Re: CRITICAL - ARS Does not start
Would you be able to send a screen shot of the error you are seeing when you access overview console? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Help with Approval Change Request
To my knowledge MAPI is a microsoft protocol which works in windows only. So you need to build a separate windows box just for to use for remedy incoming emails. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RRRChive
No doubt Misi will be along shortly with definitive information but in the
meantime...
Qualifications are pretty much what you would expect, for example -
qual= '2' = Demo
would select records where the Submitter (fieldID 2) is Demo. This one -
qual= ('Group Role' = Support Staff OR 'Group Role' = Technical
Publications OR 'Group Role' = Engineering OR 'Group Role' = QA) AND
'System Status' = Active
selects records where the System Status is Active and Group Role is one of the
listed groups.
Parameters are referenced by using %s in the qual string -
qual= 'Submitter' = %s
would substitute the %s for whatever was passed as the final parameter on the
command line -
rrrchive copy.cfg Demo
results in a qualification of 'Submitter' = Demo
Multiple parameters are passed and substituted in order -
qual= ('Submitter' = %s OR 'Submitter' = %s) AND 'Status' = %s
rrrchive copy.cfg Demo Bob New
becomes
qual= ('Submitter' = Demo OR 'Submitter' = Bob) AND 'Status' =
New
I hope that helps. Don't forget to make use of the -test command line option
to check out what your config is going to do first.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: 04 October 2011 01:33
To: arslist@ARSLIST.ORG
Subject: RRRChive
Hi Folks...
We just started using the RRRChive utilitty to do a large migration.
I was wondering if any of the power users - could provide examples of how to:
1) Create qualifications.
2) Pass parameters to the cfg file.
Any help that could be provided - would be greatly appreciated.
Thanks.
___
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ITSM Implementation team for the US required
Dear All I am currently looking for a 1x Technical Project Manager/Lead Consultant 1x ITSM Implementation consultant 1x Integration consultant For a long term ITSM implementation assignment in Dallas. There will be remote working available however the beginning of the assignment will need to be based onsite. Due to the nature of the client applicants must be US nationals. For additional information please contact me on the below details. Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Tel: +44 (0) 208 814 6194 Mob: +44 (0) 7815 576 613 greg.p...@fusion.co.uk www.fusion.co.uk http://www.fusion.co.uk/ Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RRRChive
Hi Mark,
Thank you for the input.
You can also add parameters on the command line that completely overrides
anything in the config:
rrrchive --qual='2' = \Demo\ rrr.cfg
(Note that this example is complicated, as it contains both spaces,
single- and double-quotes that needs to be taken into account.)
Also note that if you want to do an wild-card match, you need to double
your %-signs:
qual = ('8' LIKE %%twinkie%%)
Another important thing is the transfertype, that will usually not be
SYNCTOTARGET if you have complex, and especially date-based,
qualifications. You would then probably use transfertype=COPY instead.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
No doubt Misi will be along shortly with definitive information but in the
meantime...
Qualifications are pretty much what you would expect, for example -
qual= '2' = Demo
would select records where the Submitter (fieldID 2) is Demo. This one -
qual= ('Group Role' = Support Staff OR 'Group Role' =
Technical Publications OR 'Group Role' = Engineering OR 'Group Role' =
QA) AND 'System Status' = Active
selects records where the System Status is Active and Group Role is one of
the listed groups.
Parameters are referenced by using %s in the qual string -
qual= 'Submitter' = %s
would substitute the %s for whatever was passed as the final parameter on
the command line -
rrrchive copy.cfg Demo
results in a qualification of 'Submitter' = Demo
Multiple parameters are passed and substituted in order -
qual= ('Submitter' = %s OR 'Submitter' = %s) AND 'Status'
= %s
rrrchive copy.cfg Demo Bob New
becomes
qual= ('Submitter' = Demo OR 'Submitter' = Bob) AND
'Status' = New
I hope that helps. Don't forget to make use of the -test command line
option to check out what your config is going to do first.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: 04 October 2011 01:33
To: arslist@ARSLIST.ORG
Subject: RRRChive
Hi Folks...
We just started using the RRRChive utilitty to do a large migration.
I was wondering if any of the power users - could provide examples of how
to:
1) Create qualifications.
2) Pass parameters to the cfg file.
Any help that could be provided - would be greatly appreciated.
Thanks.
___
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www.wwrug.com ARSList: Where the Answers Are
___
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SLM 7.6.04 - different SVT Goal Times depending on Reported Time
Hi all, I have to achieve the following in SLM: When a Change Request / Incident is reported before 12:00 the SVT Goal Time shall be 18:00 same day. If the Change Request / Incident was reported after 12:00 the SVT Goal Time shall be 13:00 next business day. Any idea how to manage this without any customizing and with regards to the configured Business Times? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SQL Link Server Issue
Thanks LJ, I have tried this as well. I have decided to go with Web Services. Was able to get this done relatively quick with no issues. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, October 03, 2011 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: SQL Link Server Issue ** Rafael, Have you checked out the last post in this thread? http://www.sqlservercentral.com/Forums/Topic290774-146-1.aspx#bm290825 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Monday, October 03, 2011 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: SQL Link Server Issue ** I have done this and the query runs fine on Query Analyzer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, October 03, 2011 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: SQL Link Server Issue ** Ok...I would then turn on SQL logging and capture the exact SQL Remedy is generating, and see if you can execute that via Query Analyzer without errorideally query analyzer running on your remedy server :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, October 01, 2011 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Link Server Issue ** Yes, I'm able to do an insert from SQL client with no problems using the same account. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, September 30, 2011 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Link Server Issue ** Rafael, Are you able to do an insert directly from a db client into that table?...it may be related to the permissions between the two db's for the user in question. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, September 30, 2011 12:55 PM To: arslist@ARSLIST.ORG Subject: SQL Link Server Issue ** Hello list, we are facing the following issue. We have 2 databases on the same SQL server. For this example ARS1 and ARS2. We have created a linked server so we can create a view form from ARS1 to ARS2. When we try to push data from a table on ARS1 to table on ARS2 using the view form created we get the following error: Transaction context in use by another session. (SQL Server 3910) I've looked up this error on Microsoft siete and it states that there was a hotfix for this on SQL7/SQL2000. We are currently using SQL2008 SP2. Has anyone seen this issue and has been able to resolve? Thanks in advance. Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p [cid:image001.gif@01CC8271.ED566800] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of
Bitmap indexes vs Regular indexes
Good Morning List, I am a Remedy guy, not a DB guy,.. so I am looking for some help from the DBAs on the List. Recently, our DBA ran a performance analysis of our Remedy DB and came back with 9 fields that are recommended for indexing. 3 of those fields are recommended to have bitmap indexes. This cannot be created in Remedy. So we can either create these as standard indexes instead of bitmap, so that the Remedy system is aware of them, (this is what BMC is recommending). OR, we can have the DBA create them at the DB level as the recommended bitmap indexes, but then Remedy is not aware they exist. BMC is saying that bitmap indexes have a downfall in that they take a lot longer to write to. Our DBA is saying that we will not get the searching performance improvement we seek unless we use the bitmap indexes. Any thoughts from the pros? Thanks in advance, .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.comwrote: ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. *Hugo Ruesga* *Software Development Advisor* US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* -- Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe *From:* Hyunkel v2.0 lord_dyna...@hotmail.com *Sent:* Monday, October 03, 2011 5:39 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks *Hugo Ruesga* *Software Development Advisor* US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Other CMDB products
All, Has anyone had any experience (good, bad, indifferent) of using other (Non-Remedy/BMC) CMDB products with ITSM? We did look at BMC's CMDB module, but it's cough/ cough/ too expensive. Is it even possible? Thanks, Regards, Paul. *CONFIDENTIALITY NOTICE* This electronic message transmission contains information which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or other use of the content of this information is prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the original message. Northrop Grumman Information Technology Limited is a company registered in England with No.4652708. Registered Office Stratford Road, Solihull B90 4ZS. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote: ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RRRChive
Gentlemen...
Thank you for your responses.
Misi - thanks for the more detailed email.
We are now moving forward with testing.
I must say that we are very pleased with the speed of the transactions
and the ease of use of the Configurator.
We have tried a number of command line utilities and this is by far
the fastest and most robust.
On Oct 4, 6:27 am, Misi Mladoniczky m...@rrr.se wrote:
Hi Mark,
Thank you for the input.
You can also add parameters on the command line that completely overrides
anything in the config:
rrrchive --qual='2' = \Demo\ rrr.cfg
(Note that this example is complicated, as it contains both spaces,
single- and double-quotes that needs to be taken into account.)
Also note that if you want to do an wild-card match, you need to double
your %-signs:
qual = ('8' LIKE %%twinkie%%)
Another important thing is the transfertype, that will usually not be
SYNCTOTARGET if you have complex, and especially date-based,
qualifications. You would then probably use transfertype=COPY instead.
Best Regards - Misi, RRR AB,http://www.rrr.se(ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, athttp://rrr.se.
No doubt Misi will be along shortly with definitive information but in the
meantime...
Qualifications are pretty much what you would expect, for example -
qual = '2' = Demo
would select records where the Submitter (fieldID 2) is Demo. This one -
qual = ('Group Role' = Support Staff OR 'Group Role' =
Technical Publications OR 'Group Role' = Engineering OR 'Group Role' =
QA) AND 'System Status' = Active
selects records where the System Status is Active and Group Role is one of
the listed groups.
Parameters are referenced by using %s in the qual string -
qual = 'Submitter' = %s
would substitute the %s for whatever was passed as the final parameter on
the command line -
rrrchive copy.cfg Demo
results in a qualification of 'Submitter' = Demo
Multiple parameters are passed and substituted in order -
qual = ('Submitter' = %s OR 'Submitter' = %s) AND 'Status'
= %s
rrrchive copy.cfg Demo Bob New
becomes
qual = ('Submitter' = Demo OR 'Submitter' = Bob) AND
'Status' = New
I hope that helps. Don't forget to make use of the -test command line
option to check out what your config is going to do first.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Elry
Sent: 04 October 2011 01:33
To: arsl...@arslist.org
Subject: RRRChive
Hi Folks...
We just started using the RRRChive utilitty to do a large migration.
I was wondering if any of the power users - could provide examples of how
to:
1) Create qualifications.
2) Pass parameters to the cfg file.
Any help that could be provided - would be greatly appreciated.
Thanks.
___
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Re: When did someone login......
Do some research and test it in dev before turning on this option in production. Early this year we turned on this option hoping to do some usage statistics. However it seems there is a bug in that feature, it completely hosed our remedy system and no body could login. BMC support suggested removing this option after that our servers became useful again. We are on ARS 7.6.03 with ITSM 7.6.03 patch001, oracle with server group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Other CMDB products
Hi Paul, Just to clarify, you are talking about the BMC ITSM products? The CMDB is included if you have any of the ITSM products installed (Service Desk, Change Management, Asset Management). The CMDB is considered a core piece of all of these (and becoming even more with each release). If you are talking about Asset Management, that is another story and would require licenses. Jason On Tue, Oct 4, 2011 at 6:23 AM, Newbold, Paul (ISE) paul.newb...@euro.ngc.com wrote: All, Has anyone had any experience (good, bad, indifferent) of using other (Non-Remedy/BMC) CMDB products with ITSM? We did look at BMC's CMDB module, but it's cough/ cough/ too expensive. Is it even possible? Thanks, Regards, Paul. *CONFIDENTIALITY NOTICE* This electronic message transmission contains information which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or other use of the content of this information is prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the original message. Northrop Grumman Information Technology Limited is a company registered in England with No.4652708. Registered Office Stratford Road, Solihull B90 4ZS. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Other CMDB products
Not sure I understand your comment. BMC Atrium CMDB comes for free with Remedy ITSM apps now (it's natively included in the same database). From an architecture point of view, Atrium CMDB often leverages data from other repositories: - Copy/Import from databases (what some vendors sometime call CMDB), like MS SCCM or other - Live federation Take care, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me @Matt_L https://twitter.com/matt_L Google Profiles http://profiles.google.com/Matt.Laurenceau, Skype: matt.laurenceau On Tue, Oct 4, 2011 at 3:23 PM, Newbold, Paul (ISE) paul.newb...@euro.ngc.com wrote: All, Has anyone had any experience (good, bad, indifferent) of using other (Non-Remedy/BMC) CMDB products with ITSM? We did look at BMC's CMDB module, but it's cough/ cough/ too expensive. Is it even possible? Thanks, Regards, Paul. *CONFIDENTIALITY NOTICE* This electronic message transmission contains information which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or other use of the content of this information is prohibited. If you have received this communication in error, please notify the sender immediately by email and delete the original message. Northrop Grumman Information Technology Limited is a company registered in England with No.4652708. Registered Office Stratford Road, Solihull B90 4ZS. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bitmap indexes vs Regular indexes
Hi Ron, My thoughts are these bitmap indexes should be created at the database level, so that Remedy is not aware of them, because all Remedy created indexes are standard (i.e. b-tree indexes). After these indexes are created, the DBA can profile the overall performance again, to see if the expected benefits are there. Otherwise, the bitmap indexes should be dropped and the indexes created as b-tree through Remedy. When you migrate the forms between environments, you need to remember to re-create these bitmap indexes at the database level. What BMC is saying that bitmap indexes are longer to write depends on the level of concurrency on the update of the bitmap index: it may or may not be an issue in your environment take a look at this article here: http://www.oracle.com/technetwork/articles/sharma-indexes-093638.html Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ron Tavares [ron.tava...@gmail.com] Sent: Tuesday, October 04, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Bitmap indexes vs Regular indexes ** Good Morning List, I am a Remedy guy, not a DB guy,.. so I am looking for some help from the DBAs on the List. Recently, our DBA ran a performance analysis of our Remedy DB and came back with 9 fields that are recommended for indexing. 3 of those fields are recommended to have bitmap indexes. This cannot be created in Remedy. So we can either create these as standard indexes instead of bitmap, so that the Remedy system is aware of them, (this is what BMC is recommending). OR, we can have the DBA create them at the DB level as the recommended bitmap indexes, but then Remedy is not aware they exist. BMC is saying that bitmap indexes have a downfall in that they take a lot longer to write to. Our DBA is saying that we will not get the searching performance improvement we seek unless we use the bitmap indexes. Any thoughts from the pros? Thanks in advance, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CRITICAL - ARS Does not start
Do you guys do the database and Application server back up. You may want to consider restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.commailto:lord_dyna...@hotmail.com wrote: ** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.netmailto:jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What's the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0mailto:lord_dyna...@hotmail.com Sent: Monday, October 03, 2011 5:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the
Re: CRITICAL - ARS Does not start
Restored the Application didn't work. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 12:23:48 -0400 From: wirasat.sidd...@occ.treas.gov Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Do you guys do the database and Application server back up. You may want to consider restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result.Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote:** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the version of the AR System and its database? Have you tried starting the server in a debug mode? Joe From: Hyunkel v2.0 Sent: Monday, October 03, 2011 5:39 PMNewsgroups: public.remedy.arsystem.generalTo: arslist@ARSLIST.ORG Subject: CRITICAL - ARS Does not start ** Listers; I'm having one of those issues that everyone loves on your production environment. ARS doesn't start up, the error log only displays the startup message but armonitor indicates a timeout every 900 seconds; this came from a Java update, I ran the patch 11 installer just to try Remedy to pick up the new java version. I've tried to point the OS and the ar.cfg file to a latest java version but no luck, does anyone has seen this before? ThanksHugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information
Re: Bitmap indexes vs Regular indexes
Well, the immediate question is best answered by whether fast submits or fast searches are more important. That's a form-by-form argument, and you have to balance your users' needs and potential SLAs for performance in there as you see best. The longer-term question is about the viability of having your indexes maintained at the DB level. I think if I were having some there, I would want to have them all there - if that made sense from a performance standpoint, and if they could be maintained in sync with application customizations. That's a lot of work - is the potential gain worth it? Guillaume's advice is sound. Rick On Tue, Oct 4, 2011 at 9:19 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Hi Ron, My thoughts are these bitmap indexes should be created at the database level, so that Remedy is not aware of them, because all Remedy created indexes are standard (i.e. b-tree indexes). After these indexes are created, the DBA can profile the overall performance again, to see if the expected benefits are there. Otherwise, the bitmap indexes should be dropped and the indexes created as b-tree through Remedy. When you migrate the forms between environments, you need to remember to re-create these bitmap indexes at the database level. What BMC is saying that bitmap indexes are longer to write depends on the level of concurrency on the update of the bitmap index: it may or may not be an issue in your environment take a look at this article here: http://www.oracle.com/technetwork/articles/sharma-indexes-093638.html Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Ron Tavares [ron.tava...@gmail.com] *Sent:* Tuesday, October 04, 2011 9:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Bitmap indexes vs Regular indexes ** Good Morning List, I am a Remedy guy, not a DB guy,.. so I am looking for some help from the DBAs on the List. Recently, our DBA ran a performance analysis of our Remedy DB and came back with 9 fields that are recommended for indexing. 3 of those fields are recommended to have bitmap indexes. This cannot be created in Remedy. So we can either create these as standard indexes instead of bitmap, so that the Remedy system is aware of them, (this is what BMC is recommending). OR, we can have the DBA create them at the DB level as the recommended bitmap indexes, but then Remedy is not aware they exist. BMC is saying that bitmap indexes have a downfall in that they take a lot longer to write to. Our DBA is saying that we will not get the searching performance improvement we seek unless we use the bitmap indexes. Any thoughts from the pros? Thanks in advance, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bitmap indexes vs Regular indexes
Also keep in mind that certain form modifications will drop those indexes. If that happens you will need to recreate the indexes. It used to be that the alteration of the precision of a decimal field, or the modification of a currency field would trigger this. Not sure if this still holds true. Axton Grams On Tue, Oct 4, 2011 at 11:25 AM, Rick Cook remedyr...@gmail.com wrote: ** Well, the immediate question is best answered by whether fast submits or fast searches are more important. That's a form-by-form argument, and you have to balance your users' needs and potential SLAs for performance in there as you see best. The longer-term question is about the viability of having your indexes maintained at the DB level. I think if I were having some there, I would want to have them all there - if that made sense from a performance standpoint, and if they could be maintained in sync with application customizations. That's a lot of work - is the potential gain worth it? Guillaume's advice is sound. Rick On Tue, Oct 4, 2011 at 9:19 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** Hi Ron, My thoughts are these bitmap indexes should be created at the database level, so that Remedy is not aware of them, because all Remedy created indexes are standard (i.e. b-tree indexes). After these indexes are created, the DBA can profile the overall performance again, to see if the expected benefits are there. Otherwise, the bitmap indexes should be dropped and the indexes created as b-tree through Remedy. When you migrate the forms between environments, you need to remember to re-create these bitmap indexes at the database level. What BMC is saying that bitmap indexes are longer to write depends on the level of concurrency on the update of the bitmap index: it may or may not be an issue in your environment take a look at this article here: http://www.oracle.com/technetwork/articles/sharma-indexes-093638.html Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Ron Tavares [ron.tava...@gmail.com] *Sent:* Tuesday, October 04, 2011 9:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Bitmap indexes vs Regular indexes ** Good Morning List, I am a Remedy guy, not a DB guy,.. so I am looking for some help from the DBAs on the List. Recently, our DBA ran a performance analysis of our Remedy DB and came back with 9 fields that are recommended for indexing. 3 of those fields are recommended to have bitmap indexes. This cannot be created in Remedy. So we can either create these as standard indexes instead of bitmap, so that the Remedy system is aware of them, (this is what BMC is recommending). OR, we can have the DBA create them at the DB level as the recommended bitmap indexes, but then Remedy is not aware they exist. BMC is saying that bitmap indexes have a downfall in that they take a lot longer to write to. Our DBA is saying that we will not get the searching performance improvement we seek unless we use the bitmap indexes. Any thoughts from the pros? Thanks in advance, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Drop Table AR0float
Our environment - Application Server: MS Windows 2003 SP 1 ARS 7.0.01, patch 001 ITSM 6 CMDB 1.1, patch 4 Database Server: MS Windows 2003 SP 2 MS SQL 2005 Our Remedy service suddenly began to run very sluggishly with users reporting long wait times to bring up or to update a case, or to login. This issue occurred for a couple of minutes (5 at most) before it cleared and users were able to access the system normally. A check of the SQL logs at about the time of the slowness revealed the following: SQL TID: 000620 RPC ID: 0001033776 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */DROP TABLE AR0int620 SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */UPDATE T28 SET C18255=NULL,C179='AG0019B9BBD70CSCWLTg9ArbDQr#cQ',C18254=5,C5='Remedy Application Service',C6=1317741937 WHERE C1 = '0508322' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */DELETE FROM T25 WHERE C1 = '8337604' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 000604 RPC ID: 0001033777 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */DELETE FROM H25 WHERE entryId = '8337604' SQL TID: 000604 RPC ID: 0001033777 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */UPDATE T29 SET C18022 = 'placeholder' WHERE C1 = '3097234' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1530 */COMMIT TRANSACTION SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */SELECT T27.C1,T27.C1 FROM T27 WHERE (T27.C18032 = '00018333725') ORDER BY 1 ASC SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */BEGIN TRANSACTION SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */DELETE FROM T31 WHERE C1 = '00018333725' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */DELETE FROM H31 WHERE entryId = '00018333725' SQL TID: 000620 RPC ID: 0001033776 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */*** ERROR *** Cannot drop the table 'AR0int620', because it does not exist or you do not have permission. (SQL Server 3701) SQL TID: 000620 RPC ID: 0001033776 Queue: Fast Client-RPC: 390620USER: Remedy Application Service/* Tue Oct 04 2011 11:25:37.1680 */DROP TABLE AR0float620 This message repeats with references to drop table AR0float or drop table AR0char or drop table AR0decimal. I've never seen this before and wonder what does this refer to? Joe Kasell Navy Federal
Re: Drop Table AR0float
I could comment on the drop table issue, but I think Misi or someone will probably be able to do so more intelligently than I, and I don't think that is causing your problem anyway. The thing that jumped out at me was your Entry IDs, which were in seven or eight non-zero digits (3 million+/18 million+). How many records do you still have in those tables? At high row counts, deleting a record, as was tracked in the /DELETE FROM H25 WHERE entryId = '8337604' or DELETE FROM H31 WHERE entryId = '00018333725' statements, is something that causes the indexes on those forms to be re-shuffled. That can take some time, especially if you have very high row counts. Rick On Tue, Oct 4, 2011 at 9:55 AM, Joseph Kasell joseph_kas...@navyfederal.org wrote: Our environment - Application Server: MS Windows 2003 SP 1 ARS 7.0.01, patch 001 ITSM 6 CMDB 1.1, patch 4 Database Server: MS Windows 2003 SP 2 MS SQL 2005 Our Remedy service suddenly began to run very sluggishly with users reporting long wait times to bring up or to update a case, or to login. This issue occurred for a couple of minutes (5 at most) before it cleared and users were able to access the system normally. A check of the SQL logs at about the time of the slowness revealed the following: SQL TID: 000620 RPC ID: 0001033776 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */DROP TABLE AR0int620 SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */UPDATE T28 SET C18255=NULL,C179='AG0019B9BBD70CSCWLTg9ArbDQr#cQ',C18254=5,C5='Remedy Application Service',C6=1317741937 WHERE C1 = '0508322' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */DELETE FROM T25 WHERE C1 = '8337604' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 000604 RPC ID: 0001033777 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */DELETE FROM H25 WHERE entryId = '8337604' SQL TID: 000604 RPC ID: 0001033777 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */UPDATE T29 SET C18022 = 'placeholder' WHERE C1 = '3097234' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */COMMIT TRANSACTION SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */SELECT T27.C1,T27.C1 FROM T27 WHERE (T27.C18032 = '00018333725') ORDER BY 1 ASC SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */BEGIN TRANSACTION SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */DELETE FROM T31 WHERE C1 = '00018333725' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */DELETE FROM H31 WHERE entryId = '00018333725' SQL TID: 000620 RPC ID: 0001033776 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1680 */*** ERROR *** Cannot drop the table 'AR0int620', because it does not exist or
Re: Bitmap indexes vs Regular indexes
Is there a way to accomplish what he is asking for by configuring the ardb.conf file? I would think that the index could be maintained that way via Remedy. Just curious. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 04, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Bitmap indexes vs Regular indexes ** Also keep in mind that certain form modifications will drop those indexes. If that happens you will need to recreate the indexes. It used to be that the alteration of the precision of a decimal field, or the modification of a currency field would trigger this. Not sure if this still holds true. Axton Grams On Tue, Oct 4, 2011 at 11:25 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Well, the immediate question is best answered by whether fast submits or fast searches are more important. That's a form-by-form argument, and you have to balance your users' needs and potential SLAs for performance in there as you see best. The longer-term question is about the viability of having your indexes maintained at the DB level. I think if I were having some there, I would want to have them all there - if that made sense from a performance standpoint, and if they could be maintained in sync with application customizations. That's a lot of work - is the potential gain worth it? Guillaume's advice is sound. Rick On Tue, Oct 4, 2011 at 9:19 AM, Guillaume Rheault guilla...@dcshq.commailto:guilla...@dcshq.com wrote: ** Hi Ron, My thoughts are these bitmap indexes should be created at the database level, so that Remedy is not aware of them, because all Remedy created indexes are standard (i.e. b-tree indexes). After these indexes are created, the DBA can profile the overall performance again, to see if the expected benefits are there. Otherwise, the bitmap indexes should be dropped and the indexes created as b-tree through Remedy. When you migrate the forms between environments, you need to remember to re-create these bitmap indexes at the database level. What BMC is saying that bitmap indexes are longer to write depends on the level of concurrency on the update of the bitmap index: it may or may not be an issue in your environment take a look at this article here: http://www.oracle.com/technetwork/articles/sharma-indexes-093638.html Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] on behalf of Ron Tavares [ron.tava...@gmail.commailto:ron.tava...@gmail.com] Sent: Tuesday, October 04, 2011 9:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Bitmap indexes vs Regular indexes ** Good Morning List, I am a Remedy guy, not a DB guy,.. so I am looking for some help from the DBAs on the List. Recently, our DBA ran a performance analysis of our Remedy DB and came back with 9 fields that are recommended for indexing. 3 of those fields are recommended to have bitmap indexes. This cannot be created in Remedy. So we can either create these as standard indexes instead of bitmap, so that the Remedy system is aware of them, (this is what BMC is recommending). OR, we can have the DBA create them at the DB level as the recommended bitmap indexes, but then Remedy is not aware they exist. BMC is saying that bitmap indexes have a downfall in that they take a lot longer to write to. Our DBA is saying that we will not get the searching performance improvement we seek unless we use the bitmap indexes. Any thoughts from the pros? Thanks in advance, .ron _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Get Entry + Set Fields from another form's Set Fields operation
ARS 7.5 P7 I have a form (formA) that sets a field on Get Entry. This works great when looking at records or running reports on FormA, even if the field is display only. Is there any reason why this filter wouldn't execute from another form (FormB) performing a Set Fields operation of its own and using FormA as its data source? Checking Filter logs, the GET event doesn't get triggered for FormA when FormB is doing its Set Fields operation, so I don't think this is a phasing or execution order problem. I cannot find in the documentation whether this is expected behavior. A little background, I want to pull in one piece of Customer data from an external DB (cell phone #) but make sure that it is fresh whenever it is displayed. So, I have a display only field on FormA that is set on Get Entry using a SQL command data source. This works great when viewing FormA. Now I want to make that visible on FormB. I can't. I could setup the same DB Set Fields call on FormB, but I would need the same key fields on that form to do the same SQL command. I could also bring in the external DB as a view form and join that to FormA and then go from there, but it seems more complex than it needs to be for just this one piece of data. Any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Bitmap indexes vs Regular indexes
Unfortunately, no. The ardb.conf takes values to append to the related DDL
statement. The difference in the DDL to create an index, versus a bitmap
index, does not fit this mold. For example:
CREATE INDEX emp_bitmap_idx ON index_demo (gender);
CREATE BITMAP INDEX emp_bitmap_idx ON index_demo (gender);
The values in ardb.conf are appended to the end of the DDL, which let you do
things like this:
Form: index_demo
Clause: clause
Index {
Id: gender
Clause: clause
}
Which results in some pseudo DDL sql like this:
CREATE INDEX emp_bitmap_idx ON index_demo (gender) *TABLESPACE users*;
Axton Grams
On Tue, Oct 4, 2011 at 12:45 PM, Garrison, Sean (Norcross)
sean.garri...@fiserv.com wrote:
**
Is there a way to accomplish what he is asking for by configuring the
ardb.conf file? I would think that the index could be maintained that way
via Remedy. Just curious.
** **
Sean
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Axton
*Sent:* Tuesday, October 04, 2011 12:53 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Bitmap indexes vs Regular indexes
** **
** Also keep in mind that certain form modifications will drop those
indexes. If that happens you will need to recreate the indexes. It used to
be that the alteration of the precision of a decimal field, or the
modification of a currency field would trigger this. Not sure if this still
holds true.
** **
Axton Grams
On Tue, Oct 4, 2011 at 11:25 AM, Rick Cook remedyr...@gmail.com wrote:**
**
** Well, the immediate question is best answered by whether fast submits or
fast searches are more important. That's a form-by-form argument, and you
have to balance your users' needs and potential SLAs for performance in
there as you see best.
The longer-term question is about the viability of having your indexes
maintained at the DB level. I think if I were having some there, I would
want to have them all there - if that made sense from a performance
standpoint, and if they could be maintained in sync with application
customizations. That's a lot of work - is the potential gain worth it?
Guillaume's advice is sound.
Rick
** **
On Tue, Oct 4, 2011 at 9:19 AM, Guillaume Rheault guilla...@dcshq.com
wrote:
**
Hi Ron,
My thoughts are these bitmap indexes should be created at the database
level, so that Remedy is not aware of them, because all Remedy created
indexes are standard (i.e. b-tree indexes).
After these indexes are created, the DBA can profile the overall
performance again, to see if the expected benefits are there. Otherwise, the
bitmap indexes should be dropped and the indexes created as b-tree through
Remedy.
When you migrate the forms between environments, you need to remember to
re-create these bitmap indexes at the database level.
What BMC is saying that bitmap indexes are longer to write depends on the
level of concurrency on the update of the bitmap index: it may or may not be
an issue in your environment
take a look at this article here:
http://www.oracle.com/technetwork/articles/sharma-indexes-093638.html
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arslist@ARSLIST.ORG] on behalf of Ron Tavares [ron.tava...@gmail.com]
*Sent:* Tuesday, October 04, 2011 9:10 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Bitmap indexes vs Regular indexes
**
Good Morning List,
I am a Remedy guy, not a DB guy,.. so I am looking for some help from the
DBAs on the List. Recently, our DBA ran a performance analysis of our
Remedy DB and came back with 9 fields that are recommended for indexing. 3
of those fields are recommended to have bitmap indexes. This cannot be
created in Remedy. So we can either create these as standard indexes
instead of bitmap, so that the Remedy system is aware of them, (this is
what BMC is recommending). OR, we can have the DBA create them at the DB
level as the recommended bitmap indexes, but then Remedy is not aware they
exist.
BMC is saying that bitmap indexes have a downfall in that they take a lot
longer to write to. Our DBA is saying that we will not get the searching
performance improvement we seek unless we use the bitmap indexes.
Any thoughts from the pros?
Thanks in advance,
.ron
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
** **
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
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installing 7.1 on win7
I have 7.1 user and admin trying to install on windows7. I used to could set compatibility mode on the install file to run as vista sp2, but this stopped working. Any other ideas of what I can try? Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: installing 7.1 on win7
Most of us use XP as the compatibility mode. More stable than Vista. Rick On Tue, Oct 4, 2011 at 11:30 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA gary.opela@tinker.af.mil wrote: ** I have 7.1 user and admin trying to install on windows7. I used to could set compatibility mode on the install file to run as vista sp2, but this stopped working. Any other ideas of what I can try? ** ** ** ** ** ** Thanks, ** ** Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 ** ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get Entry + Set Fields from another form's Set Fields operation
Hi, There are three types of operations that gets data I guess. 1. GetEntry in variouse ways, that triggers get-entry-fitlers 2. GetListEntryWithFields and some alternatives that do NOT trigger the get-entry-filters 3. Internal Filter Set Fields that do NOT trigger the get-entry-filters In you case, I would suggest that you create a service-call instead, that can leverage anything you want on FormA. Read the Workflo Guide if you are not sure how the Service-action works. It is really very simple to use. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ARS 7.5 P7 I have a form (formA) that sets a field on Get Entry. This works great when looking at records or running reports on FormA, even if the field is display only. Is there any reason why this filter wouldn't execute from another form (FormB) performing a Set Fields operation of its own and using FormA as its data source? Checking Filter logs, the GET event doesn't get triggered for FormA when FormB is doing its Set Fields operation, so I don't think this is a phasing or execution order problem. I cannot find in the documentation whether this is expected behavior. A little background, I want to pull in one piece of Customer data from an external DB (cell phone #) but make sure that it is fresh whenever it is displayed. So, I have a display only field on FormA that is set on Get Entry using a SQL command data source. This works great when viewing FormA. Now I want to make that visible on FormB. I can't. I could setup the same DB Set Fields call on FormB, but I would need the same key fields on that form to do the same SQL command. I could also bring in the external DB as a view form and join that to FormA and then go from there, but it seems more complex than it needs to be for just this one piece of data. Any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: installing 7.1 on win7
Your other option is to install the 7.5.00 Remedy User client and use Developer Studio - both of which are supported on Windows 7 and are backwards compatible to working with an AR System 7.1.00 server. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, October 04, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: installing 7.1 on win7 ** Most of us use XP as the compatibility mode. More stable than Vista. Rick On Tue, Oct 4, 2011 at 11:30 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA gary.opela@tinker.af.milmailto:gary.opela@tinker.af.mil wrote: ** I have 7.1 user and admin trying to install on windows7. I used to could set compatibility mode on the install file to run as vista sp2, but this stopped working. Any other ideas of what I can try? Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272tel:%28405%29%20582-4272 _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: installing 7.1 on win7
@Rick: Thanks, I'll try xp. @David: I always knew the user tool was backwards compatible, I never did know that the admin tool would be. If xp won't work, then I'll have to use 7.5 Thanks! Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Tuesday, October 04, 2011 1:40 PM To: arslist@arslist.org Subject: Re: installing 7.1 on win7 ** Your other option is to install the 7.5.00 Remedy User client and use Developer Studio - both of which are supported on Windows 7 and are backwards compatible to working with an AR System 7.1.00 server. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, October 04, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: installing 7.1 on win7 ** Most of us use XP as the compatibility mode. More stable than Vista. Rick On Tue, Oct 4, 2011 at 11:30 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA gary.opela@tinker.af.mil wrote: ** I have 7.1 user and admin trying to install on windows7. I used to could set compatibility mode on the install file to run as vista sp2, but this stopped working. Any other ideas of what I can try? Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 tel:%28405%29%20582-4272 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get Entry + Set Fields from another form's Set Fields operation
It is expected behaviour. A set fields filter action is NOT a get fields. So, to do what you want, you'll need to - do a GetFields and add the fields you need to your formB and to your push fields or - (better) add a condition on the get fields filter such as any of the fields you are setting are null and fire the filter on both get fields and modify. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: October-04-11 19:54 To: arslist@ARSLIST.ORG Subject: Get Entry + Set Fields from another form's Set Fields operation ARS 7.5 P7 I have a form (formA) that sets a field on Get Entry. This works great when looking at records or running reports on FormA, even if the field is display only. Is there any reason why this filter wouldn't execute from another form (FormB) performing a Set Fields operation of its own and using FormA as its data source? Checking Filter logs, the GET event doesn't get triggered for FormA when FormB is doing its Set Fields operation, so I don't think this is a phasing or execution order problem. I cannot find in the documentation whether this is expected behavior. A little background, I want to pull in one piece of Customer data from an external DB (cell phone #) but make sure that it is fresh whenever it is displayed. So, I have a display only field on FormA that is set on Get Entry using a SQL command data source. This works great when viewing FormA. Now I want to make that visible on FormB. I can't. I could setup the same DB Set Fields call on FormB, but I would need the same key fields on that form to do the same SQL command. I could also bring in the external DB as a view form and join that to FormA and then go from there, but it seems more complex than it needs to be for just this one piece of data. Any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: installing 7.1 on win7
Hello Garry, I've managed to install both Remedy User and Admin 7.1.0.1 on Windows 7 64bits. They both run without Windows XP compatibility mode. However I had to run both (User and Admin) installers in Windows XP (SP3) compatibility mode. The other option is running your tools under Win XP runninginstalled on vitual machine. HTH Best regards, Darek Kuzara @Rick: Thanks, I'll try xp. @David: I always knew the user tool was backwards compatible, I never did know that the admin tool would be. If xp won't work, then I'll have to use 7.5 Thanks! Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Tuesday, October 04, 2011 1:40 PM To: arslist@arslist.org Subject: Re: installing 7.1 on win7 ** Your other option is to install the 7.5.00 Remedy User client and use Developer Studio - both of which are supported on Windows 7 and are backwards compatible to working with an AR System 7.1.00 server. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, October 04, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: installing 7.1 on win7 ** Most of us use XP as the compatibility mode. More stable than Vista. Rick On Tue, Oct 4, 2011 at 11:30 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA gary.opela@tinker.af.mil wrote: ** I have 7.1 user and admin trying to install on windows7. I used to could set compatibility mode on the install file to run as vista sp2, but this stopped working. Any other ideas of what I can try? Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272tel:%28405%29%20582-4272 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Pozdrawiam, Dariusz Kuzara ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SOLVED: CRITICAL - ARS Does not start
Listers; We're back... And the solution was what I expected, the path for the Java version, but I wasn't aware on how Microsoft uses the ENV variables. For the record and as a knowledge for everyone. 1. Do not set up automatic JAVA (JDK or JRE) upgrades, be sure that they're turned of and even any sysadmin policies does not include them, unless the ARS owner is aware of. 2. Using JAVA_HOME and JRE_HOME env is not usefull, since Remedy reads the java variables from Path if no jre or jdk env is defined on it, the JAVA_HOME and JRE_HOME will be the source. Sympthoms: 1.- Java VM reading errors on arerror.log. 2.- Slow performance for User tool 3.- Web Services and Authentication errors. What to do: 1.- Have at least one jdk identified as supported on the server. 2.- Modify Path variable to ONLY use this defined jdk Thanks everybody for the ideas and comments appreciate having this good fellowship :) Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 12:23:48 -0400 From: wirasat.sidd...@occ.treas.gov Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Do you guys do the database and Application server back up. You may want to consider restoring from the backup if it is in place. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, October 04, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: CRITICAL - ARS Does not start ** I've already checked that, even once the upgrade ended, I used the old ar.cfg file to start up the services, but just the same result.Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 4 Oct 2011 09:16:20 -0400 From: remedy...@gmail.com Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** go to the backup folder and look for the ar.conf, find the ldap section and replace.. Hope that helps.. when installing it does make a copy.. nice... On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 lord_dyna...@hotmail.com wrote:** Now After running an installer with upgrade option service is up (previous set JAVA_HOME to a previous version of Java) It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while connecting to LDAP server: ARERR [8922] The authentication service is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 3 Oct 2011 18:21:55 -0400 From: jdso...@shyle.net Subject: Re: CRITICAL - ARS Does not start To: arslist@ARSLIST.ORG ** Hugo, An incompatible version of Java may do a lot of other things but cannot prevent the AR System from starting. The AR System Server itself does not depend on JRE or JDK, its sub systems such as web services, mid tier, email engine etc do.. So somehow I doubt the update of Java has caused that problem. Its something else. If its UNIX, have you changed the environment or the .profile of the user that starts the AR System in any way? I am assuming you are on windows because you said you updated only the ar.cfg file upon updating Java.. On UNIX you would have needed to update that in the server startup script too. What OS are you dealing with? What’s the
Re: Drop Table AR0float
I would check all the searches that happen through workflow (set field if and push field if conditions) and otherwise (table field qualifications on tables that load on window open when the home page is opened). I’ll lay a bet some of the searches on these are using fields that are not indexed in the where clause.. This may have happened with the customizations done to the product as I think the out of the box version of the apps have refined their searches for good performance on ITSM 6.. I have seen this problem with the out of the box ITSP product that had a number of searches that were not using indexed fields in the where clause... It worked great for a while until their record counts in the customer database started increasing.. Another problem that could be a possible problem is if the searches are on join forms that have millions of records in them.. Remedy join form view descriptions in some cases is not the optimal, from the performance standpoint. This is because union joins are not supported. If you can rewrite these join form views as union joins, it will improve searches on that. Mind you, this is not recommended by BMC Support. So if the join form underlying view definition is one of the problem, understand that trying to fix it is not a recommended BMC solution. You would need to do it at your own risk. The good news is that there is not much of a risk trying to do this. The only risk is that every time the join form view definition changes because of changes in the underlying primary and secondary table definition, your union view you create will be deleted, and replaced by the AR System generated view. So you would need to save a copy of the script/sql that generates that customized view to regenerate it on demand. Also it would be a good idea to save a copy of the original view, to replace the customized with the original at the time of patching the application – just in case – although technically this is not necessary.. The advantage of using a union view is that when you are talking about millions of records in either or both the primary and secondary form, a query to a union view would fetch the results probably 10 or 20 or more times faster than a query to the view that is generated OTB by an AR System join. Joe From: Rick Cook Sent: Tuesday, October 04, 2011 1:04 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Drop Table AR0float ** I could comment on the drop table issue, but I think Misi or someone will probably be able to do so more intelligently than I, and I don't think that is causing your problem anyway. The thing that jumped out at me was your Entry IDs, which were in seven or eight non-zero digits (3 million+/18 million+). How many records do you still have in those tables? At high row counts, deleting a record, as was tracked in the /DELETE FROM H25 WHERE entryId = '8337604' or DELETE FROM H31 WHERE entryId = '00018333725' statements, is something that causes the indexes on those forms to be re-shuffled. That can take some time, especially if you have very high row counts. Rick On Tue, Oct 4, 2011 at 9:55 AM, Joseph Kasell joseph_kas...@navyfederal.org wrote: Our environment - Application Server: MS Windows 2003 SP 1 ARS 7.0.01, patch 001 ITSM 6 CMDB 1.1, patch 4 Database Server: MS Windows 2003 SP 2 MS SQL 2005 Our Remedy service suddenly began to run very sluggishly with users reporting long wait times to bring up or to update a case, or to login. This issue occurred for a couple of minutes (5 at most) before it cleared and users were able to access the system normally. A check of the SQL logs at about the time of the slowness revealed the following: SQL TID: 000620 RPC ID: 0001033776 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */DROP TABLE AR0int620 SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */UPDATE T28 SET C18255=NULL,C179='AG0019B9BBD70CSCWLTg9ArbDQr#cQ',C18254=5,C5='Remedy Application Service',C6=1317741937 WHERE C1 = '0508322' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */OK SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service /* Tue Oct 04 2011 11:25:37.1530 */DELETE FROM T25 WHERE C1 = '8337604' SQL TID: 002504 RPC ID: 0001033778 Queue: Fast Client-RPC: 390620USER: Remedy Application Service
Re: Get Entry + Set Fields from another form's Set Fields operation
Thank you both for the responses. I've always skipped over the service action docs thinking it was web services-- I'm trying the service action first since I don't want to have to modify any records or do any push fields operations, if I can avoid it. I can't get it to work so far, though. FormA: Display only FieldA, Set Fields Filter triggers on Get Entry and (now) Service. The data is retrieved from SQL command. (this part works when you are looking at FormA) FormB: Display only FieldB. Service Action Filter triggers on Get Entry. Service Action is setup to use FormA as the source. Input mapping is my join on UserID to retrieve FieldA. Output mapping is the data returned, FieldA to FieldB. I've tried Request ID: blank and Request Id: Request ID on the Service Action as well. No difference. I'm sure I'm missing something because it doesn't seem to do anything at all. I've tried adding a Set Fields after the Service Action that sets the field from Current Transaction to be FieldB=FieldB (grasping at straws). I keep finding references to using Service Action in Active Links. I'm using Filters only, but the documentation seems to suggest it doesn't matter. Thanks for any advice. I will keep looking for some examples too. Brien On 10/4/2011 11:30 AM, Misi Mladoniczky wrote: Hi, There are three types of operations that gets data I guess. 1. GetEntry in variouse ways, that triggers get-entry-fitlers 2. GetListEntryWithFields and some alternatives that do NOT trigger the get-entry-filters 3. Internal Filter Set Fields that do NOT trigger the get-entry-filters In you case, I would suggest that you create a service-call instead, that can leverage anything you want on FormA. Read the Workflo Guide if you are not sure how the Service-action works. It is really very simple to use. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ARS 7.5 P7 I have a form (formA) that sets a field on Get Entry. This works great when looking at records or running reports on FormA, even if the field is display only. Is there any reason why this filter wouldn't execute from another form (FormB) performing a Set Fields operation of its own and using FormA as its data source? Checking Filter logs, the GET event doesn't get triggered for FormA when FormB is doing its Set Fields operation, so I don't think this is a phasing or execution order problem. I cannot find in the documentation whether this is expected behavior. A little background, I want to pull in one piece of Customer data from an external DB (cell phone #) but make sure that it is fresh whenever it is displayed. So, I have a display only field on FormA that is set on Get Entry using a SQL command data source. This works great when viewing FormA. Now I want to make that visible on FormB. I can't. I could setup the same DB Set Fields call on FormB, but I would need the same key fields on that form to do the same SQL command. I could also bring in the external DB as a view form and join that to FormA and then go from there, but it seems more complex than it needs to be for just this one piece of data. Any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Get Entry + Set Fields from another form's Set Fields operation
Hi, I have mostly used services without loading the request, but to be able to perform the normal filters of the get-entry, you would be required to pass the Request ID of FormA. In other words, you may need a Set-Fields prior to the Service-call to retrieve that Request ID. This should make sure that the FormA-fields are loaded from the database before your Service-/GetEntry-filter is run. Finally use the output-mapping to get the results back. Best Regards - Misi, RRR AB, http://rrr.se Thank you both for the responses. I've always skipped over the service action docs thinking it was web services-- I'm trying the service action first since I don't want to have to modify any records or do any push fields operations, if I can avoid it. I can't get it to work so far, though. FormA: Display only FieldA, Set Fields Filter triggers on Get Entry and (now) Service. The data is retrieved from SQL command. (this part works when you are looking at FormA) FormB: Display only FieldB. Service Action Filter triggers on Get Entry. Service Action is setup to use FormA as the source. Input mapping is my join on UserID to retrieve FieldA. Output mapping is the data returned, FieldA to FieldB. I've tried Request ID: blank and Request Id: Request ID on the Service Action as well. No difference. I'm sure I'm missing something because it doesn't seem to do anything at all. I've tried adding a Set Fields after the Service Action that sets the field from Current Transaction to be FieldB=FieldB (grasping at straws). I keep finding references to using Service Action in Active Links. I'm using Filters only, but the documentation seems to suggest it doesn't matter. Thanks for any advice. I will keep looking for some examples too. Brien On 10/4/2011 11:30 AM, Misi Mladoniczky wrote: Hi, There are three types of operations that gets data I guess. 1. GetEntry in variouse ways, that triggers get-entry-fitlers 2. GetListEntryWithFields and some alternatives that do NOT trigger the get-entry-filters 3. Internal Filter Set Fields that do NOT trigger the get-entry-filters In you case, I would suggest that you create a service-call instead, that can leverage anything you want on FormA. Read the Workflo Guide if you are not sure how the Service-action works. It is really very simple to use. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ARS 7.5 P7 I have a form (formA) that sets a field on Get Entry. This works great when looking at records or running reports on FormA, even if the field is display only. Is there any reason why this filter wouldn't execute from another form (FormB) performing a Set Fields operation of its own and using FormA as its data source? Checking Filter logs, the GET event doesn't get triggered for FormA when FormB is doing its Set Fields operation, so I don't think this is a phasing or execution order problem. I cannot find in the documentation whether this is expected behavior. A little background, I want to pull in one piece of Customer data from an external DB (cell phone #) but make sure that it is fresh whenever it is displayed. So, I have a display only field on FormA that is set on Get Entry using a SQL command data source. This works great when viewing FormA. Now I want to make that visible on FormB. I can't. I could setup the same DB Set Fields call on FormB, but I would need the same key fields on that form to do the same SQL command. I could also bring in the external DB as a view form and join that to FormA and then go from there, but it seems more complex than it needs to be for just this one piece of data. Any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Separation of DB and Application server
Good move.. Never host the DB Server on the same box as the Application Server... Apart from maintaining the same database name, database user name and password, all you need to do is point to the remote DB once you set it up on a remote machine by editing the ar.cfg file.. Obviously in order to do this you would need to restart the AR System server so it has to be done when the least users are connected to it, after informing them of a expected short outage. The outage should last no more than an hour or so, depending on the size of the DB that you would need to backup and restore to a remote instance.. If the DB is using windows authentication, make sure you replicate that correctly on the remote instance, else authentication to the DB will fail.. Joe From: Ramagiri Sent: Thursday, December 17, 2009 2:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Separation of DB and Application server ** Hi , Right now we have application and the DB server in one server . We would like to separate DB to different server, what kind of precautions and preliminary steps need to take care to do this task.Please need all your help. Details:- ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + Sql Server 2005+ Apache Tomcat as webserver. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block ‘B’, Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 4694 (20091216) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Separation of DB and Application server
Ignore this email – I am not sure why I was reading this now and didn’t notice when it was posted before I replied to this.. Joe From: Joe Martin D'Souza Sent: Tuesday, October 04, 2011 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Separation of DB and Application server Good move.. Never host the DB Server on the same box as the Application Server... Apart from maintaining the same database name, database user name and password, all you need to do is point to the remote DB once you set it up on a remote machine by editing the ar.cfg file.. Obviously in order to do this you would need to restart the AR System server so it has to be done when the least users are connected to it, after informing them of a expected short outage. The outage should last no more than an hour or so, depending on the size of the DB that you would need to backup and restore to a remote instance.. If the DB is using windows authentication, make sure you replicate that correctly on the remote instance, else authentication to the DB will fail.. Joe From: Ramagiri Sent: Thursday, December 17, 2009 2:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Separation of DB and Application server ** Hi , Right now we have application and the DB server in one server . We would like to separate DB to different server, what kind of precautions and preliminary steps need to take care to do this task.Please need all your help. Details:- ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + Sql Server 2005+ Apache Tomcat as webserver. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block ‘B’, Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 4694 (20091216) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Separation of DB and Application server
Here are the steps I documented when we moved our DB from one SQL Cluster to a different SQL Cluster. Remedy v Shut down ARS Service v Copy ARSystem DB o Verify permissions / owner is ARAdmin password v Change Sybase_Server_Name in AR.CFG o Program Files\AR System\Server Name\Conf v Start ARS Service RKM v Shut down Tomcat Service v Copy RKM DB v Copy RKMAdmin user id v Change URL of JDBC:SQLSERVER in KMS_Config.xml o Program Files\AR System Applications\BMC Remedy Knowledge Management\data\kms_config v Start Tomcat Service From: Ramagiri mailto:ravi.ramag...@gssamerica.com Sent: Thursday, December 17, 2009 2:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Separation of DB and Application server ** Hi , Right now we have application and the DB server in one server . We would like to separate DB to different server, what kind of precautions and preliminary steps need to take care to do this task.Please need all your help. Details:- ARSystem7.1+ITSM7.0.03+Windows Enterprise 2003 with SP2 + Sql Server 2005+ Apache Tomcat as webserver. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.com http://www.gssamerica.com/ P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 4694 (20091216) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Separation of DB and Application server
Also make sure your ars and db are with in same LAN and it is configured for full duplex. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
