by using gmail smtp server

[rahul]

Hi All,

 

I have configured my remedy email client to send email notifications by
using gmail SMTP server but it's not sending email messages.

 

I have configured AR:Email mailbox configuration with following settings:

 

Mailbox name: AREmail_Out

Mailbox Function: Outgoing

 

Email Server Type: SMTP

Polling Interval: 10

Email Server Name: smtp.gmail.com

Email server user: usern...@gmail.com

EmailServer Password:

 

Can anyone let me know why its not working or what can be done to send
messages using gmail email server.

 

Thanks

Rahul


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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[Tristan Roppel]

Am 16.02.2011 20:35, schrieb rahul:

**

Hi All,

I have configured my remedy email client to send email notifications 
by using gmail SMTP server but it's not sending email messages.


I have configured AR:Email mailbox configuration with following settings:

Mailbox name: AREmail_Out

Mailbox Function: Outgoing

Email Server Type: SMTP

Polling Interval: 10

Email Server Name: smtp.gmail.com

Email server user: usern...@gmail.com 

EmailServer Password:

Can anyone let me know why its not working or what can be done to send 
messages using gmail email server.


Thanks

Rahul

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Hi,

you can chech the entries in the AR System Email Messages or you can use 
TCP/IP net sniffer, for example, wireshark, for checking your email 
settings.


Cheers

Tristan

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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[LJ LongWing]

Rahul,

When configuring my Outlook, I noticed it uses port 587 for
outgoing...ensure you do as well, I'm not sure if any sort of encryption is
needed.I would check the gmail docs on setting up pop/smtp

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul
Sent: Wednesday, February 16, 2011 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Configuring email mailbox to send outgoing email messages by using
gmail smtp server

 

** 

Hi All,

 

I have configured my remedy email client to send email notifications by
using gmail SMTP server but it's not sending email messages.

 

I have configured AR:Email mailbox configuration with following settings:

 

Mailbox name: AREmail_Out

Mailbox Function: Outgoing

 

Email Server Type: SMTP

Polling Interval: 10

Email Server Name: smtp.gmail.com

Email server user: usern...@gmail.com

EmailServer Password:

 

Can anyone let me know why its not working or what can be done to send
messages using gmail email server.

 

Thanks

Rahul

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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How much memory should I have for Developer Studio to perform well?

[Chris Danaceau]

I'm inside my corporate network on a machine with 2G RAM running XP 
Professional.  Sometimes it won't open new objects until I close other windows 
(other apps) and working today performance finally degraded to the point where 
it's unusable.
 
This is a 7.6.3 environment FWIW.
 
Thanks,
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect

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Re: How much memory should I have for Developer Studio to perform well?

[Grooms, Frederick W]

What are your memory settings from the devstudio.ini? 

How fragmented is your drive (especially the paging file)?  (If you haven't 
done so, go grab page defrag from the SysInternals suite 
http://technet.microsoft.com/en-us/sysinternals)

I run devstudio with:   
   -Xms512m
   -Xmx1024m

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
Sent: Wednesday, February 16, 2011 3:09 PM
To: arslist@ARSLIST.ORG
Subject: How much memory should I have for Developer Studio to perform well?

** 
I'm inside my corporate network on a machine with 2G RAM running XP 
Professional.  Sometimes it won't open new objects until I close other windows 
(other apps) and working today performance finally degraded to the point where 
it's unusable.
 
This is a 7.6.3 environment FWIW.
 
Thanks,
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect

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Atrium Console.. a one off

[Chuck]

Not sure what to think of Atrium console, while its a slick bit of
Flash. Its a one off.
Its not a true application that can be directly modded by the
Developer Studio.
Not entirely sure why we did this Flash application. Who are we trying
to impress?
We should have stuck with what you could develop from the Developer
Studio.
I always enable the CMDB:Console in addition to the Atrium Console.

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Re: Reloading an OOB form

[Schryver, Curt]

Found what I needed.  Thanks for the answers and suggestions.


Curt A. Schryver
717-810-2109 tel
cschry...@te.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k
Sent: Wednesday, February 16, 2011 1:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reloading an OOB form

hi,

you can re import the Home page.def from the path mentioned by Thad but make
sure you import it with over write mode with delete excess fields options
selected. 

Also just in case take a backup this time to be sure you are not left
without a homepage form :)

Thanks,
Vikram

Thad Esser wrote:
> 
> Curt,
> 
> I'm on a unix server, but I would think this applies to any AR
> environment...  The form definitions are stored in sub-folders off the ARS
> installation folder.  For me that's
> /installforms/en/HomePage.def.  You could probably search
> the
> server for "HomePage.def" and find it.
> 
> Hope that helps,
> Thad
> 
> On Tue, Feb 15, 2011 at 12:44 PM, patrick zandi 
> wrote:
> 
>> ** Ways: off the cuff
>> #1, DB Rollback
>> #2,  Migrator -- eveytime you migrate it makes backups
>>
>>
>>
>> On Tue, Feb 15, 2011 at 1:27 PM, Schryver, Curt <
>> cschry...@tycoelectronics.com> wrote:
>>
>>> **
>>>  We are setting up a new development system (Windows Server 2008,
>>> ARSystem 7.6.03).  We inadvertently wrote over the out-of-the-box Home
>>> Page
>>> form before making a back-up of the original.  Is there an easy way to
>>> get
>>> it back without having to re-install or anything crazy?  This feels like
>>> a
>>> newbie question, or maybe it’s just Monday.  Thanks in advance.
>>>
>>>
>>> *Curt A. Schryver*
>>> *Action Request System* Administrator
>>> Tyco Electronics
>>> 100 AMP Drive
>>> MS 161-043
>>> Harrisburg, PA 17105
>>> 717-810-2109 <+17178102109> tel
>>> 717-810-2124 <+17178102124> fax
>>> cschry...@te.com
>>>
>>> No trees were killed in the sending of this message. However, a large
>>> number of electrons were terribly inconvenienced...
>>>
>>>
>>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>>
>> --
>> Patrick Zandi
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
> 
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> 
> 

-- 
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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[Boyd, Rebecca]

Try setting "email server user" to simply "username." Drop the @gmail.com.

Don't forget to restart the email service after you've made the change.


On Wed, Feb 16, 2011 at 2:35 PM, rahul  wrote:

> **
>
> Hi All,
>
>
>
> I have configured my remedy email client to send email notifications by
> using gmail SMTP server but it’s not sending email messages.
>
>
>
> I have configured AR:Email mailbox configuration with following settings:
>
>
>
> Mailbox name: AREmail_Out
>
> Mailbox Function: Outgoing
>
>
>
> Email Server Type: SMTP
>
> Polling Interval: 10
>
> Email Server Name: smtp.gmail.com
>
> Email server user: usern...@gmail.com
>
> EmailServer Password:
>
>
>
> Can anyone let me know why its not working or what can be done to send
> messages using gmail email server.
>
>
>
> Thanks
>
> Rahul
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Performance matrix

[vikram_k]

hi ,

thanks all for the inputs, I am currently using AR Log analyzer for my
analysis would like to see what RRR team has in the tool (Misi can i have a
look at the tool for a day so as to convince my management to buy it). I
have few questions though,

1) The application is running since 8 years almost ( ARS 5.0.1 on
SOLARIS/Oracle 9)
2) When we say i need to check my indexes on all the heavy forms what do i
exactly need to do i know i have some 30 index fields set on one of my heavy
form i am sure its causing problems but not sure how do i tweak it.
3) I see a lot of errors in my arerror.log file which says "too many filters
executed" if i am not wrong they indicate filter looping or is there any
other issue. Will increasing the filter stack size to 400 from current 200
help?
4) We are also planning to increase the fast tread count to 16 from 12 and
reduce the list thread count to 16 from 20 will it help?
5) And Tommy last one is for you, I am not aware of what exactly is
execution paths for oracle and its optimization do we have this on oracle 9.

We have already turned off the unqualified searches and working on setting
up archival functionality to reduce the search timing, but it still does not
seem to have made a dent in my issue. 

Thanks,
Vikram

Tommy Morris-2 wrote:
> 
> You may also want to ask your DBA's to make sure that the queries'
> execution paths are optimized. Oracle 10g would save the execution path
> automatically but 11g does not. Once I started sending captured queries
> (pulled from SQL logging) to our dba's and they scripted the execution
> path, we started seeing big performance improvements.
> 
> 
> 

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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[Patil, Piyush]

Hi Rahul,

Have you enabled SSL option for AREmail_Out?
Google mail SMTP server is active on SSL port(465) and not on non-SSL port(25)

Thanks,
Piyush Patil

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul
Sent: Thursday, February 17, 2011 1:06 AM
To: arslist@ARSLIST.ORG
Subject: Configuring email mailbox to send outgoing email messages by using 
gmail smtp server

**
Hi All,

I have configured my remedy email client to send email notifications by using 
gmail SMTP server but it's not sending email messages.

I have configured AR:Email mailbox configuration with following settings:

Mailbox name: AREmail_Out
Mailbox Function: Outgoing

Email Server Type: SMTP
Polling Interval: 10
Email Server Name: smtp.gmail.com
Email server user: usern...@gmail.com
EmailServer Password:

Can anyone let me know why its not working or what can be done to send messages 
using gmail email server.

Thanks
Rahul
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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