Allowed to delete a Base field in Overlay form?

[Support]

**


  
  
Hello list,

Is it possible/allowed to delete a Base field in an Overlay Form?

In other words, I create an Overlay for a Form, an Overlay for a
View of that Form, and I remove a field that is present on the Base
form..

Thanks.

Kaïs
kais.albas...@arsmarts.com
  

_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Overlay objects named __o : common knowledge?

[Support]

**


  
  
Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are
wondering if the fact that overlay objects are called objectname__o
is common knowledge, or if none of you was aware of this before
reading this sentence :-) :-) 

Pls let us know if you knew by answering to this email to the list,
or directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs
  

_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Overlay objects named __o : common knowledge?

[Misi Mladoniczky]

Hi,

They are only named __o sometimes...

It depends on how you set up your API session.

More specifically it has to do with
AR_SESS_CONTROL_PROP_DESIGN_OVERLAYGROUP which is set via the
ARSetSessionConfiguration() call.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> **  Hello List,
>
>  As we are pre-alpha testing the new version of ARSmarts, we are
> wondering if the fact that overlay objects are called objectname__o
>   is common knowledge, or if none of you was aware of this before
> reading this sentence :-) :-) 
>
>  Pls let us know if you knew by answering to this email to the list,
>   or directly to supp...@arsmarts.com.
>
>  Thanks in advance.
>
>  Kaïs
>  _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Allowed to delete a Base field in Overlay form?

[Misi Mladoniczky]

Hi,

Try it in DevStudio to see what happens.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> **  Hello list,
>
>  Is it possible/allowed to delete a Base field in an Overlay Form?
>
>  In other words, I create an Overlay for a Form, an Overlay for a
> View of that Form, and I remove a field that is present on the Base
>   form..
>
>  Thanks.
>
>  Kaïs
>  kais.albas...@arsmarts.com
>  _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Log File Editor....

[Theo Fondse]

You're welcome!

Best Regards,
Theo

Sent from my Black/Silver Personal Computer 
 
"Try not to become a person of success, but a person of value." - Albert 
Einstein

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: 09 November 2011 21:56
To: arslist@ARSLIST.ORG
Subject: Re: Log File Editor

That's pretty sweet Theo! Thanks for sharing!

Drew
Comayagua

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Unable to open a form in modify mode when a form is maximized

[Linda Bykowski]

Hi all,

We are trying to do a pop screen action on Remedy User. The following is the 
code sent to the user tool:

Imports System.Runtime.InteropServices
Imports ARUSER
Imports System.Windows.Forms

Public Class RemedyAutomationClient
Public Function ForwardDataToRemedy(ByVal ticketType As String, ByVal 
phoneNbr As String, ByVal acctNbr As String, ByVal storeNbr As String, ByVal 
waitTime As String, ByVal dbgOn As Boolean) As Boolean
Try

Dim remedy As ARUSER.ICOMAppObj_4 = Nothing

If dbgOn Then
'Offset spacing below makes message box text lin up
MessageBox.Show("Received the following paramters:" & 
Environment.NewLine &
"ticketType  = [" & ticketType & "]" & 
Environment.NewLine &
"phoneNbr   = [" & phoneNbr & "]" & 
Environment.NewLine &
"acctNbr  = [" & acctNbr & "]" & 
Environment.NewLine &
"storeNbr= [" & storeNbr & "]" & 
Environment.NewLine &
"waitTime= [" & waitTime & "]" & 
Environment.NewLine &
"dbgOn   = [" & dbgOn & "]")
End If

Try
remedy = DirectCast(Marshal.GetActiveObject("Remedy.User.1"), 
ARUSER.ICOMAppObj_4)
Catch exc As Exception
Return False
End Try

If remedy Is Nothing Then
Return False
Else

' Handle the IVR Pop form.
Dim frmIvrPop = DirectCast(remedy.OpenForm(0, "HPRemDev", 
"IVR Pop", ARUSER.OpenMode.ARSubmit, 0), ARUSER.ICOMFormWnd2)

Dim fldIvrPopPhone = 
DirectCast(frmIvrPop.GetField("Phone"), ARUSER.ICOMField4)
fldIvrPopPhone.Value = phoneNbr

Dim fldIvrPopContactAccountId = 
DirectCast(frmIvrPop.GetField("Contact Account ID"), ARUSER.ICOMField4)
fldIvrPopContactAccountId.Value = acctNbr

Dim fldIvrType = DirectCast(frmIvrPop.GetField("IVR Type"), 
ARUSER.ICOMField4)
fldIvrType.Value = ticketType

Dim fldHoldTime = DirectCast(frmIvrPop.GetField("Seconds on 
Hold"), ARUSER.ICOMField4)
fldHoldTime.Value = waitTime

Dim fldStore = DirectCast(frmIvrPop.GetField("Store 
Number"), ARUSER.ICOMField4)
fldStore.Value = storeNbr

frmIvrPop.MakeVisible()
frmIvrPop.Submit()
'frmIvrPop.Close()
frmIvrPop = Nothing

remedy = Nothing
Return True
End If

Catch ex As Exception
MessageBox.Show("Remedy failed open new request form. Please open 
service request manually")
End Try
End Function

End Class

There are active links on the form IVR Pop that either open an existing record 
on our Service Request form or if there are no open issues opens a new Service 
Request.. Opening the Service Request on a submit window works. When submitting 
an IVR Pop and an existing record is found the Service Request does not open 
but an IVR Pop record is created; if multiple records are found a list is not 
displayed and the record id that is returned to the IVR Pop is the first record 
in the result. This scenario only occurs when submitting a record and any form 
is maximized in the User tool. Active links perform correctly when open forms 
are minimized or do not fill the screen.

All workflow works correctly if an IVR Pop is submitted directly on the User 
Tool itself and not through the dll.

My question is what could be causing this? Is there a way to minimize all 
active forms? I don't have the option to close all forms (which does work but 
would impact our users).


Thank You, 
Linda Bykowski 
Sterling Jewelers

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Re: Request for Comments: multi-vendor vs single-vendor

[LJ LongWing]

John,

I think the question is less about if the tools you use come from one vendor
or not, but how those/that vendor handles the separate products.  If as you
say that the 'suite' is only released as a suite, and if one portion of that
suite is 'hung up' for some reason, they don't release the suite.that can
cause issues.

 

But tell me this.when was the last time MS released Word before it released
Excel of the same version?  To my knowledge it hasn't happened.MS chooses to
sell its Office Suite as a suite, and as such, you must wait for all
components to be ready before you get the next version.

 

This discussion goes back a bit to last week's discussion regarding
interfaces between modules within the same suite.

 

I think it's awesome that there are competitors to BMC in some spaces of the
Service Desk arena, but I can't honestly fault BMC for delaying a suite
install because some components needing additional tweaking J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, November 09, 2011 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Request for Comments: multi-vendor vs single-vendor

 

** 

 

What are the thoughts around multi-vendor vs single-vendor?

 

Michael Poole - from our company recently wrote a good blog post on the
subject:

http://blog.kineticdata.com/vendor-strategy/are-we-living-in-a-one-horse-tow
n/

 

 

My observations are in-line with the blog post. A single-vendor approach
puts companies on the path of the vision of that vendor -- and quite frankly
not on their own company path - which should be business agenda driven.

 

 

I find it IMPOSSIBLE for a single-vendor approach to be able to fit the
REALITY of today's larger organizations. As witnessed by the size of
projects and the length of projects to deploy the single vision. (And then -
to address the updates - when they come out)

 

 

Weird stuff happens:

 

- Forced pricing changes, leverage is to the vendor - and these are against
your suite typically - and therefore -- all products at one time

- Dropped product RFEs - dropped because it is slowing down all the other
products (Next release is 2 years)

- Release slowdowns - since everything is tied together - you have to wait
for unrelated items to get fixed before the release is out

(So - you might care about Incident -- but the next release of Incident is
not coming out until Change gets fixed (which is behind schedule) etc...)

 

 

>From a business perspective -- BAD PLAN - IMHO.

 

 

Do others feel different?

 

 

Is the Big Suite - a vendor benefit - or a customer benefit?

 

 

I look forward to the comments.

 

 

-John

 

 

--

John Sundberg

Save the Date! First Annual KEG - Kinetic Enthusiasts Group

Feb. 29th - Mar. 2nd 2012 in Denver CO

 

For more information click here - KEG
 


Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:

 

WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I    www.kineticdata.com

 

 

 

 

 

 

 

 

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Fresh ARS 7.5.0 install issues

[LJ LongWing]

Larry,

I notice that your 2003 Server is 64 Bit.which MAY be contributing to your
issue..what happens if you drop to the command line for your server and
execute

 

"D:\ARS\arserver.exe"  -i "D:\ARS" -l "C:\Program Files (x86)\Common
Files\AR System\Licenses\" -m

 

If you check the arserver.exe, does it say if it's a 32 Bit or 64 Bit
version..I don't recall if the 7.1 Exe was 32 instead of 64 Bit..you may
NEED to install it in the default c:\program files(x86) folder to get the OS
to launch it properly..

 

I don't know.I'm just stabbing in the dark here.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Wednesday, November 09, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Fresh ARS 7.5.0 install issues

 

** 

Ok, I've beat my head against a wall so much it hurts now!  I'm trying to
install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell. 

This is on a Windows 2003 server using SQL 2005.  The database resides on a
separate server from ARS. 
  
I've resolved all the issues except the below and I'm stumped on this one.
Can't find anything online either so I'm looking for some pointers.   I have
done this install 4 or 5 times and never had this problem before.

  

*   It's attempting to start the following service and stalls for 40
minutes and then dies and the install then fails.

 BMC Remedy Action Request System Server  
  

*   Has anyone else seen this error?  I got this from the System Events
log

 "The BMC Remedy Action Request System Server  service
terminated with service-specific error 1064 (0x428)"

*   Here's what it placed in the armonitor.cfg file:

Monitor-directory: "D:\ARS" 
"D:\ARS\arserver.exe"  -i "D:\ARS" -l "C:\Program Files (x86)\Common
Files\AR System\Licenses\" -m 

*   This is from the armonitor log:

Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Starting AR Monitor version 7.5.00
Build 200812291922. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 AR Monitor started. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 ARMonitor child process (pid:3888)
started. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Pausing for max 900 seconds or until
server up. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 The Server process terminated. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 Attempting to terminate ARMonitor child
process (pid:3888). 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:58 2011  Failure occurred during execl() (ARERR 33)

Wed Nov 09 14:43:59 2011   (ARNOTE 0) 
Wed Nov 09 14:43:59 2011 ARMonitor child process (pid:3888) died
with 128. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:59 2011  AR System server terminated normally
(ARERR 32) 
Wed Nov 09 14:43:59 2011 AR Monitor stopped. 
Wed Nov 09 14:43:59 2011   (ARNOTE 0) 
Wed Nov 09 14:43:59 2011 Unable to start arserver process.
Bye... 

  
This is what it added to the ar.cfg file it created. 

Server-Name: . 
Server-directory: D:\ARS\ARServer\Db 
Multiple-ARSystem-Servers: T 
Register-With-Portmapper: T 
TCD-Specific-Port: 0 
Plugin-Port: 
Alternate-Approval-Reg: T 
Currency-Ratio-Client-Refresh-Interval: 60 
Homepage-Form: Home Page 
Private-RPC-Socket: 390601 1 1 
Private-RPC-Socket: 390603 1 1 
Private-RPC-Socket: 390620 2 2 
Private-RPC-Socket: 390635 2 2 
Plugin-Path: D:\ARS 
Plugin-Path: D:\ARS\pluginsvr 
Plugin: ardbcconf.dll 
Plugin: reportplugin.dll 
Plugin: ServerAdmin.dll 
Plugin: FlashboardObject.dll 
Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY
.thecreek.com: 
Db-name: ARSystem 
Db-user: ARAdmin 
Sybase-Server-Name:  
SQL-Secure-Connection: F 
Cache-Mode: 1 

  
  

Larry B. 

Remedy & HP3000 Support 
  
The contents of this message, together with any attachments, are intended
only for the use of the individual or entity to which they are addressed and
may contain information that is legally privileged, confidential or
otherwise exempt from disclosure. If you are not the intended recipient, you
are prohibited from disseminating, distributing, or copying this message or
any attachment. If you have received this message by mistake, please let the
sender know by email reply and immediately delete this message, along with
any attachments, from your system. 

Thank you. 

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Re: Allowed to delete a Base field in Overlay form?

[LJ LongWing]

Kais,

As with all situations…a ‘delete’ of a field removes the field from the
table.  Due to the fact that Overlays retain the base structure (at least,
that’s my understanding)…I wouldn’t expect you to be able to delete the
field…but you should be able to overlay the view and remove the field from
the view, thus leaving it still ‘existing’, but without being visible to
your users.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Thursday, November 10, 2011 4:03 AM
To: arslist@ARSLIST.ORG
Subject: Allowed to delete a Base field in Overlay form?

 

** 

Hello list,

Is it possible/allowed to delete a Base field in an Overlay Form?

In other words, I create an Overlay for a Form, an Overlay for a View of
that Form, and I remove a field that is present on the Base form..

Thanks.

Kaïs
kais.albas...@arsmarts.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Overlay objects named __o : common knowledge?

[LJ LongWing]

Kais,

When I upgraded to 7.6.4 I remember reading somewhere that yes, the __o
nomenclature is documented  If you export a form with an overlay, you get
the form.def, but inside of it you have two forms form and form__o, both of
which need to be imported to retain the export.

 

I would say that it may not be ‘common’ knowledge…but it’s knowledge
available if you choose to read the docs regarding the feature J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Thursday, November 10, 2011 4:05 AM
To: arslist@ARSLIST.ORG
Subject: Overlay objects named __o : common knowledge?

 

** 

Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are wondering if
the fact that overlay objects are called objectname__o is common knowledge,
or if none of you was aware of this before reading this sentence :-) :-)


Pls let us know if you knew by answering to this email to the list, or
directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Overlay objects named __o : common knowledge?

[Misi Mladoniczky]

Hi,

If you look at the ar.h file, you will also find a __c suffix for custom
objects.

I have never been able to spot an __c though, either in def-files or via
the API...

Anyway, if you are working with def-files, you need to take this into
account. For example my RRR|DefBPCU-utility does take this into account
when converting an overlay to base:
https://www.rrr.se/cgi/tools/main?arslist#rrrDefBPCU

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Kais,
>
> When I upgraded to 7.6.4 I remember reading somewhere that yes, the __o
> nomenclature is documented  If you export a form with an overlay, you get
> the form.def, but inside of it you have two forms form and form__o, both
> of
> which need to be imported to retain the export.
>
>
>
> I would say that it may not be ‘common’ knowledge…but it’s knowledge
> available if you choose to read the docs regarding the feature J
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support
> Sent: Thursday, November 10, 2011 4:05 AM
> To: arslist@ARSLIST.ORG
> Subject: Overlay objects named __o : common knowledge?
>
>
>
> **
>
> Hello List,
>
> As we are pre-alpha testing the new version of ARSmarts, we are wondering
> if
> the fact that overlay objects are called objectname__o is common
> knowledge,
> or if none of you was aware of this before reading this sentence :-) :-)
> 
>
> Pls let us know if you knew by answering to this email to the list, or
> directly to supp...@arsmarts.com.
>
> Thanks in advance.
>
> Kaïs
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
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>

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Re: Allowed to delete a Base field in Overlay form?

[Misi Mladoniczky]

Well...

You would expect removing a field form base, to remove the field from the
base form, if you are working in base-development, but still retain it in
the overlay.

I tried this. It was OK to remove it via DevStudio from the Base-form, and
it is removed from both Base and Overlay (with overlaid view)...

I have not done logging, so I do not know if DevStudio updated both the
base and the overlay form.

 Best Regards - Misi, RRR AB, http://rrr.se

> Kais,
>
> As with all situations…a ‘delete’ of a field removes the field from the
> table.  Due to the fact that Overlays retain the base structure (at least,
> that’s my understanding)…I wouldn’t expect you to be able to delete the
> field…but you should be able to overlay the view and remove the field from
> the view, thus leaving it still ‘existing’, but without being visible to
> your users.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support
> Sent: Thursday, November 10, 2011 4:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Allowed to delete a Base field in Overlay form?
>
>
>
> **
>
> Hello list,
>
> Is it possible/allowed to delete a Base field in an Overlay Form?
>
> In other words, I create an Overlay for a Form, an Overlay for a View of
> that Form, and I remove a field that is present on the Base form..
>
> Thanks.
>
> Kaïs
> kais.albas...@arsmarts.com
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
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>

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Re: Allowed to delete a Base field in Overlay form?

[Misi Mladoniczky]

Hi,

I also tried to import a def in bas-mode with one field deleted. This
field was removed in the overlay as well, but the fields ONLY in the
overlay was retained.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Well...
>
> You would expect removing a field form base, to remove the field from the
> base form, if you are working in base-development, but still retain it in
> the overlay.
>
> I tried this. It was OK to remove it via DevStudio from the Base-form, and
> it is removed from both Base and Overlay (with overlaid view)...
>
> I have not done logging, so I do not know if DevStudio updated both the
> base and the overlay form.
>
>  Best Regards - Misi, RRR AB, http://rrr.se
>
>> Kais,
>>
>> As with all situations…a ‘delete’ of a field removes the field from the
>> table.  Due to the fact that Overlays retain the base structure (at
>> least,
>> that’s my understanding)…I wouldn’t expect you to be able to delete the
>> field…but you should be able to overlay the view and remove the field
>> from
>> the view, thus leaving it still ‘existing’, but without being visible to
>> your users.
>>
>>
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Support
>> Sent: Thursday, November 10, 2011 4:03 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Allowed to delete a Base field in Overlay form?
>>
>>
>>
>> **
>>
>> Hello list,
>>
>> Is it possible/allowed to delete a Base field in an Overlay Form?
>>
>> In other words, I create an Overlay for a Form, an Overlay for a View of
>> that Form, and I remove a field that is present on the Base form..
>>
>> Thanks.
>>
>> Kaïs
>> kais.albas...@arsmarts.com
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
>

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Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[Kemes, Lisa]

We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install 
simply ARS 7.6.04 SP2.

The oracle client that our DBA has been installed is OraClient11g (64 bit I 
believe) and we keep getting this error during installation:

[cid:13336@10112011-0BA3]

I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and 
there is nothing in the tnsnames.ora file and if he installed the 64 bit 
client, the libraries should be there.

I checked the compatibility matrix for 7.6.04 and it says that the ONLY client 
that can be installed is 64-bit Oracle 11g which we installed.  Is there 
anything else I need to check?

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
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Re: Allowed to delete a Base field in Overlay form?

[Support]

**


  
  
Which, if I understand correctly, does not make sense, correct?

On 10/11/2011 17:19, Misi Mladoniczky wrote:

  Hi,

I also tried to import a def in bas-mode with one field deleted. This
field was removed in the overlay as well, but the fields ONLY in the
overlay was retained.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


  
Well...

You would expect removing a field form base, to remove the field from the
base form, if you are working in base-development, but still retain it in
the overlay.

I tried this. It was OK to remove it via DevStudio from the Base-form, and
it is removed from both Base and Overlay (with overlaid view)...

I have not done logging, so I do not know if DevStudio updated both the
base and the overlay form.

 Best Regards - Misi, RRR AB, http://rrr.se



  Kais,

As with all situations…a ‘delete’ of a field removes the field from the
table.  Due to the fact that Overlays retain the base structure (at
least,
that’s my understanding)…I wouldn’t expect you to be able to delete the
field…but you should be able to overlay the view and remove the field
from
the view, thus leaving it still ‘existing’, but without being visible to
your users.



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Thursday, November 10, 2011 4:03 AM
To: arslist@ARSLIST.ORG
Subject: Allowed to delete a Base field in Overlay form?



**

Hello list,

Is it possible/allowed to delete a Base field in an Overlay Form?

In other words, I create an Overlay for a Form, an Overlay for a View of
that Form, and I remove a field that is present on the Base form..

Thanks.

Kaïs
kais.albas...@arsmarts.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Request for Comments: multi-vendor vs single-vendor

[Misi Mladoniczky]

Hi,

To take this one step further, any Out-Of-The-Box application will control
the customer, but a home-grown application will be all based on customer
requirements...

If you rely on a platform, like Remedy, you need to adapt your
requirements to the limitations of the platform.

A. If you have a single vendor with a suite, you will have to adapt more,
and wait for the suite to be released.

B. If you have multi-vendor OOB applications, you will have to deal with
the integrations.

C. If you build everything in C, you can get anything, but it will
probably take some time and money until you are done...

I for one hope that the pendulum will move back toward home grown
applications. Maybe not for everything, but at least for some tasks.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> John,
>
> I think the question is less about if the tools you use come from one
> vendor
> or not, but how those/that vendor handles the separate products.  If as
> you
> say that the 'suite' is only released as a suite, and if one portion of
> that
> suite is 'hung up' for some reason, they don't release the suite.that can
> cause issues.
>
>
>
> But tell me this.when was the last time MS released Word before it
> released
> Excel of the same version?  To my knowledge it hasn't happened.MS chooses
> to
> sell its Office Suite as a suite, and as such, you must wait for all
> components to be ready before you get the next version.
>
>
>
> This discussion goes back a bit to last week's discussion regarding
> interfaces between modules within the same suite.
>
>
>
> I think it's awesome that there are competitors to BMC in some spaces of
> the
> Service Desk arena, but I can't honestly fault BMC for delaying a suite
> install because some components needing additional tweaking J
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
> Sent: Wednesday, November 09, 2011 10:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Request for Comments: multi-vendor vs single-vendor
>
>
>
> **
>
>
>
> What are the thoughts around multi-vendor vs single-vendor?
>
>
>
> Michael Poole - from our company recently wrote a good blog post on the
> subject:
>
> http://blog.kineticdata.com/vendor-strategy/are-we-living-in-a-one-horse-tow
> n/
>
>
>
>
>
> My observations are in-line with the blog post. A single-vendor approach
> puts companies on the path of the vision of that vendor -- and quite
> frankly
> not on their own company path - which should be business agenda driven.
>
>
>
>
>
> I find it IMPOSSIBLE for a single-vendor approach to be able to fit the
> REALITY of today's larger organizations. As witnessed by the size of
> projects and the length of projects to deploy the single vision. (And then
> -
> to address the updates - when they come out)
>
>
>
>
>
> Weird stuff happens:
>
>
>
> - Forced pricing changes, leverage is to the vendor - and these are
> against
> your suite typically - and therefore -- all products at one time
>
> - Dropped product RFEs - dropped because it is slowing down all the other
> products (Next release is 2 years)
>
> - Release slowdowns - since everything is tied together - you have to wait
> for unrelated items to get fixed before the release is out
>
> (So - you might care about Incident -- but the next release of Incident is
> not coming out until Change gets fixed (which is behind schedule) etc...)
>
>
>
>
>
>>From a business perspective -- BAD PLAN - IMHO.
>
>
>
>
>
> Do others feel different?
>
>
>
>
>
> Is the Big Suite - a vendor benefit - or a customer benefit?
>
>
>
>
>
> I look forward to the comments.
>
>
>
>
>
> -John
>
>
>
>
>
> --
>
> John Sundberg
>
> Save the Date! First Annual KEG - Kinetic Enthusiasts Group
>
> Feb. 29th - Mar. 2nd 2012 in Denver CO
>
>
>
> For more information click here - KEG
> 
>
>
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of:
>
>
>
> WWRUG10 Best Customer Service/Support Award
>
> WWRUG09 Innovator of the Year Award
>
> john.sundb...@kineticdata.com
> 651.556.0930  I    www.kineticdata.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Deleting Records in the UAT

[Kemes, Lisa]

We are currently on ARS 7.1 p7, Oracle 11g and I have a filter that when a 
customer selects "DELETE" for the status and then saves the record, I do a Run 
Process and run this in the cmd line: Application-Delete-Entry  "On Call 
Workstation" $Request ID$.

The customer then gets this error message:

[cid:500192416@10112011-0BAA]

Is there any other way around this so the customer doesn't get this error 
message?  I know what it means, but it confuses the customers.

I could just have them select DELETE and then run an escalation and delete it 
later on, but then the customers wonder why the record doesn't go away after 
they select Delete.

Just wondering

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

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Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[patrick zandi]

Well, you are at least in good company: I would open a ticket right away...

a couple of us have sp2 issues as well on 2003/2008 with oracle, upgrades
do not work either..
I believe this to be accurate: I am having 2003 64bit with oracle 11i 64bit
upgrade issues: it just does not work.
But I have not had time to call, in the ticket,,, too busy... Soon I will
.. but I am guessing they have an issue...

I would love to hear someone say: it worked for me.. but I did ...

On Thu, Nov 10, 2011 at 11:21 AM, Kemes, Lisa  wrote:

> ** **
> We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to
> install simply ARS 7.6.04 SP2.
>
> The oracle client that our DBA has been installed is OraClient11g (64 bit
> I believe) and we keep getting this error during installation:
>
>
> I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;)
> and there is nothing in the tnsnames.ora file and if he installed the 64
> bit client, the libraries should be there.
>
> I checked the compatibility matrix for 7.6.04 and it says that the ONLY
> client that can be installed is 64-bit Oracle 11g which we installed.  Is
> there anything else I need to check?
>
> *Lisa Kemes*
> AR System Developer
> TEIS - USA
> +1 717 810 2408 tel
> +1 717 602 9460 mobile
> *lisa.ke...@te.com*
> 100 Amp Drive
> Harrisburg, PA 17112
>
> 
>
> www.te.com
>
> 
> 
> 
> 
> 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

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Re: Overlay objects named __o : common knowledge?

[Support]

**


  
  
Well, having two of the top experts of the list knowing about this
does not make it "common knowledge" :-)- :-) ...

We'll see if other people react  Thanks.

Kaïs

On 10/11/2011 17:08, Misi Mladoniczky wrote:

  Hi,

If you look at the ar.h file, you will also find a __c suffix for custom
objects.

I have never been able to spot an __c though, either in def-files or via
the API...

Anyway, if you are working with def-files, you need to take this into
account. For example my RRR|DefBPCU-utility does take this into account
when converting an overlay to base:
https://www.rrr.se/cgi/tools/main?arslist#rrrDefBPCU

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


  
Kais,

When I upgraded to 7.6.4 I remember reading somewhere that yes, the __o
nomenclature is documented  If you export a form with an overlay, you get
the form.def, but inside of it you have two forms form and form__o, both
of
which need to be imported to retain the export.



I would say that it may not be ‘common’ knowledge…but it’s knowledge
available if you choose to read the docs regarding the feature J



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Thursday, November 10, 2011 4:05 AM
To: arslist@ARSLIST.ORG
Subject: Overlay objects named __o : common knowledge?



**

Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are wondering
if
the fact that overlay objects are called objectname__o is common
knowledge,
or if none of you was aware of this before reading this sentence :-) :-)


Pls let us know if you knew by answering to this email to the list, or
directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Allowed to delete a Base field in Overlay form?

[Misi Mladoniczky]

Hi,

It depends on how you look at it...

It seems that a field added in the overlay will be retained, which is fine.

A field added in base, will be removed when it is removed from base, even
if it is potentially used somewhere in Customizations or Overlaid
Workflow...

If BMC did not do it like this, they would have big trouble cleaning away
old redundant or unused fields from their OOB application. A soon as
someone overlaid a form, the fields would be retained forever.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ** Which, if I understand correctly, does not make
> sense, correct?
>
>  On 10/11/2011 17:19, Misi Mladoniczky wrote:Hi,  I also
> tried to import a def in bas-mode with one field deleted. This field
> was removed in the overlay as well, but the fields ONLY in the
> overlay was retained.  Best Regards - Misi, RRR AB,
> http://www.rrr.se (ARSList MVP 2011)  Products from RRR Scandinavia
> (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy
> licenses? Save money by optimizing. * RRR|Log - Performance issues or
> elusive bugs? Analyze your Remedy logs. Find these products, and many
> free tools and utilities, at http://rrr.se.  Well...
> You would expect removing a field form base, to remove the field from
> the base form, if you are working in base-development, but still
> retain it in the overlay.  I tried this. It was OK to remove it via
> DevStudio from the Base-form, and it is removed from both Base and
> Overlay (with overlaid view)...  I have not done logging, so I do not
> know if DevStudio updated both the base and the overlay form.
>   Best Regards - Misi, RRR AB, http://rrr.se
> Kais,  As with all situations…a ‘delete’ of a field removes the field
> from the table.  Due to the fact that Overlays retain the base
> structure (at least, that’s my understanding)…I wouldn’t expect you
> to be able to delete the field…but you should be able to overlay the
> view and remove the field from the view, thus leaving it still
> ‘existing’, but without being visible to your users.From: Action
> Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
> On Behalf Of Support Sent: Thursday, November 10, 2011 4:03 AM To:
> arslist@ARSLIST.ORG Subject: Allowed to delete a Base field in
> Overlay form?**  Hello list,  Is it possible/allowed to delete a
> Base field in an Overlay Form?  In other words, I create an Overlay
> for a Form, an Overlay for a View of that Form, and I remove a field
> that is present on the Base form..  Thanks.  Kaïs
> kais.albas...@arsmarts.com  _attend WWRUG12 www.wwrug.com ARSlist:
> "Where the Answers Are"_
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
> wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
> ___
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Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[Kemes, Lisa]

Opening a ticket right now!  Thanks!


Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 10, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

** Well, you are at least in good company: I would open a ticket right away...

a couple of us have sp2 issues as well on 2003/2008 with oracle, upgrades do 
not work either..
I believe this to be accurate: I am having 2003 64bit with oracle 11i 64bit 
upgrade issues: it just does not work.
But I have not had time to call, in the ticket,,, too busy... Soon I will .. 
but I am guessing they have an issue...

I would love to hear someone say: it worked for me.. but I did ...

On Thu, Nov 10, 2011 at 11:21 AM, Kemes, Lisa 
mailto:lisa.ke...@te.com>> wrote:
**
We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install 
simply ARS 7.6.04 SP2.

The oracle client that our DBA has been installed is OraClient11g (64 bit I 
believe) and we keep getting this error during installation:


I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and 
there is nothing in the tnsnames.ora file and if he installed the 64 bit 
client, the libraries should be there.

I checked the compatibility matrix for 7.6.04 and it says that the ONLY client 
that can be installed is 64-bit Oracle 11g which we installed.  Is there 
anything else I need to check?

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112



www.te.com

   
  
  


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--
Patrick Zandi
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Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[Kemes, Lisa]

Or maybe we should just download sp1 for now  Not sure yet.

Has SP1 worked for anyone?


Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

**
Opening a ticket right now!  Thanks!


Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 10, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

** Well, you are at least in good company: I would open a ticket right away...

a couple of us have sp2 issues as well on 2003/2008 with oracle, upgrades do 
not work either..
I believe this to be accurate: I am having 2003 64bit with oracle 11i 64bit 
upgrade issues: it just does not work.
But I have not had time to call, in the ticket,,, too busy... Soon I will .. 
but I am guessing they have an issue...

I would love to hear someone say: it worked for me.. but I did ...

On Thu, Nov 10, 2011 at 11:21 AM, Kemes, Lisa 
mailto:lisa.ke...@te.com>> wrote:
**
We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install 
simply ARS 7.6.04 SP2.

The oracle client that our DBA has been installed is OraClient11g (64 bit I 
believe) and we keep getting this error during installation:


I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and 
there is nothing in the tnsnames.ora file and if he installed the 64 bit 
client, the libraries should be there.

I checked the compatibility matrix for 7.6.04 and it says that the ONLY client 
that can be installed is 64-bit Oracle 11g which we installed.  Is there 
anything else I need to check?

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112



www.te.com

   
  
  


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 
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Re: Allowed to delete a Base field in Overlay form?

[Alejandro Canon]

Please check Document: Introduction to Application Development with Remedy 
Developer Studio (Page 28, Best Practice Customization Mode)
"You cannot create, directly modify, or delete origin objects (objects created 
in Base Development mode)."

HTH,

Alejandro

De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Support
Enviado el: Jueves, 10 de Noviembre de 2011 8:03
Para: arslist@ARSLIST.ORG
Asunto: Allowed to delete a Base field in Overlay form?

**
Hello list,

Is it possible/allowed to delete a Base field in an Overlay Form?

In other words, I create an Overlay for a Form, an Overlay for a View of that 
Form, and I remove a field that is present on the Base form..

Thanks.

Kaïs
kais.albas...@arsmarts.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Deleting Records in the UAT

[Misi Mladoniczky]

Hi,

The Escalation way would be the best-practice way I think. Just set a flag.

Another way would be to do something like this, to prevent the
post-save-get-entry performed by the client:

ACTL:
  Action 1: Run Process: SET-CHANGE-FLAG 0
  Action 2: Run Process: @@: Application-Delete-Entry "$SCHEMA$" "$1$"
  Action 3: Close Window

Best Regards - Misi, RRR AB, http://rrr.se

> We are currently on ARS 7.1 p7, Oracle 11g and I have a filter that when a
> customer selects "DELETE" for the status and then saves the record, I do a
> Run Process and run this in the cmd line: Application-Delete-Entry  "On
> Call Workstation" $Request ID$.
>
> The customer then gets this error message:
>
> [cid:500192416@10112011-0BAA]
>
> Is there any other way around this so the customer doesn't get this error
> message?  I know what it means, but it confuses the customers.
>
> I could just have them select DELETE and then run an escalation and delete
> it later on, but then the customers wonder why the record doesn't go away
> after they select Delete.
>
> Just wondering
>
> Lisa Kemes
> AR System Developer
> TEIS - USA
> +1 717 810 2408 tel
> +1 717 602 9460 mobile
> lisa.ke...@te.com
> 100 Amp Drive
> Harrisburg, PA 17112
>
> [http://www.te.com/images/socialmedia/smallTElogo.gif]
>
> www.te.com
>
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> 
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> 
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> 
>
>
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Re: Fresh ARS 7.5.0 install issues

[Larry Barnes]

Matt,
 
Thanks for the tip; I asked our DB Admin and he verified that the TCP
connections were enabled and confirmed we are using 1 IP address for
this database.  We do see records being created in the ARSystem db
during the install so we don't believe that is the issue.
 
 
As for the comments about 32 & 64 byte versions.  We are attempting to
install a 32 byte version on a 64 byte server; we want it to match
what's on our production server.
 
I did open a ticket with BMC and was VERY surprise by their unusual
quick response.  The want me to remove a MS patch (2509553) and try the
install again.  There was no mention why this might cause a problem so
I'm researching that at this time.
 
Stay tuned,
 
Again,  I appreciate your suggestions.  I trying to learn the ins/outs
of this application
 
Larry B.
Remedy, & HP3000 support
  
The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. 

Thank you. 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Wednesday, November 09, 2011 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues


** 

Larry,

 

Really silly question here, but have you checked the SQL Server
Configuration to ensure that TCP connections are enabled?  And that
you've gotten them set up for the right IP Address?  I've seen this
cause more headaches (especially when using cloned VMs, etc.) than
anything else during installations.  Normally, it's the first area I
check when having issues.

 

Good luck!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Wednesday, November 09, 2011 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Fresh ARS 7.5.0 install issues

 

** 

Ok, I've beat my head against a wall so much it hurts now!  I'm trying
to install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell. 

This is on a Windows 2003 server using SQL 2005.  The database resides
on a separate server from ARS. 
  
I've resolved all the issues except the below and I'm stumped on this
one.  Can't find anything online either so I'm looking for some
pointers.   I have done this install 4 or 5 times and never had this
problem before.

  

*   It's attempting to start the following service and stalls for 40
minutes and then dies and the install then fails.

 BMC Remedy Action Request System Server  
  

*   Has anyone else seen this error?  I got this from the System
Events log

 "The BMC Remedy Action Request System Server  service
terminated with service-specific error 1064 (0x428)"

*   Here's what it placed in the armonitor.cfg file:

Monitor-directory: "D:\ARS" 
"D:\ARS\arserver.exe"  -i "D:\ARS" -l "C:\Program Files (x86)\Common
Files\AR System\Licenses\" -m 

*   This is from the armonitor log:

Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Starting AR Monitor version 7.5.00
Build 200812291922. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 AR Monitor started. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 ARMonitor child process (pid:3888)
started. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Pausing for max 900 seconds or
until server up. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 The Server process terminated. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 Attempting to terminate ARMonitor
child process (pid:3888). 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:58 2011  Failure occurred during execl() (ARERR
33) 
Wed Nov 09 14:43:59 2011   (ARNOTE 0) 
Wed Nov 09 14:43:59 2011 ARMonitor child process (pid:3888)
died with 128. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:59 2011  AR System server terminated normally
(ARERR 32) 
Wed Nov 09 14:43:59 2011 AR Monitor stopped. 
Wed Nov 09 14:43:59 2011   (ARNOTE 0) 
Wed Nov 09 14:43:59 2011 Unable to start arserver process.
Bye... 


This is what it added to the ar.cfg file it created. 

Server-Name: . 
Server-directory: D:\ARS\ARServer\Db 
Multiple-ARSystem-Servers: T 
Register-With-Portmapper: T 
TCD-Specific-Port: 0 

Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[Grooms, Frederick W]

What happens if you try to run SQLPLUS on the server?  Can you connect to the 
db?

Do you have the TWO_TASK, ORACLE_SID, or TNS_ADMIN environment variables on the 
server?

The installer may still be looking for an entry in the tnsnaames.ora file (even 
if you have the sqlnet.ora file set to use some other NAMES.DIRECTORY_PATH to 
get to your database)


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

** 
We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install 
simply ARS 7.6.04 SP2.
 
The oracle client that our DBA has been installed is OraClient11g (64 bit I 
believe) and we keep getting this error during installation:
 

 
I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and 
there is nothing in the tnsnames.ora file and if he installed the 64 bit 
client, the libraries should be there.
 
I checked the compatibility matrix for 7.6.04 and it says that the ONLY client 
that can be installed is 64-bit Oracle 11g which we installed.  Is there 
anything else I need to check?
 
Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

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Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[Tommy Morris]

We are running ARS 7.6.04sp1 on Win2008 x64 and Oracle 11 x64 in production. 
The upgrade from 7.5 p3 was tedious whereas I had to run ARS install once, wait 
for it to fail, apply licensing and remove ARSystemInstalledConfiguration.xml, 
clean all temp directories and run again. Then upgrade CMDB to 7.6.04sp1 in 
almost the same manner. 4 hours for AR and 8 for CMDB made for a long night.

However, the system is running great. Queries improved from 1minute returns to 
3 second returns. Of course I equate that to 64-bit, not efficient BMC code. :)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

**
Or maybe we should just download sp1 for now  Not sure yet.

Has SP1 worked for anyone?


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Kemes, Lisa
Sent: Thursday, November 10, 2011 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2
**
Opening a ticket right now!  Thanks!


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
patrick zandi
Sent: Thursday, November 10, 2011 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2
** Well, you are at least in good company: I would open a ticket right away...

a couple of us have sp2 issues as well on 2003/2008 with oracle, upgrades do 
not work either..
I believe this to be accurate: I am having 2003 64bit with oracle 11i 64bit 
upgrade issues: it just does not work.
But I have not had time to call, in the ticket,,, too busy... Soon I will .. 
but I am guessing they have an issue...

I would love to hear someone say: it worked for me.. but I did ...
On Thu, Nov 10, 2011 at 11:21 AM, Kemes, Lisa 
mailto:lisa.ke...@te.com>> wrote:
**
We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install 
simply ARS 7.6.04 SP2.

The oracle client that our DBA has been installed is OraClient11g (64 bit I 
believe) and we keep getting this error during installation:


I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and 
there is nothing in the tnsnames.ora file and if he installed the 64 bit 
client, the libraries should be there.

I checked the compatibility matrix for 7.6.04 and it says that the ONLY client 
that can be installed is 64-bit Oracle 11g which we installed.  Is there 
anything else I need to check?

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112



www.te.com



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 
www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Fresh ARS 7.5.0 install issues

[LJ LongWing]

Larry,

I would HIGHLY recommend trying to re-install the application in the default
directory (c:\program files (x86)) and see if you still have the problems.I
don't know the reason for MS putting 32 bit apps in the 32 bit folder.but I
think it has something to do with how it handles the file (knowing that it's
32 bit because it's in that dir).I don't know if moving it out of that dir
'does something'.but I suspect it might.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, November 10, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

 

** 

Matt,

 

Thanks for the tip; I asked our DB Admin and he verified that the TCP
connections were enabled and confirmed we are using 1 IP address for this
database.  We do see records being created in the ARSystem db during the
install so we don't believe that is the issue.

 

 

As for the comments about 32 & 64 byte versions.  We are attempting to
install a 32 byte version on a 64 byte server; we want it to match what's on
our production server.

 

I did open a ticket with BMC and was VERY surprise by their unusual quick
response.  The want me to remove a MS patch (2509553) and try the install
again.  There was no mention why this might cause a problem so I'm
researching that at this time.

 

Stay tuned,

 

Again,  I appreciate your suggestions.  I trying to learn the ins/outs of
this application

 

Larry B.

Remedy, & HP3000 support

  
The contents of this message, together with any attachments, are intended
only for the use of the individual or entity to which they are addressed and
may contain information that is legally privileged, confidential or
otherwise exempt from disclosure. If you are not the intended recipient, you
are prohibited from disseminating, distributing, or copying this message or
any attachment. If you have received this message by mistake, please let the
sender know by email reply and immediately delete this message, along with
any attachments, from your system. 

Thank you. 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Wednesday, November 09, 2011 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

** 

Larry,

 

Really silly question here, but have you checked the SQL Server
Configuration to ensure that TCP connections are enabled?  And that you've
gotten them set up for the right IP Address?  I've seen this cause more
headaches (especially when using cloned VMs, etc.) than anything else during
installations.  Normally, it's the first area I check when having issues.

 

Good luck!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Wednesday, November 09, 2011 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Fresh ARS 7.5.0 install issues

 

** 

Ok, I've beat my head against a wall so much it hurts now!  I'm trying to
install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell. 

This is on a Windows 2003 server using SQL 2005.  The database resides on a
separate server from ARS. 
  
I've resolved all the issues except the below and I'm stumped on this one.
Can't find anything online either so I'm looking for some pointers.   I have
done this install 4 or 5 times and never had this problem before.

  

1.  It's attempting to start the following service and stalls for 40
minutes and then dies and the install then fails.

 BMC Remedy Action Request System Server  
  

1.  Has anyone else seen this error?  I got this from the System Events
log

 "The BMC Remedy Action Request System Server  service
terminated with service-specific error 1064 (0x428)"

2.  Here's what it placed in the armonitor.cfg file:

Monitor-directory: "D:\ARS" 
"D:\ARS\arserver.exe"  -i "D:\ARS" -l "C:\Program Files (x86)\Common
Files\AR System\Licenses\" -m 

3.  This is from the armonitor log:

Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Starting AR Monitor version 7.5.00
Build 200812291922. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 AR Monitor started. 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 ARMonitor child process (pid:3888)
started. 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:57 2011   (ARNOTE 0) 
Wed Nov 09 14:43:57 2011 Pausing for max 900 seconds or until
server up. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 The Server process terminated. 
Wed Nov 09 14:43:58 2011   (ARNOTE 0) 
Wed Nov 09 14:43:58 2011 Attempting to terminate ARMonitor child
process (pid:3888). 
"d:\ars\arserver.exe" 
 
Wed Nov 09 14:43:58 2011  Failure occurred during execl() (ARERR 33)

Wed Nov 09 14:43:59 2

Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[patrick zandi]

SP1 .. no problems here either... SP2.. got issues...


On Thu, Nov 10, 2011 at 11:42 AM, Tommy Morris
wrote:

> **
>
> We are running ARS 7.6.04sp1 on Win2008 x64 and Oracle 11 x64 in
> production. The upgrade from 7.5 p3 was tedious whereas I had to run ARS
> install once, wait for it to fail, apply licensing and remove
> ARSystemInstalledConfiguration.xml, clean all temp directories and run
> again. Then upgrade CMDB to 7.6.04sp1 in almost the same manner. 4 hours
> for AR and 8 for CMDB made for a long night.
>
> ** **
>
> However, the system is running great. Queries improved from 1minute
> returns to 3 second returns. Of course I equate that to 64-bit, not
> efficient BMC code. J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa
> *Sent:* Thursday, November 10, 2011 10:32 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2
>
> ** **
>
> ** 
>
> Or maybe we should just download sp1 for now  Not sure yet.  
>
>  
>
> Has SP1 worked for anyone?
>
>  
>
> Thanks! 
>
> Lisa 
>
>  
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] * On Behalf Of *Kemes, Lisa
> *Sent:* Thursday, November 10, 2011 11:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2
>
> ** 
>
> Opening a ticket right now!  Thanks!
>
>  
>
> Thanks! 
>
> Lisa 
>
>  
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] * On Behalf Of *patrick zandi
> *Sent:* Thursday, November 10, 2011 11:28 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2
>
> ** Well, you are at least in good company: I would open a ticket right
> away...
>
> a couple of us have sp2 issues as well on 2003/2008 with oracle, upgrades
> do not work either..
> I believe this to be accurate: I am having 2003 64bit with oracle 11i
> 64bit upgrade issues: it just does not work.
> But I have not had time to call, in the ticket,,, too busy... Soon I will
> .. but I am guessing they have an issue...
>
> I would love to hear someone say: it worked for me.. but I did ...
>
> On Thu, Nov 10, 2011 at 11:21 AM, Kemes, Lisa  wrote:**
> **
>
> ** 
>
> We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to
> install simply ARS 7.6.04 SP2.
>
>  
>
> The oracle client that our DBA has been installed is OraClient11g (64 bit
> I believe) and we keep getting this error during installation:
>
>  
>
> 
>
>  
>
> I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and
> there is nothing in the tnsnames.ora file and if he installed the 64 bit
> client, the libraries should be there.
>
>  
>
> I checked the compatibility matrix for 7.6.04 and it says that the ONLY
> client that can be installed is 64-bit Oracle 11g which we installed.  Is
> there anything else I need to check?
>
>  
>
> *Lisa Kemes*
>
> AR System Developer
> TEIS - USA
>
> +1 717 810 2408 tel
> +1 717 602 9460 mobile
> *lisa.ke...@te.com*
> 100 Amp Drive
>
> Harrisburg, PA 17112
>
>
>
> *www.te.com*
>
>  
>
>  
>
> _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ 
>
>
>
>
> --
> Patrick Zandi
> _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ _attend
> WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 *www.wwrug.com* ARSlist: "Where the Answers Are"_ 
>
>   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Patrick Zandi

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NEW OPPORTUNITY

[Rivera, James]

Hello all,

I am currently working on an opportunity for a Remedy consultant for a BMC 
Remedy upgrade. It is a contract opportunity for a 6 month period. Any 
consultants that are interested please email me at 
jriv...@teksystems.com.

Thanks



J. Andrew Rivera  Technical Recruiter
4811 GAILLARDIA PKWY, Suite 205 OKLAHOMA CITY, OK 73142
866.585.0552  T 405.254.9558
F 405.254.9590 M 817.269.9756
[cid:image001.gif@01CC9F95.E8FBC7A0]
[cid:image002.gif@01CC9F95.E8FBC7A0]





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<><>

Re: Unable to open a form in modify mode when a form is maximized

[Grooms, Frederick W]

What we did was to add a button on the form, make the button the active object 
(using .GiveFieldFocus), make the window the foreground window, and then use 
SendKeys.SendWait("{ENTER}") to push the button.

Code on the button does the Commit Window action (instead of the Submit action 
in the class).  This way all Active Links are processed by the user tool.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Linda Bykowski
Sent: Thursday, November 10, 2011 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Unable to open a form in modify mode when a form is maximized

Hi all,

We are trying to do a pop screen action on Remedy User. The following is the 
code sent to the user tool:

Imports System.Runtime.InteropServices
Imports ARUSER
Imports System.Windows.Forms

Public Class RemedyAutomationClient
Public Function ForwardDataToRemedy(ByVal ticketType As String, ByVal 
phoneNbr As String, ByVal acctNbr As String, ByVal storeNbr As String, ByVal 
waitTime As String, ByVal dbgOn As Boolean) As Boolean
Try

Dim remedy As ARUSER.ICOMAppObj_4 = Nothing

If dbgOn Then
'Offset spacing below makes message box text lin up
MessageBox.Show("Received the following paramters:" & 
Environment.NewLine &
"ticketType  = [" & ticketType & "]" & 
Environment.NewLine &
"phoneNbr   = [" & phoneNbr & "]" & 
Environment.NewLine &
"acctNbr  = [" & acctNbr & "]" & 
Environment.NewLine &
"storeNbr= [" & storeNbr & "]" & 
Environment.NewLine &
"waitTime= [" & waitTime & "]" & 
Environment.NewLine &
"dbgOn   = [" & dbgOn & "]")
End If

Try
remedy = DirectCast(Marshal.GetActiveObject("Remedy.User.1"), 
ARUSER.ICOMAppObj_4)
Catch exc As Exception
Return False
End Try

If remedy Is Nothing Then
Return False
Else

' Handle the IVR Pop form.
Dim frmIvrPop = DirectCast(remedy.OpenForm(0, "HPRemDev", 
"IVR Pop", ARUSER.OpenMode.ARSubmit, 0), ARUSER.ICOMFormWnd2)

Dim fldIvrPopPhone = 
DirectCast(frmIvrPop.GetField("Phone"), ARUSER.ICOMField4)
fldIvrPopPhone.Value = phoneNbr

Dim fldIvrPopContactAccountId = 
DirectCast(frmIvrPop.GetField("Contact Account ID"), ARUSER.ICOMField4)
fldIvrPopContactAccountId.Value = acctNbr

Dim fldIvrType = DirectCast(frmIvrPop.GetField("IVR Type"), 
ARUSER.ICOMField4)
fldIvrType.Value = ticketType

Dim fldHoldTime = DirectCast(frmIvrPop.GetField("Seconds on 
Hold"), ARUSER.ICOMField4)
fldHoldTime.Value = waitTime

Dim fldStore = DirectCast(frmIvrPop.GetField("Store 
Number"), ARUSER.ICOMField4)
fldStore.Value = storeNbr

frmIvrPop.MakeVisible()
frmIvrPop.Submit()
'frmIvrPop.Close()
frmIvrPop = Nothing

remedy = Nothing
Return True
End If

Catch ex As Exception
MessageBox.Show("Remedy failed open new request form. Please open 
service request manually")
End Try
End Function

End Class

There are active links on the form IVR Pop that either open an existing record 
on our Service Request form or if there are no open issues opens a new Service 
Request.. Opening the Service Request on a submit window works. When submitting 
an IVR Pop and an existing record is found the Service Request does not open 
but an IVR Pop record is created; if multiple records are found a list is not 
displayed and the record id that is returned to the IVR Pop is the first record 
in the result. This scenario only occurs when submitting a record and any form 
is maximized in the User tool. Active links perform correctly when open forms 
are minimized or do not fill the screen.

All workflow works correctly if an IVR Pop is submitted directly on the User 
Tool itself and not through the dll.

My question is what could be causing this? Is there a way to minimize all 
active forms? I don't have the option to close all forms (which does work but 
would impact our users).


Thank You, 
Linda Bykowski 
Sterling Jewelers




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Remedy Admin - $80 an hour 1099 - Immediate opening

[Paul Dechent]

Hello Everyone,

I have an immediate opening for a short term 3 month contract as a Remedy Admin 
with 7.6 experience.  The location is at the Pentagon and does require a Secret 
clearance to start.  The goal is to transition to a Remedy Developer role after 
the three month contract.  If you are interested please send your resume to my 
contact information below along with the best contact number.

Paul Dechent
pdech...@warriorsllc.com
571-209-8473

=

   SSB Inc. 

Http://www.Ssbinc.com

Location: Pentagon

Clearance: Secret, clearable to a Top Secret.

Remedy Administrator/Developer:  

We are looking for an engineer with skills in (1) Server System Administration 
with Remedy and (2) with Java Server Experience (Tomcat), and (3) Remedy 
Installation /Configuration experience.

 

This position is initially a 3 month contracting opportunity (1099 rate of 
$80/hr), and then we expect the role to develop into a full-time Remedy 
Developer.We think it could be the same person if they are well received at 
the Pentagon and do a good job for us.  

 

Specific Requirements: 

Analysis, design, development, deployment, installation, configuration, 
customization, troubleshooting & tuning of Remedy Action Request System version 
7.6 
Diagnose and repair problems within the Remedy system. 
Create and administer accounts for Remedy applications. 
Implement Web, Email notification components. Implement various environments 
for the Remedy Action Request System and ITSM. Work with IT to develop 
administration, backup, security and maintenance plans for both production and 
test Remedy environments. 
Stay current with Remedy, ITSM, and related technologies. 
Installation, configuration, customization and troubleshooting of Remedy Action 
Request System versions 7.6 in production, test and development environments. 
Very good customer communication and interpersonal skills with clear verbal and 
written communications skills. 
Candidate must possess strong technical analysis skills. 
Remedy software development skills a plus. 
Areas of Responsibility: 

Performs moderately complex system and database administration. 
Monitor and tune appropriate systems to ensure optimum level of performance. 
Oversee and perform appropriate level software installations and upgrades and 
related software packages. 
Collect and review system data for capacity and planning purposes. 
Coordinate with appropriate management personnel in implementing changes. 
Supports data and media recoverability through system backups and database 
archive operations. 
Plan and coordinate appropriate level data refresh strategies. 
Oversee and apply appropriate support packages/patches to maintain system 
integrity. 
Develop and maintain appropriate system documentation to ensure that 
documentation is current. 
Interact with client management to answer questions, problems and requests 
regarding complex system issues. 
Required Skills

1 Remedy, strong skills--three or more years experience performing Remedy 
ITSM/CMDB Administration.  
 
2 Tomcat

Bachelor's degree or equivalent combination of education and experience. 
 
 
3 Six or more years of experience in a client-server environment. 
 
4 Experience working with appropriate complex systems administration and 
database administration.  
 
5 Ability to learn new technologies quickly. Experience working with complex 
system implementations and organizational processes.  
 
6 Strong analytical and problem solving skills 
 
7 Good communication skills. 
 
8 Good personal computer and business solutions software skills. 
9 Ability to work independently and as part of a team. 



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Remedy Admin to Developer - $80 an hour 1099 - Immediate opening

[Paul Dechent]

Hello Everyone, 

I have an immediate opening for a short term 3 month contract as a Remedy Admin 
with 7.6 experience. The location is at the Pentagon and does require a Secret 
clearance to start. The goal is to transition to a Remedy Developer role after 
the three month contract. If you are interested please send your resume to my 
contact information below along with the best contact number. 

Paul Dechent 
pdech...@warriorsllc.com 
571-209-8473 

= 

SSB Inc. 

Http://www.Ssbinc.com 

Location: Pentagon 

Clearance: Secret, clearable to a Top Secret. 

Remedy Administrator/Developer: 

We are looking for an engineer with skills in (1) Server System Administration 
with Remedy and (2) with Java Server Experience (Tomcat), and (3) Remedy 
Installation /Configuration experience. 



This position is initially a 3 month contracting opportunity (1099 rate of 
$80/hr), and then we expect the role to develop into a full-time Remedy 
Developer. We think it could be the same person if they are well received at 
the Pentagon and do a good job for us. 



Specific Requirements: 

Analysis, design, development, deployment, installation, configuration, 
customization, troubleshooting & tuning of Remedy Action Request System version 
7.6 
Diagnose and repair problems within the Remedy system. 
Create and administer accounts for Remedy applications. 
Implement Web, Email notification components. Implement various environments 
for the Remedy Action Request System and ITSM. Work with IT to develop 
administration, backup, security and maintenance plans for both production and 
test Remedy environments. 
Stay current with Remedy, ITSM, and related technologies. 
Installation, configuration, customization and troubleshooting of Remedy Action 
Request System versions 7.6 in production, test and development environments. 
Very good customer communication and interpersonal skills with clear verbal and 
written communications skills. 
Candidate must possess strong technical analysis skills. 
Remedy software development skills a plus. 
Areas of Responsibility: 

Performs moderately complex system and database administration. 
Monitor and tune appropriate systems to ensure optimum level of performance. 
Oversee and perform appropriate level software installations and upgrades and 
related software packages. 
Collect and review system data for capacity and planning purposes. 
Coordinate with appropriate management personnel in implementing changes. 
Supports data and media recoverability through system backups and database 
archive operations. 
Plan and coordinate appropriate level data refresh strategies. 
Oversee and apply appropriate support packages/patches to maintain system 
integrity. 
Develop and maintain appropriate system documentation to ensure that 
documentation is current. 
Interact with client management to answer questions, problems and requests 
regarding complex system issues. 

Required Skills 

1 Remedy, strong skills--three or more years experience performing Remedy 
ITSM/CMDB Administration. 
2 Tomcat 
Bachelor's degree or equivalent combination of education and experience. 
3 Six or more years of experience in a client-server environment. 
4 Experience working with appropriate complex systems administration and 
database administration. 
5 Ability to learn new technologies quickly. Experience working with complex 
system implementations and organizational processes. 
6 Strong analytical and problem solving skills 
7 Good communication skills. 
8 Good personal computer and business solutions software skills. 
9 Ability to work independently and as part of a team. 

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Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

[Kemes, Lisa]

I can connect to the DB using the ODBC driver from the OraClient 11g.  Is that 
the same thing as using SQLPLUS to connect?  It's not a connection 
(username/password) issue.

I looks for all three variables, and non of them are there.   


Thanks!

Lisa 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 10, 2011 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

What happens if you try to run SQLPLUS on the server?  Can you connect to the 
db?

Do you have the TWO_TASK, ORACLE_SID, or TNS_ADMIN environment variables on the 
server?

The installer may still be looking for an entry in the tnsnaames.ora file (even 
if you have the sqlnet.ora file set to use some other NAMES.DIRECTORY_PATH to 
get to your database)


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Trying to Install ARS 7.6.04 SP2 on Oracle 11gR2

**
We have a 64 bit Windows 2008 Server, Oracle 11gR2 and we are trying to install 
simply ARS 7.6.04 SP2.
 
The oracle client that our DBA has been installed is OraClient11g (64 bit I 
believe) and we keep getting this error during installation:
 

 
I checked the path and it looks OK to me (c:\oracle\Ora11gR2_x64\bin;) and 
there is nothing in the tnsnames.ora file and if he installed the 64 bit 
client, the libraries should be there.
 
I checked the compatibility matrix for 7.6.04 and it says that the ONLY client 
that can be installed is 64-bit Oracle 11g which we installed.  Is there 
anything else I need to check?
 
Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

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Re: Deleting Records in the UAT

[Mueller, Doug]

Lisa,

The problem you are having is a characteristic of how the clients work.

When you have a record open for modify, what the client does is the following:

Save the record using the ARSetEntry() API call
   All your logic fires here
Get the record again using the ARGetEntry() API call to refresh the screen with 
any changes that may
have been done by workflow
   Well, you just deleted the record so the Get will fail

There are two directions you can take:

Direct delete and close the screen
Deferred delete

Direct delete would mean to change the method of delete.  Rather than do a 
status change, you would
use an active link with @@ to do the delete and close the window - basically, 
see Misi's note and follow
that set of directions.  This would do the delete, drop the record, close the 
window so there is no refresh
or attempt to reuse the window.

Deferred delete would be to do the same thing you are doing today but drop the 
filter that does the
actual delete and have an Escalation do the work for all records with a status 
of Delete.  There would be
a delay between the marking and the actual delete.


There are pros and cons with each approach.  One does the work immediately but 
there is no "oops, I
didn't really mean it" out.  The deferred approach would let you delete and you 
have time to change
your mind (maybe you have the escalation leave it for a week and then delete).  
You could adjust the
consoles to not show things in "delete" state so they are not visible.  You 
need to make the call about
which approach is the right one for your situation.

Note, you could leave the current approach in place to be able to be used by 
API clients or web services
or other methods than the client.  You could even have the action the user 
takes be the same but
just have workflow that On Modify checks to see if set to Delete and then do 
the clear change flag,
tell server to run process to delete, close window.

But, if you do this, note that you are closing the window and if you had a 
series of entries from a result
list, that list will close with the form you are closing.  So, you will not be 
able to walk to the next record.

There are other permutations of the two options, but they come down to one of 
the two basic
approaches noted here.

I hope this explanation of the behavior and actions of the client help you 
understand what is happening
and lets you select the option that best fits your needs.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Deleting Records in the UAT

**
We are currently on ARS 7.1 p7, Oracle 11g and I have a filter that when a 
customer selects "DELETE" for the status and then saves the record, I do a Run 
Process and run this in the cmd line: Application-Delete-Entry  "On Call 
Workstation" $Request ID$.

The customer then gets this error message:

[cid:image001.jpg@01CC9F8D.485D4920]

Is there any other way around this so the customer doesn't get this error 
message?  I know what it means, but it confuses the customers.

I could just have them select DELETE and then run an escalation and delete it 
later on, but then the customers wonder why the record doesn't go away after 
they select Delete.

Just wondering

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

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Re: custom error messages (AR System Error Messages form)

[Mueller, Doug]

Brien,

The AR System Error Messages form is a DOCUMENTATION form.  It is a form that 
lists the error
messages and should have fields that have a description of each - essentially, 
all the data that is in
the error message guide.  Its purpose is to let you do a lookup on line of an 
error and its description and
what to do about it without having to find a manual and look it up there.  It 
is not on the system by
default because not all customers want this documentation live on the system.  
It is your choice whether
you import it or not.

The AR System Message Catalog form is the form that allows you to localize and 
change the strings
associated with errors and other things within the system.  You can override 
any message with your
own version of the message (I use message because it could be error, warning, 
or info messages).
This form requires that you have the "localized catalog" option turned on in 
the system configuration -
which it seems you have - for it to be used.  This form is imported into the 
system by default to be
available if you have messages or strings you want to adjust.

So, one form is a documentation form and the other is that active override 
string form.

>From what you are quoting from the documentation, it seems like there may be a 
>documentation
error that should be reported.


But, to get what you want, you need to add just the strings you want to 
override - not every error or
message - into the AR System Message Catalog form.

I hope this helps,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
Sent: Wednesday, November 09, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: custom error messages (AR System Error Messages form)

**
Can anyone else confirm that I'm not crazy?  I was wanting to change the 
message about floating and write licenses (error num 75) to be something more 
understandable.  After reading the error messages guide, I went down the wrong 
rabbit hole.   The guide states this (emphasis mine):
AR System Error Messages form
The information in this manual is also available through the AR System Error
Messages form. You can use this form to search for notes, warnings, and error
messages returned by AR System. You can also use this form to modify the
message contents that appears to users, to customize the detailed description 
in the
Description field, and to provide helpful notes in the Notes field.

So, I went through the process of importing this form def and the data, and 
modifying the messages that I wanted to customized.  I was surprised that none 
of my changes were taking effect-- the old messages still came up.  Reading 
further, and sensing some conflicting information, I decided to create a 
localized message using the AR System Message Catalog form-- a totally 
different form than the AR System Error Messages form.  This worked fine.  I'm 
just very confused-- is the AR System Error Messages form completely worthless? 
 Why would I bother importing it into AR System if it is simply a reference?

Thanks!

AR 7.5 patch 7
Windows 2003 32bit

Brien
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Re: custom error messages (AR System Error Messages form)

[Brien Dieterle]

**

  
  
Thanks Doug, I did get it working with the Catalog.  I have this bad
habit of either not reading the documentation at all, or taking
things too literally when I do read them :-).  I'll look into the
bug report, since the 7.6 docs do say the same thing. 

Brien

On 11/10/2011 11:22 AM, Mueller, Doug wrote:
**
  
  
  
  
Brien,
 
The
AR System Error Messages form is a DOCUMENTATION form. 
It is a form that lists the error
messages
and should have fields that have a description of each –
essentially, all the data that is in
the
error message guide.  Its purpose is to let you do a
lookup on line of an error and its description and
what
to do about it without having to find a manual and look it
up there.  It is not on the system by
default
because not all customers want this documentation live
on the system.  It is your choice whether
you
import it or not.
 
The
AR System Message Catalog form is the form that allows you
to localize and change the strings
associated
with errors and other things within the system. 
You can override any message with your
own
version of the message (I use message because it could be
error, warning, or info messages).
This
form requires that you have the "localized
catalog" option turned on in the system configuration –
which
it seems you have – for it to be used.  This
form is imported into the system by default to be
available
if you have messages or strings you want to adjust.
 
So,
one form is a documentation form and the other is that
active override string form.
 
From
what you are quoting from the documentation, it seems like
there may be a documentation
error
that should be reported.
 

But, to get what you want, you need to add just the strings
you want to
override – not every error or
message
– into the AR System Message Catalog form.
 
I
hope this helps,
 
Doug
Mueller
 

  From: Action
  Request System discussion
  list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of Brien Dieterle
  Sent: Wednesday, November 09, 2011 2:02 PM
  To: arslist@ARSLIST.ORG
  Subject: custom error messages (AR System Error
  Messages form)

 
** 
Can anyone
  else confirm that
  I'm not crazy?  I was wanting to change the message about
  floating and
  write licenses (error num 75) to be something more
  understandable.  After
  reading the error messages guide, I went down the wrong rabbit
  hole.   The guide states this (emphasis mine):
AR System Error Messages form
  The information in this manual is also available through the
  AR System Error
  Messages form. You can use this form to search for notes,
  warnings, and error
  messages returned by AR System. You can also use this
  form to modify the
  message contents that appears to users,
  to customize the
  detailed description in the
  Description field, and to provide helpful notes in the Notes
  field.

  So, I went through the process of importing this form def and
  the data, and
  modifying the messages that I wanted to customized.  I was
  surprised that
  none of my changes were taking effect-- the old messages still
  came up. 
  Reading further, and sensing some conflicting information, I
  decided to create
  a localized message using the AR System Message Catalog
  form-- a totally
  different form than the AR System Error Messages
  form.  This worked
  fine.  I'm just very confused-- is the AR System Error
  Messages form
  completely worthless?  Why would I bother importing it into AR
  System if
  it is simply a reference?
  
  Thanks!
  
  AR 7.5 patch 7
  Windows 2003 32bit
  
  Brien
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Re: custom error messages (AR System Error Messages form)

[Mueller, Doug]

Brien,

The only think I can think in reading the manual is that it is correct in that 
you can fix the
DOCUMENTATION of the error message and you can change the description of the 
error to be one
that you are more comfortable with in the AR System Error Messages form so that 
when someone
does look it up, the string matches what you want and the description is what 
you want.

BUT, you have to use the AR System Message Catalog form to change the 
interactive message string
that you will see.

So, you can modify things in the documentation form so that the documentation 
matches the
reality of what you show.

But, you must modify each form for the purpose - one for interactive display 
and the other for the
documentation.

Note that the AR System Message Catalog form can change strings beyond messages 
as it is the general
interface to adjusting all strings that are not tied to a specific form view.  
This is why there is a
separation between the form that changes live messages and the documentation 
form.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
Sent: Thursday, November 10, 2011 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: custom error messages (AR System Error Messages form)

**
Thanks Doug, I did get it working with the Catalog.  I have this bad habit of 
either not reading the documentation at all, or taking things too literally 
when I do read them :-).  I'll look into the bug report, since the 7.6 docs do 
say the same thing.

Brien

On 11/10/2011 11:22 AM, Mueller, Doug wrote:
**
Brien,

The AR System Error Messages form is a DOCUMENTATION form.  It is a form that 
lists the error
messages and should have fields that have a description of each - essentially, 
all the data that is in
the error message guide.  Its purpose is to let you do a lookup on line of an 
error and its description and
what to do about it without having to find a manual and look it up there.  It 
is not on the system by
default because not all customers want this documentation live on the system.  
It is your choice whether
you import it or not.

The AR System Message Catalog form is the form that allows you to localize and 
change the strings
associated with errors and other things within the system.  You can override 
any message with your
own version of the message (I use message because it could be error, warning, 
or info messages).
This form requires that you have the "localized catalog" option turned on in 
the system configuration -
which it seems you have - for it to be used.  This form is imported into the 
system by default to be
available if you have messages or strings you want to adjust.

So, one form is a documentation form and the other is that active override 
string form.

>From what you are quoting from the documentation, it seems like there may be a 
>documentation
error that should be reported.


But, to get what you want, you need to add just the strings you want to 
override - not every error or
message - into the AR System Message Catalog form.

I hope this helps,

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
Sent: Wednesday, November 09, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: custom error messages (AR System Error Messages form)

**
Can anyone else confirm that I'm not crazy?  I was wanting to change the 
message about floating and write licenses (error num 75) to be something more 
understandable.  After reading the error messages guide, I went down the wrong 
rabbit hole.   The guide states this (emphasis mine):
AR System Error Messages form
The information in this manual is also available through the AR System Error
Messages form. You can use this form to search for notes, warnings, and error
messages returned by AR System. You can also use this form to modify the
message contents that appears to users, to customize the detailed description 
in the
Description field, and to provide helpful notes in the Notes field.

So, I went through the process of importing this form def and the data, and 
modifying the messages that I wanted to customized.  I was surprised that none 
of my changes were taking effect-- the old messages still came up.  Reading 
further, and sensing some conflicting information, I decided to create a 
localized message using the AR System Message Catalog form-- a totally 
different form than the AR System Error Messages form.  This worked fine.  I'm 
just very confused-- is the AR System Error Messages form completely worthless? 
 Why would I bother importing it into AR System if it is simply a reference?

Thanks!

AR 7.5 patch 7
Windows 2003 32bit

Brien
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Are"_
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Are"_
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Re: Deleting Records in the UAT

[Grooms, Frederick W]

Another method if you don't want to have an Escalation and you have DSO is to 
push a record to the Distributed Pending form and let it delete the record in 
the background.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, November 10, 2011 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting Records in the UAT

**
Lisa,

The problem you are having is a characteristic of how the clients work.

When you have a record open for modify, what the client does is the following:

Save the record using the ARSetEntry() API call
   All your logic fires here
Get the record again using the ARGetEntry() API call to refresh the screen with 
any changes that may
have been done by workflow
   Well, you just deleted the record so the Get will fail

There are two directions you can take:

Direct delete and close the screen
Deferred delete

Direct delete would mean to change the method of delete.  Rather than do a 
status change, you would
use an active link with @@ to do the delete and close the window - basically, 
see Misi's note and follow
that set of directions.  This would do the delete, drop the record, close the 
window so there is no refresh
or attempt to reuse the window.

Deferred delete would be to do the same thing you are doing today but drop the 
filter that does the
actual delete and have an Escalation do the work for all records with a status 
of Delete.  There would be
a delay between the marking and the actual delete.


There are pros and cons with each approach.  One does the work immediately but 
there is no "oops, I
didn't really mean it" out.  The deferred approach would let you delete and you 
have time to change
your mind (maybe you have the escalation leave it for a week and then delete).  
You could adjust the
consoles to not show things in "delete" state so they are not visible.  You 
need to make the call about
which approach is the right one for your situation.

Note, you could leave the current approach in place to be able to be used by 
API clients or web services
or other methods than the client.  You could even have the action the user 
takes be the same but
just have workflow that On Modify checks to see if set to Delete and then do 
the clear change flag,
tell server to run process to delete, close window.

But, if you do this, note that you are closing the window and if you had a 
series of entries from a result
list, that list will close with the form you are closing.  So, you will not be 
able to walk to the next record.

There are other permutations of the two options, but they come down to one of 
the two basic
approaches noted here.

I hope this explanation of the behavior and actions of the client help you 
understand what is happening
and lets you select the option that best fits your needs.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, November 10, 2011 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Deleting Records in the UAT

**
We are currently on ARS 7.1 p7, Oracle 11g and I have a filter that when a 
customer selects "DELETE" for the status and then saves the record, I do a Run 
Process and run this in the cmd line: Application-Delete-Entry  "On Call 
Workstation" $Request ID$.

The customer then gets this error message:

[cid:image001.jpg@01CC9FAC.546E5550]

Is there any other way around this so the customer doesn't get this error 
message?  I know what it means, but it confuses the customers.

I could just have them select DELETE and then run an escalation and delete it 
later on, but then the customers wonder why the record doesn't go away after 
they select Delete.

Just wondering

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

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<>

Re: 7.6.04 - dev studio (read only) cannot add fields

[Mueller, Doug]

Patrick,

Let's take a look at your DSO scenario.

First, you do not necessarily need to add any DSO fields to use the DSO 
functionality.  Many customers do
not add any of the DSO fields.  There is specific functionality for DSO where 
some additional fields are
needed.

So, for many customers, there is no issue and no change to the forms or 
anything.

For your situation, you need one or more of the DSO fields, so you go to Dev 
Studio to add them.  There
is a feature there to help.

Concerning overlays, where should the fields be added.  Well, you are changing 
the definition from the
base definition to something for you by adding some new fields.  Even though 
the system is helping
with that, it is what is happening.  So, the fields are going to be added to 
the overlay layer.

You want it to work that way because you want those fields to stay in place 
after an upgrade of the
form they are being added to.  By the fields being added to the overlay layer, 
they are protected from
the upgrade and will remain in place.

So far, so good.

Now, you go to the feature of Dev Studio to help add the fields, select the 
option, say go, and have a
problem.

This is indeed an error in Dev Studio.  This special function around adding DSO 
fields was not updated
to correctly behave with overlays in place.  This has been put on the "to fix" 
list.

Now, the workaround is pretty straight-forward.

You have to create an overlay for the form.
Then, go to the option that adds the fields and select the option you want and 
say add the fields.  It will
happily do the work and they will show up on your form as custom fields and you 
will be up and
configured to run just fine.

Now, what the feature of dev studio should be doing is to test to see if there 
is an overlay of the form
in question and if not to create one before it creates the fields.  This will 
be updated.


So, at the end of the day here, the overlay feature is in fact doing the right 
thing.  It is allowing you to
change forms that come from BMC in a safe and upgrade friendly way.  It is 
clearly identifying your
changes (these new fields) from the BMC supplied definition.

Unfortunately, a helper function that saves you time and effort when adding DSO 
fields to a form did
not get updated correctly to build the form overlay to allow the custom field 
additions.


I hope this note helps explain a bit the way the overlay functionality works 
and why it is useful for
situations like this capability and why it provides significant power and value 
to the solution.

And, explains a bit of a miss in a supporting feature that we need to correct 
to make it seamlessly work
the way it should.

Finally, in the mean time, provides a workaround you can use (create the form 
overlay yourself) to move
forward today.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, November 08, 2011 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - dev studio (read only) cannot add fields

** Well if you do DSO you have to change the form to get the DSO fields into 
the FORM...
So I do not know where you go with that...

On Tue, Nov 8, 2011 at 2:29 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
Primary reason is that you shouldn't be modifying quite a few forms... Best 
practice recommendation is:


1.   Utilize the OOTB products as delivered as much as possible.

2.   If a change in functionality is needed, add to the application - not 
modify.  Create new fields and workflow rather than modifying existing  objects.

3.   If and only if you cannot achieve desired capabilities by extending 
the application, then utilize overlays to modify the provided BMC object.

In addition, were overlays provided OOTB, then you'd have hundreds (if not 
thousands) of overlays that are exactly the same as the base objects.  Since 
the goal is to have overlays only for those objects that are modified (in fact, 
best practice is to delete any overlays that are not needed), the value of 
overlays would be diminished.  Overlays should be there only for objects that 
are modified so that they are kept to a minimum and quickly identifiable.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
zandi
Sent: Tuesday, November 08, 2011 11:18 AM

To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 - dev studio (read only) cannot add fields

**
Dumb Question:  so If you always have to do this:: Why didn't bmc in its wi

Re: Fresh ARS 7.5.0 install issues

[Larry Barnes]

Hello everyone that has replied with suggestions
 
First a BIG thank you for them!!!
 
Now for the solution:
 
It appears that Remedy Support was correct, this time.  I removed a MS
patch, 2509553, then uninstalled ARS and rebuilt the ARSystem DB (using
a script provided by our DBA).  Then rebooted the app server and
restarted the ARS install.
 
It worked well!!!  I had a few warnings but they are doable.
 
I'm not sure why this MS patch would have been an issue but I will be
asking BMC about that.
 
Larry B.
Remedy, HP3000, & Level II Support 
 
  
The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. 

Thank you. 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, November 10, 2011 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues


** 

Larry,

I would HIGHLY recommend trying to re-install the application in the
default directory (c:\program files (x86)) and see if you still have the
problems...I don't know the reason for MS putting 32 bit apps in the 32
bit folder...but I think it has something to do with how it handles the
file (knowing that it's 32 bit because it's in that dir)...I don't know
if moving it out of that dir 'does something'...but I suspect it might.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, November 10, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

 

** 

Matt,

 

Thanks for the tip; I asked our DB Admin and he verified that the TCP
connections were enabled and confirmed we are using 1 IP address for
this database.  We do see records being created in the ARSystem db
during the install so we don't believe that is the issue.

 

 

As for the comments about 32 & 64 byte versions.  We are attempting to
install a 32 byte version on a 64 byte server; we want it to match
what's on our production server.

 

I did open a ticket with BMC and was VERY surprise by their unusual
quick response.  The want me to remove a MS patch (2509553) and try the
install again.  There was no mention why this might cause a problem so
I'm researching that at this time.

 

Stay tuned,

 

Again,  I appreciate your suggestions.  I trying to learn the ins/outs
of this application

 

Larry B.

Remedy, & HP3000 support


The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. 

Thank you. 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Wednesday, November 09, 2011 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

** 

Larry,

 

Really silly question here, but have you checked the SQL Server
Configuration to ensure that TCP connections are enabled?  And that
you've gotten them set up for the right IP Address?  I've seen this
cause more headaches (especially when using cloned VMs, etc.) than
anything else during installations.  Normally, it's the first area I
check when having issues.

 

Good luck!

 

Matt R.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Wednesday, November 09, 2011 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Fresh ARS 7.5.0 install issues

 

** 

Ok, I've beat my head against a wall so much it hurts now!  I'm trying
to install a fresh copy of ARS 7.5.0 to a fresh ARSystem db shell. 

This is on a Windows 2003 server using SQL 2005.  The database resides
on a separate server from ARS. 
  
I've resolved all the issues except the below and I'm stumped on this
one.  Can't find anything online either so I'm looking for some
pointers.   I have done this install 4 or 5 times and never had this
problem before.

  

1.  It's attempting to start the following service and stalls for 40
minutes and then dies and the install then fails.

 BMC R

Re: Overlay objects named __o : common knowledge?

[John Luthgers]

Hello Kaïs,

i was digging into this since 7.6.04 has been released to add overlay 
support to ARInside. But I don't know what your question tend to exactly.


While i know that overlay objects have "__o" added to it, i decided to 
hide this fact in the ARInside workflow documentation completely. I 
think this is to some point API internal information. And for future ARS 
versions which might support more than just two worklow layeres we don't 
know what BMC does with this naming convention.


Developers who work with overlays for a while will surely sooner or 
later know about this object naming. But most customers are still using 
an odler version. Currently, I wouldn't say its common knowledge.


John

Am 10.11.2011 12:05, schrieb Support:

** Hello List,

As we are pre-alpha testing the new version of ARSmarts, we are
wondering if the fact that overlay objects are called /objectname/__o is
common knowledge, or if none of you was aware of this before reading
this sentence :-) :-) 

Pls let us know if you knew by answering to this email to the list, or
directly to supp...@arsmarts.com.

Thanks in advance.

Kaïs
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: 7.6.04 - dev studio (read only) cannot add fields

[patrick zandi]

1.* **First, you do not necessarily need to add any DSO fields to use the
DSO functionality*.
 a. correct: but what if you have many servers using DSO against the same
server, and we want to see transactions.

2. *Now, what the feature of dev studio should be doing is to test to see
if there is an overlay of the form** **in question and if not to create one
before it creates the fields.  This will be updated.*
 a. Excellent and thanks.

Thanks doug..

On Thu, Nov 10, 2011 at 2:30 PM, Mueller, Doug  wrote:

> **
>
> Patrick,
>
> ** **
>
> Let's take a look at your DSO scenario.
>
> ** **
>
> First, you do not necessarily need to add any DSO fields to use the DSO
> functionality.  Many customers do
>
> not add any of the DSO fields.  There is specific functionality for DSO
> where some additional fields are
>
> needed.
>
> ** **
>
> So, for many customers, there is no issue and no change to the forms or
> anything.
>
> ** **
>
> For your situation, you need one or more of the DSO fields, so you go to
> Dev Studio to add them.  There
>
> is a feature there to help.
>
> ** **
>
> Concerning overlays, where should the fields be added.  Well, you are
> changing the definition from the
>
> base definition to something for you by adding some new fields.  Even
> though the system is helping
>
> with that, it is what is happening.  So, the fields are going to be added
> to the overlay layer.
>
> ** **
>
> You want it to work that way because you want those fields to stay in
> place after an upgrade of the
>
> form they are being added to.  By the fields being added to the overlay
> layer, they are protected from
>
> the upgrade and will remain in place.
>
> ** **
>
> So far, so good.
>
> ** **
>
> Now, you go to the feature of Dev Studio to help add the fields, select
> the option, say go, and have a
>
> problem.
>
> ** **
>
> This is indeed an error in Dev Studio.  This special function around
> adding DSO fields was not updated
>
> to correctly behave with overlays in place.  This has been put on the "to
> fix" list.
>
> ** **
>
> Now, the workaround is pretty straight-forward.
>
> ** **
>
> You have to create an overlay for the form.
>
> Then, go to the option that adds the fields and select the option you want
> and say add the fields.  It will
>
> happily do the work and they will show up on your form as custom fields
> and you will be up and
>
> configured to run just fine.
>
> ** **
>
> Now, what the feature of dev studio should be doing is to test to see if
> there is an overlay of the form
>
> in question and if not to create one before it creates the fields.  This
> will be updated.
>
> ** **
>
> ** **
>
> So, at the end of the day here, the overlay feature is in fact doing the
> right thing.  It is allowing you to
>
> change forms that come from BMC in a safe and upgrade friendly way.  It is
> clearly identifying your
>
> changes (these new fields) from the BMC supplied definition.
>
> ** **
>
> Unfortunately, a helper function that saves you time and effort when
> adding DSO fields to a form did
>
> not get updated correctly to build the form overlay to allow the custom
> field additions.
>
> ** **
>
> ** **
>
> I hope this note helps explain a bit the way the overlay functionality
> works and why it is useful for
>
> situations like this capability and why it provides significant power and
> value to the solution.
>
> ** **
>
> And, explains a bit of a miss in a supporting feature that we need to
> correct to make it seamlessly work
>
> the way it should.
>
> ** **
>
> Finally, in the mean time, provides a workaround you can use (create the
> form overlay yourself) to move
>
> forward today.
>
> ** **
>
> Doug Mueller
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Tuesday, November 08, 2011 11:41 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: 7.6.04 - dev studio (read only) cannot add fields
>
>  ** **
>
> ** Well if you do DSO you have to change the form to get the DSO fields
> into the FORM...
> So I do not know where you go with that...
>
> 
>
>  On Tue, Nov 8, 2011 at 2:29 PM, Easter, David 
> wrote:
>
> ** 
>
> Primary reason is that you shouldn’t be modifying quite a few forms… Best
> practice recommendation is:
>
>  
>
> 1.   Utilize the OOTB products as delivered as much as possible.  
>
> 2.   If a change in functionality is needed, *add* to the application
> – not modify.  Create new fields and workflow rather than modifying
> existing  objects.
>
> 3.   If and only if you cannot achieve desired capabilities by
> extending the application, then utilize overlays to modify the provided BMC
> object.
>
>  
>
> In addition, were overlays provided OOTB, then you’d have hundreds (if not
> thousands) of ov

Re: Remedy/Oracle person NEEDED at Quantico, VA

[Joshua Schuller]

omg ... you're subscribed to to the ARSList  :)

On Wed, Nov 9, 2011 at 8:24 AM, Donna J. Hoover wrote:

> We are agressively seeking a Remedy Engineer/Developer with ORACLE
> experience ASAP.
>
> Please apply at Jacobstechnology.com or call Scott Jaeger at
> (703) 221-7693 (Work)
> (703) 463-1076 (BB)
> (804) 244-0371 (Mobile)
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
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Weblogic - debug messages - large log files

[Egan, Anik]

Hi All,

Can anyone shed some light on what might be causing the following DEBUG 
messages to be generated within the mid-tier? The following messages are being 
captured in a WebLogic log file and chewing up too much disk space (6 
gigs/day). The logging parameters of the WebLogic servers were turned down to 
their lowest level and it has not decreased the amount of logging being 
performed. We are using the OOB binaries for ARS and CMDB. No logging is 
enabled via ARS/Midtier.

Also - ARSystem\midtier\WEB-INF\flex\services-config.xml  is set to:


Both BMC and Oracle (Weblogic) say "not us".

Thanks!
...anik

ITSM 7.6 patch 1
CMDB 7.6 patch 2
ARS 7.5 patch 7
Solaris 10
Weblogic 10.3.0.


59926150 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.web.AtriumServletDispatcher  - 
/AtriumWidget/messagebroker/amf
59926151 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup service 
com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO
59926151 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up
59926152 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found 
com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO@1d87b1c
59926152 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO  - 
GetRT got cache
59926153 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO  - 
GetRT done
59926161 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.web.AtriumServletDispatcher  - 
/AtriumWidget/messagebroker/amf
59926162 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.modulelauncher.RealAtriumWidgetPlugin  - 
/AtriumWidget/messagebroker/amf
59926162 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.modulelauncher.RealAtriumWidgetPlugin  - 
FOUND ATRIUM CTX 
com.bmc.atrium.web.MidtierAtriumContext@14f5b39
59926162 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.web.AtriumServletDispatcher  - 
/AtriumWidget/messagebroker/amf
59926163 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup service 
com.bmc.atrium.lcds.cmdb.UiPersistenceService
59926163 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up
59926163 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found 
com.bmc.atrium.lcds.cmdb.UiPersistenceService@729a5
59926201 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.cmdb.UiPersistenceService  - No items 
found
59926202 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup service 
com.bmc.atrium.lcds.cmdb.UiPersistenceService
59926202 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up
59926202 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found 
com.bmc.atrium.lcds.cmdb.UiPersistenceService@3f4e39
59926229 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.cmdb.UiPersistenceService  - No items 
found
59926230 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup service 
com.bmc.atrium.lcds.cmdb.UiPersistenceService
59926230 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up
59926230 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found 
com.bmc.atrium.lcds.cmdb.UiPersistenceService@28b7b4
59926241 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default 
(self-tuning)'] DEBUG com.bmc.atrium.lcds.cmdb.UiPersistenceService  - No items 
found
59926672 [[ACTIVE] ExecuteThread: '7' for queue: 'w

Re: Fresh ARS 7.5.0 install issues

[Larry Barnes]

Here's a link to an article about installing apps via RDP.  Was given to
me by one of our server engineers.
 
http://www.bidn.com/blogs/ShawnHarrison/ssis/2046/installing-application
s-on-windows-server-through-rdp 
 
 
Larry B.
Remedy, HP3000, & Level II Support 
 
  
The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. 

Thank you. 

 


From: Larry Barnes 
Sent: Thursday, November 10, 2011 11:36 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fresh ARS 7.5.0 install issues


Hello everyone that has replied with suggestions
 
First a BIG thank you for them!!!
 
Now for the solution:
 
It appears that Remedy Support was correct, this time.  I removed a MS
patch, 2509553, then uninstalled ARS and rebuilt the ARSystem DB (using
a script provided by our DBA).  Then rebooted the app server and
restarted the ARS install.
 
It worked well!!!  I had a few warnings but they are doable.
 
I'm not sure why this MS patch would have been an issue but I will be
asking BMC about that.
 
Larry B.
Remedy, HP3000, & Level II Support 
 
  
The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. 

Thank you. 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, November 10, 2011 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues


** 

Larry,

I would HIGHLY recommend trying to re-install the application in the
default directory (c:\program files (x86)) and see if you still have the
problems...I don't know the reason for MS putting 32 bit apps in the 32
bit folder...but I think it has something to do with how it handles the
file (knowing that it's 32 bit because it's in that dir)...I don't know
if moving it out of that dir 'does something'...but I suspect it might.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, November 10, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

 

** 

Matt,

 

Thanks for the tip; I asked our DB Admin and he verified that the TCP
connections were enabled and confirmed we are using 1 IP address for
this database.  We do see records being created in the ARSystem db
during the install so we don't believe that is the issue.

 

 

As for the comments about 32 & 64 byte versions.  We are attempting to
install a 32 byte version on a 64 byte server; we want it to match
what's on our production server.

 

I did open a ticket with BMC and was VERY surprise by their unusual
quick response.  The want me to remove a MS patch (2509553) and try the
install again.  There was no mention why this might cause a problem so
I'm researching that at this time.

 

Stay tuned,

 

Again,  I appreciate your suggestions.  I trying to learn the ins/outs
of this application

 

Larry B.

Remedy, & HP3000 support


The contents of this message, together with any attachments, are
intended only for the use of the individual or entity to which they are
addressed and may contain information that is legally privileged,
confidential or otherwise exempt from disclosure. If you are not the
intended recipient, you are prohibited from disseminating, distributing,
or copying this message or any attachment. If you have received this
message by mistake, please let the sender know by email reply and
immediately delete this message, along with any attachments, from your
system. 

Thank you. 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Wednesday, November 09, 2011 7:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

** 

Larry,

 

Really silly question here, but have you checked the SQL Server
Configuration to ensure that TCP connections are enabled?  And that
you've gotten them set up for the right IP Address?  I've seen this
cause more headach

CN=David Zifchock/OU=CORP/OU=NAM/O=APCC is out of the office.

[David Zifchock]

I will be out of the office starting  11/10/2011 and will not return until
11/14/2011.

I will be out of the office from 11/11/2011 returning 11/14/2011.  I will
respond to your emails on return.

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Re: Unable to open a form in modify mode when a form is maximized

[Linda Bykowski]

Thanks for the response.

It still wouldn't open the form in modify mode. The form where the active link 
is performed always displayed but when it came time for the modify form to open 
the form that is maximized is in the foreground and we can see the modify 
form's tool bar at the top but it disappears and the form doesn't open. If the 
there are no maximized forms there isn't any problem.

Does any one know of a run process or macro we can use that would minimize all 
forms in the User Tool? Note: this in not a web-based but a desk top User Tool.

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Re: Weblogic - debug messages - large log files

[LJ LongWing]

Anik,

Not to point out the obvious..but the logging looks to mainly be coming from
com.bmc.atrium..I personally don't use ITSM, so I can't help directly.but I
would suggest looking through the CMDB config for its logging settings..I
would bet you find them sitting at debug J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Egan, Anik
Sent: Thursday, November 10, 2011 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Weblogic - debug messages - large log files

 

** 

Hi All,

 

Can anyone shed some light on what might be causing the following DEBUG
messages to be generated within the mid-tier? The following messages are
being captured in a WebLogic log file and chewing up too much disk space (6
gigs/day). The logging parameters of the WebLogic servers were turned down
to their lowest level and it has not decreased the amount of logging being
performed. We are using the OOB binaries for ARS and CMDB. No logging is
enabled via ARS/Midtier.

 

Also - ARSystem\midtier\WEB-INF\flex\services-config.xml  is set to:



 

Both BMC and Oracle (Weblogic) say "not us".

 

Thanks!

.anik

 

ITSM 7.6 patch 1

CMDB 7.6 patch 2

ARS 7.5 patch 7

Solaris 10

Weblogic 10.3.0.

 

 

59926150 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.web.AtriumServletDispatcher  -
/AtriumWidget/messagebroker/amf

59926151 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup
service com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO

59926151 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up

59926152 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found
com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO@1d87b1c

59926152 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO  -
GetRT got cache

59926153 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.bsm.atrium.rpc.service.cache.CmdbClassDAO  -
GetRT done

59926161 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.web.AtriumServletDispatcher  -
/AtriumWidget/messagebroker/amf

59926162 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.modulelauncher.RealAtriumWidgetPlugin
- /AtriumWidget/messagebroker/amf

59926162 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.modulelauncher.RealAtriumWidgetPlugin
- FOUND ATRIUM CTX com.bmc.atrium.web.MidtierAtriumContext@14f5b39

59926162 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.web.AtriumServletDispatcher  -
/AtriumWidget/messagebroker/amf

59926163 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup
service com.bmc.atrium.lcds.cmdb.UiPersistenceService

59926163 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up

59926163 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found
com.bmc.atrium.lcds.cmdb.UiPersistenceService@729a5

59926201 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.cmdb.UiPersistenceService  - No
items found

59926202 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup
service com.bmc.atrium.lcds.cmdb.UiPersistenceService

59926202 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up

59926202 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found
com.bmc.atrium.lcds.cmdb.UiPersistenceService@3f4e39

59926229 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.cmdb.UiPersistenceService  - No
items found

59926230 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - lookup
service com.bmc.atrium.lcds.cmdb.UiPersistenceService

59926230 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - looking up

59926230 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default
(self-tuning)'] DEBUG com.bmc.atrium.lcds.AtriumFlexFactory  - found
com.bmc.atrium.lcds.cmdb.UiPersistenceService@28b7b4

5992

Re: Overlay objects named __o : common knowledge?

[strauss]

The __o syntax was described in the most detail in the Migrator docs, where it 
tells you how to compare overlay to overlaid objects and vice versa.  
Eventually it appeared in the 7.6.04 upgrade docs, which were very short on 
detail and accuracy initially.  The Developer Studio hides it (the fact that 
there is an __o form once you overlay the original), while it is VERY obvious 
in Migrator, and has been since day one.  You will also see all of the __o 
forms in the arschema table, where they get their own unique schema  ids.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Luthgers
Sent: Thursday, November 10, 2011 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay objects named __o : common knowledge?

Hello Kaïs,

i was digging into this since 7.6.04 has been released to add overlay 
support to ARInside. But I don't know what your question tend to exactly.

While i know that overlay objects have "__o" added to it, i decided to 
hide this fact in the ARInside workflow documentation completely. I 
think this is to some point API internal information. And for future ARS 
versions which might support more than just two worklow layeres we don't 
know what BMC does with this naming convention.

Developers who work with overlays for a while will surely sooner or 
later know about this object naming. But most customers are still using 
an odler version. Currently, I wouldn't say its common knowledge.

John

Am 10.11.2011 12:05, schrieb Support:
> ** Hello List,
>
> As we are pre-alpha testing the new version of ARSmarts, we are
> wondering if the fact that overlay objects are called /objectname/__o is
> common knowledge, or if none of you was aware of this before reading
> this sentence :-) :-) 
>
> Pls let us know if you knew by answering to this email to the list, or
> directly to supp...@arsmarts.com.
>
> Thanks in advance.
>
> Kaïs
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Fresh ARS 7.5.0 install issues

[strauss]

Read back a few months in the list - I posted about this bug several times 
beginning 14 April, and opened Issues with both BMC and Microsoft.  Microsoft 
had issues with their own patch  - it affected some of their VPN services on 
RRAS servers.  It took Microsoft and BMC until July to actually figure out what 
was going wrong and develop changes.  BMC had me test a special build of the 
7.1 arserver that alleviated the startup problem, but they never released it 
into a patch; Microsoft provided instructions for installing a shim to fix it, 
but it was a fairly obtuse process that I only tested on one server.  MS also 
released some security updates in September that _may_ have actually fixed the 
issue by overwriting some dlls from the KB2509553 code; they won't admit it.  I 
had one 7.1 server that I could reliably reproduce the problem on from April to 
August by installing or uninstalling KB2509553, and after the September 
Microsoft updates I was unable to get it to fail.

As an aside, the effect of the patch was to block the initial connections that 
the armonitor-arserver make to the SQL Server (watch one sometime using select 
* from sys.dm_exec_connections order by connect_time desc ).  When the SQL 
Server is running and ARS is not, you will see 4 or 5 local connections.  When 
the ARS first starts up it will make roughly a dozen connections, for less than 
a minute, depending on how many RPC thread ports you have defined.  Then it 
drops to only one external connection while the ARS starts up (and in my 
estimation, struggles for a while to get all of the java plugins loaded), until 
it finally finishes loading several minutes later and opens dozens of 
connections (my servers usually have from 40 connections on a test server to 
108 on production).  When the KB was blocking the arserver.exe, there were NO 
additional connections made to the SQL Server on startup.

I first saw it while upgrading a server from 7.1 to 7.5 on the way to 
7.6.03/04.  I never saw it on any of my 7.6.04.01 servers - it may have been 
eliminated in 7.6.03 by accident and did not occur on the 7.6.04.01 server we 
were prepping in July for production in August, but I kept the security patch 
off all of my other servers until September.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Larry Barnes
Sent: Thursday, November 10, 2011 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install issues

**
Here's a link to an article about installing apps via RDP.  Was given to me by 
one of our server engineers.

http://www.bidn.com/blogs/ShawnHarrison/ssis/2046/installing-applications-on-windows-server-through-rdp


Larry B.
Remedy, HP3000, & Level II Support


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From: Larry Barnes
Sent: Thursday, November 10, 2011 11:36 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fresh ARS 7.5.0 install issues
Hello everyone that has replied with suggestions

First a BIG thank you for them!!!

Now for the solution:

It appears that Remedy Support was correct, this time.  I removed a MS patch, 
2509553, then uninstalled ARS and rebuilt the ARSystem DB (using a script 
provided by our DBA).  Then rebooted the app server and restarted the ARS 
install.

It worked well!!!  I had a few warnings but they are doable.

I'm not sure why this MS patch would have been an issue but I will be asking 
BMC about that.

Larry B.
Remedy, HP3000, & Level II Support


The contents of this message, together with any attachments, are intended only 
for the use of the individual or entity to which they are addressed and may 
contain information that is legally privileged, confidential or otherwise 
exempt from disclosure. If you are not the intended recipient, you are 
prohibited from disseminating, distributing, or copying this message or any 
attachment. If you have received this message by mistake, please let the sender 
know by email reply and immediately delete this message, along with any 
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, November 10, 2011 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fresh ARS 7.5.0 install

Installing 7.6.0.4 midtier on linux/apache/tomcat

[James Pifer]

We have a 64 bit sles11sp1 system now running 7.6.0.4 after going
through the upgrade process. It's a custom system with no ITSM. 

For midtier we did this:

1) As suggestion, installed apache from source rather than use sles
packages. It's located at /usr/local/apache2 

2) Ran the installer for the ar suite to install midtier. The installer
successfully finds apache after specifying the path. 

3) Let the installer install tomcat and midtier. 

After starting apache and tomcat, both of them work, but midtier does
not. Looking at the config files it does not look like anything was
setup. I tried updating httpd.conf based on the configuration before the
upgrade (and correcting the paths), but haven't been successful. 

What is supposed to be done after installing midtier for the
configuration? Should the installer have set it up?

Thanks,
James

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