Re: SRM 7.6.04 links
Junaid, Is this a fresh install? I checked both my 7.6.04 and my older SRM 2.2 installation and both entries in App Admin Console Custom tab state Service Request Management. The only entry with the word system in it is Task Management. Could it be someone else added this as a customization? You can run workflow logging to figure this out or just look at Dev Studio. -Tauf From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Junaid Qureshi Sent: Monday, September 26, 2011 11:11 PM To: arslist@ARSLIST.ORG Subject: SRM 7.6.04 links ** Hi listers, We are seeing 2 links for SRM under Application Administration Console. One is Service Request Management and the other is Service Request Management System. The other link has few option and when clicked on any one , it gives error message Form does not exist on server. We are using SRM 7.6.04 on Windows 2003 server. -Junaid Q. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
RV: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group
Any comments? Cheers, Alejandro De: Alejandro Canon Enviado el: Lunes, 26 de Septiembre de 2011 10:27 Para: 'arslist@ARSLIST.ORG' Asunto: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group Listers, I know my question could be a little bit silly and probably it was answered but I want to ask you again for SLM 7.6.04 (my apologies...) If you want to measure time where an Incident ticket is assigned to a specific group (OLA), independently of incident's status, should you use in SVT' Start Condition 'Assigned Group' = Name of Assigned Group and Stop Condition 'Assigned Group' != Name of Assigned Group? We want to measure two kinds of metrics: - SVT for SLA End to End (means from Assigned to Resolved Status) - SVT for OLA for each assigned group working in the incident (means every time incident is reassigned to a new group an SVT should be attached and started, and previous assigned group should stop its related SVT) In the meanwhile incident ticket stills Assigned or Work In Progress. We want to use SVT grouping and SVT' fields Reset Goal for Same Request = No and Allow Service Target to Re-Open = Yes. Any advice you can give me would be really appreciated. Cheers, Alejandro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group
It depends on how many groups you want to measure. If only a handful then sure, you'll need to add an SLA measurement for each support group. If many, then I would not measure this in an SLA in SLM but rather use the incident assignment logging and produce reports based on those metrics. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alejandro Canon Sent: Tuesday, September 27, 2011 7:54 AM To: arslist@ARSLIST.ORG Subject: RV: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group Any comments? Cheers, Alejandro De: Alejandro Canon Enviado el: Lunes, 26 de Septiembre de 2011 10:27 Para: 'arslist@ARSLIST.ORG' Asunto: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group Listers, I know my question could be a little bit silly and probably it was answered but I want to ask you again for SLM 7.6.04 (my apologies...) If you want to measure time where an Incident ticket is assigned to a specific group (OLA), independently of incident's status, should you use in SVT' Start Condition 'Assigned Group' = Name of Assigned Group and Stop Condition 'Assigned Group' != Name of Assigned Group? We want to measure two kinds of metrics: - SVT for SLA End to End (means from Assigned to Resolved Status) - SVT for OLA for each assigned group working in the incident (means every time incident is reassigned to a new group an SVT should be attached and started, and previous assigned group should stop its related SVT) In the meanwhile incident ticket stills Assigned or Work In Progress. We want to use SVT grouping and SVT' fields Reset Goal for Same Request = No and Allow Service Target to Re-Open = Yes. Any advice you can give me would be really appreciated. Cheers, Alejandro _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Open Posistion: Senior Developer/Consultant
I have an 2 open posistions for a Senior Developers in the Washington DC Area...Secret Clearance required Remedy Developer will be a key resource to the ITSM Enterprise Remedy Team. Focus is on the design, development, maintenance and support of BMC Remedy applications, both custom and out of the box. Ideal candidates will have a strong knowledge of the ITSM/CMDB applications. IN addition this resource will also be utilized heavily, Key responsibilities will include transforming business requirements into designs, design applications and enhancements within the Remedy environment. Remedy developer will have to function in a classic Main Responsibilities: • Develop and customize the Remedy application according to specifications using BMC Remedy’s Developer Studio. • Participate in requirements gathering and perform analysis, design, development, testing and deployment of new customers/workflow/. • Adhere to Remedy Architect defined development standards and change processes. • Provide development documentation and coordinate moving code between development, QA and • Provide support for the ITA Service Desk and interact with users in identifying and resolving Remedy issues. • Coordinate with users to demonstrate new functionality and conduct user acceptance testing • Integrate outside Databases to the proper areas of the BMC Remedy Application • Assist with software upgrades and maintenance upgrades on all Remedy/Web servers. • Assist in configuring and installing Web servers to deploy Web-based access to Clients, as well as, web reporting capabilities. • Design, customize and develop custom reports utilizing Crystal Reports and Remedy’s report writer. • Assist in developing training documentation and help facilitate formal training sessions for medium to large groups of users. • Troubleshoot issues and defects within the Remedy application 6+ Years Experience with BMC Remedy AR System 4+ Years Experience as a BMC Remedy Consultant Remedy Approved Consultant or Remedy Master Developer Extensive Experience with ITSM Applications Extensive Experience with BMC Atrium CMDB Strong Knowledge of SQL and Oracle Databases Ability to Train/Develop Training Materials ITIL Foundation Certified Please Send resumes to dennis.carmic...@l-3com.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Application Permission issue - exporting - importing
Hello all, I am missing something here: hoping my ignorance will be to your shining star with an answer... ;-) Application (ITSM) Change management Dashboard :: I added a couple of dashbaords, a couple of table fields and some workflow.. which works.. fine. ISSUE: exporting and importing into another server:: IE go from test to Prod. I have tried to export individually: forms, AL, Flashbaords, etc.. and import :: result:: get error like the following:: Group permissions removed for this is a licensed product .. blah blah, all permissions removed. I have tried to export the application, with all the workflow and import one time it worked great: now I get the above I have tried to use migrator: Same results. is there a special way to import Application? I have tried export application, application + forms and workflow, just workflow + forms, and a couple of other random ways.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Remedy Software
Just send lists of anything you have to doug_muel...@bmc.com Actually, Misi is being too kind. I have things from 2000 forward most likely and AR System from 3.0 and later. I have some mixed things otherwise but have holes that I am trying to fill (for example, I have HelpDesk 1.0 and 2.0 but not 3.0 and then 4.0 and later). Please assume if you have some version of software that is before 1999, I would love to get a message from you about what you have and we can see if you have something to fill some holes I have. I did find a few things in the memorabilia booth at RUG (thanks Doug and Shyam) that filled a few holes I had. So, there are things out there that I need! I have documentation from AR System 1.1.5 and later and for every other product from late 1993 until today. So, I am set for docs at this point unless you have either really early AR System docs or Remedy Health Profiler docs. And, those early docs are definitely needed. Thanks for any assistance you can offer. I have gotten help from a number of you on the list and it has gone a long way toward filling out our archive of early product. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 26, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Hi, Just send it to Doug himself, or so I would think. It seems like they have most server/clients from 2.0 and forward, but are lacking def-files/applications prior to 3.0. So anything 1.* and apps/defs from 1.* and 2.*. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Remedy Software
That many docs must fill a small library ;) Axton On Tue, Sep 27, 2011 at 9:53 AM, Mueller, Doug doug_muel...@bmc.com wrote: Just send lists of anything you have to doug_muel...@bmc.com Actually, Misi is being too kind. I have things from 2000 forward most likely and AR System from 3.0 and later. I have some mixed things otherwise but have holes that I am trying to fill (for example, I have HelpDesk 1.0 and 2.0 but not 3.0 and then 4.0 and later). Please assume if you have some version of software that is before 1999, I would love to get a message from you about what you have and we can see if you have something to fill some holes I have. I did find a few things in the memorabilia booth at RUG (thanks Doug and Shyam) that filled a few holes I had. So, there are things out there that I need! I have documentation from AR System 1.1.5 and later and for every other product from late 1993 until today. So, I am set for docs at this point unless you have either really early AR System docs or Remedy Health Profiler docs. And, those early docs are definitely needed. Thanks for any assistance you can offer. I have gotten help from a number of you on the list and it has gone a long way toward filling out our archive of early product. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 26, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Hi, Just send it to Doug himself, or so I would think. It seems like they have most server/clients from 2.0 and forward, but are lacking def-files/applications prior to 3.0. So anything 1.* and apps/defs from 1.* and 2.*. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Barcode Scanner Question
Good Morning/afternoon/evening ARS Listers! I've got a question for you. I've been tasked with setting up a brand new Asset system (ARS 7.6.04/Asset 7.6.04 etc.). We will be utilizing the aeroprise gateway also. Here's my issue. I need to identify a barcode scanner that will work with a blackberry, but CANNOT use bluetooth. It must be physically tethered to the blackberry (or an all in one unit). Can anybody point me towards the correct equipment? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Passwords in URLs
Me thinks the solutions is to deprecate the User Tool. If accessing DV plugins from a midtier session, the current session information is used to load the DV plugin and populate the DVF. How does one initiate an SSO session from a native tool if an SSO session is not established in the context of a web browser? Kerberos is the only remotely widely deployed cross-platform technology I can think of. Axton On Sat, Sep 24, 2011 at 7:33 AM, John Baker jba...@javasystemsolutions.comwrote: David Encrypting the password is a useful step, but not a very useful step as essentially the password is still there and could be decrypted, and if one has a copy of the Mid Tier jar files, it's probably achievable in about 2 minutes. This would almost certainly fail a security audit. The only way to solve this problem is to remove the passwords by implementing SSO. John -- SSO Plugin: Bringing BMC products together. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: EXTERNAL: Barcode Scanner Question
Warren, Does it have to be a BlackBerry? We utilized an Aeroprise (Aero-Sync) setup years ago with a Symbol Technologies PDA running Windows ME. Since we were restricted from using any wireless we docked the PDA (with a built in scanner) to a PC and used the Aero-Sync product to upload into our asset form. It worked for a while until the scanner became damaged and there was no spare or replacement money. We ended up letting the Aeroprise license lapse. I think if IT Security had allowed wi-fi connectivity to the PDAs we would have kept Aeroprise and even gotten more licenses to use for Inventory and Asset relocation tasks. HTH, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, September 27, 2011 11:41 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Barcode Scanner Question ** Good Morning/afternoon/evening ARS Listers! I've got a question for you. I've been tasked with setting up a brand new Asset system (ARS 7.6.04/Asset 7.6.04 etc.). We will be utilizing the aeroprise gateway also. Here's my issue. I need to identify a barcode scanner that will work with a blackberry, but CANNOT use bluetooth. It must be physically tethered to the blackberry (or an all in one unit). Can anybody point me towards the correct equipment? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: EXTERNAL: Barcode Scanner Question
Just a thought ( different approach) BCA (bladelogic client automation), can account for all products without the scanner at all. all live systems will be automatically accounted for.. Just a thought.. and it will update the CMDB automatically as well.. On Tue, Sep 27, 2011 at 12:02 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Warren, Does it have to be a BlackBerry? We utilized an Aeroprise (Aero-Sync) setup years ago with a Symbol Technologies PDA running Windows ME. Since we were restricted from using any wireless we docked the PDA (with a built in scanner) to a PC and used the Aero-Sync product to upload into our asset form. It worked for a while until the scanner became damaged and there was no spare or replacement money. We ended up letting the Aeroprise license lapse. I think if IT Security had allowed wi-fi connectivity to the PDAs we would have kept Aeroprise and even gotten more licenses to use for Inventory and Asset relocation tasks. HTH, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II *Sent:* Tuesday, September 27, 2011 11:41 AM *To:* arslist@ARSLIST.ORG *Subject:* EXTERNAL: Barcode Scanner Question ** ** ** Good Morning/afternoon/evening ARS Listers! I've got a question for you. I've been tasked with setting up a brand new Asset system (ARS 7.6.04/Asset 7.6.04 etc.). We will be utilizing the aeroprise gateway also. Here's my issue. I need to identify a barcode scanner that will work with a blackberry, but CANNOT use bluetooth. It must be physically tethered to the blackberry (or an all in one unit). Can anybody point me towards the correct equipment? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Disable ITSM 7.6.04 Vendor-Restricted Access (60900)
The ITSM 7.6.04 Multi Tenancy states the following about the vendor- restricted access function using field id 60900. If vendor-restricted access is configured, the assignee support company and the incident owner are used to populate field 60900 to grant access, as described in The role of field 60900 on page 39. If vendor-restricted access is not configured, in this example, even if John Support were assigned the incident, he could not view it. This security feature is designed to prevent accidentally granting view access if a request is accidentally assigned to someone who supports the wrong company. This appears to state that vendor-restricted access to tickets can be disabled in ITSM 7.6.04 but searching throught the config guide etc I cannot see any configuration options to disable vendor restricted access, is it possible to disable this feature? Thanks Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM issue with Incident SRDs
I though about doing it that way, but the Incident type is not a field available in the AOT for me to map and set. Do you recall if you were on SRM 7.6.4? this is the version that we're on. Thanks for any addiitonal help you can provide. Maria Calabrese Bose Corporation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Remedy Software
I have a 1.0 December 1991 Uses Manual. (Before Active Links -LOL) Sun OS TAR Tape of 1.0 AR System. I have 1.1 Complete Set of Documentation. LOL David K Hill Senior Engineer, Software Development Information Technology Operating Support Systems Delivery Comcast Enterprise Technology My Site david_hi...@cable.comcast.com No trees were harmed during the sending of this message, but several trillion electrons were greatly aggitated. Powered By -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, September 27, 2011 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Just send lists of anything you have to doug_muel...@bmc.com Actually, Misi is being too kind. I have things from 2000 forward most likely and AR System from 3.0 and later. I have some mixed things otherwise but have holes that I am trying to fill (for example, I have HelpDesk 1.0 and 2.0 but not 3.0 and then 4.0 and later). Please assume if you have some version of software that is before 1999, I would love to get a message from you about what you have and we can see if you have something to fill some holes I have. I did find a few things in the memorabilia booth at RUG (thanks Doug and Shyam) that filled a few holes I had. So, there are things out there that I need! I have documentation from AR System 1.1.5 and later and for every other product from late 1993 until today. So, I am set for docs at this point unless you have either really early AR System docs or Remedy Health Profiler docs. And, those early docs are definitely needed. Thanks for any assistance you can offer. I have gotten help from a number of you on the list and it has gone a long way toward filling out our archive of early product. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 26, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Hi, Just send it to Doug himself, or so I would think. It seems like they have most server/clients from 2.0 and forward, but are lacking def-files/applications prior to 3.0. So anything 1.* and apps/defs from 1.* and 2.*. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM issue with Incident SRDs
You can always add the field if it is not available in your AOT field mapping. The guide should be able to help you with that. It's fairly simple to do. While you're in there, you may want to add the Product Categorization 2, 3, and Product Name as well. If I remember correctly, those are not available out of the box. (Don't ask why) :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maria Calabrese Sent: Tuesday, September 27, 2011 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: SRM issue with Incident SRDs I though about doing it that way, but the Incident type is not a field available in the AOT for me to map and set. Do you recall if you were on SRM 7.6.4? this is the version that we're on. Thanks for any addiitonal help you can provide. Maria Calabrese Bose Corporation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Remedy Software
Do you have a tape drive that can read a Sun OS TAR tape? ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hill, David Sent: September 27, 2011 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software I have a 1.0 December 1991 Uses Manual. (Before Active Links -LOL) Sun OS TAR Tape of 1.0 AR System. I have 1.1 Complete Set of Documentation. LOL David K Hill Senior Engineer, Software Development Information Technology Operating Support Systems Delivery Comcast Enterprise Technology My Site david_hi...@cable.comcast.com No trees were harmed during the sending of this message, but several trillion electrons were greatly aggitated. Powered By -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, September 27, 2011 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Just send lists of anything you have to doug_muel...@bmc.com Actually, Misi is being too kind. I have things from 2000 forward most likely and AR System from 3.0 and later. I have some mixed things otherwise but have holes that I am trying to fill (for example, I have HelpDesk 1.0 and 2.0 but not 3.0 and then 4.0 and later). Please assume if you have some version of software that is before 1999, I would love to get a message from you about what you have and we can see if you have something to fill some holes I have. I did find a few things in the memorabilia booth at RUG (thanks Doug and Shyam) that filled a few holes I had. So, there are things out there that I need! I have documentation from AR System 1.1.5 and later and for every other product from late 1993 until today. So, I am set for docs at this point unless you have either really early AR System docs or Remedy Health Profiler docs. And, those early docs are definitely needed. Thanks for any assistance you can offer. I have gotten help from a number of you on the list and it has gone a long way toward filling out our archive of early product. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 26, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Hi, Just send it to Doug himself, or so I would think. It seems like they have most server/clients from 2.0 and forward, but are lacking def-files/applications prior to 3.0. So anything 1.* and apps/defs from 1.* and 2.*. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.04 links
Yes, it is a fresh install. We have another environment where we are running Remedy 7.6.00 and SRM is not even running on that environmemnt. However, we are seeing Service Request Management System link in Application Administration Console. I ckecked no one has done any customization. On Tue, Sep 27, 2011 at 6:20 AM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** Junaid, Is this a fresh install? I checked both my 7.6.04 and my older SRM 2.2 installation and both entries in App Admin Console Custom tab state “Service Request Management.” The only entry with the word “system” in it is Task Management. Could it be someone else added this as a customization? You can run workflow logging to figure this out or just look at Dev Studio.*** * -Tauf ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Junaid Qureshi *Sent:* Monday, September 26, 2011 11:11 PM *To:* arslist@ARSLIST.ORG *Subject:* SRM 7.6.04 links ** ** ** Hi listers, We are seeing 2 links for SRM under Application Administration Console. One is Service Request Management and the other is Service Request Management System. The other link has few option and when clicked on any one , it gives error message Form does not exist on server. We are using SRM 7.6.04 on Windows 2003 server. -Junaid Q. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Gmail and AREmail Engine
List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
Yes, works fine, both inbound and outbound Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 27 sept. 2011, at 20:30, Kevin Begosh kbeg...@gmail.com wrote: ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Plugin Server issue
Hello list, I know similar topics have been discussed although after trying them all I'm still facing this issue. The error I'm seeing is the following: Cannot establish a network connection to the AR System Plug-In server : SERVER NAME () : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) I have turned on Plugin log and do not see the plugin failing. I do see the filter that is causing this is NE:InvokePlugin We are running in a server group environment and I have confirmed that the Server Name Alias is correct and the Server Connect Name is also set correctly. I added the IP-NAME parameters but still can not figure out why we're getting the error. Any assistance would be appreciated. Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p [cid:image001.gif@01CC7D31.FDB29330] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Areinline: image001.gif
Re: Plugin Server issue
Port is the default for the Java plugin server, not the arplugin one, so you need to enable logging via the pluginsvr_config.xml file. Also, I would expect the NE plugins to be running under an instance of the Java plugin server using a different port as they are part of the Atrium/CMDB package. You need to double check the configs for the various Java based plugin servers and make sure they're all running on unique ports and then verify the relevant Server-Plugin-Alias lines in the ar.conf are referencing the correct instance for each plugin. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: 27 September 2011 21:25 To: arslist@ARSLIST.ORG Subject: Plugin Server issue ** Hello list, I know similar topics have been discussed although after trying them all I'm still facing this issue. The error I'm seeing is the following: Cannot establish a network connection to the AR System Plug-In server : SERVER NAME () : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) I have turned on Plugin log and do not see the plugin failing. I do see the filter that is causing this is NE:InvokePlugin We are running in a server group environment and I have confirmed that the Server Name Alias is correct and the Server Connect Name is also set correctly. I added the IP-NAME parameters but still can not figure out why we're getting the error. Any assistance would be appreciated. Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p [cid:image001.gif@01CC7D5D.17DF1C30] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Re: Gmail and AREmail Engine
Hi, Yes used it lots of times. Works fine for SMTP Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: 27 September 2011 19:31 To: arslist@ARSLIST.ORG Subject: Gmail and AREmail Engine ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Old Remedy Software
Funny you should mention that. I had an old Sun i386 Workstation that had that drive attach up until last year, but donated it to the local college. It was one of those Quick50 tapes. -d David K Hill Senior Engineer, Software Development Information Technology Operating Support Systems Delivery Comcast Enterprise Technology My Site david_hi...@cable.comcast.com No trees were harmed during the sending of this message, but several trillion electrons were greatly aggitated. Powered By -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, September 27, 2011 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Do you have a tape drive that can read a Sun OS TAR tape? ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hill, David Sent: September 27, 2011 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software I have a 1.0 December 1991 Uses Manual. (Before Active Links -LOL) Sun OS TAR Tape of 1.0 AR System. I have 1.1 Complete Set of Documentation. LOL David K Hill Senior Engineer, Software Development Information Technology Operating Support Systems Delivery Comcast Enterprise Technology My Site david_hi...@cable.comcast.com No trees were harmed during the sending of this message, but several trillion electrons were greatly aggitated. Powered By -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, September 27, 2011 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Just send lists of anything you have to doug_muel...@bmc.com Actually, Misi is being too kind. I have things from 2000 forward most likely and AR System from 3.0 and later. I have some mixed things otherwise but have holes that I am trying to fill (for example, I have HelpDesk 1.0 and 2.0 but not 3.0 and then 4.0 and later). Please assume if you have some version of software that is before 1999, I would love to get a message from you about what you have and we can see if you have something to fill some holes I have. I did find a few things in the memorabilia booth at RUG (thanks Doug and Shyam) that filled a few holes I had. So, there are things out there that I need! I have documentation from AR System 1.1.5 and later and for every other product from late 1993 until today. So, I am set for docs at this point unless you have either really early AR System docs or Remedy Health Profiler docs. And, those early docs are definitely needed. Thanks for any assistance you can offer. I have gotten help from a number of you on the list and it has gone a long way toward filling out our archive of early product. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 26, 2011 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Old Remedy Software Hi, Just send it to Doug himself, or so I would think. It seems like they have most server/clients from 2.0 and forward, but are lacking def-files/applications prior to 3.0. So anything 1.* and apps/defs from 1.* and 2.*. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. During one of the sessions, Doug made a call for old Remedy software. Does anyone remember who/where he asked us to contact should we have some? thanks- -drake __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives
Re: Gmail and AREmail Engine
okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.com wrote: ** **We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT -- *From: *Kevin Begosh kbeg...@gmail.com *Sender: *Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Tue, 27 Sep 2011 14:30:50 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: *arslist@ARSLIST.ORG *Subject: *Gmail and AREmail Engine ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
The Apache Tomcat Native library which allows optimal performance in production environments was not found
I've never come across anyone who uses it, and I wouldn't recommend doing so if you did find it for that reason. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Assignment route from SRM
Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct assign the request to a user, eiter i don't know where to configure this. Hope anyone can guide me on this. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
Don't forget to check your AntiVirus software to make sure Port 25 (or whatever port you are using) isn't blocked. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Tuesday, September 27, 2011 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Gmail and AREmail Engine ** okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.com wrote: ** We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT From: Kevin Begosh kbeg...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 27 Sep 2011 14:30:50 -0400 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Gmail and AREmail Engine ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: The Apache Tomcat Native library which allows optimal performance in production environments was not found
I don't remember installing or running with the tcnative-1.dll back on Tomcat 5.x with mid-tier 7.1.x, but the Tomcat 6.0.32 x64 installs that my 7.6.04.01+ mid-tiers are running on today all have it. It was an option that I selected along with the Service during the install from the apache-tomcat-6.0.32.exe installer, and I have done that whenever installing tomcat 6.x from the Apache distribution for testing with mid-tier 7.5 and higher. The 7.6.04.01+ mid-tiers and tomcats are all running with java 1.6.0_24 x64, and have some java startup switches set for hybrid mode. I have not seen where the native library is causing me any problems, but I could be missing something. It was not an installation option prior to Tomcat 6.0, as I recall, and at one point years ago BMC warned against using it. They also used to warn against using SSL... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, September 27, 2011 3:52 PM To: arslist@ARSLIST.ORG Subject: The Apache Tomcat Native library which allows optimal performance in production environments was not found ** What does one do about this if anything... The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files (x86)\Apache Software Foundation\Tomcat5.5.28\bin;.;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\PROGRA~2\BMCSOF~1\ARSystem\midtier\WEB-INF\lib Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Assignment route from SRM
See Assignment Configuration form (CFG:Assignment) - its on the Application Admin Console for ITSM - Step 7 Assignment - for assignment rules Also see Change Configuration Rules under Application Admin Console / Advanced / Change Management / Advanced Options / Rules Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct assign the request to a user, eiter i don't know where to configure this. Hope anyone can guide me on this. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
I'm guessing your firewall is blocking outbound traffic to smtp servers. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, September 27, 2011 6:00 PM To: arslist@ARSLIST.ORG Subject: Re: Gmail and AREmail Engine Don't forget to check your AntiVirus software to make sure Port 25 (or whatever port you are using) isn't blocked. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Tuesday, September 27, 2011 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Gmail and AREmail Engine ** okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.com wrote: ** We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT From: Kevin Begosh kbeg...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 27 Sep 2011 14:30:50 -0400 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Gmail and AREmail Engine ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Assignment route from SRM
Thanks Andrew But the configurations enforce certain rules; what i need is to set an specific user as a change assignee, and rules randomly will place the assignment. Is there a way to tell the assignment engine to select a single user? Best Regards Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 27 Sep 2011 19:38:52 -0400 From: ago...@jcpenney.com Subject: Re: Assignment route from SRM To: arslist@ARSLIST.ORG ** See “Assignment Configuration” form (CFG:Assignment) – its on the Application Admin Console for ITSM – Step 7 “Assignment” – for assignment rules Also see “Change Configuration Rules” under Application Admin Console / Advanced / Change Management / Advanced Options / Rules Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct assign the request to a user, eiter i don't know where to configure this. Hope anyone can guide me on this. Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
Definitely - for example: DISABLE McAfee Access Protection on Port 25 (where installed - Win2K3 only) Console - Access Protection - Prevent mass mailing: Add aremaild.exe and emaild.exe to list of processes to exclude Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, September 27, 2011 6:00 PM To: arslist@ARSLIST.ORG Subject: Re: Gmail and AREmail Engine ** Don't forget to check your AntiVirus software to make sure Port 25 (or whatever port you are using) isn't blocked. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Tuesday, September 27, 2011 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Gmail and AREmail Engine ** okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.commailto:rickshar...@yahoo.com wrote: ** We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT From: Kevin Begosh kbeg...@gmail.commailto:kbeg...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Tue, 27 Sep 2011 14:30:50 -0400 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Gmail and AREmail Engine ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: The Apache Tomcat Native library which allows optimal performance in production environments was not found
I have used it on solaris and linux without issue. It helps with very apecific things, like file operations. Read up on it to see if it would help in your situation. On Sep 27, 2011 6:14 PM, strauss stra...@unt.edu wrote: I don't remember installing or running with the tcnative-1.dll back on Tomcat 5.x with mid-tier 7.1.x, but the Tomcat 6.0.32 x64 installs that my 7.6.04.01+ mid-tiers are running on today all have it. It was an option that I selected along with the Service during the install from the apache-tomcat-6.0.32.exe installer, and I have done that whenever installing tomcat 6.x from the Apache distribution for testing with mid-tier 7.5 and higher. The 7.6.04.01+ mid-tiers and tomcats are all running with java 1.6.0_24 x64, and have some java startup switches set for hybrid mode. I have not seen where the native library is causing me any problems, but I could be missing something. It was not an installation option prior to Tomcat 6.0, as I recall, and at one point years ago BMC warned against using it. They also used to warn against using SSL... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, September 27, 2011 3:52 PM To: arslist@ARSLIST.ORG Subject: The Apache Tomcat Native library which allows optimal performance in production environments was not found ** What does one do about this if anything... The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files (x86)\Apache Software Foundation\Tomcat5.5.28\bin;.;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\PROGRA~2\BMCSOF~1\ARSystem\midtier\WEB-INF\lib Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM issue with Incident SRDs
I just ran into this today. This is by design since the incident was created from a Service Request. You shouldn't hard code anything. A true incident User Service Restoration should be created directly from the Incident Management application. Regards, Moe. -Original Message- From: Chowdhury, Tauf [mailto:tauf.chowdh...@frx.com] Sent: Monday, September 26, 2011 3:30 PM Subject: Re: SRM issue with Incident SRDs Maria, I've seen this issue and what I've had to do is hard code the mapping for that field within your AOT after you relate the template to it. So when you define the fields that will map to your variables in the PDT, pick Incident Type, but set a default value of whatever it is you want. If you want to make it dynamic, you can always add it without a value in the AOT and then map a variable that you can then hard code or set via a question using your SRD question mapping step. Hope this doesn't confuse you... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maria Calabrese Sent: Monday, September 26, 2011 2:49 PM To: arslist@ARSLIST.ORG Subject: SRM issue with Incident SRDs Currently working on the implementation of SRM 7.6.4 (within the ITSM suite) I am setting up Service Request Definitions for Incidents. So far I have done the following: Created an Incident template, which sets the Incident type to User Service Restoration Created an AOT and registered the template to it, which createds an Incident record. Created a PDT Created the SRD When I submit the Service Request, the Incident type field shows as User Service Request instead of User Service Restoration. Has anyone come accross this issue? If you have Incident SRDs, what is the Incident Type being set to, and how are you accomplishing that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM issue with Incident SRDs
Moe, I disagree. If you have an SRD setup specifically so that users can report an issue with their laptop... The screen is cracked for example, then an IT organization may consider that an automatic incident classified as a User Service Restoration. In our organization, there are different service levels attached depending on if the incident is categorized as a service request or restoration. There is definitely a need to be able to map this. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Gmail Sent: Tue 9/27/2011 10:17 PM To: arslist@ARSLIST.ORG Subject: Re: SRM issue with Incident SRDs I just ran into this today. This is by design since the incident was created from a Service Request. You shouldn't hard code anything. A true incident User Service Restoration should be created directly from the Incident Management application. Regards, Moe. -Original Message- From: Chowdhury, Tauf [mailto:tauf.chowdh...@frx.com] Sent: Monday, September 26, 2011 3:30 PM Subject: Re: SRM issue with Incident SRDs Maria, I've seen this issue and what I've had to do is hard code the mapping for that field within your AOT after you relate the template to it. So when you define the fields that will map to your variables in the PDT, pick Incident Type, but set a default value of whatever it is you want. If you want to make it dynamic, you can always add it without a value in the AOT and then map a variable that you can then hard code or set via a question using your SRD question mapping step. Hope this doesn't confuse you... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maria Calabrese Sent: Monday, September 26, 2011 2:49 PM To: arslist@ARSLIST.ORG Subject: SRM issue with Incident SRDs Currently working on the implementation of SRM 7.6.4 (within the ITSM suite) I am setting up Service Request Definitions for Incidents. So far I have done the following: Created an Incident template, which sets the Incident type to User Service Restoration Created an AOT and registered the template to it, which createds an Incident record. Created a PDT Created the SRD When I submit the Service Request, the Incident type field shows as User Service Request instead of User Service Restoration. Has anyone come accross this issue? If you have Incident SRDs, what is the Incident Type being set to, and how are you accomplishing that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11
Re: Why ITIL is not standardize till now?
Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools/EndorsedSoftwareTools.aspx On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
