Using login id in field 112

[Brian Pancia]

We are currently trying to setup ITSM 7.6.04 to restrict access based on a
selected group of people.  This group will be different for each ticket.
Basically, the user will go into an Incident and select people to add to a
restricted access list.  We are trying to push this list of users to field
112.  The BMC workflow documentation spells out the syntax
(";'joeuser';'janeuser';").  However, this throws out Error 417 stating
there is no group defined.  Now a way around this is to add each user as
their own group.  However, adding groups for each user and maintaining that
as people are added/removed would probably not be the best idea.  Has anyone
had any success implementing this in 7.6.04?

 

Brian

 


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Re: Running ARS in Read-Only mode?

[Axton]

You could create a new user, grant select access to all the remedy owned
objects (tables and views), create synonyms for those objects for the new
user, then connect Remedy to the db using the new user.  This would ensure
that Remedy will not update any data.  I've never tested this, but it should
work.  There are some things that Remedy updates behind the scenes like AR
System User Preferences; not sure what the impact to the system is in these
cases.

Axton

On Wed, Sep 28, 2011 at 10:06 PM, Vaibhav Singhal wrote:

> **
>  Thanks John, Thanks Joe
>
> I appreciate your suggestion Joe. We already have this in Plan#1 :)
> Planning is in very early stage and we are collecting all possibilities
> and vendor advice.
>
>
> Cheers!
> Vaibhav
>
>  --
> *From:* Action Request System discussion list(ARSList) [
> arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza [jdso...@shyle.net]
> *Sent:* Thursday, September 29, 2011 7:57 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Running ARS in Read-Only mode?
>
>  **
>
> Vaibhav,
>
> What would be the purpose of running a system that costs almost an arm and
> a leg and a half to run it in a read only mode? Just curious..
>
> Wouldn’t just a cheap RDBMS database (like Access) serve the same purpose
> if you just want to store relationship data, to just view it using some type
> of a frontend??
>
> Even if you want to only report from that instance, it is sufficient to
> mirror the database to a reporting server, and install your reporting tools
> on that server. Personally I don’t see any other reason why you might want a
> read only AR System instance.. If you must have an AR Server instance
> installed there, then what John said will work. But it is a huge overkill
> for reading relational data.. Its like renting a over size U-Haul van for
> the purpose of going to the grocery to buy a dozen X-small chicken eggs..
>
> Joe
>
>  *From:* John Sundberg 
> *Sent:* Wednesday, September 28, 2011 7:50 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Running ARS in Read-Only mode?
>
>  **
> Make all the licenses - read-only, disable escalations and write a filter
> for submit/modify/merge that produces a "no you don't" error message.
>
> -John
>
> Sent from my iPhone
>
> On Sep 28, 2011, at 5:54 PM, Vaibhav Singhal 
> wrote:
>
>   **
>  Hi List,
>
> I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only
> mode?
>
>
> Thanks for your help.
>
> Cheers!
> Vaibhav
>
>
> --
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>
> ---
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>   _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Why ITIL is not standardize till now?

[Elry]

Well...

In the past I have completed a lot of R&D on ITIL software vendors for
pure research or for the creation/response to RFP's.

Amanullah if it is research you are doing - then I would suggest EMA.
I don't know how well funded you are to do research, but you can set
up a free account with EMA and look at some of the free advice they
offer:


(1) Website

http://www.enterprisemanagement.com

(2) ITIL Process Research

http://www.enterprisemanagement.com/coverage/ITIL.php

(3) IT Vendor Research

http://www.enterprisemanagement.com/vendors/subscriptions.php

(4) IT Management Solution Center (This is a free tool for getting
some basic knowledge on vendors).

http://itsolutions.enterprisemanagement.com/


I hope this helps.

Good luck on the research.

Be sure to send me a copy when you are done.


On Sep 28, 11:38 am, David Sanders
 wrote:
> For a list of ITIL processes and toolsets take a look 
> athttp://www.pinkelephant.com/PinkVERIFY/
> And follow the 4 links at the bottom of the page... there are many more
> products than the four you list.  The pages list which ITIL processes each
> vendor is verified for
>
> David Sanders
> Solution Architect
> Enterprise Service Suite @ Work
> ==
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email david.sand...@westoverconsulting.co.uk
>
> webhttp://www.westoverconsulting.co.uk
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
> Sent: Wednesday, September 28, 2011 2:16 PM
> To: arsl...@arslist.org
> Subject: Re: Why ITIL is not standardize till now?
>
> Hi Elry,
>
> Thanks for your response. I am doing research on it, my research topic is
> "Towards ITIL Processes Standardization". I want to study the processes of
> all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which
> are using ITIL concepts. For BMC Remedy I have all processes of Incident
> Management, Problem Management, Change Management, Service Level Management,
> and Release Management. I don't have processes of HP Openview, IBM Tivoli,
> and CA inc. How can I get documents of processes? After studying all
> processes I can write something on my topic.
> Again thanks for your response and waiting for again response.
>
> Thanks & Regards
>
> Amanullah
> IT Enterprise Applications
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Elry
> Sent: Wednesday, September 28, 2011 4:19 PM
> To: arsl...@arslist.org
> Subject: Re: Why ITIL is not standardize till now?
>
> Good Question...
>
> They seem to like to deal only with the academic generalities and
> refuse to roll up their sleeves and do the real work.
> I was fortunate do my ITIL Masters with one of the original founders
> of ITIL.  He intimated that their goal was to provide
> a blueprint with general guidelines that could be adapted to various
> organizations; therefore, to actually get into the
> details would deter from their "prime directive"; ergo, organizations
> like "Pink Elephant" and guidelines like "Pink Verify".
>
> Maybe in time as ITIL V3 matures - there will be more conclusive
> guidelines.
>
> On Sep 28, 1:15 am, "IT (Amanullah Bashir Ahmed)"
>  wrote:
> > Hi there,
> > I visited the link and got good information thanks for the link. But my
> query is Why ITIL itself is not making its own standards?
>
> > Thanks & Regards
>
> > Amanullah
> > IT Enterprise Applications
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Elry
> > Sent: Monday, September 26, 2011 12:45 AM
> > To: arsl...@arslist.org
> > Subject: Re: Why ITIL is not standardize till now?
>
> > To further add to that - check the following links see if they help...
>
> > 1) Pink Verify Standards
>
> >http://www.pinkelephant.com/pinkverify/
>
> > 2) OGC Standards
>
> >http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx
>
> > 3) BMC is gold level member of the OGC Standards.
>
> >http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools...
>
> > On Sep 25, 7:25 am, Brian Pancia  wrote:
> > > Look at ISO 2.  This is pretty much the standard for ITIL.
>
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed)
> > > Sent: Sunday, September 25, 2011 3:31 AM
> > > To: arsl...@arslist.org
> > > Subject: Why ITIL is not standardize till now?
>
> > > **
>
> > > Hi,
>
> > > Why ITIL is not standardize till now?
>
> > > If we see IEEE, they have their standards but ITIL don't have.
>
> > > Anybody knows about white paper on ITIL  Standardization. Standards work
> > > best when they describe something in measureable terms that can be
> > > independe

Re: Using login id in field 112

[Axton]

Drop the leading and trailing semi-colon, make sure those double quotes are
not part of the value.  Make sure the server is configured for multiple
assignee groups (Server Configuration-> Configuration-> Enable Multiple
Assign Groups).

Axton Grams

On Thu, Sep 29, 2011 at 7:20 AM, Brian Pancia  wrote:

> **
>
> We are currently trying to setup ITSM 7.6.04 to restrict access based on a
> selected group of people.  This group will be different for each ticket.
> Basically, the user will go into an Incident and select people to add to a
> restricted access list.  We are trying to push this list of users to field
> 112.  The BMC workflow documentation spells out the syntax
> (";'joeuser';'janeuser';").  However, this throws out Error 417 stating
> there is no group defined.  Now a way around this is to add each user as
> their own group.  However, adding groups for each user and maintaining that
> as people are added/removed would probably not be the best idea.  Has anyone
> had any success implementing this in 7.6.04?
>
> ** **
>
> Brian
>
> ** **
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Using login id in field 112

[Misi Mladoniczky]

Hi,

I do not think that the 112-field can hold user names. You have to use the
60xxx-fields for that. If you use those fields, your syntax should be
correct.

Just to be clear, the value of the data should be:
;'joeuser';'janeuser';

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> We are currently trying to setup ITSM 7.6.04 to restrict access based on a
> selected group of people.  This group will be different for each ticket.
> Basically, the user will go into an Incident and select people to add to a
> restricted access list.  We are trying to push this list of users to field
> 112.  The BMC workflow documentation spells out the syntax
> (";'joeuser';'janeuser';").  However, this throws out Error 417 stating
> there is no group defined.  Now a way around this is to add each user as
> their own group.  However, adding groups for each user and maintaining
> that
> as people are added/removed would probably not be the best idea.  Has
> anyone
> had any success implementing this in 7.6.04?
>
>
>
> Brian
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: Using login id in field 112

[Axton]

>From the docs it appears both field types support login names, group names,
and role names:

*To permit multiple user, group, and role names in the Assignee Group field
and dynamic fields, select Enable Multiple Assign Groups on the
Configuration tab of AR System Administration: Server Information form. To
enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000,
and role Managers, use the following syntax:*
*
*
*‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers*


Axton Grams

On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:

> Hi,
>
> I do not think that the 112-field can hold user names. You have to use the
> 60xxx-fields for that. If you use those fields, your syntax should be
> correct.
>
> Just to be clear, the value of the data should be:
> ;'joeuser';'janeuser';
>
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > We are currently trying to setup ITSM 7.6.04 to restrict access based on
> a
> > selected group of people.  This group will be different for each ticket.
> > Basically, the user will go into an Incident and select people to add to
> a
> > restricted access list.  We are trying to push this list of users to
> field
> > 112.  The BMC workflow documentation spells out the syntax
> > (";'joeuser';'janeuser';").  However, this throws out Error 417 stating
> > there is no group defined.  Now a way around this is to add each user as
> > their own group.  However, adding groups for each user and maintaining
> > that
> > as people are added/removed would probably not be the best idea.  Has
> > anyone
> > had any success implementing this in 7.6.04?
> >
> >
> >
> > Brian
> >
> >
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: Using login id in field 112

[Misi Mladoniczky]

Hi Axton,

I tried this with the 112 field when the 60xxx fields was first
introduced, but was unable to get it to work for 112... Maybe I made a
mistake, or this was added/fixed later...

Best Regards - Misi, RRR AB, http://rrr.se

>>From the docs it appears both field types support login names, group
>> names,
> and role names:
>
> *To permit multiple user, group, and role names in the Assignee Group
> field
> and dynamic fields, select Enable Multiple Assign Groups on the
> Configuration tab of AR System Administration: Server Information form. To
> enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000,
> and role Managers, use the following syntax:*
> *
> *
> *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers*
>
>
> Axton Grams
>
> On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I do not think that the 112-field can hold user names. You have to use
>> the
>> 60xxx-fields for that. If you use those fields, your syntax should be
>> correct.
>>
>> Just to be clear, the value of the data should be:
>> ;'joeuser';'janeuser';
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>> on
>> a
>> > selected group of people.  This group will be different for each
>> ticket.
>> > Basically, the user will go into an Incident and select people to add
>> to
>> a
>> > restricted access list.  We are trying to push this list of users to
>> field
>> > 112.  The BMC workflow documentation spells out the syntax
>> > (";'joeuser';'janeuser';").  However, this throws out Error 417
>> stating
>> > there is no group defined.  Now a way around this is to add each user
>> as
>> > their own group.  However, adding groups for each user and maintaining
>> > that
>> > as people are added/removed would probably not be the best idea.  Has
>> > anyone
>> > had any success implementing this in 7.6.04?
>> >
>> >
>> >
>> > Brian
>> >
>> >
>> >
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>

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Re: Using login id in field 112

[Frank Caruso]

I tested the following in version 7.1p7:

Set Field ID 112 to: 'user login';'user login';'user login'

Set request ID to Assigned Group permission only. Only users whose userid
appears in field id 112 can see the record.

On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky  wrote:

> Hi Axton,
>
> I tried this with the 112 field when the 60xxx fields was first
> introduced, but was unable to get it to work for 112... Maybe I made a
> mistake, or this was added/fixed later...
>
>Best Regards - Misi, RRR AB, http://rrr.se
>
> >>From the docs it appears both field types support login names, group
> >> names,
> > and role names:
> >
> > *To permit multiple user, group, and role names in the Assignee Group
> > field
> > and dynamic fields, select Enable Multiple Assign Groups on the
> > Configuration tab of AR System Administration: Server Information form.
> To
> > enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000,
> > and role Managers, use the following syntax:*
> > *
> > *
> > *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers*
> >
> >
> > Axton Grams
> >
> > On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:
> >
> >> Hi,
> >>
> >> I do not think that the 112-field can hold user names. You have to use
> >> the
> >> 60xxx-fields for that. If you use those fields, your syntax should be
> >> correct.
> >>
> >> Just to be clear, the value of the data should be:
> >> ;'joeuser';'janeuser';
> >>
> >>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
> 2011)
> >>
> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> >> logs.
> >> Find these products, and many free tools and utilities, at
> >> http://rrr.se.
> >>
> >> > We are currently trying to setup ITSM 7.6.04 to restrict access based
> >> on
> >> a
> >> > selected group of people.  This group will be different for each
> >> ticket.
> >> > Basically, the user will go into an Incident and select people to add
> >> to
> >> a
> >> > restricted access list.  We are trying to push this list of users to
> >> field
> >> > 112.  The BMC workflow documentation spells out the syntax
> >> > (";'joeuser';'janeuser';").  However, this throws out Error 417
> >> stating
> >> > there is no group defined.  Now a way around this is to add each user
> >> as
> >> > their own group.  However, adding groups for each user and maintaining
> >> > that
> >> > as people are added/removed would probably not be the best idea.  Has
> >> > anyone
> >> > had any success implementing this in 7.6.04?
> >> >
> >> >
> >> >
> >> > Brian
> >> >
> >> >
> >> >
> >> >
> >> >
> >>
> ___
> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
> >> >
> >>
> >>
> >>
> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
> >>
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
> >
>
>
> ___
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>

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Re: Where are the WWRUG11 document

[David Durling]

Does anyone know if some of the WWRUG presentations will be made available at 
some point to those who did not attend?

Maybe I'll make it to a WWRUG sometime...

David Durling
Enterprise IT Services
University of Georgia


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Friday, September 23, 2011 8:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Where are the WWRUG11 document SOLVED
> 
> Hi all WWRUG11 participants,
> 
> I have attached an image, showing where to find all the WWRUG11
> presentation PDFs from the http://manager.mingle360.com website.
> 
> You may noticed that my mouse action is a little bit shaky at the moment,
> which may be a result of yesterdays celebration...
> 
> Note that you will need your WWRUG11 minglestick login to be able to get
> them.
> 
> Best Regards - Misi, RRR AB, http://www.rrr.se
> 

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Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

[Joe Martin D'Souza]

Since I have taken up writing a document regarding ‘good practices’ around 
development methods, which envelops the idea of adopting a convention on field 
ID’s I have got a few wheels spinning before I bring thought onto a formal 
document..

Adopting such conventions could mean projects where you do a ‘cleanup’. Meaning 
if these standards were not approached from day 1 and now you are on day n 
since the time the the ARS invaded your IT shop, going through a process of a 
smooth cleanup..

The archgid should help in most cases.. This until you notice that some of your 
AIE jobs, SLM rules, CMDB customizations were a part of those change field ID 
efforts..

I would like to hear about first hand experiences from those who have been 
impacted after the use of archgid in these specific areas. If there are other 
areas that you were affected and would like to share your experiences, please 
feel free to share your experiences either here or directly to me at my email.

I am not so worried about web services, as such a cleanup would break web 
services too but it would only be a matter of redo your Mid-Tier cache and let 
consumers of your web services know what has changed in case they start 
experiencing some problems..

Joe

From: Matt Laurenceau 
Sent: Thursday, September 29, 2011 7:53 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

** John, (and all) 

Your thread enabled a lot of great things:
  a.. You won the longest thread Award during WWRUG (congrats! :) 
  b.. A couple of people have been working on documenting Field ID Best 
Practices (already viewed 1300 times, Shyam currently leads this project) 
  c.. Last week, during WWRUG, this idea grew into a bigger Community 
Development Best Practices initiative, very exciting! 
Anders, Joe, Misi, Carl, Shyam (and perhaps other I missed) have already 
contributed. Thanks a lot!
By collaboratively documenting things, the whole Community is making great 
progress (proactively enabling tens of thousands of Remedy Admins worldwide :-)

John, thanks a million for triggering this!


What are the hottest topics to document ?
Anything you'd like to write based on your experience ?


Take care,




~ Matt Laurenceau, BMC Software

Senior Community Ambassador, BMC Communities

Follow me @Matt_L

Google Profiles, Skype: matt.laurenceau


On Tue, Sep 13, 2011 at 10:37 AM, Matt Laurenceau  
wrote:

  Thanks a bunch Jason, adding your ideas as a comment directly on the DN Doc.


  I meet with Vijai in 6 hours, you'll see progress directly on DN (if you set 
Receive Email Notification on the AR Community - bottom-right Actions panel, 
below the very busy WWRUG feed ;-)

  Matt
  Senior Community Ambassador, BMC Communities

  BMC Software, matthieu_laurenc...@bmc.com

  Follow me @Matt_L

  Skype: matt.laurenceau




  On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller  wrote:

** 
A few comments:
#3 One of the gotchas is many times you don't know a field will be used on 
multiple forms when you first create it.  Some like First Name, Last Name, 
Requester Phone, etc will most likely be used on many forms but some are not so 
obvious when you start creating a form/application.  I have some forms/apps 
that were quick solutions that kept growing and lived longer than I thought 
they ever would.

For things like First Name, Last Name, etc, how would we indicate that it 
specific to one application (#1)?  Do we indicate that it is a shared element 
somehow (foundation if you will) not specific to one application?

#1 In the NOT section:
I agree it is not too important to track who created the field.  I have 
seen some of the conventions that capture the creator in the field ID however 
as time goes on is it really that important who created it?  In the context of 
sharing applications in the community I think it is pretty meaningless.  I also 
agree there are other ways to track this if needed.  I have mentioned on the 
List before that I like to put "Created" in Change History field of workflow, 
fields and forms.  That  captures who and also the create date, which is not 
capture anywhere.  However we have a Remedy form for tracking objects as you 
build/change them that gives us the who, when and the Change Request ID to 
provide a reference back to the business reason for the change (the plan is to 
integrated it with AR System Version Control: Object Modification Log to 
automate some).  This form and a Crystal Reports also gives us the manifest for 
changes that need to be moved to live. 

Jason 



On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L  
wrote:

  ** 
  Thank you for starting the new topic, Matt.



  Before we begin develop a standard, let’s address questions regarding the 
relevance of data to be captured in the database id.



  Assumptions

  Given the range of database ids is 600,000,000 to 999,999,999:

  T

Re: Where are the WWRUG11 document

[Elry]

Hey David..

Unfortunately, if you did not attend WWRUG - they are not available.
They are available to WWRUG attendees.  You would have to contact the
WWRUG organizers and ask them if they can make the information
available.


On Sep 29, 10:45 am, David Durling  wrote:
> Does anyone know if some of the WWRUG presentations will be made available at 
> some point to those who did not attend?
>
> Maybe I'll make it to a WWRUG sometime...
>
> David Durling
> Enterprise IT Services
> University of Georgia
>
>
>
>
>
>
>
>
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> > Sent: Friday, September 23, 2011 8:06 PM
> > To: arsl...@arslist.org
> > Subject: Where are the WWRUG11 document SOLVED
>
> > Hi all WWRUG11 participants,
>
> > I have attached an image, showing where to find all the WWRUG11
> > presentation PDFs from thehttp://manager.mingle360.comwebsite.
>
> > You may noticed that my mouse action is a little bit shaky at the moment,
> > which may be a result of yesterdays celebration...
>
> > Note that you will need your WWRUG11 minglestick login to be able to get
> > them.
>
> >         Best Regards - Misi, RRR AB,http://www.rrr.se
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"

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Login process flow

[Howard Richter]

Hi to all,

Some time ago I saw the process flow of the remedy login process.

Does any one have a copy that I use in a doc I a putting together on how the AR 
server works.

Thanks
Howard

Sent from my iPhone 4
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Re: Login process flow

[Thad Esser]

I forgot to mention - the decision points with the bold outlines are server
configuration settings.

Thad

On Thu, Sep 29, 2011 at 9:30 AM, Thad Esser  wrote:

> Howard,
>
> Does "some time ago" equate to 2007?  If so, here is a flow that I had put
> together back then for a 6.3 system.  It doesn't account for authentication
> chaining and hasn't been updated for any later versions, but it does cover
> the basics pretty well.  At the very least it's a starting point.
>
> Thad
>
>   On Thu, Sep 29, 2011 at 9:10 AM, Howard Richter wrote:
>
>> Hi to all,
>>
>> Some time ago I saw the process flow of the remedy login process.
>>
>> Does any one have a copy that I use in a doc I a putting together on how
>> the AR server works.
>>
>> Thanks
>> Howard
>>
>> Sent from my iPhone 4
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
>

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Sync Asset UI with CMDB...

[Remedy]

Hello All,

 

Starting right off, does anyone know the what exactly the "Sync Asset UI
with CMDB" process does? What it touches?

 

My understanding from way back was that the following steps were performed
on a class by the Sync:

 

1.   Check to see if on the AST form, a 'Custom 0' tab exists. 

a.   If the tab does not exist, create it.

2.   Going to the last 'Custom X' tab found, is there room to add
another field to it

a.   If no room, then create a new 'Custom X+1' tab.

3.   Take the custom field found on the BMC.CORE class and add it into
the view of the current AST form (if the field already exists on the AST
form, then skip to the next custom field).

4.   Put the custom field just added to the view onto the 'Custom X' tab
(or newly created one). Normally this aligns it under the previous field

5.   Repeat steps 2-4 for any other custom fields added.

 

 

We have been running into a lot of problems with using the SyncUI,
especially now that we have overlays involved. Does one even need to use the
SyncUI? Can we not create our custom fields in the CMDB through the normal
process, and then open the AST forms, create the overlay if needed, and add
those fields into the view and then drop them where we want them?

 

Is there any other meta data that gets added to other parts of the system by
the SyncUI that the above steps would miss?

 

Our current environments are both Linux and Solaris, using Oracle 11 and
7.6.04 SP2 where available.

 

Any thoughts would be greatly appreciated.

 

Brent Goodman


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Re: Where are the WWRUG11 document

[arslist]

We are discussing if and when they will be available.
Certainly not for a while since we have to retain the advantages of
attending the conference.

For next year we will have announcements around that topic.

David, talk to HERD (Higher Education Remedy Developers) since they will be
joining us and 
providing some session content specific to higher education next year.

Thanks ... Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: September 29, 2011 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

Hey David..

Unfortunately, if you did not attend WWRUG - they are not available.
They are available to WWRUG attendees.  You would have to contact the WWRUG
organizers and ask them if they can make the information available.


On Sep 29, 10:45 am, David Durling  wrote:
> Does anyone know if some of the WWRUG presentations will be made available
at some point to those who did not attend?
>
> Maybe I'll make it to a WWRUG sometime...
>
> David Durling
> Enterprise IT Services
> University of Georgia
>
>
>
>
>
>
>
>
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> > Sent: Friday, September 23, 2011 8:06 PM
> > To: arsl...@arslist.org
> > Subject: Where are the WWRUG11 document SOLVED
>
> > Hi all WWRUG11 participants,
>
> > I have attached an image, showing where to find all the WWRUG11 
> > presentation PDFs from thehttp://manager.mingle360.comwebsite.
>
> > You may noticed that my mouse action is a little bit shaky at the 
> > moment, which may be a result of yesterdays celebration...
>
> > Note that you will need your WWRUG11 minglestick login to be able to 
> > get them.
>
> >         Best Regards - Misi, RRR AB,http://www.rrr.se
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"


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where did my RFE go - down a rabbit hole I think?

[Andrew C Goodall]

Matt (aka Mr. Community Ambassador),

 

Is there any chance you'll be reviewing, updating, and improving the
current RFE process?

I'm sure I'm not the only one who feels the current process is a
complete waste of time and energy.

 

I'm so tired of submitting RFEs for processes BMC support state are
"working as designed", when we know full well if the same practices /
design were implemented at other reputable software companies the
developers/engineers would soon see the exit door. 

 

It just feels like the RFE is just a way to sideline the customer and
their concerns over the quality and features delivered. We the customer
(as admins and developers) in some cases are obliged to submit the RFE
by our management/client when an ISS is not resolved to our satisfaction
due to "working as designed" features, or lack of OOTB functionality.

 

More often than not you never hear back regarding a status, and when you
do - you have to start over from the beginning because the next engineer
in line does understand the RFE because they don't have all the
knowledge from the original related ISS.

 

Hoping BMC would give the customers more of a voice in how RFEs are
expedited, e.g. think open source model for how new features are added
or bugs are fixed.

 

Thanks in advance.

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
  

 

The information transmitted is intended 
only for the person or entity to which it is addressed and may contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,distribution or copying of this 
message including any attachments is strictly prohibited. If you are notthe 
intended recipient, please contact the sender and delete the material from any 
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Re: Where are the WWRUG11 document

[David Durling]

Okay, thanks Daniel & Elry -

David D.

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Thursday, September 29, 2011 2:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Where are the WWRUG11 document
> 
> We are discussing if and when they will be available.
> Certainly not for a while since we have to retain the advantages of
> attending the conference.
> 
> For next year we will have announcements around that topic.
> 
> David, talk to HERD (Higher Education Remedy Developers) since they will be
> joining us and
> providing some session content specific to higher education next year.
> 
> Thanks ... Daniel
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
> Sent: September 29, 2011 11:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Where are the WWRUG11 document
> 
> Hey David..
> 
> Unfortunately, if you did not attend WWRUG - they are not available.
> They are available to WWRUG attendees.  You would have to contact the
> WWRUG
> organizers and ask them if they can make the information available.
> 
> 
> On Sep 29, 10:45 am, David Durling  wrote:
> > Does anyone know if some of the WWRUG presentations will be made
> available
> at some point to those who did not attend?
> >
> > Maybe I'll make it to a WWRUG sometime...
> >
> > David Durling
> > Enterprise IT Services
> > University of Georgia
> >

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Re: where did my RFE go - down a rabbit hole I think?

[Matt Laurenceau]

Hi Andrew  

RFE is a known item we need to work on :)

I had a conversation 2 days ago about this very topic with Executives in 
Engineering and Product Mgmt. 

We'll let you know as soon as things move (can't share more for now :)

About to end evening shift, ;)

Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau


On 29 sept. 2011, at 20:13, Andrew C Goodall  wrote:

> **
> Matt (aka Mr. Community Ambassador),
> 
>  
> 
> Is there any chance you’ll be reviewing, updating, and improving the current 
> RFE process?
> 
> I’m sure I’m not the only one who feels the current process is a complete 
> waste of time and energy.
> 
>  
> 
> I’m so tired of submitting RFEs for processes BMC support state are “working 
> as designed”, when we know full well if the same practices / design were 
> implemented at other reputable software companies the developers/engineers 
> would soon see the exit door.
> 
>  
> 
> It just feels like the RFE is just a way to sideline the customer and their 
> concerns over the quality and features delivered. We the customer (as admins 
> and developers) in some cases are obliged to submit the RFE by our 
> management/client when an ISS is not resolved to our satisfaction due to 
> “working as designed” features, or lack of OOTB functionality.
> 
>  
> 
> More often than not you never hear back regarding a status, and when you do – 
> you have to start over from the beginning because the next engineer in line 
> does understand the RFE because they don’t have all the knowledge from the 
> original related ISS.
> 
>  
> 
> Hoping BMC would give the customers more of a voice in how RFEs are 
> expedited, e.g. think open source model for how new features are added or 
> bugs are fixed.
> 
>  
> 
> Thanks in advance.
> 
>  
> 
> Regards,
> 
>  
> 
> Andrew Goodall
> 
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
> 
>  
> 
> 
> The information transmitted is intended only for the person or entity to 
> which it is addressed and 
> may contain confidential and/or privileged material. If the reader of this 
> message is not the intended
> recipient, you are hereby notified that your access is unauthorized, and any 
> review, dissemination,
> distribution or copying of this message including any attachments is strictly 
> prohibited. If you are not
> the intended recipient, please contact the sender and delete the material 
> from any computer.
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Birds of a Feather "Field IDs"

[Cecil, Ken]

What was the result of the BOF session discussing Field IDs at WWRUG11?
I think I recall hearing someone say that a decision/document would be
posted somewhere.   If so can anybody provide the link to that?


***
This email and any files transmitted with it are confidential and
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Re: Birds of a Feather "Field IDs"

[Jason Miller]

Hi Ken,

It is a work in progress (by the community).  The document "Field ID Best
Practices" can be found here:
https://communities.bmc.com/communities/docs/DOC-16743.

This is a section of a larger effort to (finally) document best practices
and various procedures for AR development.  The "Community Development Best
Practices" (CDBP) landing page can be found here:
https://communities.bmc.com/communities/docs/DOC-17062

Regarding the BOF.  We had a good discussion although I don't remember too
many decisions coming out of the session.  Chuck Mousseau from BMC joined us
(along with Matt L of course).  Chuck gave use some insight as to how BMC
internally manages Field ID reservations and keeping the same field
consistent between forms (no need to go OT here with examples of where this
does not happen).  It was great to have him involved in the conversation as
he challenged some ideas, asking what the values is as well as discussing
ideas around Dev Studio/AR enhancements that would help us follow best
practices.  I left the session feeling that we are off to a good start and
have BMC's ear and support in assisting with the process.

Now we need the community's involvement.  Check out the CDBP landing page
and add to a document where you have additional insight.  Create a new
document for the topics listed that do not have one started already.  We
have a lot of very smart and experienced people on the ARSList as well as
the BMC Communities.  We have been asking for these things for some time and
now it is time for us to take ownership and make it happen.

Jason

On Thu, Sep 29, 2011 at 12:18 PM, Cecil, Ken  wrote:

> **
>
> What was the result of the BOF session discussing Field IDs at WWRUG11? I
> think I recall hearing someone say that a decision/document would be posted
> somewhere.   If so can anybody provide the link to that?
>
> ***
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom
> they are addressed. If you have received this email in error please
> notify the system manager. This footnote also confirms that this
> email message has been swept for the presence of computer 
> viruses.www.Hubbell.com - Hubbell Incorporated**
>
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_
>
>

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Re: Birds of a Feather "Field IDs"

[Cecil, Ken]

Great. Thank you. I'll check it out and see if there is an area in which
I can contribute.

 

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, September 29, 2011 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Birds of a Feather "Field IDs"

 

** Hi Ken,

It is a work in progress (by the community).  The document "Field ID
Best Practices" can be found here:
https://communities.bmc.com/communities/docs/DOC-16743.

This is a section of a larger effort to (finally) document best
practices and various procedures for AR development.  The "Community
Development Best Practices" (CDBP) landing page can be found here:
https://communities.bmc.com/communities/docs/DOC-17062

Regarding the BOF.  We had a good discussion although I don't remember
too many decisions coming out of the session.  Chuck Mousseau from BMC
joined us (along with Matt L of course).  Chuck gave use some insight as
to how BMC internally manages Field ID reservations and keeping the same
field consistent between forms (no need to go OT here with examples of
where this does not happen).  It was great to have him involved in the
conversation as he challenged some ideas, asking what the values is as
well as discussing ideas around Dev Studio/AR enhancements that would
help us follow best practices.  I left the session feeling that we are
off to a good start and have BMC's ear and support in assisting with the
process.

Now we need the community's involvement.  Check out the CDBP landing
page and add to a document where you have additional insight.  Create a
new document for the topics listed that do not have one started already.
We have a lot of very smart and experienced people on the ARSList as
well as the BMC Communities.  We have been asking for these things for
some time and now it is time for us to take ownership and make it
happen.

Jason

On Thu, Sep 29, 2011 at 12:18 PM, Cecil, Ken  wrote:

** 

What was the result of the BOF session discussing Field IDs at WWRUG11?
I think I recall hearing someone say that a decision/document would be
posted somewhere.   If so can anybody provide the link to that?

***
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Re: Using login id in field 112

[Brian Pancia]

Tried droping the quotes and semicolons at the beginning and end.  Also,
tried using field 6090 and 112.  Neither work.  This might be a bug in
7.6.04.  The documentation says it's support, but it looks like I might have
to go the individual group route.

On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso wrote:

> **
> I tested the following in version 7.1p7:
>
> Set Field ID 112 to: 'user login';'user login';'user login'
>
> Set request ID to Assigned Group permission only. Only users whose userid
> appears in field id 112 can see the record.
>
>   On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky  wrote:
>
>> Hi Axton,
>>
>> I tried this with the 112 field when the 60xxx fields was first
>> introduced, but was unable to get it to work for 112... Maybe I made a
>> mistake, or this was added/fixed later...
>>
>>Best Regards - Misi, RRR AB, http://rrr.se
>>
>> >>From the docs it appears both field types support login names, group
>> >> names,
>> > and role names:
>> >
>> > *To permit multiple user, group, and role names in the Assignee Group
>> > field
>> > and dynamic fields, select Enable Multiple Assign Groups on the
>> > Configuration tab of AR System Administration: Server Information form.
>> To
>> > enter users Dan O’Connor and Mary Manager, group ID 12000, role ID
>> -9000,
>> > and role Managers, use the following syntax:*
>> > *
>> > *
>> > *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers*
>> >
>> >
>> > Axton Grams
>> >
>> > On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:
>> >
>> >> Hi,
>> >>
>> >> I do not think that the 112-field can hold user names. You have to use
>> >> the
>> >> 60xxx-fields for that. If you use those fields, your syntax should be
>> >> correct.
>> >>
>> >> Just to be clear, the value of the data should be:
>> >> ;'joeuser';'janeuser';
>> >>
>> >>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> >> logs.
>> >> Find these products, and many free tools and utilities, at
>> >> http://rrr.se.
>> >>
>> >> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>> >> on
>> >> a
>> >> > selected group of people.  This group will be different for each
>> >> ticket.
>> >> > Basically, the user will go into an Incident and select people to add
>> >> to
>> >> a
>> >> > restricted access list.  We are trying to push this list of users to
>> >> field
>> >> > 112.  The BMC workflow documentation spells out the syntax
>> >> > (";'joeuser';'janeuser';").  However, this throws out Error 417
>> >> stating
>> >> > there is no group defined.  Now a way around this is to add each user
>> >> as
>> >> > their own group.  However, adding groups for each user and
>> maintaining
>> >> > that
>> >> > as people are added/removed would probably not be the best idea.  Has
>> >> > anyone
>> >> > had any success implementing this in 7.6.04?
>> >> >
>> >> >
>> >> >
>> >> > Brian
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >>
>> ___
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>> >> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>> >> >
>> >>
>> >>
>> >>
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>> >>
>> >
>> >
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>
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Using login id in field 112

[Axton]

Did you check that your servers is configured to allow multiple assignee
groups?

Axton Grams

On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia  wrote:

> ** Tried droping the quotes and semicolons at the beginning and end.  Also,
> tried using field 6090 and 112.  Neither work.  This might be a bug in
> 7.6.04.  The documentation says it's support, but it looks like I might have
> to go the individual group route.
>
>
> On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso wrote:
>
>> **
>> I tested the following in version 7.1p7:
>>
>> Set Field ID 112 to: 'user login';'user login';'user login'
>>
>> Set request ID to Assigned Group permission only. Only users whose userid
>> appears in field id 112 can see the record.
>>
>>   On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky  wrote:
>>
>>> Hi Axton,
>>>
>>> I tried this with the 112 field when the 60xxx fields was first
>>> introduced, but was unable to get it to work for 112... Maybe I made a
>>> mistake, or this was added/fixed later...
>>>
>>>Best Regards - Misi, RRR AB, http://rrr.se
>>>
>>> >>From the docs it appears both field types support login names, group
>>> >> names,
>>> > and role names:
>>> >
>>> > *To permit multiple user, group, and role names in the Assignee Group
>>> > field
>>> > and dynamic fields, select Enable Multiple Assign Groups on the
>>> > Configuration tab of AR System Administration: Server Information form.
>>> To
>>> > enter users Dan O’Connor and Mary Manager, group ID 12000, role ID
>>> -9000,
>>> > and role Managers, use the following syntax:*
>>> > *
>>> > *
>>> > *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers*
>>> >
>>> >
>>> > Axton Grams
>>> >
>>> > On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:
>>> >
>>> >> Hi,
>>> >>
>>> >> I do not think that the 112-field can hold user names. You have to use
>>> >> the
>>> >> 60xxx-fields for that. If you use those fields, your syntax should be
>>> >> correct.
>>> >>
>>> >> Just to be clear, the value of the data should be:
>>> >> ;'joeuser';'janeuser';
>>> >>
>>> >>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>>> 2011)
>>> >>
>>> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> >> logs.
>>> >> Find these products, and many free tools and utilities, at
>>> >> http://rrr.se.
>>> >>
>>> >> > We are currently trying to setup ITSM 7.6.04 to restrict access
>>> based
>>> >> on
>>> >> a
>>> >> > selected group of people.  This group will be different for each
>>> >> ticket.
>>> >> > Basically, the user will go into an Incident and select people to
>>> add
>>> >> to
>>> >> a
>>> >> > restricted access list.  We are trying to push this list of users to
>>> >> field
>>> >> > 112.  The BMC workflow documentation spells out the syntax
>>> >> > (";'joeuser';'janeuser';").  However, this throws out Error 417
>>> >> stating
>>> >> > there is no group defined.  Now a way around this is to add each
>>> user
>>> >> as
>>> >> > their own group.  However, adding groups for each user and
>>> maintaining
>>> >> > that
>>> >> > as people are added/removed would probably not be the best idea.
>>>  Has
>>> >> > anyone
>>> >> > had any success implementing this in 7.6.04?
>>> >> >
>>> >> >
>>> >> >
>>> >> > Brian
>>> >> >
>>> >> >
>>> >> >
>>> >> >
>>> >> >
>>> >>
>>> ___
>>> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> >> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>> >> >
>>> >>
>>> >>
>>> >>
>>> ___
>>> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>> >>
>>> >
>>> >
>>> ___
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>>> >
>>>
>>>
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>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>>>
>>
>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Login process flow

[Howard Richter]

Thad,

Thanks this will help me alot.

Take care,

Howard

On Thu, Sep 29, 2011 at 12:30 PM, Thad Esser  wrote:

> **
> Howard,
>
> Does "some time ago" equate to 2007?  If so, here is a flow that I had put
> together back then for a 6.3 system.  It doesn't account for authentication
> chaining and hasn't been updated for any later versions, but it does cover
> the basics pretty well.  At the very least it's a starting point.
>
> Thad
>
>   On Thu, Sep 29, 2011 at 9:10 AM, Howard Richter wrote:
>
>>  Hi to all,
>>
>> Some time ago I saw the process flow of the remedy login process.
>>
>> Does any one have a copy that I use in a doc I a putting together on how
>> the AR server works.
>>
>> Thanks
>> Howard
>>
>> Sent from my iPhone 4
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Using login id in field 112

[Brittain, Mark]

I am using ARS 6.3 and have multiple groups in field 112. In my case the groups 
I am using are one word groups such as Group1 Group2

I don't have quotes or semi-colons in between. Just a space and it works fine. 
Not sure how that might work with multi-names like Help Desk but thought I 
would pass this along.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Thursday, September 29, 2011 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using login id in field 112

** Tried droping the quotes and semicolons at the beginning and end.  Also, 
tried using field 6090 and 112.  Neither work.  This might be a bug in 7.6.04.  
The documentation says it's support, but it looks like I might have to go the 
individual group route.
On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso 
mailto:caruso.fr...@gmail.com>> wrote:
**
I tested the following in version 7.1p7:

Set Field ID 112 to: 'user login';'user login';'user login'

Set request ID to Assigned Group permission only. Only users whose userid 
appears in field id 112 can see the record.
On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky 
mailto:m...@rrr.se>> wrote:
Hi Axton,

I tried this with the 112 field when the 60xxx fields was first
introduced, but was unable to get it to work for 112... Maybe I made a
mistake, or this was added/fixed later...

   Best Regards - Misi, RRR AB, http://rrr.se

>>From the docs it appears both field types support login names, group
>> names,
> and role names:
>
> *To permit multiple user, group, and role names in the Assignee Group
> field
> and dynamic fields, select Enable Multiple Assign Groups on the
> Configuration tab of AR System Administration: Server Information form. To
> enter users Dan O'Connor and Mary Manager, group ID 12000, role ID -9000,
> and role Managers, use the following syntax:*
> *
> *
> *'Dan O''Connor';'Mary Manager';12000;-9000;Managers*
>
>
> Axton Grams
>
> On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky 
> mailto:m...@rrr.se>> wrote:
>
>> Hi,
>>
>> I do not think that the 112-field can hold user names. You have to use
>> the
>> 60xxx-fields for that. If you use those fields, your syntax should be
>> correct.
>>
>> Just to be clear, the value of the data should be:
>> ;'joeuser';'janeuser';
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se 
>> (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>> on
>> a
>> > selected group of people.  This group will be different for each
>> ticket.
>> > Basically, the user will go into an Incident and select people to add
>> to
>> a
>> > restricted access list.  We are trying to push this list of users to
>> field
>> > 112.  The BMC workflow documentation spells out the syntax
>> > (";'joeuser';'janeuser';").  However, this throws out Error 417
>> stating
>> > there is no group defined.  Now a way around this is to add each user
>> as
>> > their own group.  However, adding groups for each user and maintaining
>> > that
>> > as people are added/removed would probably not be the best idea.  Has
>> > anyone
>> > had any success implementing this in 7.6.04?
>> >
>> >
>> >
>> > Brian
>> >
>> >
>> >
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at 
>> > www.arslist.org
>> > attend wwrug11 www.wwrug.com ARSList: "Where the 
>> > Answers Are"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at 
>> www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the 
>> Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the 
> Answers Are"
>

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Re: Where are the WWRUG11 document

[Kemes, Lisa]

Can someone explain what HERD is?  

Thanks!  :)

I saw this mentioned at WWRUG, but didn't know what it was.  (I know it stands 
for Higher Education Remedy Developers).

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, September 29, 2011 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

We are discussing if and when they will be available.
Certainly not for a while since we have to retain the advantages of attending 
the conference.

For next year we will have announcements around that topic.

David, talk to HERD (Higher Education Remedy Developers) since they will be 
joining us and providing some session content specific to higher education next 
year.

Thanks ... Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: September 29, 2011 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

Hey David..

Unfortunately, if you did not attend WWRUG - they are not available.
They are available to WWRUG attendees.  You would have to contact the WWRUG 
organizers and ask them if they can make the information available.


On Sep 29, 10:45 am, David Durling  wrote:
> Does anyone know if some of the WWRUG presentations will be made 
> available
at some point to those who did not attend?
>
> Maybe I'll make it to a WWRUG sometime...
>
> David Durling
> Enterprise IT Services
> University of Georgia
>
>
>
>
>
>
>
>
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> > Sent: Friday, September 23, 2011 8:06 PM
> > To: arsl...@arslist.org
> > Subject: Where are the WWRUG11 document SOLVED
>
> > Hi all WWRUG11 participants,
>
> > I have attached an image, showing where to find all the WWRUG11 
> > presentation PDFs from thehttp://manager.mingle360.comwebsite.
>
> > You may noticed that my mouse action is a little bit shaky at the 
> > moment, which may be a result of yesterdays celebration...
>
> > Note that you will need your WWRUG11 minglestick login to be able to 
> > get them.
>
> >         Best Regards - Misi, RRR AB,http://www.rrr.se
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"


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Re: Where are the WWRUG11 document

[Andrew C Goodall]

Is that a BSc or a BA :)

Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, September 29, 2011 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

Can someone explain what HERD is?  

Thanks!  :)

I saw this mentioned at WWRUG, but didn't know what it was.  (I know it stands 
for Higher Education Remedy Developers).

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, September 29, 2011 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

We are discussing if and when they will be available.
Certainly not for a while since we have to retain the advantages of attending 
the conference.

For next year we will have announcements around that topic.

David, talk to HERD (Higher Education Remedy Developers) since they will be 
joining us and providing some session content specific to higher education next 
year.

Thanks ... Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: September 29, 2011 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

Hey David..

Unfortunately, if you did not attend WWRUG - they are not available.
They are available to WWRUG attendees.  You would have to contact the WWRUG 
organizers and ask them if they can make the information available.


On Sep 29, 10:45 am, David Durling  wrote:
> Does anyone know if some of the WWRUG presentations will be made 
> available
at some point to those who did not attend?
>
> Maybe I'll make it to a WWRUG sometime...
>
> David Durling
> Enterprise IT Services
> University of Georgia
>
>
>
>
>
>
>
>
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> > Sent: Friday, September 23, 2011 8:06 PM
> > To: arsl...@arslist.org
> > Subject: Where are the WWRUG11 document SOLVED
>
> > Hi all WWRUG11 participants,
>
> > I have attached an image, showing where to find all the WWRUG11 
> > presentation PDFs from thehttp://manager.mingle360.comwebsite.
>
> > You may noticed that my mouse action is a little bit shaky at the 
> > moment, which may be a result of yesterdays celebration...
>
> > Note that you will need your WWRUG11 minglestick login to be able to 
> > get them.
>
> >         Best Regards - Misi, RRR AB,http://www.rrr.se
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"


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Re: Where are the WWRUG11 document

[Patrick, A. Dill]

Here is a link to one of the conferences, also Google "HERD Remedy Developers"

http://www.stanford.edu/dept/its/events/2008/herd/


Patrick A. Dill
Software Engineer
UW Medicine IT Services
School of Medicine
University of Washington


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, September 29, 2011 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

Can someone explain what HERD is?  

Thanks!  :)

I saw this mentioned at WWRUG, but didn't know what it was.  (I know it stands 
for Higher Education Remedy Developers).

Lisa 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, September 29, 2011 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

We are discussing if and when they will be available.
Certainly not for a while since we have to retain the advantages of attending 
the conference.

For next year we will have announcements around that topic.

David, talk to HERD (Higher Education Remedy Developers) since they will be 
joining us and providing some session content specific to higher education next 
year.

Thanks ... Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: September 29, 2011 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document

Hey David..

Unfortunately, if you did not attend WWRUG - they are not available.
They are available to WWRUG attendees.  You would have to contact the WWRUG 
organizers and ask them if they can make the information available.


On Sep 29, 10:45 am, David Durling  wrote:
> Does anyone know if some of the WWRUG presentations will be made 
> available
at some point to those who did not attend?
>
> Maybe I'll make it to a WWRUG sometime...
>
> David Durling
> Enterprise IT Services
> University of Georgia
>
>
>
>
>
>
>
>
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> > Sent: Friday, September 23, 2011 8:06 PM
> > To: arsl...@arslist.org
> > Subject: Where are the WWRUG11 document SOLVED
>
> > Hi all WWRUG11 participants,
>
> > I have attached an image, showing where to find all the WWRUG11 
> > presentation PDFs from thehttp://manager.mingle360.comwebsite.
>
> > You may noticed that my mouse action is a little bit shaky at the 
> > moment, which may be a result of yesterdays celebration...
>
> > Note that you will need your WWRUG11 minglestick login to be able to 
> > get them.
>
> >         Best Regards - Misi, RRR AB,http://www.rrr.se
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"


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www.wwrug.com ARSList: "Where the Answers Are"

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Re: Using login id in field 112

[Brian Pancia]

Mark,

 

Groups work fine.  It's user names that are not going through.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, September 29, 2011 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using login id in field 112

 

** 

I am using ARS 6.3 and have multiple groups in field 112. In my case the
groups I am using are one word groups such as Group1 Group2

 

I don't have quotes or semi-colons in between. Just a space and it works
fine. Not sure how that might work with multi-names like Help Desk but
thought I would pass this along.

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Thursday, September 29, 2011 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using login id in field 112

 

** Tried droping the quotes and semicolons at the beginning and end.  Also,
tried using field 6090 and 112.  Neither work.  This might be a bug in
7.6.04.  The documentation says it's support, but it looks like I might have
to go the individual group route.

On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso 
wrote:

** 

I tested the following in version 7.1p7:

 

Set Field ID 112 to: 'user login';'user login';'user login'

 

Set request ID to Assigned Group permission only. Only users whose userid
appears in field id 112 can see the record.

On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky  wrote:

Hi Axton,

I tried this with the 112 field when the 60xxx fields was first
introduced, but was unable to get it to work for 112... Maybe I made a
mistake, or this was added/fixed later...

   Best Regards - Misi, RRR AB, http://rrr.se  


>>From the docs it appears both field types support login names, group
>> names,
> and role names:
>
> *To permit multiple user, group, and role names in the Assignee Group
> field
> and dynamic fields, select Enable Multiple Assign Groups on the
> Configuration tab of AR System Administration: Server Information form. To
> enter users Dan O'Connor and Mary Manager, group ID 12000, role ID -9000,
> and role Managers, use the following syntax:*
> *
> *
> *'Dan O''Connor';'Mary Manager';12000;-9000;Managers*
>
>
> Axton Grams
>
> On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I do not think that the 112-field can hold user names. You have to use
>> the
>> 60xxx-fields for that. If you use those fields, your syntax should be
>> correct.
>>
>> Just to be clear, the value of the data should be:
>> ;'joeuser';'janeuser';
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
  (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se  .
>>
>> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>> on
>> a
>> > selected group of people.  This group will be different for each
>> ticket.
>> > Basically, the user will go into an Incident and select people to add
>> to
>> a
>> > restricted access list.  We are trying to push this list of users to
>> field
>> > 112.  The BMC workflow documentation spells out the syntax
>> > (";'joeuser';'janeuser';").  However, this throws out Error 417
>> stating
>> > there is no group defined.  Now a way around this is to add each user
>> as
>> > their own group.  However, adding groups for each user and maintaining
>> > that
>> > as people are added/removed would probably not be the best idea.  Has
>> > anyone
>> > had any success implementing this in 7.6.04?
>> >
>> >
>> >
>> > Brian
>> >
>> >
>> >
>> >
>> >
>>

___
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>> > attend wwrug11 www.wwrug.com   ARSList: "Where
the Answers Are"
>> >
>>
>>
>>

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>>
>
>

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Re: Using login id in field 112

[Brian Pancia]

Yep.  It is.  I think we have tried just about every possible combination of
syntax.  The odd thing is that it either pops up with the group error or
populates with the settings from the Dynamic Access field on the user form.
It looks like it is somehow using that field as a translation from the user
form.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, September 29, 2011 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using login id in field 112

 

** Did you check that your servers is configured to allow multiple assignee
groups?

 

Axton Grams

On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia  wrote:

** Tried droping the quotes and semicolons at the beginning and end.  Also,
tried using field 6090 and 112.  Neither work.  This might be a bug in
7.6.04.  The documentation says it's support, but it looks like I might have
to go the individual group route.

 

On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso 
wrote:

** 

I tested the following in version 7.1p7:

 

Set Field ID 112 to: 'user login';'user login';'user login'

 

Set request ID to Assigned Group permission only. Only users whose userid
appears in field id 112 can see the record.

On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky  wrote:

Hi Axton,

I tried this with the 112 field when the 60xxx fields was first
introduced, but was unable to get it to work for 112... Maybe I made a
mistake, or this was added/fixed later...

   Best Regards - Misi, RRR AB, http://rrr.se  


>>From the docs it appears both field types support login names, group
>> names,
> and role names:
>
> *To permit multiple user, group, and role names in the Assignee Group
> field
> and dynamic fields, select Enable Multiple Assign Groups on the
> Configuration tab of AR System Administration: Server Information form. To
> enter users Dan O'Connor and Mary Manager, group ID 12000, role ID -9000,
> and role Managers, use the following syntax:*
> *
> *
> *'Dan O''Connor';'Mary Manager';12000;-9000;Managers*
>
>
> Axton Grams
>
> On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I do not think that the 112-field can hold user names. You have to use
>> the
>> 60xxx-fields for that. If you use those fields, your syntax should be
>> correct.
>>
>> Just to be clear, the value of the data should be:
>> ;'joeuser';'janeuser';
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
  (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se  .
>>
>> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>> on
>> a
>> > selected group of people.  This group will be different for each
>> ticket.
>> > Basically, the user will go into an Incident and select people to add
>> to
>> a
>> > restricted access list.  We are trying to push this list of users to
>> field
>> > 112.  The BMC workflow documentation spells out the syntax
>> > (";'joeuser';'janeuser';").  However, this throws out Error 417
>> stating
>> > there is no group defined.  Now a way around this is to add each user
>> as
>> > their own group.  However, adding groups for each user and maintaining
>> > that
>> > as people are added/removed would probably not be the best idea.  Has
>> > anyone
>> > had any success implementing this in 7.6.04?
>> >
>> >
>> >
>> > Brian
>> >
>> >
>> >
>> >
>> >
>>

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>> >
>>
>>
>>

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